airline travel assistance for elderly

Booking Airline Flights for an Elderly Loved One Needing Assistance or Special Accommodations

Published in blog.

Airline travel can be frustrating for everyone, but it is particularly difficult for seniors who have limited mobility and other special needs. It was especially “unfriendly flying” during Covid-19 and the travel disruptions brought on by historic weather conditions. The guide below explores the flying challenges faced by disabled and senior travelers from reservations, airport screening, assistance with flight attendants, traveling with a companion, and other issues of interest to disabled travelers. Fortunately, a federal law known as the Air Carrier Access Act (ACAA) makes airline travel easier for individuals with disabilities. That law originally regulated airlines that are based in the United States. It now applies to foreign airlines when their flights take off from or land at an airport in the United States. Together with the Americans with Disabilities Act (ADA), federal law requires substantial accommodation of disabled passengers.  A companion piece  here flushes out the rules regarding service animals and an accessible lavatory, as well as lays out a handy chart of disability accommodations by airline carrier.

Many airlines go beyond the requirements imposed by the ACAA and the ADA. Most airlines have a “special needs desk” that is dedicated to answering questions posed by disabled passengers. Since the airline employees who staff those departments are specially trained, seniors who need assistance with travel will usually receive better customer service by contacting an airline’s special needs representative. It is particularly important to contact that department in advance when passengers are in a wheelchair or will need to bring medical devices on board the aircraft.

Planning ahead is crucial for seniors whose ability to travel is impaired. Here is a step-by-step guide to the issues seniors and their family members should think about when planning a trip that includes one or more flights.

Making Reservations Getting Through Airports and Screening Assistance at Airport Gates Accommodations On Board the Aircraft Wheelchair Transportation

Making Reservations

Every airline in the United States accepts reservation requests via telecommunication devices used by hearing-impaired passengers (TDD). The airline’s TDD telephone number can be found on its website.

Requesting accommodations

Passengers who need specific accommodations should notify the airline (usually by calling its special needs number) at least 48 hours before the flight is scheduled to depart. Subject to availability, passengers may request aisle seats, movable armrests, seats with greater legroom, and adjoining seats for traveling companions who are providing assistance.

Seat selection

Seat selection is often the key to assuring that an elderly traveler’s mobility issues can be accommodated. When making a reservation, make sure to specify the nature of your disability and ask for a seat that you can easily access. For example, on a Boeing 747-400 that has an upper and lower deck, an elderly passenger might want to avoid a seat on the upper deck, which can only be reached by climbing stairs.

Traveling with a companion

When an elderly passenger is traveling with a companion, be sure to alert the person taking the reservation of the need for adjacent seating. When a passenger suffers from Alzheimer’s or any other cognitive disability, or when the passenger suffers from a disability that produces erratic behavior, the airline might require a companion to accompany the passenger on the flight.

Getting Through Airports and Screening

Airlines lease ticket and counter space from airports. The airport authority that manages the airport is responsible for providing accessible lavatories and other accommodations within the airport.

Assistance with transportation within the airport, including transportation between gates on an electronic cart or wheelchair, is provided by the airline. At some airports, curbside assistance is available from skycaps who are employed by individual airlines. At smaller airports, a request for curbside assistance may need to be made to gate agents inside the airport.

Security screening

Security screening is the responsibility of the Transportation Security Administration (TSA). Registering for the  TSA PreCheck® allows passengers to expedite screening. Passengers in the program are not required to remove belts, shoes, light jackets, or laptops before walking through the screening device. About 85 airlines at 200 airports within the United States participate in the TSA PreCheck® program. Passengers who are 75 or older are not usually required to remove their shoes or light jackets during screening, even if they have not been approved for the TSA PreCheck® program.

Passengers who need to bring prescription medications on board the plane are exempt from the limitations that apply to carry-on liquids. Be sure to bring a copy of your prescription and to keep the medicine in its original labeled container. You should also notify the TSA officer of medical devices such as syringes, IV bags, and pumps that you want to carry onto the plane.

Passengers in a wheelchair are asked to walk through the screening device if they can do so without assistance. Passengers who cannot walk through the screening device are subject to a pat-down search. The wheelchair will also be screened. Removable parts may be x-rayed. Passengers who can stand but not walk will be asked to stand next to their wheelchair during that process. Passengers can ask for the pat-down search to take place in a private area within the airport to avoid embarrassment.

Under most circumstances, disabled passengers are briefly separated from their traveling companions during screening. Traveling companions who are not disabled must undergo the usual screening procedures. An exception is made, however, for passengers who suffer from Alzheimer’s or another form of dementia. Traveling companions are allowed to remain with those passengers during screening. It is advisable to bring medical documentation of the disabled passenger’s mental status to assure appropriate treatment by TSA officers.

Assistance at Airport Gates

Gate agents are employed by the airlines. A disabled passenger in need of special assistance at the gate should notify the gate agent. In particular, disabled passengers with hearing or visual impairments should notify the gate agent so they do not miss announcements of flight changes or delays.

Gate agents can arrange for assistance transporting passengers between connecting gates. Airlines are required to provide that assistance promptly and are never allowed to leave a passenger in a wheelchair unattended for more than 30 minutes. In 2013, U.S. Airways (which subsequently merged with American Airlines) paid a substantial fine due to passenger complaints about delays in transferring disabled passengers between gates.

Airports that accommodate larger aircraft typically have a bridge between the gate and the jet. Smaller airports and those that serve smaller aircraft do not always provide direct boarding from the gate. When passengers need to exit the building to board the plane, airlines make lift devices available for passengers who cannot climb stairs to enter the aircraft. Note that airlines are not required to provide lifting devices if the airplane has less than eighteen seats. A “boarding chair” is usually used to board disabled passengers on those airplanes.

Passengers who need assistance boarding an aircraft should make that request to a gate agent as soon as they arrive at the gate. Airlines are required to make pre-boarding available to disabled passengers who request extra time to board. Be sure to advise the gate agent in advance if you want to take advantage of pre-boarding.

Accommodations On Board the Aircraft

Passengers with visual or hearing disabilities should notify a flight attendant. In-flight announcements will be personally conveyed to passengers who may not have heard or seen them due to a disability. Flight attendants can also provide sight-impaired passengers with safety information cards in large print or braille.

Accessibility

Larger, newer airplanes provide more accessibility features to disabled passengers than smaller, older airplanes. Many airlines have a mixture of aircraft in their fleets, so passengers may need to check the airline’s website or ask the airline’s disability specialist for information about a specific flight.

Accessibility features that benefit disabled or elderly passengers include:

• Movable armrests . Most commonly found on aisle seats, a movable armrest makes it easier for disabled passengers to transfer between the seat and a wheelchair. At least half the aisle seats on airplanes delivered or refurbished after 1992 that accommodate 30 or more passengers must have movable armrests. Passengers should notify the airline of their need for an aisle seat with a movable armrest at the time the reservation is made, or at least 48 hours before the flight’s scheduled departure. It is also wise to ask the gate agent to double-check that the assigned seat has a movable armrest.
• Aisle wheelchairs . Flight attendants use onboard wheelchairs to transport passengers to and from lavatories and to transport passengers to and from their seats as they board or exit the aircraft. Flight attendants assist passengers as they transfer between their seat and the wheelchair, but they will not generally lift or carry passengers. Any airplane that has a wheelchair accessible lavatory must make onboard wheelchairs available. Any airplane that seats more than 60 passengers must make an onboard wheelchair available to a disabled passenger who requests one, regardless of the availability of wheelchair accessible lavatories.
• Accessible lavatories . Wide-body aircraft (those with two aisles) delivered or refurbished after 1992 must have at least one wheelchair accessible lavatory. Some larger single-aisle aircraft (such as the Airbus A320 and some Boeing 737s) also have wheelchair accessible lavatories. The lavatories in smaller and older aircraft do not always provide wheelchair accessibility, but they typically have handrails for the benefit of disabled passengers. Flight attendants will assist passengers as they move between their seats and the lavatory but will not provide assistance within the lavatory. There is no federal requirement as of March 1, 2022 that lavatories on single-aisle aircraft be accessible to passengers with a disability.  The good news: there is a proposed DOT rule to improve accessibility to lavatories on single aisle aircraft for travelers with disabilities; for future information on the proposed rule, read our write-up here .
• Cabin wheelchair storage . Every new aircraft delivered to an airline or refurbished after 1992 must be equipped to store one collapsible manual wheelchair in the passenger cabin. That requirement applies only to airplanes that seat at least 100 passengers, although some smaller airplanes can also store a collapsible wheelchair in the cabin. The storage space is usually available on a first-come, first-served basis, so passengers who want to transport their manual wheelchairs conveniently should make the request for cabin storage as early as possible.

Airlines will usually accommodate service animals in the cabin if they can be transported without blocking an aisle or emergency exit. You should give the airline advance notice of your request. If you are traveling with an emotional support animal, you will need to provide advance documentation of the animal’s certification for that purpose. Service animal rules were revised in 2020 and are discussed in our companion article here .

Assistance from flight attendants

In-flight personnel will assist disabled passengers by storing and retrieving items in overhead bins, including carry-on luggage and medical assistive devices. In-flight personnel will assist passengers who need help opening their meals and identifying the contents, but will not provide assistance with eating, personal hygiene, or the use of medical equipment. Passengers who need help with syringes, who need assistance using the lavatory, or who need to be carried should travel with a ticketed passenger who can help them.

Medical devices

Passengers can generally bring assistive walking devices, such as canes and walkers, as carry-on items if they will fit in an overhead compartment or beneath a seat. Those items do not count toward the limit the airlines imposes on the number of items a passenger is entitled to bring on the plane.

Wireless devices, such as a wireless glucose monitor, cannot be used on board the aircraft. Additionally, personal air filtration units cannot be used on board the aircraft. Other electronic assistive devices and approved Portable Oxygen Concentrators can be used during the flight if they comply with FAA requirements. Passengers should notify the airline of the need to use those devices 48 hours in advance of the flight to assure confirmation of their ability to use the device during the flight. They should also arrive at the gate early so that airline personnel can inspect the devices to assure that they meet FAA guidelines.

Portable dialysis machines can be checked as baggage free of charge. Subject to space availability, they can also be carried onto the plane and will not count against carry-on limitations, but they cannot be used on board the aircraft.

Wheelchair Transportation

Passengers traveling in a wheelchairs will need to check the wheelchair at the gate. In any aircraft that seats 60 or more passengers and in many smaller aircraft, they can board the place using an aisle chair provided by the airline. Airlines usually have transfer equipment available at the gate, including a slide board and a transfer sling. Those devices are used to transfer a passenger from his or her wheelchair into the onboard wheelchair. Airline personnel are not generally permitted to lift a passenger without using safety equipment. Contact the airline’s disability specialist in advance to determine whether the airline will provide a slide board and transfer sling or whether you will need to bring your own.

If in-cabin wheelchair storage is unavailable or the wheelchair is not collapsible, the passenger’s wheelchair will be stored in the airplane’s cargo area. Wheelchairs that are checked at the boarding gate can be picked up at the arrival gate.

Motorized wheelchairs

Motorized wheelchairs and scooters are stored in the cargo area. If the wheelchair fits through the cargo door, it will be stored without disassembly. If the wheelchair must be disassembled to fit through the door, airline staff will assist in disassembling the wheelchair. It is useful to bring instructions to help the staff understand how your wheelchair comes apart.

Airlines often require 48 hour advance notice if the passenger will be transporting a motorized wheelchair. Most wheelchair batteries are FAA approved, but airline staff will need to inspect the battery to make sure that it can legally be carried on the aircraft. Lithium-ion batteries and batteries that are not labeled “non-spillable” may need to be removed and packaged as dangerous cargo.

Transportation charges

Airlines must transport a passenger’s wheelchair free of charge. Airlines will transport more than one wheelchair for free if they are for the passenger’s personal use. If you are connecting to an international flight on an airline that is not operated by a carrier in the United States, you should contact the foreign airline well in advance to inquire about the airline’s policy for transporting wheelchairs.

This article was revised in March, 2023 from its original version in November, 2015.

About T.C. Kelly

Prior to his retirement, T.C. Kelly handled litigation and appeals in state and federal courts across the Midwest. He focused his practice on criminal defense, personal injury, and employment law. He now writes about legal issues for a variety of publications.

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Your Elderly Travel Assistance Questions—Answered

Do you have questions about elderly travel assistance? This post has the answers.

Published on September 26th, 2023 in Travel Assistance

Many things in life become more difficult as you get older, and travel is no exception.

If you or a loved one still has the desire (or need) to travel but are struggling with the logistics, you may want to look into elderly travel assistance.

In this post we aim to answer any and all questions you may have about how to engage travel assistance. We’ll cover some general travel assistance topics, but also dive into the specific solutions and options you have for getting help while you travel.

Let’s begin.

What is elderly travel assistance?

Elderly travel assistance refers to various services and support provided to senior citizens or elderly individuals when they travel. The purpose is to ensure their safety, comfort, and convenience during their journeys, considering their specific needs and potential limitations associated with age.

As you’ll see in the next section, this type of assistance can be planned in advance, or activated in response to a medical emergency .

What are examples of elderly travel assistance?

The scope of elderly travel assistance varies by situation, but some common examples include:

Specialized transportation

This is the act of providing transportation options that are accessible and accommodating for elderly individuals. It may include wheelchair-accessible vehicles, shuttle services to and from airports or train stations, or special arrangements for those with mobility issues.

Accommodation assistance

Travel companies or services may provide help with finding and booking accommodations that are suitable for elderly individuals, such as rooms with grab bars, easy access showers, or ground-floor rooms.

• Medical support

Some travel assistance programs may offer access to medical professionals or emergency medical transportation services if hospitalized during the trip. This is one of the more commonly engaged services of Emergency Assistance Plus (EA+) .

Travel companionship

For elderly individuals who may feel more comfortable traveling with someone else, some programs might arrange for a travel companion to accompany them during their journey if traveling solo.

Priority services

In certain situations, elderly travelers may be given priority when it comes to boarding, security checks, or other aspects of the travel process to reduce stress and waiting times.

Information and guidance

Providing elderly travelers with essential information about their journey, such as gate changes, flight delays, or other important updates, can help them stay informed and confident during their travels.

How to tell if you or a loved one needs travel assistance?

This is a deeply personal question. Some elderly people may actively seek help when they travel, but we all know friends and family who sometimes object to any type of special treatment.

That said, anybody with any of the following characteristics may be a good fit for travel assistance:

• Mobility limitations : Difficulty walking long distances, climbing stairs, or getting in and out of vehicles.
• Pre-existing medical conditions : This could include chronic illnesses, mobility-related issues, or conditions that may require access to medical facilities during a journey.
• Cognitive impairments : For individuals with cognitive impairments, having a travel companion or dedicated travel assistant can be helpful.
• Advanced age : Elderly individuals, in particular, may benefit from travel assistance due to age-related limitations.
• Previous travel difficulties : If the person has encountered challenges during previous travels, such as missed connections or struggling with luggage.
• Fear of traveling : Some individuals may experience anxiety or fear while traveling, which can be mitigated with the support and guidance of travel assistance services.
• Special needs : Individuals with special needs, such as those requiring dietary accommodations or accessible accommodations.
• Long-distance travel : For long-haul or international flights.
• Traveling alone : If the person is traveling alone and might feel more secure or comfortable with assistance.

If you’re not sure or are on the cusp of needing travel assistance, you may want to consider a proactive approach by purchasing travel assistance from EA+.

Do airlines provide elderly travel assistance?

Yes, many commercial airlines offer elderly travel assistance to support and cater to the needs of senior citizens or elderly passengers. Airlines recognize that elderly travelers may require special attention and accommodations during their journeys, and they aim to make the travel experience as comfortable and stress-free as possible.

These services, typically free of charge, can include:

• Priority boarding
• Wheelchair assistance
• Special seating arrangements
• Assistance with luggage
• In-flight assistance

You will want to contact the individual airline in advance to inquire about any of these services.

How do you buy elderly travel assistance?

There are many companies that provide travel assistance for seniors, younger adults, and families. They each have their own scope of services, advantages, and costs.

If you’re looking for medical support services while you (or a loved one) travels, here are a few reputable companies that you may want to research:

• Emergency Assistance Plus
• Medjet Assist
• Air Rescue Card
• Good Sam Travel Assist

Note : These companies focus on medical support services for their members.

Additionally, you might want to check out this related post: How to Find Medical Travel Assistance

When comparing services, you’ll want to note any restrictions that may affect your ability to activate services. In terms of restrictions, EA+ has:

• No age restrictions
• No pre-existing condition exclusions or medical exams for any age
• No limit on trip duration
• No limit on annual trip volume
• No limit on distance from home to activate services, except for Washington residents who must be 100 miles from home.

How much does elderly travel assistance cost?

The price and cost structure of travel assistance varies by the company you choose, therefore you’ll have to do your own research to find specific costs.

EA+ offers two annual membership options, each with a flat-rate with all services included:

• EA+ Essential : $209
• EA+ Premier : $279

The rates above are for an individual membership, and this is where EA+ differs from many competitors from a cost perspective—with EA+ it’s only $60 more to protect your spouse or dependents with a family plan.

You can learn more about travel assistance plans and costs on our membership page .

How can you get elderly travel assistance in foreign countries?

For seniors traveling abroad, having access to travel assistance can be the difference between an inconvenience and a disaster.

It’s important to note that in order to access travel assistance while abroad (and also domestically), you typically need to be enrolled in a plan prior to traveling.

Activating travel assistance services is as easy as dialing a phone number (or signing up online). As an EA+ member, once you contact EA+ for assistance, our experienced team will ensure you and your loved ones are properly cared for when a medical emergency arises while away from home.

How does elderly travel assistance work?

Many travel assistance companies, including EA+, use an annual membership model. Once you pay your annual fee and become a member, you’re entitled to the services you’ve agreed to for that year.

Note : Be sure to check your membership for restrictions on things like trip duration, distance traveled, age and medical conditions, etc.

Once you’re an active EA+ member, obtaining travel assistance is incredibly simple. The graphic below explains the process and you can learn more on our website .

If you’re planning a trip and think you may require this service, please feel free to reach out to the team at EA+ with any questions or concerns. For more information on services and costs, please feel free to check out our website or call us at: 1-866-863-4460 .

Safe Travels Start Here

Should a medical emergency derail your travel, Emergency Assistance Plus® (EA+®) has you protected no matter where you are.

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If a medical emergency occurs while you’re traveling—either domestically or abroad—you want to know that you and your loved ones are well-protected. Emergency Assistance Plus not only offers that protection but the peace of mind to explore the world with confidence.

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What You Should Know About Seniors and Air Travel

Seniors are a dynamic group of travelers with a wide range of needs and requirements when they travel. Airlines and airports are there to offer any help seniors may need on their air travel journies. Below are links to great tips covering the many aspects of air travel that a senior may encounter from arriving at the airport to getting to their final destination.

How to Request a Wheelchair or Cart at the Airport

Some seniors have myriad mobility issues that can make it difficult for them to get from the airport curb to the airline gate. My post gives seniors tips on how to request wheelchairs and carts upon arriving at the airport.

Air Travel With a Mobility Device or Mobility Aid

This post covers tips including gate checking wheelchairs, searches at airport security checkpoints, gate escort passes and special assistance. 

How to Get an Airport Escort Pass

There are times when a senior may need extra help getting to the gate for their flight. Airlines allow family members to get escort passes, similar to a boarding pass, for those with mobility issues or disabilities to their departure gates. Some airlines will issue also escort passes that allow you to meet incoming passengers at their arrival gates. Escort passes are not issued for incoming international flights, due to customs and immigration regulations.

Unaccompanied Minor - When Flights Delay or Cancel

This post covers what happens to unaccompanied minors when a flight is delayed or canceled, but the tips in here apply to seniors who may find themselves in a similar situation.

Tips for Beating Long TSA Security Screening Lines

Senior Travel Expert Nancy Parole explains why Transportation Security Administration checkpoint lines are so long and how seniors can navigate them. She recommends tips including registering for TSA PreCheck, arriving early and understand the screening process.

How to Get From Heathrow to Gatwick: The Complete Guide

How to Take Your Service Animal Through Airport Security

Small Air Travel Upgrades You Can Totally Afford

Best Ways to Prepare for Airport Security Screenings

Southwest Airlines Unaccompanied Minor Policy

Should You Pick Global Entry or TSA Precheck?

8 Air Travel Rights You Didn’t Know You Have

Have TSA Precheck? You May Be Able to Participate in a Biometric Pilot Program

How the Airlines Handle Unaccompanied Minors

Indianapolis International Airport Guide

Charleston International Airport Guide

How to Pay for TSA Precheck With Airline Miles

Disneyland in a Wheelchair or Scooter: What You Need to Know

9 Tips for Traveling With Kids During the Pandemic

North American Airlines on Rules for Overweight Passengers

Commercial Airline Passenger Assistance FAQs

by Flying Angels Editorial Team | Feb 2, 2022 | News & Resources

Are you preparing to fly commercially and have questions about what to expect? This article contains Frequently Asked Questions (FAQs) about commercial airline passenger assistance. If you are an older adult, please read this helpful guide for elderly air travel to get the best experience when flying. Securing assistance while traveling on a plane can be daunting, but we are here to help make it as easy as possible for you!

Can I Hire a Nurse to Fly With Me?

What do commercial airlines offer?

Knowing what different airlines offer can ensure you have the best experience; therefore, it is a common question individuals ask. Take a look at a comparison of four major commercial airlines.

American Airlines

The first airline we will look at is American Airlines . They provide a variety of services for disabled and elderly passengers. They offer help with mobility and medical devices such as wheelchairs. This includes assistance for transfers between your seat and an onboard wheelchair, as well as assistance moving the wheelchair to the lavatory door and back. To take advantage of this service, you will need to request a wheelchair in advance.

American also offers assistance with boarding and deplaning from all aircraft types. Before going through security, please let a ticketing agent know that you will need assistance on board, and they will provide you with a boarding pass that designates your special needs. You will also be given priority when it comes to seating.

Delta offers many of the same services as American Airlines and you will need to request special assistance in advance. In terms of services, Delta offers wheelchair and mobility assistance during every stage of your flight. You can bring medical equipment on board with you if the equipment meets health & safety requirements.

Delta also has multiple boarding options. They will allow you to board with other passengers, or they can pre-board you and try to help ensure that there is an empty seat next to you for extra space.

What Is The Best Seat on an Airplane?

If you are flying on Southwest Airlines , assistance for the disabled begins when booking your ticket. You may select a special service as long as you meet their requirements. This service includes boarding and deplaning assistance, as well as help in the gate area and on the aircraft. Southwest also offers a pre-board option for those who need it. They will board you before any other passengers and like Delta, try to ensure there is an empty seat next to you.

United Airlines offers assistance to those with mobility and medical issues, such as wheelchair assistance at the airport and during the flight. Once again, however, this needs to be organized in advance. United also has a pre-board option for those who need it, as well as priority seating.

Can I have a flight Nurse on board with me?

Yes, you can hire a flight nurse to travel with you on commercial flights. It is worth considering if you want a more comprehensive service than what’s being offered by the airlines. While airlines are doing everything they can to improve air travel for seniors, you may need a more advanced level of personal care than what is currently available. This is where a non-emergency medical transport company can help.

Flight Nurse Duties On A Commercial Airline

What does a flight nurse do for me?

Flight nurses travel with patients in both emergency and non-emergency situations. They have specialized skills in providing medical care at high altitudes and managing a patient’s medications. In the case of non-emergency flight nurses, they help patients plan their trips, navigate through the airport and deliver any medical care needed during the flight.

Speak With an RN Flight Coordinator Now

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Our Services

• Research airfares and make travel arrangements.
• Escort you from the departure airport to your destination.
• Handle wheelchair assistance.
• Coordinate airport check-in.
• Carry onboard luggage.
• Guide you through an expedited security checkpoint.
• Provide you with access to an airline lounge while waiting to board.*
• Assist during boarding.

• Accompany you during the flight.
• Provide onboard amenities (a pillow, games, and a DVD player with movies and music).
• Assist with connecting flights.
• Handle travel changes that become necessary because of delayed or canceled flights.
• Assist with bathroom trips.
• Retrieve luggage at baggage claim.
• Keep friends or family members informed by phone or email during the trip.

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Paid Air Travel Escort We are responsible chaperones, and offer you safe air traveling with a paid companion for child travel, elderly travel, impaired travel and disabled travel. If you are looking for a flying companion, contact us today. Child Travel Companion Disabled Travel Companion Elderly Travel Companion Impaired Travel COmpanion

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ELDERLY Airport Assistance

World's largest airport assistance network serving 1156 airports in 195 countries watch video.

AirportAssist.com is the world’s largest airport assistance network and the official airport assistance network of world airports for online booking of Airport Concierge Services Worldwide. Services include: Meet and greet, Check-in assistance, VIP Lounge Access, Flight Monitoring, Fast Track Services, Airport Transfer, Escort to Aircraft, Baggage handling, Airport Assistance and VIP Services read more....

VIP SERVICES AT ELDERLY AIRPORT

Airport assistance services.

Elderly Airport Assistance offers professional and personalized airport assistance to seniors and passengers with disability worldwide, both pre-scheduled and in emergencies (48 hour prior to flight).

Special Assistance at The Airport: Whether you or your kin is a senior traveling alone, a person with a disability or you don’t want your elderly parents to travel alone, our trained representatives can provide you or your loved one with that special assistance from curbside to departure gate to make the trip possible, comfortable and hassle-free.

Our assistance services at the departure airport includes receiving the seniors at the curb side, handle wheelchair assistance, facilitate airport check-in, carry on board luggage, guide you through an expedited security checkpoint, provide access to airline lounge (term of the airline lounge will depend on the specific airline) while waiting to board and assist during boarding. At arrival airports, our representative can escort from the arrival gate to the baggage claim assisting with everything in between.

Travel Companion for Elders:If you or your loved one needs assistance throughout the journey, we offer travel companion service where a representative will accompany you or your loved ones on the trip and provide travel assistance every step of the way. They can pick you up at your home or meet you at your departure airport and then provide travel assistance with all aspects of your trip from baggage handling, check-in, security, in flight assistance, transfer, arrival formalities, to baggage claim, everything you or your loved ones need to get safely and comfortably to the final destination. Our travel companions would also coordinate and communicate with the family throughout the trip to assure them of your safety. This service is not limited to senior, but available even to passengers with travel anxiety and young children. Airport Assistance for Elders is offered in all major airports worldwide with an array of services.

WHAT WE OFFER

We offer services that will help you have a seamless experience through the airport; from the time you step in till you are ready to leave. These services enable you to save time that would have otherwise been spent waiting in long lines, finding your way through major airports, or trying to overcome the language barrier. Travel the way that you deserve to - in comfort.

HASSLE FREE DEPARTURE

Experience a fast and smooth journey from check in to boarding.

EXPEDITED ARRIVAL

Our airport concierge will ensure you do not spend time in the airport longer than necessary.

SMOOTH TRANSFER

Have a stress-free transfer no matter how small a window.

SPECIAL NEEDS

Your needs are important to us as well, we ensure you have an efficient and tireless experience.

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I would like to place on record the excellent airport assistance provided by AirportAssist.com (previously Airport Assistance by Murgency) team at Chennai airport. My mother travelled alone from Dubai to Chennai on 8th September 2016 by Emirates flight. She was provided very good assistance on arrival at Chennai airport. I recommend AirportAssist.com for airport assistance services in India & globally.

The best airport assistance service

Better than I could have dreamed! Possibly the best service. Was there on time, helped me throughtout the huge Dubai Airport, in all steps including the on arrival visa processing. I didn't need to do or worry for anything. Thank you AirportAssist.com (previously Airport Assistance by MUrgency).

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We used the services of AirportAssist.com (previously Airport Assistance by MUrgency)company for a meet and greet at the Miami Airport. Everything was great and on time 😄 Thank you very much AirportAssist.com😄 😄

A wonderful service

Thank you to the AirportAssist.com (previously Airport Assistance by MUrgency) team for the professional help offered to our mother-in-law, who was traveling alone to Ahmedabad (India) from Seattle, USA. She is not proficient with air travel, has a hearing problem and speaks only Gujarati and Hindi. So, for her tansit at Abu Dhabi, AirportAssist.com arranged a Hindi speaking greeter, which was much appreciated. Hats off to the AirportAssist.com team for updating us along the way on real time basis and informing us of the delayed flight.

The service in Brussels was amazing

Alexandra, the AirportAssist.com Concierge, picked me up from the plane door and escorted me to the lounge where I waited while my passport was stamped and cleared customs and my bags were picked up. The lounge had food, showers and wifi and was a gorgeous space. She then walked me to the train station and helped me buy a ticket to my next destination. It was quick, painless and so easy and I would definitely recommend this service by AirportAssist.com to anyone.

A highly recommended service

I have used AirportAssist.com (previously Airport Assistance by Murgency) services twice. I was travelling with my 82 year old father and as I suspected the Chinese airports are large, time consuming and daunting. AirportAssist.com's services were a life saver. They were efficient in communication, and everything went smoothly from the airport door or tarmac, access to the VIP lounge to assist with luggage and delivery to your hotel door. They helped with the language problem and quickly got done with the processes. A highly recommended service.

So genuinely kind

Had a fabulous experience with AirportAssist.com (previously Airport Assistance by MUrgency). They were so genuinely kind and getting through customs was a breeze. I would highly recommend them to anyone wanting a professional full-service assistance in any airport in the world.

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Air Travel Assistance for Seniors to Make their Journey Hassle-Free

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Traveling from the USA to India or any other long-haul destination can be exciting for many people but it can be a little difficult for the elderly. Air travel assistance for seniors is available to make their journey more convenient, especially if traveling alone. This helps them to get assistance during the boarding process, the journey, or even when taking a connecting flight.

If you are worried about your parents traveling alone, you can opt for air travel assistance for elders. Through this, your parents can get help during the flight and can avail personal services through a flight nurse. Such facilities can be helpful when older people are suffering from various health issues. Apart from this, most Indians also need assistance with understanding the language when traveling via international flights as they only speak their mother tongue. 

How to Get Assistance at Airport for Elderly?

Here are the different types of flight assistance for elderly passengers so they can have a hassle-free travel experience.

Mobility Assistance

Most senior citizens face difficulty in walking due to their extreme old age or health problems. Hence, mobility assistance at the airport is what can help your parents or grandparents. Many world-class airports offer wheelchair and mobility scooter rentals, which can be pre-booked or arranged when required. Airlines also provide in-flight assistance to senior citizens who need it. So, you can relax while your parents are on a long-haul flight journey . 

Priority Boarding

In order to help them get on the flight with ease, priority boarding is one of the best air travel assistance for seniors. This can help the older people avoid the crowds and long lines that can be both stressful and tiring. Priority boarding also ensures that senior citizens have extra time to get settled before the flight takes off and avoid flight anxiety.

Also Read: Budget-Friendly Travel Tips for Seniors

Special Meals for Dietary Restrictions

In addition to mobility assistance and priority boarding, many airlines offer special meals for passengers with dietary restrictions or medical conditions such as diabetes or lactose intolerance. This can provide them with specialized diets so they do not compromise on their food intake. 

Choose the Right Seat

Senior citizens are provided with comfortable seats so they do not get tired due to the long flight. You can choose the aisle seats as these have more leg room and are closer to the restroom. You can also book cheap business class flights with Indian Eagle at affordable prices so your parents can travel comfortably.

Senior Citizen Discount

Most airlines such as Air India offer a senior citizen concession on economy class seats. Look for the best one and book an itinerary for your parents on a discount. You can also make use of the best summer flight offers to get cheap flight tickets. 

Language Assistance

Your grandparents might speak the mother tongue and can have difficulty in speaking English. To solve the language barrier of non-native speakers, airports offer help through volunteer staff at many information desks. It is one of the most helpful air travel assistance for seniors, especially Indians. 

To ensure a smooth and stress-free travel experience, it is important that you plan your parents or grandparents travel in advance and communicate their needs to the airline. This also includes requesting assistance prior to the departure date, bringing the required medical documentation, and notifying the airline of special requests if any.

Now you know about different types of air travel assistance for seniors which helps them have a comfortable journey. If you are traveling to the USA and wondering how to book a cheap international flight. Just visit Indian Eagle and book your flight tickets easily. 

So, why wait? Plan your trip, book cheap flights and give your parents or grandparents a comfortable travel experience.

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Top Tips for Pleasant Air Travel for Senior Citizens

Now that you’ve retired, you have plenty of time to travel and see the places you’ve always wanted to see. Don’t let fears about air travel keep you at home! While flying can be a huge headache, it can also be a stress-free experience. These air travel tips for senior citizens will help you have a pleasant experience when you’re flying.

Video Guide: Air Travel Tips for Seniors

1. Request A Wheelchair From The Airport

Major airports are absolutely massive. Even if you’re in fairly good health, you might not have the stamina to walk all the way to your flight gate. Thankfully, if you’re worried about getting around the airport, you can simply request a wheelchair.

Although airports provide wheelchairs at no charge, you’ll want to plan ahead if you’re going to be wheeling yourself around. Airports have a limited supply of wheelchairs available. Contact the airport ahead of time so that you can reserve a wheelchair for yourself.

Some airports also offer courtesy carts for senior travelers. These mini motorized electric trucks hold several passengers and are driven by airport staff. Why walk when you can ride, right?

If you are planning on taking your own wheelchair on an airplane, you should make those arrangements well in advance as well.

2. Find A Way To Avoid Security Lines

Security lines are a big source of airport stress. Thankfully, there are plenty of ways for you to skip the lines and have a hassle-free experience. If you sign up for TSA Pre-Check membership you’ll be able to avoid the long lines and move through security in no time.

If you don’t want to pay for TSA Pre-Check, there are plenty of other options you can consider. For example, American Express Black Cardmembers can receive a membership credit! You can also join CLEAR or apply for Global Entry.

3. Take Advantage Of Senior Fares

One of the best things about growing older is having access to senior discounts! Many major airlines offer discounted rates to seniors. Before you book a flight, contact airlines and ask them about savings for seniors.

Senior discounts won’t just help you to save money on your trip! In many cases, asking about senior fares will give you more options. You’ll be able to find a flight that works for you, and you’ll be able to book that flight at the right price.

4. Wear A Medical Alert System

Slips and falls are a major risk for seniors . While many falls occur in the home, it’s also possible to fall when you’re at the airport. If you wear a medical alert system while you travel, it will be easier for you to keep yourself safe.

Many medical alert systems have excellent fall detection . Modern devices usually have mobile integration, which means you can connect your system to your mobile device. Wearing a medical alert system can give you peace of mind.

5. Bring A List Of Emergency Contacts

If something does happen to you while you’re traveling, you’ll want to make sure that you’re able to get you the help you need. For example, if you experience unusual physical symptoms, you may want to call your doctor and ask them for advice.

While it’s possible to store contact information on your phone, it’s a good idea to carry a list with you as well. If your phone is lost, or if you need someone else to call for help on your behalf, you’ll be able to rely on the list you’re carrying.

6. Always Keep Your Medications With You

If you’re going to be checking a bag, you’ll want to make sure medications and other essentials aren’t stored in that bag. You’ll want to carry prescription and over-the-counter medication with you on your flight.

People often assume that they don’t need to keep medication in their carry-on bag if they’re not going to be taking medication on the plane. Unfortunately, major airlines lose approximately 2 bags per 1,000 passengers. Prepare for the worst and make sure your medication is with you at all times.

7. Choose Comfortable Shoes

If you don’t ask the airport for a wheelchair, you can expect to spend a lot of time walking around at the airport! That’s why you’ll want to make sure you wear comfortable and supportive shoes . You may want to use orthotic inserts so that your feet have the support that they need.

Worried about taking your shoes off when you go through security? You may be able to keep your shoes on the entire time you’re at the airport! Travelers that are 75 or older aren’t required to remove their shoes.

8. Don’t Be Afraid To Ask For Assistance

Speak up and request help if you need it! Airlines are willing to make many accommodations for seniors if you ask. Be vocal about what you need. If you’re worried about traveling to the gate on your own, you may be able to receive a gate pass that will allow a friend or family member to accompany you. If you need help boarding the plane, a flight attendant will be able to help you.

While you can ask for help while you’re at the airport, you may have a smoother experience if you request assistance ahead of time. Contact both the airline and the airport and tell them about any accommodations that you’ll need.

What other air travel tips do you have for senior citizens? Have you had an experience that you found out later could have been avoided? Tell us about your experiences in the comments below!

Stay up-to-date with helpful, uplifting insights for living your best years with practical tips and resources to maintain your health, independence, and quality of life as you age gracefully.

Learn More About Travel and Leisure

Scott Grant, CSA®, SHSS®

With over 20 years of experience and certifications as a Certified Senior Advisor (CSA)® and Senior Home Safety Specialist (SHSS)®, Scott Grant provides reliable recommendations to help seniors maintain independence through informed product and service choices for safe, comfortable living.

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Special assistance at the airport: what is it and how to order it?

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Travel by plane is the fastest and the safest way of travelling that is used by more and more people every day. Carriers have many cheap flights to different corners of the world in their offer, and an airline ticket can be purchased online. However, we have to go through check-in and security procedures at the airport. Unfortunately, passengers with disabilities may have problems with moving around the airport and going through the necessary security procedures. In this case, it's worth using the special assistance.

What is a special assistance?

This is the assistance that the airport employee provides to the passenger. Disabled persons with reduced mobility may use this service. Depending on the needs of the passenger, the employee can help him in the check-in process and when boarding the plane. Thanks to the presence of an airport employee, people with hearing, visual, psychological or physical disabilities can easily go through the entire preparation process and safely board the plane. If necessary, the passenger is equipped with a wheelchair or other vehicle.

Special assistance is also provided after the flight - an airport employee can help you get off the plane and aid with the baggage collecting process and security procedures. Some airports and airlines have special rooms for people with disabilities in their offer.

Who can order special assistance at the airport?

Special assistance allows for a comfortable and stress-free journey, but it's worth remembering that not every passenger can take advantage of this type of service. If the passenger is unable to understand simple massages from the personnel, use the toilet without help, hold the upper body vertically without assistance or specialized medications, the carrier may require the passenger to be accompanied by another person, at least 16 years old. The accompanying person must be healthy. In case of any doubt, it's worth contacting an airline representative in advance to determine the flight conditions.

How to order special assistance?

Special assistance at the airport is free. To use this service, please contact the carrier during the booking process or directly before the flight. You can do it by phone or by filling a special form (among other things, you must provide knowledge about the medical condition of the passenger, including the need to provide him with a wheelchair).

Attention! Individual carriers and airports independently determine the time when they should be informed about the need for special assistance. For example, some airports ask for contact at least 72 hours before the flight, and others - 48 hours before the flight. It's also worth checking the range of a special assistance service offered by a given carrier.

Special assistance for the elderly

Some airlines offer special assistance to the elderly as well. The service includes not only help at the airport, but also the possibility of choosing a more comfortable seat and the possibility of adjusting the meal on board to the passenger's diet.

Order the special assistance at the airport with eSky!

To ensure the comfort and safety of our customers, we can help to order special assistance at the airport. In order to determine the details, please contact us using the form on our website .

Tips and suggestions in this article and related articles are for informational purposes only and auxiliary and may not constitute the basis for any claim against eSky.com.

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• Special assistance

Mobility and medical devices

Traveling with mobility and medical devices.

If you’re traveling with any medical device, a wheelchair or other mobility device we’re here to help – we offer pre-boarding, deplaning and airport assistance.

For battery operated mobility devices, contact Special Assistance to make sure the battery type is approved for travel and for any other special assistance travel requests.

Contact Special Assistance

If you’re connecting to another airline or traveling on a codeshare flight, contact the operating carrier or other airline for their rules on traveling with mobility and medical devices.

• Be sure your equipment is clearly labeled with your name, address and phone number.
• Write down the make, model, serial number and note any normal wear and tear.
• Write down any safe-handling and disassembly instructions and attach to your device.
• Plan to arrive at your departure gate 1 hour before scheduled departure.
• Check with the gate agent to get a gate delivery tag and attach it to your equipment before boarding.
• When you arrive at your final destination look over your equipment to make sure it’s in good and working condition before leaving the airport.
• Notify the gate agent or baggage service office if you notice any damage.

When you check-in at the airport we’ll inspect the condition of your mobility device and document any pre-existing damage. We’ll take great care to make sure no damage occurs to your mobility or medical device while in our care. However, if you notice damage when you arrive at your destination, please file a report at the Baggage Service Office.

If you’re not able to report any damage when you arrive, you can submit a claim online with required documents within 7 days of receiving your mobility or medical device.

Required documents include:

• A copy of your ID, like a driver’s license or passport
• A photo of the damage, If applicable
• Receipts for all items
• Airline ticket receipts
• Baggage claim checks

Submit a claim Opens another site in a new window that may not meet accessibility guidelines.

If your mobility or other medical device is delayed or damaged, we’ll provide a temporary replacement and arrange to promptly repair any damage that happened while it was in our care.

In the rare event that your mobility or medical device is damaged beyond repair or lost, despite our best care and efforts, we will replace it with the same, or comparable model. The limits of liability as stated in our Conditions of Carriage do not apply to mobility or medical devices.

• Liability for domestic flights
• Liability for international flights

Carry-on devices

Mobility and medical devices don’t count toward carry-on limits. If space is limited, the device doesn’t fit in the cabin or if it isn’t required during the flight, it may need to be checked. These include:

• Canes, walkers, continuous positive airway pressure machines (CPAP) and other assistive devices that can be collapsed to fit into overhead and under-seat storage
• Items used for comfort such as seat cushions, arm or footrests

Wheelchairs

Please let a gate or Reservation agent know if you need onboard wheelchair assistance during your trip. Flight attendants can provide assistance in transfers between your seat and an onboard wheelchair, and in moving the onboard wheelchair to and from the lavatory door.

When traveling outside the U.S., we highly recommended you make your special assistance requests as far in advance as possible.

• Planes have a designated space to hold 1 collapsible wheelchair.
• Mobility devices can also be stored overhead or under your seat.
• Non-collapsible wheelchairs, scooters or other battery-powered wheelchairs can be checked at the ticket counter or departure gate.

The doors to the wheelchair storage area are 25in high x 40in wide (63cm x 101cm), with some smaller at 25in x 38in. If your wheelchair is larger than this, contact Reservations.

Reservations and ticket changes

Removal and dangerous goods packaging procedures apply to:

• Batteries not labeled by their manufacturer as 'non-spillable'
• Wheelchairs that can’t be loaded, stowed, secured and unloaded in an upright position at all times
• Lithium-ion batteries

Battery restrictions

Requirements for traveling with a portable oxygen concentrator

Before you board, check in at the gate so an agent can:.

• Confirm that your POC is approved for use in flight
• Test that you can operate the POC and respond to its alarm
• Explain the phases of the flight when the POC will be operable
• Check your supply of fully charged batteries to power the POC no less than 150% for the duration of the flight and ground connection time (including unanticipated delays)

Additional information:

• POC must fit underneath the seat in front of you during taxi, takeoff and landing
• Some seats may be unavailable due to limited under-seat space
• You can't sit in an emergency exit, bulkhead or any seat that blocks another passenger's aisle access if you have a POC in flight
• You may use your POC while away from your seat only when the "fasten seatbelt" sign is off
• POCs must be free of oil, grease or other petroleum products, in good condition and free from damage or other signs of excessive wear or abuse

These POCs can be transported and / or used:

• AirSep Focus
• AirSep Freestyle / AirSep Freestyle 5
• Delphi Medical Systems Rs-00400 (Evo Ca1)
• DeVilbiss Healthcare iGo
• Inogen One / Inogen One G2 / Inogen One G3 / Inogen One G4
• Inova Labs Lifechoice
• Inova Labs Lifechoice Activox
• International Biophysics Lifechoice
• Invacare XPO2 - Includes model numbers XPO100 and XPO100b
• Invacare Solo2
• Oxlife Independence
• Oxus Rs-0400 Evo
• Precision Medical EasyPulse
• Respironics EverGo
• Respironics SimplyGo
• SeQual Eclipse - Models 1, 2 and 3*
• SeQual Eclipse 3-1000b*
• SeQual Equinox - Model 4000
• SeQual Saros*
• VBOX Trooper

We also allow any POC with a manufacturer's label stating that it meets applicable FAA acceptance criteria to be carried and used on board.

FAA Regulations prohibit the use and transportation of other personal oxygen units, including those that contain compressed or liquid oxygen because they are classified as hazardous materials.

*SeQual Eclipse (models 1000, 1000a and 1000b) and SeQual Eclipse Saros may not be used on Republic Airways. These models are too large to fit under the seat for use on board the aircraft. These models may be transported in the cabin as assistive devices and stowed in the overhead compartments but cannot be used on board the aircraft.

Onboard power for medical devices

We recommend you bring any necessary, fully-charged batteries to power your medical devices throughout your flight. Don’t depend on the availability of a power outlet to support your device.

• If available, power outlets may be used for medical devices
• The use of onboard power might require a DC power adaptor

Onboard power

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Lifestyle for Older Adults

Safe travel tips for older adults.

Dec 12, 2022

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Donya Currie

Senior Editor at NCOA

Key Takeaways

Traveling is vital for our mental health.

Whether you’re traveling thousands of miles a year, or taking the occasional short trip, you can avoid extra risks by following these tips.

Planning ahead and having a back-up plan can help you dodge common travel hazards and pitfalls.

Many of us put our travel plans on hold at the beginning of the coronavirus pandemic. And the thought of travel can still cause worry, whether that's related to the fear of catching COVID-19 or the unease stemming from a lack of practice. But being prepared and taking precautions can help ensure you enjoy a much-needed trip.

In general, traveling, going to new places and meeting up with family and old and new friends is really vital for our mental health,” said Kathleen Cameron, senior director of NCOA's Center for Healthy Aging.

When planning a trip, and while you're on the road to adventure, follow these tips to help everything go as smoothly as possible.

1. Follow public health guidance

On a recent business trip to Austin, Texas, Cameron noticed only about 10% of people were wearing face masks in the airport and on the plane. The Centers for Disease Control and Prevention recommends everyone wear face coverings on public transportation to protect themselves and others from COVID-19. Following that advice is particularly important for older adults, Cameron said.

“Anyone over the age of 50 should wear masks, while in the airport, at their gat,e and on the plane their entire trip.”

CDC has a wealth of travel guidance, including frequently asked questions and tools for gauging COVID-19 risk by desination, at  cdc.gov/travel .

2. Choose a hotel that meets your needs

While most hotels can accommodate a guest’s mobility, some places that are off the beaten path or historical haven’t been updated. This can mean falls hazards on stairs or uneven floors, or accessibility issues at the entrance to the hotel and to the rooms.

Before booking a hotel, call ahead to make sure the hotel has elevators, and ask if the elevator is wheelchair accessible if you need it. If not, ask if they can accommodate a first-floor request.

Even if you’re traveling with a tour company, don’t hesitate to call a hotel directly if you have concerns about accessibility.

3. Don’t publicize your trip on social media

It’s natural to want to share your excitement about an upcoming trip, but think twice before posting it on social media. There are many reported cases of thieves using social media to target homes when the owner announces they’re going on a long trip.

Facebook’s default privacy setting isn’t particularly private. You may think only your closest friends can see your post, but unless you have strict privacy settings enabled, anyone who is friends with your friends, and even some people who aren’t acquainted with you at all, can see your post.

You also might want to consider asking a trusted friend or family member to house sit while you’re away.

4. Know the TSA rules

While you’re trying to figure out where to pack your sunhat and flip flops, don’t forget about your prescriptions. If you are one of the nearly 9 in 10 older adults who takes at least one medication, 1 always pack it in your carry-on where you can access it easily, and it can’t be lost by an airline.

“Carry your medications with you on your person and not in your luggage,” Cameron advises.

If your medication is a liquid and requires that you also have syringes, pumps, freezer packs, or IV bags, the TSA will allow you to carry it all on the plane. Before you pack, check the TSA’s rules, so you know how to pack them.

It’s also a good idea to have a backup plan in case something goes wrong.

Make sure to take a list of your medications , doctors, and the location of a pharmacy covered by your insurance (or Medicare) at your destination.

Bonus: If you’re 75 or older, TSA usually allows you to go through the security pre-check line, which means you don’t have to remove your shoes or separate laptops or liquids from your carry-on. For those younger than 75 who can’t—or don’t want to—stand in long security lines, the TSA Precheck or Global Entry program are options. TSA Precheck is for flights between U.S. airports, and Global Entry is for international flights. Each program has a non-refundable application fee, and you have to apply for the program well in advance of your travel. But if approved, your status lasts for five years.

5. Stay healthy on route to, and on, the plane

Busy airports and tight spaces while getting on an airplane can be a fall risk. The airline will help if you call ahead and ask about priority boarding.

You’ll also want to talk with the airline if you have a chronic condition that has dietary restrictions, such as diabetes, high cholesterol, or hypertension, and you’re taking a long flight that overlaps when you know you should eat. A representative can tell you if they can accommodate your dietary needs. If they can’t, pack food for yourself.

Airplane air can pose challenges. A plane cabin at high altitudes typically has much less humidity than a normal environment, 2 which can put you at higher risk of dehydration and respiratory diseases. Be sure to drink lots of water on the plane.

"On really long airplane trips, be sure you walk in the aisle to prevent blood clots, particularly for those at high risk," Cameron said. That includes people who've had surgeries or recent hospitalizations, cancer, or have a family history of blood clots.

It’s also good to take steps to protect your immune system, which naturally weakens with age. Pack anti-bacterial wipes in your carry-on so you can disinfect your seat, seatbelt, tray, and armrest. Before your trip, talk to your doctor to make sure you’re up-to-date on all of your immunizations , including the flu shot and COVID-19 boosters.

"Many older adults, they’re still unaware of the booster or, frankly, its importance—that it’s an extra layer of protection different than those initial dosages," said NCOA President and CEO Ramsey Alwin .

6. Don’t be a target for theft

Older adults are targets for theft and fraud. Whether you’re traveling alone or with a group, take precautions to protect yourself both inside and outside of your hotel room.

Check with your hotel to see if it has a safe in your room for your passport, jewelry, or excess cash. And always double-check to make sure the code works before placing your belongings inside. Keep anything you consider valuable inside the safe.

Consider also investing in pick-pocket proof travel clothes. Many companies design fashionable pants and jackets that come with deep inside zipper and magnetically sealed pockets that help keep your valuables safe from pick pocketers.

If you’re traveling internationally, consider using cash for most purchases.

Credit card fraud is prevalent in tourist destinations. Unless you plan to monitor your transaction history via a mobile app, cash will reduce your risk.

Getting foreign currency is easier than ever. Check with your home bank to see if you can use your debit card to withdraw cash from ATMs at your destination. Some banks will even let you withdraw without additional fees. Plus, you may get a better conversion rate doing it this way.

If you opt for the credit card route, call the credit card issuer before your trip to let them know where and when you’re traveling. They can tell you if there is a foreign transaction fee for using your card abroad and how the conversion rate is applied to charges. Alerting the company allows it to more easily track potential fraudulent activity and issue a refund quickly if you get hit. However, most credit card companies will deactivate your card in the case of fraud and will only mail a replacement to your account address. So take a back-up card just in case.

7. Keep important documents on hand

Before leaving home, make copies of your important documents, like your passport, driver’s license, Medicare card, and itinerary. Pack an extra set with you, and make sure to leave copies with people you trust at home (or have access to scanned versions). If you lose your ID or it’s stolen, this will make it easier to get replacements.

Also, always make sure to carry emergency contact information and identification on you while out and about. If a medical emergency happens, the people providing assistance will need to know your emergency contact and a health care provider at home.

Now that you’re equipped with these smart travel tips, enjoy your trip and make wonderful new memories! Happy travels!

1. Kaiser Family Foundation. Data Note: Prescription Drugs and Older Adults. 2019. Found on the internet at https://www.kff.org/health-reform/issue-brief/data-note-prescription-drugs-and-older-adults/

2. National Research Council U.S. Committee on Air Quality in Passenger Cabins of Commercial Aircraft. The Airliner Cabin and the Health of Passengers and Crew. Environmental Control. 2002. Found on the internet at https://www.ncbi.nlm.nih.gov/books/NBK207472/

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Edited By Matt Richardson

Updated on: June 25, 2024 / 9:56 AM EDT / CBS News

As we transition into retirement and our senior years, our needs and priorities will typically experience a significant shift — as will the challenges we face, from healthcare concerns to financial planning, social engagement and maintaining independence. That's why, during this phase of life, it's crucial to find the right resources and support systems to help navigate these new circumstances.

Recognizing the unique needs of older adults, numerous organizations have emerged to cater specifically to seniors. These groups offer various services, from advocacy and education to discounts and social opportunities. Among these organizations, though, one name stands out: AARP.

AARP describes itself as a nonprofit, nonpartisan organization dedicated to empowering Americans 50 and older to choose how they live as they age. But while AARP's name recognition is widespread, many seniors — and even some long-time members — may not be fully aware of the extensive range of benefits and services the organization offers. So, if you're a senior who's been wondering what AARP can offer you, it helps to know some key membership benefits.

Find out how an AARP membership could benefit you here .

There are a few different benefits that seniors can access by joining AARP, including:

Insurance options

Having access to affordable insurance options becomes crucial during your senior years. And, that's one area where AARP shines. AARP offers a variety of insurance options tailored to seniors' needs, including supplemental health insurance, dental and vision coverage, life insurance , long-term care insurance and auto insurance . These insurance options are geared toward providing coverage for conditions that become more common with age, helping seniors maintain comprehensive protection without excessive financial burden.

Explore the many perks that come with joining AARP during your senior years .

Healthcare savings

Many seniors live on fixed incomes , making healthcare expenses a significant concern. But members of AARP can access significant discounts on prescription drugs, hearing aids and vision care, including glasses and contact lenses. These savings can be imperative for seniors living on fixed incomes, as healthcare expenses can be a major concern. And, by reducing the cost of essential health-related items, AARP helps seniors maintain their health and well-being without costing too much.

Travel benefits

Retirement often means more time for travel, but doing so can be expensive. To help, AARP provides travel-related discounts on hotels, rental cars and cruises, as well as a roadside assistance program and travel planning resources. These perks are particularly valuable for retirees, who typically have more time to travel but may be conscious of the related expenses. For example, these discounts can make it more affordable for seniors to explore new places and visit loved ones or offer peace of mind for those who enjoy road trips.

Financial services

Financial security is often a top concern for seniors. AARP members can ensure that their finances are in check by taking advantage of member perks like free financial health check-ups, identity theft protection services, unique credit card options with cashback rewards and discounts on tax preparation services. 

These offerings are beneficial because they help seniors address the financial security concerns many will face during that point in their lives. These services can, for example, help members manage their money more effectively and protect their assets, with identity theft protection being particularly valuable as seniors may be  targeted by scammers .

Technology assistance

In an increasingly digital world, staying connected is vital — and that's equally true for seniors. AARP can help provide that with access to tech support for computers, smartphones and other devices, as well as online learning resources for improving digital skills. This support can be invaluable because it lets seniors navigate new technologies, enabling them to stay in touch with family, access online services and feel more confident in their tech abilities, all of which is crucial for maintaining independence and connectivity.

Entertainment, shopping and dining discounts

AARP members can take advantage of the discounts offered at restaurants and at movie theaters or other entertainment venues. These benefits encourage seniors to stay socially active and engaged, which is crucial for mental health and overall well-being. And, by making outings and cultural experiences more affordable, AARP helps seniors maintain an active and fulfilling lifestyle.

Another benefit that AARP offers is savings at various retailers, both in-store and online, including discounts on groceries and everyday items. These discounts help seniors stretch fixed incomes further, allowing them to maintain their quality of life and afford both necessities and small luxuries. This can make a significant difference in seniors' day-to-day lives and overall financial comfort.

Legal services

Members of AARP also have access to free or discounted legal advice and assistance with estate planning and will preparation. Legal services can be prohibitively expensive, so these benefits make it easier for seniors to handle important legal matters, ensuring their wishes are properly documented and their rights are protected.

Education and career resources

Many seniors choose to work part-time or start new careers in retirement to earn some extra money . AARP can also help in this area. For example, the organization provides access to job boards specializing in age-friendly employers, online courses and skills training and resume review services. Taking advantage of these resources can, in turn, help seniors stay competitive in the job market and find fulfilling work opportunities, which can be financially and personally rewarding.

Fitness and wellness resources

Staying active is crucial for maintaining health and independence as we age, and it can be easier for AARP members to do that, as membership offers them access to gym membership discounts and wellness programs and resources. These perks make it more affordable for seniors to prioritize their physical and mental well-being, encouraging a healthier and more active lifestyle.

Home and auto services

Seniors can also get discounts through AARP on home security systems , moving services and storage and even auto repair discounts. These services address some common needs of seniors, from ensuring home safety to managing moves and maintaining vehicles, often at reduced costs. These benefits can be particularly helpful for seniors who are looking to age in place or those transitioning to new living arrangements.

The bottom line

An AARP membership can offer big benefits to seniors — including, but not limited to, the ones outlined above. So, if you're a senior who's been on the fence about joining, it can be a smart move to make between the discounts, the resources and the other perks an AARP membership offers. 

Angelica Leicht is senior editor for Managing Your Money, where she writes and edits articles on a range of personal finance topics. Angelica previously held editing roles at The Simple Dollar, Interest, HousingWire and other financial publications.

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'It Felt Like a Car Crash': Passengers Describe Severe Turbulence That Left 30 Injured

A ir Europa said on Tuesday that a plane sent by the company arrived to transport the passengers of a transatlantic flight that was diverted to Brazil a day earlier following severe turbulence that injured more than 30 people .

The incident occurred early Monday morning on Flight UX045, en route from Madrid, Spain, to Montevideo, Uruguay, when it encountered turbulence over the Atlantic Ocean. The aircraft was an Air Europa Boeing 787-9 Dreamliner.

Of those on board, 303 traveled to Montevideo, while one has already returned to Spain, and six remain hospitalized in the Brazilian city of Natal along with some companions, according to the statement.

Air Europa noted that the injured, most of whom suffered bruises and contusions, were treated in Natal.

The airline transferred the remaining passengers by bus to the city of Recife, where they boarded a new plane from Madrid sent especially for the trip, and flew to Montevideo in the early hours of the morning.

A man suffered a fractured nasal septum, and a woman cracked ribs and needed assistance to breathe. Twenty-three people had to be hospitalized in the Walfredo Gurgel Hospital. Two of them were in serious condition.

Air Europa said that the pilots had instructed passengers to fasten their seat belts due to the anticipated turbulence, which could not be detected on radar.

The airline added that the plane "will remain under inspection" to determine the extent of the damage.

'I saw people fly'

In local media, passengers recounted the chaos and fear during the incident. "Those not wearing seat belts were thrown into the air, some hitting the roof," a passenger told El Observador newspaper. In photos posted to social media, seats appeared stained with blood.

Videos from the cabin showed injured passengers in neck braces and others lying on their backs in the aisle. One video even depicted a man dangling from an overhead compartment. It was not immediately clear how the passenger got into the bin.

"We flew. I broke the ceiling and all the piping. It's a world that passes through your mind in 20 seconds," the man said to Subrayado .

Passenger Sylvia García told El País : "We thought it was the last day of our lives. The pilot told a passenger that we had gone down 500 meters [1,600 feet] in 8 seconds; it was more than just turbulence."

"There were people who ended up hanging from the ceiling, very hurt, with their legs dangling. I saw people fly and fall," she added.

"It wasn't turbulence; it was a nosedive. The plane didn't just shake; it fell," Claudio Fernández Arbes, a 43-year-old Uruguayan psychologist told the AFP news agency.

When the aircraft stabilized, "it felt like a car crash," Fernández said. He said that many people were hit by other passengers or flying objects that had not been secured.

A two-year-old child was trapped in the luggage compartments, and other passengers were left hanging and got injured upon falling, according to some of the witnesses.

According to the Federal Aviation Administration (FAA), turbulence can occur unexpectedly due to various atmospheric conditions. While injuries from turbulence are relatively rare, the FAA reported 17 serious injuries in 2022 and six in 2021. In May, an elderly British man died of a suspected heart attack after a severe bout of turbulence struck a Singapore Airlines flight after it had departed London.

The incident on board Flight UX045 added to global concerns over airline safety and whether turbulence could become a growing threat to commercial aviation . Severe turbulence is rare and often avoidable but recent studies have shown that climate change could be increasing the risk.

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Hackers Are Now Coming For Your Airline Miles And Hotel Points

Cybercriminals are using bots to exploit a common security mistake that travelers make, cleaning out accounts that hold millions of dollars worth of rewards., by jeremy bogaisky , forbes staff.

M ost people don’t check their hotel or airline points accounts very often. That makes them a fat target for thieves.

Security experts say there’s been a surge in hacking of hotel and airline loyalty accounts over the past year, driven by two factors: Better protections against credit card fraud means criminals are looking for easier targets, and cybercrime rings have been selling tools to carry out attacks, enabling people without coding skills to break into accounts.

The shift from credit card fraud to loyalty account takeovers has caught airlines “flat-footed,” said Christopher Staab, cofounder of the Loyalty Security Alliance, a travel industry group. “They don't have the tools, the processes, the people that understand this.” Airlines held initial meetings this week of a new working group to coordinate a response, he said.

With billions of dollars in points flowing in and out of mileage programs every year, “they're essentially like bank accounts,” said Nik Laming, a Singapore-based loyalty program consultant to airlines and retailers. But loyalty programs “aren't compelled to protect these accounts like a bank.”

Loyalty accounts have been hacked in lower volumes for years through techniques like phishing and malware that steals passwords. But now, cybercriminals are taking databases of login credentials exposed in website breaches and using bots to test them en masse on airline and hotel loyalty accounts. They’re taking advantage of one of the most common security mistakes people make online: using the same password in multiple places, said Kevin Gosschalk, founder and CEO of the cybersecurity firm Arkose Labs, which protects companies against online fraud.

Between the fourth quarter of 2023 and the first quarter of 2024, bot attacks on airline accounts Arkose protects increased 166%, the company said. The San Mateo, California-based company’s customers include Singapore Airlines and Japanese discount carrier Zipair, as well as other airlines it said it can’t disclose. (The two airlines did not respond to a comment request.)

There’s been a 30% to 40% increase in accounts successfully hacked, Staab estimates, based on discussions with members of his industry group.

Tools to carry out so-called credential-stuffing attacks are being sold by bad actors in Vietnam, China and Russia, said Gosschalk, and they’re offering tech support for buyers. “You don’t need to be a developer anymore,” said Gosschalk. “The accessibility to commit the crime has come way down thanks to this infrastructure now being available to make these attacks.”

Cybercriminals using those tools are selling access to accounts they’ve compromised, often through Telegram and WhatsApp groups, with the number of points listed. Accounts are often priced at 80% of the value of the points or less, said Gosschalk. Some offer guarantees that the buyer will have access for a minimum number of minutes. If account security boots them out before then, they’ll get a similar value substitute or their money back.

In this screenshot of a post on Telegram, airline and hotel points accounts are offered for sale.

The buyers cash out by redeeming the points as gift cards or by purchasing airline tickets. Some of the hacked accounts are used to sell steeply discounted airline tickets to the public on websites that look legitimate travel agencies, said Staab.

Roughly 1% of airline points redemptions are fraudulent, Staab estimates, with total losses amounting to about 3% when associated costs are included, including staff time and refunding of points to some customers. The International Airline Transport Association estimated in 2020 that the industry lost upward of $1 billion a year to payment fraud.

Staab thinks the total volume of fraud hasn’t risen, but has shifted from credit card fraud to account takeovers.

Loyalty accounts have become more valuable targets thanks to airlines’ success hawking co-branded credit cards that give customers air miles as a reward for using them. The leader has been Delta Air Lines, which should earn about $7 billion from its American Express card partnership this year, according to analysts at TD Cowen, up from $1 billion in 2009. Delta has 25 million active SkyMiles members. A spokesperson for Delta, Drake Castaneda, said he wasn’t aware of an uptick in hacked rewards accounts.

Roughly 70% of points earned by customers of Delta, American and United airlines now come from rewards from credit cards and other partners, according to a report from IdeaWorks. Hotel chains have also jumped on the credit card train.

But airlines’ security measures haven’t kept up: Most hotel and airline chains don’t require multi-factor authentication because they’re loath to add friction to the transaction process for customers, Laming said.

That makes these accounts an easier target. Compared to hacking a bank account, there’s also a much lower risk of criminal charges, Staab said. One reason: it’s more difficult for prosecutors to connect large numbers of hacks to a single suspect, necessary to show a high enough dollar value loss to justify spending time on the case.

In a rare prosecution, in 2021, five men pled guilty in federal court in Texas to fraud charges over the theft of millions of airline miles from hacked accounts and the sale of tickets purchased with them.

In this screenshot from a website that has been taken down, Delta SkyMiles are offered for sale with a replacement guarantee.

This type of hacking can be a launchpad to more serious crimes, said Gosschalk. Arkose has tracked some hackers who got started in their teens taking over video game accounts to steal virtual currency, and then used the skills they developed to go after hotel and airline accounts.

“It's a bit of a gateway drug in the sense that it's a pretty easy crime to do,” said Gosschalk. Hackers can move on to money laundering, ransomware and credential-stuffing attacks on bank accounts.

Three hotel chains and four airlines contacted by Forbes declined to say whether they were experiencing an increase in hacking of loyalty accounts. But behind the scenes, Staab said there has been rising concern. Many hotels and airlines are biting the bullet and moving to require some form of multifactor authentication – for instance, in the case of redemptions of points above a certain value, Staab said.

United Airlines’ online security chief, Deneen DeFiore, said in a presentation at a conference last month that the airline was moving away from security questions, which, like passwords, have been leaked and are often reused, and is looking at new forms of account authentication entirely, according to Gosschalk.

DeFiore and United did not respond to questions from Forbes .

There are also AI-enabled tools coming into use that can detect anomalies and patterns in transactions and trigger alerts, said Laming.

Ultimately, educating people to stop recycling their passwords would have the greatest impact, he said.

“You can put all the controls you want in place, but if the member is using the same credentials … then it makes it very hard for you to combat it.”

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Instagram may be the best social app to get your flight issues fixed. Here's why.

• Instagram is an important tool for airlines and travelers these days.
• Flyers looking for customer service help on social media are more likely to be successful on Instagram.
• When a flight gets canceled or delayed for travelers, it’s often best to take the “throw everything at the wall” approach.

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By now, it’s a pretty well-known “hack” to reach out to an airline on social media if you’re experiencing a disruption to your trip.

Most U.S. carriers have a robust social media presence and use the messaging feature to help with customer service requests. It can be a good way to avoid long hold times on the phone or extended waits to connect with an agent through the airline’s own app.

According to data from Emplifi, a social media customer engagement platform, Instagram is an especially important tool for airlines and travelers these days.

Flyers looking for customer service help on social media are more likely to be successful on the ‘gram.

Representative please! You can still get airline customer service here | Cruising Altitude

Emplify’s data shows that 27% of customer questions get answered on Instagram, compared with 24% on X and 20% on Facebook.

Airlines also typically have the most positive interactions with their customers on Instagram. According to Emplify, Instagram interactions with airline brand accounts have been “overwhelmingly” positive for the past four years, while only 34% of comments were positive on Facebook and just 15% on X.

When a flight gets canceled or delayed for travelers, it’s often best to take the “throw everything at the wall” approach. Social media can be a great arrow in the quiver for getting customer service help, but it’s also a good idea to call or reach out on other platforms – or pursue in-person customer service. 

How long does a flight have to be delayed for compensation?

No U.S. airlines guarantee cash compensation for flight delays, but JetBlue and Southwest both offer travel credits if a flight is delayed for more than three hours for reasons within their control. Those controllable reasons usually include things like mechanical or staffing problems but not weather or air traffic control disruptions.

The Department of Transportation has a dashboard that lists the commitments all airlines have made for controllable delays, including rebooking assistance and hotel or meal vouchers.

American Airlines social media accounts

• X (formerly Twitter)

Delta Air Lines social media accounts

United airlines social media accounts, southwest airlines social media accounts.

Zach Wichter is a travel reporter for USA TODAY based in New York. You can reach him at [email protected].

The Key Points at the top of this article were created with the assistance of Artificial Intelligence (AI) and reviewed by a journalist before publication. No other parts of the article were generated using AI. Learn more .

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How the Travel Industry Is Supporting Older Adults With Autism

Hotels, cruise lines and attractions are helping older adults with autism navigate travel.

Jamie Davis Smith,

Traveling with autism is becoming easier thanks to new support services offered by many major brands in the travel industry.

It’s estimated that about 2.21 percent of adults 18-plus in the United States, or about 5.4 million adults, have autism spectrum disorder as of 2017.

Get instant access to members-only products and hundreds of discounts, a free second membership, and a subscription to AARP the Magazine. Find out how much you could save in a year with a membership.  Learn more.

Hotels, cruise lines, attractions and airports are putting support services into place to help older adults with autism navigate travel more easily and make traveling more enjoyable. Hyatt, Hilton, Royal Caribbean, Carnival, the Grammy Museum and Beaches Resorts are some of the brands adding these services.

The industry’s programs vary widely because many people with autism “want to travel and experience new things,” and “every individual is different,” says Meredith Tekin, president of the International Board of Credentialing and Continuing Education Standards (IBCCES), an independent board that provides training and certification with a focus on cognitive disorders such as autism. Although some people with autism need minimal support when traveling, such as the ability to board an airplane early, some require more intensive support, which may include access to quiet spaces and constant close supervision.

“The question of how many adults over 50 are autistic is complicated” because many adults with autism have never been diagnosed, says Zoe Gross, a woman with autism and director of advocacy for the Autistic Self Advocacy Network (ASAN). Autism was not recognized as a formal diagnosis until 1980 and the diagnosis was limited to children for many years. The Centers for Disease Control and Prevention (CDC) did not release data related to autism in adults until 2020.

Training is key

“The number one most helpful thing the travel industry can do is educate workers who interact with travelers about different disabilities and how they affect people,” Gross says. That’s because “learning about autistic people’s sensory needs, how we may respond to the stress of traveling and learning that we don’t pose a threat just because we are acting differently, would mean workers are more likely to respond compassionately and helpfully, and less likely to treat autistic travelers as ‘the problem’ if we become overwhelmed,” she explains.

Staff at some hotels, such as Hyatt, Virgin Hotels and Hilton, and attractions, such as amusement parks and the Grammy Museum, undergo in-depth training to support the needs of people with autism and become autism certified.

Autism-certified resorts

For many adults with autism, traveling to an autism-friendly resort can be a good choice because entertainment, restaurants and lodging are all in the same place. This cuts down on the number of times guests need to transition to a new place, which can be hard for some people with autism. It also increases the likelihood that a traveler with autism will be supported throughout every aspect of their trip.

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Margaritaville Island Reserve Cap Cana, Beaches Resorts and Atlantis Dubai are all autism certified. Staff training ensures different foods on a dinner plate don’t touch and that the staff is on alert for guests who may wander off.

Creating guides

Getting used to new places can be overwhelming for people with autism. “Providing social stories (plain-language explainers, often with pictures), about what travelers will experience at their destination,” can help, Gross says.

A sensory guide lets guests know they may be exposed to strong smells near a hotel restaurant or loud sounds near the elevator. Beaches Resorts and Atlantis Dubai both rank sensory inputs for touch, sight, smell, sound and taste for different areas of the property on a scale of one to ten. Armed with this information, individuals with autism are “empowered and have the knowledge they need to navigate the experience for their own specific needs,” Tekin says.

Providing sensory aids

Some people with autism are particularly sensitive to loud sounds, bright lights, scents and crowds.

Hotels are starting to pay attention to sensory aids their guests with autism need for a comfortable stay. Hyatt recently launched the “Hyatt Has It” program where guests with autism can request noise-canceling headphones, fidgets and weighted blankets at select locations. Select Marriott hotels have similar items available upon request. For example, JW Marriott Desert Springs Resort & Spa in California can provide weighted blankets, sound machines, fidgets and other sensory aids.

Some people with autism require higher levels of support. This may include close supervision at all times and help with everyday tasks such as eating. It can be difficult to find assistance for adults with autism who need help while traveling, but some programs provide options.

At Beaches Resorts adults with autism who need more intensive support can hire a specially trained Beach Buddy to give their regular caregivers a break during the trip. Another option is Autism on the Seas, which can arrange for caretakers for adults with autism on Royal Caribbean, Celebrity Cruises, Carnival and other cruise lines. The organization also arranges private, adult-only activities on select cruises.

Making airports more accessible

Flying can be particularly stressful for people with autism. At the airport, long lines, a bright, noisy environment and unpredictable schedules can be difficult to manage. On an airplane, unfamiliar smells and sounds and the need to deal with other passengers in a small space may cause sensory overload.

Many airports and airlines have implemented programs that can help. The Hidden Disabilities Sunflower program, available in more than 240 airports worldwide, allows travelers with autism to subtly indicate they may need support by wearing a sunflower lanyard or pin. Travelers can purchase these items in advance or pick them up for free at select airports. Some airports, including the Dubai airports, created an autism-friendly route through the airport with specially trained staff and minimal waits from check-in through boarding.

Travelers with autism also can request that airlines add the Disabled Passenger with Intellectual or Developmental Disability Needing Assistance (DPNA) code to their airline ticket. That code would alert staff on almost any airline that the traveler may need additional assistance, such as early boarding. In the United States, travelers can register for TSA Cares. This program helps travelers with autism navigate airport security more easily. Support may look different depending on need, but registered travelers can bypass security lines or wear noise-canceling headphones through security.

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Dena Gassner, a 65-year-old grandmother with autism and member of the Interagency Autism Coordinating Committee, has used the Hidden Disabilities Sunflower program and TSA Cares while traveling. She also regularly asks to preboard when flying. “Preboarding reduces my anxiety tremendously because I can get settled in and get my noise-canceling headphones on,” she says. By boarding early, Gassner also can ensure she won’t have to check her carry-on at the last minute, which can create anxiety. 

However, despite programs designed to make travel easier for adults with autism, Gassner still experiences hurdles. At times, she has had difficulty getting through airport security and has felt as though some airline staff did not believe she was disabled. “Finding the personnel at [TSA Cares] at major airports like LGA [LaGuardia Airport] and JFK, even with advanced notice, is difficult,” she says. 

To overcome the support systems Gassner finds lacking, she has sought out ways of traveling that work for her. For example, she has a membership with CLEAR, which allows almost any user to get through TSA security faster by enrolling and paying a fee. At hotels, she requests rooms in quiet areas away from ice machines and elevators.

Gassner thinks more needs to be done. She would like to see more training throughout the travel industry on how to better support travelers with autism and other invisible disabilities .

Jamie Davis Smith is a mother and writer living in Washington, DC. She has written for  National Geographic , The Washington Post , Business Insider , Fodor’s Travel  and several other publications. She can be reached at [email protected].

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Can AI find you the cheapest plane tickets? How Google and Skyscanner compared.

• Skyscanner’s Savvy Search and Google’s Gemini are AI-powered tools that can help you plan your trip.
• Both tools can also find you cheap flights, but Gemini was able to find the lowest price.
• Skyscanner’s tool is a good starting place if you don’t have a destination in mind.

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When booking a flight, chances are you want to score the best deal. (This is especially true now that flights from U.S. airports are more expensive than a few years ago.)

There are already a few tools out there to help you find affordable airfare , such as flight price trackers and low-fare calendars, but what about those new AI tools? Travel search engines like Booking.com, Expedia and Skyscanner have recently launched AI-powered features to help customers plan their vacations.

These AI trip planners – which act like chatbots – assist travelers in planning aspects of their trip, like finding accommodations and destinations, even building an itinerary for them. But some of them may even be able to help you find cheap flights. 

Launched in May, Skyscanner’s Savvy Search tool is powered by OpenAI’s ChatGPT and “accesses a vast database of over 18 million flight routes and 80 billion daily price searches to offer the best travel recommendations,” Laura Lindsay, Global Travel Trends Expert at Skyscanner, told USA TODAY.

Learn more: Best travel insurance

Make travel easy: We tested ChatGPT itineraries in 5 US tourist spots

Google’s own AI tool, Gemini, is a “creative and productivity tool” that can also assist travelers with trip planning, according to a Google spokesperson. Gemini can also connect to and access “relevant information from the Google tools you use every day,” from Google Flights, Google Hotels, Google Maps and Docs, according to a Google spokesperson. So you can check out flights, hotels and driving directions all in one conversation with Gemini. 

I tested Skyscanner’s AI Trip Planner and Google’s Gemini to see if they could find me the most affordable round-trip flights for a trip from Honolulu to New York for the week of August 18-25. For reference, a search on Google Flights on Thursday afternoon revealed the cheapest flight was a $761 round-trip ticket on United Airlines in its basic economy cabin. Here’s what I found.

What is it like using Skyscanner’s Savvy Search?

After making an account with Skyscanner, I easily found the Savvy Search on the mobile app's home screen. I had to input my departure city and answer the question, “What kind of trip is on your mind?” Getting straight to the point, I typed in, “What are the cheapest flights from Honolulu to New York for the week of August 18-25?” 

Savvy Search offered “three recommended places,” including New York, Los Angeles and San Francisco. Not really what I asked, but I suppose the answer was technically there. I clicked to see flights for New York and was taken to a list of flights to compare. I could sort by “best,” “cheapest,” “fastest” and “direct,” as well as choose my cabin class and add other travelers. 

The cheapest flight that came up cost $645 round-trip, and although inexpensive, it wasn’t looking easy. Both my departing and return flights would be self-transfers, requiring me to re-check any bags and go through security again, and also include an 11-hour layover on my return journey. 

I went ahead to book, and since Skyscanner is a flight comparison tool, the AI took me to an outside travel platform called DoHop , an Iceland-founded travel search engine that creates “unique connecting flights,” according to its website. I’ve never used DoHop before, and when I continued with my booking, I discovered I was also being charged a $32.64 DoHop booking fee and $12.50 if I wanted to bring a carry-on. (Only a personal item is free.)

The total was $664.83, around $97 cheaper than what Google Flights found. 

I also tested whether Savvy Search could find me cheap flights without a destination in mind (only my budget). It offered Los Angeles, San Francisco, and Tokyo. The cheapest option to Los Angeles was two direct flights on Alaska Airlines for $341. Once again, it sent me to book externally, but this time through Kiwi.com. 

Booking through third-party vendors like Kiwi or DoHop can be tricky for travelers, especially if things don’t go as planned, because airlines and hotels won’t typically claim responsibility if you didn’t book directly with them. Often, third-party support isn’t always reliable. 

Are Tuesdays still the best day to book? Here's what major travel platforms found about purchasing airfare.

What is it like to use Google’s Gemini to find cheap flights?

I accessed Gemini through its website – which required a Google account sign-in – and asked the same question I posed to Skyscanner's Trip Planner. Gemini warned me that it “doesn’t always get it right. Be sure to check the following flight details.” 

Gemini provided five flight options, with the lowest price one being a $615 round-trip flight on United Airlines –  $49 less than what Skyscanner told me and $146 cheaper than my own Google Flights search. 

Gemini told me how long the entire journey would take with each flight option, plus layovers. I clicked the flight I wanted and was taken right to Google Flights, where I could book through the airline or adjust my flights. 

I tested out other prompts, such as finding the cheapest flight from Honolulu for the same dates. (The answer was a flight to Maui for $160 round-trip.) Since that answer was a bit obvious, I tried again, asking for flights not within Hawaii. (That would be San Francisco starting at $354 round-trip.) I also asked if it was a cheap time to fly from Honolulu to New York in August. (No, because summer break is peak travel season.)  

The verdict

As far as finding the cheapest flight, Gemini takes the cake. I liked how seamless it was to move between Gemini and Google Flights. Although I wouldn’t want to book Skyscanner’s cheapest flight, I think it’s a helpful tool to compare prices and see the range of options. (Maybe you don’t mind a self-transfer.) 

I mainly like how Skyscanner’s tool recommended a variety of destinations when I asked for affordable flights from Honolulu, so it’s a good starting place if you don’t have a destination in mind. In fact, this is what half of Skyscanner’s users do, according to Lindsay. You can also ask Skyscanner for affordable destination alternatives and look for flights from there. 

Overall, both AI tools can fit into any passenger’s repertoire when searching for the best flight deals.

Kathleen Wong is a travel reporter for USA TODAY based in Hawaii. You can reach her at [email protected] .

The Key Points at the top of this article were created with the assistance of Artificial Intelligence (AI) and reviewed by a journalist before publication. No other parts of the article were generated using AI. Learn more .

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