azamara cruise check in

The ultimate guide to Azamara cruise ships and itineraries

Azamara Cruises is interesting. Although it includes more in its fares -- gratuities, basic alcohol and some shore excursions -- than most cruise lines, it's not full-on luxury . However it's not mainstream, like Carnival or Royal Caribbean, either.

It has carved out an industry niche that caters to affluent, well-traveled cruisers who enjoy smaller vessels, a country house ambiance and itineraries that focus on destination immersion.

The ships in its four-vessel fleet are nearly identical, all belonging to the R Class, which was originally developed for now-defunct line Renaissance Cruises. Azamara prides itself on bringing its passengers familiarity and onboard experiences that are similar from ship to ship. You won't find waterslides or roller coasters, and that's exactly how the line's demographic likes it.

One of the line's most notable hallmarks is its focus on longer, later stays in port. Coupled with its AzAmazing Evenings program, which takes cruisers ashore to experience cultural performances in jaw-dropping locations, the experience is a little less superficial-feeling than other cruise excursions.

Here, you'll find a rundown of all the crucial information you'll need to decide if an Azamara sailing is right for you.

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3 things TPG loves about Azamara Cruises

• Its ships' smaller size and rich history.
• Later port calls that allow passengers to experience nightlife in several destinations.
• Its upscale yet homey onboard ambiance.

What we could do without

• Its lack of accommodations for solo cruisers.

The Azamara Cruises fleet

Azamara Cruises is one of the cruise industry's smallest lines, with just four ships -- Azamara Quest, Azamara Journey, Azamara Pursuit and Azamara Onward -- at the time of publication. All of Azamara's vessels are R-Class ships, originally built for now-defunct Renaissance Cruises, which folded in 2001, just a couple of years after the vessels debuted.

Azamara has rounded up the ships -- including the most recent, which it acquired from Princess Cruises during the pandemic -- over the years and refurbished them to add the line's signature upscale furnishings. In fact, it did such an impressive job that you'd hardly be able to guess that the vessels are more than 20 years old.

Each of the ships has the capacity for about 700 passengers, which places them in the midsize range -- large enough to provide a laundry list of amenities, but small enough that passengers can still enjoy calls on a number of ports that larger ships can't access.

At just a little more than 30,000 gross registered tons apiece, the ships are about an eighth of the size of Royal Caribbean's Wonder of the Seas, which is the largest cruise ship in the world.

During 2020's industrywide pandemic shutdown, Royal Caribbean Group, which previously owned Azamara, sold the line to private equity firm Sycamore Partners. Azamara's president, Carol Cabezas, told TPG that the firm has plans for expansion. Although Cabezas didn't elaborate, Azamara fans anticipate that new hardware could be in the line's future .

Destinations and itineraries

Azamara's ships sail in several regions, including Africa, South America, the Caribbean, Australia, New Zealand and Europe, with an emphasis on the Mediterranean, Baltic Sea, Western Europe, British Isles and Greece.

"They cannot get enough of Croatia, Italy, Greece," Cabezas said. "Those are the kinds of places that people want to sail in, so we've dedicated a lot of the deployment into those country-intensives. That and Black Sea."

Azamara prides itself on being destination-immersive, which includes staying late in port -- often until 10 p.m. or even overnight -- to allow passengers more time to soak in the heritage. On most sailings, the line also offers its signature AzAmazing Evenings, which take cruisers ashore to iconic venues where they can experience local cultural performances. (At the time of publication, the line was offering cultural performances onboard , rather than ashore, due to COVID-19.)

Most itineraries range from a week to two weeks in length, but the line has also offered itineraries lasting more than 100 days, calling on more than 60 ports in more than two dozen countries.

Who sails Azamara Cruises?

Due to its price point, popularity in Europe and lack of short voyages, Azamara appeals to older, more affluent travelers with a surplus of vacation time. The average age can fluctuate from sailing to sailing, but it's common to find most passengers in their 60s and 70s.

The line's demographic is largely well traveled and port savvy, with many passengers forgoing shore excursions in favor of independent exploration.

Azamara also draws a large number of repeat cruisers, many having sailed with the line numerous times.

Cabins and suites

All of Azamara's staterooms , regardless of type or category, include at least one queen bed that can convert to two twins, a desk/vanity with a phone, nightstands with reading lamps, at least one TV that's a minimum of 40 inches, outlets and USB charging ports, a minibar, individual climate controls, closets, a safe, a hair dryer, robes, slippers, umbrellas and fresh flowers.

Each cabin has its own bathroom with towels, bath products, a shower, sink/vanity, storage shelves and a toilet. Additionally, all rooms include daily make-up and turndown services, as well as 24-hour room service, a tote bag, a daily bulletin of activities and turndown treats.

All suites come with complimentary butler service for their occupants.

Accommodations on Azamara's ships come in four types: insides (no natural light, 158 square feet), outsides (windows that don't open, 143 square feet), balconies (small outdoor deck areas with sliding glass doors) and suites (like balcony cabins but larger and with more perks). There are several options within each category, including seven cabins on each ship that allow access for passengers in wheelchairs and scooters.

Options within the balcony and suite categories are:

Club Veranda: This basic balcony-style cabin offers 175 square feet, plus a 40-square-foot veranda with two upright chairs and a small table.

Club Veranda Plus: The same size and general layout as regular Club Verandas, these rooms factor in passengers' loyalty status to determine the level of benefits occupants will receive during their sailing. All passengers booked in Club Veranda Plus accommodations are entitled to complimentary Wi-Fi minutes, one free bag of laundry every seven days, one complimentary meal for two in a for-fee restaurant every seven days, priority embarkation and disembarkation and free in-cabin alcohol.

Club Continent Suites: The smallest of the line's suite accommodations, Club Continent Suites are 266 square feet with 60-square-foot balconies. They include all of the amenities mentioned above, as well as a large seating area with a 55-inch flat-screen TV. Besides the TV and the increased square footage, some Club Continent Suite bathrooms also have bathtubs instead of only a stand-up shower.

Club Spa Suites: These suites are located near the Sanctum Spa on each vessel. In addition to soothing decor, cruisers booked in these rooms can expect healthy snacks to be delivered daily. They can also enjoy in-cabin spa music and their own glass-enclosed soaking bathtub. Additionally, Club Spa Suites have rain showerheads and all of the amenities afforded to veranda cabins but with a larger (55-inch) TV and 414 square feet of space, plus a 60-square-foot balcony.

Club Ocean Suites: These 478-square-foot luxury digs come with 173-square-foot verandas, a separate living room and bedroom setup (each room with a 55-inch TV), marble shower-only bathrooms (except on Journey and Quest, which have bathtubs), dressing rooms with vanities and additional closet space. Further, passengers staying in these suites have access to all of the perks to which those in balcony cabins are entitled.

Club World Owner's Suites: The Club World Owner's Suites are Azamara's most lavish, offering everything afforded to those booked in Club Ocean Suites but with significantly more space — 603 square feet with 233-square-foot balconies. They have marble bathrooms (with bathtubs on Journey and Quest) and separate living room and bedroom areas, each with its own television (55 inches in the former and 40 inches in the latter).

At this time, the line does not offer any cabins for solo cruisers, which means the already pricey fares for Azamara's sailings double if you're traveling alone.

Restaurants and dining

Azamara's dining options, although few, are impressive. Steak and seafood are often in the spotlight, and the quality is outstanding.

The line's ships each have one main dining room, Discoveries Restaurant, that allows passengers to dine at any time during set hours for complimentary breakfast, lunch and dinner. The waiter-served menu there changes daily, and you should plan on spending at least 90 minutes for dinner, especially if you're having dessert.

Windows Cafe is the line's free buffet venue, which appears on all ships and is open for breakfast, lunch and dinner. Previously a self-serve eatery, thanks to the pandemic passengers now simply point to what they would like and a crew member doles it out. For dinner, cruisers are seated and given menus -- which change nightly to highlight differing cuisines, such as Mexican, German and Greek -- and order from a waiter. Although it's sit-down table service, it's still faster than the main dining room. Outdoor seating at the ship's aft offers fantastic views, weather permitting.

Prime C is the fleet's for-fee steakhouse restaurant. Its menu includes several meaty options like steak, chicken, duck and lamb, plus soups and salads. Dining there costs $30 per person, and reservations are recommended.

Aqualina is where passengers will find extra-fee seafood, Italian and French cuisine in a light, airy atmosphere. The menu might feature items like lobster, seared tuna and the catch of the day. Reservations are recommended, and the cost is $30 per person. (Note: At the time of publication, the venue was temporarily closed due to COVID-19-related capacity restrictions, but diners can still order from Aqualina's menu while dining in Prime C.)

Azamara also offers themed Explorer's Dinners for $65 per person, focusing on a different cuisine -- think French and Italian -- each time. Chef's Table is another option. For $95 per person, cruisers can enjoy a seven-course meal paired with wines. During the experience, the chef explains each dish, and the ship's onboard sommeliers go over the wine selections.

The Patio, a gratis poolside venue, puts on a waiter-served spread during lunch hours each day. The menu stays the same throughout each sailing and might include items like spring rolls, nachos, burgers and chicken fingers.

Mosaic Cafe is the cafe found on each vessel in the fleet. It offers free finger sandwiches, cookies and pastries, as well as a variety of specialty coffees, most of which are complimentary. It's a nice place to go if you're feeling a little peckish between meals.

Those passengers who don't feel quite up to a full meal for dinner can head to The Living Room, a bar and lounge area that doubles as the nightclub on each ship. There, sandwiches and pastries are offered in the afternoons, and tapas are available during dinner hours.

For anyone who missed dinner or who finds themselves hungry in the middle of the night, room service is a free option, 24 hours a day. The menu is considerable, providing pizza, burgers, sandwiches, salads and a plethora of other options.

Entertainment and activities

Entertainment on Azamara is engaging and fun, but not nearly as extensive as what you'll find on ships in larger fleets. You're likely to encounter musicians in bars, lounges and nightclubs, and song-and-dance numbers in the theater, along with an occasional comedian or magician. What you won't find are huge LED screens, acrobatic performances or shows with high production value -- and that's exactly how the line's target audience likes it.

Theaters and shows

During the evenings, there's a piano player in The Den lounge, and the ship's band plays in The Living Room nightclub before a DJ starts spinning dance tunes there late into the night.

As far as theater happenings, you might spot a movie screening on the daily schedule or turn up after dinner to find that there's a boy band performing Justin Bieber hits while dressing like they're part of a doo-wop group. Overall, it's low-key but enjoyable.

Other interior attractions and activities

Hosted activities run the gamut from added-fee wine tastings, scavenger hunts and complimentary deck walks and water aerobics to destination enrichment lectures, dance classes and shore excursion presentations. Also spotted on some daily schedules are coloring, word search challenges and Q&A sessions with officers.

However, one of the most frequent and popular onboard pastimes is trivia. There are multiple rounds offered each day, and they focus on subjects that are often tied to the destinations the ships visit. (Think Greek gods and goddesses or ABBA on Greek Isles itineraries.) Each person receives a grid sheet for stamps, with one stamp given for simply participating and two stamps given to the members of the winning team for each round. At the end of the sailing, passengers tally their stamps to collect Azamara logo prizes.

There's also a number of unhosted activities, such as ping-pong, darts, crossword and sudoku puzzles, board games, book swaps, knitting get-togethers, shuffleboard and LGBTQ, singles and Friends of Bill W. (Alcoholics Anonymous) meetups.

Additionally, one of Azamara's signature activities is its White Night Party, usually found once on each voyage. Passengers are encouraged to dress in white for an evening of dining and entertainment under the stars.

Top-deck attractions

Apart from shuffleboard and a jogging track, there's not much on the outer decks of Azamara's vessels if you're not a sun-worshipper. There's ample deck space with loungers, and a main pool with two hot tubs where passengers can go to cool off -- or warm up. There's a second pool for thalassotherapy near the Sanctum Spa, but it's open only to cruisers staying in suites or those who book passes to use it.

Another one of Azamara's signature offerings is AzAmazing Evenings -- a series of complimentary nighttime shore excursions that take passengers to famous landmarks, such as Ephesus in Turkey or the Russian Ballet, for culturally immersive performances. Currently, due to COVID-19 restrictions, AzAmazing Evenings have been replaced by Destination Celebrations , which involve the ship staying late in port and bringing local talent onboard to perform outdoors.

Children's programs

Although children are welcome onboard, there are no kids clubs on Azamara's ships, and there is no special programming for young cruisers.

What to know before you go

Required documents

You will need a passport for most of Azamara Cruises' sailings. The only ones for which the combination of a birth certificate and photo ID (such as a driver's license) will suffice is on a closed-loop cruise -- one that leaves from and returns to the same U.S. port and visits places that include Alaska, Hawaii, Bermuda, Canada and the Caribbean.

Passports should be valid for at least six months after your travel concludes.

Gratuities are included in all of Azamara's fares. Passengers can choose to leave extra if they wish. Spa services will automatically have an 18% gratuity added.

Azamara's Wi-Fi is some of the worst we've experienced at sea. In addition to being pricey ($19.95 for 60 minutes, $29.95 for full-day access or $19.95 per day for unlimited access for the duration of the voyage), it's spotty at best, especially when the ships are at sea. Azamara officials say the line is planning tech upgrades in the coming years, which hopefully will include a stronger connection.

Carry-on drinks policy

You can bring your own drinks -- including wine, beer and liquor -- on Azamara's ships for private consumption in your stateroom. If you wish to drink them in public areas or dining venues, you'll be charged a $10 corkage fee.

Smoking policy

Generally, Azamara's vessels are nonsmoking, except for clearly designated areas on the forward port ( left, when facing the front of the ship ) side of the pool deck. Passengers are not permitted to smoke in other public areas or in their cabins, including on their balconies.

All Azamara ships have self-service laundry rooms onboard. They're free to use and include complimentary detergent. The vessels also offer send-out wash-and-fold service, as well as dry cleaning and pressing, all for an added fee.

Electrical outlets

Outlets in each cabin consist of a mix of North American and U.K. options. Standard balcony cabins have two of each at the vanity, and two additional North American outlets can be found just above the minifridge (although one of them is used to plug it in).

Additionally, the line has added USB ports near the beds so you can charge your devices as you're curled up in bed scanning Instagram reels or catching up on the latest episode of "Stranger Things" (Wi-Fi permitting, of course).

The currency onboard is U.S. dollars. Passengers will each link a credit card to their onboard account (or put up a set amount of cash), as all onboard charges are cashless. The room key each cruiser is issued at embarkation serves as a room key, charge card and ID card when disembarking and reboarding the ship in port.

Drinking age

On all sailings -- except for those departing from North America, where the drinking age is 21 -- the legal minimum age for alcohol consumption is 18.

Azamara recommends a "resort casual" style of dress, which prohibits bare feet, baseball caps, tank tops, torn or distressed jeans, bathing suits and shorts in the main dining room and all specialty restaurants. More casual wear is allowed in the Windows Cafe buffet, but shoes are required, and cruisers must wear cover-ups over their bathing suits.

There are no scheduled formal nights onboard, but passengers are welcome to dress up. They are also advised to bring a white outfit for the line's signature White Night Party, held once per voyage.

Azamara Cruises' loyalty program

Azamara's loyalty program, Azamara Circle , has five tiers for passengers to reach, based on the number of points they earn each time they sail. With each new tier, they unlock additional benefits, such as free Wi-Fi minutes, complimentary laundry service and discounts on spa treatments and future cruise bookings.

• Adventurer (1-149 points).
• Explorer (150-299 points).
• Discoverer (300-749 points).
• Discoverer Plus (750-2,999).
• Discoverer Platinum (3,000-plus points).

How much does an Azamara Cruise cost?

Azamara sailings are on the pricier side, with fares for weeklong sailings stretching into the thousands per person, especially for higher-end accommodations. Fluctuations occur based on cruise length, cabin type, itinerary and time of year.

At the time of publication, the least-expensive booking we found was $1,459 per person (not including taxes and port fees), based on double occupancy, for an outside cabin on a seven-night Western Mediterranean voyage from Rome's Civitavecchia. The price for a suite on the same sailing was $3,349 per person.

However, you'll find less nickel-and-diming on Azamara voyages than you will with mainstream brands, as gratuities and basic beverages -- soda, bottled water, coffee, a couple of daily house wine selections, beer and standard liquor -- are included in the price of the cruise. AzAmazing Evenings are also rolled into the fares.

Passengers can expect to shell out extra for top-shelf spirits, spa treatments, shore excursions, professional photos, Wi-Fi and send-out laundry and dry cleaning services (assuming they don't receive them for free, based on loyalty status).

How to book

Cruisers can book Azamara voyages directly through Azamara, either on the line's website or by calling 833-292-2292; virtually through a third-party online travel agent; or by calling a travel advisor, who can help with all the details for a commission that's usually covered by the cruise line.

Most cruise lines have their own cobranded credit cards, but unfortunately, Azamara is no longer one of them. Passengers used to be able to use cobranded Celebrity Cruises or Royal Caribbean International credit cards to book Azamara voyages, but it's unclear whether that is still possible, given Azamara's split from Royal Caribbean Group.

To maximize your spending when you book, use a card -- like the The Platinum Card® from American Express -- that will earn you additional points on travel.

Bottom line

Azamara cruises are a good option if you're looking for an upscale line that offers excellent food and service at the lower end of the luxury price spectrum. You'll also receive a more destination-focused experience, with longer stays in port that allow you to take in the local nightlife.

The ships across the fleet will be familiar to you after just a sailing or two, and their elegant-but-relaxed vibe will leave you feeling like you're simply enjoying a drink in a friend's living room.

Boarding Time

By LoveChops , November 30, 2023 in Azamara

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We are going on our 1st Azamara cruise in October 2024, staying in a Continental Suite. 

Can someone please advise what the earliest boarding time is?

Thank you for your help. 

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https://www.azamara.com/gb/booked-guests/before-you-board/online-checkin

This is the latest information re boarding, all available on the web site. In the next 11 months it could easily change so check back nearer your sail date. 

17 minutes ago, combine said: https://www.azamara.com/gb/booked-guests/before-you-board/online-checkin   This is the latest information re boarding, all available on the web site. In the next 11 months it could easily change so check back nearer your sail date. 

That's a late embarkation time! We cruise mainly with Celebrity and are usually onboard bt 11.30am at the latest.

It will often depend where you are embarking.  This was ours for Chioggia (Venice ) in October. These details were in our Guest Ticket Booklet that we received 3 weeks before the cruise date.

4 minutes ago, combine said: It will often depend where you are embarking.  This was ours for Chioggia (Venice ) in October. These details were in our Guest Ticket Booklet that we received 3 weeks before the cruise date.

Thank you.  We are in a suite so we'll go for 1.30pm 😊 .

We are sailing also from Chioggia. We are staying in Venice for 2 nights pre cruise, is it easy to get to the port from Venice?

1 hour ago, LoveChops said: Thank you. That's a late embarkation time! We cruise mainly with Celebrity and are usually onboard bt 11.30am at the latest.

Well, in my experience, Azamara's boarding times have always started early afternoon. What other cruise lines offer for boarding times is, basically, irrelevant. 

Azamara offered a transfer from Tronchetto, near the people mover, to the port in Chioggia. The cost was less than $30 each.

Solent Richard

7 hours ago, LoveChops said: Hello We are going on our 1st Azamara cruise in October 2024, staying in a Continental Suite.  Can someone please advise what the earliest boarding time is? Thank you for your help. 

I don't hold out much hope for you.

excitedofharpenden

25 minutes ago, Solent Richard said: I don't hold out much hope for you.   We have recently taken our first Azamara cruise (of 75 others) and it was probably the worst experience yet. Most passengers ignore the times and just turn up, coaches unload and there's a scramble for luggage labels, and zero checks on what status you have. Istanbul last month...

Hang on a second before you strike fear into people with your experience of one Azamara cruise. In all my cruises with Azamara it has never been an issue. OK, some are better than others (both pre and post covid), but last cruise in July from Athens was a breeze. I was on the ship by 12.30. Latest I think I have ever been let on the ship is 2.30pm. 

I don't really understand the race to get on the ship. The crew do their best to turn things round on the day. Of course you can't stop those turning up earlier than they should, but there are 700 guests. It's not like a huge mega ship with 1000s. Just chill and look forward to be being pampered for a few days. 

Many; in fact most of the time if there is a poor embarkation experience it’s usually the ports staff and not the ship crew that is at fault. At least in our experience.

1 hour ago, Solent Richard said: I don't hold out much hope for you.   We have recently taken our first Azamara cruise (of 75 others) and it was probably the worst experience yet. Most passengers ignore the times and just turn up, coaches unload and there's a scramble for luggage labels, and zero checks on what status you have. Istanbul last month...

Well said! I have seen people advising turning up whenever it suits. Such advice leads to chaos and frustration for those who respect their allocated lots. 

We just arrived at Port Everglades to board the Onward.  Check in began at 11:00; however, we are waiting in a holding area until approximately 1:15 to actually board the ship.  Everything has been organized so far.

53 minutes ago, excitedofharpenden said: Hang on a second before you strike fear into people with your experience of one Azamara cruise. In all my cruises with Azamara it has never been an issue. OK, some are better than others (both pre and post covid), but last cruise in July from Athens was a breeze. I was on the ship by 12.30. Latest I think I have ever been let on the ship is 2.30pm.    I don't really understand the race to get on the ship. The crew do their best to turn things round on the day. Of course you can't stop those turning up earlier than they should, but there are 700 guests. It's not like a huge mega ship with 1000s. Just chill and look forward to be being pampered for a few days.    Phil 

Hi there Phil.

Then of course one has to join a queue onboard to make the speciality dining reservations that you purchased many months in advance...

...only to find the prime times unavailable. 

Things could only get better?  😂

As I said earlier, 175 cruises and that was the poorest start.

fruitmachine

7 hours ago, LoveChops said: Thank you.  We are in a suite so we'll go for 1.30pm 😊 . We are sailing also from Chioggia. We are staying in Venice for 2 nights pre cruise, is it easy to get to the port from Venice?

Chioggia in April 2023 was straight on at about 12:30 and there were plenty already aboard before us (and not just B2B'ers).

2 hours ago, BuddyR said: We just arrived at Port Everglades to board the Onward.  Check in began at 11:00; however, we are waiting in a holding area until approximately 1:15 to actually board the ship.  Everything has been organized so far.

This is often the way it goes when a ship makes their first arrival of the season into the USA after being in Europe or another region. There is a lot of paperwork and inspections to take care of in that circumstance. When the passengers embark on the next Onward cruise after yours, it should go a bit more smoothly, I hope. 

royallondon

2 hours ago, Solent Richard said: Hi there Phil.   I actually 'Hung On' nearly an hour. watching overrun staff trying to check names of passengers disembarking buses so they could be issued with luggage labels. Those then in the line I earlier illustrated then became frustrated when another coach arrived and more chaos ensued. Finally for check in when we had dropped luggage it became apparent that not all check-in desks were manned.....   Then of course one has to join a queue onboard to make the speciality dining reservations that you purchased many months in advance...     ...only to find the prime times unavailable.    Things could only get better?  😂   As I said earlier, 175 cruises and that was the poorest start.  

I wonder if this is pertinent to Istanbul?  Only we had the exact same experience.  Boarding time was 2pm, arrived at 2pm and the ships concierge asked us to take a seat only to watch subsequent arrivals coming in, forming a queue and boarding ahead of us.  Eventually boarded around 4pm when checked in by the concierge via a laptop.

Appreciate I’m on holiday and the ship won’t go without me, but you rightly point out the impact of securing decent speciality restaurant times.

Must say, Istanbul apart, a breeze normally and one of the benefits of small ship sailings.

Host Jazzbeau

I have read several complaints about embarkation in Istanbul – on other cruise lines.  IMO this was not an Azamara problem, but a port problem.

Reading with interest as we have our 1st Azamara cruise leaving from Istanbul next June. Would it be safe to expect then in terms of our having no status with Azamara and having a basic cabin that by turning up at our due time at I guess around 4:00 we should hopefully miss any carnage driven by the scramble for early boarding? We would want to maximise our time in Istanbul anyway and would not be the end of the world on a 7 day cruise if timings for the speciality restaurants should we decide to use them were limited

8 minutes ago, davekent said: Reading with interest as we have our 1st Azamara cruise leaving from Istanbul next June. Would it be safe to expect then in terms of our having no status with Azamara and having a basic cabin that by turning up at our due time at I guess around 4:00 we should hopefully miss any carnage driven by the scramble for early boarding? We would want to maximise our time in Istanbul anyway and would not be the end of the world on a 7 day cruise if timings for the speciality restaurants should we decide to use them were limited

Hi davekent, you should have no problems at 4pm, sound thinking and enjoy your first Azamara cruise.

6 minutes ago, davekent said: Reading with interest as we have our 1st Azamara cruise leaving from Istanbul next June. Would it be safe to expect then in terms of our having no status with Azamara and having a basic cabin that by turning up at our due time at I guess around 4:00 we should hopefully miss any carnage driven by the scramble for early boarding? We would want to maximise our time in Istanbul anyway and would not be the end of the world on a 7 day cruise if timings for the speciality restaurants should we decide to use them were limited

If you are coming from a mainstream cruise line you will not have any disappointment.  Arriving at 4 pm should indeed miss the rush, and you will be able to go straight to your cabin.  And the MDR on Azamara is so much better than mainstream cruise line MDRs that the specialities don't represent a huge upgrade.  [You can probably still get a reservation for that first night even with late check-in, if you want to try one out.]

I was on Pursuit for a cruise from Istanbul to Athens in May this year.   When I got to Galataport it was one of the quickest, hassle free embarkations I had ever experienced.  From the time I arrived at the terminal until I made it onboard was approximately 20 minutes.  There are a number of factors capable of impacting your embarkation experience.  Regards, Paul

Grandma Cruising

Quite agree. On our last 2 cruises we've had totally different experiences. Rio in March was awful, we arrived at the terminal just after 1 and didn't get onboard until well after 4:30. There seemed to be a number of reasons for this, not many check in desks staffed (responsibility of the port) and many passengers were on Azamara transfers from their hotels and they had been picked up at 11:15am. By contrast in Dubai a couple of weeks ago we left our hotel at 11:55am and were onboard at 12:30.

18 hours ago, Grandma Cruising said: Quite agree. On our last 2 cruises we've had totally different experiences. Rio in March was awful, we arrived at the terminal just after 1 and didn't get onboard until well after 4:30. There seemed to be a number of reasons for this, not many check in desks staffed (responsibility of the port) and many passengers were on Azamara transfers from their hotels and they had been picked up at 11:15am. By contrast in Dubai a couple of weeks ago we left our hotel at 11:55am and were onboard at 12:30.

Our most recent embarkation in Rio could have been better, but the intervention of the Hotel Director improved things significantly.

As for our embarkation at Dubai, that was by far the worst we have ever encountered. Even with priority boarding we sweltered for two hours before finally getting to the desk. Admittedly most of this was not Azamara's fault - most of the delay was a consequence of a tortuously long queue for entry formalities for India. I think you were westward-bound out of Dubai, which probably explains why your experience differed. 

Never been an early boarder and am often asking how late I can board. In Istanbul however all bets seem to be off. I was the only one boarding somewhat late and had to sit and wait for them to hunt down the dog to sniff my luggage. Was close to half an hour. So the very very long trek to the ship was not appreciated. The old terminal was such a breeze. 

5 hours ago, blag said: Our most recent embarkation in Rio could have been better, but the intervention of the Hotel Director improved things significantly. As for our embarkation at Dubai, that was by far the worst we have ever encountered. Even with priority boarding we sweltered for two hours before finally getting to the desk. Admittedly most of this was not Azamara's fault - most of the delay was a consequence of a tortuously long queue for entry formalities for India. I think you were westward-bound out of Dubai, which probably explains why your experience differed. 

No we were eastward bound and they were looking at visas. I think ours was good because we were among the first there and it opened just after we got there.

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Announcing New Online Check-In Enhancements!

By BBMacLaird , January 29, 2019 in Azamara

Recommended Posts

We’re excited to share that we’ve introduced a new Online Check-in experience!

This new online system features several enhancements including:

1.       A streamlined, easy-to-follow layout for a quick and easy check-in process up to three days prior to sailing. 2.       Ability to upload your travel documents and security photo so you can save time at the pier and get onboard faster. 3.       Control of your onboard expense account with the ability to establish spending privileges for each member in your party.  

You must have an account with Azamara to use the new Online Check-in system for your upcoming voyage.

Visit My Account to sign in (or create a new account) and click Check-In to get started.

[Please note, your reservation must be paid in full to access Online Check-in.]

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Bonnie, I already did my pre-boarding, do I have to do it again for the security photo

1 hour ago, iata said: Bonnie, I already did my pre-boarding, do I have to do it again for the security photo

No. This is brand new so many guests will have already done them check-in. 

Over time this will make it easier.

aussie travel bird

Wow, that's an exciting development, thanks for the hears up.  Chances I might get a decent photo on my key card this time.....

Grandma Cruising

That sounds great. Looking forward to trying it out.

Thank you Bonnie

excitedofharpenden

11 hours ago, aussie travel bird said: Wow, that's an exciting development, thanks for the hears up.  Chances I might get a decent photo on my key card this time.....

I can't seem to find where to order luggage tags on the new system. Yes I know I don't really need them, but I feel better having multiple luggage tags on my cases.

Where is that option on the new check in pages? (cruise in 3 weeks)

Thanks for your help. 

21 hours ago, Leo_On_Geo said: Bonnie, I can't seem to find where to order luggage tags on the new system. Yes I know I don't really need them, but I feel better having multiple luggage tags on my cases.   Where is that option on the new check in pages? (cruise in 3 weeks)   Thanks for your help. 

9 minutes ago, Leo_On_Geo said: ANYONE?

Hi Leo ~ don't despair...I'm looking into this for you. 

I apologize for not telling you that last night when I sent off the email to Hq!

cruisingaussies

On 1/30/2019 at 1:21 PM, aussie travel bird said: Wow, that's an exciting development, thanks for the hears up.  Chances I might get a decent photo on my key card this time.....

Exactly my first thought!  The photo upload in particular is a great idea. 

150edmiston

On 1/29/2019 at 7:20 PM, BBMacLaird said: We’re excited to share that we’ve introduced a new Online Check-in experience!   This new online system features several enhancements including: 1.       A streamlined, easy-to-follow layout for a quick and easy check-in process up to three days prior to sailing. 2.       Ability to upload your travel documents and security photo so you can save time at the pier and get onboard faster. 3.       Control of your onboard expense account with the ability to establish spending privileges for each member in your party.   You must have an account with Azamara to use the new Online Check-in system for your upcoming voyage. Visit My Account to sign in (or create a new account) and click Check-In to get started. [Please note, your reservation must be paid in full to access Online Check-in.]

Thanks Bonnie.  We had checked in using the old system,  but this looks like a step in the right direction.  The photo upload option in particular is a good idea.  I also downloaded the App which again is pretty good,  particularly for anyone who is new to AZ.

HGC - it might be worth adding a note about the App to the newbies sticky?  David

1 hour ago, 150edmiston said:     HGC - it might be worth adding a note about the App to the newbies sticky?  David

Good idea 150edmiston. I will do that and also mention the new on-line check on system.

I have downloaded the new app too, although I can’t do anything with it yet as my Pursuit cruise is not until November.

I’ll be sharing more information about the App in about a week. It will be helpful.

nanacruiser

So now I have to go to a store and have them take my picture to upload.

Saves money for AZ, but costs me $40 for another passport photo for 2 people?

I am sorry but I do not get it.

Nanacrusier.

19 minutes ago, nanacruiser said: So now I have to go to a store and have them take my picture to upload. Saves money for AZ, but costs me $40 for another passport photo for 2 people? I am sorry but I do not get it.   Nanacrusier.

No I read that this is optional  you can still do it the old way and have your picture taken at embarkation, it is just that this enhancement allows guests who go through the whole process (passport, photo etc) to bypass the lines and probably pick up their boarding pass somewhere else - I read that is what is happening on Celebrity.

I am sure Bonnie will correct me if I am wrong 

50 minutes ago, nanacruiser said: So now I have to go to a store and have them take my picture to upload. Saves money for AZ, but costs me $40 for another passport photo for 2 people? I am sorry but I do not get it.   Nanacrusier.

I took a selfie and was able to upload it to the AZ APP.  But if you aren’t able to upload a photo you can easily get your picture taken upon boarding.   Now when I log into the app my photo is there.  The new APP is very encouraging, will be great on board for keeping track of the daily activities.  It indicates that you can check your onboard folio with the APP, a great option as the cabin tv doesn’t allow you to access your folio. 

1 hour ago, jj6961 said: I took a selfie and was able to upload it to the AZ APP.  But if you aren’t able to upload a photo you can easily get your picture taken upon boarding.   Now when I log into the app my photo is there.  The new APP is very encouraging, will be great on board for keeping track of the daily activities.  It indicates that you can check your onboard folio with the APP, a great option as the cabin tv doesn’t allow you to access your folio. 

Yes, we were able to check our account on Pursuit using the app.  But none of the other features were active yet.

13 minutes ago, marinaro44 said: Yes, we were able to check our account on Pursuit using the app.  But none of the other features were active yet.

That’s good to hear.  During my November sailing I had to go to guest services often to check my folio as I planned my OBC shopping.  Now if they could just hang that birdcage chair in the Living Room... 

I want to be able to view my onboard account on the television in my cabin.  Why is this not working on the Pursuit? It worked on the Journey a few months ago.  Why was this not completed when the Pursuit was put into service? Just curious.

1 minute ago, tgg said: I want to be able to view my onboard account on the television in my cabin.  Why is this not working on the Pursuit? It worked on the Journey a few months ago.  Why was this not completed when the Pursuit was put into service? Just curious.

I agree, and would like it to work as well.  I have a friend currently on board, who said it’s not currently  available on Pursuit.  Hopefully it will be added but I can’t imagine this happening by March.  

3 hours ago, nanacruiser said: So now I have to go to a store and have them take my picture to upload. Saves money for AZ, but costs me $40 for another passport photo for 2 people? I am sorry but I do not get it. Nanacrusier.

You can use your camera to take a picture to upload, or select a photo saved on your computer. There’s no additional passport photo requirement.  This way you can choose the photo you want. 

Or you can wait and have it done at embarkation.

On 1/30/2019 at 12:24 PM, Leo_On_Geo said: Bonnie, I can't seem to find where to order luggage tags on the new system. Yes I know I don't really need them, but I feel better having multiple luggage tags on my cases.   Where is that option on the new check in pages? (cruise in 3 weeks)   Thanks for your help. 

On the confirmation screen, once your check-in is complete, you'll see "Luggage Tags". It displays below “View boarding pass” and is available to be clicked from 49-60 days before sailing date. It will show grey until it’s available.

Please note that Luggage Tags now have to be printed by Guest . We no longer mail them out.    

I leave my phone in my cabin whenever I cruise so having an app for activities is of no use to me. I read they are doing the same thing on X's new ship, EDGE.  I realize I am in the minority but I have no desire to carry my phone around on the ship.

Glad this works for others though.

1 hour ago, BBMacLaird said:   Hi Leo, On the confirmation screen, once your check-in is complete, you'll see "Luggage Tags". It displays below “View boarding pass” and is available to be clicked from 49-60 days before sailing date. It will show grey until it’s available. Please note that Luggage Tags now have to be printed by Guest . We no longer mail them out.    

that answers the question?  No more luggage tags will be mailed. 

This is a change for the worse.  I really liked having multiple tags on my luggage,  on more than one ocassion luggage tags were ripped off, so it is always safer to have two on each bag.  I also like the color luggage tags.   I do not have a color printer, so it will cost me $ plus a trip to Fed ex to get them printed. Not good.

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LauraS · Started Wednesday at 08:11 PM

LauraS · Started Tuesday at 07:43 PM

LauraS · Started Tuesday at 01:14 AM

LauraS · Started April 26

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