hays travel durham facebook

Branch details

0.8 miles from your location

Contact Details

Unit 5, 1-4 North Road, Durham City, DH1 4SH

Opening Times

At our Durham Branch

Specialists in:.

• Multi-destination holidays

Contact Durham

Your details.

Suggested companies

Loveholidays, trailfinders.

Hays Travel - Durham   Reviews

In the Travel Agency category

Visit this website

Company activity See all

Write a review

1-4 North Road, DH1 4SH Durham, GB

Reviews 4.9

Most relevant

Excellent service

I am travelling alone after my husband's passing to visit his family in new Zealand. Sophie was so helpful and understanding. She looked at all the options available to me I wasn't under any pressure to make a decision, she tried her utmost to get the best flight available for me. I would like to thank her so much , please pass this on to her. Many thanks

Date of experience : February 01, 2024

Reply from Hays Travel - Durham

Hi Tilly. It was my absolute pleasure to meet you the other day. I truly appreciate these kind words. You should be so proud of yourself! I look forward to hearing from you soon and to hear about your trip. I'm positive it will be just what you need. Kindest Regards Sophie : )

Great friendly service and helped us…

Great friendly service and helped us book a great holiday in the Dominican for our 20th Anniversary 👍🏻

Date of experience : April 02, 2024

Thank you for taking the time to leave such a kind review, i hope you have a wonderful time and can't wait to see some pictures and hear all about this. Thanks Bethany :-)

Excellent experience

We were seen straight away by Cara who was so pleasant, helpful and efficient. We have always had great satisfaction when dealing with Hays Travel and would recommend them highly.

Date of experience : February 08, 2024

Thank you very much for your comments, Pleased we got your sorted. Thanks Cara :-)

On entering the shop we were greeted by…

On entering the shop we were greeted by friendly smiles. All assistants were busy but a member of staff took our detsils. Within minutes we were being attended to. Cara went through all sources of information including discounts. We booked a holiday. The only glitch, when we came to pay the computers went down This was soon sorted. Many thanks.

Date of experience : January 07, 2024

Thankyou for your kind words and lovely review. We hope you have an amazing holiday in Lanzarote and hope we see you again soon. Be sure to let us know how it goes, happy holidays! Thankyou Cara

Such short notice with my request felt…

Such short notice with my request felt that the staff/girls did a fantastic job.

Date of experience : April 04, 2024

Thank you very much for your feed back and booking with me. Thanks Charlotte

Excellent service from Ashleigh,she helped us so much and even gave suggestions for day trips from the resort. Had telephone conversation later on in the day and went ahead and booked our holiday to Sorrento.

Date of experience : February 18, 2024

Thank you for taking the time to leave feedback. I really appreciate your kind words and hope you have the best holiday. thanks Ashleigh :)

Efficient friendly knowledgeable staff

Efficient, very helpful staff. From the moment we entered the store we were treated with respect and the staff listened carefully to our requests and found a suitable holiday which catered for all our needs.

Date of experience : February 20, 2024

Awww thank you so much for your kind feedback, we all hope you have a wonderful trip and we can't wait to hear all about it and get your next one ready for you. Thanks Georgia :-)

Very efficient

I called in this November to book a package holiday for next May. I did know exactly what I wanted but Cara was very efficient and when I left thirty minutes later I had everything booked from upgraded room, car parking and fast track. I have just returned from another holiday booked through the same agents which involved various connections and overnight stays prior to flights and that also went very well.

Date of experience : November 22, 2023

thank you for the taking the time to leave such lovely feedback. It was a pleasure booking your holiday. Look forward to seeing you again soon. thanks Cara

Your customer service was totally on…

Your customer service was totally on point thank you

Date of experience : April 13, 2024

Thank you for taking the time to leave a nice review, we hope you have a lovely holiday. Thanks Sarah :-)

Ashleigh is very knowledgeable and made…

Ashleigh is very knowledgeable and made me feel very comfortable dealing with our holiday booking. She is pleasant and listened to my wants. She uses her knowledge to explain each option we discussed.

Date of experience : January 25, 2024

Thank you for your lovely comments, I really hope you enjoy your holiday you really deserve it! Thanks Ashleigh :-)

For a first time Ski booking Sophie did…

For a first time Ski booking Sophie did really well and was very diligent and friendly with it.

Date of experience : March 30, 2024

Thank you for taking the time to leave such a kind review, we hope you enjoy your trip and can't wait to hear all about it. Thanks Sophie :-)

We were made to feel part of the…

We were made to feel part of the process, with Cara listening and paying attention to our requirements. She provided good insight into the area we were booking and helped us choose, hopefully, the correct hotel.

Date of experience : January 14, 2024

Thank you for taking the time to leave such a lovely review, we hope you have a lovely time on your holiday and can't wait to hear all about it when you get back. Thanks Cara :-)

Cara who works in Durham is the best…

Cara who works in Durham is the best very helpful, friendly and nothing is a bother when she is helping you look for the right holiday away

Date of experience : March 05, 2024

Thank you for taking the time to leave such a nice review, I hope you have a wonderful time in London, can't wait to hear all about it when you get back. Thanks Cara :-)

Super efficient staff

Super efficient staff, support to choose the correct holiday.

Date of experience : April 22, 2024

Thank you for taking your time to leave feedback. I am glad we got your correct holiday booked and hope you have a great holiday in Funchal. Thanks Louise :)

Brilliant service once again from Hays Travel Durham …

Once again brilliant service from the Hays Travel .We have booked here for years and wouldn't go anywhere else now .(North Road Durham branch ) This time I was served by Elliott , who was super friendly but also very professional. We always leave the branch feeling 100% confident our booking is in great hands ..Thanks Elliott !!

Date of experience : October 17, 2023

Thank you for taking time to leave feedback. So happy we managed to get you booked. Thanks Elliott :)

Always book through Durham office

Always book through Durham office. Staff are brilliant especially Ashleigh who goes above and beyond to find us the right holiday

Date of experience : February 14, 2024

Thank you for your lovely comments and booking with me again, Hope you looking forward to it. Thanks Ashleigh x

Hays travel are a very reliable company especially Ashleigh at the Durham branch

Hays travel are a very reliable company especially Ashleigh at the Durham branch been going to her for many years followed her to the different locations.I would recommend Hays to anyone been using them many years wouldn't go anywhere else.

Date of experience : February 10, 2024

thank you for your kind words! That's really kind of you and I am really grateful for your repeat custom. I hope you have a lovely time in Lanzarote :) thanks Ashleigh

Have used Hays travel many times

Have used Hays travel many times, always very helpful & ready to sort any problems out, staff are well trained to deal with all eventualities 3

Thank you so much for taking the time to leave this lovely review, we really appreciate it. We hope you have a fantastic time! kindest Regards Sophie

Ashleigh answered all my questions as…

Ashleigh answered all my questions as she was very knowledgable and was very patient and helpful with us old timers. She is a credit to herself and the Company.

Date of experience : March 07, 2024

Thank you very much for your lovely feedback, Any questions on the ship or cruise let me know. Thanks Ashleigh :-)

We have not been on a cruise before and…

We have not been on a cruise before and all the girls were very helpful advised us on what deck would be best for us made me feel very comfortable

Date of experience : February 15, 2024

Thanks for leaving such lovely comments. We are so glad you felt comfortable in the branch. You really are going to love this cruise. Be sure to pop in and see us before you go and we can let you know all about our cruises and give you all the inside knowledge :) thanks Bethany

• Destinations
• All Inclusive
• City Breaks
• Summer 2024
• Pay Monthly Holidays
• Winter Holidays
• Faraway Escapes
• Holiday money
• Travel Money Card
• Travel Insurance
• Cruise Holidays
• Faraway Holidays
• Costa Del Sol
• Costa Dorada
• Gran Canaria
• Fuerteventura
• Praia Da Rocha

News & latest offers

Stanley Branch

Welcome to Hays Travel Stanley!

I'm Nicola - Branch Manager. I started working for Hays Travel in 2014 as Assistant Manager in our Gateshead branch. Since then, I have been promoted to Manager at our Consett and Birtley branches, before moving to Stanley in September 2017. Florida is my favourite destination; I have visited five times and I still love it!

Laura started working with Hays Travel 16 years ago as an apprentice and has worked previously in the Durham branch and has now worked her way up to assistant manager. 

Lyndsey started working with Hays Travel as an apprentice 10 years ago. Her hard work and experience has seen her progress to her current position as Senior Travel Consultant. Her favourite holiday destination is Turkey. 

Rachel has worked with us for an impressive 31 years and has a wealth of knowledge and experience on destinations worldwide.

Kelly has been a part of the team for  23 years and her favourite holiday destinations are the Balearic Islands and Greece.

Julie is our Foreign Exchange Consultant and has worked for the company for over 30 years and can help you with all your holiday money needs. 

Caryce is our second year apprentice and has settled in well with the team really well. Her favourite holiday destination is Australia.

Jazmin is our new first year apprentice and has made a great addition to the team.  Mexico is Jazmin's favourite destination.

We all love holidays and are all experts when it comes to travel. Between us we have over 130 years experience, so look no further than us for your holiday search. Our collective product knowledge means we can arrange travel all over the world - from the UK to cruise, to faraway shores. European beach breaks are a favourite with our customers. We are well-established local travel agents and we are proud of our first-class customer service and our impartial advice - we think that is why our customers come back time and time again. Follow our Hays Travel Stanley Facebook page.

"As part of our local community partnership we have held 2 bonkers bingo charity nights in aid of Henry Dancer Days.

A grand total of £1500 was raised on the first night back in March 2019 which was kindly match funded by the Hays travel foundation. 

Our second bingo night in September 2019 raised over £1100, which we are hoping will be matched by the foundation also. So fingers crossed!

The prizes raffled off on the night were kindly donated from local businesses, tour operators and Hays Travel Stanley.

With all members of the branch getting behind the sale of the tickets and participating in games and activities on the night we believe that team work is the key to our fundraising success."

Branch Manager: Nicola Lane

Opened: 1988

ABTA: 35372

01207 236000

[email protected]

12 Front Street, Stanley, County Durham DH9 0HX

View our branch facebook page

• Monday 09.15 - 17.30
• Tuesday 09.30 - 17.30
• Wednesday 09.15 - 17.30
• Thursday 09.15 - 17.30
• Friday 09.15 - 17.30
• Saturday 09.15 - 17.00
• Sunday Closed

• Sort by Relevance Distance
• Foreign Exchange 1

All jobs near Durham

• Posted 17 days ago

Competitive salary with unlimited bonus potential  In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, incre...

• Posted about 1 month ago

Competitive salary with unlimited bonus potential.     We are looking for experienced Travel Consultants to join our successful teams in our branches.  You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holida...

• Newton Aycliffe
• Posted about 2 months ago

We are looking for experienced Travel Consultants to join our successful teams in our branches.  You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.  Working as part of a team you will drive business ...

• Posted 3 months ago

Competitive salary with unlimited bonus potential    We are looking for experienced Assistant Managers to join our successful teams in our branches. Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company’s high standards ...

• Posted 5 months ago

Competitive salary with unlimited bonus potential.   We are looking for experienced Travel Consultants to join our successful teams in our branches. You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays....

Get new jobs for this search by email

By submitting your details you agree to our T&Cs