Principles of Hospitality and Tourism

Related Resources

Advisor resource center tutorial.

Explore the features of DECA's Advisor Resource Center with this helpful tutorial.

DECA Chapter Strategy Guide

DECA's chapter strategy guidebook is intended for advisors to use with their chapter members and includes modules with lesson plans and student worksheets. It can be used as a road map of how DECA advisors and members can implement to manage their DECA chapter effectively.

This Is How We Do DECA Advisor Guidebook

DECA's "This Is How We Do DECA" publication is the perfect guidebook for DECA advisors. Learn about DECA, the advisor's role, chapter strategy, how to gain support and more.

Use Integrated Marketing Campaign Events in the Classroom

Participants in the Integrated Marketing Campaign Events will develop an integrated marketing campaign of no more than 45 days in length for a real event, product, or service, and present the campaign in a role-play situation to a prospective client/advertiser.

Contact DECA staff for more information.

Become a deca insider.

Get the latest news, important notifications, weekly case study and more delivered in your inbox with DECA Direct Weekly.

hospitality and tourism role play deca

Become a DECA Insider

Get the latest news, important notifications, weekly case study and more delivered in your inbox.

DECA prepares emerging leaders and entrepreneurs in marketing, finance, hospitality and management in high schools and colleges around the globe.

UN Tourism | Bringing the world closer

Share this content.

  • Share this article on facebook
  • Share this article on twitter
  • Share this article on linkedin

A United Vision for Nature - 'Nature Positive' Report Marks New Collaborative Era in Travel & Tourism

  • All Regions
  • 22 Apr 2024

WTTC, UN Tourism and the Sustainable Hospitality Alliance join forces to support Nature Positive Tourism

UN Tourism

The leading players of Travel & Tourism globally have published a landmark joint report setting out their joint plan to help halt and reverse biodiversity loss.

Launched on Earth Day 2024, "Nature Positive Travel & Tourism in Action" is the creation of the high-level 'Nature Positive Tourism Partnership, made up of the World Travel & Tourism Council ( WTTC ), the World Tourism Organization ( UN Tourism ) and the Sustainable Hospitality Alliance ( the Alliance ).

For years, UN Tourism has been at the forefront of integrating tourism into the broader UN biodiversity agenda, including supporting the work of the Secretariat of the Convention on Biological Diversity (CBD)

Developed in collaboration with specialist consultancy ANIMONDIAL, the report is the sector's pledge to support the implementation of the Kunming-Montreal Global Biodiversity Framework (GBF), the UN's Biodiversity Plan.

It presents more than 30 case studies of inspiring and progressive actions from around the world involving large and small businesses, national and local government agencies, civil society groups, and inter-sectoral partnerships.

By offering actionable guidance and insights, this report not only highlights the intrinsic link between biodiversity and tourism's resilience, but also empowers businesses to become stewards of nature.

Historic partnership for nature

Ms. Julia Simpson, WTTC President & CEO , said: "This historic partnership with Travel & Tourism heavyweights is a significant step in our collective journey towards a more sustainable and responsible sector. This report is not merely a publication but a movement towards integrating environmental stewardship into the core of travel experiences. As we celebrate Earth Day, let us heed the call to nurture and protect our destinations. Our sector's reliance on nature, coupled with our expertise in creating inspiring and memorable experiences, means we are ideally placed to be guardians of nature."

Mr. Zurab Pololikashvili, Secretary-General of UN Tourism , said: "For years, UN Tourism has been at the forefront of integrating tourism into the broader UN biodiversity agenda, including supporting the work of the Secretariat of the Convention on Biological Diversity (CBD). This pivotal new collaboration among key global players sets a robust framework for sustainable practices that not only drive significant impact but also exemplify the power of united efforts in conserving biodiversity. This report is a testimony to what we can achieve together for nature's preservation, inspiring a global movement towards more sustainable and resilient tourism."

Mr. Glenn Mandziuk, Sustainable Hotel Alliance CEO , said: "This report is a milestone for Travel and Tourism, representing our commitment as an industry to protect and conserve nature. The Alliance is proud to contribute to and collaborate on this insightful and action-orientated report which will bring tangible change to destinations around the world, supporting biodiversity.  Nature underpins our society, economies and indeed our very existence. The hospitality industry is today a leader amongst industries in its Nature Positive approach and this report signifies how much our industry understands the true value of nature."  

Expert-led coalition

Recognising that the sector has a critical role to play in protecting and conserving biodiversity, the Nature Positive Tourism approach is designed to be a touchstone for actionable change. It focuses on equipping the sector with the tools and insights needed to nurture and protect destinations upon which it depends.

The commitment of the Partnership to work towards "net positive for nature" draws on extensive consultation with experts from business, government, academia and civil society, including the International Union for Conservation of Nature (IUCN) and the World Commission on Protected Areas (WCPA).

The report, which follows the 2022 WTTC report "Nature Positive Travel & Tourism", includes practical frameworks and real-world examples that encourage both travel providers and travellers to embark on journeys that contribute to the conservation of our natural treasures.

Related links

  • Download News Release on PDF
  • Report “Nature Positive Travel & Tourism”
  • UN Tourism Biodiversity
  • Sustainable Hospitality Alliance

Related Content

Over 260 applications from 60+ countries: best tourism ..., un tourism puts spotlight on investments and empowermen..., un tourism calls for cross-cultural dialogue and climat..., un tourism and icca partner around sustainable developm....

hospitality and tourism role play deca

Download ICDC 2024 Certificates and Competitor Transcripts

hospitality and tourism role play deca

Use the information below to download certificates and competitive event transcripts from DECA's 2024 Collegiate and High School International Career Development Conferences.

CERTIFICATE OF ACHIEVEMENT

All ICDC participants will receive a digital Certificate of Achievement recognizing their participation in the International Career Development Conference.

CERTIFICATE OF EXCELLENCE

ICDC competitors scoring a combined total score of 70% or better on the competitive event components from the preliminary competition will earn a digital Certificate of Excellence.

COMPETITIVE EVENTS TRANSCRIPT

Supporting college and career readiness, DECA’s competitive events transcripts express each member’s performance rated against National Curriculum Standards identified as essential knowledge and skills and 21st Century Skills.

DECA transcripts are an exceptional tool to provide feedback for both advisors and members in helping them assess areas for improvement in course instruction and student learning. The transcripts provide ranking and performance measures for each instructional area on the career cluster exam and feedback for each performance indicator and/or evaluation criterion the judge evaluates.

Because of the structure of DECA’s competitive events program, all data is normalized and should be viewed as a snapshot of performance rather than a competition ranking. These sample transcripts provide information on how to read the data provided.

  • Sample Role-Play Event Transcript
  • Sample Written/Prepared Event Transcript

Learn more about DECA's competitive events process and transcripts here .

INSTRUCTIONS FOR ACCESSING THE CERTIFICATES AND TRANSCRIPT

  • Log into www.deca.org/studentportal
  • Click the Conferences Tab
  • Click ICDC Exports

Chapter Advisors:

  • Log into www.deca.org/register ‍
  • Click 2024 High School ICDC (or 2024 Collegiate ICDC)
  • Click Student Transcripts Button to download transcripts
  • Click ICDC Certificates Button to download certificates

Chartered Association Advisors:

Christy Rutherford is DECA's education manager. She enhances and manages an educational framework for DECA’s comprehensive learning program ensuring that all student programs are aligned to National Curriculum Standards. Christy also leads the advisor professional learning series and programs to support local chapter advisors.

Discussion Questions

Classroom connection, career cluster:, instructional area(s):, performance indicators:.

hospitality and tourism role play deca

Making the Most of Conferences: Your DECA ICDC Era

DECA ICDC can lay the foundation for your professional life—if you come ready to engage, learn and stretch your skills. In this article, dive into how to make the most out of your conference experience.

hospitality and tourism role play deca

Exclusive Travel Discounts for DECA Members

DECA has arranged special airfare considerations for those attending DECA conferences in 2024. Check out special deals and discounts.

hospitality and tourism role play deca

Download ICDC 2023 Certificates and Competitor Transcripts

Learn how to download certificates and competitive event transcripts from DECA's 2023 Collegiate and High School International Career Development Conferences.

hospitality and tourism role play deca

Social Media at DECA Conferences: Do’s and Don’t’s

This conference season, don't forget to collaborate, create and connect with the DECA community. As you prepare, check out these five tips to remember as you pull out all the stops for social media shots this Spring.

DECA prepares emerging leaders and entrepreneurs in marketing, finance, hospitality and management in high schools and colleges around the globe.

  • Share full article

A woman wearing a wet suit stands with water in the background.

Why Did the Hotel Chain Hire a Marine Biologist?

Megan Morikawa of the Iberostar Group is applying science — and scale — to eliminate food waste, save coral and collaborate across the travel industry to cut carbon.

Megan Morikawa went from getting her Ph.D. at Stanford to working for the Spanish hotel group as director of sustainability. Credit... Iberostar

Supported by

Elisabeth Goodridge

By Elisabeth Goodridge

  • May 15, 2024

Carbon neutrality, zero waste and serving seafood solely from responsible suppliers: Many boutique eco-tourism destinations — particularly those catering to small numbers of luxury travelers — can reach or come close to sustainability goals such as these, but what about a decades-old resort company operating 97 properties across 14 countries?

As the global director of sustainability at Iberostar Group , Megan Morikawa is striving to prove that large travel operators can be better stewards of the planet. The Stanford-educated marine biologist is applying science to achieve these goals and more, such as helping the privately held hospitality company build coral research labs and use A.I.-powered trash cans to reduce kitchen waste.

In a nearly two-hour video conversation, Dr. Morikawa talked about her career pivot from academia to hospitality, the importance of collaboration across the travel industry and her new role for the Travel Foundation , a nonprofit providing destinations with sustainable-tourism research, strategy and training.

This conversation has been edited and condensed for clarity.

What led you to research coral reef die-offs for your doctorate?

Basically, the theme of my technical background is how we can use the technology of genetics and genomics to better conserve species on the planet.

My Ph.D. adviser, Stephen Palumbi, was focused on genetics, genomics and coral reefs. His whole proposition was: Could we find the world’s toughest corals, learn what makes them tough and use that to help predict winners and losers of climate change, so that managers could better understand how to restore reefs?

How did you end up in travel?

It was at the end of my Ph.D. when at Stanford I met Gloria Fluxá Thienemann, Iberostar’s vice chairman and chief sustainability officer. My adviser and I were scratching our heads asking, “What does a Spanish hotel owner have in terms of interest in our research?”

Our initial conversation showed that she was genuinely interested in the science. Gloria’s passion for the science of the oceans has facilitated so much of what we now do.

I moved from academia to Iberostar because really passionate people want to use the private sector to scale solutions for critical ecosystems, like coral reefs.

Iberostar now has three coral labs and seven underwater nurseries in three countries. How did that start?

The first year that I joined, we constructed our first coral lab at a property in the Dominican Republic. It would have taken us four or five years if we were doing this from an academic standpoint.

The coral lab is three things in one. It’s an outreach center, where guests and others can pop in and stumble upon seeing — for many of them — coral for the first time. But it’s also a genetic bank: Corals in the Caribbean are experiencing a lot of challenges, like widespread disease and bleaching events. Having a genetic bank is an important asset saving for genetic diversity. Our third objective is to recreate coral bleaching: The lab has a sophisticated system that recreates heating waves with small tanks so that we can stress individual corals, and predict winners and losers, just like I did for my Ph.D.

Iberostar has taken hotels off fossil fuels, partnered to create a waste-management system in Brazil and more. How is it making these changes?

The question is always around how you scale sustainability. Scaling is an interesting combination of being able to speak in a high-level strategy voice about say, business objectives, and then being able to translate that down to the actual actions that a hotel director needs to take.

Because it’s not just our executive leadership. From our operations to our procurement team to our head of human resources, we all recognize the risk climate change poses to our business. So the passion and enthusiasm to do something about it is there and was not what needed to be sparked.

Tell me about these trash cans.

We do a lot of work on our food waste — we serve around 45 million meals a year.

With our partnership with Winnow , an A.I. waste management company, we have placed devices in our kitchens that have an A.I.-assisted camera and scale that allows for chefs to spend the first month or so training the model on what the camera is seeing. Through time, the system automatically registers what is being wasted.

With that data, we can get feedback on those economic losses as well as carbon footprint losses. And finally, what is it that we are throwing away? And how can that help us to inform how we produce food the next day?

What are the top challenges to Iberostar’s sustainability goals?

Travel is made up of a bunch of different businesses in different sectors. And how that all joins together can be really difficult to understand — particularly in the role we all play in protecting natural resources. Because we are a beachfront resort company, when we see erosion and other impacts on those areas, it’s really clear and evident. But one of our excursion providers might not be thinking about it as much in their day-to-day.

As a scientist, I recognize that a lot of discovery of how to do things that have never been done before requires quick absorption of new materials and being able to speak multiple languages. And by that, I don’t mean linguistic languages; I mean speaking from a research standpoint to a government standpoint to a business standpoint. A lot of the barrier to collaboration was not being able to communicate effectively with each other.

Are any of these changes something a guest would see?

We somewhat boldly said we are demonstrating that a luxury hospitality experience does not require single-use plastics. What I like to say is that when you see a room that is free of single-use plastics, it’s kind of hard to unsee it. A lot of times it can be thought of — initially — as needing to remove items. But I think our operations team thought critically about ways to elegantly offer an experience that was a better product. So that’s probably the most tangible way that we can see that.

What is the purpose of the Travel Foundation?

The Travel Foundation is a U.K.-based NGO, providing research, strategy and support in their aim for tourism to provide the greatest benefits for every destination around the world, so local communities and environments can thrive. The role I’ve taken is chair of the board of trustees.

A recent research piece they published was looking at how to model pathways to reach net zero emissions, looking at aviation, transport and hotels. The Travel Foundation also supports destinations in producing management plans. For Lake Tahoe, in California, they’ve been doing great work to help the area think through its new boom in tourism and how residents can have a voice.

When it comes to changing human impact on the environment, what are steps that travelers could take?

One of the best things that tourists can do is to inject mindfulness into their decisions. I know it sounds really silly, but the more meaning that we draw from the choices that we make in our consumption, the more likely we’re able to maximize the value that comes from it and make them memorable experiences.

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Elisabeth is the deputy editor for the Travel Desk at The New York Times. More about Elisabeth Goodridge

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

Advertisement

Essential Elektrostal

hospitality and tourism role play deca

Elektrostal Is Great For

Eat & drink.

hospitality and tourism role play deca

Explore Kratovo

Essential kratovo.

hospitality and tourism role play deca

LIGHT Report: A.C. Casinos Generated $467M in Tax Revenue in 2023

casino-impact-report-featured

LIGHT released this report in collaboration with the Casino Association of New Jersey.

Atlantic City, N.J.   — The Lloyd D. Levenson Institute of Gaming, Hospitality & Tourism (LIGHT) at Stockton University released a new report May 15 in collaboration with the Casino Association of New Jersey (CANJ) called 2023 IMPACT: Atlantic City Casino Industry .

According to the report, despite market challenges, the Atlantic City casino industry was able to generate $467 million in gross gaming tax revenue in 2023, representing a nearly 12% increase over the industry’s last peak in gross gaming tax revenue in 2006. The industry continues to be one of the largest employers in southern New Jersey and a source of vital tax revenue benefitting New Jersey’s most vulnerable residents.

Despite its triumphs and challenges, Atlantic City continues to persevere. The casino industry remains the economic engine of not only South Jersey, but the entire State of New Jersey." Jane Bokunewicz, faculty director, LIGHT at Stockton University

“As one of the largest employers in southern New Jersey, we know that when our properties are successful, so are our employees and the communities we serve,” said Mark Giannantonio, president of the Casino Association of New Jersey (CANJ). “This new report from the LIGHT Institute at Stockton University is meaningful because it helps shed light on how the revenue the casino industry generates is dedicated to supporting some of New Jersey’s most vulnerable citizens. It also shows our support for vendors from all corners of the state and the investments we are making to continue Atlantic City’s transformation.”

The Atlantic City casino industry still has not recovered from reductions in business since the COVID-19 pandemic, with casino wins generated from patrons at six of the nine Atlantic City properties year-to-date still lagging those from pre-pandemic periods.  The industry also has faced numerous additional challenges in that same period including increases in regional gaming competition, operating expenses, inflation, labor costs, and labor shortages.

Despite these challenges, the casino industry has continued to make significant capital investments and remained a strong community partner. In addition, growth in online gaming revenue, which is taxed at a higher rate than brick-and-mortar gaming revenue, led the industry to record-high total gaming tax contributions for the year.

Highlights of the report include:

  • Net revenues in 2023 appear to be reestablishing the trend of increasing non-gaming net revenue share for Atlantic City, supported by industry-wide investment in non-gaming amenities.
  • Casino operators paid for municipal services like water and sewer, operations’ permits like mercantile licenses, and contributed to parking and hotel room fees. This activity, just a sample of taxes and fees paid by casino operators, when combined with the gross gaming taxes, resulted in a total of $681.95 million in contributions for the calendar year.
  • This contribution is measured during the State’s fiscal year, from July 1, 2022, through June 30, 2023.
  • The industry spent $632 million on goods and services, supporting vendors from across New Jersey.
  • In 2023, Atlantic City's gaming operators generated $467 million just in gross gaming tax revenue, a nearly 12% increase from the industry’s last peak for that metric of $417.5 million in 2006 – before the launch of online and sports wagering.
  • Operators spent $258 million in capital improvements, the highest single-year reinvestment in the city since 2008, bolstering tax revenue and creating good-paying jobs.
  • The industry is one of the largest employers in southern New Jersey with 22,634 employees.
  • This was a 3.2% increase over 2022, but still down from pre-pandemic levels in 2019.
  • The casino industry is a strong community partner, donating millions of dollars to local, county and statewide organizations like the Community Food Bank of New Jersey and the Boys and Girls Club of Atlantic City.

Click here to view the full report.

                                             #          #          #

About Levenson Institute of Gaming, Hospitality and Tourism (LIGHT) at Stockton University

The Lloyd D. Levenson Institute of Gaming, Hospitality and Tourism (LIGHT) at Stockton University provides a forum for public policy discussions regarding the gaming, hospitality and tourism industries in New Jersey. The Levenson Institute engages Stockton’s faculty, students and others in research, conferences and report writing to support sound decision making among policy makers and leaders in the region’s three largest industries. Along with other Stockton University centers, institutes and programs, LIGHT is a key part of Stockton’s commitment to playing a central role in issues that are vital to the economic and social well being of our community and region. 

About the Casino Association of New Jersey  

The Casino Association of New Jersey (CANJ) is a trade organization that provides a collective voice for the Atlantic City casino industry by facilitating the exchange of information and ideas between our industry, small businesses, Atlantic City stakeholders and the general public. The CANJ consistently advocates for legislation and initiatives that support the ongoing revitalization of Atlantic City into a world-class destination resort. A thriving casino industry drives economic growth, job creation, increased tax revenue for state and local budgets, and prosperity for city residents, hardworking families and businesses which rely on the casinos for their livelihood. Our goals are simple: protect and grow the tens of thousands of jobs the casino industry supports across New Jersey and continue Atlantic City’s transformation into a world-class destination resort. For additional information, please visit  www.casinosnj.org .

Tagged: LIGHT Lloyd D Levenson Institute of Gaming Hospitality and Tourism News 2024

  • Office of the President
  • Read Stockton Now
  • Media Resources
  • Do Business With Stockton
  • University Alerts
  • Health & Safety
  • Statements & Policies

Stockton University Seal

Stockton University 101 Vera King Farris Drive Galloway, NJ 08205-9441 (609) 652-1776 Maps, Directions & Parking Accessibility Statement

Additional Locations

  • Atlantic City

Accolades & Special Recognitions

Stockton University is an Equal Opportunity Institution © 2024 Stockton University

Competitive Events

Find Your Event

Competition Success

Online Practice Exams

Vocabulary Flipcards

Performance Indicator Flipcards

Video Library

Chapter Name

Travel and Tourism Team Decision Making

The Travel and Tourism Team Decision Making Event includes marketing and management functions and tasks that can be applied in enterprises engaged in passenger transportation, travel service, attracting and serving the traveling public, arranging tours or acting as independent ticket agencies, and other services incidental to the travel or tourism industry.

Career Opportunities

Recovering lost sales through cabana rental

You are to assume the roles of the director of customer service and the director of park services at Aqua Falls, a large waterpark located in a city known for tourism. The director of the park (judge) wants you to determine services and pricing for a new service the park is offering upon reopening.

Hospitality and Tourism

Each team member will be given a 100-question, multiple-choice, hospitality and tourism cluster exam. The scores will be averaged to produce a single team score. Each exam question is linked to a specific performance indicator within an instructional area.

Sample Exams

Exam blueprint.

The chart below shows the number of items per instructional area for the 2023-2024 exams used at the district level, chartered association level and the International Career Development Conference.

EXAM STRATEGIES

The exam blueprint is your best friend.

Use the exam blueprint to focus your preparation efforts. You may prioritize studying instructional areas with the higher number of questions listed the blueprint.

Keep Expanding Your Knowledge

As you advance in competition, exam items become more specialized to the Career Cluster. Therefore, you should start with an understanding of general business concepts in the Business Administration Core and build on the knowledge within the Career Cluster of your competitive event.

Review Your Work

Don’t just take the exam! After you take the exam, compare your answers to the exam’s key. If you incorrectly answer a question, re-read the question, note the correct answer, and then read the descriptive key. The descriptive key explains the correct answer and why the other answers are incorrect. This will also help you understand the performance indicator addressed in the exam question.

Focus Your Efforts Where They Need To Be

Each exam question is linked to an instructional area. For each incorrect answer, tally the instructional area it matches. If you are noticing a pattern of incorrectly answering questions within particular instructional areas, spend more time learning the knowledge and skills within those instructional areas. Spend more time reviewing the performance indicators under those instructional areas.

Form Study Groups

Because there are only seven DECA exams, chances are high that some of your fellow chapters are taking the same exam as you, even if they are in a different competitive event. Use this opportunity to form study groups. You could consider taking the exam together and discussing the questions and answers. You could even divide and conquer to prepare study materials to help understand performance indicators.

Get In The Mode

Recreate the testing scene. Find out from your chapter advisor the setting for your exam during competition. Will you be taking the exam online through an electronic device prior to the competition, or  using pencil and paper on-site during the competition? Find out how long you will have to take the test. Then try to replicate the setting using a practice test and using the same time frame you are given in competition.

Develop a Study Schedule

Make sure to study and prepare on a regular basis. Plan a study schedule and calendar leading up to your competition. Do not study right before you take the test. Instead, concentrate on being calm and confident in yourself when taking the exam.

Test Taking Techniques

When taking the exam, use these general test taking techniques:

  • Familiarize yourself with the format.
  • Read the question. Think about the answer.
  • Read all choices before choosing your answer.
  • Eliminate choices you know aren't correct.
  • If you get stuck, circle and come back.
  • Always take an educated guess.
  • If time allows, review your work. ‍

Remain Positive!

Be confident. Refrain from engaging in negative discussions with other members prior to the exam, such as “I’m so nervous – I don’t know if I studied enough.”

Team members will be given a decision-making case study situation involving a problem in a business in the career area. Each team will have 30 minutes to study the situation and organize its analysis using a team decision making format. During the preparation period, teams may consult only with one another about the situation. Participant teams will meet with the judge for a 15-minute presentation. Both members of the team must participate in the presentation. The judge may ask questions of the participants within the 15 minutes.

Sample Role-Plays

Instructional areas.

Each role-play focuses on a primary instructional area. For each role-play, a majority of its performance indicators will focus on that primary instructional area. The following instructional areas may be used in this event's role-plays.

ROLE-PLAY STRATEGIES

Key elements.

The following key elements are always a part of each role-play scenario. Understanding the format and style of the role-play will help you become familiar, feel comfortable and easily identify the key elements so you can maximize your time developing your solution.

  • Participant Role
  • Company and Brief Description
  • Deliverable
  • Instructional Area

Performance Indicators

  • Meeting Location

The performance indicators are your guide to a focused presentation! Apply them to the situation because they are always based on a real-life situation. Use industry knowledge that you have researched before competition to supplement what you know about your performance indicators. This helps demonstrate your proficiency.

What's the Ask?

At the end of any role-play situation, you are presented with what the judge is looking for from you. Make sure you address what the judge is asking while incorporating the performance indicators. You will want to wow your judge with your solution while explaining it by incorporating the performance indicators.

Communication is Key

Speak clearly so that the judge can understand what you are sharing with him/her. You have time to talk about your performance indicators within the situation—don’t rush and take the chance a judge didn’t hear you talking about something. Be natural and comfortable in your role in the situation. Nonverbal communication can be just as important as verbal communication. Smile and be confident to help demonstrate your professionalism.

Be Creative and Stand Out

Be calm, be professional and be enthusiastic. Don’t be scared of your competition. There are many creative ways to approach a role-play, and no one way is necessarily right, so focus on adding your own creative twist to what you do. Don’t just have a “Plan A”; exceed expectations by having options for your judge to select from if the situation calls for it. Setting yourself apart through innovation, creativity and quality ideas is the key way to stay in a judge’s mind long after all the competitors have finished presenting. What can you bring to the presentation that no other competitor will show your judge?

Connect with the Judge

Take time to make sure your judge is following your thoughts. You can ask your judge questions to make sure he or she has understood what you have shared. Near the end of the role-play, the judge will likely ask you questions. When you are preparing your presentation for the role-play, you may anticipate what questions the judge may ask. However, if you need a minute to consider the questions before answering, say so in a professional manner. This reflects your respect of his or her position and your desire to share an informed answer.

Speak the Language

When speaking with the judge, be as professional as possible, while still being personable and accessible. This means using accurate industry terminology when the situation calls for it. Do not be afraid to use sophisticated or rich vocabulary—with­out sounding like you’re just trying too hard to impress, because, of course, you still want to be relatable, friendly, and down-to-earth.

Make a Good Impression

Be friendly, make eye contact and give a firm handshake when you first meet your judge. Do not wait for them to introduce themselves; rather, take the initiative. While you might be nervous and feel awkward, taking initiative shows that you truly are mature, confident and comfort­able. Also, adhere to the dress code, because you come across as much more professional if you really do look like a business executive. You may also consider the career area in which you are competing. For example, as a competitor in Apparel and Accessories Marketing, you may want to wear something that will reflect an interest in fashion or a more creative point-of-view, without being outrageous. You want to leave a good impression with the judge, and of course, be rememberable.

WRITE IT LIKE  YOU MEAN IT

Written entry guidelines.

The written entry must follow the specifications provided in the Written Entry Guidelines section of the DECA Guide for the competitive event. In addition to the Written Entry Guidelines, participants must observe all of the standards on the Penalty Point Checklist. These standards are designed to make competition as fair as possible. Additionally, the Written Event Statement of Assurances and Academic Integrity Form must be signed and submitted with the entry.

Sample Written ENTRY

Written entry strategies, content is king.

The written entry is the foundation of your competitive event. It's your outline for your project or plan, and represents your process to achieving your outcome. Choosing the right written event and the right company, event, idea, product or topic is so important, because you want to be passionate about the work you will endeavor in this process. Be thoughtful when making your decisions using some of these key considerations:

  • Is there enough data accessible?
  • Can I get information I need from the company or about the product, event or idea?
  • Are there real people I can engage with or enlist the help and expertise of?
  • Is this cutting edge or has the potential to be?

First, But Last

The executive summary is one of the most important parts of your written entry. Not only is it likely to be one of the first parts of your entry the judge reviews, it also provides an overall summary of your entry. It should be dynamic, concise and effectively highlight the main points of your written entry all while including a call to action. Often, it is best to write the executive summary last so that you can identify the most relevant components to include. Some tips for an effective executive summary include:

  • Start with a bang.
  • Identify the problem solution and opportunity.
  • Focus on what makes you stand out.
  • Sell don't just tell.
  • Include data and finances.
  • Use graphics and formatting as appropriate.
  • Imagine this is the only thing someone would read.

Review, Edit, Proofread

Once you have completed your written entry, review it against the written entry guidelines and written entry evaluation form to ensure you have addressed each item. If you believe items are missing or need improvement, revisit your written entry and improve those areas. You may also wish to ask consultants to read your written entry against the criteria and provide feedback. Often, that is the best way to determine if your written entry is clearly understood by someone other than you as the project creator(s). In addition, you should edit and revise your written work so that it is well-organized, professional, logical and error free.

Avoid Penalty Points

Penalty points can cause you to lose your chance for advancement quickly! Many times, they can easily be avoided. Some of the most common reasons for penalty points include:

  • Not using the current year’s event guidelines.
  • All participants or advisor not signing the Statement of Assurances.
  • Leaving out sections in the body of the written entry.
  • Having too many pages. Double check the number of pages allowed in your written entry.

Give your entry to a trusted advisor or peer to review against the Penalty Point Checklist.

PRESENT WITH PIZZAZZ

Presentation guidelines.

Each participant may bring a copy of the written entry or note cards pertaining to the written entry to use as reference during the presentation. Only visual aids that can be easily hand carried to the presentation by the actual participant(s)will be permitted. The participants themselves must set up the visuals. Wheeled carts, moving straps or similar items may not be used to bring visuals into the area. Set up time is included in the total presentation time. Participants must furnish their own materials and equipment. No electrical power or internet connection will be supplied. Alternate power sources such as small generators are not allowed. Sound may be used, as long as the volume is kept at a conversational level. Materials appropriate to the situation may be handed to or left with judges in all competitive events. Items of monetary value may be handed to but may not be left with judges. Items such as flyers, brochures, pamphlets and business cards may be handed to or left with the judge. No food or drinks allowed. If any of these rules are violated, the adult assistant must be notified by the judge.  

Presentation Strategies

First things first.

Consider your presentation your time to highlight the most important parts of your competitive event. In every case, you're trying to sell the judge that your idea, concept or plan is the best. Start with that in mind, and develop an outline for your presentation. Your ultimate goal is for the judge to choose your presentation. Consult the presentation evaluation rubric in the DECA Guide to ensure that your presentation includes information for all of the scoring criteria. You may also consider visual aids and if you'll use technology — but make sure they are relevant and meaningful to your presentation.

Brand Yourself A Winner

When creating your project and delivering your presentation, you are essentially developing a brand for yourself and your ideas. Make your presentation’s brand attractive and easy for your judge to remember by wrapping it in a strong visual package. Tie together all the elements of your project, from the charts and graphs of your written document, to your slide backgrounds, to the shirt you wear with a signature element, such as a particular color palette or pattern.

Stop, Look, Listen

A great portion of your presentation’s success isn’t dependent on what you say, but how you say it. Like any good speech, the judge may not recall every statistic, market segment or promotional idea that you deliver, but they will remember how you made them feel. That’s where confidence in your delivery comes in. Being excited, nervous and anxious about your presentation can cause your rate of speech to increase rapidly, making your words fly by in a blur. Always remember the power of pause. When practicing your presentation, incorporate pauses into your phrases. This will create a dramatic, ear-catching effect to keep your judge attentive to your presentation, plus it will emphasize important points and information. 

Eye contact is another way to connect with your judge. Locking eyes shows confidence in the points you’re delivering and is another way to keep your judge engaged in your delivery.

A memorable part of your delivery that will greatly affect how your judge feels is your tone of voice. Your tone should vary depending on the subjects you’re covering in your presentation. For example, presenting a charity that your Community Giving Project supports may be most effective with a serious, earnest tone, yet in sharing your creative marketing  ideas for an Integrated Marketing Campaign event, an excitable, vibrant tone would be great for expressing your creativity. No matter what tone you use, make sure you vary your expression. Nothing will lose a judge’s attention more than a flat, boring delivery that gives them no feeling about your topic. 

While relying on your innate ability to “wing it” is never recommended for competition, writing down paragraphs of perfect phrases, word-for-word, doesn’t guarantee that your presentation will turn out trophies either. Note cards are a handy tool to remember specific numerical data and exact quotes, but using them as a crutch for your memory could reduce your confident delivery, especially in form of eye contact with your judges. Instead, commit your presentation to memory as best as possible. If you thought it, developed it and wrote about it, you should be able, with a bit of practice, to present it well. Use your visual aid to help guide your talking points, with illustrations, diagrams or other images to help cue your words. 

Just because you reach your last slide doesn’t mean it’s time to thank your judge, shake hands and flee the room. The time after your formal presentation is crucial for further interaction with your judge. Take this opportunity to clarify parts of your presentation, show more of your personality and impress your judge with an ability to provide thorough answers to any questions they may have. The best way to flawlessly answer these questions is to prepare for them in advance. Use your advisors and peers as practice judges for your presentation, and request that they each ask you at least three follow-up questions to your presentation. You begin to become more confident delivering answers off-the-cuff and will begin to learn the most commonly asked questions of your presentation. Should your judge not immediately ask any questions, ask for them! 

To leave even more of an impact on your judge, provide them with a handout before you walk out the door, such as a brochure or outline. Use this strategy to highlight important takeaway points from your presentation, further brand yourself and your ideas, and keep a presence in front of your judge, even long after your final handshake. Make sure to have a final statement or call to action to show your judge that you’re interested in following through.

INSIGHTS INTO THE INDUSTRY

Industry trends are patterns or current happenings that occur within a specific industry. Keeping up with the industry helps give you a pulse on issues and trends that are affecting the industry. This knowledge can help you develop creative, relevant and timely solutions for your competitive event.

5 Reasons Why Cruises are Becoming a Top Vacation Choice for Young Professionals

Brand usa creates new consumer campaign, inbound travel remaining strong, travelers find cheaper alternatives to lodging, sustainable travel a priority for majority, top trends in leisure travel, tourism marketing predictions for 2023-2024, growing trend: agricultural tourism, luxury travel demand continues to soar, conquer the competition.

Not only do these interactive competition preparation tools help you expand your industry terminology, understand performance indicators and check your comprehension through exam items, they also help you prepare for DECA competition!

hospitality and tourism role play deca

Expand your vocabulary

hospitality and tourism role play deca

Broaden your knowledge

hospitality and tourism role play deca

Check your comprehension

hospitality and tourism role play deca

DECA Direct Online is your source for competition tips and career insights. Check out these articles and more on DECA Direct Online as you prepare for competition.

Calming Competition Day Nerves

Finding your deca competition soul mate, rock the deca exam, a student guide to mastering deca's role-plays.

DECA+ ACCEPTABLE USE POLICY ‍ A DECA+ subscription is required for each DECA chapter wishing to access the resources within the DECA+ site. The login is to be used only by the chapter and its members, and the login cannot be shared beyond the chapter. Under no circumstances may any of the content, including but not limited to exams, scenarios or sample written entries, in whole or in part, or any item within be published or posted on any website. Under no circumstances may any of the content, including but not limited to exams, scenarios or sample written entries, in whole or in part, or any item within be shared or distributed beyond the specific DECA chapter that has purchased the subscription.  Any chapter(s) which violates the DECA+ distribution and use policy will not be allowed to participate in the current school year’s chartered association conference or the International Career Development Conference. If any exams or scenarios are posted on a chapter or chartered association website in way outside of the distribution and use policy, the chartered association will not be eligible to purchase exams or receive scenarios from DECA Inc. for a period of one year for the first offense. Furthermore, further access to DECA+ by the chapter(s) in violation will be prohibited effective immediately for a period of no less than three years.

Elektrostal, Russia

Essential elektrostal.

hospitality and tourism role play deca

Elektrostal Is Great For

Eat & drink.

hospitality and tourism role play deca

dateandtime.info: world clock

Current time by city

For example, New York

Current time by country

For example, Japan

Time difference

For example, London

For example, Dubai

Coordinates

For example, Hong Kong

For example, Delhi

For example, Sydney

Geographic coordinates of Elektrostal, Moscow Oblast, Russia

City coordinates

Coordinates of Elektrostal in decimal degrees

Coordinates of elektrostal in degrees and decimal minutes, utm coordinates of elektrostal, geographic coordinate systems.

WGS 84 coordinate reference system is the latest revision of the World Geodetic System, which is used in mapping and navigation, including GPS satellite navigation system (the Global Positioning System).

Geographic coordinates (latitude and longitude) define a position on the Earth’s surface. Coordinates are angular units. The canonical form of latitude and longitude representation uses degrees (°), minutes (′), and seconds (″). GPS systems widely use coordinates in degrees and decimal minutes, or in decimal degrees.

Latitude varies from −90° to 90°. The latitude of the Equator is 0°; the latitude of the South Pole is −90°; the latitude of the North Pole is 90°. Positive latitude values correspond to the geographic locations north of the Equator (abbrev. N). Negative latitude values correspond to the geographic locations south of the Equator (abbrev. S).

Longitude is counted from the prime meridian ( IERS Reference Meridian for WGS 84) and varies from −180° to 180°. Positive longitude values correspond to the geographic locations east of the prime meridian (abbrev. E). Negative longitude values correspond to the geographic locations west of the prime meridian (abbrev. W).

UTM or Universal Transverse Mercator coordinate system divides the Earth’s surface into 60 longitudinal zones. The coordinates of a location within each zone are defined as a planar coordinate pair related to the intersection of the equator and the zone’s central meridian, and measured in meters.

Elevation above sea level is a measure of a geographic location’s height. We are using the global digital elevation model GTOPO30 .

Elektrostal , Moscow Oblast, Russia

COMMENTS

  1. Principles of Hospitality and Tourism

    Overview. The Principles of Hospitality and Tourism role-plays will use concepts associated with careers in hotels, restaurants, and tourism and travel. Participants. 1. Exam. Business Administration Core. Appear Before a Judge. 1 role-play, second role-play for finalists.

  2. Principles of Hospitality and Tourism

    DECA Chapter Strategy Guide. DECA's chapter strategy guidebook is intended for advisors to use with their chapter members and includes modules with lesson plans and student worksheets. It can be used as a road map of how DECA advisors and members can implement to manage their DECA chapter effectively.

  3. PDF PRINCIPLES OF HOSPITALITY AND TOURISM EVENT

    role-play to take place at the front deskThe new employee . (judge) will begin the role-play by asking you about the different room rates. After you have given new employeethe (judge) an explanation and have answered new employee's (judge's) questions, the new employeethe (judge) will conclude the role-play by thanking you for your work.

  4. PDF TRAVEL AND TOURISM TEAM DECISION MAKING EVENT

    21st CENTURY SKILLS. Critical Thinking - Reason effectively and use systems thinking. Problem Solving - Make judgments and decisions, and solve problems. Communication and Collaboration - Communicate clearly and show evidence of collaboration. Creativity and Innovation - Show evidence of creativity.

  5. PDF PRINCIPLES OF HOSPITALITY AND TOURISM EVENT

    The participant will present information to you in a role-play to take place at the snack bar. You will begin the role-play by greeting the participant and asking to hear about his/her ideas. During the course of the role-play, you are to ask the following questions of each participant: 1. How can you make sure this situation doesn't happen ...

  6. Principles of Hospitality

    The Principles of Hospitality and Tourism role-plays will use concepts associated with careers in hotels, restaurants, and tourism and travel. ... Because there are only seven DECA exams, chances are high that some of your fellow chapters are taking the same exam as you, even if they are in a different competitive event. ... In the role-play ...

  7. Role Plays

    Each of these events have been categorized into the career clusters of marketing, business management and administration, finance, hospitality and tourism, as well as personal financial literacy and entrepreneurship. DECA, Inc.'s competitive events consist of role plays events, written events, and online virtual business challenges.

  8. PDF Principles of Hospitality and Tourism Event

    EVENT SITUATION. You are to assume the role of the maître d' at GARNET, a four-star restaurant in a city of 200,000 people. As maître d', you are in charge of reservations and overseeing the wait staff and busboys. You are the very first person guests communicate with when they arrive at the restaurant. You will be speaking with the ...

  9. Hospitality + Tourism Articles

    Hospitality + Tourism. Conferences. BY. Exploring Anaheim with California DECA. Mar 25, 2024. ... That means it's time to brush up on the latest business trends to incorporate into your next DECA role-play or prepared event. Career Insights. BY. Improving the Employee Experience. Oct 15, 2021.

  10. DECA Principles of Hospitality and Tourism Flashcards

    Terms in this set (106) Study with Quizlet and memorize flashcards containing terms like Central Reservations System, REIT: Real Estate Investment Trust, Call Accounting and more.

  11. Hospitality Services Team Decision Making

    Each team member will be given a 100-question, multiple-choice, hospitality and tourism cluster exam. The scores will be averaged to produce a single team score. Each exam question is linked to a specific performance indicator within an instructional area. ... At the end of any role-play situation, you are presented with what the judge is ...

  12. A United Vision for Nature

    Recognising that the sector has a critical role to play in protecting and conserving biodiversity, the Nature Positive Tourism approach is designed to be a touchstone for actionable change. It focuses on equipping the sector with the tools and insights needed to nurture and protect destinations upon which it depends.

  13. Download ICDC 2024 Certificates and Competitor Transcripts

    Because of the structure of DECA's competitive events program, all data is normalized and should be viewed as a snapshot of performance rather than a competition ranking. These sample transcripts provide information on how to read the data provided. Sample Role-Play Event Transcript; Sample Written/Prepared Event Transcript

  14. The economic impacts of information and communication technologies in

    Recognizing the pivotal role of information and communication technologies (ICTs) in generating economic benefits within the tourism and hospitality industry, this research aimed to develop a comprehensive understanding of the economic impacts of ICTs through a systematic review of the literature published on this topic since 2000.

  15. PDF Principles of Hospitality and Tourism Event

    use during the role-play situation. 2. You will have up to 10 minutes to role-play your situation with a judge (you may have more than one judge). 3. You will be evaluated on how well you meet the performance indicators of this event. 4. Turn in all your notes and event materials when you have completed the role-play. PERFORMANCE INDICATORS 1.

  16. Meet the Marine Biologist Who Works for a Hotel Chain

    In a nearly two-hour video conversation, Dr. Morikawa talked about her career pivot from academia to hospitality, the importance of collaboration across the travel industry and her new role for ...

  17. Hospitality and Tourism Professional Selling

    The following key elements are always a part of each role-play scenario. Understanding the format and style of the role-play will help you become familiar, feel comfortable and easily identify the key elements so you can maximize your time developing your solution. Participant Role; Company and Brief Description; Judge Role; Deliverable ...

  18. Elektrostal Tourism (2023): Best of Elektrostal, Russia

    Elektrostal Tourism: Tripadvisor has 778 reviews of Elektrostal Hotels, Attractions, and Restaurants making it your best Elektrostal Tourism resource.

  19. Kratovo, Russia 2023: Best Places to Visit

    Kratovo Tourism: Tripadvisor has 88 reviews of Kratovo Hotels, Attractions, and Restaurants making it your best Kratovo resource.

  20. LIGHT Report: A.C. Casinos Generated $467M in Tax Revenue in 2023

    Atlantic City, N.J. — The Lloyd D. Levenson Institute of Gaming, Hospitality & Tourism (LIGHT) at Stockton University released a new report May 15 in collaboration with the Casino Association of New Jersey (CANJ) called 2023 IMPACT: Atlantic City Casino Industry.. According to the report, despite market challenges, the Atlantic City casino industry was able to generate $467 million in gross ...

  21. Travel and Tourism Team Decision Making

    Each team member will be given a 100-question, multiple-choice, hospitality and tourism cluster exam. The scores will be averaged to produce a single team score. Each exam question is linked to a specific performance indicator within an instructional area. ... At the end of any role-play situation, you are presented with what the judge is ...

  22. Elektrostal, Russia 2023: Best Places to Visit

    Elektrostal Tourism: Tripadvisor has 770 reviews of Elektrostal Hotels, Attractions, and Restaurants making it your best Elektrostal travel resource. Skip to main content. Review. Trips Alerts Sign in. Basket. Explore Elektrostal. Hotels. Vacation Rentals. Things to Do. Restaurants. Travel Forums. Flights. Rental Cars. Add a Place. More. See ...

  23. Geographic coordinates of Elektrostal, Moscow Oblast, Russia

    Geographic coordinates of Elektrostal, Moscow Oblast, Russia in WGS 84 coordinate system which is a standard in cartography, geodesy, and navigation, including Global Positioning System (GPS). Latitude of Elektrostal, longitude of Elektrostal, elevation above sea level of Elektrostal.