johns hopkins travel insurance

Travel Resources

As graduate students and postdoctoral fellows prepare to go overseas for research or to attend a conference, it is helpful to consider a few administrative, health, and safety issues before leaving the country.

Most Important Step Before Travel

The first and most important step before leaving the United States is to visit the Johns Hopkins Travel and Expense  website. Here, JHU affiliates can:

• Learn how to book their travel and receive discounts towards flights, hotels, car rentals, etc.
• Find information about Travel Health Insurance and Emergency Medical Assistance while abroad
• Learn about travel advisories and updates from the US State Dept.
• Find country-specific resources and information
• Find links regarding visa requirements
• Learn what travel expenses can be covered by JHU/sponsored funds

International Students and Postdoctoral Fellows should always remember to check with OIS about plans before making any travel arrangements. OIS will be able to advise on any special visa requirements or conditions.

Checklist for Traveling Abroad

It is recommended that graduate students and postdocs take the following common sense precautions seriously. Each country is unique and has special issues that should be attended to. Advisors, and others who have traveled regularly to the country travelers are visiting, can help plan for the trip accordingly. This list of recommendations is cursory and may not cover all events that may occur while abroad. It is best to plan ahead, to be careful, to follow the advice of colleagues, and to safeguard one’s health and safety.

Prior to Travel

• Handling an Emergency While Abroad

Recommended Travel Documentation

• University Approvals

Host Country Approvals

Contacting the traveler while abroad, return procedures.

IT, Technology, and Sensitive Data Considerations When Leaving the US

It is strongly recommended that whenever you leave the US that you first consult with your IT support team on what hardware and/or software travel issues you should consider. For example, bring the least amount of technology and sensitive data you need, make sure you are not using unknown/risky/unsecured/community networks (download and use the ‘Always On VPN’), be mindful of what data you are carrying in your devices, backup your systems before leaving the US, etc. WSE affiliates can send an email to [email protected].

The Johns Hopkins International Travel Registry is retired. To ensure your reservations are captured for duty of care, provided by HX Global, please book your travel reservations via Concur Travel, the travel management company, or Concur TripLink. For more information, visit the JHU Travel and Expense Website.

Other important steps before going abroad:

• State Department Travel Registry
• Read Helpful Tips Before and While Traveling Abroad

Note: When traveling to multiple countries, graduate students or postdoctoral fellows may need to secure visas for each country.

Handling an Emergency Evacuation While Abroad

Graduate students and postdoctoral fellows need to be aware of the steps below:

• U.S. citizens, register with the host country’s United States Embassy.
• Carry information about HX Globa l with you at all times.
• After calling Helix (HX Global) graduate students and postdoctoral fellows should contact their advisors and the Office of Graduate and Postdoctoral Affairs: KSAS (Renee Eastwood) , WSE (Christine Kavanagh )

Graduate students and postdocs should be sure that their travel documents are current and appropriate. Visas and reentry documents, if necessary, should be obtained well in advance of travel. Graduate students and postdocs can find out if a visa is required for the country they will be visiting by calling the embassy of that country (most are in Washington), or by checking the websites of most embassies. If there is a problem with obtaining a visa travelers will often fare better by going to the embassy directly. This is especially true if the graduate student or postdoc holds a non-U.S. passport.

It is also important to remember that a visa may be required for transit through some countries. In addition, a tourist visa is often all that is needed, but a business visa may provide extra time in-country and may help avoid additional fees if multiple visits are required. Advisors or principal investigators can help obtain a letter to submit with the visa application if that is required. Graduate students and postdocs should also be sure that their passport will be valid for the full time that they will be away – requirements for validity can be found on the State Department’s website . Most countries require that a passport be valid for 6 months from the date of departure.

Finally, all travelers should make certain that they have return airline tickets well in advance of their trip. Traveling with a one-way ticket may restrict the visitor from entering the country upon arrival, and he/she may have difficulty securing airline tickets while away.

Please note: All international graduate students and postdoctoral fellows are required to check in with OIS well in advance of departure. There may be additional documentation required for departure from and reentry into the United States.

University Approvals for Work with Human Subjects

Graduate students and postdocs need to ensure that they have the requisite approvals from the University to initiate overseas research that involves human subjects. These include the approval of advisers, and/or approval from the Homewood  IRB for collecting data for research projects that involve human participants.

It is recommended that graduate students and postdoctoral fellows check on any needed approvals from the host country to travel and conduct research. Some host country governments have agencies that must approve all foreign research projects. To check on this travelers should consult with their advisor or principal investigator, as well as with their host country’s collaborators. These approvals often take considerable time, thus it is best to plan ahead. Graduate students and postdoctoral fellows should also be sure that the host country’s collaborating agency has granted its approval. It is most effective to obtain this approval in writing. Travelers need to make certain that they know the scope of their work in-country, their travel dates, where they will stay while there, and whom they can contact if a problem develops.

Graduate students and postdoctoral fellows should consider checking on their overseas health insurance coverage. If the traveler is a member of the Homewood student health insurance plan provided through Wellfleet (Cigna), the plan provides health insurance and other health related services when traveling outside of the U.S. The Wellfleet (Cigna) plan will provide evacuation assistance when there is a medical condition. Details regarding coverage and reimbursement procedures for expenses, as well as contact information while traveling is available on the Wellfleet (Cigna) Travel site and additional Travel Guard information can be viewed on the plan brochure.

It is important that all travelers leave their contact information with their families and department before leaving the country. Additionally, it can be helpful to leave a copy of your visa/passport with a trusted contact in case it is needed. If a graduate student or postdoctoral fellow needs to be contacted while away it is important the University knows how to reach that person.

Upon returning to the United States and to the Homewood Campus, all graduate students and postdoctoral fellows are asked to inform their department, OIS (as appropriate), and his/her adviser of their safe return.

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Student Health Insurance

Effective  7/1/2023  all eligible JHU students and learners (including SOM, SON, BSPH, PostDocs, and HouseStaff) will be joining Wellfleet and Delta Dental. Rates for the 2023-2024 plan year will be available later this year. Additional information regarding this change will be communicated. Please visit the AHP website at jhu.mycare26.com , call 855-423-1678, or email  [email protected]  /  [email protected]  with any questions.

East Baltimore Student Health and Well-Being Health Fee

In addition to meeting insurance coverage requirements, all full-time on-campus Bloomberg School students are billed a per-term health fee for access to Student Health and Well-Being (SHWB) resources and on-campus health services.

All full-time on-campus students are billed a $850.00 SHWB Health Fee for access to our on-campus health services.  The SHWB Health Fee is not insurance and students are billed the fee on a per-term basis ($212.50 per term) until the $850.00 is paid in full (after 4 terms).  Students who obtain insurance outside of JHU and who pay the SHWB Health Fee are eligible for SHWB services.

Please note that if you are not a full-time student in a degree-seeking program and wish to receive or continue services, you must submit a SEAM  case to request to opt in. You will be required to opt in for two consecutive academic terms. Your student account will be charged $212.50 for each term. 

The SHWB fee grants students eligibility for Primary Care  and Mental Health Services  as well as a range of other well-being resources. Specific information pertaining to JHU Student Health and Well-Being and Benefits  is available on their websites.

Alumni Journeys Program

What are Alumni Journeys?

Johns Hopkins Alumni Journeys offers you exceptional destinations, enlightened faculty experts and local guides, and like-minded traveling companions in an array of tours from deluxe and traditional to the exotic and adventurous. If you cherish discovery, education and lively discussion, join us!  

Want to make a reservation? See the contact information in the right hand column. 

For more details, contact the travel companies, whose contact information is below. All dates and destinations subject to change (Fine print). Check back for new additions!

For additional information or to make a reservation, contact the travel agency that oversees each individual journey. For Johns Hopkins-related questions, contact  Marguerite Jones  at 800-548-5481.

AHI International jhu.ahitravel.com 800-323-7373

Arrangements Abroad arrangementsabroad.com [email protected] 800-221-1944 212-514-8921

Gohagan & Company gohagantravel.com [email protected] 800-922-3088 302-609-1140

Orbridge orbridge.com [email protected] 866-639-0079  

Going on a trip through the Alumni Journeys Program? Be sure to fill out the necessary forms.

Biographical Information form

Been on a trip lately? Tell us about it. Participant Survey [ pdf ] [ online form ]

Learn more about the  distinguished faculty  representing a variety of disciplines who will accompany many of the tours.

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It's normal to feel tired on travel days: Why it happens, what you can do about it

• Travel can wear us out for a number of reasons, including stress, jet lag and changes in routine.
• Bathroom habits can also be affected by travel.
• There are things you can do to help make travel less tiring, including adjusting your light exposure and activity schedule before you travel.

Travel days are exhausting. Whether you’re crossing multiple time zones in a plane or just driving a few hours to visit a relative, chances are you’ll be sleepy when you get to your destination.

As someone who is ready to take a nap whenever the opportunity presents itself, I always assumed my travel fatigue was personality-related. It turns out, however, that it happens to just about everyone.

But why? What is it about going from place to place that wears us all down so much? And what can people do to make their trips easier? 

I spoke to Dr. Charlene Gamaldo at the Johns Hopkins Center for Sleep and Wellness and a professor of neurology and vice provost at Johns Hopkins University. She said every body (and every brain) is different, but there are a few universal techniques to make travel easier on yourself.

Why travel wears us out

I travel a lot, but no matter how often I do it, I find myself drowsy when I first get to where I’m going. Gamaldo told me that’s totally normal.

“From a circadian rhythm standpoint, depending on what direction you’re traveling and how many time zones you’re traveling across, that can certainly contribute to you feeling tired,” she said. 

Traveling also takes people out of their usual routine. Stress can wear us all out, too. 

“There are things that are unrelated to sleep that add to it in terms of the angst about getting your flight, making sure flights aren’t canceled,” Gamaldo said.

It makes sense. I always feel hyper-aware when I’m in an airport, making sure I’m going to the right gate, dodging slow walkers in the terminal and seeking out my traditional water bottle and pretzel purchase at Hudson News before I board. By the time I get on the plane or on the ground at my destination, I’m ready for a rest. 

Last week's Cruising Altitude: Do you love airport lounges? Airlines are stepping it up for you.

Toilet talk

I’ve certainly noticed this myself, and a few of my closest friends have confirmed that our bathroom habits often get thrown off when we travel.

I wasn’t planning to ask about this because I didn’t think it was relevant, but Gamaldo, unprompted, told me that bathroom behavior is also part of the travel fatigue story.

“A big form that folks don’t always appreciate or in retrospect they never made the connection is that GI disruption is probably the most common symptom with jet lag, not even fatigue or a sleep-related issue,” she said. “It’s usually your gut trying to get into this new circadian rhythm.”  

Gamaldo said settling your stomach can help your body adjust more quickly overall and help you feel less tired throughout your journey.

“One of the things that can help with your gut is remaining hydrated,” she said. “It’s really important you get hydrated for fatigue as well to help with your gut mobility.” 

How to adjust

Whether your fatigue is caused by stress in the airport, an upset stomach or plain old jet lag, there are things you can do to help make travel less tiring.

First, she said, “it’s really important to reflect back to experiences you’ve had in the past to understand how aggressive you need to be in preparing for jet lag. If your body does have a proclivity to suffering from jet lag, you want to prepare a day for every hour of time change.”

It can also be helpful to get yourself into a routine when you travel. If you have a regular rhythm when it comes to packing, heading to the airport and getting to your gate, it can make the whole experience less stressful and therefore less tiring.

When it comes to regular jet lag, the best techniques for preparing your body clock are adjusting your light exposure and activity schedule before you travel, Gamaldo said. That can help you be better adjusted throughout your trip, too.

“If you are going to be going two time zones back, you want to try to have your light exposure in the morning two hours earlier and then to turn off the light exposure two hours earlier as well,” she said. “That’s actually the most powerful way to do it along with activity.” 

Gamaldo said it also helps to think about what your schedule will be when you arrive to prepare during the trip itself.

“On the plane, if you’re going to be arriving in the morning at your destination, as much as you can, you want to rest or sleep on the plane,” Gamaldo said. “If you’re going to be arriving and it’s close to dinnertime you actually, probably, want to refrain from eating on the plane if you can and having dinner there and transitioning into sleep.”

Gamaldo said it’s important to be diligent about giving your body time to adjust, even on short trips, especially if past experience tells you you’re prone to travel fatigue.

“Typically, if people have a short trip, they’re more inclined to do a quicker turnaround,” she said. “That’s a lot to ask your body to do.”

Ultimately, she said, there are no real shortcuts to adjusting. Time, intention and patience are your best tools for combating sleepiness when you travel.

“Things like melatonin can be helpful, but the good-old-fashioned using light and activity is the most effective way to re-anchor your circadian clock.”

Zach Wichter is a travel reporter for USA TODAY based in New York. You can reach him at [email protected].

The Key Points at the top of this article were created with the assistance of Artificial Intelligence (AI) and reviewed by a journalist before publication. No other parts of the article were generated using AI. Learn more .

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Free travel assistance when you need it

Lost luggage a medical emergency when the unexpected happens far from home, it's important to know whom to call for help.

Credit: GETTY IMAGES

By HR NewsWire

Even the best-planned vacations can be full of surprises. Whether you're taking a road trip or visiting another continent, when the unexpected happens far from home, it's important to know whom to call for assistance.

If you are an active faculty, staff, or LIUNA bargaining unit employee covered under the university's group life insurance program through Securian Financial, you have a travel assistance benefit available that offers help when you are 50 miles or more away from home on personal travel.

There is no fee, and services are available to your spouse and insurance-eligible children, even if they're not covered under the insurance program.

Access is only a call or click away. Resources and services are provided by Redpoint 24/7/365 for pre-trip planning and emergency services including:

• Medical professional locator services
• Assistance replacing lost or stolen luggage
• Identity theft support if your wallet or purse is lost or stolen
• Medical or security evacuation
• Medically necessary repatriation
• Repatriation of mortal remains

For service terms and conditions, and for pre-trip information, visit lifebenefits.com/travel or call 855-516-5433 in the U.S. and Canada. From other locations, call collect to 1-415-484-4677.

Need assistance when traveling on university business? Visit the Johns Hopkins University and Medicine travel website , click Traveler Tools on the left, and then go to Healix Global Information.

Posted in Benefits+Perks

Tagged hr newswire

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Do I need travel insurance for my summer vacation? It's complicated.

• Travel insurance can be complicated, but it's worth it if you have travel expenses that insurance would cover.
• You might not need travel insurance if you're taking a driving vacation and staying in a place where lodging is free.
• If you're leaving the country, you'll likely need travel insurance.

Get more news like this delivered to your inbox by signing up for our Travel newsletter here .

If you're planning to travel somewhere this summer, you're probably thinking of buying travel insurance.

Kingsley Hopkins is. He's headed to Portugal and Iceland with his girlfriend, and he wants to make sure he's covered for things like medical emergencies or trip disruptions, "or if a volcano erupts," he said.

Check out   Elliott Confidential , the newsletter the travel industry doesn't want you to read. Each issue is filled with breaking news, deep insights, and exclusive strategies for becoming a better traveler. But don't tell anyone!

But getting the right travel insurance can be complicated. There's no one-size-fits-all policy, and Hopkins, an assistant editor at a book publishing company in New York, has been spending a lot of time thinking about how to protect his summer vacation.

Chances are, so have you.

Why finding the right travel insurance is so hard

Most surveys suggest this will be a record summer for travel. How much of a record? Demand is so high that some airlines are afraid they will run out of planes. Now that's busy.

At the same time, danger and uncertainty are lurking everywhere – wars in Europe and the Middle East, the usual slate of natural disasters like hurricanes and maybe a volcano or two. It's no wonder people are giving some serious thought to insurance. 

Older travelers are particularly worried. And they should be, said PK Rao, CEO of INF Visitor Care . Claims by travelers over age 50 spike during the summer months.

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Try this pro trick for an affordable and stress-free summer vacation

"According to our claim data, medical emergencies tend to uptick during the summer, especially for those going on trips that involve outdoor activities," he said.

But there are so many choices out there, including credit card coverage, medical evacuation membership programs and stand-alone travel insurance. What should you get?

You need peace of mind 

But don't just reflexively start shopping for a travel insurance policy this summer. Instead, look for peace of mind – knowing that if something goes wrong, you'll be taken care of.

"Knowing you're protected from unforeseen travel mishaps – like delays, lost baggage and even medical emergencies – can make the trip that much more enjoyable,” said Daniel Durazo, a spokesman for Allianz Partners USA .

As it turns out, there are several ways to get the peace of mind you need. And there are times when you can safely skip travel insurance.

This is when you don't need insurance

Here's when you can skip travel insurance, according to experts:

◾ If you already have coverage. "You may already have travel coverage through your benefits at work, your credit card, or through group benefits with an organization," said Jiten Puri, CEO of PolicyAdvisor.com. If you do, there's no need to buy more coverage. You're all set.

◾ If you're not traveling far. If you're taking a driving vacation and staying in a place where lodging is free, like a relative's sofa, then there's not much to insure. "If you already have health insurance, it may cover you for a domestic trip, so you don't need to think about health insurance coverage," said Joe Cronin, CEO of International Citizens Insurance .

◾ If your trip isn't insurable. Traditional travel insurance covers conventional trips with prepaid, nonrefundable components like airline tickets and hotel stays. You might find that you either already have coverage through your medical insurance, or the trip is essentially uninsurable.

So think twice before saying "yes" to optional travel insurance that your online travel agency may offer you when you're booking a trip. You might not need it.

Here's when you need travel insurance

But most travelers should consider some kind of travel insurance coverage this summer. Here's when you need the extra coverage:

◾ If you have travel expenses that insurance would cover. "If you have many prepaid, nonrefundable expenses, it's best to take out travel insurance," said Lauren Gumport, a spokeswoman for Faye Travel Insurance ."This includes things like flights, hotel rooms, tickets and activities." The more conventional your vacation, the likelier travel insurance is to cover almost every aspect of your summer vacation.

◾ If you're leaving the country. "Your regular medical insurance might not extend coverage beyond your home borders," said John Rose, chief risk and security officer at ALTOUR . Also, many countries require travel insurance for entrance. They include Bermuda, Qatar, Sri Lanka, and some European countries.

◾ If you can't afford to lose your trip. "When considering travel insurance for your summer trip, evaluate whether you can afford to lose your vacation investment due to unforeseen circumstances like illness, weather disruptions, or emergencies," explained Robert Gallagher, president of the US Travel Insurance Association (USTIA). "Can you afford the financial risk if you miss your cruise departure because of covered flight delays? What if you have to cut your trip short because of illness?"  

One of the most common mistakes travelers make is assuming their credit card will cover them. For example, I found that my credit card only covered my rental car as secondary insurance, which made it completely useless when I rented a car in Tampa recently. I had to buy a standalone policy from Allianz to cover the vehicle.

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How one traveler insured his summer vacation

So, how did Hopkins handle his travel insurance needs? Well, as I mentioned – it's complicated.

Hopkins said he always buys some travel insurance before he takes a trip, "but how much, and what I cover, varies," he explained.

He decided that his path to peace of mind in this case was to spend a few extra dollars: He made fully refundable flight and hotel reservations, just in case something went wrong. That would eliminate a lengthy claim with his travel insurance company or credit card.

But he still needed at least $50,000 in medical coverage with emergency evacuation because of his active schedule.

"We’re going to be doing a lot of hiking in Iceland," he said. "And you just never know." 

At the beginning of the year, he decided to buy an annual Medjet Horizon plan, a membership that would get him from a hospital in Portugal or Iceland to a hospital at home, in case something happened. 

For insurance, Hopkins checked TravelInsurance.com to find an affordable travel insurance policy. He found coverage through Trawick International that pays up to $50,000 in medical expenses and up to $200,000 for an evacuation.

"I’ve heard good things about them," he said. "Hopefully, we won’t need any of it."

How do I insure my trips?

I'm on the road about 360 days a year, so I'm always thinking about peace of mind. I currently use a Wells Fargo credit card with lots of travel benefits, and I have long-term policies through Faye and Cigna, which have worked fairly well. I also am a long-time Medjet Horizon member. If I rent a car, I turn to Allianz for my primary coverage.

I know – that's a lot of peace of mind. 

But I've also run into trouble and had to use many of those benefits. Medjet got me back home during the pandemic. Cigna covered me after a serious ski accident in Switzerland. My old Allianz policy took care of my medical expenses when I had to see a doctor in Santa Fe, New Mexico, a few years ago.

Like I always say, when it comes to having enough insurance, better safe than sorry.

Christopher Elliott  is an author, consumer advocate, and journalist. He founded  Elliott Advocacy , a nonprofit organization that helps solve consumer problems. He publishes  Elliott Confidential , a travel newsletter, and the  Elliott Report , a news site about customer service. If you need help with a consumer problem, you can  reach him here  or email him at  [email protected] .

The Key Points at the top of this article were created with the assistance of Artificial Intelligence (AI) and reviewed by a journalist before publication. No other parts of the article were generated using AI. Learn more .

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Johns Hopkins strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The seasonal flu vaccine requirement remains unchanged. Exceptions may be provided under certain circumstances.  Click here for more information. .

Co sr. medical office coordinator.

The Johns Hopkins University is seeking to hire a Sr. Medical Office Coordinator  who will coordinate day-to-day activities of a multi-faceted complex medical and/or surgical practice within the Department of Otolaryngology. The Sr. Medical Office Coordinator will ensure a smoothly functioning office and good patient relations. Serve as resource in team environment. May serve in lead capacity to orient, train, and direct new medical office coordinators or other office staff. Address patient problems, third party issues and patient-related situations based on past experiences and resolve issues independently. As appropriate, refer patients to other resources. Adapt to changes in technology and software to ensure efficient office practice. Provide administrative support for medical matters on behalf of physicians, as well as general academic/general administrative support.

Specific Duties & Responsibilities

• Medical Administrative Support. Professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly.
• Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems.
• Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
• Serve as a resource for other Medical Office staff and other administrative support staff.
• Train new staff and may serve as a super user for new systems.
• Talk to prospective patients and/or family members to determine appropriate health care provider for patient(s).
• Advanced discussion includes: if provider is appropriate specialist, or if someone else may be more appropriate based on area of specialization, timeframe to get an appointment, insurance coverage, and geographic location.
• Offer effective alternatives to patient when appropriate.
• Routinely addresses patient related situations based on past experiences, and knowledge and understanding of healthcare resources and how they should be used. Examples may include working with VIP patients, work with international patients, and unique scheduling situations.
• Coordinate all pieces of a patient visits pre and post op. This includes scheduling all preliminary exams, imaging studies, and other tests in a timely fashion, and then gathering results for physician review.
• Coordinate patient visits within specialty program that requires more complex coordination of care across departments and/or multiple locations, departments, institutions and/or entity lines of service, and multiple systems.

Patient Scheduling

• EPIC, schedule appointments in EPIC.
• Schedule new and follow-up clinic appointments and assist in canceling and rescheduling of clinics for other providers.
• Collect insurance information, and complete registration in EPIC.
• Answer more complex questions from patients about billing and refer to JHU Physician Billing Services and/or JHH Patient Financial Services.
• Support the physician with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physician.
• Coordinate follow-up office visits by providing information about treatment and testing locations.
• Schedule lab tests and other procedures, and/or coordinates with other areas to complete scheduling process.
• When physician’s clinic is cancelled, call patient to re-schedule physician and/or testing appointments pertaining to that visit.
• If requested by physician, complete courtesy calls to patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc.
• All information entered into EPIC will be subject to evaluation, quality controls and performance management standards.
• Provide administrative support for medical matters on behalf of physicians:
• Answer in-coming call from patients and provide information to patients, as appropriate
• Routinely check voice mail and return calls to patients within 24 hours.
• Coordinate with patient and/or referring physician to obtain outside medical records.
• Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic.
• Ensure that physician gets medical records in advance per protocol as appropriate.
• Refer patient to appropriate resources/clinical areas.
• Send out letters and post op information to referring physicians, if needed.
• Send out confirmation letters to patients when appointment is scheduled in less than 2-week timeframe as needed.
• Receive from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc. All completed forms should be scanned into EPIC and send original to the patients for their records.
• Review clinic schedules, and make adjustment as appropriate

Other Activity Processed in EPIC

• Enter patient phone messages and route to physician.
• Print and send patient letters as necessary.
• Document inbound/outbound phone messages to patients.
• Pend RX refills requested and route to physician.
• Pend orders based on defined “Practice Preferences.”
• In-basket – Check messages daily and respond as directed by department policy.

Provide Information to Patients

• Reinforce information for office visits (e.g. scheduled dates of service, information to bring to the visit, driving instructions, where to park, etc.
• Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures.
• Able to answer more complex questions with accuracy and provide up to date insurance information found on Johns Hopkins Managed Care website.
• Facilitate scheduling of lab tests and other procedures. Determine appropriate schedule for clinical appointments based on physician schedule and does three-way call to hand off patient to call center.
• Prescription refills.
• Gather information to pend RX request and route to physician.
• Assist as needed with insurance authorizations for non-formulary medications.

Coordination of Surgical Cases

• Work with surgical scheduling coordinator to post all OR cases.
• Verify that the posting sheet is completed and signed by the surgeon and scanned within EPIC.
• Send out surgical packet to patient with pre-op instructions.
• Verify all documents are received and scanned appropriately into EPIC prior to date of surgery.
• If applicable, prepare to support clinic activities from home in case of JHU closure (install virtual desktop and keep electronic reference lists as needed, and make sure you have cell or home phone numbers for physicians, supervisors, and clinic manager).

Academic/General Administrative Support

• Provide general administrative support to one or more physicians.
• Answer office phone, schedule meetings/maintains calendar for physicians, make travel arrangements, maintains filing system (copy or scan as indicated).
• Assist with preparation of correspondence, reports, posters, and related documents.
• Compiles information for reports, grant applications, manuscripts, etc.
• Orders stock and maintains office supplies.
• May coordinate large meetings and/or seminars (e.g., arrange logistics for speakers, meeting space, refreshments, invitations).
• May assist with preparation of sponsored project material.
• Process reimbursements per department protocol as applicable.
• High School Diploma or Graduation Equivalent.
• Three (3) years progressively responsible medical office experience.
• Medical terminology required. Intermediate computer and proofreading skills required.
• Experience in the Johns Hopkins system strongly preferred.
• Additional education may substitute for up to one year of required experience to the extent permitted by the JHU equivalency formula.
• Two (2) years college.
• Experience in the Johns Hopkins system strongly.
• Experience with EPIC, ORMIS, Microsoft Word, Microsoft Outlook.
• Minimum one-year medical office and/or surgery scheduling experience preferred.
• Courses in Medical Terminology, Anatomy, and Physiology, or demonstrated appropriate knowledge.
• Ability to multitask and work in a high-volume setting.
• Excellent analytical and communication skills coupled with patience and fortitude.

Classified Title: Sr. Medical Office Coordinator  Job Posting Title (Working Title): CO Sr. Medical Office Coordinator    Role/Level/Range: ATO 40/E/02/OE   Starting Salary Range: $18.20 - $33.90 HRLY ($26.44/Hour Targeted; Commensurate with experience)  Employee group: Full Time  Schedule: Mon-Fri, 8:00-4:30  Exempt Status: Non-Exempt  Location: Hybrid: On-site 3-4 days a week  Department name: 10003033-SOM Oto Head and Neck Surgery  Personnel area: School of Medicine 

Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/ .

Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected] . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/ .

Vaccine Requirements Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine . Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.  This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/  and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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Civil/Conveyance Intern – Summer 2024

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Many of the world’s top engineers and scientists come together in our Water business because they view a community’s interaction with water a bit differently—as a single holistic system, rather than unconnected networks divided by jurisdictional boundaries. Working throughout the hydrologic cycle, we are delivering sustainable solutions to make sure water is where it should be and available when needed. Our experts guide our work with scientific rigor, an innovative spirit, and a vision for growth. Every day, we help communities improve, reuse, and protect this precious resource for future generations. By 2025 we’re hiring 2,000 people (like you) to join our team. Grow with us, H2O+U.

Your Opportunity

Stantec’s Tucson, AZ office is seeking a Student Intern to join our multi-disciplinary team of integrated water resources professionals, each committed to delivering sound and strategic consulting services to a range of local, regional, state and federal clients. This role will support our local design staff collecting and organizing data, preparing calculations, preparing charts and graphs, modeling using Excel or hydraulic modeling software, preparing drawings, backcheck drawing/technical memoranda corrections, writing portions of technical memoranda, researching technical information, proposal and resume writing, client interactions, presentations, note taking, field investigations, coordinating production of reports, and/or support of design documents (plans and specifications). As a Student Intern, you will work in a team environment and have exposure to water resources projects which may include pipeline, conveyance, pump station, and other water infrastructure design.

Key Responsibilities

The Intern must have good attention to detail. They need to possess a willingness to assist full time staff with various tasks. Responsibilities of this position include the following:

Gain and apply experience in water/wastewater infrastructure design and applicable laws/policies/regulations.

Participate in multi-disciplinary teams on water resources projects throughout Arizona and the western U.S.

The work may include assisting with development of planning and designs for municipal water/wastewater conveyance pipelines, lift stations, and stormwater drainage structures.

Work may include administration of construction phase activities.

Assisting engineering team with planning and development of design documents and permit applications.

Assist in the development of plans and exhibits with CADD and GIS software.

Gathering information for inclusion in engineering reports and technical studies.

Assisting project managers and project engineers on other projects, as needed.

Duties may also involve field work.

Qualifications

Your Capabilities and Credentials

Must have a valid driver’s license.

Minimum 10 hour per week commitment.

Good MS Office skills including Word and Excel; PowerPoint a plus.

Experience in AutoCAD, Revit, Civil 3D a plus.

• Specific coursework or exposure to one or more of the following:
• Hydraulics and hydraulic modeling.
• Planning, design, and construction of water/wastewater conveyance pipelines and pump stations.
• Water/wastewater treatment processes.
• Advanced and emerging technologies.

Excellent written and oral communication skills.

Versatility, flexibility, and willingness to work within the team.

Willing and able to take initiative when needed.

Strong interpersonal abilities for working in diverse team environments with staff, clients, and stakeholders.

Education and Experience

In progress toward earning a Bachelor’s degree (minimum) or Master’s degree in civil/environmental engineering, biosystems engineering, water resources engineering, or related field; with a minimum of 2 years of related undergraduate coursework.

Must have a minimum GPA of 3.0 on a 4.0 scale.

Key Benefits

An internship opportunity is the singular best way to discover if a career pathway is right for the candidate.

An opportunity to apply classroom learning to a real-world environment.

An opportunity to seek out new experiences.

A chance to make a meaningful contribution to an organization through quality work for our clients in all aspects of project work – planning, design and construction.

A resume builder – Stantec experience sets a new graduate apart from the “rest”.

Discipline mentorship/shadowing with acting professionals.

Professional coaching to grow your career: resume writing, public speaking, work approaches, communications, and interviewing.

Typical office environment includes working with computers and remaining sedentary for long periods of time.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required. Other activities may be assigned or may be changed at any time with or without notice.

Stantec is a place where the best and brightest come to build on each other’s talents, do exciting work, and make an impact on the world around us. At Stantec, we live our corporate values every day.

Stantec was ranked the 5th most sustainable company in the world and the 1st in North America by Corporate Knights for our 2020 performance.

In February 2021, Stantec announced a pledge to be carbon neutral for 2022 and achieve operational net-zero by 2030.

Stantec is the only engineering design firm that has been rated a Climate Leader with an A- score by CDP for the last three years.

Stantec has been named by Forbes as one of the World’s Best Employers and America’s Best Employers for Women. Additionally, the American Indian Science and Engineering Society selected Stantec as one of the Top 50 workplaces for Indigenous STEM professional.

Join us and redefine your personal best.

Benefits Summary: Regular full-time and part-time employees have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law).

Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law.

The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.