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Istanbul Travel Guide

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Tourist Police in Istanbul

In 2017, the Tourist Police appeared in Istanbul – a special detachment that guards tourists and prevents possible crimes aimed at tourists.

The Istanbul Tourist Police is based at three airports, train stations, near the Blue Mosque and near the city’s main attractions, that is, in places most popular with foreigners. Tourists can turn to officers of the tourist police in any case of violation of their rights, deception in shops and taxi , as well as misunderstandings in hotels.

Contacts and where to find Istanbul Tourist Police:

Head office of Tourism Police:

Yerebatan Cad. No:4/6 Sultanahmet T: +90 212 527 45 03 F: +90 212 636 20 29

Turkish Tourist Information Offices

Sirkeci Tourist Information Office / Sirkeci Turizm Danışma Bürosu

Sirkeci Tren Garı, Sirkeci, Eminönü T: + 90 212 511 58 88

Sultanahmet Tourist Information Office / Sultanahmet Turizm Danışma Bürosu

At Meydanı, No:3 Sultanahmet, Fatih T: +90 212 518 18 02

Atatürk Airport Tourist Information Office / Atatürk Havalimanı Turizm Danışma Bürosu

Atatürk Hava Limanı, Dış Hatlar Geliş, Yeşilköy T: +90 212 465 31 51 Atatürk Hava Limanı, Dış Hatlar Postane yanı, Yeşilköy T: +90 212 465 35 47

Taksim Tourist Information Office / Taksim Turizm Danışma Bürosu

Mete Cad. Seyran Apt. No: 6,Taksim T: +90 212 233 05 92

Karaköy Tourist Information Office / Karaköy Turizm Danışma Bürosu

Karaköy Limanı Yolcu Salonu, Karaköy T: +90 212 249 57 76

Sabiha Gökçen Airport Tourist Information Office  / Sabiha Gökçen Havalimanı Turizm Danışma Bürosu

Sabiha Gökçen Havalimanı Terminal Binası, Pendik T: +90 216 588 87 94

Law enforcement officers from the tourist unit are easily distinguishable from ordinary police officers thanks to their special uniform – the black and orange vests of their uniforms are clearly visible in the crowd, so they can be easily found if necessary. Law enforcement officers move around Istanbul by cars, electric cars, bicycles and segways, and foot patrols are also provided.

The police officers are fluent in several foreign languages, including English and Russian, so they will be able to provide all the necessary assistance to travelers who have language problems. You can also contact the tourist police officers through the official patrol accounts on social networks and in the multilingual call center.

It is expected that in the future, similar units of the tourist police will be created in every major city in Turkey and in all resorts of the country.

Useful links for Istanbul travel

• Hotels : Booking and Trip.com
• Flights : Aviasales , CheapoAir and Trip.com
• Insurance : Insubuy and VisitorsCoverage
• Airport transfers : GetTransfer and KiwiTaxi
• Rent a car: RentalCars and Discover Cars
• Rent a bike: BikesBooking
• Excursions and tickets: Bus Tours , GetYourGuide , Attractions

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Tourism Police & Tourist Info

Tourism Police

Yerebatan Cad. No:4/6 Sultanahmet T: +90 212 527 45 03 F: +90 212 636 20 29

Turkish Tourist Information Offices

Sirkeci Tourist Information Office / Sirkeci Turizm Danışma Bürosu

Sultanahmet Tourist Information Office / Sultanahmet Turizm Danışma Bürosu

Atatürk Airport Tourist Information Office / Atatürk Havalimanı Turizm Danışma Bürosu

Taksim Tourist Information Office / Taksim Turizm Danışma Bürosu

Karaköy Tourist Information Office / Karaköy Turizm Danışma Bürosu

Sabiha Gökçen Airport Tourist Information Office   / Sabiha Gökçen Havalimanı Turizm Danışma Bürosu

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Emergency contacts in Istanbul

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Jul 31, 2023 · istanbul · travel safety · 12 min read

The Most Common Tourist Scams in Istanbul (And How to Avoid Them)

Stay scam-aware and safe while exploring Istanbul's enchanting attractions!

Istanbul is a safe city, but like any big tourist destination, it can also be home to scams targeted at naive and unknowing tourists with money.

We’ve created a list of the most common tourist scams in Istanbul and how you can avoid them. Some scams may be similar to ones you have seen in other cities and seem very obvious, while other scams are more on the creative side. Having some awareness of these scams will help you avoid a potentially dangerous situation and spare you the grief of getting ripped off on your holiday.

So, what are the most common tourist scams in Istanbul?

The “Let’s Have a Drink” Scam

First off, any stranger who approaches you in the street by saying “my friend” is probably NOT your friend and definitely wants something from you. With that being said, the “ Let’s Have a Drink ” scam is one of the most prevalent scams in Istanbul, mostly targeted at solo male travelers or small groups of male tourists.

You will be approached in a bar, restaurant, or while walking along the main street of Istiklal Caddesi (Avenue) in the Taksim neighborhood . Usually, it's a well-to-do looking man, fluent in English, who approaches you with some flattering compliments or questions while he tries to start a conversation.  

“Excuse me, but are you Turkish? You look Turkish!”

“My friend, where are you from?”

After some chat about your life and travels, you will be asked to go for a drink with the promise of perhaps the best wine, the best nightclub, or even the best Turkish ladies.

You will most likely be taken to one of the scammer’s bars in the side streets along Istiklal Avenue, with underdressed working women and ridiculously overpriced drinks. Upon entry, you will immediately be given a round of drinks for you and your newly found female company.

When you wish to leave, you will be hit with a huge bill that can be hundreds to thousands of dollars. If you refuse to pay, you will be kindly met by some very large and threatening men also working in the bar. You may even be escorted to the nearest ATM to ensure your payment.

How to Avoid

When given advice by a complete stranger on the street or in establishments, keep the conversation short and decline their invitation immediately . The scammer will then move on to their next target. There are much better resources for finding out good spots in Istanbul .

The Currency Conversion Scam

The Turkish lira has recently seen drastic changes, making shopping in local currency a great deal for tourists.

When shopping in a local shop for carpets, leather goods, wine, Turkish delights, etc., you will be met by a very friendly and helpful salesperson. You will be assured that their products are the most authentic and best in town. They may even make you feel good by letting you haggle the price down. Think again.

When swiping your credit card you will be charged in euros and not Turkish Lira. Suddenly, that 2,000 Euro Turkish carpet doesn’t seem like a great deal anymore.

Pay in cash with Turkish Lira or double check with the salesperson that currency is in Turkish Lira before you swipe your credit card . The bottom line: if it seems like too good of a deal to be true, it probably isn’t true!

Your Friend, the Carpet Salesmen

The Sultanahmet and Grand Bazaar neighborhoods are booming tourist areas with many carpet stores and leather goods shops. You will be approached by an amiable man who may be fluent in several languages.

He may ask you if you are lost and need help finding one of the popular sightseeing spots . You may even get a fantastic and knowledgeable tour of the famous Blue Mosque .

Afterward, you will be led to one of his carpet or leather goods shops. You will be graciously invited inside to meet his family members and friends where you’ll be given tea and Turkish delights with hospitality. He will tell you all about how his shop is one of the only shops in town that still produces 100% authentic and high-quality goods.

Before you know it, you will be stuck looking at every Turkish rug under the sun and still wondering how you got yourself into this situation.

If you are actually lost, approach another tourist for directions. Chances are they may know directions to the sightseeing destination you want to go to.

Salespeople use this friendly tactic as a clever way to get potential customers into their store. Recognize this is happening before it goes on too long and you feel uncomfortable.

If you are in the market for a Turkish rug, be advised that salespeople can be persistent. Never give your phone number to salesmen as you don’t want to be pestered for the duration of your holiday.

The Shoe Shine Trick

Shoe shiners are ever-present in main tourist destinations in Istanbul , including Taksim, Sultanahmet, Grand Bazaar, and Galata Bridge. They have a couple of sneaky “brush dropping” tactics they use to lure their customers in for a shoeshine, then overcharge you afterward.

Trick # 1 - while walking in front of you, they drop their brush in front of you, waiting for you to pick it up and hand it back to them. Out of deep gratitude, they offer you a shoeshine.

Trick #2 - they will walk past you and drop their brush on your feet. This results in a heartfelt apology, they will then offer you a shoe shine.

When you think the shoe shine is for free, the shoe shiner will demand to pay much more than the price of a shoeshine. You may also get a heartfelt story about his family problems or sick wife during your shoe shine. If you argue about the price, you will be met by a group of his “co-workers.”

Never pick up the brush or engage with the shoe shiner and keep on walking! There are honest shoe shiners in Istanbul who are not out to scam; just be sure you agree to the price beforehand for BOTH shoes. This should not be more than 10 Turkish liras.

Taxi Driver Scams

Istanbul is home to nearly 20,000 taxis, so you may never have a problem finding one. Taking a taxi is relatively cheap, but it’s important to be aware that there are many different types of common taxi scams so that a 20 TL worth taxi ride doesn’t turn into a 100 TL one.

Extending the Ride

This is a common trick pulled on tourists in most big cities. As a tourist, you probably do not know your way around the city , the direction you're supposed to go, or how much it should cost.

This can be hard to avoid if you don’t speak Turkish or know the area well. Here is a Taxi Fare Calculator you can use for an estimated fare to expect. You can follow along using the maps feature of your smartphone to get a general idea of the time and direction you should be going.

The Sneaky Note Swap

A driver will swap out the Turkish Lira notes for that of a lower denomination. If your taxi costs 25 TL and you hand him a 50 TL note, he will quickly swap the 50 TL note for a 5 TL note while you are not looking. He then shows you the 5 TL note and waits for you to hand him the remaining 20 TL.

This can result in quick confusion as you were expecting change and unfamiliar with the currency notes.  You now have just paid 70 TL for a 25 TL ride.

Be sure to carry plenty of low denomination notes (5 TL and 10 TL) along with coins so you can give the exact amount. If you do need change, show the driver your note first before you hand it to him so he can prepare the change for you. If possible, try to familiarize yourself with the currency and note the different colors between different banknotes.

"I Have No Change"

You need 5-10 TL worth of change from the driver. He shows you that he only has 2-3 TL in coins, trying to score an extra bit on top of the fare.

Ask the driver to go into a shop to change the note. Usually, the change suddenly appears out of thin air. You can also let it go, as it may only be a few Turkish liras worth if you don’t want to put up the fight.

Not all taxi drivers are dishonest! The majority of taxi drivers are honest, hardworking, and want to help.

Using apps like BiTaksi or Uber will help you avoid a situation where you are ripped off. These apps are review-based and most often offer support in the case of a mishap.

The Fake Goods Scam

Turkey is recognized throughout the world for its beautiful hand-woven rugs. Carpets can be range from high-quality to very low-quality and prices may range from a few hundred to hundreds of thousands of dollars.

Unless you know what exactly you are looking for, you are at risk of being scammed out of a lot of money. The same goes for jewelry and leather goods.

Turkish carpet salesmen are very friendly yet can be quite pushy. They may exploit a tourist for their lack of knowledge and charge highly inflated prices. Carpets may not come from Turkey, but instead other regions such as Afghanistan, Pakistan, Iran, Armenia, Turkmenistan, and Uzbekistan.

This may not be a bad thing, as you can find high-quality carpets from all regions in the world, but be careful when you are given a certificate of “authenticity.”

Often, jewelers and leather goods stores will also offer these bogus “certificates” with contact info that leads to a bounced back email address and a false phone number. You don’t want to find out when you get home, the precious stone you spent thousands of dollars on is worth nothing more than a cup of coffee.

If you are in the market for a beautiful Turkish rug, do some research before your trip. Find out exactly what you would like as there are several different categories and grades that may influence the quality and price. Ask the right questions and deal with a reputable merchant.

The same goes for buying high ticket items such as jewelry and leather goods. Stay away from merchants that are crawling in the tourist areas of Sultanahmet and Grand Bazaar. Don’t let them pull the rug out from underneath you!

A side note: Istanbul is also a great place to buy many “authentic-looking” fake designer brands. Gucci, Louis Vuitton, Armani, you name it.

If you don’t mind wearing something “knock-off,” you can score a really great deal. Just remember to haggle the salesperson down as you should NOT be paying top dollar.

Pickpocketing

This may occur in any crowded tourist area but can also happen in a crowded tram, bus, or metro car. Often pickpocketers will work in teams with spotters casually looking for potential targets. Misdirection is the tactic of distracting your attention from your valuables and then skillful sleight of hand to swipe and run.

When entering and exiting the metro, someone may intentionally block the doorway, causing a bottleneck. This is when a pickpocketer may strike.

Always keep your wallet in the front pocket of your pants and wear your bags and purses close to your body. Keep your valuables to a minimum and on your person at all times. Never leave your bags or jackets unattended when at a cafe, bar, or restaurant; even if it's only for a brief moment.

Restaurant Scams

Delicious Turkish food can be found at many restaurants in tourist areas on both the high and low-end price range. Just be aware of what you are stepping into despite the fact you may be tired and hungry from your day out and about.

Tourists may be charged for things they have consumed but did not specifically order. For example, while waiting for your food the waiter may bring out some bread, other small appetizers, and pour everyone some water.

You may think this is complimentary, but you will find these items tacked onto your bill later on, oftentimes at an unreasonable price. You may also be given a more expensive price list for tourists, than one that is offered for locals.

Don’t let your hunger get the best of you! Use good judgment before spontaneously entering any bar or restaurant in busy tourist areas such as Sultanahmet or Taksim. Read the menu and ask what is included and what is not, and be sure to specify your order.

Research where you would like to go beforehand. Use Tripadvisor or local apps like Zomato (available in English) to read reviews to avoid an unpleasant dining experience.

What to Do If You Are Scammed

If you are scammed you will probably be experiencing a number of emotions, mostly anger and frustration. Do not panic though, it can happen to anyone. The good news is there still may be something you can do to get your money back.

If you are scammed for a high-priced item, you can try to get your money back. Be sure to save all of your receipts or invoices from your purchase. If purchased with a credit card, contact your bank/credit card company and dispute the charges. Also, ask your bank/credit card company if you are covered for fraud/scams.

Some travel insurance providers may even offer fraud/scam coverage up to a certain amount.

You can also try to go back to the shop where you were scammed and dispute the transaction, but more often than not people don’t realize they have been scammed until it’s too late and they have returned to their home country.

As a last-ditch effort, you can contact the local Turkish authorities below:

Istanbul Tourism Police Hotline

• Address: Emniyet Müdürlüğü Turizm Şube Müdürlüğü Yerebatan Cad. No: 6 Sultanahmet, Istanbul
• Phone Number: **+**90 (212) 527 4505

The Department of Customer Rights Office

• Located along the large walking street Istiklal (with the old tram).  In the direction away from Taksim Square, it will be on your left about a quarter of the way down.

It’s advised that you visit these places in person as you will not have much success on the phone unless you have a Turkish speaker present.

Final Thoughts

Our most important piece of advice: be vigilant.

It’s very easy to lose your sense of control when traveling to a new place as you are already overwhelmed with new sights, sounds, and emotions. Be aware of the risks and be cautious of anyone who seems overly nice.

Remember that in the eyes of the scammer you are just a tourist with a potential opportunity to earn. Since you have read this article you will now be able to prevent any potential mishaps .

Nothing bad is meant against the locals of Istanbul who 99.8% are honest, hard-working, and friendly people, but we hope that covering some of the most common tourist scams in Istanbul can prevent a disaster from happening on your holiday. Remember, travel safe and travel wise, and enjoy your time in the magical city of Istanbul!

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TOURIST INFORMATION OFFICES

Improvement works are being targeted for tourist information offices to ensure the best service for tourists. For instance, the Tourist Offices page is planned to be updated after the completion of certain improvements such as the rearrangement of the offices, providing adequate equipment and materials for tourists, storage of arriving visitor information and data, etc.

List of Tourist Information Offices Around the City

Sultanahmet tourist information office.

Address: Sirkeci Gari Yani, Ankara Cad. Hocapasa Mah. No:140 Sirkeci Fatih / ISTANBUL

Working Days/Hours: Every day of the week, 10.00 – 17.00

SIRKECI TOURIST INFORMATION OFFICE

Taksim tourist information office.

Address: AKM Yani, Devlet Opera ve Balesi Mudurlugu Girisi Kati Taksim / ISTANBUL

SABIHA GOKCEN TOURIST INFORMATION OFFICE

Address: Dis Hatlar Gelis Kurtkoy / ISTANBUL

Working Days/Hours: Every day of the week, 09.00 – 18.00

ISTANBUL AIRPORT TOURIST INFORMATION OFFICE

Address: Dis Hatlar Gelis Kati Arnavutkoy / ISTANBUL

KARAKOY TOURIST INFORMATION OFFICE

Address: Kılıçali Paşa Mah. Meclis-i Mebusan Cad. No: 8 İç Kapı No: 102, 34433 Beyoğlu/ ISTANBUL

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All Emergencies : 112 (all over Turkey for Ambulance, Police, Fire, Coast Guard, Gendarmery etc.) Tourism Police : (0212) 5274503 (Istanbul only) Forest Fire : 177 (all over Turkey) Yellow Pages : 11818 or 11811 or 11880 (all over Turkey) Tourism Info : 170 (all over Turkey) Funeral services : 188 (all over Turkey)

International Airports in Turkey

Adana Sakirpasa Airport, Tel: (0322) 4350380 Fax: 4359126 Ankara Esenboga Airport, Tel: (0312) 3980000 Fax: 3980345 Antalya Airport, Tel: (0242) 3303030 Fax: 3303302 Bodrum Milas Airport, Tel: (0252) 5230101 Fax: 5230082 Dalaman Airport, Tel: (0252) 7925291 Fax: 7925296 Erzurum Airport, Tel: (0442) 3272835 Fax: 3272834 Isparta Suleyman Demirel Airport, Tel: (0246) 5592008 Fax: 5592011 Istanbul New Airport, Tel: (0212) 4441442 Istanbul Sabiha Gokcen Airport, Tel: (0216) 5855000 Fax: 5855114 Izmir Adnan Menderes Airport, Tel: (0232) 2742626 Fax: 2742002 Trabzon Airport, Tel: (0462) 3280940 Fax: 3259950 Kayseri Airport, Tel: (0352) 3375244 Nevsehir Cappadocia Airport, Tel: (0384) 4214455 Fax: 4214451 Gaziantep Airport, Tel: (0342) 5821021 Fax: 5821011

Turkish Airlines Offices

Abu Dhabi : Hamdan Str, Sultan Bin Yousuf Building, PO.Box:346, Abu Dhabi - UAE, Tel: (2) 6261010, Fax: (2) 6262022 Addis Ababa : Heritage Plaza, 2nd floor, Number: 2231, Kebele 03, Addis Ababa - Ethiopia, Tel: (11) 6627781, Fax: (11) 6627786 Aleppo : Baron Str. No:116, opposite of Baron hotel, Aleppo - Syria, Tel: (21) 2118718, Fax: (21) 2116817 Amman : Jabal Amman Third Circle, Al Riyadh Centre 8th Floor, P.O. 39177, Amman - Jordan Tel: (6) 4659102, Fax: (6) 4733444 Amsterdam : Terminal West, Room D716, Schipol Airport, 1118AA Amsterdam, Tel: (20) 4059636, Fax: (20) 4059637 Athens : Athens International Airport, 5th km Loutsa-Spata Ave, Building 17, 190 19 Spata-Greece, Tel: (210) 3537280, Fax: (210) 3537757 Baghdad : Baghdad Airport, Ninawa Terminal, Iraq, Tel: (770) 4326805, Fax: (781) 0859199 Bangkok : Gulf Express Transport Agency, CP Tower 3rd floor, 313 Silom Road, Bangkok 10500, Tel: (2) 2310300, Fax: (2) 2310311 Barcelona : Oficina 115 Zona de oficinas del Dique Sur Planta P10 Terminal T1 08820, El Prat de Llobregat, Tel: (93) 4991328, Fax: (93) 2971768 Beijing : W103 Kempinski Center, 50 Liang Ma Qiad Road, 100016 Beijing/PRC, Tel: (10) 64651867, Fax: (10) 64651865 Belgrade : Knez Mihailova 30, 5th floor, 11000 Belgrade - Serbia, Tel: (11) 3036195, Fax: (11) 3036290 Benghazi : Tibesty Hotel 1st floor, Benghazi - Libya, Tel: (61) 9098732, Fax: (61) 9098733 Berlin : Budapester Str. 28-30, 10787 Berlin, Tel: (30) 2629025, Fax: (30) 2628929 Beirut : Emir Bashir Str. Lazarists Bldg. Block:A2-2, Downtown Beirut - Lebanon, Tel: (1) 999849, Fax: (1) 999850 Birmingham : Birmingham International Airport, Diamond House, 1st floor, Room DH 125B, B26 3QJ England. Tel:(121) 7828010, Fax: (121) 7828000 Brussels : Cantersteen 51. 1000 Brussels, Tel: (2) 5117676, Fax: (2) 5145096 Bucharest : Otopeni Airport Bucharest - Romania, Tel: (21) 2042007, Fax: (21) 2014985 Budapest : 1052 Budapest Apaczai Csere Janos U.4, next to Marriot hotel, Budapest - Hungary, Tel: (1) 2664291, Fax: (1) 2664291 Cairo : Cairo International Airport, Terminal 3 Departures Hall Office No: 2-3-555, Egypt, Tel: (2) 22678502, Fax: (2) 22678502 Cape Town : MSP 1 Loby A Ground Floor, Cape Town International Airport, Tel: (21) 9363440, Fax: (21) 9363444 Chicago : 8501 West Higgins Road Suite 210 Chicago, IL 60631, USA, Tel: (773) 6938849, Fax: (773) 4629444 Cologne/Koln : Am Hof 28, 50667 Koln, Tel: (221) 27248200, Fax: (221) 27248301 Copenhagen : Copenhagen Airport Terminal 2, 2700 Kastru - Denmark, Tel: (33) 144055, Fax: (33) 146727 Damascus : Damascus International Airport 2nd Floor, Damascus - Syria, Tel: (11) 5400984, Fax: (11) 44685036 Dhahran : King Abdulaziz Street, Alnimran Complex Centre P.O. Box: 739, Alkhobar 31952, Saudi Arabia, Tel: (3) 8670044, Fax: (3) 8676429 Doha : Trans Orient Agency P.O. Box 363, Doha - Qatar, Tel: (974) 4437820, Fax: (974) 4432952 Dubai : Al Shoala Bld. A.block 608 Deira P.O.BOX 1200, Dubai - UAE, Tel: (4) 2957467, Fax: (4) 2945676 Dublin : 27 Ormond Quay, Dublin 1 - Ireland, Tel: (1) 8783772, Fax: (1) 8746400 Dusseldorf : Graf Adolf Platz, D-40213 Dusseldorf - Germany, Tel: (211) 3854260, Fax: (211) 382158 Frankfurt : Frankfurt Main Airport, Abflughalle B Terminal 1 Counter: 718-719-720, Frankfurt - Germany, Tel: (69) 6500740, Fax: (69) 69039231 Geneva : Aeroport International De Geneve Cointrin, Case Postale 825, CH-1215 Geneva, Tel: (22) 7316120, Fax: (22) 7312194 Hamburg : Hermannstr. 46, 20095 Hamburg - Germany, Tel: (40) 32580530, Fax: (040) 32580522 Hannover : Postfach 42 02 20, 30662 Hannover - Germany, Tel: (511) 3048210, Fax: (511) 328795 Helsinki : Helsinki-Vantaa Airport, Terminal 2, 1st Floor Lentoasemantie 1, 01530 Vantaa - Finland, Tel: (100) 84844, Fax: (9) 75998110 Hong Kong : Room:1703 Jubilee Center 18 Fenwick Str. Wanchai, Hong Kong, Tel: (852) 28613111, Fax: (852) 31010596 Jeddah : City Center Annex: 12/13 Medina Road P.O. Box:11563, 21425 Jeddah - Saudi Arabia, Tel: (2) 6600127, Fax: (2) 6601743 Johannesburg : Rosebank Corner 191, Jan Smuts Avenue, Johannesburg, Tel: (711) 9946200, Fax: (711) 4473207 Karachi : Quaid-e-Azam International Airport, Room 5039, Karachi - Pakistan, Tel: (21) 34599215, Fax: (21) 34582010 Kiev : 19 Pushkinskaya Str. Apt.1 P.O Box 540, Kiev 01001, Ukraine, Tel: (044) 4905933, Fax: (044) 2784103 Lefkosa/Nicosia : Haydar Aliyev Str. NO:13G Kucukkaymakli, Lefkosa, Northern Cyprus, Tel: (392) 2255026, Fax: (392) 2254941 London : 149 Hammersmith Road Lyric House London W14 OQL, Tel: (0207) 4716666, Fax: (0207) 3483867 Lisbon : Av. Fontes Pereira de Melo, 35 - 4 H , 1050-118 Lisboa, Tel: (213) 163120, Fax: (213) 163129 Lyon : Batiment M1 B.P.518 Satolas Aeroport, Lyon, Tel: (4) 37916666, Fax: (4) 72350879 Madrid Avda. Gran Via, 69 - 3 -303 28013, Madrid Tel:(91) 7582335, Fax: (91) 3010807 Malta : 248 Tower Road, Sliema SLM1600. Malta, Tel: (356) 23452345, Fax: (356) 21343371 Milan : Piazza Fontana 6, 20122 Milano, Tel: (02) 8056051, Fax: (02) 80583140 Manchester : Olympic House, Room 1012, Manchester Airport, M90 1QX, Tel: (0844) 3754258, Fax: (161) 4895291 Moscow : B.Dimitrovka 7/5, Building-2, 2nd floor, Moscow, Tel: (495) 9805202, Fax: (495) 9335523 Mumbai : Chhatrapati Shivaji International Airport, Mumbai 400 099, India, Tel: (22) 26829000, Fax: (22) 22833484 Munich : Schwanthalerstr. 10/2 Stock, D-80336 Munchen - Germany, Tel: (89) 5141090, Fax (89) 51410910 Muscat : Majan Wings Destinations LLC, P.O. Box 488, Postal Code 112, Ruwi Muscat - Oman, Tel: (968) 24765000, Fax: (968) 24765005 New Delhi : THAPAR HOUSE 124, 1st floor, Janpath, New Delhi 110 001, India, Tel (11) 43513244, Fax (11) 41520798 New York : 1400 Old Country Road Suite 304 Westbury, NY 11590, USA, Tel (800) 8748875, Fax (516) 2475445 Nice : Aeroport Nice Cote D'Azur Terminal 1, 06281 Nice Cedex 03, Tel: (493) 214479, Fax: (493) 214480 Nurnberg : Fluggast Terminal, Flughafen Str. 100, 90411 Nuremberg - Germany, Tel: (911) 9372011, Fax: (911) 3658009 Paris : Paris CDG Airport Terminal 1, Hall 3, Gate 22-24, Tel.: (1) 7425049, Fax: (1) 74250079 Prague : Vaclavske Namesti 19/1, Praha 1, Tel: (234) 708708, Fax: (234) 708718 Riyadh : Al Jamaz Building, Al Arouba Str. Near Kingdom Tower P.O. Box 25194, 11466 Riyadh, Saudi Arabia, Tel: (1) 4631600, Fax: (1) 2885580 Rome : Via Barberini 47, 00187 Roma, Tel: (06) 45213849, Fax: (06) 42016948 Sanaa : P.O Box 18262, 60 Meters Road Next to Universal Headquarters, Sanaa - Yemen, Tel: (1) 445976, Fax: (1) 445976 Sao Paulo : Av. Paulista 2073, Horsa II, 2301, 23rd Floor, Conjunto Nacional Bldg, Sao Paulo - Brazil, Tel: (11) 33719600, Fax: (11) 33719610 Seoul : 1105, Seoul Center Building, 91-1 Sogong-Dong, Jung-Gu, Seoul - Republic of Korea, Tel: (2) 37897054, Fax: (2) 37897062 Singapore : 150 Beach Road 15-04 Gateway, West Singapore 189720, Tel: (65) 67324556, Fax: (65) 67338845 Shanghai : Room 2-B11-323, Pudong International Airport T2 Terminal, Shanghai, China, Tel: (21) 68339763, Fax: (21) 68339762 Sofia : Landmark Center, No 1414, Tsar Osvoboditel Blv, Sofia - Bulgaria, Tel: (2) 9874220-9883596, Fax: (2) 9804151 St.Petersburg : Airport Pulkovo 2 Arrival Hall, 2048 St. Petersburg, Russia, Tel: (812) 3318967, Fax: (812) 3318968 Stockholm : Arlanda International Airport Terminal 5, Departure Hall, PO Box 172, 19046 Arlanda - Sweeden, Tel: (8) 7977258, Fax: (8) 7977163 Stuttgart : Buchsenstr. 15, 70173 Stuttgart - Germany, Tel: (711) 2258200, Fax: (711) 293679 Sydney : Suite 2601, Level 26 Maritime Trade Towers, 201 Kent Street Sydney NSW 2000, Australia, Tel: (02) 92478222, Fax: (02) 92516646 Taipei : Golden Foundation Tours Corp, Room 502, 5/F , 142 Chung Hsiao E. Road, Sec.4, Taipei - Taiwan, Tel: (2) 27733266, Fax: (2) 27765704 Tel Aviv : 78, Hayarkon Str. 63432 Tel Aviv - Israel, Tel: (3) 5172333, Fax: (3) 5170108 Tehran : Sayeh Tower, Vali-e-Asr Ave. opposite Mellat Park, Tehran - Iran, Tel: (21) 23546, Fax: (21) 22036662 Tokyo : KDX Bldg. 2F, 2-7 19 , Hamamatsucho, Minato-ku, Tokyo 105-0013, Japan, Tel: (3) 34350421, Fax: (3) 34350422 Toronto : 100 University Avenue Toronto, Ontario - Canada, Tel: (416) 5966886 Tripoli : El Fateh Tower, floor 16 Office 161, Tripoli - Libya, Tel: (21) 3351352, Fax: (21) 3351351 Tunis : Complex El-Mechtel, Boulevard Ouled Haffouz, Etage 1, 1005 El Omrane Tunis, Tel: (71) 787033, Fax: (71) 797680 Oslo : PO. BOX 64, 2061 Gardermoen - Norway, Tel: (648) 20530, Fax: (648) 20531 Venice : Aeroporto Marco Polo 2.piano, Via Luigi Broglio 8, 30173 Tessera Venezia, Tel: (041) 2698190, Fax: (041) 2698278 Vienna : Operngasse 3, A-1010, Wien, Tel: (1) 58025, Fax: (1) 5862667 Warsaw : Al. Jerozolim Skie 123A Millenium Plaza 9th floor, 02-017 Warsaw - Poland, Tel: (22) 5297700, Fax: (22) 5297710 Zurich : Zurich Flughafen Terminal 2, 8060 Zurich, Tel: (44) 2252323, Fax: (44) 2120776

Important note: Please note that above contact details might be changed from time to time. Therefore it's wiser to check the correct address and phone details from Turkish Airlines' website www.turkishairlines.com

Countrywide: 444 0 849

Adana : Stadyum Cad., No: 32, Tel: (0-322) 4580867-4542393, Fax: (0-322) 4541452 Afyon : Gold Turizm ve Seyahat Acentasi Cumhuriyet Mey, Otogar Girisi, No:1 Emirdag, Tel: (0-272) 4415194 Fax: (0-272) 4413520 Aksaray : Zafer Mah. Devlet Hastanesi Karsisi, No:1 Ortakoy - Aksaray, Tel: (0-382) 3513471 Alanya : An Turizm Seyahat Acentasi, Carsi Mah. Damlatas Cad. Konmaz Apt. Tel: (0-242) 5131194 Ankara : Ataturk Bulv. No:154 Kavaklidere, Tel: (0-312) 4280200 Fax: (0-312) 4281681 Airport Tel: (0-312) 3980100 Antalya : Airport, Tel:(0-242) 3303230 Aydin : Osman Turizm Seyahat Acentasi, Inonu Bulv. No:1 8/A Kusadasi, Tel: (0-256)1 4205-1 9382, Fax: (0-256) 14416 Batman : BAT-AIR Turizm Seyahat Acentasi D.Bakir Cad. PTT Karsisi Bayramoglu Apt. No:12, Tel: (0-488) 39149-39222 Bodrum : Touralpin Seyahat Acentasi, Yat Limanil mevkii, Neyzen Tevfik Cad, No: 218, Tel:(0-252) 3851786-3853325 Bursa : Hasim iscan Cad. Tugtas Ishani No:73, Tel: (0-224) 2211667-2212838 Fax: (0-224) 2221866 Corum : Cavusoglu Seyahat Acentasi, Yeniyol Mah. Kulaksiz Sok. 4/A, Tel: (0-364) 2243928 Fax: (0-364) 2245689 Dalaman : Hava Limani (Airport), Tel:(0-252) 6925899 (Mugla) Denizli : Istiklal Cad. No:27/B, Tel: (0-258) 2648661-2648671 Diyarbaklr : Inonu Cad. No:8, Tel: (0-412) 2212314-2226143, Fax: 2240428 Elazig : Sehit Ilhanlar Cad. No:26/D, Tel (0-424) 2183730 Erzincan : Cumhuriyet Meydani, Belediye Sitesi, No:2, Tel:(0-446) 2122214 Erzurum : 50. Yil Cad. SSK, Rant Tesisleri, No: 24, Tel: (0-442) 2181904-2183409, Fax: (0-442) 2188530 Eskisehir : Yore Turizm, Doktorlar Cad. No:66, Tel: (0-222) 2310448 Fethiye : FETUR, Kordon Pasaji 15/50 Fethiye, Tel: (0-252) 6142034 Gaziantep : Ataturk Bulvari, No:30/B, Tel: (0-342) 2301563-2301565, Fax: (0-342) 2301567 Hatay : Airport, Tel: (0-326) 2351314-15 Antakya Tel: (0-326) 2149497 Istanbul : Taksim, Cumhuriyet Cad. No:7, Tel: (0-212) 2521106, Fax: 2494446 Kadikoy Tel: (0-216) 4184486-87 New Istanbul Airport Iskenderun : TIA Seyahat Acentasl, 5 Temmuz Cad. No: 24/B, Tel: (0-326) 6171564 Iskenderun Hemdem Seyahat Acentasi, Ziya Gokalp Cad. Tel: (0-326) 6171564 Izmir : Halit Ziya Bulv. No:65 Cankaya, Tel: (0-232) 4841220, Fax: 4836281 Karaman : CiCi-Tur ve Seyahat Acentasi, Konya Cad. Orman Isletmesi Karsisi, No:55, Tel: (0-338) 2120680 Maras : Arsen Tur. Seyahat Acentasi, Zarifoglu, Cad. No:1 7/B, Tel: (0-344) 2120808 Kayseri : Airport, Tel: (0-352) 3387000-3383353 Kirsehir : Cavusoglu Turizm ve Seyahat Acentasi, Ataturk Cad. No:7/2, Tel: (0-386) 2121718-2121172, Fax: (0-386) 2130726 Kocaeli : Galen Tur Seyahat Acentasi, Tel: (0-262) 3241111 Martur Sey. Acen. Tel: (0-262) 3224491 Fetfahoglu Sey. Acen. Tel: (0-262) 3218226 Kocaeli Tur. Tel: (0-262) 3210632 Konya : Feritpasa Cad 10/B Anit alani, Tel: (0-332) 3212100 Kusadasi : Osman Turizm, Ataturk Bulv. Yat Limani Karsisi, Tel: (9-636)1 4205-1 9382, Fax:1 441 6 Malatya : Kanal Boyu Cad. No:10, Orduevi Karsisi, Tel:(0-422) 3211920-3211922-3214053 Marmaris : Ataturk Cad. No:50, Tel (0-252) 4123751/52-53 Mersin : istiklal Cad. 27. Sokak, Celebi Ishani No:7, Tel: (0-324) 2315232-2321278 Rize : Kazdal Camii Yam Belediye Sosyal Hizmetler Binasi Kat:1, Tel: (0-464) 2130591-2310592 Sakarya : Sakarya Tur ve Seyahat Acentasi, Kudus Cad., Birlik Ishani, Kat:3, No: 25, Tel:(0-264) 2749688 Samsun : Kazimpasa Cad. No:11 /A, Tel:(0-362) 4318260 Siirt : Ataturk Bulv. Ozbel ishani, Kat: 6, (9-844) 42001-2 Sivas : Sivas Turizm Seyahat Acentasi istasyon Cad. 30. Yil Sitesi No:7-8 Tel: (0-346) 2211147-2213687-2244624 fax: (0-346) 2231659 Sanliurfa : Ataturk Bulv. No: 5/A, Tel: (0-414) 3122057-3122058 Tekirdag : Trakya Turizm ve Seyahat Ltd. Sti. Ataturk Bulv., No: 88/A, Trabzon : Kemerkaya Mah. Meydan Parki Karsisi No: 37/A, Tel (0-462) 3211680-3213446 Usak : Ismetpasa Cad. No:85, Tel: (0-276) 2122033, Fax: (0-462) 3222219 Van : Cumhuriyet Cad. No:196, Tel: (0-432) 2161019-2161241 Fax: (0-432) 2161768 Yozgat : Lise Cad. 6 Kat:3, Tel: (0-354) 2129193-2123946, Fax: (0-354) 2122221

Turkish Maritime Lines (TDI)

Austria : Osterreiches Verkehrsburo, Freidrichstrasse 7 1043 Wien, Tel: (0222) 588 00, fax: (0222) 58800-370 England : London Sunquest Holiday Ltd. 9 Grand Parade, Green Lanes London, N4 JX, tel: (081) 800 80 30, fax: (081) 809 66 29 France : Marseille: Worms Services Maritimes, 30 Avenue Robert Schuman 13002/Marseille, Tel: (91) 56 40 40, Fax: (91) 56 0147 - 56 25 09 Germany : Stuftgart RECA Handels, GmbH Und Reise Agentur Neckar Str. 37 W-7032/Sindelfingen, Tel: (9.941.7031) 87 60 77-78-79, Fax: (9.941.7031) 87 Greece : Piraeus Medtrans Ltd. 2. nd. Merarchias Str. No: 1 1, Piraeus/1 8535/Greece Tel: (01) 422 38 90 - 422 07 28, Fax: (01) 422 07 29 Italy : Venice, Bassani S.P.A. Via XXII Marzo 2414, 30124 Venice, Tel: (41) 520 88 19 - 522 95 44, Fax: (41) 520 40 09 Netherlands : Anadolu Actief Reizen, Nieuwe Binnenweg 13014 ga Rotterdam, Tel (010) 436 26 00 - 436 2611, Fax: (010) 43612 40 Northern Cyprus Famagusta : Kibris Turk Denizcilik Ltd. Sti. 3. Bulent Ecevit Bulv, G. Magosa KKTC 10/TURKEY, Tel: (536) 65786-65995, Fax (536) 67840 Switzerland : Zurich RECA Handels GmbH Schafthauser Str. 35 Gh 8006/Zurih, Tel (01) 361 00 65, Fax: (01) 361 06 44

Antalya : Akca Denizcilik Tic. Koll. Sti., Konyaalti Cad., Goksay Apt. No: 40/19, Tel: (0-242) 2411120-2412630-2417772, Fax: (0-242) 2475095 Ankara : Kizilay, Sehit Adem Yavuz Sokak, No: 3/2, Tel: (0-312) 4171161-4256368, Fax: (0-312) 4182374 Bandirma : Denizyollari Acentesi, Tel: (0-266) 7183637-7184994 Giresun : Denizyollari Acentesi, Giresun Liman Isletmesi, Ataturk Bulvari. Algul Apt., No: 542/3, Tel:(0-454) 2162382, Fax: (0-454) 2121734 Istanbul : Central Office, Karakoy, Rihtim Cad., Tel: (0-212) 245 53 66 - (res) 249 92 22- 244 74 54 - (inf.) 244 02 07, Fax: (0-212) 2519025 Karakoy, Harbour Master, Tel: (0-212) 2442502-2440207 Izmir : Alsancak, Yeni Liman (Harbour), Tel: (0-232) 4211484-4210094, Fax: (0-232) 4211481, Tlx: 53408 DZAC tr Kusadasi : Denizyollari Acentesi, Liman isletmeleri, Tel: (0-36) 11310-11581, Fax: (0-36) 11310 Mersin : Kuzeymanlar Gemi Acenteligi Ticaret A.S.,Istiklal Cad., 31. Sok. Ver. Sav. Der. Binasi 4/5, Tel: (0-324) 2339858-2370726-2312688, Fax: (0-324) 2311069 Mersin Denizcilik Nak. A.S,. I.Ino. Hayat Sig. Binasi Kat, 1, No: 106-107-Mersin, Tel: (0-324) 2318828-2318829, Fax: (0-324) 2318762 Ordu : TDI. Denizyollari Acentesi Eroglu Nak. Koll. Sti. Sahil Cad., Eroglu Apt. Tel: (0-371) 11013 Samsun : TDi. Denizyollari Ac. Turer Alemdarzade ve Ort. Den. Koll. ,Sti. 55100/ Rihtim/Samsun, Tel: (0-362) 4314646/47, Fax: (0-362) 4314644 Sinop : TDI. Denizyollari Acenteligi Sakarya Cad., No: 37/2, Sinop, Tel: (0-376)1 41 22, Fax: (0-376)1 2781 Trabzon : TDi. Denizyollari Ac. Taksim Park Ustu/Trabzon, Tel: (0-462) 3217096-3212018, Fax: (0-462) 3221004 Rlze : TDi. Trabzon Liman Islt. Rize Liman Sefligi, Tel: (0464) 2130433, 2130677 Zonguldak :TDi-Denizyollan Acenteligi, Muerref Karakaoglu, Ilhan Ersoz Koll. Sti. Liman Cad., No: 3/A 67030/Zonguldak, Tel: (0-372) 2511003, 2513267

Note: TDI doesn't operate ferries in Turkey anymore.

Bus/Coach Terminals

Adana : Tel: (0-322;2341968 Ankara : Tel: (0-312) 3104747 Adiyaman : Tel: (0-416) 2323535-2325635 Afyon : Tel: (0-272) 11467-16481 Aksaray : Tel: (0-382) 2132332-2137800-2133032 Akcay : Tel: (0-266) 3841070 Alanya : Tel: (0-242) 5132650 Antakya : Tel: (0-326) 2126044 Anamur : Tel: (0-324) 8142019 Antalya : Tel: (0-242) 2416231 Amasya : Tel: (0-358) 2128012 Artvin : Tel: (0-466) 3512170 Avanos : Tel: (0-384) 5114949-5114353-5114541 Aydin : Tel: (0-256) 2257311 Ayvalik : Tel: (0-266) 3121100 Balikesir : Tel: (0-266) 2423896-2411956-2415553-2422555 Bandirma : Tel: (0-266) 42512 Bartin : Tel: (0-378) 2124935-2271631 Bayburt : Tel: (0-458) 2111090-2112100 Bergama : Tel: (0-232) 6331619 Bilecik : Tel: (0-228) 2121372 Bingol : Tel: (0-426) 2131761 Bodrum : Tel: (0-252) 3162637 Bolu : Tel: (0-374) 2123410 Burhaniye : Tel: (0-266) 4222025-4221195 Canakkale : Tel: (0-286) 2171851 Cesme : Tel: (0-232) 7126499 Cesme/llica: Tel: (0-232) 7233339 Cesme/Alacati: Tel: (0-232) 7168299 Corum : Tel: (0-364)16670 Dalaman : Tel: (0-252) 6925103 Datca : Tel: (0-252) 7123101 Denizli : Tel: (0-258) 2619054 Diyarbakir : Tel: (0-412) 1 3646-1 2563-1 0849 Edirne : Tel: (0-284) 2251979 Edremit : Tel: (0-266) 3731070 Egirdir : Tel: (0-246) 3114218 Elazig : Tel: (0-424) 2242002 Erdek : Tel: (0-266) 8352301 Erzurum : Tel: (0-442) 2182293 Eskisehir : Tel: (0-222) 917023 Fethiye : Tel: (0-252) 6143531 Gaziantep : Tel: (0-342) 2325815 Giresun : Tel: (0-454) 2150127 Istanbul : Topkapi, Tel: (0-212) 6580036 Trakya Tel: (0-212) 5775617 Harem Tel: (0-216) 3333763 International Tel: (0-212) 5586140 Isparta : Tel: (0-246) 2271077-2271139 Izmir : Halkapinar, Tel: (0-232) 4862266-4862263 Kas : Tel: (0-242) 8361020 Kayseri : Tel: (0-352) 3364373 Kemer : Tel: (0-242) 8141503 Kesan : Tel: (0-284) 7141086 Kirsehir : Tel: (0-386)11307-14372 Kocaeli : Tel: (0-262) 3217318 Konya : Tel: (0-332) 154649 Koycegiz : Tel: (0-252) 2624687 Kusadasi : Tel: (0-256) 614398 Malatya : Tel: (0-422) 3213104 Manisa : Tel: (0-236) 2311504 Manavgat : Tel: (0-242) 7463990 Marmaris : Tel: (0-252) 4123037 Mersin : Tel: (0-324) 2337824 Mugla : Tel: (0-252) 2141846/218 Nevsehir : Tel: (0-384) 2134025 Ordu : Tel: (0-452) 2230672 Rize : Tel: (0-464) 2130204 Sivas : Tel: (0-346) 61590 Sanli Urfa : Tel: (0-414) 3132019-3133433 Tekirdag : Tel: (0-282) 2611265-2611907 Trabzon : Tel: (0-462) 3252343 Usak : Tel: (0-276) 2121351 Urgup : Tel: (0-384) 3414766 Van : Tel: (0-432) 2161531

Turkish Touring and Automobile Club Offices (TTOK)

Ankara : Maresal Fevzi Cakmak Cad., No: 43, Besevler, Tel: (0-312) 2228723 - 2139761, Fax: (0-312) 2228557 Antalya : Milli Egemenlik Cad, Dallar Yildiz Carsisi, No: 9, Tel: (0-242) 2470699 Cilvegozu : Turkish-Syrian frontier post, Tel: (0-326) 4323454 Gurbulak : Turkish-Iranian frontier post, Tel: (0-472) 3212036 Gaziantep : A. Fuat Cebesoy Cad., 5/A, Tel: (0-342) 2325224, 2342687 Habur : Turkish-lraqi frontier post, Tel: (0-486) 5287032 Ipsala : Turkish-Greek frontier post, Tel: (0-284) 6161574 Iskenderun : Cumhuriyet Meydani, Besim Yucel Ishani, No: 4, Tel: (0-326) 6177462 Istanbul : Ayazaga-Maslak, Tel: (0-212) 2828140 , Fax: (0-212) 2828042 Izmir : Alsancak, Ataturk Bulvari, No: 370/A, Tel: (0-232) 4222621-4213514, Fax: (0-232) 4226387 Kapikule : Turkish-Bulgarian frontier post, Tel: (0-284) 2382034, Fax:(0-284) 2382034 Mersin : Mucahitler Cad., No:10, Tel: (0-324) 2320492 Tasucu : Abdi Ipekci Cad., No: 27/B, Tel: (0-324) 7411463 Trabzon : Iskenderpasa Mah., Cami Sok., 17/11, Tunel cikisi, Tel: (0-462) 3217156

Turkish Railways (TCDD)

Countrywide : 444 8 233

Adana : Tel: (0-322) 4533172 Afyon : Tel: (0-272) 2137919 Ankara : Tel: (0-312) 311 06 20 Denizli : Tel: (0-258) 2615101 Diyarbakir : Tel: (0-412) 2211027 Elazig : Tel: (0-424) 2121867 Erzincan : Tel: (0-446) 2141161 Erzurum : Tel: (0-442) 2184798 Egirdir : Tel: (0-246) 3 11 4694 Eskisehir : Tel: (0-222) 2305520/336 Gaziantep : Tel: (0-342) 3232943 Iskenderun : Tel: (0-326) 61 40049 Istanbul : Haydarpasa (Asian Lines) Tel: (0-216) 3488020-3360475-3362063 Sirkeci (European Lines) Tel: (0-212) 5206575 Izmir : Alsancak, Tel: (0-232) 4647795 Basmane Tel: (0-232) 4848638 Kayseri : Tel: (0-352) 2311313 Kutahya (Tavsanli) : Tel: (0-274) 6143595 Konya : Tel: (0-332) 3223670 Malatya : Tel: (0-422) 3211810 Mersin : Tel: (0-324) 231267 Nazilli : Tel: (0-256) 3131907 Sivas : Tel: (0-346) 2211091 Tatvan : Tel: (0-434) 8275704 Van : Tel: (0-432) 2231380/1839

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Emergency Numbers

Medical emergency / Ambulance: 112 Fire: 110 Police: 155 Forest fires: 177 Missing child / Women’s helpline: 183

Pharmacies are open Monday to Saturday from 09:00 to 19:30. Most are closed on Sundays, but there is always one pharmacy in an area open 24 hours.

ATMs can be found all around the country. All of them offer foreign language options and pay out Turkish liras. Cash withdrawal limits vary from bank to bank and are around 500$/€ to 1.000$/€ TL

Changing Money

Foreign Exchange offices, which are known as “döviz bürosu” can be found throughout the country. Operating hours are mostly Monday to Friday, from 09:00 to 17:00. In the arrivals section of Istanbul Airport and Sabiha Gökçen Airport, there are 24-hour Exchange offices. Also, the Exchange offices located in shopping malls and touristic areas are open later and on Saturdays. US Dollars and Euros are accepted in highly touristic districts like Sultanahmet and Taksim but rates are often better.

The Turkish lira is the official currency. Banknotes come in denominations of 5, 10, 20, 50, 100 and 200 TL.

Credit Cards

Credit cards are widely used and accepted. Visitors can use their Visa, Master-cards, Amex and Diner’s.

Business And Banking Hours

Istanbul Provincial Directorate of Culture and Tourism’s Tourism Information Offices help all visitors to reach all kinds of information and documents they need. For more please call +90 212 518 10 21 Istanbul Tourism Police +90 212 527 45 03 WhatsApp: +90 505 187 6614 Instagram: istanbultourismpolice

To enter into Türkiye visas are required but most of the visas can be purchased for 10 Euro or 20 dollars at Türkiye’s airports or border gates. Since the information of visas is changeable, please contact the visa information for foreigners on Turkish Foreign Ministry website. www.mfa.gov.tr Türkiye’s electronic online visa application system offers to its applicants a comfortable and practical way to obtain visa. www.evisa.gov.tr

Demographics

İstanbul is the largest populated city of Türkiye with a population of 15.1 million.

UTC / GMT + 2 hours

220 volts, 50 cycle. Most hotels have a receptacle with 110 volts. Socket type is standard European two-pin.

Weight And Measures

Metric System

Official Holidays

• April 23rd: National Sovereignty and Children’s Day.
• May 19th: The Commemoration of Atatürk Youth and Sports Day.
• August 30th: Victory Day.
• October 29th: Republic Day.
• 1st of May: Worker’s Day.
• Ramadan: 13-15 May (only for 2021)
• Eid Al-Adha: 20-23 July (only for 2021)

Nature & Climate

İstanbul is a city where four seasons can be experienced. Spring and autumn are two unpredictable seasons with a range from chilly to warm. The average winter weather is between 5 C and 9 C. During the summers, average temperature is between 18 C and 28 C. The hottest months are July and August while the coldest months are January and February.

Istanbul’s telephone service has two area codes, one for the Anatolian side and one for the European. If the land line you need to call is on the other side, you must also include its area code (0216 for the Anatolian side and 0212 for the European side). Türkiye’s country code is 90.

In Istanbul, you can find world- class hospitals and medical facilities. Many doctors in Türkiye speak English. In an emergency, foreigners who do not have social security insurance can go to any hospital, where they will not be charged.

Post Offices

Post Offices and the Postal Service in Türkiye are generally abbreviated to PTT. ( www.ptt.gov.tr)

Practical Turkish

• Hello Merhaba (mehr hah bah)
• How are you? Nasılsın? (na suhl suhn)
• Fine, thank you İyiyim, teşekkürler (ee yee yeem teh shek ür lerr)
• What is your name? Adın ne? ( ad uhn ne) My name is___ Adım ___ (Ad uhm___)
• Nice to meet you Memnun oldum (mem noon oll doom)
• Please Lütfen (Luet fen)
• Thank you Teşekkür ederim (teh shek uer eh der emm)
• You’re welcome Bir şey değil ( bir shey de yeel)
• Yes Evet (eh vet)
• No Hayır (hah yuhr)
• Excuse me? Bakar mısınız? (bah kar muh suh nuhz)
• Excuse me? (begging pardon) Afedersiniz (af air dair sin niz)
• I’m sorry Özür dilerim (ö zuer dil air rim)
• Goodbye Hoşçakalın (hsh cha kaluhn)
• Goodbye Güle güle (guele guele)
• Good morning Günaydın (guen eye duhn)
• Good afternoon Tünaydın (tuen eye duhn)
• Good day İyi günler (e yee guen ler)
• Good evening İyi akşamlar (e yee ak aham lar)
• Good night İyi geceler (e yee ge jay ler)
• Good night (to sleep) İyi uykular (e yee yoo ku lar)
• Welcome Hoşgeldin (hosh gel din)
• I don’t understand Anlamıyorum (an la muh yor uhm)
• Where is the touilet? Tuvalet nerede? (too va let ner eh de?

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City Guidebook

İstanbul is one of the most visited cities in the world and it is not surprising: it was the capital of three empires: Roman, Byzantine and Ottoman !! Let yourself be conquered by the history of ancient civilizations and its natural treasures: the Golden Horn and the Bosphorus. İstanbul has abundant, glorious remnants of its historical and cultural sites, such as Aya Sofya , Topkapi Palace , Blue Mosque , and Grand Bazaar . If you plan to visit most of its mosques, churches, and museums, you will likely require 5 to 7 days in the city. If you just want to see a few historical and cultural sites as mentioned above, you can get by with 2 or 3 days visit of our city.

Useful Information:

For electronic visa (evisa) information and submitting an application please visit following official websites, http://www.mfa.gov.tr/ , https://www.evisa.gov.tr/ . You are kindly advised to have a travel document/passport valid for at least 6 months as from the date of your arrival. Its mandatory to carry ID or Passport at all times during your visit.

The currency of Türkiye is Turkish Lira TL (sign: ₺ code:TRY), for banknote information and exchange rates visit official webpages of Turkish Central Bank: https://www.tcmb.gov.tr/Banknotes   https://www.tcmb.gov.tr/Today . Exchange offices (Turkish "döviz bürosu”) operating hours are mostly from 09:00 to 17:00. İstanbul Airport and Sabiha Gökçen Airport have 24/7 operating exchange offices, shopping malls and touristic areas (Sultanahmet and Taksim) are open later than regular office hours but exchange rates are often not competitive. ATMs can be found all around the city and touristic districts with foreign language options and pay out Turkish Liras.

Time zone in Türkiye and İstanbul is UTC/GMT +3 which means 3 hours ahead of GMT/UTC, and have no DST (Daylight Saving Time). Türkiye used to follow EU rules but it has decided not to revert back to winter time and to remain on Eastern European Summer Time = GMT+3 since October 2016.

Smoking is banned in all public places including government offices, workplaces, restaurants, cafés, bars, shopping malls, schools, hospitals, and all forms of public transportation systems.

Transportation:

Visitors who prefer public transportation network to get around the city, IETT (İstanbul Electric Tram and Tunnel Enterprise) has an online route planner webpage https://nasilgiderim.iett.gov.tr/en/ and mobile application for straightforward and convenient travel. İstanbul card (İstanbulkart-Anonim Kart) can be purchased from biletmatik (automatic ticket vending machines) which valid for boarding whole transportation systems via this contactless (RFID) card. You don't need to buy multiple cards because only one İstanbulkart can be used for up to 5 passengers. After first passenger scans the card and passes through the turnstile gate, wait a few seconds, and rescan the same card in front of the reader for the second passenger. İstanbul municipality provides a website https://istanbulkart.istanbul/ which serves up-to-date and detailed information about how to use, load credit, current price, etc. of the card. Public toilets operated by the municipality of İstanbul can be paid with İstanbulkart.

İstanbul has a bike-sharing system called isbike.istanbul , which allows you to rent bicycles from various locations throughout the city. Bicycle stations groups 10/20 bikes with their distinctive blue and white colored palate. Although the renting system works with foreign credit cards, a Turkish cell phone number is still required to create an account for login to website or application. There are also multiple private bicycle renting stores around the old city Sultanahmet area and Beyoglu district.

İstanbul Airport Transportation Services:

Public Buses: There are two bus companies that operate between İstanbul Airport and the city center: hava.ist and iett.istanbul . HAVAIST buses are specially designed for airport passengers, offering comfortable seats, luggage space, free Wi-Fi, and USB charging ports. They run 24/7 and have multiple routes that cover the main tourist areas of İstanbul, such as Taksim, Sultanahmet, Besiktas. The ticket price varies depending on the destination, and you can pay with a credit card or cash on board. You can find the HAVAIST and IETT bus stops at the arrivals level (-2 lower level) of İstanbul Airport.

IETT buses are the regular public buses that serve the local population of İstanbul. They are cheaper than HAVAIST buses, but they are less comfortable and have fewer luggage space. They also have fewer routes that connect İstanbul Airport with the city center, for IETT lines and stops information please visit Access to Airports page.

Shuttle Service: Shuttles are one of the best options to get to and from İstanbul Airport. They offer convenient and reliable door to door service that saves you time and hassle. You can choose from different types of vehicles to suit your needs and budget, such as sedan, minivan, minibus, or coach. You can book your İstanbul airport shuttle online or by your hotel concierge service in advance and enjoy a smooth ride. The shuttle price varies depending on the company, vehicle type, destination, and number of passengers.

Metro: The M11 metro line connects İstanbul Airport with Kagithane station (current end station) in about 25 minutes. From Kagithane station, you can transfer to M7 metro line that cover the main areas of İstanbul such as Mecidiyekoy and Beşiktaş. The metro operates everyday from 06:00 to 00:00 and runs every 8 minutes.

The M4 metro line connects Sabiha Gökçen Airport with Kadikoy in about 50 minutes. From Kadikoy station, you can transfer to other metro lines that cover the main areas of İstanbul, such as Taksim, Sisli-Mecidiyekoy, Uskudar, Levent, Mahmutbey. The metro operates from 06:00 to 00:00 and runs every 5 minutes during peak hours.

Private Transfer: Private transfer is the most comfortable and luxurious way to get to İstanbul Airport from and to the city center. You can book a private transfer service from reputable companies online or request from your hotel concierge service. You can choose from different types of vehicles, such as sedan, limousine, SUV, or van. You can enjoy a personalized and smooth ride with a driver who will meet you at the airport or your hotel. The private transfer price depends on the company, vehicle type, destination, and number of passengers.

Tourist guides have priority to buy tickets to museums and historical sites and avoid their customer from crowds. They are are not licensed to make reservations and cannot be drivers by law. If you hired a private tour guide in İstanbul and you wish to share your exprience with Tureb please send an email to: [email protected] .

İstanbul has a transitional climate between the Black Sea and the Mediterranean, and is one of the cities that receive the most precipitation in the Marmara Region. İstanbul experiences significant seasonal variation in the perceived humidity. Although all months of the year are humid in İstanbul, the period when the city has the highest humidity was determined as December-January with a rate of 80-85%.

The warm season lasts for 3.5 months, from June 10 to September 14, with an average daily high temperature above 25℃ [77℉]. The hottest month of the year in İstanbul is August, with an average high of 28℃ [82.4℉] and low of 21℃ [69.8℉]. The cool season lasts for 4 months, from November 29 to March 25, with an average daily high temperature below 12℃ [53.6℉]. The coldest month of the year in İstanbul is February, with an average low of 4℃ [39.2℉] and high of 9℃ [48.2℉]. Best time of year to visit İstanbul is clear, rainless days with temperatures between 18℃ [64.4℉] and 26℃ [78.8℉], general tourist activities occur from late May to early October, with a peak score in the last week of June. In the below picture you can view the weather forecast for İstanbul.

İSTANBUL WEATHER AVERAGES BY MONTH: Data=1991/2022

Tourist information centers:.

Tourism Information Offices provide the information and documents about İstanbul like brochures, leaflets maps etc. for local and foreign tourists. Both the firstcomers and repeat visitors have the opportunity to learn about the developments about İstanbul from our experts. Note: All of our offices, except Taksim Tourism Office, serve during official and religious holidays.

1- Sultanahmet Tourism Information Office Address: Binbirdirek Mah. Divan Yolu Cad. No:3 Atmeydanı Sultanahmet Fatih / İSTANBUL Tel: 0212 518 18 02 / 0212 518 87 54 E-mail: [email protected] Working hours and days: Everyday - 09:00 - 17:30 2- Sirkeci Tourism Information Office Address: Next to Sirkeci Train Station Ankara Cad. Hocapaşa Mah. No:140 Sirkeci Fatih / İSTANBUL Tel: 0212 511 58 88 E-mail: [email protected] Working hours and days: Everyday - 09:00 - 17:30 3 - Taksim Tourism Information Office Address: Next to AKM, Directorate of State Opera and Ballet entrance floor Taksim / İSTANBUL Tel: 0212 233 05 92 E-mail: [email protected] Working hours and days: Everyday - 09:00 - 17:30 4 - Sabiha Gokcen Airport Tourism Information Office Address: International Arrivals Kurtköy / İSTANBUL Tel: 0216 588 87 94 E-mail: [email protected] Working hours and days: Everyday - 09:00 - 19:00 5 - İstanbul Airport Tourism Information Office Address: International Arrivals floor Arnavutköy / İSTANBUL Tel: 0212 891 62 05 E-mail: [email protected] Working hours and days: Everyday - 09:00 - 19:00 6 - Karaköy Tourism Information Office Address: Kılıçali Paşa Mahallesi, Meclis-i Mebusan Caddesi Beyoğlu / İSTANBUL (Customs area) E-mail: [email protected] Working hours and days: The hours of the Information Office is planned according to the arrival and departure of the ships.

Public Holidays in Türkiye

Postal Service: PTT (Posta Telefon Telgraf) www.ptt.gov.tr is the national post and telegraph directorate of Türkiye.

Drug Stores / Pharmacies “Eczane”: Pharmacies open from 09:00 to 19:00 on weekdays and Saturday. Pharmacies on duty (Nobetci Eczane), which operate on Sunday and throughout the night can be located from https://istanbulsaglik.gov.tr by selecting your district name.

Weights & Measures: We use the metric system in İstanbul and Türkiye, which can be problematic for visitor who use Imperial/US system. C° to F° Formula: Multiply by 1.8 (or 9/5) and add 32. Example: (34°C x 1.8) + 32 = 93.20°F. F° to C° Formula: Subtract 32 and multiply by .5556 (or 5/9). Example: (50°F - 32) x .5556 = 10°C. Wiki Voyage Metric and Imperial equivalents

Emergency Phone Numbers: Police: 155, Gendarmerie: 156 (if you are in a rural area), Ambulance: 112, Fire: 110, Forest fires: 177, Social Support / Women’s helpline: 183 İstanbul Tourism Police: +902125274503 mob: +905051876614 email: [email protected]

International Dialling Codes: İstanbul (European side) city code ; +90 212 *** ** ** , İstanbul (Asian side) city code ; +90 216 *** ** **

Intercity Dialling Codes: İstanbul (European side) number to dial within Türkiye: 0212 *** ** ** , İstanbul (Asian side) number to dial within Türkiye: 0216 *** ** **

For calling an international phone first dial 00 (or +) then the country code as for Germany 49 and, local area code as for Bremen 421 without 0 lastly local numbers: 0049421*** ** ** or +49421*** ** **. You can make phone calls via public telephone booths which accept credit cards and local phone cards that you can purchase from kiosks or post offices. Please note that, making international calls from these landline phones can be expensive.

Tipping: It’s not necessary to leave more than some changes in the tip plate with small local restaurants. In an average or expensive restaurants, tipping is not compulsory, Although tipping around 5% to 10% is considered customary. Taxis don’t expect a tip, but it’s usual to round up the change to the nearest lira. For housekeeping service, guests tend to leave 5 Euro in the room, especially on the bed. For general household services like concierge, room service, guests usually leaves mostly around 10 Euro tip when checking out. Always tip after your Turkish bath experience around 10% of what you've paid unless you are not happy with the service you received.

Following lists have information about other state owned museums, landmarks for your guidance.

Enjoy Your Visit !!

National palaces/pavilions museums.

• Dolmabahçe Palace Museum

Address: Vişnezade Mahallesi, Dolmabahçe Cad., 34357 İstanbul Phone: +90(212)2369000

• Beylerbeyi Palace Museum

Address: Beylerbeyi, Abdullahağa Cad. No:12, 34676 Üskudar/İstanbul Phone: +902163219320

• Yıldız Palace Museum

Address: Yıldız Mah. Palanga Cad. No:57, Beşiktaş/İstanbul Phone: +90(0212)2594570

• Topkapı Palace Museum

Address: Cankurtaran Mah. Babı Hümayun Cad. No:1, 34122 Fatih/İstanbul Phone: +902125120480

• Aynalıkavak Pavilion Museum

Address: Hasköy, Aynalı Kavak Cad., 34440 Beyoğlu/İstanbul Phone: +90(212)2569750

• Beykoz Mecidiye Pavilion Museum

Address: Gazi Yunus Sk. No:51, 34820 Yalıköy/Beykoz/İstanbul Phone: +902164241638

• Ihlamur Pavilions Museum

Address: Türkali Mah. Hakkı Yeten Cad. No:1, 34365 Beşiktaş/İstanbul Phone: +902122595086

• Küçüksu Pavilion Museum

Address: Göksu Mah. Küçüksu Cad. No:12, 34815 Beykoz/İstanbul Phone: +902163323303

• Maslak Pavilions Museum

Address: Darüşşafaka, Büyükdere Cad. No:194, 34457 Şişli/İstanbul Phone: +902123461907

Metropolitan Municipality Museums

• Basilica Cistern Museum

Address: Yerebatan Cad. Alemdar Mah. 1/3 34410 Fatih/İSTANBUL Phone: +90(212)5121570

• Şerefiye (Theodosius) Cistern Museum

Address: Binbirdirek Mah. Piyer Loti Cd. No:2/1, 34122 Fatih/İstanbul Phone: +902125686080

• Panorama 1453 History Museum

Address: Merkez Efendi Mah. Topkapı Kültür Park İçi Yolu, 34015 Zeytinburnu/İstanbul Phone: +902124151453

• Tekfur (Porphyrogenitus) Palace Museum

Address: Ayvansaray Mah. Şişhane Cad. 34087 Fatih/İstanbul Phone: +902125256130

• Miniatürk Museum

Address: Örnektepe Mah. İmrahor Cad. No.7 Sütlüce 34445 Beyoğlu/İstanbul Phone: +902122222882

• Turkish World Cultural Quarter Museum

Address: Maltepe Mah. Topkapı Kültür Parkı Osmanlı Evleri Topkapı/İstanbul Phone: +902124670700

• Atatürk Museum

Address: Meşrutiyet, Halaskargazi Cd. No:140, 34363 Şişli/İstanbul Phone: +902122334723

State Owned/Trustee Leased Landmarks

• Maiden's Tower (Leander's Tower)

Address: Salacak Mevkii, 34668 Üsküdar/İstanbul Phone: +902163424747