ba travel trade site

The New BA Travel Partner Connect

We are delighted to unveil our new online platform ‘British Airways Travel Partner Connect’ (BATPC).

The new website is a one-stop shop and the first point of contact that provides all the key information and tools necessary for our travel partners.

BATPC replaces the BA Travel Trade site and has been re-branded and designed to provide an enhanced user experience, with improved search and navigational functionalities.

You don’t need to do anything as our teams have migrated your subscription details to the new platform.

We do encourage you to bookmark the new BATPC Link for easy access.

We hope that this is a welcome update and look forward to hearing your feedback.

Explore BA Travel Partner Connect

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British Airways revamps agent website

Contributors are not employed, compensated or governed by TDM, opinions and statements are from the contributor directly

British Airways has redesigned its travel agent website to provide more information about the airline.

More content, fact sheets and up-to-date information has been uploaded to batraveltrade.com, which now has a similar style to the carrier’s consumer website.

Agents can also subscribe to marketing and disruption emails so they can keep up to date on any schedule changes.

The new site is the first major revamp of the portal in more than five years and forms part of the carrier’s overall GBP5 billion investment plans.

“We understand the need for agents to have up-to-date knowledge about our products and services. We want them to feel comfortable to come onto our site, be able to answer queries quickly, and also help them to learn more about what we can offer our customers,” said Roopal Vyas, BA’s online lead trade editor.

“We hope they like the new design. We’re encouraging travel agents to give us feedback on the new site so we can continue to make improvements so that our content is always current and relevant,” he added.

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...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you design and create an advertising campaign

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

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AGENTS can discuss trade issues with British Airways thanks to a new section that has been added to its industry website, www.batraveltrade.com .

The new section, known as Talking Point, will allow the airline to respond to trade issues raised by agents. Each week a topic will be selected and head of UK sales and marketing Tiffany Hall or one of her team will respond. Agents can email their views to [email protected] .

Another new addition, Cleared for Take Off, is a news service that will be continuously updated with the latest press releases and sales information. There will also be a photo library with downloadable shots of the airline’s products and services.

BA general manager leisure sales Andrew Swaffield said: “These two new sections will improve communication with our travel agency partners. Our trade extranet is now an indispensable tool for agents to provide information for their customers.”

The move follows the launch of Trade Fare Explorer last month, which enables agents to book via the website. The system, aimed at agents that do not have access to a global distribution system, is based on the new selling engine that features on the airlines other website, www.ba.com .

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The highest official awards for UK businesses since being established by royal warrant in 1965. Read more .

The Groups Travel Hub is operated exclusively by British Airways partner Lime.

As British Airways specialists, Lime operate a multitude of global services to the travel trade on behalf of the airline and their partners.

From global brands to niche specialists, we're highly experienced in the complexities of group bookings.

We work with any sector you can think of including MICE (meeting, incentive, conference and event) travel, sports and entertainment, educational trips, missionary excursions and leisure tours.

Our experienced team are pros in delivering best-in-class service at all times, making even the most challenging group booking a breeze.

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If you booked with a travel agent or on travel website

How do I get help with my booking / ticket if I had booked it with a travel agency/online travel company?

The travel agent/travel website that made your booking with is the "owner" of your reservation and is responsible for helping you before or during your journey, as part of your contract with them. This should include making any changes you need, correcting a ticket if there's a spelling mistake in a name, or cancelling your tickets if you're unable to travel, as well as providing other travel advice and adding service requests.

The following extra pieces of information might help you: * You will need your British Airways booking reference to be able to use our  ba.com 'Manage My Booking' system - your travel agent will have this, and it should be mentioned in the emails/documents they send to you. In compliance with data protection regulations, we're unable to provide this reference to you - you must contact your agent. * If you a query with your baggage allowance (maybe your email e-ticket receipt from the agency shows a different allowance than the  baggage information you have read on ba.com), please ask your agent - it could be that either their documentation needs updating, or maybe the conditions of your ticket are different than what you expected. * The agency will be issuing your ticket , so if there are any problems using our  ba.com check-in facility because our system can't find your ticket number for the flight, you must contact your travel agency to ensure they add it so our systems can see it.

* If you have an Executive Club or On Business membership number , your agent should always add it into your booking so that your rewards are automatically credited to you, and your flight will show in your account on ba.com....and please let them know how your name appears on your account so they can match it.

Our Customer Support teams will need to complete UK Data Protection validation if you do ring them and your booking was made with a travel agency - can you please make sure you have your passport details to hand when you phone them, as this information will be part of that required.

(Any text in blue is clickable and will take you to relevant sections/pages of ba.com )

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• Correcting or changing the name on a ticket
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• How your name appears in your booking - double-barrelled names / middle names / spaces between names

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You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.

Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3

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If you are ready to make a booking, you’ll find our cheapest prices available online.

You can research prices, make your booking and pay online – simply start your search and book your selected flight or holiday.

To book a flight using Avios, you don't need to call us - our contact centres have the same availability information as shown online. Book your Avios flight .

Telephone 0344 493 0787 (option 2, calls charged at local rate) Daily: 08:00-23:59

Check if you're able to change your booking online. If not, please call us.

Telephone 0344 493 0787 (option 1, calls charged at local rate) Daily: 06:00-20:00

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Telephone 0344 493 0765 (calls charged at local rate) Monday - Friday: 08:30-17:00

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British Airways Customer Relations (S506) PO Box 1126 Uxbridge UB8 9XS United Kingdom

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• Flying High

British Airways announces further investment in India with ‘CallBA’

British Airways has officially opened ‘CallBA’, its new call centre located in Gurugram, near Delhi, offering an enhanced customer experience to travellers across the globe.

The airline’s Chairman and CEO, Sean Doyle, unveiled the new office space, where 1,400 highly trained colleagues offer round-the-clock support to thousands of customers from the US and Europe, through to Asia Pacific.

CallBA has doubled in size since 2019, and the new facility comfortably accommodates the full team, with colleagues now using a cloud-based telephone system with call-flow management and access to insightful data to further personalise the customer experience. Sean Doyle, British Airways’ Chairman and CEO, said, “British Airways has been flying to India since 1924, making it one of our longest-served and most valued destinations. This investment in our Customer Care team at CallBA is part of our vision to continually enhance and upgrade our customer service. As we continue to invest in our people and grow our customer service teams in the region, we remain committed to the country and its people as we build a better BA.”

The number of British Airways flights from India to London now exceeds pre-pandemic levels, with the airline operating 56 flights a week, to five Indian gateways: Delhi, Mumbai, Chennai, Bangalore and Hyderabad.

British Airways is also proud to partner with IndusInd Bank and joint business partner, Qatar Airways, with the launch of a new multi-branded airline credit card. From July, card holders will be able to collect Avios and elevate their travel experience, with benefits ranging from fast-track to meet-and-greet and concierge services.

Indian customers travelling between Mumbai, Delhi and Bangalore can enjoy the airline’s newly designed Club Suite (business class) cabin, with direct-aisle access, a suite door for greater privacy and luxurious flat-bed seats in a 1-2-1 configuration. Flyers will also soon start to see the new British Airways uniform, as cabin crew, pilots and check-in agents switch over to the airline’s first new uniform in 20 years.

Features of the newly launched CallBA

• British Airways has a long history of connecting the UK and India, and first flew to New Delhi in 1924. British Airways opened its first call centre in India in 2006.
• The CallBA team also responds to customers using Live Chat through BA.com, this accounts for approximately 10 per cent of customer contact and is growing.
• CallBA’s new location is a LEED Gold and GRIHA 4 certified building and has been evaluated as a ‘green building’ from its construction stage to operations.
• It boasts of an energy-efficient double-glazed facade and beautiful green and open spaces throughout the building with ample natural light. There are over 10,000 plants all around the building, including in the car parks and offering staff green and natural surroundings and beautiful collaborative spaces.

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British Airways website down: Issues, outages and errors explained

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HUNDREDS of customers are experiencing problems with the British Airways website.

Customers facing issues with the British Airways website rushed to Downdetector on January 21, 2024 to report the outage .

Is the British Airways website down?

On January 21, 2024, over 600 customers took to Downdetector, an online platform that provides users with real-time information about the status of various websites and services, to report issues they were experiencing when trying to access the British Airways website.

The majority of passengers have cited issues with the website, with reports logged by customers from across the UK.

An outage map provided by the site Downdetector shows that issues are being reported in several areas across the UK.

Taking to social media , one user wrote: ‘’Your site is down. I’m trying to book a flight to Sydney .’’

Read more on British Airways

A second customer said: ‘’@British_Airways what is wrong with your app and website?’’

Meanwhile, a third complaint read: ‘’Your website is not working again,’’ and a fourth said: ‘’Hard to making a booking when your website won’t load!!’’

Responding to customer complaints on X, formerly known as Twitter , British Airways wrote: ‘’We are aware of some intermittent issues with the website and the app at the moment and our IT teams are currently investigating this for us.

‘’Please try again later today and hopefully, the issues have been resolved.’’

A second response to passengers read: ” We are aware of the issue and we’re working to get it resolved as soon as possible.”

How can I check if the British Airways website is down?

To check if the website is down, you can try the website Downdetector, which reports complaints inputted by users.

Currently, there are hundreds of reports on the British Airways website.

Alternatively, you can check social media channels for updates.

What should I do if I can’t access my boarding pass?

If you can’t access the website for your flights or boarding pass , you should contact customer service via their social media channels.

Or you can call the customer service number on 0344 493 0787.

If you need to visit the airport in the upcoming hours, then passengers should go to the BA help desk on arrival.

One customer experiencing problems took to social media and asked: ”Can’t seem to check in either on the app or on the web. Are your systems down again?”

Responding to the query, British Airways wrote: ”We’re aware of the issue and we’re working to get it resolved. Please try again later but if you need to, you can check in at the airport. Apologies for the inconvenience.”

The British Airways website went down back October 2023, and then again in August, following the NATS Air Traffic Control issue.

Read further .

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