lol travel customer service number

How do I contact Lol.Travel?

You can contact through their social media pages. Try contacting customer service team on their social pages via direct messaging or by using comments or mentions. Here's a list of social media pages you can try:

• Facebook page
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• Instagram page

You may find additional ways to contact on their website . Please help the community by sharing any additional tips for contacting here in the comments.

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lol.travel   Reviews

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Reviews 2.5.

2,048 total

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flight cancellation due to Covid

I had a flight cancellation due to Covid and booked through Lol Travel. Emirates cancelled but Lol Travel offered a travel voucher instead of a refund. I've emailed numerous times over the last two years with an automated response with a ticket number, but that's it! The voucher expired last week and no assistance offered. I suspect that they had no intention of helping.

Date of experience : February 14, 2022

Reply from lol.travel

Dear Philip, We're sorry for the inconvenience and for the negative review. We provided to check your booking and we saw that you were already in contact with our costumer service. Our costumer service sent you the voucher on December 28th 2022, but you didn't mention about the refund and you didn't reply to the ultimate mail. We would like to have a better understanding of this matter and we suggest you to contact us in order to get in touch with your flight department. We remain at your disposal. Thanks. lol.travel

We had booked a room in playa del…

We had booked a room in playa del carmen for march 1 2023 and when we arrived at the hotel, they said we had no bookings with them even though we had prepaid LOL and we had the reservation number and the hotel voucher but they had no information on us and would not honour the voucher so we had to leave and find a room 2:30 am when most hotels were closed. **Update** After speaking with an agent, we did receive a full refund for our accommodations. Due to this we have now given 3 stars.***

Date of experience : February 27, 2023

Dear Keith, first of all we are sorry about what happened, we are sorry that you had not a positive experience. We have checked on our customer assistance requests database and do not found any assistance requests associated to your booking, we kindly advise you to open an assistance request from your reserved area on our site so that we can assist you. One of our operator of customer care will shortly assist you. We remain at your complete disposal, Thank you. lol.travel

Avoid this site at all cost

We use kayak which is the main host for travel bargains hunting. We were directed to loltravel and bought 4 tickets to osaka. To our horror, the reference PNR is not able to check in. We have to make a trip to the airport to do a manual check in a day before the travel. The pnone number provided only get a computer response and always busy with no one available to answer any query thus wasted our overseas call. Wrote an email and worse, replied was in some funny language that we don’t understand. Our opinion is avoid this site at all costs

Date of experience : December 24, 2023

Dear customer, we are sorry about your evaluation. As our colleague said to you it is possible to do check in online 24 hrs before departure, directly on the airline's website with the airline reference booking number. Otherwise it is possibile to do check in directly in airport without additional cost. At your disposal, thank you lol.travel

Very disappointed

Very disappointed! I tried to cancel a hotel reservation during the cancellation period by putting in the PNR#. That number never worked on their site after many tries. I informed them of what happened and requested a refund back in October 2022. Several months have gone by with no refund. Stay away! They're not worth the headache.

Date of experience : October 15, 2022

Dear customer, we are sorry that your experience has not been positive, we are constantly working to offer our clients the best experience possible. With reference to your specific case, according the booking reference you pasted, we can see the conversation with our customer service in which they told you that we are waiting for further developments of this specific case in order to understand if it is possibile to proceed. We remain at your complete disposal, Thank you, lol.travel

Great price

Great price for hotel room, booking voucher received promptly. Have not checked into hotel yet so can not confirm efficiency beyond booking room at present.

Date of experience : October 06, 2023

Anyone cares

I tried to contact them for days because I needed info for my flight but anyone answered on the call center neither by emails. I still waiting for assistance in this moment after 2 weeks of continuing attempts to have attention

Date of experience : February 09, 2024

Dear Giulia, we are sorry for your evaluation, we work everyday to ensure our customers the better experience possible. We see only one request opened today and one of our colleagues has already replied to your question. We remain at your complete disposal, thank you lol.travel

Scam on the rate used for booking ?

I just booked an hotel for 2 weeks with zenhotels. At the end of the booking process, I received a voucher with the terms and conditions with this hotel. It mentioned that the rate is applicable only for honeymooners, otherwise I will have to pay the full rate. During the reservation process, no information has been displayed on this condition. It's a scam

Date of experience : January 01, 2024

Dear customer, we are lol.travel. With reference to your request we inform you that all terms and conditions are displayed during booking process. At your disposal, thank you lol.travel

reservation for a flight

On April 6, I made a reservation for a flight, which was very expensive. However, to this day, I have not received my ticket or any update on the status of my reservation. I have reached out for assistance but have yet to receive a response. I really hope this is not a scam. I am waiting for your prompt reply.

Date of experience : April 06, 2024

Dear customer, we are pleased to inform you that we have received your booking and it is confirmed. Our system will automatically send you the ticket, within few days. Please keep your booking confirmation till the ticket is sent. Feel free to contact us for further information Best regards lol.travel

Avoid this website

Avoid this website. NEVER process large transactions as it may result into glitching. I booked a ticket from Malta to Shanghai and it costs FORTUNES. The payment didn’t process and I had to contact my bank to stop the card. In my opinion, it’s a scam

Date of experience : April 03, 2024

Dear customer, we are very sorry for your negative evaluation. We are a serious agency with twenty years of experience behind us. From what you report to us, it could be a payment error related to the medium used. We remain at your complete disposal, thank you! lol.travel

Stay away - fake prices

I had an extremely frustrating experience with lol.Travel. Their website initially showed me the cheapest price for a flight, but as soon as I began the payment process, the price suddenly increased. This happened not just once, but twice! The first time I thought it might be a fluke, so I tried booking the same flight again using incognito mode, and the same thing happened. It’s clear that this is not a glitch in their system but a deliberate tactic to mislead customers and drive up their revenue. What makes it worse is that lol.Travel's response to numerous similar complaints is to claim that the price change is not their fault. This excuse is simply not credible given my repeated experiences. It's disappointing that a travel service would engage in such deceptive practices. I won't be using lol.Travel again, and I would advise others to be wary of their misleading pricing. Look elsewhere for a more transparent and reliable booking experience. Response to the lol.Travel comment: Thank you for your response, but I must reiterate that the price change happened twice at the exact same point and by the exact same amount. This was not a random fluctuation but a clear pattern that suggests a deliberate tactic rather than an issue with the supplier. Your explanation does not align with my experience, and it feels like a way to deflect responsibility. I stand by my statement that this practice is misleading and unfair to customers.

Date of experience : July 09, 2024

Dear Kalev, we are sorry that you are disappointed. We would like to clarify a few things below to create transparency. When booking your flight, it is possible that the fare will change. These changes are made directly by the supplier and the booking system, which is why we will inform you of this fare update in the phase before the purchase commitment is finalised. In addition to the tariff, the total price of the booking also includes the selected services and any handling fees. Handling fees are always indicated in full before the finalisation of the purchase commitment. We are at your disposal for any clarification needed. lol.travel

Be careful! Lol can‘t afford to refund high amount orders!

I booked Hotels with full refundable rate. Unfortunately after the cancellation within the free cancelable time I still can’t get all my refunds back after almost two weeks. Only one booking with 100 Euro has been refund immediately. Two bookings over 15000 Euro have been blocked. After several emails back and forth, I got always the following answers „already done, please be patient and wait more days“ I will wait for some more days and then ask my credit card directly for „chargeback“. This is a really bad experience with lol.travel. And I want to share with you for not running into trouble with them again!

Date of experience : February 15, 2023

Dear customer, we are sorry that your experience hasn't been positive. We are costantly working to offer the better experience possible to our clients and every review is a cue for improvement. We would like to identify your assistance request in order to update you with reference to the request you have opened, to do that we need a booking reference. Thank you, lol.travel

Refund for lol travel initiated flight cancellation.

Booked a flight and credit card has been charged even though the flight wasn’t confirmed. Ending, lol travel cancelled out our flight and suggested another schedule however we didn’t accept the suggestion since it would require connecting flights from US airports and requires transit visa that we don’t have. Up until now, charged amount hasn’t been refunded so we can’t book for another flight even though it’s really urgent. I don’t know if the company cares about it’s customer but we’re still hoping to get a refund soon. Downside is that, the plane tickets gets an increasing value each day and we can’t do anything about it since the charged amount hasn’t been returned yet. I hope that you’ll be able to read this and take action since it’s really exhausting.

Date of experience : March 29, 2023

Dear Customer, we are sorry that you had a negative experience with us, we always work to ensure our customers the better experience possible. With reference you specif case the airline didn't confirm the reservation. Reservation is cancelled and we provided to charge back all the amount and will be available again in the same card used for the purchase according to the bank transfer schedules and according to the circuit agreement used. It can takes some days according to the bank agreements but we confirm you that we have released the amount that had been pre-authorised on the card used at the time of the booking. We remain at your complete disposal, Thank you. lol.travel

I purchased a ticket a couple of days…

I purchased a ticket a couple of days ago, received the booking details, my account has been debited, but I am yet to receive my ticket. My trip is planned for this coming week, I can't get hold of the company via phone or email. I am travel for a medical purpose, and my stress level is of the hook. Trying to get a refund so that I can't get another ticket.

Date of experience : July 18, 2023

nothing confirmed with this co

warning take care do not trust this company I made a hotel reservation and paid full amount and after 2 weeks from booking and 10 days before check in they asked me to cancel my booking due to hotel overbooking or assign another hotel, for sure less category than the one I booked. They didn't leave me a choice but to cancel my booking they spoiled my vacation because it was a national holiday and time was very limited to find what I need. they even refused to compensate me for their mistake.

Date of experience : March 27, 2023

Dear Customer, we are sorry for the inconvenience that occurred in your case, we assure you that we work very seriously and constantly to satisfy our customers. In some situations incoveniences occur that are not directly dependent on us, overbooking is dependent on the facility and we have tried to rebook it with the two alternatives closest to the original booking type. Since you refused both of the proposed re-bookings the only thing possible to propose was cancellation and refund of the original booking. We remain at your complete disposal, thank you lol.travel

Warning,keep away!!!

Warning,keep away!!!! Lol travel is completly useless for others than italian speaking people,proberly not them eather. They dont answer phones,and if their email works they will reply in italian.Even sending changes of flights in italian.No help with anything,are totally not interested in good service,but are quick to charge you, Will never use them again

Date of experience : June 21, 2023

My fellow future customers

My fellow future customers, I recommend lol travel for your future business with them. They are secure and reliable entity for purchasing your flight ticket. On July 4th, I went online hunting cheapest flight tickets for urgent departure on July 5 from Jeddah, Saudi Arabia, to Accra, Ghana, forgetting the risks of buying online from any website. They had the cheapest ticket for €496 and I immediately bought two tickets. After payment, I got the pop-up message saying that your unconfirmed reservation has been forwarded to the flight entity for confirmation, and you will receive feedback within 48 hours. To the above, my security alert woke up, but it was late. Because I needed the tickets urgently. I felt insecure, and making it worse, after few minutes, I got an email alert and when I checked, an email from the named organisation read that my travel reservations was cancelled and I am going to get refund according to the financial institution procedures in keeping with the law. To the above, I felt that I had lost the money paid. I immediately ran to my bank (Postal Italia) and reported with an appeal to block the receiver. After my bank investigation, they confirmed that the lol.travel is a legal entity, and the emails are from them. So, I should await the refund time mentioned in the email I received. My fellow customers, I was not still satisfied due to the urgency of buying another tickets and I can't get the money. To end up, after arriving from my bank, I got my refund in 3 hours within my account. Thanks to the entity, and I am your business partner for life. Bravo to you lol.travel!!!!!!

Date of experience : July 04, 2024

Dear Michael, thank you for your comment and for sharing your experience. Our teams are constantly working to provide our customers with the best possible experience before, during and post booking. We are glad that you are satisfied with your experience with us and the service provided. We are sad that you booking could not be confirmed and we hope to see you soon on lol.travel. lol.travel

Flight time change by the airline - Lol.travel tries to charge unlawful fees

I received a flight time change by the airline, which made my connection flight impossible. Lol.travel contacted me offering to re-book my flights on a new connection. However, they keep trying to charge me fees for re-booking my flights, which is unlawful as the airline changed the flight times so an alternative needs to be provided to me free of charge. Issue is still not resolved. Very bad customer experience and unlawful business practices, not recommended at all.

Date of experience : May 04, 2023

Dear customer, we are sorry about your evaluation as we are working seriously and strive to satisfy our costumers. With reference to your specific case as your flight underwent a change we have tried to reprotect you with the solution available, we are waiting for your reply to the solution proposed. With reference to management costs they are indicated in the purchase conditions and are legitimate by the Article 41, paragraph 6 of the Tourism Code ("adequate management costs"). At the moment of the booking, we always offer the Premium Service which exempts you from paying these costs. We remain at your complete disposal, thank you

Disastrous experience they make you pay 55e of management fees if the company makes any change and they don-t allow you to access your reservation to make any change in order to scam you. Avoid them

Date of experience : March 20, 2024

Dear customer, we are sorry for your evaluation as we work everyday to ensure our customer better experience possible. We would like to clarify that managment fees are noticed in term and conditions accepted when booking and they are appliee when no suitable alternative is given and our flight department search for an alternative for you. If you would like to give us your pnr we would be more than happy to check your specif case deeply. At your disposal, thank you lol.travel

No free cancelation

I called lol to cancel an hotel reservation but this was not free. There was a fee corresponding to the stay amount. It was more than 2 wees before the stay. Other sites (booking, hotels.com, trivago, ...) and the hotel itself would have accepted free cancelation. I won't recommend your site from now on nor re-engage myself with your site.

Dear customer, we have checked your reservation and we saw that you chose to book a non-refundable room. In your booking's details you can see that your reservation doesn't allow free cancellation and it is noticed the following condition (you can find it on Terms and Conditions of your reservation). "Cancellation of reservations after making a reservation shall be subject to a penalty of 100.00 percent on the entire stay". We remain at your disposal for any futher explanation. Thank you, lol.travel

Caution! unreliable Booking website

I booked a hotel in Istanbul through lol.travel and fully payed it. However, after more than two weeks, the booking has not yet been confirmed by the hotel! I’ve been contacting lol.travel almost everyday to receive a bare-minimum update on the status. But the only thing I hear is “we’re working on the problem”. I kindly asked them to refund my payment so that I directly book the hotel, but they are not willing to support and would like us to wait forever. My flight is due in a few days and lol.travel is causing us extra stress as we do not have our accommodation confirmed. Absolutely unreliable Not recommended!!!

Date of experience : March 28, 2023

Dear Customer, we are sorry that you had a negative experience. With reference to your specific case the request is still in progress, we apologize for the wait. We will reach out to you as soon as we have a response, be sure that our collegues are working on it. We apologize for the inconvenient. Thank you, lol.travel

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Reviews 2.5.

2,048 total

Most relevant

Check your currency before purchasing!!!

Clicked a link to a promotion which took me to Lol.travel. When I was satisfied with the offer I moved to purchase the ticket. For some reason, and I'm not saying that it was lol.travel's mistake, but the currency changed to euro without any request or clear indication! Needless to say I spent money I didn't have... I immediately e-mailed and requested a cancelation and a refund. Explaining my situation in detail. They then replied asking me to explain the situation in detail.... which I did again. I then later received an email which stated that I should confirm my decision and that I have till 7pm Italian time to do so... This was at 11 pm Italian time. I was very emotional and frustrated by how they could feel justified by giving such a small window which they claimed was 24hours for such a weighted decision. After nagging they agreed to: "We inform you that cancellation of your ticket outbound + inbound, before departure*, is possible with a penalty of € 92.00 for every adult passenger (2) + € 55.00 for our management fees) I know to some people this isn't much but my country that's almost a months rent....

Date of experience : March 13, 2024

Reply from lol.travel

Dear Customer, we are sorry that you had not a good experience with us. Regarding your request we inform you that on our site it is possible to select the currency with which you want to make the payment. If the preferred currency is not available, payment is made in Euros as showed. The email you received in the afternoon stated that you had to confirm your decision by 19:30pm Italian time, you answered the day after so we had to follow the rules of your ticket as it was written in the e-mail. Once you have confirmed the cancellation we immediately proceed with refund. At your disposal, thank you lol.travel

Finally a serious travel website!

Honestly this is the first time a travel website satisfies me fully! They are professional, quick to reply you and always willing to help you to solve your problem! Way to go Lol Travel!

Date of experience : March 30, 2023

Dear Justin, We would like to thank you for having spent a littile bit of your time to share your opinion with us. We are glad to know that you are satisfed with us, that's our goal, making our customers happy to having travelled with us. We hope to see you soon on lol.travel for your next adventure! Thank you, lol.travel

Their website doesn't work

Every time I tried to do my check-in (within the time period they mention) I got a 500 error message. Then I tried to download my proof of payment and then again I got the 500 error message. Whatever I was trying to do I was getting error messages. Then I proceeded to the airport to resolve this in person and they told me that if I can't do an online check-in then I have to pay more money. I explained and I demonstrated the issues with their website and they told me that the company is not responsible for malfunctions of the website!! What the heck!!!! are you kidding me?

Date of experience : December 06, 2023

AVOID!!! hidden fees, the Airline cancelled my flight and they offered the another flight but with different destination and wanted me to pay 55€ to change the flight. ALWAYS BOOK DIRECT WITH THE AIRLINE.

Date of experience : November 27, 2023

Dear customer, we are sorry for your disappointment, we always work to ensure our customer the better experience possible. Management costs are indicated in the purchase conditions. At your disposal, thank you lol.travel

I traveled from Canada to Haver Mt

I traveled from Canada to Haver Mt. I booked a room on line with lol.travel. I got a confirmation number and they charged my credit card. I arrived and the Hotel had no booking for me, and they had no rooms available as there was a basketball torment going that weekend. I telephoned the Help line and they said they could not help me. The person on the line did not speak English and they just kept repeating themselves like they were reading from a printed paper. This is a very dishonest company and I am still trying to get my money back.

Date of experience : March 24, 2023

Dear Edi, we are sorry that you had a negative experience. With reference to your specif case, we have urged your case to our customer care department and they are working on it. Thank you for your comprehension, lol.travel

what you advertised as price and what was instanly changed when confirming order

dont advertise one price to be telowest bidder , and then change the price just when you are going to confirm purchasing .

Date of experience : June 14, 2024

Dear customer, we are sorry for your evaluation. During the booking process, it is possible that the fare may change. These changes are applied directly by the supplier, and the booking system therefore warns the user of this fare update in the phase prior to the completion of the purchase obligation. We invite you to contact us privately if you have any need of information and we will be happy to assist you. Thank you lol.travel

So satisfied

We are so satisfied about the service! Kind and reactive. We couldn’t use a voucher on time for health reasons and they kindly accepted to extend it for 6more months.

Date of experience : March 04, 2023

Dear Victoria, thank you for your positive review, we are costantly working to ensure our customers the better experience possible. Our goal is to make our customers happy to have travelling with us and to provide them with the best solution to solve any problems that may occur. Thank you for appreciating the effort we put in every day and having shared your opinion. We hope to see you soon on lol.travel for a new trip! Thank you, lol.travel

Definitely the worst place to buy your…

Definitely the worst place to buy your tickets from. Advertising one price at the website then appears more expensive on the checkout. Not trustworthy.

Date of experience : December 23, 2023

Dear customer good morning, we are sorry for your negative review, we are constantly working to provide our customers with the best possible experience. In cases where price changes occur these are due to rate updates from our providers, there is no intent to operate unfairly towards our customers. We hope you can change your mind about us, we wish you a good continuation of your day. lol.travel

Fake bookings

I booked a hotel from them. It looked pretty sketchy but I continued with it. To no surprise my booking got cancelled 2 days before I was going to go there. Lucky I got my money back after a long conversation and a 2 month struggle. I would just reccomened spending those extra bucks on Booking.com.

Date of experience : July 15, 2022

Dear customer, we are sorry that you had a negative experience. With reference to what you have noticed to us we would like to make a double check about what has happened, we have sent to you a request for more informations in order to identify the booking and go deeply in this case. At your disposal, thank you lol.travel

Very Disappointed …

Very Disappointed don’t even think about it to book flights with lol .Travel I had a problem with payment They did not accept the payment of flights After 15 minutes the price was increased ,I tryed to chat they respond after 24 hrs and did not give me another solution how to make the payment . Very poor

Date of experience : February 22, 2023

Dear customer, we are very sorry that your experience was not positive, we always do our best to assist customers as quickly as possible and provide suitable solutions. With reference to the problem that you have noticed we inform you that we accept payments only through our website and prices are constantly updated by companies and it is not possible to book fares that are no longer available. We remain at your disposal for any further explanation. Thank you, lol.travel

An horrible website and poor customer…

An horrible website and poor customer service. Waste of time and money. We booked with them for a trip to Tunisia on a specific date and after that it turned out that the airline has changed the flight dates and postponed it for 3 days!!! We had a specific occasion and we had to be there on time! We requested the cancellation of tickets and we never received our money back! Their only response that the airline did not respond to their request and they cannot refund us the money until they get a response from the airline! As this is not enough they will also deduct a penalty fee from the sum of money!!!!!! Just a shame! I do not recommend anyone to deal with them!

Date of experience : February 18, 2023

Dear Customer, we are sorry for you negative evaluation, we assure you that we work very seriously and constantly to satisfy our customers. In some situations incoveniences occur that are not directly dependent on us, if the airline has changed the flight dates this is not dependig on us. With reference to the other points you mentioned in order to do a check we would need your booking refernces, otherwise we cannot identify your specific case. We remain at your complete disposal, thank you lol.travel

Thank God for Trustpilot

Thank God for Trustpilot. I was about to buy a ticket with lol.travel. I checked the prices the the airlines and couldn't understand the huge price difference. I search my tickets in business class using Kayak.com first and then do my home work. After reading the horror stories from other clients, I decided to stay away from lol. I guess the name says it all.... "lot's of laughter", the consequence of a "joke"

I have booked a flight and been trying…

I have booked a flight and been trying to connect with lol.travel because the date has to be changed. I have called tirelessly but no response and this is quite devastating. I need to change my dates as soon as possible. Unpleasant customer support.

Date of experience : March 16, 2023

Dear Customer, we are sorry that your experience hasn't been positive, we are constantly working to offer our customers the better experince possible. Due to the high level of requests we suggest you to use the e-mail channel, opening an assistance request rather than using the telephone, in this way you will get assistance shortly. With reference to your specific case, you have opened an assistance request and one of our customer care operator has answered to you giving you a quotation with the dates you gave us. You can continue answering to that message. We remain at your complete disposal, Thank you. lol.travel

I would like to share my negative…

I would like to share my negative experience with the travel agency lol.travel. It was my first time using their services, purchasing tickets with a flexible option and the ability to cancel. Of course, I had to pay extra for this flexibility. However, when the need arose to change the departure date, I was met with unexpected and unfair conditions. I was informed that I needed to pay an additional 55 euros for service fees to make the transfer, and the new ticket price suddenly doubled the original cost. Attempting to cancel the flight also ended in failure. At the time of my inquiry, I had three weeks until the supposed departure date, and despite timely attempts to resolve the issue, I faced refusal. The flight was not canceled, but I never received my money back for the tickets. I can confidently say that my experience with lol.travel left a sour taste. Their actions seem extremely dishonest, and I was left without my money and the ability to use the purchased services. I recommend being cautious when choosing this company, as their practices closely resemble fraudulent behavior.

Date of experience : December 20, 2023

Dear customer, we are sorry about your evaluation, as said to you by our colleagues: -the purchase of the flexible ticket guarantee allows you, within 72 hours of the departure of the original flight, the first date or time change without payment of the penalty -The "cancels for any reason" warranty you have purchased is valid for all the itinerary, in this case since you already used the outbound flight, it was not possible anymore to use it. In this case we had to follow the fare rules of the ticket. We remain at your complete disposal for any doubt you may have, thank you lol.travel

Too bad there aren’t negative numbers…

I booked a 5 day stay for a suite for my son and I. LOL Travel changed it to a 100 square foot room with one bed for even more ($2400) than the suite costs on other websites ($2145). I tried multiple times to call both numbers listed in their e-mail (their phone is disconnected), message them on their website (can't send a message), call and message the hotel number (invalid number) listed on their invoice to no avail. They listed no e-mail contact anywhere and sent me my reservation via a no-reply e-mail. There is no way to contact them. I am not paying close to $500 a night for 100 square foot room that was supposed to be a suite with a sofa bed and no bed for my son. I'm not getting on plane for 10 hours to find I don't have a reservation and not doing business with a company I can't contact or rely on. I want full refund immediately or I will be filing a complaint with the Better Business Bureau and the Dept of Consumer Affairs, this is outright fraud.

Date of experience : June 11, 2023

Dear Debra, we are sorry about your evaluation as we work everyday seriously and we put all our commitment to satisfy our customers. With reference to what you have stated we see in our backoffice that you have an active reservation for a double or twin SEA VIEW room with 1 double bed 131-150 width. We have checked on our customer's assistance requests database and founded no request related to your booking. You can open an assistance request from our site : https://www.lol.travel/us/help-center and our hotel department will answer you shortly. This section called "contacts" is available to everyone on our site. Additionally in the confirmation e-mail there is a section with all contacts to request assistance and informations to access the reserved area on our site to manage your booking. We remain at your complete disposal, thank you lol.travel

No booking confirmation from loltravel

On the 1st of August I did book a two rooms in Sousse city and beach hotel in Tunisia from the 1st of September to the 7th of September I paid lol travel via my credit card in full I have been giving a confirmation email with a reference number but when contacted the hotel I have been told that there is no booking under my name via loltravel I did contact loltravel customer service via email many times from the 16th until today the 23rd but the only answer I did receive is that they are chasing the hotel for confirmation I did book my flight and I can't afford to go to Tunisia without the correct booking confirmation Lol travel did not help at all how comes from the 1st of August the date of my payment they couldn't get me my hotel booking confirmation Many thanks

Date of experience : August 01, 2023

Very recommended

Easy to search - lot results - good offers - nice prices - easy booking process. I will use it again. Very recommended

Date of experience : February 05, 2024

Dear customer, thank you for your evaluation it is very important to us! We hope to see you soon on lol.travel for your next trip! lol.travel

give my money back

i booked here then they say its on process they get money then after 24hrs they said its was cancelled my money until now you didn't send back you scammer

Date of experience : March 27, 2023

Dear customer, we are sorry that you had not a positive experience with us. With refernce to your commentary we confirm that we have processed the refund back immediately and now on it depence on the bank's agreements. We remain at your complete disposal, thank you lol.travel

Overcharged and Poor Service!

I booked a flight through lol.travel and was shown a price of €293.20. But, I was charged €313.73 instead. This overcharge is NOT okay. I did not get any warning of price change. Also checking the price now on their website - it still shows €293.20 (so price for the flight has not been changed). I contacted their customer service with proof, but they have been slow and unhelpful. This mistake and poor service have made me lose trust in lol.travel. If you use lol.travel, double-check all charges. I hope they fix this issue and improve their service.

Date of experience : June 27, 2024

Dear customer, we are sorry for your evaluation. We would like to inform you that the total price of the booking includes, in addition to the price of the flight, the selected services and any handling fees. Handling costs are always indicated in full before the purchase is finalised. We are at your disposal for any other explanation needed. Thank you lol.travel

Not trustable at all

Its has been 14 days for now and they didnt refund my money, the reservation was done th 6th of Feb, they reply that the airlines is not confirming and I have to pay 700 euros more to confirm, and told them not interested and to refund the money, and no money refund until now. I tried other sites booking, they just from beginning doesn't accept the booking on the same flight, and doesn't take your money and then don't refund it. This is not profissional at all, and they are not recommended at all. Be a ware of booking anything with them, they are not serious trustable.

Date of experience : February 05, 2023

Dear customer, we are very sorry that your experience with lol.travel hasn't been positive, we are constantly working to improve and satisfy our customers. Availability and fares are continuously updated by the airlines. As reported to you by our customer service centre, we have immediately proceeded to refund the value of your reservation once the available option has been declined and the refund has been requested, the credit to the card used depends on the timing of the bank transfer and according to the agreements of the circuit used. We remain at your complete disposal. Thank you, lol.travel

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Follow these steps to renew your passport and track your status:

Confirm you meet the requirements

• Fill out your form online and print it
• Submit your most recent passport
• Submit other documents (if you are changing your name)

Provide a photo

Calculate fees.

• Submit application
• Enroll in email updates

Getting a New Passport for a Child : You cannot renew a passport for a child under age 16. You must apply again in person using Form DS-11. 

Renewing a Passport Outside the United States : Learn how to renew your U.S. passport if you live in a foreign country.

Renew Your Passport Online

Eligible U.S. citizens who are applying for routine service can now renew their passports online. To get started, go to our  Renew Online page . 

This video will help you learn if you can renew your passport by mail.

You can renew by mail if your most recent passport:

• Can be submitted with your application,
• Is not damaged (other than normal  wear and tear ),
• Has never been reported lost or stolen,
• Was issued within the last 15 years,
• Was issued when you were age 16 or older, and
• Was issued in your current name (or you can provide a document like a marriage certificate or divorce decree to show you have changed your name)

If you want to renew a limited validity passport that is valid for less than the normal period of 10 years, you must meet these requirements:

• One of your previous passports must have been issued for 10 years,
• Your passport cannot be limited because you’ve lost multiple passports, and
• Your passport cannot be limited because you’ve had multiple damaged passports

If you do not meet these requirements to renew, go to one of these pages to learn how to apply:

Adult Applying

Children Under 16

Child Age 16-17

Fill out your form and print it

Use our Form Filler tool  to fill out your form on a desktop or laptop computer and then print it. If you are experiencing technical issues with the Form Filler, download a PDF . 

Tips to complete your form:

• Complete all parts of the form.  Sign and date your form  before you mail it.
• Print your form on single-sided paper. We do not accept double-sided forms. 
• Check your date of birth and previous passport issuance date if you did not get the form you expected to receive on the form filler.
• You can renew a passport book , a passport card , or both documents.
• Use Form DS-82 to apply for your first passport book if you only have a passport card, or to apply for your first passport card if you only have a passport book.  
• If you travel many times each year, get a larger passport book with more visa pages, at no extra cost.  Check the 'large book' box at the top of the DS-82.
• If renewing from Canada, do not include your Canadian Social Insurance Number on the form in place of your U.S. Social Security number. 

Submit your most recent U.S. passport

When you renew by mail or in person, you must submit your most recent passport(s) with your application. We will return your most recent passport book or card in a separate mailing. The most recent passport may not arrive for up to 8 weeks after you get your new passport. Learn below what document to submit based on what you want to renew:

Submit other documents if you are changing your name

If the name you are using is different from the name on your most recent U.S. passport, you must provide a  certified copy of the legal name change  document. Examples include:

• Marriage certificate
• Divorce decree
• Court-ordered name change document

We will return your name change document in a separate mailing from your new passport.

Tips for renewing from Canada :

• If your Canadian divorce decree does not show that you are returning to your maiden name, you must provide proof of your birth or maiden name. Examples include an original or certified copy of your birth certificate.

You must provide one photo with your application. Go to our  Passport Photo page  for photo requirements and to see examples of photos. You can get a photo at:

• Some  passport acceptance facilities
• A company which offers photo services
• Home. Ask a friend or family member to take your photo. Print it on glossy or matte photo quality paper. 

Other reminders

• You must staple your photo to the application. Follow the instructions on the application. Use four staples vertically in the corners as close to the outer edges of the photo as possible.
• Do not bend the photo.

Pay using a personal check or money order and make it payable to the U.S. Department of State. Do not send cash.

• Add $60 to your application fee if you want  expedited service .
• Add $21.36 to your application fee if you want us to ship your completed passport in 1-2 days after we issue it.  
• Go to our  Passport Fees  page to learn more about how much it costs to apply for a passport and how you can pay.
• Please write the full name and date of birth of the applicant on the front of the check* or money order.
• Renewing from Canada? Personal checks or money orders must draw on U.S. financial institutions based in the United States and be payable in U.S. dollars. Acceptable U.S. checks and money orders must have a 9-digit routing number. Do not include 1-2 day or express delivery fees with your payment. These services are not available to U.S. residents in Canada.

*How to fill out your check 

Submit completed application and documents

Get My Passport Fast :  If you are traveling in less than 3 weeks, make an appointment to renew in person at a passport agency or center. Your appointment must be within 14 calendar days of your travel date. 

If you are traveling in more than 3 weeks, mail your completed application and documents to one of the addresses below. 

Where you mail the application depends on where you live, and how fast you need your passport. 

If you live in the  United States ,  use the United States Postal Service (USPS) . If you live in  Canada , use Canada Post. 

Where to Send My Application and Supporting Documents

Want Faster Delivery?

• Delivering application to us : Pay for Priority Mail Express for faster delivery. The price for this service varies depending on the area of the country.
• Returning the passport to you : Pay $21.36 for 1-2 day delivery. This means you will receive your passport   1-2 days after we send it. Include this fee with your check or money order payable to the U.S. Department of State. Do not submit a return envelope to us with pre-paid postage. 

You may receive your passport and supporting documents in separate mailings.

If you are renewing a passport card, we will send it to you via First Class Mail. We do not use 1-2 day delivery services for passport card only applications.

Outside the United States (any country besides Canada):  Contact your  U.S. embassy and consulate .

Track your application status

You can  subscribe to email updates  about your application status, and  learn more about each status update .

It may take 2 weeks from the day you apply until your application status is “In Process.” 

What is normal "wear and tear" of a passport?

Normal "wear and tear" of a U.S. passport does not count as damage. Normal wear includes:

• The bend of a passport after you carry it in your pocket
• Fanning of the visa pages after opening and closing the passport 

If your passport is damaged, you cannot renew it and must apply for a new passport.

Damage includes:

• Water stains
• A significant tear
• Unofficial markings on the data page
• Missing visa pages (torn out)
• A hole punch, or other injuries

Can I renew at an acceptance facility?

No. If you are renewing your passport with Form DS-82, acceptance facilities will not take your application. Acceptance facilities should never charge you a $35 fee for renewing your passport. These locations should only charge you a $35 fee if you are applying using Form DS-11.

You must mail in your renewal application (Form DS-82) yourself. Mailing your Form DS-82 can be confusing since some post offices are also passport acceptance facilities. Postal employees should not review your form and supporting documents before you mail it.

Send Form DS-82 and supporting documents using a trackable delivery method.

Do not use UPS, FedEx, or DHL since the address you need to send your Form DS-82 and supporting documents to is a Post Office (PO) Box. 

If I already have a passport book or card, can I use the DS-82 to get the other document?

If you have a passport book  and you are eligible to use Form DS-82, you may apply for a passport card as a renewal by mail even if it is your first  passport card .

If you have a passport card and you are eligible to use Form DS-82, you may apply for a passport book as a renewal by mail even if it is your first passport book. 

Can I send multiple renewal applications in one envelope?

Yes. If your family member or spouse is also renewing a passport, you may want to send multiple applications in the same envelope. You can pay for the applications using one check or money order. Make sure to add up the correct fees for multiple applications. 

How will you send my passport and supporting documents?

You will get multiple mailings. The number of mailings depends on what document(s) you asked for.

Passport Book : You may get your new passport and citizenship documents in two mailings. You may wait 8 weeks after getting your passport before you get a second mailing with your citizenship documents. We will return the passport book using a trackable delivery service.

Passport Card : You may get your new passport card and your citizenship documents in two mailings. You may wait 8 weeks after getting your passport before you get a second mailing with your citizenship documents. We only send the passport card via First Class Mail. We do not send cards using 1-2 day delivery services.

Both a Passport Book and Card : You may get three separate mailings:

• New passport book
• New passport card
• Citizenship documents

Contacting Us : If you have been waiting more than 8 weeks for your documents, call us at  1-877-487-2778  to report that you have not received your documents. 

If you want us to reimburse you for a lost supporting document, you must contact us within 90 days of the date which we mailed your passport. You will also need to provide a receipt to show the cost of replacing the document. 

I got a letter requesting that I resubmit my Form DS-82. What should I do?

When you renew by mail, our intake facility will review your application and supporting documents.

The intake facility will send you a letter if there is a problem with your application. The letter may include a QR code with a link to our website. Common reasons for getting this letter include:

• No signature or date on your form
• Bad or missing photo
• Pages of your form are missing
• Wrong or missing fees
• Most recent passport is missing
• Most recent passport issued over 15 years ago

Follow the instructions in the letter. You must include the letter we sent you when you resubmit the new application. 

When your application is at the intake facility, your application status will show as "Not Available" if you check our Online Passport Status System . Your application will be "In Process" once a passport agency or center begins processing your new application. 

Processing Times

Routine:  6-8 weeks*

Expedited: 2-3 weeks and an extra $60*

*Consider the total time it will take to get a passport when you are booking travel.  Processing times only include the time your application is at a passport agency or center.

• It may take up to 2 weeks for applications to arrive at a passport agency or center. It may take up to 2 weeks for you to receive a completed passport after we print it. 
• Processing times + mailing times = total time to get a passport

Urgent Travel:  See our Get my Passport Fast page. 

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