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Gold Medal Travel Group invests in ‘specialism at scale’

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The Gold Medal Travel Group is investing in the expansion of its specialist touring, luxury and cruise brands as part of the B2B supplier’s plans for growth in 2023.

Simon Applebaum, managing director, told a Travel Weekly webcast that Gold Medal will remain as the group’s flagship brand, offering premium tailor-made holidays – but there will be a greater focus on developing its sister brands: Pure Luxury, Incredible Journeys and Cruise Plus.

He joined the company in November 2021, when it had been positioned “for survival” during the difficult times of the pandemic, with the specialist brands seen almost as sub-brands.

Over the past eight months, he has been looking at its assets and strategies for growth, and seeing how the brands “all stand up in their own right”.

He is expanding the specialist teams, while investing in technology, marketing and tools for agents to take advantage of the potential for growth in each sector.

“We’re really putting our money behind these strategies and doing what we’re calling specialism at scale, because Gold Medal has such a breadth of product,” he told the webcast.

“We’re in a fortunate position of being able to have all the upsides of contracting on volume, and technology, but also able to put in teams that focus on nothing but their specific brand.”

He said the adventure and touring brand Incredible Journeys has been “almost dormant” during the pandemic because of low demand and “us not spending any time really focused on it”.

However, looking at prospects for 2023, he anticipates touring and adventure holidays will “surge back” so he is investing in the team by hiring specialist contractors and marketeers to focus on the sector.

“We see it as probably the one that will rebound fastest, and has the most exciting growth potential,” he said.

He said Cruise Plus will be a £20 million-plus business, while Pure Luxury is double that figure.

Pure Luxury has expanded its team, ensuring post-booking changes are managed better, and taking on more ambassadors who have many years of working with high-net-worth individuals.

They are supported by concierges who can book extras such as romantic restaurants and golf tee-off times, and it includes Marhaba, which offers services for transfer passengers in Dubai.

Cruise Plus offers agents the chance to book bonded itineraries that feature ocean and river cruises along with the option for pre- and post-cruise land tours.

Applebaum said cruise sales have seen record week after record week, adding: “This has surpassed all of our expectations.” Furthermore, the river cruise sector is seeing more awareness among consumers and agents, offering the trade yet more opportunities, he said.

More :  Gold Medal appoints Sarah Lancashire as marketing director

Gold Medal boss urges agents to maintain respect for supplier staff

Gold Medal appoints former Attraction World boss as new MD

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dnata acquires UK-based travel company, Gold Medal Travel Group

DUBAI, U.A.E., 11 th February 2014 : dnata announced today it has acquired one of the UK’s leading travel businesses, Gold Medal Travel Group from Thomas Cook Group plc. Gold Medal Travel Group is a market-leading distributor of scheduled long-haul products. In addition to the leading trade brand, Gold Medal, as part of this acquisition dnata also gains control of the award-winning OTA Netflights.com, and the high-end travel brand Pure Luxury.

"dnata’s growth strategy aligns well with Gold Medal Travel Group — its comprehensive travel services complement dnata’s established international travel offering, and will further enhance the proposition we offer our customers be it to trade, corporates or individuals,” said Iain Andrew, Divisional Senior Vice President of dnata’s travel business . “Gold Medal Travel Group is a successful company, with strong products supported by an excellent management team, and a compelling business strategy.

“This is a significant strategic partnership between two global brands, and will accelerate the growth trajectories of both Gold Medal Travel Group and dnata,” said Steve Barrass, Managing Director, Gold Medal Travel Group. “Post this transaction, Gold Medal Travel Group will continue as the exclusive provider of scheduled air travel and car rental products to Thomas Cook UK and we look forward to combining forces with dnata to expand our offerings to our customers.”

Based in Preston, UK, Gold Medal Travel Group handles more than 275,000 travel bookings a year and is one of the biggest tour operators to Dubai.  This coupled with dnata’s experience in the Emirate will strengthen the companies’ inbound travel services and support continued tourism growth in the UAE.

“Netflights.com and Pure Luxury further position dnata as an international leader in travel services, able to offer customers superior travel options,” added Andrew “Having the combined strength of guaranteed distribution through our independent agents, OTAs, wholesalers, and Thomas Cook UK allows us to source the very best product and offers from our close industry partners.”

The acquisition is effective from 11 February 2014, with no interruption to the services offered by Gold Medal Travel Group. The business will continue under the Gold Medal Travel Group branding.

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GOLD MEDAL TRAVEL GROUP LIMITED

Company number 01376076

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Gold Medal Travel Group   Reviews

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Reviews 3.5.

Most relevant

MIKE AT PURE LUXURY THE BEST OF THE BEST!!!!!

What can I say, I have worked together with Mike for many years at Pure Luxury and he always goes above & beyond and is always so great at doing any of my enquiries, I trust him that what ever he delivers is the best for our clients........... THANK YOU THANK YOU

Date of experience : July 19, 2024

Excellent Service

Lindsey and Sam have both been amazing in getting the last minute Maldives booking sorted for me. It was all dealt with efficiently and promptly. I can not thank both enough for their wonderful service

Date of experience : July 03, 2024

Reply from Gold Medal Travel Group

Thank you Diane for sharing this feedback. It is always wonderful to read such lovely stories about our staff. This will be shared. Warmest Wishes Gold Medal Team

Terrible Travel Agent

Most unhelpful travel company I have ever used. Would not help us change flight time with BA stating not possible. I am a BA executive club member and BA stated there was no problem changing but travel agent had to call. The simply said no after several request. Took multiple thousands when I booked the holiday and then not interested in the customer after they had their money.

Date of experience : June 27, 2024

Dear Mr Mcadam, I am sorry you weren't happy with our service on this occasion. I have checked with the Senior Management in our operations team. They have checked the history of booking and advised, whilst we could amend the ticket, as BA advised, there were no seats available in the system on the flight requested to move your booking. I am very sorry we were unable to assistance on this request. Kind regards Gold Medal

Horrific Experience - £2172 out of pocket - Do NOT use Gold Medal

- Booked with agent on 23/06 booking ref GW769DE, no confirmation recieved, agent chased on 24/06 to be told there was no booking (£4700 paid) - Agent then re-booked booking ref Gp769FP 25/06 no confirmation recieved - still no confirmation recieved from agent at 27/06 AM. At this point I requested a change to my return flight (1 day earlier) and asked if that could be factored in as still no confirmation - so assuming not booked. Recieved confirmation on 27/06 PM - 5 days after booking and paying £4700 - I was told it would cost £1500 to change as I hadn't requested in 72 hours from confirmation, yet I only recieved this after this request...this was later reduced to £500 airline fee + £100 Gold Medal fee - why am I paying a Gold Medal fee for your delay? - As it transpires Gold Medal had changed their systems hence issues - no apology, explanation etc. - On recieving confirmation 27/06 PM there was a basic pdf - no e-tickets etc. So I went direct to airline to check to ensure this was booked - which it was - however, I'd paid £1300 extra for premium economy seats, only to find out only 1/2 flights was premium economy. I challenged this also and was told there was nothing they could do - bearing in mind still no e-ticket recieved at this point. - I asked to cancel, I was told no. - I only booked this holiday with Gold Medal due to the premium economy seats (which arent premium economy for full flights) - I had originally been quoted £3200 by Love Holidays and I wish i'd gone with them/economy seats. Which would have saved me £1300 on seats & £600 on flight change fees.... - I raised complaint via agent who was told they are aware the seat class aren't showing on their itinerary doc but it shouldn't cause mistrust... I had 0 opportunity to see that, or decline it. I had to find out myself on Delta website - post paying £1300 extra!! - On the complaint response they offered to wave £100 Gold Medal fee but not £500 airline fee. - Agent called today to book the revised flight & pay £500 - but was told this is now £436pp. I'm absolutely beyond livid. DO NOT BOOK WITH GOLD MEDAL

Date of experience : June 23, 2024

Hello Kim, Thank you for sharing with us and we are sorry to hear about this experience. We have done a full investigation and have sent the response back to your travel agent, please would you refer back to them. If you need an escalation point with your travel agent, please let us know and we will help facilitate this. Kindest Regards Gold Medal Team

My previous review disappeared

My previous review disappeared. Let me try and be more pc. On booking with them and paying in full for my flight home to see my son on his birthday, I was given a reference number (LGFVBA). On phoning to try and get my tickets I couldn’t get an answer. Phoned the airline and net flights to try and resolve this but they had no record of me or the reference. I’m a few thousand in debt now and have involved both police and the fraud unit. If anyone from gold medal would like to refund me, now is the time. Matt 07931630714

Date of experience : May 01, 2024

Hello Matt, Thank you for sharing and I'm sorry to read this. We have now spoken on the phone and we will work with you to understand if this is perhaps a fraudulent booked holiday using the Netflights branding. Regards Kym

Colin Shaw is a huge asset to your…

Colin Shaw is a huge asset to your business, what fantastic service and dedication he gives to Gold Medal. Colin has given some great recommendations for my clients who have just booked to go to Australia, New Zealand, Singapore, Dubai next month. Having not been to Australia myself Colin could give me first hand recommendations and experience which helped me clinch the sale for my clients. Colin’s dedication to Gold Medal, still working after he was due to finish work just to help me get the booking confirmed was fantastic and I just thought he should be acknowledged for everything he does.

Date of experience : June 05, 2024

Hello Samantha, Thank you for your feedback and taking the time to share this. Your feedback will be passed to Colin and his team manager. It is amazing to be able o share this with him. Many thanks Gold Medal Team

Elliot was amazing

Elliot was amazing, he confirmed a quote that I had with another agent. Nothing was to much trouble and he stayed late to get everything sorted. Amazing experience thank you :)

Hello Lisa, Thank you for taking the time to add your feedback, we are so pleased to hear about your experience. This will be passed to Elliott and his team leader. Warmest regards Gold Medal Team

The most amazing booking experience

I liased with Sharon at Gold Medal to book a high value, 3 centre trip with many parts to Florida and WDW. Sharon was extremely knowledgeable, gave incredible advice and her customer service was outstanding. I will not hesitate to contact Sharon and Gold Medal for future bookings. Huge thanks to you all.

Date of experience : April 24, 2024

Hello Candice, We thank you for the time taken to post your review and we are delighted to read about your experience. This will be passed to Sharon and the wider business. Warmest Regards Gold Medal

Excellent all round!

From initial enquiry through to the actual holiday and return our whole experience was excellent. The customer service rep that helped us with initial enquiry and booking was excellent and the hotel that was recommended was perfect in every way as well as great flights giving us an all round great experience. I would definitely recommend booking with Gold Medal Travel.

Date of experience : June 11, 2024

Hello Jacqui, Thank you for taking the time to send us this review and we are delighted to read about your experience. This will be shared with our sales centre. Warmest regards Gold Medal Team

TERRIBLE COMPANY - UPDATE - CAN'T EVEN GET BACK TO ME

TERRIBLE COMPANY - DO NOT USE Purchased trip of a lifetime to New York with Gold Medal via TUI. Arrived at Sheraton hotel Times Square, room still not ready at 10pm at night, bathroom covered in mould and room dirty. Three months later we have a response from Gold Medal. Whilst Gold Medal offer their sincerest apologies they will be "no refund or compensation". Steer clear of this company if offered via TUI or other travel providers. Absolute rubbish. *** Booking Reference GP7421R *** Provided booking reference as requested then never came back to me. ABSOLUTE RUBBISH - PLEASE DO NOT USE THIS COMPANY.

Date of experience : December 27, 2023

Hello Stephen, Thank you for taking the time to share and we are sorry to read about your experience. Would you please provide us with your booking reference number for me to review your booking. Many thanks Gold Medal

Great Support from Gold Medal

Helen and I ( Not Just Travel Helen and Paul) would like to thank you and your team for a job well done, where you all stepped up to help us on our latest booking through you. It was a tricky holiday booking where we had been working on a South East Asia Dec ‘24 itinerary with a client for a few months, working with Megan Crossley initially. Along the way, Kate Kinney, Melissa Almond and Amanda Romain ( and their management teams) became involved and contributed their expertise to help us land this booking, in challenging and unexpected circumstances. So a big thank you to Gold Medal from Not Just Travel Helen and Paul.

Date of experience : April 17, 2024

Thank you Helen and Paul for taking the time to share this with us. Our teams work hard to bring your clients holidays together and it is always wonderful to read agents experiences. I shall share the details. Many thanks Gold Medal

checked into Mondrian hotel south beach… SHOCKING

checked into Mondrian hotel south beach after cruise package through a travel agent who used gold medal,on icon of the seas on the 9th march, checked out on the 10th due to the disgrace of it, gold medal have been refunded from the hotel for the 10th 11th & 12th, we have submitted proof of receipts and check out, the incompetence of this company is terrible. we still haven't been refunded. OVER £!000 PER BOOKING

Date of experience : March 09, 2024

Hello Amber, Thank you for taking the time to feed this back and we are sorry to read these comments. I have requested for this to be looked into by our Customer Relations Team and we will go back to your agent if this is still be a live customer relation issue. Thank you for passing on the booking numbers too. Kindest regards Gold Medal

Following on from my review and GMT…

Following on from my review and GMT reply our booking ref was GP74CFK . Reading other reviews it appears GMT go out of their way to not pay genuine refunds hence the reason for our frustrations in getting any assistance and refunds. I can never understand why a company dismisses their customers once paid and then when there is an issue are not prepared to help regardless of losing any good reputation they had. Must be a company policy to act this way !!!

Date of experience : March 23, 2024

Dear Mr Morgan, thank you for taking the time to post your feedback, I am very sorry you are not happy with the service provided. I have checked with our customer relations team and they confirmed that they replied to your Travel Agent last week. We have now had a response back and our team will follow this up today and contact your agent to answer the questions in the latest correspondence. Please be assured we will look into this and refer to your travel agent with our findings. Best wishes The Gold Medal Team

Charged £20 for an obvious typo correction.

Booked a holiday to Disney World from the UK and made a typo on a name. I got charged £20 to correct which I feel is ludicrous for an obvious typo. Disney said they would change for no fee and I believe Virgin Atlantic the airline concerned would too. The lady at Disney told me they use Gold Medal to deal with this airline. I haven’t a reference beginning G The Disney reference is added privately

Date of experience : April 18, 2024

Hello Chris, Thank you for sharing your feedback. Would you please share you booking reference number which would start with a G, therefore I can review these details for you. Many thanks Gold Medal

Wanted to say a huge thank you to the…

Wanted to say a huge thank you to the cruise plus team, firstly Laura and Kelly ann helped with the quote and after lots of dealings with the customer back and forth, James went out of his way on a Friday evening to get the booking secured as it was the last cabin type available!! Thank you so much guys you really are awesome!!!!! Also wanted to say a huge thank you to Hannah the South BDM as she went out of her way to help me too, you guys really are the best!!

Date of experience : February 09, 2024

Hi Claire, Thank you for taking the time to share this feedback and for such lovely words of kindness and encouragement. All passed don to the relevant people. Warmest regards Gold Medal

Saved the day!

After confirming a holiday, the customer informs me for the ATOL cert, his partner's name is... because they are now married and her passport is now in her married name! Unfortunately, he didn’t tell me this when I confirmed their names prior to confirming the booking… Urgent call with my contact at GM and luckily she was able to amend the flights and update hotel and transfer details- all with no fees🙏🏼 Thank you Kate!

Date of experience : January 22, 2024

Thank you for your feedback which we will pass back to the Customer Resolution team.

DO NOT USE THIS COMPANY!!!!!

DO NOT USE THIS COMPANY!!!!! Harassed and bullied for money by guide, extorted for money by safari agent, terrible hotel, beaches filthy, farm fishing off the beach mean no swimming. £13,000 down the drain. 30th wedding anniversary holiday ruined. Only apology was "sorry you felt like you were kidnapped", "it was a misunderstanding" Compensation refused by them when ABTA applied. Disgusting treatment of clients. Booked through Travel Consultants who used this company and have refused to get involved in any complaints.

Date of experience : September 01, 2023

Hello L. Smith, We are sorry to read this feedback and wonder if we could take the time to investigate why you have felt like this? Please could you supply your booking reference number. We look forward to hearing back. Regards Gold Medal

Kayleigh-Anne in the Gold Medal…

Kayleigh-Anne in the Gold Medal Incredible Journeys Team is always so great to work with. She has organised a few trips for my clients now and is always so speedy in replies and great at suggestions. My latest booking with her was a huge Costa Rica honeymoon and the clients said it was perfect from start to finish. Thank you so much Kayleigh-Anne and the GM IJ team!

Date of experience : January 30, 2024

Ellie, thank you for taking the time to share you feedback. We are delighted to read the compliments you have paid to Kayleigh-Anne and the IJ team. All passed on. Regards Gold Medal

Abigail at Cruise Plus

With the help of Abigail at Cruise Plus, we managed to book a very special Australia & New Zealand Cruise & Stay for a couples honeymoon. Abigail was incredibly helpful and patient - there were lots of questions! - and changing of hotels and cabins to adjust the cost and get the best holiday for what the customers were looking to spend.

Date of experience : February 03, 2024

Claire, Thank you for taking the time to share you feedback, we are delighted we could deliver on all the needs of the client and yourself. Warmest Regards Gold Medal

Outstanding all around

Outstanding all around. We have regular contacts in the sales team for all departments now: East, West, Cruise and of course Incredible Journeys. We use Gold medal as a trade supplier on a daily basis and are proud to say one of the highest booking numbers within our franchise. Highly recommend their services. 10/10

Date of experience : July 27, 2023

Thanks for so much for choosing to book with us Ash, we really do appreciate it. Lovely to hear the great relationship we have together. We can't wait to book more incredible holidays for your customers. Speak soon Ralph.

Gold Medal Travel PLC

Project overview.

In June 2019 we completed a 35 week Project, governed by a JCT Design & Build Contract 2016, to strip-out and refurbish all 65000ft² of the old British Leyland Daf Headquarters in Preston, for our client Gold Medal, part of the Emirates Group.

The local landmark and commercial property was originally built in 1965-66 and was in a tired state right down to the shell and core.

The client wanted to create their signature office, with a focus on wellness as well as being as eco-friendly as they could.

There were issues with the fabric of the building due to general erosion of the exterior and materials containing asbestos which had been used to construct the building.

We removed the asbestos and treated the erosion of the exterior, replaced the windows and doors and clad the roof and walls to restore the shell and core before giving the building a full Cat A and B fit-out for our client.

Client: Gold Medal Travel Plc.

Location: Leyland, Preston

Your construction team's communication meant that challenges wre met head on and dealt with swiftly to allow us to meet our critically set budget and timeline targets.

Our Clients

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Gold Medal Travel Group   Reviews

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Company activity See all

Write a review

Reviews 3.5.

Most relevant

MIKE AT PURE LUXURY THE BEST OF THE BEST!!!!!

What can I say, I have worked together with Mike for many years at Pure Luxury and he always goes above & beyond and is always so great at doing any of my enquiries, I trust him that what ever he delivers is the best for our clients........... THANK YOU THANK YOU

Date of experience : 19 July 2024

Excellent Service

Lindsey and Sam have both been amazing in getting the last minute Maldives booking sorted for me. It was all dealt with efficiently and promptly. I can not thank both enough for their wonderful service

Date of experience : 03 July 2024

Reply from Gold Medal Travel Group

Thank you Diane for sharing this feedback. It is always wonderful to read such lovely stories about our staff. This will be shared. Warmest Wishes Gold Medal Team

Terrible Travel Agent

Most unhelpful travel company I have ever used. Would not help us change flight time with BA stating not possible. I am a BA executive club member and BA stated there was no problem changing but travel agent had to call. The simply said no after several request. Took multiple thousands when I booked the holiday and then not interested in the customer after they had their money.

Date of experience : 27 June 2024

Dear Mr Mcadam, I am sorry you weren't happy with our service on this occasion. I have checked with the Senior Management in our operations team. They have checked the history of booking and advised, whilst we could amend the ticket, as BA advised, there were no seats available in the system on the flight requested to move your booking. I am very sorry we were unable to assistance on this request. Kind regards Gold Medal

Horrific Experience - £2172 out of pocket - Do NOT use Gold Medal

- Booked with agent on 23/06 booking ref GW769DE, no confirmation recieved, agent chased on 24/06 to be told there was no booking (£4700 paid) - Agent then re-booked booking ref Gp769FP 25/06 no confirmation recieved - still no confirmation recieved from agent at 27/06 AM. At this point I requested a change to my return flight (1 day earlier) and asked if that could be factored in as still no confirmation - so assuming not booked. Recieved confirmation on 27/06 PM - 5 days after booking and paying £4700 - I was told it would cost £1500 to change as I hadn't requested in 72 hours from confirmation, yet I only recieved this after this request...this was later reduced to £500 airline fee + £100 Gold Medal fee - why am I paying a Gold Medal fee for your delay? - As it transpires Gold Medal had changed their systems hence issues - no apology, explanation etc. - On recieving confirmation 27/06 PM there was a basic pdf - no e-tickets etc. So I went direct to airline to check to ensure this was booked - which it was - however, I'd paid £1300 extra for premium economy seats, only to find out only 1/2 flights was premium economy. I challenged this also and was told there was nothing they could do - bearing in mind still no e-ticket recieved at this point. - I asked to cancel, I was told no. - I only booked this holiday with Gold Medal due to the premium economy seats (which arent premium economy for full flights) - I had originally been quoted £3200 by Love Holidays and I wish i'd gone with them/economy seats. Which would have saved me £1300 on seats & £600 on flight change fees.... - I raised complaint via agent who was told they are aware the seat class aren't showing on their itinerary doc but it shouldn't cause mistrust... I had 0 opportunity to see that, or decline it. I had to find out myself on Delta website - post paying £1300 extra!! - On the complaint response they offered to wave £100 Gold Medal fee but not £500 airline fee. - Agent called today to book the revised flight & pay £500 - but was told this is now £436pp. I'm absolutely beyond livid. DO NOT BOOK WITH GOLD MEDAL

Date of experience : 23 June 2024

Hello Kim, Thank you for sharing with us and we are sorry to hear about this experience. We have done a full investigation and have sent the response back to your travel agent, please would you refer back to them. If you need an escalation point with your travel agent, please let us know and we will help facilitate this. Kindest Regards Gold Medal Team

My previous review disappeared

My previous review disappeared. Let me try and be more pc. On booking with them and paying in full for my flight home to see my son on his birthday, I was given a reference number (LGFVBA). On phoning to try and get my tickets I couldn’t get an answer. Phoned the airline and net flights to try and resolve this but they had no record of me or the reference. I’m a few thousand in debt now and have involved both police and the fraud unit. If anyone from gold medal would like to refund me, now is the time. Matt 07931630714

Date of experience : 01 May 2024

Hello Matt, Thank you for sharing and I'm sorry to read this. We have now spoken on the phone and we will work with you to understand if this is perhaps a fraudulent booked holiday using the Netflights branding. Regards Kym

Colin Shaw is a huge asset to your…

Colin Shaw is a huge asset to your business, what fantastic service and dedication he gives to Gold Medal. Colin has given some great recommendations for my clients who have just booked to go to Australia, New Zealand, Singapore, Dubai next month. Having not been to Australia myself Colin could give me first hand recommendations and experience which helped me clinch the sale for my clients. Colin’s dedication to Gold Medal, still working after he was due to finish work just to help me get the booking confirmed was fantastic and I just thought he should be acknowledged for everything he does.

Date of experience : 05 June 2024

Hello Samantha, Thank you for your feedback and taking the time to share this. Your feedback will be passed to Colin and his team manager. It is amazing to be able o share this with him. Many thanks Gold Medal Team

Elliot was amazing

Elliot was amazing, he confirmed a quote that I had with another agent. Nothing was to much trouble and he stayed late to get everything sorted. Amazing experience thank you :)

Hello Lisa, Thank you for taking the time to add your feedback, we are so pleased to hear about your experience. This will be passed to Elliott and his team leader. Warmest regards Gold Medal Team

The most amazing booking experience

I liased with Sharon at Gold Medal to book a high value, 3 centre trip with many parts to Florida and WDW. Sharon was extremely knowledgeable, gave incredible advice and her customer service was outstanding. I will not hesitate to contact Sharon and Gold Medal for future bookings. Huge thanks to you all.

Date of experience : 24 April 2024

Hello Candice, We thank you for the time taken to post your review and we are delighted to read about your experience. This will be passed to Sharon and the wider business. Warmest Regards Gold Medal

Excellent all round!

From initial enquiry through to the actual holiday and return our whole experience was excellent. The customer service rep that helped us with initial enquiry and booking was excellent and the hotel that was recommended was perfect in every way as well as great flights giving us an all round great experience. I would definitely recommend booking with Gold Medal Travel.

Date of experience : 11 June 2024

Hello Jacqui, Thank you for taking the time to send us this review and we are delighted to read about your experience. This will be shared with our sales centre. Warmest regards Gold Medal Team

TERRIBLE COMPANY - UPDATE - CAN'T EVEN GET BACK TO ME

TERRIBLE COMPANY - DO NOT USE Purchased trip of a lifetime to New York with Gold Medal via TUI. Arrived at Sheraton hotel Times Square, room still not ready at 10pm at night, bathroom covered in mould and room dirty. Three months later we have a response from Gold Medal. Whilst Gold Medal offer their sincerest apologies they will be "no refund or compensation". Steer clear of this company if offered via TUI or other travel providers. Absolute rubbish. *** Booking Reference GP7421R *** Provided booking reference as requested then never came back to me. ABSOLUTE RUBBISH - PLEASE DO NOT USE THIS COMPANY.

Date of experience : 27 December 2023

Hello Stephen, Thank you for taking the time to share and we are sorry to read about your experience. Would you please provide us with your booking reference number for me to review your booking. Many thanks Gold Medal

Great Support from Gold Medal

Helen and I ( Not Just Travel Helen and Paul) would like to thank you and your team for a job well done, where you all stepped up to help us on our latest booking through you. It was a tricky holiday booking where we had been working on a South East Asia Dec ‘24 itinerary with a client for a few months, working with Megan Crossley initially. Along the way, Kate Kinney, Melissa Almond and Amanda Romain ( and their management teams) became involved and contributed their expertise to help us land this booking, in challenging and unexpected circumstances. So a big thank you to Gold Medal from Not Just Travel Helen and Paul.

Date of experience : 17 April 2024

Thank you Helen and Paul for taking the time to share this with us. Our teams work hard to bring your clients holidays together and it is always wonderful to read agents experiences. I shall share the details. Many thanks Gold Medal

checked into Mondrian hotel south beach… SHOCKING

checked into Mondrian hotel south beach after cruise package through a travel agent who used gold medal,on icon of the seas on the 9th march, checked out on the 10th due to the disgrace of it, gold medal have been refunded from the hotel for the 10th 11th & 12th, we have submitted proof of receipts and check out, the incompetence of this company is terrible. we still haven't been refunded. OVER £!000 PER BOOKING

Date of experience : 09 March 2024

Hello Amber, Thank you for taking the time to feed this back and we are sorry to read these comments. I have requested for this to be looked into by our Customer Relations Team and we will go back to your agent if this is still be a live customer relation issue. Thank you for passing on the booking numbers too. Kindest regards Gold Medal

Following on from my review and GMT…

Following on from my review and GMT reply our booking ref was GP74CFK . Reading other reviews it appears GMT go out of their way to not pay genuine refunds hence the reason for our frustrations in getting any assistance and refunds. I can never understand why a company dismisses their customers once paid and then when there is an issue are not prepared to help regardless of losing any good reputation they had. Must be a company policy to act this way !!!

Date of experience : 23 March 2024

Dear Mr Morgan, thank you for taking the time to post your feedback, I am very sorry you are not happy with the service provided. I have checked with our customer relations team and they confirmed that they replied to your Travel Agent last week. We have now had a response back and our team will follow this up today and contact your agent to answer the questions in the latest correspondence. Please be assured we will look into this and refer to your travel agent with our findings. Best wishes The Gold Medal Team

Charged £20 for an obvious typo correction.

Booked a holiday to Disney World from the UK and made a typo on a name. I got charged £20 to correct which I feel is ludicrous for an obvious typo. Disney said they would change for no fee and I believe Virgin Atlantic the airline concerned would too. The lady at Disney told me they use Gold Medal to deal with this airline. I haven’t a reference beginning G The Disney reference is added privately

Date of experience : 18 April 2024

Hello Chris, Thank you for sharing your feedback. Would you please share you booking reference number which would start with a G, therefore I can review these details for you. Many thanks Gold Medal

Wanted to say a huge thank you to the…

Wanted to say a huge thank you to the cruise plus team, firstly Laura and Kelly ann helped with the quote and after lots of dealings with the customer back and forth, James went out of his way on a Friday evening to get the booking secured as it was the last cabin type available!! Thank you so much guys you really are awesome!!!!! Also wanted to say a huge thank you to Hannah the South BDM as she went out of her way to help me too, you guys really are the best!!

Date of experience : 09 February 2024

Hi Claire, Thank you for taking the time to share this feedback and for such lovely words of kindness and encouragement. All passed don to the relevant people. Warmest regards Gold Medal

Saved the day!

After confirming a holiday, the customer informs me for the ATOL cert, his partner's name is... because they are now married and her passport is now in her married name! Unfortunately, he didn’t tell me this when I confirmed their names prior to confirming the booking… Urgent call with my contact at GM and luckily she was able to amend the flights and update hotel and transfer details- all with no fees🙏🏼 Thank you Kate!

Date of experience : 22 January 2024

Thank you for your feedback which we will pass back to the Customer Resolution team.

DO NOT USE THIS COMPANY!!!!!

DO NOT USE THIS COMPANY!!!!! Harassed and bullied for money by guide, extorted for money by safari agent, terrible hotel, beaches filthy, farm fishing off the beach mean no swimming. £13,000 down the drain. 30th wedding anniversary holiday ruined. Only apology was "sorry you felt like you were kidnapped", "it was a misunderstanding" Compensation refused by them when ABTA applied. Disgusting treatment of clients. Booked through Travel Consultants who used this company and have refused to get involved in any complaints.

Date of experience : 01 September 2023

Hello L. Smith, We are sorry to read this feedback and wonder if we could take the time to investigate why you have felt like this? Please could you supply your booking reference number. We look forward to hearing back. Regards Gold Medal

Kayleigh-Anne in the Gold Medal…

Kayleigh-Anne in the Gold Medal Incredible Journeys Team is always so great to work with. She has organised a few trips for my clients now and is always so speedy in replies and great at suggestions. My latest booking with her was a huge Costa Rica honeymoon and the clients said it was perfect from start to finish. Thank you so much Kayleigh-Anne and the GM IJ team!

Date of experience : 30 January 2024

Ellie, thank you for taking the time to share you feedback. We are delighted to read the compliments you have paid to Kayleigh-Anne and the IJ team. All passed on. Regards Gold Medal

Abigail at Cruise Plus

With the help of Abigail at Cruise Plus, we managed to book a very special Australia & New Zealand Cruise & Stay for a couples honeymoon. Abigail was incredibly helpful and patient - there were lots of questions! - and changing of hotels and cabins to adjust the cost and get the best holiday for what the customers were looking to spend.

Date of experience : 03 February 2024

Claire, Thank you for taking the time to share you feedback, we are delighted we could deliver on all the needs of the client and yourself. Warmest Regards Gold Medal

Outstanding all around

Outstanding all around. We have regular contacts in the sales team for all departments now: East, West, Cruise and of course Incredible Journeys. We use Gold medal as a trade supplier on a daily basis and are proud to say one of the highest booking numbers within our franchise. Highly recommend their services. 10/10

Date of experience : 27 July 2023

Thanks for so much for choosing to book with us Ash, we really do appreciate it. Lovely to hear the great relationship we have together. We can't wait to book more incredible holidays for your customers. Speak soon Ralph.