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Jules Verne   Reviews

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Reviews 2.8.

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tripflow rebate

Hi Does anyone know the company rebate programe.agents to do the 36 tripflow tasks and get reward as rebate of 23% back. Or a group of scamers reaching out for ponzi scheme. Anyone heard about that please share your experience Thanks

Date of experience : 21 June 2024

Reply from Jules Verne

Thank you for your review. We apologise for any confusion, but it appears you may have left a review for our company in error. We are Jules Verne, offering small group tours worldwide.

Hidden Spain tour

Hiodden Spain: guide had no communication or organisational skills. His English was poor. He lived in southern Spain, we were in the Basque country. He knew nothing about the area and talked about southern Spain all the time. We had all been to the south many times. He seemed completely unaware of this. He read notes off the net, which we could have done.

Date of experience : 04 June 2024

Thank you for your review. We are very disappointed to hear about your experience with the guide. A member of the Customer Experience Team will be in touch with you shortly to discuss your comments further.

The Golden Road to Samarqand

I have just come back from the Golden Road to Samarqand trip - 3-14 May 2024 - and want to give a review because it was a perfect experience. What made my experience perfect? Comfortable flight, beautiful hotels in perfect locations, the planning that our guide Shukhrat put into making sure the whole group (19 in total) felt looked after safely and with great good humour. The weather was mixed so Shukhrat made some changes to our itinerary to make sure we would get the best out of each of the places we visited. We experienced ancient cities, mosques, madrassas, minarets and mausoleums, brought to life by information and stories about all the places we visited. This brought everything into vivid life as we walked the streets, explored bazaars and workshops and met local people who made us feel so welcome. The local guides in Khiva and Bukhara and the coach drivers could not have done more for us. We experienced the Kyzylkum desert, stopping to view the Amu Darya (Oxus) and lunch in a yurt, the snow capped Zarafshan mountains, local cuisine, markets and met local craftsmen and women. The whole trip was a revelation and I thank Shukhrat from the bottom of my heart for all that he did.

Date of experience : 03 May 2024

Thank you for taking the time to share your wonderful review following your tour with us on the Golden Road to Samarkand. We're thrilled to hear that you had an exceptional experience as Uzbekistan is one of our leading destination for 2024. Your kind words will be passed on to our local agents in Uzbekistan and also our guide, Shukhurat, who will appreciate your feedback. We're glad you returned home with wonderful memories and we hope to see you on another tour with us in the future.

Excellent pre travel service from Tara

We have used VJV before had had a wonderful time so have booked the Nile cruise including Aswan. We've not travelled yet, but I just wanted to praise the exceptional service we have received from Tara who went above and beyond in sorting out some specific requests when her colleagues had told me it was impossible previously. She is a credit to VJV.

Date of experience : 18 April 2024

Recently went to Mexico and Guatemala…

Recently went to Mexico and Guatemala with this company. Awful holiday, expensive but done cheaply. Coming through immigration, we had to walk to our bus and the car barrier came down onto my husbands head, splitting the skin and causing him to collapse. We have been offered £300 as a goodwill gesture, because it was out with their control. I asked them if he had died which he could have done (he is 77) would they have said the same thing. Absolutely disgraceful. Please don't book with this company, they do not have your safety as a priority. Their standards have dropped considerably over the last year. I first went with them 35 years ago but will never go with them again. No customer care. Our complaint was not resolved amicably. Unfortunately we are due to go with you to Transylvania, but will never travel with you again.

Date of experience : 08 March 2024

We were very sorry to read about your disappointing experience in Mexico and we appreciate how serious this incident was. Nikki, our Customer Experience Manager, has been in contact with you and the matter has been resolved amicably. We're also very glad that your husband has recovered well. We're pleased you have decided to travel with us again and we hope that we can restore your faith with Jules Verne.

Fantastic 600 Mile Nile from Aswan to Cairo…

A SUPER well organised Cruise down the 600 Mile Nile on a comfortable river cruiser MS Darakum Delightfulyl professional and helpful crew. Fantastic food with loads of choice. A knowledgeable guide enhanced the visits at all sites Avoiding the heat and crowds where possible Extra Vjv experiences were a bonus and fun. Cruise includes time to relax and enjoy the interesting river banks passing by.. Finishing in Cairo for the amazing Pyramids, Sphinx and City. Good value for money as everything included, except the Balloon Ride over Valley of Kings.Definitly worth the extra !

Date of experience : 01 September 2023

Went to uzbeckistan office staff…

Went to uzbeckistan office staff useless I think they are working from home. Not told the printer had broken when I kept emailing. 16 days late receiving info Tour guide young and arrogant No whispers to hear the guide talking when you move away Food repetitive One lady going into dementia One man nearky 90 I have elderly mum so wanted to be without the elderly and taking care of them Photos taken guide gave us hats we provided emails still not received. ! Being used for marketing material. ?! Better not as I will be contacting them. Riveria travel for me !

Date of experience : 30 July 2023

Very poor at responding.

"I´ll get back to you tomorrow" obviously has a different meaning in the Jules Verne lexicon. That´s what we´ve been told three times now, but are still waiting. 20 years ago Jules Verne were the Gold Standard, by which other tour agents were judged, now they are some way below the middle of the pack. That´s a real shame. One commuinication you will receive though is the persistent feedback requests - "Tell us how did we do". Well, I can´t answer that, because you still didn´t do anything!

Date of experience : 17 March 2023

JV Golden Triangle India tour

Just came back from JV Golden Triangle India 8 night tour. Fabulous hotels, lovely local guide who organized it faultlessly and small group of just 7 people.

Date of experience : 10 February 2024

Appalling. Save your money and use another company

The holiday booked was cancelled 3 weeks before departure. The replacement offered was appalling. It was a so called River Cruise from Stasbourg....No cruise that i know if is so bad. The boat rattles, creaks and bangs the 'cabins' are more akin to a prison cell. The Heath and Safety is dreadful with evacuation over 3 adjoining boats on narrow badly placed planks positively dangerous. During the night, it would be impossible to cross and anyone who is elderly or has mobility problems would simply be left behind. The quality is dire. Don't bother. For a much lower cost I have booked P&O Stateroom for 2 people next December. VJV did exactly the same to a consultant friend who has also provided the most dreadful reviews. They are not what they were and really couldn't care less.

Date of experience : 04 December 2023

The Golden Road to Samarkand

The Golden Road to Samarkand - Ukbekistan. What a fantastic holiday. The country is culturally rich, very friendly and so much to see and do. Made all the better due to the exacting organisation and admin of VJV customer services team and the exceptional in country guide. He was exceptional. All over every detail, nothing was too much trouble and we were well informed at all times. He earned his tip and more. I can highly recommend this company and this tour. You may find cheaper versions, but having seen other companies whilst I was there, at times they appeared chaotic and disorganised. I having nothing but praise and good words for the the local guide and VJV.

Date of experience : 06 October 2023

Sorrento with VJV

I recently travelled to Sorrento with VJV and thoroughly enjoyed the trip. I’ve been on many previous trips (8) with this company and have always been happy with the service in the UK and when on holiday. The negative comments on here are puzzling. VJV trips typically have small numbers of people on them and a light touch when it comes to being guided. I really like this - I don’t want to be kept under close ‘supervision’, but maybe some people do!

Date of experience : 17 June 2023

NO, DON'T CALL ME BACK

Haven't managed to browse the site at all, thanks to unmoveable."Can we call you back?" pleas that obscured the screen seconds after i clicked on a holiday. Clearly this company is too in love with technological hard-sell techniques to appreciate how off-putting they are.

Date of experience : 11 May 2023

Company Not as Good as it Used to be

Sadly since covid the company has lost site of any customer care. There is no loyalty for all the years of travelling with them, and the company feels as though its run by a group of youngsters with little knowledge of the holiday destinations they are selling.

Date of experience : 16 February 2023

The very best Safari experience in Tanzania.

We booked a Safari to Tanzania through VJV - and everything worked just perfectly! Their partner in Africa is Tent with a View - a company who reflect perfectly the service from VJV. Everything worked just as planned - the accommodation was quirky and fun -the food extraordinary (I wasn't expecting that in the middle of the Serengeti) - but most of all the people were warm, friendly and loved to share their culture and way of life. Simply the best experience - awesome! No complaints at all - the brochure tells you what to expect but they delivered so much more. Thank you!

Date of experience : 28 June 2022

Lacking in knowledge of Schengen

Lacking in knowledge of Schengen. VJV rep was unable to advise on Schengen passport rules when flying from the UK to an EU country and then on to another EU country without returning home first. This was surprising given they are a company that have many EU multi-country tours.

Date of experience : 02 June 2023

Why advertise regional flights?

I was interested in a holiday advertised as having regional flights. Asked for call back which I received. However the sales advisor seemed intent on persuading me to book a holiday with a flight from London and evaded my questions as to why regional flights were advertised. She was so patronising, obtuse and bossy I ended the phone call by saying I wouldn’t want to travel with JV anyway after this experience

Date of experience : 06 February 2023

Avoid Egyptair, if you can’t then don’t book the holiday

We enjoyed our holiday, organised by Jules Verne, it was the return home that was the issue. Another tour group arranged the early flights, Luxor - Cairo, to pick up the Heathrow flight that afternoon, Jules Berne arranged the early afternoon flight. Which was late. So we missed the connection and had to spend the night in a hotel chosen by Egyptair. The Le Passage at Cairo airport. Which was horrible. I wondered if Jules Verne would hide behind the ‘nothing to do with me, contact Egyptair’ nonsense and, guess what… ? They did. No discussion about how this sort of situation might be avoided in the future or, indeed, our thoughts on how the Egypt holiday might be improved. Nope… they have our money and that’s that. Well they won’t have anymore of it. Ever.

Date of experience : 25 April 2023

Excellent tours

We used Jules Verne to book a tour to Laos, Vietnam and Cambodia. It was very well organised and a reasonable price for what we got. Phone information was good and the brochures are excellent. We have just booked a tour to Burma and, again, everything so far has been very efficient.

Date of experience : 28 February 2011

Dealing with the unexpected

Just completed my second trip with vjv and both have been excellent. I suspect that the overall low rating is because the majority of highly satisfied customers remain silent. Vjv book flights for their customers but it is not their responsibility to help with airport and in-flight issues. If things go wrong, it is the airline's responsibility to sort out problems. On arrival and throughout the itinerary it is the local guides and drivers who represent vjv. In my experience they have been very good. This trip included a client who was ill and became disabled during the trip.The guide earned our respect as he made every effort to ensure the traveller was looked after, paying for a wheelchair and temporary carer out of his own pocket. He assured me that he was confident that vjv would reimburse his expenses. He said the company never queried such unexpected costs. He was confident of their support. Vjv also arranged for wheelchair assistance when we arrived at LHR. That is an indication of good service. I shall be booking another trip with them.

Date of experience : 18 April 2023

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Jules Verne , élégance, Tradition et Découvertes

Découvrez le Jules Vernes, premier bateau de la toute nouvelle compagnie francophone Croisières Maritimes & Voyages. Ce navire premium est taillé pour la découverte et l’exploration. Anciennement nommé l’Astor, il arrivera en mer début Mai 2021 après une rénovation complète en cale sèche. Avec sa capacité de seulement 546 passagers, et grâce à ses 280 membres d’équipage, le Jules Verne proposera des prestations haut de gamme. Les privilégiés à bord découvriront un équipage francophone dédié à leur confort, une gastronomie française succulente, des dîners thématiques selon l’itinéraire mais aussi de nombreuses animations. En plus de spectacles et artistes invités, chaque croisière comptera des Conférenciers Destinations pour se plonger au coeur des endroits visités.À bord, vous profiterez aussi de cabines spacieuses et confortables, de l’accès au spa gratuit et d’une ambiance élégante faisant honneur aux traditionnels voyages en mer. Les voyageurs en solo seront également les bienvenus avec 32 cabines réservées exclusivement pour eux et un programme d’activité qui leurs est dédié.Les itinéraires proposés seront différents, variés et toujours au départ de France. Avec au total 19 croisières et 75 escales visitées, le Jules Vernes vous proposera ses magnifiques aventures en mer 100% francophone à partir de Mai 2021.

• Année de rénovation 2021
• Tonnage 21000 tn.
• Capacité de Passagers 546
• Nombre de Membres de l'équipage 280

• Croisières Maritimes et Voyages
• Bateaux de Croisières Maritimes et Voyages

Découvrez les points forts du Jules Verne

Voyageurs solo.

Les Voyageurs Solo sont les bienvenus à bord du Jules Verne. Le navire offre 32 cabines exclusivement dédiées aux Voyageurs Solo, soit 10% du nombre de cabines du Jules Verne. Le tarif de ses cabines intérieures et extérieures comprend un faible supplément, bien inférieur cependant aux pratiques du marché. De plus, les croisières de 6 nuits et plus proposent un programme d’activités variées spécialement conçu pour ceux qui voyagent seuls. 

Navire premium

Embarquez à bord du Jules Verne, un bateau élégant et haut de gamme. Grâce à sa petite taille, vous aurez la chance d’accéder à des ports uniques inaccessibles aux gros paquebots. De plus avec une capacité de seulement 546 passagers, il promet un service d’exception et une ambiance intime. Profitez d’un équipage attentif, d’installations élégantes, de cabines confortables et surtout d’un voyage agréable en mer. Offrez-vous une expérience exceptionnelle renouant avec la tradition de la croisière et de la découverte des escales visitées

Le Français à l’honneur

Le Jules Verne met à l’honneur le français à son bord pour que tous les passagers se sentent comme chez eux à chaque instant. L’équipage du monde entier est francophone afin de pouvoir répondre à toutes vos questions et vous permettre d’échanger librement lors de votre croisière. Les conférenciers et autres animations seront réalisés dans la langue de Molière, et un des restaurants à bord promeut également  la richesse de la gastronomie française. De plus, vous trouverez lors de votre voyage une bibliothèque remplie d’ouvrages en français, des chaînes de télévision en français et bien d’autres choses mettant à l’honneur la magnifique langue française.

Croisières pour adultes

À bord du Jules Verne, profitez d’une expérience de croisière traditionnelle et de qualité supérieure pour adultes. Détendez-vous sur ce navire élégant et haut de gamme loin des paquebots standards de séjours en mer. Seuls les adultes et les adolescents de plus de 16 ans sont accueillis à bord, à l’exception de quelques départs multigénérationnels. Lesdites croisières seront durant des périodes de vacances scolaires et les enfants à partir de 1 an seront acceptés. 

Information détaillée des cabines et des espaces communs des ponts du bateau.

• Pont 3 - Caraïbes
• Pont 4 - Baltique
• Pont 5 - Atlantique
• Pont 6 - Promenade
• Pont 7 - Embarcations
• Pont 8 - Passerelle
• Pont 9 - Soleil

• Cabine Intérieure
• Cabine Extérieure

Tout sur le Jules Verne

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$871 — 5,273

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Voyages jules verne reviews & ratings.

Disappointed

How this company has deteriorated

The cruise was cancelled 2 weeks before departure. The replacement was a serious step down and appalling. The Croisi Boat (MV Beethoven) should be avoided at all pos...

Egyptair… avoid

We enjoyed our holiday, organised by Jules Verne, it was the return home that was the issue. Another tour group arranged the early flights, Luxor - Cairo, to pick up...

VJV cancelled my tour without telling me

I signed up with VJV for the Maldivian Magic tour in March of 2023. I had used them before. My first trip with them (Myanmar) was the best, the next 3 were prett...

Just had to call to amend a booking

Just had to call to amend a booking. Brilliant response... so easy to move the trip to a later date. Just what you need during these difficult times. I've enjoyed so...

FANTASTIC - even though we have not been on holiday with them yet - we were booked to go on Peniche Alsacien at the end of May this year. At the beginning of May I...

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Solo friendly.

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• Train & Rail

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About the company.

Voyages Jules Verne was founded in 1978 on the basis of one simple idea - to operate a train from London to Peking (Beijing) and thence to Hong Kong. In doing so the market to China was opened up at a time, remarkably, when the 'bamboo curtain' was still officially in place.

Further innovative train journeys were to follow and many travel firsts were also achieved including inaugural flights to previously inaccessible areas and the opening of remote border crossing points.

In 1982 Serenissima Travel was acquired and added a complementary list of cultural itineraries to the overall portfolio as well as introducing clients to themed travel such as walking, music & opera and cruising.

World events from 1989 to 1991, most notably the Tian an Men incident in China and the Gulf War, further shaped the future of the Company as even more diversification was necessary. Far from bemoaning the travel recession at the time, this resulted in an expansion of the company's portfolio while still retaining the core group travel ethos.

Voyages Jules Verne was acquired by Kuoni Travel in 1998 but still retains its independent and innovative approach to a comprehensive list of destinations and themes.

Today the range of product encompasses longhaul and shorthaul, weekends and expeditions, the conventional and the unexpected, a variety of themes and special interests - all underpinned by quality and value for money.

The tradition of innovation and creativity is still alive today and evidenced, amongst others, by stays at a convent in Rome, heritage properties in India, the use of royal steamers on the Nile, and a series of special events exclusively arranged for VJV clients.

Voyages Jules Verne Trips & Specials

Cruise the Heart of Central America

Dalmatian Island Explorer

Grand Tour of China

Jordan's Red Sea

Krakow Preserved

Secret Italy

Splendours of Southern India

Venice Simplon Orient Express

VJV Special Events

We offer a range of Special Events on many of our arrangements exclusively for VJV guests, enjoy a ballet in Russia, wine tasting in Sorrento or dinner at a Pagoda in Burma.

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