egencia travel tracker

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Corporate Travel Risk Management Solutions: Traveller Tracker

A proactive approach to risk management: traveller tracker.

Natural disasters. Civil unrest. Global threats and pandemics. The world can be an unpredictable place to do business. That’s why Egencia advocates for travel risk management programmes and policies. Robust plans put corporate travel managers and their organisations in a position to take action, whether it’s a relatively small hiccup like a thunderstorm that delays a flight or an emergency.

Traveller Tracker is an Egencia tool that drives action.

Traveller Tracker is part of the Egencia solution. It’s accessible in the booking portal and the mobile app . It’s a fast way to know where your business travellers are and to contact them quickly if they are potentially affected by an event in or outside of the country.

Crises can happen anywhere — and everywhere

Some emergencies are localised. One example might be a passionate labour strike in a large city that spills over into civil unrest. Traveller Tracker can quickly tell you, based on booking data, how many people you have in that area and where they’re staying. The travel manager can contact them directly via email or send push notifications with risk alerts to their mobile app to help their travellers navigate the situation — including cutting a trip short and arranging travel home.

Some emergencies might begin at a single location, but cascading effects spread. Natural disasters such as volcanic eruptions or hurricanes can scramble air traffic across entire continents. Traveller Tracker empowers the travel manager to search based on airlines, booking codes and individual travellers to find those potentially affected by airline disruption and get them home as quickly as possible.

While rare, global emergencies can happen, as the 2020 COVID-19 pandemic has demonstrated. These situations are systemic and dynamic, with many moving parts. Acting quickly to protect travellers’ well-being is crucial. Traveller Tracker can give travel managers the view they need of the situation and location, whether it’s a global level or regional level, or down to an individual city. All of the Egencia booking tools can be applied to help your people navigate their way through the chaos.

Traveller Tracker’s search functionality operates in near real time. It can also be used to review travel in the past 30 days or trips that are booked for the next 30 days that have not yet been taken. This prospective functionality enables the travel manager to take a reactive or proactive approach to travel risk management. With disruption management at your fingertips, you can reduce or even eliminate some risk as global events develop. Travel managers have the same capability, whether they’re at their desk checking the Egencia portal or dining at a restaurant and using the mobile app.

Empowering travellers in real time  

Traveller Tracker also goes with your travellers via our mobile app. Travel managers can send a message at the first sign of an issue and travellers can use AssistMe in their app to contact a travel consultant after receiving an alert and get a call back, usually within minutes. 

Between June 2018 and July 2019, Egencia teams responded to 9.5 million contacts from travellers around the world. Egencia personnel constantly monitor global travel and are ready to mobilise when emergencies happen, extending the resources available to our customers’ organisations as they seek to keep travellers safe on their return home.

Educating employees about Traveller Tracker and other travel risk management services that are available is a way to build traveller trust. It’s one component of the overall duty-of-care obligations travel managers and organisations have. Part of this education effort should involve consolidating bookings on the Egencia solution. Only travel booked via Egencia shows up in Traveller Tracker. Itineraries booked via other means won’t be visible. Travel managers won’t be able to find travellers or send emergency messaging to them. Traveller Tracker becomes another way for travel managers to ensure compliant booking practices.

Business travel is a key strategic lever in moving the global economy forward. Traveller Tracker is a key tool for mitigating risk and complements a travel risk management programme that includes robust travel policies, travel insurance and more.

Looking for better business travel solutions? Get in touch with us.

Recommended for you.

• Travel management Toggle submenu Travel management solutions Egencia Overview Amex GBT Neo1 Amex GBT Neo Amex GBT Select Amex GBT Ovation Manage your corporate travel programme Corporate travel policy Travel risk management Travel expense management Reporting Travel management consulting Industry Solutions Legal Transportation & Logistics

Egencia reviews

See how Egencia works

• Customer centre Toggle submenu Travellers Help centre Business traveller centre Download the app Travel arrangers Help centre Travel arranger centre Training resources Travel managers Connect community Product updates Customer training
• Watch a demo
• Request a demo
• About Egencia

Corporate Travel Risk Management Solutions: Traveller Tracker

A proactive approach to risk management: traveller tracker.

Natural disasters. Civil unrest. Global threats and pandemics. The world can be an unpredictable place to do business. That’s why Egencia advocates for travel risk management programmes and policies. Robust plans put corporate travel managers and their organisations in a position to take action, whether it’s a relatively small hiccup like a thunderstorm that delays a flight or an emergency.

Traveller Tracker is an Egencia tool that drives action.

Traveller Tracker is part of the Egencia solution. It’s accessible in the booking portal and the mobile app . It’s a fast way to know where your business travellers are and to contact them quickly if they are potentially affected by an event in or outside of the country.

Crises can happen anywhere — and everywhere

Some emergencies are localised. One example might be a passionate labour strike in a large city that spills over into civil unrest. Traveller Tracker can quickly tell you, based on booking data, how many people you have in that area and where they’re staying. The travel manager can contact them directly via email or send push notifications with risk alerts to their mobile app to help their travellers navigate the situation — including cutting a trip short and arranging travel home.

Some emergencies might begin at a single location, but cascading effects spread. Natural disasters such as volcanic eruptions or hurricanes can scramble air traffic across entire continents. Traveller Tracker empowers the travel manager to search based on airlines, booking codes and individual travellers to find those potentially affected by airline disruption and get them home as quickly as possible.

While rare, global emergencies can happen, as the 2020 COVID-19 pandemic has demonstrated. These situations are systemic and dynamic, with many moving parts. Acting quickly to protect travellers’ well-being is crucial. Traveller Tracker can give travel managers the view they need of the situation and location, whether it’s a global level or regional level, or down to an individual city. All of the Egencia booking tools can be applied to help your people navigate their way through the chaos.

Traveller Tracker’s search functionality operates in near real time. It can also be used to review travel in the past 30 days or trips that are booked for the next 30 days that have not yet been taken. This prospective functionality enables the travel manager to take a reactive or proactive approach to travel risk management. With disruption management at your fingertips, you can reduce or even eliminate some risk as global events develop. Travel managers have the same capability, whether they’re at their desk checking the Egencia portal or dining at a restaurant and using the mobile app.

Empowering travellers in real time  

Traveller Tracker also goes with your travellers via our mobile app. Travel managers can send a message at the first sign of an issue and travellers can use AssistMe in their app to contact a travel consultant after receiving an alert and get a call back, usually within minutes. 

Between June 2018 and July 2019, Egencia teams responded to 9.5 million contacts from travellers around the world. Egencia personnel constantly monitor global travel and are ready to mobilise when emergencies happen, extending the resources available to our customers’ organisations as they seek to keep travellers safe on their return home.

Educating employees about Traveller Tracker and other travel risk management services that are available is a way to build traveller trust. It’s one component of the overall duty-of-care obligations travel managers and organisations have. Part of this education effort should involve consolidating bookings on the Egencia solution. Only travel booked via Egencia shows up in Traveller Tracker. Itineraries booked via other means won’t be visible. Travel managers won’t be able to find travellers or send emergency messaging to them. Traveller Tracker becomes another way for travel managers to ensure compliant booking practices.

Business travel is a key strategic lever in moving the global economy forward. Traveller Tracker is a key tool for mitigating risk and complements a travel risk management programme that includes robust travel policies, travel insurance and more.

Looking for better business travel solutions? Get in touch with us.

Recommended for you.

• Travel management Toggle submenu Travel management solutions Egencia Overview Amex GBT Neo1 Amex GBT Neo Amex GBT Select Amex GBT Ovation Manage your corporate travel programme Corporate travel policy Travel risk management Travel expense management Reporting Travel management consulting Industry Solutions Legal Transportation & Logistics

Egencia reviews

See how Egencia works

• Customer centre Toggle submenu Travellers Help centre Business traveller centre Download the app Travel arrangers Help centre Travel arranger centre Training resources Travel managers Connect community Product updates Customer training
• Watch a demo
• Request a demo
• About Egencia

Egencia Mobile App, Travel Management App

Travel management untethered

Egencia mobile app: The travel management app that gives you the freedom to soar.

Egencia’s In-App Trip Guide

Our mobile app is the best way for you and your travellers to stay up-to-date on your itinerary and manage any pivots in an ever-changing travel landscape.

One travel management app for any need

Access at your fingertips.

The Egencia mobile app lets business travellers, travel arrangers, approvers and corporate travel managers easily access all information. The powerful travel app also puts the efficiency and flexibility to book, manage and view business trips — all in the palm of your hand.

• All you need in one app. Access your itinerary, receipts, cancel or exchange an item, get assistance and more.
• Book your perfect option with personalised searches, easy filtering and a clear display of available amenities .
• Navigate any city . Compare ground transport options and find the best way to get where you need to go.
• Exclusive privileges. Get better value for a lower price with special hotel rates available for travel app users .
• Business expense tracker made simple. View and streamline payments with mobile expense reporting and receipt management .

Keeping business trip planning on track

We’re with your business travellers all the way. With an easy-to-use interface, they can book rail, car, flights and hotels. Beyond booking, we help them travel with confidence because they’re always connected to their itinerary so there’s never any question about where they’re going and when. Also available on Android Wear and Apple Watch.

Our travel management app also offers mobile-exclusive benefits, like special hotel rates and ground transportation options. When you’re booking, you can also pick up where you left off.

It’s our duty to help care for your travellers. Help is only a tap away with the app’s dedicated AssistMe button, so your travellers can easily connect with our customer service team, wherever they are.

If there’s a crisis, every second counts. Our Traveller Tracker is integrated into the app, so that you can search for and locate your business travellers in real time. You can search for a city or time range and view all of your travellers on an interactive map or in a list.

Travel risk management solutions

Quick and easy trip approvals

Never miss a beat. People in charge of approving business travel for their colleagues are often on the road themselves. Now, you can avoid inventory loss or price increases with lightning-fast approvals.

We make sure that travel disruptions don’t disrupt your bottom line. With just a couple of taps in the business travel management app, you can approve or deny a request or view travel history.

Arrangers find that supporting travellers is easy, even if they’re out of the office. They can view all of their travellers’ trips and modify their reservations directly from their mobile device.

Arrangers can also easily search for corporate travellers, view their business trips and make changes to reservations.

The Egencia mobile app

The Egencia mobile app makes business trip planning, booking, managing and viewing simple for business travellers, travel arrangers, approvers and corporate travel managers.

Stay connected throughout the trip and enjoy exclusive privileges, available only on the Egencia smartphone app.

Recommended for you

Ready to take your travel programme to the next level? Contact us to learn how.

• Travel management Toggle submenu Travel management solutions Egencia Overview Amex GBT Neo1 Amex GBT Neo Amex GBT Select Amex GBT Ovation Manage your corporate travel programme Corporate travel policy Travel risk management Travel expense management Reporting Travel management consulting Industry Solutions Legal Transportation & Logistics

Egencia reviews

See how Egencia works

• Customer centre Toggle submenu Travellers Help centre Business traveller centre Download the app Travel arrangers Help centre Travel arranger centre Training resources Travel managers Connect community Product updates Customer training
• Watch a demo
• Request a demo
• About Egencia

Business Travel Programme - Travel Programmes For Your Company

Welcome to better travel

Save time and money. Manage travel with ease. Boost traveller satisfaction.

Let us show you how to build the best travel programme for your business.

Travel management

Return to travel, traveller satisfaction, savings and analytics, customer service, travel management consulting, egencia advantage, egencia mobile app, business travel compliance, traveller risk management, travel expense management, executive traveller care, supplier network, business travel platform, implementation.

• Travel management Toggle submenu Travel management solutions Egencia Overview Amex GBT Neo1 Amex GBT Neo Amex GBT Select Amex GBT Ovation Manage your corporate travel programme Corporate travel policy Travel risk management Travel expense management Reporting Travel management consulting Industry Solutions Legal Transportation & Logistics

Egencia reviews

See how Egencia works

• Customer centre Toggle submenu Travellers Help centre Business traveller centre Download the app Travel arrangers Help centre Travel arranger centre Training resources Travel managers Connect community Product updates Customer training
• Watch a demo
• Request a demo
• About Egencia

Egencia Mobile App, Travel Management App

Travel management untethered

Egencia mobile app: The travel management app that gives you the freedom to soar.

Egencia’s In-App Trip Guide

Our mobile app is the best way for you and your travellers to stay up-to-date on your itinerary and manage any pivots in an ever-changing travel landscape.

One travel management app for any need

Access at your fingertips.

The Egencia mobile app lets business travellers, travel arrangers, approvers and corporate travel managers easily access all information. The powerful travel app also puts the efficiency and flexibility to book, manage and view business trips — all in the palm of your hand.

• All you need in one app. Access your itinerary, receipts, cancel or exchange an item, get assistance and more.
• Book your perfect option with personalised searches, easy filtering and a clear display of available amenities .
• Navigate any city . Compare ground transport options and find the best way to get where you need to go.
• Exclusive privileges. Get better value for a lower price with special hotel rates available for travel app users .
• Business expense tracker made simple. View and streamline payments with mobile expense reporting and receipt management .

Keeping business trip planning on track

We’re with your business travellers all the way. With an easy-to-use interface, they can book rail, car, flights and hotels. Beyond booking, we help them travel with confidence because they’re always connected to their itinerary so there’s never any question about where they’re going and when. Also available on Android Wear and Apple Watch.

Our travel management app also offers mobile-exclusive benefits, like special hotel rates and ground transportation options. When you’re booking, you can also pick up where you left off.

It’s our duty to help care for your travellers. Help is only a tap away with the app’s dedicated AssistMe button, so your travellers can easily connect with our customer service team, wherever they are.

If there’s a crisis, every second counts. Our Traveller Tracker is integrated into the app, so that you can search for and locate your business travellers in real time. You can search for a city or time range and view all of your travellers on an interactive map or in a list.

Travel risk management solutions

Quick and easy trip approvals

Never miss a beat. People in charge of approving business travel for their colleagues are often on the road themselves. Now, you can avoid inventory loss or price increases with lightning-fast approvals.

We make sure that travel disruptions don’t disrupt your bottom line. With just a couple of taps in the business travel management app, you can approve or deny a request or view travel history.

Arrangers find that supporting travellers is easy, even if they’re out of the office. They can view all of their travellers’ trips and modify their reservations directly from their mobile device.

Arrangers can also easily search for corporate travellers, view their business trips and make changes to reservations.

The Egencia mobile app

The Egencia mobile app makes business trip planning, booking, managing and viewing simple for business travellers, travel arrangers, approvers and corporate travel managers.

Stay connected throughout the trip and enjoy exclusive privileges, available only on the Egencia smartphone app.

Recommended for you

Ready to take your travel programme to the next level? Contact us to learn how.

• Travel management Toggle submenu Travel management solutions Egencia Overview Amex GBT Neo1 Amex GBT Neo Amex GBT Select Amex GBT Ovation Manage your corporate travel programme Corporate travel policy Travel risk management Travel expense management Reporting Travel management consulting Industry Solutions Legal Transportation & Logistics

Egencia reviews

See how Egencia works

• Customer centre Toggle submenu Travellers Help centre Business traveller centre Download the app Travel arrangers Help centre Travel arranger centre Training resources Travel managers Connect community Product updates Customer training
• Watch a demo
• Request a demo
• About Egencia

Business Travel Management, Platform, Software And Technology

Business travel platform solutions

Follow a leader. One platform. One solution for all your corporate travel needs.

Travel technology pioneer

Egencia pioneered the way every digital travel management company (TMC) operates. Our technological innovations deliver solutions for business travellers and travel in a familiar and user-friendly way.

We deliver you the best corporate travel experience by continuously innovating the ways corporate travel can work for you. We do this by capitalising on:  

• A network of suppliers that goes beyond air, rail, car and hotels—and caters to the in-between moments of business travel (lounges, WiFi, destination information).
• Business travel software that supports your travel programme and helps you save time managing expense reporting.
• Predictive analytics that deliver the best travel options to you and your travellers.
• Customer support bolstered by artificial intelligence.
• An omni-channel platform that works like you do—start booking a trip on one device and complete it later on another.

Savings and analytics

Stop spending hours consolidating data from multiple spreadsheets. We do the hard work for you and centralise your travel programme data —online and offline—on our platform so that you can easily access it in one place.

This robust solution delivers data insights that come directly from our platform. Instead of relying on multiple third-party tools, our centralised approach allows you to save time by viewing dynamic visual reports on how your travel programme is performing and helps you find savings opportunities .

Expert support

We have over 2,500 business travel agents who provide support to travellers, arrangers and travel managers around the world, 24/7/365 .

Our agents use our platform to see what you see in order to help you and your travellers on any step of the journey. Agents recognise every traveller when they call to give them the service they deserve.

Egencia mobile app

Our industry-leading mobile technology delivers robust features to every user: travellers, approvers, arrangers and travel managers. We’re always updating and improving our app to deliver the best booking, itinerary and alerts for travellers and offer mobile-only features—like special hotel rates and ground transport options.

Travel managers and arrangers have visibility into travellers’ bookings to manage itineraries on the go and can approve or reject trips with just two taps in the app, or they can monitor and track travellers across the globe with Traveller Tracker.

Policy and approval

We make managing your travel policy and travel approval easy by quickly viewing your travellers’ itineraries across every booking channel. Your company’s travel policy and approval process is also visible, automated and integrated into the platform so that however your travellers book their travel, there are intuitive, visual guidelines to help them stay compliant.

The Egencia solution allowed Nasdaq’s travel manager to support the new corporate travel policy and easily guide travellers to in-policy choices when booking. The ability to adjust policy levers as needed allowed them to quickly react to trends and cost savings opportunities. They also introduced a pre-trip approval process.

View the case study

Traveller risk management

Travel security risks, from disruptive weather patterns, worker strikes or political events, exist everywhere and can happen at any time. This highlights the importance our customers have for a travel risk management solution that provides up-to-date news, clear and concise communication, traveller tracking, as well as medical and security assistance services.

Travel to some destinations may represent an unacceptable risk for your company and you can restrict travel as needed. We provide travel managers with daily alerts and flag any disruptive events by sending special alerts that include a list of impacted travellers. Travel managers can also pull a list of travellers from Travel Tracker when an emergency arises, online or in the app.

For clients that need a higher level of support when it comes to travel risk management, we also partner with a number of risk management providers.

Supplier network

Our expansive inventory is built on a broad network of global distribution system (GDS) aggregators for low-cost content, rail providers and hotel inventory options. This approach is fundamental to what our customers want: Choice with local, relevant travel options across the globe.

When it comes to booking travel having a massive inventory is great, but when you serve corporate customers, we know that offering relevant, preferred rates as quickly as possible is paramount in reducing the time spent booking.

With more than 500,000 hotels in our inventory, we offer Egencia Preferred Rates for more than 35,000 hotels and include amenities such as breakfast, Wi-Fi and parking, all negotiated exclusively for business travellers. We also recognise the Top 100 Preferred Corporate Hotel awards , an annual programme that recognises the top customer-focused hotels around the globe.

Beyond hotels, we’ve spent the last 20 years cultivating supplier relationships that span the entire travel experience, and our suppliers cover more than 30,000 cities in over 200 countries.

Recommended for you

Need better travel management solutions? We can help.

A detailed review of Egencia's travel and expense management software with pricing, comparisons to competitors, and FAQs.

Updated on November 17th, 2023

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Egencia is travel and expense management software that offers a modern, intuitive solution to efficient expense tracking and reporting. The platform caters to global organizations of varying sizes, budgets, and spending management needs.

Also Consider

Zoho expense.

Free plan for up to 3 users

Expense automation and customization

Robust integrations

At-a-Glance:

Thanks to its intuitive and user-friendly software, Egencia helps companies manage travel policies, track spending, identify potential travel risks, access real-time reporting, and ensure budgetary compliance. Its open API platform also gives users the power to create robust integrations for a seamless and simplified expense management experience.

Egencia's software includes business travel programs, pre-travel checklists and risk management, AI-driven insights, corporate events planning, and 24/7 global customer support. However, the platform's pricing is quote-based, making it difficult to gauge its affordability.

• The platform helps users create custom travel policies and pre-trip approvals for increased efficiency and spending control.
• Users have access to a centralized dashboard from which they can track expenses and analyze employee booking behavior.
• Egencia is used and trusted by several well-established companies, such as Starbucks, NASDAQ, and Kaspersky.
• The risk management tool includes an up-to-date global map for risk mitigation, a travel tracker feature, and custom alerts.
• The software features an AI-powered booking tool and a savings finder tool to track down the best hotel and air travel rates.
• Egencia is available in multiple languages and offers multicurrency support.
• The platform gives users access to expert travel consultants for efficient trip planning and supplier management advice.
• Other tools include corporate event planning, travel compliance, itinerary management, and account reconciliations.
• Egencia's pricing is not readily available on their website.
• The platform does not offer a free trial.
• There is no mention made of corporate cards, invoice processing, or accounts payable solutions.

Reputation:

On G2 , Egencia has a 4.5-star rating based on over 630 reviews. Many cited its responsive customer support and robust savings finder tool. However, several users noted that they've experienced technical issues with the site. On TrustRadius , Egencia has an 8.1-star rating based on over 20 reviews, with many praising its user-friendly interface.

Egencia has a 1.8-star rating from more than 670 reviews on Trustpilot . Over 65% of users rated the platform as "Excellent," but some complained about its subpar travel booking tool. On Google Play , the mobile app has a 4.7-star rating from over 50,700 reviews, with users noting both its ease of use and technical issues with the booking tool.

Egencia's pricing is not readily available on their website. Interested users should visit the platform's pricing page to request a custom quote based on their organization's individual budget and travel needs.

Egencia vs. TripActions:

Like Egencia, TripActions offers easy-to-use travel management tools, including an online booking tool, pre-trip approvals, and spending policies. However, TripActions is more feature-rich in terms of expense management, offering corporate cards, automated workflows, and reimbursements.

Egencia vs. TripActions Comparison:

Egencia vs. travelperk:.

While Egencia and TravelPerk both have extensive travel management solutions on offer, the latter platform is the budget-friendly option, with a basic free plan available. Of the two platforms, TravelPerk's expense management suite is more robust, featuring invoice processing and accounting integrations.

Egencia vs. TravelPerk Comparison:

Egencia vs. zoho expense:.

While Egencia is an attractive option for robust travel management solutions, Zoho Expense is better suited to users in search of a full suite of travel and expense management software. Egencia's pricing is quote-based, whereas Zoho Expense offers free and paid plans, as well as a free trial, which Egencia lacks.

Egencia vs. Zoho Expense Comparison:

Key information:, news & activity:, what is egencia.

Egencia is travel and expense management software built to simplify corporate travel with easy-to-use solutions, including itinerary management, an online booking tool, expense reporting, and discounted hotel, airfare, and car rental rates.

Is Egencia owned by Expedia?

In 2021, American Express Global Business Travel (GBT) successfully completed the acquisition of Egencia, with Expedia becoming a shareholder in GBT.

What does Egencia cost?

How do i contact egencia.

Users can reach Egencia's team via email , telephone , or live chat.

Does Egencia have an app?

Yes, Egencia's mobile app is available for Android and iOS users.

What are some Egencia alternatives?

• SAP Concur .
• Webexpenses .
• ExpensePoint .
• Expensify .