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JOHNNYSWIM  

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JOHNNYSWIM (formed in 2005) is the American folk, soul and blues-pop husband and wife duo of Amanda Sudano and Abner Ramirez, hailing from Nashville, Tennessee, U.S.

Born the daughter of five-time Grammy Award winning disco singer Donna Summer, Amanda Sudano would spend summers of her youth singing in her mother’s backing band. Ramirez, fresh from graduating at the Douglas Anderson School of the Arts, first met Sudano after a Sunday service at a local church. Subsequently Ramirez held a songwriting workshop which Sudano attended and the two would start a both a fruitful romantic and musical relationship.

Despite forming in 2005, the pair’s debut release was the 2008 EP “1-4”, after which Ramirez and Sudano married and contributed to Bruce Sudano’s track “Morning Song” from his album “Life and the Romantic”. JOHNNYSWIM’s subsequent release was the 2010 three-track EP “5-8”, which was supported by a national tour and club residencies in New York and Los Angeles. Following the release of their third EP “Home, Vol. 1”, which marked the duo’s country music aesthetic, fashion brands became interested in collaborating with the couple.

Music labels soon came knocking and JOHNNYSWIM signed with Big Picnic in 2012 who issued the single “Heart Beats” the same year. The singles “Adelina”, “Home” and “Annie” also followed in 2012 after which the pair appeared on the radio variety show “A Prairie Home Companion”. In 2014 JOHNNYSWIM issued their debut full-length album “Diamonds”, showcasing the passion, skill, emotion, and angst that went in to creating such a record.

Live reviews

From breathtaking runs and powerful compassionate songs about love, to songs they wrote to the people that pissed them off in the past, this band will send chills through your entire body with every note they hit. Their show is something everyone should experience. I have followed johnnyswim for about two years. This married duo not only share the perfect harmonies on stage but also a chemistry that could set you afire. It's undeniable that this is what they were put on Earth to do.

I experienced their show in Jacksonville, Fl which is where Abner (The male of johnnyswim) is from. It was cute to see him sing the song adelina, which was written for his mother, to his mother standing in the crowd.

On The Diamonds tour, which is what they are on now, not one song is to disappoint. Each one is great. Whether you are in the mood to dance, vibe, or sing your heart out, Diamonds offers just that. I seriously can not rave enough on how good they are. Some of my favorite songs of theirs and ones you should check out just to see a sense of what they are about is You and I, Pay Dearly, Dont let it get you down, Adelina, Diamonds, I could seriously list every single song but go check them out. I promise you will not disappointed. And you are welcome. Your life is about to be forever changed.

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It was my 68th birthday and I didn't get to go! I had misunderstood the process of getting general admission tickets as all reserved were sold out. Clearly I am not a regular concert go'er or a seasoned groupy.....and I was worried about not being able to sit down at all since I have back issues. Anyway, a very nice lady at Daryl's roadhouse said I could come at 3:30 p.m, claim a bar stool, and sit there until the show started at 9 as long as I was ordering something regularly. So that was my plan. And then I was checking the site again since I'd put up the offer of $100 for anyone's reserved ticket (they were $22) and NO

ONE wanted to give up their ticket.( That's how wonderful these two are!!!) And that's when I saw that General Admission was sold out. I quickly called and it was explained that usually the bar stool grab would work - but they had such an overwhelming response that they were at capacity. So how stupid am I?? Bar stool or no, I needed to get a general admission ticket to be sure I'd be part of the head count.What a dummy grandma I am. So I will have to wait until they are in the area again and be smarter about landing tickets.

Sad Grandma Pat:(

Two words to describe JOHNNYSWIM is CUTE, the other would be LATE. Let's focus on the first word, the band is composed of husband and wife and they seem very much in love. Which is great, you want to believe that the love songs you're hearing are about two people madly in love. They have great energy and banter with the audience, the songs were great, and I really enjoyed their show.

However, they were also LATE. An hour late, which is more rock-n-roll than I like especially on a Thursday. I really did enjoy the show, they're wonderful but be ware that promptness is not a standard, as neither was the song "Summertime Romance" went specifically for that song and they didn't play it.

If you love chill, hipster, indie, rock, sweet, romantic, funny, and kick ass music...JohnnySwim is for you. The cute husband/wife duo are a collaborative mix of beauty and creativity along with individual blow out musical talent. I really didn't know much about them before attending The Sinclair concert in Cambridge, MA, which btw is a great venue. I was able to get up close with GA ticket and they came out as cute as can be and the sound was just amazing. They would do a little soft and serene, then hard and revengeful, and party and pop along with a little storytellers to fill you in about what the song meant to them. They are fun and energetic and have the coolest vibe.

JOHNNYSWIM was my first concert, and there was no better way to lose my concert virginity. They were so personal with everything they said and everything they sang. Their emotion and realnesss surprised me and made me feel at home, even aroundof bunch of people I didn't know. The song about their son, Wakeem, Georgica Pond, was amazing. I just couldn't stop the tears from falling, it was so relatable. There might not have been many people there my age, but I felt a connection with everyone in that room. I really look forward to seeing them the next time they come around.

JOHNNYSWIM was excellent in concert! I believe you can tell the mark of talented musicians by how they sound in concert compared to how they sound on their album. With JOHNNYSWIM, there literally was no difference. My wife and I loved the venue of the Majestic Theater, the energy of the crowd at the concert, and the talent of the entire JOHNNYSWIM band, as well as their openers Striking Matches. If you enjoy talented musicians who love playing and creating music together, this concert tour is a must-see.

Absolutely one of my most favorite bands to see hands down. This was the 5th show for me and couldn't have been at any better of a venue. They we're warm and loving and super fun and somehow have the ability to make you feel you are hanging in their studio while they record. The intimate performance still got everyone to their feet several times. Can't wait to see them again and again. The sweetest couple ever.

JohnnySwim live was stellar! They share the human experience through their wide range of music. They make you feel as though you're old friends playing for you in your living room-- heart and soul into every song. Be prepared to feel like dancing and crying in the span of a half hour of music. It's an intimate show. Worth it regardless of the reasonable ticket price.

Great show and a very diverse set. Many songs were full band, some were acoustic, some involved both singers, some only one. They made sure to get through a ton of their hits (sometimes shortening them so they could fit more songs in the set), told great stories, and played a memorable encore. Great group to see live.

5th time seeing this incredible band and they did not disappoint! So much fun and so much love. I would recommend going to see them at least once! They have an energy and passion that is contagious and getting to see them in the Mother Church was really the cherry on top of the cake.

Posters (14)

Past concerts

Ryman Auditorium

3rd & Lindsley

Live from Hollywood Forever Cemetery

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JOHNNYSWIM tour dates and tickets 2024-2025 near you

Want to see JOHNNYSWIM in concert? Find information on all of JOHNNYSWIM’s upcoming concerts, tour dates and ticket information for 2024-2025.

JOHNNYSWIM is not due to play near your location currently - but they are scheduled to play 1 concert across 1 country in 2024-2025. View all concerts.

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• Costa Mesa, CA, US

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• Deltron 3030 (4785)
• JOHNNYSWIM (4786)
• RaeLynn (4787)

Concerts played in 2024:

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Most played:

• Los Angeles (LA) (28)
• New York (NYC) (26)
• Nashville (22)
• Chicago (17)
• SF Bay Area (16)

Appears most with:

• Needtobreathe (70)
• Katelyn Tarver (21)
• Drew Holcomb & the Neighbors (18)
• Penny and Sparrow (18)
• Jonny P (17)

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• Date & Time Apr 29 , 2024 7:30 PM
• Time 7:30 PM
• On Sale On Sale Now
• Ticket Pricing $45.00 - $75.00

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JOHNNYSWIM—Abner Ramirez and Amanda Sudano—translate the memories, moments, and milestones on their journey as a married couple into spirited, slick, and soulful anthems steeped in singer-songwriter tradition, yet amplified by alternative experimentation, rock energy, and pop ambition. Building a fanbase through constant touring, 2013’s Heart Beats EP spawned “Don’t Let It Get You Down,” which clocked 17 million-plus Spotify streams. Their first full-length, Diamonds , arrived in 2014 as its single “Home” famously became the theme to HGTV hit Fixer Upper . The 2016 follow-up Georgica Pond yielded another fan favorite “First Try” as the duo sold out dates around the world. Along the way, they garnered acclaim from Rolling Stone, NPR, The New York Times, Huffington Post, Nylon, Du Jour, and VH1 in addition to performing on The Today Show, CONAN, and more.

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Venue information.

Ryman Auditorium

Ryman Auditorium, located at 116 Rep. John Lewis Way North, in Nashville, Tennessee, is one of the most celebrated venues in modern music. Built in 1892, the historic 2,362-seat live performance venue is the most famous former home of the Grand Ole Opry and is revered by artists and music fans for its world-class acoustics. A bucket list moment for both fans and artists alike, her iconic stage has hosted performers from across genres, such as Elvis Presley, Bruce Springsteen, Charley Pride, Loretta Lynn, Johnny Cash, Harry Styles, Wu-Tang Clan, Lizzo, and thousands more. While offering a diverse lineup and thriving concert schedule with over 200 shows per year, the venue is also open for daytime tours year-round. Along with best-in-class production technologies and livestream capabilities, the Ryman has been named  Pollstar ’s Theater of the Year for 13 years through 2021.

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Johnnyswim Tour History

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The Infield at Red Mile | Lexington, KY

Railbird festival, popular tracks.

The Johnnyswim Show

Abner and Amanda try to teach their son, Joaquin, to do chores while adjusting to life off the road for the very first time. Abner's mom prepares a Cuban feast for her Welcome to Los Angeles party, and Johnnyswim begins working on their new album.

In an effort to get themselves and their friends back to work, Abner and Amanda organize a livestream concert from their backyard after not performing for months.

With a house full of women, Abner misses having other guys to hang with when his son, Joaquin, starts kindergarten. Later, Johnnyswim writes a coffee table book and welcomes a longtime friend and collaborator to the neighborhood.

Abner reluctantly builds a chicken coop in the backyard for Amanda, and they adopt four new chickens into the family. Then, Abner and Amanda hit a road bump in the process of writing their album together at home.

Joaquin struggles to adjust to life at home, so Abner and Amanda throw a carnival like the ones they visit on the road. Johnnyswim writes a song inspired by Joaquin, and Abner becomes obsessed with the chickens.

Abner and Amanda take on the challenge of screen printing jean jackets to make their merchandise unique. Then, the book club throws an ornate, French-themed dinner party to celebrate a book most of them didn't read.

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JOHNNYSWIM - The JOHNNYSWIM Stories Tour

• Date Sep 06 , 2023
• Event Starts 7:00 PM
• Doors Open 6:00 PM
• Ticket Prices $42.00 - $47.00
• On Sale On Sale Now
• Seating General Admission Standing

Event Details

Much like families, bands go through it all together. As a unit, they face life’s ups, downs, highs, lows, trials, tribulations, tragedies, triumphs, and everything in between. They change, learn, and grow as one. However, Los Angeles band JOHNNYSWIM doesn’t just seem like a family; it is a family. At the core, husband-and-wife—Abner Ramirez and Amanda Sudano—translate the memories, moments, and milestones on their journey into spirited, slick, and soulful anthems steeped in singer-songwriter tradition, yet amplified by alternative experimentation, rock energy, and pop ambition. The music moves as the couple’s life does, scrapbooking unforgettable experiences in melody like an eternal keepsake of their relationship.

Building a fanbase through constant touring, 2013’s Heart Beats EP spawned “Don’t Let It Get You Down,” which clocked 17 million-plus Spotify streams. Their first full-length, Diamonds , arrived in 2014 as its single “Home” famously became the theme to HGTV hit Fixer Upper . The 2016 follow-up Georgica Pond yielded another fan favorite “First Try” as the duo sold out dates around the world. Along the way, they garnered acclaim from Rolling Stone, NPR, The New York Times, Huffington Post, Nylon, Du Jour, and VH1 in addition to performing on The Today Show, CONAN, and more.

In early 2017, JOHNNYSWIM commenced work on ideas for what would become their 2019 third full-length, Moonlight [Britannia Row Recordings/BMG]. Amidst a series of professional changes and Amanda’s pregnancy with their second child, they kick-started the next chapter. Over the course of the next year, they wrote and recorded with GRAMMY® Award-winning producer and songwriter Malay [Frank Ocean, Sam Smith].

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The Johnnyswim Show

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Watch The Johnnyswim Show with a subscription on Max, or buy it on Fandango at Home, Prime Video.

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Musical duo Johnnyswim and their kids adjust to life off the road.

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• About the Show
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Our New Normal

Abner and Amanda adjust to life at home while working on their next album.

Back to Business

Amanda and Abner throw a livestream concert in their backyard.

One Man Down

Abner wants guys to hang with when his son, Joaquin, starts kindergarten.

Abner and Amanda hit a road bump while writing their album at home.

Backyard Carnival

Abner and Amanda throw a carnival to help Joaquin adjust to life at home.

Blood, Sweat and Tears

Abner and Amanda screen print jackets to make their merchandise unique.

Directorial Debut

Abner and Amanda encourage Joaquin to make his own action movie.

In the Outback

With deadlines looming, Johnnyswim enters the studio to record their album.

The Johnnyswim Show S2 Trailer

This season, Abner and Amanda explore new creative outlets while at home.

The Johnnyswim Show S2 Teaser

Watch a first look of Season 2 as Amanda and Abner prepare for MerleFest.

The Johnnyswim Show S1 Trailer

Get a peek of The Johnnyswim Show as the band adjusts to life off the road.

The Johnnyswim Show

Husband-wife musicians Abner Ramirez and Amanda Sudano Ramirez raised their kids for years on a tour bus while playing with their band. Faced with a canceled tour due to COVID-19, the family must adjust to life at home while adapting their music careers.

Home on the Road with Johnnyswim

Musical duo Johnnyswim shares the struggles and triumphs of life on tour.

In the Kitchen with Abner and Amanda

Abner and Amanda Ramirez have fun whipping up their favorite recipes.

The Fieldhouse

Justin Bane and his staff change lives at an Abilene, TX, fitness facility.

Self Employed

Jonathan Morris meets fellow small business owners across the country.

Worst Vacation Ever

KC and Troy Montero relive the worst vacations based on internet stories.

Kings of Pain

Kings of Pain follows Adam Thorn and animal handler Rob "Caveman" Alleva.

Art in Bloom with Helen Dealtry

Artist Helen Dealtry gives a glimpse into the creative process of painting.

Design Star: Next Gen

Designers compete in weekly challenges for $50,000 and their own show.

Snaketacular

Danny Trejo and experts provide insight on snakes.

Reno My Rental

Carmeon Hamilton helps Memphis residents turn their rental into a home.

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Top Secret Swimming Holes

Jump into the country's most secluded and extreme places to cool off!

Storefront Stories

Shopkeepers share the heart and history behind their retail spaces.

An American Story

This anthology series celebrates remarkable people across America.

Remix My Space With Marsai Martin

Marsai Martin surprises trailblazing teens with dream bedroom makeovers!

Small Town Potential

Davina and Kristin create homes to fulfill their clients' lifestyle dreams.

Motel Rescue

Lindsey Kurowski helps motel owners across the USA get back on track.

Restored by the Fords

Siblings Leanne and Steve Ford team up to renovate unconventional homes.

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Johnnyswim Concert Setlists & Tour Dates

Upcoming shows.

• Date and Venue Doors Scheduled
• Jun 02 2024 Railbird Festival 2024 Lexington, KY, USA Add time Add time Add times

Johnnyswim at 3rd & Lindsley Bar and Grill, Nashville, TN, USA

• Heart Beats
• Summertime Romance
• Touching Heaven
• Stranger Danger
• Ring the Bells
• Lonely Night in Georgia
• Don't Let It Get You Down
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Johnnyswim at Masonic Lodge at Hollywood Forever, Los Angeles, CA, USA

• Devastating
• Frank Gehry
• A Million Years
• Tomar El Mundo
• Take the World

Johnnyswim at Americanafest Pre-Grammy Salute to Paul Simon

• Rene and Georgette Magritte With Their Dog After the War

Johnnyswim at The Truman, Kansas City, MO, USA

• In My Arms / Can't Help Falling In Love
• Heaven Is Everywhere

Johnnyswim at Lincoln Theatre, Raleigh, NC, USA

Johnnyswim at house of blues, lake buena vista, fl, usa.

• A caballo vamos pal monte
• Holla Holla Holla

Johnnyswim at Moon Crush Blue Moon 2023

• Hummingbird

Johnnyswim at Catbird Music Festival 2023

Johnnyswim at funfest 2023, johnnyswim at bimbo's 365 club, san francisco, ca, usa.

More from this Artist

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Most played songs

• Diamonds ( 68 )
• Don't Let It Get You Down ( 61 )
• Home ( 57 )
• Take the World ( 48 )
• Live While We're Young ( 46 )

More Johnnyswim statistics

Goodbye Road Daryl Hall Leinaala & Dave The Smokey Newfield Project Various Artists Xander Corbett

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Artists covered

Burt Bacharach Robert Burns Sam Cooke Drake Dan Fogelberg Grupo Encanto Harry Reser and His Orchestra Drew Holcomb & The Neighbors Whitney Houston Mat Kearney Bruno Mars Willie Nelson Tom Petty Édith Piaf The Pogues Elvis Presley Paul Simon Britney Spears Harry Styles

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Gigs seen live by

155 people have seen Johnnyswim live.

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Tour Update

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Bonza budget airline in administration as flights across the country cancelled

Embattled regional airline Bonza has gone into administration after cancelling flights across the country on Tuesday and stranding potentially thousands of passengers.

Documents filed with the Australian Securities and Investments Commission (ASIC) reveal Bonza Aviation Pty Ltd was at 3.25pm declared "externally administered", with accounting and advisory firm Hall Chadwick appointed to the role.

In a media release on Tuesday afternoon, Hall Chadwick confirmed Bonza's fleet would be grounded until Thursday, May 2.

Virgin Australia, Qantas and Jetstar have offered complimentary seats, where available, on their flights to passengers stranded mid-journey on Tuesday.

Bonza chief executive Tim Jordan released a statement on Tuesday morning saying all services would be "temporarily suspended" while discussions were held about the ongoing viability of the business.

The airline has not responded to requests for comment, but has published a statement on its website and app apologising to affected customers.

"We’re working as quickly as possible to determine a way forward that ensures there is ongoing competition in the Australian domestic aviation market," the statement reads.

Early Bonza flights in and out of its base on Queensland's Sunshine Coast, along with Melbourne legs to Rockhampton, Gladstone and Tamworth, were all cancelled on Tuesday morning.

Three Bonza planes were parked on the tarmac at Sunshine Coast Airport on Tuesday, including a Boeing 737-MAX aircraft named Bruce, which had been leased from Canadian low-cost airline Flair to fly in Australia.

Bonza's financial position has been the subject of intense speculation since its first flight early last year.

"The discussions regarding ongoing trading are occurring over the forthcoming days and the administrators will be in a position to update all stakeholders as the matter progresses," Hall Chadwick said.

Passengers stranded

Rona Wall caught a shuttle bus to the Sunshine Coast airport early on Tuesday morning hoping to catch a flight to Rockhampton, after her scheduled Bonza flight from the Gold Coast was cancelled on Monday.

She said she received multiple correspondences from Bonza about a rescheduled flight, which created a lot of confusion.

"I've got a text message that was in my younger daughter's name, and an email, and also [a message] on the app," Ms Wall said.

"All three notifications were for three different flights."

Nicole Morris was due to fly from Melbourne to Rockhampton on Tuesday with Bonza but was told her flight had been cancelled when she arrived at the airport.

"It's crap, I don't know what I'm meant to do," Ms Morris said.

"I've come in and I can't find anyone to talk to — there's nobody here."

Bonza said affected passengers had been told they would receive a full refund.

The federal Transport Department has set up a hotline for stranded passengers on the number 1800 069 244, which will operate until 10pm.

'They were told Bonza has finished'

A Sunshine Coast man whose wife works for the airline told the ABC about 20 cabin crew were called into a meeting early on Tuesday morning.

"There were two crews there — they were just basically told that Bonza has finished," he said.

"They've been told that they're not flying until further notice.

"They've all been told that the bottom line is that Bonza will no longer be flying."

He said the news was a blow for staff and the region.

"They're pretty devastated. It's their job. She's been in it from day one. It's a bit of a blow for Maroochydore and the Sunshine Coast," he said.

History of cancellations

After months of delay, Bonza was given the go-ahead to start flying regional routes from the Sunshine Coast in January last year.

It was the first new local airline since Tiger Airways launched 15 years earlier, and its business model aimed to link regional centres often ignored by the larger carriers.

The company launched a base in Melbourne two months later.

Since launching, Bonza has faced criticism for cancelling flights, including mass cancellations over Christmas , and suspending routes .

A spokeswoman for Bonza last week, when the company cut services from the Gold Coast,  said it was working on improving customer service due to passenger complaints.

'Devastating' for regional tourism

Bundaberg Tourism chief executive Katherine Reid said the news was devastating.

"We believe that the Melbourne to Bundaberg route has been one of the strongest performing in the state for Bonza, sitting at an average of 90 per cent capacity," she said.

Ms Reid said that equated to as many as 400 people a week coming from Victoria into the Wide Bay region.

"We know a lot of people have had holidays booked," she said.

"We need to continue working with all levels of government to really attract airline partners into regional areas."

Call for bailout

Nationals MP Barnaby Joyce said he hoped the airline could "see their way out of" the situation but said the federal government could be doing more to help.

He wanted the government to consider a bailout package.

"Certainly consider it ... on the premise of a better market outcome for all passengers not just helping out one company," he said.

North West Queensland MP Robbie Katter said Bonza's struggles were a symptom of a bigger issue in the industry.

"It's disappointing because we need this competition," the Traegar MP said. 

"The bigger guys will always make it as difficult as possible for airlines to enter the market and destroy the dominance they've got.

"I'll plan to push the government to underwrite these funds so that bush residents aren't left worse off."

'Burning money'

Aviation analyst Geoffrey Thomas, the editor-in-chief of the website Airline Ratings, said he understood the airline's backers, 777 partners, had made changes to the leasing and financing of its aircraft.

He said the budget carrier may have been caught off guard.

777 Partners has been contacted for comment.

"It's shattering news, particularly for those affected who hold tickets and were going to fly today or tomorrow," Mr Thomas said.

"I think that the problem of Bonza is overseas, with leasing companies, and not the local management, not the business model."

But he said the low profit margin model could be tough in regional Australia, given long distances and relatively low passenger numbers.

"If you need 85 per cent capacity and you only get 70 per cent … then you're burning money," he said.

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Olivia Rodrigo gigs called off as chaos continues at Manchester’s Co-op Live

Postponements come hours after queueing fans were turned away from A Boogie Wit Da Hoodie gig on Wednesday evening

The troubled Co-op Live arena has postponed Olivia Rodrigo’s concerts as part of her Guts world tour because of a “technical issue”, hours after the last-minute cancellation of its opening concert for the third time.

Two hours after announcing that A Boogie Wit Da Hoodie would no longer be performing, the venue confirmed that Rodrigo’s concerts on 3 and 4 May had also been cancelled.

Wednesday’s show was supposed to be the first official event at the 23,500-capacity Manchester venue, after several were cancelled or postponed in the past two weeks.

The venue said there was a problem during the soundcheck, with a component of the heating, ventilation and air conditioning system found to be defective.

The arena wrote on X: “Due to an ongoing venue-related technical issue, the scheduled performances of Olivia Rodrigo’s Guts world tour on May 3 and 4 are being postponed. Ticket-holders can either hold on to their tickets or obtain a refund at point of purchase.”

The Grammy award winner Rodrigo is expected to perform in Glasgow, Birmingham and London between 7 and 18 May.

A Boogie Wit Da Hoodie confirmed that “something happened” during his soundcheck that meant his show had to be cancelled. “I’m heated about the situation too, but safety first. Manchester, I got you, just stay tuned for further info,” he said on X.

His performance was cancelled at 6.40pm, 10 minutes after doors were supposed to open at 6.30pm. Fans were queuing outside the venue.

It is the latest in a series of problems for the venue. Rick Astley performed as a surprise guest to about 11,000 arena workers, VIPs and press for the free test event on 20 April, but as many as 4,000 tickets were cancelled , some just an hour before the show, leaving ticket-holders furious.

The venue said this was because of “testing critical procedures”, which meant it had to reduce the capacity for the event.

The venue apologised, and told ticket-holders they could attend a gig by the US rock duo the Black Keys a week later instead. The venue then had to postpone that gig until 15 May.

The arena also postponed two gigs by the comedian Peter Kay, who is now due to appear on 23 and 24 May.

Gary Roden quit as general manager of the arena last week over delays to its opening the venue, and after being criticised for saying some small music venues were “poorly run”.

The venue is part of the Oak View Group. Tim Leiweke, its chair and chief executive, said: “The safety and security of all visiting and working on Co-op Live is our utmost priority, and we could not and will not run any event until it is absolutely safe to do so.

“Today was a very unexpected situation but without a doubt the right decision. I deeply apologise for the impact that this has had on ticket-holders and fans.”

The Co-operative Group said it was disappointed by the announcement and would seek a “full explanation” from Oak View.

“As the naming rights sponsor for Co-op Live, we are shocked at the incident which has led to late cancellation of tonight’s show at the arena,” a Co-op Group spokesperson said.

“We are relieved that no one has been injured, but we share the disappointment and frustration of ticket-holders, many of whom are Co-op members, with the continuing delay to the opening of Co-op Live and the disruption that this is causing to everyone who has been looking forward to attending events.

“We will be seeking a full explanation from Oak View Group, who are responsible for the building, to the obvious questions arising from this, together with a clear plan from the Co-op Live venue management team at OVG for opening the venue and postponed and future events.

“Safety is, of course, the number one priority and it is critical that Co-op members and other ticket-holders can enjoy events in a venue with the very highest levels of security and safety measures in place.”

Situated on the Etihad Campus next to the Manchester City football ground, the £365m venue is scheduled to host Take That, the Killers, Eric Clapton and Barry Manilow in the coming weeks, and there are plans to hold the MTV Europe music awards there in November.

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Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees

Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not provided  

WASHINGTON – The Biden-Harris Administration today announced that the U.S. Department of Transportation (DOT) has issued a final rule that requires airlines to promptly provide passengers with automatic cash refunds when owed. The new rule makes it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased.

“Passengers deserve to get their money back when an airline owes them - without headaches or haggling,” said U.S. Transportation Secretary Pete Buttigieg . “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”  

The final rule creates certainty for consumers by defining the specific circumstances in which airlines must provide refunds. Prior to this rule, airlines were permitted to set their own standards for what kind of flight changes warranted a refund. As a result, refund policies differed from airline to airline, which made it difficult for passengers to know or assert their refund rights. DOT also received complaints of some airlines revising and applying less consumer-friendly refund policies during spikes in flight cancellations and changes. 

Under the rule, passengers are entitled to a refund for:

• Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.  
• Significantly delayed baggage return: Passengers who file a mishandled baggage report will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.  
• Extra services not provided: Passengers will be entitled to a refund for the fee they paid for an extra service — such as Wi-Fi, seat selection, or inflight entertainment — if an airline fails to provide this service.

DOT’s final rule also makes it simple and straightforward for passengers to receive the money they are owed. Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. In addition, passengers would receive a travel credit or voucher by default from some airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.  

The final rule improves the passenger experience by requiring refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.   
• Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.  
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.    
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees, regardless of whether the taxes or fees are refundable to airlines.

The final rule also requires airlines to provide prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies.

In addition, in instances where consumers are restricted by a government or advised by a medical professional not to travel to, from, or within the United States due to a serious communicable disease, the final rule requires that airlines must provide travel credits or vouchers. Consumers may be required to provide documentary evidence to support their request. Travel vouchers or credits provided by airlines must be transferrable and valid for at least five years from the date of issuance.

The Department received a significant number of complaints against airlines and ticket agents for refusing to provide a refund or for delaying processing of refunds during and after the COVID-19 pandemic. At the height of the pandemic in 2020, refund complaints peaked at 87 percent of all air travel service complaints received by DOT. Refund problems continue to make up a substantial share of the complaints that DOT receives.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration

Under the Biden-Harris Administration and Secretary Buttigieg, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• Thanks to pressure from Secretary Buttigieg and DOT’s flightrights.gov dashboard, all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov .  
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.   
• Under Secretary Buttigieg, DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.  
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.  
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel.  
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs.

In addition to finalizing the rules to require automatic refunds and protect against surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, and the Department is working on its family seating junk fee ban proposal.  
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.   
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

The final rule on refunds can be found at https://www.transportation.gov/airconsumer/latest-news and at regulations.gov , docket number DOT-OST-2022-0089. There are different implementation periods in this final rule ranging from six months for airlines to provide automatic refunds when owed to 12 months for airlines to provide transferable travel vouchers or credits when consumers are unable to travel for reasons related to a serious communicable disease. 

Information about airline passenger rights, as well as DOT’s rules, guidance and orders, can be found at   https://www.transportation.gov/airconsumer .

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International Edition

Watch CBS News

New airline rules will make it easier to get refunds for canceled flights. Here's what to know.

By Megan Cerullo

Edited By Aimee Picchi

Updated on: April 25, 2024 / 12:56 PM EDT / CBS News

New consumer protection rules will soon entitle airline passengers to automatic refunds when flights are canceled or significantly delayed, while also requiring airlines to reveal  junk fees  upfront.

In total, the new rules could save travelers $500 million annually, Department of Transportation Secretary Pete Buttigieg said Wednesday, describing the regulations as "the biggest expansion of passenger rights in the department's history."

They take aim at some of the most common complaints against airlines, such as delays and difficulties getting refunds. Airlines will also have to disclose all possible fees, such as added costs for seat selection, when advertising a fare.

The regulations are likely to effect in October, officials said. Here's what to know about the new rules and what they mean for you.

You'll get an automatic refund for delayed or canceled flights

The first rule mandates that airlines promptly refund customers when flights are meaningfully disrupted or delayed. Airlines will have to refund customers the full ticket prices, including airline-imposed fees, as well as government taxes and fees.

In theory, passengers are already entitled to such refunds, but in practice airlines don't always provide them, Buttigieg noted. He said the new rule benefits infrequent fliers in particular, who may be less familiar with their rights. 

This rule will save customers the hassle of dealing with a chatbot or completing a cumbersome claims process to receive refunds they're entitled to anyway when flights don't take off as scheduled.

Airlines often offer customers compensation in the form of vouchers or miles with values that are less than the flight's original cost. And passengers often must engage with customer service agents or chatbots to secure refunds, which can lead them to give up on the process altogether, according to Buttigieg.

How long of a delay will qualify for a refund? 

The new rule defines what constitutes a "significantly changed" flight: a delay of at least three hours for a domestic flight, and at least six hours for an international flight. That was previously left to the discretion of the airline. 

The rule says passengers will get automatic refunds in those cases as long as they don't accept alternative transportation or travel credits offered by the airline.  

Passengers will also be entitled to refunds for other significant flight changes, according to the Department of Transportation. 

These changes include flights whose departure or arrival airports change, that add connections or downgrade passengers to a different level of service. If a flight requires a passenger with a disability to make a connection at an airport or on a flight that is less accommodating, that also qualifies for a refund.

How long will it take to get a refund?

Airlines will have seven days to automatically refund passengers who purchased their tickets with a credit card, and 20 calendar days for other payment methods, the Transportation Department said.

"No more defaulting to vouchers or credits when consumers may not even realize they're entitled to cash," Buttigieg said. 

Can I get a refund for delayed bags? 

Yes, checked bag delays are also covered. 

When bags aren't delivered within 12 hours of a domestic flight's arrival at its gate, passengers will get a refund for their checked bag fee.   On international flights, bags that don't arrive within 15 to 30 hours, depending on a flight's length, are covered by the rule. 

What other refunds will be available? 

Airlines must also refund the costs of services customers paid for but then didn't receive on the flight, such as wifi, seat selection or in-flight entertainment, the Transportation Department said.

For instance, if passengers buy wifi access but it doesn't work properly, they are entitled to a refund for the service.

What is happening with surprise fees? 

Transportation officials also announced a second rule on Wednesday that targets "junk" or surprise fees, which are charges that aren't typically disclosed to a consumer ahead of purchase. 

Under the rule, airlines must disclose all fees the first time that airfare is advertised on an airline's site. Hyperlinks don't count, according to the agency.

The rule is designed to protect consumers against confusion caused by "drip pricing"  by requiring airlines to disclose how much these additional fees will cost up front. That includes amounts airlines charge consumers to check bags, carry on bags, select seats, and change or cancel flights.

The rule is designed to help make it easier for passengers to estimate the full cost of flying so they can make an informed purchase.

Are seats guaranteed if I buy a ticket?

Under the second rule, airlines will also have to make clear to customers that if they buy a ticket, they're guaranteed a seat — even if they don't fork over additional money to choose where on the plane that seat is located. 

How will I know I'm seeing the actual flight price?

The second rule also bars airlines from advertising artificially low prices that don't factor in mandatory fees. 

The Transportation Department said this will end "discount bait-and-switch tactics" that dangle deceptive discounts to convince travelers to buy tickets.

What do airlines say about the new rules?

Airlines for America, a trade group for large U.S. carriers, noted that refund complaints to the Transportation Department have fallen sharply since mid-2020. 

A spokesperson for the group said airlines "offer a range of options — including fully refundable fares — to increase accessibility to air travel and to help customers make ticket selections that best fit their needs."

The group said the 11 largest U.S. airlines issued $43 billion in customer refunds from 2020 through 2023.

While Buttigieg said airlines aren't "enthusiastic" about being held to a higher standard, he believes the new rules will build passenger confidence in companies and ultimately benefit the industry as a whole.

Buttigieg also said he hopes the new rules will push carriers to improve the consumer experience. For example, if an airline knows it will automatically owe customers refunds for canceled flights, it might invest more in precise scheduling, and ultimately reduce the number of cancellations overall. 

—With reporting by the Associated Press.

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to discuss her reporting.

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