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I went to the complex Hsa ficus at…

I went to the complex Hsa ficus at Costa Teguise came back 7th May all I can say is the complex is nice the staff are brilliant now for the bad stuff the food is shocking everything is over cooked no choice its very repetitive if not all had that day yes you get it again there's only so much chicken and rice anyone can eat please get some Chef's what can cook or want to. Like I said the staff are brilliant just the food let's it down. One spoilt retirement holiday don't think I shall bother with Tui again.

Date of experience : May 01, 2024

Awful Customer Experience!

Awful customer experience from the over seas call centre. Called to add an extra upgrade to our booking, 45 mins on the phone all done. Unable to take my payment as there was a system error, asked to call back the next day. So today I called to make payment to be told, there was no extra added to my booking & it was ‘unavailable’ when asked why I was misadvised I got told it’s not something they can help with. Escalated to a manager, who told me he will investigate but I won’t ever get feedback on the outcome as it won’t change the fact he can’t add it & I am the customer, it will only be internal analysis. Both tui colleagues I spoke with were rude, lacked customer empathy & was only interested in me completing a survey, which I have done scoring 0’s with pleasure! Awful experience tui and will only ever book instore in future!

Date of experience : May 08, 2024

AVOID AT ALL COSTS JUST DONT DO IT READ REVIEWS FIRST!!

I wish I had read reviews before booking our 10-year wedding anniversary holiday with TUI. We received an email about building works and were offered alternatives, but they were either unavailable or not suitable. Customer service wouldn't price match other options found on the website. It took multiple calls and promises from managers all of which never even called back or resolved, we still don't have confirmation of changes to our booking, leaving us uncertain less than 4 weeks before our holiday. AVOID AT ALL COSTS JUST DONT DO IT READ REVIEWS FIRST!!

Date of experience : April 27, 2024

Do not book a holiday with this…

Do not book a holiday with this company! My husband and I booked to go to Lanzarote in November having paid the second deposit. I received an email three days ago to say flight going out changed from early morning to late afternoon resulting in us arriving late evening and missing evening meal in hotel and night in Lanzarote. Phoned customer services which were a waste of time and not even offering anything other than a different destination. I escalated it to a supervisor (May) who just kept saying she apologised for inconvenience. This is the first and last time we will use TUI. We have been a dozen times to Lanzarote with Jet2 and will book with them in future.

Date of experience : May 02, 2024

Exceptional service

Exceptional service provided by c Wallis tui Crossgates Leeds . we Had a fantastic holiday at Rio playa Blanca. However, My car app stated I had left my car unlocked at the airport car park. , C Wallis arranged to have the security, go check that I had managed to lock my car using my app. Completely putting my mind at ease, To enjoy the rest of my holiday . Will definitely be booking again with Tui

Date of experience : April 22, 2024

TUI.. T otal U seless I diots

Tui are good if all smooth but as soon as there is an issue they are awful. We have booked to go to Lanzarote silver wedding anniversary. 10 days before departure they announced building works. (After looking into various social.platforms and tripadvisor complaints they had known about this for ages). They offered us. 1 cancel, 2 a family run, old fashioned alternative (our hotel was adult only) and 3 one that we had been too before. They suggested I try and find something like for like myself at similar budget. IMPOSSIBLE all the holidays had shot up as so close to departure. I asked the extent of the building works and a promise after me chasing for answer 5 times 'they would call me back' in the end I gave up. Lots of problems but too much to put on here. Summary, overseas call centres don't give a sh.. they say all the right things but do nothing. All in all I made on my mobile and husband's 15 phone calls, endless promises from 'T'otally, 'U'seless 'I'diots. I will go away, make the most of it and then take it up with Abta on return. They need to be fined for the way they treat people, get a UK call centre instead of paying 50p an hour to overseas call centres who have no empathy and read from a script!

Date of experience : May 06, 2024

Avoid at all costs

The worst service ever! I received an email from TUi about building works going on at the hotel we will be staying at in Tenerife 18 days before with we’re due to fly. I was called by our local TUI and was offered options to change. To cut a long story short all the options were unavailable due to the hotels not being able to accommodate us all. We did find one that we were interested in changing to but then would of cost us more money to change which is a joke when this was not our fault, we found out front the hotel that they informed TUI 6 months ago! They notify us 18 days before! Just to good enough! The lady from from TUi stated she tried to do everything for us to resolve the situation but she clearly didn’t! After all the stress and hassle we are now left with staying put! I just pray that the building work doesn’t ruin our holiday and if it does it’s all down to this s**t show of a company that claim to be 5 star service! I will never be booking with tui again!!

Tui separate young families with children

We are a young family with a 2 year old and a 6 year old. Our flight to Lanzarote from Exeter was delayed by 22 Hours and 26 Minutes. Tui diverted the plane to Gran Canaria after midnight. They refused to provide us with a hotel room together for the night. We were expected to split up and my partner and 2 year old were told to they would be transported to a hotel at the opposite end of the island to where I was expected to sleep with my 6 year old. We were happy to all sleep in a smaller room together in one place as long as we were not separated but were refused. There was no timeline given as to when we would be reunited again. I could not allow this to happen on our first "family" holiday. As a result we all spent the night sleeping on the airport floor. Horrendous experience. They refused to provide us with any food or drinks vouchers while we slept at the airport. I am astounded that a business that prides itself on family holidays would consider this in any way acceptable for a family with young children. We ended up paying nearly £300 to get flights to Lanzarote at 7am the following morning. Tui refused to reimburse us for the flights. Tui also refused to pay any delay compensation as it was due to "adverse weather".

Date of experience : March 28, 2024

DO NOT PAY THE EXTRA CANCELLATION FEE!

DO NOT PAY THE EXTRA CANCELLATION FEE!! They tried to charge me £800 for cancelling holiday 2 days after booking due to date error, even though I had only paid £240 deposit, read through these reviews someone els has been through the same you do not need to pay this! I completely accept losing my deposit but trying to add another 560 telling me they would get finance team to chase me! Please email them and tell them this goes against consumer rights and you wasn’t told the terms and conditions, I got my email today saying my cancellation fee has now been over ridden! Screen shot my review and the few others on here that have had the same experience and attach these to your email, then all you will lose is your deposit which is fair enough, so Do not be scammed THIS IS CRIMINAL WHAT TUI ARE DOING TO PEOPLE!

Date of experience : April 08, 2024

TUI - 5 star prices, 2 star customer service

We booked a 5 star all inclusive holiday with TUI to the Dominican Republic staying at the ocean blue and sands resort. The holiday was anything but 5 stars , like warm food, terrible customer service , an hour queue to book a restaurant and a 5.30 am start if you wanted a sunbed with an umbrella. We have stayed 5 star before but this was more like a 3 star service. TUI have been dismissive of our issues since our return. My suggestion is to avoid this hotel and avoid TUI and book with an alternative holiday company

Date of experience : March 29, 2024

Booking Ref 21719274

Booking Ref 21719274. On arrival at Montego Bay Airport for the return flight Montego Bay/LGW on 18 March I was told the flight had been cancelled and rescheduled for 2 days later. I was offered accommodation and the new flight which I declined and this was noted by the local staff at check in. I then managed to book a Norse flight back to the UK on 18 March as I needed to get back for a wedding. This cost me US dollars 954. After waiting over 28 days from sending in a feedback/complaint form I have now been told I am not entitled to compensation as per European rules, as I was a ‘no show’ for the return flight! This is unacceptable and very poor service and not what happened at all. Up until now I have been very pleased with your flights but if I could give you no stars for this I would. Please contact me by return. Rosemary Mitchell

Date of experience : March 18, 2024

TUI cancelled my holiday

Booked a holiday with TUI only to have it cancelled 6 weeks before we are due to travel. The "comparable" hotel was not similar to what we booked and they only offered 10% incentive on bookings that were more expensive. A lot of hotels are now much more expensive than when we originally booked and 10% really doesn't cover the extra it would cost for a comparable hotel in the a similar region. There was no offered compensation for the inconvenience and told we would get a full refund if we weren't happy. Really poor service and have ruined our family holiday as now we need to try and find a replacement in such a short time for a similar price.

Date of experience : April 24, 2024

Booked a holiday of a life time…

Booked a holiday of a life time £3000,to Dominican republic Viva Wyndham Dominicus Beach with my son . We got there and there was one double bed. Very rude at resort spent half the week trying to sort it out .I offered to pay to upgrade or just get a camp bed no one wanted to know got told to sort it when you get home.Arrived home Travel agent said it was pot luck if you got Separate beds i was shown two double beds at the travel agents when booking .TUI said there's nothing they can do never use them again Disgusting treatment god only knows were the garden view was

Date of experience : January 21, 2024

Awful customer service

We went to St Lucia with Tui hotel was great. There was no rep at hotel so used app to book a trip. The evening before received an email to say due to insufficient numbers on trip the transport would not be picking us up to go to the Aerial Tram Experience. They said if we arranged a return taxi 80 dollars and gave the Tui rep the receipt we would be refunded. We done this still no refund! Have contacted after travel who told me I needed to contact the Musement Excursion team they can't refund us and have sent us back to after travel team. I wouldn't mind but its not their money the trip was £150 which was overpriced for what it was. If you're thinking of booking a holiday avoid Tui I know a lot of people have had worse experiences but this company do not care they just want your money. We will never use them again.

Date of experience : March 24, 2024

Cancelled my wedding holiday £16k, 12weeks until wedding shocking

@TUIUK So dissappined with the service at the moment. I booked a holiday before Christmas for the family for my wedding over £16k for it only to be cancelled 12 weeks before the wedding as Tui cancelled the booking from the hotel all they’ve offered is 10% discount with an alternative holiday 25minutes away from original wedding location. Appalling customer service so far, particularly as I can see the hotel has rooms available @hotelcaprisorrento thru @Bookingcom . Super stressed right now just waiting on management emails rather than proper solutions to my wedding!

Date of experience : April 25, 2024

Scammers. I booked a holiday and 2 days later relaised I couldn’t go. First of all had to lose my deposit for this which was upsetting as they only do free cancellations for 24 hours apparently. But then despite clearly stating the cancellation fees said it would cost me £800. Claiming separate deposits per person when booking and cancelling. They literally sent me fake terms and conditions and denied me when I said they should only charge £240 which was the deposit. It wasn’t until I stated I wasn’t told these term and conditions and this goes against the consumer rights act that they seven listened to me. Thing to take away is know your rights and read the terms and conditions. I did and got charged the correct amount after a lot of hassle. But a lot of people won’t

Date of experience : April 18, 2024

Exceptional Service from Lyn at Liverpool Speke wanted to take a moment to…

I just wanted to take a moment to express how absolutely amazing Lyn from Liverpool Speke is! She's more than just a travel agent; she's attentive, personable, and approachable in every interaction. This isn't the first time we've booked tickets and holidays with Lyn, and it certainly won't be the last. She consistently goes above and beyond for all her customers, making each one feel special and valued. What sets Lyn apart is her genuine care and dedication to ensuring that every customer gets exactly what they want. She never pushes for a sale; instead, she listens attentively to our needs and preferences, providing tailored recommendations that suit us perfectly. We're incredibly grateful to have met Lyn and to have her as our go-to travel advisor. Her passion for what she does shines through in every interaction, and it's truly a pleasure to work with her. We're already looking forward to booking more holidays with this amazing woman! Warm regards, Karl & Daniel xx

Date of experience : April 17, 2024

Risky business

Booked our spring vacation in advance. 1 week ago it was cancelled and the reason was “they don’t have the flight times available”. We called customer service and were offered a flight at 3am. We said no. So then we book another vacation last minute for a decent price. The next day get a notification that those flight times are not available either and we have the option of a flight at 3am… the website is unreliable.

Date of experience : April 01, 2024

Just flew into hurghada.

Just flew into hurghada. 1/Tui plane staff constantly announcing sales on the intercom. No peace at all. 2/No free water. Never mind anything else. The plane is later 30 mins late taking off and you can't offer a free bottle of water. 3/ Somebody vomited all over one of the plane toilets so that is out if order. 4/ Police are called when we land and escort a drunk couple off. She is swearing her head off at some other people they were sitting near. 5/ why not tell people there is no entertainment system. 6/ plane is crammed to hell. I have sat in economy all my life but this is ridiculous. 7/ hurghada airport immigration. 1000 people waiting. Mental.

Date of experience : April 13, 2024

Shocking company.. will never use again

Had a trip booked to Vienna . Flight was with Austrian airlines, who decided to message us the day before travelling to tell us our flight was cancelled. No communication from Tui. Had to ring them multiple times, put on hold, transferred, nobody had a clue. In the end we only got the choice of a ‘refund without being charged!).. so good of them not to charge for their lack of communication and organisation!! We decided to give them another chance this year after booking 2 years ago and having our flight changed to an airport 2 hours away in the middle of the night, with a weeks notice. Never again.

Date of experience : March 30, 2024

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General Queries

Before you contact us, take a look at our frequently asked questions , where you might find the information you need. If you are unable to find the answer here please use the TUI Chat function on the TUI website, this can be access via this link by clicking on the speech bubble in the bottom right corner - TUI Chat .  

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After Travel & Quality Executive - temporary

Remote-first

A little flex time

Job Description

Become part of our Nordic Customer Delivery team. We are looking for a Swedish-speaking colleague for a position who will work with complaints that come in after the customer’s return from their holiday. To succeed in your new role, you must take great personal responsibility and great self-drive. We work at a high pace, so you should be stress-resistant and creative to find alternative solutions. You will be part of a committed and very knowledgeable team, therefore cooperation is important, as well as that you are independent and are fearless in communication and contact with customers and partners.

ABOUT THE JOB

• Your daily tasks will be handeling incoming claims from our Nordic customers
• Answer customer’s claims via phone or email
• Investigate customers reported issues
• Report quality issues to relevant departments
• 2 + years of experience from a customer service role including complaints handling
• Driven by reaching goals at a high pace
• Have great commitment and drive
• Good problem solving skills and solutions orientated
• Have an understanding of travel law and regulations and daring to stretch and drive things both internally and externally
• Excellent written and oral communication skills in Swedish and English
• Having a good understanding of Danish and Norwegian or Finnish is a plus
• Experience from work in TUI’s sales, within TUIfly or leading role in the destination organization is an advantage

ABOUT OUR OFFER

• Great location and open space offices
• Excellent career development opportunities
• Fantastic holiday benefits including discounts
• Online wellbeing and learning support
• Fun and dynamic work culture
• Hybrid work – we offer flexible work model where TUI employees work at least half of the time in the office

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA. We are looking forward to your application and meeting you!

Company benefits

Additional employee ratings (these do not contribute to the FlexScore®)

Working at TUI Group

Company employees

Gender diversity (male:female)

Office locations

Hiring Countries

Dominican Republic

Netherlands

United Kingdom

Awards & Achievements

Most flexible companies

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Beschwerdeverfahren

Vers[4u] bietet ihnen einen preis- und leistungsvergleich der versicherungsprodukte von fünf reiseschutzspezialisten an., sollte es hinsichtlich der versicherungsvermittlung zwischen ihnen und uns einmal zu unstimmigkeiten kommen oder sie sind mit unserem service bzw. unserer beratung nicht zufrieden, dann lassen sie uns dies bitte wissen., ihr ansprechpartner im beschwerdefall :.

VERS[4u] ist eine Marke der TUI Deutschland GmbH Karl-Wiechert-Allee 23

30625 Hannover

Telefon: 0511/ 567 - 87036 Telefax: 0511/ 567 - 4170

E-Mail: [email protected]

Welche Informationen benötigen wir im Beschwerdefall von Ihnen?

Damit wir Ihr Anliegen schnell und umfassend bearbeiten können, bitten wir Sie um folgende Informationen:

• vollständiger Name
• E-Mail Adresse, falls vorhanden
• Vorgangsnummer (siehe Bestätigung/Rechnung)
• eine Beschreibung Ihres Anliegens

So bearbeiten wir Ihre Beschwerde:

Selbstverständlich setzten wir alles daran, Ihr Anliegen so schnell wie möglich und zu Ihrer Zufriedenheit zu lösen.

Wir haben uns zum Ziel gesetzt, Ihr Anliegen innerhalb von einer Woche abschließend zu beantworten. Sprechen Sie uns telefonisch an, klären wir Ihr Anliegen natürlich möglichst sofort.

Wir bestätigen Ihnen den Eingang Ihrer Beschwerde per Brief bzw. E-Mail, wenn Sie sich auf dem Schriftweg an uns gewendet haben. Haben Sie uns Ihre Beschwerde telefonisch mitgeteilt, verzichten wir auf eine gesonderte Eingangsbestätigung.

Unsere Antwort erhalten Sie schriftlich oder, falls möglich und von Ihnen akzeptiert, telefonisch.

Falls eine abschließende Bearbeitung Ihres Anliegens nicht innerhalb von einer Woche möglich ist, erhalten Sie einen Zwischenbescheid von uns. Mit diesem Zwischenbescheid informieren wir Sie über die Gründe für die Verzögerung und darüber, wann die Bearbeitung voraussichtlich abgeschlossen sein wird.

Welche weiteren Möglichkeiten haben Sie?

Sie können sich mit Ihrem Anliegen auch an eine der nachfolgend genannten Schlichtungsstellen wenden. Diese Ombudsstellen unterstützen die außergerichtliche Streitbeilegung zwischen Verbrauchern (Versicherungsnehmern) und Versicherungsvermittlern. Wenn Sie mit einer Entscheidung der Ombudsstellen nicht einverstanden sind, steht Ihnen immer noch der Rechtsweg offen.

Schlichtungsstellen Versicherungen:

Versicherungsombudsmann e. V. Postfach 08 06 32

10006 Berlin

Tel.:  0800 - 369 60 00 Fax.: 0800 - 369 90 00

E-Mail: [email protected] www.versicherungsombudsmann.de

Ombudsmann Private Kranken- und Pflegeversicherung Postfach 06 02 22 10052 Berlin Tel.: 0800 - 255 04 44, Fax: 030 - 204 58 93 1 E-Mail: [email protected] www.pkv-ombudsmann.de

Verbraucherstreitbeilegung / OS-Plattform

Die Europäische Kommission stellt unter ec.europa.eu/consumers/odr/ eine Plattform zur Online-Beilegung verbraucherrechtlicher Streitigkeiten (OS-Plattform) bereit. TUI Deutschland GmbH nimmt derzeit nicht an einem - für sie freiwilligen - Verfahren zur alternativen Streitbeilegung teil. Daher kann auch die OS-Plattform von unseren Kunden nicht genutzt werden.