sunwing cares post travel

Travel Industry Today

Don’t forget, ‘sunwing cares’.

Sunwing Vacations is always ready to help your mutual clients – so you don’t have to! So says the tour company’s VP of Sales & Business Development, Deana Murphy, who told top agents recently at the company’s annual Christmas lunch with RIU that “we have a wonderful team in every destination, and they are there to help.”

Noting that Sunwing has hundreds of thousands of clients travelling to the sun in the next few months, Murphy further urged agents to tell their clients to register on its app before they get to destination in case they’re in need of assistance. Agents and clients can also go to SunwingCares.ca.

“We can help clients immediately,” said Murphy. “If they’re in Jamaica (their request) goes right to the Jamaica destination team at NexusTours. “And you,” she laughed, “don’t get that 10 p.m. phone call!”

Murphy says in-destination support is able to help 24/7 through the Sunwing app, SunwingCares.ca, and knowledgeable in-destination management company partner at NexusTours, adding, “We’re truly with clients every step of the way.”

And with winter season off to a “roaring start,” at least north of Toronto where Murphy lives, the VP said, “It’s always good to have the snow and cold for motivation for clients to head south. And the momentum of the business is really ramping up.”

With this in mind, she said, don’t forget to encourage clients to download the Sunwing app – and “remind customers to use this valuable resource!”

Begin typing your search above and press return to search. Press Esc to cancel.

Travel company Sunwing reaches deal to pay refunds to more customers

Sunwing says it has reached a deal with the Canada Enterprise Emergency Funding Corp. for financing to allow more customers to receive refunds.

The travel company says customers with non-refundable bookings whose vacations were cancelled due to the pandemic, and who have received a future travel credit or travel vouchers, can now request a full refund.

Sunwing says customers who wish to keep their travel credit may do so.

• Newsletter sign-up: Get The COVID-19 Brief sent to your inbox

It says future travel credits are available for travel up to Sept. 30, 2026.

To request a refund, eligible customers and travel agents must submit a request through an online COVID-19 refund request form by Aug. 27.

The new policy applies to hotels, flights and vacation packages booked on or before Friday for scheduled travel from Feb.1, 2020 onward.

This report by The Canadian Press was first published June 25, 2021.

CTVNews.ca Top Stories

Tornado warnings issued across Ontario and Quebec, twisters potentially detected by radar

Tornado warnings were issued in Ontario and Quebec amid severe thunderstorms as Environment Canada warned of 'dangerous and potentially life-threatening' situations.

Panthers hold on to beat Oilers 4-3 and take 3-0 lead in Stanley Cup Final

Connor McDavid's dream of hoisting a Stanley Cup this spring is turning into a nightmare. Sergei Bobrovsky made 32 saves as the Florida Panthers held on to defeat the Edmonton Oilers 4-3 on Thursday and take a 3-0 chokehold in the best-of-seven title series.

Ontario man can't collect lottery prize after he forgets where he bought ticket

An Ontario man who bought a lottery ticket was thrilled to find out he won, but collecting his winnings turned out to be a challenge.

Dog owner speaks out after court rules dogs euthanized in fatal senior death

An emotional Denis Bagaric spoke to CTV News outside of court on Thursday after a judge ruled his two remaining dogs would be killed, after a two year court battle on their fate, for the role they played in the death of a Calgary senior in June 2022.

'Pure luck': Alberta man makes 'Price is Right' history with Showcase bid

A Grande Prairie man guessed his way into The Price Is Right history with his showcase bid that was very nearly on the dot.

CTV News Ottawa's Graham Richardson announces decision to step away from the anchor desk

Graham Richardson, Chief News Anchor of CTV News at Six, announced during Thursday's newscast that he is stepping away from the anchor desk to pursue new opportunities outside of media.

A crocodile was terrorizing this Australian town. So residents cooked and ate it

A remote Australian community has taken revenge on a massive saltwater crocodile by eating the 3.6-metre (11.8-foot) beast blamed for devouring pets and chasing children.

Trudeau contemplated stepping down while 'undefeated,' but is now all in

Prime Minister Justin Trudeau contemplated stepping down while 'undefeated' last year, but ultimately decided that he 'can't' walk away at a time when he thinks the stakes are higher than ever.

Suffering dog with mouth duct-taped in 'homemade muzzle' surrendered to B.C. SPCA

The B.C. SPCA is caring for a young dog who was surrendered last week with her tail severely injured and her mouth duct-taped shut in a "homemade muzzle."

'It just caught my eye': Funnel cloud spotted near Saltcoats, Sask.

Environment and Climate Change Canada (ECCC) issued a tornado warning Tuesday afternoon, however their ongoing investigation reports the stormy weather might have resulted in funnel clouds.

Citizen's arrest by Barrhaven eyewear store owner caught on camera

A store owner in Barrhaven who has been robbed multiple times wasn't going to let it happen again. Against the advice of police, he stepped in to stop another robbery from happening right in his store.

Family of victim of admitted serial killer reflects on plan to search landfill

Donna Bartlett says she was overcome with emotion when standing earlier this week at the landfill where her granddaughter's remains were dumped more than two years ago. It was Bartlett's second time to the site where Marcedes Myran’s remains are believed to be, and the first time she says she felt hopeful.

City of Toronto exposed Tridel's banking information, city officials say

The City of Toronto exposed developer Tridel's banking information to the public, city officials have confirmed.

Uber says new B.C. gig-worker rules punish customers, businesses

Ride-hailing company Uber is criticizing the British Columbia government's regulatory changes for gig workers, saying the province is set to drive up costs for residents and drive down demand for local businesses.

Man pleads not guilty in pipe bomb attack on Massachusetts group Satanic Temple

An Oklahoma man accused of throwing a pipe bomb at the Massachusetts headquarters of a group called The Satanic Temple pleaded not guilty Thursday at his arraignment in federal court in Boston.

Leaders of UN and aid groups urge immediate release of 17 staffers being held by Yemen's rebels

The heads of six UN agencies and three international humanitarian organizations issued a joint appeal to Yemen's Houthi rebels for the immediate release of 17 members of their staff who were recently detained along with many others also being held by the Iranian-backed group.

Storms in Chile damage homes, flood roads and leave at least 1 person dead

Heavy rains lashed much of Chile on Thursday, damaging homes, flooding roads, knocking out power and causing mudslides that have swept through residential areas.

Biden says he won't offer commutation to his son after gun sentence

U.S. President Joe Biden said Thursday that he will not use his presidential powers to lessen the eventual sentence that his son Hunter will receive for his federal felony conviction on gun crimes.

Trump returns to Capitol Hill and whips up Republican lawmakers, a first meeting since Jan. 6 attack

Donald Trump made a triumphant return Thursday to Capitol Hill, whipping up House and Senate Republicans in his first meetings since the Jan.6, 2 021 attacks, cheered by GOP lawmakers who find themselves newly energized by his bid to retake the White House.

NDP's Jagmeet Singh says report shows 'a number of MPs' have helped foreign states

NDP Leader Jagmeet Singh says a recent spy watchdog report shows a 'number of MPs' have knowingly provided help to foreign governments, behaviour he calls unethical or even illegal.

Tories appeal to Jewish community ahead of byelection, allege 'betrayal' by Trudeau

The federal Conservatives are asking the Jewish community in a Toronto riding to send Prime Minister Justin Trudeau a message about his "betrayal" by voting for the Tory candidate in an upcoming byelection.

Isaac the therapy dog turning 10 after hundreds of visits to kids at CHEO and Ronald McDonald House

Isaac the yellow lab is about to turn 10 years old and has dedicated most of his life to bringing joy to children at Ronald McDonald House and CHEO, making an immeasurable difference when it's needed most.

It's not your imagination. Men really do eat more meat than women, study says

It's a popular notion that men eat more meat than women. Now, new research says it's true around the world.

Unanimous U.S. Supreme Court preserves access to widely used abortion medication

The U.S. Supreme Court on Thursday unanimously preserved access to a medication that was used in nearly two-thirds of all abortions in the U.S. last year, in the court's first abortion decision since conservative justices overturned Roe v. Wade two years ago.

What is Apple’s AI doing with your data?

Who were the victims of maya sacrifice ancient dna reveals an unexpected finding.

A new analysis of ancient DNA from the ancient Maya city of Chichén Itzá in Mexico challenges long-held misconceptions about the victims of ritual sacrifice.

Desjardins data breach: Laval police arrest 3 suspects, fourth one being sought

More than five years after a massive data leak of personal information at Desjardins, Laval police announced Wednesday afternoon they have arrested three suspects.

Entertainment

Disney casts 17-year-old Australian Catherine Laga'aia to star in live-action 'Moana'

An Australian teenager of Samoan heritage has been announced as the star of the upcoming live-action version of the hit Disney movie 'Moana.'

Inuk singer-songwriter Elisapie featured on new Canada Post stamp

Inuk singer-songwriter, activist and filmmaker Elisapie is among the three Indigenous artists on Canada Post's new series of stamps.

Unifor says 35 Global News jobs cut across the country

Unifor says 35 of its members at Global News have been laid off as part of changes announced Wednesday by Corus Entertainment Inc.

Shipping industry looks for consensus on sustainable fuels ahead of net-zero goals

Global shippers convened in Montreal on Thursday to sort out which sustainable fuels their vessels should use -- a key question given that boats built today will still be running in 2050.

Five more arrests, including main suspect, in fraud, data theft at Desjardins

Quebec provincial police have arrested five people in connection with a multimillion-dollar fraud and the theft of data belonging to almost 10 million clients of the co-operative financial group Desjardins.

'You go and do your job and get out': Volunteer firefighter has been with N.B. department for 60 years

A New Brunswick man has been a volunteer firefighter for 60 years.

Double take: 23 sets of twins graduate from single middle school

Twenty-three sets of twins have graduated from a Massachusetts middle school, making up about 10% of the eighth-grade class.

Shake Shack officially opens first Canadian location in downtown Toronto

Shake Shack’s world-famous crinkle-cut fries and smash burgers have finally arrived in Canada.

Connor McDavid's public school teachers reflect on his early focus & skill amid NHL playoffs

At Clearmeadow Public School, McDavid's former teachers fondly remember him as a standout student, even at a young age.

Halifax Tides FC: Northern Super League announces East Coast team's name, new logo

The name and logo of Halifax's first-ever professional women's soccer team was revealed Thursday night during a launch event in the city.

Big boost to Edmonton economy during Oilers playoff run

Locals and visitors to Edmonton have spent $179 million in the first three rounds of the Stanley Cup playoffs.

Tesla shareholders approve CEO Musk's US$56 billion pay, company's move to Texas

Tesla shareholders approved CEO Elon Musk's US$56 billion pay package, the electric vehicle-maker said on Thursday, a big thumbs-up to his leadership and an enticement for keeping his focus on his biggest source of wealth.

Zero-emission vehicle registrations jump 53 per cent in the first quarter: StatCan

Significantly more Canadians were driving zero-emissions vehicles in the first quarter compared with a year ago.

Calgary warns of fake parking ticket scam: 'Destroy it'

The Calgary Parking Authority says it has seen the rise of a scam where fraudsters are slapping fake parking tickets on vehicles around the city.

Local Spotlight

Swift Current offers to temporarily rename itself if Taylor Swift returns to Sask.

In an attempt to invite one of the most popular recording artists in the world to the land of living skies – the City of Swift Current has offered to rename itself in honour of Taylor Swift.

Adult dogs, puppies arrive in Moncton from Manitoba in search of forever homes

More than a dozen dogs arrived by Cargojet early Thursday morning to the People for Animal Wellbeing Shelter to find a permanent place to call home in New Brunswick.

Video captures whale breaching off Peggy's Cove, N.S.

Peggy's Cove, N.S., is one of the most famous locations in the Maritimes. Recent visitors were treated to more than just the iconic landmark.

Hundreds of fans line up to meet the Trailer Park Boys at promotional event

Hundreds of fans lined up to meet the Trailer Park Boys in Dartmouth, N.S., Tuesday, as Ricky, Bubbles and Julian promoted their new brand of potato chips.

'Nothing a little duct tape won't fix': Bear breaks into northern Ont. woman's car, destroys interior before taking nap

Car break-ins plague Canadians across the country, but instead of worrying about theft, a northern Ontario woman is cleaning up a big mess that she says will not be covered by insurance after a black bear broke into her Honda Civic and took a nap.

Albertans attempt to build the world’s tallest Popsicle stick structure

Members of a Hutterite colony in southern Alberta have potentially built the world's tallest structure made of Popsicle sticks.

After 300 days in a B.C. shelter, this dog finally found his forever home

A dog who spent the first three-and-a-half years of his life suffering and almost a year at a shelter has found his forever home, according to the BC SPCA.

Great-grandma celebrates 108th birthday in Vancouver

In most families, ringing in a 100th birthday is a massive milestone. Minni Pelman’s family certainly thinks so – as they celebrate her 108th birthday in the park outside her building.

'It's a unique addition': Winnipeg man adds original Eaton's sign to growing collection

Showing off the latest purchase in his Eaton's collection, Corey Quintaine joked he is rebuilding the former flagship store that used to sit at 320 Portage Avenue one Facebook Marketplace purchase at a time.

1 in 3 Vancouver teachers considering quitting: unions

Unions for teachers and other workers within the Vancouver school system are sounding the alarm about low morale.

BC Lions approaching sellout for home opener with 50 Cent as Concert Kickoff performer

The BC Lions will have one of the largest regular season crowds in decades when they host the Calgary Stampeders in their home opener at BC Place on Saturday.

Bear trapped in B.C. garage attempted to claw its way out, RCMP say

An intruder caused quite a bit of damage to a garage in Port Coquitlam Thursday morning, according to local Mounties.

Man charged after 90-year-old grandfather killed in assault and stabbing at Etobicoke home

A man has been charged with murder in the death of his 90-year-old grandfather at a home in Etobicoke two months ago.

Tornado watch issued for several areas surrounding Toronto ends

A tornado watch issued for several areas surrounding Toronto has ended.

Work resumes on broken feeder main; water restrictions remain in place

Work to repair Calgary's broken water feeder main has resumed after two workers were injured on Wednesday night.

Fueling Brains Academy says handbook clause raising parent's ire was 'improperly included'

A Calgary father voiced his concern about a waiver he was asked to sign by Fueling Brains Academy, the company at the centre of last year's massive E.coli outbreak that spread to daycares around the city.

Storms move across eastern Ontario Thursday, prompting numerous weather alerts

Severe weather moving across eastern Ontario has triggered several alerts, including some tornado warnings.

Quebec reaches tentative deal with family doctors

An agreement has finally been reached between Quebec and family doctors on the primary care access window, the Guichet d'acces a la premiere ligne (GAP).

WEATHER | Tornado alerts issued for multiple regions of Quebec

There are tornado warnings in two areas of Quebec, while watches remain in several regions across the province.

Man runs over wife, 80, twice in Montreal hospital parking lot

An 80-year-old woman is recovering after she was run over twice by the car being driven by her husband in a Montreal hospital parking lot.

Drivers asked to avoid part of Anthony Henday Drive after fatal crash

Edmonton police asked drivers to avoid a portion of Anthony Henday Drive late Thursday night after a fatal two-vehicle crash.

Bobrovsky, missed chances biggest factors in Oilers' Game 3 loss to Panthers

You could say the Edmonton Oilers' Game 3 loss to the Florida Panthers in the Stanley Cup Final came from multiple cuts. The deepest cut of all, though, came from goaltending, specifically the play of Sergei Bobrovsky.

Dartmouth man charged with first-degree murder in connection with North Preston shooting: N.S. RCMP

A 26-year-old Dartmouth, N.S., man has been charged with first-degree murder in connection with a shooting in North Preston, N.S.

Weather front approaches the Maritimes with rain and showers Friday into Saturday

Hit-and-miss rain totals were reported across the Maritimes on Wednesday, the result of the scattered coverage of showers and thunderstorms.

Manitoban 'in awe' after witnessing tornado touch down beside him

A low pressure system tracking in from Saskatchewan Wednesday night triggered a spurt of tornado warnings across southwestern Manitoba.

RCMP won't be able to talk to bus driver in deadly Carberry crash

As the first anniversary of the Carberry crash approaches, Manitoba RCMP provided an update on the investigation and how the first responders are doing a year later.

'Too much warming': Polar bears in Hudson Bay could go extinct by 2030s if global temperatures continue to increase

If certain goals that are in the Paris Climate Accord aren't met, the existence of polar bears in the Hudson Bay may come to an end.

Sask. producers claim 98% of crops in the ground as seeding wraps up

Rain has continued to cause issues for some producers in northeast and east-central Saskatchewan this spring. Regardless, a total of 98 per cent of crops are reportedly in the ground.

Regina Plumbing and Heating donates new A/C unit to Regina German Club

After the Regina German Club's newly purchased unit was destroyed, Regina Plumbing and Heating decided to donate a new A/C unit.

'I burst into tears': Stratford widow asks thief to return late husband's ashes after break-in

A Stratford widow says she’s heartbroken after she says her late husband’s ashes went missing after a break-in.

'It was me': Video shows moment University of Waterloo attacker admits to triple stabbing

Disturbing evidence is being shared for the first time of the 2023 attack at the University of Waterloo, including audio of the triple stabbing and a surprising confession.

Police respond to fake call about shooting at Kitchener Market

The Waterloo Regional Police Service (WRPS) responded to the Kitchener Market Thursday afternoon after receiving a weapon-related call.

'Need to go further': Saskatoon bus drivers' union pushes back on new transit safety plan

Saskatoon Transit unveiled a new plan Thursday to address safety concerns on buses and at terminals, but the union representing its drivers says the plan falls short of what's needed right now.

The Saskatoon driver charged in a fatal crash this week was granted bail

A Saskatoon man charged in connection to a fatal crash in the Kelsey Woodlawn area was granted bail on Thursday.

Sask. Montessori school shuts down following allegations teachers weren't paid

A Montessori school in Saskatoon has permanently closed following multiple claims from teachers that they're missing wages.

Northern Ontario

Northern Ont. suspect charged with murder, attempted murder in shooting of police officer

A northern Ontario suspect who was the subject of an intense manhunt has been charged with one count each of murder and attempted murder.

Two separate Sudbury dog attacks spark fear there will be more

Two dog owners are sharing their stories about recent terrifying and traumatizing dog attacks in the Donovan neighbourhood of Greater Sudbury.

Fatal collision involving motorcycle in Oxford County

Oxford OPP attended the scene of a fatal collision in Zorra Township Thursday.

Oxford Pride supporters decry rainbow boardwalk damage as act of hate

Pride month in Oxford County has been marred once again by what some are calling an act of hatred.

Activity of the accused questioned at murder trial

As legal arguments between the Crown and defence lawyers continue to heat up before Justice Marc Garson at the retrial of Boris Panovski at the Elgin County Courthouse in St. Thomas, some evidence was heard throughout the day.

WEATHER ALERT | Tornado watch lifted while storm knocks out power for thousands

Environment Canada has lifted a tornado watch for parts of Simcoe County, Muskoka and Dufferin County.

Barrie man, 39, killed in motorcycle crash

Emergency crews attended the scene of the deadly crash involving a motorcycle on Ferndale Drive North shortly after 6 p.m. on Wednesday.

'It's a scam': Windsor's parking enforcement warns of parking ticket text message scam

The City of Windsor is warning residents about a text message scam that tells people to pay their overdue parking tickets.

Tourism coming back strong post-COVID, TWEPI reports

Tourism in the Windsor-Essex area has shown significant recovery since the COVID-19 pandemic, according to Tourism Windsor Essex Pelee Island (TWEPI) leadership.

New Offender Management Unit arrests 24 offenders in three months

Windsor police are releasing results of the new Offender Management Unit.

Vancouver Island

Border officials say B.C. man facing multiple charges after discovery at Vancouver airport

Canadian border officials say a British Columbia man is facing a raft of drug-trafficking and weapons charges after the discovery of three illegal firearm suppressors at the Vancouver International Airport.

Officer shot in deadly B.C. bank shootout details the attack 2 years later

Two years after a deadly gun battle between police and a pair of heavily armed assailants stunned the community of Saanich, B.C., one of the officers who was critically injured in the shootout is speaking about it publicly for the first time.

Pedestrian struck, killed by train in B.C. Interior

One person is dead after being struck by a train in Kamloops Thursday morning.

Targeted shooting in Penticton, B.C., under investigation: RCMP

Mounties in Penticton say they're investigating a shooting that police believe was targeted.

B.C. deer fatally tramples dog, injures woman while protecting fawn

A dog was killed and a woman injured by a deer in West Kelowna Monday night, prompting a warning from B.C. conservation officers.

Westbound Whoop-Up Drive expected to be a slow go Friday due to patching work

Lethbridge commuters who use Whoop-Up Drive may want to switch up their routes Friday morning.

Water levels in southern Alberta reservoirs creep towards normal

Southern Alberta reservoirs are filling up as the spring melt comes to an end.

Lethbridge Fire and Emergency Services finding new methods to conserve water

Water is an indispensable tool for fighting fires, but lower-than-normal water levels have inspired Lethbridge Fire and Emergency Services (LFES) to find ways to save on water usage.

Sault Ste. Marie

Top archers descend on the Sault this weekend for provincial championship

Dozens of Ontario’s top young archers will be in the Sault this weekend as the city hosts this year’s provincial archery championship.

Sault police raid East Street residence

Officers with the Sault police crime suppression unit executed a search warrant Thursday at a residence on East Street.

Feuding Labrador Indigenous groups -- one recognized, one not -- celebrate court ruling

A Federal Court judge has dismissed a bid by Labrador's Innu Nation to throw out an agreement involving the NunatuKavut Community Council, but both groups claim the ruling is a win.

United flight to Paris diverts to Newfoundland, passengers forced to sleep on benches and floor

Border agents in Gander, N.L., were unavailable or unwilling to process passengers on a diverted flight from Washington to Paris early Monday.

N.L. launching disability benefit to top up federal program and create basic income

The government of Newfoundland and Labrador is launching a disability benefit that will top up the federal government's recently announced aid program.

Shopping Trends

The Shopping Trends team is independent of the journalists at CTV News. We may earn a commission when you use our links to shop.  Read about us.

Editor's Picks

If you want to upgrade your summer wardrobe, try adding a few of these stylish pieces from amazon to your closet, if you're looking for a new face sunscreen, here are 16 that reviewers are loving right now, the 5 best ice cream makers in canada in 2024, tested and reviewed, our guide to the best griddles in canada in 2024 (and where to get them), 15 products that'll get your bathroom clean, organized, and looking its best, our guide to the best pool cleaners in canada in 2024 (and where to get them), 15 extremely practical graduation gifts, 20 last-minute father's day gifts that'll arrive on time, 14 father's day gift ideas they're guaranteed to love, 17 budget-friendly summer skincare essentials you'll want to add to your cart today, keep frizziness at bay with these 12 essential hair products, 15 waterproof mascaras that reviewers actually swear by, health & fitness, 15 useful camping products that won't take up a ton of space in your pack, 12 alcohol-free beers, spirits, and pre-mixed mocktails that taste just as good as the real deal, 15 products that'll help keep the bugs away this summer, stay connected.

What compensation should you get if your flight is delayed or cancelled?

Thousands of Sunwing passengers are still hoping they'll be able to salvage their holidays down south as the airline tries to deal with system wide technical problems affecting it’s check-in and boarding procedures.

As the chaos and confusion continues at airports across Canada, some passengers are complaining their trips are being cut short by days, or completely cancelled, while others have been stranded at resorts down south waiting for answers.

Rory Maguire was waiting at Toronto Person International Airport to go to Cuba when his flight was rescheduled nine times. He finally got on a plane today, 30 hours after his flight was to leave, and said Sunwing did provide him and his girlfriend with food and a hotel room.

"We got food at the airport, they fed us dinner, and they did give us a hotel room last night, which was great to have a place to lay our heads," Maguire said.

After passengers flooded Sunwing with complaints about the delays the Sunwing tweeted this afternoon "All impacted passengers with flight delays over three hours will be compensated."

The Travel Industry Council of Ontario (TICO) said Tuesday under provincial law if a flight is delayed more than a day the passenger could be entitled to a full refund.

"If a consumer's travel is delayed by 24 hours or more under provincial regulations our provincial legislation requires a full and immediate refund to the customer," TICO President Richard Smart said.

TICO said an airline may also provide other options to passengers instead of a refund, such as a voucher or another form of compensation, if a flight is delayed or cancelled but the traveller must agree to the terms.

Under federal rules, the airline may have to pay out $500 to $1,000 for unexpected delays and out of pocket expenses.

Gabor Lukacs, the President of Air Passenger Rights, said getting that money is not always easy and sometimes travellers have to go to small claims court to get the compensation they deserve.

"The airline has to pay compensation under the air passenger protection regulations for the passengers inconvenience," said Lukacs. "The biggest problem we are facing in Canada is a lack of enforcement."

While many passengers will have purchased trip cancellation insurance, Martin Firestone, the president of Travel Secure, said it’s the airline that will have to pay the compensation in this instance.

"These passengers entire week has been disrupted and some of them may not actually go on their vacation. Time will tell how Sunwing will deal with this," said Firestone.

Sunwing also said today customers can make a one time change to their departure date with no added fees.

Anyone with a Sunwing flight over the next few days is being told to check their flight status before going to the airports and to watch Sunwing's website for more information.

Toronto Top Stories

City of Toronto exposed Tridel's banking information, city officials say

Man charged after 90-year-old grandfather killed in assault and stabbing at Etobicoke home

Tornado watch issued for several areas surrounding Toronto ends

One of 15-year-old boys charged in stabbing on TTC bus had concealed knife: police

Shake Shack officially opens first Canadian location in downtown Toronto

20-year-old man, 4 teenagers charged in connection with armed robberies in Toronto and Mississauga

Tories appeal to Jewish community ahead of byelection, allege 'betrayal' by Trudeau

Massage therapist accused of sexually assaulting client in Milton

Ctvnews.ca top stories.

Tornado warnings issued across Ontario and Quebec, twisters potentially detected by radar

Tornado warnings were issued in Ontario and Quebec amid severe thunderstorms as Environment Canada warned of 'dangerous and potentially life-threatening' situations.

Panthers hold on to beat Oilers 4-3 and take 3-0 lead in Stanley Cup Final

Connor McDavid's dream of hoisting a Stanley Cup this spring is turning into a nightmare. Sergei Bobrovsky made 32 saves as the Florida Panthers held on to defeat the Edmonton Oilers 4-3 on Thursday and take a 3-0 chokehold in the best-of-seven title series.

Ontario man can't collect lottery prize after he forgets where he bought ticket

An Ontario man who bought a lottery ticket was thrilled to find out he won, but collecting his winnings turned out to be a challenge.

Dog owner speaks out after court rules dogs euthanized in fatal senior death

An emotional Denis Bagaric spoke to CTV News outside of court on Thursday after a judge ruled his two remaining dogs would be killed, after a two year court battle on their fate, for the role they played in the death of a Calgary senior in June 2022.

'Pure luck': Alberta man makes 'Price is Right' history with Showcase bid

A Grande Prairie man guessed his way into The Price Is Right history with his showcase bid that was very nearly on the dot.

CTV News Ottawa's Graham Richardson announces decision to step away from the anchor desk

Graham Richardson, Chief News Anchor of CTV News at Six, announced during Thursday's newscast that he is stepping away from the anchor desk to pursue new opportunities outside of media.

A crocodile was terrorizing this Australian town. So residents cooked and ate it

A remote Australian community has taken revenge on a massive saltwater crocodile by eating the 3.6-metre (11.8-foot) beast blamed for devouring pets and chasing children.

Trudeau contemplated stepping down while 'undefeated,' but is now all in

Prime Minister Justin Trudeau contemplated stepping down while 'undefeated' last year, but ultimately decided that he 'can't' walk away at a time when he thinks the stakes are higher than ever.

Suffering dog with mouth duct-taped in 'homemade muzzle' surrendered to B.C. SPCA

The B.C. SPCA is caring for a young dog who was surrendered last week with her tail severely injured and her mouth duct-taped shut in a "homemade muzzle."

Shopping Trends

The Shopping Trends team is independent of the journalists at CTV News. We may earn a commission when you use our links to shop.  Read about us.

Editor's Picks

If you want to upgrade your summer wardrobe, try adding a few of these stylish pieces from amazon to your closet, if you're looking for a new face sunscreen, here are 16 that reviewers are loving right now, the 5 best ice cream makers in canada in 2024, tested and reviewed, our guide to the best griddles in canada in 2024 (and where to get them), 15 products that'll get your bathroom clean, organized, and looking its best, our guide to the best pool cleaners in canada in 2024 (and where to get them), 15 extremely practical graduation gifts, 20 last-minute father's day gifts that'll arrive on time, 14 father's day gift ideas they're guaranteed to love, 17 budget-friendly summer skincare essentials you'll want to add to your cart today, keep frizziness at bay with these 12 essential hair products, 15 waterproof mascaras that reviewers actually swear by, health & fitness, 15 useful camping products that won't take up a ton of space in your pack, 12 alcohol-free beers, spirits, and pre-mixed mocktails that taste just as good as the real deal, 15 products that'll help keep the bugs away this summer.

Quebec reaches tentative deal with family doctors

An agreement has finally been reached between Quebec and family doctors on the primary care access window, the Guichet d'acces a la premiere ligne (GAP).

WEATHER | Tornado alerts issued for multiple regions of Quebec

There are tornado warnings in two areas of Quebec, while watches remain in several regions across the province.

Man runs over wife, 80, twice in Montreal hospital parking lot

An 80-year-old woman is recovering after she was run over twice by the car being driven by her husband in a Montreal hospital parking lot.

Citizen's arrest by Barrhaven eyewear store owner caught on camera

A store owner in Barrhaven who has been robbed multiple times wasn't going to let it happen again. Against the advice of police, he stepped in to stop another robbery from happening right in his store.

Storms move across eastern Ontario Thursday, prompting numerous weather alerts

Severe weather moving across eastern Ontario has triggered several alerts, including some tornado warnings.

Northern Ontario

Northern Ont. suspect charged with murder, attempted murder in shooting of police officer

A northern Ontario suspect who was the subject of an intense manhunt has been charged with one count each of murder and attempted murder.

Two separate Sudbury dog attacks spark fear there will be more

Two dog owners are sharing their stories about recent terrifying and traumatizing dog attacks in the Donovan neighbourhood of Greater Sudbury.

'I burst into tears': Stratford widow asks thief to return late husband's ashes after break-in

A Stratford widow says she’s heartbroken after she says her late husband’s ashes went missing after a break-in.

'It was me': Video shows moment University of Waterloo attacker admits to triple stabbing

Disturbing evidence is being shared for the first time of the 2023 attack at the University of Waterloo, including audio of the triple stabbing and a surprising confession.

Police respond to fake call about shooting at Kitchener Market

The Waterloo Regional Police Service (WRPS) responded to the Kitchener Market Thursday afternoon after receiving a weapon-related call.

Fatal collision involving motorcycle in Oxford County

Oxford OPP attended the scene of a fatal collision in Zorra Township Thursday.

Oxford Pride supporters decry rainbow boardwalk damage as act of hate

Pride month in Oxford County has been marred once again by what some are calling an act of hatred.

Activity of the accused questioned at murder trial

As legal arguments between the Crown and defence lawyers continue to heat up before Justice Marc Garson at the retrial of Boris Panovski at the Elgin County Courthouse in St. Thomas, some evidence was heard throughout the day.

'It's a scam': Windsor's parking enforcement warns of parking ticket text message scam

The City of Windsor is warning residents about a text message scam that tells people to pay their overdue parking tickets.

Tourism coming back strong post-COVID, TWEPI reports

Tourism in the Windsor-Essex area has shown significant recovery since the COVID-19 pandemic, according to Tourism Windsor Essex Pelee Island (TWEPI) leadership.

New Offender Management Unit arrests 24 offenders in three months

Windsor police are releasing results of the new Offender Management Unit.

WEATHER ALERT | Tornado watch lifted while storm knocks out power for thousands

Environment Canada has lifted a tornado watch for parts of Simcoe County, Muskoka and Dufferin County.

Connor McDavid's public school teachers reflect on his early focus & skill amid NHL playoffs

At Clearmeadow Public School, McDavid's former teachers fondly remember him as a standout student, even at a young age.

Barrie man, 39, killed in motorcycle crash

Emergency crews attended the scene of the deadly crash involving a motorcycle on Ferndale Drive North shortly after 6 p.m. on Wednesday.

Manitoban 'in awe' after witnessing tornado touch down beside him

A low pressure system tracking in from Saskatchewan Wednesday night triggered a spurt of tornado warnings across southwestern Manitoba.

RCMP won't be able to talk to bus driver in deadly Carberry crash

As the first anniversary of the Carberry crash approaches, Manitoba RCMP provided an update on the investigation and how the first responders are doing a year later.

'Too much warming': Polar bears in Hudson Bay could go extinct by 2030s if global temperatures continue to increase

If certain goals that are in the Paris Climate Accord aren't met, the existence of polar bears in the Hudson Bay may come to an end.

Dartmouth man charged with first-degree murder in connection with North Preston shooting: N.S. RCMP

A 26-year-old Dartmouth, N.S., man has been charged with first-degree murder in connection with a shooting in North Preston, N.S.

Adult dogs, puppies arrive in Moncton from Manitoba in search of forever homes

More than a dozen dogs arrived by Cargojet early Thursday morning to the People for Animal Wellbeing Shelter to find a permanent place to call home in New Brunswick.

Weather front approaches the Maritimes with rain and showers Friday into Saturday

Hit-and-miss rain totals were reported across the Maritimes on Wednesday, the result of the scattered coverage of showers and thunderstorms.

Feuding Labrador Indigenous groups -- one recognized, one not -- celebrate court ruling

A Federal Court judge has dismissed a bid by Labrador's Innu Nation to throw out an agreement involving the NunatuKavut Community Council, but both groups claim the ruling is a win.

United flight to Paris diverts to Newfoundland, passengers forced to sleep on benches and floor

Border agents in Gander, N.L., were unavailable or unwilling to process passengers on a diverted flight from Washington to Paris early Monday.

N.L. launching disability benefit to top up federal program and create basic income

The government of Newfoundland and Labrador is launching a disability benefit that will top up the federal government's recently announced aid program.

Drivers asked to avoid part of Anthony Henday Drive after fatal crash

Edmonton police asked drivers to avoid a portion of Anthony Henday Drive late Thursday night after a fatal two-vehicle crash.

Bobrovsky, missed chances biggest factors in Oilers' Game 3 loss to Panthers

You could say the Edmonton Oilers' Game 3 loss to the Florida Panthers in the Stanley Cup Final came from multiple cuts. The deepest cut of all, though, came from goaltending, specifically the play of Sergei Bobrovsky.

Work resumes on broken feeder main; water restrictions remain in place

Work to repair Calgary's broken water feeder main has resumed after two workers were injured on Wednesday night.

Fueling Brains Academy says handbook clause raising parent's ire was 'improperly included'

A Calgary father voiced his concern about a waiver he was asked to sign by Fueling Brains Academy, the company at the centre of last year's massive E.coli outbreak that spread to daycares around the city.

'It just caught my eye': Funnel cloud spotted near Saltcoats, Sask.

Environment and Climate Change Canada (ECCC) issued a tornado warning Tuesday afternoon, however their ongoing investigation reports the stormy weather might have resulted in funnel clouds.

Sask. producers claim 98% of crops in the ground as seeding wraps up

Rain has continued to cause issues for some producers in northeast and east-central Saskatchewan this spring. Regardless, a total of 98 per cent of crops are reportedly in the ground.

Regina Plumbing and Heating donates new A/C unit to Regina German Club

After the Regina German Club's newly purchased unit was destroyed, Regina Plumbing and Heating decided to donate a new A/C unit.

'Need to go further': Saskatoon bus drivers' union pushes back on new transit safety plan

Saskatoon Transit unveiled a new plan Thursday to address safety concerns on buses and at terminals, but the union representing its drivers says the plan falls short of what's needed right now.

The Saskatoon driver charged in a fatal crash this week was granted bail

A Saskatoon man charged in connection to a fatal crash in the Kelsey Woodlawn area was granted bail on Thursday.

Sask. Montessori school shuts down following allegations teachers weren't paid

A Montessori school in Saskatoon has permanently closed following multiple claims from teachers that they're missing wages.

1 in 3 Vancouver teachers considering quitting: unions

Unions for teachers and other workers within the Vancouver school system are sounding the alarm about low morale.

BC Lions approaching sellout for home opener with 50 Cent as Concert Kickoff performer

The BC Lions will have one of the largest regular season crowds in decades when they host the Calgary Stampeders in their home opener at BC Place on Saturday.

Bear trapped in B.C. garage attempted to claw its way out, RCMP say

An intruder caused quite a bit of damage to a garage in Port Coquitlam Thursday morning, according to local Mounties.

Vancouver Island

Border officials say B.C. man facing multiple charges after discovery at Vancouver airport

Canadian border officials say a British Columbia man is facing a raft of drug-trafficking and weapons charges after the discovery of three illegal firearm suppressors at the Vancouver International Airport.

Uber says new B.C. gig-worker rules punish customers, businesses

Ride-hailing company Uber is criticizing the British Columbia government's regulatory changes for gig workers, saying the province is set to drive up costs for residents and drive down demand for local businesses.

Officer shot in deadly B.C. bank shootout details the attack 2 years later

Two years after a deadly gun battle between police and a pair of heavily armed assailants stunned the community of Saanich, B.C., one of the officers who was critically injured in the shootout is speaking about it publicly for the first time.

Stay Connected

Language selection

• About the CTA

Important notice to Sunwing passengers

Sunwing has stated publicly that all impacted passengers with flight delays over three hours will be compensated and provided a link for those passengers to make a claim for compensation.

Update on holiday travel disruptions for Sunwing customers

Author of the article:

You can save this article by registering for free here . Or sign-in if you have an account.

Article content

TORONTO, Jan. 05, 2023 (GLOBE NEWSWIRE) — Sunwing was founded on a promise to help make Canadians’ vacation dreams come true with affordable all inclusive getaways to dozens of highly rated vacation destinations. We are astutely aware that, for too many Canadians, we failed to live up to that promise this holiday season. We are incredibly sorry for letting our customers down.

Subscribe now to read the latest news in your city and across Canada.

• Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman, Victoria Wells and others.
• Daily content from Financial Times, the world's leading global business publication.
• Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.
• National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.
• Daily puzzles, including the New York Times Crossword.

Create an account or sign in to continue with your reading experience.

• Access articles from across Canada with one account.
• Share your thoughts and join the conversation in the comments.
• Enjoy additional articles per month.
• Get email updates from your favourite authors.

Sign In or Create an Account

Update on holiday travel disruptions for sunwing customers back to video.

Like many Canadians, we dreamed this holiday would be a return to normal. We planned our highest travel schedule since pre-pandemic and invested significantly to mitigate the potential risks that would come with meeting the high demand for travel over our peak winter season.

While most of our customers enjoyed their holidays with minimal disruption, we had clear failures in execution, particularly in responding to weather-related delays and the aftermath of severe weather disruptions, which limited our ability to reposition aircraft and crew to other airports to help alleviate the backlog in flights. Whereas several larger carriers faced similar issues in the spring and summer over their first peak travel season since the pandemic, we are facing those challenges and obstacles during our peak season this winter. As a carrier scaling up to meet our highest demand in years, we built an achievable plan which, due to a confluence of factors, we could no longer deliver, and we regret that we did not meet the level of service our customers expect from Sunwing.

In response to the factors mentioned above, we took several measures to mitigate further delays for our customers during the holidays. This included subservicing aircraft from several airline partners to repatriate those in destination with significant delays. Our teams worked around the clock to return customers home, while providing customers in destination with hotel accommodations, food and beverage, and airport transfers, regardless of the reason for the delay.

Get the latest headlines, breaking news and columns.

• There was an error, please provide a valid email address.

By signing up you consent to receive the above newsletter from Postmedia Network Inc.

A welcome email is on its way. If you don't see it, please check your junk folder.

The next issue of Top Stories will soon be in your inbox.

We encountered an issue signing you up. Please try again

We have completed all recovery flights related to the holiday disruption and have a roadmap in place to ensure that these issues do not repeat themselves in January or any of the months that follow. This includes proactively working on a mitigation plan to address some technical issues with flight alert notifications and enhancing the communication flow to our customers in destination through the collaboration and support of our airline and destination management teams. We have also reduced some capacity during the month of January to ensure that we can execute to the highest standards with the least disruption to customers as we move through the winter season.

We also understand our obligations under Canada’s Air Passenger Protection Regulations and will ensure full compliance with these regulations.

We are actively accepting eligible claims for compensation. Customers may submit their claims for review at https://www.sunwing.ca/en/sunwing-airlines/delay-claim/ . In addition, customers may submit receipts for related expenses incurred in destination to Sunwing Cares at www.sunwing.ca/en/sunwing-cares  for review. This includes submitting receipts for reasonable expenses to purchase necessities due to baggage delays stemming from a baggage belt issue at Toronto Pearson International Airport, which impacted select customers that travelled between December 24-27, 2022. We also continue to actively work to reunite customers who travelled during this period with their baggage in a timely fashion.

We know that we cannot replace the time lost or disruption experienced during this holiday season, but we would like to reassure our customers that we are committed to doing better and regaining their trust in the weeks and months ahead. We will continue to provide updates on this important work.

Through our unwavering commitment to making vacation dreams come true, we hope to show Canadians what a Sunwing vacation truly feels like, and thank our customers for their patience and understanding as our teams worked tirelessly to overcome these operational hurdles in recent weeks.

Stephen Hunter

CEO Sunwing Travel Group 

Len Corrado

Sunwing Airlines

For more information:   Melanie Anne Filipp Senior Director, Corporate Communications & Media Relations Sunwing Travel Group 1-800-387-5602 |  [email protected]  

Photos accompanying this announcement are available at https://www.globenewswire.com/NewsRoom/AttachmentNg/f1bec0a2-aa6a-4377-8672-57033ef2648e https://www.globenewswire.com/NewsRoom/AttachmentNg/4b3ecde4-8f66-4e92-adf4-10defba7f91a

Postmedia is committed to maintaining a lively but civil forum for discussion. Please keep comments relevant and respectful. Comments may take up to an hour to appear on the site. You will receive an email if there is a reply to your comment, an update to a thread you follow or if a user you follow comments. Visit our Community Guidelines for more information.

Subscriber only. David Rosenberg: Poor economy means Bank of Canada has to keep cutting rates

How to handle the two capital gains inclusion rates planned for this year, tiff macklem says things are going to be difficult if productivity doesn't grow, chinese trader's us$20 million russian copper shipment goes missing, dream of a western canadian bank just met reality facing regional players.

This website uses cookies to personalize your content (including ads), and allows us to analyze our traffic. Read more about cookies here . By continuing to use our site, you agree to our Terms of Service and Privacy Policy .

You've reached the 20 article limit.

You can manage saved articles in your account.

and save up to 100 articles!

Looks like you've reached your saved article limit!

You can manage your saved articles in your account and clicking the X located at the bottom right of the article.

• Tour Operators
• Destinations
• Hotels & Resorts
• Agent Feedback
• Deals & Incentives
• On Location
• Industry Experts
• Sphere – HomeBased
• Digital Editions
• Subscribe today!

• Hotels and Resorts
• Types of Travel
• Subscribe Now

Sunwing updates communications about new travel regulations

Post date: Oct 29 2021

Date: Oct 29 2021

By: Travelweek Group

TORONTO — Sunwing is making it easier for both customers and travel agents to navigate the new federal vaccination requirements for Canadian air travel, which come into effect on Oct. 30 .

The company has sent out numerous email reminders to both customers and agents explaining the new requirements, in addition to updating its Travel Requirements page on Sunwing.ca with a helpful pre-departure checklist, as well as updating the Sunwing Agent portal. Requirements about vaccination requirements can also be found within the booking path, the Travel Advisories page, eDocs, confirmation emails and within the new Sunwing app.

“As demonstrated by the government lifting the advisory against non-essential travel for fully vaccinated Canadians, vaccinations are a critical tool in helping our industry rebound and return stronger than ever before,” commented Andrew Dawson, President of Tour Operations at Sunwing. “We’re dedicated to making the travel process frictionless and stress-free every step of the way and are in constant communication with our customers and agency partners. With simplified information on travel requirements, we’re hoping to show Canadians that returning to paradise is easy under our wing.”

Sunwing’s Corporate Vaccination Policy

Sunwing’s new mandatory vaccination policy for new and existing employees, previously announced last month , is in line with the new federal regulations. As part of the policy, all employees, including those working from home on a part-time or full-time basis, must be fully vaccinated as a condition of employment, with limited exemptions.

According to Kelly Davis, Chief People Officer at Sunwing Travel Group, the response to the policy has been overwhelmingly positive.

“After over a year and a half of living through this pandemic, our passionate and customer-centric employees are eager to do whatever it takes to help support our beloved industry,” said Davis. “Vaccinations have proven to be the most effective tool in reducing the spread of COVID-19 and, in turn, supporting the revival of our sector. To date, 96.7% of our Canadian employees are within compliance of the policy and we are grateful for our EPIC team’s support of our industry’s recovery.”

More information can be found on the  Safe with Sunwing  page.

Tags: Lead Story, Sunwing

Explore Today's Deals

Sunwing Airlines Customer Service & Help

When traveling with Sunwing Airlines, you can expect excellent customer service and support throughout your journey. Whether you need assistance with flight information, reservations, lost or damaged luggage, customer relations, or the frequent flyer program, Sunwing Airlines has you covered. To make your travel experience even more convenient, be sure to download the Sunwing Airlines mobile app if available.

Contact Information

• Website: https://www.sunwing.ca
• Phone: +1 877 786 9464

Help, Tips, & Info on Airlines and Flying

Beyond the customer service info provided here for Sunwing airlines (WG) , we have much more information to help guide you on your air travel:

• Get a comprehensive overview of the world’s airlines , where you can also drill down and see info on specific airlines.
• To understand the inner workings of WG, read about the corporate structure and Sunwing Airlines's operations .
• Details on WG Sunwing baggage fees and restrictions can be found here.
• Track and status any Sunwing Airlines flights and avoid unexpected delays or flight cancellations.
• Should you be considering flying on Sunwing with your pet, consider these restrictions so you’ll be best prepared.
• Use a third party (or iFly) when doing your flight research. To get the cheapest flights on Sunwing Airlines , you’ll need to see various sources as each can vary considerably.
• If you have a question about Sunwing 's check-in process , you can ask an agent at the ticketing counter.
• Want to know what it's going to take and cost to change your flight ticket with WG airlines ? Look no further.

For more details about this airline, including baggage policies, pet policies, and other information, check out the Sunwing Airlines Guide .

Get Sunwing real-time status info here .

Keep in mind that this information can change at any time, so it is best to check with the official airline website for the most accurate and up-to-date information.

Find more help here for your journey through the airport

Suggested companies

Air transat.

Sunwing   Reviews

In the Travel & Vacation category

Visit this website

Company activity See all

Write a review

Reviews 1.4.

Most relevant

Sunwing-Riu Vacations drowned in incompetence and ignorance.

The purchase of Sunwing by Westjet did nothing to improve the airline. From long delays, uncomfortable seats, no service - not even water, poor communications, agents not knowing what they are doing and a partnership with Riu to complement the disarray and utter disrespect of guests, Riu-Sunwing-Westjet should be grounded and left to annuls or worse customer experience.

Date of experience : February 18, 2024

Worst airline ever .

Worst airline ever . Booked a package to Cuba and the flight forgot the tourist visas , left waiting in customs for hours . We will be booking through American air carriers in the future travel plans All that was conversed was a canned customer service message

Date of experience : November 20, 2023

Sunwing's customer service is horrible

Do not fly with Sunwing Vacations. They have the worst customer service. Take months to reply to any concerns/complaints. Customer service is horrible. Fly any other airline, you will be much happier. Sunwing wrecked our vacation and did not even have the courtesy to call as requested.

Date of experience : February 19, 2024

Food was disgusting

Food was disgusting, we should be warned. How about a hamburger, only a slice of tomato is available. No condiments at all. I got badly injured on a handrail that broke. Major outbreak of diarrhea and vomiting day 4 from uncooked bacon. Hotel pharmacy had nothing, empty.

Date of experience : March 13, 2024

Grand Park Royal Cancun

Grand Park Royal, Luxury hotel in Cancun. Food was horrible, and they served me a nice bowl of Food Poisoning via room service. . I was in bed writhing in pain for the last 4 days of my vacation. Staff, completely unresponsive. The beds are hard, there are no bathtubs, the beach is down a huge flight of stairs. and there are no bathrooms on the beach. So you have to climb those stairs every time. Not enough outdoor seating for everyone, and very little shade around the adults only pool. (no umbrellas). The hot tub is beside the family pool, and was filled with toddlers the entire trip.

Date of experience : April 06, 2024

6 hour delay

Let me start by saying that after 5 years of not travelling due to health reasons our first flight with Sunwing was a really bad experience! Lies after lies after lies, couldn’t find their crew, imagine that, and they actually announced this nonsense, and therefore a six hour delay! First it was a 3 hour delay, then more delays, then the plane finally arrived from Toronto they said but guess what? They announced they couldn’t find their crew———— imagine that????? Finally after a 6 hour delay we boarded. Remember they said our plane was coming from Toronto? Well a frustrated pilot announced that they had come in from Hamilton. My booking number was 135318223, my flight was 4122! They’ve replied saying we aren’t allowed any compensation because there was technical issues and it was for our safety———what a way to cover yourselves! Where is the customer service? All I wanted was a decent, respectful experience, reasonable delays are okay but this was not reasonable! You need to do something sunwing and a $50 certificate by mail doesn’t cut it! Until never!

Date of experience : March 25, 2024

Help boarding in wheelchair

I was in Guardalavaca Cuba last week had a fall and am unable to walk. I am a senior . The Sunwing staff at the hotel, on-line and at the airports in Holguin & Ottawa made sure I got home safely. I was transported on & off the plane with narrow airplane wheelchair . Thanks to everyone, very much appreciated during this scary experience.

Date of experience : March 12, 2024

Price changes from search to checkout? Illegal

I have been trying to get an answer from sun wing as to how their lowest price calculator works. It seems to be a bait and switch scenario to me. I search for a single passenger for it all inclusive resort in the month I want to travel. I pick the week it says one price, when I go to book it says I have to book two people. Even though at the top of the page it's showing I'm searching for a single Traveler. They could at least be honest and say it's a website mistake but they deny there is a problem. Apparely its MY fault for not understanding the calculator is based on double occupancy?. You can't get past the customer service rep to reach a manager or escalate your inquiry. They are rude, unhelpful and they definitely "don't care" as per their tagline "Sunwing Cares".

Date of experience : March 10, 2024

Sunwing is hands down THE worst airline…

Sunwing is hands down THE worst airline I’ve ever flown with in my life. I had to re-book my flight home, the agent wrote on the paper that I don’t have to pay OOP, yet I was STILL by an agent who promised me I would be reimbursed when I returned home. Then, 2 years later an agent reaches out to me about my claim. I provide the written proof, my invoice, and this Fiathe M still won’t reimburse me. You guys are thief’s and I’m coming after you until that money is put back in my account.

Date of experience : August 10, 2023

Left Us Stranded

Left stranded in Cuba when their systems went down with zero communication. Had to sleep on the floor in the lobby of the hotel. The next morning there was still no news and no Sunwing rep available, no answer from their online system so we booked flights on the next available AC flight home. We sued in Small Claim Court, had our Settlement Hearing and Sunwing refused to give us what is owning under the APPR. We are waiting for our date in court. You’re not above the law Sunwing! AVOID AT ALL COSTS.

Date of experience : April 13, 2023

memories flamenco beach resort cayo…

memories flamenco beach resort cayo coco cuba After 24 hours A/C stopped working, we had to switch rooms., no hot water, no water pressure, no water for toilet for about 4 or 5 hours, no toilet paper, no clean towels, toilet do not flush. no lights on in hallways at night, bars cannot make mixed drinks, some bars might after 3 pm, shortage of lemons and limes for drinks, only rum and bear to drink with a few other types of liquor, locks on patio doors do not lock, many cats everywhere around the hotel, also one dog, lots of bugs that bite.

Date of experience : October 26, 2023

My wife and I were robbed in a Sunwing…

My wife and I were robbed in a Sunwing transfer bus. Last September, I had the worst experience ever with Sunwing Vacations. It's been eight months since I first contacted them in re to my trip from Sept 9-13th, 2023. I have been patient and have tried to get rid of the frustration that it has caused to my wife and me. Eight months have passed and the so-called Sunwing Customer Care are still "investigating". I know what customer service is all about because I run a place where we have thousands of thousands of clients/members. But before this, I also did a lot of investigations as a Destination Rep for Air Transat, Signature Vacations. However, the way they have handled this case is discombobulating, it would have negatively baffled the shyest customer. However, I am not really surprised after reading the reviews Sunwing has in the major platforms. It's a real shame how embarrassing the reviews are. The follow-up to what we experienced after been robbed by their own business partners has been traumatic and distressing, to say the least. To add insult to injury, you have been instrumental in this embarrassing scenario for such a huge company, though I understand that the size of an enterprise is not measured by its physical size, but by its care and respect for its customers or clients. Their follow-up after we communicated to them that we had been robbed has been extremely poor. To the point that they have replied to us with an email they had to send to another disgruntled client, What a faulty communication chain. Customer Service doesn't care about clients!! They have asked or requested all sorts of information, including a notarized letter which I had to pay for, and used my personal time to satisfy your "demands", such is the case. Regarding our losses, the time we have invested in back-and-forth emails, but mainly because of our frustrations, it all translates into an atrocious experience for us. But I promise you that due to the fact that at the beginning I could have never imagined that today we would have still been at sea, I will use my time to let people know how you treat your customers.

Date of experience : September 13, 2023

The Worst Experience

The Worst Experience. Family spend over $50k on Dreams Resort Natura. I booked my trip for Dreams Resort Aventura - accidentally - as the names are so similar (absolutely my fault). I immediately contacted Sunwing re: the error. I explained the situation. The exact words: "Our hands are tied" "Nothing we can do" "Your fault" "non transferable - so you cannot sell either" "Even though both Dreams resorts..... they will not allow unless you buy another package worth $8,000" "you cannot just get a hotel room". I will now have to travel 2 hours a day to meet up with my family at Dreams Natura - when I am not even sure whether they will let me see my family at the resort. What a mess. In conclusion, horrible experience before I even get there. I paid top dollar for this travelling experience. There was no real deal. Approximately $8k.

Date of experience : February 02, 2024

Grand Memories, Holguín, Cuba

We went to Grand Memories in Holguín, Cuba. We were checked in, through the Diamond Club (reservations). Our representative - Julio Cesar, was always checking in/on us. He was very attentive, asking about our kids (experiences), as well. He made sure that any concern was dealt with. The grounds were well maintained, by the maintenance staff. The garden view from our room, was really nice. The beach was beautiful. The food was good. Fresh fruit and vegetables were always available. Fresh ingredient options were prepared right in front of us. Our poolside server, Adrianna, was polite, friendly and always had a smile on her face. She is a beautiful person. We will miss her. This was a great value. It was our first all-inclusive experience.

Date of experience : February 20, 2024

Horrible customer service

Horrible customer service, trying to inquire about group vacations through the phone. Customer service support so curt and rude. Makes you feel she's doing a favor. Leave your job if you don't like it. No way l am using or doing anything Sunwing. So much for customer service!!!

Date of experience : December 08, 2023

If I could leave 0 stars I would

If I could leave 0 stars I would. And we have not even travelled yet. We had our whole family books rooms through their website. We wanted to make a change and add ONE child traveller the morning after, and the representative gave us so much attitude without hearing us out. Not only could we not add the traveller without adding an additional $5000+ worth of fees, but they added ridiculous fees onto our original Trip! Their attitude is “it’s your fault”

Date of experience : November 13, 2023

I had vacation ,purchased from Sunwing…

I had vacation ,purchased from Sunwing vacation from the February 4th to the February the 18th 2024, Booking number 131809103. During time of my vacation no hot water was in my bungalow, the power and internet was on and off. The food was absolutely terrible. I want my money back.

Date of experience : February 04, 2024

The worst customer service

The worst customer service. I had to cancel my trip 6 days before departure. I had a very bad accident. I paid a 49$ free worrie cancelation and the customer service said exactly that if something happens and you cancel the trip,you definitely get your money back.Guees what.. they dont give nothing back.They give you a pass for at least 1 year and if you not go then another 6 months and then you loose you money.

Date of experience : January 18, 2024

Vindictive customer service

There was a mistake on our booking that was within their power to help correct. Instead of providing basic customer service they refused to assist. It was incredibly disappointing and such a lack of class. I recommend using a travel agent and not using Sunwing for anything. A simple word to describe the experience: TRASH

Date of experience : February 01, 2024

I never before had some kind of…

I never before had some kind of problem, but Sunwing managment dont care about there customers, we stuck in reseption from 5:30pm till 3am and we still here waiting for WHAT? Noone defends the rights of customers and most of all we'll be here till 9am or worth 10am So more than 12 hours no one can solve this situation🤯🤯🤯

Date of experience : November 02, 2023

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

• Today's news
• Reviews and deals
• Climate change
• 2024 election
• Fall allergies
• Health news
• Mental health
• Sexual health
• Family health
• So mini ways
• Unapologetically
• Buying guides

Entertainment

• How to Watch
• My Portfolio
• Latest News
• Stock Market
• Biden Economy
• Stocks: Most Actives
• Stocks: Gainers
• Stocks: Losers
• Trending Tickers
• World Indices
• US Treasury Bonds
• Top Mutual Funds
• Highest Open Interest
• Highest Implied Volatility
• Stock Comparison
• Advanced Charts
• Currency Converter
• Basic Materials
• Communication Services
• Consumer Cyclical
• Consumer Defensive
• Financial Services
• Industrials
• Real Estate
• Mutual Funds
• Credit Cards
• Balance Transfer Cards
• Cash-back Cards
• Rewards Cards
• Travel Cards
• Student Loans
• Personal Loans
• Car Insurance
• Mortgage Calculator
• Morning Brief
• Market Domination
• Market Domination Overtime
• Asking for a Trend
• Opening Bid
• Stocks in Translation
• Lead This Way
• Good Buy or Goodbye?
• Fantasy football
• Pro Pick 'Em
• College Pick 'Em
• Fantasy baseball
• Fantasy hockey
• Fantasy basketball
• Download the app
• Daily fantasy
• Scores and schedules
• GameChannel
• World Baseball Classic
• Premier League
• CONCACAF League
• Champions League
• Motorsports
• Horse racing
• Newsletters

New on Yahoo

• Privacy Dashboard

Yahoo Finance

Update on holiday travel disruptions for sunwing customers.

Stephen Hunter

Len Corrado

TORONTO, Jan. 05, 2023 (GLOBE NEWSWIRE) -- Sunwing was founded on a promise to help make Canadians’ vacation dreams come true with affordable all inclusive getaways to dozens of highly rated vacation destinations. We are astutely aware that, for too many Canadians, we failed to live up to that promise this holiday season. We are incredibly sorry for letting our customers down.

Like many Canadians, we dreamed this holiday would be a return to normal. We planned our highest travel schedule since pre-pandemic and invested significantly to mitigate the potential risks that would come with meeting the high demand for travel over our peak winter season.

While most of our customers enjoyed their holidays with minimal disruption, we had clear failures in execution, particularly in responding to weather-related delays and the aftermath of severe weather disruptions, which limited our ability to reposition aircraft and crew to other airports to help alleviate the backlog in flights. Whereas several larger carriers faced similar issues in the spring and summer over their first peak travel season since the pandemic, we are facing those challenges and obstacles during our peak season this winter. As a carrier scaling up to meet our highest demand in years, we built an achievable plan which, due to a confluence of factors, we could no longer deliver, and we regret that we did not meet the level of service our customers expect from Sunwing.

In response to the factors mentioned above, we took several measures to mitigate further delays for our customers during the holidays. This included subservicing aircraft from several airline partners to repatriate those in destination with significant delays. Our teams worked around the clock to return customers home, while providing customers in destination with hotel accommodations, food and beverage, and airport transfers, regardless of the reason for the delay.

We have completed all recovery flights related to the holiday disruption and have a roadmap in place to ensure that these issues do not repeat themselves in January or any of the months that follow. This includes proactively working on a mitigation plan to address some technical issues with flight alert notifications and enhancing the communication flow to our customers in destination through the collaboration and support of our airline and destination management teams. We have also reduced some capacity during the month of January to ensure that we can execute to the highest standards with the least disruption to customers as we move through the winter season.

We also understand our obligations under Canada’s Air Passenger Protection Regulations and will ensure full compliance with these regulations.

We are actively accepting eligible claims for compensation. Customers may submit their claims for review at https://www.sunwing.ca/en/sunwing-airlines/delay-claim/ . In addition, customers may submit receipts for related expenses incurred in destination to Sunwing Cares at www.sunwing.ca/en/sunwing-cares  for review. This includes submitting receipts for reasonable expenses to purchase necessities due to baggage delays stemming from a baggage belt issue at Toronto Pearson International Airport, which impacted select customers that travelled between December 24-27, 2022. We also continue to actively work to reunite customers who travelled during this period with their baggage in a timely fashion.

We know that we cannot replace the time lost or disruption experienced during this holiday season, but we would like to reassure our customers that we are committed to doing better and regaining their trust in the weeks and months ahead. We will continue to provide updates on this important work.

Through our unwavering commitment to making vacation dreams come true, we hope to show Canadians what a Sunwing vacation truly feels like, and thank our customers for their patience and understanding as our teams worked tirelessly to overcome these operational hurdles in recent weeks.

CEO Sunwing Travel Group

President Sunwing Airlines

For more information:   Melanie Anne Filipp Senior Director, Corporate Communications & Media Relations Sunwing Travel Group 1-800-387-5602 |  [email protected]

Photos accompanying this announcement are available at https://www.globenewswire.com/NewsRoom/AttachmentNg/f1bec0a2-aa6a-4377-8672-57033ef2648e https://www.globenewswire.com/NewsRoom/AttachmentNg/4b3ecde4-8f66-4e92-adf4-10defba7f91a

Flying Sunwing with a Baby or Toddler

Table of Contents

Flying Sunwing Airlines with Babies, Toddlers & Young Children

Sunwing Airlines is a Canadian low-cost charter airline. They fly out of over 33 airports across Canada and the USA to over 45 of the most popular vacation destinations across the Caribbean, Mexico, Central America, and Florida. Sunwing also offers seasonal winter and summer domestic flight services across Canada, from Saint John to Victoria and everywhere in between.

They were recently acquired by Westjet .

Their in-flight service includes a complimentary sparkling wine toast, and non-alcoholic beverage service. String bags filled with games and toys are handed out to children. Food Network Canada Celebrity Chef Lynn Crawford consulted on Sunwing ‘s buy-on-board selection of light meals and snacks.

Sunwing Carry-On Baggage Allowances:

As a  fare-paying passenger, you are allowed to bring on board one carry-on item ($25 fee) and one personal item. Your carry-on item must not be heavier than 5kg ((11 lbs) and cannot be larger than 23 cm x 40 cm x 51 cm (9″ x 16″ x 20″). Soft-sided bags are recommended. Any items that exceed the weight and/or size limit must be checked and excess baggage fees will apply.

You can pre-book and pre-pay your carry-on item in advance or at the airport.

Complimentary Personal Item

A personal item is considered to be a purse, messenger bag, laptop bag (holding a laptop and related items), or camera bag (holding photographic equipment only).

If you are traveling with an infant (older than eight days, under 24mos.) you may also bring on board a diaper bag (holding only items for the care of an infant) but it must fall within the weight and size restrictions.

Sunwing Checked Baggage Allowances:

If your Sunwing flight is part of a Sunwing Vacations package, your first checked bag, up to 23 kilograms (50 lbs), is free. If you’ve upgraded to Elite Plus , your max bag weight is 30kg (65 lbs). A second checked bag is $70 each way if paid more than 48 hours before departure, and $90 if it’s less than 48 hours prior. Overweight and/or oversize bags (bicycles, scuba gear, golf clubs, etc.) will cost CAD $115 each way to check and cannot be booked in advance.

If your Sunwing flight is air-only, your first checked bag will run you CAD $50 each way if you book more than 48 hours before your flight. The cost is $70 if less than 48 hours before your flight. A second checked bag is $70 each way if paid more than 48 hours before departure, and $90 if it’s less than 48 hours prior.

Lap infants are not granted additional free checked bags. However, you are allowed to check two complimentary items such as a stroller , car seat ( please don’t check your car seat! ), or playpen.

Sunwing Check In Procedure:

You can begin Sunwing’s web check in process 12 hours before your flight, up to 60 minutes before departure. You must have your valid passport with you and at the airport you will drop off your luggage at the Sunwing Check-in or Bag Drop counter. With web check in, you can check-in for your flight, choose your seats, and get your boarding pass via email. You can’t purchase extra baggage, you’ll have to do that in person at the airport .

Advance seat selection is CAD $20 for regular seats and $30 for “Preferred.” Elite Plus seats are included in the $50 upgrade.

Sunwing recommends arriving at the airport three hours before your flight’s scheduled departure time. Sunwing check in can be incredibly busy. Even three hours prior to our flights the line-up has been a mile long!

Sunwing Elite Plus:

When you’re flying with kids, Sunwing ‘s baggage and seat selection options can feel restrictive and could end up costing you a lot of extras in fees if you go over. Sunwing ‘s Elite Plus service is an extra $100 per person round trip ($50 one way) and that may be money well-spent if you consider the extras it buys you.

With Sunwing Elite Plus , you receive roughly six extra inches of extra leg room, free advance seat selection, priority check-in, boarding, baggage handling, and security line access. That alone right there is worth $50 to my husband! Also, the extra 5kg (11lbs) of baggage allowance really adds up.

It’s outrageously expensive to upgrade on most airlines. For most it’s simply not an option to do so. Honestly, for us, just bypassing the lines at the airport with Elite Plus is worth the cost right there.

Flying Sunwing with a Baby or Toddler:

Policies for infants & children on sunwing flights.

Sunwing does not offer discounted airfare for children. However, they are a remarkably family-friendly airline in many ways. They offer a small bag of toys (the bag itself comes in handy during some trips) and the ability to check baby items as luggage for free is unusual these days.

An infant is considered a baby who is over seven days-old and not yet turned two. Be warned that Sunwing ‘s regular seats are very small. Unless you are small yourself or have upgraded to Elite Plus , flying with a lap infant on Sunwing is quite cramped indeed!

Sunwing offers onboard bottle warming and baby food warming facilities (only un-opened food in a sealed jar). But they don’t carry infant meals or baby milk onboard. I have been able to get a bottle filled with regular milk, which was much appreciated on flights back from Cuba ! ( My son was not a fan of Cuban milk ).

There are no airplane bassinets available on any Sunwing flights.

Lap Infants on Sunwing Flights:

As a Canadian airline, Sunwing is beholden to guidelines set out by Transport Canada . As per Canadian aviation regulations, only one infant is permitted per bank of seats. Additionally, only one infant is permitted to travel with each guardian. No infants are permitted in the emergency row.

The following devices are not approved for use as child restraint systems on an aircraft:

• Booster seats (for older children who have outgrown their car seat) are not approved for use as child restraint systems on an aircraft, as they are designed to be used with a car lap and shoulder belt.
• Child vests and harnesses, infant carriers, and other similar carriers are not approved for use as child restraint systems on an aircraft, as they may not be used when the aircraft is moving on the ground, during takeoff and landing or when the safety belt sign is on
• “Belly” or “loop” belts, intended for infant use and attached to an adult’s safety belt by feeding the adult’s belt segments through a loop on the infant’s belt are not approved for use as child restraint systems on an aircraft. They could injure the infant in case of an accident.

Using Car Seats on Sunwing Flights:

If you have purchased a seat for your baby, you may bring a car seat onboard as a complimentary carry-on item. The car seat must be approved by the Canadian Motor Vehicle Safety Standards (CMVSS). The sticker CMVSS 213 or 213.1 must appear on the car seat. If your car seat is from the US, the label must include the following text in red lettering: “This child restraint system conforms to all applicable Federal Motor Vehicle Safety Standards” and “This Restraint is Certified for Use in Motor Vehicles and Aircraft”

Additionally, the CARES harness is approved for use aboard Sunwing flights.

Our Review of Flying Sunwing Airlines with Baby:

Our flight to Santa Clara, Cuba on Sunwing Airlines was scheduled for 6:15am. While I am no stranger to surviving early flights with baby , this would be a REALLY early flight and our first Sunwing with baby and pre-schooler experience. Luckily my pre-schooler was so excited that she bounded out of bed at 3A.M. The baby had already inexplicably been up since 1:30A.M. (and so had Mama!). This would officially be my first travel day since the olden days where I would be operating on one hour of sleep. In the olden days I’d stay up all night by choice!

Our very first trip with baby was with a charter–Skyservice–which had since gone out of business. While we found that experience surprisingly pleasant, their seat pitch + my 6’7″ husband + a lap baby = a VERY uncomfortable flight. My husband literally did not fit in the seats. Our daughter was almost whacked in the head in the head several times by an inconsiderate passenger in a seat that technically reclined, even though there was no room to do so.

Sunwing Elite Plus Upgrade, Worth It?

So the first thing I did when I realized we’d be flying Sunwing Airlines with baby, is fork over an additional $100 each for their Elite Plus upgrade : an additional six inches of legroom (from 29″ seat pitch to 35″) plus various pre-boarding advantages, check in privileges, extra baggage weight, and even priority security line access at certain airports. We arrived at the airport at 4 A.M. and faced a line-up way down the terminal. My husband said it was worth the 300 bucks right there not to have to wait in that line.

Sunwing Airlines Service:

The service on Sunwing Airlines there and back was excellent – very friendly – and I appreciated (although probably didn’t need) the free glass of champagne. On the flight back, there was a change table in the washroom at the front of the plane (even the flight attendant was surprised). They also had milk for Bub’s bottle. When we flew home from Jamaica on WestJet a few months back, Bub drained his bottle and could’ve used more. WestJet did not have plain milk and I was sorely tempted to use the little ones meant for coffee to make up a bottle! (Although, I must add that WestJet with baby is really very good!)

There is no seat-back entertainment on Sunwing Airlines , but with the extra legroom Bub was able to play on the floor for a bit.

It feels unusual to be served meals on a flight these days, but some charters still do. We had breakfast on the way down, and lunch on the way back. The distraction of food always helps kill time on flights. And the penne with roasted vegetables was actually yummy! Free wine with lunch! ( Ed. note: Sunwing no longer serves complimentary meals on their flights. They pretty much follow the same paid menu as most other airlines. )

Sunwing Baggage Allotments:

When traveling with a lap infant on Sunwing Airlines , you are not allotted any additional baggage allowance beyond a diaper bag with the essentials. But, you are allowed to check two pieces per person so you can include your travel crib  and additional baby gear . There was no issue gate-checking our stroller .

Each fare paying passenger is allowed a free combined baggage allowance (checked and carry–on combined) of 25kg per passenger. Elite Plus passengers are allowed a free combined baggage allowance of 35kg per fare paying passenger. All paying passengers may travel with up to two pieces of checked baggage and one carry-on bag. We had an additional diaper bag with us.

So I am happy to say that our experience on Sunwing Airlines with a baby was a positive one! The additional $300 for the upgrade to Elite Plus added more than 15% to the cost of our trip. But, we thought it was well worth it.

Find the best deal, compare prices, and read what other travelers have to say about Sunwing Airlines at TripAdvisor

Have Baby Will Travel  is a participant in the  Amazon Services LLC Associates/Influencer Program . If you make a purchase through this site, we may receive a small commission.  Click here to check out our Amazon Store .

• Best Airlines for Families
• WestJet with a Baby or Toddler
• Air Canada with a Baby or Toddler
• British Airways with a Baby or Toddler
• Southwest with a Baby or Toddler
• Airplane Safety: Beware the Armrests when Flying with Babies & Toddlers
• Tips for Flying with an Infant or Toddler at Every Age & Stage
• A Complete Guide to Booking and Using Airplane Bassinets
• The Mother of All Packing Lists for Travel with Babies & Toddlers
• Carry-On Packing List for Flying with Babies & Toddlers

*Sunwing image courtesy Lord of the Wings via Wikimedia Commons

airlines , sunwing , sunwing airlines

4 Responses to Flying Sunwing with a Baby or Toddler

What a fantasticly timely post. I’m just about to book a flight down to Puerto Vallarta to see W’s parents and was concerned by the fact that Sunwing’s site says you can only bring baby items for infants with a paying seat. I have no issue keeping us to one bag each so we can check the carseat!

At least they have a two bag per passenger rule, so the car seat can qualify as one. We had no issues gate checking our stroller, and we actually gate checked our daughter’s booster seat on the way down as well.

If we are take this airplane seats so is it allow in plane by any airlines?because i heard that they don’t allowed this airplane seat in plane.

Have you ever used / installed the car seat on a flight? I have a 213.1 certified car seat and plan to do so on a flight to Bahamas. I just have standard seat package and would appreciate any advice.

“If a seat has been purchased for an infant, you will be entitled to bring along a car seat (to be used as a restraint device) onboard the aircraft. The infant will have to remain in the car seat whenever the seat belt sign is illuminated. The car seat must be approved by the Canadian Motor Vehicle Safety Standards (CMVSS). The sticker CMVSS 213 or 213.1 must appear on the car seat and the car seat must be manufactured after 1981. US manufactured car seats with the Federal Motor Vehicle Safety Standard sticker FMVSS 213 are also permitted for use as a restraint device.”

Leave a Reply Click here to cancel reply.

Name (required)

Email (will not be published) (required)

This site uses Akismet to reduce spam. Learn how your comment data is processed .

Travel Partners

Additional Sponsors

Site Map   •  Privacy Policy   •  About   •  Consulting

Have Baby Will Travel® is a registered Trade Mark ©2007-2024 All Rights Reserved