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Is Super Travel Legit? – A Complete Guide

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Super Travel (formerly SnapTravel) is an online booking agency that combines competitive rates with user-friendly interface. In order to provide transparent pricing, fees paid and hotel charges are clearly displayed on its platform.

Since 2016, this company has received positive customer reviews, while their responsive and helpful customer service has won them praise from clients.

Company Overview

Super Travel (formerly SnapTravel) is an online travel agency known for providing low hotel rates at competitive prices. Their customer service has earned them recognition in The New York Times and they provide a debit-credit hybrid card which gives you exclusive benefits when you book through them. There may, however, be some potential issues to take into consideration before choosing Super Travel as your provider.

One of the key indicators of legitimacy in any company is whether or not they provide clear contact details, so you can reach them easily if any problems arise. Furthermore, customers reviews and complaints can provide important clues as well; when too many negative reviews appear at once it could be an indicator that something might not be quite right with that company.

Consideration should also be given to the company’s refund policy. If you’re uncertain how they handle them, check their website for more information to prevent any unpleasant surprises later on.

Before booking with any service provider, ensure you fully comprehend their terms and conditions. This is crucial as cancellation may become necessary due to any number of circumstances – in such a situation it would be wise to know when you must cancel for full refund purposes.

If you have any inquiries, reach out to their customer support team via email or live chat for quick and helpful responses. They are also available around the clock and have an FAQs page on their website with more details regarding policies.

Search hotels by category, location and amenities with this company’s hotel search function. Select room preferences and budget to get the best possible deal and discover your ideal vacation hotel!

Before booking a hotel through an online travel agency, it’s wise to do your research. Read customer reviews and compare prices so you get a fair deal. Additionally, book one with an accommodating cancellation policy such as many online travel agencies have.

Services offered

Super Travel is an online travel agency offering hotel bookings and tours at competitive rates with seamless customer experience. Their professional customer service has earned them high ratings on Trustpilot; additionally, the website features an FAQ section where visitors can quickly locate answers to common inquiries.

As with any legitimate business, Super Travel requires thorough investigation before booking with them. Reviews and ratings should always be checked to make sure that you’re receiving quality accommodation; if there are too many complaints or bad reviews about them it might be best to find another provider instead.

Super Travel’s major drawback is its inflexibility when making any changes after you confirm your reservation, due to being an external booking agency and not responsible for hotel standards. This may be problematic when traveling with children or pets – for peace of mind it would be prudent to book a refundable room instead.

Many have encountered difficulties when booking hotels through Super Travel, including failing to notify them of a reservation and then reselling it at an inflated price to someone else. Sometimes hotels even deny that there was ever any such reservation made at all! These experiences can be extremely distressful.

Super Travel has been in the travel industry for several years and is accredited by several reputable tourism organizations. Additionally, their successful booking history and growing customer base make them a trustworthy option for travelers. Before selecting an online travel agency and paying upfront fees for booking services online, be sure to conduct research and compare pricing before selecting one. Read all fine print carefully as scams or ripoffs could occur and select a secure payment provider; additionally it is also wise to avoid agencies without clear contact information and email addresses that could indicate they may not be legitimate businesses.

Super Travel offers exquisite hotel deals to both end users and travel agencies, which was previously known as Snap Travel. As a legitimate business recognized by Trustpilot and the Better Business Bureau, as well as World Travel Association. Based out of Toronto Canada with partnerships with hotels worldwide.

Furthermore, this travel agency provides safe and secure payment methods that safeguard your personal information. Their website features clear terms and conditions with SSL encryption to protect data against unauthorized access; moreover, there is a variety of travel packages suitable for various budgets available as well as numerous payment options, including credit and debit cards.

Super Travel’s mobile website and app can be accessed using any mobile device, while most popular operating systems can be supported. Furthermore, Internet Explorer and Safari browsers allow access to this site as well.

The company provides users with a free app that enables them to search hotels with the best discounts and promotions, book their flights, hotels and car rentals as well as cancel their reservations if necessary or change destinations. Plus there is an intuitive website offering various payment methods! You can even cancel or change destinations!

Super Travel is an international online travel agency serving clients from various countries around the world. Their service is accessible 24 hours a day and provide discounts for hotels, restaurants and attractions as well as rewards programs that allow customers to earn points or cash back with every purchase made.

However, some travelers have reported problems with Super Travel’s service. Some have experienced incorrect pricing on its website while others received conflicting information from customer support. Furthermore, refunds may be difficult as Super Travel acts as an intermediary between you and the hotel.

Super Travel Legit has built its name as an award-winning travel agency thanks to its low rates and exceptional customer service, as well as its user-friendly platform that makes booking flights, hotels and vacation packages effortless. It has been featured in countless publications and is used by millions worldwide; NBA star Steph Curry himself endorses it! However, some travelers have voiced doubts regarding Super Travel Legit’s legitimacy.

Super Travel’s legitimacy depends on several factors, including its licensing, business history, customer reviews and pricing transparency. A travel agency should offer clear terms and conditions, secure payment methods as well as having solid relationships with hotels and airlines that it partners with; in addition to this it should display their logos or affiliations on its website.

Super Travel was previously known as SnapTravel, and has a relatively strong customer following. They provide legitimate booking agency services with flight and hotel options to fit every budget, an intuitive website user interface with support available through email and messaging, positive customer reviews since 2016, and offer support via email and messaging support services. The company has enjoyed positive customer feedback.

Though Super Travel is legitimate, there are still some issues that must be addressed with it. Some users have noted that their hotel reservations were not confirmed, while others claim the company failed to notify them about changes to their flights. It’s essential that users are aware of these potential pitfalls prior to making booking decisions with Super Travel.

As a hotel owner, it is essential that you understand that Super Travel does not act as a direct booking agent; rather it serves as a platform to help travellers discover exclusive discounts. Hotels typically pay an agency a small booking fee in return; this practice is standard across industries.

Before booking any hotel room, it is also vitally important to familiarize yourself with its terms and conditions. Some hotels require guests to have a credit card on file if this is the case for you; in such instances, make sure your booking is refundable in case there are issues with it and can return your funds easily.

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Is Super Travel Legit? Myth or Reality

Super Travel has gained popularity in recent years as a simple way to set up travel reservations. Many people choose Super Travel to plan their travels due to its ease of use and large range of destinations. However, like with any internet business, there are questions about its legitimacy. In this article, we will look into the question:  Is Super Travel legit ?

Table of Contents

Is super travel legit / what is super travel legit .

What Is Super Travel legit ?

Super Travel, also known as  Super.com , is a legitimate internet travel agency. It has been in business since 2016 and has been covered in trustworthy publications such as The New York Times, Forbes, and TechCrunch. Super.com has a consumer rating of 3.43 stars based on 1,728 Sitejabber reviews, showing that the majority of customers are unsatisfied with their purchase. However, it should be mentioned that Super Travel offers large savings and has a 3.7 out of 5 rating on Trustpilot.

Despite its legitimacy, Super Travel has received complaints about customer service, credit card and hotel room troubles, and payments for non-refundable reservations. It is important to remember that Super Travel runs as a mediator between clients and hotels, which means that the hotel is not directly responsible for any issues that arise with bookings made through Super Travel.

To reduce the risks involved with buying through Super Travel, customers are asked to confirm their reservations, ensuring that their booking details are valid, and consider paying a little more for a refund option if the vacation plans may change.

How to Check is Super Travel Legit?

How To Check Is Super Travel Legit?​

To determine if Super Travel is legitimate, consider the following steps

●  Company History and Reputation: Check the company’s beginnings, history, and any news reports or announcements about its operations. Such facts can help you determine its trustworthiness.

●  Licensing and Accreditations: Established travel agencies often have qualifications or endorsements from well-known industry organizations. Investigate any connections or cooperation Super Travel may have with highly esteemed groups.

●  Investments and Partnerships: Check whether Super Travel has any notable investors or partners.

●  Financial Stability and Security: To protect your investment, check Super Travel’s financial stability and secure transaction methods, such as credit card payments.

●  Customer Reviews and Feedback: Check for customer feedback and reviews on websites such as Trustpilot and Sitejabber.

●  Business Model and Transparency: Review Super Travel’s business strategy and transparency, including how they manage customer support and refunds.

●  Variety of Options: Super Travel offers a wide selection of travel packages and services.

●  Additional Services: Check if Super Travel offers any additional services such as airport shuttles, travel insurance, or visa assistance.

●  Convenience: Check if Super Travel offers convenient choices for booking and managing travel arrangements.

●  Peace of Mind: Check if Super Travel offers peace of mind by covering most bills in advance, allowing travelers to relax and enjoy their holiday without continuously worrying about additional charges.

Benefits of Using Super Travel

Benefits of Using Super Travel

●  Competitive Pricing: Super Travel offers competitive prices and special deals on flights, hotels, and more, allowing travelers to save money and enjoy their dream holiday.

●  Convenience: Super Travel strives to simplify the booking process by allowing consumers to compare and select from many different  possibilities with just a few clicks. The platform can also include travel-related services, such as car rentals and activities, to provide a full solution for all your trip needs.

●  Affordable Hotel and Flight Deals: Super Travel offers affordable hotel and airfare rates, allowing tourists to save money on their journeys.

●  Direct Messaging Apps: Super trip offers a user-friendly platform for booking trip plans using direct messaging apps.

●  Professional Customer Service: Super Travel offers skilled customer support to help users handle any issues or complaints during their trip.

●  Transparent Pricing and Terms: Super trip provides transparent pricing and terms, allowing users to make educated decisions regarding their trip arrangements.

●  Secure Payment Methods: Super Travel offers secure payment methods, such as credit card payments, to protect users’ investments.

●  Variety of Travel Packages and Services: Super Travel offers a varied range of travel packages and services, such as flights, hotel bookings, car rentals, tours, and all-inclusive packages, to cater to all types of travelers.

●  Access to Exclusive Discounts and Promotions: Super trip offers exclusive discounts and promotions, allowing users to save money on their trip reservations.

●  24/7 Customer Support: Super Travel offers 24/7 customer care to assist users in resolving any issues or concerns they may have during their travels.

Drawback of Using Super Travel

Drawback Of Using Super Travel

Drawbacks of using Super Travel are:

●  No Refunds in Some Cases: Avoid non-refundable bookings if your plans may change .

●  Lack of Contact Information: If Super Travel lacks open contact information, it may raise questions about its legitimacy.

●  Negative Online Reputation: Check for bad online reviews and complaints. While it is natural for any company to have a few unsatisfied clients, an overwhelming quantity of bad reviews or unanswered complaints should raise a warning signal.

●  Unrealistic promises or offers: Be wary if a travel service offers deals that appear too good to be true.

●  Reservation Issues: Super Travel may fail to notify guests of their reservations, causing issues.

●  Limited Financial Stability: If Super Travel lacks a strong financial base, investing in it may be risky.

●  Security concerns: If Super Travel does not provide secure payment methods, your financial information may be at danger.

●  Verified Partnerships and Affiliations: If Super Travel’s website does not include logos or names of their partners, it may raise suspicions about its legitimacy.

How to Verify the Legitimacy of Super Travel?

How To Verify The Legitimacy Of Super Travel?

To verify the legitimacy of Super Travel, consider the following steps:

●  Company Research: Look for information about the company’s background and history, as well as any relevant news stories or press releases. This research can provide insight into the agency’s reputation, allowing you to make an informed decision.

●  Examine Certifications and Accreditations: Legitimate travel businesses frequently hold certifications or accreditations from reputable industry organisations. Look for Super Travel’s connections or agreements with trustworthy organisations.

●  Customer Reviews and Feedback: Look for customer feedback and reviews on websites such as Trustpilot and Sitejabber. While it is common for a company to have a few unsatisfied clients, an excessive amount of bad reviews or unanswered complaints can be cause for concern.

●  Transparency and Professionalism: A credible travel agency would operate in a transparent manner and treat all customers professionally.

●  Financial Stability and Security: Check that Super Travel offers secure payment methods to protect your financial information. Look for reliable payment channels and SSL encryption on their website. Secure payment methods protect your personal and financial information from unauthorised access.

●  Verified Partnerships and Affiliations: A legitimate travel agency frequently works with well-known airlines, hotels, and service providers. Check to see if Super Travel has included logos or mentions of its partners on its website.

●  Red Flags to Watch Out For: Warning signs include unrealistic claims and offers, a lack of contact information, and poor financial stability.

Book Hotels Directly or by SuperTravel?

Drawback Of Using Super Travel

There are some drawbacks to using Super Travel, including potential of reservation errors, a lack of refunds in some situations, a negative internet reputation, and low financial stability.

Super Travel, on the other hand, is a legitimate online travel agency offering competitive pricing, convenient booking options, low-cost hotel and flight deals, professional customer service, transparent pricing and terms, secure payment methods, a wide range of travel packages and services, access to exclusive discounts and promotions, and 24-hour support.

Ultimately, whether to book hotels directly or through Super Travel is determined by personal preferences and circumstances, such as the price difference, budget, and willingness to accept the risks associated with booking through an intermediary. It is critical to undertake due diligence, confirm reservations, ensuring ticket details are valid, and consider paying extra for a refund option if your vacation plans change.

Conclusion | Is Super Travel Legit?

In short, Super Travel is a legitimate platform for booking vacations. Travellers can utilise Super Travel to plan their next vacation with confidence by following the measures indicated to check its legality and taking into account its benefits.

Frequently Asked Questions ( FAQs )

Common complaints about Super Travel (Super.com) are:

  • Customers have reported concerns with hotel reservations not being honoured .
  • Difficulties with refunds and booking changes .
  • Some users reported poor customer service with Super Travel, including unresponsiveness and lack of support .
  • Issues with double charges, cancellations, and refunds.
  • Poor customer service response to issues.

Some alternatives to Super Travel for booking hotels are:

  • Booking.com
  • OneFineStay
  • CTM (Corporate Travel Management)

Yes, Super Travel prioritizes the security of its users’ information and offers secure payment options.

Yes, Super Travel offers competitive pricing and genuine deals on flights, hotels, and vacation packages.

While Super Travel reviews may offer information, it’s critical to consult different sources and undertake extensive study.

Yes, Super Travel provides customer support and assistance to address any queries or concerns.

You can verify Super Travel’s legitimacy by checking for accreditation, researching its reputation, and ensuring secure payment options.

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The Mystery Traveler

Is Super Travel Legit?

Is Super Travel Legit? A Comprehensive Guide

Super Travel, formerly Snaptravel, is a legitimate online travel agency. It offers competitive deals on hotels and flights.

Super Travel, known previously as Snaptravel, has established itself as a credible online travel agency. The platform allows users to find and book travel deals through a user-friendly interface. Customers can access exclusive discounts on hotels and flights via their website and mobile app.

Super Travel’s AI-driven services make the booking process efficient and straightforward. While it has garnered positive reviews for its cost-effective offerings, some users have reported mixed experiences.

Table of Contents

What is Super Travel?

Super Travel is an innovative online travel agency designed to make booking travel easier and more affordable. With a focus on user convenience and competitive pricing, Super Travel aims to provide a seamless travel booking experience.

History And Evolution

Super Travel started as Snaptravel, a platform dedicated to offering competitive hotel prices through messaging apps. Over time, the company evolved to meet the growing needs of modern travelers. The rebranding to Super Travel marked a significant milestone in the company’s journey.

Key milestones in the history of Super Travel include:

  • 2016: Snaptravel was launched, focusing on hotel bookings via SMS and Messenger.
  • 2018: Expanded services to include more travel options.
  • 2020: Reached over a million users worldwide.
  • 2022: Rebranded to Super Travel, enhancing its service offerings.

The rebranding to Super Travel not only reflected the company’s growth but also its commitment to providing a broader range of travel services. The name change signified the company’s ambition to become a comprehensive travel solution provider. Today, Super Travel continues to innovate, offering users a variety of travel options at competitive prices.

Services And Features

Super Travel offers a range of services designed to make travel booking simple and cost-effective. The platform’s user-friendly interface ensures a seamless booking experience. Here are some of the key services and features:

  • Hotel Bookings: Find and book hotels worldwide at competitive prices.
  • Flight Reservations: Book flights with ease, featuring a variety of airlines and routes.
  • 24/7 Customer Support: Get assistance anytime with dedicated customer service.
  • Exclusive Deals: Access special deals and discounts on travel bookings.
  • Easy Payment Options: Pay securely using various payment methods.

Super Travel also boasts an intuitive mobile app, allowing users to book travel on-the-go. With real-time updates and notifications, travelers can stay informed about their bookings and travel plans.

In summary, Super Travel provides a comprehensive travel booking experience with a focus on convenience, affordability, and user satisfaction.

How Super Travel Works

With advanced technology, Super Travel aims to simplify the booking process. Let’s dive into how Super Travel works to make travel planning easier.

Artificial Intelligence And Chatbots

Super Travel uses Artificial Intelligence (AI) to enhance user experience. The AI-powered chatbots guide you through the booking process. Here are some features:

  • Instant Responses: Chatbots provide immediate answers to queries.
  • Personalized Suggestions: AI offers tailor-made travel recommendations.
  • 24/7 Availability: Assistance is available round the clock.

These chatbots use sophisticated algorithms to understand user preferences. They analyze data to offer the best options. This makes the booking process quick and efficient. AI ensures that users get the best deals without extensive searching.

Integration With Messaging Platforms

Super Travel integrates seamlessly with popular messaging platforms. This makes it easy to book travel through apps you already use. Some key integrations include:

  • Facebook Messenger: Book trips directly through Messenger.
  • WhatsApp: Use WhatsApp to get travel deals and updates.
  • SMS: Receive confirmations and updates via text messages.

This integration provides several benefits:

  • Convenience: Use familiar apps for booking and updates.
  • Real-time Communication: Get instant notifications and confirmations.
  • Easy Access: Access travel information on the go.

Using messaging platforms simplifies the travel booking process. It ensures that users receive updates and confirmations promptly. This makes Super Travel a user-friendly option for booking trips.

Is Super Travel Legit photo

Super Travel Services

This agency provides various features to ensure a smooth travel experience. Below, we explore the key services offered by Super Travel, focusing on hotel bookings and customer support.

Hotel Bookings

Super Travel specializes in hotel bookings , making it easy for users to find and reserve accommodations worldwide. Their platform offers a user-friendly interface that helps you search for hotels based on your preferences.

  • Wide Range of Options: Access a vast selection of hotels, from budget to luxury.
  • Competitive Prices: Take advantage of discounted rates and special offers.
  • Easy Comparisons: Compare different hotels based on price, location, and amenities.
  • Instant Bookings: Secure your stay with instant confirmation.

To make the process even smoother, Super Travel provides detailed descriptions, reviews, and ratings. This information helps you make informed decisions about where to stay.

Customer Support

Super Travel places a high priority on customer support . They understand the importance of providing assistance throughout your travel journey.

Their customer support team is available 24/7, ensuring that help is always within reach. Whether you have questions about your booking or need assistance during your trip, their team is ready to assist you.

  • 24/7 Availability: Support is available around the clock.
  • Multiple Channels: Contact them via phone, email, or live chat.
  • Quick Response Time: Get fast and efficient responses to your queries.
  • Personalized Assistance: Receive help tailored to your specific needs.

Super Travel also offers a comprehensive FAQ section on their website. This resource covers common questions and issues, providing quick solutions without needing to contact support.

Here is a summary of their customer support features:

With these features, Super Travel ensures that your travel experience is as hassle-free as possible.

Super Travel Review

Many travelers wonder, “Is Super Travel legit?” This Super Travel review will delve into the experiences of users, highlighting both positive experiences and concerns.

Positive Experiences

Many users have shared their positive experiences with Super Travel. Customers often praise the platform for its ease of use and the great deals they find. Several aspects stand out:

  • Competitive Pricing: Super Travel offers some of the best rates on hotel bookings and flights.
  • User-Friendly Interface: The website and app are easy to navigate, making the booking process quick and simple.
  • Customer Service: Many users have reported positive interactions with the customer service team, who are helpful and responsive.

One user shared their experience:

5 stars: I was concerned at the beginning because the rate is so cheap.

Concerns And Complaints

Despite many positive reviews, there are also concerns and complaints about Super Travel. Some users have reported issues that should be considered before booking:

  • Hidden Fees: Some customers have encountered unexpected fees during the booking process.
  • Cancellation Policies: Users have faced challenges with cancellations and refunds, finding the policies unclear or restrictive.
  • Customer Service Issues: While many praise the support team, others have had negative experiences, citing unresponsiveness or unhelpfulness.

A dissatisfied user described their experience:

1 stars: Cheated me by booking me a single king room instead of the 2 queen bed, I paid extra for.

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Trust And Security

When booking a trip online, trust and security are paramount. You want to know if your personal data and payment information are safe. This section delves into Super Travel’s commitment to safeguarding your information.

Data Protection Measures

Super Travel places a high priority on data protection. They use advanced encryption technologies to protect your personal information. Here are some of their key data protection measures:

  • Encryption: Super Travel uses SSL (Secure Socket Layer) encryption to secure data transmission.
  • Data Storage: They store your data in secure, encrypted databases.
  • Access Controls: Only authorized personnel can access your personal information.

They also adhere to GDPR (General Data Protection Regulation) and other international data protection laws. This ensures that your information is handled with the highest standards.

Payment Security

Super Travel ensures that your payment information is protected. They use various measures to secure your financial transactions. Here’s what they do:

  • PCI Compliance: Super Travel complies with the Payment Card Industry Data Security Standard (PCI DSS).
  • Secure Payment Gateways: They use trusted payment gateways for processing transactions.
  • Fraud Detection: Advanced algorithms detect and prevent fraudulent activities.

They also offer multiple payment options to ensure flexibility and security:

  • Credit/Debit Cards: Secure processing through trusted gateways.
  • PayPal: An additional layer of security for your payments.
  • Apple Pay/Google Wallet: Secure, convenient mobile payment options.

Using these measures, Super Travel ensures that your payment information is always secure and protected.

Comparison With Traditional Online Travel Agencies

This comparison will help you understand how Super Travel stacks up against its counterparts, focusing on pricing, deals, and customer service.

Pricing And Deals

Super Travel is known for its aggressive pricing strategies and exclusive deals . The platform often offers discounts that are hard to find elsewhere. Here’s a quick comparison to understand the pricing better:

Key highlights of Super Travel’s pricing and deals :

  • Lower average prices compared to traditional OTAs.
  • Exclusive deals available via SMS and messaging apps.
  • Dynamic pricing that adapts to market trends.

Super Travel users often find that the platform offers better value for money . The combination of real-time price adjustments and flash sales makes it a compelling choice for budget-conscious travelers.

Customer Service

Customer service is another area where Super Travel stands out. The company provides 24/7 support through various channels, ensuring travelers can get help anytime they need it. Here’s a quick comparison:

Key features of Super Travel’s customer service :

  • Real-time support through live chat.
  • Dedicated customer service teams available 24/7.
  • Quick resolution times for common issues.

Many users appreciate the personalized assistance Super Travel offers. The platform’s customer-centric approach ensures that travelers’ needs are met promptly. This level of service often surpasses what traditional OTAs can provide.

Frequently Asked Questions

SnapTravel and Super Travel are not the same. SnapTravel focuses on hotel deals via messaging, while Super Travel offers broader travel services.

Super Travel is owned by Booking Holdings Inc. They are a global leader in online travel and related services.

Super. com is an online platform offering a variety of products and services, including shopping, finance, and travel deals.

The best website to book hotels is Booking. com. It offers a wide range of options, competitive prices, and user reviews.

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Is super travel legit – a comprehensive review of super travel’s booking system.

Woman in Hotel Room Thinking Is Super Travel Legit

The question that arises in many people’s minds when discovering a new travel platform like Super Travel is “Is Super Travel legit?”

Recently, I came across Super Travel (formally know as Snap Travel)  and was intrigued by their listings. I often explore various online platforms to book my trips.

In this comprehensive review, I will share my experience with Super Travel, discuss their legitimacy, delve into how they make bookings, highlight the pros and cons, shed light on their policies for changes to bookings, and provide helpful suggestions based on my interactions with the platform.

My Experience with Super Travel

Before delving into the legitimacy of Super Travel, I would like to share my personal experience with the platform.

I have used several online travel agencies, but Super Travel caught my attention with its user-friendly interface and extensive selection of destinations and accommodations.

The website was easy to navigate, allowing me to explore different options effortlessly.

The booking process was straightforward, and I received a booking confirmation and detailed itinerary promptly.

Overall, my initial experience with Super Travel was positive, but I wanted to delve deeper into their legitimacy to ensure the platform is trustworthy.

The Answer to the Million Dollar Question: Is Super Travel Legit?

Addressing the question of whether Super Travel is legit, I conducted thorough research and found that the platform is indeed a legitimate online travel agency.

Super Travel has built a trustworthy reputation over the years, previously known as Snap Travel, and with numerous satisfied customers sharing positive feedback about their experiences.

Super Travel has gained recognition from reputable sources such as TechCrunch , and numerous other media outlets that have showcased its services and accomplishments.

The fact that well-established publications have featured Super Travel suggests that it is highly unlikely to be a scam.

Super.com, the parent company of Super Travel, has been successfully operating since 2016. It’s worth noting that scam companies generally struggle to survive for that long.

As an impressive endorsement, Super Travel even secured funding from Stephen Curry , one of the greatest basketball players of all time.

They have established partnerships with reputable hotels, and service providers, ensuring that travelers have access to high-quality accommodations.

How Super Travel Makes Bookings

Super Travel’s booking system plays a crucial role in its legitimacy. Let’s explore the key aspects that make their booking process reliable and efficient.

User-Friendly Interface and Navigation

One of the highlights of Super Travel is its user-friendly interface and intuitive navigation.

The website is designed to provide a seamless booking experience, allowing users to easily search for hotels and vacation packages.

The search filters and sorting options help users find the most suitable options based on their preferences and budget.

The streamlined interface ensures that even those who are less tech-savvy can navigate the platform with ease.

Extensive Selection of Destinations and Accommodations

Super Travel boasts an extensive selection of destinations and accommodations worldwide.

Whether you’re planning a beach getaway, a city exploration, or an adventure in the mountains, Super Travel offers a diverse range of options to cater to different travel preferences.

From budget-friendly hotels to luxurious resorts, they have accommodations to suit every traveler’s needs and budget.

Secure Payment Options

Security is a top priority when making online bookings, and Super Travel understands this concern.

They offer secure payment options, including encrypted transactions and trusted payment gateways, ensuring that your personal and financial information is protected.

This commitment to data security adds to the platform’s legitimacy and gives travelers peace of mind when making payments.

Booking Confirmation and Itinerary

Once you’ve completed your booking, Super Travel provides a confirmation email along with a detailed itinerary.

This confirmation serves as proof of your reservation, and the comprehensive itinerary includes essential details such as flight times, hotel check-in/out dates, and other relevant information.

This level of organization and prompt communication further enhances the legitimacy of Super Travel.

Pros and Cons of Super Travel

Like any travel platform, Super Travel has its advantages and disadvantages. Let’s take a closer look at the pros and cons to help you make an informed decision.

Competitive Prices: Super Travel often offers competitive prices for flights, hotels, and vacation packages.

Their partnerships with airlines and hotels allow them to negotiate discounted rates, providing travelers with the opportunity to save money on their bookings.

Trustworthy Reputation: Super Travel has established a trustworthy reputation in the travel industry.

They have a solid track record of delivering quality services and ensuring customer satisfaction. Positive reviews and recommendations from previous customers attest to their legitimacy and reliability.

Efficient Customer Support: Super Travel values customer satisfaction and provides efficient customer support.

Their knowledgeable support team is available to assist with inquiries, resolve issues, and provide guidance throughout the booking process. This responsive customer service adds to the overall positive experience with Super Travel.

Limited Flexibility for Changes: One aspect where Super Travel falls short is the flexibility for changes to bookings.

Depending on the type of booking and the specific terms and conditions, making changes such as date modifications or cancellations may come with certain restrictions and change fees.

It’s important to carefully review the booking details and understand the specific policies before making a reservation.

Occasional Technical Glitches: While Super Travel strives for a smooth booking experience, occasional technical glitches may occur.

These glitches can lead to temporary website unavailability or slow response times.

However, it’s worth noting that such technical issues are usually resolved promptly, and they do not significantly impact the overall legitimacy of the platform.

Strict Policies for Changes to Bookings

Super Travel has specific policies in place for changes to bookings. It’s essential to be aware of these policies before making any reservations.

Non-Refundable Bookings

Some bookings made through Super Travel may be non-refundable, meaning that if you need to cancel, you may not be eligible for a refund. It’s crucial to carefully read the terms and conditions of the booking before finalizing the reservation.

Change Fees and Restrictions

In cases where changes to bookings are allowed, Super Travel may impose change fees and have certain restrictions in place.

These fees and restrictions vary depending on the type of booking and the specific terms and conditions associated with it. It’s advisable to review these details and consider them before making any changes to your booking.

Helpful Suggestions for Booking with Super Travel

Based on my experience and interactions with Super Travel, I have some helpful suggestions to make your booking process smoother and more convenient.

Carefully Review Booking Details

Before finalizing your reservation, take the time to carefully review all the booking details, including dates, times, and any additional services or add-ons. Double-checking these details will help avoid any misunderstandings or complications later on.

Consider Travel Insurance

Travel insurance can provide an extra layer of protection and peace of mind. Consider purchasing travel insurance that covers trip cancellation, trip interruption, and other unforeseen circumstances. This can safeguard your investment in case you need to make changes or cancel your trip.

Communicate with Customer Support

If you have any questions or concerns regarding your booking or need assistance with any aspect of your travel plans, don’t hesitate to reach out to Super Travel’s customer support. They are there to assist you and provide guidance throughout the process.

Final Thoughts on “Is Super Travel Legit”

In conclusion, Super Travel is a legitimate online travel agency that offers a user-friendly booking system and a wide range of travel options.

While they have their pros and cons, their competitive prices, trustworthy reputation, and efficient customer support contribute to their overall legitimacy.

It’s important to be aware of their strict policies for changes to bookings, including non-refundable bookings and change fees.

By carefully reviewing booking details, considering travel insurance, and communicating with customer support when needed, you can make the most of your booking experience with Super Travel.

One final thought from me. Do your research, and use Travel Advisor for reviews on hotels. If you are not happy with your stay, you will find the hotel will refer you to Super Travel and they will refer you straight back to the hotel with no possibility of a refund or relocation.

Check the price directly with the hotel, and if there is a significant difference in price between the two, make sure you are comfortable with booking with Super Travel under their strict terms of use policies.

FAQs on Is Super Travel Legit?

Can i get a refund if i need to cancel my super travel booking.

A: Refund eligibility depends on the specific terms and conditions of your booking. Some bookings may be non-refundable, while others may allow for refunds under certain circumstances. It’s important to carefully review the booking details and contact Super Travel’s customer support for assistance.

How do I contact Super Travel’s customer support?

A: You can contact Super Travel’s customer support by visiting their website and accessing their “Contact Us” or “Support” page. They typically provide various contact options, such as phone numbers, email addresses, or live chat support.

Are there any hidden fees when booking with Super Travel?

A: Super Travel strives to be transparent with their pricing, and they aim to avoid hidden fees. However, it’s always recommended to carefully review the booking details and terms and conditions to ensure you are aware of any applicable fees or charges.

Is Super Travel affiliated with any specific hotel chains?

A: Super Travel partners with a wide range of hotel chains, and service providers to offer a diverse selection of travel options. However, they are not exclusive to any specific hotel chain, which allows them to provide a broader range of choices to travelers.

Can I make changes to my Super Travel booking after it is confirmed?

A: Super Travel allows changes to bookings in certain cases, but there may be restrictions and change fees associated with these changes. It’s important to review the specific terms and conditions of your booking to understand the possibilities and limitations for modifications.

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Is Super Travel Legit? A Comprehensive Review

Capturing your interest through incredible hotel booking offers and user-friendly reservation processes, Super Travel could be catching your eye.

In the realm of practicality, seemingly enticing deals often harbor undisclosed expenses or unforeseen financial pitfalls.

Prioritizing safety is crucial, and it involves validating the legitimacy of service providers through an examination of trustworthiness, customer feedback, transparent pricing, and overall credibility.

Now, the pressing question on your mind finds its answer: Is Super Travel a trustworthy service, or could it potentially be an emerging scam with consequences for you?

How to Verify the Legitimacy of Super Travel

Table of Contents

Is Super Travel Legit?

Why question the legitimacy of Super Travel when it has gained recognition on reputable platforms such as Forbes, the New York Times, and various other trustworthy websites? The validation of Super Travel can be affirmed through its features in popular press outlets, ensuring its credibility.

Moreover, Super Travel boasts an investment from Steph Curry , a renowned basketball player, further reinforcing its legitimacy.

Despite potential issues in both Super Travel and direct hotel bookings, the likelihood of encountering problems appears to be higher with Super Travel bookings compared to the relatively lower risk associated with direct hotel bookings.

How Can Super Travel Bookings Hurt?

Super Travel acts as an intermediary between travelers and hotels, handling payments and taking responsibility for bookings.

Your contract is with Super Travel, not the booked hotel.

If issues arise, the hotel isn’t directly responsible; you must contact Super Travel, creating a potentially time-consuming process that could impact your travel plans.

Additionally, involving a mediator like Super Travel can increase complications for cancellations, order modifications, and refunds when booking hotels.

How to Check is Super Travel Legit?

Assessing the credibility of Super Travel involves examining various factors that contribute to its reliability.

Trustworthiness

Super Travel prioritizes trust, ensuring legitimacy through accurate information, promises fulfillment, and transparent operations.

Despite not being as well-known as established agencies, they focus on credibility with competitive pricing and high-quality services.

Customer Feedback

Check customer reviews on online platforms to gauge Super Travel’s legitimacy.

Reviews provide insights from previous users, helping potential customers assess the agency’s trustworthiness.

Clear Pricing

Super Travel ensures legitimacy through transparent pricing, openly displaying competitive rates for flights, hotels, and vacation packages.

This commitment enables informed decisions, preventing hidden costs or surprises for potential customers.

Super Travel Drawbacks

There can be numerous drawbacks/risks of making a booking with Super Travel.

Let’s know about the major ones:

No Refund in Some Cases

Choose refundable options for booking if there’s a chance of plan changes.

Super Travel won’t refund non-refundable bookings.

Opt for non-refundable if plans are fixed; choose refundable for flexibility and payment security.

Low Modification Flexibility

You need to double-check all the booking information, like dates, packages, etc., before booking a hotel through Super Travel.

Because, Super Travel doesn’t allow you to make any modifications/ changes if you confirm the booking, even if the booked hotel is willing to make changes.

So keep an eye on what you are booking and what you include.

Reservation Problem

The problem arises when Super Travel fails to relay reservation details to the hotel, causing issues like no reservation or multiple bookings for one room.

Hotels may prioritize direct bookings over Super Travel, potentially denying reservations.

To avoid this, ensure a reservation by personally calling and confirming with the hotel.

No Control Over Hotel Standards

Thoroughly research hotels to avoid surprises as Super Travel lacks control over their standards.

Check reviews, facilities, and photos to prevent complications.

Super Travel, being a third party, can’t influence hotel standards, leaving you with no recourse if the hotel falls short.

No nearby booking or refund is possible through Super Travel support. Hotels won’t offer refunds as bookings aren’t direct.

In case of issues, Super Travel and the hotel may shift responsibility, leaving you stuck.

Research your chosen hotel thoroughly to mitigate risks.

How to Verify the Legitimacy of Super Travel

Still confused about, Is Super Travel Legit? here are several steps that can help you to verify its credibility before booking.

How to Verify the Legitimacy of Super Travel

Company Research

Look for information about the company’s background, history, and any news articles or press releases related to its operations.

This research can provide insight into the agency’s reputation and help you make an informed decision.

Check Certifications and Accreditations

Legitimate travel agencies often have certifications or accreditations from recognized industry bodies. Look for any affiliations or partnerships Super Travel may have with reputable organizations.

These certifications indicate that the agency meets industry standards and adheres to ethical practices.

Contact Customer Support

A reliable travel agency will have responsive and helpful customer support. Contact Super Travel’s customer support team with any questions or concerns.

Assess their level of responsiveness, knowledge, and willingness to assist you. Prompt and helpful customer support is a positive indicator of a legitimate company.

Read more: Is Geoblue Travel Insurance Legit? A Detailed Review

Signs of a Legitimate Travel Agency

Besides verifying Super Travel’s legitimacy, be aware of general signs of a trustworthy travel agency:

  • Clear Terms and Conditions: Legitimate agencies have transparent and accessible terms. Review Super Travel’s terms for clarity on refunds, cancellations, and fees.
  • Secure Payment Options: Ensure Super Travel provides secure payment methods with trusted gateways and SSL encryption for financial protection.
  • Verified Partnerships: Reputable agencies collaborate with well-known airlines and hotels. Super Travel’s affiliations with respected brands enhance their credibility. Check for displayed partner logos on their website.

Red Flags to Watch Out For

When assessing Super Travel’s legitimacy, watch out for these red flags:

  • Unrealistic Promises: Exercise caution if deals seem too good to be true. Unrealistically low prices or extravagant promises may indicate a scam. Compare prices with other agencies for a fair assessment.
  • Lack of Contact Information: Legitimate agencies provide clear contact details. If Super Travel lacks transparent information or only offers generic email addresses, it could raise concerns about legitimacy.
  • Negative Online Reputation: Look for negative reviews or complaints. While some dissatisfaction is normal, an overwhelming number of negative reviews or unresolved complaints should be a red flag.

Is Super Travel a legitimate service? I want to affirm your understanding. To summarize, SuperTravel’s legitimacy is backed by its extensive operational history and a user base of 30 million people.

This significant track record indicates their reliability in securing hotels at affordable rates.

However, it’s important to acknowledge that, like any venture, there may be some inherent risks that could push you beyond your comfort zone.

Nevertheless, it’s confirmed that Super Travel is indeed a legitimate option.

Yes, Super Travel is a legitimate company, but individual experiences and reviews may vary.

Are there any reported scams related to SuperTravel? Yes, there are reported scams involving Super Travel, such as overcharging, misleading offers, or poor customer service. Exercise caution and verify all information before making payments.

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Total Scam Company-NEVER USE!!

NEVER USE THIS COMPANY!!! If I could give it a negative star rating I would. Super Travel (formerly Snap Travel) does not even deserve one star. Total scammer company. Two years ago I booked a stay through what I thought was the actual hotel site. Somehow, it ended up being booked through Snap Travel (now Super Travel-they just changed their name to try to get away with their scams). I couldn’t make the trip and called the hotel to cancel two weeks before. Hotel said the booking was through Expedia. Called Expedia to cancel, they had no record. Filed a chargeback through my credit card company. They discovered it was booked through Snap Travel. The investigation took over two months. By then, it was June. Snap said I violated their “cancellation policy” and would not refund my money. Nor did my credit card company. Called BBB, attorneys generals, FTC, to no avail. Snap/Super Travel stole over $3000 from me. They are running a complete scam business!

Date of experience : June 01, 2023

AVOID THIS BOOKING SITE - HIDDEN MONTHLY CHARGES this site to book a two night stay…

Used this site to book a two night stay at the HICKSTEAD HOTEL in West Sussex. The booking and stay was fine, but when I read my credit card statement there was a linked charge for SUPER MONTHLY including a currency exchange rate charge. As it was a small amount I didn't think too much about it. A few months later I noticed that this amount was being deducted monthly, as some sort of discount scheme I could only think. Phoned bank to cancel it and also removed from my banking app where I found it as well. A few months later they deducted another sum to cover the missing months, despite it no longer being on my app as an authorised direct debit. Had to contact the bank again and complete a lengthy "chargeback" form to obtain a refund. All attempts to contact this company failed to get a response, one website quoted, didn't exist. The hotel didn't want to know either. An expensive two night stay in the end with hours of trouble thereafter. I searched through all the booking information received, scrolling through all their long winded terms and conditions and found no reference to this additional monthly deduction. PLEASE AVOID THIS SITE TO SAVE ENDLESS HEARTACHE 🙏 ( Refund for last debit received in February 2024 )

Date of experience : July 05, 2023

SuperTravel Makes Booking Errors

Due to their booking error, I was left stranded late at night in Mexico without a place to stay. Supertravel did nothing to refund the charge (already paid) or refund additional expenses incurred, much less provide any help in resolving the issue. Beware of Supertravel. It should never be trusted or used. Your trip will be ruined.

Date of experience : April 28, 2023

Hotel booking successful but additional…

Hotel booking successful but additional charges to pay on arrival. Also discovered several months later that a monthly direct debit was being taken from my account identified as " Super Monthly ".No idea what this was and had to ask bank to stop debit.

Date of experience : July 13, 2023

Svindelfortagende

Har booket overnatning på hotel, som ikke har eksisteret i 4 år. De har trukket pengene på min konto og har lukket sagen. De buede få 0 stjerner - svindelfortagende Have booked accommodation at a hotel which has not existed for 4 years. They have withdrawn the money from my account and have closed the case. They bowed few 0 stars - fraudulent

Date of experience : July 14, 2023

Buyer beware

Buyers beware. Firstly.. this is actually a legitimate booking site with many customer service issues. I have used supertravel (prior was Snaptravel) to book travel for the past 10 years. Here are the issues that you will likely encounter. #1) customer service is 100% useless!! (Especially Ernabelle) If you need to make changes, show up to a hotel that is over sold, or your flight gets cancelled. Tough luck for you. #2) Supertravel doesn’t disclose all resort fees at the time of booking. (Sometimes they do, sometimes they don’t) #3) Support is not available at night. (Only during the day) Overall .. You won’t find massive discounts through Supertravel anymore (we did in the past) #4) Do not cancel a reservation!!! Once you paid that’s it. Recently, they have not been giving you refunds when you cancel a 100% refundable reservation. (In the past it was instantaneous, but now it says 3-5 business days and your refund never comes) If everything falls into place and there are no issues, then it’s a great and convenient travel app to use. If there is any issues.. you are on your own. I have been a very loyal customer since startup. Customers really need more than what supertravel is giving.

Date of experience : March 07, 2024

Warning, avoid!

Warning! This is a fraud hotel travel agency. We had reserved a room at the upscale Iberostar Paraiso Maya in Mexico, but when we arrived there supertravel had made no booking there, even though it was confirmed. Instead, they did the booking in the next-door lower-scale and cheaper Iberostar Paraiso Beach. We asked for a full refund to re-book ourselves or that supertravel fixed the issue. They refused refund and they said "it's fully booked so nothing to do", but doing a simple search on their website there were many rooms still available. Avoid this fraudulent company at any cost. They will keep your money and book you a cheaper hotel instead.

Date of experience : June 17, 2023

I booked through Super Travel Dada…

I booked through Super Travel Dada Suites in Rome, arriving 10min after at the hotel. There was no one at the hotel. I called Super Travel immediately and two agents tried to reach out the hotel, also unsuccessfully. That alone should be enough for a refund. The invoice and payment proof of another place I had to second pay to sleep the night were demanded and sent to Super Travel. All sorts of problems were brought up by Super Travel to deny refund. Summarizing, it’s a SCAM by all means. Reservation B_10415569.

Date of experience : July 24, 2023

Looking for a hotel who accept pets and…

Looking for a hotel who accept pets and booking it.Later i realized i made a mistake because in the same town 2 hotels (one pets friendly and other no pets)with the same name,but i booked the wrong one.Calling to fix this and they refused .My mistake ,but beeing capable to help and not doing it ...no more deal with them.

Date of experience : December 30, 2023

Don't trust these guys

Absolutely the worst refund experience I've ever went through. So we show up to the hotel and they don't have a pool as advertised. We cancel and go down the road to a different hotel. The manager said to not worry so we left and intended to work it out the next day. So SuperTravel wouldn't except a refund unless the hotel manager sent a signed email to them. The hotel manager said they never do that with third parties and didn't feel comfortable so they called them up instead and SuperTravel LITERALLY told TWO different managers that they needed the signed email to refund! Can you imagine?!! The hotel themselves calling the third party saying "refund them" and SuperTravel telling them no! Avoid this company at all costs!

Date of experience : June 16, 2023

Appalling customer service

Appalling customer service. Hotel agreed to a refund as they couldn’t offer us the room booked. Hotel manager said to get booking agent to contact them - Super ( not so Super) travel say they can not assist quoting non refundable booking. I am not wanting a refund just the compensation agreed with the hotel manager. Super are saying they need a letter from the hotel saying they will refund- hotel say they do not do that but have recorded the agreed refund amount on their system. Super will not help, I had an online chat but got nowhere and they deleted messages from me in the chat exchange. Bizarre and appalling. Update: Super Travel no no no, not super at all appalling customer service absolutely no response. Do not book with’Super Teavel’.

Date of experience : July 17, 2023

Hidden costs BEWARE!!!

I purchased accommodation in Adelaide which was advertised on Super.com in Australian currency, but Super.com charged the advertised amount plus $25.22 EXTRA as transaction fees. When I called Super.com to try to get the charges refunded they said it was because the company is based in the US. However that has nothing to do with me. The cost of accommodation was advertised in Australian Dollars for accommodation in Australia and I paid with an Australian credit card. No where in the purchase terms was there a clause which mentioned additional costs for currency conversion! Their advertising is deceptive and their service is non existent. BUYER BEWARE!!! I will definitely never use them again and will be reporting them to the Australian Consumer affairs/Police for fraudulent dealings.

Careful, they go by the name Supertravel (or Snaptravel). I made a reservation in November 2022 for a hotel, paid through Paypal. Stayed in March 2023. When I arrived they told me that they never got the payment from Supertravel. So I had to pay to the hotel. I sent all the documentation provided by the hotel, bank statements, and now they lie saying that they refunded me but its my bank that is keeping the money. I paid through Paypal and they never asked for my bank or account info. So they are lying. Never had an issue before with a travel website. I want my $350 usd back!

Date of experience : March 19, 2023

Be very careful

Booked a central London Hotel through supertravel, on arrival no booking had been made. Be very careful. Through hotel said this had happened before and they are a scam.

Date of experience : October 25, 2023

Canceled hotel reservation 3 weeks ago…

Canceled hotel reservation 3 weeks ago still didn't get money back. B 987577

Date of experience : June 14, 2023

Stole money from me with a free cancellation

REAL REVIEW(FEB 13TH/2024)! They took money from me!! I had a reservation booked that I had to cancel because I could not attend my trip but luckily I had free cancellation which was fully refundable reservation. I then contacted supertravel.com through the chat BECAUSE I WANTED TO CONFIRM MY CANCELLATION AND REFUND. I ended up receiving a message that said that they were going to refund me and that it would come in 3-5 business days which is absolutely hilarious because I've actually have gotten a refund from them before and it only took overnight. So I waited 24 hours and nothing. So I went back to the chat to talk to someone that next day. I ended up getting an email stating that they weren't able to process my refund because apparently my bank was disputing the transaction and that it would take up to 3 weeks. After I spoke to that person I was pretty upset so I tried to find a phone number online which I did successfully and also successfully was able to reach a representative. Unfortunately that person decided to lie to me several times, did not answer any of my questions, kept repeating himself to me, etc. I asked him if he could guarantee that my refund was going to come back to me he said that he could and then he said that if it didn't that I should contact them back. He had nothing to say when I told him I had already contacted my bank and asked them about the dispute and they said that there wasn't even anything on my account like that. So even though I had a fully refundable reservation with free cancellation which I had cancelled 2 days in advance, which was plenty of time, they still took the money from me and have not returned it for the two nights that I had booked my reservation for which is almost $300. If I were to have written a review the first time around when I actually received a refund I would have given five stars but now I wouldn't even give one star if I had the opportunity. They have stolen money from me and unfortunately I've been seeing reviews after the fact of other people having money stolen from them and not returning it to them and then lying to their face as well. All in all after 2 days I still did not receive anything! THEY DO NOT CARE THEY ARE THIEVES & LIARS!! I CAN'T BELIEVE THAT THEY'RE GETTING AWAY WITH THIS CRAP FOR MORE THAN JUST A COUPLE OF PEOPLE MAN!! WHEN THE "F" IS THIS GOING TO STOP? I NOW HAVE TO WAIT A WEEK BEFORE I CAN GO BACK TO MY BANK TO DISPUTE THIS TRANSACTION WITH THIS RIDICULOUS COMPANY!! UNBELIEVABLE!!? DO NOT USE THIS COMPANY FOR ANY KIND OF BOOKING. THEY WILL TAKE YOUR MONEY!!! PLEASE LISTEN TO THE REVIEWS!!

Date of experience : February 11, 2024

They are thieves. Stay away from this company.

As the hotel is booked, They take the money from credit card and they don't pay the hotel. So, the hotel charges because they have not been paid. ( that's what hotel told me). Basically, it's a double charge. stay away from this company. book from a reputable website. Their low prices are just to attract customers and do the same trick to their customers. When i called the hotel, they said the supertravel didn't provide a virtual card number and on the other side when I called the supertravel, they said that they paid them. It is just a game that hotel and this website play so that you would get tired of pursuing your money that is stolen by the hotel and this app. I have official proofs that I’ve been charged twice from both parties(supertravel and the hotel). Stop lying. This is not the right way of handling the customers. I was planning to use their site very frequently but after seeing all this, I would rather get my travel needs from the company that I can trust, not from the company that steals money which we have earned all this money very hardly. they are just bunch of thieves that opened up a company and trying to steal money from people. They correlate all of these stealing methods with the hotel and they do the same thing with everybody who goes to that hotel and the hotel knows how to handle them along with the super travel. both of them charge and the person is left with double charges.

Date of experience : June 06, 2023

Zero help. Legitimate concerns about booking are met with resistance and refusal to help.

Date of experience : August 16, 2023

DO NOT USE THIS COMPANY was snap travel…

DO NOT USE THIS COMPANY was snap travel worse service ever avoid like the plague

Date of experience : September 29, 2022

It is a scam

It is a scam. The bank closed down my visa cars immediately. Do not deal with this crowd

Date of experience : August 07, 2023

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Anyone used Super.com to book a hotel? - Bargain Travel Forum

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Super.com have the best price on a hotel in Lisbon - has anyone used this booking portal? What was your experience?

274 replies to this topic

' class=

Super is SnapTravel reincarnated. Please do your research. Snap has a long history of comments which refer to poor aftercare or customers who didn't understand their terms. So again, do your research.

https://www.super.com/legal#super-1

https://www.tripadvisor.com/ShowTopic-g1-i12290-k13342346-Snaptravel_worst_customer_service_ever-Bargain_Travel.html

https://www.tripadvisor.com/ShowTopic-g1-i12290-k13657232-Snaptravel_Scam-Bargain_Travel.html

Wow, buy discount rooms from them, commercial goods and bootleg headphones all from one place on their website. Like the new Amazon of travel.

I would recommend NOT using this site.

Thanks for the feedback Comicman and bk_t1 I've usually used booking.com or thru the hotels' websites, but good to know about super.com

' class=

Hi! We just got back from a trip to Universal Studios Florida where we booked the Cabana Bay for 1 night through Super.com.. As we are in the US and it is a US based property, we decided to take a chance for a 1-night stay. We also knew that we would not be adjusting our travel plans, barring some major, catastrophic emergency.

I am pleased to report that it was a very smooth check-in! I did call the hotel in advance to make sure they had our reservation, which they were able to confirm had been reserved. I did notice that while kids stay free at Universal Studios properties, the site wants to charge extra for each person on the reservation. However, when I checked in with my ID, I was able to add my two children without issue.

I wish you safe travels. As I stayed stateside with my reservation, I can only recommend the site if you plan on traveling within the US and don't plan on making adjustments to your travel schedule. But, if that is the case for you, as well, you shouldn't have any issue when staying with a reputable hotel.

Many of these similar sites all is good when nothing goes wrong.

But the moment even the smallest thing goes wrong the nightmare begins.

So I think you got lucky this time, maybe not as lucky next time.

Yes, it's always going to be a gamble using a site like this one. I don't much like the odds being risk averse, so I can only recommend booking direct.

I have used them twice recently for hotel bookings. After checking my bank statements, on both occasions they charged my credit card more than what was on their invoices.

After contacting them all they would say is that it must be a problem with my bank

This post has been removed at the author's request.

They might be right and you were charged in a foreign currency and the difference is your bank’s exchange rate and your bank’s processing fees.

Have you talked to your bank?

I have been fighting with this company for 2 full days after they said they would issue the reimbursement if the hotel would allow the cancellation. They then continue to tell you the hotel has to deal with it but the hotels can not because this third party company is the one that takes the payment. And it says right on their false information website that they will contact the hotel. Also states “While we’re committed to advocating on your behalf, please know that the final decision lies with their travel partners.” also “we’ll advocate vigorously for you”. The lady at the hotel kindly cancelled my reservation and told me I should be getting a full refund from them. She wrote and email stating everything as such and I shared it with super.com “customer service”. I haven't heard anything back from super.com. I have to keep calling and ask what’s going on and they can’t tell me. Last night the guy I talked to said the email was missing some things, so I got him to tell me what it needed to have and then he told me once they have that, a refund is no problem at all. I resent the email this morning with everything they requested that the hotel sent me. Again, left me hanging. So I called back again tonight… They don't have a direct number to the reimbursement/refund department. They can't transfer me either. They have no way to contact them he said. HE ACTUALLY SAID IN THE CONVERSATION THAT THEY DONT HAVE A REFUND/REIMBURSEMENT DEPARTMENT. 😳 I told him I wanted to speak to someone in charge... a manager, owner, anyone. He said they can only take information and also kept saying he doesn't understand that one. I asked him if this was a fake company. He said it wasn't. I said I don't believe that one bit. I told him I wanted this dealt with because they are doing everything in their power to feed me false informations and lies and I'm tired of it. This company is a joke. Look around for reviews.. you will see. Any good reviews are probably posted on their behalf.

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Travel Blust

When Is Super Travel Legit?

Rita

  • March 21, 2024
  • Travel Finance

Super Travel is a reputable and trustworthy travel agency that prides itself on supplying valid and pleasant services to its clients. To determine whilst Super Travel is taken into consideration authentic, there are some factors to don’t forget. Firstly, the corporation is registered and licensed by way of all important government, making sure compliance with industry policies. Additionally, Super Travel has a strong track record of satisfying clients and nice critiques, attesting to their reliability and credibility. Furthermore, their pricing and programs are obvious and competitive, with no hidden expenses or fake guarantees. Ultimately, it is the Super Travel Legit where all these aspects align, providing customers with a hassle-free and enjoyable travel experience.

Addressing the concern: Is Super Travel legit?

is super travel trustworthy

As a good and established journey employer, we apprehend the significance of addressing any concerns concerning the legitimacy of our employer. 

They need to assure our valued clients that Super Travel is a completely certified and registered employer, operating in compliance with all industry policies and standards. 

Their tune document of happy clients and fine reviews speaks to the agreement and reliability we strive to maintain. They also have a dedicated customer support group to address any questions or issues that may get up to you for the duration of your journey.

Rest confident, with Super Trave l, you may assume an unbroken and trouble-loose tour experience.So, to answer the question, yes, Is Super Travel legit and highly recommended travel agency.

Is Super Travel Legit? Our Verdict.

After engaging in substantial studies and studying various customer opinions, our group at [Company Name] has come to a verdict on the legitimacy of Super Travel. 

Despite some poor feedback, we’ve determined that Super Travel is certainly a credible and dependable journey agency. Their aggressive fees, set-off customer service, and high-quality track files with pleasurable bookings have demonstrated them to be a trustworthy alternative for travelers. 

However, as with all commercial enterprises, it is crucial to thoroughly study and understand their phrases and situations earlier than making any purchases.

 Overall, we have determined that Is Super Travel Legit and reputable choice for those looking to book their next trip.

How does Super Travel compare to other travel agencies?

is super travel trustworthy

Super Travel stands out amongst different tour corporations due to its precise approach in creating personalised journey stories for each customer. 

While a few corporations may additionally provide general tour packages, Super Travel takes the time to apprehend the man or woman preferences and interests in their clients, ensuing in tailored journeys that cater to unique needs.

Another key differentiator is Super Travel’s commitment to sustainable tourism practices. They actively sell accountable tour tasks and work closely with local communities to make sure minimum effect on the environment. 

This attention on ethical tourism units them apart from different organizations that can forget about the importance of sustainability in their operations.

Furthermore, Super Travel’s willpower to customer support is unrivaled. Their group goes above and beyond to ensure clients have a unbroken and exciting ride, providing help each step of the way. 

The legitimacy of first-rate tour ultimately comes down to thorough studies and due diligence on the part of the tourist. By cautiously reviewing client opinions, checking for accreditation, and verifying the organization’s recognition, tourists can ensure a safe and fun experience. It is crucial to be cautious of any purple flags which include extremely low prices or lack of transparency. Ultimately, with cautious consideration and interest to detail, travelers can confidently navigate the arena of wonderful journeys and make knowledgeable choices. 

Remember, in terms of extraordinary travel, knowledge is electricity – so arm yourself with data earlier than embarking on your subsequent journey!

Rita

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Ecomsay | Legitimacy Unveiled, Truth Revealed

Legitimacy Unveiled, Truth Revealed

Is Super.com Legit? (Beware Before Booking)

Last Updated: November 14, 2023

is super.com legitimate

Super.com (formerly Snapcommerce) may have tempted you with its irresistible hotel deals.

But as a savvy traveler, you know that deals that seem too good to be true often come with hidden prices or scams.

So before you book with Super.com, let me uncover the truth:

Is it a legitimate option for booking hotels or a scam waiting to take your hard-earned money?

Let’s dive in.

Is Super.com Legit?

  • Should You Book Hotels Directly Or Through Super?

8 Must-Knows Before Booking A Hotel Through Super

Disclaimer: Super.com provides a range of services beyond hotel bookings such as shopping deals and mobile plans. Nevertheless, this post is tailored for individuals seeking to make hotel bookings through Super.com.

Super.com is certainly legit as it has been in business for several years and gained recognition from Bloomberg , Forbes , The New York Times , TechCrunch , Yahoo , and numerous other reputable organizations.

Moreover, the company is owned and operated by well-known entrepreneurs, Hussein Fazal and Henry Shi (listed in Forbes 30 Under 30 ).

And most importantly, Super.com has secured funding from a group of 27 investors , which notably includes NBA sensation Steph Curry as well.

So yes, Super.com is indeed a legitimate company.

In fact, it is a great option for anyone looking to save money on hotels, earn cashback on everyday purchases, and build their credit – all in one place.

But hold on!

Prior to using Super.com, here are the 4 things you need to keep in mind:

1. Super.com Might Complicate Any Mishaps

If you make hotel reservations through Super.com, it’s important to be aware that addressing any issues might become intricate. 

Here’s why:

Super.com basically serves as a middleman between you and the hotels you book with.

How Super.com Works

Being an intermediary, it is Super.com who collects your payment and handles your booking, not the hotel you book with. 

Therefore, your hotel bears no direct responsibility to provide you assistance since your contractual agreement is not directly with them, but rather with Super.com.

In case something goes wrong between you and your hotel , you’ll have to reach out to Super.com who will then initiate contact with your specific hotel on your behalf and subsequently provide you with the necessary updates.

How Does Super.com Work

And this (the involvement of a 3rd party, Super.com) is the reason why things might get complex in case of any mishaps.

However, it’s worth noticing that this applies to all online travel agencies, not just Super.com.

2. Reservation Issues

One of the common issues tied with booking hotels via Super.com or any other online travel agency is the possibility of your reservation not being acknowledged or honored by the hotel.

Sometimes, the reservation you made via Super.com does not successfully register in the hotel’s booking system.

While at other times, especially in overbooking situations, the hotel “bumps” guests who have paid the least through an online travel agency like Super.com and resell the rooms to those who have paid more directly.

Tip: As soon as you book your hotel, contact them and confirm your reservation to avoid any unwanted surprises when you arrive at the property ( more details and tips below ).

3. The Standard & Service of The Hotel Are Out of Super’s Control

Though Super.com shows you hotel’s pictures, reviews, and other important information to give you an idea of what they’re like, it’s crucial to bear in mind that being a third party, they do not possess direct control over the standard and service of the hotel.

In instances where the hotel you’ve booked through Super.com fails to align with your expectations or falls short of the portrayal provided in the listing, there’s not much you can do about it, unfortunately.

In a situation like this, do not expect a refund from Super.com. 

Similarly, don’t expect the hotel to give you a refund either, as they aren’t the ones directly responsible for your reservation.

Note: This applies to all online travel agencies, not just Super.com.

4. Under Any Circumstances, Refunds For Non-Refundable Bookings Are Generally Refused

If you choose a non-refundable booking with Super, please be aware that refunds for non-refundable bookings are generally refused, regardless of any circumstances that may disrupt your travel plans.

Tip: If there is a possibility that your travel plans could change, it is recommended to pay a little extra and choose a refundable booking option when booking through Super.com ( more details and tips below ).

And that concludes the matter!

In summary, Super.com is undoubtedly legitimate and often offers cheaper rates compared to booking directly with hotels.

However, it does come with the potential downside of adding complexity if any issues arise, or if you require modifications, cancellations, or a refund. 

Furthermore, Super.com has little to no control over the service and standard of the hotel and also comes with the potential risk of the hotel not recognizing your reservation.

And lastly, you should not expect any refunds for non-refundable bookings.

By the way, these potential risks apply not only to Super.com, but to any online travel agency, even popular ones like Agoda , Booking.com , Expedia , Trip.com , Priceline , and eDreams .

So, Should I Book Hotels Directly Or Through Super?

Given that each option carries its own set of advantages and drawbacks, the choice ultimately hinges on your specific needs, preferences, and budget.

If you prioritize direct communication and overall flexibility to your booking rather than potential savings, then booking directly with hotels is a better option for you.

But if you prioritize potential savings over direct communication and are willing to accept the complications that may arise in case of issues, then you should book hotels via Super.com .

Just be sure to compare the prices of reserving hotels directly vs through Super.com, and opt for Super.com only if the savings are substantial after all the taxes and services.

Otherwise, it is recommended to reserve directly with the hotel.

Have you decided to book via Super.com? 

If so, ensure a great experience by following the tips provided below.

To ensure a smooth and satisfactory experience, here are eight tips to consider before booking with Super.com:

1. Check Hotel Photos

Before making a reservation, thoroughly review the hotel’s photo gallery on Super.com and pay attention to images of the hotel, rooms, nearby area, and amenities. 

Super.com Hotel Photos

This can provide a more accurate representation of the property and help you assess whether it meets your expectations.

2. Thoroughly Read Reviews For Insights

To make a well-informed decision about the hotel you’re considering booking, take the time to read reviews, especially recent ones as they provide a more accurate reflection of the current state of the hotel. 

It’s recommended to choose a hotel with a minimum of 500 reviews and star ratings of at least 4 out of 5.

3. Read Details About The Hotel

Carefully read all the details provided about the hotel such as amenities, room descriptions, maximum room occupancy, check-in and check-out times, available services, and any mandatory fees or policies.

Understanding these details ensures that your expectations align with the property’s offerings and policies, providing a more seamless and satisfying experience during your stay.

4. Be Aware of Hotel Cancellation Policy & Mandatory Fees

Pay close attention to the hotel’s cancellation policy outlined at the checkout page on Super.com. Understand the terms, including any potential fees for canceling or modifying your reservation. 

Additionally, take note of any mandatory fees or charges not included in the initial booking price, such as resort fees or city taxes. 

Being aware of these details upfront can prevent unexpected expenses and ensure a smoother booking experience.

6. Choose Booking with “Free Cancellation” and “Refundable Upgrade”

When browsing accommodations on Super, I highly recommend you to always choose the one that offers both the “ Free Cancellation ” and “ Refundable Upgrade ” option.

While the “free cancellation” incurs no fees and allows you to cancel your booking without any penalties (only if cancelled within a specified time frame), the “refundable upgrade” is an additional service that costs money depending on your booking.

I only recommend adding “refundable upgrade” to your booking if there’s a chance that your travel plans might change at any time or you want to add further flexibility to your booking.

However, don’t forget to check the specific terms of the free cancellation policy and refundable upgrade service.

6. Verify Reservation Details 

Before finalizing the booking, double-check all the details of your reservation. Ensure that the dates, room type, and other preferences are accurate to avoid any issues upon arrival.

7. Confirm Your Booking From The Hotel

After making a reservation through Super.com, make sure to contact the hotel and confirm your reservation details, including the dates, room type, and any special requests you may have made during the booking process.

Super.com Hotel Contact Details

This extra step helps ensure that everyone is on the same page regarding your stay, contributing to a smoother check-in experience upon arrival.

8. Save & Print Confirmation

Finally, save and print the confirmation email you receive from Super.com. 

This document serves as proof of your reservation and contains essential details you may need during check-in.

And there you have it!

By following these eight tips, you’re unlikely to encounter any issues with your hotel reservation made via Super.

Super.com is undoubtedly a legitimate platform.

In fact, it is a great option for anyone looking to save money on hotels, shopping, and more. 

However, the risks/issues associated with booking a hotel through Super.com or any other online travel agency are that:

  • As an intermediary between you and the hotel, it may complicate things if something goes wrong or you need to make changes, cancellations, or seek a refund.
  • Overbooking and reservation issues
  • Lacks direct control over the quality and standard of the hotels listed on their platform.
  • Refunds for non-refundable bookings are typically denied irrespective of any circumstances.

Now the decision to book directly or through an online travel agency like Super depends entirely on your personal needs, budget, and preferences.

If your preference leans towards direct communication and greater flexibility in your booking, as opposed to prioritizing potential savings, then opting to book directly with hotels would be a more suitable choice for you.

However, if you prioritize potential savings over direct communication and are willing to accept the potential risks/issues associated with booking via Super.com, then it is recommended to book through them .

But make sure that the anticipated savings outweigh the potential drawbacks and that you’re following those 8 tips shared above .

Have any questions or want to share your booking experience with Super?

Please, feel free to comment down below.

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About Arslan Javed

Arslan Javed is the founder of Ecomsay. He has years of experience in scrutinizing online businesses and has made it his mission to establish this platform as your one-stop trusted source for verifying the legitimacy of online businesses and platforms.

Thanks. I like the info you gave and how you presented it. Excellent job!

Glad you found this article helpful 🙂

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Super.com   Reviews

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Reviews 3.7.

31,115 total

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I will definitely use Super again!

I had not heard of Super but it was much cheaper as shown on Kayak so I gave it a try and everything was well… super! Same service I would have expected from any other reputable site but cheaper!

Date of experience : 09 May 2024

Appaling company - Dont use at all!

Appaling company - Do NOT USE!. Booked accommodation in Toronto but they supplied me with no access information to the room. Neither the front desk staff or Super customer support could provide me with it. Not only did I have to book a (more expensive) and alternative hotel room at very short notice but Super.com refuse to refund me the payment for the booked hotel room they couldn't provide access to. Woeful company - bunch of charlatans.

Date of experience : 28 May 2024

Reply from Super.com

Hi Peter, Thank you for bringing this to our attention. We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications. We take your experience seriously and are dedicated to ensuring the satisfaction of our customers. To help us look into this matter thoroughly, could you please provide us with your reservation ID and the email address used for the booking? With these details, we'll be better equipped to investigate and work towards a prompt resolution. We appreciate your cooperation and look forward to assisting you.

Seamless process for registering and…

Seamless process for registering and purchasing a hotel room. Also, they had THE BEST price out of all other competitors. I found this company through Kayak. I would definitely use this company again.

Date of experience : 31 May 2024

11.09 credit super,com lmfao

lol this company is worthless!!!!! Do Not Ever Use them for travel….. my room wasn’t reserved so I had to downgrade to a 1 bed instead of a 2 bed and my daughter had to sleep on a pallet on the floor and they handle it by giving me an $11.09 credit!!! I didn’t pay them in credits nor will I ever use them again so why would I need a credit??? Like really?? So my vacation was ruined for my daughter who slept on a floor instead of a bed because of two companies that couldn’t get it together ( extended stay of American and supercom) this is ridiculous

Date of experience : 02 June 2024

Hi Eric, Thank you for sharing your feedback with us. We appreciate your understanding and want to acknowledge that, as a third-party booking site, unforeseen incidents in the travel industry may occur beyond our control. Despite these challenges, our dedicated Support team was able to address and resolve the issue. We want to bring to your attention that our Support Team were able to confirm with the hotel's front desk supervisor that the original room type you have booked with us was not available on your check in day. The hotel has upgraded your room to a better room instead and checked you in to a Deluxe King Suites with Sofa with no additional cost to you. We value your feedback, and as a demonstration of our commitment to continuous improvement, our Support Team has provided you with a credit to your reservation. The credit is already available for your use. We hope this explanation clears things up for you.

Misrepresentation

The room i booked is not the room i was given on arrival. I booked a classic room at a hotel CoDE Pod in Edinburgh and what I got when I arrived was a pod in a dormitory. When I tried to complain and ask for a partial refund(because I still needed somewhere to stay) they refused saying because the room name matched the booking there is nothing wrong. I am disgusted. Don't ever use Super.com. The Code pod itself is lovely but if I wanted a dormitory I would have chosen that.

Date of experience : 03 June 2024

Hi Susan, Thank you for bringing this to our attention. We take every piece of feedback seriously as it helps us refine our services and customer experience. We recognize that, as a third-party booking platform, there are instances in the travel industry that may fall outside our direct control. Rest assured; we've established robust procedures to minimize any inconvenience these might cause to our valued customers. To ensure we can assist you effectively, could you please provide your reservation ID and the email address linked to your booking? This information is key to our team's ability to promptly investigate and address your specific situation. We appreciate your cooperation and look forward to assisting you.

Unbeatable prices!

We have used super.com for 3 different hotels now and the experience was easy and pricing was unmatched! Thank you!

Date of experience : 01 June 2024

No problems and saved a lot of money

I was really afraid to book through a third-party. I was afraid the hotel would not honor that prepaid booking, but everything worked perfectly. I did not have to pay for anything else except for parking, which would have been the same no matter how I had booked the room. All hotels, where parking is extra, will take it out of the amount you have to put down through your credit card for incidentals., And if you have a hotel that offers the daily parking for a fee, you better take it because; otherwise, you’ll be charged every time you enter and leave that parking garage. Super.com beat everyone else’s prices for the same hotel. I would look through them again. It saved us a lot of money.

Date of experience : 30 May 2024

It's a bit time consuming ..and the monthly subscription is $15..

Over all great and easy layout to navigate.. but it is time consuming .. it has a lot of potential.. but the subscription is $15 .. we will see..

Date of experience : 05 June 2024

Everything went smooth, no worries, no hiccups, Excellent

Booked two rooms for an evening, they were the lowest price by a large sum (Hilton in Milwaukee). Everything went smooth and as planned. Zero hiccups and even got early check-in and late check-out if needed at no cost. I will use them in the future.

Best rate at a really nice hotel

Best rate at a really nice hotel. Easy check in and smooth booking experience. Definitely recommend if you find a good price on super.com to book and save!

The WORST company and customer service…

The WORST company and customer service i have ever dealt, booked a hotel through Super with a refundable booking. Tried to get a refund and a re-book because i have a sick relative never send me a confirmation email and booking number, called up 4 times and no one has any clue on what they are doing. refused to give my money back for the booking. Even though the hotel has my booking on record but Super are denying they do not have my money and will not refund and have no been helpful one bit!!!! DO NOT GIVE THEM YOUR MONEY !!!!! THEIVES

Hi Luke, Thank you for sharing your recent experience with our Support team and we are sorry to hear that you're feeling unwell. Your feedback is invaluable to us, as it guides our continual improvement and growth. To ensure we can assist you effectively, could you please provide your reservation ID and the email address linked to your booking? This information is key to our team's ability to promptly investigate and address your specific situation. Your understanding and cooperation are greatly appreciated as we continually strive to enhance our services.

Don't worry it's legit

I was concerned at the beginning because the rate is so cheap. But definitely no problem even the hotel is actually sold out that night. Highly recommend just make sure you book a refundable rate if you need flexibility. Also they refund super fast if you cancel.

Date of experience : 25 May 2024

This company understands its customers

Really like the updates I received via text with all important information at the right time so I didn’t have to search through email confirmations.

The biggest scammers of travel industry

The worst ever experience with this bogus / scam company without any physical existence which i experience between dec 2023 to April 2024. I made 3 rooms booking worth 3200$ in dec 2023 for my travel in March 2024. After payment went through i got hotel voucher which i shared with hotel reservation department to have confirmation. After getting an email from them that this particular booking is not valid from that time i have contacted them by phone call / by emails and they are just informing me that 10 days prior to your travel dates will provide you hotel confirmation number which until last day i didn't received from them. I have all the proofs of emails from hotel itself regarding this particular booking which they mentioned is invalid along with all the e mail conversation by super.com in which they kept wasting my time and until now they had not refund my money yet which is stuck since last 6 months. Unfortunately i couldn't do much about it and i had to make additional reservation for my travel which cost me additional 3500$.

Date of experience : 29 December 2023

Hi Hamza, Thank you for bringing this to our attention. We understand you might have reservations about our services, but we can assure you that we are a reputable and genuine company. Our credibility is affirmed by our features in esteemed publications such as the Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets. We recognize that, as a third-party booking platform, there are instances in the travel industry that may fall outside our direct control. Rest assured; we've established robust procedures to minimize any inconvenience these might cause to our valued customers. To ensure we can assist you effectively, could you please provide your reservation ID and the email address linked to your booking? This information is key to our team's ability to promptly investigate and address your specific situation. Your understanding and cooperation are greatly appreciated as we continually strive to enhance our services.

Super.com app is legit and help saves money!

My friend and I booked a hotel in Aruba for our birthday trip about two and a half months in advance. While searching online for hotels, I found Super.com, this app offered a much cheaper rate than the hotel’s official website or other well-known third-party sites like Priceline and Booking.com. The price was 50% lower than booking on the hotel’s website! I live in Atlanta, GA, and had never heard of Super.com before, so I checked Reddit to confirm it was legit, and several people there vouched for it. We wanted to stay at Embassy Suites by Hilton Aruba Resort and couldn't resist the price shown through Super.com. So, I booked it and paid the full amount upfront. When we arrived at the hotel, all I needed to do was show my ID, the credit card I used for the booking, and the booking details emailed to me. Check-in was smooth, the hotel was definitely luxurious, and I was thrilled with the money I saved! I will trust Super.com again when I need to book another hotel and not having to pay so much for it.

Date of experience : 20 April 2024

Shady and poor communication among users.

My account was suspended on 5/28 following abnormal credit history from doing offers with their partners. I did not receive any form of communication from them in email or text notifying me. It was not until I went to withdrawal my balance did I get hit with an error. Using the chat support on the app/website provided very little help and I was consistently placed in a transfer loop between agents. They eventually stopped responding all together. I called the number and after a couple transfers I would told the reason for my suspension and that they would have someone look into it. Why wasn't this investigation done when I was suspended on 5/28? It's been a couple days now and still haven't heard back. I have over $400 in credits that I cannot cash out as well as a $20 loan from super that I can't pay back either and is overdue ( I get the same error message when I try to pay my overdue loan back). I am in good standing with all of super.com partners and their offerwalls and have not broken any rules or terms. There is no reason for my account to be unusable simply because my balance is higher than the average? Paying $15 for a super membership just for this to happen and receive this level of customer support is disappointing. Due to the high balance and possible implications to my credit with being unable to pay back a loan, I have also filed a complaint with the bbb as super has not gotten back to me. Edit 6/6/24 : Super once again completely disregards when the user is claiming in their reply. My account is suspended since I received a lot of credits and you claim an investigation is being done but I have yet to hear back. I do not need to reapply or link a different bank. I need my account to get reviewed and for super see the suspension was unwarranted. My funds are frozen is my account with no way to withdrawal or pay my cash advance loan with super.

Date of experience : 26 May 2024

Hi there, Thank you for sharing your recent experience with our Support team. Your feedback is invaluable to us, as it guides our continual improvement and growth. Our underwriting criteria are developed based on a range of considerations, prioritizing responsible lending. While we're unable to share these specific guidelines at the moment, we recommend exploring the option of reapplying using an alternative linked bank account. Alternatively, you can also consider applying again at a later time using the same account. It's important to note that the membership offers multiple benefits: Cash Advance, credit building and up to 10% Cashback on travel — a significant advantage. While we understand your concerns, please be aware that membership cancellation is possible at any time. However, due to the reasons mentioned earlier, cancellation is not applied retrospectively. For any additional support or inquiries, our dedicated Customer Care team is available to assist you. You can reach them at +1 (844) 461-2577 from Monday to Friday, 8 AM to 7 PM, EST. Alternatively, you can also email us at email [email protected]. Your satisfaction remains our priority, and we're here to provide the assistance you need.

We reserved a room in Montreal at a…

We reserved a room in Montreal at a hotel we were very unfamiliar with. We were very pleased when we arrived. It was definitely an excellent hotel for the price and we were able to stay $100 cheaper than anyone else was offering.

Best price exactly as described

I needed a place to stay after traveling and being awake for 24 hours a short drive from the airport for a reasonable price and quality and Super.com delivered as exactly as advertised.

The room was very nice

The room was very nice, beautifully decorated and a very good bed. Breakfast was very good. Good choice of fresh food and friendly personal.

Booking was simple and straight forward…

Booking was simple and straight forward no “hidden fees” immediately received confirmation for my reservation and another confirmation the day of check in to let me know the reservation was still valid. True pricing. Fantastic!

Is Super.com Legit or a Scam? The Eye-Opening Truth Revealed

  • Post author: Elias
  • Post published: February 8, 2024
  • Post category: Reviews

Super.com is a relatively new travel booking website that claims to offer unbeatable hotel deals and savings on flights, rental cars, activities and more. But is Super.com legit? Can you trust this company with your travel bookings and credit card information?

In this comprehensive guide, we’ll take an in-depth look at Super.com, examine customer reviews and complaints, and determine if Super.com is a safe and reliable option for booking affordable travel.

Super.com Review (Overview)

Super.com launched in 2019 as an online travel agency (OTA) with a mission to provide budget-conscious travelers access to heavily discounted rates on hotels, flights and other travel bookings.

The company was founded by technology entrepreneurs Hussein Fazal and Henry Shi, who previously built successful startups together. Super.com has raised over $24 million in venture capital funding to date.

Here are some key things to know about Super.com:

  • Focus on hotels and vacation rentals – Super.com mainly specializes in discounted hotel bookings, including major chains and independent properties. They also offer vacation rentals. Flights, rental cars and activities can be booked but hotel deals are their specialty.
  • Claim of lowest prices – Super.com claims to consistently offer lower hotel rates than competitors like Expedia and Booking.com. They say rates can be up to 35% cheaper.
  • Limited customer service – Support options are primarily limited to email and online chat. There are complaints about long waits and unresolved issues.
  • Refund and cancellation policy – Each booking has its own policy set by the property. Refunds or changes are not always allowed. Read policies carefully before booking.
  • Credit card required – A valid credit card is required at the time of booking. Properties may also request the card again at check-in.
  • No booking fees – Super.com does not charge booking, change or cancellation fees. Taxes and charges from properties still apply.

How Super.com’s Hotel Rates Compare

One of the main draws of Super.com is the promise of rock-bottom hotel rates. But does the site really offer significant savings compared to alternatives?

To find out, we did a sample comparison of rates for the same hotel rooms on various booking sites:

Sample Hotel Rate Comparison

In these examples, Super.com offered a 12-15% discount compared to the next best rate from other major booking sites. Savings were less significant compared to booking directly with the hotel.

We found this to be typical based on further spot checks. Super.com usually beats third-party sites by 10-20% but does not always have the absolute lowest rates.

How Does Super.com Offer Such Cheap Hotel Rates?

You may be wondering – how does Super.com consistently undercut competitors on hotel pricing?

Travel industry experts point to a few key factors that allow the site to secure discounted hotel rates:

  • Direct partnerships – Super.com says over 60% of their rates come through direct partnerships with hotels, not via the major booking platforms. Hotels may offer lower “opaque” rates to fill last-minute vacancies.
  • Negotiating power – As an OTA focused specifically on hotel bookings, Super.com can negotiate aggressively with chains and independents. Their growing size gives them economies of scale.
  • Lower commission – Typical booking sites charge hotels a commission of 15-25% on reservations. Super.com is rumored to charge closer to 8-12%, allowing for lower prices.
  • Targeted discounts – Super.com says they use predictive algorithms to forecast demand and identify dates where hotels are likely to have availability. Targeted deals for those periods are offered.

While the exact details of Super.com’s rate sourcing are private, these factors likely all play a role in the cheap pricing.

Is Super.com Legit or Scam?

So, is super.com legit? The most important question remains – can you trust Super.com with your hotel bookings? Is it a legit and reliable site?

Here we look at key factors that determine the trustworthiness of an online travel agency:

Customer Reviews and Reputation

Third-party customer reviews offer insight into real experiences booking through Super.com:

  • SiteJabber – 954 reviews, 2.5/5 stars. Many complaints about incorrect or invalid bookings.
  • Trustpilot – 29.1K reviews, 3.9/5 stars. Mostly positive recent feedback.
  • Google – 4.2 stars across nearly 8,000 reviews. Issues with post-stay customer service.

The Better Business Bureau gives Super.com an NR (No Rating) due to lack of sufficient complaint data.

Expert review site The Vacationer gives Super.com just 2/5 stars, citing poor customer service and frequent booking problems reported by users.

The overall reputation is mixed, with some travel booking issues reported but also many positive reviews.

Valid Licensing and Registration

Super.com’s parent company is Super Travel Holdings Inc., incorporated in Delaware. They are an accredited business with the Better Business Bureau.

All states that regulate travel sellers require registration. Super.com is properly registered as a seller of travel in these states – another good sign.

Security and Privacy Protections

Super.com uses standard SSL encryption to protect payment information. They do not store full credit card numbers on their servers.

Their privacy policy promises not to share personal data with third parties, except to complete bookings and process payments. Users can opt-out of marketing communications.

Cancellation and Refund Policy

As an OTA, Super.com’s refund and cancellation policies vary by property. Some bookings are fully refundable, while others have strict no refund rules.

This can lead to frustration for customers who aren’t able to get their money back due to the individual policies. It’s important to read all details before booking.

Backed by Major Investors

Super.com has raised significant outside investment from venture capital firms like Inovia Capital and NBA star Stephen Curry :

  • Total raised: $24 million
  • Investors: Inovia Capital, Main Street Advisors, NBA player Stephen Curry

This major financial backing suggests confidence in the company’s business model and leadership team. But it’s not a guarantee of reliability or performance.

Is super.com legit? Let’s analyse users complaints.

Addressing Common Super.com Complaints

Analyzing common complaints can reveal potential problems to watch out for:

  • booking could not be found – Many users report arriving at hotels to find no record of their reservation. Super.com blames invalid credit cards or other technical glitches.
  • Poor customer service – Customers describe frustrating experiences trying to reach support agents to resolve issues. Long hold times and unhelpful service are commonly cited.
  • Refunds denied – The strict cancellation policies of some bookings mean refunds are not always possible, even for extenuating circumstances.
  • Upsells and hidden fees – Some customers feel tricked by upgrade offers or hit with resort fees after booking. The true total cost was not presented upfront.
  • Incorrect room details – In some cases, the room details like bed types shown at booking don’t match the actual room received.

While Super.com maintains a reasonable 4/5 star overall rating, these complaints appear frequently across reviews. However, the majority of bookings seem to go smoothly.

Expert Tips for Using Super.com

Is super.com legit? Here are some expert tips for getting the best experience using Super.com:

Compare rates – Always cross-check deals against hotel direct rates and other sites. Super.com has cheap prices but is not 100% guaranteed to be the lowest.

Beware limited refundability – Many discounted rates are non-refundable. Make sure to carefully review policies before booking.

Book early – Last-minute deals have the highest risk of issues. Give yourself time to address any problems.

Call support immediately – If you encounter any discrepancy or problem, call support right away to start resolving it. Don’t wait.

Verify reservation – Double check with the hotel that your reservation is in their system shortly after booking for extra assurance.

Use a credit card – Pay with a credit card whenever possible to take advantage of added cardholder protections if issues arise.

Is Super.com Right for You?

Super.com makes sense for certain types of travelers and situations:

  • Extreme budget travelers willing to risk complications for lowest rates
  • Flexible travelers with minimal chance of changing plans
  • Early planners who book well in advance
  • Group or event bookings needing significant room blocks

Not ideal for

  • Travelers wanting maximum flexibility and refundability
  • First-time or nervous travelers unwilling to risk issues
  • Senior travelers requiring highly responsive support
  • Last-minute, spontaneous bookings

Is Super.com Legit: Our Verdict

Based on this in-depth analysis of Super.com, we can comfortably say it is a legitimate travel booking site, but there are some caveats:

  • Discounted hotel rates are truly available, but customer service deficiencies remain an issue.
  • For savvy, flexible travelers, huge savings are possible. But it’s riskier for trips where a seamless experience is critical.
  • They are a real registered business with significant backing. However, you may encounter more post-booking support issues compared to established OTAs.
  • Booking early maximizes both savings and the ability to address problems. Last-minute bookings are riskiest.

In summary, Super.com has its advantages, but travelers should carefully weigh the risks and downsides before booking. Understanding their strengths as well as pain points allows you to make an informed decision.

For certain travelers flexible on hotels, Super.com can unlock some amazing deals. But more cautious travelers may prefer booking through longtime industry leaders like Expedia or Booking.com.

Super.com shows the hotel booking market continues to rapidly evolve. The rise of disruptors makes finding deals easier than ever for savvy travelers. Just remember the caveat “if it sounds too good to be true, it probably is.” Carefully read the fine print and book at your own risk to maximize the incredible potential savings at Super.com.

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Super.com has a consumer rating of 3.6 stars from 1,989 reviews, indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Super.com most frequently mention customer service, credit card and hotel room problems.Super.com ranks 11th among Plane Tickets sites.

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“It perfectly worked for us!”

We booked one week in advance a 5 star hotel (Hyatt Regency Grand Reserve) in Puerto Rico for a very reasonable price. We booked a King bed with a garden view, but upon arrival got a little downgraded king-bed room. After showing at the reception what kind of room we booked, they had no problem changing it for us a few moments later. Long story short, we got a very good deal, but also because the hotel staff was very nice and helpful. Also, we weren't charged anything extra upon arrival.

“Unhelpful and horrible customer service”

I booked a room and immediately noticed a typo on the confirmation. I called the hotel and they said they would gladly fix the issue if super.com contacted them. Super.com refused to do so. When dealing with them on their chat they (melodyn) just kept sending the same template message over and over. I will never use this company again and will tell everyone I know about the horrible customer service

Reviews (1,989)

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  • Follow Kat M.

I recently had the pleasure of booking through Super.com, and I must say, their deals are unparalleled. The ease of use of their platform made the entire process a breeze. From browsing to booking, everything was straightforward and intuitive. What truly sets Super.com apart is their incredible deals. I scoured various platforms, but none could match the discounts and offers available on Super.com. Another aspect that impressed me was their excellent communication. I received multiple reminders of my booking via text and email, ensuring that I was always informed and up-to-date. This level of attention to detail speaks volumes about their commitment to customer satisfaction. Moreover, their customer service team was exceptional. Whenever I had a query or needed assistance, they were prompt, knowledgeable, and courteous. It's evident that they prioritize customer satisfaction and go above and beyond to ensure a seamless experience. Overall, my experience with Super.com exceeded my expectations. If you're looking for great deals coupled with unparalleled ease of use and outstanding customer service, I highly recommend giving Super.com a try.

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Can you share a success story using snaptravel?

They are a horrible company and with horrible customer service. They talk down to you and even when their website is wrong and they book your room different than what you picked online, they refuse to help you fix it. They threaten you with nonrefundable and if the hotel wants them to call and cancel they will not. They ask for a written letter from the hotel. Really the worst travel site around. You think you are saving money and you truly are not, you are not getting what you think you paid for and then they have the nerve to ask for a huge tip because they tried to help save you money.

Booking number b_11565655. the date should be oct 28/23-29/23

The question the answer is if you use this company and one little thing goes wrong you can say goodbye to your money. My train canceled the hotel didn't get any money I didn't get any money back and super.com has a secret partner that gets the money but they won't tell you who they are

How do i verify my reservation

Both motels were okay with changing the reservation that was wrong we made in Arizona to putting the reservation to the motel in Lewiston Idaho but these idiots wouldn't help and switch it kept my $75 and I didn't get a room when I asked to speak to the supervisor or higher up manager they refused and hung up on

I cannot accept refund fee.

I do not understand, is this a question. They more than likely wont refund anyone. They pretty much refuse to refund anyone and this Travel Booking site asks for TIPS.

We booked a hotel reservation through super.com. #b-13548294. we received a notice from the hotel that our reservation has been cancelled.

How to cancel online subscription fee, i've never used your services and you're trying to take 15 from me please stop, super.s am has a secret partner. not the hotel. this secret partner keeps your money. i have read so many reviews where people showed at hotel, there, can’t see your question ask to get answers from the super.com staff and other customers..

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Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!

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The West Virginia Mountaineers (36-22) will meet the overall no. 4 seed North Carolina Tarheels (45-14) in the NCAA Super Regionals in Chapel Hill, NC. Dates (Friday-Sunday, June 7-9 or Saturday-Monday, June 8-10), game time and broadcast will be announced at a later date.

WEST VIRGINIA

West Virginia went 3-0 in the Tucson Regional of the NCAA tournament with a strong performance from the pitching staff and timely hitting in games one and two before an offensive explosion in the regional finals.  

Derek Clark held one of the better offenses in the country, Dallas Baptist, to just one run on four hits in the opener for the senior’s eighth win of the season, and his fourth complete game win of the year, while sophomore Logan Sauve provided a three-run home run to lift the Mountaineers to a 4-1 victory.

In game two, sophomore Tyler Switalski threw a career-high 7.2 innings with senior Hambleton Oliver and sophomore Cole Estridge combining to squash Grand Canyon’s momentum, and junior Brodie Kresser providing the offensive spark, going 2-3 with three RBI as the Mountaineers took the 5-2 decision.

West Virginia captured its first Super Regional appearance with a 10-6 win against Grand Canyon. Aidan Major came in relief in the first inning with the bases loaded and not outs in the juniors first appearance since May 5, and a sacrifice is all the Antelopes could muster. The Mountaineers’ bats came alive with four Mountaineers raking in multiple RBIs, highlighted by Sauve’s 3-5 night with three RBI to lead the WVU to a 10-6 win.

NORTH CAROLINA

The Tarheels mounted a comeback in the bottom of the ninth against Long Island in the first game, scoring six runs in the bottom of the ninth with Gavin Gallaher delivering the two-run walk off home run.

North Carolina limited the defending national champion LSU Tigers to two runs while junior Vance Honeycutt’s two hits brought in four runs to lead the Tarheels to a 6-2 win.

LSU extended the weekend with an 8-4 win on Sunday but Monday night, North Carolina eliminated the Tigers with the game-winning RBI coming from senior Alex Madera in the top of the 10  th inning for the 4-3 decision.

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Reviews 3.7.

31,115 total

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I will definitely use Super again!

I had not heard of Super but it was much cheaper as shown on Kayak so I gave it a try and everything was well… super! Same service I would have expected from any other reputable site but cheaper!

Date of experience : May 09, 2024

Appaling company - Dont use at all!

Appaling company - Do NOT USE!. Booked accommodation in Toronto but they supplied me with no access information to the room. Neither the front desk staff or Super customer support could provide me with it. Not only did I have to book a (more expensive) and alternative hotel room at very short notice but Super.com refuse to refund me the payment for the booked hotel room they couldn't provide access to. Woeful company - bunch of charlatans.

Date of experience : May 28, 2024

Reply from Super.com

Hi Peter, Thank you for bringing this to our attention. We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications. We take your experience seriously and are dedicated to ensuring the satisfaction of our customers. To help us look into this matter thoroughly, could you please provide us with your reservation ID and the email address used for the booking? With these details, we'll be better equipped to investigate and work towards a prompt resolution. We appreciate your cooperation and look forward to assisting you.

Seamless process for registering and…

Seamless process for registering and purchasing a hotel room. Also, they had THE BEST price out of all other competitors. I found this company through Kayak. I would definitely use this company again.

Date of experience : May 31, 2024

11.09 credit super,com lmfao

lol this company is worthless!!!!! Do Not Ever Use them for travel….. my room wasn’t reserved so I had to downgrade to a 1 bed instead of a 2 bed and my daughter had to sleep on a pallet on the floor and they handle it by giving me an $11.09 credit!!! I didn’t pay them in credits nor will I ever use them again so why would I need a credit??? Like really?? So my vacation was ruined for my daughter who slept on a floor instead of a bed because of two companies that couldn’t get it together ( extended stay of American and supercom) this is ridiculous

Date of experience : June 02, 2024

Hi Eric, Thank you for sharing your feedback with us. We appreciate your understanding and want to acknowledge that, as a third-party booking site, unforeseen incidents in the travel industry may occur beyond our control. Despite these challenges, our dedicated Support team was able to address and resolve the issue. We want to bring to your attention that our Support Team were able to confirm with the hotel's front desk supervisor that the original room type you have booked with us was not available on your check in day. The hotel has upgraded your room to a better room instead and checked you in to a Deluxe King Suites with Sofa with no additional cost to you. We value your feedback, and as a demonstration of our commitment to continuous improvement, our Support Team has provided you with a credit to your reservation. The credit is already available for your use. We hope this explanation clears things up for you.

Misrepresentation

The room i booked is not the room i was given on arrival. I booked a classic room at a hotel CoDE Pod in Edinburgh and what I got when I arrived was a pod in a dormitory. When I tried to complain and ask for a partial refund(because I still needed somewhere to stay) they refused saying because the room name matched the booking there is nothing wrong. I am disgusted. Don't ever use Super.com. The Code pod itself is lovely but if I wanted a dormitory I would have chosen that.

Date of experience : June 03, 2024

Hi Susan, Thank you for bringing this to our attention. We take every piece of feedback seriously as it helps us refine our services and customer experience. We recognize that, as a third-party booking platform, there are instances in the travel industry that may fall outside our direct control. Rest assured; we've established robust procedures to minimize any inconvenience these might cause to our valued customers. To ensure we can assist you effectively, could you please provide your reservation ID and the email address linked to your booking? This information is key to our team's ability to promptly investigate and address your specific situation. We appreciate your cooperation and look forward to assisting you.

Unbeatable prices!

We have used super.com for 3 different hotels now and the experience was easy and pricing was unmatched! Thank you!

Date of experience : June 01, 2024

No problems and saved a lot of money

I was really afraid to book through a third-party. I was afraid the hotel would not honor that prepaid booking, but everything worked perfectly. I did not have to pay for anything else except for parking, which would have been the same no matter how I had booked the room. All hotels, where parking is extra, will take it out of the amount you have to put down through your credit card for incidentals., And if you have a hotel that offers the daily parking for a fee, you better take it because; otherwise, you’ll be charged every time you enter and leave that parking garage. Super.com beat everyone else’s prices for the same hotel. I would look through them again. It saved us a lot of money.

Date of experience : May 30, 2024

It's a bit time consuming ..and the monthly subscription is $15..

Over all great and easy layout to navigate.. but it is time consuming .. it has a lot of potential.. but the subscription is $15 .. we will see..

Date of experience : June 05, 2024

Everything went smooth, no worries, no hiccups, Excellent

Booked two rooms for an evening, they were the lowest price by a large sum (Hilton in Milwaukee). Everything went smooth and as planned. Zero hiccups and even got early check-in and late check-out if needed at no cost. I will use them in the future.

Best rate at a really nice hotel

Best rate at a really nice hotel. Easy check in and smooth booking experience. Definitely recommend if you find a good price on super.com to book and save!

The WORST company and customer service…

The WORST company and customer service i have ever dealt, booked a hotel through Super with a refundable booking. Tried to get a refund and a re-book because i have a sick relative never send me a confirmation email and booking number, called up 4 times and no one has any clue on what they are doing. refused to give my money back for the booking. Even though the hotel has my booking on record but Super are denying they do not have my money and will not refund and have no been helpful one bit!!!! DO NOT GIVE THEM YOUR MONEY !!!!! THEIVES

Hi Luke, Thank you for sharing your recent experience with our Support team and we are sorry to hear that you're feeling unwell. Your feedback is invaluable to us, as it guides our continual improvement and growth. To ensure we can assist you effectively, could you please provide your reservation ID and the email address linked to your booking? This information is key to our team's ability to promptly investigate and address your specific situation. Your understanding and cooperation are greatly appreciated as we continually strive to enhance our services.

Don't worry it's legit

I was concerned at the beginning because the rate is so cheap. But definitely no problem even the hotel is actually sold out that night. Highly recommend just make sure you book a refundable rate if you need flexibility. Also they refund super fast if you cancel.

Date of experience : May 25, 2024

This company understands its customers

Really like the updates I received via text with all important information at the right time so I didn’t have to search through email confirmations.

The biggest scammers of travel industry

The worst ever experience with this bogus / scam company without any physical existence which i experience between dec 2023 to April 2024. I made 3 rooms booking worth 3200$ in dec 2023 for my travel in March 2024. After payment went through i got hotel voucher which i shared with hotel reservation department to have confirmation. After getting an email from them that this particular booking is not valid from that time i have contacted them by phone call / by emails and they are just informing me that 10 days prior to your travel dates will provide you hotel confirmation number which until last day i didn't received from them. I have all the proofs of emails from hotel itself regarding this particular booking which they mentioned is invalid along with all the e mail conversation by super.com in which they kept wasting my time and until now they had not refund my money yet which is stuck since last 6 months. Unfortunately i couldn't do much about it and i had to make additional reservation for my travel which cost me additional 3500$.

Date of experience : December 29, 2023

Hi Hamza, Thank you for bringing this to our attention. We understand you might have reservations about our services, but we can assure you that we are a reputable and genuine company. Our credibility is affirmed by our features in esteemed publications such as the Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets. We recognize that, as a third-party booking platform, there are instances in the travel industry that may fall outside our direct control. Rest assured; we've established robust procedures to minimize any inconvenience these might cause to our valued customers. To ensure we can assist you effectively, could you please provide your reservation ID and the email address linked to your booking? This information is key to our team's ability to promptly investigate and address your specific situation. Your understanding and cooperation are greatly appreciated as we continually strive to enhance our services.

Super.com app is legit and help saves money!

My friend and I booked a hotel in Aruba for our birthday trip about two and a half months in advance. While searching online for hotels, I found Super.com, this app offered a much cheaper rate than the hotel’s official website or other well-known third-party sites like Priceline and Booking.com. The price was 50% lower than booking on the hotel’s website! I live in Atlanta, GA, and had never heard of Super.com before, so I checked Reddit to confirm it was legit, and several people there vouched for it. We wanted to stay at Embassy Suites by Hilton Aruba Resort and couldn't resist the price shown through Super.com. So, I booked it and paid the full amount upfront. When we arrived at the hotel, all I needed to do was show my ID, the credit card I used for the booking, and the booking details emailed to me. Check-in was smooth, the hotel was definitely luxurious, and I was thrilled with the money I saved! I will trust Super.com again when I need to book another hotel and not having to pay so much for it.

Date of experience : April 20, 2024

Shady and poor communication among users.

My account was suspended on 5/28 following abnormal credit history from doing offers with their partners. I did not receive any form of communication from them in email or text notifying me. It was not until I went to withdrawal my balance did I get hit with an error. Using the chat support on the app/website provided very little help and I was consistently placed in a transfer loop between agents. They eventually stopped responding all together. I called the number and after a couple transfers I would told the reason for my suspension and that they would have someone look into it. Why wasn't this investigation done when I was suspended on 5/28? It's been a couple days now and still haven't heard back. I have over $400 in credits that I cannot cash out as well as a $20 loan from super that I can't pay back either and is overdue ( I get the same error message when I try to pay my overdue loan back). I am in good standing with all of super.com partners and their offerwalls and have not broken any rules or terms. There is no reason for my account to be unusable simply because my balance is higher than the average? Paying $15 for a super membership just for this to happen and receive this level of customer support is disappointing. Due to the high balance and possible implications to my credit with being unable to pay back a loan, I have also filed a complaint with the bbb as super has not gotten back to me. Edit 6/6/24 : Super once again completely disregards when the user is claiming in their reply. My account is suspended since I received a lot of credits and you claim an investigation is being done but I have yet to hear back. I do not need to reapply or link a different bank. I need my account to get reviewed and for super see the suspension was unwarranted. My funds are frozen is my account with no way to withdrawal or pay my cash advance loan with super.

Date of experience : May 26, 2024

Hi there, Thank you for sharing your recent experience with our Support team. Your feedback is invaluable to us, as it guides our continual improvement and growth. Our underwriting criteria are developed based on a range of considerations, prioritizing responsible lending. While we're unable to share these specific guidelines at the moment, we recommend exploring the option of reapplying using an alternative linked bank account. Alternatively, you can also consider applying again at a later time using the same account. It's important to note that the membership offers multiple benefits: Cash Advance, credit building and up to 10% Cashback on travel — a significant advantage. While we understand your concerns, please be aware that membership cancellation is possible at any time. However, due to the reasons mentioned earlier, cancellation is not applied retrospectively. For any additional support or inquiries, our dedicated Customer Care team is available to assist you. You can reach them at +1 (844) 461-2577 from Monday to Friday, 8 AM to 7 PM, EST. Alternatively, you can also email us at email [email protected]. Your satisfaction remains our priority, and we're here to provide the assistance you need.

We reserved a room in Montreal at a…

We reserved a room in Montreal at a hotel we were very unfamiliar with. We were very pleased when we arrived. It was definitely an excellent hotel for the price and we were able to stay $100 cheaper than anyone else was offering.

Best price exactly as described

I needed a place to stay after traveling and being awake for 24 hours a short drive from the airport for a reasonable price and quality and Super.com delivered as exactly as advertised.

The room was very nice

The room was very nice, beautifully decorated and a very good bed. Breakfast was very good. Good choice of fresh food and friendly personal.

Booking was simple and straight forward…

Booking was simple and straight forward no “hidden fees” immediately received confirmation for my reservation and another confirmation the day of check in to let me know the reservation was still valid. True pricing. Fantastic!

Lawsuit says American Airlines kicked 8 Black men off plane, citing body odor

Three of the men sued American Airlines in federal court Wednesday morning.

is super travel trustworthy

Key takeaways

Summary is AI-generated, newsroom-reviewed.

  • Three of the men sue airline, claiming “blatant and egregious race discrimination.”
  • Lawsuit says no legitimate reason for action; American says it’s investigating the claims.
  • Passengers eventually allowed back on flight, but one calls it “horrible,” “traumatic” experience.

Did our AI help? Share your thoughts.

Three Black men sued American Airlines in federal court Wednesday, claiming they were victims of “blatant and egregious race discrimination” after employees ordered them and five other Black men off a plane in January.

Airline representatives told the men, who were traveling from Phoenix to New York, to return to the gate to be rebooked, according to the lawsuit. An employee eventually told them the reason: Someone on the plane had complained about body odor.

When they first were told to leave the plane, the plaintiffs were “annoyed and frustrated that they were getting bumped” and would probably get home late, attorney Michael Kirkpatrick said. Then they realized that all the booted passengers were Black men.

“It hit them like a ton of bricks,” Kirkpatrick said.

American Airlines said in a statement Wednesday morning that it takes claims of discrimination “very seriously.”

“Our teams are currently investigating the matter, as the claims do not reflect our core values or our purpose of caring for people,” the statement said.

Videos of the incident, taken by some of the men, show the passengers in disbelief on the boarding ramp as they express shock, ask for an explanation and tell the employees that their treatment amounted to discrimination.

“I agree. I agree,” replies a woman wearing a lanyard and badge.

“Y’all just took like eight Black people off the plane,” one man says. “What?”

American ultimately allowed the passengers back on the plane and continued to John F. Kennedy International Airport.

The plaintiffs — Xavier Veal, a production assistant; Emmanuel Jean Joseph, an actor; and Alvin Jackson, a musician and music teacher — all live in New York City and had booked a flight home from Burbank, Calif., with a layover and plane change in Phoenix. They did not know each other before the flight, were not sitting together and did not see the other five men again.

The lawsuit claims the airline’s decision to remove the men was not based on any “legitimate rationale.” An airline employee ordered the men off the plane one by one without an explanation, the lawsuit says.

It “is near impossible to imagine that American would ever treat white customers in a similar manner,” the lawsuit says.

The body odor complaint came from a White male flight attendant, according to the suit. The lawsuit says none of the men suing the airline had offensive body odor and that none were accused directly of an offense.

Airlines mention body odor in their contracts of carriage that list reasons passengers can be refused boarding. In American’s case, it says passengers must “be respectful that your odor isn’t offensive (unless it’s caused by a disability or illness).” Veal called the airline’s reasoning for removing him and his fellow passengers “ridiculous.”

A woman who was on the flight said that while the men were off the plane, the remaining passengers heard an announcement that an issue with body odor was being addressed, according to Kirkpatrick, an attorney with the Public Citizen Litigation Group. American could not find alternate flights for the men and, after about an hour, let them get on the flight again, the lawsuit says.

“We’re walking through the aisle of shame, if you will,” Veal, 36, told The Post in an interview. “It was horrible. It was a really traumatic experience.”

Veal said there was “visible tension” on the plane when they boarded again. At the baggage carousel later, he said, some passengers said that what had happened to the men was terrible. Veal, who lives in Queens, connected with Joseph and Jackson at baggage claim, and the three decided to pursue a suit against the airline.

Veal said he has experienced racism in his life but that this was a new scenario.

“Unfortunately, I’m a Black man and I live in America,” he said. “It wakes you back up to the reality that I can’t just go to the store; I can’t just do regular things like take a plane home.”

American Airlines faced criticism in 2017 for its treatment of Black passengers, including removing people from flights, which prompted a travel advisory from the NAACP. The group lifted the warning the following year.

Though American allowed the men in January to get back on the plane and fly home, the experience was “traumatic, upsetting, scary, humiliating, and degrading,” the lawsuit says.

“None of the White passengers were taken off the plane and humiliated and embarrassed,” Kirkpatrick said.

The suit seeks an unspecified amount of compensation and punitive damages. Kirkpatrick said the plaintiffs also want the airline to reform its practices to prevent such an incident from happening to anyone else.

“Somebody should have stepped up and said, ‘Wait a minute. We can’t do this. This is wrong,’” Kirkpatrick said. “But instead, nobody stepped up and intervened to stop it from happening.”

More travel news

How we travel now: More people are taking booze-free trips — and airlines and hotels are taking note. Some couples are ditching the traditional honeymoon for a “buddymoon” with their pals. Interested? Here are the best tools for making a group trip work.

Bad behavior: Entitled tourists are running amok, defacing the Colosseum , getting rowdy in Bali and messing with wild animals in national parks. Some destinations are fighting back with public awareness campaigns — or just by telling out-of-control visitors to stay away .

Safety concerns: A door blew off an Alaska Airlines Boeing 737 Max 9 jet, leaving passengers traumatized — but without serious injuries. The ordeal led to widespread flight cancellations after the jet was grounded, and some travelers have taken steps to avoid the plane in the future. The incident has also sparked a fresh discussion about whether it’s safe to fly with a baby on your lap .

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  1. Is Super Travel Legit? (Beware Before Booking)

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    is super travel trustworthy

  4. Is Super Travel Legit: 5 Shocking Facts Revealed

    is super travel trustworthy

  5. 92. Super Travel Preset Bundle

    is super travel trustworthy

  6. Is Super Travel Legit? (Beware Before Booking)

    is super travel trustworthy

COMMENTS

  1. Is Super Travel Legit?

    Super Travel (formerly SnapTravel) is an online booking agency that combines competitive rates with user-friendly interface. In order to provide transparent. ... Additionally, their successful booking history and growing customer base make them a trustworthy option for travelers. Before selecting an online travel agency and paying upfront fees ...

  2. Is Super Travel Legit? Myth or Reality

    Super Travel, also known as Super.com, is a legitimate internet travel agency. It has been in business since 2016 and has been covered in trustworthy publications such as The New York Times, Forbes, and TechCrunch. Super.com has a consumer rating of 3.43 stars based on 1,728 Sitejabber reviews, showing that the majority of customers are ...

  3. Is Super Travel Legit? A Comprehensive Guide

    The company's financial stability and secure payment options, such as credit card processing, make it a trustworthy choice for travelers. Red Flags and Warning Signs Common Travel Scams and Schemes. ... So, is Super Travel legit? Based on licensing, business history, customer reviews, and overall service quality, Super Travel appears to be a ...

  4. Is Super Travel Legit? Unraveling the Truth Behind This Travel Website

    Super Travel is a reputable online platform that caters to individuals seeking travel services and deals. It stands out in the market by offering customers access to a wide range of travel options, packages, and destinations worldwide. Whether you are planning a budget-friendly trip or a luxurious vacation, Super Travel has something to offer ...

  5. Read Customer Service Reviews of supertravel.com

    I have used supertravel (prior was Snaptravel) to book travel for the past 10 years. Here are the issues that you will likely encounter. #1) customer service is 100% useless!! (Especially Ernabelle) If you need to make changes, show up to a hotel that is over sold, or your flight gets cancelled. Tough luck for you.

  6. Is Super Travel legitimate and Trustworthy Travel Platform?

    At Super Travel, we take legitimacy and trust seriously. Our goal is to turn your travel dreams into reality. Book with confidence, knowing you're dealing with a reputable travel platform that's here to support you. If you ever have questions or need guidance, our 24/7 customer support team is ready to assist you.

  7. Is Super Travel Legit? Honest Review- Chic Travel Gear

    Addressing the question of whether Super Travel is legit, I conducted thorough research and found that the platform is indeed a legitimate online travel agency. Super Travel has built a trustworthy reputation over the years, previously known as Snap Travel, and with numerous satisfied customers sharing positive feedback about their experiences ...

  8. Is Super Travel Legit? A Comprehensive Review

    Now, the pressing question on your mind finds its answer: Is Super Travel a trustworthy service, or could it potentially be an emerging scam with consequences for you? Super Travel (Super.com), an esteemed online travel agency, boasts a longstanding industry presence, garnering a 4/5 stars rating on their website and a 3.8 rating with a ...

  9. Read Customer Service Reviews of supertravel.com

    Super will not help, I had an online chat but got nowhere and they deleted messages from me in the chat exchange. Bizarre and appalling. Update: Super Travel no no no, not super at all appalling customer service absolutely no response. Do not book with'Super Teavel'. Date of experience: July 17, 2023

  10. SuperTravel Reviews

    Do you agree with SuperTravel's 4-star rating? Check out what 27,847 people have written so far, and share your own experience. | Read 281-300 Reviews out of 25,527

  11. Anyone used Super.com to book a hotel?

    Sep 17, 2023, 8:31 PM. Hi! We just got back from a trip to Universal Studios Florida where we booked the Cabana Bay for 1 night through Super.com.. As we are in the US and it is a US based property, we decided to take a chance for a 1-night stay. We also knew that we would not be adjusting our travel plans, barring some major, catastrophic ...

  12. Read Customer Service Reviews of supertravel.co.uk

    This is the best Travel company we have… This is the best Travel company we have experienced in our 55 years of travelling to the four 'corners' of the earth. At our ages we seem to encounter problems, many age related, not experienced by other travellers but the team at Supertravel have always solved/satisfied whatever problems have arisen.

  13. Is Super Travel Legit? (Beware Before Booking)

    Super Travel took my money for a hotel room that wasn't available and refused to refund me. I slept in my car. Reply. Frank says: August 15, 2023 at 2:03 am. ... You cannot trust that your reservations will actually be made (mine were not, although I had confirmation documents) or that they will assist you at all in refunding your money or ...

  14. Read Customer Service Reviews of super.com

    Please note that Super Travel can issue a payment receipt with the breakdown of charges, nonetheless, for legal reasons, only the accommodation can issue an invoice at check-out - either on paper, by email, or both if required by local legislation. ... We trust this clarifies matters for you. Jose Pino. 1 review. US. 3 days ago. Great discounts.

  15. When Is Super Travel Legit?

    Super Travel is a reputable and trustworthy travel agency that prides itself on supplying valid and pleasant services to its clients. To determine whilst Super Travel is taken into consideration authentic, there are some factors to don't forget.

  16. Is Super.com Legit? (Beware Before Booking)

    To ensure a smooth and satisfactory experience, here are eight tips to consider before booking with Super.com: 1. Check Hotel Photos. Before making a reservation, thoroughly review the hotel's photo gallery on Super.com and pay attention to images of the hotel, rooms, nearby area, and amenities.

  17. Super.com Reviews

    Super.com app is legit and help saves money! My friend and I booked a hotel in Aruba for our birthday trip about two and a half months in advance. While searching online for hotels, I found Super.com, this app offered a much cheaper rate than the hotel's official website or other well-known third-party sites like Priceline and Booking.com.

  18. Is supertravel.com Legit?

    53.0/100. We explain below why supertravel.com received this trust score. After reading, please tell us how you came across this platform in the comments. Scam Detectors Most Trusted Websites in Online Security. ExpressVPN (100) Stay secure and anonymous online - Best VPN Out There! Guard.io (100): Surf the web safely.

  19. Super Travel : r/TravelHacks

    Another note: Super Travel also pays for most of their 5-star reviews on sites like TrustPilot, while suppressing many 1-star legitimate reviews, so don't fall for that deception that fools many. Tons of people have a terrible experience, but sometimes things do go smoothly enough for people. Too good to be true is almost always the case, and ...

  20. Is Super.com Legit or a Scam? The Eye-Opening Truth Revealed

    Super.com Review (Overview) Super.com launched in 2019 as an online travel agency (OTA) with a mission to provide budget-conscious travelers access to heavily discounted rates on hotels, flights and other travel bookings. The company was founded by technology entrepreneurs Hussein Fazal and Henry Shi, who previously built successful startups ...

  21. Super.com Reviews

    Super.com has a consumer rating of 3.6 stars from 1,989 reviews, indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Super.com most frequently mention customer service, credit card and hotel room problems.Super.com ranks 11th among Plane Tickets sites. Proactively asks for customer feedback.

  22. West Virginia to Face North Carolina in the NCAA Super Regionals

    The West Virginia Mountaineers (36-22) will meet the overall no. 4 seed North Carolina Tarheels (45-14) in the NCAA Super Regionals in Chapel Hill, NC. Dates (Friday-Sunday, June 7-9 or Saturday ...

  23. Mexican peso, stocks tumble on fears of ruling coalition super-majority

    Mexican stocks fell over 6% on Monday and the peso closed at its weakest to the dollar since November after the country's ruling party scored a surprisingly strong election result and looked ...

  24. Gridlock-loving markets tussle with 'super majorities'

    For financial markets usually biased toward legislative gridlock over untrammelled government, this election-packed month so far has seen a wild ride around voting landslides and 'super majorities'.

  25. Peruvian president to travel to China at the end of June

    Peruvian President Dina Boluarte confirmed on Wednesday that she will be visiting China at the end of June on a trip to drum up more economic investment in her country. During her visit, Boluarte ...

  26. SpaceX's Starship survives return to Earth, achieves demo landing on

    SpaceX's giant Starship rocket survived reentry through Earth's atmosphere on Thursday and splashed down in the Indian Ocean as planned during its fourth test mission after launching from south Texas.

  27. BYD Launches Two Hybrids With 2,000km Long-Range Capability for Under

    BYD Co. unveiled a new hybrid powertrain capable of traveling more than 2,000 kilometers (1,250 miles) without recharging or refueling, intensifying the EV transition competition with the likes of ...

  28. Super.com Reviews

    However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction. Pease call our Support team at +1 (844) 461-2577 or use the chat feature in your Super.com App for a convenient online cancellation.

  29. American Airlines kicked Black men off plane, citing body odor, lawsuit

    Travel tips you can trust. Democracy Dies in Darkness. Travel: ... How we travel now: More people are taking booze-free trips — and airlines and hotels are taking note.

  30. SpaceX Starship gets green light for fourth test flight

    SpaceX's mega moon rocket has received approval from the Federal Aviation Administration for its next test flight and is expected to lift off as soon as Thursday.