What does a travel agent do?
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What is a Travel Agent?
A travel agent assists individuals or groups in planning, organizing, and booking various aspects of their travel arrangements. They act as intermediaries between travelers and travel suppliers, such as airlines, hotels, car rental companies, and tour operators. Travel agents have in-depth knowledge of different destinations, travel options, and industry trends, which they leverage to provide personalized recommendations and advice to their clients.
One of the primary roles of a travel agent is to help clients navigate the complex world of travel. They listen to their clients' preferences, budget constraints, and desired experiences, and then work towards creating a tailored itinerary that meets their needs. Travel agents handle tasks such as booking flights, accommodations, ground transportation, and excursions, ensuring that all the necessary arrangements are made smoothly. They can also provide valuable insights on visa requirements, travel insurance, and local customs, helping travelers make informed decisions and avoid potential pitfalls.
What does a Travel Agent do?
Travel agents possess extensive knowledge and expertise in the travel industry, including destinations, transportation options, accommodations, and activities. This expertise allows them to provide valuable advice and guidance to travelers, helping them make informed decisions and create well-planned itineraries that meet their specific needs and preferences. They also have access to a wide range of resources and tools that enable them to efficiently search for the best deals, discounts, and promotions available. They can often secure exclusive rates and packages, saving their clients both time and money.
Duties and Responsibilities Here are some common tasks and responsibilities associated with being a travel agent:
- Client Consultation: Travel agents engage in thorough consultations with clients to understand their travel preferences, requirements, and budget. They ask relevant questions to gather necessary information and provide personalized recommendations based on the client's needs.
- Itinerary Planning: Based on client preferences, travel agents create detailed travel itineraries that include destinations, transportation options, accommodations, and activities. They consider factors like travel dates, budget constraints, and any specific requests from clients.
- Reservation and Booking: Travel agents handle the booking process for flights, hotels, rental cars, and other travel-related services. They ensure that all bookings are made accurately and efficiently, securing the best available rates and deals for their clients.
- Travel Documentation and Logistics: Travel agents assist clients in obtaining necessary travel documents such as passports, visas, and travel insurance. They provide guidance on the documentation process and ensure that clients have all the required paperwork in order. Agents also handle logistical aspects like seat assignments, baggage allowances, and transportation arrangements.
- Knowledge of Destinations: Travel agents possess extensive knowledge about various destinations, including popular attractions, local customs, weather conditions, and safety considerations. They provide valuable information and recommendations to clients, enabling them to make well-informed decisions about their travel plans.
- Customer Service: Travel agents offer exceptional customer service throughout the entire travel process. They address client inquiries, resolve any issues or concerns that may arise, and provide support during the trip. Agents act as a point of contact for emergencies and assist clients in making alternative arrangements if necessary.
- Stay Up-to-Date with Industry Trends: To provide the best service to clients, travel agents stay updated with the latest industry trends, travel regulations, and changes in travel technology. They attend industry conferences, participate in training programs, and conduct research to ensure their knowledge is current.
- Sales and Marketing: Some travel agents engage in sales and marketing activities to attract new clients and promote travel packages and services. They may participate in trade shows, develop promotional materials, and utilize online platforms to reach a wider audience.
- Financial Management: Travel agents handle financial transactions related to travel bookings, including processing payments, issuing refunds, and managing invoices. They maintain accurate records of financial transactions and ensure compliance with accounting procedures.
- Continuous Learning: Travel agents continuously enhance their skills and knowledge by staying updated on travel industry trends, new destinations, and emerging technologies. They actively seek opportunities for professional development to provide the best possible service to their clients.
Types of Travel Agents There are various types of travel agents, each specializing in different aspects of travel and catering to specific clientele. Here are some common types of travel agents and what they do:
- Leisure Travel Agents: Leisure travel agents focus on organizing vacations and leisure trips for individuals, families, or groups. They assist clients in planning and booking all aspects of their leisure travel, including flights, accommodations, tours, and activities. Leisure travel agents may specialize in specific types of travel, such as beach vacations, cruises, adventure travel, or luxury travel.
- Corporate Travel Agents: Corporate travel agents primarily cater to business travelers and companies. They handle the complex travel needs of corporate clients, including booking flights, arranging accommodations, managing itineraries, and coordinating travel logistics. Corporate travel agents are familiar with business travel policies, negotiated rates, and preferred vendors to ensure cost-effective and efficient travel arrangements for their clients.
- Group Travel Agents: Group travel agents specialize in organizing travel for large groups, such as family reunions, weddings, school trips, or corporate retreats. They handle group bookings for flights, accommodations, transportation, and activities, negotiating group rates and coordinating logistics to accommodate the specific needs and preferences of the group.
- Tour Operators: Tour operators design and operate pre-packaged tours and travel itineraries. They create comprehensive tour packages that include transportation, accommodations, guided tours, and activities. Tour operators often work with travel agents to sell their tour packages, providing them with a ready-made product to offer their clients.
- Destination Specialists: Destination specialists focus on specific regions, countries, or cities. They have in-depth knowledge of the destination's culture, attractions, local experiences, and logistical considerations. Destination specialists provide expert advice and create customized itineraries for travelers seeking in-depth exploration of a particular destination.
- Online Travel Agents (OTAs): Online travel agents operate through internet platforms and websites, offering a wide range of travel services. They allow customers to search, compare, and book flights, hotels, rental cars, and other travel services online. Online travel agents may also provide customer support and assistance through online chat or call centers.
- Niche Travel Agents: Niche travel agents specialize in specific types of travel, catering to niche markets or specialized interests. Examples include adventure travel agents, luxury travel agents, honeymoon specialists, culinary travel agents, or eco-tourism experts. These agents have extensive knowledge and expertise in their niche area, curating unique experiences and tailored itineraries for clients with specific interests.
Are you suited to be a travel agent?
Travel agents have distinct personalities . They tend to be enterprising individuals, which means they’re adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident, and optimistic. They are dominant, persuasive, and motivational. Some of them are also conventional, meaning they’re conscientious and conservative.
Does this sound like you? Take our free career test to find out if travel agent is one of your top career matches.
What is the workplace of a Travel Agent like?
The workplace of a travel agent can vary depending on their specific employment arrangement. Some travel agents work in traditional brick-and-mortar travel agencies, which may be part of a larger travel company or operate independently. In these settings, travel agents typically have a physical office space with workstations, computers, and travel industry resources such as brochures, destination guides, and reservation systems. They may have a reception area to welcome clients and conduct in-person consultations.
With the increasing prevalence of remote work and online booking platforms, many travel agents now have the flexibility to work from home or in virtual offices. They utilize technology, such as laptops, smartphones, and high-speed internet, to communicate with clients, access travel resources, and make online bookings. Virtual travel agents often communicate with clients via phone, email, or video conferencing, offering the convenience of remote consultations.
Travel agents also frequently visit destinations, attend industry conferences, and participate in familiarization trips organized by travel suppliers. These opportunities allow them to gain firsthand experience, build relationships with suppliers, and stay updated on the latest travel trends. While travel agents spend a significant amount of time working at their desks, they also have the chance to explore and experience the destinations they recommend to their clients.
In terms of work hours, travel agents may have a standard office schedule, working weekdays during regular business hours. However, they may also need to be flexible, accommodating clients in different time zones or assisting with emergency situations outside of regular office hours. The workload of travel agents can vary throughout the year, with peak periods during holiday seasons or when there are significant events or festivals happening in popular destinations.
Frequently Asked Questions
Pros and cons of being a travel agent.
Being a travel agent can be an exciting and rewarding career for individuals who are passionate about travel and enjoy helping others create memorable experiences. However, like any profession, there are pros and cons to consider.
- Travel Opportunities: One of the major advantages of being a travel agent is the exposure to diverse travel opportunities. Travel agents often have the chance to visit destinations, experience different cultures, and explore new places as part of their job. This firsthand experience not only enhances their knowledge but also allows them to provide valuable insights and recommendations to clients.
- Personal Satisfaction: For individuals who are passionate about travel and helping others, being a travel agent can be personally fulfilling. The ability to create personalized itineraries and witness the joy and excitement of clients as they embark on their dream trips can be highly rewarding.
- Knowledge and Expertise: Travel agents develop a deep understanding of destinations, travel products, and industry trends. They stay up-to-date with the latest information, including visa requirements, safety advisories, and emerging travel destinations. This expertise allows them to provide valuable advice and recommendations to clients, ensuring they have well-planned and memorable travel experiences.
- Building Relationships: Travel agents have the opportunity to build strong relationships with clients, travel suppliers, and industry professionals. They can establish a network of contacts that can enhance their business and open doors for collaboration and future opportunities.
- Industry Changes and Competition: The travel industry is constantly evolving, with new technologies, online booking platforms, and dynamic pricing models. Travel agents must stay updated with these changes and adapt their business practices accordingly. The rise of online travel agencies and self-booking options has increased competition, requiring travel agents to differentiate themselves and provide added value to their clients.
- Workload and Time Management: The travel industry can be demanding, especially during peak travel seasons. Travel agents may need to work long hours, including evenings and weekends, to accommodate client needs and handle emergencies. Proper time management skills are essential to balance the workload and maintain a healthy work-life balance.
- Pressure for Exceptional Customer Service: Travel agents are expected to deliver outstanding customer service consistently. They must handle client inquiries, resolve issues, and manage expectations throughout the travel process. This level of customer service can be challenging, particularly when dealing with unforeseen circumstances or dissatisfied clients.
- Commission-Based Income: While some travel agents receive a salary or hourly wage, others rely on commission-based income. This means their earnings are directly tied to the bookings they secure for clients. It can take time to build a client base and establish a steady income stream, especially in the early stages of a travel agent's career.
Travel Agents are also known as: Travel Consultant
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Growth Trends for Related Jobs
Definition of a travel consultant.
Planning a trip? A travel consultant can help you make the most of your experience. A travel consultant has the expertise to create a customized itinerary for a unique, memorable vacation.
What Is a Travel Consultant?
Travel consultants assess clients' wants and needs, and can provide information about the best travel options. They work at understanding their clients so that they can build long-term relationships. Travel consultants work with hotels, airlines, as well as other venues to get the best prices for their clients. It's their job to attend to every detail so that travelers will have an enjoyable, problem-free experience. The average annual salary for a travel consultant is $40,372, but it can vary, according to geographic location, experience and other factors. Consultants often get industry perks, including commissions and free or discounted travel, which can offset relatively low salaries.
Travel Agent or Travel Consultant?
In decades past, the services of a travel agent were necessary to get airline tickets, book a cruise or create an itinerary for a vacation or business trip. The internet changed all that. With numerous booking sites and the ability for consumers to contact hospitality providers directly, the need for travel agents has dwindled. Still, a travel agent is helpful when you know what you want and you'd like someone else to make the arrangements. A travel agent is a salesperson who earns commissions from the hotels, resorts and entertainment venues booked for clients. Airlines no longer pay commissions to travel agents, which is a big factor in the declining need for travel agency services.
The average salary for a travel agent is $42,696 a year. There are no formal education requirements to get into the business. Some community colleges offer one-year certificate programs or two-year associate's degrees that will prepare you for the job. Online courses are available too; just make sure to do your research before enrolling so you understand what you'll be getting and what it will cost.
A travel consultant does not just fulfill a client's orders. As travelers are increasingly looking for customized and boutique experiences, the role of a travel consultant is to use their extensive knowledge of travel opportunities and their understanding of their clients to create a trip that's memorable and unique. If your passion is volunteerism, if you want luxury travel or you're seeking a one-of-a-kind adventure, a travel consultant can help you plan a trip that caters to your needs.
A travel consultant can also serve as an advocate should problems arise on a trip. If flights are cancelled, for example, a travel consultant can use industry connections to re-book a flight so the client does not have to stand in long lines of disgruntled passengers who need to make their own arrangements.
What's a Travel Manager?
A travel manager works for an organization and handles travel arrangement for employees. Travel manager responsibilities can include the administration of travel policies and guidelines, budgeting and utilization analysis. Corporate travel managers advise employees about travel requirements such as passports, visas and any special conditions. Typically, a bachelor's degree is required. Salaries usually range from $76,608 to $107, 022 per year, depending on geographic location, experience and other factors.
GDS: A Travel Industry Essential
GDS stands for Global Distribution System. It's specialized computer software that provides information on airline travel. GDS is more sophisticated than an airline booking site, as it not only provides flight times and costs of carriers, but also information on the aircraft, the classes of seating and other details. GDS is not for use by the public. In fact, you must have an accreditation number in order to log in, which you can get only after completing extensive training. The International Air Transport Association (IATA) offers a variety of online training courses for GDS.
GDS job descriptions are posted by companies that book high volumes of air travel. Because GDS is a complex system, it is not worthwhile to use it for individual or small numbers of bookings.
Job description of an incentive travel specialist →.
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Denise Dayton is a a freelance writer who specializes in business, education and technology. She has written for eHow.com, Library Journal, The Searcher, Bureau of Education and Research, and corporate clients.
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What does a Travel Consultant do?
A travel consultant is responsible for organizing travel arrangements by recommending travel packages, inclusive of all details such as location, travel costs, amenities, and other related factors. Travel consultants confirm the client's preference, ensuring the execution of plans based on their best interests. They arrange the itineraries, reservations, and other specifics for the client's security and comfortability. Travel consultants should also consider factors that may affect travel plans, such as weather conditions and other booking complications, immediately notifying the client on plan adjustments.
- Skills And Traits
- Types of Travel Consultant
Travel consultant responsibilities
Here are examples of responsibilities from real travel consultant resumes:
- Manage small scale projects to ensure profile databases and scripts properly transfer information in GDS.
- Negotiate contracts, book event/meeting space; manage corporate housing for independent contractors, including RFP's and ROI's.
- Collaborate with other offices on VIP and unusual international reservations for better quality of reservations.
- Provide customer service by providing administrative support to associates using the online reservation booking tool Apollo.
- Modify business travelers airline, car and hotel reservations including exchanging tickets in emergency and non emergency situations.
- Book transportation and hotel reservations using a computer or telephone, collecting payment for transportation and accommodations from the customer.
- Coordinate transportation/reservations, utilize Apollo reservations software
- Operate Amadeus global distribution system to build air itineraries.
- Conduct monthly centrally bill account (CBA) reconciliation in DTS.
- Help arrange both corporate and leisure reservation using the Amadeus CRS system.
- Review all authorization and vouchers within DTS for errors prior to approval.
- Facilitate all airline contracts from start to finish; group air ticketing, passport and visa.
- Monitor and sort global distribution system (GDS) queues (or similar program) to maintain quality control.
- Conduct RFP's, and negotiate discounts with agencies, airlines, car rental companies and hotels as necessary.
- Utilize WorldSpan travel and reservation software.
Travel consultant skills and personality traits
We calculated that 33 % of Travel Consultants are proficient in Reservations , Booking , and Car Rentals . They’re also known for soft skills such as Communication skills , Customer-service skills , and Detail oriented .
We break down the percentage of Travel Consultants that have these skills listed on their resume here:
Modified business travelers airline, car and hotel reservations including exchanging tickets in emergency and non emergency situations.
Provided customer service by providing administrative support to associates using the online reservation booking tool Apollo.
Coordinate domestic/international flight arrangements, hotel accommodations, car rentals, train tickets and limo service.
Provide information and prepared and book all air, car, and hotel reservations for frequent business travel members.
Cultivated customer relationships by providing superior service in all aspects of corporate travel, ultimately increasing potential for repeat business.
Tracked marketing demographics and performed related accounting functions using advanced travel industry software.
Common skills that a travel consultant uses to do their job include "reservations," "booking," and "car rentals." You can find details on the most important travel consultant responsibilities below.
- Communication skills. To carry out their duties, the most important skill for a travel consultant to have is communication skills. Their role and responsibilities require that "travel agents must listen to clients’ travel needs and offer travel advice and information that meet those needs." Travel consultants often use communication skills in their day-to-day job, as shown by this real resume: "manage direct communication with tour operators, resort/property managers and transportation vendors (airline, rail and ground). "
- Customer-service skills. Another soft skill thatrsquo;s essential for fulfilling travel consultant duties is customer-service skills. The role rewards competence in this skill because "travel agents must be able to interact with clients and respond to questions and complaints in a friendly, professional manner." According to a travel consultant resume, herersquo;s how travel consultants can utilize customer-service skills in their job responsibilities: "provided vacation information and arranged travel reservations for customers utilizing points earned on various credit card redemption programs. "
- Detail oriented. This is an important skill for travel consultants to perform their duties. For an example of how travel consultant responsibilities depend on this skill, consider that "travel agents must ensure that the reservations they make are for the dates, times, and locations that match travelers’ schedules." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a travel consultant: "created detailed client profiles in the sabre program. "
- Organizational skills. travel consultant responsibilities often require "organizational skills." The duties that rely on this skill is shown by the fact that "travel agents often work on itineraries for many clients at once." This resume example shows what travel consultants do with organizational skills on a typical day: "performed multiple tasks and organizational skills enhanced communication and customer service skills developed and organized sales material to increase client base"
- Sales skills. Another common skill required for travel consultant responsibilities is "sales skills." This skill comes up in the duties of travel consultants all the time, as "travel agents must be able to persuade clients to buy transportation, lodging, or tours." An excerpt from a real travel consultant resume shows how this skill is central to what a travel consultant does: "checked in and assisted members with maps, books and any related sales of travel through aaa special preferred suppliers. "
See the full list of travel consultant skills
The three companies that hire the most travel consultants are:
- BCD Travel 158 travel consultants jobs
- Vail Resorts 35 travel consultants jobs
- Accenture 30 travel consultants jobs
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Travel consultant vs. tour agent.
A corporate travel agent assists people in planning, choosing, and arranging holidays. Corporate travel agents will work to the budget set out by those planning the holiday. They provide opinions and advice on the places to go as well as local tourist attractions, customs, and events. The characteristics of agents include enthusiasm, resourcefulness, people skills, and professionalism . They offer foreign and domestic travel services for their corporate clients. Also, they coordinate international and national travel for clients.
The annual salary of tour agents is $15,355 lower than the average salary of travel consultants.
While the two careers have a salary gap, they share some of the same responsibilities. Employees in both travel consultant and tour agent positions are skilled in reservations, hotel reservations, and airline tickets.
These skill sets are where the common ground ends though. The responsibilities of a travel consultant are more likely to require skills like "strong problem-solving," "booking," "car rentals," and "corporate travel." On the other hand, a job as a tour agent requires skills like "telephone messages," "sales floor," "data entry," and "crs." As you can see, what employees do in each career varies considerably.
The education levels that tour agents earn slightly differ from travel consultants. In particular, tour agents are 1.3% less likely to graduate with a Master's Degree than a travel consultant. Additionally, they're 0.3% more likely to earn a Doctoral Degree.
Travel consultant vs. Corporate travel expert
Corporate travel expert positions earn higher pay than travel consultant roles. They earn a $22,772 higher salary than travel consultants per year.
While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both travel consultants and corporate travel experts have skills such as "reservations," "booking," and "car rentals. "
Each career also uses different skills, according to real travel consultant resumes. While travel consultant responsibilities can utilize skills like "strong problem-solving," "corporate travel," "travel reservations," and "airline tickets," corporate travel experts use skills like "gds," "customer service," "travel arrangements," and "real estate."
Corporate travel experts earn higher levels of education than travel consultants in general. They're 6.4% more likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.
Travel consultant vs. Corporate travel agent
An average corporate travel agent eans a lower salary compared to the average salary of travel consultants. The difference in salaries amounts to corporate travel agents earning a $12,498 lower average salary than travel consultants.
Travel consultants and corporate travel agents both have job responsibilities that require similar skill sets. These similarities include skills such as "reservations," "booking," and "hotel reservations," but they differ when it comes to other required skills.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from travel consultant resumes include skills like "strong problem-solving," "car rentals," "corporate travel," and "travel reservations," whereas a corporate travel agent is more likely to list skills in "rental cars," "corporate travel arrangements," "corporate travel policies," and "tour packages. "
Most corporate travel agents achieve a similar degree level compared to travel consultants. For example, they're 2.9% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.
Travel consultant vs. Traveler
Travelers typically earn higher pay than travel consultants. On average, travelers earn a $3,225 higher salary per year.
Each job also requires different skills to carry out their responsibilities. A travel consultant uses "reservations," "strong problem-solving," "booking," and "car rentals." Travelers are more likely to have duties that require skills in "cst," "patient care," "home health," and "rehabilitation. "
In general, travelers hold similar degree levels compared to travel consultants. Travelers are 4.9% more likely to earn their Master's Degree and 0.8% more likely to graduate with a Doctoral Degree.
Types of travel consultant
How to become a consultant.
- Travel Agent
How To Become a Travel Agent
- Travel Coordinator
How To Become a Travel Coordinator
- Travel Counselor
How To Become a Travel Counselor
- Corporate Travel Agent
- Corporate Travel Consultant
How To Become a Corporate Travel Consultant
Updated February 16, 2024
The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.
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Travel Consultant Job Description
Travel consultants provide suggestions for travel arrangements and then proceed to make those plans upon confirmation that clients would like to purchase the package. Most travel consultants require a deposit before they work to secure reservations.
Travel Consultant Job Description Template
We are looking for a well-traveled and insightful travel consultant to advise on and plan business and vacation itineraries. The travel consultant should meet with clients to determine their needs, and then select the most appropriate options given time and budget constraints. You should also inform clients of cancellation procedures and any applicable penalties.
To ensure success as a travel consultant, you should plan arrangements in accordance with clients' mobility and medical requirements. An outstanding travel consultant will monitor and tend to all queries within short turnaround times.
Travel Consultant Responsibilities:
- Responding to inquiries about our company's services and offerings.
- Determining each client's requirements, including destinations, length of stay, and transit time.
- Ensuring that clients pay the deposit before you commence with bookings.
- Informing clients about the cancellation policy, including salient dates and all penalties.
- Ascertaining and adhering to the available budget.
- Selecting the most appropriate transport based on the available finances, requisite departure and arrival times, and preferred duration of transit.
- Securing accommodation that is best suited to the budget and location of choice.
- Planning excursions based on each client's needs and interests.
- Accounting for mobility and medical needs during each phase of the trip planning process.
Travel Consultant Requirements:
- High school diploma or equivalent.
- Qualification in tourism or similar is preferred.
- Demonstrable experience as a travel consultant, with expertise in local and international travel arrangements.
- Computer literate, with exceptional desktop research and professional writing skills.
- Top-notch interpersonal skills, including communication, respect, and empathy.
- Ability to source the best quotes.
- A knack for delivering multiple outputs within tight turnaround times, as needed.
- Capacity to deliver commendable services that surpass clients' expectations.
Travel agent job description, reservation agent job description, travel consultant interview questions, travel agent interview questions, reservation agent interview questions.
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Travel Consultant Job Description Template
What Does a Travel Consultant Do?
Travel consultants advise clients about options for travel in accordance with stated objectives. They facilitate travel arrangements and accommodations for individuals and groups. They also make sure that clients have all the necessary documentation required to travel to their destinations.
Travel Consultant Job Overview
In the travel consultant role, you will research domestic and international places of interest. You will book travel arrangements and collect payments from customers. Success in this position will be demonstrated by the effective execution of each customer’s travel plans.
Travel Consultant Job Responsibilities and Duties
- Books flight and other transportation arrangements as well as lodging and tours
- Provides information about travel destinations and accommodations
- Communicates with vendors of travel-related products to get the best deals
- Visits sites in advance of recommending to tourists
- Markets and sells holiday and other specialized tour packages
Travel Consultant Job Requirements
- Associate or Bachelor’s degree in Hospitality, Travel and Tourism, or similar field
- A certificate in travel consultancy
- Great sales and marketing ability
- Superior knowledge of tourism-industry trends
- Excellent knowledge of travel software
- Ability to speak multiple languages is a plus
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Adrienne Smith is a content strategy consultant working with high-growth businesses on their brand messaging, content strategy, and content creation. A digital nomad, she's exploring the world's cultures and cuisines as she works.
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Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.
Travel consultants typically do the following:
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
- Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
- Collect deposits and balances
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Attend conferences to maintain familiarity with tourism trends
- Create and update electronic records of clients
- Maintain relationships with key persons
The following job titles also refer to travel consultant:
business travel consultant tourism promotion agent business travel advisor leisure travel consultant travel advisor
Travel consultants work in a variety of settings, including travel agencies, tour operators, and corporate travel departments. They typically work a regular 40-hour week, although they may have to work evenings and weekends to accommodate their clients’ schedules.
Some travel consultants work from home, and some may travel extensively to meet with clients or attend conferences. The work can be stressful, especially when making travel arrangements for last-minute trips or dealing with irate customers. However, most travel consultants find the work to be exciting and enjoy the opportunity to help people plan their dream vacations.
Travel consultants need at least a high school diploma . Many employers prefer an associate or bachelor’s degree in hospitality, travel or a related field. Relevant coursework includes hospitality, sales, marketing, accounting, economics, business and geography.
Travel consultants typically receive on-the-job training from their new employer. This training may include learning the company’s policies and procedures, as well as the software and technology they use. It may also include shadowing an experienced travel consultant to learn how to perform various tasks
ISCO skill level
ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:
- the nature of the work performed in an occupation in relation to the characteristic tasks and duties
- the level of formal education required for competent performance of the tasks and duties involved and
- the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.
Travel consultant is a Skill level 2 occupation.
Travel consultant career path
These occupations, although different, require a lot of knowledge and skills similar to travel consultant.
travel agent ticket sales agent tour organiser tourist information officer night auditor
Long term prospects
These occupations require some skills and knowledge of travel consultant. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of travel consultant with a significant experience and/or extensive training.
tourist information centre manager travel agency manager hospitality entertainment manager mountain guide rooms division manager
Essential knowledge and skills
This knowledge should be acquired through learning to fulfill the role of travel consultant.
- Geographical areas relevant to tourism : The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
Essential skills and competences
These skills are necessary for the role of travel consultant.
- Guarantee customer satisfaction : Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
- Use global distribution system : Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.
- Oversee travel arrangements : Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.
- Maintain working relationships : Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.
- Handle customer complaints : Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Upsell products : Persuade customers to buy additional or more expensive products.
- Process booking : Execute a booking of a place according to client’s requirement in advance and issue all appropriate documents.
- Provide tourism related information : Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
- Advertise travel insurance : Promote and sell insurance that is intended to cover medical expenses, financial default of travel suppliers and other losses incurred while travelling, either within one’s own country or internationally.
- Devise tailor-made tourism itineraries : Create custom-made itineraries, taking into account the specific needs and preferences of customers.
- Maintain relationship with suppliers : Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
- Sell tourist packages : Exchange tourist services or packages for money on behalf of the tour operator and manage transportation and accommodation.
- Customise travel package : Personalise and present custom-made travel packages for customer’s approval.
- Identify customer’s needs : Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- Maintain customer service : Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Carry out internet research : Execute efficient search on the internet in order to gather relevant information and share it with others.
- Use customer relationship management software : Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
- Process payments : Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
- Maintain customer records : Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
- Apply foreign languages in tourism : Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
Optional skills and competences
These skills and competences are sometimes, but not always, required for the role of travel consultant. However, mastering these skills and competences allows you to have more opportunities for career development.
- Comply with food safety and hygiene : Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
- Read maps : Read maps effectively.
- Use different communication channels : Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
- Oversee the design of touristic publications : Monitor the design of marketing publications and materials for the promotion of tourism-related products.
- Oversee the printing of touristic publications : Manage the printing of marketing publications and materials for the promotion of tourism-related products.
- Demonstrate intercultural competences in hospitality services : Understand, respect and build constructive and positive relations with intercultural clients, guests and collaborators in the field of hospitality.
- Plan events : plan programmes, agendas, budgets, and services of an event according to customers’ requirements.
- Assist clients with special needs : Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
- Manage online content : Ensure the website content is up to date, organised, attractive and meets the target audience needs, the requirements of the company and international standards by checking the links, setting the publishing time framework and order.
- Build business relationships : Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
- Follow ethical code of conduct in tourism : Carry out touristic services according to accepted principles of right and wrong. This includes fairness, transparency and impartiality.
- Perform services in a flexible manner : Adapt service approach when circumstances change.
ISCO group and title
4221 – Travel consultants and clerks
- Travel consultant – ESCO
- Travel Consultant job description template – Workable
- Travel Consultant Job Description: Salary, Duties, & More – Climb the Ladder
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Know the difference between Travel Consultants and Travel Agents
What is the difference between a travel agent and a travel consultant? The shift started in the 1990's with the introduction of online booking sites. Travelers who once reserved air tickets and hotels directly with a travel agent now had access to book directly. In the following 25+ years, thousands of agencies closed their doors and the business models shifted from distributors to specialists.
Travel agents are often affiliated with an agency or consortia and serve as an intermediary between booking systems and travelers. They may have a speciality for a destination, region, or niche like African safaris or Caribbean cruises. Agents also receive incentives from the companies and organizations they promote. For example, if they book a certain number of rooms with Marriott Hotels & Resorts, they accrue bonuses and/or complimentary stays for personal use.
Travel consultants have emerged to serve the need of those seeking experiential travel. While online sites now dominate the market for air ticket + hotel bundles, consultants offer a personal touch. They are advocates who create a conversation, map logistics, and offer authentic experiences for their clients. Consultants often work directly with Destination Management Companies (DMC's) abroad in the respective countries.
So who is the ideal resource for your trip?
If you are seeking a good deal on basic services, including flight ticketing and hotel rooms, an agent may have volume from their host company to offer discounted rates. However, if a good value to you includes assistance and advocacy on specialized experiences, a travel consultant will have access to more local connections - farmhouse cuisine with villagers, tea with a royal family, or private viewings of art collections.
At Sodha Travel, we consider our team travel consultants. We are certified destination specialists, independently owned, and only reserve comprehensive itineraries. Additionally, we are not associated with a commission or loyalty program and can therefore offer unbiased suggestions for accommodations and experiences. Our philosophy is to create relationships with our clients and offer truly customized travel programs. We have spent thousands of hours staying in hotels, meeting guides, inspecting vehicles, and building relationships with vendors, proprietors, and locals. Sodha Travel has a mindful, integral approach to tourism with a commitment to socially and environmentally conscious itineraries. This expertise and awareness comes from years of servicing South Asia.
Let us know how we can assist with planning your adventure in South Asia!
Topics: Accommodations , Transportation , Education , consultant
Written by Allison Sodha
As the President of Sodha Travel and author of Go! Girl Guides India, Allison has spent almost two decades exploring South Asia. She has a passion for creating experiences fueled by a deeper understanding of local communities.
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12 Corporate Travel Consultant Skills: Definition and Examples
When it comes to being a corporate travel consultant, there are a few key skills that you will need to have in order to be successful. These skills include being able to effectively communicate with clients, being organized, and being able to find the best deals on travel arrangements.
Corporate Travel Consultant Skills
Corporate travel consultant, arranging travel, booking flights, accommodation bookings, transport bookings, itinerary planning, liaising with clients, organising events, researching destinations, negotiating rates, budget management, report writing.
A corporate travel consultant is someone who helps businesses plan and book their travel arrangements. This can include booking flights, hotels, car rentals, and other transportation. It can also involve helping to plan itineraries and providing other travel-related advice.
Businesses need a corporate travel consultant in order to take care of the many details involved in planning business travel. This can save the company time and money, and help to ensure that everything goes smoothly.
The ability to arrange travel is an important skill for corporate travel consultants. This includes booking flights, hotels, and rental cars, as well as making any necessary arrangements for ground transportation and activities. This skill is important because it allows consultants to provide their clients with a complete travel itinerary, making the process of planning a business trip much easier.
The ability to book flights is an important skill for corporate travel consultants. This is because they need to be able to find and book flights for their clients. This can be a difficult task, as there are many different airlines and flight options available. A good travel consultant will be able to find the best flights for their clients, and make sure that they arrive on time and safely.
The ability to book accommodation for corporate clients is an important skill for any corporate travel consultant. This is because accommodation can often be one of the most expensive aspects of a corporate trip, and it is therefore important to be able to find and book suitable accommodation for clients within their budget.
The ability to book transport for corporate clients is an important skill for corporate travel consultants. This is because it can be difficult to find reliable and affordable transport options for groups, and it is important to be able to find the best option for each client.
An itinerary planning skill is important for a corporate travel consultant because it allows them to effectively plan and organize a business trip. This includes creating a schedule, making reservations, and arranging transportation. This skill is important in order to make sure the trip goes smoothly and that all the necessary arrangements are made.
A corporate travel consultant needs to be able to liaise with clients in order to understand their needs and requirements. This involves being able to communicate effectively, both verbally and in writing. It is important to be able to build relationships with clients and gain their trust.
Organising events is a skill that corporate travel consultants need in order to be able to plan and execute corporate travel plans. This includes being able to book flights, accommodation and transport for groups of people, as well as coordinating activities and itineraries.
The ability to research destinations is an important skill for corporate travel consultants. This is because they need to be able to find information on potential travel destinations for their clients, in order to help them make informed decisions about where to go. Additionally, research skills are also important in helping consultants understand the different options available to their clients, so that they can tailor the perfect trip.
The ability to negotiate rates is an important skill for corporate travel consultants, as it allows them to get the best possible deals for their clients. This can save the company money and help to keep costs down.
Budget management is the process of planning, organizing, and controlling finances in order to meet organizational goals. An effective budget manager will be able to control costs, maximize resources, and track spending. This skill is important for corporate travel consultants because they often work with clients who have limited budgets. By being able to manage budgets effectively, consultants can help their clients save money and stay within their budget constraints.
Report writing is a skill that corporate travel consultants need in order to communicate effectively with clients and other stakeholders. This skill is important because it allows consultants to provide clear and concise reports that highlight the key points of their findings. Good report writing skills can help to build trust and credibility with clients, and can also make it easier to sell travel services.
How to improve corporate travel consultant skills
Corporate travel consultants are responsible for providing seamless travel experiences for their clients. They must be able to anticipate the needs of their clients and provide solutions that meet or exceed their expectations. In order to be successful, corporate travel consultants must possess a variety of skills.
First and foremost, corporate travel consultants must be excellent communicators. They must be able to clearly and concisely communicate with their clients to understand their needs. They must also be able to effectively communicate with suppliers to negotiate the best rates and terms. Furthermore, they must be able to effectively communicate with internal stakeholders to ensure that all travel arrangements are made in accordance with company policy.
Second, corporate travel consultants must have strong organizational skills. They must be able to keep track of multiple reservations and itineraries. They must also be able to effectively manage their time in order to meet deadlines.
Third, corporate travel consultants must have a high level of attention to detail. They must pay close attention to the details of each reservation and itinerary in order to avoid any errors. Furthermore, they must carefully review all invoices and receipts to ensure that all charges are accurate.
Fourth, corporate travel consultants must have strong problem-solving skills. They often have to deal with last-minute changes or cancellations. They must be able to quickly find alternative solutions that meet the needs of their clients.
Finally, corporate travel consultants must possess a high level of customer service skills. They must be able to provide a positive experience for their clients from start to finish. They should also be available 24/7 in case their clients need assistance while on their trip.
There are a variety of ways that corporate travel consultant skills can be improved. One way is through formal training programs offered by professional organizations such as the National Business Travel Association (NBTA) or American Society of Travel Agents (ASTA). Alternatively, many companies offer on-the-job training for new employees. Additionally, there are many online resources that offer tips and advice on how to improve various skills required for this position.
How to highlight corporate travel consultant skills
As a corporate travel consultant, you will need to be able to effectively communicate with clients and understand their needs. You should also be able to research and find the best travel options for your client. Additionally, it is important to be organized and detail-oriented in order to keep track of all the information related to your client’s travel.
On a resume
When listing your skills as a Corporate Travel Consultant on a resume, be sure to include both your hard and soft skills. Hard skills for a Corporate Travel Consultant might include experience with booking software, knowledge of visa requirements, and destination research abilities. Soft skills could include excellent customer service, attention to detail, and the ability to think on your feet. Be sure to tailor your skills list to the specific job you are applying for, highlighting the skills that will be most useful in that role.
In a cover letter
In your cover letter, be sure to highlight your skills as a Corporate Travel Consultant. Include your experience booking travel for corporate clients, as well as your knowledge of the corporate travel industry. Be sure to detail your ability to find the best deals and discounts for your clients, and explain how you can save them time and money. Finally, mention your excellent customer service skills and your commitment to providing a hassle-free travel experience for your clients.
During an interview
When interviewers ask about your skills as a Corporate Travel Consultant, be sure to highlight your ability to book travel arrangements, your knowledge of corporate travel policies, and your customer service skills. Emphasize how you are able to work with clients to find the best travel options that meet their needs and budget. Be sure to give specific examples of times when you have successfully helped clients with their travel plans.
Related Career Skills
- Corporate Travel Agent
- Travel Consultant
- Corporate Sales Manager
- Corporate Financial Analyst
- Corporate Legal Assistant
- Travel Nurse