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UAE residents lose thousands to tour operator accused of fraud

Victims file police complaint against dubai-based travel company after at least half a million dirhams lost.

A group of victims filed a police complaint against a tour and travel company after losing tens of thousands of dirhams each. Photo: Wei Choon Yean

A group of victims filed a police complaint against a tour and travel company after losing tens of thousands of dirhams each. Photo: Wei Choon Yean

Anjana Sankar author image

Scores of people have claimed they have been swindled out of thousands of dirhams by a holiday company in Dubai.

Victims of the potential fraud interviewed by The National alleged that Dubai-based Royal Regis Tours and Travels disappeared with more than half a million dirhams worth of holiday packages that did not materialise.

Many said they paid Dh10,000 to Dh30,000 as a one-time payment for package deals that promised one free family holiday every year anywhere in the world, discounted hotel rates, free gym memberships and concert tickets, among other perks.

The total number of potential victims is not known but more people are coming forward.

The victims of the accused operator came together on social media and have jointly filed a police case against the company.

They have also approached the Department of Economy and Tourism in Dubai, which regulates the industry. The authorities are aware of the case but did not comment further.

The company’s office in Al Mamzar Centre on Al Ittihad Road has been closed since the alleged scam came to light. The mobile phones of their sales agents were switched-off when The National repeatedly called.

In a series of interviews with The National , alleged victims all pointed to what they believe is a scam.

A raffle prize was used to entice families to gather at a hotel and pay up.

They were given a compelling marketing presentation and were asked to sign-up for holiday deals and prizes worth Dh10,000 to Dh30,000.

Wei Choon Yean says he signed up for the deal because he wanted to take his children on holiday. Photo: Wei Choon Yean

By the time people realised they might be victims of a scam, the company and its dozens of sales staff and managers vanished.

“I lost Dh28,000. I took the membership because I wanted to take my children on holiday. That was my weak spot and that is where they hit,” Wei Choon Yean, a Canadian expat in Dubai, who works as a retail manager, told The National.

Mr Yean said the sales agents were so convincing and friendly that he did not "blink an eye" before swiping his credit card to make a full payment.

“In fact, they made it look like a celebration with balloons and people clapping for us when I signed up. They said it was the best decision I had ever taken for my family. I did not know I was walking into a trap," he said.

Mr Yean said his ordeal began when he casually filled up a raffle ticket at a counter during a sales event at the World Trade Centre in April last year, and later got a call about winning the prize.

“When my wife and I went to a hotel to claim it, they invited us for a presentation about holiday packages the company offered," he said.

“There were several families and half a dozen employees including managers of the tour company. Everything they showed looked like a perfect dream. My contract has seven days of a free stay at any four-star property in the world every year plus many other offers.”

As frequent travellers, the deal appeared good value for money for Mr Yean and his wife.

“If we signed up on the same day, they said we could even get a free holiday for a couple and children who could accompany us at half the cost. We were so enticed and signed up for an emerald package that cost Dh28,000,” he said.

The fake contract that Canadian expat Wei Choon Yean signed, shows he paid Dh28,000 for an 'Emerald' holiday package. Photo: Wei Choon Yean

But in the coming months, several attempts to use the offer did not materialise, Mr Yean claimed, and the company staff kept making excuses such as the unavailability of hotels and lack of advance notice.

Several of his emails went unanswered for months.

“That is when I started Googling the company and saw complaints posted by many others. I thought I would never get scammed and that was the biggest mistake on my side,” said Mr Yean.

Same plot but different victims

His story corroborated that of an Indian couple in Dubai, Paromita and Indrajit. The couple, who did not want to reveal their full names, said they signed up for the deal in August 2022 because they were desperate to travel after the pandemic .

“I think they played on that psyche where people were frustrated with the Covid-19 restrictions,” said Paromita.

The couple paid Dh20,500 for a ‘sapphire package’ that came with free seven days stay and a string of other benefits.

“In November, we did get a free night’s stay in Abu Dhabi and they also offered us a free ticket to a music concert in Coca-Cola Arena in Dubai," she said.

"That won our trust. But every time we tried to book a holiday, it became impossible to get a response.”

The couple said they were shocked to see the office closed when they visited in early January.

The office of the Royal Regis Tours and Travels in Al Mamzar Centre in Dubai remains closed, and the mobile phones of the sales staff also remain switched off. Photo: Wei Choon Yean

Mohammed Khan from Pakistan said he and his four other friends were duped.

“There are five of us. We had saved up money during Covid and wanted to travel together to Europe. All of us lost Dh10,000 each. We hope authorities will nab the culprits,” he said.

Moiz S, an Indian, 42, who works in the healthcare sector in Sharjah, is another victim. He claimed he lost Dh10,900.

“I have been a member since 2019. I could not use any offer because of Covid-19. But I have been pestering them with emails and calls for a trip to Georgia and India but with no luck," he said.

“When I demanded a refund, they flatly refused. It was only when I posted a comment on social media, I got connected with dozens of victims.

“It makes me angry that I lost my hard-earned money. But even worse is the feeling that I got fooled.”

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THIS IS A FRAUD COMPANY!!! - 24/7 Tourism

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THIS IS A FRAUD COMPANY!!!

THIS IS A FRAUD COMPANY!!! I contract with this company a TOUR IN ABU DHABI and never make a TOUR, I waiting return my money!!!

Driver is not a guide! Stopped on the roadside for most places to take a picture, we didn’t enter them. Only places we entered were the mosque and heritage village- but he dropped us off for both with no information or guidance at all. Couldn’t answer any questions we asked (i.e. What is the heritage village? Answer: heritage. - no more info!). Took us for a drive around the palace- but again, no info provided and couldn’t answer any questions. Save your money or go elsewhere.

The tourist was horrible. We did not visit all of the sites. I wish I could have a refund! It was such a disappointment on my birthday.

All good! Excellent place for visiting! The driver was super and patient with us, flexible on our demands.

WOW! WOW! that is the only thing that comes to mind - it was the most fascinating Mosque I have seen - the beautiful Marble that surrounds it and the Morano glass panels along with the Italian inlaid tiling just has to be seen to be believed. We went with Arabian Adventures and our guide Imran was fantastic gave us plenty of time to walk around and he explained each element with extensive knowledge. If you don't go on any other tour - DO NOT MISS THIS ONE.

srn nexa tourism dubai reviews

As we were the only two people who had booked the tour we had a private car and driver to take us. The driver was an excellent guide, told us so much about the area and willingly answered questions we had on our first visit to Abu Dhabi. We had plenty of time at Qasar Al Watan, Emirates Palace and The Grand Mosque. We were taken to a local restaurant for lunch which was really good and I would like to thank the driver publicly for helping me to communicate with the chef as I have coeliac disease and needed guidance as to what I could choose. We had a most memorable day visiting three breathtakingly beautiful places. We did take this tour on a Friday which does mean a change in opening times at some of the sights. An excellent day and very good value.

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uae residents, millions, dirhams, tour scam, scammers, tour scam, make my trip, deals, fake, abu dhabi

Abu Dhabi - Victims said the tour packages had 75 days of five star hotel stays anywhere in the world within 25 weeks of registration.

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Ashwani Kumar

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Published: Sat 19 Oct 2019, 7:31 PM

Hundreds of UAE residents were allegedly duped by a tour company, which sold non-existent dream holiday packages with stays in luxury hotels at discounted rates, said they were alerted of the scam through a bulk email. The email from an anonymous sender alerted victims about the scale and severity of the scam worth millions of dirhams. By the time the victims - mostly Indian expats from Abu Dhabi, Al Ain, Dubai, Sharjah, Ras Al Khaimah and Fujairah - realised the fraud, culprits had made away with the loot. The office of Make My Tour in the Capital is now shut with a complaint note from the Abu Dhabi Department of Economic Development (DED) pasted on the door. Victims have lodged police complaints, reached out to the embassy and sought legal assistance. 'They mesmerise you with deals' The trap, victims said, is laid in the malls across the country. "A pleasant sales executive is at the entrance of every mall, who invites you to fill a simple form. The next day, you receive a call saying you have won a lucky draw and need to be in their office with the family to collect the prize. They then introduce tour packages and mesmerise you. Eventually, you will sign the contract and pay through cheque or credit card. But, when you try to avail the services, it will not work," said Indhu Saravanan, who lost Dh35,000. Victims claimed the tour packages had 75 days of five-star hotel stays anywhere in the world within 25 weeks of registration. The rates were 10 to 15 per cent cheaper than any offer in the market. However, no promises were kept and dream holiday never happened. "Once a Make My Tour executive told me booking was done for a hotel in Fujairah but when we went there it wasn't. The executive told me to pay t full amount at the hotel, which would be reimbursed later. But I was duped," said Santhosh Rajamanickam, who paid Dh25,000 for a package. The scammers don't leave anybody and sold packages with up to 90 per cent discount. "They offered me a package for Dh15,000 when I didn't agree, the rates dropped. To my shock, they finally offered the same package for Dh1,750," said Mohiyadhum Mubarak. The victims, from different emirates, have formed a WhatsApp group and recently held a gathering to deliberate on the future course of action. "We want to create awareness. Our money is lost, we don't want anyone else to go through this agony," they said. Khaleej Times contacted the company but operations in Abu Dhabi have been closed down. Modus operandi of scammers Babu M.K., who alllegedly lost Dh14,000 in the tour scam, said his doubts of foul play by the Make My Tour company turned into reality when all victims received an email with details of the modus operandi. "Someone wrote to 200 or more victims informing about the fraud and that the mastermindis in Sharjah. The sender asked us to fight to get the money back. But these matters are always settled with postdated dud cheques. We have reached out to the DED, Indian Embassy and also sought legal assistance. The names of culprits we know are Amjith, Upasana, Manisha, Manoj and Vignesh. Another company - Smiles for Miles - in Dubai is now operational with the same staff who duped us. The booking form of this new company still has the same contact details of Make My Tour," alleged Babu. Karthik S., a resident of Fujairah, noted the entire operations happened in three months' time. "They would have shelled out Dh200,000 to Dh300,000 for their operations and made up to Dh2.5 million to Dh3 million. We are just a handful of the thousands who are being duped across the country." [email protected]   X

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Holiday scam in UAE: Hundreds of expatriates lose millions of dirhams

  • Environment

Expats in UAE lose millions of dirhams in time-share scam; company doesn't exist

ArabianTTTTTTT

  • Hundreds of holiday makers duped to the tune of millions of dirhams in a time-share scam
  • Holiday makers allegedly sold fake time-share holiday memberships by Arabian Times Travel & Tourism LLC (Arabian TTT)
  • At least 200 people are said to be victims and cheated of over Dh4 million
  • Department of Economic Development (DED) confirms  the company no longer exists

Also in this package

  • Time-share company under investigation in Dubai

Dubai: Dubai's Department of Economic Development (DED) confirmed on Thursday that a Dubai-based company, alleged to have duped hundreds of residents to the tune of millions, no longer exists even as more victims come forward with their experiences.

Residents caught up in the alleged scam case, first reported by Gulf News in September 2018, claim that they were sold fake time-share holiday memberships by a fraudulent tour company, Arabian Times Travel & Tourism LLC (Arabian TTT). 

According to contracts signed by the buyers the deal involves a life-time membership giving access to hotels and resorts in India and around the world. The fee varies from one buyer to another and is based on the number of days booked under the time-share scheme. The membership also comes with discounts to a health club in Dubai, Sharjah and Ajman, a coffee shop and restaurant in Ajman and an optical shop in Dubai.

190322 arabian travel

It is estimated that at least 200 people lost over Dh4 million in the alleged scam. Two weeks ago, 30 victims met Gulf News  to share their plight.

Authorities respond; company no longer exists

In an email response to Gulf News on Thursday, Ahmad Al Zaabi, Director of Consumer Protection in the Department of Economic Development (DED) confirmed the company no longer exists.

“With reference to your query on Arabian Travel Tourism, Dubai, the trade license of the company mentioned has expired and the company is not operating in Dubai anymore,” the statement read.

DED’s senior official, on Thursday, further warned customers not to deal with companies whose licenses have expired as they are not allowed to conduct businesses until they renew their licenses.

Al Zaabi said consumers should communicate with legal authorities concerned for cancelling their contract or to request for a compensation / refund with the concerned company.

Dh6,000, Dh8,500, Dh16,000; victims count losses

Contract1_resources1

Indian expat Rajesh Mehta, who works as an IT manager, said he paid Dh6,000 in February 2018 for a 30-day time-share package with Arabian TTT. “More than a year on, I am yet to avail of any of their offers.

Contract-2_resources1

An Indian businessman from Dubai, Anand Jeswani, said he lost Dh8,500. “Neither are they honouring the contract nor are they refunding our money,” said a fuming Jeswani, who is calling upon authorities to do the needful to refund customers their monies.

In response to one of the complainants' emails, DED representatives said that since the matter was outside of their jurisdiction, affected consumers could resort to legal action through the Dubai Courts if they so wished.

“Taking the legal course is not an option for me as hiring a lawyer will cost me more than the money I have lost. Right now if each of us hire a lawyer to fight our case, it is not practical at all. And because there is no legal action being taken, the perpetrators are getting away scot free. How is this fair?”

Sheeba Khan Khokhar from India, said that she is contemplating taking up the matter with DED to refund her Dh16,000 she paid for a 77-day membership.

Another victim Abdul Shakoor said he tried in vain to book his holiday package. "The company did not get back to me on the package I had booked. They kept doing a back and forth with me and we got nowhere. Then they asked me to do my own booking and send them the invoice and that they will reimburse my money, which I did. But to this day I have not been reiumbursed the money. Of course I have also lost the money which I paid the company for my holiday scheme which is several thousands of dirhams, because of internal issues,” he said.

A copy of the email to the victim read: "We regret to inform you that due to non-availability, and the heavy volume of bookings as discussed, company cannot honor this time request, with in the budget of Dh300-400 including (amc 133)... You can book the holiday from your end and and submit the bills so that company will reimburse the bills with in 30-45 working days, Thanks for your cooperation, Your cooperation is highly valued..."

Modus operandi

According to Gaurav Gandhi, a victim, people are lured into sharing their contact details by setting up kiosks in malls.

“The way it goes, Arabian Travel Time & Tourism sets up kiosks in malls across Dhabi, Dubai Sharjah and Ajman. Passersby are handed a voucher and asked to fill it giving details of their email and telephone number. The victims are literally lured into filling vouchers giving details of their email and telephone number at the company’s kiosks set up in malls across the Emirates,” said Gandhi.

“Within a day the person gets a call from the tour company saying they have won a gift and they are invited to a hotel to pick it up and attend a 45-minute video session on the company. I went as well to a hotel to collect my gift and was subjected to high pressure tactics to close the time-share sale. I never thought their promises would be outright lies.”

Gandhi said during the session the holiday makers are given a brochure of the hotels under the time-share package. “They are a variety of three, four and five-star properties around the world. The Arabian TTT sales staff offer you a travel package for five, 10 or 30 years with accommodation in mostly five star properties.”

“During the session people are not allowed to use their mobile to check the company reviews. The staff play loud music in the background and do not let you discuss the package with your family or friends. The staff constantly hover around you forcing you to sign the contract. Payment is made upfront and in full,” he said.

Company offices closed

Gandhi said both the company’s office in Bur Dubai and Karama are closed.

Gulf News contacted Arabian Times Travel & Tourism for a comment, but there has been no response yet.

The Department of Economic Development then said it had launched an investigation into the complaints against the time-share company accused of duping residents.

“Consumers should ensure they are dealing with a licensed company, review their products and services quality, and take enough time comparing the product, service with other companies,” Al Zaabi warned.

Earlier statement

An earlier response from Arabian Travel Time Travel & Tourism LLC sent in September read: “We respect the news & print media and so we want to provide accurate and true information…. We are unable to make full payments on refunds this month …. We request our valued members to be patient for some more time and believe that the amount invested and contributed for membership with Arabian Times will not be lost…We stand by our valued members …please have ‘trust in us’. We hope to start refunding amounts from October 10 onwards.

The email also stated the company was in the process of restructuring. “We are trying to build a good sales and customer services team to deliver good quality service…We seek your apology for not communicating properly… Arabian Times is also building its own hotel and air ticketing portal which is in the last stages of completion. It will be ready to go live on October 20. The portal will provide holiday services to members…”

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COMMENTS

  1. UAE residents lose thousands to tour operator accused of fraud

    Scores of people have claimed they have been swindled out of thousands of dirhams by a holiday company in Dubai. Victims of the potential fraud interviewed by The National alleged that Dubai-based Royal Regis Tours and Travels disappeared with more than half a million dirhams worth of holiday packages that did not materialise.. Many said they paid Dh10,000 to Dh30,000 as a one-time payment for ...

  2. Tour Package Scam : r/dubai

    Tour Package Scam. I see reports on newspaper everyday regarding the tour scams and how people lose money. However these articles don't mention what we are supposed to do if they approached us for the same. I have been invited tomorrow to collect my free gifts in Abu Dhabi. I purposely filled their coupons so I could set a trap.

  3. nexatourism.com Reviews: Is this site a scam or legit?

    Scam Detector analyzed this website, giving it a medium trust score on our chart. We aggregated 53 powerful factors to expose high-risk activity and see if www.nexatourism.com is legitimate. Let's look at it and its Booking Site industry through an in-depth review. You'll also learn how to detect and block scam websites and what you can do if ...

  4. THIS IS A FRAUD COMPANY!!!

    24/7 Tourism. 1,687 Reviews. #278 of 2,449. Outdoor Activities, Tours, More. Dubai 232268, United Arab Emirates. Open today: 12:00 AM - 11:59 PM. Full-Day Tour of Abu Dhabi from Dubai, Sheikh Zayed Grand Mosque. 83. Book in advance.

  5. Srn Nexa Tourism Is Legit & One of Best Travel Company in Uae

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  6. Tour scam: An anonymous email alerted victims in UAE

    Khaleej Times contacted the company but operations in Abu Dhabi have been closed down. Babu M.K., who alllegedly lost Dh14,000 in the tour scam, said his doubts of foul play by the Make My Tour ...

  7. S R N Nexa Tourism Reviews & Ratings

    5.0. 0 Reviews. Share your experience and help others find great places in Dubai. Sort by: S R N Nexa Tourism is one of the best Travel & Ticketing Agencies provider in Dubai. Visit HiDubai for Address, Contact Number, Reviews & Ratings, Photos, Maps of the S R N Nexa Tourism.

  8. SRN NEXA TOURISM is a SCAM company! : r/ScamDubai

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  9. Holiday scam in UAE: Hundreds of expatriates lose millions of dirhams

    Hundreds of holiday makers duped to the tune of millions of dirhams in a time-share scam. Holiday makers allegedly sold fake time-share holiday memberships by Arabian Times Travel & Tourism LLC ...

  10. SRN Nexa Tourism, Centurion Star B, 7b, 34 street, Dubai

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  11. nexatourism.com Reviews

    The review of nexatourism.com has been based on an analysis of 40 facts found online in public sources. Sources we use are if the website is listed on phishing and spam sites, if it serves malware, the country the company is based, the reviews found on other sites, and many other facts. ... SRN NEXA TOURISM LLC IS LEGIT COMPANY IN DUBAI We had ...

  12. S R N Nexa Tourism(Travel & Ticketing Agencies) in Port Saeed, Dubai

    S R N Nexa Tourism located at Deira,Port Saeed is one of the Top Travel & Ticketing Agencies in Dubai. Get S R N Nexa Tourism reviews, ratings, contact address, phone numbers, contact person and map details at HiDubai.com.

  13. Nexa Tourism

    Nexa tourism is one of the renowned and reputed names in the travel industry specialized in all aspects of travel and tourism-related services, located in Dubai, UAE. We handpicked a team full of competent travel experts having considerable experience and in-depth expertise in all tour and travel products, dedicated to facilitating the ...

  14. Srn Nexa Tourism Llc (2023 Winner: UAE Business Awards)

    Srn Nexa Tourism Llc. Best Inbound Travel & Tour Agency 2023. nexatourism.com.

  15. Nexa Tourism L.L.C

    Nexa Tourism L.L.C, Dubai, United Arab Emirates. 86 likes · 1 talking about this. Travel Company

  16. Nexa Tourism

    Maldives Luxury Holiday . Go-easy package with Flights, Hotel, Transfers, Visa & Insurance.

  17. SRN Nexa Tourism, Al Rigga metro station, UAE: branches

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  18. SRN Nexa Tourism LLC, Port Saeed, Dubai

    Office # 1003, 10th Floor, Centurion Star Building, Block # B, Baniyas Road, Port Saeed, Deira, Dubai. Write a review. How would you rate this business? Srn Nexa Tourism Llc ⭐ Port Saeed, Dubai | Travel & Tourism Dubai | All details in one click. | ⏰hours, ☎️phone number, address and map.

  19. Nexa Tourism

    Office Address. Centurion Star Tower Office #1003 Port Saeed Dubai, UAE. [email protected] +971 4 591 0015

  20. Nexa Tourism

    Hotel Bookings -U.A. E & Worldwide We offer more than 200,000 hotels over 198 countries and 15,000 cities, a very comprehensive selection, ranging from cost effective standard hotels to the most luxurious hotels in the world.

  21. SRN Nexa Tourism : r/dubai

    Nexa Tourism is a game-changer in the travel industry. Their prices are unbeatable, and their customer service is exceptional ... A sub to discuss all things Dubai and UAE. Keep conversation respectful. ... Last-Nerve-3946. ADMIN MOD SRN Nexa Tourism . Nexa Tourism is a game-changer in the travel industry. Their prices are unbeatable, and their ...

  22. Bronet General Trading, Centurion Star B, 7b, 34 street, Dubai

    Reviews. Photos 1. Centurion Star B 7b, 34 street 8 Floor, Office 801. 31663 94140. Port Saeed, Deira, Dubai. Show entrance. Closed. Opens tomorrow at 09:00 am. From 9 March to 8 April - Ramadan.

  23. Srn Nexa Tourism Is Legit & One of Best Travel Company in Uae

    SRN NEXA TOURISM IS LEGIT & ONE OF BEST TRAVEL COMPANY IN UAE. I want to share my experienced as a old Member 2019 @ SRN NEXA TOURISM LLC and I would like to extend my appreciation to Mr Sadiq and Mam Julie for their excellent assistance being a first 10 member to all of my headache inquiry. Alot of reviews was telling that this company is scam ...