lufthansa id travel

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All you need to know about travel id.

Travel ID gives you universal access to the digital channels of Lufthansa Group airlines and Miles & More. The customer profile gives you the ability to use services within the Lufthansa Group as conveniently as possible and to enjoy a travel experience tailored to your personal wishes and expectations, from your first visit to the website or app until long after your journey has ended.

Good reasons to get Travel ID

When you switch to Travel ID, you will benefit from many advantages and useful services. These include, for example, the option of receiving personalised flight offers and additional services on the booking platforms of Austrian Airlines, Brussels Airlines, Lufthansa and SWISS. You earn miles with Travel ID in the same way as before with your service card number, simply by entering it when booking a flight. Switch to Travel ID in just a few clicks.

Here are the benefits in detail: 

Simple login with your email address and chosen password

Universal access to the channels of Lufthansa Group airlines

Personal details and updates about your booking at a glance

Read the Travel ID privacy policy and terms of use now.

How to switch to Travel ID if you already have a Miles & More profile

You can now log in to Miles & More even more conveniently with an email address and password of your choice – using your Travel ID. This is also your universal login for Austrian Airlines, Brussels Airlines, Lufthansa and SWISS, and therefore for all bookings with these airlines. Login via service card number and PIN is still possible.

How to switch:

Log in to your Miles & More account as usual.

You will automatically be prompted to switch to Travel ID.

Set your desired email address and password.

All done. Now you can conveniently use all Travel ID options available on Lufthansa Group channels and at Miles & More.

If you can currently log in with your email address and password, you already have Travel ID. In this case, you don’t need to change your profile.

How to get your Travel ID if you don’t yet have a Miles & More profile

You only need to register for Travel ID if you don’t already have a profile with either an airline or Miles & More. To register , enter an email address and set a password. The password must have at least eight characters, including one upper-case letter, one lower-case letter, one digit and one special character. You will then receive an activation link by email, which is valid for 24 hours. Check your spam folder if you have not received a link. If your email address is not accepted, you probably already have a Travel ID profile. Only one profile can be created per email address. 

How to link your Travel ID to your Miles & More account

If you have already registered for Travel ID via Austrian Airlines, Brussels Airlines, Lufthansa or SWISS and also have a Miles & More profile, you can easily merge the two profiles. To do so, log in to an airline channel with your Travel ID and link the accounts on the profile page in the frequent flyer programme section.

In Ihrer Region stehen relevante Angebote für Sie zur Auswahl. Leider liegen diese teilweise auf Englisch und nicht in Ihrer ausgewählten Sprache vor. Weitere Funktionen und Informationen können Sie selbstverständlich in Ihrer gewohnten Sprache nutzen.

Travel easier - with the Lufthansa Group's digital travel companions

When traveling on business there are numerous factors to consider, from finding the right gate to selecting from the in-flight menu and reserving your favorite seat. You know that better than most. But it doesn't have to be complicated:

With the exclusive benefits provided by the Lufthansa Group Airlines apps in conjunction with your personal Travel ID , you can save more time and focus on preparing for your appointments and business at your destination in peace.

You and your travelers can look forward to more services, more information, more convenience and most importantly, significant time savings . Simply download the app of your Lufthansa Group Airline and log in with your personal Travel ID. Here we show you how it works:

The Lufthansa Group Airlines Apps

From booking to mobile check-in even upon arrival, the app keeps you and your employees informed with timely updates on your flights and matching offers through push notifications and real-time information. Download the Lufthansa Group Airlines apps now and look forward to your digital travel companion.

Don't forget: Log in to the app with your personal Travel ID, and benefit from additional useful services. Feel free to pass on this tip.

• To the ​ Lufthansa App
• To the ​ Austrian App
• To the ​ SWISS App
• To the ​ Brussels App

One Travel ID - a lot behind it

The personal Travel ID offers you many possibilities. With a single login, users can access all Lufthansa Group channels and Miles & More. Benefit from practical services such as personalized offers and faster booking processes. For instance, you or your employees can conveniently access saved travel documents . In combination with the app of your Lufthansa Group airline, your business trip becomes an all-around comfortable travel experience.

To the Travel ID

• ​ Lufthansa

Published 16.06.2023

Lufthansa 12+

Check-in, boarding & flying, deutsche lufthansa ag.

• #75 in Travel
• 4.7 • 54.5K Ratings

Screenshots

Description.

Book flights, reserve seats and manage your boarding passes – the Lufthansa app offers you all this and much more. The Lufthansa app: your mobile travel companion for smooth and seamless journeys with Lufthansa Group Network Airlines. With push notifications and real-time flight information, relevant flight status updates and offers will be sent directly to your smartphone. This way you’ll be up to speed throughout your entire flight. The Lufthansa app keeps you informed during your journey, from the moment you book your flight to when you arrive and even after you have landed, ensuring everything runs as smoothly as possible. With your personal profile, you can conveniently manage your data and personalized services. In short: With the Lufthansa app, you’re well taken care of during your travels. The key features of the Lufthansa app: Before the flight • Book flights, reserve seats and add baggage: Book your desired flight and rent a car if you need to. You can also reserve or change your seat and add extra baggage. • Online check-in: Use the Lufthansa app to check in for all flights operated by Lufthansa Group Network Airlines. You will receive your digital flight ticket on your smartphone and can conveniently access your mobile boarding pass from the app. • Travel ID and Lufthansa Miles and More: With the new digital wallet, you can store multiple payment methods in your Travel ID account, allowing for seamless and easy payment any time and from anywhere. Use your Travel ID or Lufthansa Miles & More login for personalized services. For a greater level of convenience, you can save your personal information in the Lufthansa app. • Real-time information and flight status: Your personal travel assistant provides you with important flight details and updates about your trip starting 24 hours before your flight departure. You’ll receive push notifications for check-in and the flight status and any gate changes will be displayed clearly on your home screen. This way you are able to keep track of your flights and prepare for them accordingly so you can start your trip feeling as relaxed as possible. During the flight • Flight ticket and onboard services: With the Lufthansa app, you always have your mobile boarding pass and onboard services at your fingertips – even when you’re offline. Access all relevant flight information as needed and always stay informed about any changes, without having to ask the flight crew. After the flight • Track baggage: Your digital travel companion is still there to support you even after you’ve landed. Conveniently track your checked-in baggage in the smartphone app and stay informed about the next parts of your journey. The Lufthansa app is the complete solution for a smooth travel experience. Conveniently book your flights and rental cars via the app, receive automatic notifications and updates about upcoming flights, and manage your personal data conveniently on the go. Download the Lufthansa app now and enjoy your trip! Your personal travel assistant is there for you before, during and after your flight. Find out about our flight offers at lufthansa.com and follow us on Instagram, Facebook, YouTube and X to stay up to date with the latest news. If you have any questions or need support, please do not hesitate to contact us. You can get in touch with us at lufthansa.com/xx/en/help-and-contact.

Version 9.418.0

Minor bug fixes and improvements

Ratings and Reviews

54.5K Ratings

good app but could be better to manage family

family functions: - being able to take care of family members checkin at once instead of having to do this individually for each person traveling - seat assignments — if i have to do this for each family member one by one, no guarantee we will get paid seats next to each other because let’s say i pay for seat selection for myself and then i have to do the same thing for my wife, what if the adjacent seat is taken by somebody else before I do the seat selection for my wife? — somehow miles&more cannot be easily added to profile. and so, have to go thrpugh the painful process of scanning boarding passes to get miles.

Flight delayed from BLR india, no communication from Lufthansa whatsoever

Lufthansa needs to improve by a large margin with regards to the communication The flight from India took off 2 hours late, we assumed the pilot would recover from the delays, sometimes they do catch up. Upon landing the gate at FRA, was B26 and my connecting flight to DEN was Z21, there was ample time for Lufthansa to assign a near by gate so the passengers could easily board than the endless running from one gate to other which was a mile away, (imagine families with kids and seniors). The worst part was none of the floor escalators were working - everything was under maintenance and why was there a need or another security check? All these delayed significantly. When I reached the gate after all the troubles, the flight was still there the staff told me the gate and system is closed and asked us to rebook(so easy did not care) she said the LH service is just down the corner …honestly it was a long walk again ..nothing close by and then stand in an endless queue and the staff sitting right in the entrance to the queue was so rude. After 45 min of wait, it was my turn and I was assigned a flight but waitlisted, thankfully made it and reached Denver just 2 hrs late from the original schedule. All these would have easily avoided if LH was better planned, it’s turning out to be a worst airline at least for me. I’ll have to reconsider using LH again.

Lufthansa theft

Avoid Lufthansa and avoid this app. You can’t actual contact anyone to complain about their booking or service. Lufthansa removed my business seat and won’t refund. I am told to submit a complaint for the error on their website, but their is no form. I can only send an email to customer relations. No good since I am checking in now. They acknowledged their mistake but did nothing. They have my money but didn’t refund. Plus, I have spent hours on the phone complaining, and now have a huge international phone bill because their system auto hangs up after about 30 minutes. We all know they delay resolving the problem so the system will hang up and you have to call back and start over with a new person. I used to fly Lufthansa a lot. Never again. I will fly Air France before I fly this airline. No matter the cost. Horribly run company and the app is useless for getting assistance. Currently, $1200 in the hole. Now I will battle for weeks to get my money back and all I get is,”my apology.” If you can’t execute customer service, close the company and allow others to provide service. Where is Qatar or Etihad airlines when I need them? Recommendation to all, pay more in the beginning with a better airline and avoid spending more later with Lufthansa.

App Privacy

The developer, Deutsche Lufthansa AG , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

• Search History
• Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

English, French, German, Greek, Italian, Japanese, Korean, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese, Turkish

• Developer Website
• App Support
• Privacy Policy

Get all of your passes, tickets, cards, and more in one place.

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Table of Contents

How to earn Lufthansa Miles & More miles

How to redeem lufthansa miles, lufthansa’s elite status program, what it's like flying on lufthansa airlines, using the lufthansa airlines app, lufthansa’s miles & more, recapped.

As Europe’s second-largest airline, Lufthansa and its subsidiaries own around 700 aircraft and partner with dozens of other airlines that can get you almost anywhere in the world — including in the well-regarded Lufthansa business class.

Whether you're flying to Germany or elsewhere in Europe (or even somewhere else in the world with a stopover in Europe) — and you want to go there for free, you should sign up for Lufthansa’s Miles & More loyalty program . There, you'll collect miles — and joining won't cost you anything aside from handing over your name and a few other personal details such as your email address.

And because Lufthansa is also part of the Star Alliance (which includes major airlines like United Airlines), you can earn and redeem miles through other Star Alliance members for Lufthansa flights or on those partner airlines too. Some elite status benefits carry over.

So if your goal is elite status, free trips to Europe, or both, here’s what a strategic points collector needs to know and understand about Lufthansa Airlines and its loyalty program, Miles & More.

» Learn more: The best airline credit cards right now

Photo courtesy of Lufthansa.

Flying Lufthansa

Once you join Miles & More, you’ll earn points every time you fly Lufthansa — just supply your member number when you book your flight.

So how many Lufthansa miles do you earn per flight? Figuring out the number of miles you’ll earn for your flight can be a little complicated. Depending on how you booked, you might earn miles based on the amount you paid for your ticket or how far you flew and in what class of service.

If you book a flight on Lufthansa through Lufthansa’s own website, it will tell you how many miles you’ll earn for every euro you pay for your ticket. Then, you’ll have to calculate the total number of miles yourself.

The easiest way to know how many miles you earn per Lufthansa flight is by using the animated calculator on Lufthansa’s website . Answer a few questions about your flight, and the Lufthansa mileage calculator tells you the method Lufthansa will use to pay you miles. Annoyingly for English speakers, the calculator is in German. But there are enough photos that should make the translation easy enough to figure out.

If your German translation skills aren't up for the task, there's also a more basic version of the mileage calculator on Lufthansa's Miles & More app, which is available from the App Store or Google Play.

The Lufthansa app has a basic version of its mileage calculator. Photo courtesy of Lufthansa.

Flying partner airlines

You can also earn Lufthansa miles by flying any of its nearly 40 partner airlines, including all 26 Star Alliance members like United , ANA , Turkish Airlines , Air Canada , Singapore Airlines , Brussels Airlines and Egyptair.

To earn Lufthansa miles when flying a partner, provide your Lufthansa Miles & More member number when you're booking. Lufthansa calls your member number a “service number.” This ID can be accessed via your digital service card in the Miles & More App.

If you forget to enter your Miles & More membership number when you book your partner flight, you can also show your digital service card during check-in at the airport to get credited with Lufthansa miles.

» Learn more: Your guide to the Star Alliance

Booking hotels and rental cars

Lufthansa's hotel partners include Hilton Honors , Best Western , IHG and Marriott .

To earn Lufthansa miles through hotel stays at those brands and dozes other, head to the Miles & More website . Select “Earn miles” then navigate to “Hotels.” There, you’ll see multiple ways to earn miles through lodging. After being redirected to a booking engine, log in with your Lufthansa service number and enter your dates and destination. You'll then see the cost of different hotel rooms and how many Lufthansa miles you’ll earn if you book.

Some offers apply to specific hotel groups, like a chance to earn 2 miles per dollar at Holiday Inns or 1,500 miles when staying at Best Westerns.

Rental cars work the same way. Just browse the Earn Miles section of the Miles & More website to see all the ways to earn miles by renting cars. Lufthansa rental car partners include Hertz and Europcar.

You’ll find the widest selection of miles-earning hotels by clicking through to Hotels & Cars by Points.

Spending on a Lufthansa Miles & More Credit Card

The fastest way to start building a stash of miles is with the Miles & More® World Elite Mastercard® , issued by Barclays. The card offers a tidy welcome bonus: Earn 50,000 miles if you spend $3,000 in purchases and pay the annual fee, both within the first 90 days. After that, you’ll earn 2 miles per dollar for every purchase from Lufthansa or affiliated airlines and 1 mile per dollar on all other purchases.

After your first purchase with the card, you’ll get a companion ticket that covers the price of airfare (less taxes and fees) for another person accompanying you on an economy class flight on Lufthansa. Then, every account anniversary, you’ll get two passes to Lufthansa Business Lounges, plus another companion ticket.

A few other easy ways to earn Lufthansa miles

Download the Miles & More app: The first time you log in, you’ll get a welcome of 500 bonus miles

Earn miles with books & subscriptions: Get smarter and earn points when you subscribe to the Economist.

Notable ways Lufthansa miles can’t be earned

Unlike other airline frequent flyer programs, there are a few usually-standard ways to earn airline miles that don't apply to Lufthansa.

No other points or miles transfer to Lufthansa. A big drawback of the Lufthansa Miles & More program is that you can’t build up your points balance by converting points from other major programs into Lufthansa miles. This is a rare downside. Many other airlines partner with American Express , Chase or Citi — or with a hotel group like Marriott or Hilton — to let you convert their points into miles or vice versa. No such luck if you’re looking to convert points into Lufthansa miles.

You can’t buy Miles & More miles. With most airlines, if you have almost enough miles for a flight, you can just buy more. Not so with Lufthansa. So if you can’t fly enough, use a credit card enough or stay enough nights in hotels, you’re almost out of ways to get Lufthansa miles.

The number of Miles & More miles you need to book a flight depends on where you’re going and when.

Fly Lufthansa

If you’re flying Lufthansa, you can see in advance how many miles you’ll need by using its handy award calculator .

Select “Spend miles” then enter your trip details.

You’ll then see how many miles you’ll need for the flight in economy, business or first class, one way or round trip. Scroll down a little farther and you’ll see how many miles you need to upgrade to business or first class .

Fly a partner airline

It’s even easier to use your Lufthansa miles to fly a partner airline, as Lufthansa publishes a chart showing exactly how many miles you need to get where you’re going.

For example, if you’re in North America and want to fly to India on one of Lufthansa’s partners, just follow the chart to see you’ll need 100,000 miles for a round trip in economy, 192,000 miles for the same route in business class or 302,000 in first class.

Use Lufthansa miles to pay fees for some European award flights

Fees, taxes and surcharges on otherwise “free” award flights are famously frustrating and sometimes expensive. Usually, there’s no way around them, but if you’re flying a Lufthansa award flight within Europe and have an extra 15,000 miles, you can use them instead of cash to pay all fees and surcharges. Just add 15,000 miles to the award price of your ticket and you’ll pay $0 out of pocket for the flight.

Because fees and taxes can vary, so can the value of this points redemption option. But when the out-of-pocket costs for your flight are high, this could be a welcome benefit.

Other ways to redeem Lufthansa miles

Hotel stays: At the Hotels & Cars by Points website, you can search for hotels all over the world that you can book with Lufthansa miles.

Rental cars: Also at the Hotels & Cars by Points website, search for rental cars you can pay for with miles.

Gift cards: Trade miles for gift cards from three dozen big-name merchants including Target, Walmart, Starbucks and Gap, with some starting at 3,000 Miles & More miles.

Miles & More members can attain elite status at one of three levels, depending how much you fly the airline.

The three elite status tiers of Miles & More are:

Frequent Traveller: Accumulate 35,000 status miles or fly 30 segments in a year.

Senator: Accumulate 100,000 status miles in a calendar year.

HON Circle: Accumulate 600,000 HON Circle miles over the course of two years.

At every level, you enjoy perks like more miles earned for every qualifying flight, but more perks pile on as you climb the status ladder. Here's what you need to know about each tier of Lufthansa elite status:

Lufthansa Frequent Traveller status

How to earn Lufthansa Frequent Traveller status: Accumulate 35,000 status miles or fly 30 segments in a year.

Top benefits:

Business-class check-in.

Access to the Business Lounge.

Higher baggage allowance.

Miles don’t expire.

You’ll also earn higher waiting list priority, Star Alliance Silver Status and access to a service hotline.

Lufthansa Senator status

How to earn Lufthansa Senator status: Accumulate 100,000 status miles.

Top benefits (in addition to all of the Frequent Traveller benefits):

First-class check-in.

Access to Senator Lounges and Star Alliance Gold Lounges.

Two upgrade vouchers.

Senators likewise have access to booking guarantees up to 48 hours before departure, mileage advances, Star Alliance Gold status, increased flight award availability and higher waiting list priority.

Lufthansa HON Circle

How to earn Lufthansa HON Circle status: Accumulate 600,000 HON Circle miles over the course of two years.

Top benefits (in addition to all of the Senator benefits):

Access to First Class Lounges and First Class Terminals.

Limousine transfer service.

Free Senator status for your spouse or partner.

Six upgrade vouchers.

Members also receive 50% reduction on flight awards for your companion, a 24-hour service line in selected markets, booking guarantees up to 24 hours before departure, the highest waiting-list priority and the best flight award availability.

A Lufthansa first class cabin. Photo courtesy of Lufthansa.

Lufthansa is generally considered one of the higher-end airlines out there.

The four Lufthansa cabins

When you fly Lufthansa, you have four types of cabin options, which are:

Lufthansa economy.

Lufthansa premium economy.

Lufthansa business class.

Lufthansa first class.

Even in economy class, passengers are served a 3-course meal. On long-haul flights, the wide seat cushions measure over 40 cm, headrests are adjustable and there are seat back screens with complimentary entertainment. And as you progress in fare type up to first class, the amenities increase.

Lufthansa first class passengers get valet parking service for rental or private cars at the Frankfurt and Munich airports, a personal assistant and — depending on your flight — first Class limousine service for routes boarding at Frankfurt, Munich, Zurich, Geneva or Vienna. Passengers in first class also get lounge access.

Lufthansa fare types

Within the service class you book comes different vary options. Within those cabin classes, fare types include iterations of "Classic," "Flex" and "Saver," which function pretty much as they sound. Saver fares can be cheaper but have more limitations than, say, Flex fares.

Generally speaking, the cheapest Lufthansa fare type is Economy Basic. While it allows you to rebook without a fee, you'll owe the fare difference if your new flight is more expensive. Refunds are not possible.

For more flexibility, opt for Economy Flex, which allows for refunds without a fee (as is common with many other airlines).

Green fares: If you want to pay a little more in an effort to help the environment, you can opt for a Green Fare. When you book one of these (more expensive) fares, Lufthansa promises that it will reduce 20% of flight-related CO emissions by the use of sustainable aviation fuels (SAF) and offset the remaining 80% of the CO emissions by an equivalent contribution to climate protection projects. 

Green Fares are not booked as extras, but rather are independent and directly bookable fares alongside the other fare types. When you book Economy Green and Business Green fares, you get the same exact benefits of the Economy Classic or Business Saver fare, but with more flexible rebooking options and an extra 20% status and award miles on European routes.

Europe fares: Lufthansa also sells “Europe fares” for flights operated by Lufthansa, Austrian Airlines and SWISS within Europe. These fares offer three levels of economy-class fares (light, classic or flex) and are designed to allow customers to only pay for the services they want to use.

Places where Lufthansa flies

Lufthansa is the flag carrier of Germany, with corporate headquarters in Cologne. Lufthansa serves nearly 80 countries, and within them it serves more than 200 destinations (about two dozen of which are in the U.S.).

U.S. routes: Lufthansa flies into about two dozen U.S. airports that span the entire country. Beyond New York-JFK and Los Angeles (LAX), you can also fly Lufthansa from smaller cities like Tampa (TPA) and Charlotte (CLT).

When flying Lufthansa, it can be helpful to download the Lufthansa app, which is available from the Apple App Store or Google Play.

You can use it to book (or adjust reservations), to get real-time updates on your flight, and to receive offers. Its got virtual check-in features to help you avoid lines at the airport.

There's also a digital wallet inside, making it easier for inflight purchases.

Of course, use it to scan your Lufthansa boarding pass, and avoid the need to worry about a paper boarding pass.

Lufthansa’s Miles & More frequent flyer program is not without its pitfalls. The fact that you can’t get miles by transferring any other currency is rare and, for some travelers, renders the whole loyalty program useless.

But if you travel Lufthansa or any of its nearly 40 partners regularly, signing up for Miles & More lets you earn miles redeemable for flights anywhere Lufthansa or its partners fly. You can also use the miles to pay for hotels, rental cars or even gift cards.

If you're deciding whether or not Lufthansa's loyalty program is right for you, look at the partner redemption chart to see how many miles you'll need to get where you want to go, or use the tool to look up long-haul flights in Lufthansa business or first class. Then, consider the ways you could earn enough miles by signing up for the credit card, flying, staying in hotels or renting cars. If your earning potential outweighs the cost of the flight in miles, joining this loyalty program can make a lot of sense.

One of Lufthansa's Boeing 787 Dreamliner aircraft. Photo courtesy of Lufthansa.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

On a similar note...

myDutyTrip travel management software simplifies the entire business trip process for airlines and ID travel

Processing business trips is an extensive procedure that can be carried out significantly more efficiently using a digital platform. The comprehensive myDutyTrip travel management software helps airlines and other companies with ID travel entitlements to reduce their workload, cut costs, fulfill their duty of care, and ensure employee flexibility and satisfaction.

The amount of work involved in travel management and travel expenses for airlines and companies with ID travel entitlements should not be underestimated. Even though digital collaboration and the option of video conferencing are more widespread today than ever before, business trips to on-site meetings still represent an indispensable part of everyday working life. From small airlines to global players – all airlines and companies with ID travel entitlements benefit from a high level of digitalization thanks to the cutting-edge travel management software.

Jump directly down to:

>  Range of functions

>  Use in End-to-end-process

>  Advantages and benefits

>  User groups

>  User friendliness

Travel management software supports the entire process

Often, duty travel processes are not yet consistently digitalized in a single tool or on a single platform, particularly in the case of airlines and in the ID travel sector, meaning that multiple systems are frequently needed to book a business trip. The employees book ID flights in tool A and accommodation on platform B. The supervisor approves the trip beforehand via another method and the travel expenses have to be submitted on yet another platform. And these processes usually differ, e.g., for crews and administration, too.

myDutyTrip consigns this to the past, because it is a travel management software that enables all aspects of a business trip to be handled digitally and in one place. Developed by LHIND specifically for airlines and their travel needs, myDutyTrip provides support throughout the entire process, from planning, through approval and booking, to reporting travel expenses. In doing so, this smart, cost-effective, and easy to use self-service system makes work easier for those who have to travel for business purposes and everyone else involved in the process, as well as reducing expenditure within the company.

• Direct cost savings in the high double-digit % range possible thanks to access to ID travel terms and special partner offers
• Indirect cost savings in the middle double-digit % range achievable thanks to seamless planning, approval, booking, and accounting within one single platform

Then extend your ID travel management for your employees’ business trips with myDutyTrip or, best of all, think about this option from the word go. This gives you an end-to-end solution that covers all travel components – from ID flights and rental cars to hotel bookings, etc. – and significantly reduces your costs and workload.

Benefit from using myDutyTrip, the digital and user-friendly travel management software:

• Numerous airlines are already using myDutyTrip
• Significantly reduce your costs and workload
• Also enhance the safety of your employees and optimize your duty of care

From travel management and travel expense accounting to reporting – what myDutyTrip does

myDutyTrip is a cutting-edge piece of travel management software that covers all the necessary occurrences during a business trip. Such journeys don’t just start with booking and end when the aircraft takes off, after all. Using the myDutyTrip software allows for the optimization of all stages and aspects of travel planning.

The special feature is that myDutyTrip integrates ID flights into one single travel management solution and thus offers significant cost advantages.

The additional benefits of the end-to-end myDutyTrip solution extend across all travel planning processes – stretching from travel management and expense accounting to analysis and reporting.

Within the software, employees can plan, submit requests, make bookings, and invoice for upcoming business trips. What’s more, they can do all of this themselves, as myDutyTrip is a self-service portal that can be accessed from anywhere 24/7. It is also possible to forward information regarding the requested trip to travel management or departmental managers at predetermined intervals for processing and approval. The kind of approval required can be defined and stored differently depending on the trip destination, duration or travel costs.

In myDutyTrip, airlines and companies with ID travel entitlements can access various suppliers and networks for booking ID flights, accommodation, and other means of travel. A multitude of services can already be booked as standard using the tool. If, for example, there are already agreements in place between the airline/company and a travel provider, or if you prefer to go with a particular company for other reasons, this can be quickly and easily integrated into the software.

Travel policies can be defined in advance, and then stored and applied within myDutyTrip. These provisions then automatically apply to all travel plans made, thus preventing employees from booking overly expensive hotels or otherwise exceeding the prescribed budget.

Even during the trip, the travel management tool makes it possible to react spontaneously to changes, rebook transportation or accommodation, make additional bookings and have them approved. All this can be done on the move, via the app or desktop.

The myDutyTrip travel software for expense report creation and preparation by employees digitalizes and simplifies travel expense management procedures. Here, employees can collect invoices and receipts for ID flights/transportation and hotel costs, per diem allowances, and other expenses, meaning all expenditure for the trip can be recorded or flat rates established.

Recording all this data (as well as forwarding it to the travel expense reporting tool used within the company’s finance department) takes place completely seamlessly within the digital tool. This avoids potential accounting inaccuracies, and increases transparency and clarity. By connecting to existing expense management systems or accounting software, this data can be processed quickly and without additional effort. The employees themselves also benefit from the simple and direct operation and transmission of the data, as well as from accelerated reimbursement of expenses.

The overall effort for everyone involved is reduced, as all processes are digitalized, automated, and optimized. Gone are the days of keeping and handing over receipts, manually calculating costs, making sure they’re assigned to the correct account, and making budgetary decisions without a fully comprehensive set of data.

In addition, myDutyTrip ensures that all regulations regarding retention periods and data protection are adhered to by recording and storing all documents accurately and digitally.

The benefits of myDutyTrip are most noticeable in airlines and companies with ID travel entitlements that experience high levels of travel activity in their workforce – but small and medium-sized businesses can also benefit from the security and control that such software provides, and the time savings that free up resources for productive activities that add value for the company. Just like the staff travel managers and other involved departments, the employees no longer have to worry about managing travel expenses.

The fact that all data is collected in a central portal provides new opportunities for analysis and reporting as the data concerned is available in real time and can be accessed and viewed 24/7. This not only promotes data-driven analysis and, in turn, helps companies make more informed decisions, it also serves as an early detection system for impending budget overruns/overspends, attempted fraud, and compliance violations.

Employee travel data is tracked by departure and arrival location, so the company can always know where members of its workforce are at any given time. This is important information for both the security and purchasing departments. If, for example, it becomes clear that specific hotels are booked on a particularly regular basis, this knowledge can be used to negotiate better deals with them that are lower than the usual market price. The same applies to the selection of rental car providers, etc.

The traceability and information density such sophisticated travel management software facilitates provides that all-important overview of travel activities and travel costs within a company. This is the only way to both save costs and optimize processes, as well as to monitor and, ultimately, achieve your company’s own travel management goals.

myDutyTrip in the end-to-end process

The myDutyTrip software has a variety of functions that support all members of staff involved the entire process – from business trip planning, booking, and approval to travel expense reporting and accounting – thus offering an extensive range of benefits before, during, and after the trip.

Before departure, you can manage the most important processes using myDutyTrip, such as:

• Optional approval procedure settings
• Storage of the company’s travel policy
• Flexible definition of the required framework data (project number, reasons for travel, etc.)
• Travel planning
• Sending business trip approval requests to the members of staff responsible and approval process
• Option for separate approval processes for risk areas

Using the software to make bookings is simple and intuitive:

• Booking ID flights, trains, accommodation, rental cars, etc.
• Repeated use of existing user profiles or travel information to make bookings
• Optional approval process, e.g., for additional bookings or the entire cost
• Multiple bookings per trip

Even while the trip is underway, myDutyTrip can fulfill a range of functions:

• Changing bookings
• Immediate approval of changes
• Optional approval process
• Travel location tracking
• Push notifications from the company (e.g., if the employee is in a country experiencing an acute risk situation)

After the business trip, the software is used for accounting purposes to:

• Record expenses
• Upload scanned or photographed receipts
• Automatically calculate daily meal allowances
• Transfer data automatically to the accounting tool for expense reimbursement

Optimized processes that employees also notice

Airlines and companies with ID travel entitlements that use the myDutyTrip travel management software see particular benefits in the following areas:

Monitoring and transparency

myDutyTrip’s “one-stop-shop” solution allows all employees involved to execute all processes within one central system – they no longer have to switch between different pieces of software or perform the task manually. This means that employees, staff travel managers, team leaders, and department heads have a constant overview of all travel processes and bookings. Costs are therefore visible in real time and controllable at any point in the proceedings, which enables precise expense management. If the budget is exceeded, this can be dealt with directly or blocked immediately, rather than being addressed after the fact. Nothing can be booked that has not been approved in advance or that violates the company’s own travel guidelines.

Minimizing errors and reducing effort

Both entering travel information manually and non-automated data transfers between different data entry and booking systems can often lead to errors and inaccuracies. myDutyTrip, on the other hand, relies on the digital capture and fully automated transmission of all bookings, receipts, etc., which enables all travel activities and travel expenses to be processed much more quickly and simply, and with no margin for error. Everything is processed seamlessly, within one single system. There is no longer any need for lengthy e-mail exchanges to coordinate changes, for example, nor is there any more need for manual approvals or time-consuming documentation. The entire process is completed with just a few clicks.

Guidelines and compliance

As the company’s internal guidelines are already stored in the system in advance and automatically compared with the travel planning in the background, myDutyTrip makes adherence to legal or internal company guidelines and compliance requirements much easier. This prevents bookings from being made that do not comply with the guidelines. In addition, everyone involved can view the guidelines in the system at any time, which allows for errors, compliance violations, and fraud attempts to be prevented or at least detected in good time.

Employee safety

Duty of care where employees are concerned is becoming an increasingly significant issue for companies and their staff travel managers or HR employees. At the company’s request, therefore, the software can allow travel to high-risk destinations to be coupled with separate approval procedures. In this way, the choice of destination, accommodation, and mode of transportation is restricted according to internally defined specifications or linked to special approval procedures. To enable the company to fulfill its duty of care while an employee is undertaking a business trip, the system provides a central overview of their whereabouts. In the event of a natural disaster or other incident at the destination that could endanger the employee’s safety, the company can use push notifications to contact them on site, issue warnings, ask for feedback or provide further information.

The term “duty of care”, in this instance, refers to the legal obligation companies have towards their employees to ensure their well-being and safety in the workplace. This also applies to business trips. It involves, for example, providing employees with all the necessary information about the trip and the destination, facilitating any necessary medical precautions in advance (e.g., vaccinations), and issuing them with the necessary documents, insurance policies, and so on. In utilizing cutting-edge travel management software, the company can also remain in contact with employees during their trip, know their whereabouts and, for example, in the event of an emergency, send push notifications to warn them about incidents at the travel destination.

Employee satisfaction

It’s not only the company that benefits from what myDutyTrip can do. The simplified, automated, and accelerated processes also offer employees a range of advantages. They can book their trips digitally and independently, secure in the knowledge that they’re staying within the specified guidelines and that they only go through approval procedures when they actually have to. During the trip, they can react flexibly as circumstances change around them. Afterwards, rapid travel expense reporting enables them to receive their reimbursement quickly and correctly.

Simple implementation, personalized adaptation

myDutyTrip can be quickly used and requires no considerable effort on the part of your IT department. The one-time implementation costs are low; the same applies to the usage fee, which is only incurred per trip. Use of the service is always billed according to actual use; there are no ongoing costs. An increase in efficiency combined with low integration effort and high user acceptance serve to provide quickly noticeable savings within the company.

The solution can be connected via various interfaces to an existing heterogeneous system landscape. Integration into HR systems, intranet environments, and existing travel expense accounting systems (e.g., SAP) is easily possible; myIDTravel is already integrated directly. Internal company travel policies can be integrated, approval procedures can be customized, and usage rights and roles can be freely assigned.

• Comprehensive travel management solution with integrated ID flight booking (direct integration of myIDTravel)
• Very favorable special conditions and ID flights for airlines and other companies with ID travel entitlements
• Travel costs can be significantly reduced
• All approval, bookings, amendments, and travel expense settlements related to business trips (ID flights, rail tickets, rental cars, accommodation) are carried out via this ONE central platform
• Outstanding ease of use ensures a high level of acceptance within the company and among employees
• Travel expenses can be viewed at any time and are therefore transparent and easy to check
• The option to insert approval procedures at any point and adapt them for special cases (e.g., risk areas or in several stages depending on travel expenses)
• Individual assignment of user rights (master access, admin profile, reporting rights, etc.)
• Internal travel policies and compliance requirements can be stored in the system, allowing for automatic reconciliation of all planning and booking activities
• The entire process, from planning and booking to invoicing, is seamless and performed digitally

Who benefits from myDutyTrip?

• Independent booking in compliance with predefined guidelines
• Accessible 24/7, from any location
• Flexible rebooking during the trip
• Easy management and submission of all receipts and expenses
• Rapid reimbursement of travel expenses
• Greater transparency, more control
• Option to contact employees while they’re on site
• Simplified travel expense tracking
• Centralized management; automated reconciliation of travel policies and monitoring of approval processes
• Increased security and improved compliance
• Uncomplicated setup
• Quick integration into existing systems
• Highly easy to use
• Reliable adherence to security standards
• Digital and centralized travel expense management
• Automated billing processes
• Costs are easy to calculate and monitor; simple forecast creation
• Reduction in effort and cost

User-friendly on all levels

Can be used on all devices.

myDutyTrip can be used on all kinds of devices – laptop, tablet, smartphone, via your web browser or as an app.

Always accessible on the move and available 24/7

Cutting-edge travel management software must not skimp where ease of use is concerned, even when on the move – with the myDutyTrip app, all processes can be completed conveniently on the go and adapted at any time, even while traveling. The app also has an offline mode.

Full overview thanks to reports

The integrated reports provide the visualization necessary to increase the overview and expand the possibilities for evaluating and analyzing all travel processes quickly.

Customizable user roles

User roles, ranging from full admin to limited reporting rights, can be customized and assigned.

Learn more about the myDutyTrip travel management software from LHIND

Would you like to learn more about LHIND’s cutting-edge travel management solution with ID flight integration (myIDTravel), how easy it is to integrate, its wide range of functions, and the benefits of using it? Contact us any time. We will be delighted to advise you and help you find the perfect solution for your company’s needs.

We are looking forward to your contact via the contact form below.

What are travel management systems?

Travel management systems are digital platforms for travel and expense management that have functions for planning trips, making bookings, submitting receipts, and performing a range of other tasks related to business trips. When using such a system, all tasks are performed within one platform and can be viewed, monitored, and adjusted at any time.

What do travel management systems do?

Travel management systems such as myDutyTrip from LHIND for airlines and companies with ID travel entitlements allow business trips to be processed smoothly and seamlessly, covering the entire process from planning, approval, and booking to support while the trip is ongoing and accounting afterwards.

Why do companies use travel management software?

Using travel management software for business trips makes sense for a number of reasons. It simplifies planning, booking, support, and accounting considerably, which not only increases transparency, but also has significant benefits in terms of security and ease of use. The result is optimized processes and a reduction in costs.

What is ID travel?

ID travel involves trips with special industry discounts that airlines grant mainly to their own employees, but also to the employees of other airlines in certain cases. There are now additional companies with ID entitlements to which airlines make discounted tickets available.

Who has ID travel entitlements?

Only persons who work for an airline or whose employers have concluded ID agreements within the industry have ID travel entitlements. These may be employees of ground handlers, airports or other companies that are closely associated with an airline, for instance.

Act now: The Real ID deadline is less than a year away

Third time's the charm, says the U.S. Department of Homeland Security, which, despite a five-year delay, says it is one year out from implementing the Real ID requirement for domestic air travel.

"The Real ID implementation date is May 7, 2025. On that date, airline travelers will need to have a REAL ID-compliant state-issued identification card or driver's license or a U.S. Passport," a Transportation Security Administration spokesperson confirmed via email.

Here's everything you need to know.

What is a Real ID?

Every state, along with Puerto Rico, the U.S. Virgin Islands, Guam and the Northern Mariana Islands, is issuing compliant IDs, so your license may already be a Real ID.

You can tell if your driver's license is Real ID-compliant if there's a star in the upper right or left corner, as shown below.

However, if your ID is missing the star or says something like "federal limits apply" or "not for federal identification," your ID is not Real ID-compliant.

If you see the star but want to double-check, this tool will help determine whether your ID will work for air travel. You can also use that page to check individual state requirements.

In many states, getting a Real ID may only involve renewing your driver's license; costs vary by state, ranging from $10 to $85.

Living in a state that issues a Real ID doesn't mean you'll automatically receive one, so be sure to ask for one if you want it.

"Each state is encouraging its residents to be Real ID ready," per the TSA spokesperson.

Can I still fly if I don't have a Real ID?

When the Real ID Act is enacted, passengers departing U.S. airports will not be allowed through TSA checkpoints without a compliant Real ID.

If you don't want to upgrade your driver's license to a compliant version, you can still travel with a U.S. passport or any of the following TSA-approved forms of identification:

• U.S. passport card
• DHS Trusted Traveler card ( Global Entry , Nexus, SENTRI, FAST)
• Permanent resident card
• U.S. Department of Defense ID
• Border-crossing card
• State-issued enhanced driver's license
• Federally recognized, tribal-issued photo ID
• HSPD-12 PIV card
• Foreign government-issued passport
• Canadian provincial driver's license or Indian and Northern Affairs Canada card
• Transportation worker identification credential
• U.S. Citizenship and Immigration Services employment authorization card (I-766)
• U.S. merchant mariner credential

Travelers under 18 need not provide identification when traveling with a companion. A TSA PreCheck card is not a valid form of compliant photo ID.

Could the deadline be pushed back again?

Even though the TSA says it will move forward with the Real ID deadline next year as planned, it's reasonable to remain skeptical given previous delays to 2021, 2023 and now 2025.

"Travelers have seen this deadline slip so many times, and so far back, that they may understandably be tuning out the agencies' messaging found at airports," said Henry Harteveldt, founder of Atmosphere Research, a travel industry analytical firm. "It will be critical for DHS, the TSA, and airlines to communicate the upcoming change later this year, ideally starting no later than the Thanksgiving travel period."

Bottom line

For those who don't already have a Real ID, you have a little less than a year to obtain one. As the deadline approaches, make an appointment at your local DMV sooner rather than later.

Also note that even if you have Clear or TSA PreCheck, you still need an ID matching Real ID requirements.

"Should the deadline slip modestly, I suspect travelers will understand. But if the deadline slips more than three months, especially if this occurs at the last minute, I'm concerned DHS and TSA will lose their remaining credibility," warned Harteveldt. "Travelers will engage in a massive communal eye-roll. It will be like the fable of the boy who cried wolf — when the agencies are ready to implement, no one will believe them."

Related reading:

• Everything you need to know about getting a Real ID
• The top credit cards for Global Entry and TSA PreCheck
• Real ID requirements for air travel in US delayed until 2025
• Why you should get TSA PreCheck and Clear — and how you can save on both
• Clear is latest TSA PreCheck enrollment provider
• 7 ways to get free or discounted TSA PreCheck, Global Entry and Clear

Real ID deadline is rapidly approaching, what to know about the new flight requirement

The really real deadline to make your state-issued identified card, or driver’s license Real ID compliant will be here before you know it. 

And you won’t be fly domestically after 2025 without it. The government has been trying to make Real IDs a thing for a while, initially passing The Real ID act in 2005 in an attempt to set “minimum security standards” for state-issued identification documents.

The law was set to take effect in 2020 but was pushed back by the Department of Homeland Security over “backlogged transactions” at MVD offices nationwide as a result of the COVID-19 pandemic, according to USA TODAY reporting . 

The May 2025 extension was necessary, DHS says, as state driver’s licensing agencies worked to address the mountains of paperwork, which in turn impacted the MVD’s ability to make any real progress on the Real ID rollout. 

“Following the enforcement deadline, federal agencies, including the Transportation Security Administration, will be prohibited from accepting driver’s licenses and identification cards that do not meet these federal standards,” DHS said in 2022. 

Learn more: Best travel insurance

That means every every traveler, 18 or older, must have a compliant form of identification in order to travel.

Here’s what to know. 

When does Real ID go into effect? 

The Real ID “full enforcement date” is Wednesday, May 7, 2025, according to DHS. 

When will a Real ID be required to fly?

You or your loved ones need to have a Real ID compliant document, driver’s license or identification card, by May 7, 2025. 

If you have another form of identification that is TSA-approved, like an up to date passport or a permanent resident card then you probably don’t need a Real ID compliant document.

Here are a couple TSA-approved alternatives, if you’re on the fence about getting a Real ID.

• State issued enhanced driver’s license
•  DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)
• U.S. Department of Defense ID, including IDs issued to dependents
• Border crossing card
• An acceptable photo ID issued by a federally recognized Tribal Nation/Indian Tribe
•  HSPD-12 PIV card
• Foreign government-issued passport
•  Canadian provincial driver's license or Indian and Northern Affairs Canada card
• Transportation worker identification credential
• U.S. Citizenship and Immigration Services Employment Authorization Card (I-766)
• U.S. Merchant Mariner Credential
•  Veteran Health Identification Card (VHIC)

How long does it take to get a Real ID?

It will take about two weeks , or 15 business days to get your Real ID or Enhanced Driver’s License from your state's Motor Vehicle Department.

Enhanced driver’s licenses, which are only issued in a couple of states, including Washington, Michigan, Minnesota, New York and Vermont, are considered acceptable alternatives to REAL ID-compliant cards, DHS says. 

How do I know if I have a Real ID? 

All Real IDs will have a stamp on the right hand corner to show that the identification document meets federal standards set forth by The Real ID Act of 2005. 

The symbol stamped on your Real ID card will vary, depending on which state you obtain your new identification card from. 

What does a Real ID look like? 

Your Real ID will have most, if not all of the information that’s included on your driver’s license. 

The only difference is the seal included in the right-hand corner. 

Americans will need Real ID to travel, enter US federal buildings in 2025: Here are the requirements

NEW YORK -- The United States is less than a year out from the Department of Homeland Security's federal requirement for Real ID for domestic flights and entering federal facilities, and to help you get ahead -- and avoid a dreaded hour-long wait at the DMV -- "Good Morning America" has gathered all the essential details you need to ensure your identification is up to date.

WHAT IS A REAL ID?

The U.S. Department of Homeland Security previously delayed the implementation of Real ID several times over the past few years due to the COVID-19 pandemic. But as of this week, U.S. residents have under a year to obtain their soon-to-be federally required form of identification.

Here's what you need to know:

The federal Real ID Act was passed by Congress in 2005 following the 9/11 Commission's recommendation that the Federal Government "set standards for the issuance of sources of identification, such as driver's licenses," the DHS states on its website .

The new rules set out which forms of identification may be used to board flights within the United States and to enter secure federal facilities such as military bases, federal courthouses and other federal facilities.

Applying for a Real ID requires proof of identity, proof of residency and a trip to your local DMV. See below for more on the full requirements and application process details.

All U.S. states, the District of Columbia and five U.S. territories are issuing Real IDs.

You can visit the DHS website for additional answers to some frequently asked questions about Real ID.

REAL ID APPLICATION REQUIREMENTS

Requirements are largely similar across the states, but as of 2021, according to DHS, states are no longer required to collect a social security document from a Real ID applicant. They still must collect and retain the number as part of the application process to verify that information with the Social Security Administration as currently required by the Real ID regulations.

"Not all states have applied this, so please check with your state driver's licensing agency to find the most up to date information," the DHS website states.

In California for example, residents can apply for a Real ID by filling out an application online and upload documents before visiting a DMV office with their uploaded documents to complete the application, which should only take about 15 minutes in person, depending on wait times.

Here's everything California residents would need to provide for the application:

Proof of identity: One original or certified document. For example, a valid passport or birth certificate. Legal name change document is required if name on proof of identity is different from the name on the other documents such as a marriage certificate or adoption papers.

Proofs of California residency: Two documents, paper copies. For example, a utility bill or bank statement.

Social Security number: Some exceptions may apply. Click here for additional details from the DMV REAL ID page.

WHAT IS THE LATEST DEADLINE FOR REAL ID?

Earlier this week marked one year before DHS begins enforcing the Real ID requirement on May 7, 2025.

Starting on that date, a Real ID or other federally approved identification will be required to board domestic flights and access certain federal facilities.

Federal agencies including Transportation Security Administration may only accept state-issued driver's licenses and identification cards as identification for the purposes of accessing federal facilities -- including TSA airport security checkpoints -- if the license or card was issued by a Real ID compliant state in accordance with the Real ID security standards.

Enhanced Driver's Licenses issued by Washington, Michigan, Minnesota, New York and Vermont are considered acceptable alternatives to REAL ID-compliant cards, according to DHS, and will also be accepted for official REAL ID purposes.

WHAT DOES A REAL ID LOOK LIKE?

The Real ID looks almost the same as a current state ID card or driver's license, but has a compliant star marking.

Some differences may vary by state, such as in California, where a small golden bear appears on the top right corner with the white star on the animal's left side.

If an ID says "federal limits apply," that person will not be able to board a domestic flight or enter federal facilities, such as military bases, federal courthouses, and other locations after the May 7, 2025, deadline.

DOES THE REAL ID REPLACE A PASSPORT?

The Real ID does not replace a passport for international travel, however it ensures that travelers can fly domestic within the U.S. and access secure federal locations without additional documentation, according to the DMV.

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Check your travel documents — REAL ID required for domestic travel starting 2025

by Cristina Flores, KUTV

SALT LAKE CITY (KUTV) — The Department of Homeland Security announced that starting May 7, 2025, all travelers over age 18 will be required to possess a REAL ID to board domestic flights and/or cross the border.

This directive serves as a reminder for people to ensure they have the necessary documentation for future travel plans.

Most Utahns are already compliant with REAL ID requirements . The Utah Department of Public Safety said REAL IDs have been issued in the state for years, and around 80 percent of Utahns have them.

If you want to verify, check your Utah driver license or state ID and make sure it bears a gold star.

If you want to travel internationally, you will still need a passport.

MORE: Fans following Taylor Swift to Europe after finding Eras Tour tickets less costly there

Veteran Utah travel agent Suzy Gustafson of SG Travel Two, said she's more concerned about travelers having valid passports than having REAL IDs, since most Utahns have them.

Gustafson said people who travel out of the U.S. often overlook the fact that many countries, except for Mexico, require passports to be valid six months beyond the date of the return flight.

That means passport holders should treat the document as if it expires after 9.5 years, not 10 years.

She has known travelers who have been turned away at the airport for international flights because their passport does not meet that requirement.

"They will not let you on the plane," she said.

The risk of financial loss due to improper documentation is real if you miss your flight and lose hotel rooms or other accommodations.

Gustafson said most travel insurance plans will not cover you if you miss a flight because your documents aren't in order.