d.a.k travel

Abercrombie & Kent 12+

Abercrombie & kent.

• 4.8 • 128 Ratings

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Description.

The A&K app is the travel companion you’ll want at your side every day of your trip. Access your A&K journey information in one place, including: • Complete day-by-day-itinerary • Accommodation details • Flights booked through A&K • Essential information and tips • Contact information You’ll receive a download link shortly before your journey. Once you’ve installed the app, your information is available before and during travel, with or without Wi-Fi. All you need to do is start looking forward to an unforgettable A&K adventure. To familiarize yourself with the A&K App, watch this short video (https://www.youtube.com/watch?v=zHfr5KU0nyY&t=1s) created just for you.

Version 1.7.2

We’re always making changes and improvements to the app. To make sure you don’t miss a thing, just keep your Updates turned on. This version contains bug fixes and stability improvements.

Ratings and Reviews

128 Ratings

At my Fingertips!

Now I can pull up my whole trip just by opening my phone! Each Day’s Itinerary, Destination Info, and Departure/ Return hours right there! Now I can look back even at the end of my trip, and REMIND myself the specific Sites I saw. This App is a GIFT!

So Easy To Use

Love this app so far as I am two weeks away from leaving on my trip. Easy to use and so convenient. No need to print out itineraries or have to get them in the mail. Hopefully you can use the app while on the trip.

Great app Let’s me know where I’m going and where I was at!

Great app Let’s me know where I’m going and where I was at! I like how it documents your trip includes all the important notifications! Some information could be more specific visa shots etc… Also maps would be a great improvement!

App Privacy

The developer, Abercrombie & Kent , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Abercrombie & Kent

Review Highlights

“ The pyramids were on our bucket list , but traveling in Egypt is still a bit sketchy. ” in 2 reviews

“ My 30-year old daughter and I were fortunate enough to make this trip of a lifetime in February 2018 and it was perfect from start to finish. ” in 2 reviews

“ A small mistake in a trip of this magnitude , but one I didn't expect with what I was paying for this trip. ” in 2 reviews

Location & Hours

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1411 Opus Pl

Downers Grove, IL 60515

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About the Business

Business owner information

Geoffrey K.

Business Owner

Abercrombie & Kent was founded in 1962 as a safari company by Geoffrey Kent and his parents, who pioneered a new kind of adventure travel that seamlessly combined authenticity, luxury and five-star service. Today, A&K is the world's premier luxury travel company, with an unmatched local presence of over 55 offices in more than 30 countries. We offer everything from inspiring small-group journeys to Luxury Tailor Made Travel, Luxury Expedition Cruises and Private Jet journeys, and we are consistently recognized as the gold standard for luxury travel by professionals and guests alike. Philanthropy is integral to our business model, and Abercrombie & Kent Philanthropy partners with more than 40 local grassroots projects that positively impact lives and livelihoods in the communities where our guests travel. …

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Overall rating

BEWARE! run, don't walk! this company doesn't care about their services or the safety of their clients. After paying for an expensive trip, I fell and had 2 compression fractures to my back. we contacted them several weeks before the trip with doctor documentation to not travel. we asked to reschedule. not only wouldn't they reschedule or refund any of the money. we continued to try to work something out, but they refused. the airlines were very helpful and gave a full refund. I will never use or recommend this company.

Abercrombie K.

Feb 16, 2024

Thank you for taking the time to share your feedback. Please know that we always strive to accommodate our guests' needs to the best of our ability, but unfortunately there are certain limitations and policies that we must adhere to. We highly recommend our guests choose to purchase insurance to avoid these situations when unforeseen circumstances prevent travel after journeys are confirmed and paid for. We regret any inconvenience this may have caused and appreciate your understanding.

We took a "private journey" to Southeast Asia. The hotels were fabulous. Unfortunately I can book fabulous hotels myself. The sightseeing and tours were exactly what I'd expect from any middle priced tour company, nothing special, which made it a bad value for all the money we paid. In addition, the customer service and communication from A&K was poor.

May 20, 2024

We're sorry to hear that your experience in Southeast Asia was anything less than perfect. We would like to learn more about your experience. Could you please send your contact information, full name, and booking number to [email protected] so we can look into this for you? ⁠

We booked a trip with A & K in 2023 for Egypt & the Nile. In the meantime, I became ill and required brain surgery. i canceled the trip well in advance, and requested a refund. I am still (April, 2024) struggling to get a refund. The company continues to Stonewall. I highly recommend don't use this company. They are totally unreliable.

We are extremely disappointed to have to cancel our spring trip to Egypt. As everyone knows, except for Abercrombie & Kent, this is a very unsafe area of the world. Despite this fact A&K will own refund 50% of our cost. It seems they put a very low value on customer safety and satisfaction. This was to be our first trip with them and now we will never go any where with them. I caution you to find another company. A&K value their profits above customer safety.

You can do much better. Took a trip called The Great Migration Safari in Style -- Africa. If you like a Chevy then this is your ideal. Did see lots of animals and the on-the-groud personnel were really good. However, pre-planning and sales assistance were poor. Press to overpay with "private" options. Fellow group travelers were old and staid (e.g. BAD). Too much seat time, little culture, and no exercise unless you made it happen. Hotels ranged from first-rate to not-so. There are much better ways to see Africa. This is a big trip that is quite expensive. Find a superior solution.

Let me start by saying that this is not a luxury travel operator! We booked a small group tour (15 people) with them to Scotland this summer. Right from the start we had problems with this company. The first hotel we stayed at in Glasgow was old, dated and musty. The bathrooms were not upgraded and there were no elevators in the building. Our shower was backed up and almost overflowed every time we showered. The second hotel was in the middle of nowhere (Kinloch Rannoch) and although the hotel was updated and pretty, the service was horrendous and the food even worse. There was nothing to do at this destination except go for walks and see farms and cows and goats. I guess they thought this was a great way to see the highlands. The 3rd hotel was at the Old Course in St. Andrews and we were booked in rooms that overlooked the parking lot and garbage area. We ended up paying more money to get a better room with a view of the famous golf course. This is certainly not what we expected when we booked a luxury tour. They were also not honest with us about dinner at the hotel. Our tour guide told us we could order whatever we wanted off the menu and when we got the bill the waiter informed us that A&K only covered $70 pp so we had to make up the difference out of our own pocket. At least tell us that is what our budget is, so we can order accordingly. The last hotel we stayed in was in Edinburgh and we had a room that faced walls in an inner courtyard. When we complained to our tour guide about this she said "what do you want me to do"? Speaking of the tour guide... we were all disappointed with her as well. Although she was knowledgeable about Scotland, its heritage and history, she was very unorganized and impatient with the group. We were a diverse group ranging from early 30's to early 80's and our guide could not deal with all of the logistics that come with guiding a group of people. She would become overwhelmed and testy when things didn't go smoothly and lets face it, with a group of people that diverse there are things that don't always go according to plan. After we got home we told our travel agent about all the things we were unhappy with and she suggested we write a letter to A&K and tell them how we felt. To this date (which is 7 weeks later) we have still not heard a word from them. Its as if they don't care. Their customer service is terrible and basically non-existant. This was so disappointing and upsetting to us. We thought A&K was supposed to be a top notch travel company but we will never again travel with them.

See all photos from Nancy E. for Abercrombie & Kent

Sep 5, 2023

Dear Nancy E, We're sorry to hear about your experience in Scotland. Could you please send your contact information, full name, and booking number to [email protected] so we can look into this for you? ⁠

WE booked some travel with them for Marrakesh with trips to the Atlas Mountain for next month. After the earthquake tragically caused damage and trauma to this region, we attempt to cancel our trip as we did not wish to visit an area in pain and injury - and we are older travelers who might have need of health resources. A & K refused to fully refund our travel, even though we would have gladly accepted a delay and rebooking to visit Morocco at another time. We recommend that other travelers be aware of this inflexibility in the face of a natural disaster. We appreciate that guides should be paid -- and wish that this international company would have supported them and also cared about its customers.

Oct 4, 2023

We're sorry to hear about your recent experience and appreciate your feedback. When unforeseen events like an earthquake occur, our first priority is safety. We worked closely with our office in Morocco to assess the situation. Outside a small region in the Atlas Mountains, we have continued operating with minimal touring adjustments. Casablanca, Rabat, Tangier, Fes and Meknes, the desert area and the coast were not impacted. The Moroccan people, renowned for their hospitality, have never been more eager to welcome visitors.

My father and I booked a private 10-day Thailand trip through A&K and travelled in November. The trip itself was incredible and all of the local guides and hotels were top notch. The itinerary touched on everything we wanted. Overall we were extremely happy with the trip itself but found there could have been small things along the way to improve our experience. I found the communication between A&K and us to be light throughout the booking process. We only had calls when I reached out requesting them and while it could be time consuming to hop on a call for every question or idea, it would have been nice to have set times throughout our journey with A&K to review the itinerary, discuss any things we need to do prior to departure, hear from A&K along the way or even a check-in to provide feedback following the trip. As of today, we haven't heard from A&K to hear how the trip went which I find surprising when taking a trip of this magnitude. Additionally, while the hotels go above and beyond to ensure your stay is what you expect, it would have been nice to receive a gift at somepoint from A&K as a thank you for the trip. I previously booked a Safari for my honeymoon and received a nice photo upon arrival of me and my wife at a few of the hotels on that itinerary. It's a small gesture that goes a long way. I would definitely book again through A&K I just found these things would help improve the user experience.

Dec 19, 2022

Dear Brandon G. Thank you for taking the time to share your recent travel experience with A&K in Thailand. We're thrilled to hear you enjoyed your trip. And we very much appreciate the feedback about the communication. We strive to deliver the best product and we'll be sure to share this information to further improve our service. Thank you.

We recently went on an A and K trip to Sicily and southern Italy. The itinerary was great. But there were a number of reasons that we will probably not travel with them again. The process of booking the trip was quite impersonal more like sales rather than a real travel consultant.. I wrote a detailed feedback letter after the trip to the sales consultant and to A and K Europe and never received a response which is not acceptable. I clearly get the sense that they don't really care about travelers feedback. Seems like they just want to push you to book another trip. My main criticism of the trip was that there was a group of 10 people on our trip who were quite difficult and demanding-- seems like they should have had their own private trip.. There were some small things that should not have happened on a luxury trip: 1. long bus rides on a bus where the driver would not clean the bathroom so it couldn't be used; 2. in places where we were having dinner on our own, we did not get a list of suggestions (in Naples) or were reccommended places without indicating how near they were to the hotel. All in all, I have been very disappointed with A and K's complete unresponsiveness to my feedback... For a "luxury" tour operation, this is unacceptable and we will not be traveling with them again.

Fortunately, I never got to travel with this company. My problems were with the initial booking process and customer service. They are very slow to get Back to you, if at all. I had questions after I booked, and found my agent was on vacation and his email was being monitored. I guess it wasn't, because no one would get back to me. I then tried to book airfare through them and was told 7 to 10 days, heard nothing back yet so gave it a couple of of more weeks. I contacted them, and was told they could not do it for several more weeks. because they were overwhelmed (bull baloney). Fortunatley something came up where I could not travel at the time anyway So I cancelled. got 500.00 deposit back but lost travel protection and other. Had a gut instinct not to book in the first place, should have paid attention to it. Judging by previous reviews, I am not alone.

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• Abercrombie and Kent/A&K now owns Crystal Cruises and the ships...

Abercrombie and Kent/A&K now owns Crystal Cruises and the ships Serenity and Symphony

A&K Travel Group Ltd (ultra-luxury travel company owned by Geoffrey JW Kent (1942-born, founder of Abercrombie & Kent Ltd) and Heritage Group (Lefebvre family-owned holding chaired by Manfredi Lefebvre d’Ovidio), acquired the cruise ships Crystal Serenity and Crystal Symphony .

Both vessels will restart service in 2023 after undergoing extensive drydock refurbishments and will both operate under the Crystal Cruises brand which has also been acquired by A&K.

Crystal' two ocean ships, that were under arrest in Bahamian for 4+ months , were auction-sold on June 16th for a combined USD 128 million. According to Richard Horton, attorney & partner at Alexiou, Knowles & Co, who represented the secured financier of Crystal Serenity and Crystal Symphony, the vessels were sold for US$103M and US$25M, respectively.

Manfredi Lefebvre d’Ovidio, Co-Chairman of A&K Travel Group, Crystal Cruises, and Abercrombie & Kent said he was thrilled to start that new chapter and to be back in an industry that had always had, and always would have a special place in his heart.

"Thirty-five years ago, my family acquired control of Sitmar Cruises, building three of the first purpose-built cruise ships, and 30 years ago my family pioneered a new way of cruising. Our goal was to deliver the best experience, pampering guests from all over the world with around-the-clock butler service and extraordinary culinary experiences. Selling the cruise business that belonged to my family for a quarter of a century was a difficult decision, as I knew I would miss this industry immensely. Therefore, when the opportunity arose to acquire Crystal Cruises, I did not think about it twice. Having next to me my incredible friend and inspiring leader Geoffrey Kent makes this venture even more enjoyable."

Geoffrey Kent, Co-Chairman of A&K Travel Group and Crystal Cruises, and Founder, Co-Chairman & CEO of Abercrombie & Kent added that even though it seemed like yesterday, 30 years had passed since the Lefebvre family and he had their first ship together.

"Manfredi and I have been best friends and business associates ever since. The idea of combining the unparalleled onboard service that Crystal Cruises is known for, with the extraordinary tailor-made experiences Abercrombie & Kent has been successfully providing for our guests for the past 60 years, fills me with excitement, enthusiasm and pride."

Crystal Cruises and A&K will report to A&K Travel Group's CEO Cristina Levis, who commented that her return to luxury cruising after 5 years brought back many emotions.

"It is an immense privilege to serve these two incredible brands that in the past decades have disrupted the travel industry numerous times. Manfredi, Geoffrey and I look forward to welcoming past Crystal and Abercrombie & Kent guests onboard, as well as those seeking rewarding luxury experiences.”

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Oaxaca Travel Guide 2024-2025: Discover the Wonders of Oaxaca’s Bazaars, Gastronomy, Lively Customs, Accommodations, Ancient Sites, Celebrations, Activities, Travel Plans, Heritage, and Traditions. Kindle Edition

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All flights from two Manchester Airport terminals cancelled after power cut

• Manchester Airport
• Sunday 23 June 2024 at 10:15pm

All flights departing from Terminals 1 and 2 have been cancelled 'until further notice', ITV News' Anila Dhami reports

All flights from two Manchester Airport terminals were cancelled on Sunday after a “major power cut” which caused huge queues and disruption to baggage processing.

The cancellations amounted to a quarter of the total flights from the airport.

The outage, which hit systems in the early hours of Sunday, meant that by lunchtime 66 outbound flights (25% of all departures) and 50 inbound journey (18% of all arrivals) were axed, according to aviation analytics company Cirium.

In a social media post on Sunday, the airport said no flights would be departing from Terminals 1 and 2 “until further notice” following the outage.

It advised passengers due to travel from those terminals not to go to the airport and to contact their airlines for up-to-date information.

Managing Director of Manchester Airport Chris Woodroofe said officials have established that a power cable failure caused the outage but officials are uncertain as to why it failed.

Mr Woodroofe apologised for the disruption caused to passengers

"At this stage we don't know what caused the cable to fail, we're going to be looking into the root cause of that next week," Mr Woodroofe said.

"Our focus today has been on recovering the systems and getting the operation back up and running and I'm delighted to see aircraft behind me taxiing to depart with passengers on them heading off on their holidays," he added.

Manchester is the UK's third-busiest airport.

Those due to fly from Terminal 3 were told to go to the airport as normal, unless advised otherwise by their airline, after some earlier departures were delayed.

There were instances where some people’s baggage was not on flights.

Airline easyJet, which operates flights from Terminal 1, said there were “very long queues” for security and disruption to hold baggage processing, meaning passengers could board flights only with cabin luggage.

It said: “Although outside of our control, we would like to apologise for any inconvenience experienced as a result.

“We are doing all we can and working closely with the airport team to minimise the disruption.”

Meanwhile, a number of arriving flights were being diverted to other airports.

One Singapore Airlines flight arriving from Houston in Texas had to go to London Heathrow while another, which came in from Singapore, was forced to land at London Gatwick.

An Etihad Airways flight from Abu Dhabi Zayed International Airport was diverted to Birmingham Airport.

The airport said: “We apologise for any inconvenience and aim to restore normal service as soon as possible.”

A Virgin Atlantic spokesperson said: “Following a site-wide power outage at Manchester Airport, baggage systems are currently not operational.

“Our teams are working closely with the airport authorities and are keeping our customers up to date with the latest information.

"Manchester Airport was affected by a major power cut in the area this morning", it explained.

"This has caused widespread disruption and a significant number of flights, particularly from Terminals 1 and 2, are expected to be delayed or cancelled."

Passengers are being urged to check before making their way to the airport.

Footage of huge queues of people already inside the airport have been posted to social media.

On X, Derek Flint, called the situation a "shambles", while Katie Philips posted two videos at 4am this morning, saying "all been brought to T1 , baggage thrown on any carousel no communication at all prams just left on the floor..... Good Luck everyone!"

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