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loveit coverit Reviews
In the Gadget Insurance Company category
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Reviews 4.7.
4,552 total
Most relevant
Was asked to do a review before even…
Didn't receive the documents at first but this appeared to be a technical glitch. Was contacted the next day by a customer services advisor who was very apologetic and sorted straight away. Good price and defacto 5 stars made me choose.
Date of experience : 03 April 2024
Reply from loveit coverit
Dear Martin, We are glad to hear that we have been able to help further and that you are happy with service we have provided. The loveit coverit team
Quick and excellent response
Thank you customer service team I am very happy with the quick response. Because of new construction minor issues are coming up. But whenever I sent email, customer service took it quick action. Thanks again customer service team.
Date of experience : 19 March 2024
Dear Sajjad, Thank you for sharing your experience, this is great to hear. The loveit coverit team
Not worth the stress of trying to make a claim
Currently trying to make a claim. Your phone number isn't valid, the chat box is useless. The AXA claims portal refers me back to your website. Do you really exist as an insurance company? Not only do I have to deal with my problem but I have to deal with a fly-by-night provider! Better to pay more for a reputable firm. Thank you for your response. I would love to have contacted you but my review is based on not being able to contact you. I am now undergoing treatment for my injury and will make another attempt at claiming shortly. Strange you cannot verify me as a customer. Would my policy numbers help?
Date of experience : 16 April 2024
Dear Steve, We still have not heard back from you so we can try and assist you further. You can contact us on 0300 3030445 or [email protected] so we can look to help you and you can provide your details so we can look in to this further for you. The loveit coverit team.
Great service
Geoff at Love it cover it was super friendly and helpful today. Thank you!
Date of experience : 26 April 2024
Dear Mirkku Bishop, Just what we like to hear, thank you for your review. The loveit coverit team
Very helpful member of staff who delt…
Very helpful member of staff who delt with my inquiry efficiently.
Date of experience : 22 April 2024
Dear TReeves, We’re glad to hear that you are happy with the service provided. The loveit coverit team
Easy to get on the website
Easy to get on the website, questions were simple and straightforward, didn't take long to complete. Very satisfied overall
Date of experience : 13 April 2024
Dear Brian, We really appreciate you taking the time to leave us a review. The loveit coverit team
They fixed my phone the screen failed…
They fixed my phone the screen failed and broke 2 months later.. they tried to tell me it has new damage to my handset which is not true. my phone was working fine the night before.. I opened my flip screen and there was 3 lines going horizontally across the screen where it bends.. later that day the screen went completely black. I have not broke or dropped my handset.. I have a galaxy z flip phone and I assume this is why my screen went black after a while as the pressure of it being flipped.. they told me I need to make a new claim and it’s not covered under warranty because my screen is “bleeding” and this is classed as new damage.. my screen broke for no reason and I can only assume it’s down to their incompetence. Clearly my screen was not fixed properly in the first place and this is why it broke not even 2 months later. You’ll have to make new claims every other month when their repair fails. AVOID
Date of experience : 01 April 2024
Dear Emily I am sorry we cannot consider this claim as a return under warranty, however, as advised to you, we are not able to repair devices under our warranty if they have new damage. From the images we have of your device we can see the issues are down to new damage. We are more than happy to repair your device under a new claim, please get in touch so we can do this for you. Kind Regards, loveitcoverit
Simple to use website
Simple to use website. Great price and all the cover I needed
Date of experience : 28 April 2024
Dear Cookie, Thank you for sharing your experience, this is great to hear. The loveit coverit team
Mobile insurance
Susan was very helpful in sorting out the insurance for my phone. Very good, clear communication and responded to emails very quickly. Really happy with the service I was given.
Date of experience : 09 April 2024
Dear Robert, We really appreciate you taking the time to leave us a review. The loveit coverit team
Fantastic service
Fantastic service! I'm super impressed by the service that loveit coverit have recently provided. I purchased holiday cover for my daughter, entered the wrong email address so it bounced back. Had a call just now with Holly who explained what had happened, she took the email details again and has sent through the policy through. Holly was really polite and friendly, credit to loveit coverit!
Date of experience : 22 March 2024
Dear Mrs Garbutt, We really appreciate you taking the time to leave us a review. The loveit coverit team
Swift replies and helpful customer…
Swift replies and helpful customer service. Just make sure you read the TC’s if something does go wrong for you! Thanks team.
Date of experience : 14 April 2024
Dear WP, Thank you for sharing your experience, this is great to hear. The loveit coverit team
Please note most of these great reviews…
Please note most of these great reviews are just buying the insurance. Claiming is a completely different matter. Back in February I was taken ill on holiday where I had an emergency operation. It was so difficult to get hold of anyone to make a claim and when I did they did absolutely nothing to help. It’s now April and I had to pay for everything myself. I was told by the doctor I had to fly home lying down in business class but they couldn’t even sort this for me. I had to endure a 13hr flight in agony. I’m still yet to hear anything back from loveit cover it. It’s impossible to call as they are based in Spain and all the automated phone services are in Spanish. My next port of call is the ombudsman. Please avoid this company unless you have enough money to pay your own medical. (And before I get a silly response again saying this isn’t a legit complaint the policy is in my husbands name)
Date of experience : 11 February 2024
Dear Serena, I apologise if you have found it hard to contact our claims team at AXA, to resolve your claim, I have heard back from our claims team and they confirmed that these comments have already been escalated for you. It has also been confirmed that our claims team have been in contact with you and provided the outcome to your claim, you will be able to contact them further if you do have any more concerns. Kind Regards, loveitcoverit
Was straight forward I'm not very savvy…
Was straight forward I'm not very savvy when it comes to doing these things
Date of experience : 21 April 2024
Dear Kay, We really appreciate you taking the time to leave us a review. The loveit coverit team
A tale of two halves....
Claim handled very well in the first instance by Love It so can't praise highly enough that side of it. Had issues with the 3rd party who was meant to undertake the repair we fix but Love It did sort it (albeit after the power of Trust Pilot) and I have made alternative arrangements to get the repair done
Date of experience : 04 April 2024
Dear Mark, We are happy to have resolved the issue and thank you for your feedback also. The loveit coverit team
Another Device Insured
Super efficient, friendly service. I would 100% recommend. I have all our devices through these guys, they are excellent value for money and their customer service is second to none. Thank you Loveit Coverit
Date of experience : 26 March 2024
Dear James, WOW! It's great to have you with us James and its great to see how happy you our with our service! Kind Regards, loveitcoverit
Memory card
Hi, I phoned loveit coveit regarding my sons memory card which he forgot to take out of the Nintendo device, i spoke to Lee and explained what has happened. Within 30 mins they managed to locate the memory card and he called me to let me know. Lee is an absolute legend👏
Date of experience : 14 March 2024
Dear Abdul, We really appreciate you taking the time to leave us a review. The loveit coverit team
Daniel was very friendly and gave me a…
Daniel was very friendly and gave me a great service!
Date of experience : 29 April 2024
Dear Dileepa, We’re glad to hear that you are happy with the service provided. The loveit coverit team
Well priced adequate cover
Insurance is there for an emergency, you hope you never have. The policy cover met my expectations for a price that matched the risk.
Date of experience : 08 April 2024
Dear Mike, We’re glad to hear that you are happy with the service provided. The loveit coverit team
Great value for money and very easy to…
Great value for money and very easy to use Web site products cover everything I needed
Date of experience : 24 April 2024
Dear Dean, We really appreciate you taking the time to leave us a review. The loveit coverit team
last quality service ever I received…
last quality service ever I received from love it cover it. They just publish fake claim settlement ratio and only want to make money and after issuing policy there is zero services. Do not waste your hard earned money behined worst to worst company to insure your gadget. After I posted review, see the reply, and that is why I Mentioned below message. Now public can see, and it is extremely clear that customer has to know by what time you are going to lose your handset, if do not know your claim will be rejected. Unbelievable!!!!! So, guys be clear, before losing your gadget you need to make a call or to inform loveit coverit, that may be you are going to lose your device. Bloody hell!!!!!
Date of experience : 01 February 2024
Dear Ghanshyam, We are sorry to hear that you have been unhappy with service provided. Upon further review of your claim, we can see this was rejected as you were unable to supply evidence that your device was used up to your incident date. During the claims process we had asked you to place the device into lost mode on the Find my iPhone which you had correctly done however after we can see this was removed. When we had questioned why you had removed this feature you were unable to provide us with a valid response or evidence and as such we had no choice but to reject your claim. The loveit coverit team
loveit coverit Reviews
In the Gadget Insurance Company category
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Company activity See all
Write a review
Reviews 4.7.
4,552 total
Most relevant
Was asked to do a review before even…
Didn't receive the documents at first but this appeared to be a technical glitch. Was contacted the next day by a customer services advisor who was very apologetic and sorted straight away. Good price and defacto 5 stars made me choose.
Date of experience : April 03, 2024
Reply from loveit coverit
Dear Martin, We are glad to hear that we have been able to help further and that you are happy with service we have provided. The loveit coverit team
Quick and excellent response
Thank you customer service team I am very happy with the quick response. Because of new construction minor issues are coming up. But whenever I sent email, customer service took it quick action. Thanks again customer service team.
Date of experience : March 19, 2024
Dear Sajjad, Thank you for sharing your experience, this is great to hear. The loveit coverit team
Not worth the stress of trying to make a claim
Currently trying to make a claim. Your phone number isn't valid, the chat box is useless. The AXA claims portal refers me back to your website. Do you really exist as an insurance company? Not only do I have to deal with my problem but I have to deal with a fly-by-night provider! Better to pay more for a reputable firm. Thank you for your response. I would love to have contacted you but my review is based on not being able to contact you. I am now undergoing treatment for my injury and will make another attempt at claiming shortly. Strange you cannot verify me as a customer. Would my policy numbers help?
Date of experience : April 16, 2024
Dear Steve, We still have not heard back from you so we can try and assist you further. You can contact us on 0300 3030445 or [email protected] so we can look to help you and you can provide your details so we can look in to this further for you. The loveit coverit team.
Great service
Geoff at Love it cover it was super friendly and helpful today. Thank you!
Date of experience : April 26, 2024
Dear Mirkku Bishop, Just what we like to hear, thank you for your review. The loveit coverit team
Very helpful member of staff who delt…
Very helpful member of staff who delt with my inquiry efficiently.
Date of experience : April 22, 2024
Dear TReeves, We’re glad to hear that you are happy with the service provided. The loveit coverit team
Easy to get on the website
Easy to get on the website, questions were simple and straightforward, didn't take long to complete. Very satisfied overall
Date of experience : April 13, 2024
Dear Brian, We really appreciate you taking the time to leave us a review. The loveit coverit team
They fixed my phone the screen failed…
They fixed my phone the screen failed and broke 2 months later.. they tried to tell me it has new damage to my handset which is not true. my phone was working fine the night before.. I opened my flip screen and there was 3 lines going horizontally across the screen where it bends.. later that day the screen went completely black. I have not broke or dropped my handset.. I have a galaxy z flip phone and I assume this is why my screen went black after a while as the pressure of it being flipped.. they told me I need to make a new claim and it’s not covered under warranty because my screen is “bleeding” and this is classed as new damage.. my screen broke for no reason and I can only assume it’s down to their incompetence. Clearly my screen was not fixed properly in the first place and this is why it broke not even 2 months later. You’ll have to make new claims every other month when their repair fails. AVOID
Date of experience : April 01, 2024
Dear Emily I am sorry we cannot consider this claim as a return under warranty, however, as advised to you, we are not able to repair devices under our warranty if they have new damage. From the images we have of your device we can see the issues are down to new damage. We are more than happy to repair your device under a new claim, please get in touch so we can do this for you. Kind Regards, loveitcoverit
Simple to use website
Simple to use website. Great price and all the cover I needed
Date of experience : April 28, 2024
Dear Cookie, Thank you for sharing your experience, this is great to hear. The loveit coverit team
Mobile insurance
Susan was very helpful in sorting out the insurance for my phone. Very good, clear communication and responded to emails very quickly. Really happy with the service I was given.
Date of experience : April 09, 2024
Dear Robert, We really appreciate you taking the time to leave us a review. The loveit coverit team
Fantastic service
Fantastic service! I'm super impressed by the service that loveit coverit have recently provided. I purchased holiday cover for my daughter, entered the wrong email address so it bounced back. Had a call just now with Holly who explained what had happened, she took the email details again and has sent through the policy through. Holly was really polite and friendly, credit to loveit coverit!
Date of experience : March 22, 2024
Dear Mrs Garbutt, We really appreciate you taking the time to leave us a review. The loveit coverit team
Swift replies and helpful customer…
Swift replies and helpful customer service. Just make sure you read the TC’s if something does go wrong for you! Thanks team.
Date of experience : April 14, 2024
Dear WP, Thank you for sharing your experience, this is great to hear. The loveit coverit team
Please note most of these great reviews…
Please note most of these great reviews are just buying the insurance. Claiming is a completely different matter. Back in February I was taken ill on holiday where I had an emergency operation. It was so difficult to get hold of anyone to make a claim and when I did they did absolutely nothing to help. It’s now April and I had to pay for everything myself. I was told by the doctor I had to fly home lying down in business class but they couldn’t even sort this for me. I had to endure a 13hr flight in agony. I’m still yet to hear anything back from loveit cover it. It’s impossible to call as they are based in Spain and all the automated phone services are in Spanish. My next port of call is the ombudsman. Please avoid this company unless you have enough money to pay your own medical. (And before I get a silly response again saying this isn’t a legit complaint the policy is in my husbands name)
Date of experience : February 11, 2024
Dear Serena, I apologise if you have found it hard to contact our claims team at AXA, to resolve your claim, I have heard back from our claims team and they confirmed that these comments have already been escalated for you. It has also been confirmed that our claims team have been in contact with you and provided the outcome to your claim, you will be able to contact them further if you do have any more concerns. Kind Regards, loveitcoverit
Was straight forward I'm not very savvy…
Was straight forward I'm not very savvy when it comes to doing these things
Date of experience : April 21, 2024
Dear Kay, We really appreciate you taking the time to leave us a review. The loveit coverit team
A tale of two halves....
Claim handled very well in the first instance by Love It so can't praise highly enough that side of it. Had issues with the 3rd party who was meant to undertake the repair we fix but Love It did sort it (albeit after the power of Trust Pilot) and I have made alternative arrangements to get the repair done
Date of experience : April 04, 2024
Dear Mark, We are happy to have resolved the issue and thank you for your feedback also. The loveit coverit team
Another Device Insured
Super efficient, friendly service. I would 100% recommend. I have all our devices through these guys, they are excellent value for money and their customer service is second to none. Thank you Loveit Coverit
Date of experience : March 26, 2024
Dear James, WOW! It's great to have you with us James and its great to see how happy you our with our service! Kind Regards, loveitcoverit
Memory card
Hi, I phoned loveit coveit regarding my sons memory card which he forgot to take out of the Nintendo device, i spoke to Lee and explained what has happened. Within 30 mins they managed to locate the memory card and he called me to let me know. Lee is an absolute legend👏
Date of experience : March 14, 2024
Dear Abdul, We really appreciate you taking the time to leave us a review. The loveit coverit team
Daniel was very friendly and gave me a…
Daniel was very friendly and gave me a great service!
Date of experience : April 29, 2024
Dear Dileepa, We’re glad to hear that you are happy with the service provided. The loveit coverit team
Well priced adequate cover
Insurance is there for an emergency, you hope you never have. The policy cover met my expectations for a price that matched the risk.
Date of experience : April 08, 2024
Dear Mike, We’re glad to hear that you are happy with the service provided. The loveit coverit team
Great value for money and very easy to…
Great value for money and very easy to use Web site products cover everything I needed
Date of experience : April 24, 2024
Dear Dean, We really appreciate you taking the time to leave us a review. The loveit coverit team
last quality service ever I received…
last quality service ever I received from love it cover it. They just publish fake claim settlement ratio and only want to make money and after issuing policy there is zero services. Do not waste your hard earned money behined worst to worst company to insure your gadget. After I posted review, see the reply, and that is why I Mentioned below message. Now public can see, and it is extremely clear that customer has to know by what time you are going to lose your handset, if do not know your claim will be rejected. Unbelievable!!!!! So, guys be clear, before losing your gadget you need to make a call or to inform loveit coverit, that may be you are going to lose your device. Bloody hell!!!!!
Date of experience : February 01, 2024
Dear Ghanshyam, We are sorry to hear that you have been unhappy with service provided. Upon further review of your claim, we can see this was rejected as you were unable to supply evidence that your device was used up to your incident date. During the claims process we had asked you to place the device into lost mode on the Find my iPhone which you had correctly done however after we can see this was removed. When we had questioned why you had removed this feature you were unable to provide us with a valid response or evidence and as such we had no choice but to reject your claim. The loveit coverit team
loveit coverit Reviews
In the Gadget Insurance Company category
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Company activity See all
Write a review
Reviews 4.7.
4,552 total
Most relevant
medical cover at its best.
This company gave me the best medical cover on the market without the crazy price tag, it included cruising. Unfortunately i had to cancel the policy, as the medical condition became worse, i rang the company and received a refund (14 day cooling off period) a lovely lady was kind and helpful. I will be booking with them again when able to.
Date of experience : 15 February 2024
Reply from loveit coverit
Dear Allison, We really appreciate you taking the time to leave us a review. The loveit coverit team
My tel07482043363
My tel. was fixed in 20-30 minutes. The technician was great, polite and very professional. Thank you. I didn't expect the job to be done so quickly. I just regret I returned the fabric settings, because I was advised to do that.... This was the only problem with my experience with your company.
Date of experience : 28 February 2024
Dear Lyubomira, Its always nice to hear about everyone's experience and thank you for the additional feedback, we will look into these instructions and make sure they are being applied correctly. Kind Regards, loveitcoverit
Very Competitive Prices
The thing that makes this company great is the competitive prices. I was stunned by the saving I made on our travel insurance it was amazing. I would certainly recommend this company especially if you have underlying health conditions. It was easy to do and you get an instant quote.
Date of experience : 14 February 2024
Dear Jacqueline, We really appreciate you taking the time to leave us a review. The loveit coverit team
Had the cheapest quote for the same…
Had the cheapest quote for the same level of cover as those quoting far more for the same cover
Date of experience : 06 April 2024
Dear Karen, Thank you for sharing your experience, this is great to hear. The loveit coverit team
New policy…
Straight forward and easy to set up new policy. X
Date of experience : 24 April 2024
Dear Mary, We’re glad to hear that you are happy with the service provided. The loveit coverit team
Consistently great company
Consistently great company - answer the phones quickly and are always more than happy to help with my queries. Also they've always provided me with loyalty discounts each year I am with them - a great extra perk! Overall a really great company for peace of mind with your gadgets
Date of experience : 13 February 2024
Dear Mhariri, We really appreciate you taking the time to leave us a review. The loveit coverit team
Rip-off, avoid!
Paid for 50 day travel insurance. Airline changed my flight to 2 days earlier and loveit coverit forced me to pay 15% extra on top of my insurance. Refused to let me cancel and go elsewhere even though the trip is still a while off. I'm a regular traveller and won't use them again, I advise you don't either!
Date of experience : 22 March 2024
Dear lol I am sorry to hear that you are not happy with the additional costs to include these extra 2 days. There would normally be an increase in price when there is an increase in days covered. When working this additional amount out the price also considers adding on days to cover for cancellation before the trip is taken, as well as a general increase in risk of cover, by adding 2 extra days. We would not be able to change this price. As also stated in your terms and conditions we are not able to cancel and refund policies outside of the 14 day cooling off period. This is why we have not been able to provide a refund when you requested your cancellation. If you are still looking to have cover for those additional 2 days we can still do this for you, just get back in touch with us. Kind Regards, Loveitcoverit.
Value for money and easy to book
Easy you book even changed lead name on policy and issued new docs no charge. Will definitely use next time I go away
Date of experience : 05 April 2024
Dear Graham, We’re glad to hear that you are happy with the service provided. The loveit coverit team
Fantastic customer service & speedy…
Fantastic customer service & speedy results! Thank you to Susan especially for helping me to update my cover with new items.
Date of experience : 28 March 2024
Dear Tim, We love hearing how are team are doing! Thank you for the feedback and we will pass this on to Sue for you. Kind Regards, loveitcoverit
I spoke to Charlotte who was absolutely…
I spoke to Charlotte who was absolutely amazing. My silly questions were answered perfectly and my policy was updated without any problems. Thank you
Date of experience : 15 March 2024
Competitive rates and staff that is…
Competitive rates and staff that is always helpful. I've insured a second mobile with them because it feels as if they care about their customers, not just the premium.
Date of experience : 21 February 2024
Dear RC, Thank you for sharing your experience, this is great to hear. The loveit coverit team
Renewal of policy
Rang to renew policy and could not fault how my query was dealt with. The customer support adviser was very pleasant, helpful and efficient. A pleasure to deal with.
Date of experience : 08 March 2024
Dear Mr P J Whitehouse We’re glad to hear that you are happy with the service provided. The loveit coverit team
Quick & Easy to contact
Easy to contact by phone or email and quick responses to queries and policy upgrades so can get new handsets covered quickly.
Date of experience : 06 March 2024
Dear Debbie, We’re glad to hear that you are happy with the service provided. The loveit coverit team
Simple & Effective
Simple, effective, and to the point wit everyhting
Date of experience : 15 April 2024
Dear Moe, We really appreciate you taking the time to leave us a review. The loveit coverit team
Good honest travel insurance
It was really easy to navigate website and the price was amazing even though I have a small medical problem I will certainly use you again in the future
Date of experience : 09 March 2024
Dear Steve, We’re glad to hear that you are happy with the service provided. The loveit coverit team
Easy to set up cover.
I was able to set up the necessary cover for what we required quite easily. Hopefully it won't be necessary to claim, if we do I'll update this review accordingly.
Dear John, We really appreciate you taking the time to leave us a review The loveit coverit team
Good price and cover
We went on the comparison site and this was definitely the best price for the level of cover. We now have cover for our week holiday to Greece.
Date of experience : 13 March 2024
Dear Frances, We really appreciate you taking the time to leave us a review. The loveit coverit team
Save yourself the money and the drama
Save yourself the money and the drama. I have 3 policies of our 3 devices with this company, been a customer for many years. However when it was unfortunately time to make a claim this disgrace of a company were the worst! Over a week and a half later after my son lost his phone and we are still waiting for a “refurbished replacement” despite paying the excess of £175 a week ago!!! Shocking customer service and complaints service even worse. I genuinely would implore people never to ever use this company if you want a decent and swift service in the unfortunate event of needing to make a claim.
Date of experience : 21 March 2024
Dear Hayley, We are sorry to hear that you have not been happy with service provided and that there has been a delay with your claim. Upon reviewing your claim, I can see there was a delay at the start due to not receiving the correct documents however upon receiving the documents needed your claim was then moved on. I can then see you then paid your excess fee which after you had contacted us to query when you would receive your device. Due to the device you have insured our stocks team did not have this particular model in stock so they had to order a device in which I understand has arrived today and that we have arranged for this to be with you for tomorrow. I understand our customer experience team has been in contact with you to inform you of this also. If you require anything else, please request to speak with our customer experience team. The loveit coverit team.
The policy offered everything I needed…
The policy offered everything I needed and given my husband’s pre-existing health conditions was reasonably priced. Site was easy to use and documents arrived quickly for review
Date of experience : 22 February 2024
Dear Anne, Thank you for sharing your experience, this is great to hear. The loveit coverit team
Extremely annoyed
Extremely disappointed that my emergency cancellation was not covered as I lost my passport less than 72 hours I have been. Verbally told a week ago but STILL never got any written confirmation. What is the point of travel insurance if not for emergencies?? Nb. 28.03.24 I was contacted by this company regarding my review. I was told the underwriters have contacted them, after investigation, to say they have furnished Me with a reason as to why they are not covering my claim. I have YET to receive such correspondence as I was advised unofficially 2 weeks ago by constantly contacting them, after being strung along for weeks. Extremely disappointed to say the least. Why do we bother ensuring holidays if theycare riddled with catches and clauses which deem them useless and a complete false sense of security! I did not receive any written confirmation to this from Axa. Was it emailed? Did they use a read receipt? When was this sent?
Date of experience : 04 October 2023
Dear Barbara, I am sorry to hear this. We have heard back from AXA and they have confirmed that they provided you with a final outcome for this previously. I am sorry that we are not able to help you any further. Kind Regards, loveitcoverit.
loveit coverit Travel Insurance Review
Everything you need to know before you buy travel insurance from loveit coverit!
The experts say:
What loveit coverit customers are saying right now:.
- 😃 Competitive prices
- 😊 Easy to use website
- 🤩 Fast turnaround for repairs
- 😇 Friendly and helpful staff
- 👌 Good coverage for chronically ill people
- 🤦♀️No option on automated switch board for travel insurance.
- 🤬Poor customer service response time.
- 👎Auto renewal of policy with no way of opting out unless email or phone call is made.
loveit coverit customer reviews summary
Loveit coverit travel insurance has been reviewed highly by customers, with praise for its fantastic service, ease of use, competitive prices and swift repairs. Customers have reported seamless customer service experiences, being able to match rates and even having policies emailed within 15 minutes. The company's comprehensive coverage for chronically ill people has also been highlighted. Overall, Loveit Coverit travel insurance has been commended for its efficiency and cost-effectiveness in providing excellent coverage. Score: 9/10
Deep-dive into loveit coverit Premium Travel Insurance
- Medical excess: Loveit Coverit has a medical excess of £60.00. This amount is what customers must pay when making a medical claim.
- Personal Possessions and Baggage: Loveit Coverit provides cover of up to £2,500 for damages, loss or theft of personal possessions and baggage.
- Cancellation before Travel: Loveit Coverit offers coverage of up to £5,000 if a trip needs to be cancelled before it begins.
- Emergency Medical Cover and Repatriation: Loveit Coverit provides generous cover of up to £15,000,000 for any treatment required following an injury, including the cost of returning home.
- Mental Health Cover: Loveit Coverit does provide cover for mental health problems that arise on the trip and were not pre-existing conditions.
- Personal Money: Loveit Coverit provides coverage of up to £750 for lost or stolen personal money.
- Passport & Travel Documents Cover: Loveit Coverit offers up to £500 cover for getting a new passport if it's lost or stolen, including associated travel costs.
- Cutting Trip Short (Curtailment): Loveit Coverit offers coverage of up to £5,000 for any pre-booked flights and hotels that would need to be cancelled if a trip is cut short.
- Abandoning Your Trip (Abandonment): The coverage for trip abandonment due to long delays is also up to £5,000.
- Relocation Cover: Loveit Coverit does offer coverage for relocation costs in the event of a natural disaster.
- Baggage Cover: Loveit Coverit provides coverage for personal possessions damaged or destroyed during a natural disaster.
- Maximum Trip Duration: Loveit Coverit covers trips up to a maximum of 45 days in duration.
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loveit coverit Reviews
In the Gadget Insurance Company category
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Write a review
Reviews 4.7.
4,552 total
Most relevant
i made a mistake on policy called up…
i made a mistake on policy called up and was sorted straight away very helpful staff nothing a proble they vert very helpful
Date of experience : 29 April 2024
Reply from loveit coverit
Dear Liz, Thank you for sharing your experience, this is great to hear. The loveit coverit team
Good Prices for Travel Insurance
Found loveitcoverit.com via a comparison web site and the process of buying my travel insurance was simple, quick and easy. Also was one of the best priced providers shown (I purchased their Gold cover option) with low excess to pay, if you had to make a claim.
Date of experience : 23 April 2024
Dear MPS, Thank you for sharing your experience, this is great to hear. The loveit coverit team
Very competitive holiday insurance…
Very competitive holiday insurance prices, professional knowledgeable customer service staff. I only gave 4 stars because i don't know what the claims history on paying out is, when someone needs to make a claim. I would be interested to read other people's reviews on this.
Date of experience : 24 April 2024
Dear Anne, We really appreciate you taking the time to leave us a review. The loveit coverit team
Great service!
I broke my screen on my phone, sent it off on the Wednesday and had my phone back on Saturday morning absolutely perfect. The process of the claim was easy and very impressed with service!
Date of experience : 20 April 2024
Dear Tara, We really appreciate you taking the time to leave us a review. The loveit coverit team
Easy & competitively priced
Easy , straight forward even with a big party with medical conditions. Very competitive price . Thank you
Dear Mrs Wood, We really appreciate you taking the time to leave us a review. The loveit coverit team
Excellent Customer Service - phone insurance
The phone insurance claims team are helpful and pragmatic. Easy to reach and quick to respond. Particular thanks to Jordan for prompt help in less than ideal circumstances!
Dear Diane, Thank you for sharing your experience, this is great to hear. The loveit coverit team
It was so easy and trouble free to…
It was so easy and trouble free to Insure a gadget at a reasonable price.
Date of experience : 26 April 2024
Dear Richard, We really appreciate you taking the time to leave us a review. The loveit coverit team
I filed the claim for repairs to my…
I filed the claim for repairs to my phone, paid the initial fee however following a full phone update and restart the issue had rectified itself. I contacted customer service asking for a refund and was pleasantly surprised that it was processed quickly and with no issues. Very helpful and quick customer service!
Date of experience : 22 April 2024
Dear Joe, We’re glad to hear that you are happy with the service provided. The loveit coverit team
Mobile Insurance
Had an email from the insurers after providing them with details of a new bank account Not only have they provided a good service, I was given a 10% loyalty bonus discount off my 2nd years premium 😉
Dear Nick, Just what we like to hear, thank you for your review. The loveit coverit team
Very Helpful
The advisor Dan was very helpful and friendly and made the experience very straightforward
Dear Dave, We really appreciate you taking the time to leave us a review. The loveit coverit team
Very good communication
Very good communication, very polite and professional staff. I am more then happy insuring my Mobile phone with ‘love it cover it’. I absolutely recommend this company.
Dear Sarah, Thank you for sharing your experience, this is great to hear. The loveit coverit team
Holiday cover
Easy site to use and alot cheaper than other companies I have used in the past with same cover for pre existing medical condition. Will use again for sure.
Date of experience : 18 April 2024
Dear Dave, We’re glad to hear that you are happy with the service provided. The loveit coverit team
No point of taking a policy out with…
No point of taking a policy out with them They say that your phones broken when it’s perfectly fine Apparently I have existing damage, and then crappy lighting, best not to take any policies out with this fraud company
Dear Muhammad, I do apologise if you feel that there is any point in taking out cover with us. However I understand from a phone call you had this morning, that we have resolved your concerns over the referral process, your new image were accepted and your device is now on cover with us. You have not advised us that you no longer wish to have this cover, but as you have raised concerns about us in your comments above, please get in touch if you do change your mind. Kind Regards, loveitcoverit
Simple process, good pricing
Easy process & a competitive price at the end of it all.
Dear Gregory, Thank you for sharing your experience, this is great to hear. The loveit coverit team
Very easy to gain a quote and then…
Very easy to gain a quote and then purchase my travel cover ,very competitive rates also .
Date of experience : 19 April 2024
Dear Mr Aubrey, We really appreciate you taking the time to leave us a review. The loveit coverit team
The team provided excellent customer…
The team provided excellent customer service. They made it easy to get a new quote. They saved me money…this doesn’t happen often these days! Thanks you Geoff and Susan
Dear Consumer, Thank you for sharing your experience, this is great to hear. The loveit coverit team
Yes very good service as usual no…
Yes very good service as usual no problems
Dear Robert, Thank you for sharing your experience, this is great to hear. The loveit coverit team
Charlotte, in the support team has been just wonderful
SO nice to find a company that is very easy to deal with, I am very impressed. Charlotte, in the support team has been just wonderful to deal with. Would highly recommend.
Date of experience : 17 April 2024
Dear Consumer, We really appreciate you taking the time to leave us a review. The loveit coverit team
Easy to set up
Easy to set up, affordable despite pre-existing medical conditions and easy get a mistake amended.
Dear NaWa, We’re glad to hear that you are happy with the service provided. The loveit coverit team
Loveitcoverit great travel insurance
Loveitcoverit are excellent They found me a great priced travel insurance with all the extras I required and a cover for cruise too. I highly recommend giving them a call for a quote I guarantee you won't be disappointed.
Date of experience : 03 April 2024
Dear Dawn, We really appreciate you taking the time to leave us a review. The loveit coverit team
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Reviews 4.7.
4,552 total
Most relevant
medical cover at its best.
This company gave me the best medical cover on the market without the crazy price tag, it included cruising. Unfortunately i had to cancel the policy, as the medical condition became worse, i rang the company and received a refund (14 day cooling off period) a lovely lady was kind and helpful. I will be booking with them again when able to.
Date of experience : 15 February 2024
Reply from loveit coverit
Dear Allison, We really appreciate you taking the time to leave us a review. The loveit coverit team
My tel07482043363
My tel. was fixed in 20-30 minutes. The technician was great, polite and very professional. Thank you. I didn't expect the job to be done so quickly. I just regret I returned the fabric settings, because I was advised to do that.... This was the only problem with my experience with your company.
Date of experience : 28 February 2024
Dear Lyubomira, Its always nice to hear about everyone's experience and thank you for the additional feedback, we will look into these instructions and make sure they are being applied correctly. Kind Regards, loveitcoverit
Very Competitive Prices
The thing that makes this company great is the competitive prices. I was stunned by the saving I made on our travel insurance it was amazing. I would certainly recommend this company especially if you have underlying health conditions. It was easy to do and you get an instant quote.
Date of experience : 14 February 2024
Dear Jacqueline, We really appreciate you taking the time to leave us a review. The loveit coverit team
Had the cheapest quote for the same…
Had the cheapest quote for the same level of cover as those quoting far more for the same cover
Date of experience : 06 April 2024
Dear Karen, Thank you for sharing your experience, this is great to hear. The loveit coverit team
New policy…
Straight forward and easy to set up new policy. X
Date of experience : 24 April 2024
Dear Mary, We’re glad to hear that you are happy with the service provided. The loveit coverit team
Consistently great company
Consistently great company - answer the phones quickly and are always more than happy to help with my queries. Also they've always provided me with loyalty discounts each year I am with them - a great extra perk! Overall a really great company for peace of mind with your gadgets
Date of experience : 13 February 2024
Dear Mhariri, We really appreciate you taking the time to leave us a review. The loveit coverit team
Rip-off, avoid!
Paid for 50 day travel insurance. Airline changed my flight to 2 days earlier and loveit coverit forced me to pay 15% extra on top of my insurance. Refused to let me cancel and go elsewhere even though the trip is still a while off. I'm a regular traveller and won't use them again, I advise you don't either!
Date of experience : 22 March 2024
Dear lol I am sorry to hear that you are not happy with the additional costs to include these extra 2 days. There would normally be an increase in price when there is an increase in days covered. When working this additional amount out the price also considers adding on days to cover for cancellation before the trip is taken, as well as a general increase in risk of cover, by adding 2 extra days. We would not be able to change this price. As also stated in your terms and conditions we are not able to cancel and refund policies outside of the 14 day cooling off period. This is why we have not been able to provide a refund when you requested your cancellation. If you are still looking to have cover for those additional 2 days we can still do this for you, just get back in touch with us. Kind Regards, Loveitcoverit.
Value for money and easy to book
Easy you book even changed lead name on policy and issued new docs no charge. Will definitely use next time I go away
Date of experience : 05 April 2024
Dear Graham, We’re glad to hear that you are happy with the service provided. The loveit coverit team
Fantastic customer service & speedy…
Fantastic customer service & speedy results! Thank you to Susan especially for helping me to update my cover with new items.
Date of experience : 28 March 2024
Dear Tim, We love hearing how are team are doing! Thank you for the feedback and we will pass this on to Sue for you. Kind Regards, loveitcoverit
I spoke to Charlotte who was absolutely…
I spoke to Charlotte who was absolutely amazing. My silly questions were answered perfectly and my policy was updated without any problems. Thank you
Date of experience : 15 March 2024
Competitive rates and staff that is…
Competitive rates and staff that is always helpful. I've insured a second mobile with them because it feels as if they care about their customers, not just the premium.
Date of experience : 21 February 2024
Dear RC, Thank you for sharing your experience, this is great to hear. The loveit coverit team
Renewal of policy
Rang to renew policy and could not fault how my query was dealt with. The customer support adviser was very pleasant, helpful and efficient. A pleasure to deal with.
Date of experience : 08 March 2024
Dear Mr P J Whitehouse We’re glad to hear that you are happy with the service provided. The loveit coverit team
Quick & Easy to contact
Easy to contact by phone or email and quick responses to queries and policy upgrades so can get new handsets covered quickly.
Date of experience : 06 March 2024
Dear Debbie, We’re glad to hear that you are happy with the service provided. The loveit coverit team
Simple & Effective
Simple, effective, and to the point wit everyhting
Date of experience : 15 April 2024
Dear Moe, We really appreciate you taking the time to leave us a review. The loveit coverit team
Good honest travel insurance
It was really easy to navigate website and the price was amazing even though I have a small medical problem I will certainly use you again in the future
Date of experience : 09 March 2024
Dear Steve, We’re glad to hear that you are happy with the service provided. The loveit coverit team
Easy to set up cover.
I was able to set up the necessary cover for what we required quite easily. Hopefully it won't be necessary to claim, if we do I'll update this review accordingly.
Dear John, We really appreciate you taking the time to leave us a review The loveit coverit team
Good price and cover
We went on the comparison site and this was definitely the best price for the level of cover. We now have cover for our week holiday to Greece.
Date of experience : 13 March 2024
Dear Frances, We really appreciate you taking the time to leave us a review. The loveit coverit team
Save yourself the money and the drama
Save yourself the money and the drama. I have 3 policies of our 3 devices with this company, been a customer for many years. However when it was unfortunately time to make a claim this disgrace of a company were the worst! Over a week and a half later after my son lost his phone and we are still waiting for a “refurbished replacement” despite paying the excess of £175 a week ago!!! Shocking customer service and complaints service even worse. I genuinely would implore people never to ever use this company if you want a decent and swift service in the unfortunate event of needing to make a claim.
Date of experience : 21 March 2024
Dear Hayley, We are sorry to hear that you have not been happy with service provided and that there has been a delay with your claim. Upon reviewing your claim, I can see there was a delay at the start due to not receiving the correct documents however upon receiving the documents needed your claim was then moved on. I can then see you then paid your excess fee which after you had contacted us to query when you would receive your device. Due to the device you have insured our stocks team did not have this particular model in stock so they had to order a device in which I understand has arrived today and that we have arranged for this to be with you for tomorrow. I understand our customer experience team has been in contact with you to inform you of this also. If you require anything else, please request to speak with our customer experience team. The loveit coverit team.
The policy offered everything I needed…
The policy offered everything I needed and given my husband’s pre-existing health conditions was reasonably priced. Site was easy to use and documents arrived quickly for review
Date of experience : 22 February 2024
Dear Anne, Thank you for sharing your experience, this is great to hear. The loveit coverit team
Extremely annoyed
Extremely disappointed that my emergency cancellation was not covered as I lost my passport less than 72 hours I have been. Verbally told a week ago but STILL never got any written confirmation. What is the point of travel insurance if not for emergencies?? Nb. 28.03.24 I was contacted by this company regarding my review. I was told the underwriters have contacted them, after investigation, to say they have furnished Me with a reason as to why they are not covering my claim. I have YET to receive such correspondence as I was advised unofficially 2 weeks ago by constantly contacting them, after being strung along for weeks. Extremely disappointed to say the least. Why do we bother ensuring holidays if theycare riddled with catches and clauses which deem them useless and a complete false sense of security! I did not receive any written confirmation to this from Axa. Was it emailed? Did they use a read receipt? When was this sent?
Date of experience : 04 October 2023
Dear Barbara, I am sorry to hear this. We have heard back from AXA and they have confirmed that they provided you with a final outcome for this previously. I am sorry that we are not able to help you any further. Kind Regards, loveitcoverit.
More From Forbes
How artificial intelligence is changing the way you buy travel insurance.
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Artificial intelligence is changing the way you buy travel insurance. Here's how.
Artificial intelligence is transforming the way you buy travel insurance. From shopping for a policy to filing a claim, there's no part that hasn't been touched by AI.
"AI is revolutionizing travel insurance," says Greg Jung, chief growth officer for Seven Corners . "It's making it more efficient and tailored to individual needs."
Words like "efficient" and "tailored" are rare in the one-size-fits-all, bureaucratic travel insurance industry. For years, consumers had limited choices. And when they filed a claim, it took close to forever to get an answer, much less get paid.
Not anymore.
Jung says AI is doing away with that. The benefits to travelers include:
- Personalized coverage. AI can analyze vast amounts of data on traveler profiles, including travel history, preferences, and even risk factors like age and health conditions. That allows insurers to recommend customized travel insurance plans that provide the right level of coverage for each individual's needs.
- Proactive risk management. AI can analyze data to predict potential disruptions or emergencies that could impact a traveler's trip. This allows insurers to offer assistance, such as medical advice or flight rebooking assistance, in case of unforeseen events.
- Faster claims processing. AI can automate much of the claims process, verifying documents, assessing damages, and expediting settlements. Travelers can be reimbursed for covered expenses much more quickly, especially for straightforward claims.
Behind the scenes, travel insurance companies are also using AI to conduct better risk management. And there are parts of the business where travel insurance companies won't talk about how they use AI, such as in efforts to sell policies on their sites. Travel insurance companies are also hush-hush about how they are analyzing data to set rates and identify patterns in fraudulent claims data.
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This story is a long time coming. Travel insurance companies have been generally slow to adopt AI. You can see artificial intelligence in action in a few places, but in the places that matter to you — such as finding the best policy — there are still some gaps. AI won't fix everything in travel insurance, but it promises to make many things better.
What took travel insurance so long?
Why has AI been slow to catch on in the travel insurance industry? Well, it has — and it hasn't. I wrote about how Allianz was using machine learning to improve its products five years ago .
But across the industry, change has been gradual.
"Travel Insurance is highly regulated," explains Tim Dodge, vice president of marketing at Arch RoamRight . "There are strict policy definitions, communications guidelines and adjudication rules to which we must adhere. For AI to be successful in our industry, it has to be implemented carefully; improving the customer experience while maintaining regulatory compliance."
If you file a travel insurance claim and get frustrated with the time it takes to be settled, it's because of the way travel insurance is set up. There's a lot of required documentation to review in support of the claim.
Dodge says AI can potentially facilitate and speed up the claims handling process and reduce claimants' frustrations, and that's what travel insurance companies are now doing.
Where can you see AI in action right now in travel insurance?
Travel insurance companies are not waiting for the future.
Arch RoamRight’s AI chatbot has been integrated into every aspect of its customer experience, from its phone system to its website and travel agent portal. It's even used as a training tool for new hires, according to Dodge.
At Generali Global Assistance , a carefully trained chatbot helps customers obtain instant assistance, receive accurate information, and navigate policy complexities. "This digitalization empowers our agents to provide personalized support promptly," says Christopher Carnicelli, CEO of Generali Global Assistance.
Allianz Travel Insurance has been using AI to help streamline its claims process for years. It just added a new chatbot for customer support, too. "Our chatbot supports the customer during filing in the event the customer has questions or needs further assistance, and uses AI to qualify the customer’s needs to quickly get them the help they need,” explains Maggie Butler, director of customer experience at Allianz Partners USA.
At Faye Travel Insurance , an AI-powered app helps customers file claims for flight cancellations, baggage delays, and medical emergencies. The app speeds up the claims process, ensuring travelers get paid in hours instead of days. "It's part of our commitment to making travel insurance an integral and personalized part of each traveler’s experience," says Elad Schaffer, Faye's CEO.
Over time, the entire travel insurance industry will embrace AI. But there are exceptions.
Can artificial intelligence help you find the best travel insurance?
AI might help you find a better policy, but you have to know where to look. I tested the major AIs to see how they responded to a sample query, "I'm a 28-year-old woman who lives in New York. I am planning a one-week trip to Paris this summer. Please help me find the best travel insurance."
- Gemini offered two options — Generali and Travel Insured International, but did not show rates or a bookable link. The responses appeared to be based on a news article.
- Meta AI generated a succinct response citing the benefits of travel insurance with key coverage areas.
- Microsoft Copilot showed a generic "how-to" story about travel insurance based on an article I had written for Forbes.
- Hugging Face gave a generic response with advice on how to buy travel insurance.
- Perplexity offered several specific options, including Seven Corners, Nationwide and Travelex. However, it based its quotes on a story on a news site and did not offer a link to buy the policies.
Bottom line: You can't really shop for travel insurance using AI — at least, not yet.
AI doesn't work for everything in travel insurance
In the travel insurance industry, like in other places, artificial intelligence isn't the answer to everything.
For example, at INF Visitor Care , a company that sells travel insurance to those traveling to the U.S., AI is helping automate its claims system. INF applies machine learning to identify emerging trends in claims to design policies that cover customers when they need it for unexpected issues.
"It has revolutionized the way we think about pricing and policy coverages," says PK Rao, CEO of INF Visitor Care .
But when it comes to customer service, AI is not always the best solution.
"We find customers enjoy talking to a live person on chat and phone," adds Rao.
The future of travel insurance and AI is promising
Over the long term, AI promises to reshape the travel insurance business into one that works the way customers expect it to — quickly, nimbly and efficiently.
At least that's what Daniel Green, chief technology officer for Faye Travel Insurance , sees.
"Imagine a world where most insurance claims are processed in hours instead of days," he says. "A computer system can go out and collect all the documentation for you and prepare the paperwork perfectly, ready for a human to make a quick decision on whether to approve it or not."
AI also has the potential to insure you for only what you need — to give you the "perfect" policy.
"AI can prepare it in seconds based on being able to tell a computer in your own words what coverage you need, by having it translated into insurance paperwork-speak for you," he adds.
We aren't quite there yet, but we're getting close.
There's one more thing that is potentially keeping AI from changing travel insurance — and that is customers themselves.
Breanne Armstrong, who is director of insurance intelligence at J.D. Power, says most consumers understand that artificial intelligence and machine learning have a lot of potential, "but there is hesitancy."
Armstrong bases her observation on another study that J.D. Power recently conducted on banking customers and AI. Only 28% of respondents said they believe AI will make their lives better in the next three years. Roughly one-third say it will make no difference, and 17% say it will make their lives worse.
All you have to do is engage with any chatbot to understand those 17% of respondents. Talking to an AI about banking or travel insurance — or anything else, really — can quickly end in frustration.
"There are mixed sentiments," adds Armstrong.
That may well describe how people feel about travel insurance and AI. It could be great. But if it isn't implemented carefully, it could be not so great.
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Reviews 4.7.
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I was supported by Holly and Geoff in…
I was supported by Holly and Geoff in providing me with the best options to suit my needs. I felt they treated my requirements with professionalism and consideration. Very great customer support!
Date of experience : April 24, 2024
Reply from loveit coverit
Dear Robert, Just what we like to hear, thank you for your review. The loveit coverit team
Super efficient
Super efficient, friendly service. I would 100% recommend. I had amazing experience. I contacted them regards the problem on my phone they replay me immediately. After that I was contacted by staff from sansung. They collect my phone on my work place and fix it and deliveryed it back in home address due bank holiday. Thanks u very much for your assistence and efficiency. Lara
Date of experience : March 29, 2024
Dear Lara, Just what we like to hear, thank you for your review. The loveit coverit team
easy to deal with
fast replies to emails and questions always answered clearly. needed to add a device and susan sorted it for me within hours. will continue to insure with them
Date of experience : March 26, 2024
Dear Amber, Its nice to hear back about how Sue is doing and we will pass this on to her. Kind Regards, loveitcoverit
No nonsense, very good
Couldn’t believe how simple and efficient this whole claims process was. Cannot recommend enough. Only thing I’d say is to read the contract before buying insurance. Look at the excess policy on your device and how much you are expected to pay towards damages.
Date of experience : June 01, 2023
Dear Customer, Thank you for taking the time to leave us a review. The loveit coverit team
dealt with my claim fast and…
dealt with my claim fast and professional very happy with overall service.
Date of experience : February 28, 2024
Dear Lottie, We are happy we could help and your claim was resolved quickly! Kind Regards, loveitcoverit
Policy amendment.
I had changed phone so wanted to amend the policy. Very simple process, Joshua clearly explained process over the phone & I had an email within minutes outlining the information needed. Susan was back quickly confirming the amendments along with a 10% loyalty discount. Super service considering 2 days to Christmas.
Date of experience : December 23, 2020
Dear Fran, We really appreciate you taking the time to leave us a review. the love it cover it team
Great company with great employees
Susan was super helpful, quick, efficient and detailed when I contacted customer service with a small issue. I always have excellent interactions with the team here. Highly recommended.
Date of experience : March 19, 2024
Dear Fred, This is great to hear! We love hearing back about our team and will make sure your comments are passed on to Sue. Kind Regards, loveitcoverit
Great service, as always
As always, yours is the best insurance company I have ever used. Nice and simple, you have a phone number on your website which gets me through in reasonable time to a real person and I don't have to go through the Spanish Inquisition when making a change or, most importantly, when claiming. Keep up the good work and please don't change.
Date of experience : October 23, 2020
Dear Neil, We really appreciate you taking the time to leave us a review. the loveit coverit team
Long-standing customer with multiple gadgets
I have been a customer for several years insuring several gadgets under one policy. I am fortunate that I have not had to make a claim, however I can attest that the level of customer service is outstanding. Adding new products to my policy or even raising queries are answered in a prompt and friendly manner. I find their policies comprehensive and the prices are very competitive. I would highly recommend for your phone and gadget insurance needs.
Date of experience : January 11, 2023
Dear Ahmed We really appreciate you taking the time to leave us a review. The loveitcoverit team
Love it cover it policy update
Emailed to update my cover as I had upgraded my phone. Quick response, efficient and helpful. Susan and Jessica gave me all the information I needed in the space of two emails, policy updated, loyalty discount applied (what a fab surprise). Thanks for your help, never stressful with you guys!
Date of experience : September 22, 2020
Dear Ellie, We’re glad to hear that you are happy with the service provided the loveit coverit team
Great experience
I've been a customer for a year now, i lost my phone the day after i took out insurance on it and they replaced it without unnecessary hassle. Today an agent called me to renew my policy and made it super easy, great experience all around
Date of experience : March 06, 2023
Dear Conor We really appreciate you taking the time to leave us a review. The loveitcoverit team
Can’t fault loveitcoverit
Can’t fault loveitcoverit, cheapest insurance around but the best! You get a multi device discount and a loyalty discount and the service is always spot on. Thanks to Emma on live chat for helping me change my phone and thanks to Susan in support for updating my policy for me. Would recommend.
Date of experience : November 13, 2020
Dear James, We’re glad to hear that you are happy with the service provide the loveit coverit team
Where is there a 0 option
Where is there a 0 option. The most ridiculous set up of a company I have ever witnessed. I feel embarrassed for those who work as part of this company. Got my phone stolen and made out to feel like a liar as IMEI is now active again. How can I prove this? They accept my claim take the excess money and then suddenly change their mind and reject the claim. So frustrating and nobody is getting back to me for trying to appeal this. The worst insurance cover I have ever witnessed!
Date of experience : June 20, 2023
Dear Aoibheann Gormley, I am sorry to hear that you are not happy with the outcome of your claim. We review all claims in line with our terms and conditions and unfortunately we would not be able to finalise a claim if there is something that falls outside or goes against these. I can see that we have explained the reason for this outcome to you and I apologise that we are not able to help you further. Kind regards, loveit coverit
Exceptional Service
This was my first policy with LoveitCoverit and then I had to make a claim on my phone. The service was swift, straightforward and efficient, and when there was an issue with Apple regarding my claim, the customer service team were incredibly helpful, kind and friendly and solved the issue really quickly. I would 10/10 recommend them to anyone needing gadget insurance, I can’t praise them enough!
Date of experience : December 08, 2022
Dear Rosie, Thank you so much for your review, and it is so good to hear how quick and easy you found the claim process! Kind Regards, The loveitcoverit team
Excellent Service!
Excellent service at a great price! I contacted Loveit coverit to amend an insurance policy and had a response the same day asking me to send in various pieces of info. When I had all the information gathered I emailed back and within 15 mins had a reply to say the change had been made and they informed me they had reduced the cost by 10% for being a loyal customer. In addition I had to make a claim last year for my son's lost phone and the service I had was great. I received a new phone very quickly after all relevant checks were complete. I would recommend this company to anyone wishing to insure their phone.
Date of experience : October 22, 2020
Dear Leigh, Thank you for sharing your experience, this is great to hear. the loveit coverit team
Great experience - was asked to arrange my own repair which I did with the manufacturer (Google). Claim was approved and paid within a day or two. Best gadget insurance support I have received - and I have had a couple!
Date of experience : April 21, 2023
Dear David, We really appreciate you taking the time to leave us a review. The loveit coverit team
insurance upgrade
I enquired about an insurance upgrade when I have upgraded my mobile. I received a response super quick from Susan, with a loyalty discount on my account for staying with them. Thanks so much, this is much appreciated!
Date of experience : November 30, 2020
Dear Fran We’re glad to hear that you are happy with the service provided Kind Regards Love it Cover it
Would recommend to a friend
Would recommend. Had a phone stolen abroad once and after gathering all the correct documentation a new phone was sent out to me. Also did not realise I would but I also got a 10% loyalty discount for being with Love it Cover it after two years which does make a nice difference. Susan was very kind to deal with it.
Date of experience : September 23, 2020
Dear Jessica, We really appreciate you taking the time to leave us a review. the loveit coverit team
Speedy reply and a discount!
Emailed regarding an amendment to the phone i required cover for. I got a response the same afternoon saying that everything was taken care of. The reply was from customer support rep' Susan, super efficient and i even got a loyalty discount. Brill.
Date of experience : September 16, 2020
Dear Mark, Thank you for sharing your experience, this is great to hear. the loveit coverit team
I am so impressed with this love it…
I am so impressed with this love it cover it. I lost my phone on Sunday and contacted the insurance company as soon as possible. They reassured me and handled my claim so fast. I was dealing with Jessica Ford and she was so quick at replying and was so so helpful in providing all information that I needed. I am so happy with this experience. Thank you.
Date of experience : October 12, 2021
Dear Allison Thank you for sharing your experience, this is great to hear. the loveit coverit team
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AIG Travel Guard insurance review: What you need to know
Whether you need an annual plan or a policy for a last-minute trip, travel guard can deliver..
Travel Guard is one of CNBC Select 's picks for best travel insurance , thanks to its wide range of customizable policies. But are any of them right for you? Below, we review the provider and its offers and how they compare to the competition to help you choose the right travel insurance for your next trip.
Travel Guard review
Other insurance offered, how it compares, bottom line, travel guard® travel insurance.
The best way to estimate your costs is to request a quote
Policy highlights
Travel Guard offers a variety of plans to suit travel ranging from road trips to long cruises. For air travelers, Travel Guard can help assist with tracking baggage or covering lost or delayed baggage.
24/7 assistance available
- A variety of plans are available to help cover different types of trips
- Not all products are available for purchase online
Travel Guard® is a global travel insurance provider specializing in plans for leisure and business travelers. Its online travel insurance packages include five options, from basic and last-minute trip coverage to more comprehensive plans. This allows travelers to pick a plan that best matches their situation.
For example, budget-minded travelers might go for the Essential Plan which offers basic protections, such as trip cancellation, interruption and delay insurance, coverage for lost, damaged and delayed baggage, and medical, evacuation and death coverage.
On the other hand, the Deluxe Plan — the most comprehensive option — adds such extras as missed connection coverage, security evacuation, travel inconvenience benefits and more. It also boosts high limits for essential coverages.
Last-minute travelers can opt for the Pack N' Go Plan which only includes certain post-departure coverages. Or, if you travel often, the Annual Plan can cover your trips throughout the year.
Finally, Travel Guard offers "offline" travel insurance packages, meaning you'll have to call if you're looking for a specialty plan.
Coverage types
Depending on the plan, here are the types of protection Travel Guard can include in your package:
- Trip cancellations
- Trip interruption
- Baggage coverage
- Baggage delay
- Travel medical expenses
- Travel inconvenience benefits (reimbursement for such situations as runway delays, cruise diversion and other unforeseen situations)
- Medical evacuation
- Trip Saver (reimbursement for meals, hotels and transportation if you need to begin your trip sooner due to weather or airline changes)
- Trip exchange (reimbursement in case you have to cancel your trip and book a new one due to covered unforeseen circumstances)
- Security evacuation (due to a riot or civil disorder)
- Flight guard (coverage for accidental death or dismemberment that occurs when traveling by plane)
- Pre-existing medical conditions exclusion waiver
You can also customize your plan with add-ons, such as car rental insurance and "cancel for any reason" coverage .
Travel Guard landed on our list of the best travel insurance companies thanks to its variety of coverage. With plenty of options to choose from, both online and offline, it's easy to build a policy that meets your needs.
Travel Guard also features 24-hour concierge services that you can use to book a new flight in case of an emergency or delay.
The provider's website also offers informational resources — here, you can check travel news, read safety tips and find general travel advice. Additionally, the website lets you modify your plan, file a claim and check its status, or apply for a voucher or refund.
As of writing, Travel Guard doesn't offer any discounts. That's common for travel insurance — you're more likely to find deals when shopping for other types of insurance, such as home and auto insurance .
Travel Guard is a portfolio of travel insurance and travel-related services offered by AIG Travel, a member of American International Group (AIG). AIG also offers life insurance and a variety of business insurance products.
Travel Guard makes it easy to get a travel insurance policy customized to your needs. But before you purchase coverage, it's always a good idea to shop around.
For example, if you're going on a cruise, you might want to look at Nationwide Travel Insurance . The provider advertises cruise-specific insurance with three plan options available. This type of coverage is designed with issues unique to cruises in mind — from ship-based breakdowns to missed pre-pard excursions.
If you're planning a more active trip filled with rock climbing or sky diving, Berkshire Hathaway offers the AdrenalineCare® plan which features coverage for unforeseen costs that result from participating in extreme sports on your trip, as well as reimbursement for sporting equipment delay. Pre-existing conditions are covered under this plan (if you meet qualifying conditions).
Berkshire Hathaway Travel Protection
Berkshire Hathaway Travel Protection has multiple plans to cover vacations from luxury travel to adventure travel. The brand's LuxuryCare offers the highest limits of travel insurance coverage offered by the company. Quotes and policies are available online.
As you can see, offerings vary by provider. It can be helpful to compare multiple companies and the plans they offer to find what works best for you. It's even better if you gather several quotes to ensure you're getting a good price for your policy.
Money matters — so make the most of it. Get expert tips, strategies, news and everything else you need to maximize your money, right to your inbox. Sign up here .
Travel Guard offers plenty of ways to customize your policy, making it a solid choice for travel insurance. You can also access additional options by giving Travel Guard a call. However, make sure to check out other travel insurance companies too — comparison shopping is essential when picking any type of financial product.
Why trust CNBC Select?
At CNBC Select, our mission is to provide our readers with high-quality service journalism and comprehensive consumer advice so they can make informed decisions with their money. Every insurance review is based on rigorous reporting by our team of expert writers and editors with extensive knowledge of insurance products . While CNBC Select earns a commission from affiliate partners on many offers and links, we create all our content without input from our commercial team or any outside third parties, and we pride ourselves on our journalistic standards and ethics.
Catch up on CNBC Select's in-depth coverage of credit cards , banking and money , and follow us on TikTok , Facebook , Instagram and Twitter to stay up to date.
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COMMENTS
Found loveitcoverit.com via a comparison web site and the process of buying my travel insurance was simple, quick and easy. Also was one of the best priced providers shown (I purchased their Gold cover option) with low excess to pay, if you had to make a claim. Date of experience: 23 April 2024. Useful. Share.
At loveit coverit we are proud of our long history of amazing customer service and reputation for providing great insurance products for phone, gadget and travel. Here you will find links to our review platforms, some information about our awards and accreditations, and a few words from some of our customers.
Date of experience: April 16, 2024. Useful. Share. Reply from loveit coverit. Updated 11 hours ago. Dear Steve, You can contact us on 0300 3030445 or [email protected] so we can look to help you and you can provide your details so we can look in to this further for you. The loveit coverit team. Abdul Minar.
Easy to use, very good price. loveitcoverit was excellent, then was directed to loveitcoverit website. Easy to use form filling online on loveitcoverit site. Then paid for the Travel Insurance and policy documents were emailed to me within minutes. Great service, Date of experience: February 29, 2024.
Mobile Phone Insurance Policy With Loveit Coverit. Hello, I have had Mobile phone insurance with Loveit Coverit for four years now. Their policies are very fair and comprehensive and extremely competitive too. The customer service is first class, Geoff dealt with my latest renewal today which included a change in my phone details.
loveit coverit has 5 stars! Check out what 3,235 people have written so far, and share your own experience. | Read 21-40 Reviews out of 2,985
Do you agree with loveit coverit's 4-star rating? Check out what 4,136 people have written so far, and share your own experience. | Read 21-40 Reviews out of 3,831 ... Gadget Insurance Company; loveit coverit; Overview Reviews About. loveit coverit Reviews
Good Prices for Travel Insurance. Found loveitcoverit.com via a comparison web site and the process of buying my travel insurance was simple, quick and easy. Also was one of the best priced providers shown (I purchased their Gold cover option) with low excess to pay, if you had to make a claim. Date of experience: April 23, 2024.
Do you agree with loveit coverit's 4-star rating? Check out what 4,154 people have written so far, and share your own experience. | Read 61-80 Reviews out of 3,847 ... Gadget Insurance Company; loveit coverit; Overview Reviews About. loveit coverit Reviews
Do you agree with loveit coverit's 4-star rating? Check out what 3,961 people have written so far, and share your own experience. | Read 41-60 Reviews out of 3,669 ... Suggested companies. insurefor.com. www.insurefor.com • 1K reviews. 2.3. Switched On Insurance. switchedoninsurance.com ...
Paid for 50 day travel insurance. Airline changed my flight to 2 days earlier and loveit coverit forced me to pay 15% extra on top of my insurance. Refused to let me cancel and go elsewhere even though the trip is still a while off. I'm a regular traveller and won't use them again, I advise you don't either! Date of experience: March 22, 2024
loveit coverit's Premium travel insurance offers a generous cover limit of up to £5,000 when cancelling before travel, and up to £2,500 for personal possessions and baggage which are damaged, lost or stolen. Plus, the medical excess is relatively low at only £60. Fairer Finance gives this product a solid 4 star rating, so you can be sure you ...
Easy to use, very good price. loveitcoverit was excellent, then was directed to loveitcoverit website. Easy to use form filling online on loveitcoverit site. Then paid for the Travel Insurance and policy documents were emailed to me within minutes. Great service, Date of experience: 29 February 2024.
Check out what 3,606 people have written so far, and share your own experience. | Read 61-80 Reviews out of 3,322. Do you agree with loveit coverit's TrustScore? Voice your opinion today and hear what 3,606 customers have already said. ... Switched On Insurance. switchedoninsurance.com ...
Welcome to loveit coverit, we believe that insurance should be simple, comprehensive, and delivered with a human touch. Our travel insurance, phone insurance, and gadget insurance are designed to offer simple processes, high-quality policies, and peace of mind, so you don't have to worry about a thing. Since being founded by the seaside in South-East Essex, we have sold over 1 million policies ...
Cancellation cover up to £5000 per person. Cancellation Cover is one of the main components of our travel insurance. There is nothing worse than having to cancel your trip due to unexpected circumstances. If you have to cancel your trip, we will reimburse the cost of your holiday for up to £5000 per person so you don't have to worry about ...
After few weeks I was done with it. I paid for subscription straight 2 times for the whole year. Had to cancel it because it was going to nowhere. Scum company. That is all. Posted 4 years ago. loveit coverit is rated 1.8 based on 12 reviews. loveit coverit has collected 12 reviews with an average score of 1.83.
Travel insurance companies are also hush-hush about how they are analyzing data to set rates and identify patterns in fraudulent claims data. This story is a long time coming. Travel insurance ...
Paid for 50 day travel insurance. Airline changed my flight to 2 days earlier and loveit coverit forced me to pay 15% extra on top of my insurance. Refused to let me cancel and go elsewhere even though the trip is still a while off. I'm a regular traveller and won't use them again, I advise you don't either! Date of experience: March 22, 2024
Couldn't believe how simple and efficient this whole claims process was. Cannot recommend enough. Only thing I'd say is to read the contract before buying insurance. Look at the excess policy on your device and how much you are expected to pay towards damages. Date of experience: June 01, 2023.
Get a travel insurance quote to cover your holiday or trip overseas. Protecting you, your companions and your belongings. In partnership with AXA. Login. ... loveit coverit is a Division of Pier Insurance Managed Services Limited who are Authorised and Regulated by the Financial Conduct Authority FRN 311798.
AIG Travel Guard insurance review: What you need to know Whether you need an annual plan or a policy for a last-minute trip, Travel Guard can deliver. Published Mon, Apr 22 2024.