manage my celebrity cruise

Celebrity Cruises 4+

Elevate your experience, royal caribbean cruises ltd..

• #127 in Travel
• 4.7 • 185.7K Ratings

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Description.

A lifetime of vacations, at your fingertips Explore cruises – from Europe to Alaska, the Caribbean to Asia – and book with just a few taps. Handle all your travel planning, too. Find and book great deals on flights, explore transportation and lodging options, and plan your entire journey. Learn more about our brands, ships, and destinations by watching exciting videos. And learn about the benefits of our loyalty program, the Captain’s Club®. Enroll with a simple tap or track your tier and benefits if you’re already a member. Vacation planning, redefined Once you’re booked on a cruise, plan your entire vacation from the app. Reserve shore excursions for every port, purchase or upgrade beverage packages for endless toasts, and internet packages to stay connected while at sea, though the app is free to use on ship Wi-Fi. Put together a relaxing spa day... or days... and make dining reservations at distinctive specialty restaurants. Explore other pre-cruise deals in the casino, check out VIP Passes and make your cruise truly special with gifts and gear. And don’t forget to link reservations with your travel party so you can make plans together. Set sail like a pro As your cruise approaches, use the app to check-in and qualify for the fastest boarding experience. Before you head to the terminal on boarding day, begin your mandatory safety briefing and access your set sail pass. To plan all the fun, find all the shows and activities in the Daily Planner and build your personalized calendar. We’ll even remind you with a notification when you have plans. Be sure to smile for the camera because you’ll be able to view, purchase and download your photos right from the app (on select ships). Use the app to find your way around with detailed deck maps and chat with your travel party through group or 1-on-1 chats. You can track your onboard expenses in the app (or not... you’ll be on vacation, after all) and learn how to book your next cruise while onboard for the best deals. After your cruise, you can continue to track your loyalty status and perks, keep up with the latest and greatest from our family of brands in the video library, and start planning and booking your next cruise. Because we know this won’t be your last! More than a cruise app Make sure you turn on auto-updates, so you can keep up with all the ways we improve the app for all your travel needs. Features may vary from ship to ship. App is free to download and use. In-app purchases available. Once onboard, connect to your ship's guest Wi-Fi. No internet package required. We continue to develop and enhance the app and are looking for your ideas and feedback. Email [email protected] and tell us what you’d like to see in the future.

Version 1.57.1

With this release, we enhanced the experience for cobrand cardholders and enriched the Loyalty Hub with cruise nights and sailing history data. We also improved the app's speed and usability, and fixed bugs. Make sure you turn on auto-updates, so you can keep up with all the ways we improve the app.

Ratings and Reviews

185.7K Ratings

Norwegian Excursion

My wife and I recently completed a 12 day cruise to Norway on the Celebrity Apex. I chose this particular cruise as I am of Norwegian Heritage and have always wanted to go to Norway and it happened to start on my 70th Birthday. Everything about the cruise was wonderful and exceeded my expectations. I love the layout of the Edge Class Ships and particularly enjoyed the Magic Carpet and spending some relaxing time in the afternoons in Eden. We ate dinner most Nights in Normandie and our wait staff of August, Eric and our Sommelier, Anthony made each night special. They were friendly, informative and attentive, which added to our enjoyment of our cruise. Also, the food was very good. It had been quite a few years since our last Celebrity Cruise and although their food was always good, it seemed they have upped their game since then. As for our stateroom, we had a Celebrity Concierge Class cabin with an Infinite balcony that we really enjoyed as it gave us more usable space in the room. Our cabin attendant Jaime was very friendly, kept our stateroom immaculate and was on the spot when we had a minor emergency, when the bathroom flooded. This was my 17th cruise and 5th with Celebrity and certainly one of the most memorable. We are already booked for the 2nd voyage of the new Celebrity Xcel next November and can’t wait!

Comfortable cruising

Just before COVID my husband & I booked three back to back cruises from Honolulu to Sydney, Melbourne and the Great Barrier Reef. It was the trip of a lifetime for us. Wonderful activities every day, lectures each day about the ports we were approaching and history of the South Pacific and we loved hearing about Captain Cook. Plenty of interaction with the passengers from Australia who were returning home from Hawaii after doing their holiday shopping. We learned so much by joining them at meals and hearing their recommendations for where we should visit and what we shouldn’t miss. Crossing the international dateline was a huge experience and the officers of the ship made the passengers a big dance party on one of the upper decks and fun was had by all. Except for kissing a dead fish, which a few of us did! We made some lovely connections which we still hear from via email. We’re booked again in March on Beyond with friends. Can’t stay away too long. Celebrity is our go-to cruise line for a perfect vacation!

Celebrity edge

I like the room with balcony and the bathroom is bigger than princess cruise. The room services staff was very nice. The dining room is set up nice and roomy and perfect view. The 14 floors buffer food is ok and not much change. Wish could have more variety food to select. Not much Asian food and few staffs seems tired and not much welcome or happy to serve food to guests. The main restaurant food is good, not much activities to celebrate in the dinning during holidays. I don’t feel the festive or holidays decorations in the dinning room. Not much going on for gift shops for the sale like princesses cruise for the fun of the shopping spirit. The lobbies areas are highlighted for the holidays, lots of music and entertaining and bars. Area for seating is plenty and the shows are great. The photo shop is much self service, the staff need little bits of cheering and enthusiastic of happy. I like the 15 floors for the exercise followed by the trails to walk or running. The gym room has good size and not humidity. I wish they could highlight some the activities program on the daily news paper and on TV or announce on over head speaker. I did not see much games or Chinese mah jong activities supplies in the social room or other areas for the guests to relax playing with there family. Over all I do enjoyed my trip and certainly with my families members gathering. But once comes with individual or solo, i was boring little bit.

App Privacy

The developer, Royal Caribbean Cruises Ltd. , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Contact Info
• User Content
• Identifiers
• Sensitive Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Financial Info
• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

• Developer Website
• App Support
• Privacy Policy

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Your Celebrity Cruise Information

Congratulations on your upcoming Celebrity Cruises cruise and thank you for selecting The Cruise Web! Here you will find important information to assist you in your preparations to your cruise vacations:

NOTICE : Health and safety protocols, guest conduct rules, vaccination requirements and regional travel restrictions are fast evolving, vary by cruise line, ship, destination and travel supplier, and are subject to change without notice. Due to evolving health protocols, imagery and messaging may not accurately reflect onboard and destination experiences, offerings, features, itineraries, protocols and/or restrictions. These may not be available during your voyage, may vary by ship and destination, and may be subject to change without notice.

Each traveler is responsible for ensuring their compliance with all passport, visa, vaccination and/or other entry/exit requirements and payment of any charges, fees, duties, taxes or assessments related to your travel.

To learn more about the latest travel requirements for Celebrity Cruises, CLICK HERE .

Ready to Redeem Future Cruise Credits?

We are available  7 days a week  to help with all of your cruise vacation planning , including with Future Cruise Credits .  CLICK HERE  to learn more about redeeming Future Cruise Credits , or call  1-800-377-9383 .

10% OFF SHORE EXCURSIONS!

See if you're eligible for our exclusive  10% SAVINGS  on shore excursions by calling  1-800-377-9383 .

Your Tickets:

To view your eDocs (and printable luggage tags), complete the check-in process from 90 days to 72 hours prior to your sail date. Please pre-register online (please click the link below for online registration) and print out your boarding pass. If you miss the check-in window, you will be required to complete this process at the pier two hours prior to the published sailing time.

Pre-registration:

Due to increased security in ports worldwide, your embarkation will be much faster and easier if all of your pertinent information is already in the cruise line's check-in system. Please CLICK HERE to pre-register online . We also recommend installing the Celebrity App for effortless pre-cruise planning, check-in and more!

IMPORTANT NOTICE: By booking with The Cruise Web, Passenger explicitly agrees to the terms of the Cruise Ticket Contract ( https://www.celebritycruises.com/content/dam/celebrity/pdf/Celebrity-Cruise-Ticket-Contract.pdf ). Please read all sections carefully as they affect the passenger's legal rights.

Identification, Passport & Visa Information:

Proof of citizenship and photo identification will be required for your vacation. A valid US passport and visa (for certain destinations only) may also be required for your travel . The United States Department of State has recently changed documentation requirements for travel outside of the United States, and continues to review these requirements. For example, when traveling to certain countries, your passport must be valid for several months beyond the date in which you expect to complete your travel and return home. Please visit the State Department website at www.travel.state.gov , for the official and most up to date documentation requirements, and also for instructions on how to renew or obtain a passport. You may also contact the National Passport Information Center toll free at 1-877-487-2778.

NOTE : Effective May 3, 2023, travelers who elect to use a U.S. state-issued driver's license must ensure that it is   REAL ID-compliant , which should be indicated by the presence of a star located near the upper corner of the card.

Non-US citizens should check with their local consulate to determine the specific documents required for travel.

Shore Excursions:

Optional shore excursions are a great way to make the most of your cruise vacation, and we suggest booking yours with either The Cruise Web's third party excursion partner,  Shore Excursions Group , or directly with the cruise line.

Advantages of booking your excursions with Shore Excursions Group, our preferred partner, include up to 40% savings, a money-back guarantee, more tour options, guaranteed return to ship and 24/7 traveler support at 1-866-703-0606.

NOTE : Excursions booked through Shore Excursions Group are NOT operated by the cruise line, but rather are arranged by Shore Excursions Group.

Cruise Web Exclusive : SAVE 10% on Excursions. Call 1-800-377-9383 to see if you're eligible!

To browse shore excursions from Shore Excursions Group (The Cruise Web's 3rd party tour partner), please CLICK HERE .

To browse shore excursions directly with Celebrity Cruises, please CLICK HERE .

Either way, we recommend you book early for the best selection, as shore excursions and tours have limited capacity and fill up quickly!

Preferred Flights:

If your vacation package includes airfare, your airfare is subject to the carriers, dates, times, and routing selected by the cruise line or provider. You may also contact your Cruise Web cruise specialist to request Preferred Flights through Cruise Web's cruise line partners. Preferred Flights are strongly encouraged to accommodate your flight dates, times, routing, or airline choices. The cost of Preferred Flights is from $75 to $200 per person, depending on the cruise line, plus any difference in airfare.

Travel Protection:

Travel insurance is available through our partner, Travel Guard Insurance. Please call your cruise consultant for pricing and full coverage details as soon as possible. Coverages may vary and not all coverage is available in all jurisdictions.  CLICK HERE for more information about travel protection offered through Travel Guard .

Travel Advisories and Vaccination Requirements:

For health advisories and vaccination requirements, visit the Center for Disease Control at www.cdc.gov . For US State Department travel advisories, see www.travel.state.gov . To learn more about the latest travel requirements for Celebrity Cruises, CLICK HERE .

Frequently Ask Questions:

Please CLICK HERE to read our F.A.Q. guide .

Information About Ports:

Please CLICK HERE for more information on different ports of call .

Terms and Conditions:

Please CLICK HERE to review Terms and Conditions .

Still Have Questions?

Please contact your personal Cruise Consultant or CLICK HERE to email your questions .

We Make Vacation Planning Easy

With an overwhelming world of choices, we understand you may need some personal assistance to plan your perfect vacation. From finding the right destination to choosing the best departure date, we're here to help. Plus, our experienced travel consultants have access to exclusive vacation deals to make sure you get the best value for your time and money.

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• South Korea
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• Celebrity Cruises

• Summer Sale - 75% Off 2nd Guest
• 3rd & 4th Guests Sail Free
• Free Caribbean Veranda Upgrades
• Galapagos 20% Savings + Free Flights
• Resident Rates
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• All Included
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• View All Packages
• Captain's Club Overview
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• Loyalty Exclusive Offers
• Tiers & Benefits
• Loyalty Status Match
• Celebrity Cruises Visa Signature® Card

Enjoy 75% off your second guest’s cruise fare and get bonus savings of up to $200.

The First-Timer's Guide to Celebrity Cruises

Nautical miles ahead of any other vacation.

Celebrity is different.

As in "you'll never want to vacation any other way" kind of different.

Every detail is elevated beyond what you ever thought a vacation could be.

 You'll enjoy the intimate feel and thoughtful service of a smaller ship, the variety and excitement of a bigger one, and experiences you won't find anywhere else.

So, if you want to explore the world or get away from it for a little while, Nothing Comes Close to Celebrity Cruises.

What's Included in Your Cruise

Vacations should be easy, right? We couldn’t agree more. That’s why so much is already included in your fare, from live entertainment all around the ship to delicious meals sure to satisfy every craving.

From reinvented verandas that put more room in your room to the luxurious suites of The Retreat®, we offer a variety of accommodations to fit your vacation style.

Breakfast, lunch, dinner—and even a bite or two in between—are included in our main restaurants, Oceanview Café, and other complimentary dining spots.

From jaw-dropping stage productions to interactive gameshows to friendly pickleball competition, there’s never a dull moment on board.

Get your reps and miles in at our state-of-the-art fitness center with floor-to-ceiling views—or hit the outdoor walking/running track and enjoy fresh sea breezes.

Traveling with kids? We’ll keep young explorers entertained and inspired at our complimentary Camp at Sea (ages 3–12), while older kids can chill at our Teen Club.

Kick back at a pool that rivals any high-end beach club—minus the admission fee. Soak in the hot tub and soak up the view. Or unwind at our serene, adults-only Solarium pool. 

Plan like a Pro

Planning your cruise should be as relaxing as going on one. Below is everything you’ll need to find the perfect Celebrity vacation for you. Discover our destinations, explore our ships and accommodations, and get tips on flight, hotels, excursions, and ways to make your vacation, well, more you.

SEE WHERE WE SAIL

Meet Our Fleet

Staterooms and Suites

Limited-Time Offers

How to Choose Your Cruise

Pre-Cruise Planning Tips

Choosing the best stateroom

Tips for Flights, Hotels & More

What To Expect On A Cruise

Cruises vs Resorts

The Best Family Vacation

Things to do on your cruise.

Our ships are just as full of must-do experiences as the places they take you. Here’s a look at what you won’t want to miss while you’re on board.

Eat & Drink

Live Shows & Activities

Things To Do

Your Guide to Everything Onboard

Best Activities on a Cruise Ship

Enhance Your Cruise with the Celebrity App

Explore Nightlife

Ways to Stay Fit On a Cruise

Know before you go.

You’re all booked. Your time off is approved. The countdown is officially on. Now what? Here’s how to put all the finishing touches on your vacation, like excursions, drink packages, and more—and how to get ready so you can breeze aboard.

Plan Your Shore Excursions

Purchase Your Drink Packages

WiFi Packages

Must-Have Travel Documents

Choosing A Drink Package

Guide to Dining Options

Cruise Packing Tips

WHAT TO WEAR ON A CRUISE

THINGS NOT TO DO ON A CRUISE

Preparing For Your First Cruise

What Are Cruises Like

Embarkation Day

Ready to cruise search all cruises sailing now.

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Still Have Questions?

Previewing: Promo Dashboard Campaigns

NOW TRANSPARENT PRICING

No more hidden surprises, the price you see is the price you get.

Prices now include taxes, fees, and port expenses.

• Need help? 1-888-751-7805 000 [TEST] 1-888-751-7805 000 [TEST]
• Let Us Call You CALL ME
• Drink Packages
• Shore Excursions
• Flights by Celebrity℠
• Hotels by Celebrity
• Manage Reservation
• Upgrade with MoveUp
• The Celebrity Store
• My Tier and Points
• Join Captain's Club

Already booked? Sign in or create an account

• South Korea

New Zealand

• Grand Cayman
• St. Maarten
• U.S Virgin Islands
• New England & Canada
• Pacific Coast
• Antarctic Ocean
• Panama Canal
• Transatlantic
• Transpacific
• Cruise Ports (+300)
• Mediterranean
• Perfect Day at CocoCay
• special link test
• All Inclusive
• Bucket List Cruises
• Cruise & Land Package
• Groups & Events
• New Cruises
• Popular Cruises
• Specialty Cruises
• Captain-Curated Shore Excursions
• Destination Highlights
• Group Excursions
• Private Journeys
• Shore Excursions Overview
• Small Group Discoveries
• 360° Virtual Tours
• Celebrity Apex® NEW
• Celebrity Ascent℠ COMING SOON
• Celebrity Beyond℠ NEW
• Celebrity Constellation®
• Celebrity Edge®
• Celebrity Eclipse®
• Celebrity Equinox®
• Celebrity Infinity®
• Celebrity Millennium®
• Celebrity Reflection®
• Celebrity Silhouette®
• Celebrity Solstice®
• Celebrity Summit®
• Explore Edge Series

Galapagos Expedition Series

• Celebrity Flora®
• Celebrity Xpedition®
• Celebrity Xploration®
• The Retreat
• All Suites. All Included
• Iconic Suite
• Penthouse Suite
• Reflection Suite
• Royal Suite
• Signature Suite
• Celebrity Suite
• Aqua Sky Suite
• Horizon Suite
• Concierge Class
• Galapagos Accommodations
• Eat & Drink
• Entertainment
• Spa & Wellness
• Cruising 101
• Cruise Fare Options
• Cruise Tips
• First Time on a Cruise
• What is Included on a Cruise
• Future Cruise Vacations
• Accessible Cruising
• Captain's Club Rewards
• Cruise Insurance
• Flights by Celebrity
• Healthy at Sea
• Manage Cruise
• Travel Documents
• Royal Caribbean International
• Celebrity Cruises
• 40% Off Every Guest + Savings Bonus
• Alaska Cruisetour Savings
• Galapagos 20% Savings + Free Flights
• Resident Rates
• Exciting Deals
• View All Offers
• All Included
• Cruise & Land Packages
• Dining Packages
• Photo Packages
• Wi-Fi Packages
• View All Packages
• Captain's Club Overview
• Join the Club
• Loyalty Exclusive Offers
• Tiers & Benefits
• Celebrity Cruises Visa Signature® Card

Everyone saves 40% on every sailing and receives an added savings bonus of up to $200 per stateroom. Plus, on select sailings, 3rd and 4th guests sail for free.

• Bill of Rights
• Best Price Guarantee
• Travel Advisories
• Conduct Policy
• Refusal to Transport
• Help & Faqs

There are many easy ways to contact Celebrity Cruises®. Looking to speak to a vacation planner to book or have a question about an itinerary? Already booked and want to find out about shore excursions? Want to find out about your Captain’s Club benefits? There’s a Celebrity phone number or email address for every need. Check out all the ways to contact Celebrity Cruises below.

North America Region

Book a celebrity cruise vacation.

• Reserve your Celebrity Cruise vacation 1-888-751-7804
• Group Bookings (8+ staterooms) 1-888-727-4907
• Corporate Group Quotes 1-800-722-5934, option 1
• Charter Quotes 1-800-722-5934, option 1
• Hours of Operations Eastern daylight/standard time zone
• Monday-Sunday: 7 AM – 12 AM

Already Booked

• Existing Reservations 1-888-751-7804
• Reservations( U.S. and Canada) Email Address: [email protected]
• Online Check-in 1-877-200-2897
• Online Check-in Email Address: [email protected]
• Celebrity Website Assistance 1-800-722-5941
• Website Assistance Email Address: [email protected]
• Guests with Disabilities / Special Needs 1-866-592-7225
• Guests with Disabilities / Special Needs Email Address: [email protected]
• Captain's Club Assistance and Inquiries 1-844-418-6824
• Captain's Club Email Address: [email protected]
• Captain's Club International: 1-316-554-5961
• International Number 1-316-554-5961
• International Reservations( Guests Outside U.S.) Email Address: [email protected]
• Flights by Celebrity Quotes and Inquiries 1-800-533-7803
• Air Arrangements Email Address: [email protected]
• Cruise Gift Certificates 1-888-837-5676
• Media Relations and Press Inquiries: [email protected]

Post Cruise Inquiries

• Celebrity Guest Relations Department 1-844-418-6824
• Post Cruise Questions or Comments: [email protected]
• Lost and Found / Lost Luggage 1-844-418-6824
• Lost and Found / Lost Luggage: [email protected]
• U.S and Canada Hours Eastern daylight/standard time zone
• Monday-Sunday: 8 AM - 8 PM

International

Celebrity cruises australia.

• Phone: 1800 003 002
• Email Address: [email protected]
• Local Times: Monday-Friday: 8am-8pm
• Saturday: 10am-4pm Sunday: 10am-2pm
• Phone: (+43) 800298462
• Local Times: Monday - Friday: 09:00 AM to 06:00 PM
• Saturday: 09:00 AM to 05:00 PM Sunday: 10:00 AM to 04:00 PM
• General enquiries for Trade: [email protected]
• Groups enquiries for Trade: [email protected]
• Post Cruise customer relations enquiries: [email protected]
• Airsea inquiries: [email protected]

Royal Caribbean Cruzeiros Brasil

• Phone: +55 (11) 3090-7200
• Phone: +55 (11) 4858-7400
• Email Address: [email protected]
• Mailing Address: Rua Espírito Santo, 315, 10º andar. CEP 09530-701 São Caetano do Sul – SP

Celebrity Cruises Mexico Servicios, S.A. de C.V

• Phone Number: Within Mexico 800 759 0380
• Mailing Address: Blvd. Manuel Avila Camacho 36 piso 20 Lomas de Chapultepec CP 11000, México D.F.
• Phone: (+45) 80254589
• Local Times: Monday to Friday 09:00AM to 06:00PM
• Saturday 10:00AM to 05:00PM Sunday: Closed
• General inquiries for Trade: [email protected]
• Groups inquiries for Trade: [email protected]
• Post Cruise inquiries: [email protected]
• Airsea inquiries: [email protected]
• Payment & refunds inquiries: [email protected]
• Phone: 0046 (0) 20 386 386
• Email Address: [email protected]
• Saturday 10:00AM to 05:00PM
• Phone: (+358) 0800412932

Germany (Frankfurt Office)

• Phone: (+49) 08007240346
• Saturday: 10:00 AM to 05:00 PM Sunday: 10:00 AM to 04:00 PM
• Local Times: Monday to Friday 09:00AM to midnight
• Saturday and Sunday 10:00AM to midnight
• Phone: 0800 445 885
• Email: [email protected]
• Local Times: Monday - Friday: 9AM - 8PM
• Weekend: Closed

Norway (Oslo Office)

• Phone: (+47) 80013933

Spain (Barcelona Office)

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Manage my booking

By jomf , June 26, 2013 in Celebrity Cruises

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Whereabouts on manage my booking should any OBC show?

Finally managed to get the drinks to show but the OBC is nowhere to be seen!

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I stand to be corrected, but I don't think it does. It should be on your booking confirmation invoice though. In the middle of the sheet, the 'charges' section should show $200 ONBRDCR, but across the line it should all be 0's as you have not been charged for it. Clear as mud?

It does not show on your online account.

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Call X and have them reprint your new booking.

Agree -- it is on the Booking Confirmation - Guest Copy

I am looking at one right now, and there it is, under the third section that is titled

"Booking Charges - Currency: USD"

(Is the wording different for those who pay in different currency, or book outside the USA?)

If you did not receive your copy, just call Celebrity (or call your TA if you booked with a TA), give them your reservation number and ask them to send you one. They should email it to you right away.

Whenever I make changes to my reservation and request an updated copy, it typically appears in my in-box by the time I get off the phone.

Whereabouts on manage my booking should any OBC show?   Finally managed to get the drinks to show but the OBC is nowhere to be seen!

We have $500 OBC, but it doesn't show up online anywhere, but we went down to our TA and got them to print out their confirmation of our booking and it said $500 OBC, we will take this onboard with us

It is important to make sure you always receive a copy of the cruise line's official confirmation, not just the TA's confirmation.

Hi, why did you go to the TA? Couldn't they just have emailed it to you?

In the UK we still use snail mail more often than email.

All my dealings with my TA have been by phone or snail mail.

I received in the post this morning a new copy of my confirmation from Celebrity (via my TA) which shows both the drinks package AND our OBC.

At last all is correct, only took months to get it sorted. I'm sure it won't affect our cruise in the slightest but nice not to have to have an argument once onboard...

Quick question--does OBC you receive from a TA show on your account? Or is the OBC being discussed on this thread pertain to the OBC granted by Celebrity?

Quick question--does OBC you receive from a TA show on your account? Or is the OBC being discussed on this thread pertain to the OBC granted by Celebrity?   thanks!

Our OBC came from Celebrity as part of a passages incentive. We didn't get any from our TA. ( got £25 off the total price,which was unexpected )

Thanks jomf. I am thinking the OBC will only show if provided by X. We have had OBC from a TA previously and I never thought to check our account.....so I think I have answered the question then!

ShadowzBtlr

Please note that any OBC will not appear on your ship board account for at least 24 - 48 hours after boarding.

My wife and I have been on 25+ cruises with Celebrity and have always received any promised OBC within 48 hours after boarding.

A manager in the Purser’s office (who we’ve known for several years) provided the following explanation:

An OBC is an “on-board” credit to your ship-board account, and therefore, you will not receive the OBC until you are officially “on-board” the ship. It usually takes from 24 to 48 hours for the ship and the Celebrity HQ in Miami to confirm (via batch data transmissions) who is “on-board” the ship and what “on-board” credits are to be applied to what accounts.

However as others have noted, always bring any documentation (such as emails from TAs or RCCL’s Investor Relations) that promises an OBC.

OBC provided by my on-line TA doesn't appear on the guest copy. It's usually provided in the form of a "gift" and there is a card in the stateroom indicating the amount and listing the agency name as the source.

Please note that any OBC will not appear on your ship board account for at least 24 - 48 hours after boarding. My wife and I have been on 25+ cruises with Celebrity and have always received any promised OBC within 48 hours after boarding. A manager in the Purser’s office (who we’ve known for several years) provided the following explanation: An OBC is an “on-board” credit to your ship-board account, and therefore, you will not receive the OBC until you are officially “on-board” the ship. It usually takes from 24 to 48 hours for the ship and the Celebrity HQ in Miami to confirm (via batch data transmissions) who is “on-board” the ship and what “on-board” credits are to be applied to what accounts. However as others have noted, always bring any documentation (such as emails from TAs or RCCL’s Investor Relations) that promises an OBC.  

Hi, Thanks for this info. Otherwise I would have been down to guest services within the hour:D

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