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geelong travel company in liquidation

Trans Otway shuts down

geelong travel company in liquidation

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Helloworld Travel agent goes bust, leaving would-be travellers out of pocket

A middle-aged couple.

Melbourne man Geoff Berlowitz isn't big on holidays.

Key points:

  • Another Helloworld Travel franchisee has gone bust in suburban Melbourne
  • The collapse of the Mill Park outlet has left 56 customers out of pocket
  • Consumers say Helloworld's head office has declined to help them

"I mean, Coburg would be a big trip for me," he said with a wry smile, referring to the suburb just down the road.

So, in 2019, when he and his wife Margaret paid $22,500 for a tour to see Canada and Alaska, scheduled for May 2020, it was a big deal.

"We didn't sort of spare any expense. We thought bugger it, let's just spend it and have a good time," he said.

Then the coronavirus pandemic hit in March 2020, their trip was cancelled, and they waited for their travel agent — Helloworld Travel Plenty Valley — to get them a refund or a credit from the tour operator.     

"Each month it was excuse after excuse…. but the main thing he was saying was he was waiting on Evergreen [the tour operator] to return the money," Margaret said.

But Evergreen later told the family the travel agent had only ever paid them the deposit.

The Helloworld franchisee lost $21,500 of their money, as the Mill Park business slowly went under.

In July this year, it went into liquidation, owing the Berlowitzs and 55 other customers a combined $340,000, according to administrator Mackay Goodwin.

Helen Harrison is also owed $7,000 from the travel agent.

A family of four.

She had booked airline tickets for her family to travel to the United States in March last year — one final family holiday before her daughters finished high school.

After she cancelled the trip, she was told repeatedly by the store that the airline wasn't issuing refunds, and she'd need to take a credit.

"So we thought, well, that's better than nothing," she said.

After the store went into liquidation, she was told by the airline that it had refunded her money in April this year.

Helloworld Travel Plenty Valley held on to it before going under three months later.

"Realising that somebody actually got your money back and then didn't bother to let you know, when you've been chasing it for 12 months, it's just awful," Ms Harrison said.

"$7,000 is a lot of money to lose … we'd saved up for a few years for it," she said.

The Helloworld store.

The Plenty Valley store was the latest of at least four Helloworld Travel agencies to go bust in Melbourne's north and east.

In February, Helloworld Travel Monbulk and Bentleigh went into liquidation, owing $68 thousand to 53 clients, while in September 2020, Helloworld Belgrave went under.

The franchiser, Helloworld Travel, has 2,224 stores across Australia and is worth $280 million, but Margaret Berlowitz said when she asked head office to give her her money back, they wiped their hands of the issue.

"They virtually said 'It's not our problem. It's a franchise'," she said.

The Berlowitzs say the only reason they booked with Helloworld, and not an independent agent, was because they assumed they were dealing with a big company and their money would be safe.

"We presumed Helloworld was all one company, under one name," Margaret said.

Helen has also been demanding that head office give her her money back, to no avail.

"It's just not good enough," she said.

Helloworld Travel declined to respond to questions about the issue.

Last week, reflecting a horror 18 months for the travel industry, it posted an un-audited full-year loss of $35.9 million.

Calls for better regulation of travel agents

Consumer advocate Adam Glezer said the situation showed the need for better regulation of all travel agents, including the use of trust accounts for customer funds.

"Lawyers require them, real estate agents require them," he said.

"Why are they not required with travel agents?"

The government-run Travel Compensation Fund (TCF) used to cover consumers in the event that a travel agent went bust, but it was abolished in 2014.

Agencies are now self-regulated, through the Australian Federation of Travel Agents (AFTA), which also represents Helloworld Travel.

In a statement, AFTA said more regulation of travel agents was not necessary and its agents had been tireless in their efforts to secure refunds and credits for people who couldn't travel due to COVID-19.

It said travel agents who are members of the International Air Transport Association (IATA) are required by that organisation to maintain a trust account for airline ticket purchases.

"Additionally, travel agents should already have a trust or client account [for other transactions]," the statement said.

"Consumer and Criminal Law applies to all agencies as with the wider population, and, while not commenting specifically on any case, remedies are already in place for breaches including for fraud."

None of the Helloworld franchisees are facing any criminal or civil charges and no suggestion is made by the ABC that they have engaged in any criminal conduct.

Mr Glezer, who runs Facebook pages for would-be travellers left in the lurch during the pandemic, believes more needs to be done to prevent travel agents spending customer money on expenses other than the holidays that customers have booked.

"What we have got to do is actually fix the problem that is in front of us to ensure this does not happen moving forward," he said.

In June, Liberal MP Kevin Andrews put a motion to federal parliament for better regulation in the industry, which was seconded by Labor MP Michael Freelander.

The issue has stalled since then.

But for the Berlowitzs and the Harrisons, the fight with Helloworld Travel continues.

"I'm not going to let this go," Ms Harrison said.

"Just wiping their hands of this is unacceptable."

For Geoff Berkowitz, the experience has left such a bad taste, he said he probably wouldn't travel overseas again.

"I'd rather spend money on something else," he said.

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Letter to editor.

geelong travel company in liquidation

Swagman Tours to close

COVID-19 has claimed yet another travel industry victim, with Swagman Tours majority owner Wayne Hamilton confirming that the business has been placed into liquidation.

Long-time Africa expert Hamilton joined Swagman almost a decade ago as its 70% majority shareholder (TD 13 Apr 2012), and significantly expanded the operator’s portfolio to encompass India, Sri Lanka, the Middle East and South America.

More recently the ATAS-accredited and AFTA member company, which has been in operation for 30 years, had pivoted to also offer trips in Australia and New Zealand.

However in a heartfelt message sent to industry partners late on Fri, Hamilton advised that “we fought a good fight but just could not see the light at the end of the tunnel”.

Geelong-based Scott Andersen from Worrells Solvency & Forensic Accountants has been appointed as liquidator.

“Swagman has been a great passion since me joining them as Managing Director and majority shareholder, but sadly comes to an end today,” Hamilton said.

“I have enjoyed many years of both business and personal relationships…today one door closes for us all,” he added.

Hamilton paid tribute to his fellow shareholder and director Soula-Jane Burgess as well as Marketing Manager Treacey Dowd-Hamilton for the “outstanding job they have both done to continue to operate Swagman and try and keep the business going through this pandemic”.

“I know this is a terrible blow, and a tragic end to not only my business, but my whole passion and career, we are truly devastated, we have fought for so long to keep it going.

“This pandemic has wrecked so many lives and businesses, all of which has been completely out of our control,” Hamilton added.

geelong travel company in liquidation

The post Swagman Tours to close appeared first on Travel Daily .

Source: traveldaily

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Helloworld Travel Geelong Central is one of Australia's prominent travel agencies. Nestled in the heart of Geelong since the 1990s, it upholds a longstanding culture committed to delivering excellent service, great value, and an exceptional travel experience from start to finish. With expertise in all facets of travel, Helloworld Travel Geelong Central is adept at managing your domestic and international travel needs, including airfares, cruising, coach touring, independent travel, group travel, and more. The well-travelled travel consultants boast over 55 years of combined experience in the travel industry. Attending frequent training sessions, they stay abreast of the ever-changing travel landscape, ensuring your travel experience is seamless, enjoyable, and truly memorable. UNIQUE FACTS: • Professional Travel Consultants • Personalised Service.

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Sirocco Travel & Cruise is one of Australia's premier travel agencies with an extensive industry presence. With over 45 years of collective travel experience, the agency has assembled a team of highly seasoned professionals. This knowledgeable, considerate, and efficient team excels at comprehending your needs. Sirocco Travel & Cruise orchestrate diverse personally tailored travel experiences, encompassing domestic and international travel, ground transportation (including car rentals), cruises, tour packages, and accommodations ranging from hotels to resorts. With the flexibility to customise their services and the robust support and purchasing power derived from a national travel group, they consistently provide clients with unparalleled deals. Specialising in group travel, religious missions, and volunteering initiatives, Sirocco Travel & Cruise actively supports local sports leagues, including the Geelong & District Football League, football, and cricket clubs. They uphold high industry standards as a proud AFTA, ATAS, and CLIA member. UNIQUE FACTS: • Experience & Trust • Door To Door Service • Travel Safe • Exclusive Offers.

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Plans of holiday makers across Europe in disarray after German travel company collapse

Irish customers of loveholidays and others caught up in unexpected liquidation of fti, germany’s third largest tourism operator.

geelong travel company in liquidation

FTI, which is the third largest tourism operator in Germany with around 200 subsidiaries, shocked the leisure travel sector when went into liquidation on Monday. Photograph: Steve Parsons/PA Wire

The travel planes of thousands of holiday makers across Europe including people in Ireland are in disarray following the collapse of a leading German tour operator earlier this week.

FTI, which is the third largest tourism operator in Germany with around 200 subsidiaries, shocked the leisure travel sector when went into liquidation on Monday after a refinancing deal collapsed.

The initial filing involved FTI’s tour operator brand, but it warned that “corresponding applications will be filed for other group companies”.

One of its subsidiaries is the UK-based YouTravel which supplies accommodation to multiple travel agents in Ireland as well as online travel agents which have a significant footprint here, including LoveHolidays.

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All accommodation bookings made via YouTravel until later this month have been cancelled while customers already in destinations overseas are being asked to pay the hotel directly for their stay.

In a statement on its website, YouTravel said that “it goes without saying that this has an impact on Youtravel.com. For arrivals until June 14th (inclusive), we have taken to the decision to cancel to avoid guests arriving and not having a booking or being asked to pay again whilst we navigate through these challenging times.”

The UK travel company LoveHolidays which does a significant amount of business in the Republic, posted an update on its website which said that “a very small portion of our customers’ accommodation arrangements will be affected. However, we’re working hard to honour these bookings with other suppliers to minimise disruption to any holidays.”

It advised people with upcoming holidays that “there is nothing you need to do. Our team is working hard to honour any impacted bookings with another partner to make sure your holiday goes ahead as seamlessly as possible.”

Paul Hackett of Irish-based online travel agency Click&Go said his staff had been “been working flat out” since Tuesday to secure all bookings.

“We have been making payments direct to hotels where the hotel says they need payment from us or they seek payment direct from the customer,” he said.

He added that there was a team of people working on the issue and “to date our clients are all fine. We are rebooking at extra costs and not passing that on, we are paying hotels direct, and we are doing all we can to minimise the impact on our customers”.

He said one customer, who had not yet travelled had to move to a different hotel, 700m from the original hotel as the booking was cancelled by YouTravel and when Click&Go went to reconfirm it, the hotel had resold the room.

“Any other bookings we have are re-protected and we absorbed the additional cost,” he said.

In response to queries from The Irish Times a spokesman from the Irish Aviation Authority said that its role in relation to customers of travel agents and tour operators “only takes effect when an entity we licence collapses. We do not licence FTI.”

He said that while FTI “may be a supplier to some entities we licence, it is for the seller of the package to resolve in the first instance or if the seller does not do so it would be for the CCPC to engage. We would only have a role if an entity collapsed because of the financial impact of the FTI collapse.”

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Conor Pope is Consumer Affairs Correspondent, Pricewatch Editor

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geelong travel company in liquidation

NOTICE INVITING FORMAL PROOF OF DEBT OR CLAIM

Company details, submission of proof of debt or claim.

Take notice that creditors of the Company, whose debts or claims have not already been admitted, are required on or before 15 November 2022 to prove their debts or claims and to establish any title they may have to priority by delivering or posting to me (us) at my (our) address a formal proof of debt or claim in accordance with Form 535 or 536 containing their respective debts or claims. If they do not, they will be excluded from:

  • the benefit of any distribution made before their debts or claims are proved or their priority is established; and
  • objecting to the distribution.

Form of proof may be obtained from me.

Andrew Knight Liquidator

Craig Shepard Joint Appointees

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NSW, ACT builder collapses into liquidation owing $5.7m

A building company that straddled two different states and territories has collapsed, leading to a “domino effect” impacting 130 projects and 80 staff members.

Alex Turner-Cohen

Don't miss out on the headlines from Companies. Followed categories will be added to My News.

On Friday, creditors voted to place Cubitt’s Granny Flats and Home Extensions into liquidation.

The builder worked in both NSW and the ACT and been in business for 30 years.

News.com.au previously reported that the family-owned business had been placed into administration earlier this year and had debts of $5.7 million.

Of its substantial debts, $2.6 million of that is owed to 77 tradies.

At an administration meeting at the end of last week, creditors voted to liquidate Cubitt’s.

The appointed administrators Richard Stone and Brett Lord of insolvency firm RSM Australia have now become the liquidators.

“The failure of one business has a domino effect on so many people, from staff, to clients, suppliers and other stakeholders,” Mr Stone said. “Today, these impacts are being compounded by a fragile economy and businesses and households who are doing it tough.”

The collapse has left 130 projects at various stages of completion in limbo and 80 staff members have lost their jobs.

Cubitt’s Granny Flats has gone into liquidation.

The liquidators have managed to scrape together what they hope might be some kind of return for creditors.

NSW-based construction firm Acrow Homes Pty Ltd purchased some of the company’s assets, including Cubitt’s business names, intellectual property, project records, and exclusive rights to its customer list, for an undisclosed amount.

In a previous creditor report, insolvency experts estimated that Cubitt’s had assets worth $1.67 million.

Do you know more? Get in touch | [email protected]

Vince made this payment just 12 days before the company went bust.

News.com.au previously reported on a customer who was left absolutely floored to learn of the collapse of Cubitt’s, as just 12 days earlier they had forked out a $23,000 deposit.

Vince*, who did not want to share his last name, and his wife Katherine, 49, were toying with the idea of building a granny flat in their backyard as another stream of income.

After months of umming and ahhing and back and forth with their preferred builder, Cubitt’s, the Sydney couple finally transferred a $23,000 deposit to the business.

But less than two weeks later, the business went under.

Vince, a dad of three, has now been left wondering how the business was able to take his money at such a late stage if the company had known it was in financial strife.

“It came as a shock,” he told news.com.au. Based on his interactions with staff, he said it appeared to have been a surprise to them, too.

Vince said he only found out about the collapse of Cubitt’s because site surveyors were supposed to visit his backyard this Tuesday, the same day the builder went into external administration.

He said the surveyors called him before they arrived asking if he’d be willing to pay them directly.

When he asked why, they said it was because Cubitt’s had gone under.

“We looked at their display homes, we were excited, we were trying to provide a future for our kids,” he said. “Now we’re just hit with this.”

Cubitt’s Granny Flats had been in business for 30 years before it went under.

In 1994, the eponymous Ian Cubitt launched the business and said he had trained 120 carpenters in that time.

Cubitt’s said it was unable to continue because of the economic downturn flattening builders across the country.

More Coverage

geelong travel company in liquidation

“Due to bank lending conditions, supply prices, taxation changes, insurance prices, Covid recovery and lengthy weather events, Cubitt’s company has suffered more than it can shoulder,” the company said.

Cubitt’s said it had tried to “honour fixed price contracts” in 2021 and the owners, Ian Cubitt, Kim Cubitt and Kate Cubitt, tried to complete builds by financing it through their own personal money.

[email protected]

Originally published as NSW, ACT builder collapses into liquidation owing $5.7m

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  1. Home

    Geelong Travel is an award-winning travel agency that continues each year to deliver incredible standards for our discerning travellers. As a private family business, great service is at the heart of everything we do. Specialising in cruising, coach tours, river cruising, independent journeys, group experiences, leisure & corporate travel. ...

  2. Swagman Tours enters liquidation

    Man who paid $23k to Geelong travel company entering liquidation says situation is 'gut-wrenching' A man who paid nearly $23,000 to a Geelong-based travel company but had his plans up-ended by ...

  3. TransOtway Travel shuts down, Kevin Roache in spotlight

    TransOtway Travel's records also revealed the company had loaned Mr Roache $19,874 at the time of the liquidator's appointment. More Coverage Developer learns fate of plans for $3.8m Bellarine ...

  4. Travel Daily

    Trans Otway shuts down. January 10, 2023. GEELONG-BASED Magellan Travel Group member Trans Otway Travel Pty Ltd (ABN 40 006 527 788) has had administrators appointed, after being placed into liquidation by some of its creditors. The above snippet is the first part of an article sent to subscribers in Travel Daily's issue from 10 Jan 23.

  5. Helloworld Travel agent goes bust, leaving would-be travellers out of

    In February, Helloworld Travel Monbulk and Bentleigh went into liquidation, owing $68 thousand to 53 clients, while in September 2020, Helloworld Belgrave went under.

  6. A man who paid nearly $23,000 to a...

    A man who paid nearly $23,000 to a Geelong-based travel company - but had his plans up-ended by the Covid pandemic and the company's liquidation - has called the situation "gut-wrenching" A man who paid nearly $23,000 to a...

  7. 'Failed': Aussie travel company collapses

    An Australian travel and booking agency has abruptly shut down with the owner indicating plans to place the business into liquidation in what they have described as a "nightmarish situation".

  8. Geelong Travel

    Geelong Travel, Belmont, Geelong. 3,533 likes · 6 talking about this. Geelong Travel is an award winning travel agency that continues each year to deliver incredible stan

  9. Victorian based travel company goes into liquidation

    Victorian based travel company goes into liquidation GEELONG: The federal government has come under fire for of failing to protect would-be travellers… To read the full content…

  10. Major travel company collapses into liquidation

    A major travel company has been placed into liquidation leaving hundreds of holiday-makers tens of thousands of dollars out-of-pocket.

  11. Swagman Tours to close

    Swagman Tours to close. Posted on December 20, 2021 by admin. COVID-19 has claimed yet another travel industry victim, with Swagman Tours majority owner Wayne Hamilton confirming that the business has been placed into liquidation. Long-time Africa expert Hamilton joined Swagman almost a decade ago as its 70% majority shareholder (TD 13 Apr 2012 ...

  12. About Us

    Geelong Travel is an award-winning travel agency that continues each year to deliver incredible standards for our discerning travellers. As a private family business, great service is at the heart of everything we do. Specialising in cruising, coach tours, river cruising, independent journeys, group experiences, leisure & corporate travel.

  13. Contact Us

    Geelong Travel has a team dedicated to finding a perfect getaway for you, all you need to do is get in contact. We would prefer for you to make an appointment with one of our friendly team members on 03 5244 3666 or complete the below form & one of our team members will respond. Our open hours are: Monday to Friday: 9:00 AM - 4:30 PM.

  14. De Lago: Lake Bennett resort liquidated amid huge debts

    According to Mr Cantone's report, the company is estimated to owe $170,000 to landlord Carolyn Reynolds, $53,062.39 to Jacana Energy, $297,662.38 to the Australian Taxation Office by way of tax ...

  15. Local travel agent?

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  16. 3 Best Travel Agencies in Geelong

    Flight Centre Travel Group (FCTG) ranks among the world's largest travel agency groups, with a presence in more than 2,000 leisure, corporate, and wholesale businesses across 11 countries. The Flight Centre Bay City call centre provides worldwide 24-hour service to assist in unforeseen situations. UNIQUE FACTS: • Provides Insurance. • Gift ...

  17. Owed money, company in liquidation. : r/AusLegal

    If the director/s traded while insolvent and they have assets there might be an opportunity there but that legal action would need to be funded and most creditors are reluctant to send further good money after bad. 1. Reply. Award. I'm owed about $6000 from an educational travel company that is now in liquidation.

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  19. Geelong store Family Pet and Aquarium placed in liquidation

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  20. Geelong Commercial Waste Pty Ltd (In Liquidation) 600 664 926

    first meeting of creditors of company under administration (combined) - 436e(3)(b) application for winding up order - 465a(1)(c) deemed special resolution to wind up a company - 446a(5)(b) appointment as liquidator - 491(2)(b) appointment of an administrator - 450a(1)(b) disclaimer of onerous property - 568a(2) intention to declare dividend - 5 ...

  21. Elektrostal

    Major companies include: Elektrostal metallurgical factory; Elektrostal chemical-mechanical factory ... Elektrostal is linked by Elektrichka suburban electric trains to Moscow's Kursky Rail Terminal with a travel time of 1 hour and 20 minutes. Long distance buses link Elektrostal to Noginsk, Moscow and other nearby towns. Local public transport ...

  22. Cubitt's Granny Flats collapses into liquidation owing $5.7m

    NSW, ACT builder collapses into liquidation owing $5.7m. A building company that straddled two different states and territories has collapsed, leading to a "domino effect" impacting 130 ...

  23. Visit Elektrostal: 2024 Travel Guide for Elektrostal, Moscow Oblast

    Travel Guide. Check-in. Check-out. Guests. Search. Explore map. Visit Elektrostal. Things to do. Check Elektrostal hotel availability. Check prices in Elektrostal for tonight, Jun 15 - Jun 16. Tonight. Jun 15 - Jun 16. Check prices in Elektrostal for tomorrow night, Jun 16 - Jun 17. Tomorrow night.

  24. Elektrostal Map

    Elektrostal Elektrostal is a city in Moscow Oblast, Russia, located 58 kilometers east of Moscow.Population: 155,196 ; 146,294 ; 152,463 ; 135,000; 123,000; 97,000 ...

  25. Local Plumbers, Companies & Services in Elektrostal'

    Search 66 Elektrostal' local plumbers, companies & services to find the best plumber for your project. See the top reviewed local plumbers & plumbing services in Elektrostal', Moscow Oblast, Russia on Houzz.