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My first experience with Viking…

My first experience with Viking Cruises. The Viking Staff were very helpful and looked out for their guests. I would definitely do another cruise with Viking. Many couples have had long experience. On this trip was a couple who had taken 15 cruises because they had always experienced good times and good experiences.

Date of experience : April 23, 2024

Reply from Faye Travel Insurance

Carole - Thanks for bringing us along. We hope we’re invited on your next adventure! -Gal, Head of Customer Experience at Faye

Faye is the way to go.

My refund was given in about a week ....when I first submitted my claim I receive an email almost immediately! I called today to check on it..and as I was speaking to Erica ..a notification came thru that my refund was there she is the nicest c/s person I ever had and I will definitely use Faye in the future !!

Date of experience : April 21, 2024

Maxine, thanks so much for leaving such an amazing review! We are overjoyed to hear that we met your expectations and were able to provide you with peace of mind during your travels! Spread your love of Faye with friends and fam to earn up to $50 via the Faye app. All you have to do is log in to the app and click ‘Share Faye’ on your profile page in the app. Send your unique link to your loved ones and once they buy a policy, you can earn $10 (up to 5 times) for each policy bought. More information in the app. -Gal, Head of Customer Experience at Faye

Our guide/driver to the Holland…

Our guide/driver to the Holland windmills exposed us to his upper respiratory infection and 4 out of five got it a week before returning home and still have it. One of us (me) has been to the ER. Are we still covered by Faye when we return?

Hi Peggy - Our coverage ends when you return home from your trip. However, Any expenses you have related to your sickness that occurred during your vacation can be filed for a claim. One of our claims specialists will contact you directly to assist you with your claim and address any further questions. -Jeff, VP of Claims at Faye

Making Changes

I wanted to make a change to my travel dates and anticipated spending a fair bit of time and cost to do so. I am happy to say I was wrong. Less than two minutes on the app and lickety split, I was done. What amazing customer service - fast, friendly and easy as can be.

Date of experience : April 24, 2024

Thank you so much, Leslie. We love hearing you had a positive experience with Faye and we hope to travel with you again soon! -Gal, Head of Customer Experience at Faye

Travel Insurance in Israel

I'm in Israel - it's been easy to get full travel insurance through the app and communication has been exceptional. They helped me find the nearest urgent care and let me know exactly what to do to file a claim. Then followed up with me via email to see how I felt! I didn't end up going to the doctor and haven't needed a claim (thank goodness). But so far, I will continue to use Faye for my travel insurance needs just based on my initial interactions.

Date of experience : April 19, 2024

Hey Carine, we appreciate the kind words! We pride ourselves on fast and proactive service, no matter where you are in the world. Looking forward to your next adventure. -Gal, Head of Customer Experience at Faye

Excellent Service

I became unexpectedly ill before my expensive trip and Faye Travel Insurance stepped up to help me. They did not give me any hassle and reimbursed me for all items that I could not get a refund for. There is documentation that needs to be submitted but that is to be expected. Excellent service.

Date of experience : April 17, 2024

Terri, feedback like yours motivates us to continue delivering exceptional service and comprehensive coverage to all our customers. We hope to see you again soon! -Gal, Head of Customer Experience at Faye

Insurance that you hope you never use!

Hidden behind the curtain, knew you were there because we paid for it, but never needed the assistance. Seems like all other insurance plans… might need it but hope we don’t. Could be a “life-saver” but in reality, never used. Not really sure if was worth the $$$ unless it is needed!

Date of experience : April 18, 2024

Dedicated Reader - So glad to hear that you chose Faye to protect your trip. Our goal is to go the distance to protect you - from the little details to the big destinations, and every moment in between. -Gal, Head of Customer Experience at Faye

Traveling Europe with confidence!

It was wonderful knowing we would have assistance if anything happened during our extensive trip to Europe! Thankfully we did not need the services!

Date of experience : April 20, 2024

S, we are delighted to have played a part in ensuring your trip was worry-free. Faye is here to assist you with any future travel needs. Wishing you many more safe and memorable journeys ahead! -Gal, Head of Customer Experience at Faye

No issues tested our coverage

No issues tested our coverage. Having this coverage, however, eased our minds for an enjoyable trip.

Bonnie, we are delighted to have played a part in ensuring your trip was worry-free. Faye is here to assist you with any future travel needs. Wishing you many more safe and memorable journeys ahead! -Gal, Head of Customer Experience at Faye

I liked the peace of mind it gave me…

I liked the peace of mind it gave me that if anything illness or sickness or freak accident happened, I was fully covered

We’re so happy to hear we were able to give you the peace of mind to enjoy your trip to the fullest, Jeri. Thanks for bringing us along for the journey. -Gal, Head of Customer Experience at Faye

The willingness to help when things at…

The willingness to help when things at airport went south, I appreciate the quick response.

Thank you, James, for sharing your experience. We hope to travel with you again and continue providing you with excellent coverage and care on all your future adventures! -Gal, Head of Customer Experience at Faye

I have no incident to report but…

I have no incident to report but someone close to me had an incident while traveling recently and I just wanted to share that your team is doing a wonderful job! Speaks highly of your service so I plan to continue to use your service. Thank you!

Date of experience : April 13, 2024

Hey Jake, we appreciate the kind words! We pride ourselves on fast and proactive service, no matter where you are in the world. Looking forward to your next adventure. -Gal, Head of Customer Experience at Faye

Grateful in Athens

I got sick while on a tour to Turkey and Greece. I reached out to Faye to check on procedure and their responsiveness has been tremendous! They have checked on how I’m doing, if I need anything else and offering help to get my claim looked after. So far, very impressive!

Marilyn - We hope you're feeling better! We're glad to hear that you chose Faye to protect your trip and that you had such a positive experience. Our goal is to go the distance to protect you - from the little details to the big destinations, and every moment in between. -Gal, Head of Customer Experience at Faye

Faye Travel Insurance

Easy to make application and purchase the policy. Very thankful we did not have to use it.

James - Thanks for bringing us along. We hope we’re invited on your next adventure! -Gal, Head of Customer Experience at Faye

Extension of travel days

I decided to extend my travel from 15 days to 17 days after I bought the policy. I called the insurance company and got to talk to an agent right away and was told there would be no problem and no additional charge. I received the revised policy promptly.

Date of experience : April 14, 2024

Ken, feedback like yours motivates us to continue delivering exceptional service and comprehensive coverage to all our customers. We hope to see you again soon! -Gal, Head of Customer Experience at Faye

Broken foot in Vietnam

After my wife broke her foot in Vietnam, Team Faye was at our side from the moment she was in the hospital to her return to Maine 12 days later. All airline flights were well arranged, and the bonus was an escort doctor the entire way home. Each of our communications was answered promptly and professionally. We felt like Faye was our guardian angel. We can’t thank you enough! Bob and Jan Baldwin

Date of experience : March 17, 2024

Hey Bob & Jan, we appreciate the kind words! We pride ourselves on fast and proactive service, no matter where you are in the world. We hope your foot is doing better and we're looking forward to your next adventure. -Jeff, VP of Claims at Faye

The representative was excellent

The representative was excellent. She followed up after learning that my wife fell and needed medical attention. She seemed to take a personal interest in us. This was unexpected and pleasantly surprising. If the claim process goes as well as all my interaction has gone so far I will be delighted.

Date of experience : April 09, 2024

Hi Lindsay, we appreciate the kind words! We pride ourselves on fast and proactive service, no matter where you are in the world. Looking forward to your next adventure. -Gal, Head of Customer Experience at Faye

No harm no need!

Last year we had the unfortunate need to use Faye's services and the experience with Faye was fantastic. The good news is there were no incidents needing their help! Thank goodness!

Date of experience : April 11, 2024

John, thanks for your trust in us, and we look forward to being your go-to choice for travel insurance & assistance in the future! -Gal, Head of Customer Experience at Faye

Horrible company

Horrible company, do not buy it from them, we purchased travel insurance for April 21 2024 trip, my wife got injured and we had to cancell our trip. We have no problem with the Airline and hotel they cancell out ticket and refund immidiately; only this company Faye they refuse to cancell the policy and they said I purchased too early and now it is too late to cancell the policy. It is such a rip off company I will contact my CC company if Faye does not resolve this refund issue. Reply to Faye: Unfortunately it is a "Credit" not a refund, so basically you just keep my money and hope I do not use in in two years; it is still did nor resolve my issue and I am out of $288 for no reason!

Hi WKT - We’re incredibly sorry to hear how frustrated you are. Our policy is that you can cancel your travel insurance plan and receive a full refund up to 14 days after purchasing as long as your trip didn’t start yet, you have not incurred a loss and you haven’t filed a claim. A friendly FYI that this is stated in the FAQs section of our website. Given the circumstances, we reached out to you via email to offer you a credit valid for 2 years to cover a future policy with Faye once your wife is feeling better. We hope to turn this around and travel with you on a future adventure. -Gal, Head of Customer Experience at Faye

Seamless buying experience…

"I recently had a seamless experience with Faye when I needed to purchase and cancel travel insurance for my trip. Despite facing initial difficulties with obtaining a Schengen Visa, Faye made the process of buying and cancelling the insurance incredibly easy and hassle-free. I was impressed with the exceptional service and will definitely use Faye for all my future travel needs."

Date of experience : April 16, 2024

Hey Rue, we appreciate the kind words! We pride ourselves on fast and proactive service, no matter where you are in the world. Looking forward to your next adventure. Also, if you want to share Faye with friends and earn $10 (up to 5 times) for each policy bought. You can do so via the Faye app. Simply log in to the app and click ‘Share Faye’ on your profile page in the app for your unique link. More information in the app. -Gal, Head of Customer Experience at Faye

Travel insurance plans

Compare Faye Travel Insurance

Why You Should Trust Us

Faye Travel Insurance Review 2024

Affiliate links for the products on this page are from partners that compensate us (see our advertiser disclosure with our list of partners for more details). However, our opinions are our own. See how we rate insurance products to write unbiased product reviews.

At its core, Faye Travel Insurance is the first fin-tech startup providing a modern take on travel insurance. This Faye travel insurance review finds the company prides itself on offering a fully-digital experience. This digital push means its consumers can buy a policy, submit claims, and receive payouts seamlessly through a mobile app.

Faye puts your travel insurance options in the palm of your hand. However, everyone's travel insurance needs differ. Online access is only one of the things travelers look for. So it's essential to read the fine print before you pay for the best travel insurance for your needs. Here's a closer look at what you need to know before buying a Faye travel insurance plan.

Check mark icon A check mark. It indicates a confirmation of your intended interaction. Customers love the product and claims process
Check mark icon A check mark. It indicates a confirmation of your intended interaction. Easy online quoting process
Check mark icon A check mark. It indicates a confirmation of your intended interaction. Add-ons including pet care, rental car coverage, and cancel for any reason
Check mark icon A check mark. It indicates a confirmation of your intended interaction. Easy debit cards for claims payment on your trip
con icon Two crossed lines that form an 'X'. Only available to US citizens
con icon Two crossed lines that form an 'X'. May be harder for non-tech savvy buyers

Faye Travel Insurance Review: Types of Policies Offered

Faye Travel Insurance starts with one base plan boasting that it provides "whole trip" travel insurance to protect "your trip, your health, and your stuff." It also offers riders to customize your coverage for a fee.

Here's what's included in the base plan:

Additional coverage options from Faye

In addition to the base plan, Faye Travel Insurance offers a robust selection of riders or supplemental policies buyers can add to the plan for an additional cost. The riders are the same in the US and abroad.

These include:

Adventure and extreme sports protection: up to $250,000 (international trips) or $50,000 (domestic trips) for accidental & sickness expenses. Users should read the policy to ensure their plans qualify.
Vacation rental damage protection: applicable for short-term rentals like Airbnb and VRBO or other rentals. Faye will reimburse you up to $3,000
Cancel for Any Reason: up to 75% of the nonrefundable insured trip cost
Pet Plan Bundle: up to $2,500 for vet expenses and $250 for kenneling if your trip is extended unexpectedly
Rental car care (for cars renting within the U.S. and Canada only): up to $50K in coverage for accidental damage by collision, vandalism, natural disaster or theft related to your rental car

You can compare pricing on an April trip to France for one traveler. The base cost came back as $145.69. The price to add riders is listed on the right.

Always check your other insurance policies if you're looking for specific coverage types not included in this list. You might be surprised at the coverage automatically available to you. For example, US auto insurance will extend to rental cars in the US. You can talk to your auto insurance company about any international travel. However, we know it can be hard to know what coverage you need. As such, Personal Finance Insider conducted a 2023 winter travel insurance survey of 971 US adults in December through Momentive AI Audience .

However, Faye offers many essential coverages automatically with riders to supplement for more unique situations.

Faye Travel Insurance Cost

The average cost of travel insurance can vary widely. Your premium will depend on several factors, including your trip destination, trip duration, age, insurance plan, and any additional coverage options you select beyond the plan's limits.

To give you a better idea of what to expect, we asked the team at Faye Travel Insurance to run a few quotes for this review.

According to its calculations, one person heading on a two-week trip to the Philippines and Thailand at a total estimated trip cost of $2,500 would pay $136.44 for Faye's base plan. However, if travelers wanted to add on optional coverage for vacation rental damage and extreme adventure sports, the cost would increase to $202.96.

Domestically, a couple heading to Hawaii for one week with an estimated trip cost of $3,000 could expect to pay $201.02 for a base plan with no additional upgrades.

How to File a Claim with Faye

The easiest way to submit a claim with Faye Travel Insurance is through its mobile app. The app has a 24/7 chat feature to ensure you get the assistance you need as quickly as possible.

You can also contact Faye via phone or email. Domestic travelers should call +1-833-240-7056, while international travelers should dial +1-804-482-2122. If you wish to contact the company via email, [email protected] is the best address.

Notably, one thing that sets Faye's claims process apart from other travel insurance providers is that any payouts you receive will be deposited directly into your Faye Wallet. The Faye Wallet works similarly to an Apple Pay account, allowing Faye's team to process claims faster. You can immediately access the money to pay for things like dog kenneling, replacing everyday toiletries and clothes, and more.

Learn more about how Faye Travel Insurance compares to top travel insurance providers.

Faye vs. AIG Travel Insurance

While both Faye Travel Insurance and AIG offer apps for travel insurance customers, AIG's app is currently only available to those with corporate bookings. In short, vacationers lack access to the app. Faye, on the other hand, has apps for both IOS and Android users.

Faye may be the way to go if you're more comfortable navigating the insurance process on your phone or don't plan to take a computer. Still, AIG may provide more options if you want more control over your claim limits.

AIG offers three levels of comprehensive travel insurance with varying limits. The company also has annual travel insurance plans, which may be a good fit if you plan to go on multiple trips this year. Overall, premiums are similar between the two companies.

AIG Travel Insurance Review

Faye vs. Allianz Travel Insurance

One of Faye Travel Insurance's main benefits is that it offers a large selection of add-on options that allow you to tailor your coverage to fit your needs. These include riders like a pet policy or an adventure sports rider.

At this time, Allianz only offers supplemental rental car insurance policies in addition to its comprehensive insurance plans.

However, Allianz may present a more straightforward and comprehensive option if you're not in the market for hyper-specialized coverage. Both companies include emergency medical transportation and costs in base plans. Overall, Allianz is typically the more affordable option between the two.

Allianz Travel Insurance Review

Faye vs. World Nomads Travel Insurance

On the whole, Faye Travel Insurance and World Nomads travel insurance are relatively similar. Both offer comprehensive insurance plans, coverage for extreme sports, and 24/7 claims assistance. However, it's the finer details that set the two companies apart.

For its part, Faye's most significant selling point is its mobile app and quick transfer of funds to its card. It also has the option to add on those tailored additional coverage riders, such as its pet plan bundle, cancel for any reason coverage, and vacation rental damage protection.

In contrast, World Nomads has two comprehensive plans, which means you can select your claim limits. Plus, the company allows you to extend your coverage if you stay away from home longer than you'd planned.

World Nomads premiums may also be more competitive depending on where you're going.

World Nomads Travel Insurance Review

Why You Should Trust Us: How We Reviewed Faye Travel Insurance

While reviewing Faye Travel Insurance, we compared its offerings to other reputable travel insurance providers. Specifically, we compared the available plan options, add-ons, claim limits, coverages, exclusions, and typical policy costs.

Choosing the best policy for you and your co-travelers is about finding a policy with the right type of coverage and sufficient claim limits. Of course, price is a significant factor for many consumers. But specialty riders for daredevils and other details help consumers make the right decision. As such, we take all that into account. You can read more about how we rate travel insurance products here .

Faye Travel Insurance FAQs

Although Faye is relatively new in the travel insurance industry, it's built an excellent reputation among its customers.

Take a look at this selection of reviews from some of the most trusted review sites:

User "Kliment," told Consumer Affairs , "We spent 11 days traveling throughout the Middle East, incl the World Cup in Qatar. Obtaining, paying, and managing the travel policy was extremely easy and seamless. The policy was issued immediately with zero hassle or asking for tedious documentation. Much better value than previous insurers we've used. Highly recommended."

Meanwhile, a reviewer named Elizabeth told TrustPilot : "Booked a trip to Argentina and Chile. The purchase process was super quick and simple. [I] also had a great experience chatting with the Faye team in-app and over email."

Faye has two customer assistance hotlines, one for domestic and one for international travelers. Contact numbers are:

Domestic: +1-833-240-7056
International: +1-804-482-2122.

You can also process claims in-app with Faye's 24/7 chat feature or via email at [email protected] .

The company's plans are available in all states except Washington and Missouri.

Faye can also not sell travel to residents of these US territories: United States Virgin Islands, Northern Mariana Islands, Guam, American Samoa, and Puerto Rico.

You'll have 14 days after purchasing your policy with Faye to receive a full refund, as long as the trip has yet to start and no claims have been submitted.

Editorial Note: Any opinions, analyses, reviews, or recommendations expressed in this article are the author’s alone, and have not been reviewed, approved, or otherwise endorsed by any card issuer. Read our editorial standards .

Please note: While the offers mentioned above are accurate at the time of publication, they're subject to change at any time and may have changed, or may no longer be available.

**Enrollment required.

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My Honest Experience with Faye Travel Insurance

03/19/2023 by Kristin Addis Leave a Comment

Is Faye Travel Insurance worth using? With so many companies out there, how do you pick the right one? This is my first hand experience buying, filing a claim, and getting reimbursed with Faye on my most recent trip to Japan.

I decided to purchase Faye for my most recent trip to Japan, and they asked me to write a review of their product. However, getting sick on my trip, fully utilizing the insurance, and filing a claim weren’t planned (how could it be?) and the following is my first-hand account of how it all went down. Also, any links in this post that you purchase through support me at no extra cost to you:

Table of Contents

Buying Faye Travel Insurance

Buying travel insurance usually starts with inputting dates, reading as much fine print as possible, and hoping it all works out if you need to make a claim. Having used four different companies over the past decade, it’s been a similar experience every time.

Faye had quite a different interface, though, which you can check out here . It felt much more human to me.

You’ll begin by putting in your location, dates, and amount of travelers with you. The policy quote will have the main points, with a link at the bottom to read the full policy. Keep in mind that preexisting conditions can be covered as long as you purchase your plan within 14 days of your initial trip deposit, and are medically able to travel when you purchase your plan.

Price-wise, it worked out to under $100 per person for our two-week trip. My policy included up to $5000 in trip interruption coverage, including inconveniences like delays, rental lock-outs, delays at security, and late arrival.

It also included COVID-19 coverage, medical evacuation, and an option to add rental car care, adventure and extreme sports protection, and vacation rental damage protection. Depending on what you select (and where you’re based), you can pick the options that best suit your needs.

Once I purchased, I was emailed the policy summary as well as the full coverage pamphlet.

The whole process took about 5 minutes.

Using the App

Faye is the first travel insurance that encouraged me to download an app for my trip. I input my flight details and had the insurance coverage info noted in the app as well.

For the most part, insurance is something you buy and forget about, until you really need it.

Since I did get sick, the app came in handy when I needed to make a claim.

Getting Medical Care Abroad

Unfortunately, I developed a cough that re-awakened my childhood asthma during my first few days in Japan. It was tough to sleep due to the wheezing.

I looked around for some doctors on Google maps before picking one who had stellar reviews and took walk ins. Before seeking medical care in Tokyo , I checked the app and read my policy again to make sure I didn’t have to use a pre-approved doctor or get any paperwork specific to my insurance for the doctor to fill out – two areas where claims sometimes get denied by travel insurance providers.

Not seeing any requirements like that, I made my appointment, got there, and paid in cash. The appointment and medications came out to just under USD $90. I received a receipt detailing the diagnosis along with the medications prescribed and what I paid. It was two pages in total.

Making a Claim with Faye

Immediately after coming back from my appointment, I opened the app and started chatting with Faye. I wanted to see if it was really that easy to file a claim, get it approved, or if I would run into a bunch of red tape.

I took photos of the receipts and uploaded them to the chat. I didn’t let them know that I was writing this review. I wanted to be treated like a normal customer and have the same experience that anyone would have.

I received a follow up check in message asking how I was feeling a few days later which, to be honest, I ignored since we were in the full swing of the trip.

I received my first email on February 10, about two weeks after initiating the chat. It was from a real person, and she was my point of contact from then onward. I provided proof of the trip ( flight receipts ) and sent a brief description of why I sought care per her email instructions. It took me maybe 3 minutes to collect the info and briefly describe my symptoms and why I sought care.

A handful of days later, I received a claims summary and soon thereafter was informed my claim had been approved in full.

I was honestly shocked I hadn’t needed to call, follow up, or argue my case any further. It’s how it should be, but it’s just not what I’ve come to expect from insurance.

From there, the balance was reflected in the app under the wallet tab, available to withdraw to my bank account or you can add your Faye digital debit card to your phone’s wallet (Apple Wallet or Google Wallet) and tap to pay, and use towards anything you please. The whole process took less than a month.

My Take on Faye

I was honestly impressed by how easy the whole process was from purchasing insurance, to understanding what I needed to do to get reimbursed, to actually getting reimbursed. As mentioned earlier, the whole thing felt straightforward, personalized, and human , which isn’t usually how insurance feels to me.

Of all the insurance I’ve used, this is one that I will use again.

Keep in Mind

This was my personal experience using this insurance, but it can always vary based on the fine print, the policy that you choose, and what you need to be reimbursed for.

Most travel insurance is not a complete one size fits all product. If you’re traveling with super expensive camera gear, for example, read the fine print and decide if you need an additional policy to cover your gear (you probably do). Make sure the trip interruption and cancellation suit your desires and expectations, and get clear on coverage for certain activities you’re participating in. Additionally, buy insurance as soon as you put down your trip deposits, as you lose pre-existing medical coverage if you wait more than 14 days from that initial purchase.

Although travel insurance is an additional trip expense, it’s one of those things that’s important to have when you really need it. Thankfully my medical expenses were low, but you never know! Depending on the severity of the situation, I could have been tens of thousands in the hole without coverage.

Based on my experience I would absolutely recommend Faye travel insurance. It was quick, easy, and I liked having access to a person I could chat with when I really needed it. No hours on the phone, no headaches, and no feeling like I was ignored.

You can explore your options here !

*This post was brought to you in partnership with Faye Travel Insurance. All opinions on the travel insurance are my own, as always. Your trust comes first!

About Kristin Addis

Kristin Addis is the founder and CEO of Be My Travel Muse, a resource for female travelers all around the world since 2012. She's traveled solo to over 65 countries and has brought over 150 women on her all-female adventure tours from Botswana to the Alaskan tundra.

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The following companies are our partners in Travel Insurance: Travel Guard Insurance , Travelex , TravelInsurance.com , Seven Corners , Generali Global Assistance , Trawick International , Squaremouth , John Hancock , and Faye .

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Faye Review

Faye Travel Insurance Review

The analyses and opinions on our site are our own and our editors and staff writers are instructed to maintain editorial integrity. Our brand, ConsumersAdvocate.org, stands for accuracy and helpful information. We know we can only be successful if we take your trust in us seriously!

To find out more about how we make money and our editorial process, click here.

How is Faye rated?

Overall rating: 4.8 / 5 (excellent), faye plans & coverage, coverage - 4.8 / 5, emergency medical coverage details, baggage coverage details, faye financial strength, financial strength - 4.8 / 5, faye price & reputation, price & reputation - 4.7 / 5, faye customer assistance services, extra benefits - 4.8 / 5.

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Customer Comments & Reviews

'Cancel for any reason' available
Includes emergency medical expenses
Quick claims & reimbursements in App with 24/7 support
Includes trip cancellation, baggage delay/loss, and flight delays

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Faye Travel Insurance Review (2024)

Sarah Horvath is one of the home service industry’s most accomplished writers. Her specialties include writing about home warranties, insurance, home improvement and household finances. You can find her writing published through distributors like HouseMethod, Architectural Digest, Good Housekeeping and more. When not writing, she enjoys spending time in her home in Orlando with her fiance and parrot.

Tori Addison is an editor who has worked in the digital marketing industry for over five years. Her experience includes communications and marketing work in the nonprofit, governmental and academic sectors. A journalist by trade, she started her career covering politics and news in New York’s Hudson Valley. Her work included coverage of local and state budgets, federal financial regulations and health care legislation.

Faye travel insurance can reimburse you for nonrefundable expenses if your travel plans go awry or you’re hurt while on vacation. An entirely online provider, Faye boasts 24/7 customer service and streamlined payments through its proprietary app. But is travel insurance worth the cost — and what can you expect your Faye travel insurance policy to cover?

Read on to learn more about how Faye travel insurance compares to the top travel insurance providers .

Average Cost: $256
BBB Rating: N/R
AM Best Score: A (excellent)
Medical Expense Max: $250,000
Emergency Evacuation Max: $500,000

Our Take on Faye Travel Insurance

We gave Faye Travel Insurance an overall score of 4.6 out of 5 stars and ranked it #1 as the best travel insurance provider with an entirely online experience. Faye’s online application is simple, allowing you to get a quote in as little as 60 seconds, and the company’s free app makes filing a claim just as easy. While Faye’s pricing is a bit higher than other insurance providers, its all-in-one app and around-the-clock support might be worth it for some travelers .

In addition to a mobile offering and 24/7 customer support, Faye also includes extra benefits like $2,000 coverage for sporting equipment and $50 towards replacement passports. This coverage, plus Faye’s generous baggage coverage, could be valuable for those who travel with items that would be difficult or expensive to replace. Faye might be a less valuable choice for travelers who are more likely to require medical coverage, as its evacuation and medical bill reimbursement limits are lower than competitors.

Pros and Cons of Faye

How faye scored in our methodology.

We rated Faye Travel Insurance 4.6 out of 5 stars . The company is our overall top pick for travel insurance due to its comprehensive travel insurance plan, variety of add-on options and strong reputation for customer service.

Compare Faye to the Other Travel Insurance Providers

Use the table below to compare the costs and coverages of Faye to other top-rated travel insurance companies.

What Does Faye Travel Insurance Cover?

Faye Travel Insurance is a relatively new insurance provider, opening its doors in 2022. However, the company has quickly set itself apart with its app-based offerings. Those who prefer a more streamlined, digital policy experience may prefer the Faye app, which offers benefits like:

Real-time travel alerts
Customer support from real humans
A fully digital claims process

While the Faye app is available as a free download for both Android and iOS devices, it is not required to buy insurance or file a claim. You can utilize Faye’s website to check policy pricing or email the company to file a claim. The app also features the Faye Wallet option, which allows you to get paid directly after filing a claim.

Faye offers a single insurance policy, which includes the following standard benefits:

100% of trip cancellation costs
150% of trip costs for emergency interruptions
Up to $250,000 in coverage for emergency medical expenses, including COVID-19
Up to $500,000 in emergency medical evacuation coverage
Up to $100,000 in non-medical emergency evacuation coverage
$300 per day reimbursement for flight delays, up to $4,500
Up to $200 for covered in-trip inconveniences, capped at $600
$150 reimbursement per item for lost or damaged baggage, up to $2,000
$200 reimbursement for baggage delays that last at least six hours
Up to $2,000 in coverage for lost or damaged professional or sporting equipment
$50 for lost passports and credit cards

Faye travel insurance covers pre-existing medical conditions as long as you purchase a policy within 14 days of making your initial trip deposit. You also must be medically able to travel when you purchase coverage.

When compared to other travel insurance providers, Faye’s coverage is average in terms of baggage and delays. Faye also falls a bit short with its medical evacuation coverage . For example, competitors like Nationwide and Travel Insured International offer up to $1 million in evacuation coverage at similar price points. This might make Faye a less appealing choice if you’re planning international travel to a rural area with limited access to medical care.

Optional Riders

Even the best travel insurance coverage will not cover every situation and cancellation. Riders are add-ons that extend your coverage to include more unique circumstances. Faye travel insurance currently allows you to customize your travel insurance policy with the following extra coverages:

Cancel for any reason (CFAR) coverage: All travel insurance companies specify a list of covered reasons that qualify you for reimbursement if you must cancel your travel plans. Some common covered reasons include the death of a family member, legal obligations or natural disasters. Adding CFAR coverage to your Faye travel insurance policy offers more flexibility in regard to cancellations. With CFAR coverage, you will be reimbursed for up to 75% of non-refundable trip costs when you cancel your trip for any reason — even those not included in your policy. To qualify, you must initiate the cancellation at least 48 hours before your departure.
Rental car care : This add-on reimburses you for up to $50,000 in rental car damage or theft-related expenses if you’re involved in an accident abroad or if the vehicle is stolen.
Adventure and extreme sports protection : Like most competing travel insurance provider options, Faye’s coverage for medical expenses excludes bills resulting from extreme sports. If you plan to parasail, scuba dive or engage in any other extreme outdoor activities, you can extend medical evacuation and expense reimbursement coverage with this rider.
Vacation rental damage protection : This rider reimburses you for up to $3,000 in repair or replacement costs if you damage the rental property you’re staying in.
Pet care : If your trip is interrupted or canceled while you’re abroad, you could end up with unanticipated pet care expenses. This add-on reimburses you for up to $2,500 in veterinary expenses and $250 for kenneling if you arrive back home later than expected.

Add-on pricing is proportional to the value of your trip and may vary based on the amount of time you’re traveling and your destination.

Faye Travel Insurance Policies

Based on our research, we found that Faye offered a single insurance policy for both domestic and international trips. To help you get an idea of Faye’s travel coverage, we requested a quote for a seven-day trip from the state of Washington to Cancun, Mexico. The following coverages were included in Faye’s standard policy and are based on quotes we obtained in October 2023

CFAR Coverage: Add-on available (reimburses up to 75% of nonrefundable costs)
Trip Delay: $300 per day (maximum payout of $4,500)
Trip Interruption and Cancellation: 100% reimbursement for cancellation and 150% reimbursement for interruption
Baggage Coverage: $300 for baggage delay and up to $2,000 for damaged baggage (capped at $150 per item)
Medical Coverage: $250,000 coverage for medical expenses and $500,000 coverage for emergency medical evacuations

Faye’s policies also include up to $2,000 reimbursement for lost or damaged sporting and professional equipment, and $50 to compensate for lost passports or credit cards. These unique inclusions can make Faye worth the price if you’re traveling with specialized equipment and want to add extra peace of mind.

How Much Does Faye Cost?

The average cost of a Faye travel insurance policy is $256 , but ranges from $130-$482 depending on your trip details.

Some of the factors that affect the price of travel insurance include:

Your travel destination and home state
The total value of your trip
The dates you’re traveling
When you made your first trip deposit

Based on our Faye travel insurance review, Faye is not the most competitively priced provider. After comparing a few sample trips between providers, we found that Faye’s prices were about 31% higher than competing insurers offering comparable coverage. However, it’s important to remember that travel insurance premiums are highly customizable and personalized — we still recommend getting a quote from Faye before choosing your insurance plan.

To give you an idea of the cost of Faye Travel Insurance policies, we obtained the following quotes for seven different international trips. All trips are one week long, but vary in number of travelers, traveler age and trip destination.

Use the chart below to compare Faye's average cost to competitors:

Read More: Travel Medical Insurance For Travelers Visiting The United States

Does Faye Offer 24/7 Travel Assistance?

If you’re traveling internationally for the first time, it can be reassuring to know your travel insurance provider offers around-the-clock assistance in your native language. Faye offers 24/7 customer support through its Apple and Android apps and over the phone. If you don’t need urgent assistance, you can direct any questions about your policy to its customer support team via email at [email protected] .

Faye Customer Reviews

Reading third-party reviews of previous customer experiences can help you anticipate the type of service you’ll receive from a travel insurance provider. Overall, Faye maintains higher-than-average customer reviews, with about 84% of Trustpilot users rating the company 4.5 out of 5 stars . However, Faye is not currently accredited nor rated by the Better Business Bureau (BBB).

Many customer reviews note that Faye was helpful and efficient when issues occurred while traveling. Multiple customers report it was easy to get in touch with a Faye representative when they needed it most, and that claims were paid out quickly. However, some customers expressed frustration regarding difficulties finding a medical provider using Faye’s app in some countries. Some customers also reported issues regarding policy “fine print” or a lack of communication with representatives.

“…I had an allergic reaction in Thailand, and Faye saved the day and reimbursed me for my hospital bill. [The representative] was there for all the steps after. I’m so grateful! “ —Elena via Trustpilot “We purchased Faye for a month-long trip to Argentina, where my partner suddenly experienced a serious medical situation which resulted in him getting hospitalized in Buenos Aires for almost a week. We ended up having to interrupt our trip because of this, going home two weeks earlier than planned. Faye’s customer support was super responsive through the app, giving us assistance and guidance every step of the way.” —Liran S. via Trustpilot “During my recent trip to Turkey, I was offered medical help via Air Doctor but it did not work. The app struggled to find a local doctor for telemedicine. Disappointing. ” —Vivekandand B. via Trustpilot “Bought insurance for a seven-day trip with a hurricane in the forecast. Once I filed a claim, [Faye] told me [the hurricane] was foreseeable since it had already been named and I could not cancel the insurance because I had made a claim. Do not waste your money on this.” —Paula s. Via Trustpilot

How To File a Claim with Faye

Filing a claim with Faye starts with the company’s mobile app. Here is an overview of the general process:

Access the Faye app : Begin by opening the Faye mobile application on your device.
Navigate to "Get Help": Within the app, locate the "Get Help" tab, and then click on the "Claim Questions" tab.
File a new claim: In the "Claim Questions" section, select the option to "File a new claim."
Specify your claim reason: You will be prompted to give a reason for filing a claim. Choose the appropriate category, whether it's related to your health or other claims such as rental car coverage.
Provide trip details and explanation: Enter essential information about your trip, including dates and destinations. Additionally, explain the circumstances that led to your claim.
Upload supporting documents: To substantiate your claim, upload relevant supporting documents. These may include flight tickets, hotel reservations or any other travel-related receipts.
Submit your claim: Once you've filled in the required details and attached the necessary documents, you can submit your claim through the app.
Alternative method: If you don’t have the Faye app, you can still file a claim by sending an email to [email protected]. Make sure to include the same information you would provide through the app so Faye can assist you effectively.

Faye aims to process all claims within 48 hours of submission. You can check for live updates through the Faye app — another benefit of choosing Faye as your travel insurance provider.

The Bottom Line: Is Faye Travel Insurance a Good Choice?

Overall, Faye can be a strong travel insurance choice for those traveling with valuable items or looking for a digital policy experience. With special coverage for lost sports equipment and up to $4,500 in baggage reimbursements, Faye offers generous coverage limits for your belongings. But this coverage comes at a cost that is higher than some other leading providers. Faye may not be the best choice if you are traveling on a budget and seeking cheap coverage options .

We recommend requesting quotes from at least three travel insurance providers before deciding on a policy.

Frequently Asked Questions About Faye Travel Insurance

What company underwrites faye travel insurance policies.

Faye travel insurance policies are underwritten by the United States Fire Insurance Company. The United States Fire Insurance Company boasts an A+ rating with the credit agency A.M. Best, indicating the company is financially stable enough to pay out claims.

What is travel insurance?

Travel insurance coverage is a type of protection that reimburses you for non-refundable trip costs if your travel plans are unexpectedly canceled or interrupted. Travel coverage includes coverage for medical expenses you incur abroad and evacuation expenses if you’re forced to leave your destination early. Most policies will also cover lost or damaged baggage.

Is Faye trip insurance legit?

Faye travel insurance is a legitimate company, backed by the well-rated United States Fire Insurance Company. While not every customer reports a positive experience with Faye, most customers report that the company provided a payout after filing a claim.

How does Faye travel insurance work?

As is the case with most travel insurance providers, Faye travel insurance works on a reimbursement-based model. This means you’ll need to cover any medical or travel expenses you incur abroad and apply for a reimbursement later. A Faye underwriter will then look at your coverage, determine if you’re eligible for a payout and calculate your reimbursement.

Methodology: Our System for Rating Best Travel Insurance Companies

A 30-year-old couple taking a $5,000 vacation to Mexico.
A family of four taking an $8,000 vacation to Mexico.
A 65-year-old couple taking a $7,000 vacation to the United Kingdom.
A 30-year-old couple taking a $7,000 trip to the United Kingdom.
A 19-year-old taking a $2,000 trip to France.
A 27-year-old couple taking a $1,200 trip to Greece.
A 51-year-old couple taking a $2,000 trip to Spain.
Plan availability (10%): We look for insurers with a variety of travel insurance plans and the ability to customize a policy with coverage upgrades.
Coverage details (29%): We review the baseline coverage each company offers in its cheapest comprehensive plan. A provider with robust coverage earns full points, including baggage delay and loss, COVID-19 coverage, emergency evacuation and medical coverage, trip delay and cancellation coverage, and more. Companies also receive points for offering a variety of policy add-ons like accidental death and dismemberment, extreme sports, valuable items, cancel for any reason coverage and more.
Coverage times and amounts (34%): We compare each company’s waiting periods and maximum reimbursement amounts for baggage, travel and weather delays. Companies that offer customers reimbursement after fewer than 12 hours of delays earn full points in this category. We also reward travel insurance providers that cover more than 100% of trip costs in the event of cancellations or interruptions.
Company service and reviews (17%): We look for indicators that a company is well-prepared to respond to customer needs. Companies with an established global resource network, 24/7 emergency hotline, mobile app, multiple ways to file a claim and concierge services score higher in this category. We assess reputation by evaluating consumer reviews, third-party financial strength and customer experience ratings, specifically from AM Best and the Better Business Bureau (BBB).

For more information, read our full travel insurance methodology.

A.M. Best Disclaimer

More Resources:

Portrait of happy girl in a hat with a backpack standing on background of mountains and sea.

Faye Travel Insurance Review [2024]: My Honest Opinion

The right travel insurance can make or break your trip. Travel accidents happen, and you need coverage you can trust. Find out if you can trust Faye travel insurance in this in-depth guide.

Getting travel insurance before you even step on the airplane is essential.

Some destinations or activities even require proof of insurance. Did you know some bucket-list destinations like Everest Base Camp or Machu Picchu requires travelers to have different kinds of coverage?

Being well-informed about all kinds of travel insurance options like Seven Corners and World Nomads will put you one step ahead when choosing the right insurance provider.

Faye is one of many companies you can pick from to purchase travel insurance, so what makes them stand out from the rest?

Should they be trusted? I've digged into what exactly they offer and what Faye customers have been saying about their services so you wouldn't have to. Find out what I think about Faye!

What is Faye?

Faye is a new digital travel insurance provider that started in 2022 with a mission to provide broad coverage and excellent care for travelers. Their app is simple to use on any mobile device or web browser and is free to download from the App Store or Play Store.

Faye is currently only available to US residents, excluding Montana, Washington, Missouri, New York, and Pennsylvania residents.

However, they assure that they're working on reaching coverage for residents in all 50 states. Faye offers coverage in the US and many other international destinations, excluding Iran, Iraq, Syria, North Korea, Ukraine, and Russia.

How to Purchase Travel Insurance with Faye

To purchase travel insurance with Faye, download the app from the app or visit their website. Fill in your trip and contact details to receive an immediate quote. You can see the dollar value coverage for your trip and how much it will cost.

Additional add-ons to tailor your plans, like pet coverage, car rental care, and extreme sports protection, can also be purchased.

What Does Faye Cover?

Faye covers 3 of the main areas most standard travel insurance providers will cover, like your health, your baggage, and your transport, with stellar 24/7 assistance.

Your Health

Faye has your health in mind when it comes to travel. With Faye, you have

Covid-19 related expenses like quarantine coverage and non-refundable cancellation costs
Medical evacuation up to 500k
Medical expenses up to 250k
Pre-existing medical conditions
Lost or damaged belongings up to 2k
Coverage includes gadgets like your laptop or phone
Trip cancellation due to illness or travel provider bankruptcy
Trip delay due to factors outside your control, like passport theft or flight delay
Trip interruptions
Missed connections due to factors outside your control
Non-medical emergency evacuation
Rental car care
Cancel for any reason
Vacation rental damage
Adventure and extreme sport coverage

In the unfortunate event that something disrupts your trip, Faye has you covered.

Other Great Features of Faye

Free to use.

The app is free to download on your phone or access from the web. It's also free to get a quote for any trip you have in mind, with no sneaky sales tactics or guilt-tripping.

Wide Coverage

Faye has wonderfully comprehensive coverage that protects your health, trip, and stuff, giving you peace of mind and allowing you to focus on the time of your life. They also have additional add-ons to help tailor to travelers with unique needs.

Easy Management

Once you've purchased a plan with Faye, it's easy to view, print, and manage any aspect of your plan in the app.

Dedicated Team

Faye has a friendly and knowledgeable customer service team available 24/7 to help you manage your plans or claim.

Quick Reimbursement

If you need to make a claim, Faye is quick to respond. Depending on the circumstances, you'll be reimbursed within 48 hours of submitting a claim.

Faye Cancellation Policy

You can cancel your insurance policy up to 14 days after purchasing and receive a full refund if your trip has yet to start.

Faye also offers an optional "cancel for any reason" add-on available to use on any of their plans.

This means you can cancel your trip up to 48 hours before departure for any reason and still receive 75% of your non-refundable trip costs back. That means if you get sick, have to work, or decide not to go, you're still covered!

What are People Saying About Faye?

There have been many articles written about Faye since its launch in 2022. Yahoo Finance and Tech Crunch had overwhelmingly positive things to say about Faye. They won a 2022 Magellan Awards Silver with Travel Weekly for Best Online Travel Services Marketing App.

Customers who've submitted claims are over the moon regarding the quality of attention and service they received with Faye. The majority of claims were processed quickly in less than 48 hours.

Faye has a glowing review on Trustpilot of 4.7/5, with only a few disgruntled customers giving the company a 1-star review.

Is Faye Worth it?

With overwhelmingly positive reviews from businesses and customers alike, Faye travel insurance has proven to be one of the best travel insurance providers. I think they're one of the better travel insurance options out there.

It's an all-in-one, easy-to-use app that makes purchasing travel insurance straightforward and hassle-free. It is, however, frustrating that it's yet to be available to customers in all US states and worldwide.

But if you want to avoid the lengthy paperwork and telephone calls that traditional insurance companies offer, give Faye a try.

Our Rating: 4.1/5

Easy to use
Amazing range of coverage
Attentive customer service
Only available for US residents
Not currently available in all US states

Cover All Your Bases with Pilot

Now that you're travel insurance is covered, it's time to get cracking with the fun stuff. Building an epic travel itinerary with Pilot can be as simple as signing up for Faye!

Disclosure : Pilot is supported by our community. We may earn a small commission fee with affiliate links on our website. All reviews and recommendations are independent and do not reflect the official view of Pilot.

Satisfy your wanderlust

Get Pilot. The travel planner that takes fun and convenience to a whole other level. Try it out yourself.

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Home » Budget Travel » Meet Faye – The Travel Insurance Smart Wallet (UPDATED 2024)

Meet Faye – The Travel Insurance Smart Wallet (UPDATED 2024)

As we enter the warm months of 2022, more of us than ever are desperately needing a vacation more than ever. The last couple of years of lockdowns and bad news has left many people burned out and in deep need of a change of scenery.

But at the same time, two years of stop-start travel restrictions and geographically flavoured COVID variations has left a lot of prospective travellers almost afraid to travel.

This is why it is more important than ever that travellers pay extra special attention to travel insurance and make sure they get good coverage from the right provider.

With that in mind, we are today going to introduce you all to Faye, an industry disrupting travel insurance provider that may have just revolutionised the way we see insurance with their tech based, insurance wallet interface.

Faye Travel Insurance At A Glance

Faye is a fin-tech insurance platform available to residents of 43 different US states – and soon to be all 50. Their comprehensive travel protection covers your health, your trip, your stuff and if you want, even your pet. The company’s mission is to help things go right , rather than waiting for things to go wrong, and they do this by offering travel insurance that you can buy, review and manage entirely through an easy-to-use app.

If you ever need to make a claim, you simply log in to the app, click to chat, upload all the necessary info and the claim will be assessed within 48 hours, with reimbursements on approved claims paid immediately to Faye Wallet, the company’s secure digital payments card that works exactly like Google Pay and Apple Pay. This means you don’t have to pay out of pocket for what you need, when you need it most.

In addition, you can chat with Faye’s support team of travel experts 24/7, anywhere in the world.

In summary, we have tried and tested a lot of different insurance providers and we have never found one like this.

Do You Need Travel Insurance?

It is estimated that only around 25% of Americans purchase travel insurance before taking a vacation trip whereas globally, the figure is closer to 50%. So why exactly are Americans less likely to take out travel insurance ?!! Well the reasons for this anomaly are not entirely clear, but it may be that a lot of Americans mistakenly believe that they are covered and think they do not need travel insurance. And whilst some American health insurers may cover overseas treatment, others will not.

Furthermore, health insurance is only ever one single aspect of what travel insurance is about. In summary, it is possible that 75% of American travellers are NOT adequately insured against mishaps.

Whilst travel insurance is rarely ever mandatory for entering a country or joining a tour, there are many reasons why you should consider it. Ultimately it is a matter of personal choice but we at The Broke Backpacker NEVER take a trip without insurance – over a decade of travel, it has come to our rescue enough times for us to learn that value exceeds its cost.

Anyway, we have written a full article asking if you need insurance which you can read at your leisure if you are so inclined!

What Can Travel Insurance Cover?

In a nutshell, travel insurance is designed to indemnify you against financial loss caused by unexpected problems that occur in relation to a trip you have booked. Travel insurance can cover trip cancellations (ie, if you are forced to cancel your trip) , lost luggage (more common than you might think), theft whilst travelling and of course the cost of medical treatment if you get dengue fever.

All travel insurance policies are different. Some cover specific aspects of a trip whereas others are more comprehensive. Coverage amounts different between policies as do coverage amounts (the amount you are insured for).

Look, we get you are not exactly intending to get mugged in Paris but it does happen. Likewise, whilst you are naively trusting of the airline to safely deliver your suitcase to the conveyor belt at Charles de Gaulle, it may well end up in Timbuktu instead. Therefore if we were you, we would look very closely at travel insurance – or instead you could just read on….

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Want more deetz on why these packs are so damn perfect? Then read our comprehensive review for the inside scoop!

Why We Love Faye Travel Insurance

Before we tell you why we think Faye is awesome, we are going to tell you why everybody else sucks.

The two biggest problems we have with the traditional travel insurance industry are as follows;

Bureaucracy and Paperwork

Most travel insurance policies are long and wordy and can even feel like they are designed to trick us into thinking we are covered when we are not. Many of us finish reading them and feel confused rather than well-informed.

Aside from that, if we ever need to make a claim, insurers seem to relish in a sadistic delight making us complete endless forms and providing countless documents. To be fair, they probably don’t intend for it to be like this, it is simply that they are still using business practices from the paper age even though we are well into the tech age.

Delays in Making Claims

So yeah, it can take weeks or even months for most insurers to pay out on successful claims. This means that if the airline loses your bag at the start of a trip, you finally get the money to buy new clothes a month after the trip ends. If you end up in hospital abroad and rack up a whopping bill, you may be forced to pay it out of your own pocket whilst your insurer ‘ums and ahs’ over reimburses you.

We could have added a 3rd point to this list which is insurers wriggling out of worthy and legitimate claims but that’s perhaps getting a bit controversial for this time of day. But believe us here, standard, traditional travel insurance companies are notorious for their seemingly bottomless ability to offer up disappointment.

Like a knight in shining armour riding in to save us from the malevolent dragons of travel insurance, enter Faye who are here to rescue the entire travel insurance industry.

Faye is a US based, fin-tech-travel-insurer whose industry leading innovative platform was created to be efficient and user friendly with an emphasis on resolving claims fast . Users can buy and manage a Faye policy without the need for any paperwork whatsoever. Policyholders can download the Faye app to review and manage their coverage.

When the need to make a claim arises, policyholders contact Faye through the app, tell them what has happened and submit the necessary info. In some cases, you’ll qualify for instant reimbursements (like baggage and flight delay). Once all the required details are provided, Faye will aim to resolve your claim in 48 hours. Unheard of.If successful, funds are then credited to the policyholders Faye Wallet on their phone instantly.

So, let’s imagine you arrive at the airport in Tulum to find that the airline has lost your luggage (they lose 25 million bags per year ). You now have no bermuda shorts or floral shirts to wear on your hard earned beach vacation. With Faye, all you need to do is contact them via the app, scan the airline’s lost luggage document, and Faye can immediately add money to your Faye Wallet to go to H & M and buy yourself some new threads.

Of course, if the issue you need help with is a lost or stolen phone then you will not be able to log in to your account to get help or access your funding wallet. In these cases you will need to find a good old fashioned landline, give them a call and they can arrange a bank transfer instead.

Faye Example Policy Details

In case you need more details about Faye’s travel insurance policy, then we have set out the finer details below. Friendly FYI – this list is simply an example of what’s available to a US resident, traveling internationally, buying a policy at least three days before their scheduled departure date.

Trip cancellation

Pre-departure coverage if you cancel your trip for covered reasons

Faye can offer cover up to $40,000 of your non-refundable trip costs per plan.

Trip interruption

When you must unexpectedly cut your trip short or extend it

Faye can offer cover up to $40,000 of non-refundable trip costs per plan as well as additional transportation expenses.

When you’re stranded in transit due to reasons outside of your control

Faye can offer reimbursement up to $300/day in expenses if you’re delayed 6 hours or more (capped at $4,500).

Trip inconvenience

When you’re inconvenienced during your trip due to a covered reason

Faye can offer payment up to $200 for each trip inconvenience you experience, capped at $600.

Missed trip connection

When you miss your trip departure due to a delay caused by a covered event

Faye can offer reimbursement up to $200 if your delay of 3 hours or more due to a covered reason causes you to miss your trip

Non-medical emergency evacuation

When, due to a covered event, you’re transported from a place of danger to a place of safety

Faye can offer cover up to $100K in costs.

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COVID-19 in-trip coverage

Coverage of emergency medical and trip delay and trip interruption expenses if you become ill with COVID-19 in-trip.

COVID-19 is treated as any other sickness.

Emergency accident & sickness medical expenses

Coverage of emergency expenses if you experience sudden illness or injury in-trip

Faye can offer cover up to $250K in costs for international trips and up to $50,000 for domestic trips.

Pre-existing medical conditions

Coverage of medical conditions that started prior to the purchase of this plan

Faye can offer cover as long as you purchase your plan within 14 days of purchasing your trip and are medically able to travel at the time of purchase.

Emergency medical evacuation expenses

Coverage of transportation in the case of illness or injury that is acute, severe or life threatening when adequate medical treatment is not available in the immediate area

Faye can offer cover up to $500K in costs when it comes to medical evacuation coverage .

Lost or damaged belongings

Reimbursement for lost, stolen, or damaged luggage.

We reimburse you up to $2K total per trip.

Lost passport or credit cards

You probably know what this means right?

Faye can offer reimbursement up to $50 for each (subject to the limit for Baggage and Personal Effects – see above).

Baggage delay

Reimbursement for out of pocket expenses, like clothing and toiletries, if your luggage is delayed

Faye can offer reimbursement up to $200 if your bags are delayed for 6 hours or more, or up to $300 if it’s been 12 hours or more.

Furthermore Faye also offers additional add ons, pet cover and rental car cover too but as these are kind of niche points, we have not covered them here.

Final Thoughts on Faye

As we have seen, the travel insurance sector is widely considered to be something of a necessary evil. However, it seems that the market is about to get a solid kick in the back side.

In all honesty, we have never come across a travel insurance provider quite like Faye. Their business model and interface offers users clear and transparent policies that are fast and easy to claim on. If you are taking a trip, then why not visit their site to get a quote ?

And for transparency’s sake, please know that some of the links in our content are affiliate links . That means that if you book your accommodation, buy your gear, or sort your insurance through our link, we earn a small commission (at no extra cost to you). That said, we only link to the gear we trust and never recommend services we don’t believe are up to scratch. Again, thank you!

Aiden Freeborn

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Bottom line Main highlights of Faye travel insurance

Faye travel insurance plans & coverage

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Faye Travel Insurance Review April 2024

Faye offers a single base plan that can be completely customized with an ample array of optional add-ons.
With Faye, your claims can be reimbursed directly to a digital wallet which offers quick and easy access to funds.
As a company, it has solid customer ratings and boasts an excellent financial rating from AMBest, meaning it’s a safe option for travelers.
Coverage limits are comprehensive - though limits vary depending on your state of residence and your trip destination.
Try their online quote tool to see what types of options are available for your trip.

Faye is taking the travel insurance field by storm with its digital-first approach.

Faye cuts through the jargon with an extremely user-friendly app that allows you to get a quote in as little as 60 seconds – with tons of option add-ons.

Faye’s plans are not only easy to buy, they are comprehensive as well . Customers love the quick and easy claims process that can reimburse you via a digital wallet.

Provides a streamlined claims process which is available in-app and online
An excellent travel delay benefit of $4,500 per person
Offers a “cancel for any reason” upgrade
Very customizable; offering sports equipment, vacation rental damage, pet care, and kenneling coverage
Long wait times for reimbursement
Difficulty reaching Faye outside of email & virtual chat

Yes, Faye is a relatively new company to join the travel insurance market and boasts a 4.4-star rating from ConsumerAffairs and a 4.5-star rating on Trustpilot as of January 2024.

Since Faye only started offering its modern travel insurance policies in 2022, most people may not be familiar with the brand.

Despite being lesser known, Faye offers plans backed by United States Fire Insurance Company , which has an AM Best rating of Excellent , meaning it’s a highly reputable insurance provider.

The company offers comprehensive travel insurance coverage and tons of optional add-ons , giving you the freedom to customize your policy according to your unique needs.

With this review, we’ll break down the main highlights of Faye travel insurance to help you determine if it’s the right choice for you.

Bottom line: Main highlights of Faye travel insurance

What sets Faye apart from the competition is their highly digital, online process that makes it super easy to shop for coverage, select your preferred add-ons, and pay your premium.

The website and app allow you to get a quote in as little as 60 seconds , making the process as painless as possible.

In addition, Faye offers 24/7 customer support and has an excellent digital claims and reimbursement process. Faye’s mobile app offers a completely streamlined claims process - from filing a claim in minutes to getting reimbursed on approved claims to your phone’s wallet.

For example, if you need to submit a claim, you simply do it via the app and get reimbursed to Faye Wallet, the app’s secure digital debit card that you can add to Apple Pay or Google Pay. If something goes wrong on your trip, you may be eligible for instant reimbursements, ensuring you have the funds you need to replace lost items or pay for unexpected travel expenses, rather than paying out of pocket.

Faye’s ability to reimburse you on approved claims and common travel inconveniences via Faye Wallet is a huge benefit versus other providers that often have complicated and slow claims processes.

Finally, Faye’s standard travel insurance package is extremely comprehensive and customizable , and can cover you for trip cancellations, emergency medical expenses, emergency medical evacuation, trip delays, and other circumstances.

Customize your own travel insurance quote here

Faye offers just one base insurance comprehensive plan, but you can upgrade your coverage by paying for add-ons.

*Note, these coverages vary by state and may not be available to residents of certain states.

The base plan includes the following coverage (note that some benefits and add-ons are not available for purchase in all states):

Trip cancellation: If you have to cancel your trip for a covered reason, Faye can reimburse you for 100% of your prepaid, nonrefundable trip costs, up to your estimated total trip cost (which you input at the time of purchasing your policy).
Emergency medical expenses: Faye can reimburse you up to $250,000 in emergency medical expenses, giving you extra peace of mind when you’re traveling overseas. This also includes emergency medical coverage related to COVID-19. Note that these limits may vary depending on whether you travel domestically or internationally, and where you live.
Emergency medical evacuation : This is coverage of transportation in the case of illness or injury that is acute, severe or life-threatening when adequate medical treatment is not available in the immediate area. So if you’re heading somewhere remote, such as the Amazon rainforest on your trip to Brazil , having a policy that includes this will provide extra peace of mind. Faye’s standard international travel insurance plan can cover up to $500,000 in medical evacuation coverage which is enough for most trips abroad.
Non-medical evacuation coverage: In some cases, you need to evacuate due to a nonmedical emergency, such as civil unrest or natural disasters like an earthquake on your trip to Bali . For international trips, Faye can provide up to $100,000 in nonmedical evacuation coverage for these circumstances. This benefit doesn’t usually come standard with other providers and is only available through international coverage with Faye.
Pre-existing Conditions: Faye travel insurance can cover some pre-existing conditions when you meet certain criteria. Pre-existing conditions can be covered as long as you purchase your plan within 14 days of your initial trip deposit and are medically able to travel when you purchase your plan. If you do not purchase Faye travel insurance within 14 days of your initial trip deposit, you won’t receive the waiver for pre-existing medical conditions.
Trip delays: While you’re traveling, you may experience delays outside of your control. For example, your flight may depart several hours late, causing you to miss a connection to your destination. If you have a covered trip delay, Faye flight insurance can reimburse you up to $300 per day ($4,500 per trip max). This applies to delays of more than six hours.
Lost/damaged baggage: Faye’s standard insurance plan includes coverage for lost and damaged luggage. If you have a covered loss, Faye can reimburse you up to $150 per item ($2,000 max)

Optional add-ons

While Faye’s standard insurance plan is comprehensive, you may want to customize your coverage with certain add-ons to give your plan a boost. Optional coverage can include:

CFAR insurance
Rental car damage coverage
Pet care coverage
Vacation rental damage coverage
Adventure & extreme sports coverage.

Note, these coverages may not be available to residents of certain states.

See what coverage is available in your state

Here is a look at these optional add-ons in greater detail:

Cancel For Any Reason (CFAR)

Cancel-for-any-reason insurance , commonly abbreviated CFAR, is just what it sounds like. It allows you to cancel for any reason, even one that’s not covered by your standard trip cancellation coverage. If you purchase this add-on, Faye can reimburse you up to 75% of your nonrefundable trip costs if you cancel your trip.

Rental car care

If you plan to rent a car during your trip, consider purchasing rental car care. This add-on can cover you in the event of accidental damage to your rental car. For example, collision, vandalism, natural disaster or theft related to your rental car. If you purchase this add-on, you can get reimbursed up to $50,000 in rental car coverage.

Faye’s pet care add-on really makes the company stand out. If your pet gets sick while traveling with you, Faye can cover up to $2.5K in veterinary expenses. And if you board your dog or cat while you travel, Faye can even reimburse you $250 for extra boarding costs associated with travel delays if you return home later than expected.

Vacation rental damage protection

If you decide to stay at a vacation rental instead of a hotel, there’s always a chance that you or one of your travel companions will unintentionally damage the property. Faye’s vacation rental add-on can provide $3,000 in coverage for accidental damage.

Adventure & extreme sports

While Faye’s base plan covers many sports, it may not cover certain adventure sports. That’s okay if you plan to spend your trip sunbathing and dining at gourmet restaurants, but you’ll need extra coverage if you want to go skydiving, heli-snowboarding or participate in other adventure activities. Faye’s adventure and extreme sports add-on can protect you and your gear during activities designed to get your adrenaline pumping, such as cliff diving on your trip to Australia . Covered activities include hot air ballooning, B.A.S.E. jumping, mountain climbing (over 9,000 feet), parachuting and motor racing. With the add-on you can be reimbursed up to $50,000 in medical coverage for domestic trips and up to $250,000 in medical coverage for international trips. If your gear is damaged or destroyed, Faye can reimburse you up to $2,000. You can even use the Faye mobile app to get support after an accident.

Here are some things that may not be covered under Faye’s plan:

Trips to certain destinations: Faye doesn’t cover trips to Afghanistan, Cuba, Ukraine, Iran, Syria, Iraq, Russia and North Korea.
Acts of war: Faye travel insurance doesn’t reimburse you for delays or cancellations related to acts of war.
Incidents related to drug/alcohol use: Faye doesn’t cover illnesses and injuries that occur due to the use of alcohol or illicit substances. Additionally, Faye won’t reimburse you if you incur expenses due to the use of narcotics that haven’t been prescribed by a physician.
Elective medical care: In medical lingo, an elective procedure is one that isn’t absolutely necessary to preserve your life or well-being. Faye doesn’t cover this type of medical care.
Intentional injuries: Faye doesn’t cover expenses arising from intentional injuries. For example, if you engage in self-harm, your Faye travel insurance won’t cover your medical expenses.
Medical tourism: Faye coverage is designed for leisure trips. If you’re traveling to another country just to get medical care, the company won’t reimburse you for any costs associated with medical tourism, even if those costs would normally be covered by Faye’s travel insurance package as a result of injury.
Extreme sports: Faye’s standard insurance plan doesn’t cover extreme sports and adventure activities (though it covers 80+ activities including regular skiing and snowboarding), so you won’t have any coverage for these items unless you purchase the extreme sports add-on.

Overall, these exclusions are common to most travel insurance plans.

Travel insurance costs vary depending on your age, your state of residence, the length of your trip and your destination and more. Therefore, how much you pay will be specific to your individual trip criteria.

That said, we requested several example quotes and used them to determine an estimated average cost of Faye travel insurance. While your actual cost will be different from what you see below, this should give you a ballpark for how much to set aside for coverage.

To determine the average cost, we asked for quotes based on the following criteria:

Plan 1: 42-year-old solo traveler going to France for 10 days ($6,000 trip cost)
Plan 2: 53-year-old traveling to Japan with one other person for 14 days ($8,000 trip cost)
Plan 3: 21-year-old solo traveler visiting Mexico for 5 days ($1,500 trip cost)
Plan 4: 35-year-old traveling to Hawaii with one other person for 10 days ($4,500 trip cost)

Based on these four quotes, the average cost of coverage with Faye is around $253.84.

To help you understand how age, trip length and other factors affect the cost of travel insurance, the table below displays the price quotes used to determine the average premium.

Example Price Quotes for Faye Travel Insurance

What customers like

Customers appreciate Faye’s comprehensive coverage and excellent customer service.

Many users have also mentioned the following in their online public reviews:

Friendly agents
Easy-to-use mobile app
Fast reimbursements for eligible claims
Prompt replies to questions

David K . sums it up as follows: “We have used Faye insurance five times now and submitted two claims. Can’t tell you how much better Faye is than the more famous competitors. You can speak to them 24 hours a day and get help with traveling, the app is easy to use and claims are processed relatively quickly; payment to Faye Wallet makes it even easier. Also had a great Claims Specialist to work with to boot. Faye is truly better travel insurance.”

Cathy M . was especially pleased with the claims process: “Excellent. I had to file a claim and they were caring, and gave me information for a nearby clinic. Unfortunately, my receipts were hard to read, and it took a bit of back and forth, but I just received the check. This is almost too good to be true. Thumbs up, especially for the person in charge of claims (whose name escapes me at the moment). Kudos.”

What customers don’t like

The majority of negative feedback we saw was from customers mentioning:

Difficulty reaching Faye outside of email and the virtual chat

Patrick L . says: “Purchasing travel insurance from Faye was a breeze - the process was straightforward and convenient. However, my experience took a turn when I had to cut my trip to Colombia short due to a medical emergency. I promptly submitted all the necessary documentation to the Faye team for my claim. Now, two months later, I’m still waiting for approval.”

Learn More About Faye Insurance

Breaking down Faye reviews from customers

It’s important to take negative reviews with a grain of salt as disgruntled customers are more likely to leave a review than happy customers. In fact, we found that in the positive reviews, people often mentioned quick reimbursement as one of Faye’s best traits.

This shows that the length can vary depending on the complexity of the case. Most insurance providers thoroughly investigate insurance claims and it’s not unheard of for some insurance providers to take up to several months to investigate complex claims cases.

Lastly, regarding contacting Faye, there are two phone numbers available for customers to speak to a representative which are: +1-833-240-7056 (within the U.S.) or +1-804-482-2122 (outside the U.S.)

That said, Faye is an online-first company, so if you are someone who is less tech-forward, or who is looking for plans that are less comprehensive and cover singular aspects of your trip (such as only your health), Faye may not be right for you.

Faye travel insurance is well worth the cost, especially if you’re comfortable with a streamlined online experience and like having a support team at your fingertips 24/7 (weekends and holidays included).

The company also outperforms its competitors in terms of technology and convenience, as every customer gets access to Faye Wallet and the free mobile app.

Generally, Faye is good for travelers who feel comfortable shopping for coverage online. It’s also a good fit for extreme sports enthusiasts, as the adventure add-on includes comprehensive coverage for medical expenses and destroyed/damaged gear.

If you are a tech savvy person or a digital nomad, Faye travel insurance might be the optimal choice for you.

Learn more here

Who underwrites Faye travel insurance?

United States Fire Insurance Company underwrites all of Faye’s travel insurance plans.

How long has Faye Insurance been in business?

Faye started offering travel insurance in 2022, making it a newcomer to the industry.

Who can buy Faye travel insurance?

You can buy Faye travel insurance in all 50 states. However, Faye doesn’t provide coverage to customers in Guam, Puerto Rico, American Samoa, the Northern Mariana Islands or the U.S. Virgin Islands.

Can I buy Faye travel insurance when I’m already traveling?

No, but you can buy a policy right up to your scheduled departure date.

Is cancel for any reason travel insurance worth it? Faye?

Faye is a great choice for those looking for cancel for any reason coverage. Faye’s CFAR upgrade is one of the cheapest on the market, only adding an average of 16% to 39% to your premium cost. Being one of the most affordable providers, adding cancel for any reason is worth it should you be unsure about your travel plans.

Leigh Morgan is a seasoned personal finance contributor with over 15 years of experience writing on a diverse range of professional legal and financial topics. She specializes in subjects like navigating the complexities of insurance, savings, zero-based budgeting and emergency fund development.

In the last 5 years, she’s authored over 300 articles for credit unions, digital banks, and financial professionals. Morgan is also the author of “77 Tips for Preventing Elder Financial Abuse,” a book focused on helping caregivers protect the elderly from financial scams.

In addition to her writing skills, she brings real-world financial acumen thanks to her previous experience managing rental properties as part of a $34 million real estate portfolio.

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Reviews 4.7.

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Person helped me within 1 min and she…

Person helped me within 1 min and she answered all my questions. One of the best customer experiences I have ever had

Date of experience : 03 April 2024

Reply from Faye Travel Insurance

We’re so thrilled to hear you had a positive experience chatting with our team, Piotr! We pride ourselves on fast and proactive service, no matter where you are in the world. Looking forward to your next adventure. -Gal, Head of Customer Experience at Faye

I had a very positive experience…

I had a very positive experience working with Claims Adjusters and Customer Service. All my questions have been addressed in a timely fashion. I was able to use Live Chat and leave a message during non work hours and received a follow up call the following day. My claim has been approved shortly after I received a Summary declaration and claim payment was a very straightforward process. I greatly appreciate everyone's help.

Date of experience : 04 March 2024

Thank you, Dina, for sharing your experience. We hope to travel with you again and continue providing you with excellent coverage and care on all your future adventures! -Jeff, VP of Claims at Faye

I would not recommend Faye if your…

I would not recommend Faye if your travel plans are flexible. Faye expects you to have everything booked prior to your departure. Changes / extensions are not permitted, which is frustrating for some like myself who did not have a pre-set itinerary.

Date of experience : 21 March 2024

Hi Ben - We’re sorry that your experience with us was not what you expected. To clarify, we do allow changes or extensions pre-departure, but regulations prohibit us from allowing them once you’re in-trip. We love your adventurous spirit and wish you safe travels. Feel free to reach out to us directly if you have any additional questions. -Gal, Head of Customer Experience at Faye

Peace of mind knowing that if something…

Peace of mind knowing that if something happened while traveling our son would be covered.

Date of experience : 05 April 2024

Jared, thanks so much for leaving such an amazing review! We are overjoyed to hear that we met your expectations and were able to provide you with peace of mind during your son's travels! -Gal, Head of Customer Experience at Faye

The follow up communication while in my…

The follow up communication while in my trip.

Date of experience : 20 April 2024

Dlaw - Thanks for bringing us along. We hope we’re invited on your next adventure! -Gal, Head of Customer Experience at Faye

Great response

Great response, our luggage did not arrive until the following day and they sent us our money within a few hours. We just received our out of pocket expenses. Thank you

Michael - We're glad that you received funds ASAP to your Faye Wallet for this travel inconvenience. We love hearing you had a positive overall experience with Faye and we hope to travel with you again soon! -Jeff, VP of Claims at Faye

Everything you need in one place

Integration with flights and flight updates was great. Also loved the integration with spotify, weather, etc. Nice to have everything in one place. Also had the addresses and numbers for US embassies and important information about what to do / how to get ahold of the Faye team in an emergency.

Date of experience : 28 February 2024

Natalie, feedback like yours motivates us to continue delivering exceptional service and comprehensive coverage to all our customers. We hope to see you again soon! -Gal, Head of Customer Experience at Faye

Excited to travel...so glad Faye is coming with me!

Spoke with Kayleigh through chat this evening and she was quick, efficient and was able to easily answer my questions! Looking forward to my trip, but also very happy Faye is coming with me! :)

Date of experience : 11 March 2024

We're so glad to hear that you chose Faye to protect your trip and that you had such a positive experience chatting with Kayleigh. Our goal is to go the distance to protect you - from the little details to the big destinations, and every moment in between. Friendly FYI, you can share Faye with friends and earn up to $50 via the Faye app. Simply log in to the app and click ‘Share Faye & earn up to $50’ on the home screen for your unique link. This way you can earn $10 (up to 5 times) for each policy bought. More information in the app. -Gal, Head of Customer Experience at Faye

Peace of Mind

I really appreciate that I could pick my level of coverage for my trip to Antarctica. Knowing I had coverage without paying thousands gave me peace of mind. Thankfully my trip was amazing and I didn't need to make a claim.

Date of experience : 09 March 2024

Thank you so much, Faye. We love hearing you had an amazing trip and positive experience with Faye and we hope to travel with you again soon! -Gal, Head of Customer Experience at Faye

Good communication and response time

Good communication and response time. Cost very competitive for solid coverage.

Date of experience : 23 April 2024

Steven, we are delighted to have played a part in ensuring your trip was worry-free. Faye is here to assist you with any future travel needs. Wishing you many more safe and memorable journeys ahead! -Gal, Head of Customer Experience at Faye

Fortunately, My trip had no challenges

Fortunately, I did not have any need to use my travel insurance during my trip. It was reassuring to know that Faye was there just in case.

Date of experience : 24 March 2024

MJ - Thanks for bringing us along. We hope we’re invited on your next adventure! -Gal, Head of Customer Experience at Faye

Kayleigh was wonderful

Kayleigh was wonderful, prompt, and fixed the problem immediately. Thanks so much!

Date of experience : 09 April 2024

We’re so thrilled to hear you had a positive experience chatting with Kayleigh, Jovier! We hope to travel with you again and continue providing you with excellent coverage and care on all your future adventures! -Gal, Head of Customer Experience at Faye

Happy I purchased Faye travel insurance

I just purchased this travel insurance policy for an upcoming trip to Morocco that I'll be taking with my two daughters. The price is very fair and the online experience is great. The representative has been so helpful and clear. The app is easy to use and maneuver around. You add your flights into the app and Faye will track them for you. It also has a great function called the Faye wallet which works with Google wallet or Apple pay. Additionally all travelers included in the policy are able to sign in with their emails and use the app as well. I find this addition to be helpful and convenient in case someone's phone is unavailable. I'm happy I purchased it.

Date of experience : 03 March 2024

Doreen, we hope your trip is as amazing as this review! Happy to hear you’ve made the most of the app and and we look forward to being your go-to choice for travel insurance & assistance in the future. -Gal, Head of Customer Experience at Faye

responsive and answered my questions

Date of experience : 21 April 2024

Thank you so much, Loakim. We love hearing you had a positive experience with Faye and we hope to travel with you again soon! -Gal, Head of Customer Experience at Faye

Great experience

It was a great experience and the quality of communication was outstanding and on point.

Date of experience : 14 April 2024

Thank you so much, Leanne. We love hearing you had a positive experience with Faye and we hope to travel with you again soon! -Gal, Head of Customer Experience at Faye

private guide

private guide. hotel accommodations. driver service. in general, all the tours were great.

Sandra- Thanks for bringing us along. We hope we’re invited on your next adventure! -Gal, Head of Customer Experience at Faye

Definitely Using Faye Again

Competitive pricing, easy enrollment and great customer service! I enrolled in Faye after checking a few other travel insurance providers. The quotes I received from them were from $75 to $100+ more for an individual quote than the couple’s quote I got from Faye. Also, I misspelled my partner’s name so contacted customer service via chat. Kayleigh was fabulous! She corrected my error within minutes and emailed the updated policy right away. Kayleigh lessened my stress levels getting ready for this trip. I really like the UX when enrolling super easy and quick. Also, it helps to have access to my policy via the app.

Date of experience : 07 February 2024

Monica, feedback like yours motivates us to continue delivering exceptional service and comprehensive coverage to all our customers. We hope you have a great trip and to see you again for the next one! -Gal, Head of Customer Experience at Faye

We decided to use Faye for our travel…

We decided to use Faye for our travel and medical insurance for several reasons. Getting the policy was so easy to do and understand, I thought the website was excellent The cost was very competitive and I am pleased with the coverage We also had to make a change to policy (added a month) and the process was done almost immediately Faye has an excellent Iphone APP that we can use Overall I am impressed by the value and experience Thank you Faye

Date of experience : 08 February 2024

Gregory - So glad to hear that you chose Faye to protect your trip and that you had such a positive experience. Our goal is to go the distance to protect you - from the little details to the big destinations, and every moment in between. -Gal, Head of Customer Experience at Faye

We had the insurance and we didn’t have…

We had the insurance and we didn’t have any problems so we didn’t really need it. Appreciated communication before we left and the offer to help if we needed it.

Date of experience : 17 March 2024

Linda - Thanks for bringing us along. We hope we’re invited on your next adventure! -Gal, Head of Customer Experience at Faye

Easy seamless availability

Grateful that you were available to provide insurance- no other vendor would insure us to Israel, TRIP WSS AWESOME

Date of experience : 25 March 2024

Micael, thanks so much for leaving such an amazing review! We are overjoyed to hear that we met your expectations and were able to provide you with peace of mind during your travels to Israel! -Gal, Head of Customer Experience at Faye

Faye Travel Insurance Reviews

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Reviews 4.7.

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Horrible company

Horrible company. We went to Brazil for 7 weeks in Jan and February and prior to coming back we contracted Covid. We had to pay a $600 penalty to the airline to get back. We filed a claim with Faye and provided all the documentation they asked for including medical bills. We still have not been reimbursed. Do not go with this company!!

Date of experience : 10 April 2024

Reply from Faye Travel Insurance

Hi David - We don’t always get it right the first time and we’re sorry to hear you had a less than perfect experience. I’m glad to see your claim was recently resolved. If you have any further questions or comments at all, please don’t hesitate to contact our team at [email protected] or call us at +1-833-240-7056. -Jeff, VP of Claims at Faye

Great customer service.

Faye Travel Insurance provides great customer service. I received an email reminder about my upcoming trip, which I booked last year, but which was cancelled by the tour provider a few months ago. I didn’t need to file a claim, so I didn’t think about notifying Faye. The representative offered a credit of the premium amount toward a future purchase. The representative was prompt in replying to my questions about the credit. I recommend this company for travel insurance.

Date of experience : 05 April 2024

Thank you, Eileen, for sharing your experience. We hope to travel with you again and continue providing you with excellent coverage and care on all your future adventures! -Gal, Head of Customer Experience at Faye

What a GRAND experience.

What a GRAND experience.. Grand Canyon is a perfect name for this incredible place! It was nice to know I was covered by Faye if anything happened while I was away enjoying my vacation!

Diane - So glad to hear that you chose Faye to protect your trip and that you had such a grand experience. Our goal is to go the distance to protect you - from the little details to the big destinations, and every moment in between. -Gal, Head of Customer Experience at Faye

Great communication and support from…

Great communication and support from Faye. Always kept me informed and checked in with me daily. Thank you Faye team!

Date of experience : 13 April 2024

KL - So glad to hear that you chose Faye to protect your trip and that you had such a positive experience. Our goal is to go the distance to protect you - from the little details to the big destinations, and every moment in between. -Gal, Head of Customer Experience at Faye

Wonderful , quick Customer Support

I bought insurance for my daughter for a trip to Germany. Very good custom service. I made a mistake in my last name, contacted the company and received a very quick response with new insurance with a corrected last name. Dana Kogan, Customer Experience Specialist is just great!

Date of experience : 09 April 2024

Irina, thanks so much for leaving such an amazing review! We are overjoyed to hear that Dana and the team met your expectations and we were able to provide you with peace of mind during your travels! -Gal, Head of Customer Experience at Faye

Signing up for the policy was very easy

Signing up for the policy was very easy. I had some questions prior to purchasing the policy and I was able to get all my questions answered through their chat capability. I had one mistake when I created my policy with my e-mail address and when I requested help, they were able to resolve it immediately

Date of experience : 07 April 2024

Thank you so much, Barry. We love hearing you had a positive experience with Faye and we hope to travel with you again soon! -Gal, Head of Customer Experience at Faye

I had to take the time to write this…

I had to take the time to write this review because these guys are so good everyone should know about them. If you need travel insurance, this is the place to go. You will not be disappointed! My entire experience with this company has been stellar from start to finish, including the experience of filing a claim. It was flawless, Kudos to Faye!

Date of experience : 04 April 2024

Ralph, feedback like yours motivates us to continue delivering exceptional service and comprehensive coverage to all our customers. We hope to see you again soon! Friendly FYI, you can share Faye with friends and earn up to $50 via the Faye app. Simply log in to the app and click ‘Share Faye & earn up to $50’ on the home screen for your unique link. This way you can earn $10 (up to 5 times) for each policy bought. More information in the app. -Gal, Head of Customer Experience at Faye

I am very impressed with Faye’s…

I am very impressed with Faye’s proactive approach to travel Our flight from Scotland to Ireland was cancelled and the Faye app alerted us at the same time as the airline Within minutes Faye contacted me through their app and were ready to help The customer support rep was very caring and I felt that she truly cared I am so glad we chose Faye because they care about their customers in a way I have not seen in years Thank you Faye for proving that people still care about others and live up to their promises

Gregory, thanks so much for leaving such an amazing review! We are overjoyed to hear that we met your expectations and were able to provide you with proactive help during your travels! -Gal, Head of Customer Experience at Faye

Kind and efficient

David was so helpful and quick to reply and send the money to my Faye wallet for my delayed and then cancelled flight. He even asked if I was rebooked and if I needed anything else.

Thank you, Taylor, for sharing your experience with David. We hope to travel with you again and continue providing you with excellent coverage and care on all your future adventures! -Jeff, VP of Claims at Faye

Ruptured ear drum on a dive trip

I had an eardrum rupture while on a dive trip to Australia. Faye representatives Betsy, Zoey, and Mallory (sorry if I missed anybody!) were terrific in helping me find a hospital, answer my questions, and assist with the claims process. This is the first time I have ever had to use my travel insurance and has made me a Faye customer for life!

Date of experience : 28 March 2024

Kara, thanks so much for leaving such an amazing review! We hope you're feeling better and are overjoyed to hear that we met your expectations and were able to provide you with peace of mind during your travels! -Jeff, VP of Claims at Faye

StayStaying in contact

StayStaying in contact. Had no need of your services so cannot rate.

Date of experience : 16 April 2024

Ellen - Thanks for bringing us along. We hope we’re invited on your next adventure! -Gal, Head of Customer Experience at Faye

Thanks for checking in with us!

So glad we had coverage and loved the emails you sent during our trip checking to see if we needed anything.

We’re so thrilled to hear you had a positive experience traveling with Faye, Doreen! We can't wait to see where you go next. -Gal, Head of Customer Experience at Faye

Faye Was On It!

We recently went on a cruise. After extensive research, given the travel elements of a cruise, I bought trip insurance; this was a first for me. I have decent credit card trip insurance. I’d never heard of Faye given they are newer. Yet, their reviews were consistently great and the platform ease/app access was one of the highlighted advantages. Spot on! Our first return flight was cancelled and Faye noticed; they texted me re: my potential benefits due to the interruption. With Faye’s guidance, I easily uploaded the required docs and within a few days, was compensated for the inconvenience. I would’ve totally missed this and felt grateful for this extra care and support. I’m a fan!

Date of experience : 24 March 2024

Thank you, Jimel, for sharing your experience. We hope to travel with you again and continue providing you with excellent coverage and care on all your future adventures! -Gal, Head of Customer Experience at Faye

I did not need to use the insurance in…

I did not need to use the insurance in any way, but I was so reassured by having it. Thank you for taking all the worry out of my trip.

Date of experience : 14 April 2024

We’re so happy to hear we were able to give you the peace of mind to enjoy your trip to the fullest, Susan. Thanks for bringing us along for the journey. -Gal, Head of Customer Experience at Faye

Colin was fantastic at answering all of…

Colin was fantastic at answering all of my many questions about Faye's coverage and policy. I so appreciate the expertise and patience I experienced working with Colin from the Faye team.

Thank you so much, Leigh. We love hearing you had a positive experience with Colin and we hope to travel with you again soon! -Gal, Head of Customer Experience at Faye

Great customer service

I looked at multiple travel insurance companies before going with Faye. What really set Faye a part from the others was their customer service!! Mallory was so kind and answered all of my questions, she was very knowledgeable. She took her time talking to me and I did not feel rushed to make a decision. She sent me a great quote and purchasing the coverage was so easy, I could do it on my phone!

Date of experience : 01 April 2024

We’re so thrilled to hear you had a positive experience chatting with Mallory, TB! We're excited to travel together and can't wait to see where you go next. -Gal, Head of Customer Experience at Faye

Faye was easy to use and competitively priced

Faye was very easy to use, offered a range of options, and was very competitively priced. After purchasing the policy, Faye was very proactive in sending me msgs about my flights, weather, contact info. They made me feel connected as if they had my back. Fortunately didn't have to file a claim so can't speak to that.

Date of experience : 08 March 2024

We’re so thrilled to hear you had a positive experience traveling with Faye, Douglas! We can't wait to see where you go next. -Gal, Head of Customer Experience at Faye

Faye is a must!

We appreciate the service we got from using Faye

Date of experience : 23 April 2024

Linda, thanks for your trust in us, and we look forward to being your go-to choice for travel insurance & assistance in the future! -Gal, Head of Customer Experience at Faye

Great experience!

Thankfully I didn’t need to use my travel insurance but I really loved knowing that if I needed it, I would be taken care of. I got messages throughout my trip checking in to see how my trip was going and to give me updates on my flights and gate changes. I definitely recommend Faye

Date of experience : 27 March 2024

Hey Amy, we appreciate the kind words! We pride ourselves on fast and proactive service, no matter where you are in the world. Looking forward to your next adventure. -Gal, Head of Customer Experience at Faye

The tour guides and drivers were exceptional. They were kind,helpful and knowledgeable. The citizens are so friendly and the scenery was breathtaking. You scheduled everything perfectly giving us the opportunity to absorb as much of the cities in just a week. If we had any questions you responded immediately. Thanks for the memories of a lifetime

Date of experience : 16 March 2024

Marilyn, thanks so much for leaving such an amazing review! We are overjoyed to hear that we met your expectations and were able to provide you with peace of mind during your travels! -Gal, Head of Customer Experience at Faye

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Faye Travel Insurance Review

Faye Travel Insurance builds a recommended policy from its options menu based on your travel information. You can easily get a quote within the app, saving you time and avoiding the hassle of speaking with a representative. You’ll start with a base plan, which is a type of whole-trip travel insurance that Faye says will protect “your trip, your health and your stuff.”

It offers robust add-on options, including adventure and extreme sports, vacation rental damage, pet plans, rental car care for U.S. or Canadian rentals and the protection to cancel for any reason. Faye also offers medical travel insurance with decent evacuation coverage and good benefits for travel inconveniences beyond delays.

Frequent travelers who need customized solutions for each trip
Travelers who want to access and manage coverage from an app
Anyone tired of paying too much for coverage they don't need
100% digital travel insurance
Easy to customize
Missed connection coverage up to $200 per traveler
Emergency non-medical evacuation benefits of up to $100,000
Travel delay benefits up to $4,500 per person after six hours
Option to get a cancel for any reason (CFAR) upgrade
Emergency accident and sickness medical expenses coverage and medical evacuation limits are lower than some competitors
Costs aren't the lowest available from all competitors

Faye Travel Insurance Ratings at a Glance

Faye travel insurance product offering, faye customer service, faye pricing, faye mobile app, faye user experience, faye travel insurance vs. competitors, faye overall, frequently asked questions.

If you're looking for travel insurance that is easy to use and fully digital, Faye is a fantastic option. As a fintech company, Faye Travel Insurance is fully digital, making it easy to buy a policy, submit claims and receive payouts through a mobile app. If you are looking for convenience, ease of use, and customized options like pet care coverage or extreme sports, Faye is one of the best travel insurance providers available this year. Below, Benzinga breaks down the strengths and weaknesses, with a pricing sample, so you can see if Faye Travel Insurance can be a good fit for you.

Faye Travel Insurance is 100% digital travel insurance with an excellent range of high-quality offerings. At its foundation, Faye is a digital company offering whole-trip travel insurance that protects your health, trip and stuff. In addition, it offers customizable add-ons such as CFAR, pet coverage, car rental, vacation rental and extreme sports and adventures.

With travel insurance, you need to be able to reach the provider day or night in case of emergencies. You also want fast reimbursements on claims. On both points, Faye delivers. Faye offers 24/7 travel assistance via an app, phone or WhatsApp. You can email Faye at [email protected] , which can connect you with a customer support representative at all hours of the day — including holidays and weekends. You can reach the team through the Faye app on your iOS or Android, by phone or via Whatsapp.

Beyond emergencies, you can chat with customer service for tips, advice and answers to other questions. Faye's app lets you access a telemedicine network of 20,000 doctors in minutes. You can also file a claim in-app and receive quick reimbursements for eligible claims. It has a rating of 4.5 out of five stars on Trustpilot, based on 414 reviews.

Faye Travel Insurance isn't the cheapest travel insurance, but it balances costs with comprehensive coverage and ease of customization. For example, you could get a plan for a two-week trip to Punta Cana in the Dominican Republic in April for two people, with a maximum trip cost of $4,000. For two people in their 40s, the whole trip base insurance is $293.88, or $146.94 per person, which comes to about $10.50 per day. That coverage includes trip cancellation of up to 100% of the trip cost, trip interruption up to 150% of the trip cost, trip delay up to $4,500 and non-medical emergency evacuation up to $100,000.

The add-ons for two weeks range:

$25.36 for pet care
$109.12 for extreme sports
$81.40 to get the CFAR option

While costs vary by destination, length of stay, age of the travelers and more, you can find a customized quote in under 60 seconds.

Travel insurance regulations don't allow insurance providers to offer any type of discount, bonus, award or cashback, so what you see is what you get. It offers good transparency and gets a 4/5 because while the prices aren't necessarily the lowest, they are still reasonable compared to other insurance providers and the customization means extras are low cost, but you don't pay for services you don't need.

As a digital company, Faye Travel Insurance stands out for its mobile app and ease of filing and communication. The app is free to use and makes it simple to find a customized quote for any trip. It is available on both iOS and Android and has a simple, intuitive interface. You can do everything in the app: make a claim, get fast reimbursement or track your flights.

Faye Travel Insurance is awesome for its ease of use. Even if you're considering another insurance provider, Faye makes it simple to get a quote that it's worth using. The only downside? It's available just for American residents and citizens. But if you're based in the U.S., the user experience is excellent.

It was named a top travel insurance provider in 2023 by the Wall Street Journal, and the list of benefits makes it easy to see why. The 100% digital travel insurance offers:

Application and trip protection in under 60 seconds
Access a telemedicine network of 20,000 doctors via the Faye app
Quick claims processing
Speedy reimbursements via the Faye app
24/7 customer support from real humans
Real-time itinerary alerts
Protection for trip cancellation, baggage delay or loss and flight delays
All policies cover emergency medical expenses including because of COVID-19
80+ sports are covered with the base plan, including skiing and scuba diving
Cruises are covered in all plans, something often omitted from other travel insurance options

The travel insurance space is saturated , and Faye Travel Insurance has a few competitors that are similar like Allianz TravelSmart Mobile App, AIG Travel Assistance App and Chubb Travel Smart. While all offer a fully digital travel insurance experience, there are a few key differences.

First, these apps require that you're already a member of the existing insurance providers' network. Second, the old-school insurance companies don't offer the same customizations as Faye. And third, some, like the AIG Travel Assistance App, are only available to corporate account holders and certain other policyholders, making them far less accessible for the average traveler.

More travelers are also considering credit cards with travel insurance , although the coverage of these is less robust than Faye Travel Insurance. Here is an overview of Faye Travel Insurance vs. competitors.

While you have to pay a bit more for Faye, a base whole-trip insurance that averages around $11 a day is reasonable. And considering how often things go wrong with travel these days — from flight delays and cancellations to Airbnb no-shows, the peace of mind and protection Faye Travel Insurance gives you is worth it. It scores highly on customer service, user experience and value.

If you become a regular Faye user, the cost is justified. And when something goes wrong, you know a real human and fast support is just a click or a WhatsApp chat away, and you can expect cash for your approved claim shortly after. That's travel insurance worth having in the digital age.

Is Faye Travel Insurance legitimate?

Yes, Faye Travel Insurance is a legitimate insurance provider with hundreds of satisfied customers. Read the full review above to understand how Faye Travel Insurance can help protect your trip, your stuff and your health.

How does Faye Insurance work?

Faye insurance is a type of whole-trip travel insurance with optional add-ons. Standard benefits include 100% of trip cancellation costs, 150% of trip costs for emergency interruptions and up to $250,000 in coverage for emergency medical expenses including COVID-19.

What’s the best travel insurance?

There are many excellent travel insurance companies out there; the best for you will depend on your unique needs and trip requirements, such as travel insurance for international

versus domestic trips. Faye can help you customize travel insurance options and get a quote in under 60 seconds to see if it offers what you need.

Submit Your One Minute Opinion

How do you like faye travel insurance, about alison plaut.

Alison Kimberly is a freelance content writer with a Sustainable MBA, uniquely qualified to help individuals and businesses achieve the triple bottom line of environmental, social, and financial profitability. She has been writing for various non-profit organizations for 15+ years. When not writing, you will find her promoting education and meditation in the developing world, or hiking and enjoying nature.

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Faye 2024 Review

Kiah Treece

Licensed Attorney and Small Business Owner

What is Faye?

Faye is a travel insurtech company that launched in 2022. The company sells and performs claims administration for whole-trip travel insurance policies underwritten by United States Fire Insurance Company. Coverage is customizable and available for emergency medical coverage, trip delay coverage, and other options. Travelers can get a quote, purchase coverage, and file a claim digitally online and via the company’s mobile app.

Faye Travel Insurance Products

Travelers can opt for Faye’s base whole-trip coverage plan and on more coverage for a more customized plan. Faye’s Base Plan includes the following coverage types:

COVID-19. Coverage for emergency medical expenses and trip interruption expenses if you get COVID and have to change your travel plans.
Pre-existing medical conditions. Pre-existing conditions are covered for travelers who are medically able to travel when they purchase the plan and when they do so within 14 days of their initial trip deposit.
Missed connections. If you experience a delay of three hours or more and it causes you to miss a connection, you may be reimbursed for up to a set amount.
Emergency medical expenses: If you experience sudden illness or injury in-trip, including COVID-19, you can be covered for up to $250K (for international trips) on prescription drugs, hospitalization and physician costs.
Lost or damaged belongings. Faye provides coverage for damaged baggage, lost or damaged sporting and professional equipment, and lost passports or credit cards. Insured travelers can also get reimbursed if bags get delayed, with coverage caps linked to the length of the delay and receipt availability.
Trip delay, interruption, and cancelation. Travelers get coverage for up to 100% of the non-refundable trip costs, up to the policy limit, for cancelations. Faye can also reimburse for expenses due to delays and interruptions.
Reimbursement for travel inconveniences. Travelers receive $200 per covered trip inconvenience, such as canceled or delayed flights, with a $600 cap.
Medical and non-medical evacuation. Faye customers receive coverage for non-medical evacuations and emergency medical evacuation expenses.

Available add-on coverage includes:

Cancel for any reason. Add-on coverage is available in case you have to cancel for any reason (up to 75% of non-refundable trip costs).
Pet care. Customers can get reimbursed for additional veterinary expenses and kenneling if they arrive home later than expected.
Vacation rental damage protection. If your vacation rental or its contents are accidentally damaged during your stay, you can be reimbursed for a certain amount of repair/replacement costs.
Adventure and extreme sports. Some travel insurance doesn’t cover extreme activities, but Faye offers add-on coverage for medical expenses related to injuries due to covered adventures or extreme sports.
Rental car care: Customers are covered in the event of accidental damage to your rental car like collision, vandalism, natural disaster or theft related to your rental car.

Key Features of Faye

Faye offers a totally digital travel insurance experience from quote to claim. Customers can opt for the company’s Base Plan and build onto it with optional add-on coverage. Policies are underwritten by United States Fire Insurance Company, which has an A (Excellent) rating from AM Best.

Customizable coverage. Faye lets travelers choose its Base Plan, which includes general, comprehensive health-, trip-, and property-related coverage. Plans are further customizable with add-on coverage, including rental car care, adventure and extreme sports protection, vacation damage protection, pet care, and “cancel for any reason” coverage.
Digital claims process. Customers can file a claim through the company’s mobile app, which is available for iOS and Android users. Unlike some insurtech platforms that do not handle claims in-house, travelers do not have to work with a third-party provider.
24/7 customer service. Faye customers can contact the company’s customer support team 24 hours a day and seven days a week - including on holidays. Reps are available via telephone, email, Whatsapp and chat through the Faye mobile app.
Flexible refunds. Travel insurance can be canceled with a full refund up to 14 days after purchase, as long as your trip hasn’t started, you haven’t incurred a loss, and you haven’t filed a claim.

Faye Pros and Cons

Faye offers a streamlined approach to getting customized whole-trip travel insurance online. That said, there are some things to consider before committing to coverage.

Offers an online tool that lets travelers see a detailed quote before committing to coverage
Policies are buildable, so travelers can choose the holistic base coverage they need without paying for unnecessary insurance and then add-on coverage extras that may or may not relate to the trip (like rental car care and vacation rental damage protection)
The online claims process can be completed via the company’s mobile app
Reimbursements can be made via the company’s mobile app feature, Faye Wallet, a secure digital debit card that you can add to your phone’s digital wallet
Customers can take advantage of 24/7 customer support, including making changes to trip dates and coverage or even asking for suggestions on tours and where to dine
Faye’s app provides real-time flight alerts after customers plug in their info - including delays, cancellations and gate changes
Unavailable to residents of the United States Virgin Islands, Northern Mariana Islands, Guam, American Samoa, and Puerto Rico
Customers cannot extend trip coverage if they decide to extend their travel
Coverage is only available for up to 180 days, or about six months
Coverage is not available for destinations in Afghanistan, Cuba, Iran, Iraq, North Korea, Russia, Syria, and Ukraine

Who is Faye Best For?

In general, Faye is best for US residents planning a vacation in the United States or internationally, including cruises.

Faye may be best for:

Customers who want to customize a plan that matches their travel needs
Customers who prefer to manage their insurance coverage digitally
Customers who plan to travel for fewer than 160 days
Customers who are on a fixed travel budget
Customers who enjoy around the clock, proactive support

How to get a Faye travel insurance policy

If you’re planning a trip, navigate to Faye’s website and click on the “Check pricing” button. Then, add rip details, including where you’re going, the dates of your trip, and how many people are traveling with you. Then, add contact information and birthdates for each member of your party. Faye’s quote builder will create a policy that you can then modify based on coverage preferences.

Because Faye offers its Base Plan plus optional add-ons, your base price will be displayed at the top of the quote page. This includes health coverage, trip coverage, and protection for other items like lost or damaged baggage. Increase or decrease the estimated trip cost (maximum reimbursement amount) to see how it impacts the cost of coverage. Likewise, scroll down to available add-ons to see how they impact the overall cost of the policy. Click on “Add” or “Remove” to customize coverage.

Once you have built a plan that meets your needs, click on the “Get covered” button at the bottom of the screen. At this point, you’ll be asked to enter your credit card information to process the payment through Stripe.

Faye vs. Travel Guard

Travel Guard is travel insurance offered by AIG Travel and American International Group, Inc., meaning it has a more established online presence than Faye. In contrast to Faye, coverage is available to residents of all US states and the District of Columbia. Both platforms allow customers to get quotes online, and Travel Guard also publishes general details about its Essential, Preferred, and Deluxe plans. Travel Guard offers 24-hour concierge assistance, whereas Faye offers 24/7 customer support for its policy-holders specifically.

Methodology

When looking at insurance carriers, we want to know that our customers are working with the best. This is why we search for carriers that have high AM Best ratings or marketplaces that work with carriers that have those ratings. We review the key features of the provider and look at how costs are derived. The quote process is essential to a good customer experience, which is why we go through the process to test the efficiency of the system.

Frequently Asked Questions

Is faye legit.

Faye is a legitimate insurtech platform that offers whole-trip travel insurance underwritten by United States Fire Insurance Company. Because the company offering was launched in 2022 there are limited online reviews. However, available customer reviews are largely positive, and the company has a 4.5-star rating on Trustpilot based on 175 reviews.

How does Faye work?

As an insurtech platform, Faye provides quotes and claims administration for policies underwritten by United States Fire Insurance Company. You can build a quote, customize coverage, and pay for a policy through the insurer’s website. If you need to modify coverage or file a claim related to your trip, you can do so using the Faye mobile app or call the support team 24/7.

Who underwrites Faye?

Faye travel insurance policies are underwritten by United States Fire Insurance Company, which has an A (Excellent) rating from AM Best. That said, Faye handles quotes and claims administration through the company’s mobile app or via phone and email, making it a convenient option for travelers.

What is not covered by travel insurance?

Travel insurance can provide financial protection against certain events, but some situations are not covered. For example, some policies don’t cover cancelation due to fear of travel from a pandemic or other reasons—though it may be possible to add “cancel for any reason” coverage. Travel insurance also does not generally apply to natural disasters that begin before the covered trip.

Furthermore, travel insurance is unlikely to cover activities that involve drinking or drug use, like a beer cycling tour. Some policies also exclude risky activities like skiing, mountain climbing, and scuba diving. That said, some insurers offer add-on coverage for these types of activities.

We’ll Introduce You!

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Faye Travel Insurance Review – Is It Legit? (2023)

Updated on July 20, 2023 by Matthew H. Nash – Licensed Insurance Agent

Faye Travel Insurance is a new, innovative company that offers a refreshingly modern approach to travel insurance. What sets Faye apart from the competition is that they are 100% digital, often approve and reimburse claims instantly (this is HUGE!), and offer optional coverage for vacation rentals, pets, cancel for any reason, and extreme sports. They also provide very helpful 24/7 travel assistance via their easy-to-use app.

Here at The Swiftest our job is to compare travel insurance to find the best options for our readers. As a result of countless hours of research we’ve found that Faye consistently outperforms all the competitors. They really are an ingenious alternative to typical travel insurance companies.

Long story short, after personally using Faye for my recent trip to Europe, I will never go back to the old school travel insurance providers that haven’t seemed to have innovated or modernized since the birth of the Internet.

Get a quote with Faye →

What does Faye Travel Insurance cover

Your health.

Emergency accident & sickness medical expenses – up to $250K, Primary
COVID-19 in-trip expenses – covered as an illness
Pre-existing medical condition coverage – Are covered as long as you purchase your plan within 14-days of making your initial trip deposit and are medically able to travel when you purchase.
Emergency medical evacuation expenses – up to $500K
Trip cancelation – 100% of trip cost
Trip interruption – 150% of trip cost
Trip delay – $300/day (capped at $4.5K)
Non-medical emergency evacuation – up to $100K
Lost or damaged baggage – up to $2K (capped at $150 per item)
Baggage delay – $300
Lost or damaged sporting and professional equipment – up to $2K
Lost passport or credit cards – $50/each

Additional coverage options

Cancel for any reason.

Be reimbursed for up to 75% of non-refundable trip expenses if you cancel your trip for any reason (up to 48 hrs prior to departure). You must purchase this add-on within 14 days of your initial trip deposit.

Rental car care

Be reimbursed up to $50K in accidental damage and theft related to your rental vehicle.

Adventure & extreme sports protection

Coverage for medical-related expenses if you become injured while partaking in an extreme sport as defined in the policy. These include things like skydiving, bungee jumping, parkour, B.A.S.E. jumping, etc.

Vacation rental damage protection

Be reimbursed up to $3,000 in repair/replacement costs if you accidentally damage the rental you’re staying in, or its contents, while in-trip.

Be reimbursed up to $2,500 in veterinary expenses and $250 for kenneling if you arrive back home later than expected.

What’s the bottom line?

Having almost a decade of experience in the travel insurance space I can confidently say that Faye is the most refreshing and exciting new travel insurance company I’ve ever seen. Offering quick reimbursements, 24/7 customer support via their useful app, and a 100% digital user experience, Faye is in a class of its own when it comes to travel insurance.

As I already said, after personally using Faye for my recent trip to Europe, I will never go back to the old school travel insurance providers.

Faye hopes to do for travel insurance what Lemonade did for general insurance

While (former) startups like Lemonade came along to attack the tired world of insurance, the travel insurance market is now coming in for the same treatment from the likes of Safetywing ( covered by TC here ) and Battleface .

In an ideal world, travel insurance would be easier to understand, would pay out quickly when things go wrong and operate almost like Apple Pay or Google Pay in its simplicity. New “whole-trip travel insurance” startup Faye — which exited stealth mode last month — hopes to bring that kind of vibe with its approach, and now it’s raised backing to do it.

The startup has pulled in $8 million in a seed funding round led by Viola Ventures and F2 Venture Capital. Also participating was Portage Ventures, Global Founders Capital (GFC) and former NBA player Omri Casspi.

It’s fair to say that most travel insurance products are not so much built for consumers as for distributors, where jargon-filled add-ons abound. Faye claims its approach is much more simple, where customers are asked six questions in order to find the right plan.

The platform covers trips, health, belongings and pets via an app that sends alerts, has 24/7customer support and enables digital claims filing and electronic transfers of reimbursements to its Faye Wallet.

Co-founder and CEO Elad Schaffer said in a statement:

Travel insurance has become synonymous with lengthy, jargon-filled policies that leave travelers confused rather than well-informed … Faye is hitting the market as a solution to these pain points, at a time in which consumers are planning to travel more than ever before and are seeking solutions to look after them while on the road.

Faye will also cover travelers if they contract COVID-19 pre-trip, and cancellations (subject to the terms of the plan), as well as coverage for emergency medical expenses and trip interruption

Omry Ben David, general partner, Viola Ventures commented:

Faye is reinventing the category of consumer travel insurance in the U.S. where data isn’t leveraged yet for bespoke, price-optimized coverage in an industry with very favorable growth characteristics and unit economics.

The Faye team is comprised of Jeff Rolander (formerly at Allianz), Moran Treiser (formerly Lemonade) and Lauren Gumport (formerly Guesty).

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Faye Travel Insurance Review: What is Faye Travel Insurance
Stop worrying about travel nightmares with Faye
Meet Faye
FAYE TRAVEL INSURANCE REVIEW
Faye
Why Faye travel insurance

COMMENTS

Top 77 Reviews From Legit Faye Travel Insurance Buyers
Read 76 reviews from verified Faye customers who rated their service 4.5 out of 5. Learn about Faye's coverage, cost, add-ons and claims process.
Faye Travel Insurance Review 2024
Here are the key benefits of Faye's travel insurance offerings. Note that coverage limits are the maximum amount offered by Faye. Coverage type. Coverage limits. Trip cancellation. 100% of non ...
Faye Travel Insurance Reviews
Read what travelers say about Faye Travel Insurance on Trustpilot, a platform for online reviews. See how Faye handles claims, customer service, and app features.
Faye Travel Insurance Review 2024
To give you a better idea of what to expect, we asked the team at Faye Travel Insurance to run a few quotes for this review. According to its calculations, one person heading on a two-week trip to ...
My Honest Experience with Faye Travel Insurance
The author shares her positive experience with Faye Travel Insurance when she got sick and needed medical care in Japan. She praises the app, the customer service, and the fast reimbursement process.
2024 Faye Reviews: Travel Insurance
An example basic plan with Faye traveling to Germany for one customer for one week comes out to $135, with extra charges for add-ons like car rental care, cancel for any reason and pet care. Faye has a 4.5 rating on Trustpilot, with the majority of reviews rating the company "excellent", although it only list 20 reviews.
Faye Travel Insurance Review April 2024
The average cost of a Faye travel insurance policy is $298, but ranges from $130-$482 depending on your trip details. Some of the factors that affect the price of travel insurance include: Your ...
Faye Travel Insurance Review
At the time of writing, Faye Travel Insurance has an "excellent" rating of 4.7 stars out of 5 on Trustpilot based on 80 reviews. Positive reviews praise Faye's customer service, the ease of booking last-minute travel insurance, the reasonable coverage rates, the simplicity of the policy language and the peace of mind that comes with all ...
Faye Travel Insurance Review [2024]: My Honest Opinion
Faye has a glowing review on Trustpilot of 4.7/5, with only a few disgruntled customers giving the company a 1-star review. ... Faye travel insurance has proven to be one of the best travel insurance providers. I think they're one of the better travel insurance options out there. It's an all-in-one, easy-to-use app that makes purchasing travel ...
Faye Travel Insurance Reviews
Affordable and easy. My Faye insurance was affordable and easy to understand. Excellent coverage options met all my needs for traveling to Egypt. The app was easy to use and even gave me gate info on my layover stops. Fortunately, I did not have to make a claim, but the app interface seemed user friendly.
Meet Faye
Faye Travel Insurance At A Glance. Faye is a fin-tech insurance platform available to residents of 43 different US states - and soon to be all 50. Their comprehensive travel protection covers your health, your trip, your stuff and if you want, even your pet. The company's mission is to help things go right, rather than waiting for things to ...
Faye Travel Insurance Review 2024: Customizable Plans
Yes, Faye is a relatively new company to join the travel insurance market and boasts a 4.4-star rating from ConsumerAffairs and a 4.5-star rating on Trustpilot as of January 2024. Since Faye only ...
Faye Travel Insurance Reviews
Check out what 283 people have written so far, and share your own experience. | Read 61-80 Reviews out of 277. Do you agree with Faye Travel Insurance's TrustScore? Voice your opinion today and hear what 283 customers have already said. Suggested companies. Allianz Global Assistance.
Faye Travel Insurance Reviews
Faye seems like the best overall option and comprehensive travel insurance for our trip. Thankfully, we did not need to use it, but it was comforting to know that we had good coverage in the event that it was needed. Date of experience: 11 November 2023. Useful.
Faye Travel Insurance Review
A. Faye insurance is a type of whole-trip travel insurance with optional add-ons. Standard benefits include 100% of trip cancellation costs, 150% of trip costs for emergency interruptions and up ...
Faye Travel Insurance Review (Updated Apr 2024)
Travelers get coverage for up to 100% of the non-refundable trip costs, up to the policy limit, for cancelations. Faye can also reimburse for expenses due to delays and interruptions. Reimbursement for travel inconveniences. Travelers receive $200 per covered trip inconvenience, such as canceled or delayed flights, with a $600 cap.
Faye
Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries. Plans consist of travel insurance underwritten by United States Fire Insurance Company and non-insurance assistance services provided by Zenner, Inc., and Falck Global Assistance LLC.
Cancel for any reason travel insurance worth it? Faye? : r/travel
Similar situation. Read all the 5-star reviews and TP ratings and made the switch from my usual Travelex to Faye. My wife and I came down with Covid a week into our 6-week vacation to southern Europe. Faye was great at communicating and even furnished us with a couple of Air Doctor appointments.
Faye Travel Insurance Review
Faye. Review - Is It Legit? (2023) Faye Travel Insurance is a new, innovative company that offers a refreshingly modern approach to travel insurance. What sets Faye apart from the competition is that they are 100% digital, often approve and reimburse claims instantly (this is HUGE!), and offer optional coverage for vacation rentals, pets ...
Travel insurance FAQs
Our team of customer experience specialists (real humans!) are available to you 24/7, 365 days a year, even on weekends and holidays. Chat with us in the Faye app on iOS or Android, email us at [email protected] or call us at +1-833-240-7056 toll-free if you're calling from within the U.S.
Travel Insurance in USA
Rhiannon M Benedetti Insurance And Financial Services, Inc. Travel Insurance. BBB Rating: NR. (907) 561-7107. 3900 Arctic Blvd Ste 202, Anchorage, AK 99503.
Faye hopes to do for travel insurance what Lemonade did for general
Omry Ben David, general partner, Viola Ventures commented: Faye is reinventing the category of consumer travel insurance in the U.S. where data isn't leveraged yet for bespoke, price-optimized ...
Faye upgrades travel insurance website: Travel Weekly
Photo Credit: Faye. Travel insurance company Faye has redesigned its website and mobile app and added new features for travelers. New features include information on local medical assistance like ...

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