muster drill royal caribbean cruise line

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Royal caribbean group reinvents cruise industry’s safety drill.

MIAMI, July 24, 2020 – Royal Caribbean Group is replacing one of the least-loved but most important parts of a cruise vacation – the safety drill – with Muster 2.0™, an entirely new approach to delivering safety information to guests. The innovative program, the first of its kind, reimagines a process originally designed for large groups of people into a faster, more personal approach that encourages higher levels of safety.

With Muster 2.0, the key elements of the safety drill – including reviewing what to expect and where to go in case of an emergency, and instructions on how to properly use a life jacket – will be accessible to guests on an individual basis instead of a group approach that has been followed historically. New technology, eMuster™, will be used to help provide the information to guests via their mobile devices and interactive stateroom TVs. Travelers will be able to review the information at their own time prior to setting sail, eliminating the need for the traditional large group assemblies. The new approach also enables everyone on board to maintain better spacing as guests move about the ship, and it allows guests to enjoy more of their vacation with no interruption.

After reviewing safety information individually, guests will complete the drill by visiting their assigned assembly station, where a crew member will verify that all steps have been completed and answer questions. Each of the steps will need to be completed prior to the ship’s departure, as required by international maritime law.

“The health and safety of our guests and crew are our number one priority, and the development of this new muster process is an elegant solution to an outdated, unpopular process,” said Richard Fain, chairman and CEO, Royal Caribbean Group. “The fact that this will also save guests time and allow the ship to operate without pause means that we can increase health, safety and guest satisfaction simultaneously.”

“Muster 2.0 represents a natural extension of our mission to improve our guests’ vacation experiences by removing points of friction,” said Jay Schneider, Royal Caribbean Group’s senior vice president of digital. “In this instance, what’s most convenient for our guests is also the safest option in light of needing to reimagine social spaces in the wake of COVID-19.”

This marks the first dramatic change to the safety drill process in a decade, since Royal Caribbean’s Oasis of the Seas moved the life jackets from guest staterooms to the muster stations, which improved the evacuation process and has been widely followed throughout the industry. More than a year in the making, Muster 2.0 is also an initiative that will be part of the comprehensive set of protocols and procedures Royal Caribbean Group is developing along with the Healthy Sail Panel that was recently assembled in collaboration with Norwegian Cruise Line Holdings Ltd.

“This new process represents the kind of innovation that the Healthy Sail Panel is focusing on as part of its mission to enhance the health and safety of cruising,” said former Utah Gov. Mike Leavitt, co-chair of the Healthy Sail Panel. “It shows that we can accomplish a lot if we try to think outside the box on safety.” 

“I'd like to extend my congratulations to Royal Caribbean Group on this innovative milestone. It's exactly what our industry needs during these unprecedented times and we appreciate the generous offer to participate in this innovation,” said Frank Del Rio, President and CEO, Norwegian Cruise Line Holdings Ltd. “In this industry, we all work cooperatively to enhance health and safety, and this is an example of that.”

The distributed muster for ocean-going vessels concept is patented in the United States and is patent-pending in major markets around the world, including the various cruise industry flag states. The company has also worked with international regulators, the U.S. Coast Guard and other maritime and government authorities to ensure it meets all safety requirements.

In addition to introducing the new process on the ships of its own cruise lines – Royal Caribbean International, Celebrity Cruises and Azamara – Royal Caribbean Group is offering to license the patented technology to interested cruise operators and will waive patent license fees during the time the world and industry battle the global pandemic. Patent licenses have already been granted to the company’s joint venture, TUI Cruises GmbH, as well as Norwegian Cruise Line Holdings Ltd., the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises.

Muster 2.0 was first tested on Royal Caribbean’s Symphony of the Seas in January 2020. Guests who took part in the mock process indicated a strong preference for the new approach and also reported better comprehension and retention of the safety information.

About Royal Caribbean Group Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprising four global brands: Royal Caribbean International , Celebrity Cruises , Azamara and Silversea . Royal Caribbean Group is also a 50% owner of a joint venture that operates TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate 63 ships with an additional 16 on order as of July 10, 2020. Learn more at www.rclcorporate.com or www.rclinvestor.com .

Related Images

Muster 2.0: a new kind of safety drill

Royal caribbean recently launched muster 2.0, which allows cruise guests to conduct muster drills via their own mobile devices instead of having to report to a muster station before the ship departs. frances marcellin finds out why the new process was developed, how it will help during covid-era cruising and how it could impact the industry..

An emergency drill onboard AIDAsol cruise ship in 2019. Image: MikhailBerkut / Shutterstock.com

R ichard Fain, the chairman and CEO of Royal Caribbean, once described the traditional muster drill on board cruise ships as an “outdated, unpopular process”.

With an eye on providing a smoother passenger experience, the cruise company committed to improving the procedure by leveraging the latest technology. The result is Muster 2.0, which has been both patented and piloted, and is ready to roll out across the fleet.

Following extensive testing on board Symphony of the Seas in January this year, Fain confirmed they had found an “elegant solution” that would mean increasing “health, safety and guest satisfaction simultaneously”.

When ships return to cruising after the pandemic-forced break, it is also a process that will enable passengers to cruise more safely in light of Covid-19 even though this isn’t what it was originally designed for.

Adam Coulter, managing editor of Cruise Critic UK, says that Fain’s view is common in the industry and that Cruise Critic receives similar feedback from cruisers directly.

“It’s understood that the muster drill is an important safety demonstration to have,” he explains, “but we often hear complaints about the process itself.”

The new digital muster process will support Covid-19 safety principles regarding overcrowding and social distancing as guests can visit their designated muster stations over a period of four hours rather than at the same time.

Muster 2.0 removes friction on board

When looking at the new Muster 2.0 drill process in the context of Royal Caribbean’s digital transformation, it is a natural development for a company striving to reduce passenger friction on board.

“The innovative programme is the first of its kind and reimagines a process originally designed for larger groups of people into a faster, more personal approach that encourages higher levels of safety,” says Royal Caribbean’s vice president of sales Ben Bouldin for Europe Middle East and Africa.

The safety drill has always put a pause on the cruise experience

Over the last few years reducing friction has been the focus of Royal Caribbean’s digital department and the goal of the Royal app, which, among other features, allows guests to avoid queues by finding out information and booking dinner tables, activities, excursions and shows online.

In 2018, at the launch of Symphony of the Seas, Royal Caribbean’s senior vice president of digital Jay Schneider explained to Future Cruise that building guest products that “get people out of lines and let people enjoy their vacation first and foremost” has been one of his main missions.

Recently he said that: “Muster 2.0 represents a natural extension of our mission to improve our guests’ vacation experiences by removing points of friction.”

Ben Bouldin is Royal Caribbean’s vice president sales for Europe Middle East and Africa. Image: Royal Caribbean

Schneider and Nick Weir, the senior vice president of entertainment at Royal Caribbean were instrumental to the development of Muster 2.0. Weir is behind some of the most original and innovative entertainment experiences guests can have at sea and has successfully mixed and transitioned formats and blended technology into traditional structures, such as turning an on-board ice rink into laser tag, back again into an ice show with synchronised drones and moving image effects such as those that transform the ice into an emotive Arctic whale scene.

“The safety drill has always put a pause on the cruise experience, and I felt like it could be more efficient,” explains Nick. When he was a cruise director he explains how he was responsible for the welcome party as well as drill announcements which always brought a halt to the fun as guests were starting to enjoy themselves.

“I happened to be outside on one hot, sweaty day during the drill, and I thought why not put it all on a device so it can be done individually and monitored? Technology naturally played a big part, location services on smartphones is essential, and a big team at Royal Caribbean came together to make it happen.”

A Covid-cruising game-changer?

The new technology, called eMuster, which has been a year in the making, will enable the provision of information to guests through their smartphones and stateroom televisions. This means that all safety presentations can be viewed privately and at the convenience of the passenger. There follows a window of time to complete the drill.

“All guests will then need to physically visit their designated muster station, where a crew member will verify that they have completed the muster process,” says Bouldin, adding that this is in line with the US Coast Guard and International Convention of Safety of Life at Sea (SOLAS), which require the muster drill to be held within 24 hours of a ship’s departure from its embarkation port.

For guests to be able to complete the drill on their own is a real game-changer

This new way ensures that guests can start their holiday and fit the muster drill in around their plans. “For a traditional muster, guests are required to congregate in various different onboard muster stations at a set time to listen to the necessary information,” continues Bouldin. “During this time, food and drink venues are temporarily closed as are onboard activities – this is to ensure that no guests miss the compulsory safety briefing, which lasts around 30-45 minutes. With Muster 2.0, guests can plan to visit their muster station at a time convenient for them.”

Muster 2.0 has been both patented and piloted, and is ready to roll out across the fleet. Image: Royal Caribbean

In terms of value, Coulter thinks that a digital vision could be just as effective as in-person – if not more so. “They have the potential to be even more effective with fewer crowds and distractions,” he says. “Informing individual guests instead of a large group could also help to make the process more streamlined.”

But for the purposes of keeping cruisers safe in the Covid era. Coulter is positive about its benefits. “For guests to be able to complete the drill on their own – without the need to gather with a number of other cruisers – is a real game-changer,” he says.

Rolling out

Royal Caribbean has confirmed that the new Muster 2.0 process will be carried out on Royal Caribbean International, Celebrity Cruises and Azamara ships once they return to service. The cruise line is also patenting the technology to other cruise lines and has even pledged to waive patent license fees in a bid to pull together with other cruise companies against the pandemic.

“Patent licenses have already been granted to the company’s joint venture TUI Cruise GmbH, as well as Norwegian Cruise Line Holdings Ltd., the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises,” confirmed Bouldin.

It's exactly what our industry needs during these unprecedented times

An electronic muster process was first implemented at TUI Cruises in 2014, via handheld touchscreen PCs and the digital processing of information. However, now the company has licensed Muster 2.0 from Royal Caribbean and it is already operational on board.

“Muster 2.0, the muster process which is performed in small groups instead of a drill shortly before departure has been implemented this year parallel to the resumption of cruises on board Mein Schiff 1, Mein Schiff 2 and Mein Schiff 6,” says Dennis Tetzlaff, nautical fleet director at TUI Cruises, adding that TUI’s version involves a maximum of ten guests per group attending safety briefings to uphold social distancing regulations.

Symphony of the Seas. Image: Royal Caribbean

Muster 2.0 is also part of a set of protocols that Royal Caribbean is developing with Norwegian Cruise Line as part of the Healthy Sail Panel , founded to enhance the health and safety of cruising.

“It's exactly what our industry needs during these unprecedented times and we appreciate the generous offer to participate in this innovation,” says Frank Del Rio, president and CEO of Norwegian Cruise Line Holdings. “In this industry, we all work cooperatively to enhance health and safety, and this is an example of that.”

Main image: Royal Caribbean's Symphony of the Seas in July 2019. Image: danmiami / Shutterstock.com

Which Cruise Lines Have Gone Back to Traditional Muster Drills, Which Haven’t and One Reason Why

Richard Simms

• January 28, 2023

Let’s face it: If there was one good thing to come out of the protocols introduced because of COVID, it was the virtual or e-muster drills. The vast majority of cruisers preferred this simpler process over the traditional muster drills. Yet now, several lines are going back to the way things were… whether we like it or not.

What’s The Difference?

For those who perhaps haven’t yet sailed since the changes went into effect — or who are completely new to cruising — here’s the deal: When the pandemic made the idea of gathering with large groups of people a risky proposition, cruise lines had to figure out the best way to deal with muster drills.

Traditionally, these had involved passengers gathering at various designated spots around the ship. Led primarily by entertainment staff, they would demonstrate what to do in case of an emergency. The entire process lasted 30-45 minutes, depending on how long it took guests to arrive and check-in.

To avoid packing cruise passengers into enclosed spaces, the cruise lines rolled out a new muster drill process whereby people could watch the safety demonstration on their phones, computers, or stateroom TVs. They still had to report to their muster stations, but more as a formality so they would know where it was. Needless to say, this quick-and-easy process quickly proved possible.

Which Lines Went Back to Traditional Muster Drills?

Disney was the first major cruise line to bring traditional mustering back. Although the company gave no official reason for the change, there were widespread reports that non-compliance on the part of guests was at least partially to blame.

Soon after, Norwegian Cruise Line followed suit by returning to the traditional muster drill across its fleet, citing safety as the reason.

(Note: This change came even as Norwegian announced they would be making significant cuts to their entertainment staff . As mentioned previously, this particular group of crew members are often called upon by lines to assist with the mustering process.)

It’s unclear that exact “safety” issue cited by Norwegian. The United States Coast Guard is in charge of overseeing and approving any changes made to the mustering process.

When asked if lines were returning to their former way of doing things because of an edict from the Coast Guard, they indicated that they had no involvement in that decision and suggested that questions regarding such changes should be directed to the individual cruise lines.

Royal Caribbean Stay’s the Course

Meanwhile, two other major cruise lines have announced that their intention is to continue using the popular e-muster drill. According to the Royal Caribbean Blog , Greg Purdy — Royal Caribbean International’s Senior Vice President of Marine Operations — recently confirmed the company’s stance.

“We’re always open to change,” he said, “but we’re not so open to going backward. So we will always look for moving forward and doing things if they’re better… for our guests and our crew.”

He added that they were seeing a higher percentage of compliance with the new format than they’d had with traditional mustering.

Carnival’s Muster Drill Stance

Likewise, Carnival Cruise Line has stated that it intends to continue using the e-muster technique. “E-muster requires more staffing resources,” Carnival’s Chief Communication Officer, Chris Chiames, tells Cruise Radio, “but our experience with the e-muster process has been extremely positive and we are able to provide our guests with critical safety information in a more individualized manner, including them understanding very specifically where their muster station is and how to get to it.”

Indeed, Chiamis might have hit the nail on the head regarding why some lines are reverting to traditional mustering. Because e-mustering offers guests more flexibility, it also requires more staffing than traditional mustering, during which a few crew members can provide the required information at a set time to every passenger at the same time.

But it’s not only guests who give high marks to e-mustering. “Our implementation has also received very positive feedback from the U.S. Coast Guard and other safety experts, as well as generated positive comments for effectiveness from our guests during our post-cruise survey results,” Chiamis says. As a result, “We will continue to utilize our e-mustering process while always looking for ways to improve its effectiveness.”

Regardless of using the traditional or the newly introduced e-muster process,  cruise lines are required by law  to complete the safety drill before leaving the dock or immediately following the ship’s departure. 

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Bringing you 15 years of cruise industry experience. Cruise Radio prioritizes well-balanced cruise news coverage and accurate reporting, paired with ship reviews and tips.   

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10 Things You Should *Never* Do on a Cruise, According to Someone Who's Been on 8 Ships

I still remember my very first cruise and how I had no idea what to expect. I was completely clueless on how to navigate such a huge vessel. Six years later (and eight cruises under my belt), I can confidently say I know a thing or two about setting sail. Whether you prefer Royal Caribbean or Princess , here are 10 things you should never do on a cruise—plus, one thing you must consider to make your vacation worthwhile.

1. Don't Wait to Book Shore Excursions

Eddie Brady/Getty Images

On my second cruise, I made the mistake of not booking any shore excursions. I thought, ‘I can do it on the ship, it’ll be fine.’ But once I stepped on the ship and tried to book my desired activity, I was disappointed to find horseback riding was completely booked for the entire trip. So if you’re looking to do something specific ( some whale watching perhaps?), don’t wait until you get on board. As soon as you book your cruise, their website often lets people purchase excursions at least 60 to 90 days in advance. Most cruise lines would also let you know closer to your trip, which ones aren’t available anymore. As for trying out third party vendors, I strongly suggest sticking with the cruise lines since they guarantee you will get back on the ship regardless of any delays.

2. Don’t Pick a Cruise Based On One Port

Sometimes itineraries can change, so don’t be married to just one port on your trip. On the first cruise I booked, I was thrilled that Puerto Rico was on the itinerary. However, a month before boarding the island’s recent hurricanes forced the cruise line to change plans. So my advice is to be prepared for changes since you can’t control the weather.

3. Don’t Book a Flight the Day Of Your Cruise

d3sign/Getty Images

Some travelers might disagree with this tip, especially when many cruise lines offer a flight and cruise bundle, along with a shuttle to the port. However, I find that arriving a day before my cruise gives me peace of mind and plenty of time to get on the ship the next day without fear of missing the boat…literally. Try to factor flight delays, traffic or sleeping past alarms. The last thing you want to do is miss your cruise.

The same applies for the returning leg of your trip. On the last day of your cruise, I recommend booking a flight for the afternoon or nighttime. While most cruises arrive to the port in the morning, you should still account for going through custom and/or disembarkation processes. Although you may be given a time slot to leave the ship, anything can change, so give yourself ample time to head to the airport.

4. Don't Pack Only for Poolside Activities

Speaking of weather…it doesn’t hurt to pack a light jacket. Or, if you’re looking to do some ice skating on a Royal Caribbean ship, it’s required to wear long pants, so pack some of those, too. Most ships even have specialty restaurants and specific formal nights, so your flip flops and cover up is not going to make the cut. Luckily, I made a helpful guide on what to wear on a cruise to make packing a little easier.

5. Don't Skip the Muster Drill

Carl & Ann Purcell/Getty Images

Fun fact: A ship can’t leave until all passengers have done the muster drill, so don’t be that person. Before you hit the buffet, or even before getting on the ship, make sure you complete the muster drill—and it’s not optional, folks. The muster drill is for passengers to learn about the emergency procedures, like how to put on a life jacket and where your meet-up location is. It may seem tedious, but it’s crucial to know the protocols in case something happens. Whether it’s from a live instructor or a video, it only takes a few minutes. You'll receive instructions via email or the cruise line's app before your trip and you can complete it anytime before the ship is ready to sail. So get this done and then the fun can begin. I almost missed a muster drill and got a letter in my room that it needed to be completed.

6. Don’t Wait to Enjoy Amenities

Once you book your cruise, you'll receive an email to choose a time slot to check in and go on board. I suggest getting the earliest boarding time, so you can drop off your luggage with the staff and start enjoying your vacation. What is the first thing to do on a cruise? Chances are your rooms aren’t ready yet, so why not spend some time relaxing instead? I like grabbing a drink and snacking by the pool. The buffet is typically a hot spot, so anywhere that I can grab a quick slice of pizza or a burger works to avoid the rush.

I also find it’s helpful to pack a change of clothes and a swimsuit in my carry-on, so I’m ready to dip in the pool for a bit. If it starts feeling a bit too crowded in the lido deck, consider a self-guided tour starting on the top floor of the ship. There’s no way you’re going to remember everything (even after a week it’s nearly impossible), but it’ll be nice to familiarize yourself with the restaurants, activities and venues around the ship.

7. Don't Waste Time On a WiFi Package

Miljan Živković/Getty Images

Look, the internet packages are expensive, and even if you have one, high-speed coverage can be undependable. Unless WiFi is included in your package, I would skip and just enjoy the vacation phone-free. Honestly it’s been nice to unplug and use my phone only to take photos. Though if you need your Insta fix, I personally found some phone companies, like T-Mobile, that work in most ports. But again, it’s not always going to be reliable during vacation.

8. Don’t Disregard the Daily Programs

My favorite thing is heading back to my room after a long day and seeing a new daily program waiting for me. This large pamphlet has everything that will be happening around the ship. You’ll find all the activities (like trivia and game nights), evening shows, drinks of the day and even times of all the restaurants/attractions. I always have this handy to plan my day and make sure I’m hitting all the spots. If you’re not keen on holding a paper around all day, most cruise lines also have it on their app or on screens near the elevator. Let the daily programs be your guide to a fun-filled week.

9. Don't Ignore Port Times

Imgorthand/Getty Images

I can’t be the only one that watches videos of people running down the gangway just as their ship sails away without them. Don’t run the risk of missing your cruise and getting stuck at a port. Consider walking back to the ship at least an hour (heck, an hour and a half) before it leaves. Simply put: Give yourself enough time to return to the ship, because yes, they will leave you.

10. Don't Assume All Cruise Lines Are the Same

Although most cruise lines follow the same protocols, they all have unique activities, amenities and ports. I’ve been on four different cruise lines and I’ve learned some ships are best for families , while others are great for adults . The layouts, food and events are also strikingly different. So while you might pack the same, grab an early flight or enjoy time near a pool, don’t assume they will provide the same experience.

The One Thing You *Should* Do: Take the Food, Drink and Amenity Packages Seriously

David Sacks/Getty Images

People tend to overlook the drinking package. Don't be like that! Even if you're not into booze, there are beverage packages that include things beyond alcohol. If you need your daily dose of Coca Cola or chai latte, look for an unlimited packages that includes those things. And you should note: On most cruises, everyone in your cabin is subject to the same drinking package.

Finally, not all amenities are included in every package. Whether you want to relax at the spa, take a fitness class or indulge in premium ice cream, these special amenities are usually not included in your package and will be an extra charge. Overall, do your research and follow these tips and you’ll be a seasoned cruiser in no time.

Don’t Know What to Wear On a Cruise? I’m an Experienced Cruiser—Here Are 9 Chic and Easy Outfit Ideas

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St Thomas Island USVI (Charlotte Amalie, US Virgin Islands)

Cruise port schedule, live map, terminals, news.

Region Bahamas - Caribbean - Bermuda

Local Time 2024-09-05 18:04

Port St Thomas Island USVI cruise ship schedule shows timetable calendars of all arrival and departure dates by month. The port's schedule lists all ships (in links) with cruises going to or leaving from St Thomas Island USVI, Charlotte Amalie, US Virgin Islands. To see the full itineraries (ports of call dates and arrival / departure times) and their lowest rates – just follow the corresponding ship-link.

Saint Thomas is one of the US Virgin Islands (USVI) in the Caribbean. Together with Saint John and Water Island, it forms a county and district of the USVI (unincorporated USA territory). St Thomas island's population is around 52,000, or about 49% of USVI's total.

On the island is Charlotte Amalie - the USVI's capital city and principal port (locode VISTT).

On September 20, 2023, USVI Port Authority's Board of Governors approved the CCRC/Capital Cost Recovery Charge of (US$5 per cruise passenger (implemented on January 1, 2024) to improve local port facilities. The fee is only for Royal Caribbean Group/RCG-owned ships from RCG's subsidiaries RCI-Royal Caribbean International , Celebrity Cruises and Silversea Cruises . The CCRC is for all RCG passengers whose ships dock at USVI's main cruise ports - Charlotte Amalie (Austin Monsanto Marine Terminal) and Frederiksted/St Croix Island (at Ann E. Abramson Marine Terminal).

The USVI is the only place under USA jurisdiction where the road rule is to drive on the left. It was inherited from what was then-current Danish practice at the time of American acquisition in 1917. Because Saint Thomas is a United States territory, most cars are imported from the mainland USA and therefore the steering column is placed on the left side of the vehicles.

St Thomas has many regular taxis and open-air, covered trucks named "safaris" with bench seats which usually operate only between high-traffic points: cruise-ship terminals at Crown Bay and Havensight and downtown Charlotte Amalie. However, most cruise ships to St Thomas USVI dock at Port Charlotte Amalie.

All USVI beaches (including on St Thomas) are public and free of charge (no entry fees required). The most popular among tourists are Lindquist Beach and Emerald Beach.

St Thomas Island USVI cruise terminal

Cruise ships to Saint Thomas Island dock at Crown Bay's Austin Monsanto Marine Terminal in Charlotte Amalie - a port town on the southern coast.

St Thomas Island USVI tours, shore excursions, hotels

City tours and shore excursions.

All Inclusive St John Beach and Snorkelling (Royal Caribbean) is an optional shore excursion to Trunk Bay beach (white sand), featuring guided boat tour to Trunk Bay and a snorkel trail.

Sailing to Christmas and Honeymoon Coves (Royal Caribbean) is an optional sailing boat tour for snorkeling. The boat is first anchored offshore (at Christmas Cove), then Sails to Water Island (Honeymoon Beach) for swimming and sunbathing. Snorkeling is also available. The experience also includes freshly-made beach BBQ served on the boat.

5 Star Island Tour (Royal Caribbean) is an optional driving tour, which stops at St Peter Mountain's top (shopping), Magen's Bay Beach (2-hour stay for beach activities) and downtown Charlotte Amalie (2-hour stay for shopping).

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Choosing the Best Cruise Line for Bermuda: Tips for a Memorable Vacation

Dreaming of the perfect getaway to Bermuda? Wondering which cruise line will offer you the ultimate experience? Picture yourself basking in the sun, surrounded by crystal-clear waters and pink sandy beaches. You deserve a seamless vacation, free of stress and full of unforgettable moments. That’s where choosing the best cruise line for Bermuda becomes crucial.

Key Takeaways

• Consistency in Service Quality: Choose a cruise line known for consistent and reliable service from embarkation to disembarkation to ensure a seamless experience.
• Range of Itineraries Offered: Look for a cruise line with varied itinerary options that align with your preferences, whether you prefer multiple stops or a direct route to Bermuda.
• Luxury Experience Specialists: Consider luxury cruise lines like Crystal Cruises and Regent Seven Seas Cruises for upscale services, amenities, and elegant accommodations.
• Family-Friendly Cruises: For family vacations, options like Disney Cruise Line and Royal Caribbean International offer exciting adventures catered to all age groups.
• Inclusive Pricing and Packages: Understand the pricing structures of different cruise lines with some offering all-inclusive packages, while others may require budgeting for additional expenses.
• Past Passengers’ Reviews and Ratings: Check past passengers’ reviews and ratings on platforms like Cruise Critic and online consumer reports to gauge the quality and suitability of each cruise line for your preferences.

Evaluating Cruise Lines for Bermuda Trips

Consistency in service quality.

When selecting the best cruise line for your Bermuda adventure, consistency in service quality is crucial. You want a cruise line that consistently delivers exceptional service throughout your journey. From the moment you step on board to the time you disembark, you deserve top-notch service that caters to your every need. Look for cruise lines with a strong reputation for providing consistent and reliable service to ensure a seamless and enjoyable experience.

Range of Itineraries Offered

Another key factor to consider when evaluating cruise lines for Bermuda trips is the range of itineraries they offer. Different cruise lines may have varying routes and schedules, so it’s essential to choose one that aligns with your preferences. Whether you’re looking for a leisurely cruise with multiple stops or a more direct route to Bermuda, having a variety of itinerary options allows you to tailor your trip to suit your travel style. Be sure to explore the itineraries offered by different cruise lines to find the one that best matches your desired experience.

Top Contenders for the Best Bermuda Cruise Line

When selecting the ideal cruise line for a memorable Bermuda vacation, considering the top contenders that specialize in luxury experiences and cater to families can enhance your getaway. Here are some key factors to help you decide on the best Bermuda cruise line based on your preferences:

Luxury Experience Specialists

For a sophisticated and upscale voyage to Bermuda, luxury experience specialists like Crystal Cruises and Regent Seven Seas Cruises are renowned for their premium services. These cruise lines offer exceptional amenities, personalized service, and elegant accommodations to ensure a lavish travel experience.

Crystal Cruises: Known for its award-winning luxury cruises, Crystal Cruises surpasses expectations with its opulent staterooms, world-class dining options, and enriching onboard activities. You can indulge in top-tier service while exploring the stunning sights of Bermuda in style.

Regent Seven Seas Cruises: With a focus on all-inclusive luxury, Regent Seven Seas Cruises provides a pampering experience from start to finish. From gourmet dining and spacious suites to exclusive shore excursions, every aspect of your Bermuda journey with Regent Seven Seas Cruises is designed for maximum comfort and indulgence.

Family-Friendly Cruises

If you’re planning a Bermuda vacation with your family, cruise lines like Disney Cruise Line and Royal Caribbean International offer exciting adventures for all age groups. These family-friendly options ensure that both adults and kids have a fantastic time during their cruise to Bermuda.

Disney Cruise Line: Known for its magical touch, Disney Cruise Line combines entertainment, dining, and relaxation to create an unforgettable family vacation. From themed deck parties and Broadway-style shows to kids’ clubs and adult-exclusive areas, there’s something for everyone in the family to enjoy while sailing to Bermuda.

Royal Caribbean International: As a popular choice for families, Royal Caribbean International features innovative activities, diverse dining options, and spacious accommodations suitable for all family members. Whether you’re seeking thrilling water slides, live entertainment, or relaxing spa treatments, Royal Caribbean International offers a well-rounded experience for your Bermuda cruise.

By considering these top contenders specializing in luxury experiences and family-friendly offerings, you can choose the best Bermuda cruise line that aligns with your preferences and ensures a delightful and unforgettable vacation experience.

Amenities and On-Board Experience

Dining and culinary excellence.

Indulge in a culinary journey onboard the best cruise lines for Bermuda, where a diverse range of dining options awaits. From gourmet restaurants serving exquisite dishes to casual eateries offering comfort food, you’ll savor a blend of flavors tailored to please every palate. Whether you’re craving international cuisine, fresh seafood, or delectable desserts, these cruise lines ensure that each meal is a delightful experience that complements your luxurious voyage.

Entertainment and Activities

Immerse yourself in a world of entertainment and activities that cater to all interests and ages. From Broadway-style shows and live music performances to thrilling water slides and relaxing spa treatments, the onboard experience on these top Bermuda cruise lines is nothing short of spectacular. Whether you seek adventure, relaxation, or cultural enrichment, you’ll find a plethora of options to keep you engaged throughout your journey.

Accommodation and Comfort

Experience the epitome of comfort and luxury in well-appointed cabins and suites that offer a tranquil retreat after a day of exploration. With attentive service, luxurious amenities, and breathtaking views of the ocean, the accommodations on these cruise lines provide a home away from home. Whether you choose a cozy interior cabin or a lavish suite with a private balcony, rest assured that your comfort is a top priority throughout your Bermuda cruise vacation.

Itinerary Highlights for Bermuda Cruises

Shore excursions and port experiences.

When choosing the best cruise line for your Bermuda vacation, it’s essential to look for exciting shore excursions and port experiences. Opt for cruise lines that offer a diverse range of activities at each port of call. For example, Crystal Cruises provides exclusive shore excursions that allow you to explore Bermuda’s stunning beaches, historic landmarks, and vibrant culture with knowledgeable guides. On the other hand, Regent Seven Seas Cruises offers luxury experiences, including private tours and immersive cultural activities, ensuring a memorable time onshore.

Duration and Schedule Variety

Consider the duration and schedule variety offered by different cruise lines to tailor your Bermuda cruise experience to your preferences. Disney Cruise Line is known for its shorter voyages perfect for families with young children, often spanning 3 to 5 nights, allowing for a taste of Bermuda’s magic without a lengthy commitment. Alternatively, Royal Caribbean International offers longer cruises, ranging from 7 to 10 nights, ideal for travelers seeking an in-depth exploration of Bermuda’s attractions and leisurely sea days onboard with a mix of adventure and relaxation. Choose a cruise line that aligns with your desired duration and itinerary to make the most of your Bermuda getaway.

Cost and Value Proposition

Inclusive pricing and packages.

When choosing the best cruise line for Bermuda, understanding the inclusive pricing and packages is crucial. Crystal Cruises and Regent Seven Seas Cruises are known for their all-inclusive offerings, covering accommodations, meals, beverages, and even gratuities in their pricing. This means you can enjoy a hassle-free vacation without constantly worrying about additional expenses.

On the other hand, Disney Cruise Line and Royal Caribbean International may have different pricing structures. While their base fares typically cover your room and standard dining options, you might need to budget for extra expenses like specialty dining, beverages, gratuities, and shore excursions. It’s essential to factor in these potential costs when comparing cruise line options to ensure you stay within your budget.

Promotions and Deal Evaluation

When considering the cost and value of a Bermuda cruise, keep an eye out for promotions and deals offered by various cruise lines. Crystal Cruises and Regent Seven Seas Cruises sometimes provide early booking discounts, onboard credits, or complimentary upgrades, adding extra value to your vacation. These promotions can lead to significant savings and enhance your overall cruise experience.

Disney Cruise Line and Royal Caribbean International also frequently run promotions, such as discounted fares for certain sailings, free beverage packages, or reduced rates for third and fourth passengers in the same stateroom. By evaluating these deals, you can potentially secure a more budget-friendly cruise without compromising on the quality of your Bermuda getaway. Be sure to compare offers from different cruise lines to determine which promotions align best with your preferences and budget constraints.

Past Passengers’ Reviews and Ratings

Testimonials and critics’ choice.

When considering the best cruise line for your Bermuda getaway, it’s crucial to delve into past passengers’ reviews and critics’ choices. These testimonials offer invaluable insights into the actual experiences of travelers on different cruise lines. Listen to what fellow passengers have to say about their time aboard various cruises to make an informed decision.

Seek out platforms like Cruise Critic, where cruisers post detailed reviews of their journeys. Pay attention to common themes such as service quality, onboard activities, dining options, and overall satisfaction levels. These first-hand experiences can help you gauge the suitability of a cruise line for your preferences.

In addition to testimonials, take note of critics’ choices. Well-respected publications and travel experts often analyze cruise lines based on various criteria like luxury, family-friendliness, entertainment, and dining. By understanding the accolades and recommendations from experts in the field, you can align your expectations with the cruise line that best fits your needs.

Online Ratings and Consumer Reports

Another valuable resource when selecting the ideal cruise line for your Bermuda vacation is online ratings and consumer reports. Websites like TripAdvisor and Booking.com offer ratings and reviews from actual passengers, providing a comprehensive overview of each cruise line’s performance.

By analyzing these ratings, you can identify trends in customer satisfaction, onshore excursion quality, onboard amenities, and more. Look for patterns in the feedback to assess whether a particular cruise line consistently meets travelers’ expectations.

Consumer reports from organizations like Consumer Reports or J.D. Power can offer additional insights into the industry’s standards and how different cruise lines compare in terms of customer satisfaction and service quality. These reports often highlight key areas of strength and improvement for each cruise line, aiding you in making a well-informed choice for your Bermuda cruise adventure.

Environmental and Safety Considerations

Sustainability efforts by cruise lines.

When considering the best cruise line for your Bermuda vacation, it’s essential to look into the sustainability efforts undertaken by different cruise lines. Many cruisers are increasingly mindful of environmental impact, and cruise companies are responding by implementing various green initiatives.

For instance, some cruise lines have invested in advanced wastewater treatment systems to minimize pollution, while others have adopted energy-efficient technologies to reduce fuel consumption and carbon emissions. By supporting cruise lines that prioritize sustainability, you not only contribute to environmental conservation but also ensure a more responsible travel experience.

Safety Records and Protocols

Prioritizing safety is paramount when choosing a cruise line for your Bermuda getaway. Before booking your cruise, it’s crucial to assess a cruise line’s safety record and protocols. You can research incidents, accidents, or safety violations related to the cruise line to make an informed decision about its safety standards.

Additionally, reputable cruise lines adhere to stringent safety protocols, including regular safety drills, onboard security measures, and compliance with international maritime regulations. By selecting a cruise line with a proven track record of safety and robust safety protocols in place, you can enjoy peace of mind during your Bermuda cruise vacation.

Choosing the best cruise line for your Bermuda getaway is crucial for a memorable and hassle-free experience. From luxury options like Crystal Cruises to family-friendly adventures with Disney Cruise Line, there are diverse choices to suit your preferences. Remember to consider past passengers’ reviews, critics’ choices, and online ratings when making your decision. Platforms like Cruise Critic and TripAdvisor can be valuable resources for gathering insights. Additionally, prioritize sustainability efforts and safety records to ensure a responsible and secure voyage. By selecting a cruise line that aligns with your values and preferences, you’re setting yourself up for a fantastic Bermuda cruise vacation. Happy sailing!

Frequently Asked Questions

What should i consider when choosing a cruise line for a bermuda vacation.

When choosing a cruise line for a Bermuda vacation, consider service quality, itinerary options, amenities, and on-board experiences. Look at past passengers’ reviews, critics’ choices, online ratings, and consumer reports for insights.

Which cruise lines are recommended for luxury experiences?

Crystal Cruises and Regent Seven Seas Cruises are top contenders for luxury experiences on a Bermuda cruise vacation.

Which cruise lines are ideal for family-friendly adventures?

For family-friendly adventures on a Bermuda cruise vacation, consider Disney Cruise Line and Royal Caribbean International.

Where can I find valuable information to assess cruise lines?

Platforms like Cruise Critic and websites such as TripAdvisor offer valuable information to assess cruise lines based on customer feedback and industry standards.

Why is it important to look into sustainability efforts by cruise lines?

Looking into sustainability efforts by cruise lines is crucial to minimize environmental impact. This includes advanced wastewater treatment systems and energy-efficient technologies.

How can I prioritize safety when choosing a cruise line for Bermuda vacation?

Prioritize safety by researching a cruise line’s safety record, incidents, safety protocols, and compliance with international maritime regulations to ensure a safe and secure Bermuda cruise vacation.

Hi, I'm Richard, a passionate traveler and cruise enthusiast. With over a decade of experience exploring the world's oceans, I've developed a deep love for all things related to cruising. Whether it's luxury liners or intimate river cruises, I enjoy sharing my insights and tips to help others plan their perfect getaway. When I'm not sailing the seas, you can find me writing about my adventures or planning my next voyage

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What is a muster drill (safety briefing) on a Royal Caribbean cruise ship?

A muster drill is a mandatory safety exercise with the objective to familiarize all guests and crew with the location (muster station) where they are to assemble in the unlikely event of an emergency, as well as additional safety information.

The assembly muster drill is an international (SOLAS) requirement that is enforced by the  Coast Guard, as well as all other port state authorities, depending on the Port. Current legal requirements for conducting a muster of passengers are found in the International Convention for the Safety of Life at Sea (SOLAS) and mandate that a muster for embarking passengers occur before departure, or after departure from port. We have identified a best practice that calls for conducting the mandatory muster drill for all * embarking passengers (even if they have sailed previously)  prior to departure from port ** .

There are three parts to completing your mandatory safety drill. The first two can be completed in the royal app or on your stateroom TV before you visit your assigned muster station at the set time.

1. Watch the life jacket instructions video.

2. Listen to the emergency horn.

3. Visit your muster station which is listed in the app or on your Seapass card. A crew member will verify you’ve completed both steps and complete your drill or will help you to complete all the steps.

Announcements and content for the guest assembly drill are made in English, or the official language of the vessel. The announcements are made in additional core languages when we have large numbers of guests onboard who do not speak English. On some sailings, announcements may be made in the language of the market, then followed by English and any other approved core language(s).

*If you have a medical or other condition that impacts your ability to complete your mandatory safety drill, let our crewmembers know and they will arrange for you to comply in the best possible way. **On occasions when guests arrive after the muster has been completed, they will be promptly provided with individual or group safety briefings that meet the requirements for musters applicable under SOLAS. This practice exceeds existing legal requirements and ensures that any mandatory musters or briefings are conducted for the benefit of all newly embarked passengers at the earliest practical opportunity.

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MSC Meraviglia review: What it's like to cruise on MSC's 1st New York-based ship

For the first time, MSC Cruises has based a ship in New York. Given that the vessel, MSC Meraviglia, is the fifth-largest in the line's fleet of two dozen ships in terms of tonnage and the sixth-largest by passenger capacity, the ship's presence in the Big Apple is a big deal. As one colleague astutely pointed out, when it's docked there, it's the largest hotel in the city .

I recently sailed on MSC Meraviglia out of its Red Hook homeport in Brooklyn, and I have mixed feelings. Overall, the ship is lively and aesthetically beautiful. Its specialty restaurants and nightly shows are some of the most consistently superb on any vessel, and it offers one heck of a luxury product in its Yacht Club suite enclave .

However, passenger flow is an issue, with many public spaces so crowded they're uncomfortable, and service is painfully slow in some bars and restaurants. You'll likely end up paying a lot more than you originally planned because some of the most enticing things to do come with added fees. And, as my travel companion so succinctly put it, I've never been told "no" so many times on a cruise.

Here, I'll take you through some of the activities I tried, the places I ate and the experience I had so you can better determine if MSC Meraviglia is right for your next voyage.

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Overview of MSC Meraviglia

MSC Cruises' Meraviglia was the first in the line's Meraviglia Class of ships. When it debuted in 2017, it became the line's largest vessel, with space for up to 5,655 people at capacity (4,475 at double occupancy). It has since been overtaken, in terms of passenger capacity, by subsequent vessels in the Meraviglia Class, as well as those in the World Class.

The ship exudes the same glitz that's typical of other MSC vessels, despite its mass-market appeal and penchant for attracting budget travelers. Lavish artwork, chrome accents and bold jewel tones convey a sense of opulence throughout public spaces, and no ship in the fleet would be complete without an atrium staircase adorned with thousands of Swarovski crystals.

Like MSC's other modern ships, MSC Meraviglia has an extra-fee chocolate shop on board — this one through a partnership with chocolatier and pastry chef Jean-Philippe Maury — where you can purchase chocolate, macarons, candy and specialty coffees.

There's also a sizable water park on the top deck, a shopping mall-style promenade area and several decks of cabins that are part of the line's Yacht Club, which affords passengers exclusive access to a dedicated restaurant, lounge, bar and pool deck just for them, as well as butler service.

What I loved about MSC Meraviglia

Largely, my onboard experience was great. Crew members were friendly, my cabin was comfortable, and the daily activity options were plentiful, varied and fun. At night, most shows fell into the "excellent" category, and the food in every extra-fee restaurant and the Yacht Club was phenomenal.

Specialty dining

MSC's food consistently receives less-than-stellar reviews from passengers, particularly regarding the line's complimentary dining experiences. Much of the main dining room fare is indeed so-so — palatable but largely underseasoned and mass-produced, so that it often looks like it's been sitting under a heat lamp when it reaches you. Food in the buffet is varied and tasty, but it can also become repetitive after a week, and the space is frequently crowded and confusing to navigate.

So why am I including food under the "what I loved" category? I think that MSC's alternative, for-fee restaurants — including the ones on MSC Meraviglia — are some of the best. If you're willing to shell out the money, you can have a fantastic meal on this ship.

Of the ship's specialty restaurants, my favorites are Hola! Tacos & Cantina and Kaito Teppanyaki.

Even though Hola! levies extra charges, passengers have the option of paying a la carte for items individually priced as low as $2.95 or paying $17.99 for unlimited menu items. The salsa and guacamole are wonderful, the tortilla soup always hits the spot for me, and the tacos are small, so you'll be able to try several to find your favorite without feeling overstuffed.

If you know me, you know the fact that I'm recommending Kaito Teppanyaki is shocking. I'm notoriously not a fan of this type of cooking, particularly when it comes with a side of cringeworthy performances by the chefs. However, the food there on MSC Meraviglia was so great that I didn't mind the cook's jokes.

The MSC Yacht Club is a private section on select MSC ships that offers cabins across several categories, including suites. Passengers booked in those cabins have special keycard access to a dedicated guest services and concierge desk; an exclusive pool, sun deck, lounge and bar (with free drinks); and complimentary anytime dining at a special restaurant just for Yacht Club cruisers.

Cabins are outfitted with higher-quality materials and furnishings, and each comes with the services of a butler. Meri was mine, and she was the best. She was able to make dining and spa reservations for me, escort me to priority seating in the theater for nightly shows and have crackers and green apples delivered to my cabin when the second night's rough seas made me feel seasick.

I absolutely loved the special touches MSC provides to Yacht Club passengers, including a special afternoon tea service and a private, intimate final-night performance by Lorraine Crosby — the female vocalist from Meat Loaf's "I'd Do Anything for Love (But I Won't Do That)" — who sometimes makes guest appearances on board. (She also put on two larger shows for the entire ship earlier in the sailing.) Additionally, I had access to Yacht Club perks at private island Ocean Cay Marine Reserve , including dedicated trams, a shaded waiting area with cold water and access to a private beach and restaurant.

Although the Yacht Club comes at a premium — at the time of publication, rooms on MSC Meraviglia started at $1,199 per person for a Yacht Club inside cabin on a six-night Bermuda sailing — fares include drinks and tips, along with Venchi pillow chocolates, free room service and minibar selections, plus one round of in-cabin snacks and a choice of one bottle of vodka, gin or whiskey delivered to your room. (I normally drink rum, and they were able to substitute it for me, even though it's not one of the spirits normally offered.)

Above all, the most valuable component of the Yacht Club for me on this sailing was the ability to escape the general chaos that is the rest of the ship. Don't get me wrong: I immersed myself in the buzz outside of the Yacht Club as often as possible, but as an introvert who dislikes crowds and noise more and more the older she gets, I found it essential to have a separate area to which I could retreat.

Galleria Meraviglia

One of the most fun and flashy locations on MSC Meraviglia cruises is the Galleria Meraviglia, a central indoor walkway similar to the Royal Promenade on Royal Caribbean ships. It's a long space flanked by bars, restaurants and shops with a feel similar to a shopping mall. However, the highlight for me is the giant LED screen, which runs the length of the space and hosts what the line calls "dome shows."

During these shows, themed scenes — including deck plans for the muster drill, dinosaurs and volcanos during the "Jurassic" dome show and even famous ceilings — appear overhead. They're the metaphorical heartbeat of the ship, and you can't help but stop to watch.

The nearby chocolateria, Jean-Philippe Chocolate & Cafe, is an excellent place to grab a cuppa, and the adjacent Meraviglia Bar & Lounge is home to trivia, live music and more. Mix in a shore excursion desk; shops that sell high-end jewelry and purses; a counter serving for-fee gelato, crepes and smoothies; and Hola! Tacos & Cantina (one of the best Mexican restaurants at sea), and Galleria Meraviglia feels like the place to be.

There's little I enjoy more than a relaxing arcade day , and MSC delivers with its Sportplex gaming complex. It features a small traditional arcade with air hockey, alien shooter games and first-person driving games, as well as prize machines; several immersive virtual-reality pods (most of which were down for maintenance during my sailing); two Formula One racing simulators; a 4D cinema where several players attempt to take out zombies and killer clowns; and a sports court that hosts basketball, pickleball, dodgeball and other activities.

But my ultimate favorite was the bowling alley. My travel companion and I inexplicably wound up in Sportplex after dinner on formal night. We played for half an hour — enough time for two games if it's only two people and you move quickly — and were ultimately joined by the Yacht Club director, Craig (who won easily). It was a ton of fun, but I don't recommend bowling in a ballgown.

The drawback is that, like lots of other cool pastimes on MSC Meraviglia, it all costs extra (except for sports court use). The arcade charges per game with the tap of your keycard. The simulators can be purchased on a per-ride basis, and bowling is charged in chunks of either 30 or 60 minutes.

To save money, passengers can purchase packages where you get a certain dollar amount free. (For example, if you prepurchase $150 worth of gaming credits, your card will be loaded with $220.)

What I didn't love about MSC Meraviglia

As with all things, in travel we take the bad with the good. While most experiences on this sailing fell in the latter category, it wouldn't be a fair review without calling attention to the things that I think the line needs to address.

The departure port

When MSC first announced that MSC Meraviglia would be sailing from New York, the ship's homeport was Manhattan. I groaned when I heard its docking spot had changed to the Brooklyn Cruise Terminal in Brooklyn's Red Hook neighborhood.

Brooklyn's terminal is difficult to reach, particularly if you don't have a car. Anyone venturing to the port from Manhattan will need to take the subway, followed by a ferry — not an easy feat if you're toting luggage. Park-and-ride-style buses also seemed to be an option, according to several passengers on my sailing who arrived from outside of the city. If you're like me and decide to drive to the port, know that parking is at a premium, and fees are steep. (At $45 per night, I paid $360 to park there for eight nights.)

Waits on embarkation day are another concern. When I arrived, lines snaked outside the terminal and down the sidewalk in front of the building. I had multiple passengers throughout my voyage tell me that they waited between two and three hours in line to board the vessel.

It's unclear whether the terminal is ill-equipped to deal with passenger flow for such a large ship or if MSC hasn't quite brought its embarkation processes up to speed, but if you don't have priority boarding privileges, either through a high loyalty status tier or a Yacht Club booking, expect the process to take a while.

On the plus side, you'll have great views of the Statue of Liberty as you sail away, assuming the weather isn't rainy or foggy.

At 19 decks, MSC Meraviglia is huge. On my voyage, the ship was only sailing at about half capacity (about 3,000 passengers out of a possible 5,655, or 53%). However, a perfect storm of events converged to create a situation that was less than pleasant for anyone not booked in a Yacht Club cabin.

A large group booking of about 1,000 people overtook many of the public areas on a daily basis, which drew complaints from cruisers who weren't in the group. For example, trivia was standing-room-only on several days, and the buffet was so continuously crowded that I ate there only twice on the entire voyage.

Additionally, it rained during our first two days on board — embarkation day and the following sea day — meaning that the ship's outdoor spaces weren't utilized. Because everyone was stuck inside, the ship felt even more crowded. (I shudder to imagine what it would have been like if the ship had been sailing completely full.)

Although the weather certainly isn't the cruise line's fault, it seems that the ship should be better equipped to deal with situations where passengers are stuck inside. I also thought that, perhaps, the large group booking was a one-off and that it wouldn't be the norm on other sailings. However, I spoke with one of the officers on board who told me that the cruise line is actively recruiting similar large group bookings.

One of the biggest contributing factors was the ship's layout and flow. Some areas lead to dead ends, while others force you to enter busy areas — like the massive Marketplace Buffet — to find stairs to go up or down a deck. In several bars and lounges in the main atrium, tables and chairs are scattered so close to the main staircase that it's difficult for two-way passenger traffic to move through the space.

The feeling of overcrowding was exacerbated by service inconveniences like long waits for drinks, meals and elevators.

Confusing policies and procedures

Some of the things MSC does truly confuse me, and they began almost immediately after boarding.

When cruises first returned following the 18-month COVID-19 pandemic shutdown, many lines decided to go digital with their muster drills. Passengers watched videos on their mobile apps or on their cabin TVs before reporting, at their leisure (to maintain social distancing), to their muster stations for verification. MSC has chosen to institute a bizarre version where all passengers watch a video and then report to their muster stations at the same time.

If everyone is going to the same place at the same time, why not do the muster drill in person? On the flip side, if you're going to make people watch a video instead of doing a live demonstration, why make everyone go to their stations simultaneously? The process creates a chaotic environment where, in my case, people were required to walk into the theater, do a lap around it (for reasons nobody ever actually explained) and immediately exit again.

Speaking of the theater, no drinks are allowed in there, which is odd, given that all other cruise lines allow passengers to order drinks during shows or at least carry them in with them to enjoy while they watch. We saw several surprised cruisers being told they had to dump their beverages or drink them before they'd be allowed inside.

The drink situation gets worse when you try to order cocktails in the ship's restaurants. When I did so in one of the main dining rooms, I was told that only wine was available. When I visited the alternative eateries, I was told I could only order from what was on the menu, some of which wasn't included with the beverage package. What's the point of selling pricey beverage packages (which can cost more than $70 per person, per day, for the most expensive) if there are so many exclusions?

Specialty coffee from the onboard chocolate shop also isn't included with the packages, nor are coffees on private island Ocean Cay, which leads me to my next head-scratcher. I had the single best coffee drink of my life when we called on Ocean Cay. The Coco-Nilla Latte is espresso, vanilla flavoring and coconut milk, and I loved it so much that I tried to have it replicated on board.

I went to three of the ship's regular bars, each of which is equipped to make espresso that's included in the line's beverage packages, as well as the specialty coffee bar at the for-fee chocolate shop. At each location, I was given some sort of excuse:

"We don't have vanilla syrup at this bar."

"We don't have coconut milk here."

"Oh, those are only made at Ocean Cay."

It's likely if this happened on a ship in any other fleet, the response would have been, "We don't have the ingredients, but let me see if we can find them."

The crew culture on MSC Meraviglia seems to be one that either doesn't encourage them or doesn't allow them to go the extra mile. My request wasn't a lavish one; vanilla syrup and coconut milk are standard accouterments at most cafes on land. The ship has a passenger-to-crew ratio of 3:1, which is better than that of other cruise lines with fares at a similar price point, so I don't feel like I'm asking too much from an affordable cruise line.

I must also mention some weird food-related practices I saw on board. Both times I ate at the Marketplace Buffet, I witnessed crew members stopping adults from taking food from a particular section of kid-friendly foods. "No, those are for children only," a crew member behind the counter told a parent who was trying to grab dessert for his son, who was outside by the pool.

"You mean I can't take this out to my kid?" the guy asked in shock. The crew member told him he would have to go to the pool, get his son, bring him inside and have him pick out the dessert, which he grudgingly did. But talk about a disruptive experience.

On the other occasion, I saw a couple of adults eyeing the chicken nuggets that were on offer. They were forbidden by a crew member from taking any. I have never seen something so absurd on a sailing in my life. Children aren't the only ones who enjoy chicken nuggets, nor are they the ones who pay the cruise fares. Adults, whether they have kids on board or not, should be allowed to eat whatever they wish from the buffet that they paid for — even if it comes from the children's menu.

Another head-scratcher is you might still have to pay a supplement to eat in certain restaurants, even if you booked a dining package that includes a set number of specialty restaurants for a set fee. It depends on what you order.

For example, I had a dining package, but when I dined at Kaito Teppanyaki, the waiter informed me that there would be an extra $10 surcharge to order the Geisha and Samurai options and a $30 upcharge for the Emperor option. Again, what's the point of selling dining packages if they don't cover what they're supposed to?

Additionally, on a ship of 3,000 people, MSC Meraviglia had only one of four main dining rooms open for lunch on a rainy sea day when everyone was stuck inside. It was open for one measly hour, from noon to 1 p.m. I saw the hours posted as I was passing by the line that was quickly forming, so I decided to eat there to evaluate the situation. Spoiler alert: It wasn't great.

Finally, MSC Meraviglia's sports equipment is kept under actual lock and key. You have to sign out everything from pickleball paddles to basketballs for use on the indoor sports court and volleyballs for the pits on Ocean Cay. However, when I tried to sign out a basketball during posted rental hours, the person working told me no and offered no explanation. When I checked with guest services, they told me that shouldn't have happened. But it did. Twice.

On a separate occasion, when my travel companion and I showed up for scheduled volleyball time, the attendant cut the game off at 45 minutes because he said he had to leave. When we asked if we could keep the ball to continue playing, he refused. There seems to be no flexibility, and staff members are not empowered to deviate from protocol on the fly, even when it makes sense.

Most cruise lines' ships have unmonitored equipment available for passengers to use when the courts are open. It's often stored in unlocked chests that passengers can access at any time. Sign-out, which seems like an unnecessary step, is not required with most other cruise lines, which brings me to this: To quote one of my TPG colleagues when she referenced an MSC sailing on a different ship, "I have never said, 'No other cruise line does it like this,' as much as I did on [my cruise]. And it wasn't a good thing."

MSC Meraviglia cabins and suites

MSC bookings can be confusing for first-timers because, in addition to selecting a cabin type (inside, outside, balcony or suite), passengers must also choose from one of three experience packages. Dubbed Bella, Fantastica and Aurea, they all come with different perks and inclusions, as noted below.

Bella: This is the most basic, bare-bones package. It includes accommodations, free meals in the main dining rooms and buffet, and free daily activities and nightly entertainment. Passengers with this package will be assigned to set-seating dining times after they board. They also will be charged for any room service orders, as well as changes to their cruise booking reservations.

Fantastica: This package includes everything listed under the Bella package, plus the ability to change sailing date reservations one time for free, complimentary delivery of room service breakfast and the ability to choose a preferred set-seating dining time for dinner prior to embarkation.

Aurea: Aurea comes with everything in the Bella and Fantastica packages, as well as free access to the ship's top-deck Solarium area, a welcome package that includes prosecco and chocolates, anytime dining (go whenever you want with no set seating time), a 10% discount on spa treatments, priority boarding and free 24-hour room service (not just at breakfast).

MSC Meraviglia houses 2,244 rooms in various types with several configurations, some of which sleep more than two passengers. Of those staterooms, 55 are accessible for cruisers with mobility issues. In those cabins, passengers will find additional space for maneuvering things like wheelchairs and scooters, as well as zero-entry door thresholds and shower grab bars. (Theaters and most public areas are also accessible, but unfortunately, I didn't see a single lift at any of the ship's four pools.)

Cabin types are the standard ones found on just about all cruise ships: inside or interior (no windows or balcony), outside or ocean-view (a window or porthole that doesn't open), balcony or verandah (a sliding glass door that opens onto a small balcony, usually with chairs and a small table) and suite (cabins with balconies and more square footage and/or special perks like those afforded in the Yacht Club).

On my Meraviglia sailing, I was booked in an MSC Yacht Club Deluxe Suite — a balcony cabin in the Yacht Club suite area — on Deck 18. At about 280 square feet, plus an additional 54 square feet of balcony space, the room felt generously sized for two people. (Note: Yacht Club has all types of cabins, from insides all the way up through massive Royal Suites and two-deck duplexes.)

The room was furnished with a king-size bed that converts into two twins on request, a couch and a desk/vanity area. It featured a closet and cabinet space for storage and an en suite bathroom.

Standard amenities included a hair dryer and a TV (with a random smattering of TV channels, for-fee movies and ship-created programs like jewelry and port seminars and navigational information). My cabin had several electrical outlets, including three 110-volt North American outlets, three 220-volt European outlets and one USB port at the desk/vanity area. One USB port is not enough, and there were no outlets near the bed, which was frustrating.

Special for Yacht Club guests, the suite was equipped with a Nespresso machine, free minibar drinks restocked daily (including bottled water, San Pellegrino, juices, flavored iced teas, soda and beer), one complimentary round of snacks (Toblerone chocolate, Pringles and mixed nuts) and a choice of one complimentary bottle of spirits (whiskey, gin or vodka).

My cabin came with a pillow menu, which I only discovered after two nights of neck pain, thanks to mismatched pillows. The bed was topped with a memory foam mattress, which was like sleeping on a cloud.

Closets in my cabin were just the right size for two people. There were two, one with a bar to hang clothes and another with cubbies for shoes, intimates and the cabin safe. I did find the closets' location in a small enclave that led to the bathroom a bit awkward.

Underbed storage was perfect for hiding empty suitcases. Bathrobes and slippers were provided, and I made good use of both when I went for a massage at the spa.

Cabin bathrooms in the Yacht Club are stocked with MSC's own brand of toiletries, including shampoo, conditioner, body wash, lotion, bar soap, a shower cap and sewing kit. Fluffy white towels and elevated fixtures like marble countertops and floors and showers with both standard and rainfall showerheads add to the air of elegance.

However, some of that was offset by the fact that the shower in my bathroom had no lip, so water leaked all over the first time I used it. Each time after, I put towels outside the door to sop up the mess. The toilet also often smelled like sewage, even when not in use.

The storage space for toiletries could also have been more generous. There were only two small metal shelves, which weren't enough for two people's things. The rest had to be stored inside cabinets where the garbage can was located.

Gratuities, room service and premium alcohol and Wi-Fi packages are included in all Yacht Club fares. You do not need to purchase add-ons or pay added fees like you would in cabins outside the Yacht Club.

A Yacht Club booking also entitles you to priority embarkation, disembarkation and tender access; 24-hour butler and concierge services; complimentary spa thermal suite access; luggage unpacking and repacking services; daily newspaper delivery and one free pre-cruise booking change.

I made good use of the free Wi-Fi inclusion (for two devices per person). The free room service was handy when I just had to order late-night pizza. Plus, the priority boarding perk meant we went from shore to ship in less than 10 minutes while other passengers waited two to three hours in rainy conditions to embark.

My butler, Meri, went above and beyond to help me make spa and specialty restaurant reservations, and she met us each evening to escort us to dinner and to the theater, where reserved Yacht Club seating was waiting. She did her job superbly, but I generally like to do things for myself. Having someone else handling the minutia felt frivolous and unnecessary; it took a few days for me to acclimate.

Concierge service was generally good. However, on the first day, when I had questions about dining, the person who assisted me waived me off in the face of a long line at the desk and told me to ask my butler. My interactions there improved markedly after the stress of the first day calmed down, and all of my subsequent questions were answered promptly and cheerfully.

The exclusive Top Sail Lounge was a great place to relax with a drink and view, read or get some work done. The Yacht Club sun deck was a lovely space, but it was often too hot for me, so I didn't spend much time up there. The area was home to a pool, a hot tub, tons of seating, solarium access and a daily outdoor buffet at the Yacht Club Grill. Although the food looked tasty, it was, unfortunately, often surrounded by flies.

The indoor Yacht Club Restaurant, however, was a dream. Everything I ordered was fantastic — flavorful, well prepared and cooked to order instead of looking like it had been sitting out for a while. I particularly enjoyed the breakfasts there and highly suggest the omelets and pancakes.

Overall, I found my Yacht Club experience to be a great way to escape when other areas of the ship felt overwhelming, which they often did.

MSC Meraviglia restaurants and bars

Included in the price of each sailing is free dining at the massive Marketplace Buffet, in one of four main dining rooms or in the Yacht Club Restaurant (depending on your booking). The four main dining rooms often felt crowded, and service was inconsistent. The buffet was even worse.

The quality of the complimentary food was unremarkable — not great but not terrible, either. Waiters in the dining rooms often seemed rushed and unwilling to fill drink orders. (I found out later it's because the galleys don't have bars, so waiters have to run all over the ship to fill drink orders, which often take an inordinate amount of time to arrive.)

Due to its size, MSC Meraviglia can offer lots of different cuisines. While the Marketplace Buffet has an "ethnic" section typically serving Asian and Indian fare, the largest variety and the highest quality come from the specialty restaurants. They include seafood, steak, Mexican, sushi and teppanyaki, and all cost extra.

MSC offers dining packages, which allow passengers to pre-purchase a set number of meals in alternative restaurants. When those meals are cashed in, cruisers can choose from a preselected list of menu items designated for package holders. Generally, if you're planning to eat at more than two or three specialty restaurants, booking a package will save you money.

There's at least one bar in every public space, so you won't have to go far to whet your whistle.

Restaurants

Free restaurants

Waves, Panorama, L'Olive Dorée and L'Olivo D'Oro are MSC Meraviglia's four main dining rooms, where passengers can eat dinner for free. (Specific restaurants will also be open on certain days for breakfast and lunch, depending on the day's schedule.) Menus, which change daily, are the same across all four.

Waves, on Deck 5, is the smallest. The largest — L'Olive Dorée and L'Olivo D'Oro, which are mirrors of one another — are found on Deck 6, across from one another and flanking the hallway that eventually leads to Panorama. All four dining rooms offer set seating, except Panorama, which also accommodates passengers with Aurea bookings who have anytime dining.

As mentioned above, I was booked in the Yacht Club and dined in either the Yacht Club Restaurant or one of the specialty restaurants for dinner each night.

However, I did try lunch in Waves twice, as it was the only main dining room open to the ship's 3,000 passengers for lunch. The first time, we were seated at a table for two that might as well have been a table for six; it was so close to the tables for two on either side of it that there were only about 2 or 3 inches separating them.

After we sat, it took 15 minutes for someone to bring us water. We never received bread. It was another 10 minutes until our waiter took our food order, and not once did anyone ask us if we'd like something other than water to drink. When my travel companion finally requested a beer, the waiter's response was, "Be patient, sir." My jaw dropped.

The pacing between courses was silly. Our appetizers arrived shortly after we ordered, which was great, but mine — spinach and artichoke dip — arrived looking dried out and crusty with five broken chips on the side. (The waiter obliged when I requested a few more.) After the starters were cleared, it was another 10 minutes until our mains were delivered. I thoroughly enjoyed my cobb salad, but my beef burrito was build-your-own style, and it was largely flavorless.

My companion never did see the beer he ordered. Eventually, we gave up and left, as did the man at the table next to us, who said he had been waiting half an hour for a dessert that didn't materialize.

The second experience was significantly better, with our waiter seating us at a table for two near a window and asking if we wanted drinks (which arrived quickly). The food was still just OK, and both experiences were crowded and exceptionally loud.

MSC Meraviglia's buffet, Marketplace, spans the entire aft of Deck 15. It has a decent variety of stations, but the food is often the same from day to day. The layout is confusing to navigate, too, with lots of nooks and crannies that can make it difficult to find what you're looking for. It was crowded beyond reason during mealtimes, so I avoided it whenever possible, only eating there twice during the voyage for research purposes.

Stations include bread; salad; soup and pasta; a rotisserie section with a carving station and sides like mashed potatoes, rice and baked beans; cold cuts and cheeses; an "ethnic" counter, which tended to serve Asian and Indian cuisine; and outposts for desserts and both hot and cold drinks.

The pizza was both a highlight and a pleasant surprise. It comes out hot and fresh, and it's available by the slice in several types from two separate counters in the buffet.

There are some other small complimentary food locations throughout the ship, too, including a poolside grill with burgers, fries and hot dogs and an ice cream counter with free soft-serve in cones or cups and optional toppings.

Restaurants that cost extra

Hola! Tacos & Cantina is the Mexican restaurant on MSC's newest vessels. It offers tapas-style small plates; I highly encourage you to order a few, as there's a lot on the menu that's delicious. My favorites are the guacamole, tortilla soup and cheese quesadillas. For tacos, I highly recommend the Chipotle Carnitas (pulled pork with chipotle, black bean salsa and cilantro), Barbacoa (ancho-chili beef, chipotle and red cabbage) and Ancho Tingo (shredded chicken, poblano peppers and pico de gallo).

You can pay a la carte if you're in the mood for something light or go with the all-you-can-eat option if you've worked up a serious appetite.

Margaritas are also a must if you're craving an adult beverage. Basic margs are included in the line's alcohol packages, but specialty ones — featuring frozen flavors like mango and strawberry and on-the-rocks selections with smoky salt or sweet berry sugar rims — cost extra, ranging from $11.99 for a single drink to $30 for a 1-liter pitcher. There's also a selection of Spanish beer, fresh fruit juices, spiked milkshakes and other fun concoctions. The service was so great there that I returned on a different night just to order drinks.

If you've done one teppanyaki restaurant, you've done them all. Or at least that's what I thought when I grudgingly made a reservation at Kaito Teppanyaki, another of MSC's extra-charge dining choices.

Yes, the cheesy jokes, singalongs, "catch this food in your mouth when I throw it" challenges and other performative cooking are standard, but the actual dishes are so much tastier than any of a similar variety I've had on land. Top-notch quality and expert seasoning make the dishes stand out. (For context, I usually skip meat when I order teppanyaki, but the sirloin steak looked so good that I ordered it. I'm glad I did.)

Every person who orders receives miso soup and a small salad as starters, along with sushi and sashimi with tempura vegetables. Then they choose from one of several prix fixe menu options: Geisha (sea bass fillet and chicken breast), Samurai (Scottish salmon, tiger prawns and sirloin), Emperor (yellowfin tuna tataki, scallops and half of a Maine lobster), vegetarian (egg wash roll and sesame tofu steak) and a kids menu (spring chicken teriyaki with vegetables).

I ordered the Samurai, and the salmon and sirloin were absolutely delicious. All options include egg fried rice and a dessert of caramelized pineapple, ginger ice cream and mint. The latter was underwhelming. Drinks are limited to what's on the Kaito-specific menu (Japanese beer, whisky and sake, plus a small selection of wine by the glass and Champagne by the bottle).

Kaito also has a separate sushi bar with an a la carte selection of sushi, sashimi, nigiri, tataki, yakitori and other items, including combo platters and desserts.

Butcher's Cut, MSC Meraviglia's a la carte steakhouse, is heaven for meat lovers, but vegetarians beware: As expected, there's not a lot on the menu for you to eat, with the exception of some of the starters.

When you arrive, your waiter will bring a breadbasket for the table. Ours included baguettes, raisin walnut bread and bacon cheese rolls, but what stood out to me were the smoked maple and paprika butters served alongside them. They were so good.

Appetizers include burrata and beet salad, Caesar and house salads, hearts of palm, a goat cheese tart, shrimp, crabcakes and oysters Rockefeller. Or, if you're feeling extra-spendy, try one of the featured starters, such as caviar, a shellfish platter, bone marrow, Kobe sliders and foie deviled eggs. For soups, choose between smoked tomato and lobster chowder.

Non-steak mains consist of roasted chicken, scallops Benedict, halibut and sockeye salmon. However, if steak is what you're after, you can choose from a 36-ounce dry-aged tomahawk for two, 24-ounce dry-aged T-bone, 12-ounce flat iron, 8-ounce filet mignon, 20-ounce rib-eye, 14-ounce New York sirloin, 16-ounce American bison and 13-ounce double lamb chops.

I ate there on one night of my sailing and decided to go big by adding jumbo lump crab to my filet mignon. However, I misread the menu and didn't realize it was actually jumbo lump crab Oscar, which meant it arrived mixed with hollandaise sauce. It looked like scrambled eggs, and I'm not a hollandaise fan, so I didn't eat it.

The steak, however, was phenomenal, particularly with the accompanying sauces (mushroom, peppercorn, chimichurri and bearnaise). Each steak comes with one side; additional sides cost extra. Choose from Brussels sprouts, mashed potatoes, French fries, asparagus, onion rings, macaroni and cheese, and more.

Among the dessert options, the best are the chocolate lava cake, the New York cheesecake and the peanut butter and milk chocolate cookie.

I'm not a huge seafood fan, so I avoided Ocean Cay, but I heard rave reviews from other passengers. This intimate restaurant, found on Seaside-class ships and MSC Meraviglia, offers a menu of fresh fish and seafood dishes, as well as a selection of wines for appropriate pairing.

For a between-meal treat or a caffeinated pick-me-up, snacks and coffee tied to chocolatier and pastry chef Jean-Philippe Maury are solid options. The cookies-and-cream gelato at the Jean-Philippe Crepes & Ice Cream counter is to die for, as is the Green Goddess smoothie, made with coconut juice, spinach, fresh mint, banana, passion fruit and lemon sorbet. They didn't have the lemon sorbet when I ordered, but I asked to substitute mango instead. It was exceptionally good.

At the cafe just across the way, you can buy chocolate replicas of the ship, chocolate bars with fun toppings like nuts and berries, macarons and candy by the pound, as well as gift boxes of sweets. It also sells coffee drinks that include espresso, cappuccino, Americano, lattes and spiked coffees.

If you're a coffee lover who's heading ashore at MSC's private island, Ocean Cay Marine Reserve , you won't want to miss the extra-fee Coco-Nilla Latte, found at The Smiling Fish. A combination of espresso, vanilla syrup and coconut milk, either hot or iced, it's far and away my favorite coffee drink anywhere, ever.

A more affordable option than most alternative restaurants is room service. My pick is the pizza, which will be delivered to your room hot and fresh, with a variety of options available, including Margherita, vegetable, pepperoni, four cheese, marinara, MSC style (tomato sauce, ham, arugula, mozzarella, Grana Padano cheese and olive oil) and supreme. It's free if you're staying in the Yacht Club. A la carte pricing and delivery fees will apply to other cabin types, depending on the experience package you book.

As with most cruise ships, you don't have to go far to find a stiff drink on MSC Meraviglia.

My go-to was the Brass Anchor Pub, reminiscent of an English local where you can snag a bottle or a pint and some extra-fee pub grub. TVs throughout the space broadcast a variety of sporting events (subject to satellite availability), and trivia and live music take place there throughout the sailing.

I also spent some time at the Casino Imperiale bar, which was open on my sailing longer than any of the other onboard watering holes. It serves a selection of beer and cocktails.

The centrally located Meraviglia Bar & Lounge, found along Galleria Meraviglia (the ship's promenade) next to Jean-Philippe Chocolate & Cafe, is also home to trivia competitions, live music and dancing throughout the day. It's the bar often frequented by passengers before and after shows in the nearby Broadway Theatre.

Sky Lounge is the place to be for sweeping views through floor-to-ceiling windows. It provides a comfy and often quiet space to read, work or gather with friends.

If you're seeking the oft-missed cigar lounge, look for the entrance on the starboard (right, when facing forward) side of the Sky Lounge entrance, or enter the lounge and follow it around to the starboard side.

Edge Cocktail Bar is another centrally located place to grab beer, wine and specialty cocktails — including the delicious Purple Rain, a combo of vodka, white rum, blue curacao, gin, peach schnapps, sweet and sour, and grenadine that turns a shade of purple when you mix it. One deck above it is the Champagne Bar, which sometimes also serves seafood. One deck below is the Infinity Bar, so named because it's found at the base of the Infinity Atrium.

The ship's TV Studio & Bar is where you can find the cruise director filming the ship's daily morning show the night before. It's also the site of trivia competitions, several of which were standing-room-only.

There's a Sports Bar in the ship's Sportplex, but I never saw it open, even when the area was crowded. Three bars (Atmosphere Bar North, Atmosphere Bar South and Bamboo Bar) by the main Atmosphere Pool serve up classic umbrella drinks, as well as beer and other libations. You'll also find bars in the Marketplace Buffet, on the Yacht Club sun deck and in the Yacht Club Top Sail Lounge.

MSC Meraviglia activities

MSC Meraviglia hosts a variety of activities to keep you busy when you're not ashore. You might start your day with a free guided morning stretch or aerobics, or pop into the gym for a self-led session or a for-fee class like yoga or spin.

The daytime schedule features plenty of options for those with a competitive spirit. They range from golf putting, foosball, Ping-Pong soccer and pickleball tournaments to giant darts and trivia (visual trivia like airline logos and "name that place," as well as "name that tune" and general knowledge trivia).

If you'd rather get your groove on, keep an eye out for dance lessons and themed parties hosted by the entertainment team. My favorite was the Snow Party, when the crew blasted fake snow (which appeared to be suds of some sort) as we danced on the blazing hot pool deck.

Napkin folding, bingo, movie screenings, arts and crafts, and passenger talent shows (yes, you have to audition) round out the list of pastimes.

As you pass back and forth between events, don't miss the regularly scheduled dome shows along the Galleria Meraviglia promenade. You'll see the LED projections on the ceiling, covering topics like famous ceilings, dinosaurs, space and the changing of the seasons.

Beware of seminars on jewelry, health and wellness, and other topics that are thinly veiled sales pitches.

Feeling like a day of swimming or sunbathing? Pull up a lounge chair by the main Atmosphere Pool. If you're looking for a more sauna-like experience, head to the Solarium's covered Bamboo Pool; check out the aft Horizon Pool for better views and more peace and quiet. There's also a small pool on the private Yacht Club sun deck.

Looking to relax in a hot tub instead? You can find two of them one deck up from the Atmosphere Pool, as well as two at the Bamboo Pool and one on Deck 18's aft sun deck (behind Sportplex). There's also one at the Yacht Club Pool.

The Polar Aquapark on Deck 19 aft offers plenty of wet fun for kids and adults. Attractions include three slides — a bowl slide, where riders awkwardly end in the bowl and then exit via a flight of steps, and two twisty slides that require rafts — and a splash area with sprayers and dump buckets. There's no fee to use the space, but you'll need to sign a waiver and obtain a wristband before riding the waterslides.

Speaking of children, the ship has a dedicated kids club, called Doremiland (named after the cruise line's mascot, Doremi, as in the first three notes of a musical scale). The club is divided into Baby Club (infants and toddlers up to 3 years), Mini Club (ages 3 to 6 years), Junior Club (7 to 11 years), Young Club (12 to 14 years) and Teen Club (15 to 17 years).

Each group has age-appropriate activities scheduled, and all — except the tweens and teens, who can come and go as they please — are heavily supervised by qualified staff. Sample activities might include storytime, arts and crafts, and Lego playtime for younger children, while tweens and teens enjoy less structured pastimes like video games and dance parties.

MSC Meraviglia shows

As with most MSC ships, MSC Meraviglia's entertainment is stellar. From free live music, theater shows and promenade dance parties to extra-fee Cirque du Soleil-style performances, the options are varied and feature talented singers, dancers, magicians, acrobats and more.

Each production show is offered once per sailing, at 7:30 p.m. and 9:30 p.m. in the Broadway Theatre. Some are staples, while others rotate.

"Born to Rock," "One Day More," "Cool" and "Journey" are the ship's recurring shows, which each appear once per weeklong cruise. They focus on popular songs in the rock 'n' roll and pop genres, Broadway hits, music from the '70s and '80s, and cultural favorites from Spain, Italy, France and more.

As part of a rotating selection of limited-time performers, English duo The Conjurors performed two shows during my sailing, featuring numbers games, mindreading and pre-show predictions that impressively came true by the end. The duo is scheduled for more than a dozen sailings. Other limited-engagement performers include comedians and pianists.

Speaking of limited-time performances, on the second-to-last night of the voyage, I sat in the theater unsure of what to expect from the headliner, Lorraine Crosby. "You might be thinking, 'She sounds like the lady who sings that Meat Loaf song.' Well, that's because I am the lady who sings that Meat Loaf song," Crosby joked. Her biggest claim to fame is that she rocked the female vocals in Meat Loaf's "I'd Do Anything for Love, But I Won't Do That."

What followed was a vocal performance that gave me chills. Crosby's range and ability to adapt to different genres are astounding. She belted out favorites by Queen, Tina Turner and Celine Dion and arguably did a better job of it than they did.

On the final night on board, she held an intimate performance for Yacht Club passengers in the suite area's private lounge. Again, I shivered as she took on the likes of Adele, AC/DC and others.

Another free entertainment option worth mentioning is daytime street theater that includes contortionists, roving musicians, magic workshops and flash mob-style performances by the onboard singers and dancers. If you happen to be passing through the promenade area when a flash mob happens, you're likely to see a punk rock-themed song-and-dance routine or, perhaps, one where the cast is dressed up like flowers, insects and birds.

Shows for a fee

Carousel Productions, MSC's own brand of Cirque du Soleil-style shows, are offered six days a week on MSC Meraviglia, with each of two shows — "House of Houdini" and "Rock Circus" — running three nights, on alternating days, with two performances each night (8 p.m. and 10 p.m.). Originally designed to house dinner theater, the Carousel Lounge is set up as a theater in the round and no longer serves food. (That ended when the cruise line shut down due to the COVID-19 pandemic, and the line has no current plans to bring it back.)

The for-fee performances levy a nominal charge for attendance and include a welcome drink for each showgoer.

"Rock Circus" is a mix of acrobatics, aerial performances, and song and dance to some of rock's greatest hits, including songs by Guns N' Roses and AC/DC.

"House of Houdini," which follows a clearer storyline than "Rock Circus," loosely tells the tale of Houdini's great underwater escape from a straitjacket and chains. A group of singers, dancers, acrobats and aerialists dressed as circus performers show Houdini the ropes as he prepares for his greatest feat.

MSC Meraviglia itineraries and pricing

Through at least September 2024, MSC Meraviglia is sailing seven- and eight-night voyages to Nassau and Ocean Cay Marine Reserve in the Bahamas from Brooklyn.

It also features six-night Bermuda cruises that spend three days docked at King's Wharf, as well as 10- and 11-night Canada and New England sailings that feature calls on Boston; Portland, Maine; Charlottetown, Prince Edward Island; Halifax and Sydney, Nova Scotia; and Saint John, New Brunswick. The 11-night itinerary also visits Newport, Rhode Island.

A couple of 11-night Western Caribbean voyages visit Port Canaveral (the port for Orlando) and Miami in Florida, Cozumel and Costa Maya in Mexico and Ocean Cay.

MSC Meraviglia offers some of the lowest prices in the industry. At the time of publication, inside cabin prices were starting from $299 per person ($43 per person per night) for a seven-night Bahamas cruise, $379 per person ($63 per person per night) for a six-night Bermuda sailing, $449 per person ($41 per person per night) for an 11-night Western Caribbean voyage and $619 per person ($56 per person per night) for an 11-night trip to Canada and New England.

What to know before you go

Required documents.

As with a sailing on any ship, there's certain paperwork you'll need to cruise on MSC Meraviglia. If you're a U.S. citizen sailing from and returning to a U.S. port, you can sail with either an official copy of your birth certificate and a driver's license (both are required) or a passport. I recommend the latter, and it must be valid for at least six months.

MSC Cruises adds an automatic service charge of $14.50 per person, per day, to final bills on all sailings. For children 2 and older, the daily charge is half, or $7.25.

Also, a 15% gratuity is added to bills at bars for cruisers who do not have a drinks package. If you have a drinks package, you'll pay a 15% service charge when you purchase the package, but not on individual drinks. A 15% service charge is also added to items in minibars, salons and spas.

MSC Cruises' Wi-Fi, available through the MSC for Me app, is fast enough to be competitive with all of the other major cruise lines. But pricing varies, based on the number of devices you use and whether you're OK with simply browsing the web and checking e-mail or would prefer to use Netflix or other streaming services.

Expect to pay about $72 for one device with unlimited data on a basic package. A two-device plan for the same runs about $109. There's also a four-device plan for about $223. If streaming video is what you're hoping to do, you'll need one of the more expensive plans, which range from about $100 to more than $300.

Be warned that plans are tied to specific devices, and you cannot switch between them. For example, if you buy a one-device package, you cannot use it for your cellphone, log out and then log back in with your tablet. In that case, you would need to purchase a two-device package.

MSC's MSC for Me app allows passengers on the same ship to chat with one another for free without purchasing a Wi-Fi package. The app also lets you make dining reservations, check the daily schedule and view your onboard bill.

Carry-on drinks policy

MSC does not allow passengers to bring any of their own alcohol on board.

Smoking policy

Smoking (including e-cigarettes) is permitted in a few designated areas, including the port side of the main pool deck. It's also allowed on one side of the casino. Nonsmokers, beware: The separate sides do nothing to keep the smell from wafting. It was enough to keep me away from the area for the duration of my sailing. Smoking isn't allowed in cabins or on cabin balconies; violators will receive a $250 fine.

MSC Cruises does not offer self-service laundry facilities on any of its ships. However, passengers can send their clothing out to be washed, folded, pressed or dry-cleaned for a fee.

Electrical outlets

MSC Meraviglia's cabins all have a mix of 110-volt North American outlets, 220-volt European outlets and USB ports. In my Yacht Club balcony stateroom, I had three North American outlets, three European outlets and one USB port, all at the desk/vanity area — none near the bed.

The onboard currency for MSC Meraviglia when it sails from New York is the U.S. dollar.

Drinking age

You must be 21 to consume alcohol on MSC Meraviglia's sailings from the U.S.

Passengers on MSC Meraviglia's warm-weather itineraries from Brooklyn can be found in T-shirts, shorts, bathing suits and cover-ups during the day, when there's no set dress code.

The line's American clientele tends to dress more casually at night, as well, but the line suggests "smart casual" attire for dinner. That might include khakis with button-down or polo-style collared shirts for men and sundresses or nice pants with a flowy top for women. Dark, unripped jeans are also acceptable for both men and women.

On "gala" evenings (usually one per weeklong sailing), the dress code is more refined. Passengers might choose to wear tuxedos, suits, khakis with button-downs and blazers, cocktail dresses or sparkly ball gowns.

On my sailing, the ship also had "tropical" and "white" listed on the daily schedule as suggested attire. Pack accordingly.

Bottom line

MSC Meraviglia is a beautiful ship with great food, shows and public spaces, but it has a few pain points.

In addition to feeling crowded, the vessel charges extra for many things that will make your overall cruise better. If you're on a strict budget, either resign yourself to doing only the free activities and eating in the main dining room and buffet, or plan to sail with a different cruise line.

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