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Amstar dmc   Reviews

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Reviews 1.6.

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It’s the luck of the draw

I have always used this company for airport transfer in D.R. Multiple times no issue. However in Jamaica it was disorganized but it worked out so I inquired about an atv excursion for 3 adults and two kids.They sold me a horrible excursion to yaaman adventure park Jamaica. Currently I am going thru the process of looking to get a refund. I don’t know yet if they will but they should. There is no space on the site to describe how horrible the experience went. Shame on amstar for putting there reputation on that scam excursion.

Date of experience : June 29, 2024

DO NOT USE FOR EXCRETION

Please Do not use this Company. I could not do the excretion. Ask for a refund. They did not give my money back. The people they have worked for them is a joke. Very rude. And give out wrong information. I will not use this Company again. I wish, I did not have to put that one Star. Because they Don’t need That. TRASH as a company.

Date of experience : June 23, 2024

Lack of responsibility

I used their transportation services when I visited Cancun. The driver did not unload all of our luggage. Once I realized all items were not unloaded I immediately contacted the on-site Amstar representative at our resort. In the end, I was told the luggage was not on the van and that I gave the driver verbal confirmation that I had all items. I never spoke with the driver as the concierge handled the exchange so that was a lie. My husband waited to get in the shuttle until all items were loaded on and saw the driver load the item. In the end, Amstar did not take responsibility for the driver's mishap.

Date of experience : March 29, 2024

Zero stars if I could

If I could give zero stars I absolutely would. We waited over an hour to go from the airport to the hotel. We diligently booked and confirmed our pickup to the airport for 9:25. It has been well over an hour and there is no transportation to be found. We might miss our flight at this point. This is highly unprofessional and unacceptable. Do yourself a favor and use literally any other company.

Date of experience : February 27, 2024

Terrible experience

Kept us waiting in the sun for over 20 minutes even though we had a reservation for a PRIVATE VAN. Other vans pulled up, and people who arrived after us got whisked away, while a dozen Amstar reps chatted with each other and ignored us. Then, on the return, we were told they couldn't pick us up at our allotted time!!! We ended up having to take a taxi to the airport at the last minute. What a SCAM.

Date of experience : February 19, 2024

Amstar-Scammers

Do not use Amstar for anything. Absolute scammers. We paid in advance for our transfer from/ to the airport. Our representative Natanael Fernandez( Amstar) did not show up and never scheduled transfer back to the airport from the hotel. We are paid additional for taxi to give us a ride. Previous day he confirmed 1 pm pick up, but no show. Absolutely unprofessional and bad experience. Be aware. Thank you

Date of experience : July 26, 2023

This review would have been five stars…

This review would have been five stars but unfortunately, one of our excursions was a disappointment. My family went to Cancun and booked a few excursions. The tour to Coba was amazing and the driver and guide (it was her last day on the job) were Great! Our ATV and zipline tour was excellent! The sunset sailing was canceled due to the weather, so we rescheduled. On the day of we all got dressed and waited for over an hour. After several attempts to reach our contact person, she texted to say it was canceled again and we would have to request a refund. How absolutely annoying.

Date of experience : May 20, 2022

Horrible service back to the airport

Horrible service back to the airport , driver was a no show, after admitted to be at the wrong hotel , to hold for him for 5 mins turned out to be a NO SHOW, Had to ask for taxi to get me to the airport as I was running late to the airport, never received the service as private yet was charged full price for this poor service. If you have another choice please do so , AMSTAR is not reliable.

Date of experience : August 10, 2023

Pick another tour agent!

Booked an Jeep excursion to Cozumel through Apple Vacations prior to leaving. When we arrived, they told us it was no longer available but they would give us a buggy. No offer to reduce the price or any sort of offer due to the circumstances. They were also unhelpful in canceling it and getting our money back. We were told it will take months for the refund after a couple phone calls and a lot of wasted time. Pick another company to book excursions through!

Date of experience : November 24, 2021

Avoid - left us stranded at an airport

Booked an airport transfer online from Santo Domingo airport in Dominican Republic. Flight arrived on time - no sign of driver in arrivals hall. After searching around and waiting, gave up and got a in a dodgy beaten-up taxi instead, which was exactly what we were trying to avoid. Amstar refused to refund stating the driver was there, and that we has not shown up. If the driver was there, he was very well hidden!

Date of experience : May 31, 2014

Booked a tour in Costa Rica

Booked a tour in Costa Rica. Waited in the lobby of our hotel for 30 minutes longer than out departure time at 730am. Amstar no showed us and didn't contact us to advise the tour was canceled due to lack of bookings. At 730Am we couldn't reach anyone at the 800#...fortunately our hotel concierge had a friend that worked for the tour company he called on his cell phone and was able to let us know what's going on. We made the best of it by moving around our other bookings but the no call no show is unacceptable. Will never book with Amstar again.

Date of experience : December 14, 2022

At the initial pick up from the

At the initial pick up from the airport, we were provided our paperwork. The paperwork included our confirmation tickets for the trip from the airport to our hotel and back. The representative reviewed the information and stated the pick up time from the hotel to the airport for our return trip. On the day of return, the driver showed up to my hotel 4 hours and 30 minutes before my departure. The agreed pick up time was 3 hours before my flight was to take off. Driver told me he had to go and didn’t have a phone # for Amstar. Definitely wouldn’t ever use them again.

Date of experience : September 19, 2022

Do NOT use them for excursions

Do NOT use them for excursions! We used them in Punta Cana and was very disappointed. They refuse to refund our money. It was supposed to be a fun party boat. Their so called "supplies" denied anything wrong basically calling us lairs. They were 30 minutes late picking us up, an hour late dropping us back off, we didn't get what we were promised and the service was terrible. So many things were wrong with this excursion we would need a full page to explain. We basically took a boring boat ride the entire time.

Date of experience : December 29, 2017

DO NOT BOOK WITH AMSTAR DMC!

DO NOT BOOK WITH AMSTAR DMC!! Would give them ZERO STARS if i could! Traveled to Dominican Republic for our honeymoon last week. Paid for an excursion. The day of the scheduled outing, I woke up with a fever and told them i would not be able to attend. I requested a refund and it was refused at the resort stating that i needed medical documentation. When i asked where to go to obtain that, i was told it was pointless because it would cost more than the excursion. The representative at the resort asked me, 'why i didn't just go to the excursion even with a fever.' YOU HAVE GOT TO BE KIDDING ME! The next day i flew back to the US, and took a COVID test, which was positive. I provided proof to Amstar that i was positive for COVID, one day later, and they still refuse to refund me the money for the excursion. WILL NEVER EVER book anything through them again!

Date of experience : August 30, 2023

I had to wait an hour upon arrival it…

I had to wait an hour upon arrival it was no problem, upon returning they claimed they went to the bell boy and asked for us and didn’t find us !! We had to pay a taxi to take us back to the airport! TERRIBLE service!!! Not even a phone call to say they were there !!!!! No Customer service could be reached and when they were finally contacted did not care about the complaint !!

Date of experience : August 28, 2023

I will give them less than one. But that's not an option period we were at the hotel at 9 o'clock as required. And although they say someone showed up, nobody did period they refused to give us a reimbursement. And so we ended up paying extra money to make it to the airport. If you're gonna use this company. Just be aware they are scam artists.

Date of experience : July 22, 2023

Worst customer service

Worst customer service . They will take your money and won’t even flinch. They will tell you that I’m going to Indy when you take it to the hotel hotel people will walk away say it’s not us and we cannot do anything so nobody’s here we accountable for the money you spent with them.

Date of experience : June 28, 2023

Camilla at Ocean Coral Spring Hotel is the BEST!!!!!

My friend and I planned a trip to Jamaica. the day we were supposed to leave American Airlines cancelled our flight. Camilla at Amstar in the Ocean Coral Spring Hotel was SO very helpful. When our hotel was full that night, and we needed a room til our flight the next day Camilla stepped up to help us. The hotel did not offer to do anything for us or help to find another place. Camilla got online looking and making calls. She found one that was connected to our property so we didn't have far to go. I feel our hotel could have done that but they offered no help. Camilla went way out of her way to help us and totally saved us. She made sure Amstar was taking us to the airport and even emailed the next day to be sure we were getting there in time. She is a GREAT employee and hope Amstar knows what great customer service she gave us when it wasn't even her responsibility. Thank you Camilla!!!! We are so grateful!!!

Date of experience : August 11, 2023

I am going to Rivera maya Cancun for 13…

I am going to Rivera maya Cancun for 13 times in same hotel Barcelo Maya palace ! I like that place very much all Stuff’s are super nice and working hard I never had problem!!! Last time one person was super nice to me and did great job was Ariana Rodriguez! She did great changes! Thanks 🙏 to Ariana and other people working hard in that hotel !!! That resort is healing place for me. Try it you won’t regret!!!!

Date of experience : August 08, 2021

Amstar DMC Review

Traveled to Cancun March 2024. Had reservations with this company. Was hard to find this company at the airport. That whole airport is chaotic. Once there, I had to wait 20 minutes while they waited for other passengers to arrive from their flights. The driver got confused and went to the wrong hotel. He eventually pulled over and asked for the addresses for everyone's hotel. He had to enter them in his cellphone gps. It was over 2 hours from leaving the airport to get to my hotel via this shuttle. Pickup wasn't bad. They were on time at my hotel to go back to the airport. I was the first pickup but the rest of the pickups were fairly quick and we got to the airport in about an hour. I was surprised when the driver announced that we could put our tips in a basket in front of the shuttle bus. It's rare that tips are blantly requested. I will not be using this service again.

Date of experience : March 16, 2024