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Plantronics Voyager 5200 Troubleshooting Guide

For other helpful guides visit the  Plantronics Voyager 5200 resource center

Callers can't hear me / I can't hear callers

• Make sure your Voyager 5200 headset is paired to your mobile phone
• Reposition the headset on your ear as the sensors may not work
• Download the Plantronics Hub and disable Wideband Audio

My headset doesn't give me 7 hours of talk time

• Make sure your headset is paired to your phone
• Disable Wideband Audio in the Plantronics Hub
• Let your headset completely run out of battery then give it a full charge
• Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge

Pairing your Voyager 5200

1. With the Voyager 5200 headset power on press and hold the call button until you hear "pairing"

2. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices

3. Select PLT V5200

4. Once paired the LED lights will stop flashing and you'll hear "pairing successful"

Reset Sensors

1. Wearing the Voyager 5200, tap the call button to test sensors. A talk time voice alert means sensors are working. A tone means the sensors need to be reset.

2. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds.

3. You can disable your headset smart sensors through the Plantronics Hub software under the Settings 

Is your Voyager 5200 no longer working after the troubleshooting steps above?

Consider doing one of two things.

• Request a replacement from the manufacture if the headsets within th 1 year warranty.
• If out of the 1 year warranty, you'll want to order a new Voyager 5200 here or another two different models to consider is the AfterShokz Opencomm  and BlueParrott M300-XT

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• Plantronics Manuals
• Poly Voyager 5200 Series
• User manual

Plantronics Voyager 5200 Series Manual

• User manual (18 pages)

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Headset Overview

Check battery level, low battery warnings, use charge case, pair to mobile device, nfc pairing, pair another phone, make/take/end calls, adjust the volume, voice assistant, enable and use amazon alexa, play or pause audio, use sensors, enable tile, voice alerts list, adjust voice alert volume, headset recovery.

• Callers can't hear me.
• I can't hear callers or music.

My headset will not report 7 hours of talk time after it is fully charged.

Accessories.

• Poly Voyager 5200 Review Video
• Poly Voyager 5200 Series – How to guide Video
• Download manual
• 1 Headset Overview
• 2.1 Check battery level
• 2.2 Low battery warnings
• 3 Use charge case
• 5.1 Pair to mobile device
• 5.2 NFC pairing
• 5.3 Pair Another Phone
• 6.1 Make/Take/End Calls
• 6.2 Adjust the volume
• 6.4 Voice assistant
• 6.5 Enable and use Amazon Alexa
• 6.6 Play or pause audio
• 6.7 Use sensors
• 7.1 Enable Tile
• 7.2 Voice alerts list
• 7.3 Adjust voice alert volume
• 8.1 Headset recovery
• 9.1 Callers can't hear me.
• 9.2 I can't hear callers or music.
• 9.3 My headset will not report 7 hours of talk time after it is fully charged.
• 10.1 Accessories
• 11.1 Poly Voyager 5200 Review Video
• 11.2 Poly Voyager 5200 Series – How to guide Video
• 12.1 References
• 12.2 Download manual

Charge your headset

Your new headset has enough power to pair and make a few calls directly out of the box. It takes approximately 90 minutes to fully charge the headset; the indicator light turns off once charging is complete. A micro USB cable is supplied to allow you to charge the headset with an AC wall charger (not included) or through a PC's USB port. The PC must be powered on to charge via USB 2.0 or higher.

NOTE Always charge at near room temperatures; never charge battery at temperatures below 0°C (32°F) or above 40°C (104°F).

1. Check your earbud battery level:

• Listen to the voice prompt when you remove your earbuds from case and put them on.
• View battery level in BackBeat app. Download at poly.com/software .

2. Check the charge case battery level by pressing the charge case button and viewing the LED inside the case.

A fully charged case can recharge your headset fully two times for an additional 14 hours of headset talk time.

Check the charge case battery status by pressing the button on the side.

Battery status LEDs for charge case

NOTE Charge case is sold separately. Visit poly.com/accessories for more information.

• Slide headset over and behind your ear, then press gently toward your ear. NOTE Remove your eyeglasses before donning the headset for best fit.
• Rotate microphone boom until it is pointed toward your mouth.
• Mic boom moves up and down for a better fit.

Change the eartip for a better fit.

Pair your phone

• Select "PLT V5200 Series." If necessary, enter four zeros (0000) for the passcode or accept the connection.

Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Bluetooth USB adapter.

NFC pairing is an option to pair your phone if there are one or less devices already connected. NFC pairing will not work if there are two devices connected already.

• Ensure NFC is on and your phone's display is unlocked. (Phones may vary.)
• With the headset powered on, lay the headset on the back of phone near the NFC tag on phone as shown until NFC pairing completes. If necessary, accept the connection.

After pairing your headset to your phone, you may want to pair another phone.

• Power on your headset.

• Activate Bluetooth on your phone and set it to search for new devices.

Once successfully paired, you hear "pairing successful" and the headset indicator lights stop flashing.

Answer a call

• Put the headset on to answer a call, or
• Say "answer" after call is announced, or

Reject incoming call

Caller Announcement (mobile phone only) When wearing your headset, you will hear the name of a contact calling so you can decide whether to answer or ignore the call without having to check the phone screen.

An incoming caller name is announced:

• if your phone supports Phone Book Access Profile (PBAP)
• if you granted access to your contacts during pairing process (for many mobile phones, this is preset out-of-the box and may not be necessary)
• if the caller is stored in the phone's contacts list

An incoming caller name is not announced: if the caller is unknown, unlisted, blocked, or the language is not supported.

Mute on reminder* * Plantronics Hub for Mac/Win or Plantronics Hub for iOS/Android required to software)

You can add a mute alert notification by managing your mute feature with Plantronics Hub. If this setting is enabled and you have muted an active call and you start to speak, an alert will remind you that you are still on mute.

Siri, Google Assistant ™ , Cortana Press and hold the Call button for 2 seconds to activate your phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.

With Alexa enabled on your headset, you can ask for directions, call friends, access Alexa Skills and more.

NOTE Amazon Alexa isn't available in all languages and countries.

1. Enable Alexa

• Connect the headset to your mobile device
• Update your Plantronics Hub mobile app (software) if necessary
• Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
• From Plantronics Hub main menu, choose Apps > Amazon Alexa > Enable
• Launch the Amazon Alexa app and follow the instructions to set up your headset

2. Use Alexa

• Click the right earbud to pause or resume streaming audio.
• With active sensors, remove one or both earbuds to pause streaming audio. Put on one or both earbuds to resume audio. NOTE Functionality varies by application.

Smart sensors respond when you put on or take off your earbuds. Customize in BackBeat app. Below describes default settings.

NOTE *Functionality varies by application. May not function with web-based apps.

Reset sensors

You may need to reset the sensors if they are not working as expected.

Disable sensors

Advanced features

Use the Tile app to ring your lost headset or locate it on a map and ask the Tile community for help.

• Launch Plantronics Hub app and ensure that your firmware is up-to-date
• From Plantronics Hub main menu, choose Apps > Tile > Enable
• Launch the Tile app and follow the instructions to connect your headset

Following is a list of common voice alerts. You can use Plantronics Hub to customize some of these alerts. Download Plantronics Hub at poly.com/software

• "Answering call"
• "Battery low"
• "Battery high"
• "Redialing last outgoing call"
• "Incoming call"
• "No phone is connected"
• "Pairing incomplete"
• "Pairing successful"
• "Phone 1 connected"
• "Recharge headset"
• "Volume minimum"

Toggle the volume button when the headset is powered on and idle (not on a call or streaming music) to adjust the volume of the headset's voice alerts.

Firmware Update

Firmware updates are designed to keep your headset current with the latest technology. Update your firmware to:

• Change voice alert/command languages
• Improve performance
• Add new features to your device

You can update your headset wirelessly using either your smartphone or your desktop PC with Plantronics Hub. Download at poly.com/software

With Plantronics Hub for Android/iOS installed on your smartphone, check Settings to see if an update is available.

With Plantronics Hub for Windows/Mac installed on your computer, check Updates to see if a new version of firmware is available for your device.

If you are performing an update using Plantronics Hub from your phone :

• Remove your headset from your ear. Do not use your headset or smartphone until the update iscomplete.
• Disconnect your headset from other devices such as phones, tablets and computers.
• Do not start a second update from a second phone.
• Do not play music on your phone during the update.
• Do not answer or place a call during the update. NOTE If you receive a lot of calls, emails or texts that interrupt your update, try turning on the Do Not Disturb feature in your phone's setting while you update.

If you are performing an update using Plantronics Hub for Windows from your computer using your wireless USB Bluetooth adapter:

• Remove your headset from your ear. Do not use your headset or computer until the update iscomplete.
• Do not start a second update from another device such as a phone or another computer.
• Disconnect other Bluetooth headsets from your computer.
• Do not answer or place a call during the update.

If you receive an over-the-air update failure message, or experience an update failure, take the following steps:

• Download and install Plantronics Hub for Windows/Mac at https://www.plantronics.com/product/plantronics-hub-desktop
• Connect your headset to your computer using a USB cable.
• Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter yourProduct ID (PID) to complete the recovery.

Troubleshooting

Callers can't hear me..

Solutions :

• Ensure headset is paired and connected to your phone.
• Reposition headset on your ear as the sensors may not detecting it is on.
• Reset your sensors (following above instructions) as they may need recalibrating.
• Disable your sensors as they may be incompatible with your specific ear shape.
• Disable HD Voice (Wideband Audio) via Plantronics Hub application as this setting may be incompatible with your phone.

I can't hear callers or music.

• Disable HD Voice (Wideband Audio) which uses more power.
• Completely discharge your headset's battery then give it a full charge.
• Some phones have less efficient Bluetooth connections and thus will not allow for an optimal talk time of 7 hours. The talk time remaining estimate is partly calculated by your historical use so inconstancies in an estimate may occur based on your particular use patterns.

What's in the box

Sold separately at poly.com/accessories .

NEED MORE HELP?

poly.com/support

Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States

Plantronics B.V. Scorpius 171 2132 LR Hoofddorp Netherlands

© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc. 207276-06 02.21

Poly Voyager 5200 Series – How to guide Video

Documents / Resources

Download manual Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc. Download Plantronics Voyager 5200 Series Manual

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Poly Lens Desktop

Poly Lens Desktop is an application that enables you to configure and manage your Poly audio and video devices. This app allows you to connect Poly USB devices to the Poly Lens Portal for management and device Insights.

Functions ​

• Keep your device up to date with the latest software, including Policies
• Personalize your device settings to meet your work style
• Access helpful support
• Connects to the Poly Lens Portal
• Supported on Windows and Mac

Where to Download the Poly Lens Desktop App ​

• Poly Lens Portal User Interface
• Poly Website
• Software Versions

Process to Connect to Poly Lens Portal ​

Poly Lens Portal will send an invite to the user's email or an Admin will configure all in the network to automatically Log into the Poly Lens Desktop and Poly Lens Portal (Loginless). For information, see the following:

• App Deployment
• Device Users
• Personal USB Device - Loginless

Quick Links ​

• Poly Lens Desktop for Windows and Mac Online Help
• Poly Lens Desktop Release Notes

IT Admin to elevate the privileges for end users to Admin to install/update to version 1.5 and beyond.

Supported Softphones ​

• Microsoft Teams, Cisco Webex*, and Cisco Jabber* (on Windows). Note: * Indicates that the softphone requires Lens Desktop 1.5.
• Microsoft Teams and Zoom (on macOS)
• Microsoft Teams (on Windows)

Devices Supported ​

Usb video devices ​.

• Poly EagleEye Cube USB Camera
• Poly Studio E70
• Poly Studio P5, Studio P15, Studio P21
• Poly Studio R30
• Poly Studio USB Video Bar
• HP 430/435, 620/625, 960/965 (Windows Only)

Bluetooth Devices ​

• Poly BT600, BT700
• Poly Sync 10, Sync 20, Sync 40, Sync 60
• Poly Blackwire 3200 Series (currently not supported with Poly+)
• Poly Blackwire 3300 Series
• Poly Blackwire 5200 Series
• Poly Blackwire 7225 Series
• Poly Blackwire 8225 Series
• Poly DA70, DA75, DA80, DA85, DA90
• Poly EncorePro 300 USB Series
• Poly EncorePro 515 USB (HW515/EP515)
• Poly EncorePro 525 USB (HW525/EP525)
• Poly EncorePro 535 USB
• Poly EncorePro 545 USB (HW545/EP545)
• Poly EncorePro 715 USB (HW715)
• Poly EncorePro 725 USB
• Poly MDA400
• Poly MDA524 QD
• Poly MDA526 QD
• Poly Savi 700 Series
• Poly Savi 700-M Series
• Poly Savi 7200 Series
• Poly Savi 7300 Office Series
• Poly Savi 7400 Series
• Poly Savi 8200 Series
• Poly Savi 8200 UC Series
• Poly Savi 8400 Office Series
• Poly Savi 8400 Series
• Poly Savi 8400 UC Series
• Poly Savi Office Base CD
• Poly Savi Office Base CDEM
• Poly Voyager 4200 UC Series
• Poly Voyager 4300 UC Series
• Poly Voyager 5200 UC Series
• Poly Voyager 6200 UC Series
• Poly Voyager 6400 UC Series
• Poly Voyager 8200 UC Series
• Poly Voyager Focus 2 UC Series
• Poly Voyager Focus UC
• Poly Voyager Free 20 Charge Case
• Poly Voyager Free 60 Series
• Poly Voyager Office Base
• Poly Voyager Surround 80 UC
• Poly Voyager Surround 85 UC
• Dell Premier Wireless ANC Headset
• Dell Pro Stereo Headset WH3022
• Dell Pro Wireless Headset WL5022
• Where to Download the Poly Lens Desktop App
• Process to Connect to Poly Lens Portal
• Quick Links
• Supported Softphones
• USB Video Devices
• Bluetooth Devices

Voyager 5200 UC

Be ready to take the call, wherever you’re connected. The Voyager 5200 Bluetooth headset offers Plantronics' most advanced, adaptive noise cancelling with WindSmart technology to reduce disruptive noise. It’s ready to work. Great audio on both sides of the call with four adaptive microphones and proprietary digital signal processing work together to reduce disruptive background noise. With six layers of WindSmart technology ensures your voice comes through clearly, wideband audio for high quality PC telephony and compatible smartphones, and SoundGuard technology providing protection against audio spikes.

Monthly financing options available in shopping cart with qualifying order. Terms and conditions may apply Learn more

Adaptive noise canceling

Be ready to take the call with the Voyager 5200 Bluetooth headset, featuring our most advanced, adaptive noise cancelling and WindSmart technology. It identifies and cancels out disruptive noise, like wind, enabling you to be heard clearly and seamlessly transition from one environment to the next.

Plantronics Hub

Provide a better user experience and drive productivity. Installed either on a computer or mobile device, Plantronics Hub gives users the flexibility to adjust settings on their device to suit their preferences and work style: customize ringtone and ring location, set call answer/end and mute options, access intuitive user features such as visible mute status, battery status and mute control (Hub desktop only).

Plantronics Manager Pro simplifies UCC planning and deployment. Monitor adoption when deploying devices company-wide. Plantronics Manager Pro SaaS maximizes headset ROI. Gain access to data insights you can leverage to improve processes, employee performance and compliance. Detect hardware compatibility issues before they affect productivity. Check the quality of Bluetooth links. Make data transfers directly into other management systems or create your own applications. Subscribe to Plantronics Manager Pro and harness the power of analytics to drive business results.

• Charge case
• Bluetooth USB adapter
• Micro USB cable
• Small, medium, and large ear tips
• Talk time: up to 7 hours
• Standby time: up to 9 days
• Charge time: approximately 1.5 hours

Up to 75 meters line of sight (250 feet)

.7 oz (20 g)

1 Year limited manufacturer hardware warranty

Mobile phone, PC, Bluetooth enabled deskphone

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Plantronics Voyager 5200 Bluetooth Headset Headphones Review

The Plantronics Voyager 5200 is a mediocre mono Bluetooth headset for phone calls. While the boom mic does an excellent job at separating your voice from background noise, unfortunately, the recording quality is sub-par and your voice sounds muffled and dark. The earbud doesn't enter your ear canal too deeply, making it comfortable to wear for an entire workday and should it start to cause discomfort, you can easily swivel the microphone and use the headset on the other ear. The 6.4-hour battery life falls a bit short of the 7 hours that are advertised, but thanks to its standby mode, it should be more than long enough for an entire work day. While the sound profile isn't well-balanced for music, it's well-tuned for phone calls and voices sound present and detailed, without being harsh or piercing.

Our Verdict

The Plantronics Voyager 5200 is mediocre for mixed usage. Since this is a mono Bluetooth headset, it isn't designed for listening to music and is meant for use while making or receiving phone calls. The microphone does an excellent job of separating your voice from background noises, so the person you're speaking to will hear you clearly even in a noisy office. However, your voice sounds dark and muffled while on phone calls. The comfortable and stable fit makes this headset a very good option if you make a lot of phone calls while running or jogging. Since it's Bluetooth-only, it isn't recommended for gaming, as there's likely too much lag.

• Comfortable and stable fit.
• App offers a ton of customization for phone calls.
• Easy to use controls.
• Microphone has excellent noise handling.
• Swivel microphone allows headset to be worn on either ear.
• Battery doesn't last quite as long as advertised.
• Disappointing microphone recording quality.

The Plantronics Voyager 5200 isn't recommended for neutral sound listening. This is a mono Bluetooth headset that's designed for making phone calls and not listening to music.

The Plantronics Voyager 5200 isn't recommended for listening to music during your commute or while traveling. Since it's a mono Bluetooth headset, it's primarily designed for phone calls. While it could be a decent choice for making or receiving calls during your commute, it doesn't block out any background noise, so it can be tough to hear the person on the other end of the line if you're in a loud environment, like on a bus or airport.

The Plantronics Voyager 5200 is a very good option for making phone calls while running or jogging. The headset is comfortable and feels very stable in the ear, so it shouldn't move even during more strenuous workouts. As it doesn't block out any background noise, it's good for running outdoors so you can stay aware of your surroundings. However, its sound profile is tuned for phone calls, and music will be severely lacking any bass.

The Plantronics Voyager 5200 isn't recommended for listening to music in the office, though they can be an okay choice if you make a lot of phone calls at work. While it's comfortable enough to wear all day, and the 6.4-hours of talk-time should last you a full work day, the unbalanced sound profile and mono design aren't meant for listening to music.

The Plantronics Voyager 5200 isn't recommended for wireless gaming. This headset is Bluetooth only and isn't compatible with PS4 or Xbox One. While you can use it with any Bluetooth-enabled PC or mobile device, the latency will likely be too high for competitive gaming. The sound profile is also lacking in bass and is designed for listening to voices, so explosions and gunshots in your game will be severely lacking in thump.

The Plantronics Voyager 5200 is a Bluetooth-only headset that cannot be used wired.

The Plantronics Voyager 5200 is mediocre for phone calls. While this Bluetooth headset is comfortable enough to wear for long periods, and will likely last an entire work day, the microphone recording quality is disappointing. While on phone calls, your voice sounds dark and muffled. On the bright side, the noise handling is excellent and even in noisy environments, the person you're speaking to can hear you clearly. The app also includes a ton of customization options for phone calls, and the buttons on the headset are easy-to-use while in the middle of a call.

• 6.0 Mixed Usage
• 5.7 Neutral Sound
• 5.7 Commute/Travel
• 7.9 Sports/Fitness
• 5.3 Wireless Gaming
• 5.2 Wired Gaming
• 6.1 Phone Calls
• Updated May 15, 2020: Review published.
• Updated May 12, 2020: Early access published.
• Updated May 07, 2020: Our testers have started testing this product.
• Updated May 07, 2020: The product has arrived in our lab, and our testers will start evaluating it soon.
• Updated Oct 07, 2019: We've purchased the product and are waiting for it to arrive in our lab.

Differences Between Sizes And Variants

We purchased and tested the Plantronics Voyager 5200. There is also a model called the Voyager 5200 UC that comes with a USB dongle for PCs, as well as some 'Office' models that include a dock. These results are only applicable to the regular 5200, as the other variants may perform differently.

Compared To Other Headphones

The Plantronics Voyager 5200 is a mono Bluetooth headset designed for making and receiving phone calls. Unlike most headphones we've reviewed, it isn't designed for listening to music, and its sound profile is tuned so that voices are clear and don't sound piercing or harsh. While the boom microphone's recording quality is sub-par, it does an excellent job of separating your voice from background noise, making it well-suited to use in a noisy office. Check out our recommendations for best Bluetooth headsets for phone calls , or if you want something better-suited for gaming, best wireless gaming headsets .

The Plantronics Voyager Legend Bluetooth Headset is a much worse mono headset for phone calls than the Plantronics Voyager 5200 Bluetooth Headset. Both headsets share almost the same design and feel equally comfortable, well-built, and stable, except the 5200 charges via Micro-USB while the Legend uses a proprietary magnetic charging clip. The 5200 has a better-balanced sound profile for phone calls, resulting in less piercing and painful voices. It also has a much better microphone that makes your voice sound slightly more natural and does a significantly better job of separating your voice from background noises. On the other hand, the Voyager Legend has longer battery life.

The Plantronics Voyager 5200 Bluetooth Headset is better for phone calls than the Jabra Talk 45 Bluetooth Headset . The Plantronics is more comfortable, better-built, and it has more controls, including a volume control. Its boom microphone performs much better in noisier environments. That said, the Jabra's microphone has a better recording quality.

The Apple AirPods Pro Truly Wireless and the Plantronics Voyager 5200 Bluetooth Headset are designed for different uses. The Voyager 5200 is a mono Bluetooth headset that isn't meant for listening to music, while the Apple are truly wireless headphones designed for listening to music. The microphone on the Voyager does a much better job at handling noise, and the app gives you a ton of customization options for phone calls. On the other hand, the Apple come with a charging case, and two earbuds so you can listen to stereo music. Their sound profile is also much better-balanced for music.

The Jabra Evolve2 65 Wireless are more versatile than the Plantronics Voyager 5200 Bluetooth Headset, though they're radically different devices with different intended uses. The Jabra are Bluetooth stereo headphones with a better-balanced sound profile, much longer battery life, a broader range of configuration options, and a superior boom microphone. Meanwhile, the Plantronics is a mono earbud that's far more portable and does a much better job of staying in your ear. Both offer multi-device pairing capability, though only the Jabra are Bluetooth 5.0-compatible.

The  BlueParrott B450-XT Headset is a better headset for phone calls than the Plantronics Voyager 5200 Bluetooth Headset. The BlueParrott has a more balanced sound profile and its boom microphone has a better recording quality. It also has a longer continuous battery life and you can use it while it's charging. However, the Plantronics Voyager is more comfortable and since it's an earbud headset, it's also more portable. Its microphone is better at noise handling, which is handy if you need to take calls on the road from your truck.

The Plantronics Voyager 5200 Bluetooth Headset and the Jabra Elite 65t Truly Wireless are different styles of headsets designed for different uses. While the Plantronics is a mono Bluetooth headset that's designed for phone calls, the Jabra are truly wireless headphones that can be used for phone calls as well as listening to music. The Plantronics' microphone does a much better job at handling noise. Overall, if you're looking for headphones to listen to music and make phone calls from time to time, the Jabra are a better choice, but if you need a headset for the office that's designed specifically for phone calls, the Plantronics is a better pick.

The Plantronics Voyager 5200 Bluetooth headset is a better mono headset for phone calls than the Jabra Steel . The Plantronics is more comfortable, has better controls, and has a more even sound profile that suits speech better. However, the Jabra's boom mic has a better recording quality. 

The Mpow EM12 Wireless Earphone and the Plantronics Voyager 5200 Bluetooth Headset are mediocre mono headsets. The Plantronics is more comfortable, has much better controls, has a better-balanced sound profile for voices, and has much longer battery life. Its boom microphone also handles background noise significantly better than the integrated microphone on the Mpow, and Plantronics has a dedicated companion app with a ton of customization options. On the other hand, the Mpow has a more casual look, and its microphone has a better recording quality.

The Plantronics Voyager 5200 Bluetooth Headset is a better Bluetooth mono headset than the TaoTronics TT-BH041 Bluetooth Headset . The Plantronics is far more portable, easier to use, and is far more stable on the ear. It also has a microphone that isolates speech from ambient noise with greater effectiveness, not to mention it has multi-device pairing as well as a dedicated companion app. Meanwhile, the TaoTronics has a substantially longer continuous runtime and does a better job of reducing audio leakage.

The Plantronics Voyager 5200 Bluetooth Headset and the Mpow Pro Trucker Bluetooth Headset are both solid choices for taking phone calls on-the-go. Some users may prefer the Plantronics' mono earbud design, which is more portable and more stable than the mono on-ear design of the Mpow. The Plantronics also comes with a companion app, and its microphone performs better in noisier environments. That said, the Mpow has a longer continuous battery life, and its microphone has a better recording quality.

The Plantronics Voyager 5200 Bluetooth Headset is better for phone calls than the Plantronics Voyager 3200 Bluetooth Headset . The 5200 is more comfortable and stable and is better-built. It also leaks less noise, and its microphone has a better recording quality and noise handling performance. That said, the 3200 has a better-balanced treble range, so voices and sibilants sound more detailed.

Test Results

The Plantronics Voyager 5200 has a fairly standard Bluetooth-headset design. There's a fairly large ear-hook that goes around your ear, and a thin boom microphone. Overall, it's a little bulkier than some other options but has a straight-forward and professional look.

The Plantronics Voyager 5200 is comfortable. It comes with three sizes of silicone tips, and since they don't enter deep into the ear canal at all, they're comfortable for extended periods. The ear-hook part of the headset is flexible and doesn't put too much pressure on your ear. After a couple of hours, it may start to cause a bit of discomfort and fatigue. Luckily, you can flip the mic around, so you can move the headset from one ear to the other to help reduce discomfort during long periods.

The controls of the Plantronics Voyager 5200 are decent overall. There are volume up/down buttons on the top of the ear-hook, a power toggle on the rear, and two call/media control buttons on the microphone itself. These two buttons more designed for call controls rather than media controls, and while you can only pause/play tracks, there's a good amount of call controls including answer, reject, and redial. You can also use one of the buttons on the mic to trigger your phone's assistant, which can be convenient.

The Plantronics Voyager 5200 is very portable. While it's a bit larger than most pairs of truly wireless headphones, you should still be able to easily slide it into most pockets. If you want something even more portable, check out the Mpow EM12 Wireless Earphone .

The Plantronics Voyager 5200 doesn't come with a case. While a charging case can be purchased separately, we haven't tested it.

The build quality of this headset is good. It's made primarily of silicone and plastic and should be able to withstand a few accidental bumps or drops without sustaining too much damage. The ear-hook is fairly flexible, which should help prevent it from snapping or breaking easily.

The Plantronics Voyager 5200 feels very stable in the ear. Unlike the Plantronics Voyager 3200 Bluetooth Headset , the ear-hook helps keep it in place well, and even more severe head movements don't cause it to fall out or move. The boom mic also stays in place well and shouldn't slide or move around.

• Plantronics Voyager 5200 headset
• 3x Tip sizes
• Micro-USB cable

The sound profile of the Plantronics Voyager 5200 is well-tuned for voices and speech. It lacks quite a bit of bass, but voices sound present and aren't piercing or harsh. However, some voices may sound slightly dull and lispy.

The frequency response consistency of this headset is very good. Provided you achieve a proper fit with the included tips, you should experience similar bass and treble response every time you use it.

The bass accuracy of this headset is very bad. There is practically no low-bass, which is responsible for the thump and rumble in music. Mid-bass, where the body and punch of the bass sits, is very lacking. Luckily, high-bass, where instruments and some low voices get their warmth, is fairly flat and only slightly under-emphasized. While overall music will be lacking bass, this headset is tuned for phone calls and voices, and most people shouldn't notice the lack of bass. If you're looking for a mono headset with significantly better bass accuracy, check out the BlueParrott B450-XT Headset .

The mid-range accuracy of the Plantronics Voyager 5200 is outstanding. The entire range is very well-balanced and accurate, especially the high-mid which, along with low-treble, is responsible for most vocal frequencies. This results in clear and full voices that don't sound weak, distant, or harsh.

The treble accuracy of this headset is okay. Most of the low treble range is fairly well-balanced and accurate, resulting in vocals that should be somewhat detailed, articulate, and present. While the mid-treble range is fairly underemphasized, making vocals sound slightly dull and lispy, this is better than if it were overemphasized, which would result in piercing and painful voices. Most of the high treble range is recessed, resulting in audio that sounds fairly lifeless instead of being hissy, though this shouldn't affect voices too much, as most voices don't reach these higher frequencies.

The peaks and dips performance of this headset is mediocre. The largest peak is in mid-high treble which makes some frequencies sound slightly harsh. Overall, it's small enough that most voices don't come across as piercing or painful. While the peak in mid-high bass doesn't necessarily represent an over-emphasized mid-bass, it shows the relative increase in that range over the very recessed low bass.

Because the Plantronics Voyager 5200 is a mono headset, there is no stereo imaging.

Like with most in-ears, the passive soundstage of this headset is poor. This is because properly activating the resonances of the pinna (the outer ear) is one of the important factors in creating an out-of-head and speaker-like soundstage. Since in-ears and earbuds completely bypass the pinna, their soundstage tends to be perceived as small and located inside the listener's head. That being said, because there's only one earbud, the openness is excellent.

This headset doesn't have any virtual soundstage features.

Note: We were unable to reach 100dB volume while testing this headset. Therefore, the '100 dB' score was tested with the headset at max volume and the '90 dB' score was set 10dB lower.

These are the settings used to test these headphones. Our results are only valid when listening using these settings.

The Plantronics Voyager 5200 isolates almost no background noise. This is likely by design, as while on phone calls, it helps to be able to hear your own voice when speaking. This is also due to the fact that the earbuds rest inside the ear as opposed to going deep into the ear canal and creating a 'plunger-like' feeling that blocks sound.

The leakage performance of this headset is good. There's some leakage at higher frequencies that's slightly above the noise floor of an average office. This means that when using this headset at high volumes, coworkers right next to you may hear some leakage.

This headset has a boom mic.

Like with most Bluetooth headsets and headphones, the recording quality of the mic is sub-par. While your voice is fairly natural and easy to understand, it's also slightly dark and muffled sounding. For a Bluetooth mono headset with better recording quality, check out the Jabra Steel Bluetooth Headset or the Jabra Talk 45 Bluetooth Headset .

The noise handling of the microphone is excellent. Thanks to the boom microphone that sits close to your mouth, the person you're speaking to can hear you fairly clearly even in noisy environments.

The overall battery performance of this headset is sub-par. While the 6.4-hour battery life is only mediocre for headphones, it should be more than long enough for a headset. This is because unlike listening to music continuously throughout your work day, it's likely that you will take breaks between phone calls. The headset also features a standby mode which can help conserve battery life when it's not in use. If you want something similar with better battery life, check out the Plantronics Voyager Legend Bluetooth Headset , though it doesn't perform as well overall. If you want a longer battery life, you could also consider the TaoTronics TT-BH041 Bluetooth Headset or the Mpow Pro Trucker Bluetooth Headset .

The dedicated companion app for the Plantronics Voyager 5200 is good. While it doesn't have an EQ to change the sound profile, like with most good apps for headphones, it has a lot of customization options specific to phone calls, such as the ability to configure the sensors in the headset to automatically answer or reject a phone call while you're wearing the headset. The headset is also compatible with the 'Tile' app so you can find it in case it's misplaced.

The Plantronics Voyager 5200 supports NFC pairing to easily connect to an NFC-enabled device. You can also pair it to two devices so you can easily switch between your phone or PC. The Android latency is among the lowest we've ever recorded. However, it's noting that this was measured while streaming a YouTube video, and apps seem to compensate for this differently, so your mileage will likely vary in real-world usage.

The Plantronics Voyager 5200 is a Bluetooth-only headset.

The Plantronics Voyager 5200 is a Bluetooth-only headset that can't be used wired. It comes with a Micro-USB cable for charging.

The Plantronics Voyager 5200 is Bluetooth-only and isn't compatible with PS4. It should work with any Bluetooth-enabled PC, however.

The Plantronics Voyager 5200 is Bluetooth-only and isn't compatible with Xbox One.

The Plantronics Voyager 5200 we tested doesn't come with a dock. While some variations are available with a docking cradle, we haven't tested this.

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Plantronics - Voyager 5200 (Poly) - Bluetooth Over-the-Ear (Monaural) Headset - Compatible to connect to Cell Phones - Noise Canceling

Headset + Charge Case + BT700 Adapter

Alexa Built-in

This device has been certified by Amazon. With Alexa built-in, just ask to set a timer, check the weather, control smart home devices, and more.

Purchase options and add-ons

About this item.

• Connects To: For someone that needs to take and receive calls on a mobile phone.
• Ideal For: Mobile professional who relies on mobile phone for on-the-go communication.
• Audio Performance: Crystal clear Bluetooth audio quality with triple-mic active Digital Signal Processing (DSP), & wind canceling.
• Talk Time & Roaming Range: Up to 7 hours of talk time and you can roam up to 98 feet (30 meters).
• Global Warranty & Wearing Style: 1 year warranty U.S. For global warranty visit Poly.com; light weight over the ear headset.

Buy this product as Renewed and save $7.69 off the current New price.

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From the manufacturer.

From the brand

In 1969, Neil Armstrong and Buzz Aldrin, along with their team at NASA were on a mission… to the moon. And they took our headsets with them. That was more than 50 years ago, and since then we have continued to enable seamless work from anywhere.

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What's in the box.

• Mono Bluetooth headset, micro USB to USB-A charging cable, and ear tips (Small, Medium, Large).

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Voyager 5200 Plantronics Wireless Headset

Real Reviews with Amanda & Mike!

Customer Review: Superb background noise filtering makes this a perfect headset for travelers

Matthew Stublefield

Simple, functional Bluetooth microphone

Review - (Plantronics) Poly Voyager 5200 Wireless Headset

Plantronics Poly Voyager 5200 Wireless Headset - Single Ear

NEW Poly Voyager 5200 - The best just got better

Headset Advisor

Plantronics Voyager 5200 Wireless Bluetooth Headset

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Product guides and documents

Product description.

From noisy city streets to inside your car, you’ll be heard clearly with the Voyager 5200 earpiece headset. Sound professional in any environment with your Plantronics headset’s six layers of WindSmart technology and four omnidirectional microphones—the ideal solution for reducing distracting background noise such as wind, chatter, and traffic. With a Bluetooth 5.0 connection, you’ll be able to freely move up to 98 feet (30 meters) as well as connect a second smartphone or tablet with your headset’s multipoint technology. The ergonomic design ensures all-day comfort, from the first call of the day to the last. What’s more, this Bluetooth headset for cell phones is pocket-sized and features a moisture-resistant P2i coating so you can confidently take calls anywhere. Talk hands-free and simplify mobile communications with smart assistance features such as caller ID and talk-time alerts, voice controls like Answer or Ignore, and a dedicated button for activating Siri, Google Assistant, or Cortana. Plus, your headset works smoothly with iPhone, Android, and other leading smartphones. With the Voyager 5200, anywhere is a great place to talk.

Customer reviews

• 5 star 4 star 3 star 2 star 1 star 5 star 60% 14% 9% 6% 12% 60%
• 5 star 4 star 3 star 2 star 1 star 4 star 60% 14% 9% 6% 12% 14%
• 5 star 4 star 3 star 2 star 1 star 3 star 60% 14% 9% 6% 12% 9%
• 5 star 4 star 3 star 2 star 1 star 2 star 60% 14% 9% 6% 12% 6%
• 5 star 4 star 3 star 2 star 1 star 1 star 60% 14% 9% 6% 12% 12%

Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.

To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.

Customers say

Customers are satisfied with the comfort and Bluetooth quality of the headphones. However, some dislike that they disconnect frequently. Opinions differ on the sound quality, battery life, durability, and fit.

AI-generated from the text of customer reviews

Customers like the comfort of the headphones. They mention they have a secure fit around the ear, a wider aperture that rests gently in their ears so they can hear clearly. Some say it looks uncomfortable, but it's actually quite pleasant.

"... Its comfortable - It often feels a little loose and out of position but actually it never falls off and I can always hear clearly - I just need..." Read more

"...Superior device, very, very comfortable and when fully charged it has 7 hours and 15 minutes of available time..." Read more

"...It works well except: (1) the hard plastic ear pierce is not comfortable . Make sure to buy the additional silicone ear pierces for $9...." Read more

"I can’t say enough about this headset. It’s comfortably for someone who gets ear exhaustion from wearing headsets...." Read more

Customers like the Bluetooth quality of the headset. They say it's an incredible product, has good reception, and doesn't lose connectivity.

"Let me start by saying that: This Bluetooth is great , but compared to the previous model,..." Read more

" Best mobile headset on the market . Really stands up to weather very well...." Read more

"...Great for hands-free talking, listening to music, bluetooth use for MS Teams and other conference meeting apps." Read more

"...I also loved that this can connect to a computer too , and it can switch pretty easily between the two...." Read more

Customers have mixed opinions about the sound quality of the headphones. Some mention the sound is excellent, clear, and noise-canceling is great. However, others say the sound is horrible, doesn't reduce external noise, and the volume is not high enough.

"...and out of position but actually it never falls off and I can always hear clearly - I just need to get used to the fit and the fact it doesn't..." Read more

"...in my commercial truck it’s difficult to hear because volume does not go high enough . For usage in commercial vehicle you may want a different unit." Read more

"...Many other users have spoken highly of this 5200 units ability to eliminate noise so the person you are talking to can hear only you speaking and..." Read more

"...05/17/2024PROsThe headset works great. Sound quality and the mic worked great.Charging the headset was quick.CONs..." Read more

Customers have mixed opinions about the headphones. Some mention they work well, are a superior device, and the case does a fantastic job of keeping the battery topped up. However, others say the headset stopped working after using it for less than 3 weeks.

"RE: Plantronics Voyager 5200...February 17, 2018 Superior device , very, very comfortable and when fully charged it has 7 hours and 15..." Read more

"...05/17/2024PROsThe headset works great . Sound quality and the mic worked great.Charging the headset was quick.CONs..." Read more

"...charger actually *drained* the battery, leaving you with a completely dead headset ...." Read more

"...and there are no signs of any capacities being diminished, operates like new ;..." Read more

Customers have mixed opinions about the battery life of the headphones. Some mention it has good battery life, while others say it's totally awful and never charges up past 6 hours.

"...original Legend, so I don't know why others complain about the shorter battery life , lower volume level and inept music sound quality...." Read more

"...The software on my iphone is great- I can check for firmware updates , change the language (for voice prompts etc) and select whether I want music..." Read more

"...to find that, not only did the headset NOT charge, the charger actually *drained* the battery , leaving you with a completely dead headset...." Read more

"...superior than the Legend, but case in point is it for sure has way less battery life . It never charges to 7 hours...." Read more

Customers have mixed opinions about the durability of the headphones. Some mention they're very dependable and stand up to weather well, while others say they don't seem to hold up much more than 1 to 1.5 years.

"...The lightning adapter and the headset cable were a bit weak so broke one lightning cable already and I suspect I now had a loose connection in..." Read more

"...: Too expensive compared with other similar headsets but the quality is much better in my humble opinion...." Read more

"...The quality of these headsets has suffered as a consequence. This specific headset lasted only a month - HP is sending me a new one under warranty...." Read more

"...may be enough for most people, but just keep in mind it's not going to last a full day ...." Read more

Customers have mixed opinions about the fit of the headphones. Some mention it fits their ears just fine, is compact, and doesn't hurt their ears even if used for 6 to 8 hours a day. Others say the smallest size provided is still too large, the fit isn't quite as good as with the previous earpiece, and the battery housing that sits behind their ear is quite large.

"... Walking around was a nightmare , the cable would snap on the height adjuster on my desk when I stood up, I'd get up forgetting it was on and drag..." Read more

"...So I tried it.I got it today, and sad to say, it's not really lightweight , ergonomic, or comfortable:-..." Read more

"...I have it on, until I hear my ringtones in my ear; has a size selection of gel covers - the tip that goes inside the ear, to ensure max comfort;..." Read more

"...The features are pretty useful. The fit was a bit awkward so I decided to try the different sized ear pieces...." Read more

Customers are dissatisfied with the headphones' frequent disconnections. They mention that the mic stops working or sounds like there is a lost connection. The on-off switch stops working, and the headset gets weird connection issues once in a while. It would connect and stay connected for a few minutes before disconnecting.

"...After a year or so, the headset started randomly disconnecting and reconnecting to my Android phone...." Read more

"...a different kind even with losing an hour of charge and an unknown loss of standby . It's ok I did let poly know of the change issue." Read more

"...The only downside is that they sometimes lost the Bluetooth connection or refuse to pair." Read more

"...the EXACT SAME significant issues with audio connect delays and sudden disconnects when used with iOS 15.4 and macOS 12.3...." Read more

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Update the Voyager 5200 firmware.

Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.

• Open Poly Lens Desktop App on your computer and select your device name and then select the update button, if available.
• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets and computers.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.

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Voyager 5200 UC Series

Mono bluetooth® headsets.

• Work from wherever you want
• Leave unwanted noise behind

Connect seamlessly with Bluetooth

• All-day comfort

Focus on sound, not surroundings

A headset that moves with you

Work wherever

You need to take calls in and around the office, on the road, and at home. Sound great from anywhere—indoors or out.

Leave the noise behind

Four adaptive mics and WindSmart technology reduce background noise so people can focus on what you're saying, not where you're saying it.

Move between devices with ease

With Bluetooth® you can instantly connect to your PC or mobile phone and transition your calls seamlessly.

Enjoy all-day comfort

Rigorously tested ergonomic design ensures all-day comfort for your ears—even after office hours.

Feature focus

Learn about the features of the Voyager 5200 UC Series

WindSmart technology®

Six layers of WindSmart technology make it great for outdoor use. P2i coated for moisture protection.

Four-mic noise canceling

Four-mic array and our adaptive DSP work together to cancel disruptive background noise like traffic or crowds.

Smart sensor technology

Automatically detects whether or not it’s being worn, directing call audio where you expect to hear it.

Comfortable, discreet design

Provides all-day comfort with a wearing style that can easily move with you throughout your day.

Comfort-tested design

Rigorously tested for stability and comfort on a wide range of ear shapes, so it feels as comfortable on your last call of the day as it did on the first.

Dynamic mute alert

Dynamic mute alert senses and alerts you when you begin to speak when mute.

Caller ID and voice answer

Announces the names of incoming callers and waits for you to say “Answer” or “Ignore”, allowing you to manage your calls using voice commands.

We work everywhere you do

Voyager 5200 UC Series is compatible with leading collaboration platforms.

Certified for Microsoft Teams

Certified for zoom, certified to work with google meet.

• | @+md => | @+lg => ">

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Empower IT with intelligent insights, scalable management, and end users with personal device control.

• /content/dam/sites/worldwide/poly/headsets/voyager-focus-2/new/mobile/VCS-Mobile–[email protected] | @+md => /content/dam/sites/worldwide/poly/headsets/voyager-focus-2/new/VCS-Desktop–[email protected] | @+lg => /content/dam/sites/worldwide/poly/headsets/voyager-focus-2/new/VCS-Desktop–[email protected]">
• /content/dam/sites/worldwide/poly/headsets/voyager-focus-2/new/mobile/VCS-Mobile–[email protected] | @+md => /content/dam/sites/worldwide/poly/headsets/voyager-focus-2/new/VCS-Desktop–[email protected] | @+lg => /content/dam/sites/worldwide/poly/headsets/voyager-focus-2/new/VCS-Desktop–[email protected]">

Poly Lens Admin Cloud

Poly Lens software gives IT teams visibility and control over Poly devices. Deploy, configure, update, and get valuable insights from one endpoint or thousands, using one scalable platform.

Poly Lens App

Use a convenient app to keep software up to date, manage device settings, and use wellbeing reminders to keep focused and energised all day long.

Explore all Bluetooth® headsets

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Stereo bluetooth headsets.

• Adaptive ANC and over-the-ear design
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• Up to 21 hours of talk time
• Intuitive touch controls for calls and music

Poly Voyager Free 60 Series

True wireless bluetooth earbuds.

• Legendary Poly audio for clear calls 
• Immersive music listening
• Easily configure and control your earbuds 
• Certified for top virtual meeting providers

Poly Voyager Focus Series

Stereo bluetooth headset.

• Work wherever—our best noise reduction yet
• Legendary Poly audio for calls and music
• Ultra-comfortable headband
• Active Noise Canceling (ANC)

Poly Voyager Free 20

True wireless bluetooth® earbuds.

• Adaptive Active Noise-Canceling (ANC) 
• Three noise-canceling microphones in each earbud 
• Powerful 10 mm speakers 
• Two colour options with 4 ear tip sizes

Poly Voyager 5200 Series

Mono bluetooth headset.

• Connect seamlessly with Bluetooth®

Poly Voyager 4300 UC Series

Bluetooth office headset.

• Up to 50 m/164 ft of wireless freedom
• Comfortable, adjustable, padded headband
• Acoustic Fence™ technology
• Mono and stereo wearing styles

Voyager 5200 UC Series datasheet

Learn about the features, benefits, and technical specifications of the Voyager 5200 UC Series.

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© HP Development Company, L.P. The Information contained herein is subject to change without notice. Warranties for HP products and services are set out in the express warranty statements accompanying such products and services. In addition, our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. Subject to the foregoing, nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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