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PCC – Pseudo City Code

What is the meaning / definition of PCC , in the hospitality industry ?

PCC stands for Pseudo City Code and is a GDS code, used to identify the location of a travel agency.

It is a short (usually 3-5 characters long) alpha-numeric (or combination of both) code and differentiates between different travel agency offices. The code is unique to each travel agency.

A PCC code is important to insert negotiated rates as these can be defined/ secured to an agency by using their code. Based on the location of the agency, travel providers can negotiate conditions and restrict or allocate certain privileges.

PCC allows travel agencies to stay anonymous and be identified only by their location. The code also allows the travel agency to see all booking of an individual agent. It is commonly used in the aviation industry.

Synonymous for PCC are Subscriber ID or Office ID (OID).

• Private Label Chain Code
• Channel Management
• Pseudo City Code

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Learn about common terms used by airlines, travel agents, and Sabre.

Sabre account credential terms

The individual profile of an employee within a travel agency

This profile is associated to a Pseudo City Code (PCC) or Internet Pseudo City Code (iPCC)

An alphanumeric identifier for an online travel agency of a Global Distribution System (GDS) such as Sabre

Used to designate agency access exclusively to Sabre APIs

An alphanumeric identifier that designates access to Sabre Red Workspace and Sabre APIs

Issued to a travel agency of a Global Distribution System (GDS) such as Sabre

A travel agency’s profile as determined by Sabre

This profile is associated to a specific Pseudo City Code (PCC) and determines an agency’s access to Sabre

Corresponds to the currency and private data unique to the travel agency

Airline industry terms

The Pseudo City Code in which an agency is currently working

See also: Sabre Work Area

The section of an aircraft in which passengers travel

The airline ticketing clearinghouse for airlines, travel agencies and corporate travel departments

Handles airline ticket distribution, control and settlement

Controls accreditation of travel agencies in the U.S. that issue airline tickets

NOTE A travel agency that issues airline tickets must apply for ARC accreditation

See also: https://www.arccorp.com/

An accreditation by the Airline Reporting Corporation that allows an agency to sell/issue airline tickets

The cost of the ancillary service being offered

Additional products and services offered to travel customers during the booking process

Ancillary prices can be "bundled" or "unbundled"

Also known as: air extras

Includes: checked bags, premium seats, meals

See also: bundled ancillaries, unbundled ancillaries

See also: a list of airline-specific ancillary services

The base price charged by air carriers for air transportation

Excludes taxes and fees

A fare that is associated with a booking but it is not yet ticketed

The air booking volume "booked" via the Sabre GDS

The code for the fare category

Identified by a single letter in a reservation

Not to be confused with the "flight" class of service (such as first class and economy class)

Examples: refer to the airline for specific codes

Ancillary services included in the published base fare

Also known as: "branded fares"

A journey consisting of a single fare component where the origin and destination of the fare is the same point

Is not considered roundtrip because it involves more than one stopover

Example: the journey TYO – SIN – SYD – LAX – TYO is a CT journey have the same points of origin and destination

Agreement between a marketing airline and an operating airline

The marketing airline generally puts its airline identification code on flights and the operating airline actually operates the flight

A flight that requires a passenger to change planes at an intermediate airport between the origin and destination airports

The combination of a date of departure and a date of arrival

The standard number of decimal places

Two decimal places is the ISO 4217 minor unit standard

Example: 101.35

A flight that makes one or more intermediate stops but does not change aircraft or flight numbers

Not to be confused with nonstop flight (which makes no stops)

The airline that operates the flight

Occurs between airline companies with a codeshare agreement

Also known as: operating carrier

Occurs when changes to the itinerary for one passenger requires separation from the main passenger name record (PNR)

Also known as: Divide Passenger Name Record

A destination located in the same country as the origin

Example: a flight from New York to Atlanta

The total time for a flight on a flight itinerary

Calculated from the time of departure to the time of arrival

See also: the InstaFlights Search API

Provides the capability to issue electronic non-flight vouchers for purchase of various travel services such as fulfillment of ancillary services

The amount of the inventory or base fare in the payable currency

A specific code assigned by an airline to identify a particular fare

The code can be all text or a combination of text and numbers

Example: SDE or KLPX6MDE

An itemization of the price attributes used to calculate the total fare

Includes: passenger type, booking codes, fare basis codes, base fare, taxes, total fare, currency

The booking code for the fare

The airline or agency that files a particular fare

The details associated with the journey of a flight

Includes: departure/arrival dates, stops, connections, flight numbers, operating and marketing carriers, equipment codes

An air segment of an itinerary from a departure airport to an arrival airport

Each leg of an itinerary includes a city pair

Includes: a stopover, change of aircraft, or change of airline

Also known as: flight segment

Also known as: flight leg

A traveler that belongs to a Frequent Flyer Program (FFP)

A computerized reservation network used as a single point of access for the travel industry

Used by travel agents, online travel agencies and large corporations

Books flights, hotels, rental cars, and other travel related items

Standard codes that the International Air Transport Association maintains for aviation

See also: IATA codes

IATA's Billing Settlement Plan (BSP) is a system designed to facilitate and simplify the selling, reporting and remitting procedures of IATA Accredited Passenger Sales Agents, as well as improve financial control and cash flow for BSP Airlines.

The return flight from a destination on a roundtrip flight

A reciprocal agreement between/involving two or more airlines

Example: one airline will handle baggage or perform baggage check-in on behalf of another airline

An itinerary between/involving two or more airline issued as a single ticket

A destination located in a country other than the origin country

The quantity of seats on an airline that are available for sale

The duration of a trip in number of days

The airline company with a codeshare agreement that markets or sells the flight

Connecting flights that airlines group together

A flight segment in a marriage group

Married segments must be processed as one unit and are therefore moved, cancelled, and/or priced together

A flight that makes no stops between the origin and destination airports

Not to be confused with direct flight (which makes one or more stops)

The airline company or carrier that operates a flight

A messaging standards organization for the travel industry

See also: Open Travel Alliance

The flight departing from an origin to a destination

A unique record locator in a reservation system that contains the itinerary for a given traveler

An application must complete a passenger name record to book a reservation with a given supplier (e.g. airline, hotel)

See also: Intro to PNRs

The country where a booking originates and the location (geography) in which the itinerary is eligible to be sold in the currency applicable to that location

Each Sabre customer PCC is associated to a specific point of sale country

The location (geography) in which the itinerary is ticketed

Fares that are made generally available to the public by an air carrier via any direct or indirect outlet

NOTE some types of fares may be excluded from published fares, such as unpublished fares and branded fares

Fees for ancillary services are also excluded

Rules and information for published fares about restrictions that govern the use of a fare

Example: advanced ticket purchase and refund policy

A request sent to airlines to communicate traveler preferences and special services for a traveler

Add a special service code to identify the service item you request

• SSR_Code="WCHR" (WCHR is the Sabre host command for a wheel chair)
• SSR_Code="INFT" (INFT is the Sabre host command for an infant traveler)

See also: Create Passenger Name Record API

See also: Passenger Details API

The quantity of stops that a plane makes at one or more airports enroute to a destination airport

See also: elapsed time

Ancillary services not included in the published base fare

An airline company that issues the ticket and holds the payment for the flight

Validating carrier may differ from the operating carrier that operates the flight

Sabre GDS terms

One of the systems in the Sabre travel marketplace that stores all travel inventory

Example: travel inventory for flights, hotels, cars, cruises, rail

A native command line entry for a "brick and mortar" travel agency working in the traditional GDS screen

These commands are also used as input for certain Sabre APIs

See also: Sabre GDS

A stateful work area within the Sabre system

Similar in concept to a "shopping cart" found on many commercial web sites

Also known as: AAA

Sabre APIs terms

The combination of an origination and destination location, which is often a pair of airport codes

Data that is retrieved from a repository or database that stores real data from the past

Example: see the Low Fare History API

Shopping responses that Sabre® uses as a source to generate the applicable published fares (or lead fares) for an API, as determined by Sabre in its discretion

The least expensive published fare overall for an origin/destination pair on a given travel date

A major metropolitan area served by multiple major airports

Example: "NYC" is the city code for the New York City area (which includes LGA, JFK, EWR)

The least expensive nonstop published fare for an origin/destination pair on a given travel date

The total fare a passenger pays

Content supplied by an airline in response to a shopping request

See also: NDC

A unique, Sabre-generated identifier for an Offer

Sabre repository for Offers, Offer Ids, prices and all relevant information pertaining an Offer. The Offer Store content is only accessible via Offer APIs

entity that holds all reservation details

A unique Sabre-generated Order identifier

Sabre repository for Orders and Order Ids. The OMS content is only accessible via the Order APIs

See also: Intro to orchestrated APIs

The least expensive published fare and the total fare a passenger pays

The testing environment for Sabre REST APIs

Contains limited city pairs/functionality

Also known as: certification environment

See also: Environments

A fare that is retrieved from shopping responses

See also: the Lead Price Calendar API

The date when the shopping request was performed

See also: shopping requests

Requests received by the Sabre GDS to generate and price multiple itineraries for roundtrip travel on participating airlines on specific travel dates

Responses from the Sabre GDS to shopping requests

A genre or a category of travel based on geography, point of interest, or recreational activity

Example: beaches, national parks, skiing

See also: the Theme Lookup API

Sabre technical terms

An ID used in SOAP APIs to carry from one request to the next throughout the traveler’s workflow

See also: Best practices: conversation IDs

A legacy term for the "security token and conversation ID" returned to the requester in the Create Session API response

A set of Sabre sessions allocated for a particular Sabre customer

An encrypted pointer to an open, active connection to Sabre with host resources allocated

Obtaining a session token creates a session to the Sabre system

A session token is obtained from the Create Session API

An allocated line number (LNIATA) and work space in the Sabre host

The number of transactions per second that can be sent for an individual Sabre API

Contact your Sabre account representative to determine the specific TPS for a given Sabre API

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PCC – Pseudo City Code

What is the meaning / definition of PCC, in the hospitality industry ?

PCC stands for pseudo city code and is a gds code, used to identify the location of a travel agency.

It is a short (usually 3-5 characters long) alpha-numeric (or combination of both) code and differentiates between different travel agency offices. The code is unique to each travel agency.

A PCC code is important to insert negotiated rates as these can be defined/ secured to an agency by using their code. Based on the location of the agency, travel providers can negotiate conditions and restrict or allocate certain privileges.

PCC allows travel agencies to stay anonymous and be identified only by their location. The code also allows the travel agency to see all booking of an individual agent. It is commonly used in the aviation industry.

Synonymous for PCC are Subscriber ID or Office ID (OID).

• Private Label chain code
• channel management
• Pseudo City Code

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Access MyTravelport

There are many benefits to having a MyTravelport account and registering for one is easy. Go to MyTravelport at https://my.travelport.com .

Depending on how your organization is configured, you may already have credentials to log in or you may be required to self register . For a visual guide to self-registering, refer to Register for a MyTravelport account .

I have credentials

Enter your Email address that has been registered at MyTravelport.

Enter your password. Note that passwords are case sensitive. If you have forgotten your password, click Forgot password? to have an email sent so that you can reset your password.

If you have not yet established security questions , you will be prompted to do so prior to logging in. Select five security questions and set your answers. Note that you cannot select the same question twice, include part of the question as an answer, or enter the same answer for more than one question.

Select Sign In .

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You can self-register if your organization allows self-registration or if your organization does not have an administrator (see Self-register without an administrator ). If your agency has an administrator, your administrator may need to approve your registration.

Tip: For a visual guide to self-registering, refer to register for a MyTravelport account .

How to self-register if your organization has an administrator

Note: Distributor user roles should not self register. Contact your administrator to be added.

Select the Create account link.

Enter your name and your organizational email address.

Select your preferred language.

The site will be presented in the preferred language. For icons, if there is a translation it will display; if not, icons will display in English.

Select your organization type and complete additional information for that type.

Select I’m not a robot . Answer the additional security question.

Select Register .

If your organization requires administrator approval, you will receive an email once approved. See Log in after approval for information on logging in once your account has been approved.

Self-register without an administrator

Agency users of Travelport Galileo can self-register even if their agency does not yet have a MyTravelport administrator. When these agency users self-register, they are assigned the default role of Agent User . This role enables the user to perform basic tasks, such as searching the knowledge base and creating a case. This role can later be changed by an administrator or by opening a case and requesting a role change.

To ensure security, additional steps for account verification are required (beyond those needed for self-registration for organizations that require administrator approval). Once the agency contacts the Help Desk to designate an Administrator for the agency, the self-created user will fall under the new admin's management. The self-created user may also contact the Help Desk to be designated as the administrator for the agency, if appropriate.

How to self-register without an administrator

Select your Preferred language.

Select Travel agency from the Type list.

Select your country.

Select the Travelport system and enter the Pseudo city code (PCC) or Customer number (CIDB).

Select I’m not a robot .

Select Continue .

Some users may be required to answer questions to verify your account.

Enter your PCC.

Enter your Queue number.

Enter the number of PNRs in that queue.

Users without an administrator will be notified by email when the account is approved.

Log in after Admin approval

If your organization's administrator requires approval for users that self register, a message displays indicating that your account must be approved. You will receive an email once your administrator approves your account.

Log into the email account associated with the MyTravelport account you created.

Open the email that confirms your account approval and contains a password reset button.

Select the Set Password button.

Enter your new password, noting the password requirements.

Re-enter your new password.

Select Save . A message displays indicating that your password was saved successfully.

Log into MyTravelport using your new password. Enter the email address you used to self-register and enter your new password.

Select Sign in .

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• Norwegian Cruise Line

NCL PCC vs travel agent?

By metrygal , February 5, 2018 in Norwegian Cruise Line

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We used a local travel agency to book our first NCL cruise and I personally had to keep up with price drops, etc and felt like I did most of the work - so for the second NCL cruise I booked directly on the internet. We met someone on the cruise that gave me the name of a Travel Agent he uses long distance that usually beats the NCL rate and gives extra onboard credit. I used her for the third NCL cruise and she did in fact beat the published price and give us extra OBC, but it was rather impersonal. I’ve heard people talk about their NCL Personal Cruise Consultant and I’d like to hear from those of you that use them. Do they have better deals than online?

Do they keep up with price drops, incentives, perk changes, etc?

Do they have any extra perks?

What are your experiences with PCCs vs TAs?

We’ll be Platinum in seven nights (if that really makes a difference)

Thank you all 🌞 🌞 🌞 🌞

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www3traveler

I have been on 36 Norwegian cruises ALL BOOKED through a travel agency in my hometown. He gets real good deals with the cruise itself, airfares to and from the cruise, whatever hotels I may need along the way and handles my travel insurance. I would NOT go anywhere without his helps. Several times, he has re-booked flights for before I got to the airport and knew I needed to change flights.

A few days before I leave home, he makes sure that I have all the documents that I may need. This time last year he helped me renew my passport.

don't-use-real-name

We used a local travel agency to book our first NCL cruise and I personally had to keep up with price drops, etc and felt like I did most of the work - so for the second NCL cruise I booked directly on the internet. We met someone on the cruise that gave me the name of a Travel Agent he uses long distance that usually beats the NCL rate and gives extra onboard credit. I used her for the third NCL cruise and she did in fact beat the published price and give us extra OBC, but it was rather impersonal. I’ve heard people talk about their NCL Personal Cruise Consultant and I’d like to hear from those of you that use them. Do they have better deals than online? Do they keep up with price drops, incentives, perk changes, etc? Do they have any extra perks? What are your experiences with PCCs vs TAs? We’ll be Platinum in seven nights (if that really makes a difference) Thank you all 🌞 🌞 🌞 🌞

So after this next cruise of 7 nights you will go from GOLD to PLATINUM !

Good deal but really does not make much difference in the reservation booking.

The status is for onboard service and not reservations but then again it does

not hurt to tell who you are dealing with about - there maybe some hidden

incentive offers not advertised that would be available to you.

As regards dealing with NCL on the phone internet through a PCC or a TA

I subscribe to a bit of NCL internet website and my TA.

Phone agents I don't care for unless they have the time of day to talk ship with me.

PCC are perhaps just like NCL phone agents still with loyalty to NCL and not so

much with me the customer.

Enter with fan fare my TA !.

The agency here offers the same OBC and benefits as NCL and has bonus perks of

airline miles/points worth a great deal more than any OBC.

The TA website offers a more rapid way to check on fares cabin availability and a

great deal better graphic display of that availability.

Like most TAs they have a direct line to NCL with no waiting on hold.

Sure the TA charges a small fee (non-refundable) but that fee is peanuts for the

fares I am booking. Cancel the booking the fee moves to the new booking.

I like working and booking through my TA and would not change it to any other way !

smplybcause

I was assigned a PCC when I was looking at my first NCL cruise. He didn't offer anything different than exactly what was on the website and said he couldn't match any of the deals websites or travel agents were offering. I booked with a travel agent because duh less cost.

He also called me way too much after I told him that if he couldn't match what others were offering I had no reason to book with him.

Sent from my SM-G920V using Tapatalk

I use both, primarily because of the perks that my TA offers. I do all of my own research, and after finding the cruise I want, with the cabin I want, I call NCL (no PCC necessary). I set up the reservation with the perks offered by NCL, and then contact my TA, and transfer the reservation. Without question, I will get a good chunk of OBC from my TA. Because I know what cabin I want ahead of time, I don't look at upgrades.

If you go with a TA, make sure they have a few yrs of experience booking cruises. Ask a lot of questions. Make sure you know their policy toward cancellations, or changes to the reservation.

Hope this helps!!

Thanks to each of you.... I’ve found a wonderful TA and will proceed from here after doing my research first!!

TruckerDave

6 Crusies, a couple dive trips, multiple land vacations (including Hawaii, Central and South America) and never felt the need for a T/A. But to each his/her own.

This discussion is about using a Travel Agent versus using a Personal Cruise Consultant.

OceansMotion

I have used only my PCC for years and have never had a problem. I love the personal attention I get from him. He always get me the lowest rate even after I book. We drove down to FLL in November because I really don’t like to fly. He not only let us park our car by his place for the week but took us to the cruise terminal in Miami and then came back and picked us up the following Sunday. It was so great meeting him face to face after all the calls back and forth. We all went out for dinner and became friends. For me, this is more important then saving a few dollars or getting extra OBC. BTW, he placed number one in sales for NCL this year.

Sent from my iPad using Forums

I’ve been cruising for over 20 years. Many years back before I became a NCL Groupie, I once used a TA. Because of booking through a TA (3rd party) I found it a bit tricky to solve an on board issue. I only, and will only now book with a PCC. He is so knowledgeable, professional and helpful. Just this week he immediately helped out with a reservation glitch (no fault of NCL) on an upcoming cruise.

We use a TA that only handles cruises, she always gives us extra OBC, is great about helping us watch price drops and work our way up to improved rooms when possible. Since we have history she now often has some something, wine or a gift in our cabin when we board. We believe in relationships as much as rock bottom price. NCL PCC has no incentive to help you once your booked, but a good TA will keep working FOR you to hopefully get your return business

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• Holland America Line

PCC to Travel Agent question

By CruiseMark , February 4, 2023 in Holland America Line

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Is it possible to transfer a booking from a Holland America Personal Cruise Consultant to a Travel Agent?  (within 30 days of booking).

If so, are TA‘s able to offer additional perks or benefits?   I was hoping to find one who automatically checks for price drops. Extras beyond that would be a bonus.

(Yes, I have a watch set up for price drops already, but was hoping to remove the hassle and let someone else deal with it)

Recommendations welcome.   

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What you get from a travel/cruise agent is somewhat negotiable.  A few years ago we got a phone call from our assigned PCC who tired to convince us to book through her.  I asked her one simple question which was "can you match the deals we get from our favored cruise agencies?"  Her answer was "No" but she suggested we could still book with her and then transfer to a cruise agent.  My response was "why should I go through that multi-stop process" and by doing so, I lost some leverage when dealing with cruise agencies (we shop around).  

We have never found a cruise agent who routinely checked for price drops.  Our favored agents handle hundreds of bookings and do not have the time to be watching for each client.  If they do have the time, one might wonder why.  We do our own price checking (sometimes twice a week) and when we spot something worthwhile, we simply send a quick e-mail to our cruise agent who quickly deals with the issue.   There are other advantages to using a decent agent.  A few weeks ago we booked an 18 day cruise on a luxury line which came with a generous OBC from our agency.  The following day I received a call from our agent who said "I have good news" and then told me their consortium was tossing in an additional $1000 of OBC.   These kinds of things do not happen when booking directly with a cruise line but we understand that many cruisers have no interest in saving money and prefer to book directly with their cruise line.

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