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All topics for clinicians and general public (English and Spanish)

• 8 am to 8 pm Eastern, M–F: toll-free 800-CDC-INFO (800-232-4636)
• Email form: www.cdc.gov/info

CDC Emergency Operations Center

Emergency or urgent patient care assistance (not intended for use by general public)

• 24/7: 770-488-7100

CDC Drug Service

Distribution of special biologic agents and drugs

• Formulary: www.cdc.gov/laboratory/drugservice/formulary.html
• 8 am to 4:30 pm Eastern, M–F: 404-639-3670
• After hours/weekends/holidays: 770-488-7100
• Email: [email protected]

Chikungunya, Japanese Encephalitis, Tickborne Encephalitis, and Yellow Fever

Assistance with diagnostic testing for these diseases and for questions about antibody response to yellow fever vaccination

• Division of Vector-Borne Diseases, 8 am to 4:30 pm Mountain, M–F: 970-221-6400
• Viral Special Pathogens Branch can also assist for tickborne encephalitis, 8:30 am to 5:30 pm Eastern, M–F: 404-639-1115

Dengue diagnostic testing assistance

• 8 am to 5 pm Atlantic (office in Puerto Rico), M–F: 787-706-2399
• Clinical/laboratory guidance: www.cdc.gov/Dengue/clinicalLab/index.html

Malaria Hotline

Assistance with diagnosis or management of suspected cases of malaria

• 9 am to 5 pm Eastern, M–F: 770-488-7788 or toll-free 855-856-4713
• Emergency consultation after hours/weekends/holidays: 770-488-7100, ask for a Malaria Branch clinician

Parasitic Diseases (other than malaria)

Hotline assistance with evaluation and treatment of patients suspected to have a parasitic disease

• 8 am to 4 pm Eastern, M–F: 404-718-4745
• Emergency consultation after hours/weekends/holidays: 770-488-7100, ask for an on-call clinician in Parasitic Diseases
• Email: [email protected]

Online parasitic diseases diagnostic assistance service for laboratorians, pathologists, and other health professionals www.cdc.gov/dpdx/contact.html

Rickettsial Diseases diagnostic and treatment assistance

• 8 am to 4:30 pm Eastern, M–F: 404-639-1075
• Emergency consultation after hours/weekends/holidays: 770-488-7100, ask for an on-call clinician in Rickettsial Diseases

Viral Hemorrhagic Fevers

Consultation for diagnosis and reporting suspected cases in, or requiring evacuation to, the United States

• 8:30 am to 5:30 pm Eastern, M–F: 404-639-1115
• Emergency consultation after hours/weekends/holidays: 770-488-7100

Treatment Requests for ribavirin through the Food and Drug Administration (FDA): 301-736-3400

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How can we help you there are a few options available to contact us..

FAQ Start here! You may find an answer to your questions and concerns in frequently asked questions.

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You can request information, submit a complaint or compliment, tell us about a TSA PreCheck® issue, and request TSA Cares Assistance as well as let us know about a security issue or civil rights violation.

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2023 Passenger Experience Survey

TSA conducted a Passenger Experience Survey at multiple airports across the nation and collected over 13,000 responses. The results are overwhelmingly positive, with 93% of passengers reporting they were satisfied with their experience at the checkpoint. For more details, click the button below:

Top Frequently Asked Questions

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• ID Requirements
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Am I allowed to carry my CPAP machine onboard the plane, do I have to remove it from my carry-on?

A nebulizer, CPAP, BiPAP and APAP must be removed from its carrying case and undergo X-ray screening. Facemasks and tubing may remain in the case. You may provide a clear plastic bag to place the device through the X-ray.

I am traveling with medication, are there any requirements I should be aware of?

All passenger items must undergo security screening. It is recommended that medication be clearly labeled to facilitate the screening process.

You may bring medically necessary liquids, medications and creams in excess of 3.4 ounces or 100 milliliters in your carry-on bag. Remove them from your carry-on bag to be screened separately from the rest of your belongings.

I have a service animal, what type of screening should I expect?

You and your service dog/animal will be screened by a walk-through metal detector. You may walk through together or you may lead the animal through separately on a leash.

If you opt not to be screened by the  Advanced Imaging Technology (AIT), or a walk-through metal detector (WTMD), you will undergo a pat-down.

If the metal detector alarms, you and your service dog/animal will undergo additional screening, including a pat-down.

During the additional screening, do not make contact with the dog/animal (other than holding the leash) until a TSA officer has completed inspection of your dog/animal. TSA will not separate you from your service animal. If you have concerns about your screening, you can ask to speak with a supervisor or passenger support specialist at any point during the process.

Service dog/animal collars, harnesses, leashes, backpacks, vests and other items are subject to security screening. Items that are necessary to maintain control of the service dog/animal or indicate that the service dog/animal is on duty do not require removal to be screened.

If you need to relieve your service dog and must exit the security checkpoint, you and the service dog will need to go through the screening process again. You may request to move to the front of the line upon your return.

Medication for service animals must go through X-ray or inspection screening. Please separate medications and inform the TSA officer that you carry these items for your service dog.

I need special assistance during screening, whom can I contact before arriving to the airport?

TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process.

Contact us 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. You may call (855) 787-2227 or submit an online form .

What are the procedures if I have an internal or external medical device, such as a pacemaker or metal implant?

Advanced Imaging Technology (AIT) can facilitate your screening and reduces the likelihood of a pat-down. Inform the TSA officer that you have an artificial knee, hip, other metal implant or a pacemaker, defibrillator or other internal medical device. You should not be screened by a walk-through metal detector if you have an internal medical device such as a pacemaker. Consult with your physician prior to flying.

If you choose to not be screened through the  Advanced Imaging Technology (AIT), or a walk-through metal detector (WTMD), you will undergo a pat-down screening.

TSA has made provisions for those that cannot safely wear a mask. Travelers under the age of 2 years old, those with a disability who cannot wear a mask, or cannot safely wear a mask for reasons related to a disability as defined by the Americans with Disabilities Act, and those for whom a mask would create a risk to workplace health, safety, or job duty as determined by relevant workplace safety guidelines or federal regulations are exempt from the face mask requirement.

Passed by Congress in 2005, the REAL ID Act established minimum security standards for state-issued driver’s licenses and identification cards and prohibits federal agencies, like TSA, from accepting licenses and identification cards for official purposes from states that do not meet these standards. Learn about REAL ID or read the FAQ .

How do I recover a lost item left at the airport?

Contact  lost and found to locate items left at the security checkpoint. For items left elsewhere in the airport, please contact the airport authority.

I have a missing or damaged item. How do I file a claim?

You may file a claim if you are injured or your property is lost or damaged during the screening process. Screening at certain airports is performed by private companies and not TSA.

What information should I provide on the claim?

Provide as much detail as possible including receipts, appraisals and flight information to avoid delays. Contact your airline for lost or missing baggage.

What is the status of my claim?

Please allow up to six months to fully investigate your claim. Claims that require investigation by law enforcement require additional processing time.

All claims are investigated thoroughly and the final decision to approve a claim rests with TSA. If your claim is approved, you will receive a letter and form to complete regarding settlement agreement and/or payment methods. You can check the status of your claim at any time.

How do I retrieve a prohibited item that was removed from my baggage?

There are no provisions for returning prohibited items removed from checked baggage. Passengers should contact their airline with further questions about possible hazardous materials.

Is Breast Milk, Formula and Juice exempt from the 3-1-1 liquids rule?

Formula, breast milk, juice in quantities greater than 3.4 ounces or 100 milliliters are allowed in carry-on baggage and do not need to fit within a quart-sized bag. Remove these items from your carry-on bag to be screened separately from the rest of your belongings. You do not need to travel with your child to bring breast milk. Breast milk and formula are considered medically necessary liquids. This also applies to breast milk pumping equipment (regardless of presence of breast milk).

Ice packs, freezer packs, frozen gel packs and other accessories required to cool formula, breast milk and juice - regardless of the presence of breast milk - are allowed in carry-on. If these accessories are partially frozen or slushy, they are subject to the same screening as described above. You may also bring gel or liquid-filled teethers, canned, jarred and processed baby food in carry-on baggage. These items may be subject to additional screening.

May I pack food in my carry-on or checked bag?

Yes, you may pack food in your carry-on or checked bag, but remember all food must undergo x-ray screening. Foods that are liquids, gels, or aerosols must comply with the 3-1-1 liquids rule . TSA officers make the final decision on whether certain items are permitted into the secured areas of the airport.

What is the 3-1-1 liquids rule?

Each passenger may carry liquids, gels and aerosols in travel-size containers that are 3.4 ounces or100 milliliters. Each passenger is limited to one quart-size bag of liquids, gels and aerosols. Common travel items that must comply with the 3-1-1 liquids rule include toothpaste, shampoo, conditioner, mouthwash and lotion.

What happens if TSA determines I am traveling with an item that is deemed hazardous material?

If hazardous materials are found in a passenger’s checked baggage, those items are brought to the attention of the airline with which the passenger is booked.  Once the airline determines whether the item is permitted or prohibited, TSA officers accept the airline’s determination.

What is the policy on powders? Are they allowed?

Starting June 30, 2018, if you are traveling from an international last-point-of-departure to the U.S., powder-based substances in carry-on baggage greater than 350mL or 12 oz. may require additional screening at the central checkpoint. Powder-like substances over 12 oz. or 350mL in carry-on that cannot be resolved at the central checkpoint will not be allowed onto the cabin of the aircraft and will be disposed of.  

For your convenience, place powders in your checked bag.

The measures have already been implemented at U.S. airports nationwide to identify and prevent potentially dangerous items from being brought aboard the aircraft. There are no changes to what is allowed in carry-on baggage at U.S. airport checkpoints.

How do I apply for TSA PreCheck®?

Visit tsa.gov/precheck to select the enrollment provider that best meets your needs and has an enrollment location near you.  You can pre-enroll online and make an appointment for the in-person process, or walk-in to an enrollment center without an appointment.

The online application takes five minutes to complete with the in-person visit taking 10 minutes.  During the  in-person process, the enrollment provider will collect your biometric data (fingerprints, photo), verify identity documents, and collect payment.

Any website that claims to allow consumers to register for TSA PreCheck that does not end in “.gov” is not an official TSA PreCheck website.  Consumers who are applying for TSA PreCheck for the first time cannot pay the application fee online, they must complete their application and pay in-person at a TSA enrollment center. First time applicants are not asked to provide payment information online. 

Before you apply, we recommend that you review the various DHS trusted traveler programs: TSA PreCheck® Application Program, Global Entry, NEXUS, or SENTRI, to ensure you meet the eligibility requirements and determine the best program for you.  If you travel internationally four or more times a year, consider enrolling in Global Entry.  If you take less than four international trips a year, TSA PreCheck is a great choice for domestic travelers.

How do I update my personal information for my TSA PreCheck® membership?

If you are a member of the TSA PreCheck® Application Program, please contact the enrollment provider you applied with. Click here for the enrollment provider contact information to make changes to your name, address, or other information contained in your records. You will be provided information regarding documentation needed to process the change.

If you change your name and do not update your TSA PreCheck membership to match the new details, you will not be able to use your TSA PreCheck benefits when traveling until the name change process is completed.

I am having trouble with my Global Entry Program membership, whom do I contact?

If you have questions or concerns about your Global Entry, NEXUS, or SENTRI membership, you may visit the Trusted Traveler Program website or contact Customs and Border Protection at  (877) 227-5511 or by email .

I am traveling with my family; can they also use the TSA PreCheck® lane?

Children 12 and under may accompany an enrolled parent or guardian in the TSA PreCheck lanes without restriction. Children 13-17 must have the TSA PreCheck logo on their boarding pass.  To be eligible to receive the TSA PreCheck logo on their boarding pass, the passenger between the ages of 13 and 17 must be on the same airline reservation with a TSA PreCheck-eligible parent or guardian.

Children 17 and under who will be traveling alone or without a TSA PreCheck-eligible adult must apply for TSA PreCheck to have access to expedited screening. Please note, adults using gate passes to accompany children traveling alone will be directed to standard screening as gate passes are excluded from TSA PreCheck benefits. This applies even if the gate pass holder has enrolled in TSA PreCheck. The adult will not be permitted to join the child in the TSA PreCheck lane.

Please note, no individual is guaranteed expedited screening because TSA uses unpredictable security measures, both seen and unseen, throughout the airport. All travelers will be screened, and no individual is guaranteed expedited screening.

I forgot my KTN. How do I find it?

If you are a member of the TSA PreCheck® Application Program, look up your Known Traveler Number (KTN) here .

 If you are a member of another trusted traveler program, such as Global Entry, NEXUS, or SENTRI, log on to the Trusted Traveler Program website to obtain your PASSID, which is your KTN.

If your TSA PreCheck® benefits come through HME, TWIC®, or DoD, please visit these respective links for additional information: HME ,  TWIC® ,  DoD .

If your TSA PreCheck® benefit comes through TSA PreCheck® for DHS employees, please visit TSA PreCheck® for DHS Employees | TSA PreCheck® for additional information.

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National Travel Survey mid-year estimates

The survey collects information on how, why, when and where people travel. The mid-year estimates provide faster indicators for key tables.

National Travel Survey mid-year data tables

The mid-year estimates provide faster indicators for key tables and include data for 12-month periods from July to June.

NTSMY0101: Trips, distance travelled and time taken: England, year ending June 2023 ( ODS , 7.24 KB )

NTSMY0303: Average number of trips, stages, miles and time spent travelling by mode: England, year ending June 2023 ( ODS , 12.4 KB )

NTSMY0403: Average number of trips, miles and time spent travelling by trip purpose: England, year ending June 2023 ( ODS , 11.7 KB )

NTSMY0409: Average number of trips and distance travelled by purpose and main mode: England, year ending June 2023 ( ODS , 13.4 KB )

NTSMY0601: Average number of trips, stages and distance travelled by sex, age and mode: England, year ending June 2023 ( ODS , 33 KB )

NTSMY0611: Average number of trips and distance travelled by sex, age and purpose: England, year ending June 2023 ( ODS , 24 KB )

NTSMY9903: Average number of trips by main mode, region and rural-urban classification of residence: England, year ending June 2023 ( ODS , 14.4 KB )

NTSMY9904: Average distance travelled by mode, region and rural-urban classification of residence: England, year ending June 2023 ( ODS , 15.8 KB )

NTSMY0001: Sample numbers ( ODS , 7.65 KB )

National Travel Survey statistics

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The Transportation Department on Wednesday announced new rules taking aim at two of the most difficult and annoying issues in air travel: obtaining refunds and encountering surprise fees late in the booking process.

“Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them — without having to ask,” said U.S. Transportation Secretary Pete Buttigieg in a statement, adding that the changes would not only save passengers “time and money,” but also prevent headaches.

The department’s new rules, Mr. Buttigieg said, will hold airlines to clear and consistent standards when they cancel, delay or substantially change flights, and require automatic refunds to be issued within weeks. They will also require them to reveal all fees before a ticket is purchased.

Airlines for America , a trade group representing the country’s largest air carriers, said in a statement that its airlines “abide by and frequently exceed” D.O.T. consumer protection regulations.

Passenger advocates welcomed the new steps.

Tomasz Pawliszyn, the chief executive of AirHelp, a Berlin-based company that assists passengers with airline claims, called it a “massive step forward and huge improvement in consumer rights and protection” that brings the United States closer to global standards in passenger rights.

Here’s what we know about the D.O.T.’s new rules, which will begin to go into effect in October.

There’s now one definition for a “significant” delay.

Until now, airlines have been allowed to set their own definition for a “significant” delay and compensation has varied by carrier . Now, according to the D.O.T., there will be one standard: when departure or arrival is delayed by three hours for domestic flights and six hours for international flights.

Passengers will get prompt refunds for cancellations or significant changes for flights and delayed bags, for any reason.

When things go wrong, getting compensation from an airline has often required establishing a cumbersome paper trail or spending untold hours on the phone. Under the new rules, refunds will be automatic, without passengers having to request them. Refunds will be made in full, excepting the value of any transportation already used. Airlines and ticket agents must provide refunds in the original form of payment, whether by cash, credit card or airline miles. Refunds are due within seven days for credit card purchases and within 20 days for other payments.

Passengers with other flight disruptions, such as being downgraded to a lower service class, are also entitled to refunds.

The list of significant changes for which passengers can get their money back also includes: departure or arrival from an airport different from the one booked; connections at different airports or flights on planes that are less accessible to a person with a disability; an increase in the number of scheduled connections. Also, passengers who pay for services like Wi-Fi or seat selection that are then unavailable will be refunded any fees.

Airlines must give travel vouchers or credits to ticketed passengers unable to fly because of government restrictions or a doctor’s orders.

The vouchers or credits will be transferable and can be used for at least five years after the date they were issued.

Fees for checked baggage and modifying a reservation must be disclosed upfront.

Airlines and ticket agents are now required to display any extra fees for things like checking bags or seat selection clearly and individually before a ticket purchase. They will also need to outline the airline’s policies on baggage, cancellations and changing flights before a customer purchases a ticket.

The rules, which apply to all flights on domestic airlines and flights to and from the United States operated by foreign airlines, have varying start dates.

For example, automatic refunds must be instituted by the airlines within six months. But carriers have a year before they’re required to issue travel vouchers and credits for passengers advised by a medical professional not to fly.

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Christine Chung is a Times reporter covering airlines and consumer travel. More about Christine Chung

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

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Funding secured for active travel routes in Powys towns

Funding has been secured to improve active travel routes in two Powys towns.

Powys County Council has secured further Welsh Government funding to extend and improve the active travel routes within the county.

Committed to improving facilities for residents wishing to make short journeys on foot or by bike, the council has been working with communities to find potential active travel routes across Powys.

Through engagement exercises and consultations, active travel routes which could either be improved or introduced have been identified and added to the councils Active Travel Network Maps (ATNM).

The latest Welsh Government Safe Routes in Communities and Active Travel funding will support Welshpool Active Travel phase two.

This forms the second phase of a multiphase Active Travel project and will focus on improving the surface of the path between the retail park and the bus interchange. The scheme will also look to improve access to the canal towpath by means of installing a Disability Discrimination Act compliant ramp (from the upgraded path), creating a direct link to the active travel path recently established on Severn Road.

Work to develop designs will commence shortly and the community will be kept informed throughout all stages of the project, which is expected to be completed in full by March 2025.

Money will also go to the Llanidloes Llangurig Road Active Travel scheme.

This Safe Routes in Communities scheme will upgrade the existing footpath on Llangurig Road, approximately from the Cae Gwyn junction, to create a shared use path leading directly to the primary school and high school, improving accessibility, and allowing more pupils and their families to walk or cycle to and from school.

“We are delighted to have secured this latest instalment of Welsh Government funding, which allows us to keep the momentum going and begin work on the next set of active travel projects," said Matt Perry, Powys County Council’s chief officer for place.

“Welsh Government have made it clear that active travel must be the natural mode of choice for short everyday journeys, or as part of a longer journey in combination with other sustainable modes, and the continued investment into practical active travel routes within Powys, like these planned for in Welshpool and Llanidloes, will help towards achieving this vision.”

Active Travel funding comes from Welsh Government with support from Transport for Wales, through a dedicated grant known as core allocation, and larger grants for specific projects which local authorities can bid for in a competitive process.

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The Biden-Harris Administration Issues New Rule to Support Reproductive Health Care Privacy Under HIPAA

The Final Rule strengthens privacy protections for medical records and health information for women, their family members, and doctors who are seeking, obtaining, providing, or facilitating lawful reproductive health care.

Today, the Biden-Harris Administration, through the Office for Civil Rights (OCR) at the U.S. Department of Health and Human Services (HHS) announced a Final Rule, entitled HIPAA Privacy Rule to Support Reproductive Health Care Privacy . The Final Rule strengthens the Health Insurance Portability Act of 1996 (HIPAA) Privacy Rule by prohibiting the disclosure of protected health information (PHI) related to lawful reproductive health care in certain circumstances. HHS is issuing this Final Rule after hearing from communities that changes were needed to better protect patient confidentiality and prevent medical records from being used against people for providing or obtaining lawful reproductive health care. This Final Rule will bolster patient-provider confidentiality and help promote trust and open communication between individuals and their health care providers or health plans, which is essential for high-quality health care.

“Many Americans are scared their private medical information will be being shared, misused, and disclosed without permission. This has a chilling effect on women visiting a doctor, picking up a prescription from a pharmacy, or taking other necessary actions to support their health,” said HHS Secretary Xavier Becerra. “The Biden-Harris Administration is providing stronger protections to people seeking lawful reproductive health care regardless of whether the care is in their home state or if they must cross state lines to get it. With reproductive health under attack by some lawmakers, these protections are more important than ever.”

“Since the fall of Roe v. Wade , providers have shared concerns that when patients travel to their clinics for lawful care, their patients’ records will be sought, including when the patient goes home. Patients and providers are scared, and it impedes their ability to get and to provide accurate information and access safe and legal health care,” said OCR Director Melanie Fontes Rainer. “Today’s rule prohibits the use of protected health information for seeking or providing lawful reproductive health care and helps maintain and improve patient-provider trust that will lead to improved health outcomes and protect patient privacy.”

OCR administers and enforces the Privacy Rule, which requires most health care providers, health plans, health care clearinghouses, and business associates (collectively, “regulated entities”) to safeguard the privacy of PHI and sets limits and conditions on the uses and disclosures of such information. The HIPAA Privacy Rule also gives individuals certain rights over their PHI. In April 2023, OCR published proposed modifications to the HIPAA Privacy Rule to address changes in the legal landscape affecting reproductive health care privacy that make it more likely than before that PHI may be used and disclosed in ways that HIPAA intended to protect. OCR received almost 30,000 comments on the proposed rule from the public. After carefully considering these comments, the Department is issuing a Final Rule that:

• Prohibits the use or disclosure of PHI when it is sought to investigate or impose liability on individuals, health care providers, or others who seek, obtain, provide, or facilitate reproductive health care that is lawful under the circumstances in which such health care is provided, or to identify persons for such activities.
• Requires a regulated health care provider, health plan, clearinghouse, or their business associates, to obtain a signed attestation that certain requests for PHI potentially related to reproductive health care are not for these prohibited purposes.
• Requires regulated health care providers, health plans, and clearinghouses to modify their Notice of Privacy Practices to support reproductive health care privacy.

The Final Rule may be viewed here .

View The Final Rule Fact Sheet here .

The current HIPAA Privacy Rule is in effect until the new rule takes effect. If you believe that your (or someone else’s) health information privacy rights or other Privacy, Security, or Breach Notification rules have been violated, you may file a complaint with the HHS Office for Civil Rights at: https://www.hhs.gov/hipaa/filing-a-complaint/index.html .

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The Maryland Department of Labor has created an unemployment insurance hotline for workers affected by the Key Bridge collapse. Call 667-930-5989 Monday to Friday from 8:00 a.m. to 5:00 p.m. and Saturdays from 8:00 a.m. to 12:00 p.m. (noon).

Port of Baltimore Worker Support Program

The Port of Baltimore Worker Support Program provides temporary relief to Port workers who have lost work and income due to the reduction in Port operations following the Francis Scott Key Bridge collapse.

The program gives a $430 weekly payment to individuals who regularly worked at the Port before the bridge collapse and need assistance given a loss of job hours and income since then. To be eligible, applicants need to have worked at the Port of Baltimore at least 25 times or have earned at least $5,000 from Port jobs between January 1 and March 26, 2024. As part of the application, workers need to provide documentation that they regularly worked at the Port of Baltimore and verify their employment.

Here is the online application: https://maryland-dol.submittable.com/submit

A temporary office is NOW OPEN at 2501 Broening Highway near the Seagirt terminal to help workers complete applications for the Worker Support Program as well as for Unemployment Insurance. The office hours are 8:30 a.m. to 4:30 p.m., Monday - Friday until further notice.

Who is eligible for the Worker Support Program?

• Independent contractors
• Individual owner-operators
• Sole proprietors
• Single person Limited Liability Companies (LLC)
• Employees of a Port business or trade association
• Workers who receive a 1099 tax form from a Port business

How much money can I receive and for how many weeks?

Am i eligible if i also apply for and receive unemployment insurance, do i have to recertify every week similar to unemployment insurance, what identification and documents do i need to apply.

• U.S. or state-government-issued photo identification
• A real-time photograph taken by smartphone or webcam during the application process
• A Transportation Worker Identification Credential (TWIC card)
• A terminal ID badge
• A Port employer-provided ID badge
• 2023 W-2 from Port of Baltimore employer
• 2023 1099 from Port of Baltimore contractor
• Copy of paystub(s) from 2024 from a Port of Baltimore employer
• Canceled check(s) from 2024 from a Port of Baltimore employer/contractor
• Evidence of direct deposits(s) from 2024, from a Port of Baltimore employer/contractor
• Interchange ticket(s) from 2024, for containers moved from the Port of Baltimore

How do I apply?

Can i get help over the phone or in person with the application.

A temporary office at 2501 Broening Highway near the Seagirt terminal will open starting Monday, April 22, 2024 at noon to help workers with applications for the Worker Support Program as well as for Unemployment Insurance. Starting Tuesday, April 23, the office will be open weekdays from 8:30 a.m. to 4:30 p.m.

More information and resources are below:

• Application English
• Aplicación en español
• FAQs English
• Página de preguntas frecuentes en español
• Guidelines English
• Reglas en español
• Programa en español
• Unemployment Insurance

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Biden Administration Announces Significant New Security Assistance for Ukraine

Today, following the passage of the national security supplemental which the President just signed into law, the Department of Defense (DoD) announced a significant new security assistance to urgently meet Ukraine's critical security and defense needs. This announcement is the Biden Administration's fifty-sixth tranche of equipment to be provided from DoD inventories to Ukraine since August 2021. This Presidential Drawdown Authority (PDA) package has an estimated value of $1 billion and includes capabilities to support Ukraine's most urgent requirements, including air defense interceptors, artillery rounds, armored vehicles, and anti-tank weapons. 

The capabilities in this announcement include:

• RIM-7 and AIM-9M missiles for air defense;
• Stinger anti-aircraft missiles;
• Small arms and additional rounds of small arms ammunition, including .50 caliber rounds to counter Unmanned Aerial Systems (UAS);
• Additional ammunition for High Mobility Artillery Rocket Systems (HIMARS);
• 155mm artillery rounds, including High Explosive and Dual Purpose Improved Conventional Munitions rounds;
• 105mm artillery rounds;  
• 60mm mortar rounds;
• Bradley Infantry Fighting Vehicles;
• Mine Resistant Ambush Protected Vehicles (MRAPs);
• High Mobility Multipurpose Wheeled Vehicles (HMMWVs);
• Logistics support vehicles;
• Tactical vehicles to tow and haul equipment;
• Tube-Launched, Optically-Tracked, Wire-Guided (TOW) missiles;
• Javelin and AT-4 anti-armor systems;
• Precision aerial munitions; 
• Airfield support equipment;
• Anti-armor mines;
• Claymore anti-personnel munitions;
• Demolitions munitions for obstacle clearing; and
• Night vision devices; and
• Spare parts, field equipment, training munitions, maintenance, and other ancillary equipment.

This package will surge munitions, weapons, and equipment forward to support Ukraine's ability to defend its frontlines, protect its cities, and counter Russia's continued attacks. With the bipartisan support of Congress, Ukraine can count on strong and resolute U.S. leadership to provide consistent security assistance support – together with some 50 Allies and partners – to ensure its brave defenders receive the critical capabilities needed to fight Russian aggression. 

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