gate 1 travel ireland reviews

9 Day Affordable Ireland

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• View the magnificent 8th century Book of Kells at Trinity College
• Enjoy dinner in a typical tavern, with traditional Irish music, dancing and great Irish food
• Visit the House of Waterford Crystal showroom
• Travel along the world-famous Ring of Kerry with its astonishing views
• View the mighty Cliffs of Moher, a rock wall rising 700 feet above the ocean
• Visit Bunratty Castle, the most authentic medieval fortress in Ireland
• Walk through the delightful Folk Park dedicated to Irish life in the 19th century †Transfers are available for purchase for land only or on alternative flight dates

What's this trip about?

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Destinations, attractions, trip includes.

• Round trip flights New York-Dublin, Dublin-New YorkOther departure cities available. Click on date of departure for selection and prices
• Airline taxes & fuel surcharges
• 7 nights accommodations 3 nights Dublin 1 night Kilkenny or Waterford 2 nights Killarney 1 night Galway Hotel taxes, fees & service charges
• Hotel porterage
• All transfers included only with airfare purchase on package arrival & departure dates†
• 10 meals: 7 breakfasts, 3 dinners with wine
• Sightseeing per itinerary in modern air-conditioned motor coach
• Services of English-speaking tour manager throughout
• Entrance fees per itinerary

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• You choose budget, destinations, activities, transport & lodging type
• Expert designs the itinerary for you, and once approved, takes care of logistics

Dates & Availability

Check Current Availability, prices, specials with Gate 1 Travel .

The total tour cost includes the tour price (regular or promotional) and the compulsory local payment. The promotional price is subject to change. Check directly with the operator for the latest price offer. The tour operator requires you to pay only the tour price to purchase your travel. The compulsory local payment will be paid when you join the trip. All prices are based on double, twin or triple share occupancy. Solo passengers will be accommodated in a double, twin or triple room according to availability with a passenger(s) of the same gender. Single supplement only needs to be paid if the passenger does not want to share and requests their own room. Discounts can only be applied at the time of booking and cannot be added at a later date, regardless of any changes made to the original booking.

Prices may vary due to local taxes and trip seasonality. Click "Request Info" to inquire directly with the tour operator for the final trip price.

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Tour operator, gate 1 travel.

Gate 1 Travel offers escorted tours, European river cruises, independent vacations and customized international vacation packages for less. Our discount travel packages and tour packages to destinations worldwide provide exceptional value, saving our customers time and money. We have taken care of all the details so you don't have to. Find your dream vacation today.

Company Background & Highlights

Mission: To deliver More of the World for Less by developing quality, affordable vacations for North Americans. To provide exemplary service to our customers and to earn their loyalty. To respect our partners. To invest in our employees, providing a safe and comfortable work environment. To know and understand our products and destinations. To constantly innovate and be a leader in technology.

Founded in 1981 with 3 employees; now with over 200 employees worldwide

Headquarters: Fort Washington, PA (Suburban Philadelphia)

Overseas Offices: Hungary, China, Costa Rica, Egypt, Morocco, Argentina, Indonesia, Great Britain, Greece, India, Israel, Italy, Peru, Ecuador, Spain, Switzerland, Thailand, Cambodia & Vietnam

30+ years of providing travel services to clientèle

Product Types

Escorted Tours - Group Tours

Small Group Tours

European River Cruises

Escorted Bus Tour/Sea Cruise Combinations

Independent City Stays

Independent Fly & Drive Packages

Multi-Destination Rail Packages

Customized Vacations (Vacation Builder)

Custom Groups and Individuals

Target Consumer Market

Gate 1 Travel's target market is a traveler seeking high quality, affordable travel ranging from a superior tourist class to moderate deluxe class level of accommodations with the highest level of service.

Financial Security

Gate 1 Travel is backed by the largest, most well-respected financial institutions and insurance providers, guaranteeing the greatest level of financial security to every passenger. Gate 1 welcomes your inquiries of any of those independent offices.

Gate 1 Travel's active membership in USTOA (United States Tour Operators Association), a professional organization representing the world's leading tour operators, requires that Gate 1 meet a minimum requirement of $1 million professional liability insurance (Gate 1 maintains a $5 million policy).

Additionally , Gate 1 is required to participate in the USTOA $1 Million Travelers Assistance Program, requiring them to post $1 million in security, held by USTOA, in the unlikely event of bankruptcy or insolvency.

Associations

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• Not Included:Optional tours and gratuities.

Additional Information: Land only price does not include arrival/departure transfers.

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Gate 1 Travel   Reviews

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Reviews 2.8.

Most relevant

Deceiving Prices . Watch out for errors

Deceiving Prices offered . They do not take responsability of errors , even after receiving confirmation of booking . Worst customer service even if you are a long time customer. Be careful when you book with Gate 1 . Book your tour with trust worthy company .

Date of experience : 28 January 2023

Reply from Gate 1 Travel

Thank you for sharing your comments. We regret that your experience did not meet your expectations. So that one of our representatives can provide additional assistance and try to make this right for you, please submit an inquiry here: https://www.gate1travel.com/contactus

Good experience with tour company

A tour by Gate 1 Travel called Discover Northern France that was booked for March 2024 was cancelled because of a lack of enough reservations to make this tour viable. A Customer Resolution Specialist for Gate 1, Donna Young, notified me that I could get a refund, Gate 1 travel credit, or book this tour later in the year at no additional cost. I chose to book this tour later in the year. Donna did an excellent job of offering me alternative dates and I chose a date in the fall 2024. I wish to thank Gate 1 for the options offered to me and to Donna for the superb job in booking an alternative tour date.

Date of experience : 02 January 2024

Thank you for taking the time to share your comments. We truly appreciate the kind feedback and look forward to welcoming you on your next Gate 1 trip!

Southern England

We toured Southern England. Our guide, Mark, was delightful. Our accommodations were awful. In Stratford-Upon-Avon, where it was in the mid-80’s, we had no air conditioning in our rooms. There were major traffic issues. I’d you don’t mind substandard accommodations, go for it.

Date of experience : 09 August 2023

The 8 day Tour of Spain was well…

The 8 day Tour of Spain was well organized, good hotel rooms and services . Our tour guide Rosemary capably led some great tours.We took a two hours in Alhambra which for me was the highlight of this tour. The only issue for me was that the return flights were far too long. Madrid,Amsterdam,JFK and then to Toronto. I will consider future tours with Gate1

Date of experience : 25 March 2024

Thank you for taking the time to share your comments. We truly appreciate the feedback and look forward to welcoming you on your next Gate 1 trip!

Vaccination requirement is DISCRIMINATION

I actually planned to come here and give a 4-5 star review. Went to Italy/Paris with Gate 1 a few years back and loved it. However I’m going back to rebook I see they are requiring vaccination when countries and other companies are not. That’s ridiculous discrimination. I’ll take all my future travel elsewhere.

Date of experience : 15 February 2022

Cancel for any reason doesn't really work.

We bought the cancel for any reason policy. We cancelled because we had to travel from NC to PA for my best friend's funeral. We were supposed to travel in October of 2023. So now we get a partial credit and a very small refund. Doesn't really do us any good because now it costs almost double for the same trip and we can't afford that. So we are basically out $1800 that we paid.

Date of experience : 15 October 2023

Diane, Thank you for sharing this feedback. Your comments are very important to us. We regret that your experience did not meet your expectations. We have provided your contact information to our customer service team who will reach out so that we can try to make this right for you.

Cannot Wait to do another Gate 1 Trip

Just came back last week from a River Cruise Danube. It was fabulous. I do not have one complaint at all. The food, staff, rooms were top notch. We traveled on the Queen Monarch to Hungary, Vienna and Germany. I cannot wait to go again

Date of experience : 05 May 2024

We have taken six tours with Gate 1 and…

We have taken six tours with Gate 1 and have never been disappointed! Unfortunately, I think people tend to come onto review sites when they are frustrated. However, having read some of the reviews, people blame Gate 1 for their own mistakes--eg. Not taking out insurance and then expecting the company to reimburse them. We have always been very happy with the hotels, tour guides and the excursions! Heading away with them in a couple more months again!

Date of experience : 06 October 2023

We truly appreciate your business and grateful for the trust you’ve placed in us. We hope to see you soon on another Gate 1 trip!

Hotels people steal stuff from Galapagos trip…

I just came back from Galapagos trip Ecuador. I found out the hotels involved not honest they took my blue tooth earbud and my brother family lost some stuff too I can’t point out which hotel but I like yo mention to this review so the future people MUST BE CAREFULLY ABOUT UR BELONGINGS

Date of experience : 05 September 2022

Very poor customer service of 4 trips…

Very poor customer service of 4 trips with Gate 1, two resulted in canceled return flights, stranded in Ecuador and again in africa. While travel agencies have no control over airline cancelations, they should at least help to get another flight. Both times i was stranded, no one from Gate 1 would assist. I had to find my own last minute flight home, pay for transportation to airport, etc. All my original flights were booked thru and by Gate 1. They have ZERO customer service and do not care if you cannot get home. Burned twice by Gate 1.

Date of experience : 20 March 2023

Thank you for sharing this feedback. Your comments are very important to us. We regret that your experience did not meet your expectations. We have provided your contact information to our customer service team who will reach out so that we can try to make this right for you.

Their advertisement says full refund…

Their advertisement says full refund but we paid in full 2 months ago and they dropped the ball didn’t buy the airline tickets, now they want us to pay double to have same itinerary. Waiting for a manager to call hoping he/she won’t be as rude as the last person I talked to. She said Can only refund 50% but they haven’t paid for airline or hotel????

Date of experience : 25 October 2022

Absolutely awful

Absolutely awful. Never ever book with these people. Everyone is so unbelievably rude, we found out days before we did not have everything needed, they tried to to say opening an email counted as a signature, in what world does that count? They won’t even refund us 100%. Just terrible. Save your money and go elsewhere.

Date of experience : 18 July 2023

Hidden gem!

We've done 4 Gate 1 trips in the past and this recent trip to Azores was our first independent one. Our tour guides, Phillip and Hugo were FANTASTIC, making the optional trip experiences amazing. We have always given Gate 1 a 5 star rating, but this time it seems the hotel and hotel breakfasts were just ok... below the usual standards for our previous Gate 1 trips. Guess we should have upgraded.

Date of experience : 05 May 2023

Trip Insurance Scam

Absolutely the worst! Don't bother buying trip insurance with them. It's a scam and when you try and cancel (even if you've purchased the Cancel for Any Reason) they give you the run around. There are so many exceptions that its pointless to even try. When I called to ask questions about fees the clueless rep told me they couldn't answer my questions and I had to call Arch Insurance. I called Arch and they told me they had nothing to do with setting rates for cancellation. That was all Gate 1. I've been calling and emailing for days and no one responds. .....Buyer Beware. Find another tour company

Date of experience : 12 October 2023

Need help and cannot get it

I booked with Gate1 because I had heard good things but my reservation is a mess and I cannot reach anyone who can help - will not transfer me to a supervisor - instead putting me in hold and coming back w incorrect info. They tell me it will be at least 48 hours to reach a supervisor. In meantime I am fully paid but cannot get my flights ticketed and phone agents don’t know why. Pleased to hear back from Gate1 a couple of days after posting this - my booking has been corrected - hoping that I can now relax and enjoy the trip.

Date of experience : 27 May 2023

Our tour guide Christi was very…

Our tour guide Christi was very personable as well as being very knowledgeable about our stops along the way. She made this whirlwind tour comfortable and enjoyable. Our driver Steve was a steely eyed driver around some pretty tight hairpin switchbacks. We had a wonderful trip experience due to these two wonderful people.

Date of experience : 03 May 2023

Awesome Kenya Safari

Christopher Musyoka was an outstanding tour guide, who went the extra mile for us. We saw all the animals we wanted to see. He was always concerned for our safety and comfort. The accommodations were outstanding! I only wish he would have been accessible during our stay the Ark! Thank you again, Gate 1, for a wonderful experience!

Date of experience : 12 November 2023

Rude and Unprofessional Customer Service

I have experienced the worst and rudest customer service by Holly. I inquired about possible flight options for booking with my tour and after less than 1 min she started yelling at me when I dared asked about a different airline. Contrary to the options on their website, she kept raising her voice at me that there are no others but United, and that Gate1 is not a flight booking agency. I could not say a word because after her tirade she hung up on me...

Date of experience : 02 December 2022

Just finished an amazing safari in…

Just finished an amazing safari in Kenya with Gate 1.This tour was so special due to our Tour Director Christopher Musyoka .He was professional, knowledgeable and very organized with a great sense of humor. He went above and beyond as a Tour guide ( Gate 1 is so lucky to have him). Diane S

Thank you for your kind feedback. We can’t wait to see you again!

Everything went exactly as we had…

Everything went exactly as we had hoped. Very smooth and easy flights and hotel check ins. Hotels were all very nice and met our expectations. All interactions I had with Gate 1 were very quick and helpful.

Date of experience : 10 March 2024

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Gate1.ie   Reviews

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Reviews 4.4.

Most relevant

Still waiting for my refund from Dec…

Still waiting for my refund from Dec 2021 for a flight to the US that was cancelled without notice. I'm out of pocket by 965 euros which this company has held since May 2021. No answers to emails or other correspondence other than a customary response blaming the delay on the airline. The date in question was 26/12/2021 however I have to date my review incorrectly as it cannot be published unless its within 12 months of having the experience.

Date of experience : 01 June 2024

Friendly interface however seats' selection needs to be improved

First time doing reservation over the Gate1 service. Friendly interface. Easy going process. The problem appeared while I was trying to select seats. Selection was not available. Hope I will seat next to my wife or even next to a nicer girl :)

Date of experience : 23 August 2022

I paid after more than few hours and I…

I paid after more than few hours and I got the first price I searched.unbelievable! The other companies changed the price so quickly, but Gate1 frozen my reservation. Perfect, I really recommend. I was afraid of because the price got so high and they were the same. However, I read a comment here and it was helpful. Thanks everyone for sharing your experiences.

Date of experience : 14 October 2023

Was nervous booking through the site as…

Was nervous booking through the site as price seemed to good to be true. However everything was quick and easy and flights went without any hitch. However when booking one needs to be vigilant when using connecting flights. You would assume your connecting flight is departing from arrival airport but some quotes had different i.e. arriving in Heathrow but departing 2 hours later from Gatwick. I nearly got caught with this so think there should be a warning notice to bring this to your attention.

Date of experience : 05 March 2020

It is a trused site

It is a trused site, financially. They have one problem, they do not issue the ticket immediately after booking unless your flight is in the next 24 hours. My ticket was sent to me 10 hours after (which is fine). The problem is that they say this process may take up to 22 days !! so keep this in mind !

Date of experience : 14 February 2024

I booked flights to Cancun and only realised afterwards that I couldn't do the stop overs in America on the way there because of covid ban. I had no insurance or cancellation policy but they were very helpful and responded to me quickly and during the weekend. They gave me a refund and just charged a small fee. I was delighted as I thought that I would only be able to change the flights. Thanks Gate 1 🙂🙂👍👍

Date of experience : 29 August 2021

Booking flow was fine

Booking flow was fine. I would have expected them to collect my passport details but only my full name. The site could use some UX improvements but it functions as it should.

Date of experience : 27 January 2024

I started this booking over 4 hours…

I started this booking over 4 hours earlier, found the flight I wanted but had to go out, on my return I refreshed the booking, no problems, same price and I paid, this was the easiest booking I have ever made. even the bank OTP was straight forward and quick.

Date of experience : 16 July 2022

Excellent experience

Website was easy to use, as was my account when setup. Flights were reserved and then confirmed really quickly and the boarding passes arrived when they said they would. All round greaexperiencet service.

Date of experience : 21 April 2023

Gate 1 net site

It was actually cheaper through the Gate 1. I was on other net sites and everytime I was going to pay it stopped and then the price was much higher this one stayed on track and I don't have to start all over again

Date of experience : 07 December 2023

Lots of clear flexible options

Lots of clear flexible options - fast simple process! Better than on the direct airline site where Ts+Cs are often blurry.

Date of experience : 06 October 2023

Cant beat the price!

Honestly I am surprised at the ease / cost of gate 1. I would 100% use the service again. The price was unbeatable and I had no major issues. One minor issue is I paid for seat selection, but this did not actually pull through to the airline. So when I checked in I did not have the seats I had paid for. Honestly though I still paid less through gate1, so in future I just would not bother paying for select seats with the platform.

Date of experience : 24 February 2020

Couldn't book with American Direct on…

Couldn't book with American Direct on there page for some stage reason (Probably a bug on there end). Dissapointing to pay E15 just to pay by mastercard!

Date of experience : 09 August 2022

yes was very good, it allowed me time to think about my options and it was easy to check the options available to me. This was my first time using this service and I will definitely recommend it to others

Date of experience : 01 June 2023

I came to this page from kayak.com

I came to this page from kayak.com. Overall I understood what I needed to do to book my flight. The constant pop-ups trying to get me to buy additional services were annoying.

Date of experience : 21 September 2022

Trip to Newark Airport

Got a great deal on flights Dublin to New York return direct flights. Everything went according to plan.. I will be using Gate1 for future trips..

Date of experience : 08 May 2023

Redeemed Discount Voucher

The fact that the discount voucher which was issued in Oct 2021, could be redeemed in June 2023 as promised. The booking was hassle free.

Date of experience : 27 June 2023

Reliable and efficient BUT...

Reliable and efficient. Good customer service. But I had a problem with the insurance they offered with the flights. I bought it and never received any contract. After asking many times at the end they told me they would have refunded me for the insurance. Still waiting that refund...

Date of experience : 12 March 2020

I just booked flights online the…

I just booked flights online the process was easy hopefully we have no issues with the process afterwards

Date of experience : 25 November 2023

Cheap tickets but bad service and don't get their insurance

I actually wanted to dock them 2.5 stars. The first star is because I had an emergency problem at the last minute and I wanted to postpone the ticket. They were hard to get in touch with, and I had to conduct business over email. They were unhelpful, and it worked out, because LOT airlines was receptive. The second star is because their insurance is terrible. It's only applicable until the last 24hrs although their website does not say that, and there is all this fine print stuff that helps them escape from giving you any money in the first place. The whole thing was a mess. But, they did provide cheaper tickets, and I understand that they can't provide good customer service because they have to cut corners somewhere. Anyway, buy tickets here knowing these issues. If you have no problems, great. If you do, you're on your own.

Date of experience : 29 August 2022

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Gate 1 Travel   Reviews

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Reviews 2.8.

Most relevant

GATE 1 Cancel for ANY reason policy..... Warning

We bought a river cruise and took the Travel Insurance through Gate 1 Travel. Then she asked if we wanted the Cancel For Any Reason extra policy and we added that as well. Now we need to cancel and find out it is going to cost thousands of dollars and a partial Future Cruise Credit, not a refund. Be careful if you book with GATE 1 Travel!

Date of experience : February 27, 2023

Reply from Gate 1 Travel

Thank you for sharing this feedback. Your comments are very important to us. We regret that your experience did not meet your expectations. We have provided your contact information to our customer service team who will reach out so that we can try to make this right for you.

Loved Discovery Galapagos Tour

Experienced my first trip with Gate1 in April 2022. We traveled to the Galapagos, Ecuador & the Amazon (Discovery Tour). I have to say it was excellent & tour of a lifetime. Our guide was very informative & fun. Gate1 has organization down pat. It was flawless especially getting to Galapagos! Whew what a trek. Phones calls to gate1 were a little difficult but calls were always returned. Exceptional Tour!

Date of experience : April 22, 2022

Fantastic tour with that intimate family feeling

My partner Rosemarie and I just completed an Eastern Canada tour hosted by Marc Ramus. What an experience. From the get go we were treated to an unforgettable holiday. The tour itself was fantastic: just enough group sessions and free time: amazing itinerary: 2 night stops: lots of information without being overloaded. Marc was fantastic: everyone bonded with him: like a big family. And he was so helpful, informative and friendly. This was our first Gate 1 tour but won’t be our last. Highly recommend this company to anyone seeking an honest friendly and enjoyable tour with great itineraries and well located hotels. Bravo gate 1.

Date of experience : July 21, 2023

Thank you for taking the time to share your comments. We truly appreciate the feedback and look forward to welcoming you on your next Gate 1 trip!

Best Tour Manager

Tour Manager Beatrice Jakubowski If God designs tour managers, Beatrice Jakubowski is His masterpiece. Or one of His elites. She weaves her organized, efficient, on-top-of-things, profound historicity & current statistics knowledge skills into her great sense of natural charm & humor. Translates history and current events with some hilarity that kills travel fatigue. Skilled in calming stressed tourists w/ perma-pressed smile. Amazing polyglot, she excites long rides with a new language teach-in daily with appropriate accents! Daily acknowledges driver as part of tour team. Patient, genuinely kind, beautiful mind, character, beautiful person. Gate 1 is very blessed to have Beatrice put a 5 star on travel. Love our Christmas Markets Switzerland - France Dec 4-11 tour. Too short!

Date of experience : December 04, 2022

Far exceeded our expectations

We travelled with Gate1 in May 2023 for an Amazon Express guided tour. We did some research before booking online and were skeptical, but for the sick promotion they had online, we figured it was worth a try, especially after reading all amazing reviews from satisfied customers. We were stunned by how well everything was planned, and backed up in situations where due to the unpredictable weather in the rainforest, things had to be changed last minute. The food was custom fit for every person, delicious and served right on time. Our guide and driver were friendly and very knowledgeable. They made us feel very comfortable from the first interaction. It was definitely a trip we would never be able to replicate without a trusted tour provider, and our expectations were well exceeded. Highly recommend and will definitely be using again.

Date of experience : May 25, 2023

Gate One negligent in supervising restroom stops.

Last fall my husband and I went to Eastern Turkey. I want to warn others as to the negligence of Gate One in not ensuring stops are safe. At a planned rest stop, the stairs down to the bathroom were never checked and very wet. I suffered a shattered elbow sliding on them. Please make sure your tour director checks for you before you leave the bus!!

Date of experience : September 28, 2022

Thank you for sharing this feedback. Your comments are very important to us. Our records show that we have already addressed your concerns. We hope to see you on another Gate 1 tour.

Our experience with Gate 1 Travel was frustrating and ended up costing a lot more than the "published" price!

Our experience with Gate 1 Travel was NOT positive. We booked our trip and flights about a year ahead to get the best pricing. When the airline canceled one leg of our trip about 6 months prior, Gate 1 basically said it was our problem and cancelled all our flights. We had to rebook through the airline itself through different cities, and as you might imagine, the flights were significantly more expensive by that point. Then because our flight was no longer with them, Gate 1 said we had to pay an additional $40 per person for airport transfers. I talked to Customer Service several times. You could tell they were reading from a script and were of absolutely no help. I would NOT book another trip through Gate 1.

Date of experience : December 07, 2022

Company Lies and Has HORRIBLE support!

This company lied to me about being able to add travel insurance the day after I paid for my trip after I had a chance to check with my travel partner (my elder mom). I called the next day to add insurance after my mom said she wanted it, and was denied. Then they told me I could do a name change if my mom couldn't travel and after she ended up in the hospital, I spent hours booking new flights, and then was denied a name change by Gate 1 on my land only reservation. HORRIBLE customer service! Avoid! Their response suggesting they addressed my concerns is a complete lie too. No integrity at this company! Absolute nonsense that my concerns were addressed!

Date of experience : October 11, 2022

Thank you for sharing this feedback. Your comments are very important to us. Our records show that we have addressed your concerns in detail. Thank you for sharing your comments. We regret that your experience did not meet your expectations. So that one of our representatives can provide additional assistance and try to make this right for you, please submit an inquiry here: https://www.gate1travel.com/contactus

We are just returning from a 10day New…

We are just returning from a 10day New England Fall Foliage tour. How wonderful! We were impressed and very pleased with the accommodations, the food, the ports of call, and especially the flexibility of our tour guide Kathy. She was uplifting and gave us her best weather permitting.

Date of experience : October 02, 2022

Thank you for your kind feedback. We can’t wait to see you again!

Gate 1 company is terrible.

This company is terrible. Sitting in the airport 4 hours. The person at Gateway told me they booked my flight illegally. No compensation!!! Do not use this company if you value your time

Date of experience : October 06, 2023

We are sorry to hear of the issues you experienced with the flights you purchased; however, it does not appear that you purchased your tickets through our company. We are Gate 1 Travel, a U.S. based tour operator (https://www.gate1travel.com/). As we do not typically book flights only or round-trip flights originating outside of the U.S., it seems you may have booked through gate1.ca which is a European consolidator whom we have no association with. We advise you to contact them directly for assistance.

Shanon D You Are the Best! You represent Gate 1 as a Class Act!

Gate 1 and Shanon D turned A very difficult situation into a more positive one. Shanon spent numerous hours rebooking our flight and trip to Nepal & India. Her compassion was matched with her determination and joy to help me, & work with me. We laughed. Shared our love of travel and it is by no accident she is a Manager who knows what a “can do”attitude looks like. We look forward to our trip and have you to thank for making a horrible situation into one we can’t wait for! Thank you! Thank You! Thank You!

Date of experience : August 04, 2022

Dear Debbi, We are very concerned to read your comments. We want to try to assist please share your booking number so that we can review the particulars. Look forward to hearing from you.

gate 1 group disaster

My wife and I have been traveling with gate 1 for 10 years now. Ever since COVID, the costumer service has gone down the drain. On our most recent trip to yellow stone, with 2 other couples, we found out just a couple days before our trip that gate 1 only booked 2 room for 3 couples, instead of 3. We called costumer service to fix their error and with so much attitude, they made us pay double for the extra room. I do not know how it is logical for 3 couples to book 2 rooms. Be very careful and double check your flights, room, meals etc when booking with gate 1

Date of experience : July 23, 2023

Thank you for sharing your comments. We regret that your experience did not meet your expectations. So that one of our representatives can provide additional assistance and try to make this right for you, please submit an inquiry here: https://www.gate1travel.com/contactus

Unprofessional experience

My wife and I have been very blessed to have traveled to many different places around the world and we have used several different travel companies ( OAT Viking Tauck etc) Whenever we have had to change plans we have always been able to get our deposits either refunded or credited for future travel. Gate1 is the first company that wouldn’t even give us credit for the 1000 dollar deposit ( unless we took the same trip in a short time frame ) or refund. This was our first experience with Gate1 and certainly our last

We have an upcoming trip...and even…

We have an upcoming trip...and even though the price has dropped 25% we are told "too bad". And trying to get a representative to help...forget about it. In effect, after you buy at Gate 1 it is Good-bye! Shameful! Terrible customer service. See their reply below....very VERY bad customer service. AVOID THIS COMPANY, I WISH I DID!

Date of experience : June 06, 2023

11 Day Ecuador, the Amazon & Peru with Machu Picchu

Gate1 Travel canceled our trip. We planned for months, spending on getting visas, and taking personal time off work, Gate1 took our money and pulled the plug! It became greedy and put profits before people. No one in the company is ready to talk to us, they do not have a corporate office but a handful of scattered agents.

Date of experience : October 17, 2022

Thank you for sharing this feedback. Your comments are very important to us. We regret that your experience did not meet your expectations. We have provided your contact information to our customer service team and understand this has been resolved.

Riverboat Cruise, Yes! Flight reservations, No.

We took a riverboat cruise on the Monarch Empress in July 2022. We traveled from Budapest to Prague on the Danube river. The crew on the boat was superb, we had an incredible time. Every day we were entertained, provided exceptional service, and was treated like royalty. There is a concern about booking flights with Gate1, 2 members of our party booked with Gate1, and one short flight was canceled, Gate1 then canceled all of their flights, just 2 days before beginning their trip. I heard this happened to other passengers, my advice is not to book air travel with Gate 1 but I do highly recommend the riverboat cruise.

Date of experience : July 15, 2022

European River Cruise on Monarch Queen…

European River Cruise on Monarch Queen from Amsterdam to Budapest. Queen offered great accommodations from cabins, reception, lounges, dining room to sundeck. Staff was professional and went above and beyond, always pleasant, always smiling. Our cruise director Soma and activities director Danielle were the best ever. Booking was easy, the only negative was when we asked to change cabins in the same category I was put on hold a very long time, could see on line the cabin was changed, but still kept on hold over a half hour to confirm. Airfare and travel insurance is ALWAYS something we book separate from any travel company. This seems to be the biggest issue travelers have so it's best to book it yourself so you have control. We will definitely use Gate 1 Travel again....but book our own airfare and insurance.

Date of experience : May 05, 2023

12 Day Golden Triangle India with Nepal…

12 Day Golden Triangle India with Nepal trip Sep-Oct 2022. Absolutely fabulous trip. Considering all that's changed since COVID, this company provided us the trip of a lifetime. Dehli was crowded but I never felt unsafe, Jaipur was lovely and Agra was amazing. Nepal weather hindered seeing some of the sights but Gate 1's guides made the best of it for us.

Date of experience : September 30, 2022

We truly appreciate your business and grateful for the trust you’ve placed in us. We hope to see you soon on another Gate 1 trip!

BEWARE!!! If i could give this travel agency ZERO STARS I would. We called to confirm seat accommodation prior to booking online; knowing seating class for all airlines are different. Well, this company advised us that when booking premium economy seating we would get PREMIUM economy seating. We found out after booking and checking out delta app that our first and last leg domestically was premium economy, GUESS WHAT!? The 14 hour flights weren’t. We are traveling to Bangkok. So i call to speak with someone since we had already been given directions over the phone (by a gate 1 agent) to book and was placed on hold several times for more that 20min to confirm premium seating was comfort with delta and other affiliate airlines. We were WRONG after talking to Brian and Sky. If you booking with these folks booking never book online because it is not accurate and it is obvious accountability is not taken when there are recorded conversation and invoices that speak to seating. Get this…they wanted to charge us an EXTRA 5k to fix THERE ISSUE. STAY AWAY!!!

Date of experience : September 25, 2023

Today 25/8/2023 when i was in Monas

Today 25/8/2023 when i was in Monas , your agent(Is a man staff) never Line up to enter the Monas . Time is about 9am to 10am…i hope he can say apologize to other who Line up imfront of his Group…thank you

Date of experience : August 25, 2023