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Great Western Railway Train Classes: A Complete Guide

Great Western Railway (GWR) offers a wide range of travel options catering to diverse needs, from the budget-friendly Standard Class to the luxurious First Class. With high-speed Wi-Fi, gourmet dining options, and superior comfort, GWR ensures a memorable journey.

Operating across the UK, particularly in the South West of England, Wales, and the London area, GWR connects major cities and picturesque destinations, making it the go-to railway for exploring the rich landscapes and cultural heritage of these regions.

What to Expect from Great Western

• Ticket Selection Strategy: Exploring diverse ticket options across Standard, Plus, Business, Pullman Dining, and First Class on Great Western Railway can help you find the best fit for your travel style, budget, and comfort preferences. Each class offers distinct advantages tailored to different needs.
• Onboard Experience: Maximize your journey experience by utilizing the unique onboard amenities and services provided by Standard, Plus, Business, Pullman Dining, and First Class. From gourmet dining and high-speed Wi-Fi to entertainment options, each class caters to enhancing your travel enjoyment.
• Baggage Policy Awareness: Understanding and adhering to the baggage policies of Standard, Plus, Business, Pullman Dining, and First Class on Great Western Railway ensures a hassle-free journey. It’s crucial to ensure all luggage meets the size and weight limits to avoid any inconveniences.

Standard Class vs. Plus vs. Business vs. First vs. Pullman Dinner

Here’s a table comparing the most important features for travelers across the different classes offered by Great Western Railway:

Standard Class on GWR

Standard Class on Great Western Railway offers a blend of comfort and value, ideal for casual and everyday travel needs.

Comfort and Seating: Seats in Standard Class are designed for comfort, with adequate legroom and space. The seating arrangement ensures personal space while allowing for some privacy. The quality of seats and the overall comfort level are suitable for short to medium journeys.

Amenities and Services: Standard Class comes with complimentary Wi-Fi, allowing passengers to stay connected. Power outlets may be available, making it easy to charge devices on the go. Onboard food services are accessible, with a selection of snacks and drinks. Clean washrooms are maintained for passenger convenience.

Onboard Entertainment: While onboard entertainment like movies or music may not be a standard feature in Standard Class, the free Wi-Fi supports streaming, enabling passengers to use their devices for entertainment.

Additional Comfort Features: The carriages are equipped with air conditioning or heating, ensuring a comfortable journey regardless of the weather. Noise levels are kept to a minimum, and the train interiors are regularly cleaned and maintained.

Pricing and Value for Money: Standard Class offers an excellent balance of comfort and cost, providing essential services at a reasonable price. Discounts and flexible ticket options are available, enhancing its value for money.

Luggage Allowance and Handling: There is ample space for luggage, with overhead racks and designated areas for larger items. The process for handling and storing luggage is straightforward, making travel hassle-free.

Booking: Booking tickets for Standard Class is easy, with options available online, via app, or at ticket offices.

Check-in Time: No specific check-in is required for Standard Class, making the boarding process smoother and faster.

Boarding Process: The boarding procedure is efficient, with clear signage and announcements. Priority boarding is not typically offered in Standard Class.

Customer Service: The train staff are known for their helpfulness and professionalism. Assistance for special needs or inquiries is readily available, ensuring a pleasant travel experience.

Plus Class on GWR

Plus Class elevates the travel experience on Great Western Railway, offering extra comfort and amenities for a more enjoyable journey.

Comfort and Seating: Plus Class seating takes comfort to the next level with additional legroom and enhanced seat space. The seats are of higher quality, ensuring greater comfort. The seating configuration is designed for more privacy, making it ideal for passengers looking for a quieter environment.

Amenities and Services: This class features upgraded amenities, including complimentary Wi-Fi and access to power outlets at every seat. Onboard food services are enhanced, offering a better selection of complimentary refreshments. Washrooms are well-maintained, reflecting the overall higher standard of service.

Onboard Entertainment: Passengers in Plus Class can enjoy a more comprehensive range of onboard entertainment options, thanks to the enhanced Wi-Fi capability, allowing for smoother streaming of movies and music on personal devices.

Additional Comfort Features: Air conditioning or heating systems ensure a comfortable temperature year-round. The noise levels in Plus Class are noticeably lower, contributing to a more serene travel environment. The cleanliness and maintenance of train interiors are of a higher standard, ensuring a pleasant journey.

Pricing and Value for Money: While Plus Class is priced higher than Standard, the additional amenities and services offer good value for money. Exclusive deals and discounts can further enhance its appeal to budget-conscious travelers looking for a bit more comfort.

Luggage Allowance and Handling: Plus Class provides more generous luggage allowance and dedicated spaces for luggage, ensuring ease of handling and storage for a stress-free travel experience.

Booking: Booking Plus Class tickets is straightforward, with easy-to-use online platforms, apps, and ticket office options, offering flexibility and convenience.

Check-in Time: Plus Class passengers benefit from a streamlined check-in process, allowing for a quick and efficient boarding experience.

Boarding Process: The boarding process for Plus Class is smooth, with potential priority boarding options available, making it quicker and more convenient for passengers.

Customer Service: The level of customer service in Plus Class is exemplary, with attentive staff ready to assist with any needs or questions. Special assistance is readily available, ensuring all passengers have a comfortable and enjoyable trip.

Business Class on GWR

Business Class on Great Western Railway caters specifically to the needs of the professional traveler, offering superior comfort and convenience.

Comfort and Seating: Business Class boasts premium seating with exceptional legroom, adjustable seats for optimum comfort, and a layout designed for privacy and productivity. The seating quality and comfort are tailored for longer journeys, allowing passengers to work or relax in peace.

Amenities and Services: Enhanced amenities include free high-speed Wi-Fi, ensuring seamless connectivity. Each seat is equipped with power outlets, ideal for keeping devices charged. Complimentary refreshments are provided, tailored to the preferences of business travelers. The washrooms are spacious and maintained to a high standard.

Onboard Entertainment: Although the focus in Business Class is on productivity, passengers can still enjoy a range of entertainment options through the high-speed Wi-Fi connection, including streaming services for movies and music on their personal devices.

Additional Comfort Features: The carriages are equipped with advanced air conditioning and heating systems, maintaining a comfortable climate regardless of the season. Noise reduction features ensure a quiet environment, conducive to work or relaxation. The cleanliness and upkeep of the interiors are of the highest priority.

Pricing and Value for Money: Business Class is priced to reflect the premium services and amenities offered. However, the value for money is evident in the enhanced travel experience, with exclusive discounts and deals often available for regular travelers.

Luggage Allowance and Handling: Generous luggage allowance and convenient storage solutions are provided, making it easy to manage luggage without compromising workspace or comfort.

Booking: Booking Business Class tickets is efficient, with priority services available online and through dedicated booking channels, offering a streamlined process for busy professionals.

Check-in Time: Business Class passengers enjoy a fast-track check-in process, minimizing wait times and facilitating a swift transition to boarding.

Boarding Process: Priority boarding is a standard feature of Business Class, allowing passengers to board the train swiftly and settle into their seats without delay.

Customer Service: The customer service in Business Class is exceptional, with staff trained to cater to the specific needs of business travelers. Assistance is always on hand, ensuring a smooth and enjoyable journey for every passenger.

Pullman Dining Class on GWR

Pullman Dining Class offers an unparalleled travel and dining experience on Great Western Railway, combining luxury travel with fine dining.

Comfort and Seating: In Pullman Dining Class, passengers enjoy luxurious seating with ample legroom, superior seat quality, and an exclusive carriage layout that maximizes privacy and comfort. The elegant seating arrangement is perfect for enjoying a meal while traveling.

Amenities and Services: This class features top-notch amenities, including complimentary high-speed Wi-Fi and power outlets at each seat. The highlight is the gourmet meal service, prepared onboard by skilled chefs and served at your seat, complemented by a selection of fine wines and beverages. The washrooms are premium and well-appointed.

Onboard Entertainment: While the focus in Pullman Dining Class is on the dining experience, passengers can still enjoy entertainment via the high-speed Wi-Fi, including access to streaming services for movies and music on their devices.

Additional Comfort Features: The dining carriages are equipped with the latest air conditioning and heating systems, ensuring a comfortable environment regardless of the weather. The ambiance is enhanced by reduced noise levels and meticulous maintenance of the train’s interiors, contributing to a serene and luxurious journey.

Pricing and Value for Money: Pullman Dining Class is priced higher, reflecting the exclusive dining experience and superior comfort offered. The value is exceptional, considering the quality of the meals, the range of amenities, and the overall travel experience.

Luggage Allowance and Handling: Luggage handling in Pullman Dining Class is seamless, with dedicated space for personal items, ensuring that dining and relaxation spaces remain uncluttered.

Booking: Booking for Pullman Dining Class is made easy through GWR’s reservation system, offering a personalized service to ensure all dietary and seating preferences are met.

Check-in Time: Check-in for Pullman Dining Class is efficient, allowing passengers to board with plenty of time to settle in before their meal.

Boarding Process: The boarding process is smooth and prioritized, ensuring that Pullman Dining passengers are welcomed aboard promptly and with great care.

Customer Service: The customer service in Pullman Dining Class is exemplary, with attentive staff dedicated to providing a memorable dining and travel experience. Assistance is available throughout the journey, ensuring every need is met with the highest standard of care.

First Class on GWR

First Class on Great Western Railway provides the utmost in comfort and service, offering a premium travel experience for those seeking luxury and exclusivity.

Comfort and Seating: First Class seating is designed for maximum comfort and privacy, featuring spacious seats with ample legroom, adjustable settings for personal comfort, and a quiet, refined environment. The seating arrangement and quality are tailored for relaxation and convenience on both short and long journeys.

Amenities and Services: Passengers in First Class enjoy complimentary high-speed Wi-Fi and access to power outlets at every seat, ensuring constant connectivity. The service includes complimentary meals and drinks, served at your seat from a premium selection. Washrooms in First Class are luxurious and well-maintained, reflecting the overall high standard of service.

Onboard Entertainment: High-speed Wi-Fi in First Class supports a variety of entertainment options, allowing passengers to stream movies, music, and more to their personal devices, ensuring an enjoyable journey.

Additional Comfort Features: The carriages are equipped with superior air conditioning and heating systems, maintaining a comfortable environment throughout the journey. Noise levels are minimized, and the cleanliness and maintenance of the train interiors are of the highest priority, ensuring a pleasant and serene travel experience.

Pricing and Value for Money: While First Class tickets come at a higher price, the exceptional level of service, comfort, and amenities provided offer significant value for money. Exclusive deals and flexible ticket options are available to First Class passengers, enhancing the overall value proposition.

Luggage Allowance and Handling: First Class offers generous luggage allowance and convenient storage options, ensuring easy handling and storage of personal items without compromising space or comfort.

Booking: Booking First Class tickets is straightforward, with a dedicated service team available to assist with reservations, ensuring a seamless booking experience.

Check-in Time: First Class passengers benefit from a streamlined check-in process, allowing for a smooth and efficient start to their journey.

Boarding Process: Priority boarding is a privilege of First Class, enabling passengers to board the train quickly and settle into their seats with ease.

Customer Service: Customer service in First Class is unparalleled, with attentive staff ready to cater to every need. Special assistance and inquiries are handled with the utmost care, ensuring a superior travel experience for all First Class passengers.

Ntrip Expert Tips for Mastering GWR Train Classes types

Selecting among Great Western Railway Train Classes types enhances your UK travel experience. Standard Class ensures affordability, Plus Class ups comfort, Business and Pullman Dining offer premium services, and First Class brings luxury. Each class meets different traveler needs, from economic to luxury preferences.

👍 Pro-tip: For a great mix of amenities and value, Ntrip experts suggest Plus Class on Great Western Railway Train Classes types for a broad range of travelers.

Great Western Railway People also ask

What services are included in first class on great western railway.

First Class on Great Western Railway provides passengers with luxurious seating, complimentary Wi-Fi, exclusive lounge access at certain stations, and at-seat service for meals and refreshments, enhancing the travel experience with superior comfort and convenience.

Can I reserve a seat in Standard Class on Great Western Railway?

Yes, seat reservation is available in Standard Class on Great Western Railway, allowing passengers to secure their preferred seating in advance and enjoy a more relaxed journey.

How does Pullman Dining Class differ from other classes?

Pullman Dining Class on Great Western Railway stands out by offering a unique dining experience with gourmet meals prepared onboard by skilled chefs, served in a dedicated carriage. It combines the pleasures of fine dining with the joy of travel.

Is there Wi-Fi available across all Great Western Railway trains?

Yes, complimentary Wi-Fi is available across all Great Western Railway trains, allowing passengers in every class to stay connected, browse the internet, or work during their journey.

Can I travel with a bicycle on Great Western Railway trains?

Yes, you can travel with a bicycle on Great Western Railway trains. It’s advisable to book a bicycle space in advance due to limited availability, ensuring a smooth journey for you and your bike.

What are the luggage allowances in Plus Class?

Plus Class on Great Western Railway offers generous luggage allowances, providing ample space for personal belongings. Passengers can bring onboard a few larger items and personal luggage, with specific dimensions and weight limits detailed on the GWR website.

How can I upgrade to Business Class on the day of travel?

You can upgrade to Business Class on Great Western Railway on the day of travel, subject to availability. This can often be done at the station or on the train, offering a more comfortable and productive travel experience.

Are there any discounts available for group bookings on Great Western Railway?

Yes, Great Western Railway offers discounts for group bookings, making it more affordable for families, friends, or colleagues to travel together. It’s recommended to book in advance to secure the best rates and availability.

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Go South West England

GWR First Class Review: Travel to the West Country in Style

If you’re travelling around the West Country, rail is one of the best ways to do it. 

Great Western Railway connects London Paddington with cities like Bristol , Exeter and Plymouth and ventures all the way down to Penzance in Cornwall.

The journey time from London to various destinations in the West Country can range anywhere between one and a half hours to five hours, so depending on how long you’re spending on the train, it might be worth upgrading to a first-class ticket! 

If you’re wondering if Great Western Railway first class is worth it, here’s my full first-class review! 

I travelled with GWR on a press trip to visit Exeter. I upgraded on my return journey. All opinions remain my own. 

Table of Contents

GWR first class vs standard

First up, what extras do you get in first class vs standard class? Here are the main differences: 

• GWR has comfortable seat s throughout all of its trains. But first class are much more spacious than standard class seats, with plenty of legroom and space to work on a laptop. 
• There are no rows of seats, all seats are at a table . 
• Plus, there are some individual seats with tables, which are perfect for solo travellers. 
• The complimentary Wi-Fi is stronger and more reliable. 
• You get complimentary refreshments and hot or cold drinks. However, no alcohol is available. 
• There are more USB sockets than standard class. 
• Lounge access in London Paddington. 
• Fewer seats in the carriage, meaning that it’s nearly always quieter. 
• A guaranteed reserved seat. 

This is what you get in the standard seats: 

• A table or airline seat. Sometimes you can reserve your seats in advance, but this isn’t always available. 
• You’ll usually share power sockets with your neighbours. 
• Wi-Fi is available, but it can be quite spotty. 
• The seats are more spacious than other networks, and GWR usually uses modern trains. However, if you want to work or have a bit of room to spread out, you’ll have much more space in GWR first class. 
• Both classes usually have plenty of storage space for bags, although first class has a bit more. 

GWR complimentary food and drinks

GWR first-class tickets include complimentary drinks and food. 

The food is usually a snack box, with a few food items like olives, hummus and crackers. There are gluten-free and vegan options available. 

You’ll also have a range of soft drinks to choose from, or you can enjoy a hot tea or coffee. 

If you want to purchase any alcohol, it’s extra. 

GWR first-class lounge Paddington 

GWR first class tickets include lounge access at London Paddington. 

Ideal if you need to work or just chill out, the first-class lounge is a place where you can relax before your train. It has free wifi and complimentary refreshments, helping you destress before boarding your train out west. 

All you need to get in is your 1st class ticket – just show this to the receptionist, and they will gladly show you around. 

Is GWR first class worth it? 

I’ve travelled on GWR many, many times (as is the case when you’ve lived all over the West Country but have family in London!). 

I’ve started to keep an eye on GWR’s prices for first-class tickets, because it is generally a much more relaxing experience, with the guarantee that you’ll have table seats and fewer crowded carriages! 

As I tend to work on trains, the extra space and good WiFi help a lot.  

Get a railcard!

Before we go into pricing, I have one major tip for you.

And that is: if you’re applicable, get a railcard!

You can use railcards for first-class trips and can save a third off the fare.

They only cost £30 for a year (or £70 for three years), so if your train fare is over £90, you’ll have earned your money back in one year.

How much extra is GWR first class? 

It really varies, depending on how busy the route is and when you’re booking. 

It can be as little as £10 and as much as £70! 

However, I do have two tips to help you get first class train tickets for cheaper. 

1) Travel at the weekends. GWR has a flat rate for weekend upgrades, and they’re usually cheaper. The exact rate depends on your departure and arrival station. 

2) Use SeatFrog to find auctioned first-class tickets. They sell first-class tickets for cheap rates, usually an hour or two before departure. 

3) As I mentioned before, GET A RAILCARD! Anyone under 30 or over 60 is eligible for a railcard; if you don’t fit in that category, you may be able to apply for a Two Together Railcard or another option. Read more about the incredible savings you can make by clicking here.

Otherwise, you can either book advance tickets or ask for an upgrade when you’re at the station. 

If you don’t mind spending a little extra, it may well be worth the upgrade from standard class to GWR first class.

With quite a few benefits, it’s ideal for anyone who wants to focus on work or just travel in a more relaxed and comfortable way!

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What’s the best First Class train in the UK?

First Class. It conjures up images of luxury and enjoying an ‘exclusive’ experience. So what’s the best First Class train in the UK, which ones are just okay, and which ones should you avoid? Here’s our guide to travelling First Class like a boss .

If you wanted the simplest answer to which is the best First Class train in the UK, then we’d probably say LNER . You can travel at any time of day and get your share of 2+1 seating, complimentary food and drink and an altogether more relaxing experience. This is First Class exactly as you’d imagine it.

‘There’s two types of trains on LNER. You’re most likely to get an Azuma , which looks like this:

In terms of the seat, the Intercity 225 trains win every single time. They’re like big homely armchairs and provide a decent level of recline. There’s also a nice variety of seating types, with plenty of single seats and tables for two. The Azuma has lots of tables for four, but assumes that the rest of us prefer to travel as loners! Tables for two as are rare as hen’s teeth on these trains.

What can you expect on board to eat and drink? LNER operates with a ‘ Deli, Dish & Dine ‘ menu. ‘Deli’ is reserved for their quieter services, ‘Dish’ is served across most services during the day, and Dine is often reserved for the ‘peak’ services.

At minimum, you can expect hot breakfast sandwiches, cold sandwiches and salads and a variety of hot and cold drinks (including alcohol after 11:30am) every day. The ‘Dish’ menu adds some hot lunch/dinner dishes (such as Shepherdess Chicken or Asparagus Tortellini) while the ‘Dine’ menu gives a more ‘premium’ offering such as a ‘Full LNER’ breakfast in the morning, and a salmon dish later in the day.

Is it worth it? If your journey is over an hour, absolutely. On some quieter services, the difference in price often isn’t too high, making it ideal for some affordable luxury. Is it the best First Class train in the UK? Well, it certainly provides the best ‘all-round’ experience all week long.

2. Avanti West Coast

The ‘other’ route from north to south perhaps doesn’t have quite the same ‘flair’ or complimentary offering to make it worthy of the ‘best First Class train in the UK’ badge, but it’s worth mentioning the ‘ Standard Premium ‘ product here.

Avanti have split up their Pendolino trains (serving all routes except Shrewsbury and Chester/North Wales) into ‘First Class’ and ‘Standard Premium’, with the only difference being the complimentary food and drink. What’s more is that you can simply upgrade on board if you fancy it, though Standard Premium Advance tickets can be purchased, as well.

On weekdays, Coaches G and H will be designated ‘Standard Premium’ (though Coach G is soon to be converted to Standard on some trains), while J and K remain traditional First Class. On weekends, Coach J is also Standard Premium, leaving the tiny Coach K as First. Our advice is not to book First Class on weekends and instead opt for Standard Premium, as it can get rather cosy!

Seating is laid out in a mixture of 2+1 seating, and is rather comfortable indeed. It should be added that Avanti are in the process of refurbishing their trains, but for the moment (October 2022), most trains will look like this (Standard Premium pictured):

What do you get if you pay the extra for First Class? To be fair to Avanti, their menu is fairly decent and doesn’t change too much on weekends, either. In the mornings, you can expect hot breakfast sandwiches, a ‘Great British Breakfast’ and Breakfast Hash, among other dishes. Later on, there’s a Croque Monsieur, a charcuterie plate and a couple of salad options. Here’s the Great British Breakfast :

They don’t skimp on the drinks either, with a plethora of hot, cold and alcoholic drinks to choose from. Versus LNER, there’s a little less ‘pizazz’ with some of the food, but it has a nice variety and the portions are decent. .

For some, ‘Standard Premium’ might make this the best First Class train in the UK, as it allows you to enjoy some space on a long trip for a simple upgrade.

Is it worth it? On weekdays, First Class is more likely to be worth it. But, if you just want some space, opt for Standard Premium instead. It also gives you the option to jump on and upgrade on a whim! On weekends, Standard Premium is the way to go. We’ve even done the legwork and tried the difference out for ourselves. You can read more here . We’ve also done a direct comparison of Avanti West Coast vs LNER .

The ‘Decent’

These are the trains where we’d say it’s worth it on an Advance ticket or upgrade if you can get it. They certainly won’t be winning the ‘best First Class train in the UK’ award, but they’ll give you some extra space and likely a bit of peace on your trip!

3. TransPennine Express, Great Western Railway, Hull Trains

We’ve put these three together as they offer broadly the same product. 2+1 seating, a selection of drinks, snacks (and maybe a sandwich!) and a more pleasant travelling environment. TransPennine Express operate a variety of different train types, but other than your seat looking and feeling a little different, the product is largely the same.

Great Western Railway run the same type of train on all of their long-distance routes out of London. It’s the same as LNER’s Azuma and also the TransPennine Express Nova 1, which runs between Newcastle and Liverpool. Hull Trains operate this type of train on all of their services, too. The only difference is the decor and the carriage sizes.

What’s the catering offer like? Well…

• Hull Trains offer a variety of fresh sandwiches and other light refreshments. In the mornings, this will mean a hot sausage or bacon panini.
• Great Western Railway offer drinks, cakes, crisps and other nibbles on weekdays between 06:00 and 19:30. Some services offer Pullman dining, too (see below).
• TransPennine Express offer hot and cold drinks and snacks for the majority of the day in First Class.

Is it worth it? Certainly all of these trains are modern, spacious and offer a ‘First Class’ feel. Don’t turn up expecting a feast (though Hull Trains certainly offer the best catering of the three) but on most trains, you’ll at least get something to drink and nibble. If you can get a good First Class Advance ticket or upgrade on the day, it’s definitely worth it.

4. East Midlands Railway

East Midlands Railway ‘s First Class is certainly laid out as you would expect. It’s got 2+1 seating, seats with a reasonable recline and a more relaxed ambience. You’ll find First Class on services between Sheffield/Nottingham and London St Pancras. It’s no longer offered on trains to/from Corby, but for the moment, you’ll find ‘declassified’ sections with a little more room than the rest of the train. Sit in them at no extra cost!

Here’s what a typical First Class carriage looks like:

East Midlands Railway just slips over on the fact that these trains haven’t had a refurbishment for quite a while and some are starting to look a little tired. However, that rings true for the entire train (both Standard and First) and the seats themselves are still pretty comfortable. It’s definitely worth upgrading if you fancy some extra space and the price difference isn’t too high.

Despite the slightly tired interiors, the food offering is actually quite good. Here’s what East Midlands Railway had to say about it when they overhauled the offering in March 2022:

“Customers travelling First Class during the morning will now be able to choose a hot complimentary bacon or sausage ciabatta, porridge, or a vegan breakfast burrito. While in the afternoon, they will be offered a chilled sandwich, wrap or salad, or the choice of a gluten free meal or vegan option.” East Midlands Railway Press Release, 03 March 2022

This is available on Monday to Saturday at the moment (all day), with plans to extend it to Sundays.

In the coming years, East Midlands Railway will also be replacing their fleet on the London route with more modern trains, so it’s likely that they’ll become an even stronger contender in the battle for the best First Class train in the UK!

Is it worth it? If you’d like some more space and a more comfortable seat, it’s worth considering. Just be aware that on Sundays, the catering offer is fairly limited for the moment.

5. Grand Central

Grand Central offer a decent First Class product, with 2+1 seating and a reasonable travel environment. While their fleet of ‘Adelante’ trains don’t have the most reliable reputation, they’ve recently given them a good refurbishment and they’re fairly smart and modern.

In terms of the complimentary food and drink offer, you can choose for two items out of a list of snacks such as croissants, crisps and biscuits, as well as bean-to-cup coffee. Water, coffee and tea are available throughout the journey without limit.

Is it worth it? The catering certainly won’t be winning any awards, but Grand Central offer a smart First Class that’s certainly worth it on an Advance ticket or upgrade if you can get one.

6. CrossCountry

CrossCountry offer First Class on all of their trains, though their main long-distance product is on their Voyager trains, which operate the ‘core’ routes from Scotland to the South West and Manchester to the South Coast. These trains certainly don’t have the best reputation, being rather cramped and often too short for the trips that they’re making.

That said, this makes a good First Class product all the more important, especially if you’d like some extra space on your journey. Here’s what First Class looks like on a ‘Voyager’ train:

While fairly reasonable, it’s still squeezing a fair number of seats into a small carriage. Those tables for four don’t match up with the windows, either! That said, when comparing it to the rather cramped Standard Class, it could well still be worth the upgrade. The addition of airline-style pairs of seats next to each other is also nice to have, with most trains opting for single seats in this sort of layout.

What’s on the menu? The complimentary menu is offered on most trains, though sometimes early in the morning and late at night, parts of some journeys won’t have any catering. Here’s what to expect:

• Breakfast: Pain au Chocolat, Croissant, Porridge, Hot Bacon Roll
• Snacks: Fruit Cake, Crisps, Biscuits
• Sandwiches : BLT, Tuna & Sweetcorn, Ploughman’s

Sandwiches are available for journeys over 50 minutes on weekdays and 90 minutes on weekends and Bank Holidays. There’s also a selection of hot and cold drinks available.

Is it worth it? If the price is right, it’s definitely worth it for the extra space. After all, CrossCountry services can be very busy indeed. If you have a flexible ticket, you can purchase Weekend First on board, which definitely makes this worth the upgrade.

7. ScotRail

ScotRail offer First Class on their long-distance and ‘eXpress’ services, the latter being the brand name for trains on the Edinburgh – Falkirk High – Glasgow Queen Street route. The on-board environment certainly varies between the different products, but ScotRail themselves do recognise that.

For example, an on-board upgrade on an ‘Intercity’ train costs £15, while a shorter hop on an ‘eXpress’ train is just £5. Here’s what an ‘eXpress’ train looks like in First Class:

While ‘eXpress’ trains are a little more basic (but still in a 2+1 layout), ‘Inter7City’ trains are far more luxurious, having kept their layout from a previous refurbishment that they had while operating for Great Western Railway. They’re classy, comfortable and certainly worth it for a £15 upgrade on a long journey.

What’s available to eat? You’ll just get a hot/soft drink and a sweet/savoury snack if there’s catering available. Click here for the full list of trains that offer it.

Is it worth it? For £5, we’d certainly recommend the eXpress upgrade if it’s a particularly busy train in Standard Class. The Inter7City upgrade for £15 is worth it on a long trip, too. Just take a picnic with you!

8. Greater Anglia

Greater Anglia have recently abolished First Class on all except their Norwich to London route, thanks to the introduction of a brand-new fleet of trains.

First Class on this route is in a 2+1 layout and is bright and modern as you’d expect from a new train. On Saturdays, Sundays, Bank Holidays and over Christmas, you can upgrade on board for £10.

On weekdays, you can claim complimentary hot and cold drinks and snacks from the buffet counter, too. It isn’t a spectacular offering, but with a maximum journey time of under two hours, we wouldn’t expect the height of opulence.

Is it worth it? If you can get a cheap Advance ticket or fancy a £10 upgrade. It’s no-frills and a brand new train.

9. South Western Railway

South Western Railway operate a variety of route types and so you’ll find a variety of types of First Class. If you’re travelling between London Waterloo and Salisbury/Exeter St Davids, seats are arranged in a 2+1 layout, and it’s genuinely rather roomy.

On trains to Weymouth and some trains to Portsmouth, they’ve recently refurbished their ‘444’ trains and with it, removed the 2+1 layout from First Class! As Standard is 2+2, this may remove some of the ‘pull’ for travellers. That said, it’s bright, modern and spacious enough. It just isn’t quite as ‘different’.

Trains to Alton, Basingstoke and some services to Portsmouth are operated by ‘450’ trains. These have recently been refurbished and have two small but smart compartments in a 2+2 layout, though Standard Class is 3+2. While not all that exciting, they’re again very smart and even provide wireless charging at the tables.

Will you be fed and watered? Sadly not. But First Class does come with larger tables, so you can enjoy a nice picnic spread.

Is it worth it? Certainly if you upgrade at the weekend and you’re travelling a reasonable distance. Click here to find out more about the costs of upgrading.

The Bad…

Here’s the First Class carriages to avoid – they certainly won’t be winning the ‘best First Class train in the UK’ award! Maybe it’s because they’re absolutely no different to Standard, or because you can usually travel in them without paying extra! In many cases, these First Class compartments used to act as a way of being guaranteed a seat on rush hour commuter trains, rather than being anything special in themselves.

10. London Northwestern Railway

We’d previously mentioned London Northwestern Railway on this list, but they no longer offer First Class .

The First Class sections are still there at the moment, so feel free to give them a try and work out whether you’d have paid the upgrade!

11. Southern

The majority of Southern services are operated by their ‘Electrostar’ trains. The only exception is services from Uckfield to London Bridge and Eastbourne to Ashford International. Indeed, these two routes offer trains with 2+1 seating, if you’d like a little more space. What’s more, Eastbourne to Ashford International is advertised as ‘Standard Class only’, so you can sit in this area with a First Class ticket.

So, the only route where you might find a benefit to buying a First Class ticket is on some busier trains between Uckfield and London Bridge. Before COVID-19, this was likely to be a very popular option in the peak commuting times.

However, the ‘Electrostar’ trains (below) are *almost* exactly the same in First Class as they are in Standard Class. You might get a partition door and a power socket, but the experience is almost identical. Southern are also currently in the process of refurbishing their trains and adding power sockets to Standard Class, too. Prior to COVID-19, these little First Class sections used to be an invaluable way of guaranteeing yourself a seat in the rush hour, but naturally that’s not so much the case anymore.

Is it worth it? Potentially on a busy train between Uckfield and London Bridge, but otherwise you’re probably best saving your pennies.

12. Thameslink

The Thameslink First Class experience certainly isn’t the worst one of this list. While the seats are still in a 2+2 layout, they’re wider, and you have access to power sockets. It’s also separated reasonably well from the rest of the train. Here’s what to expect:

What’s the issue here? Well, unless you really want to be away from other passengers, there’s no need to pay for it. In some ways, that might make it the best First Class train in the UK! It’s always ‘declassified’ at the rear of the train on the following trains:

• Bedford to Brighton;
• Cambridge to Brighton;
• Peterborough to Horsham;
• Peak-time ‘extras’ to/from Littlehampton and East Grinstead.

Plus, it’s declassified at both ends on these trains:

• Rainham (Kent) to Luton;
• Sevenoaks to London Blackfriars/Welwyn Garden City;
• Luton/St Albans to Sutton.

If in doubt, always sit at the back ! Of course, other passenger have gradually cottoned onto this, so expect the ‘free’ First Class section to be a little busy. If you really want some solitude, then that’s the only reason to pay extra.

Is it worth it? Not in our opinion, seeing as there’s a ‘free’ option to try it out!

13. Gatwick Express

There’s little to say about Gatwick Express other than that the First Class compartment is exactly the same as Standard Class, save for a small piece of cloth on the seat. The Gatwick Express website says that:

“With your First Class rail ticket you can take advantage of power sockets throughout and complimentary Wi-Fi, meaning you can send those last minute emails before you hop on your flight.” Gatwick Express Website

This in itself is true, but you can take advantage of exactly the same facilities in Standard Class. Considering that Gatwick Express is the ‘premium’ operator on the route, this is perhaps a little disappointing! We wouldn’t recommend paying the extra. You can found out more in our guide to the best train to Gatwick Airport .

Is it worth it? Not in our opinion.

Other Experiences

While we’ve covered the best First Class train in the UK (and the not so good), there are two other experiences that are worth mentioning…

Great Western Railway Pullman Dining

While Great Western Railway might not be winning the ‘best First Class train in the UK’ award, if you’re willing to pay a little extra, then they might win the award for some of the best dining.

With main courses such as Thai Green Curry and Herb-crusted Haddock, this is a ‘proper’ restaurant-style service!

On selected services between London Paddington and Plymouth/Swansea, you can pay £33.95 for two courses or £39.95 for three, and take a seat in a First Class carriage to enjoy your meal. First Class customers are able to reserve in advance, while those in Standard Class can walk-up on the day if there’s spare seats.

You can click here to find out more about the Pullman dining service.

Transport for Wales

Transport for Wales are currrently in the process of introducing First Class onto their long-distance services, having just had a single ‘Premier’ return journey between Holyhead and Cardiff Central for a number of years.

Once their new trains are introduced, you’ll also be able to travel in First Class between Manchester and South Wales. Complimentary drinks and snacks are available, and you can currently also order hot food on board.

It’s £10 for breakfast, £17 for a two-course lunch/dinner and £20 for three courses.

Is there anything else I should know about booking First Class trains?

Looking to know more about First Class? Take a look at our dedicated page for First Class train travel . We’re here to help with our Top 5 Tips for getting cheaper fares, upgrading on board and even how to use First Class for free .

Ready to book your First Class trip? Railsmartr is here to help. We don’t charge any booking fees, or any fees at all, for that matter!

Changed your mind? No problem. You’ll only ever pay the difference in fare. If your ticket is refundable, then we can refund it. No fees, no fuss.

Disclaimer: All opinions expressed within this post are not to be taken as statements of fact. Your experiences may differ or vary from the ones that we’ve described. All First Class complimentary offers are subject to availability. All First Class complimentary offer information is correct at the time of writing (20/10/2022) and some information was last updated 23/06/2023.

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• Mainline Diesel , Mainline Electric , News

A review of a Great Western Railway Class 802 First Class

• Charlie Greasley
• Posted: 5 years ago
• 20 Comments
• Last updated: 12th January, 2020 at 11:24 am

Since their introduction to the Great Western Main Line in October 2017, there have been many mixed reviews on the first class for the Class 800 / 802 trains.

So I travelled with Great Western Railway on 2 different services on a weekend and weekday. Please note this review is only for 1 journey.

Aboard 1A90 16:15 Exeter St Davids to London Paddington. Normally this train starts at Plymouth at 15:15 however due to scheduled engineering works it started at Exeter St Davids.

Our train was formed of 802106 a 9 Car Class 802 Hitachi Intercity Express Train (IET). The train left Exeter St Davids on platform 5, the ‘up main’ towards Tiverton Parkway the first station stop.

A selection of light refreshments was available around 5 minutes after departure. The train managers messages were clear throughout the journey with elements of humour as well. I was sat in Coach L, Seat 57 at the front of the train with the kitchen located behind me.

The ride was smooth leaving Exeter. With no engine underneath the carriage, it made for a quiet ride and felt like being in a Mk3 coach with no engine sounds below.

The announcements from the Train Manager gave lots of useful information about the next trains at Taunton. The service then ran non-stop to Reading via Castle Cary and Newbury where we switched to over-head electric power into London.

Despite claiming for faster wifi when sitting in first class, I found the wifi to be just as slow (40% in standard to 48% in first class) as standard class and ended up using mobile data for faster results. Sadly I was disappointed by this and I hope it isn’t a feature on all of the IETs.

1 hour into the journey and we had just passed Westbury on the up avoid line. These new trains are quick and feel quick. Compared to the High-Speed Train (HST) these trains feel fast only when doing 75mph or more. In my opinion, the HSTs only felt fast when doing 125mph between London and Reading and visa versa.

I did feel disappointed by the lack of refreshments on route. By this time, only 1 set of refreshments and didn’t get any before Reading in 45 minutes time. A trolley for alcohol did come round and a small bottle (around 200ml) was at a price. (I didn’t buy any).

We pass through Pewsey 1 minute early and kept on time throughout our non-stop run.

Now, the seats. Sadly they are just standard class seats with a first-class cover on that says First Class. The only positive is that you can slide it down a bit, I found this more comfortable for the journey into London. I would like to see the HST style seats implemented though I doubt this very much.

Passing through Newbury and Newbury Racecourse at 17:45. We pass now on overhead electric power. The changeover wasn’t noticeable but passing through felt quick and looked quick when looking out the window. In quick succession, we pass through Thatcham, Midgham, Aldermaston and Theale before slowing down for Southcoate Junction and Reading West. We are slowed down by a delayed Reading train through Reading West arriving 1 minute late into Platform 11 at Reading.

Departing from Reading at 18:05 we ran non-stop to London Paddington completing the journey between the 2 stations in 25 minutes. Doing 125mph most of the way you certainly felt the points. Stations were a blur as you pass through as were other trains.

Arrival at London Paddington at 18:30. Bang on time. Arrival was smooth despite being held outside for a few moments.

Final thoughts?

The whole experience is different to the HST. It’s impossible to compare them so I won’t. Some big things I’d like to point out.

– Smooth Ride – Fast Acceleration – Friendly staff – Seats are not comfy – Lack of refreshments

Have you travelled with GWR on their Class 800 / 802 trains? Let us know in the comments below.

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The Hitachi train sets look cool but that is as far as it goes. The seats in First Class are uncomfortable and the ride quality of the carriages is poor. I have travelled on the Class 43 Intercity 125 trains many times and they are so much more comfortable with leather armchairs in First Class as opposed to the bus type seats on the Hitachis. The food was never brilliant in First but now it is actually worse. with a very limited selection.

Hi, The new Hitachi trains are absolutely Rubbish, ironing board seats, no Buffet, no fresh air, aile carpets are stinking dirty, first class is a Joke and you be lucky to get a bottle of water on a 5 HR service to Penzance from Paddington, if this is a replacement for the Robust Excellent Experience Inter City 125 God help us.

I hadn’t travelled first class on GWR for a few years but on our trip from Cardiff to London at the weekend decided to upgrade. What a huge disappointment. Gone are the large padded leather seats, instead we had to suffer rock hard seats with no padding, which forced one into a slumped position as there is absolutely no lumber support – in fact the opposite, the seats have a concave curve to them. I found it impossible to get comfortable and my lower back is still aching the following day. The carriage itself was clean and quiet but by no means felt luxurious. I shan’t waste money on first class tickets again.

Most unacceptable. The trolleys on the 802s are narrow and can’t hold very much and can easily run out of sandwiches. The journey times can be very long so some sort of buffet car is essential.

The Class 80x design has to be my favourite modern (and modern high-speed) train. Travelling in these and the Class 387’s feel like you’re in a high-quality office on wheels :-).

I’m really pleased with the MTU diesel engines in the IET’s as well – GWR made the right choice in selecting this manufacturer 👍!

I have now returned to my car. The list of things wrong with these trains from ambience, decor and ride quality amongst other things would be too long to mention. Awful trains, no soundproofing, rough – anyway, a car is now far more confortable even if I have to sacrifice speed.

Seems that all we do now is complain these days! GWR put on more trains, include an electric part service to be more green efficient & give us new faster trains. Being English, we complain thereafter…. Being honest, I did just that to the MD of GWR when I felt that non first class paying customers were being catered for within the first class area and that tickets were not being checked regularly to counter this issue. In addition I also complained about the low level catering service. Overall though GWR have invested and capital investment into their infrastructure and overall we have a better service. Let’s try and be a tad more appreciative!

Progress is in the mind! Like many older well-seasoned travellers I mourn the space and comfort of HST & Mk1/2/3 coaches. When I realised that the 800s had no buffet I could see another deterioration in the service available; recent journeys to/from Bristol have been a poor substitute, 1 steward to do 1st class and also the standard trolley, which only entered the standard coaches after Chippenham. Lack of staff perhaps. Whilst running 5+5 sets may have been a good idea in someone’s mind, it causes no end of problems: A group of 12 with reservations got on the rear set with reserved seats in the front; sure enough, soon after leaving Paddington they all arrived with luggage at the pantry door looking to walk through to front set. Chaos and irritation all round, with GWR’s publicity already taking a knock. Two Conductors, 2 sets of catering staff per train? Unit performance a bit of a curate’s egg-nippy on electric, average on eco-unfriendly diesel; time for DfT to get their fingers out on electrification-fast! Not had a particularly bad experience with seat comfort, but having travelled in various parts of the world on wood benches and damp floors anything with upholstery is comfortable! With the 800 series and it’s variants now set to dominate inter-city travel everywhere the pattern is set for the next 20/30 years. Fortunately the Railtour industry can offer a taste of the past with Pullman fine dining etc, but at a price not many will want to (or can) afford. RIP comfort and convenience.

Trains are not smooth. Working on a laptop gets difficult at points, the joy of taking a train? I am small the, seats are not really a problem but the lighting! At 8 in the morning, this is not a long distance train spec., woeful strip lighting, harsh and unadajustable I am told. Buses have reading lights, cheap train. A warning too, ticket inspectors are ruthless, I will not say more.

I agree entirely about the rough ride and uncomfortable First Class seats. I was nearly bent double after a five hour journey from Penzance to Reading last summer – and I’m pretty fit for my age. Also the lack of buffet car, when tbe trolley came round with sandwiches there was very little choice. The staff seem friendly and competent.

I have been traveling from Paddington to Penzance on a regular basis for over 45 years. I have to say it was a far more comfortable and enjoyable journey 45 years ago than it is today. In those days I could buy a cup of tea, a sandwich, a glass of wine or a beer. The journey was a pleasure I always looked forward to, but sadly not any longer. I now drive!!

Can’t agree with people who say the ride is smooth. I find it quite rough at times. That I believe is why you think you are going fast. With the smooth ride of the HST’s I agree they didn’t feel as if they were going that fast. Nothing wrong with that. Seats? Agree with several comments about uncomfortable – certainly not as comfortable as the GWR HST seats. The idea of new stock is surely to improve not retard to experience. GWR also claim faster journeys. If you examine their new time table and compare with earlier times I’m wondering whether they could be reported for telling us porky pies. Living near Plymouth and traveling to Southampton a lot I use theses trains to either go via Westbury or even via reading. So a frequent user.

The seats are uncomfortable and a few have no windows! It is a failure of design not having the seats and windows lining up or having thin window pillars as on a class 165 Turbo DMU. The ride was I thought skittish: it is fine on plain track but becomes quite rough over points and crossings – not nearly as smooth as a Mk3 carriage. There is no buffet car which is a disappointment. The trolley service, when it is there, is no substitute. Splitting the train into two five car units is wasteful of space – two extra cabs and kitchens and inconvenient especially for people alighting at stations with short platforms – they have to get in the right portion or transfer to the right portion at an intermediate stop. Three good points: there is good leg room, the new trains are fast and service is more frequent. Overall these trains are mediocre and when you think of the money and effort in designing them they are a bodge, a disappointment.

Totaty agree with the comments on the seats, worst on a long distance service far too hard for a four hour journey, my main gripe is no buffet car this means you’re at the mercy of a trolley which sometimes does not appear, backward step the hsts were much better . The buffet car had a great selection of hot food , get some built please

There is a very simple fix for the lack of refreshments – ask for them – and keep asking for them. Don’t give in. This has become a problem with East Midland Railways since they took over. Lack of service on the train isn’t acceptable.

I have a feeling the seats are designed for Asian customers, who are on average shorter than us in the west. First and standard make my back hurt after journeys longer than an hour.

Travelled on the Orton 10th December from Par to London Paddington and being only 5 carriages it was extremely difficult to find a seat,the return on 22nd December was awful,had a reservation so got the seat ok but 9 carriage train was so full no refreshments came and to make things worse we arrived late at Plymouth and 30 minutes late at Par because of the tide was high, so much for modern technology, can’t stand up to salt water,HST sets had no problem with the tide.

Any Fainsa seat leaves me in pain after about an hours journey,and am unable to get comfortable for any part of the journey even with the adjustable seats in 1st class A journey From Bristol TM to Paddington left my legs aching and it was about 15 minutes before the pain went Those seats are not fit for purpose and shouldn’t even be in a short distance commuter train But they are cheap and that’s all that seems to matter nowdays The days of comfortable train travel appear to be over and I’m now seriously considering giving up rail travel

I haven’t been on the GWR Class 800 and Class 802. But I have heard that they are very fast, comfortable and quieter. Despite there has been complaints about the seats but mostly on the Class 387 trains. But this year I will take a trip on these trains and to experience what it feels like.

Hi Yes I have in first class. I have never been so uncomfortable traveling by train,ever. Foe first class seats ,they are terrible,and if anyone is overweight,they will have great difficulty getting between table and seat. I travelled Exeter to Paddington and return

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A review of GWR Trains: Our First Class experience to London Paddington

For our family trip to London we decided to travel GWR first class to London Paddington especially as it was going to be very busy with Christmas. It was our first journey in GWR first class since their multi million pound rebrand from First Great Western to GWR which the company hopes will help transform the railway to its former glory. As part of this investment GWR also transformed their trains with new seats and facilities.

The GWR logo has been tastefully added to the sliding doors and at the wall partition at the end of each carriage, and a new smart carpet runs through the train.

Our journey to London was very comfortable and there was lots of space for all passengers without us encroaching on each other’s space. The toilets in the first class section were very clean especially when compared to standard class which can be filthy toward the end of your journey.

This was great however with a good choice of options on board such as tea / coffee, cold drinks, and snacks including crisps, pretzels, nuts, biscuits and a selection of cakes.  On our weekend journey there were also no complimentary newspapers.  During the week passengers receive a complimentary copy of the Times newspaper.

Our journey to London was comfortable but it did take 90 minutes longer to get into Paddington because of planned engineering works.  However because of the relative calm, space and comfort of the 1st class carriage the journey did seem to go quicker than our 4 hour journey.

GWR first class offers a vast improvement over their standard class carriages, and was a much more relaxing and comfortable journey and without the hassle of driving into London.

Is it worth the extra cost?

Is first class worth the extra cost over a standard ticket? A first class ticket is much more expensive than standard class, typically over double the cost even if you book 12 weeks in advance, so I’d say it isn’t worth it.

However on weekends, GWR offer standard class passengers the chance of first class travel for a small premium. Depending on the route taken, the upgrade fee varies, as our journey crossed four zones the upgrade cost was just £25 per person, which I thought was fantastic value.

Review - Novotel London Paddington

Godiva chocolate cafe at harrods, london.

A very useful summary of the GWR First Class offering.

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First class beckons.

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The moment you win we’ll send your upgrade barcodes straight to your phone. It’s that easy.

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We all love an upgrade - especially when it can cost as little as £10. So whether you’re hitting London, Bristol, Bath, Cardiff, Oxford or Penzance now you can seal the deal on a fabulous first class upgrade with Seatfrog.

How to upgrade to first class:

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Upgrade your friends and they’ll like you even more. Just update your preferences before you bid for an upgrade or select ‘buy it now’.

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In fact, it has more everything. More space to spread out. More legroom so you can relax. And more to eat and drink (complimentary of course). What are you waiting for? Upgrade and get more, for less.

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Take your pick from an array of drinks and tasty snacks, served in the comfort of your wide, reclining seats. We’ll whisk you away in style.

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All the luxury of first class on board - on the platform. Worth getting there early for. Available at Cardiff and Paddington.

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What happens if I require assistance?

As Seatfrog provides last-minute upgrades, we cannot guarantee the availability of accessible areas in First Class coaches. Travellers who require assistance should contact the  GWR Passenger Assist team  and check availability for their journey prior to participation in a Seatfrog upgrade auction. Find out more information  here.

Which routes are eligible for Seatfrog upgrades?

As Seatfrog is a last-minute upgrades service, availability of upgrades on your service are confirmed closer to your date of departure. Seatfrog upgrades are available on selected peak and off-peak GWR services with a First Class offering across the network. With availability dictated by expected passenger volumes in both First and Standard Class carriages.

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Broadcaster Mariella Frostrup forced to sit on train floor despite buying first class ticket

‘a first class advance ticket buys you a seat on floor outside the toilet in a train,’ she joked, article bookmarked.

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Broadcaster Mariella Frostrup spoke of her frustration at being forced to sit on the floor during a four-hour rail journey between London and Devon, depsite having a first class ticket.

The 61-year-old shared a selfie of herself next to a carriage door while on the train journey from Tiverton Parkway to London Paddington this week.

Taking to Twitter/X she directed her frustration at operator Great Western Railways, writing: “New lows for ⁦@GWRHelp.

“A first class advance ticket buys you a seat on floor outside the toilet in a train where it’s standing room from front to rear… I’m getting back in my car!”

The post was shared on the social media platform, with one user describing the operator as “unreasonable” for overselling first class seats.

Another said: “One might assume that booking a ticket came with a guaranteed seat?”

“Same thing happened to me a month ago,” shared a third. “It was due to the previous 2 trains being cancelled. It was unbelievable. I got my full fare for the journey refunded.”

New lows for ⁦ @GWRHelp ⁩ A first class advance ticket buys you a seat on floor outside the toilet in a train where it’s standing room from front to rear… I’m getting back in my car! pic.twitter.com/yXlXUf7Fi3 — Mariella Frostrup (@mariellaf1) September 21, 2024

Ms Frostup then followed up her original post with another saying she was unable to work as she should have been on the service.

The presenter, who was at Times Radio until earlier this year, wrote: “Well @GWRHelp are taking flexible working quite literally – standing room only, even in first!”

But the saga did not end there for the broadcaster as she was told she would have to request a refund in writing despite having shared the photographs online.

Addressing the railway operator, Ms Frostup wrote: “Is photo proof… that I’ve just sat on the floor from Tiverton Parkway to Paddington DESPITE holding a first class ticket? I’ve just been told (after queuing at your Padd tix office for 15 mins) that I need to write and request compensation! Could you make it any harder?”

Is photo proof @gwrhelp that I’ve just sat on the floor from Tiverton Parkway to Paddington DESPITE holding a first class ticket?I’ve just been told ( after queuing at your Padd tix office for 15 mins) that I need to write and request compensation! Could you make it any harder? pic.twitter.com/EhCrXXIRaq — Mariella Frostrup (@mariellaf1) September 21, 2024

The rail service from London to the West Country is often busy at peak times as commuters travel to and from the capital. Last year, campaign group Transport Focus to raised the issue.

Former Transport Focus chief executive Anthony Smith wrote: “Passengers on both high speed and west services have had to deal with the consequences of short-formed trains leading to overcrowding and in some cases cancelled reservations for far too long.”

A representative for Great Western Railway told The Independent : “We are really sorry to hear of the customer’s experience.

“If you have reserved a seat but are not able to sit down, you are entitled to compensation and we will follow this up.”

The Independent has contacted Ms Frostup for comment.

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