cruise planners cancellation policy

Terms & Conditions

Web Site Terms and Conditions (“Terms”)

Please read the following Terms carefully before using the following websites of CP Franchising, LLC dba Cruise Planners (“CP”): www.cruiseplanners.com , www.cruiseplannersfranchise.com , our travel agent websites and any other online features, services and/or programs offered by CP (collectively, the “Web Site”).

By accessing or using the Web Site, you agree to the following Terms. You should review these Terms regularly as they may change at any time at the sole discretion of CP. If you do not agree to any portion of these Terms, you should not access or otherwise use the Web Site. “Content” refers to any text, materials, documents, images, graphics, logos, design, audio, video and any other information provided from or on, uploaded to and/or downloaded from the Web Site.

We will make an effort to update this web page with any changes to these Terms and/or to the services described in these Terms and you are encouraged to review these Terms frequently (the date of the most recent revision to these Terms appear at the end of these Terms).

1. CONVENIENCE AND INFORMATION ONLY; ACCEPTANCE OF TERMS. By merely providing access to the Web Site, CP does not warrant or represent that: (a) the Content is accurate, complete, up-to-date or current; (b) CP has any obligation to update any Content; (c) the Content is free from technical inaccuracies or typographical errors; (d) that the Content does not infringe on the intellectual property rights of any third party; (e) that the Content is free from changes caused by a third party; (f) your access to the Web Site will be free from interruptions, errors, computer viruses or other harmful components; and/or (g) any information obtained in response to questions asked through, or postings made on, the Web Site is accurate or complete. Your use of the Web Site and the services offered therein are subject to federal law, the law of the state of Florida, or, if CP transfers your Account to another location, where CP currently maintains your Account (“Applicable Law”).

You affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms. In any case, you affirm that you are over the age of 18, as THE WEB SITE IS NOT INTENDED FOR CHILDREN UNDER 18 THAT ARE UNACCOMPANIED BY HIS OR HER PARENT OR LEGAL GUARDIAN.

2. SITE USE AND CONTENT. You may view, copy or print pages from the Web Site solely for personal, non-commercial purposes. You may not otherwise use, modify, copy, print, display, reproduce, distribute or publish any information from the Web Site without the express, prior, written consent of CP. At any time, we may, without further notice, make changes to the Web Site, to these Terms and/or to the services described in these Terms.

3. USER ACCOUNTS AND REGISTRATION

(a) Some areas of the Web Site require you to register for and maintain an active personal user account (“Account”). You must be at least eighteen (18) years of age to obtain an Account.

(b) Account registration requires you to submit to CP certain personal information, such as your name, address, mobile phone number and date of birth, among others. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, may result in your inability to access or use the Web Site.

(c) You may only use the Account and its related services to make legitimate reservations and purchases. You agree that you will not use the account or the representatives of CP to make false or fraudulent or speculative reservations or purchases.

(d) CREDIT CARD TRANSACTIONS. You understand that all credit card transactions performed through the Account are between you and the cruise lines, airlines, hotels, tour operators, car rental companies, and travel gear and accessory manufacturers (“Suppliers”) not CP. CP does not collect any funds from credit card transactions performed through the Account, therefore you agree to hold CP and its affiliates, subsidiaries, owners, directors, officers, employees, agents, and franchisees harmless against any claims, demands, suits, proceedings, liabilities, judgments, losses, damages, expenses and costs (including without limitation reasonable attorneys’ fees) that may arise out of the credit card transaction.

(e) You are solely responsible for any activity that occurs with respect to your Account. While CP provides certain encryption technologies and uses other reasonable precautions to protect your confidential information and provide suitable security, CP does not and cannot guarantee or warrant that information transmitted through the Internet is secure, or that such transmissions are free from delay, error, interception or interruption.

(f) You are responsible for maintaining the confidentiality of your passwords, usernames, and e-mail addresses provided to CP. CP is not liable for any loss that you may incur as a result of someone else’s misuse of your account or password, either with or without your knowledge. Furthermore, you may be liable for losses incurred by CP, its affiliates, representatives, agents or assigns due to someone else using your account or password.

4. DISCLAIMERS.

(a) NO WARRANTIES; INDEMNIFICATION. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEB SITE IS AT YOUR SOLE RISK. THE WEB SITE AND THE CONTENT IS PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, UNLESS SUCH WARRANTIES ARE LEGALLY INCAPABLE OF EXCLUSION. CP PROVIDES THE WEB SITE ON A COMMERCIALLY REASONABLE BASIS AND CP MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE WEB SITE, THE CONTENT OR ANY SERVICES OFFERED IN CONNECTION WITH THE WEB SITE ARE OR SHALL REMAIN UNINTERRUPTED OR ERROR-FREE, THE CONTENT SHALL BE NON-INFRINGING ON ANY THIRD PARTY’S INTELLECTUAL PROPERTY RIGHTS, THAT DEFECTS SHALL BE CORRECTED, THAT THE WEB PAGES ON THE WEB SITE, ANY ELECTRONIC COMMUNICATION OR THE SERVERS USED IN CONNECTION WITH THE WEB SITE ARE OR SHALL REMAIN FREE FROM ANY VIRUSES, WORMS, TIME BOMBS, DROP DEAD DEVICES, TROJAN HORSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY PERSON USING THE WEB SITE WILL BE THE PERSON THAT HE OR SHE REPRESENTS HIMSELF OR HERSELF TO BE. CP DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE WEB SITE AT TIMES OR LOCATIONS OF YOUR CHOOSING, OR THAT CP SHALL HAVE ADEQUATE CAPACITY FOR THE WEB SITE AS A WHOLE OR IN ANY SPECIFIC GEOGRAPHIC AREA.

(b) INDEMNIFICATION. You agree to defend, indemnify and hold CP and its affiliates, subsidiaries, owners, directors, officers, employees and agents harmless from and against any and all claims, demands, suits, proceedings, liabilities, judgments, losses, damages, expenses and costs (including without limitation reasonable attorneys’ fees) assessed or incurred by CP, directly or indirectly, with respect to or arising out of: (i) your failure to comply with these Terms; (ii) your breach of your obligations under these Terms; (iii) your use of the rights granted hereunder, including without limitation any claims made by any third parties; and/or (iv) your violation of any third party right, including without limitation any copyright, property, or privacy right.

(c) NOT A SOLICITATION. The Web Site and its contents are for informational purposes only and do not constitute and should not be construed as an offer to sell or the solicitation of an offer to buy a CP franchise. The offer of a CP franchise is made only through the delivery of a current and registered CP Franchise Disclosure Document (FDD). A CP franchise opportunity is not being offered by us or by anyone acting on our behalf or with our knowledge to residents of (nor is it otherwise directed to any specifically named person or group of persons and not to the public in general, nor will any franchise or business opportunity be located and/or sold in) California, Connecticut, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Rhode Island, South Dakota, Virginia, Washington, Wisconsin, or the Canadian provinces of Alberta, Manitoba, New Brunswick, Ontario, and Prince Edward Island, until the offering has been registered and declared effective and an FDD has been properly delivered to the prospective franchisee, except to the extent any exemption or exclusion otherwise permits. If you are a resident of or seek to operate a franchise in one of the foregoing states or provinces, we will not offer you a franchise unless and until we have complied with applicable pre-sale registration and disclosure requirements in the applicable jurisdiction. If you are a resident in one of these states or provinces, please ask about the status of our registration.

(d) ALL CRUISE PLANNERS FRANCHISES ARE INDEPENDENTLY OWNED AND OPERATED BY INDEPENDENT CONTRACTORS AND ARE NOT EMPLOYEES OR AGENTS OF CP.

(e) PORT, AIR, FUEL, AND GOVERNMENT TAXES ARE SUBJECT TO CHANGE AT ANY TIME.

( f) It is the traveler's responsibility to have proper travel documentation (passports, visas, identification, vaccinations, etc) in order to travel abroad. It is also important to understand the vaccination and quarantine requirements for domestic and international travel. We strongly suggest confirming your travel documentation needs with the proper government agencies : www.travel.state.gov .

5. LIMITATION OF LIABILITY. CP’S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE USE OF THE WEB SITE, AND/OR ANY SERVICE PROVIDED IN CONNECTION WITH THE WEB SITE SHALL BE THE CESSATION ALL OF YOUR SITE USE. IN NO EVENT WILL CP BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE WEB SITE AND/OR ANY SERVICE PROVIDED IN CONNECTION WITH THE WEB SITE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE WEB SITE, INCLUDING, BUT NOT LIMITED TO, (A) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (B) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEB SITE, (C) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR COMPUTER SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (D) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEB SITE, AND/OR (E) ANY VIRUSES, WORMS, TIME BOMBS, DROP DEAD DEVICES, TROJAN HORSES OR OTHER HARMFUL COMPONENTS THAT MAY BE TRANSMITTED TO OR THROUGH THE WEB SITE, BY ANY THIRD PARTY OR FOR ANY LOSS OR DAMAGE OF ANY KIND. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS CP’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

6. PRIVACY. Personal data that you provide regarding yourself will be handled in accordance with CP’s Privacy Policy located at www.cruiseplanners.com/privacy-policy .

7. THIRD PARTY CONTENT.

(a) Much of the information on the Web Site is provided by Suppliers, and CP accepts no responsibility for errors, omissions, inaccuracies or misleading statements which may appear anywhere on this site, whether or not they were supplied by Suppliers.

(b) CP has no control whatsoever over Suppliers’ actions or inactions. CP is not responsible for third party failure to perform, breach of contract, or any action, intentional or negligent, which results in any loss, injury, delay or damage to you or your property or to anyone traveling with you, or to the property of that party. CP cannot and does not guarantee Supplier reservations, timeliness, employee conduct, or the performance of scheduled flights, cruises or tours, or the availability of hotel rooms or rental cars. You acknowledge that upon receipt of fare by Supplier, Supplier accepts the passenger subject to the terms of the Supplier contract. You acknowledge and agree that CP's liability for damages incurred by you or anyone else from loss or damage to property or from bodily injury or death or otherwise is limited to the gross amount paid by you to CP or a Cruise Planners franchisee or associate, and that CP shall not be liable to you for any special, consequential and/or punitive damages resulting from either CP or a third-party's negligence, gross negligence, breach of contract, fraud, or any other cause whatsoever. You also agree to waive any claims for damages which you otherwise might be entitled to assert against CP for damage to or loss of property or for death or bodily injury when the damages are covered by insurance, and further agree that no insurance company or any other third party shall ever become entitled to assert any claim you have against CP, by subrogation, assignment, or otherwise

(c) CP may provide hyperlinks to other web sites maintained by third parties, or CP may provide third party content on the Web Site by framing or other methods. THE LINKS TO THIRD PARTY WEB SITES ARE PROVIDED FOR YOUR CONVENIENCE AND INFORMATION ONLY. THE CONTENT ON ANY LINKED WEB SITE IS NOT UNDER CP’S CONTROL AND CP IS NOT RESPONSIBLE FOR THE CONTENT OF LINKED WEB SITES, INCLUDING ANY FURTHER LINKS CONTAINED IN A THIRD-PARTY WEB SITE. IF YOU DECIDE TO ACCESS ANY OF THE THIRD-PARTY WEB SITES LINKED TO THE WEB SITE, YOU DO SO ENTIRELY AT YOUR OWN RISK.

8. COPYRIGHT AND TRADEMARKS. The trademarks, service marks and logos used and displayed on the Web Site are CP’s, or its Suppliers’ or affiliates’, registered and unregistered trademarks. CP is the copyright owner or authorized licensee of all text and all graphics contained on the Web Site. All trademarks and service marks of CP that may be referred to on the Web Site are the property of CP. Other third parties’ trademarks and service marks that may be referred to on the Web Site are the property of their respective owners. Nothing on the Web Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of CP’s or its Suppliers’ trademarks or service marks without CP’s or its Suppliers’ prior written permission. CP aggressively enforces its intellectual property rights. Neither the name of CP nor any of CP’s other trademarks, service marks or copyrighted materials may be used in any way, including in any advertising, hyperlink, publicity or promotional materials of any kind, whether relating to the Web Site or otherwise, without CP’s prior written permission. If you believe that any Content on the Web Site violates any intellectual property right of yours, please contact CP at the address, email address or telephone number set forth at the bottom of these Terms.

9. TRACKING. In order to improve the services and products of the Web Site, CP may utilize “cookies,” “web beacons,” and/or similar devices to track your activities. A cookie is a tiny amount of data that is transferred by a web server to your browser and can only be read by the server that transferred it to you. A cookie functions as your identification and enables CP to record your passwords, purchases, and preferences. A cookie cannot be executed as a code or deliver viruses. A web beacon is a small transparent GIF image that is embedded in an HTML page or email used to track when the page or email has been viewed. A similar method may be used by which a service and/or product may send data to a server or other remote computing device when a set of user-initiated events occur. This method is similar to a cookie in that it may track your visit and the data can only be read by the server that receives the data. CP may use cookies and similar devices to track your use of the Web Site and the products and services, and web servers may automatically log the IP/Internet address of your computer. CP does not generally use this information to identify you personally. As a result, your navigation path around the Web Site and the products and/or services may be tracked in identifiable form.

10. LOCAL LAWS. CP makes no representation that content or materials in the Web Site are appropriate or available for use in jurisdictions outside the United States. Access to the Web Site from jurisdictions where such access is illegal is prohibited. If you choose to access the Web Site from other jurisdictions, you do so on your own initiative and are responsible for compliance with applicable local laws. CP is not responsible for any violation of law. You may not use or export the Content or materials in the Web Site in violation of U.S. export laws and regulations. You agree that the Web Site and these Terms shall be interpreted and governed in accordance with federal law and, to the extent not preempted by federal law, with the laws of the state of Florida, or, if CP transfers your Account to another location, where CP currently maintains your Account. The Web Site shall be deemed a passive website and service that does not give rise to personal jurisdiction over CP, either specific or general, in jurisdictions other than the state of Florida. You agree and hereby submit to the exclusive personal jurisdiction of the state and federal courts of the state of Florida, or, if CP transfers your Account to another location, where CP currently maintains your Account. You further agree to comply with all applicable laws regarding the transmission of technical data exported from the United States and the country in which you reside (if different from the United States).

11. AVAILABILITY. Information that CP publishes in the Web Site may contain references or cross-references to products, programs or services of CP that are not necessarily announced or available in your area. Such references do not mean that CP will announce any of those products, programs or services in your area at any time in the future. You should contact CP for information regarding the products, programs and services that may be available to you, if any.

12. NON-TRANSFERABILITY OF USER ACCOUNT. User Accounts and UserIDs are non-transferable, and all users are obligated to take preventative measures to prohibit unauthorized users from accessing the Web Site with his or her UserID and password. You may not assign these Terms, in whole or in part, or delegate any of your responsibilities hereunder to any third party. Any such attempted assignment or delegation will not be recognized by CP unless acknowledged by CP in writing. CP has no obligation to provide you with written acknowledgment. CP may, at any time and in its sole discretion, assign these Terms, in whole or in part, or delegate any of our rights and responsibilities under these Terms to any third party or entity.

13. TERMINATION OF SERVICE. We may terminate your User Account or right to access secured portions of the Web Site at any time, without notice, for conduct that we believe violates these Terms and/or is harmful to other users of the Web Site, to CP, to the business of the Web Site’s Internet service provider, to Suppliers, or to other information providers.

14. INVESTIGATIONS. CP reserves the right to investigate, review, and enforce any appropriate terms or policies applicable to a user. CP may make any disclosure reasonably necessary to: prevent illegal activity from occurring or continuing to occur on the Web Site, enforce any section or term contained in any of CP’s agreements, comply with any request received from a court or government agency with proper authority to make such a request, protect the rights, security, reputation, dignity, and/or property of CP, CP’s affiliates, users and/or the general public.

15. CUSTOMER COMMENTS. We welcome the submission of comments, information or feedback through the Web Site. By submitting information through the Web Site, you agree that the information submitted shall be subject to the CP Web Site Privacy Policy located at www.cruiseplanners.com/privacy-policy .

16. RELATIONSHIP OF THE PARTIES. Nothing contained in these Terms or your use of the Web Site shall be construed to constitute either party as a partner, joint venturer, employee or agent of the other party, nor shall either party hold itself out as such. Neither party has any right or authority to incur, assume or create, in writing or otherwise, any warranty, liability or other obligation of any kind, express or implied, in the name of or on behalf of the other party, it being intended by both parties that each shall remain independent contractors responsible for its own actions.

17. CALIFORNIA PRIVACY RIGHTS. Residents of California, under the California Civil Code, have the right to request that CP disclose what personal information is collected about them as well as why the personal information is collected, to whom the personal information is shared with, if any, and what information was shared. Residents also have the right to request that CP delete any personal information collected about them as well as the right to request that their personal information is not shared with any third parties. If you wish to make any of the requests mentioned above, please send in your request using the contact information provided below. Please provide your full name, e-mail address, and postal address in your request.

18. MISCELLANEOUS. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and CP’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. These Terms and the CP Web Site Privacy Policy located at www.cruiseplanners.com/privacy-policy are the entire agreement between you and CP with respect to your use of the Web Site and supersede any and all prior communications and prior agreements, whether written or oral, between you and CP regarding the Web Site.

CP TRAVEL TEXT MESSAGES - SMS PROGRAM

1. The CP Travel – SMS Program is designed to provide you travel updates, reminders, group registration options, trip summary itineraries, and quotes on upcoming/future travel via SMS (text messages).

2. Data obtained through the short code program will not be shared with any third-parties for their marketing reasons/purposes.

3. You can cancel the SMS service at any time by replying "STOP" to the short code. After you send the SMS message "STOP", we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from Cruise Planners. If you want to join again, reply “START”, and we will start sending SMS messages to you again.

4. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected]

5. Carriers are not liable for delayed or undelivered messages.

6. As always, message and data rates may apply for any messages sent to you from Cruise Planners. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

7. If you have any questions regarding privacy, please read our privacy policy: https://www.cruiseplanners.com/privacy-policy

Your Consent To This Agreement

By accessing and using the Web Site, you consent to and agree to be bound by the terms of the foregoing Terms. If we decide to change these Terms, we will make an effort to post those changes on the web page so that you will always be able to understand the terms and conditions that apply to your use of the Web Site. Your use of the Web Site following any amendment of these Terms will signify your assent to and acceptance of its revised terms.

If you have additional questions or comments of any kind, or if you see anything on the Web Site that you think is inappropriate, please let us know by email at [email protected] or by sending your comments to:

CRUISE PLANNERS

3111 N. University Drive, Ste. 800

Coral Springs, FL 33065

(954) 344-8060

[email protected]

EFFECTIVE AS OF: March 1, 2019

LAST UPDATED: March 10, 2021

Modal title

Get exclusive deals and services, cruise planners travel messages.

Receive texts for:

*Messages and data rates may apply. Text STOP to opt-out or HELP for help. Message frequency varies. By opting in, you consent to receiving SMS messages. Privacy Policy

Search Travel Market Report

Packaged Travel
Hotels & Resorts
Destinations
Retail Strategies
Niche & Luxury
Training & Resources
Brian Israel
Briana Bonfiglio
Dan McCarthy
Dori Saltzman
Jennifer Arango
Kelly Fontenelle
Keri-Anne Slevin
Louis Intreglia
Sarah Milner
Tom McCarthy

Here Are the Standard Cancellation Policies for Each Major Cruise Line

two cruise ships docked next to each other

Cruise line cancellation policies are as varied as the cruise lines themselves. Some cruise lines let clients cancel up to three months before sailing with no penalty. Others charge an administrative fee for a cancellation from the minute a cruise has been booked.

One universal truth does apply, though: the more expensive or longer the cruise, the less time people have to cancel their sailing with the least penalty.

To help advisors quickly and easily identify the cancellation policy for ocean-going cruise lines, Travel Market Report has rounded up each line’s standard policy.

This roundup does not include any special promotions that require either a non-refundable deposit or a non-refundable fare. Additionally, unless noted otherwise, cancellation charges are person.

American Cruise Lines Days Prior to Departure | Cancellation Charge

91 days or more | $250 per person (unless cancelled within 24 hours of booking)
90-46 days | 50% + $250 per person
45 days or less | 100% + $250 per person

Azamara Days Prior to Departure | Cancellation Charge

121+ days | $75 per person
120-91 days | 25% of booked fare
90-61 days | 50% of booked fare
60-31 days | 75% of booked fare
30 days or less | 100% of booked fare

Atlas Ocean Voyages Days Prior to Departure | Cancellation Charge

Deposit-91 days (Deposit – 121 days for Antarctica sailings) | $250 per person
90-76 days (120-76 days for Antarctica sailings) | 50% cancellation fee
75-46 days (same for Antarctica sailings) | 75% cancellation fee
45 days or less (same for Antarctica sailings) | 100% cancellation fee

Carnival Cruise Line Days Prior to Departure | Cancellation Charge

Final payment – 56 days | Deposit amount
55-30 days | 50% of booked fare (or standard deposit, whichever is greater)
29-15 days | 75% of booked fare (or standard deposit, whichever is greater)
14 days or less | 100% of booked fare

COVID-19 Exception : If you, your family members living with you in the same household or a travel companion assigned to the same stateroom cancels a cruise booking due to testing positive for COVID-19 within seven days of embarkation, you and those traveling companions assigned to the same stateroom are entitled to an FCC for the amount paid to Carnival. To qualify for the FCC, you are required to notify Carnival within 24 hours or receiving a positive COVID-19 test result. Results must be presented to Carnival in an “acceptable” format – ie, a laboratory test record, digital certificate or healthcare record that indicates your full legal name, date of birth, type of test, date and time sample was taken, test result stating “POSITIVE” and laboratory, testing site, and/or healthcare provider details. Handwritten test results and photographs of at-home test results are not acceptable.

Celebrity Cruises Days Prior to Departure | Cancellation Charge

For 1 to 4 Night Cruises (including holiday sailings)

74-61 days | 50% of total price
60-31 days | 75% of total price
30 days or less | 100% of total price

For cruises of 5 nights or longer (including holiday sailings & cruise/tours)

89-75 days | 25% of total price

COVID-19 Exception : For cruises departing through November 30, 2022, Celebrity will provide a 100% refund (or FCC) for any guest and their traveling party, if any test positive for COVID-19 within 10 days prior to embarkation. To qualify for a refund or FCC, the person who has tested positive must present a verified positive test in a form acceptable to Celebrity.

Celestyal Cruises Days Prior to Departure | Cancellation Charge

For 2022 Cruises

89-30 days | full deposit
29 days or less | 100% (minus port and service charges)

For 2023 Cruises

90 days or more | $60 per stateroom

Cunard Days Prior to Departure | Cancellation Charge

For voyages of 30 nights or less on Queen Mary 2 and Queen Victoria, departing through February 23, 2023 (including World Voyage segments

89-61 days | 40% of full fare
60-31 days | 50% of full fare
30-15 days | 75% of full fare
14 days or less | 100% of full fare

For all other cruises or voyages of 30 nights or less on Queen Mary 2 and Queen Victoria, departing after February 23, 2023

129-90 days | 25% or deposit amount

For voyages of 31 nights or longer on Queen Mary 2 and Queen Victoria, departing through February 2023 (including World Voyages & World Voyage segments)

89-64 days | 50% of full fare
63-43 days | 75% of full fare
42 days or less | 100% of full fare
150-120 days | 20% or deposit amount
119-91 days | 40% of full fare
90-64 days | 50% of full fare

Disney Cruise Line Days Prior to Departure | Cancellation Charge

For sailings that depart on or before March 31, 2023) Cruises of 1 to 5 nights (excluding suites and concierge staterooms)

59-45 days | full deposits
44-30 days | 50% of vacation fare per guest
29-15 days | 75% of vacation fare per guest
14 days or less | 100% of vacation fare

Cruises of 6 nights or more (excluding suites and concierge staterooms)

59-56 days | full deposits
55-30 days | 50% of vacation fare per guest

Suites and Concierge Staterooms

60 days or more | full deposits
59-56 days | 50% of vacation fare per guest
55-30 days | 75% of vacation fare per guest
29 days or less | 100% of vacation fare

For sailings that depart after March 31, 2023 Cruises of 1 to 5 nights (excluding suites and concierge staterooms)

89-45 days | full deposits
119-56 days | full deposits
90 days or more | full deposits
89-56 days | 50% of vacation fare per guest

Holland America Line Days Prior to Departure | Cancellation Charge

Voyages Up to 6 Nights

75-57 days | Full deposits
56-29 days | 50% of gross fare
28-16 days | 75% of gross fare
15 days or less | 100% of gross fare

Grand World, Grand Voyages, Segments of Grand World or Grand Voyages, 28+ Day Hawaii, Tahiti & Marquesas, Tales of the South Pacific, Amazon Explorer, Incan Empires (including segments), 30+ Day Transatlantic Voyages (including segments)

120-91 days | Full deposits
90-76 days | 60% of gross fare
75 days or less | 100% of gross fare

All Other Voyages of 7 Nights or Longer

90-76 days | Full deposits
75-61 days | 50% of gross fare
60-31 days | 75% of gross fare
30 days or less | 100% of gross fare

COVID-19 Exceptions: All cruises booked through September 30, 2022 that depart through December 31, 2022 can be canceled up to 30 days before departure through Holland America’s “Worry Free Promise” policy and receive a Future Cruise Credit in the amount of any non-refundable cancellation fees, with the remainder of what was paid for the cruise refunded to the original form of payment. Additionally, on these cruises a guest may cancel up to sailing date if they test positive for COVID-19 and receive the same remuneration.

Lindblad Expeditions Days Prior to Departure | Cancellation Charge

For Departures through December 31, 2023 (National Geographic Venture, National Geographic Quest, National Geographic Sea Bird, National Geographic Sea Lion, National Geographic Endeavour II, National Geographic Islander II, Delfin, The Jahan, Lord of the Glens, Oberoi Philae, and Sea Cloud)

120 days or more | $350 (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)
119-90 days | Advance payment cost (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)
89-60 days | 25% of trip cost
59-45 days | 50% of trip cost
44 days or less | 100% of trip cost

For Departures Starting January 1, 2024 (National Geographic Venture, National Geographic Quest, National Geographic Sea Bird, National Geographic Sea Lion, National Geographic Endeavour II, National Geographic Islander II, Delfin, The Jahan, Lord of the Glens, Oberoi Philae, and Sea Cloud)

120 or more days | Advance payment cost (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)
119-90 days | 50% of trip cost
89 days or less | 100% of trip cost

For Departures through March 31, 2024 (National Geographic Explorer, National Geographic Orion, National Geographic Endurance, and National Geographic Resolution)

180 days or more | $750 (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)
179-120 days | Advance payment cost (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)
119-90 days | 25% of trip cost
89-60 days | 50% of trip cost
59 days or less | 100% of trips cost

For Departures Starting April 1, 2024

120 days or more | Advance payment cost (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)

MSC Cruises Days Prior to Departure | Cancellation Charge

Cruises of 4 Nights or Less

74-51 days | Deposit
50-31 days | 50% penalty
30-16 days | 75% penalty
15 days or less | 100% penalty

Cruises of 5 to 14 Nights

89-61 days | Deposit
60-46 days | 50% penalty
45-16 days | 75% penalty

Cruises of 15 Nights or Longer

109-61 days | Deposit

MSC Yacht Club Cruises of 4 Nights or Less

51 days or more | Deposit

MSC Yacht Club Cruises of 5 Nights or Longer

61 days or more | Deposit

World Cruise 2023

60 days or more | 15% penalty
59-10 days | 75% penalty
9 days or less | 100% penalty

COVID-19 Exception: If a passenger tests positive for COVID-19 within 14 days, the denied passenger is entitled to a refund or future cruise credit equal in value to the amount the passenger paid to MSC. Subject to passenger providing verification satisfactory to MSC.

Norwegian Cruise Line Days Prior to Departure | Cancellation Charge

The Haven Suites, Suites, Garden Villas and Holiday Sailings

119-106 days | 25% of booked fare
105-91 days | 50% of booked fare
90-61 days | 75% of booked fare
60 days or less | 100%

1 to 6 Day Sailings (Club Balcony Suites and Below)

119-91 days | 25% of booked fare
30 days or less | 100%

Sailings of 7 Days or More (Club Balcony Suites and Below)

COVID-19 Exception: If a guest, family member or travel companion assigned to the same stateroom cancels a cruise due to testing positive for COVID-19 within 14 days of embarkation, each is entitled to a FCC for the amount paid to NCL. To qualify for the FCC, guest must present a verified positive test result in a form acceptable to NCL.

Oceania Cruises Days Prior to Departure | Cancellation Charge

1 to 14 Day Cruises

120-91 days | $250 per person (may be converted to a future cruise credit redeemable on bookings made up to 12 months after cancellation for travel any time)
120-91 days for Owner's, Vista and Oceania Suites | 10% of the cruise fare
90-76 days | 25% of cruise fare
75-61 days | 50% of cruise fare
60-31 days | 75% of cruise fare
30 days or less | 100% of cruise fare

Cruises of 15 Days or Longer (except Around the World or World Odyssey Cruises)

180-151 days | $250 per person (may be converted to a future cruise credit redeemable on bookings made up to 12 months after cancellation for travel any time)
180-151 days for Owner's, Vista and Oceania Suites | 10% of the cruise fare
150-121 days | 25% of cruise fare
120-91 days | 50% of cruise fare
90-61 days | 75% of cruise fare
60 days or less | 100% of cruise fare

For Around the World and World Odyssey Cruises

181 days or more | $500 per person
180-151 days | 25% of cruise fare
150-121 days | 50% of cruise fare
120-91 days | 75% of cruise fare
Less than 90 days | 100% of cruise fare

Paul Gauguin Cruises & Ponant Days Prior to Departure | Cancellation Charge

15 days past deposit-181 days | $250 per cruise
180-91 days | 25% of the total amount
91 days or less | 100% of full fare

COVID-19 Exception: For a cancellation due to a positive COVID-19 test within 30 days prior to departure, Ponant will offer to transfer all funds without penalty to a different departure or provide a Future Cruise Credit worth 100% of all funds paid, valid for travel within 24 months from the original sail date.

Princess Cruises Days Prior to Departure | Cancellation Charge

Sailings of up to 24 days (including World Cruise segments)

75-89 days | 25% of total charges
61-74 days | 50% of total charges
31-60 days | 75% of total charges
30 days or less | 100% of total charges

Sailings of 25 days or more (including Full World Cruise & World Cruise Segments)

113-119 days | deposit amount (30% of total charges for World Cruises)
61-112 days | 50% of total charges
60 days or less | 100% of total charges

COVID-19 Exception: If a guest, family member living in the same household or traveling companion assigned to the same stateroom cancels a cruise due to testing positive for COVID-19 within 14 days of embarkation, all are entitled to an FCC for the amount paid to Princess Cruises. To qualify for the FCC, guest must present verified positive test result in a form acceptable to Princess Cruises.

Regent Seven Seas Cruises Days Prior to Departure | Cancellation Charge

Cruises of 14 Nights or Less

Deposit-121 days | Suite category RS – 25% of fare | Suite category MS-H – $100 per person ($100 fee may be converted into a FCC redeemable on bookings made up to 12 months after cancellation date, for travel any time)
120-91 days | Suite category RS – 50% of fare | Suite category MS-H – 15% of fare
90-61 days | Suite category RS – 75% of fare | Suite category MS-H – 50% of fare
60-31 days | Suite category RS – 100% of fare | Suite category MS-H – 75% of fare
30 days or less | Suite category RS – 100% of fare | Suite category MS-H – 100% of fare

Cruises of 14 Nights or Longer

Deposit-151 days | Suite category RS – 25% of fare | Suite category MS-H – $100 per person ($100 fee may be converted into a FCC redeemable on bookings made up to 12 months after cancellation date, for travel any time)
150-121 days | Suite category RS – 50% of fare | Suite category MS-H – 15% of fare
120-91 days | Suite category RS – 75% of fare | Suite category MS-H – 50% of fare
90-76 days | Suite category RS – 100% of fare | Suite category MS-H – 75% of fare
75 days or less | Suite category RS – 100% of fare | Suite category MS-H – 100% of fare

2025 World Cruise

Deposit-181 days | 10% of fare in suite categories MS-HS
180-151 days | 25% of fare
150-121 days | 50% of fare
120-91 days | 75% of fare
90 days or less | 100% of fare

Seven Seas Grandeur Inaugural Season (Nov. 25, 2023 – June 21, 2024)

Deposit-151 days | Suite categories RS-SS – 25% of fare | Suite category A-H – $100
150-121 days | Suite categories RS-SS – 50% of fare | Suite category A-H – 15% of fare
120-91 days | Suite categories RS-SS – 75% of fare | Suite category A-H – 50% of fare
90-76 days | Suite categories RS-SS – 100% of fare | Suite category A-H – 75% of fare
75 days or less | Suite categories RS-SS – 100% of fare | Suite category A-H – 100% of fare

Royal Caribbean International Days Prior to Departure | Cancellation Charge

For Cruises of 1 to 4 Nights

For Cruises of 5 Nights or Longer

COVID-19 Exception: Effective for cruises through April 30, 2023, if a guest cancels a cruise due to their, or someone else in their traveling party, testing positive for COVID-19 within 10 days before embarkation, they and anyone else in the traveling party who cancels, are eligible for a refund of the cruise fare paid to RCI. To qualify for refund, guest must present verified positive test result in a form acceptable to Royal Caribbean.

Scenic Days Prior to Departure | Cancellation Charge

For 2022 & 2023 Scenic Eclipse Ocean Cruises

130 days or more | full deposit
129-91 days | 50%
90-61 days | 75%

Seabourn Days Prior to Departure | Cancellation Charge

Cruises of 25 Days or Less

120-91 days | 15% of full fare
90-46 days | 50% of full fare
45-31 days | 75% of full fare
30 days or less | 100% of full fare

Cruises of 26 Days or Longer

150-121 days | 15% of full fare
120-91 days | 50% of full fare
90-76 days | 75% of full fare
75 days or less | 100% of full fare

COVID-19 Exception: For voyages departing on or before March 31, guests may cancel no less than 30 days prior to embarkation – or within 30 days if they or someone in their immediate travel party test positive for COVID-19 – and receive a future cruise credit.

Silversea Days Prior to Departure | Cancellation Charge

For Silver Door-to-Door All-Inclusive Fares

Deposit-151 days | $250 (automatically converted to a future cruise credit within 15 days of cancellation date)
150-121 days | 15% of total cruise fare
120-91 days | 25% of total cruise fare
90-61 days | 50% of the total cruise fare
60-31 days | 75% of the total cruise fare
30 days or less | 100% of the total cruise fare

For Port-to-Port All-Inclusive Fares

Deposit-151 days | 15% of the total cruise fare
150-121 days | 30% of the total cruise fare
120-91 days | 50% of the total cruise fare
90-61 days | 75% of the total cruise fare
60 days or less | 100% of the total cruise fare

For 2023 & 2024 World Cruises

Deposit-181 days | $500 (automatically converted to a future cruise credit within 15 days from cancellation date)
180-151 days | 25% of the total cruise fare
150-121 days | 50% of the total cruise fare
120-91 days | 75% of the total cruise fare
90 days or less | 100% of total cruise fare

For 2025 World Cruise

Deposit-350 days | $500 (automatically converted to a future cruise credit within 15 days from cancellation date)
349-181 days | 20% of the total cruise fare
90 days or less | 100% of the total cruise fare

COVID-19 Exception: On sailings through March 31, 2023, if a guest or someone in their travelling party tests positive for COVID-19 within 10 days of embarkation, all are eligible for a refund or FCC of the cruise fare paid to Silversea. To qualify, proof of verified positive test must be presented in a form acceptable to Silversea.

UnCruise Adventures Days Prior to Departure | Cancellation Charge

120 days or more | 50% of initial deposit
119-91 days | full deposit
90-46 days | 50% of gross fare
45 days or less | 100% of gross fare

Viking Days Prior to Departure | Cancellation Charge

For all Sailings except Grand & World Cruise Voyages

120 days or more | $100
119-90 days | 20% of full fare
89-70 days | 35% of full fare
69-50 days | 50% of full fare
49-30 days | 75% of full fare
29 days or less | 100% of full fare

For Grand & World Cruise Voyages

180 days or more | $1,000
179-150 days | 20% of full fare
149-120 days | 40% of full fare
119-90 days | 60% of full fare
89-60 days | 80% of full fare
59 days or less | 100% of full fare

Virgin Voyages Days Prior to Departure | Cancellation Charge

120 days or more | Full deposit, if not canceled within seven days of booking (deposit will be converted into a Future Voyage Credit)
119-45 days | All paid funds will be converted to a Future Voyage Credit for use within one year from original voyage start date
44 days or less | 100% penalty, but guests can switch the name on the booking to anyone they’d like up to 48 hours before the sail date

Windstar Cruises Days Prior to Departure | Cancellation Charge

120 days or more | $50 per person
120-90 days | 15% of gross fare (deposit)
89-60 days | 35% of gross fare
59-30 days | 50% of gross fare
29 days or less | 100% of gross fare

Galapagos Expedition Series

Celebrity Flora®
Celebrity Xpedition®
Celebrity Xploration®
The Retreat
All Suites. All Included
Iconic Suite
Penthouse Suite
Reflection Suite
Royal Suite
Signature Suite
Celebrity Suite
Aqua Sky Suite
Horizon Suite
Sunset Suite
Concierge Class
Galapagos Accommodations
Eat & Drink
Entertainment
Spa & Wellness

Cruising 101
Cruise Fare Options
Cruise Tips
First Time on a Cruise
What is Included on a Cruise
Future Cruise Vacations
Accessible Cruising
Captain's Club Rewards
Cruise Insurance
Flights by Celebrity
Healthy at Sea
Manage Cruise
The Celebrity Store
Travel Documents
Royal Caribbean International
Celebrity Cruises

75% Off 2nd Guest
3rd and 4th Guests Sail Free
Galapagos 20% Savings + Free Flights
Resident Rates
Exciting Deals
View All Offers
All Included
Cruise & Land Packages
Dining Packages
Photo Packages
Wi-Fi Packages
View All Packages
Captain's Club Overview
Join the Club
Loyalty Exclusive Offers
Tiers & Benefits
Celebrity Cruises Visa Signature® Card

Enjoy 75% off your second guest’s cruise fare. Plus, additional guests in your stateroom sail free on select sailings.

Frequently Asked Questions

Cancellation Policy FAQs
FAQs Overview

What is Celebrity's cruise or Cruisetour cancellation and refund policy?

In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Contact your local office or travel agency for details.

Cancellation notices are effective when received by the Operator.

For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length. For the specific amount of the charge, visit Our FAQ section .

The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity for further details.

Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or “no-shows” shall be without refund, compensation, or liability on the part of the Carrier whatsoever.

If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.

Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.

For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, CruiseCare, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges.

Cancellation of Cruise For Australian and New Zealand Residents

The following cancellation charges will then apply to your cruise. Standard Cruises & Cruisetours (Cruise Portion Only).

Days Prior to Cruise Departure and cancellation Charges:

151 or more days : deposit is refundable except in the case of non- refundable deposit promotions and airfares
150-71 days: loss of deposit
70-46 days: 25% of fare*
45-31 days: 50% of fare*
30-15 days: 75% of fare*
14 days or less: 100% of fare

Cancellation of Cruise for UK & Ireland Residents

For cancellations received, the following cancellations charges will apply:

· 5 days or less before departure 100%

· 6 to 14 days before departure 90%

· 15 - 28 days before departure 75%

· 29 - 69 days before departure 50%

· 70 days or more before departure deposit only (including any increased deposit amount for any ’advanced purchase’ flight tickets.

Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise.

Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Please note that any amendment or transfer fees will also be charged when a booking is cancelled.

Is cruise/vacation cancellation protection available?

Cruise cancellation protection is available through Celebrity’s CruiseCare® plan, which is designed and intended for US residents, excluding residents from New York.

FOR NEW YORK RESIDENTS ONLY: New York state residents who are interested in travel protection may contact Aon Affinity by visiting https://travelcruisecare.com or calling Aon 1-800 797-4516.

FOR ALL OTHER US RESIDENTS: Any questions regarding the terms and conditions of the insurance benefits of CruiseCare® plan, including cancellation coverage, should be directed to Aon Affinity by calling 1-800 797-4516.

Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection.

How can I request a refund?

If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us . Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier.

Please note this policy does not apply to guests booked on chartered sailings. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise.

Previewing: Promo Dashboard Campaigns

Credit cards
View all credit cards
Banking guide
Loans guide
Insurance guide
Personal finance
View all personal finance
Small business
Small business guide
View all taxes

You’re our first priority. Every time.

We believe everyone should be able to make financial decisions with confidence. And while our site doesn’t feature every company or financial product available on the market, we’re proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward — and free.

So how do we make money? Our partners compensate us. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Our partners cannot pay us to guarantee favorable reviews of their products or services. Here is a list of our partners .

The Best Ways to Book a Cruise

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

Not all cruise sites are created equal. While you may find comparable prices on different sites, each site has its own benefits, offers and cancellation policies.

Before you book, though, have a look at these credit cards that come with cruise benefits to sweeten the pot even more.

What is the best way to book a cruise?

The best place to book a cruise will vary depending on what you're looking for out of the experience. We've broken out cruise booking sites based on common booking goals.

From our findings, here are the top cruise booking sites for your next vacation, plus the pros and cons they offer travelers.

For sailings across the Caribbean, Mexico or Central America: CheapCaribbean

CheapCaribbean.com is the best cruise website for the Caribbean, Mexico or Central America. It offers a best-price guarantee plus limited-time offers and discounts.

If you find a better deal within 24 hours of booking, CheapCaribbean will price match and beat it by $25. The company's customer service is available seven days a week, from 9 a.m. to 9 p.m. ET.

Best-price guarantee.

Customer service is available seven days a week.

Charges a $24.99 processing fee on reservations.

Must provide an email address to receive the best deals and promos.

» Learn more: The best cruise lines

For consulting reviews from other cruisers: Cruise Critic

Cruise Critic is an independent website that encourages community members to post reviews and share tips.

Its message boards offer ways for website visitors to ask questions and share feedback with others based on their personal experiences and opinions. The site also acts as a metasearch for cruise deals, pulling in prices from multiple cruise websites.

Read cruise reviews from travelers who've been on that itinerary before.

"Deal Score" ranks deals to find the best value.

Price tracker shows 90-day trends for cruise prices.

Must click through the deal to book your cruise on other websites.

Prices are not guaranteed and can change before booking due to fees and restrictions on the sites where the cruises are being sold.

To review several cruise prices at once: CruiseDirect

CruiseDirect is the best cruise website when all you want are cruise prices. It doesn't offer hotels, flights, rental cars or other reservations you may want for your next vacation. CruiseDirect does, however, offer bonuses for travelers booking through its site.

Travelers can filter search results by destination, cruise line or departure port on various ships. This site offers cruises for every type of traveler, from budget to luxury, and every type of ship, from riverboats to mega-ships.

Bonus offers on every reservation provide extra value.

Best-price guarantee and free reservation holds.

Buy now, pay later financing options.

Promos offered by cruise lines aren't exclusive to CruiseDirect.

Customer service can be unfriendly.

» Learn more: Should you insure your cruise?

For budget-friendly options: Priceline

Priceline was originally known for its "Name Your Own Price" promotions, but has grown into a full-service online travel agency offering flights, hotels, rental cars and cruises, saving consumers more than $1 billion dollars per year.

Travelers who book a cruise with Priceline receive up to $2,000 to spend at sea, plus waived deposits on their reservations.

Up to $2,000 to spend on board.

Waived deposits of up to $500 when booking your cruise.

110% best-price guarantee within 48 hours of booking.

Ability to book flights, hotels, rental cars and more from the same site.

Must call Priceline to get exclusive offers and unpublished fares.

Restrictions make the best-price guarantee harder to benefit from.

» Learn more: Tips for getting the best cruise deals

For booking travel experiences beyond the cruise: TripAdvisor

TripAdvisor is an online reviewer community where travelers share their experiences, pictures and ratings of hotels, suggested activities and more. This honest feedback and travel inspiration also make it one of the best websites to book a cruise.

Search over 70,000 cruise deals from more than 60 sites at once.

Dedicated ship pages share details, reviews, photos and itineraries.

Too many search results make it harder to narrow down your choices.

» Learn more: Are cruises all-inclusive?

To match with a vacation planner: Avoya Travel

Avoya Travel is a family-owned website that matches travelers with a vacation planner based on their preferences. It's the best way to book a cruise using a travel planner because it offers a low-price guarantee without charging extra fees for the planner.

The downside is that online pricing is not "live." Therefore, you must speak with a travel planner to get the latest prices and book your cruise.

Match with cruise planners according to your needs.

Does not charge Avoya fees for booking, changes or cancellations.

Get a low-price guarantee and the expertise of a vacation planner without extra fees.

Must become a member to unlock the best deals.

Pricing on the website is not "live" pricing, so actual cost may vary.

Cannot book a cruise online. You must speak with an independent vacation planner.

» Learn more: The best cruise insurance right now

To book a vacation package with an airline or hotel

American airlines cruises.

American Airlines AAdvantage members can earn airline miles when booking cruises at BookAACruises.com . All members earn one mile for every dollar they spend on cruise reservations, up to 10,000 miles. Some cruise specials offer up to 100,000 miles based on your selected cruise.

If you have an American Airlines credit card, you'll earn 2x miles, up to 20,000 miles. These miles and Loyalty Points count toward airline elite status. Additionally, trips booked through this site are eligible for promotions offered by the cruise lines.

Earn miles and Loyalty Points toward travel and elite status.

Cardholders earn 2x miles, up to 20,000 miles on cruises.

Cruise experts are available 24 hours a day, seven days a week.

Cruise reservations are offered by a third party, so customer service issues can be a challenge.

» Learn more: The best travel credit cards right now

Delta SkyMiles Cruises

Delta Air Lines is another airline that allows members to earn airline miles when booking cruises through its portal. Booking through SkyMilesCruises.com helps you earn Delta SkyMiles on your purchase.

Members get up to 10,000 miles on most cruises and up to 100,000 miles on luxury cruises. Plus, the site waives deposits on eligible cruise reservations.

Can earn up to 100,000 miles when booking a cruise.

Waives deposits when booking eligible cruises.

110% price guarantee within 48 hours of booking.

Most cruise awards are capped at 10,000 miles.

Miles earned are based on the length of the cruise, not the amount spent.

United Airlines Cruises

United Airlines MileagePlus members can earn up to 25,000 miles when booking a cruise through United at Cruises.United.com .

When you have a United Airlines credit card, you'll earn up to 45,000 miles. By offering up to 4x miles per dollar spent (or 7x as a cardholder), this site is the best way to book a cruise and earn airline miles on your purchase. If you have Premier status, you receive additional perks on select cruise lines, like wine and onboard credits.

Earn up to 7x miles on cruises.

United MileagePlus Premier members receive additional perks.

Can redeem miles to pay for some or all of your trip.

Not all cruises can be booked online.

Prices do not include a nonrefundable $24.99 processing fee.

Marriott Bonvoy Cruises

If you want to earn hotel points on your cruise, Marriott Cruise with Points is the best cruise website for you. You'll earn up to 6x points on your cruise purchase, or you can redeem Marriott Bonvoy points to pay for your trip.

Plus, Marriott cardholders can earn an extra 2x points when they use that card for their purchase. While most cruises max out at 25,000 Bonvoy points earned, some luxury cruise lines offer up to 250,000 Marriott points.

Earn up to 6x points on your cruise, up to 250,000 Marriott points.

Marriott cardholders receive an extra 2x points when paying with their cards.

Can use Bonvoy points to pay for your cruise.

Redemption value of Bonvoy points is only 0.4 cent.

Must call to book cruises using points.

Processing fee of $24.99 per reservation.

» Learn more: Airline credit cards vs. hotel credit cards

For cruise package deals: Costco Travel

Costco is a retailer that offers exclusive products and pricing to its members. Through its Costco Travel website , members receive exclusive prices and benefits when booking hotels, rental cars, cruises and travel packages.

Executive Members earn 2% back on Costco Travel purchases and receive additional benefits on select packages. Plus, Costco Anywhere Visa® Card by Citi cardholders earn 3% cash back rewards on Costco Travel purchases.

Earn 2% rewards and extra perks with Executive Membership.

Some cruises offer Costco gift cards or onboard credit.

Must be a member to book reservations with Costco Travel.

Directly with the Cruise Line

In some cases, booking directly with the cruise line can be best because it eliminates a third party. If there's a problem with your reservation or you need to make a change, you don't have to worry about the booking site and the cruise line pointing fingers at each other.

This may be the best approach if you know which cruise line you want to book and which cities you want to visit. However, you may miss out on promotions offered by third-party sites.

Simple search functions.

No hassles with third parties for problems, changes or cancellations.

Less likely to get scammed by fraudulent sites.

Miss out on deals offered by third-party sites.

Harder to compare prices, benefits and routes from multiple cruise lines.

Comparing cruise prices across websites

Without being able to compare prices, it can be a challenge to determine the best site for booking a cruise. To make it easier to compare, we priced out a 7-night Caribbean cruise for two adults.

We selected the lowest-priced balcony room on Royal Caribbean departing from Miami in August 2023. Here are the results:

Mitigate cancellation policy risks with travel insurance

If you're worried your trip plans being disrupted by bad weather or a change of plans, travel insurance might help. This optional standalone insurance can be purchased separately from your cruise bookings.

But you might not even need to pay out-of-pocket for trip insurance because many credit cards offer travel insurance as a built-in benefit to customers who pay for travel expenses on that card.

» Learn more: The best credit cards for cruises

Travel cards with cruise benefits

You can get even more perks by booking your cruise with the right card.

on Chase's website

on Bank of America's website

The Platinum Card® from American Express

on American Express' website

Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

Receive 60,000 online bonus points - a $600 value - after you make at least $4,000 in purchases in the first 90 days of account opening.

Earn 80,000 Membership Rewards® Points after you spend $8,000 on purchases on your new Card in your first 6 months of Card Membership. Terms Apply.

Get 25% more value out of your points when you book cruises through Chase.

Book with your card to get automatic travel protections for your cruise.

Redeem miles as a statement credit to cover spending on cruises.

Book with your card to get automatic travel insurance coverage for your cruise.

Earn 2x points on travel spending, including cruises and some ship excursions.

Book with your card to get trip delay reimbursement, trip cancellation coverage and other travel assistance services.

Get American Express Cruise Privileges Program benefits when you book at least five nights with eligible cruise lines. Terms apply.

Cruise program benefits include $300 credit redeemable toward dining and spa services plus amenities like wine, chocolates and champagne. Terms apply.

Booking a cruise recapped

When looking for the best way to book a cruise, the price is virtually the same on every website. The difference lies in how each seller sweetens the deal.

Several cruise booking sites set themselves apart from the competition by offering additional benefits to encourage booking through them. Additionally, being able to book other parts of your trip — like flight and excursions — on the same site, or offering access to a travel agent, distinguishes some of the best cruise websites.

When prices are the same, we recommend cruise bookers compare the perks being offered, then book on the site with the most appealing bonuses, like onboard credits, airline miles, hotel points or cash back.

If you're searching for cruises on a third-party website, you may question the legitimacy of that site. This is especially true if the site doesn't look professional or some of the information is outdated.

For this reason, you should stick with one of the best cruise booking sites on this list because they've been vetted for legitimacy and have a good track record with travelers.

Yes, last-minute deals can be the best way to book a cruise. If your travel plans are flexible, these deals can save you a lot of money. Keep in mind that you may not be able to book your preferred destination or routing if it is sold out.

Unfortunately, most cruise lines do not offer free cancellations or changes to take advantage of price drops after you book. Passengers can always negotiate with a booking site or cruise line, but they aren't obligated to refund the difference. Instead, they may offer you onboard credit, complimentary excursions or credit toward another cruise booking.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

1.5x-2x Earn unlimited 2 points for every $1 spent on travel and dining purchases and unlimited 1.5 points for every $1 spent on all other purchases.

60,000 Receive 60,000 online bonus points - a $600 value - after you make at least $4,000 in purchases in the first 90 days of account opening.

Favorites & Watchlist Find a Cruise Cruise Deals Cruise Ships Destinations Manage My Cruise FAQ Perfect Day at CocoCay Weekend Cruises Crown & Anchor Society Cruising Guides Gift Cards Contact Us Royal Caribbean Group
Back to Main Menu
Search Cruises " id="rciHeaderSideNavSubmenu-2-1" class="headerSidenav__link" href="/cruises" target="_self"> Search Cruises
Cruise Deals
Weekend Cruises
Last Minute Cruises
Family Cruises
2024-2025 Cruises
All Cruise Ships " id="rciHeaderSideNavSubmenu-4-1" class="headerSidenav__link" href="/cruise-ships" target="_self"> All Cruise Ships
Cruise Dining
Onboard Activities
Cruise Rooms
The Cruise Experience
All Cruise Destinations " id="rciHeaderSideNavSubmenu-5-1" class="headerSidenav__link" href="/cruise-destinations" target="_self"> All Cruise Destinations
Cruise Ports
Shore Excursions
Perfect Day at CocoCay
Caribbean Cruises
Bahamas Cruises
Alaska Cruises
European Cruises
Mediterranean Cruises
Cruise Planner
Make a Payment
Beverage Packages
Shore Excursions
Dining Packages
Royal Gifts
Check-In for My Cruise
Update Guest Information
Book a Flight
Transportation
Book a Hotel
Required Travel Documents
Redeem Cruise Credit
All FAQs " id="rciHeaderSideNavSubmenu-7-1" class="headerSidenav__link" href="/faq" target="_self"> All FAQs
Boarding Requirements
Future Cruise Credit
Travel Documents
Check-in & Boarding Pass
Transportation
Perfect Day at CocoCay
Post-Cruise Inquiries
Royal Caribbean
Celebrity Cruises

Questions related to Payment & Cancellation Policies

Still need help contact us, get support by phone or email.

Email Your Questions

Locate a Travel Agent

Previewing: Promo Dashboard Campaigns

My Personas

Code: ∅.

Royal Caribbean International

Planner Cancellation Policy

By gsalbato , June 20, 2022 in Royal Caribbean International

Link to comment

Share on other sites.

1 hour ago, gsalbato said: Just to double-check, if I need to cancel something I purchased with the planner less than 48 hours before cruise, it is no longer refundable, but becomes OBC. Is this correct? Thanks.

The Cruise Planner closes and becomes unavailable 72 hours before your cruise. The only way to cancel something is to call. And then it goes onto your SeaPass account as OBC.

Please sign in to comment

You will be able to leave a comment after signing in

Welcome to Cruise Critic
ANNOUNCEMENT: Set Sail Beyond the Ordinary with Oceania Cruises
ANNOUNCEMENT: The Widest View in the Whole Wide World
New Cruisers
Cruise Lines “A – O”
Cruise Lines “P – Z”
River Cruising
Cruise Critic News & Features
Digital Photography & Cruise Technology
Special Interest Cruising
Cruise Discussion Topics
UK Cruising
Australia & New Zealand Cruisers
Canadian Cruisers
North American Homeports
Ports of Call
Cruise Conversations

Announcements

New to Cruise Critic? Join our Community!

Write Your Own Amazing Review !

Click this gorgeous photo by member SUPERstar777 to share your review!

Features & News

LauraS · Started 13 hours ago

LauraS · Started Tuesday at 09:24 PM

LauraS · Started Monday at 09:50 PM

LauraS · Started Monday at 05:37 PM

LauraS · Started Monday at 04:09 PM

Existing user? Sign in OR Create an Account
Find Your Roll Call
Meet & Mingle
Community Help Center
All Activity
Member Photo Albums
Meet & Mingle Photos
Favorite Cruise Memories
Cruise Food Photos
Cruise Ship Photos
Ports of Call Photos
Towel Animal Photos
Amazing, Funny & Totally Awesome Cruise Photos
Write a Review
Live Cruise Reports
Member Cruise Reviews
Create New...

Cruise Line Reviewer

Cruise Cancellation Policies: What To Know

Once upon a time, cruise line-initiated cancellations were uncommon (due to isolated causes such as bad weather, ship mechanical difficulties, or company bankruptcies), but in today’s age of coronavirus, this scenario is occurring more frequently than it ever has before.

If your cruise has been canceled, as many have been, the company may offer you a refund or the option to postpone your trip. These options are outlined in the company’s cancellation policy. If your trip hasn’t been canceled, but you’d still prefer to back out of a prospective ticket, you should be aware that the cancellation and rebooking procedures of many cruise companies have been substantially more permissive in recent years. Here is all the information you need to know about the particular cancellation policies that are in place for cruises during the COVID-19 epidemic, as well as the usual cancellation policies that you can anticipate at other times.

Cruise cancellations and coronavirus

In reaction to the hazards and restrictions associated with the coronavirus, a number of cruise lines, including big companies such as Princess, Norwegian , and Celebrity, have temporarily ceased operations across the globe. To the best of our knowledge, all shipping companies have suspended ocean-going departures from ports in the United States until at least April 11. Erika Richter, senior director of communications for the American Society of Travel Advisors (ASTA), a trade organisation, says, “As you can guess, the situation is constantly changing day to day, and even hour by hour.”

Given the fluid nature of the situation, passengers who have reservations for cruises departing within the next few months should be prepared for the chance that the cruise line would cancel their trips at the eleventh hour. In such a scenario, a representative from either your cruise line or travel agent will get in touch with you directly to discuss compensation. This may take the shape of a complete refund or a credit against a future voyage.

Be aware that many cruise lines have temporarily replaced their regular cancellation or postponement penalties with more flexible policies. If the cruise line hasn’t cancelled your trip but you’d still like to reschedule it, this is something you should know. Although the terms and conditions of each company are different, the majority of cruise lines now let passengers acquire a full cruise credit that can be used to a future sailing date at no additional cost; however, fewer companies are granting cash refunds.

According to Colleen McDaniel, editor in chief of the leading cruise review website Cruise Critic, “It’s worth noting that some lines are incentivizing the decision to rebook by offering some additional perks in the form of onboard credit—so you could be getting some added value if you decide to rebook your cruise.” “It’s worth noting that some lines are incentivizing the decision to rebook by offering some additional perks in the form If you choose to take this route, Cruise Critic recommends that you wait a few weeks before making your reservation, as cruise lines are now struggling to handle the current cancellations and get passengers returned safely to port from sailings that are still in process. Additionally, the website encourages users to have patience by mentioning that the processing of refunds may take up to ninety days or perhaps longer.

You don’t have to make a snap choice when it comes to sailings that are further in the future. You are able to take a wait-and-see approach because of these lenient policies, many of which permit cancellations up to 48 hours before the scheduled departure time. Before making any decisions, you should make it a point to read over the terms and conditions of your cruise company. According to McDaniel, “if the line ends up cancelling off your cruise as part of their suspending service, you could have more leeway in terms of compensation and a refund offering.” If the company ends up cancelling off your cruise as part of their suspending service. “However, that depends on the particulars of the line and the circumstance.”

Richter also recommends making use of the services of a reliable travel professional who will assist you in understanding the terms of your cruise’s cancellation policy and will argue on your behalf with the cruise line. She is quoted as saying, “There are so many unknowns right now as this situation continues to develop.” “Staying informed is the most critical step to take for travellers who are dedicated to remaining with their future journey,” says one travel expert.

Standard cruise cancellation policies

Remember that these more lax regulations will only be in effect for the foreseeable future. In the past, cruise lines had considerably more stringent policies regarding the cancellation and modification of reservations. For instance, if you cancelled your trip less than ninety days before it was scheduled to depart, you could anticipate losing at least a portion of your payment, and if you cancelled your trip less than a few weeks before it was scheduled to depart, you could lose the entire amount.

Before the outbreak of the coronavirus, the causes for cruise cancellations had a far more circumscribed range of possible outcomes. The occurrence of very severe weather was one of the possibilities. It is not always possible to make alternative plans, despite the fact that cruise lines are typically able to reroute ships in advance in the case that a hurricane or another large weather event is heading in their direction. In September, for instance, Hurricane Dorian compelled a number of cruise lines to cancel their regularly scheduled departures from ports in the state of Florida.

Other times, unforeseen mechanical or technical concerns can mean a ship is hazardous to sail. This was the case with three of Carnival Vista’s sailings from Galveston during the summer of 2017, which were cancelled owing to a glitch with the ship’s maximum cruising speed capabilities.

Under these conditions, passengers might anticipate the possibility of receiving a full refund or having their reservation replaced with one for an alternative sailing. Some cruise lines may go even farther by offering to reimburse the money spent on any travel arrangements that were made (such as non-refundable airline tickets or hotel reservations), in addition to providing additional vouchers that can be used for reduced or upgraded future cruises.

Although the specifics of individual cruise line contracts might vary widely, the vast majority of cruise lines that we spoke with confirmed that such rules are normally decided on a case-by-case basis. Every major cruise line adheres to the Passenger Bill of Rights established by the Cruise Line International Association. This document explains in clear language that passengers are entitled to a reimbursement in the event that their trip is cancelled due to a problem with the ship’s machinery. However, it is important to note that incidents that are caused by the weather are regarded as a force majeure and are not automatically covered; in these cases, the cruise line would decide whether or not to provide compensation. “Be sure to contact your travel agent if you used one,” McDaniel warns. When it comes to bargaining with the cruise line, having a reliable professional on your side who also has clout and connections in the business can be your best advocate.

How having travel insurance might be of assistance

Getting independent travel insurance is recommended as a best practise for all types of trips, but especially for cruises. It can assist cover your investment in the event that you have to cancel your trip or make an unforeseen adjustment, in addition to providing other coverages such as overseas medical insurance, trip interruption or delay benefits, and medical evacuation choices. In the event that your cruise is cancelled, travel insurance will not only reimburse you for the cost of your trip, but it will also reimburse you for any flights, hotels, or other pre-paid travel expenses that you incurred.

Standard policies, on the other hand, do not cover pandemic-related claims at this time due to the ongoing coronavirus outbreak. To accomplish this, you will need to invest in a more expensive and all-encompassing cancel for any reason coverage in order to guarantee at least some level of safety throughout your trip.

Discover The Mediterranean Next Summer On This Dreamy Celebrity Cruise

Join Celebrity Cruises for a once-in-a-lifetime experience on an unforgettable summer trip in the Mediterranean. On board the vessel, passengers have a wide variety of options for things to do, including world-class accommodations, upscale restaurants, and live entertainment. This tour makes stops in a number of well-known cities and villages around Greece, providing guests with…

Wonder Of The Seas Review: Royal Caribbean’s Newest Ship

Theresa Russell, a columnist for Cruise Maven, was given the opportunity to travel on Royal Caribbean’s Wonder of the Seas on the ship’s first voyage. Since I really enjoy her dry sense of humor and insightful, non-biased criticism, it seemed only natural for me to inquire as to whether or not she would compose a…

Which Is The Best Cruise Line In The World? 31 Top Companies

Big ships or small ships, excursions off the bucket list or travels on a budget, vacations geared toward families or trips just for adults, vessels that offer exciting expeditions or ones that focus more on entertainment? Because there are so many different cruise lines available, choose the one that is best suited to your preferences…

Top 6 Reasons To Go On Your First Cruise

This is probably the question that comes up the most when people ask me why they should go on a cruise; it’s certainly one of the most common. Will I like it? To answer your question in a nutshell, yes, you should go ahead and make the reservation for the trip. One of the many…

The Best Private Yacht Charters For Small Groups

Although a significant portion of the cruise industry ceased operations during the course of the past year, this did not mean that all sailings were canceled. A new fad that evolved during the financial bubble era was hiring out entire yachts, complete with crew, for a new sort of bespoke sailing. This was appealing to…

Azamara Journey Cruise Ship Review

We couldn’t pass up the opportunity to go to the Canary Islands on a cruise with Azamara Journey, despite the fact that some of the islands’ volcanoes were still active and new species were appearing. For me, this would be an entirely new travel schedule. Azamara eventually recovered from the pandemic and was taken over…

You must be logged in to post a comment.

This is the announcement bar for Poornima to test the Close Button. It will expire May 31 2024.

Pre-Cruise FAQ
Onboard FAQ
Post-Cruise FAQ
Cruisetours FAQ
Special Offers Sign Up
Cruise Deals

You have been logged out

Your window will update in 5 secs

Standard Policy for Guest Cancellations, Refunds & Final Payment

Learn about our standard cancellation policy and refund schedule.

In the case that you need to cancel your cruise vacation, you may be charged a fee based on the standard Princess Cruises cancellation policy. The amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Use the charts below to determine your refund.

If you’ve already purchased Princess Vacation Protection † , your refunds for covered cancellation reasons will continue to be governed by Princess Vacation Protection. Please review the plan coverage, conditions and exclusions for full details. We highly recommend that guests purchase Princess Vacation Protection – not only does it provide some peace of mind for unexpected cancellations, it also offers partial reimbursements for trip delays or interruptions, lost or damaged baggage and medical coverage.

†Princess Vacation Protection is available to residents of the U.S. and Canada (except New York, British Columbia, Quebec and Puerto Rico). Guests in other regions may have alternative coverage options and can refer to our FAQs for additional information.

Refund Schedules & Final Payment Due Date

For booked guests, please review your booking confirmation email which contains the cancellation schedule and final payment terms that apply to you. For full details and booking conditions, please also refer to the passage contract .

Since a cancellation by you likely means a diminished opportunity to sell space on other cruises/cruisetours, the cancellation fees in the schedules below apply regardless of whether Your space is resold. You hereby agree that losses sustained by us in the event of Your cancellation would be very difficult or impossible to quantify, and that the fees set forth in our cancellation policy represent a fair and reasonable assessment as liquidated damages. The amount of cancellation fee varies based on length of sailing for cruise/cruisetour and timing of cancellation for cruise/cruisetour and Cruise Plus package, as illustrated in the schedules below.

CANCELLATION POLICY EXCEPTION(S): A. If You have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your deposit under any circumstance if you cancel Your booking.

B. If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your Cruise or Cruisetour fare if You cancel Your booking.

Shore Excursion Cancellation Policy: For complete details on the terms and conditions governing Shore Excursions, please review Carrier’s Excursion Terms & Conditions .

Cruise Cancellations & Refunds FAQs

How do I cancel? For bookings made directly with Princess Cruises, please visit the Customer Support and Information page . For all other bookings, please contact your travel advisor.

How much will I be refunded? If you cancel, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.

What is the time window for cancelling? While you can cancel your cruise at any time, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.

When will I receive my refund if I cancel? We want you to know that we hear you and understand your frustration with the time it is taking to receive your refund. We are now refunding millions of dollars per week and are actively working through our back log. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. As we respect our guest’s money and time, we have increased the number of team members supporting this enormous effort and have made modifications to our systems. Thank you for your patience in these extraordinary circumstances. The latest updates regarding refunds can be viewed on our Notices & Advisories page .

Am I eligible for cruise credit if I cancel? The standard Princess cancellation policy does not grant cruise credit, but residents of the U.S. and Canada (excluding New York, British Columbia , Puerto Rico and Quebec) may be eligible with Princess Vacation Protection.

How do I purchase cruise vacation protection if I may need to cancel? We highly recommend that you purchase vacation protection to offer some peace of mind and help you make the most of your trip. Princess Vacation Protection is available only to residents of the U.S. and Canada (not including New York, Puerto Rico and Quebec). It can be purchased at the time of booking or up until the final payment by visiting Cruise Personalizer . You can also call your travel advisor or visit the Customer Support and Information page . You are considered enrolled as soon as the cost plan has been paid. Please review the terms, conditions and exclusions of the plan by visiting our Princess Vacation Protection page and clicking on your state-specific plan documentation. Unsure if cruise insurance is worth it? Read about the benefits of Princess Vacation Protection . Guests in other regions may have alternative coverage options and they should refer to our FAQs for additional information.

What will be refunded if I cancel? If you’ve pre-paid for shore excursions or onboard purchases, you will receive a full refund. The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Read our Passage Contract to learn more about refunds.

Exceptions If you cancel, you will not receive a refund or cruise credit for the deposit or fare or your cruise/cruisetour if you have purchased a specially priced promotion where the deposit or fare is 100% non-refundable. To learn more about Princess cancellation policy exceptions, please read the Passage Contract .

What is Princess cancels my cruise and I do not accept an alternate cruise or if Princess delays my cruise for more than 3 calendar days and I choose not to travel on a delayed cruise? Details are contained in our Nonperformance of Cruise: Refund Policy and Instructions .

Find Cruises & Cruisetours

We make it easy for you to choose a cruise. Decide where to go, when, how long, everything—the choice is yours!

The Onboard Experience

Hot spots and cool escapes, blissful pursuits and play days—come see what’s aboard a Princess® ship.

Cruise Planners

Cruise planners reviews ( 18 ).

Unfortunately when a consumer does not meet their contracted payment terms, collection activity must begin While our office manager and staff adamantly deny the allegations being brought forth by Ms [redacted] , please be advised that we will perform an internal audit of the account call history Furthermore, it is never our desire to disrupt the work place With this in mind, we have marked the account of Ms [redacted] so that she will receive no further calls from our office at her place of employmentPlease let me know if you need anything further

Complaint: [redacted] I am rejecting this response because: If the concern is me using the future cruise credit, the travel agency can request that [redacted] not provide a future cruise credit then pay me the out of pocket cost of $The penalty amount is what [redacted] offers, not the travel agencyI have no problem with recieving a refund in lieu of future cruise credit since that is what I was told initallyThe travel agency should take responsibility for the terrible customer service and being negligent of my booking and the terms and conditions Regards, [redacted] ***

I will offer [redacted] a refund of the penalty amount withheld by [redacted] rounded up to an even $ Since I would have no way of knowing if the $future cruise credit is used or not I will not offer an "out of pocket" settlement The future cruise credit is hers to use at any time she wishes with a two year period per [redacted] 's terms Once again I'll reiterate that the date on the cancellation letter has no bearing on the date the cancellation was actually processed or the date that the cancellation was initiated, It's simple the date the letter was sent I feel I have adequately addressed all other pertinent issue with regards to this complaint

This man is not telling the facts correctly and if you would like I will gladly forward you all copies of my correspondence with him The fiancé had correspondence with me for months regarding their trip After several months she told me that she had the deposit and sent it to me at which time we deposited on the land portion of the trip At that time [redacted] Vacation required a $per person deposit for the air portion which they also provided I sent them numerous, and I mean numerous invoices from both [redacted] Vacations and myself, in fact when I am done with this email I am going to forward them all to you They had the invoices from my company which clearly stated final payment was due by the end of JanuaryTwo weeks prior to final I sent an email out as a reminder to them about final at which time the fiancé said to me...oh I thought we would get married and pay you the next day..and then leave on the trip on Monday Well that obviously was never going to happen The next part I admit, and have admitted to MrWelch was a slight miscommunication on my part where I called [redacted] vacation trying to help them out some and originally I thought the $portion was refundable, but mind you this was only for a hours period of time and I corrected myself and told them I made a mistake and that even though I made a mistake and spoke wrong in that email it by no means meant that the whole the was wrong This couple was cancelling this trip regardless of this and there was no way they were capable of paying for the trip, which is why they cancelledIn fact I found out they had to cancel and change all of their wedding plans too.I am going to forward you all of the invoices I sent to this couple which clearly state the terms and conditions of the trip they were booking, and again while I was trying to help them out in the end and misspoke for one day, it does not negate the terms and conditions that they originally agreed toJanet [redacted] | Travel Agent [redacted] *** [redacted] | [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] *** [redacted] Feb (days ago)to ***, me Ok I just hung up the phone with [redacted] , the airfare deposit is in penalty so if you cancel you lose that depositThe land portion is not so you would get that back He said you could move the dates but we would basically be rebooking and days out puts you in june which is a more popular month so prices could be different, I didn't have in price it out yet since I was not sure what you wanted to do Janet [redacted] | Travel Agent [redacted] *** [redacted] [redacted] [redacted] [redacted] *** [redacted] *** **I feel horrible about this, especially because it is your honeymoon of all things When we were talking that day we had talked about rescheduling so when I did call [redacted] and asked about cancelling I asked them specifically about the both the land and air, but I also asked in conjunction with reschedule I never asked about cancelling outright For the record they are willing to reinstate the whole thing but that still puts us back at square one I know Like I said they are also willing to move the $to another trip but I am not sure you want to do that eitherI can do the rail trip but the link you provided just brings me to their general website, are you looking at a specific trip?Janet [redacted] *** [redacted] *** [redacted] * [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] ***yeah after I looked at it I would recommend it, who wants a credit, this way you get the money back and yes we can purchase it later so we would just need the money for the airfare deposit I apologize for that I even told the girl on the phone that someone should have told us that, I asked him like times in an email and all times he said just $200.Janet [redacted] | Travel Agent I admit when I called them to talk about cancelling I did not ask them about cancelling outright that I only asked about moving to another date, when I called today to cancel it they told me that it was non refundable if you cancelled outright, none of this would have changed the facts even if I asked them the other day From the day I booked this and sent you an invoice which had the final payment date on it, and I sent you [redacted] 's information which also had the final payment date on it I always check with people a couple of weeks in advance of final so we can avoid problems which is why I sent the notice that final payment was coming up [redacted] had mentioned using her shower money for the trip, but again I assumed she meant wedding shower, not the wedding itself There is no trip that will allow you to book and pay just a few days before you go (unless its a hotel) All trips including airfare, tours, all inclusives all require final payment days prior to the tripWhile I admit that there was a miscommunication in the information, it still would not have changed the facts behind the whole trip or its cancellation policies, and again, [redacted] is more than willing to reinstate the whole trip for you with no penalty, or put your $towards another trip.Janet [redacted] | Travel Agent

She told me multiple times (on October 14th and October 29th) via text that there was a $cancellation fee and everything else would be refundedI requested the cancellation on the 16th of OctoberShe sent me a text on the 30th saying that I would actually be getting cruise credit instead of the refundThis would have not been an issue with me if she had originally given me that information when I askedThis is not the first issue that I have had with herShe had incorrect information on the invoices sent to me including total amounts, the spelling of my last name and payment amounts. Response: These statements have no bearing on the terms and conditions of the passage contract with *** and errors were corrected when pointed outWe requested cancellation on the 16th of OctoberThe cancellation letter is dated for the 30th. Responses: After multiple attempts to cancel the reservation via ***'s Travel Agent booking engines a trouble ticket was put in and the reservation was formally cancelled in ***'s system on Tuesday Oct 24th. It was explained to ** *** that the date on the cancellation letter has nothing to do with the date the cancellation was actually applied to the reservationI had to text her because she would not answer phone callsSince *** was our travel agent, *** was not able to give me information on my booking or my roomI had to depend on her to provide me with answers to the questions I hadIts hard to know what is on my booking if she doesn't communicate the information to me correctly. Response: *** tells me she stopped answering calls from ** *** because she was being harassed with constant calls at all hours of the day and night.I contacted the owner of the franchise, *** ***ellI sent him the screenshots and the transcript of the conversations I had with ***He refused to give me a refund. RESPONSE: Please see attached response document, at the bottom of the document you'll find ***'s booking terms and conditions. As I explained to ** *** on the phone and via e-mail, the terms clearly stated from time of booking that the deposit was not fully refundable and that any non-penalty remaining balance would be applied as a future cruise credit. Her only response was that "***" must have received (person making original deposit on the booking) but not shared it with her. I had no other recourse than to abide by the cruise line terms and conditions at that point.I then contacted the franchise corporate office and explained what happenedThey let me know that it has to be resolved with ***I am very dissatisfied with the customer service I received from *** and lack of effort from *** to resolve the issue. RESPONSE: I have responded to every e-mail, voice mail and text message from ** ***. *** even got a three way call with a *** Sales rep and ** *** going so the sales rep could attempt to further explain the limitations of the passage contract and ** *** still wasn't satisfied. While her dissatisfaction is unfortunate we remain powerless to meet her demands

Here are all of the invoices I sent direct from my reservation system which again clearly state the final payment date and you will also see the one I sent to them two weeks in advance, I have the email from the fiancé where she tells me she thought they could get married on Saturday and pay me on sunday and leave on Monday. *** *** * *** *** * *** *** *** * *** ** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** * *** *** who thinks they can pay for their trip the day before they leave? not to mention the months and months and months of correspondence I have with them dating back to April of 2015. For the record *** agreed to let them reschedule their trip with no penalties at a later date and I offered to take my commission off as a courtesy for everything that had happened and he was having none of that. *** did not have to do that at all they were doing that strictly as a courtesy and considering the total deposit was $that was pretty nice of them. In fact and I have this in an email to them too, *** was willing to give them days to pick a new trip and he was having none of that either. I have so many emails between *** *** and myself and them between Mr*** and myself I will gladly print out or forward to you if you would like.I have been doing this for years and have never had a complaintMy business is strictly referral only and I have a lot of it. I did everything I could to help this couple, and again I do admit in the haste of finding out that they did not have the money to make final payment I had called *** and had originally thought the $was refundable, but hours later they cancelled and I called *** and found out that they were willing to move the $but that it was also non refundable. My mistake was not going to change the outcome of events in this situation. This couple in no way shape or form had the money to pay for this trip and had no business even booking it, *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** ** *** *** *** ** *** *** *** *** *** ** ** *** *** *** ** * *** *** *** ** *** *** *** * *** *** *** *** *** *** **. Every bit of correspondence from *** clearly states the terms and conditions, and it was sent to them on multiple occasions

I will offer ** *** a refund of the penalty amount withheld by *** rounded up to an even $100. Since I would have no way of knowing if the $future cruise credit is used or not I will not offer an "out of pocket" settlement. The future cruise credit is hers to use at any time she wishes with a two year period per ***'s terms. Once again I'll reiterate that the date on the cancellation letter has no bearing on the date the cancellation was actually processed or the date that the cancellation was initiated, It's simple the date the letter was sent. I feel I have adequately addressed all other pertinent issue with regards to this complaint

Complaint: *** I am rejecting this response because:The travel agent should not have made that many errors when it came to my bookingNot knowing the payment amounts, total amounts and terms and conditions means that she is negligentThe travel agent's purpose is to be the expert on travel arrangements, know all my booking information (including terms and conditions) and be the liaison between me and ***. The travel agency claims that the cruise was officially cancelled on the 24th when the cancellation document states the 30thI asked *** how long it takes to process a cancellation and they said it processes immediatelyIf it did cancel on the 24th, then why wasn't I contacted then about the misinformation on the refund at that point in time? *** also stated that travel agencies could have their own terms and conditions not related to ***sWhen *** told me I would be getting a refund, I had no reason to question her especially since it was stated twice via text which is a binding agreement.At no point did I ever harass *** by calling her all hours of the day and nightAll phone calls were made during the travel agency business hoursWhen I stated that *** wouldn't answer phone calls, I was referring to before the text messages beganThe first text message ever sent between me and *** was initiated by her and said" I got your message...." indicating that I called and left a voicemail because she did not answer. The last time I ever talked to *** was during the conference call with *** which was the only time *** could give me any information about my particular bookingI immediately called *** after that telling him that I didn't want to speak with *** anymore and I have not contacted her sinceThe travel agency can look at ***'s phone records as documentation. The travel agency does have another recourseThey could provide me with the refund they promised without going through ***. The customer service has been terrible and at the very least, I would have expected them to offer a discount on a cruise or additional cruise credit to make up for ***'s negligence but they refuse to take responsibility. Regards, *** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me Regards, *** *** I would also like to mention that as of today Sept.28, 2017@ about 3:I had a harassed and threatening call from a *** *** claiming to be Supervisor of Surety Finance Company and again disclosing information and demanding My Manager to tell me to go pay them off and if I were to call the Revdex.com again that they were going to call My Supervisor and I would get in a lot of troubleI wish I had a recorder to present evidence of this matterI do have witnesses which is my manager who was told all my personal business again and my co -workerI’m going to take further actions as far as getting a lawyer involvedI believe this company has disclosed too much information about meWhich they have not obey the Fair Debt Collection Practice Act[15USC1692C]section 805(C)I thank you Revdex.com for your concern and prompt attention on this matter

Complaint: *** ? I am rejecting this response because: If the concern is me using the future cruise credit, the travel agency can request that *** not provide a future cruise credit then pay me the out of pocket cost of $The penalty amount is what *** offers, not the travel agencyI have no problem with recieving a refund in lieu of future cruise credit since that is what I was told initallyThe travel agency should take responsibility for the terrible customer service and being negligent of my booking and the terms and conditions.? Regards, *** ***?

Complaint: [redacted] I am rejecting this response because: If the concern is me using the future cruise credit, the travel agency can request that [redacted] not provide a future cruise credit then pay me the out of pocket cost of $400. The penalty amount is what [redacted] offers, not the travel agency. I have no problem with recieving a refund in lieu of future cruise credit since that is what I was told initally. The travel agency should take responsibility for the terrible customer service and being negligent of my booking and the terms and conditions. Regards, [redacted]

This man is not telling the facts correctly and if you would like I will gladly forward you all copies of my correspondence with him. The fiancé had correspondence with me for months regarding their trip. After several months she told me that she had the deposit and sent it to me at... which time we deposited on the land portion of the trip. At that time [redacted] Vacation required a $350 per person deposit for the air portion which they also provided. I sent them numerous, and I mean numerous invoices from both [redacted] Vacations and myself, in fact when I am done with this email I am going to forward them all to you. They had the invoices from my company which clearly stated final payment was due by the end of January. Two weeks prior to final I sent an email out as a reminder to them about final at which time the fiancé said to me...oh I thought we would get married and pay you the next day..and then leave on the trip on Monday. Well that obviously was never going to happen. The next part I admit, and have admitted to Mr. Welch was a slight miscommunication on my part where I called [redacted] vacation trying to help them out some and originally I thought the $400 portion was refundable, but mind you this was only for a 24 hours period of time and I corrected myself and told them I made a mistake and that even though I made a mistake and spoke wrong in that email it by no means meant that the whole the was wrong. This couple was cancelling this trip regardless of this and there was no way they were capable of paying for the trip, which is why they cancelled. In fact I found out they had to cancel and change all of their wedding plans too.I am going to forward you all of the invoices I sent to this couple which clearly state the terms and conditions of the trip they were booking, and again while I was trying to help them out in the end and misspoke for one day, it does not negate the terms and conditions that they originally agreed to. Janet [redacted] | Travel Agent [redacted] | [redacted]

I will offer [redacted] a refund of the penalty amount withheld by [redacted] rounded up to an even $100. Since I would have no way of knowing if the $400 future cruise credit is used or not I will not offer an "out of pocket" settlement. The future cruise credit is hers to use at any time she wishes with a two year period per [redacted]'s terms. Once again I'll reiterate that the date on the cancellation letter has no bearing on the date the cancellation was actually processed or the date that the cancellation was initiated, It's simple the date the letter was sent. I feel I have adequately addressed all other pertinent issue with regards to this complaint.

Unfortunately when a consumer does not meet their contracted payment terms, collection activity must begin. While our office manager and staff adamantly deny the allegations being brought forth by Ms. [redacted], please be advised that we will perform an internal audit of the account call... history. Furthermore, it is never our desire to disrupt the work place. With this in mind, we have marked the account of Ms. [redacted] so that she will receive no further calls from our office at her place of employment. Please let me know if you need anything further.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] [redacted]Feb 17 (5 days ago)to [redacted], me Ok I just hung up the phone with [redacted], the airfare deposit is in penalty so if you cancel you lose that deposit. The land portion is not so you would get that back. He said you could move the dates but we would basically be rebooking and 60 days out puts you in june which is a more popular month so prices could be different, I didn't have in price it out yet since I was not sure what you wanted to do. Janet [redacted] | Travel Agent [redacted] [redacted] **I feel horrible about this, especially because it is your honeymoon of all things. When we were talking that day we had talked about rescheduling so when I did call [redacted] and asked about cancelling I asked them specifically about the both the land and air, but I also asked in conjunction with reschedule I never asked about cancelling outright. For the record they are willing to reinstate the whole thing but that still puts us back at square one I know. Like I said they are also willing to move the $400 to another trip but I am not sure you want to do that either. I can do the rail trip but the link you provided just brings me to their general website, are you looking at a specific trip?Janet [redacted] * [redacted]yeah after I looked at it I would recommend it, who wants a credit, this way you get the money back and yes we can purchase it later so we would just need the money for the airfare deposit. I apologize for that I even told the girl on the phone that someone should have told us that, I asked him like 3 times in an email and all 3 times he said just $200.Janet [redacted] | Travel Agent I admit when I called them to talk about cancelling I did not ask them about cancelling outright that I only asked about moving to another date, when I called today to cancel it they told me that it was non refundable if you cancelled outright, none of this would have changed the facts even if I asked them the other day. From the day I booked this and sent you an invoice which had the final payment date on it, and I sent you [redacted]'s information which also had the final payment date on it. I always check with people a couple of weeks in advance of final so we can avoid problems which is why I sent the notice that final payment was coming up. [redacted] had mentioned using her shower money for the trip, but again I assumed she meant wedding shower, not the wedding itself. There is no trip that will allow you to book and pay just a few days before you go (unless its a hotel) All trips including airfare, tours, all inclusives all require final payment 60 days prior to the trip. While I admit that there was a miscommunication in the information, it still would not have changed the facts behind the whole trip or its cancellation policies, and again, [redacted] is more than willing to reinstate the whole trip for you with no penalty, or put your $400 towards another trip.Janet [redacted] | Travel Agent

Write a review of Cruise Planners

Cruise planners rating.

Address: 4301 Townsley Avenue, Temple Hills, Maryland, United States, 20748

Add contact information for Cruise Planners

Today's Deals
Sign Up & Save!

Top Cruise Destinations
Alaska Cruises
Bahamas Cruises
Bermuda Cruises
Caribbean Cruises
Europe Cruises
Mexico Cruises
1.800.764.7419

Never Miss a Cruise Deal

Thank you for signing up!
Click here to learn more about our specials.

Have Fun. Be Safe

Health Protocols and Requirements for Sailing

Travel Documentation and Online Check-in

Travel Documents
Online Check-In

Getting There

Cruise Terminal Information and Parking
Airport and Pier Transportation
Air Information

Before You Board

Embarkation Day Check-In

Youth and Family

Youth Programs (Under 2 and 2-11 years old)
Teen Programs (12-17 years old)
Carnival's Seuss at Sea
Age Policies

Things to Know

Onboard experiences.

Shore - Excursions
Spa and Fitness
Outdoor Fun
Entertainment and Activities
For Your Convenience
Onboard Guidelines and Policies
Past Guest Recognition Programs

Onboard Celebrations

The Fun Shops
Special Occasions
Wedding Cruises and Vow Renewals

Dining and Beverages

Dining and Snacking Options
Dining Rooms
CHEERS! Beverage Program
Liquor and Beverage Policy

Onboard Communication

WI FI Service and Carnivals HUB App
Staying Connected

Money and Gratuities

Gratuities (Tips)
Sail & Sign Onboard Account
Forms of Payment
Cruise Cash/Bar/Photo
Financial Access

Shipboard Health and Safety

Passenger Bill of Rights
Guest Screening Policy
Safety and Security
Safety Briefing - Muster Station Drill
General Health Information
Privacy Notice
What to Pack
Cruise Ticket Contract
Carnival Vacation Protection
Guests with Disabilities
Choosing Your Cruise
Tech Support
Early Saver Promotion
Minors / Infants / Pregnancy
Making changes to your booking
Carnival EasyPay
Financing Powered by Uplift
US Department of State Travel Tips
And more things to know....

Debarkation - After Your Cruise

Preparing to Go Home
Post Cruise Inquiries

I need to cancel my booking, is there a penalty?

If you are canceling your booking prior to your final payment, there is no penalty to cancel unless you have booked a specific promotion with a non-refundable deposit and/or fare. For cruises 5 days or less, the final payment date is 76 days prior to sailing and for cruises 6 days or more, the final payment date is 91 days prior to sailing.

Guests who have made reservations for multiple occupancy cabins (for example for three, four, or five persons) are subject to the cancellation charges and schedule below for the entire cabin reservation, even if the guest does not cancel their individual reservation and even if the names of all persons to be in the same cabin as the guest are not provided at the time of booking. Guests whose embarkation is denied under related to background checks and/or conduct are also subject to the cancellation schedule below as are guests who have made bookings as part of the same travelling party as a guest who is denied embarkation related to background checks and/or conduct. For further details, please consult your Cruise Ticket Contract .

Early Saver: The deposit is non-refundable at any time after the booking is made. All cancellations that occur prior to the final payment due date will receive a non-refundable and non-transferable future cruise credit in US dollars in the amount of the deposit less a $50 USD per person service fee. The future cruise credit must be used on a new booking made within 12 months from the date of cancellation and can only be applied to your cruise fare. Any unused portion will be forfeited.
Super Saver: The deposit is non-refundable at any time after the booking is made.
Pack & Go: 100% of Total Fare is non-refundable any time after the booking is made.

Once your booking is within our cancellation penalty period, the amount of penalty will increase as the cruise departure approaches. When calculating the days prior to sailing, the day of sailing should not be considered as one of the days. The day of sailing is considered the first day of the cruise:

From the final payment date to 56 days prior to sailing, the penalty is the standard deposit amount.
From 55 days prior to sailing to 30 days prior to sailing, the penalty is 50% of the total fare or the standard deposit amount, whichever is greater.
From 29 to15 days prior to sailing, the penalty is 75% of the total fare or the standard deposit amount, whichever is greater.
From 14 days prior to sailing to the day of your cruise, the penalty is 100%* of the total fare.
No refunds will be made if you do not show up for your cruise or if you interrupt or cancel your vacation once it has begun.

The total fare is defined as Cruise Fare, Transfer Services, Pre/Post Cruise Vacation Packages and Fly2Fun Air (please note that Fly2Fun Restricted Air which is non-refundable at time of booking). Note : For full 100% penalties, the refund will only include: Taxes, Fees and Port Expenses and Optional Prepaid Gratuities.

If you have purchased Carnival's Fly2Fun air, please note the following as it pertains to the cancellation of the air portion of your booking:

Flexible Air: Air is refundable outside of 60 days prior to sailing. Applicable penalties apply to changes made within 60 days.
Restricted Air: Air is non-refundable at time of booking.

For guests booked directly with Carnival: To check and see if your booking is subject to a cancellation penalty, login to your carnival.com profile. Under the 'My Cruise Details' section, click on the 'Is there a penalty for cancelling this booking' link.

For guests booked through a travel agent/advisor: Please contact your travel advisor directly to see if your booking is subject to a cancellation penalty .

Was this answer helpful?

Answers others found helpful.

Cruise Cancellation and Itinerary Change Policy
Name Changes
Nonperformance of Cruise Refund Policy

PLAN A CRUISE

Search Cruises
Travel Agent Finder
Weddings & Occasions

Carnival Mastercard
Away We Go Blog

Group Travel

Group Shore Excursions

Already Booked

Manage My Cruises
Shore Excursions
In-Room Gifts & Shopping
Spa & Salon Services
Internet Plans
Beverage Packages

Airport Transportation

Customer Service

Have Fun. Be Safe.
Early Saver Price Protection Form
Lowest Price Guarantee Claim Form
Post-Cruise Inquiries
Legal Notices for EU & UK Guests
Diversity, Equity and Inclusion

About Carnival

Passenger Bill Of Rights

Legal Notices
Privacy & Cookies
Site Map

Cancellation policy by cruise line

Cancellation policies by cruise line ( thanks for visiting — we are in the process of many updates).

Adventure Smith Explorations

A cancellation by the client must be made in writing. The date that AdventureSmith Explorations or its agents receive the letter determines the cancellation charge applicable. Cancellation fees are as follows:

Land and Internal Air Cancellations Fees per Person / Per Trip

91 days or more day prior to departure; 50% of deposit
31-90 days or more day prior to departure ; 50% of total tour cost
0-30 days or more day prior to departure; 100% of total tour cost

THE CLIENT IS STRONGLY URGED TO OBTAIN TRAVEL INSURANCE AT THE TIME OF MAKING THE BOOKING.

AmaWaterways

In the event a participant must cancel travel, notice to us must be via email, which must include a return receipt and read notation, or other writing stating clearly and correctly each passenger’s name, ship name, start and end date of the cruise and a brief statement of the reason for cancellation. Other forms of notice are not sufficient. If already issued, unused air tickets must be physically returned to us before they can be cancelled. Cancellation date is the date we receive the written cancellation notice and unused tickets. A name change or substitution of participant is also treated as a cancellation in that all cancellation charges apply.

Cancellation charges are per-person, based on the cancellation date, as follows: more than 121 days before departure: $200 loss of deposit; 120-90 days before departure: $400 loss of deposit; 89-60 days before departure: 35% of cruise or cruise tour price; 59-30 days before departure: 50% of cruise or cruise tour price; 29-07 days before departure: 80% of cruise or cruise tour price; 6 days or less before departure: 100% of cruise or cruise tour price.

Cancellation charges also apply to additional charges for upgrades, transfers and other pre-purchased services. Protection plan premiums are non-refundable. Additional cancellation fees apply for air tickets. After travel begins, there is no refund for unused services, or unused portions of cruise or cruise/tour.

American Cruise Lines

Passengers may cancel cruise reservations by sending a written request for cancellation to American Cruise Lines, Inc., 741 Boston Post Road, Suite 200, Guilford, CT 06437. Requests for cancellation should be sent by certified or registered mail, return receipt requested. In the event of cancellation, the total amount paid for fare, minus cancellation fees of $250 per passenger, will be promptly refunded based on the date of receipt by American Cruise Lines, Inc. of the written request for cancellation, in accordance with the following schedule:

91 days or more prior to departure date, 100% of amount paid for fare less fees;
more than 46 days, but less than 90 days prior to departure date, 50% of amount paid for fare less fees;
45 days or less prior to departure date, no refund will be made.

The cancellation fees of $250 per passenger may be applied as a discount toward fare for a future cruise reserved with American Cruise Lines, Inc. within one year of the cancellation date. Premiums paid for the American Cruise Lines Protection Plan are non-refundable. For cancellations relating to group bookings, passengers should refer to the group booking agreement for terms and conditions.

For peace of mind, American Cruise Lines, Inc. recommends passengers purchase travel insurance that allows for a refund of fare paid up to the departure date for the cruise.

American Queen Voyages (formerly American Queen Steamboat Company and Victory Cruise Lines)

Guests who must cancel their voyage or any part of their vacation package for any reason, including medical or family reasons, are subject the cancellation fees as outlined below. Please see the Travel Protection section from details on cancellation protection.

The American Queen Voyages reserves the right to cancel all reservations for which final payment is not received 90 days prior to the voyage Commencement Date. All cancellations are subject to a $100 per person administrative fee.

Cancellation Policy

Alaskan Dream Cruises

Cancellation of confirmed reservations for any reason is subject to the following cancellation fee schedule:

90 days or more prior to departure date: $250.00 per person
89 – 61 days prior to departure date: $500.00 per person
60 – 31 days prior to departure date: 50% of full fare per person
30 – 0 days prior to departure date: 100% of full fare per person

Avalon Waterways

Booking Cancellations & Cancellation Fees: If a booking cancellation is received by Avalon prior to the final payment date of your vacation, your non-refundable cruise deposits plus your Flex-Air deposit, Instant Purchase Air payment and service fee and/or Intra-vacation air deposit plus Travel Protection payments will be retained. For individual reservations, the following per person cancellation fees apply. Total price does not include discounts, promotions, or special incentives. (For group reservations, refer to the Group Policy.)

Standard Cancellation Fees:

90-60 days prior to commencement of services: 35% of total price* plus Travel Protection payments
59-30 days prior to commencement of services: 50% of total price* plus Travel Protection payments
29-1 days prior to commencement of services: 80% of total price* plus Travel Protection payments
On departure day and later: 100% of total price* plus Travel Protection payments

*Total price does not include Instant Purchase Air or Instant Purchase Air service fees which are non-refundable after 24-hours from purchase and will be retained in addition to the above cancellation fees. Airfare taxes are refundable however.

Cancellation fees may also apply to any additional services, including extra night accommodations, independently supplied services, and optional excursions reserved prior to, during, and after the tour. Cancellation penalties will be quoted at time of cancellation.

Azamara Club Cruises

Refunds of the Cruise Fare or CruiseTour Fare (including any applicable supplement charges) for cancellations by Passenger made prior to sailing or, with respect to CruiseTours, cancellations made prior to the first day of the CruiseTour, shall be made in accordance with the following cancellation policy: Days Prior to Departure Date:

CANCELLATION CHARGE (per person)

91 days or more $25.00
90 to 60 days 20% of Cruise Fare (or Cruise Tour Fare) excluding taxes and fees
59 to 30 days 50% of Cruise Fare (or Cruise Tour Fare) excluding taxes and fees
29 to 15 days 75% of Cruise Fare (or Cruise Tour Fare) excluding taxes and fees
14 days or less 100% of Cruise Fare (or Cruise TourFare) excluding taxes and fees

Blount Small Ship Adventures (formerly ACCL )

All reservations are subject to a minimum $75 per person cancellation charge. Passengers may cancel subject to the charges listed below. Cancellations must be confirmed in writing by the passenger or travel agent prior to departure to be considered valid.

Cancellation fees per person from date of departure: 60 days or more = $75 59 days – 45 days = 25% of fare 44 days – 30 days = 50% of fare 29 days – 11 days = 75% of fare 10 days or less = 100% of fare

In addition, passengers will be charged all administration costs incurred by Blount Small Ship Adventures on behalf of passenger. Administration charges may be levied for ground or air portions or other services associated with voyage or special requests and changes. There shall be no right to any refund except as stated, and Blount Small Ship Adventures shall have no obligation or liability to passengers for cancellation and/or non-use of all or a portion of a voyage or other services, whether or not due to circumstances beyond passengers’ control. Once purchased, trip insurance is non-refundable. We strongly encourage all passengers to purchase trip insurance.

Captain Cook Cruises

Cancellation Policy strictly:

59-15days prior to sailing: 50%.

Under 15 days prior to sailing: 100%

Carnival Cruise Line

Cruise Cancellation Policy:

Length of Cruise 2, 3, 4, and 5 day cruises

Days Prior to Sailing; Departure Charge (Per Guest) Up to 61 days; None (except for Cruise-To-Nowhere and Early Saver Fares*)

60 to 46 days; Deposit

45 to 30 days; Deposit or 50% of Total Fare, whichever is greater 29 to 15 days; Deposit or 75% of Total Fare, whichever is greater 14 days or less; 100% of Total Fare

6 Day or longer cruises (Including Alaska and Hawaii)

Up to 76 days; None (except for Early Saver Fares*) 75 to 56 days; Deposit

55 to 30 days; Deposit or 50% of Total Fare, whichever is greater 29 to 15 days; Deposit or 75% of Total Fare, whichever is greater 14 days or less; 100% of total Fare

Europe cruises, Panama Canal cruises & Transpacific cruises 7, 9, 12, 14 & 17 day.

Up to 91 days; None (except for Early Saver Fares*) 90 to 56 days ; Deposit 55 to 30 days; Deposit or 50% of Total Fare, whichever is greater 29 to 15 days ; Deposit or 75% of Total Fare, whichever is greater 14 days or less; 100% of total Fare

Celebrity Cruises

Non Holiday Sailing

Days Prior to Departure Date: Days Prior to Departure Date:

For 1 TO 5 night Cruises; Cancellation charge

60 days or more; No charge
59 to 43 days ; Deposit amount less taxes and fees
42 to 29 days; 50% of total price less taxes and fees
28 to 15 days; 75% of total price less taxes and fees
14 days or less; No refund less taxes and fees

FOR 6 night or longer cruises; Cancellation charge

75 days or more; No charge
74 to 57 days; Deposit amount less taxes and fees
56 to 29 days; 50% of total price less taxes and fees

Holiday Sailings

For 1 TO 5 night Cruises Cancellation charge

90 days or more; No charge
89 to 64 days; Deposit amount less taxes and fees
63 to 43 days; 50% of total price less taxes and fees
42 to 15 days; 75% of total price less taxes and fees

FOR 6 night or longer cruises Cancellation charge

42 to 22 days; 75% of total price less taxes and fees
21 days or less;No refund less taxes and fees

Costa Cruises

Notice of cancellations and requests for refund must be submitted in writing to: Costa Cruise Lines Inc, 200 South Park Road, Suite 200, Hollywood, FL 33021-8541. Cancellations may not be made by email. All documents (deposit receipt or passage tickets) issued by CCL must be returned before a refund can be processed. Cancellation charges, per person, will be assessed based on when cancellation notices are received as follows:

Non-Caribbean: 90 or more days prior to sailing: Full Refund 89 – 57 days prior to sailing: Deposit Amount 56 – 30 days prior to sailing: 50 percent of cruise fare 29 – 15 days prior to sailing: 75 percent of cruise fare 14 days or less prior to sailing: No refund (100 percent cancellation charge)

Caribbean: 76 or more days prior to sailing: Full Refund 75 – 57 days prior to sailing: Deposit Amount 56 – 30 days prior to sailing: 50 percent of cruise fare 29 – 15 days prior to sailing: 75 percent of cruise fare 14 days or less prior to sailing: No refund (100 percent cancellation charge)

World/Grand Cruises: 90 or more days prior to sailing: 15% of the cruise fare. 89 – 57 days prior to sailing: 25 percent of cruise 56 – 45 days prior to sailing: 50 percent of cruise fare 30 – 44 days prior to sailing: 75 percent of cruise fare 29 days or less prior to sailing: No refund (100 percent cancellation charge)

Guests must adhere to the cancellation and refund policy above. No refunds are made to persons who do not give proper notice of cancellation or fail to embark. No exceptions will be made on cancellation charges, so guests are advised to secure appropriate cancellation insurance through CCL or their travel agents.

A $50 administrative fee is charged for changes to bookings after documents have been issued.

Cancellation and administrative charges apply to both individual and group bookings.

Changes are subject to booking class availability.

Cunard Line

Note: Policies may vary for World Cruise voyages

CANCELLATION POLICY EXCEPTION. If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your voyage or Land & Sea Holiday fare if you cancel your booking.

Disney Cruise Line

Cruise Cancellation Fees:

CATEGORIES WITH RESTRICTIONS: Reservations for Inside, Outside or Verandah Categories with Restrictions are NONREFUNDABLE and NONTRANSFERABLE. A 100% cruise cancellation fee applies from time of payment.

Cruises Less Than 10 days where Embark or Debark is U.S. Port

Cruises of 10 days or more and Cruises Less Than 10 days where Embark and Debark is non-U.S. Port

Air Cancellation Fees:

Any changes or cancellations to your Disney Cruise Line air arrangements (including, but not limited to, sail date/air travel date changes and name changes/corrections) will result in cancellation fees assessed as follows:

All Flights within North America (Including Canada)

Any Flights outside North America

For: Individual bookings (1-5 passengers)

Cancellation policy –

Cancellations received up to 90 days prior to departure will be refunded in full except for a $250.00 per person service charge;
89-60 days prior to departure, the full deposit will be forfeited,
59-0 days prior to departure, the entire cruise rate is forfeited.

Cancellation policy for Holiday weeks (April 1-8, Dec 23-30, Dec 30-06 Jan) –

Cancellations received up to 180 days prior to departure will be refunded in full except for a $250.00 per person service charge;
179-120 days prior to departure, $500 per person will be forfeited,
119 to 90 days prior to departure, the full deposit will be forfeited,
89-0 days prior to departure, the entire cruise rate is forfeited.

For: Small group bookings (3 or more cabins excluding charter)

Cancellation policy (for 6 or more passengers excluding exclusive charter) –

Cancellations received up to 180 days prior to departure will be refunded in full except for a $250.00 per person service charge;
179-120 days prior to departure – Can cancel 1 cabin with a penalty of $250 per person, additional cabins released are subject to penalty charge of $500.00 per person.
119-90 days prior to departure – Can cancel 1 cabin with a penalty of $250 per person, additional cabins released are subject to a penalty of $1000.00 per person
89-60 days prior to departure – Can cancel 1 cabin with a penalty of $500 per person, additional cabins released are subject to a penalty of $1000 per person.
59-0 days prior to departure – full penalty for any cancellation

For: Full exclusive charter for all weeks

Cancellations received in writing up until 180 days prior to departure will be refunded in full except for $1500.00 service charge for seasonal and peak weeks or $3000 for holiday weeks

179-150 days prior to departure, cancellation incurs penalty of 100% first deposit,
149-120 days prior to departure, cancellation incurs penalty of 100% first deposit and 50% of second deposit.
119-60 days prior to departure (119-90 days on holiday weeks), cancellation incurs penalty of 100% of the first and second deposits.
59-0 days of departure (90-0 days on holiday weeks) cancellation incurs full penalty

Emerald Waterways

European Waterways

For individual bookings:

More than 120 days prior to departure and subsequent to payment of the deposit, an administrative fee of $350 per passenger shall be retained,
From 120-91 days prior to departure – the full deposit shall be retained,
90 days prior to departure to day of departure, or in the event of failure to embark – 100% of total fare shall be retained.

For charter bookings:

Charter deposits are non refundable,

More than 180 days prior to departure deposits may be applied toward individual bookings on the same Vessel subject to a $350 surcharge per passenger,
180-121 days prior to departure – the full deposit shall be retained.
120 days prior to departure to day of departure, or in the event of failure to embark – 100% of total fare shall be retained.

No refunds will be given in the event of interruption or cancellation of the cruise by the Passenger after the start of travel, nor for unused portions of any package or cruise, nor for any unused sightseeing tours or meals. The Operator will not accept any liability for any claims that are not received within 30 days of the termination of the cruise week.

Farah Nile Cruises

From 30 to 22 days prior to arrival, 25% from the cruise full rate will be charged as a cancellation fees.
From 21 to 15 days prior to arrival, 50% from the cruise full rate will be charged as a cancellation fees.
From 14 days till day of check in, 100% from the cruise full rate will be charged as a cancellation fees.
· No show on the day of check in, 100% from the cruise full rate will be charged as a cancellation fees.

Festiva Sailing Vacations

– A 25% of the total charter price is required for bookings made outside of 6 months of departure. – A 50% deposits is required on promotionally priced bookings made outside of 6 months of departure. – A 50% deposit is required for reservations inside 6 months of departure. – Balance of charter amount is due 90 days prior to departure. – A 100% deposit is required for reservations made inside 90 days of departure.

– Cancellations within 24 hours of the time the reservation is made there is no penalty. – Cancellations up to and including 90 days of departure will pay a $300 cancellation fee/ cabin. – Cancellations 89 days up to and including 60 days of departure date will forfeit 50% of charter price. – Cancellations inside 60 days of departure date will forfeit the entire charter amount.

Fred.Olsen Cruise Lines

You may cancel your cruise holiday, subject to notice to Fred. Olsen Cruise Lines in writing and payment of a cancellation fee in accordance with the following scale:

The effective date of cancellation is the date of receipt by Fred. Olsen Cruise Lines of written notice to cancel.

GAP Adventures

Any cancellation by a Client must be made in writing and be acknowledged by the Company in writing. The date on which the request to cancel is received by the Company or its Agents will determine the cancellation fees applicable.

Cancellation for Tours and Independent Tours: The cancellation fees are expressed hereafter as a percentage of the total tour price, excluding insurance.

Cancellation 60 days or more before departure: Lifetime Deposit held by the Company.
Cancellation 59-30 days before departure: 50% of cost of services booked, Lifetime Deposit held by the Company.
Cancellation less than 30 days before departure: 100% of cost of services booked, Lifetime Deposit held by the Company.
Made trips may vary in cancellation policy from that detailed in this clause, and will be detailed at time of booking.

Cancellation for Expedition Trips: The cancellation fees are expressed hereafter as a percentage of the total tour price, excluding insurance.

Cancellation 90 days or more before departure: Lifetime Deposit held by the Company
Cancellation 89-60 days before departure: 50% of the cost of services booked, Lifetime Deposit held by the Company
Cancellation less than 60 days before departure: 100% of cost of services booked, Lifetime Deposit held by the Company

Hapag Lloyd Cruises

The Passenger may cancel the travel contract at any time prior the start of the cruise. For evidentiary reasons, it is recommended that notices of cancellation be given in writing. The notice will become effective on the date on which it is received by Hapag-Lloyd or, as the case may be, by the travel agency that made the original booking. In the event of cancellation by the Passenger, Hapag-Lloyd shall have the right to charge the following flat-rate cancellation fees to cover travel preparations made and any expenses:

210 days or more before the start of the cruise: US$65 per person
from 209th to 150th day before the start of the cruise:5% of the fare (provided this is not less than 50 Euros per person)
from 149th to 90th day before the start of the cruise: 10% of the fare
from 89th to 45th day before the start of the cruise: 20% of the fare
from 44th to 30th day before the start of the cruise: 50% of the fare
from 29th to 10th day before the start of the cruise:75% of the fare
from 9th to 1st day before the start of the cruise: 90% of the fare.
In case of no show or cancellation of the cruise on the departure day 95% of the fare.

Hebridean Island Cruises

Holland America Line (HAL)

Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages. Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees:

Grand World; Grand Voyages; any Segment of a Grand World or Grand Voyage; 28+ day Hawaii, Tahiti & Marquesas; Incan Empires; Amazon Explorer; 30+ day Europe Transatlantic or any segment of a 30+ day Europe Transatlantic sailing; and 2013 Rotterdam Far East

120–91 days before commencing travel: an amount equal to deposit requirement; 90–76 days before commencing travel: 60% of gross fare; 75 days or less before commencing travel: 100% of gross fare.

All Holiday; Australia/New Zealand; South Pacific; Asia (Including 2014 RT Far East); Prinsendam Europe; South America/Antarctica sailings; and Rotterdam Caribbean

90–64 days before commencing travel: an amount equal to deposit requirement; 63–43 days before commencing travel: 50% of gross fare; 42–22 days before commencing travel: 75% of gross fare. 21 days or less before commencing travel: 100% of gross fare.

Caribbean (except Rotterdam); Panama Canal; Mexico; Canada & New England; Pacific Coastal; Pacific Northwest; Alaska and Alaska CruiseTours; Europe (except Prinsendam Europe, 30+ day Transatlantic and segments of 30+ day Transatlantic) and 27-day or less Hawaii sailings

75–57 days before commencing travel: an amount equal to deposit requirement; 56–29 days before commencing travel: 50% of gross fare; 28–16 days before commencing travel: 75% of gross fare; 15 days or less before commencing travel: 100% of gross fare.

Hurtigruten

There is no refund on online bookings which cost less than $1,340. Cancellation fees are calculated according to the following schedule for all other bookings:

Imperial River Cruises

Trip cancellation insurance is strongly recommended. Quotes and travel insurance are available from our website, which has a direct link to AccessAmerica insurance company. All requests for cancellations and refunds must be made in writing to Imperial River Cruises, signed by the local cruise director and received by Imperial River Cruises in the US, within 30 days after the end of the cruise. Refund requests for absences, missed sightseeing, meals or other unused services are not granted. The following fees will apply:

Cancellation received 90 or more days prior to departure – $350
Cancellation received 90-31 days prior to departure – 50% of the cruise price
Cancellation received less than 31 days prior to departure or failure to take the cruise – no refund.

Island Cruises

Cancellation charges are based on how many days before your booked departure we receive your cancellation notice, and reflect a percentage of the total cost of your booking, not including your insurance premium. If you arranged insurance with another provider, please refer to your insurance provider for details of your cover.

Lindblad Expeditions

*$150 will be refunded in the form of a Lindblad Expeditions Travel Certificate.

This cancellation policy applies to expeditions as well as pre- or post- extensions with the exception of Denali.

The effective date of a cancellation will be the date on which your cancellation notice is received. Note: Airline cancellation policies vary by carrier, as well as the type of fare used to issue your ticket.

Any revisions you make within the cancellation penalty period, such as departure date or choice of voyage, are subject to cancellation fees.

Cancellation policy for certain longer voyages and Holiday departures may vary due to high demand for these voyages. Group cancellation policies vary.

MSC Cruises

The Passenger may cancel the Contract at any time prior to commencement of the Voyage by giving notice in writing to MSC Cruises.

Cancellation requests must be received in writing directly to MSC Cruises no less than 76 days prior to sailing date for a full refund. Requests received less than 76 days will be subject to the following charges:

Reservations cancelled from 75 to 46 days prior to sailing — the cancellation charge is equal to the deposit amount.
Reservations cancelled from 45 to 16 days prior to sailing – the cancellation charge is equal to 50% of the total fares, excluding taxes.
Reservations cancelled 15 days or less prior to sailing – the cancellation charge is equal to 100% of the total fares, excluding taxes.

No refund will be permitted if a guest terminates his/her cruise after embarkation or while the cruise is in progress. Cruise contracts are non – transferable. Name changes and cruise date changes are considered reservation cancellations and are subject to the above cancellation fees. Cancellation charges are assessed on the total fares, which include cruise fare, air-add-on, hotel packages, shore excursions and any other additional service arranged through MSC Cruises.

All pre-purchased MSC Cruises services, packages, and excursions cancelled once onboard are subject to up to 100% penalty.

Norwegian Cruise Line (NCL)

Cancellation fees for cruise, air, land and other charges will follow the schedule below and apply to all guests on the reservation. Cancellation fees for air, land and other add-on charges will apply even if the reservation is not canceled in full. Gateway changes for air and name changes for cruise, air, land and other add-ons are considered cancellations. Cancellations must be telephoned to our Reservations Department by your travel agent. Depending on when the cruise is canceled, cancellation charges will be assessed as stated on the Cancellation Fee Schedule.

No refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise. Requests for refunds must be in writing to NCL. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. Refund processing time is about 3-4 weeks. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. Group passenger policies may differ. NCL’s Payment and Cancellation Policy is subject to change without notice.

Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is canceled, a cancellation fee will apply
No refunds will be given on any cruise for no-shows
No refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise.
Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees.
Requests for refunds must be in writing to NCL. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. Refund processing time is about 3 to 4 weeks. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. Group passenger policies may differ. NCL’s Payment and Cancellation Policy is subject to change without notice.
No refunds will be given for any missed days of a Land Package.
Cancellation fees for air, land and other add-on charges will apply even if the reservation is not cancelled in full.
Gateway changes, flight date changes and name substitutions are considered cancellations, and air cancellation fees will apply. Additionally, spelling corrections may be considered cancellations.
Name substitutions and departure date changes for cruise, land and other add-ons are considered cancellations and are subject to cancellation fees.
Cancellation fees will begin immediately once money has been applied to the reservation.
Once payment is applied, the reservation is subject to cancellation fees according to the below schedule.

*or deposit, whichever is higher

Oceania Cruises

You are not entitled to any refund, payment, compensation of any kind or credit for cancellation except as provided. Cancellation penalties will apply when the entire Cruise booking is cancelled and applies to all travel, products and/or services purchased, including Cruise, airfare and land arrangements. Cancellation charges are imposed regardless of resale of the Cruise, hotel or air components. We highly recommend that Guests purchase vacation protection insurance.

The following cancellation penalties apply to cruises of 1 to 14days in length:

120 -91 days or more prior to departure $100 pp Administration Fee
90 –76days prior to departure 25% of Cruise Fare(plus any Optional facilities and Services Fees incurred)
75–61days prior to departure 50% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)
60–31 days prior to departure 75% of Cruise Fare(plus any Optional Facilities and Services Fees incurred)
30–0 days prior to departure 100% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)

The following applies to cruises of 15days in length or more:

180 –151 days prior to departure $100 pp Administration Fee
150 –121 days prior to departure25% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)
120 -91 days prior to departure50% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)
90-61days prior to departure75% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)
60–0 days prior to departure100% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)

· A 100% cancellation fee will be imposed as indicated above for nonappearance at the port of Cruise embarkation at the scheduled time of departure, or the absence of written notice. The Administration Fee may be converted to a future cruise credit redeemable on bookings made up to 12 months after cancellation and for travel any time.

The following applies to the cancellation of the Optional Facilities and Services listed below:

Pre-/Post-Cruise Hotel Packages / Within 45 days of cruise departure / 100% fee
Pre-/Post-Cruise Land Packages / Within 60 days of cruise departure / 100% fee
Overland Tours/Within 45 days of cruise departure / 100% fee
A La Carte Shore Excursions / Within 36 hours of tour departure / 100% fee
Unlimited Passport & Your World Packages/On or after embarkation day/100% fee
Executive Collections/Within 36 hours of tour departure/100% fee
Regular and Private Transfers / Within 4 days of transfer date / 100% fee
Visa Packages / Within 30 days of cruise departure/100% fee

Pandaw River Cruises

Cancellations for all or any part of the trip will not be effective until received in writing in the offices of Pandaw Cruises. Should you have to cancel, the following terms will apply:

· Up till 60 days prior to departure your deposit.

· From 60 days till departure, including no show, late arrival or early return, all monies paid to Pandaw Cruises.

Note: All deposits are non refundable.

Paul Gauguin

CANCELLATIONS AND REFUNDS The following cancellation charges will apply to any cancellation by guests:

DATE OF CANCELLATION CHARGE 121 days or more prior to Departure Date:. . . . . Administrative Fee of $100 per person 120 – 91 Days Prior to Departure Date:. . . . . . .10% of Full Fare per person 90 – 61 Days Prior to Departure Date:. . . . . . . .20% of Full Fare per person 60 – 31 Days Prior to Departure Date:. . . . . . . .50% of Full Fare per person 30 – 0 Days Prior to Departure Date:. . . . . . . . 100% of Full Fare per person

For this purpose, “Departure Date” means the date the sea, air/sea or air/sea/land program first departs and “Full Fare” means the full cost of any cruise, hotel or air component purchased from PGS or PGPS. Some components may have different refund and/or cancellation policies and penalties and, if so, these will explained at time of booking.

Pearl Seas Cruises

Trip cancellation insurance is recommended and available, and allows for a full refund up to the sailing date. Certain restrictions apply. For information on insurance, contact Pearl Seas Cruises. Otherwise, cancellations, except for groups of 12 or more, are accepted with full refund, except for an administration fee, of any payments made if written cancellation is received in Guilford, CT, more than 91 days prior to sailing.

Cancellations received in writing 90 days or closer to sailing, but more than 46 days prior to sailing, will receive a 50 percent refund of any payments made.
Cancellations received 45 days or less prior to sailing will receive no refund.
Pearl Seas Cruises must receive cancellations at its offices in Guilford, CT, in writing.

Written cancellations should be sent certified or registered mail, return receipt requested. Trip cancellation insurance premiums are not refundable. All cancellations will be charged an administration fee of $175.00 per person.

P & O Cruises

You may cancel your booking at any time by calling our Customer Contact Centre on 0843 374 0111 (if you have booked directly with P&O Cruises) or by contacting your travel agent. A cancellation charge will apply – the amount of which is dependent on when you cancel your booking.

From date of booking until 91 days prior to departure the cancellation charge is the deposit you have paid. It may be possible for you to transfer your booking to another cruise holiday at this stage.
From 90 days to 57 days prior to departure (or 90 to 42 days for World Cruise & Alaska bookings), the cancellation charge is 50% of your booking fare.
From 56 days to 42 days prior to departure, the cancellation charge is 60% of your booking fare.
From 41 days to 16 days prior to departure, the cancellation charge is 75% of your booking fare.
From 15 days to 6 days prior to departure, the cancellation charge is 90% of your booking fare.
Less than 6 days prior to departure (for fly-cruises, departure day is the date of the flight departure) or failure to embark, the cancellation charge is 100% of your booking fare.

Should you incur cancellation charges, you may be able to claim these back from your travel insurance company depending on your circumstances and your level of cover. Please check with your insurer for full details. You should always ensure that you have adequate travel insurance when you have made your booking so that you are covered for such eventualities.

P & O Cruises Australia

Days Prior to departure / Cancellation charges

181 days or more / Full Refund**
180-76 days / Deposit Amount
75-43 days / 25% of total fare
42-15 days / 50% of total fare
14 days or less / 100% of total fare

All cancellations must be in writing. The following cancellation penalties are also applicable to any hotel and/or air bookings and ground services

For all programs except expedition cruises in Antartica, Falkland Islands and South Georgia:

Days Prior to Sailing; Departure Charge (Per Guest)

More than 45 days ; EUR 150 per person
45-31 days; 50% per person of full fare
30-21 days ; 75% per person of full fare
Less than 21 days ; 100% of full fare

For expedition cruises in Antartica, Falkland Islands, and South Georgia on Le Boreal and L’Austral

Days Prior to Sailing; Departure Charge (Per Guest)

More than 90 days ; EUR 150 per person
90-61 days ; 25% per person of full fare
60-46 days ; 50% per person of full fare
45-31 days ; 75% per person of full fare
Less than 30 days ; 100% of full fare

Poseidon Expeditions(formerly Expedition Cruises)

All requests for cancellation must be received in writing. Cancellations received

180 days or more prior to departure, are refunded less an administrative fee of $1000 per person. If cancellation is received between 179 days and 120 days, the deposit is forfeited. If cancellation occurs less than 120 days prior to departure, all payments are forfeited. If full payment has not yet been received, the full penalty will still apply and any unpaid balance is due immediately. To protect the traveler’s investment, we recommend that you obtain adequate trip cancellation insurance

Princess Cruises

You are required to pay a cancellation fee (including 3rd and 4th berths) if you cancel Your Cruise, Cruisetour or Cruise Plus package. Cancellation fees are based on the fare paid, excluding Government fees & taxes, transfers, fuel supplement(s), surcharges, shore & land excursions and most pre-purchased gift(s) and/or special service(s). You are not entitled to any refund, payment, compensation or credit except as otherwise provided in this Section. Any refunds will be made directly to the method of payment you used at the time of booking or your travel agent and you must receive your refund directly from these sources. You may cancel by telephone or electronic advice via a Carrier-approved Computer Reservation System, provided Carrier immediately receives written confirmation of cancellation. In such case cancellation shall be deemed effective as of the close of business Pacific Standard Time on the date you communicated such cancellation.

The amount of cancellation fee varies based on length of sailing for cruise/cruisetour and timing of cancellation for cruise/cruisetour and Cruise Plus package, as illustrated in the schedules below.

CANCELLATION POLICY EXCEPTION(S): 1. If you have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your deposit under any circumstance if you cancel your booking. 2. If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of Your Cruise or Cruisetour fare if you cancel your booking.

Regent Seven Seas

Cancellation Policy:

The following cancellation charges will be assessed for all cancellations received prior to departure up to the scheduled time of departure. For all air-inclusive cruise or cruisetour packages cancelled after receipt of the airline ticket, refunds will only be processed after the return of the airline ticket. The following charges will apply to cancellations received as follows:

Cruises 14Nights or Less

· From date of deposit to 121 days prior to vacation date: $200 per booking administration fee. This admin fee will be converted to a future cruise credit redeemable on bookings made up to 12 months after cancellation and for travel any time.

120-91 days prior to vacation date:15% of cruise fare per person
90-61 days prior to vacation date:50% of cruise fare per person
60-31 days prior to vacation date:75% of cruise fare per person
30-0 days prior to vacation date:100% of cruise fare per person

Cruises 15 Nights or Greater

· From date of deposit to 151 days prior to vacation date : $200 per booking administration fee. This admin fee will be converted to a future cruise credit redeemable on bookings made up to 12 months after cancellation and for travel any time.

150-121 days prior to vacation date: 15% of cruise fare per person
120-91 days prior to vacation date:50% of cruise fare per person
90-76 days prior to vacation date:75% of cruise fare per person
75-0 days prior to vacation date:100% of cruise fare per person

Cancellation of Ancillary Items

Pre-and Post -Cruise Hotel Packages Within 60days prior to departure 100% fee
Pre-and Post -Cruise Land Packages Within 60 days prior to departure100% fee
Pre-Bookable Adventures Ashore Within 45 days prior to departure100% fee
Shore Excursions Within 36 hours of tour departure100% fee
Private Transfers4 days prior to transfer100% fee
Private Cars & Vans Within 36 hours to departure100% fee
Visa Packages Within 60 days prior to departure100% fee
Airfare Within 60 days prior to departure100% fee
Air Deviation Fee When requested100% fee
Air Supplemental Freon payment of fee100% fee
Free Luxury Hotel Package Within 60 days prior to departure100% fee

Royal Caribbean International (RCI)

You will get a full refund if you notify at least 75 days prior to your sailing date (60 days for 3 & 4-night cruises or 90 days for holiday sailings). Consult the chart below to determine cancellation charges applicable later.

Note: No refunds will be made if you do not show up for your cruise or if you interrupt or cancel your vacation once it has begun.

When calculating the days prior to sailing, the day of sailing should not be considered as one of the days. The day of sailing is considered the first day of the cruise, therefore, the penalty period will commence one day prior to the day of sailing.

The cancellation policy applies when reserving with our US Office only. Guests should contact their local Royal Caribbean International Office or Travel Agent for full details of applicable cancellation policies.

Effective August 1, 2010, new reservations will fall under the following cancellation schedule:

* Or deposit amount, whichever is greater. ** Holiday sailings are defined as sailings that occur over Christmas and/or New Year’s Day.

Reservations created prior to August 1, 2010 for all sailings will fall under the following cancellation schedule as follows:

Scenic Cruises

90 days and over/Loss of deposit

89-60 days/35% of tour price

59-30 days/50% of tour price

Less than 30 days/100% of tour price

Cancellation notices must be issued to Scenic in writing during office hours. A cancellation notice will not be accepted by Scenic until it is received in writing. You may also be liable to pay cancellation fees to airlines and other third parties. Any changes to your tour departure date or name changes will be deemed a cancellation and the applicable cancellation fees will apply

Sea Cloud Cruises

You may cancel your trip in writing at any time prior to commencement of travel.

Your cancellation notice shall become effective on the date received.

If one of the parties cancels the contract or if you do not start the journey, SCC may demand reasonable compensation for arrangements it has made in conjunction with the trip and for its expenses, even if SCC has not yet confirmed the trip or if you fail to begin the journey.

Flat rate claim to reimbursement consist of a processing fee of EUR 25.00 per person for cancellation of a reserved trip up to 150 days prior to commencement of travel. The following annulment fees shall arise in the event of later cancellation:

25% of the tour price for cancellation 149 – 50 days prior to commencement of travel;
35% of the tour price for cancellation 49 – 22 days prior to commencement of travel;
55% of the tour price for cancellation 21 – 15 days prior to commencement of travel;
80% of the tour price for cancellation 14 days or less prior to commencement of travel;
90% of the tour price for cancellation on the same day as the commencement of travel or failure to appear.

Costs that the service provider charges to SCC, e.g., empty bed fee charged by a hotel for cancellation at short notice or special fees for cruises shall be additionally invoiced in the event that individual or group trips are annulled. The traveler is free to prove to SCC that SCC has no loss or that the loss is less than the aforementioned flat rate. In this case the lower proven loss will be applied in place of the flat. SCC reserves the right to charge reimbursement fees beyond the flat rates mentioned above. In this case SCC has to verify and prove the loss, taking any expenses that have been saved and/or any other potential uses for the travel services into consideration

If a cancellation occurs, the following cancellation fees will be assessed:

Cruises of 31-days or less:

Cruises of 32-days or more:.

The above cancellation fees apply when either the entire booking, or any portion of a booking is cancelled or transferred to an alternative sailing, and shall apply to all travel including cruise, airfare, and land arrangements. If only non-cruise components are cancelled, the guest will be responsible for any cancellation fees imposed by the airlines, other transportation carriers, tour and ground operators or hotel properties.

Cancellation Policy Exception

If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking.

SeaDream Yacht Club

Cancellation by Guest – Standard Cancellation Policy & Fees.

More than 120 days prior to sailing = US $ 50 per booking
120 – 91 days = US $ 200 per person
90 – 46 days = 25%
45 – 31 days = 50%
30 days or less = 100% None appearance/no written notice = 100%

Semester at Sea

All cancellations or transfers must be mailed, e-mailed, or faxed by the participant. All funds received on a participant’s account are refundable until the 90-day payment due date for the voyage. Cancellations following the 90-day payment due date will automatically result in forfeiture of the cabin deposit regardless of name change or cabin resale, and the following fees will apply:

Cancellation up to and including 90 days prior to the voyage – full refund to participant
If cancelled 89-60 days prior to voyage – 25% of program fee
If cancelled 59-45 days prior to voyage – 50% of program fee
If cancelled 44-31 days prior to voyage – 75% of program fee
If cancelled 30 days prior to the voyage and after 100% of program fee

After departure, no refund will be made to participants who withdraw from the program for personal reasons, student conduct code or honor code expulsion, or a reoccurrence of a medical or psychological illness that had been diagnosed prior to sailing.

If the participant leaves the voyage for documented medical reasons arising after embarkation and during the first 25 days of a Spring/Fall semester (15 days for Summer) semester, he/she may be entitled to a pro-rata refund of the program fee. No refund of any kind is made after the first 25 days of a Spring/Fall semester (15 days for Summer).

If a participant’s departure or dismissal from the program requires a return or reduction of applicable federal or institutional aid or loans, he/she is responsible for the program fees that were covered by these funds.

If you find it necessary to cancel your reservation or any component thereof, you or your travel professional are required to contact the Silversea Reservations Department by telephone as well as submit your cancellation in writing. If your cancellation request is received more than 120 days prior to your initial sailing date, a $200 non-refundable administrative fee will be charged per booking. This administrative fee may be converted to a future cruise credit valid for travel within 12 months from the date of the cancelled voyage.

Cruise cancellation requests received within 120 days of the initial sailing date will be subject to the following charges, regardless of suite resale:

120 – 91 days prior to the initial sailing date: 15% of the total cruise fare per person
90 – 46 days prior to the initial sailing date: 50% of the total cruise fare per person
45 – 31 days prior to the initial sailing date: 75% of the total cruise fare per person
30 – 0 days prior to the initial sailing date or non-appearance at the time of sailing: 100% of the total cruise fare per person

Note: Terms and Conditions for a Silversea World Cruise and its individual voyage segments may vary

Star Clippers

For full refund of cruise fare, notice of cancellation must be in writing and received by Star Clippers no later than 120 days prior to sailing. If a cancellation occurs, the following charges will be assessed:

119-75 days prior to departure-$400 per person
74-60 days prior to departure-50% of cruise fare
59-30 days prior to departure-75% of cruise fare
29 days or less prior to departure-no refund

No refunds will be made to passengers who do not board the ship or passengers who cancel after the start of the cruise

Star Cruises

In case of cancellation by the Guest after a reservation has been made, Guest may cancel by telephone or electronic advice via a Carrier approved computer reservation system, provided that written notice of the cancellation must immediately be given to and received by Carrier. Upon cancellation of any reservation by the Guest, or by Carrier for non payment or late payment of Fare, written confirmation will be sent to Guest and a cancellation charge will be payable to Carrier as set out below. The following cancellation policy applies with respect to cruise fare, cruise tour fare, air add-ons, non-commissionable Fare, shore side excursions, and pre-cruise and post-cruise package charges (“Total Charges”): For Home Port Vessel(s)

Cruise length 6 days or more / Cancellation Charges (per person)

45-30 days prior departure / 25% of Full Fare
29-15 days prior departure / 50% of Full Fare
14-08 days prior departure / 75% of Full Fare
07 days or less / 100% of Full Fare
NoShow / No Written Notice / 100% of Full Fare

Cruise length 5 days or less / Cancellation Charges (per person)

45-14days prior departure / 25% of Full Fare
13-08 days prior departure / 50% of Full Fare
07days or less / 100% of Full Fare

Note: Subject to change by Carrier from time to time

Tauck River Cruising

Guests choosing not to purchase Tauck’s Cruise Protection will incur cancellation penalties as follows:

60 days or more before departure-$600 per person
59-30 days before departure-50% of cost of cruise, per person
29-1 day before departure-Loss of 100% of cost of cruise

Time of cancellation will be when notice is received in Tauck’s Norwalk, CT office

Un-Cruise Adventures (formerly Innersea Discoveries and American Safari Cruises)

Guests who cancel their cruise for any reason, including medical or family reasons, are subject to the following cancellation fees. Please refer to the Travel Insurance section for details on cancellation penalty protection.

Individuals:

Private Charter:

Uniworld Boutique River Cruise Collection

Cancellation Notice Received Before Tour Start Date / Cancellation Charges per person

90 days or more / $200 nonrefundable deposit 89 – 90 days / 35% of the fare** 59 – 30 days / 50% of the fare** Less than 30 days / 100% of the fare** No Show / 100% of the fare**

**Fare is defined as the cost of any cruise, land, or air element purchased from Uniworld. Port charges are fully refundable if they have been paid prior to cancelling your trip.

Cancellation Policy: Should you need to cancel your booking or any portion of it, your cancellation must be received in writing. It will be effective on the date of receipt. Cancellation charges, per person and based upon the date of cancellation, are as shown in the box above. These cancellation fees are in addition to any cancellation fees that might be levied by your travel agent. There is no refund for unused services or for unused portions of the trip. For true worry-free travel, please see the Travel Protection Plan section of this brochure or visit uniworld.com. The Travel Protection Plan premium is nonrefundable once paid to Uniworld.

Variety Cruises

For full refund of cruise fare, notice of cancellation must be in writing and received by Variety Cruises no later than sixty (60) days prior to sailing. If a cancellation occurs, the following charges will apply:

60-31 days prior to departure: 25% of cruise fare
30-16 days prior to departure: 50% of cruise fare
15 days or less prior to departure: No refund

Refunds will normally be made to the booking party. Variety Cruises can only be responsible for refunding amounts actually received. If cancellation fees are charged by pre/post hotels, or services suppliers they will be deducted from any refund made. No refunds will be made to passengers who do not board the ship or passengers who cancel after the start of the cruise. We recommend the purchase of travel insurance.

Viking River Cruises

For any cruise booking, whether under deposit, partially paid, or paid in full and air-inclusive packages paid in full, the following travel agent- or guest-requested situations are considered cancellations and penalties will apply as noted below: changes to departure date; substitutions of itinerary; substitution of another person for original booked guest(s); or changing to a promotional fare. All cancellations must be in writing. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be processed only after the return of airline ticket. The following cancellation charges will be assessed for all written cancellations received prior to departure up to the scheduled time of departure.

Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking.

Voyages of Discovery (formerly Discovery World Cruises)

Cancellation fees per person are as follows

121 or more days prior to departure, Refund of Deposit
120-91 days prior to departure 25% of the fare
90-61 days prior to departure,60% of the fare
60-0 days prior to departure, 100% of the fare

Windstar Cruises

A full refund (except for amounts paid for Cancellation Protection Plan) will be made for written cancellations received by Windstar Cruises at least 91 days prior to the date on which you are able to commence travel by any mode of transportation booked through Windstar Cruises (air, sea, or land). Guests who cancel after that date for any reason, including medical or family reasons, are subject to the following cancellation fees:

90-60 days before commencing travel – $500/$750 (deposit);
59-30 days before commencing travel – 50% of gross fare;
29-0 days before commencing travel – 100% of gross fare.

Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Windstar Cruises can only be responsible for refunding amounts actually received by it. Travel agencies may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Windstar Cruises contracts are non-transferable. Name changes and departure date changes are considered reservation cancellations/re-bookings and are subject to cancellation fees. Changes require the prior approval of Windstar Cruises and may not always be possible.

We would love to have you subscribe for travel updates, news and great offers directly from the cruise lines!

Your Guide to Norwegian Cruise Cancellation Policy: Explained

Embarking on a Norwegian Cruise Line voyage is an exciting adventure, filled with anticipation and the promise of unforgettable memories. However, unforeseen circumstances can sometimes disrupt your travel plans, prompting the need to cancel or modify your reservation. Understanding the Norwegian Cruise cancellation policy is crucial to ensure a smooth and hassle-free experience. In this comprehensive guide, we will delve into the intricacies of the Norwegian Cruise cancellation policy, shedding light on the key points you need to know.

Cancellation policies can vary among cruise lines, but Norwegian Cruise Line offers a well-defined policy that provides flexibility and options for travelers. Whether you need to cancel due to illness, unforeseen events, or simply a change of plans, Norwegian Cruise Line has policies in place to accommodate various situations. To help you navigate through the cancellation process effortlessly, we have compiled a handy table outlining the most important points of Norwegian Cruise Line’s cancellation policy:

It is important to note that these cancellation policies may vary for specific sailings, promotions, or package deals. Therefore, it is always advisable to carefully review the terms and conditions of your reservation or consult with a Norwegian Cruise Line representative for the most accurate information.

Norwegian Cruise Line also offers the flexibility to modify your reservation, subject to availability and any applicable fees. Whether you need to change your travel dates, upgrade your stateroom, or make adjustments to your itinerary, Norwegian Cruise Line strives to accommodate your needs.

To ensure a seamless cancellation or modification process, it is recommended to purchase travel insurance. This can provide added protection and financial coverage in the event of unforeseen circumstances.

In conclusion, understanding the Norwegian Cruise cancellation policy is essential for any traveler considering a Norwegian Cruise Line voyage. By familiarizing yourself with the key points outlined in this guide, you can confidently navigate the cancellation process and make informed decisions about your travel plans. Remember to review the specific terms and conditions of your reservation and consult with Norwegian Cruise Line or trusted travel agents for personalized assistance. Bon voyage!

Sources: – Norwegian Cruise Line: [https://www.ncl.com/](https://www.ncl. – Cruise Critic: [https://www.cruisecritic.com/](https://www.cruisecritic.

Can I cancel my cruise for a full refund?

Cancellation policies for Norwegian Cruise Line vary depending on the specific cruise and the timing of the cancellation. In general, if you cancel your cruise more than 120 days prior to the departure date, you may be eligible for a full refund. However, if you cancel within 120 days of departure, cancellation fees will apply. These fees increase as the departure date approaches, so it is important to cancel as early as possible to minimize costs. It is recommended to review the cancellation policy for your specific cruise before making any decisions. For more detailed information, please refer to the Norwegian Cruise Line’s official website: https://www.ncl.

How much do you lose if you cancel a cruise?

When it comes to canceling a Norwegian cruise, the amount you lose depends on how far in advance you cancel. Norwegian Cruise Line has a tiered cancellation policy that determines the penalty fees based on the number of days prior to sailing. For example, if you cancel 91 days or more before the cruise, you will only lose the deposit. However, if you cancel within 89-76 days, the penalty increases to 50% of the total fare. It’s important to note that cancellation fees can vary depending on the type of cabin and the specific cruise package. To avoid any surprises, it’s wise to familiarize yourself with Norwegian’s cancellation policy before booking your cruise. For more detailed information, you can refer to Norwegian Cruise Line’s official website: https://www.ncl.

Can you cancel a cruise for medical reasons?

If you find yourself in need of canceling a Norwegian cruise due to medical reasons, it is essential to familiarize yourself with their cancellation policy. Norwegian Cruise Line understands that unforeseen circumstances can arise, including medical emergencies. Depending on the severity of your situation, you may be eligible for a refund or a future cruise credit. However, it is crucial to provide documentation from a licensed medical professional to support your claim. To obtain accurate and up-to-date information on Norwegian’s cancellation policy regarding medical reasons, please refer to their official website: [https://www.ncl.com/why-cruise-norwegian/book-with-confidence](https://www.ncl.com/why-cruise-norwegian/book-with-confidence). This source will provide you with the necessary details and procedures to navigate the cancellation process smoothly.

Can Norwegian Cruises be cancelled?

Norwegian Cruise Line offers a cancellation policy that allows passengers to cancel their cruise reservations. However, the terms and conditions of the cancellation policy vary depending on the specific circumstances and the time of cancellation. In general, if you cancel your Norwegian cruise within the specified timeframe, you may be eligible for a full or partial refund. It is important to carefully review the cancellation policy and understand any cancellation fees or penalties that may apply. For more detailed information on Norwegian Cruise Line’s cancellation policy, you can refer to the official Norwegian Cruise Line website.

Norwegian cruise line cancellation policy 2023

Norwegian Cruise Line’s cancellation policy for 2023 offers flexibility and peace of mind for travelers. If you need to cancel your cruise, the cancellation fee will vary depending on the timing. For cancellations made more than 120 days prior to the departure date, there is no fee. However, if you cancel within 120 days of departure, fees will apply. It’s important to note that cancellation fees increase the closer you get to the departure date. To protect yourself from potential fees, consider purchasing travel insurance. Additionally, if Norwegian Cruise Line cancels your cruise, you will receive a full refund or have the option to rebook. For more detailed information and to stay up to date with the latest policies, visit Norwegian Cruise Line’s official website.

In this comprehensive guide, we have delved into the Norwegian Cruise Line cancellation policy, providing you with all the essential information you need to know. Understanding the ins and outs of the cancellation policy is crucial for any traveler, as unexpected circumstances can arise that may require you to cancel or change your cruise plans.

Norwegian Cruise Line, known for its exceptional service and diverse itineraries, has a cancellation policy that is designed to balance the needs of the passengers with the operational requirements of the cruise line. By familiarizing yourself with these policies, you can make informed decisions and ensure a smooth sailing experience.

One of the key aspects of the Norwegian Cruise Line cancellation policy is the timeline for cancellations. It is important to note that the cancellation policy varies depending on the type of cruise you have booked, such as a standard cruise or a group booking. For standard cruises, you generally have the flexibility to cancel your reservation without any penalty up to a certain number of days before the departure date. However, as the departure date approaches, the cancellation fees may increase.

To provide an example, if you have booked a standard cruise with Norwegian Cruise Line, you may be eligible for a full refund if you cancel your reservation at least 120 days before the departure date. However, if you cancel between 119 and 56 days before the departure date, you may be subject to a cancellation fee. It is important to review the specific cancellation policy for your booking to understand the fees and deadlines that apply.

In the case of group bookings, the cancellation policy may differ. Norwegian Cruise Line typically requires a certain number of cabins to be booked as part of a group to qualify for special rates and perks. If you are part of a group booking and need to cancel, it is important to consult the terms and conditions outlined by Norwegian Cruise Line for group cancellations. These terms may include specific timelines and fees that differ from standard cancellations.

Additionally, it is essential to consider the importance of travel insurance when booking a Norwegian Cruise Line trip. Travel insurance can provide peace of mind and financial protection in case unexpected events, such as illness or unforeseen circumstances, force you to cancel your cruise. It is recommended to carefully review the coverage offered by different insurance providers to ensure it aligns with your needs and provides adequate protection.

To further assist you in understanding the Norwegian Cruise Line cancellation policy, we have included several trusted sources and links for additional information. These sources include the official Norwegian Cruise Line website, which provides the most up-to-date and accurate information regarding their cancellation policy. Additionally, we have included reputable travel insurance providers that can offer comprehensive coverage for your cruise.

By taking the time to thoroughly understand the Norwegian Cruise Line cancellation policy, you can make informed decisions and navigate any potential changes or cancellations with confidence. Remember to review the specific terms and conditions of your booking, as they may vary depending on the type of cruise and any additional perks or promotions you have availed.

We hope that this guide has provided you with valuable insights into the Norwegian Cruise Line cancellation policy. By being well-informed, you can ensure a stress-free and enjoyable cruise experience. Bon voyage!

Know the Oberoi Philae Nile Cruiser Cancellation Policy for Hassle-Free Travel

Understanding MSC Cruises Cancellation Policy: What You Need to Know

Mitsui O.S.K. Passenger Line’s Convenient Cancellation Policy: Hassle-free Travel Changes

Understanding Meander River Cruises Cancellation Policy: Your Guide

Marella Cruises Cancellation Policy: Easy and Flexible Options for Stress-Free Travel

Unveiling the Flexible and Hassle-Free Cancellation Policy of Luxury Cruise Lines

Lindblad Expeditions Cancellation Policy: Understanding the Rules and Guidelines

Hurtigruten Cruises: Understanding the Cancellation Policy for Stress-Free Travel

Holland America Line: Understanding the Cancellation Policy for Peace of Mind

HNA Cruise Company Cancellation Policy

Heritage Expeditions Cancellation Policy: Hassle-free booking with flexible terms

Hapag-Lloyd Cruises: Exploring the Cancellation Policy and Flexibility

Genting Hong Kong’s Comprehensive Cancellation Policy: Find Out the Fine Print

G Adventures Cancellation Policy: Your Guide to Hassle-Free Trip Changes

Understanding Fred. Olsen Cruise Cancellation Policy: A Comprehensive Guide

Emerald Waterways Cancellation Policy: Your Guide to Hassle-Free Booking

Dream Cruises: Exploring the Cancellation Policy for Stress-Free Vacation Planning

Everything You Need to Know About Disney Cruise Cancellation Policy: A Comprehensive Guide

Diamond Cruise International: Easy Cancellation Policy Explained

Cunard Cancellation Policy: Everything You Need to Know

Crystal River Cruises: Understanding the Cancellation Policy for Hassle-free Travel

Costa Cruises: Understanding the Cancellation Policy for a Hassle-free Experience

Coral Expeditions Cancellation Policy: Know Your Options and Book with Confidence

Understanding Compagnie du Ponant Yacht Cruises Cancellation Policy: A Comprehensive Guide

Product Highlight

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc imperdiet rhoncus arcu non aliquet. Sed tempor mauris a purus porttitor

Understanding Windstar Cruises’ Health Policy: Ensuring Safe and Healthy Travel

Exploring Virgin Voyages Health Policy: Prioritizing Passenger Safety and Wellness

Ensuring Passenger Safety: Viking River Cruises’ Comprehensive Health Policy

Ensuring a Safe and Healthy Voyage: Viking Ocean Cruises’ Comprehensive Health Policy

Ensuring Passenger Well-being: Variety Cruises’ Comprehensive Health Policy

Uniworld Boutique River Cruises: Ensuring a Safe and Healthy Travel Experience

UnCruise Adventures: Prioritizing Health and Safety with Comprehensive Health Policy

Ensuring Passenger Safety: TUI Cruises’ Robust Health Policy Explained

Ensuring Safe and Healthy Voyages: True North Adventure Cruises Health Policy

Understanding Tauck River Cruises Health Policy: Essential Information for Travelers

Cruise and Hotels
Norwegian Cruise
Everything You Need to Know: Norwegian Cruise Cancellation Policy Explained

Introduction:

Planning a Norwegian cruise vacation can be an exciting experience, but unexpected circumstances may arise that require you to cancel your trip. Understanding the Norwegian Cruise Cancellation Policy is essential to ensure you are aware of the potential costs and procedures involved. In this comprehensive guide, we will delve into the key aspects of the Norwegian Cruise Cancellation Policy, including important points to know, cancellation fees, deadlines, and options for rebooking or obtaining a refund.

To help you navigate through this topic, here is a handy table summarizing the most crucial points of the Norwegian Cruise Cancellation Policy:

Now, let’s delve deeper into the key aspects of the Norwegian Cruise Cancellation Policy, ensuring you have all the information you need to make informed decisions about your cruise cancellation.

Sources: – Norwegian Cruise Line Official Website: [https://www.ncl.com/](https://www.ncl. – Cruise Critic: [https://www.cruisecritic.com/](https://www.cruisecritic.

Can I cancel my cruise for a full refund?

Norwegian Cruise Line offers a flexible cancellation policy that allows passengers to cancel their cruise and receive a full refund under certain conditions. If you cancel your cruise at least 91 days before the departure date, you will receive a full refund of the cruise fare paid. However, if you cancel within 90 days of the departure date, the cancellation fees will apply. These fees vary depending on the length of the cruise and the time of cancellation. It is important to review the specific terms and conditions of your booking to understand the cancellation policy that applies to your reservation. For more detailed information, you can refer to the official Norwegian Cruise Line website: https://www.ncl.

How much do you lose if you cancel a cruise?

When it comes to canceling a Norwegian Cruise, it is crucial to understand the company’s cancellation policy to avoid any unexpected financial losses. The amount you will lose depends on various factors, including the timing of your cancellation. If you cancel within 119 to 61 days before departure, you may incur a penalty of up to 25% of the total cruise fare. Cancelling between 60 and 30 days prior to departure may result in a penalty of up to 50%. Within 29 to 15 days, the penalty could increase up to 75%, and within 14 days or less, you might lose the entire fare. It is important to review the specific terms and conditions of your booking and consider purchasing travel insurance to safeguard against any unforeseen circumstances. For more detailed information, please refer to Norwegian Cruise Line’s official cancellation policy.

What are the new cruise refund rules?

Norwegian Cruise Line has recently implemented new refund rules to provide more flexibility and peace of mind for travelers. Under the updated cancellation policy, guests can cancel their cruise up to 15 days before the departure date and receive a full refund in the form of a Future Cruise Credit. This credit can be used towards a future Norwegian Cruise booking within one year of the original sail date. Additionally, if the cruise is canceled by the cruise line, guests have the option to receive a refund or a 100% Future Cruise Credit. It’s important to note that cancellation fees may apply if the cancellation is made within 14 days of the departure date. For more detailed information on Norwegian Cruise Line’s cancellation policy, please refer to their official website.

Can you cancel a cruise for medical reasons?

The Norwegian Cruise Line offers a flexible cancellation policy that caters to passengers who need to cancel their cruise due to medical reasons. If you find yourself in this situation, it is crucial to understand the policy’s details. Norwegian Cruise Line allows guests to cancel their cruise up to 48 hours before the departure date and receive a future cruise credit for the amount paid. To qualify for this credit, passengers must provide supporting documentation, such as a doctor’s note, indicating their inability to travel. It is important to note that the future cruise credit is non-transferable and must be used within one year from the original sailing date. For further information on Norwegian Cruise Line’s cancellation policy and guidelines for medical cancellations, please visit their official website: https://www.ncl.com/cruise-faq/cancellation-policy.

Norwegian cruise line cancellation policy 2023

Norwegian Cruise Line’s cancellation policy for 2023 provides passengers with flexibility and options. If you need to cancel your cruise, the amount of refund or future cruise credit you receive depends on when you cancel. For cancellations made more than 121 days prior to the sailing date, you can receive a full refund or choose a future cruise credit. Cancellations made between 120 and 91 days prior to the sailing date will result in a penalty fee. Within 90 days of the sailing date, cancellations may incur a higher penalty fee or no refund at all. It’s important to familiarize yourself with the specific terms and conditions of your booking, as they may vary. For more detailed information, you can visit the official Norwegian Cruise Line website: [source](https://www.ncl.com/termsandconditions/promotions).

In summary, understanding the Norwegian Cruise Line cancellation policy is crucial for anyone planning to embark on a cruise vacation. By familiarizing yourself with the terms and conditions, you can ensure that you are well-prepared for any unforeseen circumstances that may arise. This comprehensive guide has provided an in-depth analysis of the key aspects of the Norwegian Cruise Line cancellation policy, including cancellation fees, refund eligibility, and the importance of travel insurance.

It is important to note that the cancellation policy may vary depending on the type of cruise, itinerary, and fare category chosen. Therefore, it is always recommended to review the specific terms and conditions applicable to your booking before making any decisions.

When it comes to cancellation fees, Norwegian Cruise Line employs a sliding scale system. This means that the closer you are to the departure date, the higher the cancellation fee will be. It is advisable to cancel your cruise as early as possible to minimize these fees. However, it is essential to be aware that certain promotional fares may be non-refundable or have stricter cancellation policies.

To request a cancellation and receive a refund, it is crucial to follow the proper procedures outlined by Norwegian Cruise Line. This typically involves contacting the cruise line directly or your travel agent, depending on how you made the booking. It is recommended to do so in writing and retain a copy of your cancellation request for your records.

One noteworthy aspect of the Norwegian Cruise Line cancellation policy is the importance of travel insurance. While it is not mandatory, purchasing travel insurance can provide an added layer of protection in case of unforeseen events that may force you to cancel your trip. Travel insurance can cover a wide range of situations, such as illness, injury, or other personal emergencies. It is crucial to carefully review the terms and conditions of the insurance policy to understand what is covered and any potential limitations or exclusions.

In addition to travel insurance, it is also advisable to familiarize yourself with the Norwegian Cruise Line’s Guest Ticket Contract. This document outlines important information regarding your rights and responsibilities as a passenger. It is essential to read and understand the terms and conditions outlined in this contract to ensure a smooth and hassle-free cancellation process.

When seeking further information or clarification on the Norwegian Cruise Line cancellation policy, it is advisable to consult trusted sources and official channels. The Norwegian Cruise Line website (www.ncl.com) provides detailed information on their cancellation policy, including specific terms and conditions for different fare categories. Additionally, contacting Norwegian Cruise Line directly or reaching out to a reputable travel agent can help address any specific concerns or inquiries you may have.

In conclusion, understanding the Norwegian Cruise Line cancellation policy is essential for any traveler planning a cruise vacation. By familiarizing yourself with the terms and conditions, cancellation fees, refund eligibility, and the importance of travel insurance, you can navigate the cancellation process with confidence. Remember to consult trusted sources, such as the official Norwegian Cruise Line website, and seek professional advice when necessary. With this knowledge at hand, you can make informed decisions and ensure a stress-free cruise experience.

Help Center

How can we help you.

Booking & Reservations – Frequently Asked Questions

How do I modify or cancel my cruise reservation?

You can now modify or cancel your reservation online by following a few easy steps:

Log in to your MyDisney account via My Reservations and select “Modify Reservation.” From the Modify Reservation page, you can change your sail date, edit your travel party, modify your stateroom or cancel your reservation.
Select the reservation that you would like to modify from the dropdown menu. If you do not see your reservation on your My Reservations page, select the “Add Reservation” module to link it to your account.

Did you find this answer helpful?

Enable Accessibility

00800 0310 21 21 1-855-577-9489 1-877-288-3037 1-877-288-3037 1-877-474-2969
| NCL Travel Blog">11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog
| Norwegian Cruise Line">14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line
| Deck Plans | Norwegian Cruise Line">14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line
| Norwegian Cruise Line">20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line
| NCL Travel Blog">11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog
View All Results
Preferences
Latitudes Rewards
Special Offers
Personalised Recommendations
Make reservations before you cruise
1 (current)

* Terms & Conditions Package not available on sailings less than 5 days or charter sailings.

00800 0310 21 21

Terms and Conditions

1. introduction, 2. public health, covid-19 policies and procedures, understanding the risks, 3. making your booking, 5. law and jurisdiction, 6. the cost of your holiday, 7. changes by you, 8. cancellation by you, 9. insurance, 10. changes and cancellation by us, 11. unavoidable and extraordinary circumstances, 12. our liability to you, 13. complaints, 14. damage and behaviour, 15. conditions of suppliers, 16. special requests, reduced mobility, disabilities, medical conditions, allergies and children, 17. shore excursions and brochure information, 18. passports, visas and health requirements, 19. secure flight passenger data and advance passenger information, 20. financial security, 21. delay and deviation, 22. flights, 23. embarkation times, 24. fares and extra services, 25. documentation, 26. guests’ property and luggage restrictions, 27. overseas airport/port transfers, 28. indemnity, 29. travel sanctions and regulations, 30. use of guest likeness.

For the temporary Peace of Mind Cancellation Policy click here .

For the latest information on suspended sailings click here.

Terms and Conditions – Guest Ticket Contract

Click here to see the print version of the current applicable Terms and Conditions.

IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. The Guest's attention is specifically directed to Clauses 5 and 12 of the Terms and Conditions of the Guest Ticket Contract.

Guests are also advised to carefully read and review Clause 2 and our website at www.ncl.com/sail-safe which contain important terms, conditions, policies, procedures and requirements related to public health and COVID-19.

Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions.

(1) The following Terms and Conditions together with your specific booking information form the basis of your contract of carriage with NCL (Bahamas) Ltd. (also referred to herein as ‘NCL’), trading as Norwegian and/or Norwegian Cruise Line, a limited liability company incorporated in Bermuda, and are incorporated into the contract. Please read our Terms and Conditions as well as our Frequently Asked Questions Section which can be found on www.ncl.com , carefully as they set out our respective rights and obligations and important information. In addition, our COVID-19 policies and procedures (“COVID-19 Policies and Procedures”) are described in Clause 2 below and generally throughout this Contract and on our website at www.ncl.com/sail-safe . We reserve the right to revise or amend our COVID-19 Policies and Procedures as required or recommended by governmental agencies and health authorities in the US, and other jurisdictions where the Vessel calls. Our COVID-19 Policies and Procedures will be updated as needed and are available on our website at www.ncl.com/sail-safe . In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe , the website policies and procedures shall prevail. All information is believed correct at time of publication but is subject to change.

(2) Your cruise holiday fare includes all meals in the main dining rooms, snack and buffet restaurants, entertainment on board ship (unless part of a dining entertainment production), numerous activities on-board, the use of many on-board facilities, detailed port briefings, port charges, departure taxes, baggage handling, and where part of your contracted holiday arrangements, flights, hotel stays (room only) and transfers between airport, hotel and ship (for flight inclusive cruises or where purchased at the same time as making your cruise only booking). Not included in your cruise holiday fare (unless otherwise specified at the time of booking) are drinks, service charges, gratuities relating to services, optional programmes or activities such as shore excursions or meals ashore (unless otherwise stated in the itinerary description), personal services, other items available on board, airport transfers where you have booked cruise only (unless purchased at the same time as making your cruise only booking) any charges (e.g. VAT) imposed on goods or services by local authorities whilst in port or within territorial waters and any other service not expressly included in your cruise fare. For further information, please see our Frequently Asked Questions section.

(3) Except where otherwise stated, these Terms and Conditions only apply to cruise only or cruise inclusive holiday arrangements and, where applicable, to the other services (such as airport transfers and other land arrangements) which you book with us before departure and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these Terms and Conditions to "cruise", "holiday", "holiday arrangements", "booking", "contract", "package" or "arrangements" mean such holiday arrangements unless otherwise stated. References to "departure" mean the start date of your holiday arrangements.

(4) Where you book cruise-only arrangements through a tour operator, your contract will be with that tour operator and not us. Your tour operator will be responsible for the proper performance of the contracted services subject to and in accordance with their terms and conditions and you will also be bound by the applicable obligations and limits set out in these Terms and Conditions of carriage. Where you book cruise only arrangements through a travel agent, your contract may be with us or with the travel agent depending on how your booking is made and whether you purchase other services such as flights from or through the travel agent in connection with your cruise. Where your contract is with your travel agent, their terms and conditions will apply together with these Terms and Conditions. For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and/or the Athens Convention as referred in clause 12 of these Terms and Conditions will apply to your cruise and the process of getting on or off the ship.

(5) Directive (EU) 2015/2302 of the European Parliament and of the Council on Package Travel and Linked Travel Arrangements will apply to your contract. Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302 .

(6) In these Terms and Conditions, “you”, “your” and “Guest” means all or any of the persons named on the booking (including anyone who is added or substituted at a later date). "We", "us", "our", "Norwegian Cruise Line" and "Norwegian" means NCL (Bahamas) Ltd., trading as Norwegian and/or Norwegian Cruise Line, 7665 Corporate Centre Drive, Miami, Florida 33126, USA, phone: 0800 03102121, e-mail: [email protected] .

(7) If you are a citizen or resident of North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria, Iran, Russia or Belarus or any other country against which the United States Department of The Treasury has issued sanctions, please refer to clause 29 of these Terms and Conditions. You will be unable to sail on any of our ships unless you satisfy the requirements set out in clause 29.

(1) Recommended Consultation with Medical Practitioner. Guests are encouraged to discuss the advisability of travel with their personal medical advisers / travel clinic and to review the EU Government websites, and specific national ministry of health or adequate local government bodies related to consumer and travel health questions in your country for updated information. It has been identified that elderly persons and persons with certain chronic medical conditions may be at increased risk of life-threatening complications from being infected with COVID-19. The Guest acknowledges, understands and accepts that while aboard the Vessel, in terminals and boarding areas, or during activities ashore and/or while travelling to or from the Vessel, the Guest or other passengers may be exposed to communicable illnesses, including but not limited to COVID-19 and its variants, influenza, colds, norovirus, and potentially newer diseases not yet known. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. The Guest knowingly and voluntarily accepts these risks as part of this Ticket Contract, including the risk of serious illness or death arising from such exposures, and/or all related damages, loss, costs and expenses of any nature whatsoever.

(2) Agreement to Abide by Current COVID-19 Policies and Procedures. Our COVID-19 Policies and Procedures are subject to guidance and directives of established health authorities in the US, the EU and other destinations where the Vessel visits, including the Centre for Disease Control and Prevention ("CDC") and other international, national and local health agencies when the Vessel is within those agencies' jurisdiction. The Guest acknowledges that these directives may change from time to time and that our COVID-19 Policies and Procedures may therefore change. The Guest expressly agrees to comply not only with the COVID-19 Policies and Procedures as they are described herein, but also as they are set out on website at www.ncl.com/sail-safe, at all times including pre-embarkation, while onboard, during port calls and shore excursions and/or final disembarkation. In case of any conflict between the COVID-19 Policies and Procedures described herein and on our website, the website prevails. The Guest’s agreement to abide by our COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract. Guest agrees that the COVID-19 policies and procedures herein will also apply to COVID-19 variants and potentially newer diseases or illnesses not yet known. Guest also agrees to abide by all publicly known port/country regulations, including but not limited such port/country regulations related to COVID-19.

(3) COVID-19 Policies and Procedures. The Guest understands that our COVID-19 Policies and Procedures may or will include (but are not be limited to): (1) providing an accurate, truthful and complete health questionnaire for each Guest in a form and containing any and all health or travel-related questions as required by us in our sole discretion based on advice received from relevant government or health authorities or medical experts prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events onboard and for shore excursions) which may limit or eliminate the ability of Guests to participate in particular activities; (4) mandatory use by each Guest (except for children under the age of 2 years) of face coverings in most locations outside of the Guest’s cabin while onboard, during embarkation, disembarkation and shore excursions; (5) mandatory social distancing and/or cohorting of Guests at any/alltimes while on board and during embarkation, disembarkation, and shore excursions; (6) additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only shore excursions approved by us; (7) mandatory hand-sanitizing by Guests upon entry or exit of any public areas; (8) confinement of Guests to cabins, quarantine or emergency disembarkation of Guests if, in our sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (9) the required completion by Guests in a timely manner of any written authorizations or consent forms required for us to carry out our COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms), and; (10) other policies and procedures deemed by us in our sole discretion to be necessary to reduce the risk of spread of COVID-19.

(4) Mandatory Compliance with COVID-19 Policies and Procedures. Notwithstanding any other provision contained herein or in our refund policy, any non-compliance by Guests or members of a Guest’s travelling party with our COVID-19 Policies and Procedures or this Ticket Contract shall be grounds for refusal to board, refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. Guests will be responsible for all related costs and fines, including without limitation to travel expenses and for proper travel documentation for any port, including for repatriation. Under no circumstances shall we be liable for any damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by us.

(5) Guest Testing Positive for COVID-19 Pre-Cruise. The Guest agrees that if at any time within 14 days prior to embarkation, the Guest tests positive for COVID-19, exhibits signs or symptoms of COVID-19, has had close contact with a person confirmed or suspected as having COVID-19, or we otherwise determine in our sole discretion that the Guest is unfit to board because of any communicable illness, we will deny boarding to such Guest. Under these circumstances cancellation charges will apply and we will not be liable for any compensation or other damages whatsoever, including but not limited to compensation for lodging or travel.

(6) Guest Testing Positive for COVID-19 During Cruise. The Guest understands and agrees that if, after boarding, and even if the Guest has fully complied with all COVID-19 Policies and Procedures, the Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, we may disembark, refuse re-boarding after a shore excursion, or quarantine a Guest as well as members of the Guest’s travelling party, or take other steps which we determine, in our sole discretion, are necessary under the circumstances to protect the health and well-being of others. No refund will be given in such circumstances. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. Under no circumstances shall we be liable to any such Guest for any costs, damages or expenses whatsoever incurred by any Passenger.

(1) You may book with us directly by telephone on 0800 03102121 or via one of our authorised travel agents or our website www.ncl.com . Before making a booking, you must ensure that you have read and understood these Terms and Conditions (raising any queries you have with us). You will be asked to confirm you have read the Terms and Conditions before your booking is accepted. The first named person on the booking (“party leader”) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. For these exceptions the minimum age requirement is 21 years. For guests who are U.S., Canadian, or Chinese, the minimum age requirement is 21 years of age, regardless of itinerary.

(2) A binding contract between us will come into existence when we confirm your booking and provide a reservation number to you if booking direct or your travel agent receives confirmation of your booking and a reservation number from us by any means or your booking is confirmed by our website. Payment of the required deposit or full payment as applicable and as referred to in clause 4 below must be made directly after conclusion of the contract following the respective payment terms. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below.

In the event that your card payment is declined after your booking has been confirmed, you must provide an alternative acceptable form of payment within 48 hours of being notified of the declined payment failing which your booking will be automatically cancelled.

(3) Following confirmation of your booking as above, we will issue a confirmation invoice. This invoice will be sent to the party leader or your travel agent. Where you have provided an e-post address to us or your travel agent, we will e-post your confirmation invoice to you. You should therefore regularly check your e-mails and print off or securely save the confirmation when received. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. Contact us immediately if any information appears to be incorrect or incomplete. Please note, all telephone conversations with our reservations department are recorded. If you need to correct the spelling of the name of any Guest or any other incorrectly stated (by us) information, you must do so by contacting us within 7 days of receipt by you of your confirmation invoice providing the correction is made more than 14 days in advance of your departure date. If you are booking within 14 days of departure, you must notify us of any errors (by us) within 48 hours of receiving your confirmation invoice. An administration fee of €50 per person per change will be payable if you wish to correct any name or other incorrect information more than 7 days (or 48 hours for bookings made within 14 days) after receiving your confirmation invoice. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. Other charges may also be payable in addition to the administration fee.

(4) Guests should note that airlines may not allow name changes or date changes on scheduled flights and that the flight booking may need to be cancelled and rebooked if a name needs to be changed. The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket.

(5) Guests can choose to book cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually. Alternatively, guests can book flights packages through us, which includes air transport, transfers between airport and port and a pre and/or post night in a hotel, if required and depending on the destination. With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). The different options and fares are marked accordingly. Guests should pay attention to the conditions of chosen flights when confirming flight bookings.

(6) We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. We will do our best to rectify any mistakes made by us which are notified outside these time limits. However, you will be responsible for any costs and expenses involved in doing so.

(7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. For the purposes of compliance with time limits or limitation periods as set out or referred to in these Terms and Conditions (other than those applicable under international convention or EU regulation as referred to in clauses 12(5) and 12(6) or to the issue of legal proceedings), receipt by such an authorised travel agent of messages, requests or complaints intended for us will be treated as receipt by us. All notifications required under international convention or EU regulation must be made to us directly and time limits apply by reference to receipt by us. Our travel agents are not authorised to accept service of any legal proceedings.

*or full payment if booking is made after balance due date (see below).

If Cruise Tour are added to a booking, a deposit of 20% of the Cruise Tour fare is required and must be paid at time of booking.

If your reservation includes a Restricted Air flight, a full non-refundable* payment is due at time of booking. Where you cancel a booking which includes a Restricted Air flight, we will be entitled to apply the relevant cancellation charges to the flights in addition to the applicable cancellation charges set out in clause 8.1 in respect of the rest of the cancelled cruise arrangements. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight.

The applicable cancellation charge for Restricted Air flights will be confirmed at time of booking.

* This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund.

The required deposit/full payment must be paid directly after conclusion of the contract following the respective payment terms. Payments can be done via your travel agent or directly with us with following credit cards: American Express, MasterCard and Visa. When paying by card we require: card number, name on card, expiry date, card holder's postcode and three-digit security code on back of card.

(2) Where back to back (combined) cruises (more than one cruise in consecutive order) are booked, a deposit will be required for each cruise. The balance of the holiday cost must be received by us not later than the balance due date which is 30 days prior to the scheduled start of the holiday for all cruises. The balance due date will be shown on the confirmation invoice. You must ensure payment reaches us by this date. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 8 below will be payable. We reserve the right to cancel any booking and/or deny boarding to any Guest who maintains an outstanding balance in any amount owed. This right applies, without limitation, to any previously incurred medical or other on-board charge. Denial of boarding (which may also apply in respect of any flight) will result in the application of 95% cancellation charges and no payment of refunds or expenses.

(3) All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we confirm your booking in accordance with clause 3. After that point, your agent will hold the monies on our behalf.

(1) We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim"). We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Courts of England and Wales only.

(2) Changes to these Terms and Conditions will only be valid if agreed by us in writing.

(1) We reserve the right to increase or decrease the prices of unsold holidays at any time. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. The price of your chosen holiday will be confirmed at the time of booking.

(2) Once the price of your chosen cruise holiday has been confirmed at the time of booking, we will only increase or decrease the price in the following circumstances. Price increases after booking will be passed on by way of a supplemental surcharge. A supplemental surcharge will be payable, subject to the conditions set out in this clause, if our costs increase as a direct consequence of a change in (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources or (ii) the level of taxes or fees on the travel services included in the contract imposed by third parties not directly involved in the performance of the cruise holiday including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or (iii) the exchange rates relevant to the cruise holiday. We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your cruise holiday, which excludes insurance premiums and any amendment charges. You will be charged for any increase in our costs over and above that. If any surcharge is greater than 8% of the total cruise holiday cost, clause 10 will apply on the basis the surcharge is a significant change. You will be notified of any price increase or reduction applied in accordance with this clause together with the justification for and calculation of this not less than 20 days before departure. You will also be entitled to a price reduction where there is a decrease in our costs as a result of a decrease in the costs referred to in this paragraph which occurs between confirmation of your booking and the start of your cruise holiday.

(1) Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible and in any event more than 30 days before departure except as set out below in relation to a transfer. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we are able to do so, an amendment fee of €50 per person per change will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Restricted Air flights cannot be changed after confirmation. If your reservation includes a Restricted Air flight, any change will incur a 100% cancellation charge of the flight cost together with the full cost of booking another flight. It may be possible to make changes at a later stage but the costs involved in doing so will be higher.

(2) If any individual Guest wishes to transfer their individual booking to another person (introduced by you), you may do so provided the person to whom you wish to transfer your individual booking satisfies all conditions which form part of your contract with us. Requests for transfers must be made in writing at least 7 days before departure and must be accompanied by the name and other required details of the person(s) to whom the booking will be transferred. The costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of €50 per person transferring their place must be paid before the transfer can be made. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. Guests should note that airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled (with payment of the applicable cancellation charges which may be up to 100% of the flight cost) and rebooked if a name needs to be changed. The rebooking will always be subject to flight availability and to the payment of the full cost of the new ticket. Restricted Air flights cannot be changed after confirmation so a 100% cancellation charge together with the full cost of booking another flight will apply.

(1) You may cancel your confirmed booking at any time before departure. Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must telephone us on 0800 0310 2121 during normal working hours. Alternatively, you may notify the travel agent through whom you made your booking of your cancellation. Cancellation charges (as set out below) will apply. In calculating these charges, we have taken account of the period before departure the cancellation is notified to us, expected costs savings arising as a result of your cancellation and the likely generation of income from other bookings made with us which utilise the cancelled services.

Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding taxes, fees, amendment charges and the cost of any Restricted Air flight(s). Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. If you book and cancel back to back cruises, cancellation charges as shown below will be payable in respect of each cruise.

All categories (except Cruise Tours as set out below):

In case of Cruise Tours packages are confirmed, following cancellation charges will apply:

* Applies to 1st to 8th person, children and infants + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us.

NCL will in addition be entitled to levy the relevant cancellation charges applicable to any flights. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight.

(2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. Claims must be made directly to the insurance company concerned.

(3) Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly.

(4) We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based programme, flights or transfers.

(1) Guests are required as a condition of our accepting your booking to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, curtailment, medical and repatriation liabilities (including where these arise as a result of circumstances outside your control such as, without limitation, accident or illness or inability to travel for other reasons). You must purchase your travel insurance policy within 14 days of making full payment for your holiday at latest but you are recommended to do so before or at the time of booking.

(2) Please be aware that any advice against non-essential international travel (including as a result of COVID-19) issued by the Foreign Ministry of your country of residence may have an impact on your travel insurance. You must check the policy terms prior to purchasing your insurance.

(3) Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable for your particular needs. We do not check the extent or adequacy of the cover provided by any insurance policies.

(1) Pre-departure changes:

a. Changes to advertised and confirmed holiday arrangements sometimes have to be made both before and after bookings are confirmed. Most changes to confirmed bookings will be insignificant and we have the right to make these. Where an insignificant change is made before departure, we will notify you in writing. No compensation is payable for insignificant changes. Insignificant changes are likely to include (but are not limited to) a change of confirmed cabin to another within the same cabin category or higher, airline, flight time of less than 12 hours, departure airport to another serving the same city, airport of destination or aircraft (if advised). Please also see clause 10(3) below in respect of the potential impact of COVID-19 or other communicable disease/illness related measures.

b. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to one or more of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted and agreed to fulfil as part of our contract as referred to in clause 16. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. Alterations may be necessary due to COVID-19 or other communicable disease/illness related measures - see clause 10(3) below. Such alterations are unlikely to constitute a significant change.

c. In the event that we have to significantly alter any of the main characteristics of your confirmed holiday arrangements or accepted special requirements before departure, we will provide you with the following information in writing as soon as possible:

(i) the proposed alteration(s) and any impact they have on the price of your holiday;
(ii) in the event that you do not wish to accept the alteration, details of any alternative holiday we are able to offer and the applicable price (where this is of a lower quality or cost, there will be a price reduction);
(iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative holiday offered; and
(iv) the period within which you must inform us of your decision and what will happen if you don’t do so (this period will depend on how quickly we need your response).

d. If you choose to cancel your booking in accordance with clause 10(1) c, we will refund all payments you have made to us within the period prescribed by the legislation applicable at the relevant time from the date the cancellation takes effect and terminates the contract (which will usually be the date we or the travel agent through whom you made your booking send you a cancellation invoice following receipt of your written cancellation notification). If we don't hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within the period prescribed by the legislation applicable at the relevant time from the effective date of termination of the contract as referred to above. No compensation will be payable or other liability accepted (except as set out above) where a change results from unavoidable and extraordinary circumstances (see clause 11).

(2) Pre-departure cancellation:

a. Occasionally, it may be necessary to cancel confirmed holiday arrangements. In the event we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see clause 11) and we notify you of this as soon as reasonably possible, we have the right to terminate your contract. In this situation, we will refund all monies you have paid to us within the period prescribed by the legislation applicable at the relevant time from the effective date of cancellation (see clause 10(1)d) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. We will of course endeavour to offer you alternative holiday arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled.

b. Please note, a full refund entitlement only arises where we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances as set out in clause 10(2)a and we exercise our right to cancel as a result. Without limitation, you may not be entitled to a full refund and cancellation charges are likely to apply where such circumstances affect your ability to travel on your holiday rather than our ability to perform or provide the contracted arrangements. This may be the case, for example, where measures applied by any government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home / local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. The issue of official advice or recommendations against non-essential travel by public authorities (such as the Foreign Ministry of your country) does not automatically mean we are prevented from performing your contracted holiday arrangements. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your holiday and will not entitle you to cancel without paying our usual cancellation charges.

c. In the event that unavoidable and extraordinary circumstances (see clause 11) occur in the place where your cruise is due to take place or its immediate vicinity and significantly affect the performance of the contracted arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure without payment of cancellation charges and receive a full refund of all monies you have paid to us (except for any previously incurred amendment or cancellation charges). Where applicable, you must notify us of your wish to cancel for this reason in writing. Providing we are in agreement that you are entitled to do so in accordance with this clause, we will send you a cancellation invoice to confirm the cancellation. Any refund then due will be paid within the period prescribed by the legislation applicable at the relevant time. We will notify you as soon as practicable should this situation occur. You will not be entitled to any compensation.

(3) Pre and post-departure changes – COVID-19 or other communicable/illness related measures:

Any impact which COVID-19 or other communicable/illness related measures / action has on your holiday will not automatically constitute a significant alteration to your contracted arrangements. Therefore, you will not be entitled automatically to cancel without payment of the applicable cancellation charges as a result (see also clause 2).

(4) Flight delay and cancellation

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline.

In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Except where otherwise expressly stated in these Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 12(2) below) as a result of unavoidable and extraordinary circumstances. Such circumstances will usually include (whether actual or threatened) war, riot, civil unrest, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions (including hurricanes), epidemics, fire and closure or restriction of airspace, airports and ports. Unavoidable and extraordinary circumstances also include COVID-19, it's variants or other communicable disease/illness and their impact, such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects.

(1) Subject to clauses 12(5) and 12(6) below, we promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury as a direct result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). For any claims which are covered by clause 12(5) or 12(6) or to which the provisions of any other international convention apply, this clause 12(1) will only apply to the extent that it is consistent with the applicable provisions of the Regulation and Athens Convention (as defined in clause 12(6)) or the applicable provisions of any other applicable international convention or regulation.

(2) We will not be responsible, and you will not be entitled to any compensation, for any injury, illness, death, loss (including without limitation loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature whatsoever which results from any of the following: (i) the act(s) and/or omission(s) of the Guest(s) affected; or (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday or (iii) unavoidable and extraordinary circumstances as defined in clause 11 above

(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract. Please also see clause 17 "Shore excursions and brochure information". In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care and we do not have any greater or different liability to you.

(4) Our liability is limited in accordance with clauses 12(5) and 12(6). Subject to clauses 12(5) and 12(6) and as otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently.

For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total cost of your holiday (excluding any insurance premiums or amendment / cancellation charges) paid by or on behalf of the person(s) affected in total.

(5) Where any claim or part of a claim (including those involving death or personal injury) concerns or arises from any flight arrangements (including without limitation, the process of getting on and/or off the aircraft concerned) to which any international convention or EU regulation applies where we have arranged the flight as part of our contract (whether or not as part of a flight inclusive package), our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as set out in this clause 12(5). The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is limited to the most we or the carrier concerned would have to pay under the applicable international convention(s) or EU regulation(s). Such conventions and regulations include the Warsaw Convention as amended or unamended, the Montreal Convention for the Unification of Certain Rules for International Carriage by Air 1999 and for airlines with an operating license granted by an EU country, the Regulation (EC) No 889/2002 on air carrier liability in the event of accidents. Where we or the carrier is not or would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified or issued in accordance with the time limits stipulated in the applicable convention or regulation), we are similarly not obliged to make a payment to you for that claim or part of the claim. When making any payment, we will deduct any amount which you have received or are entitled to receive from the airline for the complaint or claim in question. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim.

(6) a. EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents ("Regulation") became applicable in the EU and EEA States on 31 December 2012. It incorporates, implements and extends certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention"). References in these Terms and Conditions to the Athens Convention mean those provisions of the Athens Convention which the Regulation incorporates, implements and extends unless the context otherwise requires. The Regulation and the Athens Convention apply to international carriage as defined by the Athens Convention. Where applicable, the Regulation and the Athens Convention apply to the cruise element of your holiday as well as the process of getting on or off the ship concerned in accordance with the provisions of the Athens Convention ("course of carriage"). We are the carrier for the purposes of the Regulation and the Athens Convention. The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. It does not affect the right of carriers to limit their liability for accidents in accordance with the International Convention on Limitation of Liability for Maritime Claims of 1976, as amended by the 1996 Protocol in its up to date form. Accidents under the Regulation and the Athens Convention include both 'shipping' and 'non-shipping' incidents in the course of the carriage. A "shipping incident" means shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship. A "non-shipping incident" means any incident which is not a shipping incident.

b. For any claim arising during the course of carriage, the only liability we have to you is in accordance with the Regulation and the Athens Convention where applicable. This includes claims involving death or personal injury or loss of or damage to luggage or any mobility equipment or other specific equipment used by a guest with reduced mobility ("mobility equipment"). This means you are not entitled to make any claim against us which arises in the course of carriage which is not expressly permitted by the Regulation and the Athens Convention or which is in excess of the limits provided by the Regulation and the Athens Convention where applicable. Any claims covered by the Regulation and the Athens Convention must be made within the time limits set out in the Athens Convention (see below). Any proceedings must be issued within the maximum time limit specified by the Athens Convention.

A brief summary of our liability under the Regulation and the Athens Conventions where applicable is set out below.

Personal injury or death

The Athens Convention limits the maximum amount we as the carrier may have to pay if we are found liable in the event of death or personal injury occurring during the course of carriage. Different limits and bases for liability apply depending on whether the death or personal injury results from a shipping incident or a non-shipping incident. For a shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 250,000 SDR (approximately €313.307 as at March 2023) in any event, with the exception of circumstances beyond the carrier's control (i.e. act of war, natural disaster, act of a third party). Compensation arising from a shipping incident can go up to 400,000 SDR (approximately €501.291 as at March 2023) unless the carrier proves that the incident occurred without his fault or neglect. For a non-shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 400,000 SDR (approximately €501.291 as at March 2023), if he/she proves that the incident was the result of the carrier's fault or neglect. In certain circumstances, we will not be liable for death or personal injury which arises in the course of the carriage.

The Athens Convention also limits the maximum amount we as the carrier may have to pay where loss of or damage to luggage occurs during the course of carriage. Different bases for liability apply depending on whether the loss or damage results from a shipping incident or a non-shipping incident. Cabin luggage is luggage which the passenger has in his cabin or otherwise in his possession, custody or control. Luggage does not include mobility equipment which is dealt with below. Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes.

For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately €2.820 as at March 2023) for cabin luggage and, up to 3,375 SDR (approximately €4.230 as at March 2023) for other luggage unless the carrier proves that the incident occurred without his fault or neglect. For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately €2.820 as at March 2023) for cabin luggage and, up to 3,375 SDR (approximately €4.230 as at March 2023) for other luggage, if he/she proves that the incident was the result of the carrier's fault or neglect.

Valuable or important items

All valuable and important items (for example, money, jewellery, medicines, fragile items, important travel and other documents, video/camera/computer equipment, other valuables etc.) must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. Special care must be taken of such items. For your protection, once on board the ship or during any hotel stay, all valuable and important items must be left in your cabin or hotel room mini-safe where available or deposited with your hotel's reception if they undertake the safekeeping of such items when they are not being personally worn or carried by you. Please, however, bear in mind that no mini-safe is totally secure and consider carefully whether you need to bring the items in question with you on holiday. If a valuable or important item is lost, damaged or stolen, we are entitled to argue, where appropriate, that you should not have brought the item on holiday. We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. You are strongly advised to take out appropriate and adequate insurance to protect all valuable and important items.

Please note, we do not have the facility aboard any of our ships to accept any valuables for safe-keeping. In accordance with the Athens Convention, we cannot therefore accept liability for the loss of or damage to any valuables you bring on holiday with you. Placing valuables in a cabin mini-safe is not depositing them with us for safe-keeping for the purposes of the Athens Convention.

Without prejudice to the above, in the event that we are found liable for loss of or damage to any valuables on any basis, the most we will have to pay you in respect of such loss or damage is the maximum payable under the Athens Convention for valuables deposited with us for the agreed purpose of safe-keeping. This maximum is 3,375 SDR per person (approximately €4.230 as at March 2023).

Mobility equipment

The Regulation and Athens Convention also limits the maximum amount we as the carrier have to pay where loss of or damage to mobility equipment occurs during the course of carriage. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, unless the carrier proves that the incident occurred without his fault or neglect. For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, if he/she proves that the incident was the result of the carrier's fault or neglect.

Advance payment in the event of a shipping incident

In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than €21.000 Euros in the event of death.

Time limits

Any damage to cabin or other luggage, which is apparent, must be notified to us in writing before or, at latest, at the time of disembarkation from the ship for cabin luggage or at the time of re-delivery for other luggage. Any damage which is not apparent or loss of cabin or other luggage must be notified to us in writing within 15 days of disembarkation from the ship or re-delivery (or scheduled re-delivery in the event of loss).

If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. The notice in writing need not be given if the condition of the luggage has at the time of its receipt been the subject of joint survey or inspection.

Please also note that strict time limits apply for the commencements of proceedings in respect of any claim for damages arising from death or personal injury of a passenger or for loss of or damage to luggage. Any such claim will generally be time-barred after 2 years. The commencement date of this limitation period is usually calculated from the passenger's date of disembarkation. The limitation period may be suspended or interrupted in accordance with the national law of the court dealing with a claim but no action may brought under the Athens Convention later than 5 years from the date of disembarkation (or in the event of death, the date disembarkation should have taken place) or, if earlier, 3 years from the date the passenger knew or ought reasonably to have known of the injury, loss or damage.

Exemptions concerning liability

Liability of the carrier can be reduced, in part or entirely, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger.

(7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any nature which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any losses or expenses relating to any business.

(1) In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform us or the supplier of the service(s) in question (if not us). Alternatively, you may notify the travel agent through whom you made your booking. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. If you remain dissatisfied, you must write to us within 28 days of the end of your holiday (or for damage to or loss of luggage within the time limits specified in clause 12(6) above) giving your booking reference and full details of your complaint. Only the party leader should write to us. If you wish to issue any claim proceedings against us you must also comply with the time limits for issuing claims where applicable. For all claims and subject to clause 12(4) we cannot accept any liability if you fail to follow the procedures set out above.

(2) We will provide assistance on https://www.ncl.com/case-submission .

(1) When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made to us or to the supplier concerned as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us by any third party in connection with any such damage or loss and all costs incurred by us (including our own full legal costs and those of any such third party) as a result of your actions. We strongly recommend you have appropriate travel insurance to protect you against such liabilities.

(2) We expect all Guests to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of the ship’s Master, any Guest behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party (such as other guests) or damage to property, or fails to comply with our COVID-19 Policies and Procedures, or fails or refuses to comply with any law, government order or regulation, possesses illegal drugs, possesses weapons of any kind, exhibits inappropriate behaviour in the sole discretion of NCL, appears on any sex offender list, fails to comply with NCL’s Guest Ticket Contract, or fails to abide by any of NCL’s policies, including but not limited to the Ship’s rules and/or NCL’s Code of Conduct or fails to follow the lawful instructions of the ship’s officers and crew at all times, we are entitled, without prior notice, to terminate the holiday of the Guest(s) concerned. Please visit https://www.ncl.com/faq/guest-conduct-policy for further information. In this situation, the Guest(s) concerned will be required to leave the ship or, if applicable other accommodation or service. We will have no further responsibility toward such Guest(s) including any return travel arrangements. In these circumstances no refunds will be made and we will not pay any expenses or costs incurred by any Guest as a result of the termination. See also clause 2(4) - Mandatory Compliance with COVID-19 Policies.

Some of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, often in accordance with applicable international conventions or regulations (see clause 12(5)). Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

(1) If you have any special request, you must advise us at the time of booking. Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. Except where so confirmed, failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. Any special requirement which we have accepted will be specifically confirmed as accepted on your confirmation invoice.

(2) The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. If any Guest suffers from reduced mobility or any medical condition or disability or significant allergy which may affect your holiday, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your specific needs. We may require a doctor's certificate or other documentation, information or waiver relating to such reduced mobility, condition, disability or significant allergy as we reasonably consider necessary. In any event, you must give us full details in writing (including details of any medical or mobility equipment such as a wheelchair which you will or may need to bring with you) at the time of booking and whenever any change in your mobility, condition, disability or significant allergy occurs. You must also promptly advise us if any reduced mobility, medical condition, disability or significant allergy which may affect your holiday develops after your booking has been confirmed. In the event that you require assistance with embarking or disembarking from the ship as a result of your reduced mobility or disability, please advise us at the time of booking if possible but in any event no later than 48 hours before the assistance is required. Please contact our Guest Services department with your request.

(3) Your attention is drawn to clause 2 - Public Health, COVID-19 Policies and Procedures, Understanding the Risks. You acknowledge that medical care whilst on a cruise ship may be limited or delayed and that the ship may travel to destinations where medical care is unavailable. Certain international safety requirements, shipbuilding requirements and/or applicable regulations may cause difficulty for mobility-impaired persons or persons with severely impaired sight and/or hearing. Guests requiring the use of a wheelchair must provide their own as any wheelchairs available on the vessel are for emergency use only. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. Guests are advised that standard cabins are not designed to be barrier free and wheelchair accessible. You must be physically and mentally capable of undertaking the holiday. You must be self-sufficient or must travel with a companion able to provide any assistance needed during the holiday. Expectant mothers in or over their 24th week of pregnancy, at the time of sailing, cannot travel on board the ship.

(4) Guests must take appropriate precautions to protect themselves whilst on holiday. Without limitation, it is your responsibility to ensure that any food you are intending to consume does not include anything to which you are allergic at the time you order or purchase this.

(5) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person.

(6) Infants sailing on board a Norwegian vessel must be at least six months of age at the time of sailing. However, for voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing.

(7) Any Guest under the age of 18 who is not travelling with their own parent or guardian (but is for example, accompanied by grandparents, other relatives or friends), must have a signed parental or guardian consent form, signed by both parents or guardians, or a certified explanation if the consent of only one parent or guardian is available, which authorises travel and medical treatment in the event of an emergency. The original signed form (a copy is not acceptable) must be presented to a Norwegian Cruise Line representative at the pier during check-in, along with a copy of both parents' driving licence or passport. Failure to do so may result in the Guest being refused boarding. In this case, no refund will be provided and no expenses, costs or other sums of any description will be paid.

(1) The information contained in our brochures is correct to the best of our knowledge at the time of the brochure going to print.

We may provide you with information (in our brochure, on our website and/or when you are on holiday) about shore excursions which are available for you to purchase on board ship. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. Shore excursions are capacity controlled on a first come first served basis. Requested excursions may not be available at time of booking. Some shore excursions are subject to cancellation if a minimum number of participants is not achieved.

(2) Except where included in the cost of your cruise booking or purchased at the same time as you make your cruise booking ("included shore excursions"), shore excursions do not form part of your cruise only or cruise inclusive holiday arrangements and these Terms and Conditions (other than this clause 17 and clause 12(6)) do not apply them. They are arranged and provided by operators who are wholly independent of us. You will have a separate contract with us for any shore excursion(s) you book which are not included shore excursions. Under this contract, we accept responsibility for selecting reputable operators to arrange and provide your excursion but will not be liable for the excursion itself or for the acts or omissions of the operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the excursion (other than our own employees). In the event that we are found liable for the excursion on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. Included shore excursions form part of your holiday contract with us and are subject to these Terms and Conditions. Our COVID-19 Policies and Procedures apply to shore excursions and Guests must comply with them at all times. Any non-compliance shall be grounds for refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. Guests will be responsible for all related costs, fines, expenses and for proper travel documentation for any port, including for repatriation, and we shall have no liability whatsoever to the Guest as a result of such steps taken by us (see clause 2).

(3) We cannot guarantee accuracy at all times of information given in relation to any shore excursions or about the port/area you are visiting generally or that any particular excursion will take place. Failure to operate/cancellation of any particular shore excursion(s) does not constitute a significant change to your holiday arrangements and does not entitle you to any compensation other than a refund of the cost of the excursion(s) concerned where you have paid. Similarly, any liability we are found to have in relation to any shore excursion is limited to the cost of the particular excursion concerned. Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence.

(1) EU citizens require a valid EU passport, valid for at least 6 months beyond the date of completion of the cruise, in order to take any of the holidays shown in our brochures or on our website. Exception: Citizens of Schengen countries may travel with a valid identity card, provided that the booked cruise does not leave the Schengen Area. The entry and health information contained in any brochure or on our website is correct at the time of publication. Entry requirements for EU citizens holding an EU passport are shown on our website. If EU citizens holding an EU passport require a visa to enter another country, the relevant information is shown on the relevant cruise page or elsewhere on our website. If you are not an EU citizen or do not hold an EU passport, you must check the passport and visa requirements applicable to your chosen holiday (including all countries to or through which you intend to travel) and ensure you comply with them, the relevant information can be found here: CIBTvisas ( http://cibtvisas.de/leisure-eu-splash ). The required visas can then be requested via the visa and passport service provider CIBTvisas ( http://cibtvisas.de/leisure-eu-splash ). Information on entry requirements for the USA is available at http://travel.state.gov . For entry into other countries, please contact the embassy or consulate of the country(ies) concerned. All guests, including EU citizens, must check entry and other official requirements for all countries to or through which you are travelling, as well as any requirements applicable on your return to your country of residence, at the time of booking and in good time before and close to departure. Requirements are likely to change and travel restrictions may be imposed (which could be at no or very short notice close to departure) as a result of COVID-19, its variants, or other potential communicable diseases and/or illnesses. You must check for up-to-date information during your holiday.

(2) The time involved in obtaining any EU citizen's passport will vary and you should check the position with the relevant passport agency. Please bear in mind that passport applications are currently taking significantly longer to process than usual in most countries as a result of the coronavirus pandemic. Please ensure you check the latest position on applying for or renewing a passport at the earliest opportunity.

(3) In order to enter the USA, every person travelling (including children) must have a visa unless they qualify for the Visa Waiver Programme (VWP). Most EU holidaymakers will qualify for the VWP but please see the important note below. All visitors to the US (including children) who are eligible for the VWP must apply for authorisation to travel to the US in advance in accordance with the Electronic System for Travel Authorisation (ESTA). You must complete an online application for authorisation to travel on the ESTA website (details below) at least 72 hours before your flight or sailing to the US departs but you are recommended to apply earlier. Providing the application is accepted, you will be provided with approval via the website. Approval is usually provided very quickly but can take up to 72 hours if data needs to be checked. You should make a note of the ESTA approval number when you receive it.

(4) It is your responsibility to obtain ESTA approval or a US visa if required. If you fail to obtain authorisation to travel through the ESTA website or a US visa in advance of travel, you will not be allowed on your outbound flight or sailing to the US. Full cancellation charges will then apply. The ESTA website can be found at https://esta.cbp.dhs.gov/esta .

Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. You will need to apply for a visa if you have ever been arrested (even if you were not convicted of an offence) or have a criminal record of any description. Other exceptions also apply. EU citizens should make enquiries with the US embassy or consulate in their country of residence. Visa requirements may change. Further information on entry requirements for the USA are available at http://travel.state.gov . You must also check entry requirements at the time of booking and in good time before departure as requirements may change.

(5) Current entry requirements for minors into Canada and the U.S. - Adults travelling with minors under the age of 18 into the U.S. who are not the minor's parents or legal guardian must be in possession of a notarised parental/guardian consent letter that authorises the minor's travel and medical treatment in cases of emergency. Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor.

(6) It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with COVID-19, its variants, and any other communicable disease and/or illness) in good time before departure. Details should be available from your specific national ministry of health or adequate local government bodies related to consumer and travel health questions in your country and your local EU governmental website. You should also consult the information on recommended vaccinations and health precautions which is available in the country where you are resident. If you are a citizen of an EU/EEA country and are visiting an EU/EEA country, you should obtain an EHIC (European Health Insurance Card) or equivalent in your home country prior to departure. An EHIC is not a substitute for travel insurance. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. Please therefore check with a doctor or clinic or other reliable source of information not less than six weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information. Please be aware that there may be enhanced screening/monitoring at exit and entry points in the UK, throughout Europe, and overseas which may delay embarkation or disembarkation. In certain situations, and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival.

(7) It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents, as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly. If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 8.

(8) Contagious or Infectious Diseases other than COVID-19: We may refuse to embark or may disembark, or refuse to reboard after going ashore or confine to cabin any Guest at any port who, in the opinion of the Master, ship's medical personnel or other authorised ship's officer, might be excluded from landing at destination by immigration or other governmental authorities or who may be suffering from contagious or infectious disease or whose presence, in the opinion of the Master, may be detrimental to the comfort or safety of other guests or the crew. In such cases the Guest concerned shall not be entitled to any refund of the holiday cost or compensation of any kind. Additionally, we will have no liability for any costs or expenses they incur as a result. In cases of quarantine of the ship involving detention of guests, each Guest must bear all risk and expense thereby caused and will be charged for food and accommodation during the period of detention, payable day by day, if maintained on board the ship, and for all other quarantine fees and expenses assessed or incurred in respect of the Guest.

(9) The Foreign Ministry of your country of residence may have issued information and advice which is relevant to your holiday. You are strongly recommended to read this before booking as well as close to and in good time prior to departure. Please visit your local EU government website for further details.

(1) For security reasons, the United States, most European and many other countries now require airlines to provide information about their passengers before they fly. This may be referred to as Secure Flight Passenger Data (SFPD) or Advance Passenger Information (API). Where you make a flight inclusive booking with NCL, we need to collect this information on the airline's behalf.

*A redress number is a number which passengers who have previously encountered misidentification when flying or attempting to fly in or to the United States can apply for in the US so as to avoid future problems.

For further information on SFPD (including redress numbers), see www.tsa.gov/SecureFlight

(2) The above information must be provided at the time of booking a flight inclusive holiday with NCL or, if not provided at the time of booking, immediately on request. Failure to do so, or the provision of inaccurate or incomplete details, will result in our being unable to take your booking, your booking being cancelled or your being denied boarding on your flight or entry into the US and/or any other country(ies) to which the requirement applies, as applicable. Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result.

(3) Where you book cruise only with us, you are responsible for providing the above information to the airline, if booking direct, or to your travel agent or tour operator, when requested to do so for all flights for which SFPD or API is required. If, as a result of failure to provide information when required or the provision of inaccurate or incomplete details, you are unable to take your NCL cruise, cancellation charges will apply as set out in our Terms and Conditions.

Please note: the provision of SFPD or API is a separate requirement to the Electronic System for Travel Authorisation or ESTA – see clause 18 of our Terms and Conditions.

(1) In the unlikely event that the arrangements shown on your confirmation cannot be provided as a result of the insolvency of NCL (Bahamas) Ltd. for bookings made, insurance has been arranged with International Passenger Protection Ltd. to ensure that you are adequately protected. You will either receive a refund of the price paid (if you have yet to travel) or receive reimbursement of necessary expenses you are forced to incur in order to return home (where your contracted arrangements include return travel).

For all bookings made in a country which is a member of the European Economic Area (which is all EU member states together with Norway, Iceland and Liechtenstein), plus Monaco and Gibraltar, insurance cover has been arranged via Liberty Mutual Insurance Europe SE, Luxembourg. For Switzerland, insurance cover has been arranged via Liberty Mutual Insurance Europe SE - Switzerland.

For further information, please refer to the insurance certificate provided for your booking.

(2) We are also bonded with the Federal Maritime Commission in the USA.

(1) In the event of delay at your outward or homeward point of departure we cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11).

(2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. The ship also has liberty to deviate from the advertised route and/or timetable , and to call or omit, advance or delay calling at any port or place to tow and assist vessels and to offer or render assistance to preserve life or property or for any other reason or purpose which in the judgment of the Master of the ship (whether alone or acting on advice from others) is reasonable including, but not limited to, weather conditions, operational matters, the medical condition of anyone on board, the safety, comfort or convenience of guests and any measures, actions, precautions or requirements which may have been introduced as result of COVID-19, or any other health emergency. Such deviation shall not give rise to any liability on our part and shall not represent a significant change to the holiday.

(1) In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm .

(2) We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking if your holiday is flight inclusive. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will advise you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.

(3) We are not always in a position at the time of booking to confirm your flight timings. The flight timings on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your e-tickets which will be available approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets are made available - we will contact you as soon as possible if this occurs.

(4) Any change in the identity of the carrier, your departure airport, flight routing or flight timings will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Terms and Conditions.

(5) If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 (Changes and cancellation by us) will apply.

(6) It is the responsibility of the Guest to a) check their baggage allowance for all flights; if you are booked on different carrier(s) or in a different class of travel to/from the ship, your baggage allowance may differ between flights - please ensure you check the airline websites of each carrier in your itinerary; b) check the departure and arrival terminals of all flights; c) ensure you arrive at check-in and departure gate by the appropriate time with all proper and necessary documentation. Due to airline restrictions, we are not always authorised to pre-reserve seats for our Guests. We are not responsible for pre-assigned seating prior to flight departures for any reason. Guests are advised to contact the airline(s) directly to confirm pre-assigned seating. Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. Airline tickets can only be issued on receipt of full payment for the cruise holiday. We/the airline will endeavour to satisfy any special service(s) requests such as adding frequent flyer numbers, requesting special meals or mobility assistance. Some airlines restrict the accumulation and/or use of frequent flyer miles in conjunction with the fares we use. Guests are at all times responsible for paying all service fees imposed by the airlines. These fees are at all times non-refundable.

(7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. These can be viewed on the airline's website. If you breach or fail to comply with the airline's terms and conditions or become liable to make any payment to the airline and the airline as a result seeks payment of any sum from us, we will be entitled to claim that payment from you.

(8) Airlines limit their liability in accordance with applicable international convention and regulation.

You must comply with the boarding requirements detailed in our Frequently Asked Questions on our website or otherwise advised to you. If you need assistance with embarkation or disembarkation as a result of reduced mobility or a disability, please see clause 16. If you do not arrive to embark on time at any port or place then we shall have no liability in respect of the consequences. We shall not be obliged to delay departure or deviate from the intended itinerary and you must bear any and all costs arising as a result. Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you.

(1) Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. Additionally, unless otherwise specified at the time of booking, fares do not include travel insurance, drinks, service charges, gratuities relating to services, charges (e.g. VAT) imposed by local authorities whilst in port or within territorial waters on goods and services provided onboard ship, hotel meals, shore excursions, connecting regional flights (unless booked with us at the same time as you make your cruise booking), personal expenses, dining at certain on-board restaurants and any other item not expressly included in the fare. Fares published are guideline prices, may be subject to change at any time and are subject to availability. Except where indicated, advertised fares are per person, based on double/twin occupancy and include relevant government fees and taxes in the amounts current and applicable at the time of publication.

(2) Where services or goods are provided on board the ship, payment must be made before you disembark. Any such services or goods might incur charges (e.g. VAT) imposed by local authorities whilst in port or within territorial waters. For example some countries require the payment of VAT locally on goods and services. We will do our best to advise you of any such charges in advance of your cruise.Without prejudice to any lien over your goods, you agree that we shall be entitled to prevent any baggage or goods belonging to or travelling with you from leaving the ship until all sums owed to us by you have been paid in full.

You must have received all vaccinations necessary for the holiday in good time prior to the commencement of your holiday and you must have available for production as required during the holiday your passenger ticket, valid as required for the holiday, passport, visas, medical card, vaccination record and any other documents, including those which are as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) necessary for the scheduled ports of call and disembarkation. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly (see also clause 18(7)).

(1) You are subject to any and all baggage restrictions applied by any carriers during the holiday, including air and land carriers. You are responsible for checking these prior to departure and accept responsibility for any baggage disallowed or additional charges caused by restrictions including any excess baggage charges levied by any air carrier. Our requirements for cruises are as follows. Only such clothes, effects and gifts as are appropriate for the cruise may be brought on board by each Guest. Each Guest may bring on board two pieces of baggage, with each piece weighing a maximum of 20 KG. Each piece of baggage must be distinctly labelled with the Guest's name, name of the ship, cabin number and sailing date. Any Guest wishing to bring on board baggage in excess of 40 KG in total must seek prior approval from us.

(2) You must not carry firearms, explosives, substances which may be illegal in certain jurisdictions, flammable materials or other hazardous or illegal items. Any such items or noxious substance in your possession on embarkation shall immediately be surrendered to an appropriate member of staff and may be confiscated, destroyed or surrendered to authorities. You must not bring on board any intoxicating liquors or beverages or any drugs. Any such items in your possession on embarkation shall immediately be surrendered to the ship's Master. You shall have no claim for any loss or inconvenience incurred

(3) The ship's Master or any crew member acting under the authority of the Master shall be entitled to enter the Stateroom occupied by any Guest for the purposes of searching for controlled or prohibited substances or for purposes connected with repair, maintenance work, security or safety. The Guest agrees to submit to any personal search or search of luggage and goods where such search is reasonably required by us or any supplier in the interests of security or safety or by any third party acting with appropriate authority.

(4) You must place luggage not retained in a Stateroom in the ship's baggage room or safe and obtain a receipt from us for that luggage. You must ensure that no valuable or important items are left in such luggage - see clause 12(6).

(5) During any transfer of luggage, including upon departure from any hotel or airport, arrival at any new destination or upon change of vehicle or means of transport, it is your responsibility to identify your luggage and ensure it is dealt with as may be appropriate for delivery to the next destination. Any property left on a ship at final destination may be stored and repatriated at the Guest's expense.

(6) Pets, birds, livestock and other animals are not allowed on board the ship. Guests with a disability or with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). Please advise us at the time of booking if you wish to bring a registered assistance dog with you.

(1) For some cruises, you can book transfers between the airport and ship (and vice versa) with us where you have made your own flight arrangements, subject to the following terms. The following terms also apply, except where otherwise stated, to transfers between airport and ship which form part of a flight inclusive booking made with us or where you book them with us at the same time as you make your cruise only booking.

(2) For cruise only bookings, transfers may be booked at the same time as your cruise or at a later date but as they are subject to availability, you are recommended to book them as soon as possible. Transfers are only available on the days the cruise starts and ends. The cost of the transfers is payable with the balance of the cruise cost. Transfers may be cancelled without charge prior to balance due date. After balance due date, cancellation is subject to the same cancellation charges as the cruise. Flight details should be provided when booking your transfer. You should notify us as soon as possible in the event of any change in these details. Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. Where we cannot do so, the transfer may be cancelled as referred to above.

(3) You will be provided with a voucher for your confirmed transfer which you will need to present before you will be allowed to board your transfer vehicle. If you don't have your voucher with you at this time, you may be unable to travel on your transfer. Transfers will depart from the airport or the port, as applicable, at a notified time from a designated departure point. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. Transfers will usually be provided on a coach but we reserve the right to substitute any other type of vehicle at our discretion including a mini bus or taxi.

(4) We have no liability to you if you miss your transfer for any reason (including, without limitation, as a result of flight delay, cancellation or any other reason outside your control) or are refused access to the transfer for any reason referred to in this clause or any other clause of these Terms and Conditions. Where you miss your transfer for a reason outside your control, we will endeavour to accommodate you on a later transfer if there is one, subject to availability of space, but do not promise to do so. No refund will be provided for any missed transfer or for any transfer to which you are refused access in accordance with this clause or any other clause of these Terms and Conditions. We will not be responsible for arranging or meeting the costs of any alternative form of transport.

(5) You are responsible for ensuring your luggage is properly loaded on the transfer vehicle and promptly collected on arrival at the port or airport. Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. We have no liability for any luggage or personal possessions carried or intended to be carried on any transfer (including, without limitation, for any loss, damage or theft of or from the same). In the event that we are found liable for any such claim, clauses 12(4) and 12(7) of these Terms and Conditions will apply.

(6) All transfer times provided are an estimate only based on the most direct route between the airport and port and assume no delays will be encountered. We make no warranty or representation as to the time or route any particular transfer will take. For transfers which do not form part of a flight inclusive booking or are not booked at the same time your cruise only booking is made, and providing we have selected a reputable transfer operator, we have no liability to you of any description on any basis in the event that you fail to arrive at the port prior to the latest check-in time for embarkation on the ship or at the airport prior to latest check-in with the airline as a result of any delay or failure in the operation of the transfer at any stage (including prior to departure from the airport or port) for any reason. Such reasons include, without limitation, traffic congestion, accident, breakdown (whether or not the accident or breakdown directly involves the transfer vehicle), diversion, road closure, road works and any force majeure. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. You will be responsible for meeting all costs and expenses incurred as a result including, where applicable, those involved in joining the ship at a later port of call. We will not be liable to make any refund, meet any costs or expenses or pay any compensation or other sum of any description as a result. For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care.

(7) We and the operator of the transfer have the right to refuse access to the transfer in the event that you are or appear to be intoxicated or under the influence of alcohol or drugs or behaving in a manner which is causing or may cause distress, disturbance or danger to any person travelling on, or the driver of, the transfer vehicle or damage to any property.

(8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. Claims involving luggage or personal possessions are subject to this clause. For claims involving death or personal injury, we will not be liable for the operation of the transfer itself or for the acts or omissions of the transfer operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the transfer (other than our own employees). We will have no further or greater liability. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us.

Except as otherwise set out in these Terms and Conditions, you must indemnify us for any expense incurred or suffered by us which is not included in the holiday price you have paid to us including (without limitation) expenses relating to medical, dental or similar treatment, accommodation, transportation, repatriation or damage to property. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information).

(1) The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued a series of comprehensive sanctions against various countries, and specifically, North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria, Iran, Russia and Belarus. These sanctions limit the ability of cruise lines to conduct business with these countries and their citizens, which includes allowing citizens of those countries to sail onboard our ships. Accordingly, it is Norwegian's policy that if you are a citizen or resident of any sanctioned country, we will be unable to accept and will be entitled to cancel your booking and refuse boarding, unless you can satisfy the following conditions by providing us with:

a. proof of citizenship in a non-sanctioned country; OR proof of residency in a non-sanctioned country; AND

b. evidence that you are funding the cruise, including all onboard charges, through a bank associated with a non-sanctioned country.

(2) You must be able to satisfy all of the above conditions in order to sail onboard a Norwegian Cruise Line ship. If you cannot do so when requested (which may be at any stage including during your online check in) and we cancel your booking, cancellation charges as shown in clause 8 will be applied. No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. Any booking from a citizen or resident of a sanctioned country without prior full compliance with the above conditions does not constitute a waiver of these conditions or confirmation that they have been complied with. It is the responsibility of the guests concerned to ensure they are in a position to comply before making a booking with Norwegian.

The above conditions will apply in respect of any other country against which comparable sanctions are issued by the United States.

Guest, including all Guests named on the reservation(s), agrees to comply with NCL’s policies concerning any and all applicable United States Department of the Treasury through the Office of Foreign Assets Control (“OFAC”) regulations which can be found at https://www.ncl.com/freestyle-cruise/cruise-travel-documents#travel-sanctions-regulations . Guest agrees that to the extent Guest violates such policies or is subject to OFAC sanctions, Guest will be refused passage and Guest, along with any other guests included in Guest’s reservation(s), will not be entitled to a refund of any amounts paid to NCL.

The Guest consents to NCL's use and display of the Guest's likeness in any video, photograph or other depiction for any purpose, commercial or otherwise, without compensation or liability of any kind. The Guest's consent extends to minors and other persons in the care and charge of the Guest. Guest further agrees that any type of photograph or recording, in any audio or video format, of the Guest, other guests, crewmembers, independent contractors, concessionaires, guest entertainers or any other third party onboard any of Carrier's vessels or depicting said vessels, their design, equipment or any other feature or part of said vessels, shall not be used by Guest for any commercial purpose, or other financial gain, personal or otherwise, including but not limited to in any media format or broadcast, or for any other use without the express written consent of Carrier. NCL is permitted to take any and all reasonable measures to protect NCL and enforce this provision. The Guest understands and agrees that onboard photographers may photograph Guest and minors and other persons in the care and charge of the Guest, and that those photographs may be processed, displayed and sold to Guests and others. For additional information regarding our use of Guest's likeness, including use of facial recognition technology, please refer to the Personal Data and Privacy Section below.

PERSONAL DATA AND PRIVACY

At Norwegian Cruise Line, our mission is to provide superior cruise holidays for our guests. This mission covers all of our activities including the products and experiences we offer on board our ships and extends to our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs" and other online or mobile offerings (which we collectively call the "Services"). Our Services are owned and operated by Norwegian Cruise Line.

Our privacy policy describes what data we collect online and offline and how we use, share, and secure that data. It also describes your choices regarding use, access and correction of your personal data. Personal data is information, or a combination of different types of information, that could reasonably allow you to be identified.

a. The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on our website. We may update our privacy policy without prior notice. Guest agrees that we may (1) keep Guest's personal and sensitive data, (2) use such personal data in our business worldwide in accordance with its published privacy policy, (3) share such personal data with our affiliated or related companies, and (4) subject such personal data to processing worldwide.

b. Guest agrees that we may disclose personal or sensitive data to unaffiliated third parties (1) with the Guest's consent or authorisation, (2) to help complete a transaction for the Guest, (3) to comply with laws, regulations, governmental and quasi-governmental requests, orders or legal processes, (4) to enforce this Contract or other agreements or to protect the rights, safety or property of us or others, (5) as part of a purchase, sale, or transfer of assets or our business, (6) to our agents or service providers to perform functions on its behalf, or (7) as otherwise described in our privacy policy.

c. Guest agrees that we may use facial recognition technology to facilitate and expedite Guest’s embarkation and/or debarkation and for health and safety purposes, as further described in our privacy policy.

We encourage you to review our privacy policy which can be found at www.ncl.com/about/privacy-policy if you want additional information on a particular topic. If you have any questions about how we handle or protect your personal data, please contact us at [email protected] .

Tour Operator: NCL (Bahamas) Ltd., 7665 Corporate Centre Drive, Miami, Florida 33126, USA

Administrative partner: NCL (Bahamas) Ltd., Kreuzberger Ring 68, 65205 Wiesbaden, Germany

Insurer: International Passenger Protection Limited, IPP House, 22-26 Station Road, West Wickham, Kent BR4 0PR, United Kingdom

Via Liberty Mutual Insurance Europe SE

Need Help Planning the Perfect Holiday?

0333 2412319

IMAGES

Why You Should Know About Cruise Line Cancellation Policies
Why You Should Know About Cruise Line Cancellation Policies
The Ultimate Guide to Cruise Line Cancellations and Refund Policies
Princess Cruises Cancellation Policy: Can I Get a Refund?
Why You Should Know About Cruise Line Cancellation Policies
Carnival Cruise Lines: NEW Cancellation and Ship Sanitation Policy

VIDEO

Cruise Cancelled Don’t Let This Happen To You!
Celebrating 20 Years of Travel

COMMENTS

Consumer Disclosure Notice
You understand and acknowledge that your Cruise Planners® Travel Advisor has no control over your travel provider's policies, which in addition to applicable law, will solely govern any cancellation, rebooking, and refund related to the travel services. Additionally, you acknowledge that travel provider vaccination policies may change even ...
Terms & Conditions
Web Site Terms and Conditions ("Terms") Please read the following Terms carefully before using the following websites of CP Franchising, LLC dba Cruise Planners ("CP"): www.cruiseplanners.com, www.cruiseplannersfranchise.com, our travel agent websites and any other online features, services and/or programs offered by CP (collectively ...
Cruise Line Cancellation Policies: A Closer Look
Celebrity Edge (Photo: Cruise Critic) Note: The cruise cancellation penalties outlined below are defined for cruises purchased on or after April 16, 2018. For All Cruises of Four Nights or Less ...
Here Are the Standard Cancellation Policies for Each Major Cruise Line
180-151 days | $250 per person (may be converted to a future cruise credit redeemable on bookings made up to 12 months after cancellation for travel any time) 180-151 days for Owner's, Vista and ...
FAQs: Cancellation Policy & How to Cancel
In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Contact your local office or travel agency for details. Cancellation notices are effective when received by the ...
The Best Ways to Book a Cruise
It's the best way to book a cruise using a travel planner because it offers a low-price guarantee without charging extra fees for the planner. The downside is that online pricing is not "live ...
An Updated Guide to Ocean Cruise Cancellation Policies and Relaunched
Or, passengers can request a 100% refund. According to Oceania's updated cancellation policy, cruises can be canceled up to 48 hours in advance of sailing for a full future cruise credit. This applies to existing bookings departing 2020-2022 and new reservations made by July 31 for cruises leaving 2020-2022.
Cruise Cancellations Policy FAQ: Is There a Penalty?
Learn everything you need to know about our cruises cancellation policies in Royal Caribbean's Frequently Asked Questions (FAQ). ... Guests can cancel existing orders for pre-cruise products including Shore Excursions, Beverage Packages, Specialty Dining and Spa services via My Royal Cruise. Guests who have a reservation with payment may also ...
Planner Cancellation Policy
Just to double-check, if I need to cancel something I purchased with the planner less than 48 hours before cruise, it is no longer refundable, but becomes OBC. Is this correct? Thanks. Jump to content. Help Ukrainian Families in Need: World Central Kitchen Donation Match ... Planner Cancellation Policy ...
Cruise Cancellation Policies: What To Know
Standard cruise cancellation policies. Remember that these more lax regulations will only be in effect for the foreseeable future. In the past, cruise lines had considerably more stringent policies regarding the cancellation and modification of reservations. For instance, if you cancelled your trip less than ninety days before it was scheduled ...
Cruise Cancellation and Itinerary Change Policy
If we are able to secure a replacement port, guests will receive a refund if there is any overage between the taxes, fees and port expenses of the cancelled and the replacement port. Should there be additional sea days, our entertainment team will be ready to make your time on board fun and memorable. This policy can also be found in Section 8 ...
Cancellation & Refund Policy
The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Read our Passage Contract to learn more about ...
Cruise Planners Reviews, Complaints, Customer Service
Cruise Planners consumer reviews, complaints, customer service. Customer service contacts and company information. Write a review ... it still would not have changed the facts behind the whole trip or its cancellation policies, and again, [redacted] is more than willing to reinstate the whole trip for you with no penalty, or put your $400 ...
Passenger Cancellation Terms
American Cruise Lines' 24-hour cancellation policy allows you to reserve your cruise knowing that if you change your mind within 24 hours you will receive a 100% refund. Cancellation requests must be received within 24 hours of initial payment. After 24 hours cancellation charges apply. All cancellation requests must be received by email to ...
Best Cruise Insurance Plans Of April 2024
Best Cruise Insurance Plans. WorldTrips - Atlas Journey Premier. Nationwide - Cruise Luxury. TravelSafe Insurance - Classic. AIG - Travel Guard Preferred. AXA Assistance USA - Platinum ...
I need to cancel my booking, is there a penalty?
From 29 to15 days prior to sailing, the penalty is 75% of the total fare or the standard deposit amount, whichever is greater. From 14 days prior to sailing to the day of your cruise, the penalty is 100%* of the total fare. No refunds will be made if you do not show up for your cruise or if you interrupt or cancel your vacation once it has begun.
Guide to the Disney cruise cancellation policy (2024)
If you cancel between 89 and 56 days, you'll lose 50% of the vacation price per guest. The amount increases to 75% if cancelled between 55 and 30 days. Finally, you will lose 100% of the vacation price per guest if you cancel your Disney cruise in a suite or concierge room 29 days or less before your cruise.
Cancellation policy by cruise line
Cancellation policies by cruise line (thanks for visiting — we are in the process of many updates!) Adventure Smith Explorations A cancellation by the client must be made in writing. The date that AdventureSmith Explorations or its agents receive the letter determines the cancellation charge applicable. Cancellation fees are as follows: Land and Internal Air Cancellations Fees per Person ...
Ultimate Guide to Princess Cruises Cancellation Policy: Everything you
Princess cruise with confidence cancellation policy. Princess Cruises offers a flexible and reliable cancellation policy, providing peace of mind to travelers. Passengers can cancel their booking up to a certain number of days prior to departure and receive a full refund or credit towards a future cruise. The specific cancellation period varies ...
Your Guide to Norwegian Cruise Cancellation Policy: Explained
Norwegian Cruise Line's cancellation policy for 2023 offers flexibility and peace of mind for travelers. If you need to cancel your cruise, the cancellation fee will vary depending on the timing. For cancellations made more than 120 days prior to the departure date, there is no fee. However, if you cancel within 120 days of departure, fees ...
Everything You Need to Know: Norwegian Cruise Cancellation Policy
The amount you will lose depends on various factors, including the timing of your cancellation. If you cancel within 119 to 61 days before departure, you may incur a penalty of up to 25% of the total cruise fare. Cancelling between 60 and 30 days prior to departure may result in a penalty of up to 50%. Within 29 to 15 days, the penalty could ...
Cancel Reservation
For assistance with your Disney Cruise, please call (800) 951-3532. Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time. Guests under 18 years of age must have parent or guardian permission to call. Frequently asked questions on how to cancel or modify your Disney Cruise Line reservation.
Cancellation Fee Schedule
90 - 61 days. 75%. 0%. 60 days or less. 100%. 100%. *Cancellation Fee for 3-8 Guests will also follow the schedule outlined above. Cancellation Fees on Cruise Fares, Air Add-Ons, Land Packages, Ground Transfers and Other Add-On Charges. Cancellation fees for cruise, air, land and other charges will follow the schedule above and apply to all ...

Terms & Conditions

Modal title

Search Travel Market Report

Here Are the Standard Cancellation Policies for Each Major Cruise Line

Galapagos Expedition Series

Frequently Asked Questions

You’re our first priority. Every time.

The Best Ways to Book a Cruise

What is the best way to book a cruise?

For sailings across the Caribbean, Mexico or Central America: CheapCaribbean

For consulting reviews from other cruisers: Cruise Critic

To review several cruise prices at once: CruiseDirect

For budget-friendly options: Priceline

For booking travel experiences beyond the cruise: TripAdvisor

To match with a vacation planner: Avoya Travel

To book a vacation package with an airline or hotel

Delta SkyMiles Cruises

United Airlines Cruises

Marriott Bonvoy Cruises

For cruise package deals: Costco Travel

Directly with the Cruise Line

Comparing cruise prices across websites

Mitigate cancellation policy risks with travel insurance

Travel cards with cruise benefits

Booking a cruise recapped

How to maximize your rewards

Questions related to Payment & Cancellation Policies

My Personas

Planner Cancellation Policy

Recommended Posts

Link to comment

Please sign in to comment

Announcements

Features & News

Cruise Cancellation Policies: What To Know

Similar Posts

Discover The Mediterranean Next Summer On This Dreamy Celebrity Cruise

Wonder Of The Seas Review: Royal Caribbean’s Newest Ship

Which Is The Best Cruise Line In The World? 31 Top Companies

Top 6 Reasons To Go On Your First Cruise

The Best Private Yacht Charters For Small Groups

Azamara Journey Cruise Ship Review

Leave a Reply

Standard Policy for Guest Cancellations, Refunds & Final Payment

Refund Schedules & Final Payment Due Date

Cruise Cancellations & Refunds FAQs

You May Also Like

Find Cruises & Cruisetours

The Onboard Experience

Cruise Planners

Write a review of Cruise Planners

Never Miss a Cruise Deal

Have Fun. Be Safe

Travel Documentation and Online Check-in

Getting There

Before You Board

Youth and Family

Things to Know

Onboard Celebrations

Dining and Beverages

Onboard Communication

Money and Gratuities

Shipboard Health and Safety

Debarkation - After Your Cruise

I need to cancel my booking, is there a penalty?

Was this answer helpful?

PLAN A CRUISE

Group Travel

Already Booked

Customer Service

About Carnival

Cancellation policy by cruise line

Cruises of 31-days or less:

Cancellation Policy Exception

Leave a Comment Cancel reply

We would love to have you subscribe for travel updates, news and great offers directly from the cruise lines!

Your Guide to Norwegian Cruise Cancellation Policy: Explained

Can I cancel my cruise for a full refund?

How much do you lose if you cancel a cruise?

Can you cancel a cruise for medical reasons?