gateway definition travel and tourism

What Is a Gateway in Travel and Tourism?

By Robert Palmer

When it comes to travel and tourism, the term “gateway” is often used to describe a city or airport that serves as a starting point for a journey. But what exactly is a gateway? In this article, we’ll explore the concept of gateways in travel and tourism, and why they play such an important role in the industry.

What Is a Gateway?

A gateway, in the context of travel and tourism, refers to a location that serves as an entry point or starting point for travelers. This could be an airport, seaport, train station, or even a major road or highway. Gateways are typically located in major cities or regions that are popular tourist destinations.

Why Are Gateways Important?

Gateways are important for several reasons. First, they provide easy access to popular tourist destinations.

For example, if you’re planning a trip to Europe from the United States, you’ll likely fly into a gateway city like London or Paris. From there, you can easily travel to other parts of Europe via train or plane.

Secondly, gateways serve as hubs for transportation networks. Airlines often use gateway airports as connecting points for flights to other destinations. This allows travelers to easily connect between different airlines and routes.

Finally, gateways also serve as economic engines for local communities. The influx of tourists can boost local businesses and create jobs in hospitality and tourism-related industries.

Types of Gateways

There are several types of gateways in travel and tourism:

• Airport Gateways: These are airports that serve as entry points for international travelers.
• Cruise Port Gateways: These are seaports that serve as starting points for cruises.
• Railway Gateways: These are train stations that serve as entry points for travelers arriving by rail.
• Highway Gateways: These are major roads or highways that serve as entry points for travelers arriving by car or bus.

Examples of Gateways

Some of the most well-known gateways in the world include:

• London Heathrow Airport (LHR): This airport serves as a gateway to Europe and the United Kingdom.
• Miami Cruise Port: This port serves as a gateway to the Caribbean and South America.
• Tokyo Station: This railway station serves as a gateway to Japan.
• Interstate 95: This highway serves as a gateway to major cities on the East Coast of the United States, such as New York City and Miami.

In Conclusion

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Do you have a glossary of travel, tourism & hospitality terms?

Every industry has its own jargon and lingo. tourism is no different. here's a great list of tourism terms that you should know..

The list has been compiled by the world-class team of strategists, consultants, educators and established tourism experts at the nonprofit Tourism Academy . Our team offers relationship powered professional development, trade marketing, tourism development and consulting solutions. 

Glossary of Tourism Terms

adventure travel:  a type of niche tourism, involving exploration or travel with a certain degree of risk (real or perceived), and which may require special skills and physical exertion 

affinity group : a group of people linked by a common interest or purpose. See also pre- formed group. 

agent : one who acts or has the power to act as the representative of another. A person whose job it is to arrange travel for end clients (individuals, groups, corporations), confirming travel components and simplifying the planning process for customers, providing consultation services and travel packages. 

American Bus Association (ABA) : A trade organization consisting of member bus lines throughout the country. www.buses.org 

American National Standards Institute (ANSI): A private non-profit organization that oversees the development of voluntary consensus standards for products, services, processes, systems, and personnel in the United States. www.ansi.org

American Society of Travel Agents (ASTA):  The oldest and largest travel agent organization in the world with travel agents being the primary members. Other companies providing travel industry products and services can be associate members. www.astanet.com 

Application Programming Interface  ( API) : a code that allows two software programs to communicate with each other. 

attrition : Shortfall of sleeping room block pick-up or food-and-beverage projections from numbers agreed to in a contract. Penalties for attrition may be outlined in a contract’s attrition clause. 

Average Daily Rate (ADR) : a statistical unit that represents the average rental income per paid occupied room in a given time period. 

back of house : a business term that refers to parts of a business operation that customers do not see. This may refer to mechanical rooms, accounting offices, kitchens, and those persons who are engaged in those areas. 

block : a group of rooms, tickets, seats or space reserved for a specific customer - usually for a set period of time. Room blocks are commonly reserved for conventions, meetings or groups in general. Room blocks may also be allocated to high volume buyers (wholesale, receptive, tour) who intend to sell them as tour components on an ongoing basis. A room block is usually under a firm agreement and is for a set period of time. 

Brand USA : A public/private partnership to promote inbound tourism to the United States and communicate US entry/exit policies. Also known as the Corporation for Travel Promotion. www.thebrandusa.com 

bulk pricing : the practice of offering exceptionally low, typically non-commissionable rates to high volume buyers who purchase a specified number of units to resell at a mark up. 

campaign : A specific, defined series of activities used in marketing a new or changed product or service, or in using new marketing channels and methods. 

Certified Tour Professional (CTP) : A designation administered by the National Tour Foundation and conferred upon tour professionals who complete prescribed evaluation requirements. 

certificate:  an official document attesting to a fact such as a level of achievement in a course of study or training.

certification: the action or process of providing someone or something with an official document attesting to a status or level of achievement. See also: American National Standards Institute

certified: officially recognized as possessing certain qualifications or meeting certain standards. 

Certified Travel Counselor (CTC) : A designation conferred upon travel professionals who have completed a travel management program offered by the Institute of Certified Travel Agents. 

Certified Meeting Planner (CMP) : A designation conferred upon convention and meeting management professionals who have completed an application and written exam offered by the Events Industry Council. 

channel manager : a system or platform that coordinates the distribution of product details, inventory and pricing in real time across multiple sales “channels” 

charter : to hire for exclusive use any aircraft, motorcoach, cruise ship or other vehicle 

class of service : a parameter used to differentiate the types of accommodation offered by travel suppliers, often denoted by fare code on air tickets. Classes may reflect differences in space, comfort, amenities and cabin service. Ex: First Class, Business Class, Coach Class or please hold this chicken until we land. 

commercial rate : A special rate given by a hotel or rental car, motor coach, bus or passenger transport company to an organization based on either the volume of business done or the type of accommodation or rental car. Also referred to as a corporate rate. 

commission : The varying amount paid by suppliers to travel agents for the sale of travel products and services. 

commissioned tours : A tour available for sale through retail and wholesale travel agencies, which provides for a payment of an agreed upon sales commission either to the retail or wholesale seller.

complementary : goods or services that add to the value of another good or service. Ex: peanut butter complements jelly

complimentary (comp) : Service, space or item given at no charge.

complimentary (comp) ratio : The number of rooms, tickets, meals or service items provided at no cost based on the number of occupied rooms.

• The industry standard is one complimentary room per 20-50 rooms occupied per day. 
• The industry standard for ticketed attractions and restaurants is one complimentary admission/meal per 10-20 paid. 

complimentary registration : Waiver of registration fees. 

concierge : a hotel employee whose job is to assist guests by arranging tours, local transportation, making reservations for theater or restaurants, etc. 

Convention & Visitors Bureau (CVB) : A nonprofit organization supported by bed taxes, government budget allocations, private memberships or a combination of these. A CVB promotes tourism, encourages groups to hold meetings and trade shows in its city, and assists groups before and during meetings. 

consolidator : a person or company which forms groups to travel using group rates on to increase sales, earn override commissions or reduce the possibility of tour cancellations. 

consortium : a loosely knit group of independently owned and managed companies such as travel agencies, tour operators, hotels, or other suppliers, with a joint marketing distribution process 

convention and visitors bureau (CVB) : a nonprofit local organizations charged with representing (and promoting) a specific destination. CVBs are funded by transient room taxes, government budget allocations, private membership dues, sponsorship sales and program participation fees, or a combination of these mechanisms.  See also: destination marketing organization 

co-op marketing: outreach activities that help multiple suppliers reach the target audience by sharing costs, resources and tactics. 

course: a series of lessons or modules to teach the skills and knowledge for a particular job or activity. 

destination : a place where travelers might visit. This may be any neighborhood, city, region or country that can be marketing as a single entity for tourists. 

destination management company (DMC) : Company or professional individual engaged in organizing tours, meetings of all types and their related activities. Also referred to as a ground operator. 

destination marketing organization (DMO) : A nonprofit marketing organization for a city, state, province, region or area whose primary purpose is the promotion of the destination.  See also: convention & visitors bureau 

direct spend : the value of goods and services purchased by tourists (e.g., attraction ticket, hotel room rate and meals) 

double double : refers to a room containing two separate double beds, capable of sleeping up to four guests comfortably, sometimes referred to as a “quad” 

double occupancy rate : the price per person for a room that will be shared between two people 

dynamic pricing : the practice of varying the price for a product or service to reflect changing market conditions, in particular the charging of a higher price during times of greater demand. This is the opposite of static pricing. 

educational travel : a type of niche tourism, built around learning objectives, often to the benefit of students and/or those who share a common interest, hobby or profession 

emerging market : A group of customers who do not provide as much business as the target markets, but show interest in the destination. 

escort : a person employed or contracted by a seller of packaged travel product who accompanies tour participants from point to point often acting as a the tour operator liaison and onsite problem solver. 

escorted tour : a packaged, pre-planned itinerary that includes the services of a tour manager or tour escort who accompanies participants for the full duration of the tour 

escrow : a legal concept and financial instrument whereby assets are held by a third party on behalf of two other parties that are in the process of completing a transaction. In many places, agents and tour operators are required by law to maintain customer deposits and pre-payments in escrow until the time of service. 

excursion : a trip made for leisure, education or physical purposes. It is often an adjunct to a longer journey, cruise or visit to a place. 

familiarization tour (FAM) : A program designed to acquaint participants with specific destinations or services. Offered in groups and on an individual basis. 

folio : an itemized record of guest charges and credits, often referred to as a guest bill or statement. 

frequent independent travel (FIT) : A custom-designed, pre-paid travel package with many individualized arrangements. An FIT operator specializes in preparing FITs documents at the request of retail travel agents. FITs usually receive travel vouchers to present to onsite services as verification or pre-payment. Also known as foreign individual/independent travel or frequent individual travel. 

front office : a business term that refers to a company’s departments that come in direct contact with customers. 

gateway : a city, airport, port or area where visitors arrive. International gateway refers to places where foreign visitors may first enter a country. 

ground operator : a company or individual providing local accommodations, transfers, ticketing and related services.  See also: receptive operator 

group booking : Reservation for a block of rooms for a single group. 

group tour : A prearranged, prepaid travel program for a group usually including transportation, accommodations, attraction admissions and meals. Also referred to as a package tour. 

guaranteed departure : a tour that will definitely operate on the day it is scheduled and will not be cancelled. 

Horizontal Market : audiences for products or services that are not easily distinguished by consumer characteristics. Examples of horizontal markets include those for computer security, legal or accounting services. 

Hospitality Sales and Marketing Association International (HSMAI):  A trade association for hotel sales, marketing and revenue management professionals. 

hotel classifications : Classification of a hotel by its amenities, facilities, service and cost. Qualifications and terms may vary by country. 

• limited service or economy  is generally a reasonably priced, generally providing a bed, telephone, TV, shower and free parking. They often do not have room service or a restaurant. 
• full service  may refer to a property of any price category that offers some meeting space and features a restaurant onsite 
• moderate  medium-priced property with services and amenities such as a restaurant and possibly conference rooms. 
• upper moderate  is a property that offers special services such as a first-rate restaurant, banquet and conference rooms, valet service, room service, cable TV, and a host of other amenities. 
• luxury or deluxe  is a top-grade hotel or resort offering the highest service and the maximum variety of amenities. All rooms have a private bath, and all the usual public rooms and services are provided. 
• boutique  is loosely used to describe properties that have typically between 10 and 100 rooms and often contain luxury facilities in unique or intimate settings with full service accommodations. 

hub and spoke : a style of tour that has guests staying in a single location with excursions to nearby destinations 

incentive tour : travel experience offered to stimulate employee productivity or as a reward for sales agents 

incidentals : items not included in the package price 

inclusive : referring to a package or product price that includes all of the varying components, taxes and gratuities for a flat rate. An inclusive tour may include transportation, lodging, transfers, etc. for a set price. An inclusive meal might include food, drink, tax and gratuity. 

independent tour : a style of travel packaging that allows visitors to move about without the accompaniment of a tour manager or escort 

indirect spend : the value of all goods and services used to produce tourism output. (e.g., toiletries for hotel guests, ingredients for meals and plastic used in souvenirs) 

International Inbound Travel Association (IITA) : A trade association of inbound receptive tour operators and suppliers from the US. Formerly RSAA Receptive Services Association of America. 

incentive travel : A travel reward given by companies to employees to stimulate productivity. Also known as an incentive trip. 

inclusive tour : A specific package in which all components of the package are part of the price. Generally, an inclusive package includes transportation, lodging, meals, gratuities and taxes, and some form of sightseeing or rental car. The terms and conditions of a tour contract should specify exactly what is covered. Also referred to as an all-expense tour and an all-inclusive tour. 

inclusive rate : The rate charged to an operator that includes all service, tax, gratuities and additional fees. 

IPW : A computerized scheduled appointment show for international tour operators always held in the United States and sponsored by U.S. Travel Association. Formerly known as Pow Wow. 

itinerary : a schedule of travel components put together by an agent or operator. 

leg : a portion of a journey between two scheduled stops.

lesson: an amount of teaching given at one time; a period of learning or teaching.  

market segment : a group of consumers or buyer types that share one or more common characteristics, lumped together for sales or marketing purposes. 

markup : the difference between the cost of a good or service and its selling price. 

meet and greet : Pre-purchased service for meeting and greeting a client upon arrival in a city, usually at the airport, and assisting the client with entrance formalities, baggage and transportation. 

microlearning : a tool for training, teaching and development that delivers content in small, very specific bursts. 

module: each of a set of standardized parts or independent units that can be used to construct a more complex structure such as an item of furniture or a building. multiple lessons may be combined to create a module.  

motor coach : A large, comfortable, well-powered bus that can transport groups and their luggage over long distances. Motor coaches are normally able to accommodate 46 to 54 passengers. 

motor coach tour operator : A company that creates tours in which group members are transported via motor coach to their destination, itinerary activities and back. 

mystery tour : a short journey, usually in a bus, that people make for pleasure without knowing where they are going. 

NAJ : Producers of the RTO (receptive tour operator) summit and similar small trade show formats with a regional focus. Also referred to as North American Journeys 

net rate : A wholesale rate for groups (usually 10-15 people) which an operator may add a mark up. 

NTA (formerly National Tour Association) : A trade association of North American motor coach tour operators. www.ntaonline.com 

occupancy : the percentage of available rooms in use during a given period. 

online travel agent (OTA) : a travel website that specialized in the sale of travel products to consumers 

outbound operator (or outbound tour) : A company or tour that takes groups from a given city or country to another city or country. 

Ontario Motor Coach Association (OMCA) : A trade association of motorcoach operators based in and around Ontario province. 

package : Travel arrangements with two or more components offered for one price, inclusive of all taxes. Also refers to a single-fee booth package offered by show management. 

packager : An individual or organization that coordinates and promotes the development of a package tour and establishes operating procedures and guidelines for that tour. 

performance tour operator : A tour operator company that focuses on planning trips for groups that must perform while traveling like school bands, choral groups, etc. 

plus plus : a term used to describe a product price that does not include taxes, gratuities and/or service charges. Ex: The meal is $15 plus tax and gratuity OR $15++. 

pre- and post-trip tours : Optional extension or side trip package offered before or after a meeting, gathering or convention. 

pre-formed group : a group that contacts the tour operator to plan travel exclusively for the group members. 

rack rate : the normal rate of a product or service, before any discounts, commissions or net price arrangements 

receptive operator : A tour operator who provides local services, transfers, sightseeing, guides, etc. Many large receptive operators develop packages and sell them through wholesale tour operators in foreign countries. Also referred to as a ground operator, an inbound tour operator, a land operator, an RTO and a receiving agent. 

retail tour : A tour put together by a tour operator and sold to individuals.

request for proposal (RFP) : A document that stipulates what services the organization wants from an outside contractor and requests a bid to perform such services.

retailer : one who sells directly to the consumer.  See also: travel agent 

return on investment (ROI) : Net profit divided by net worth. A financial ratio indicating the degree of profitability. 

revenue per available room (RevPAR) : A measure used by hotels that divides revenue for a given time period by the number of available rooms for the same time period. 

sales mission : Intense selling effort in a particular locality; calling upon qualify leads. Usually performed by a group of people who may or may not all be in a sales capacity but have an interest in meeting with the same buyers. 

Seasons  (from a buyer/operator perspective): 

• looking The time of year when tour operators are looking at for new activities & vendors to include in future trips. Also known as product or catalog development season. 
• selling The time of year when tour operators are focused on reaching out to their customers, promoting future trips and selling packaged travel programs. 
• booking The time of year when tour operators are booking and confirming tour components they plan to utilize. 
• travel The time of year when the majority of the tour operators’ customers are traveling. 

Seasons  (from a supplier perspective): 

• off-season The time of year when tourist traffic, and often rates, are at their lowest because of decreased demand. Also referred to as low season, off-peak or value season. 
• peak season The time of year when demand and price is at a premium. Also known as high season. 
• shoulder season The season between peak season and off-season when demand is average and the travel product will not produce the highest price but does not need a deep discount to generate traffic.

series : describing a piece of business or scheduled itinerary that takes place on a regular frequency 

site inspection : Personal, careful survey of property, facility or area.

Skål  is a professional, fraternal organization of tourism leaders around the world, promoting global tourism and friendship. 

SMERF : Meetings acronym for a category of meeting market segments including social, military, educational, religious and fraternal type groups. These organizations often are looking for value when selecting a meeting destination. 

supplier : The actual provider of a travel product such as the hotel, attraction, restaurant, airline or car rental agency; not the travel agent or tour operator selling the product. 

STAR (STR) Report : a tool used to measure hotel performance against competitive aggregates and within local markets. Data is collected and distributed by strglobal 

static pricing : the practice of maintaining the same price for a product or service at all times regardless of changing market conditions, trends and demand. This is the opposite of dynamic pricing. 

Student Youth Travel Association (SYTA) : a trade association representing tour operator companies that specialize in student travel. www.syta.com 

tariff : a schedule of rates for a good or services provided by a supplier 

tiered pricing : A pricing structure that offers a variety of price points for different customer types. For more or suggested rates by buyer type. 

tour operator : A person or company that negotiates discount rates, packages travel products, prints brochures, and markets these travel products through travel agents or to the general public. 

tour vouchers : Documents issued by tour operators to be exchanged for accommodations, meals, sightseeing, admission tickets and other services. Also referred to as coupons and tour orders. 

tourism : travel for business or pleasure; also the theory and practice of touring, the business of attracting, accommodating, and entertaining tourists, and the business of operating tours. Tourism may be international, or within the traveler’s country. 

tourism ambassador: an individual possessing the knowledge, skill and training to represent a destination, assist tourists and create better visitor experiences. 

Tourism Cares : A charitable organization that focuses on helping preserve the travel experience for future travelers. www.tourismcares.org 

trade association : Group of persons employed in a particular trade.

trade publication : A magazine or newsletter that targets a specific industry. 

trade show : Exhibit of products and services that is targeted to a specific clientele and not open to the public. 

travel agent (or travel agency) : Person or firm qualified to advise and arrange for travel needs such as hotel rooms, meals, transportation, tours and other travel elements. Represents all travel suppliers worldwide. Also referred to as a retailer. 

Travel Alliance Partners (TAP) : A member-owned organization of tour operators that work together to develop unique itineraries within their respective regions, cross-promote products offered by other members and leverage their collective buying power. www.tapintotravel.com 

travel receipt : purchase of travel and tourism related goods and services by visitors. These goods and services include food, lodging, recreation, gifts, entertainment, local transportation and other items incidental to travel. 

United Motor Coach Association (UMA) : North America's largest association for operators of motorcoach companies providing charter, tour and regular route services. www.uma.org 

United States Tour Operators Association (USTOA) : A nationwide organization of tour operators offering protection for travelers purchasing member travel products by way of a multi-million-dollar bond. www.ustoa.com 

Upsell : sales technique where a seller induces the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale 

U.S. Travel Association : The national, nonprofit association representing all components of the U.S. travel industry. (formerly known as TIA - Travel Industry Association of America) www.ustravel.org 

Vertical Market : used to identify areas where vendors offer goods & services specific to a group of customers with specialized needs. Examples may include customers identified by their areas of origin, age range(s) or interest types. 

Visa : a conditional authorization granted by a country to a foreigner, allowing them to enter, remain within, or to leave that country. 

voluntourism : the act or practice of doing volunteer or charitable work as needed in the communities where one is vacationing 

voucher : documents or digital codes issued to consumers by tour operators that may be exchanged for tour components 

walk-through : Review of meeting details, or inspection of function room or trade show floor prior to event. 

webinar : Short for web-based seminar, a presentation, lecture, workshop or seminar that is transmitted over the web. A key feature of the webinar is its interactive elements – the ability to give, receive and discuss information. Contrast with webcast in which the data transmission is one way and does not allow interaction between the presenter and the audience. 

wholesaler : A company that creates and markets inclusive tours and FITs for sale through travel agents. Often used interchangeably with “tour operator,” but several distinctions should be drawn: a wholesaler presumably sells nothing at retail, a tour operator does both; a wholesaler does not always create his or her own products, a tour operator virtually always does; and a wholesaler is less inclined than a tour operator to perform local services. 

World Tourism Organization (WTO) : An organization created to promote and develop tourism in the interest of the economic, social and cultural progress of all nations. www.world-tourism.org

About the Author

Stephen Ekstrom is the Chief Strategist at The Tourism Academy | tourismacademy.org, featured speaker at numerous tourism industry conferences, travel writer and host of the Business Class podcast.

The Geography of Transport Systems

The spatial organization of transportation and mobility

Gateways and Hubs

Gateways and hubs are locations where flows converge and are the foremost expression of global connectivity. However, they differ in terms of the nature of their connectivity. While a hub is a central location in a transport system with many inbound and outbound connections of the same mode, a gateway commonly implies a shift from one mode to another (such as maritime / land). A gateway performs an intermodal function (between modes), while a hub is mostly transmodal (within a mode) in nature.

The meaning of gateways and hubs can vary according to the transport mode, with each mode having its technical characteristics, economies of scale, and commercial relations. Transport corridors are commonly linking gateways to their hinterland. Gateways tend to have temporal stability as they commonly emerge at the convergence of inland transport systems and through the long-term accumulation of infrastructure and investments.

The importance of a hub can change depending on the commercial strategies of its users. For instance, a transport company (e.g. maritime shipping or air carrier) may switch from one hub to another if it improves its operations or commercial opportunities. Flows, origins, destinations, and the modes used can therefore change. In this context, a hub can lose a share of its connectivity as the network it is part of is reorganized. The functions of gateway or hub are not mutually exclusive since a location can assume both functions if it fits the commercial strategies of carriers.

The functions of centrality and intermediacy are particularly relevant to the emergence of a global nodal space since centrality focuses on nodes as the origin or destination of flows. In contrast, intermediacy focuses on nodes as intermediate locations where transshipment is performed. While central locations correspond to large metropolitan areas, intermediate locations have developed unique geography where the importance of a location is more derived from its relative accessibility (in terms of other locations) than its intrinsic characteristics.

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The Travel Glossary - find the best Terms, Definitions and Acronyms

Travel terms, glossary, definitions and acronyms of the travel industry from A – Z. Click on a letter to see the terms and descriptions in our glossary.

A     B     C     D     E     F     G     H     I     J     K     L     M     N     O     P     Q     R     S     T     U     V     W     X     Y     Z

Add-collect, adjoining room.

Average Daily Rate. A hotel industry term used to calculate average hotel room rate. Equal to room revenue divided by rooms sold.

advance purchase

The advance time before travel that a fare requires a ticket to be issued, normally 3,7,14 or 21 days.

Agent Error. An incorrect entry made by a consultant during the reservation process.

AEA (see “Association of European Airlines”)

A US based travel agency that has entered into an agreement with BCD Travel to use the BCD Travel trademarks and provide travel services to customers in the affiliate’s territory.

Airlines Reporting Corporation (ARC)

An independent corporation jointly owned by most of the major United States airlines; ARC collects payments for tickets sold by travel agencies and distributes the monies to the airlines; ARC also governs appointment of travel agencies to sell domestic air transportation.

airport code

The three-letter code used by airlines and the air travel industry to identify airports around the world, e.g. LHR=London Heathrow, JFK=New York John F. Kennedy. http://www.world-airport-codes.com/

airport security check

Airport security checks are procedures and measures for screening passengers and baggage to ensure security against terrorist threats and other dangers.  Find out how to get through quickly

airport tax

Tax levied by certain airports throughout the world. In many cases this can be built into the total ticket price, although some airlines will not co-operate, thus making payable locally by the passenger.

On outbound journey’s, airside includes all those areas of the airport terminal after you have passed through passport control. On inbound journey’s, airside includes all those areas of the terminal before you pass through passport control.

A short-hop aircraft for up to 20 passengers, usually flying unscheduled services with a 200 / 500-mile range.

all-inclusive

A hotel program which usually includes all meals, snacks, beverages and activities.

A joint partnership between specified carriers which may include, but not limited to, interlining, code-sharing, joint frequent flyer program participation, and even equity participation of stock ownership.

The National Railroad Passenger Corporation, a government-subsidized corporation that operates all passenger train service in the United States.

Automatic Number Identification. A contact center term for a telephone network feature that passes that number of the phone the caller is using to the contact center, real-time.

American Plan. A hotel rate that includes breakfast and dinner, sometimes lunch.

Asia Pacific. A geographical term used interchangeably with ASPAC and often used in reference to the entire Asian market.

Advance Purchase Excursion Fare

applicable fare

The fare to be applied.

Accounts Receivable. Money which is owed by a customer to a company for products or services provided on credit.

ARC (see “Airlines Reporting Corporation”)

An eight-digit identification number issued by ARC to travel agencies who have met accreditation standards.

Arrival Unknown. An ARNK is added to a reservation when there is a break in the itinerary and continuity is not recognized; it does count as a segment when ticketing.

Around-the-world

A continuous journey circumnavigating the globe in one general west-to-east or east-to-west direction in which both the Pacific and Atlantic Oceans are crossed not more than once each.

ARR (see “Average room rate”)

Asia South Pacific. A geographic term used interchangeably with APAC.

Automated Ticket & Boarding Pass. IATA standard transportation ticket and combined boarding pass which features a magnetic strip containing passenger and journey details.

Average Ticket Price. The average price of all tickets purchased; domestic and international are sometimes calculated separately.

availability

The total number of seats allowed to be sold at a particular rate.

average room rate (ARR)

Ratio of hotel’s sales revenue to the number of occupied rooms.

back-to-back ticketing

An against-the-rules practice whereby a traveler books a return ticket nested inside another return ticket to avoid minimum stay requirements for the purpose of saving money. For example, the traveler uses the first ticket to fly from origin to destination on Monday in week 1, then he uses the second ticket to fly from destination to origin on Friday in week 1 and back to destination on Monday in week 2, and then he uses the first ticket again to fly back to origin on Friday in week 2. The normal Saturday night stay requirement is then avoided. While this will sometimes save money, most airlines do not allow this practice and doing so might result in penalties.

backtracking

Having to return to your original airport of entry in a country to make the return trip home. A time-consuming and costly procedure to overcome by arranging an op-jaw itinerary, which allows you to fly out to one point and return from another.

Carry-on-baggage and checked baggage have many restrictions. Most notable are the number and size of the baggage. Many airlines allow only 1 carry-on bag, plus one personal item (purse, back-pack, computer bag). For checked baggage restrictions and fees, refer to the carrier’s website for details.

banker’s buying rate (BBR)

Exchange rate used to convert from one currency to another; called the ‘buying rate’ because it is the rate used when banks purchase currency from an individual

banker’s selling rate (BSR)

Exchange rate used to convert from one currency to another; called the ‘buying rate’ because it is the rate used when banks sell currency to an individual

Best Available Rate. A hotel industry pricing method for yielding room rates (floating) based on demand while ensuring the best rate is presented for sale to agents, consumers.

A fare without tax.

Measurement of hotel occupency.

blackout dates

Certain dates or periods when travel on specific fares is not permitted (usually holidays).

blocked space

Multiple reservations, often subject to deposit forfeiture, which wholesalers or travel agents make with a supplier in anticipation of resale.

boarding pass

A permit to board a ship, plane, or other form of transportation. In the case of air travel, the card indicates boarding gate and aircraft seat number.

booking code

A letter code used to make an airline reservation at a particular fare level in a computerized reservation system. (CRS/GDS)

Bank Settlement Plan. Outside the USA, a system by which the travel agent community pays carriers for tickets it issues.

Business Travel Account. If a company has a corporate credit card program where certain purchases such as air, rail, and associated transaction fees are centrally billed to one “master” credit card number, this is referred to as the Business Travel Account (BTA). This account allows for the purchase of certain air travel expenses for corporate employees without the need to issue individual credit cards to each traveler for the designated expenses. Because the account has no physical card, it’s often called a “ghost card.”

BTC (see “Business Travel Center”)

Business Travel News. A travel industry publication that delivers news and research to the corporate travel population.

bucket shop

An unlicensed, unbonded travel agency used by some airlines to dispose of excess capacity seats that are available on certain flights.

buffer zone

For taxation purposes, an extension of the US border 225 miles north into Canada and 225 miles south into Mexico border; all cities within this area are assessed the 7.5% US domestic tax when tickets are purchased and sold in the US.

A net fare contract for certain number of seats. Similar to blocked space except that the tour operator, wholesaler, or travel agent usually contracts for airline seats at a low, non-commissioned price without the option of releasing space back to the airline.

A partition (usually a wall) on an airplane separating compartments.

Travel slang for the removal of a passenger from a flight through overbooking; usually applied to those holding concessionary tickets.

bundled pricing

A pricing proposal, always a transaction fee, where elements other than air (e.g. car hire, hotel, rail) are included in the fee with the air transaction.

business class

Level of airline service between First class and Economy class. On European routes business class has now replaced first class as premier service level. Most airlines have their own brand names. (e.g. British Airways – Club World and Club Europe: Air France – Le Club etc.)

Business Travel Center (BTC)

Standard full service and online service in a local call center, undedicated, team environment.

Business Travel Management

Business travel management is the process of planning, organizing, and overseeing business travel for an organization. This includes booking travel arrangements, managing expenses, and developing policies and procedures for business travel.

cancellation policy

The advance time a hotel requires a booking to be canceled by to avoid being billed for the room

carrier (CXR)

Another term for airline.

Credit Card. A system of payment whereby the issuer of the card grants a line of credit to the cardholder, to be used to make payment to a merchant or to withdraw cash.

Collision Damage Waiver. An industry term for optional insurance provided by car rental companies that eliminates all responsibility of the driver in an accident.

centralized billing

System under which a travel supplier, credit card company, agency or other supplier consolidates all costs/charges incurred by different employees or departments into one total invoice.

change of equipment

Also known as “change of gauge”. A single flight number used to represent flights on two different aircraft; usually on international destinations.

Notification to an airline or hotel that a traveler has arrived to take a flight or stay at a hotel; some airlines provide curbside check-in while others only allow check-in at the ticket counter.

Advice to a hotel that a guest is leaving the property and usually includes payment for the stay.

A traveler who has had his/her second birthday, but not yet his/her twelfth birthday (this definition may vary by carrier).

Churning refers to any repeated booking or canceling of the same itinerary in the same class or different classes of service in one or more PNRs or GDS.

circle pacific

Travel from IATA Area 1 (North and/or South America) to IATA Area 3 (Asia, Australia, South Pacific) by way of the North Pacific Ocean in one direction, via the South Pacific Ocean in the opposite direction, and at least one flight within IATA Area 3 that crosses the Equator.

circle trip (CT)

A journey from origin to destination with a return to origin in a continuous, circuitous route using two or more fare components

The orgin (from) and arrival (to) points of a trip, usually by air or train.

city terminal

Airline office, usually city center, where passengers may check-in, receive seating details and board special bus/ taxi/ helicopter/ rail/ shuttle services to the airport.

class of service

The interior of an aircraft is divided into sections, each with a different level of service and amenities; common classes of service are first, business, and economy.

Cruise Lines International Association. An association dedicated to the promotion and growth of the cruise industry.

Section of a hotel offering higher security and special facilities either for a premium payment or as an incentive/ privilege for frequent users.

club ticket

Fully flexible, redeemable business class ticket valid one year from date of issue. Phrase used primarily in the U.K.

Another term for bus.

Close of Business. A term meaning the end of the business day.

A marketing agreement between two airlines (very common amongst airlines that have an alliance) where a seat is purchased on one airline (the selling carrier), but the flight is actually operated by a different airline (the operating carrier).

combination

Two or more fares shown separately in a fare calculation.

Computerized Reservation System

System used to book and process travel reservations, also known as a Global Distribution System (GDS).

A hotel employee who attends to guests’ needs for special information, theater and restaurant reservations, and any other special requests.

connecting flight

A flight which the passenger must change aircraft.

A stop in a given city for less than 4 hours (domestic US); less than 12 hours (domestic US as part of an international journey); less than 24 hours (international); continuing on the next applicable flight to an onward destination; designated by X/ in a linear fare construction line.

conjunction ticket

Two or more tickets concurrently issued to a passenger and which together constitute a single contract of carriage.

connecting rooms

Two rooms that are side-by-side that have a common connecting interior door.

consolidation fare

A group inclusive tour fare available to travel agents and other operators to construct packages to destinations which are inclusive of accomodation. Consolidation fares, although group fares, are for sale to individual passengers.

consolidator

A person or company which forms groups to travel on charter or at group fares on scheduled flights to increase sales, earn override commissions or reduce the chance of tour cancellations.

A group of independent companies that join together to gain greater profits.

construction point

A city through which fares have been combined for the purpose of pricing an itinerary; a destination city or a turnaround point; a fare break shown on the ticket.

A contact center term for an individual who is calling or visiting your company by phone or through the website, and who is requesting an interaction with an agent.

contact center

An umbrella term that generally refers to reservations centers, help desks, information lines or customer service centers, regardless of how they are organized or what types of transactions they handle.

continental breakfast

A light breakfast of such things as coffee, pastry and sometimes juice.

contract fare / contract discount

A discounted fare agreed upon by the client and a carrier; contract fares require a client give the carrier a certain percentage of its business in all markets.

corporate fare

A discounted airfare for business travelers.

corporate rate

A special rate negotiated between a supplier (hotel or car for example) and a company.

corporate hotel rate

Learn how to get corporate hotel rates .

Corporate Travel Department (CTD)

A CTD (Corporate Travel Department) establishes a direct purchasing relationship between the company and its travel suppliers. The accrediting body, ARC (Airline Reporting Corporation) authorizes the company to function as its own “travel agency” and control it’s financial settlement.

co-terminals

A group of cities/airports considered to be the same point; example: JFK/LGA/EWR.

country of commencement (COC)

The country in which a journey begins; the base fare is converted from NUCs into the currency of the Country of Commencement by using the IATA ROE.

country of payment (COP)

The country in which a ticket is being purchased; the base fare is converted from the currency of the Country of Commencement into the currency of the country of payment using the Bank Rate if the countries are not the same.

Cost Per Mile. A calculation of the average price paid per mile.

Cost Per Transaction. A calculation of the total cost a company incurs for generating a customer transaction.

Customer Relationship Management. A term used for a database that is used to house and maintain customer information.

CRS (see “Computerized Reservation System”)

Corporate Social Responsibility . A concept whereby companies consider the impact to society and the environment of their actions.

Central Security Record. A hotel industry term for the name of the Viewership Management Table used to maintain a list of offices authorized to access a client’s negotiated hotel rates.

Central Standard Time. A time zone in the US, also known as Central Time or CT.

Corporate Travel Department. A company’s in-house travel agency that purchases air transportation and related travel services on behalf of its own employees.

Computer Telephony Integration. A contact center term for the software, hardware, and programming necessary to integrate computers and telephones so they can work together seamlessly and intelligently.

A checkpoint at which imported goods are verified for legality and value.

Data Release Authorization (DRA)

Under a DRA, Client instructs, as of the date specified, BCD Travel to receive, process, and/or transfer certain personal travel data from Client’s travelers, including, but not limited to, transactional ticket-level, segment-level, and traveler-level information, which may include, without limitation, traveler name and address, origination and destination, corporate and/or personal credit card number, passport number, drivers license, travel preferences, and other special needs or any other sensitive data as may be provided by or behalf of the travelers (“Travel Data”).

Decision Source (DS)

A BCD Travel product that allows our customers to interact with their reservation data.

delegate rate

An inclusive rate for meetings on a daily basis. Twenty-four hour delegate rate also includes accommodation. Phrase primarily used in the U.K.

denied boarding compensation (DBC)

Commonly called “bumping,” – When more passengers arrive to take a flight than can actually fit on the plane; although legal, the carrier is only responsible for providing compensation to a traveler if he/she has a confirmed reservation and is checked in and has arrived at the departure gate within a pre-determined time period; compensation may be in cash or in a voucher for future travel; passengers who voluntarily relinquish their seats are compensated with a cash payment or voucher towards a future trip and are then accommodated on the next available flight; if an airline delivers a bumped passenger to his/her destination within an hour of the originally-scheduled time, no compensation is required.

deregulation

Originally applied to American air travel: in 1978, federal law phased out the civil Aeronautics Board and stopped government intervention or regulation of airline routes and fares.

destination

The final stopping place as shown on the ticket; the furthest point on a fare component used to price an itinerary.

Destination Management Company

Company, possibly an incoming tour operator, who organizes local ground services at destination.

differential

The difference between the fares for two different classes of service between two cities; this fare construction principle is only used internationally.

direct fare

The fare for one-way or half round-trip travel visa the shortest route operated between two cities.

direct flight

A flight from origin to destination that makes one or more intermediate stops, but passengers do not change planes.

directional fare

Fare valid only in a specified direction of travel.

discount fare

Transportation fare lower than the full published tariff for an airline’s route. A discount fare usually entails certain stipulations regarding purchase or travel (space availbility).

DMC (see “Destination Management Company”)

Domestic travel.

Travel wholly within any one country; typically used to designate intra-US travel.

A hotel room with two double beds and/or accommodating 2-4 people.

double booking

The practice of making reservations for two or more flights, cars or hotels as a type of backup; considered to be unethical.

double occupancy

The way in which almost all cruise fares and tour packages are quoted, that is, based on two people traveling together. Most hotel rooms are quoted based on two adults to a room, as well.

double open jaw (DOJ)

Travel in which the outbound departure point and arrival and the inbound point of departure and arrival are not the same.

To move a passenger to a lower class of service or accommodation.

drop-off charge

A fee charged for dropping a rental car at a different location from where it was picked up.

Being exempt from any import tax.

economy class

The rear area of the aircraft in which passengers having paid one of the lower fare types are seated.

electronic miscellaneous document – Associated (EMD-A)

Document that allows for the fulfillment of all flight related services and fees (such as bags, seats, meals, etc.). An EMD or EMD-A is linked to a specific eticket coupon in the airline’s database.

electronic miscellaneous document – Standalone (EMD-S)

Non-flight related services (such as lounge access or change fee collection) a stand alone EMD, a EMD-S is issued. To issue an EMD-S a manually created service segment must be in the PNR. Specific services that can be charged on an EMD-S is dependent on the airline’s own requirements.

electronic ticket (eticket)

An airline transportation ticket that is entirely in a GDS; no physical ticket is required for travel.

EMD (see “electronic miscellaneous document”)

Endorsement.

Permission from the plating carrier, the ticketed carrier or the carrier losing air space for the traveler to use the flight coupon(s) for travel on another airline at no additional cost; usually only required for international tickets.

end-on-end combination

A special type of combination in which two round trip fares are combined to produce a complete itinerary.

In this example, the passenger buys a round trip ticket from AAA to BBB (Rule 1), and a separate round trip fare from BBB to CCC (Rule 2). The net effect is to travel from AAA to CCC, but breaking the fare at BBB, which may in some cases be less expensive than the round trip (through) fare from AAA to CCC.

equivalent fare paid

An amount converted into the currency of the country of payment when the published fare is in a currency other than that of the country of payment.

ERA (see “European Regions Airline Association”)

Eastern Standard Time. A time zone in the US, also known as Eastern Time or ET.

Electronic System for Travel Authorization. ESTA is a free, automated system that determines the eligibility of visitors to travel to the U.S. under the Visa Waiver Program. The ESTA application collects the same information collected on Form I-94W. ESTA applications may be submitted at anytime prior to travel, though it is recommended travelers apply when they begin preparing travel plans.

Estimated Time of Arrival. A measure of when an object is expected to arrive at a certain place.

Estimated Time of Departure or Delivery. The expected start time of a particular journey or the expected delivery of a good or service.

e-ticket (see “electronic ticket”)

Electronic Ticket Record.

European Regions Airline Association

Association which aims to identify, protect and promote the interests of regional air transport in Europe. Over 170 memebers including airlines, aircraft manufacturers and airports. www.eraa.org

excess baggage

Baggage in excess of the allowable number, size or weight.

The process of reissuing a ticket due to a change of flight, fare basis, dates or routing.

excursion fare

Round-trip fare with restrictions, such as minimun and maximum stays and the need to purchase well in advance.

executive card

Types of privilege cards available to frequent users of airlines, hotel chains, car rental companies, etc. Most carry benefits and have their own brand names, e.g. British Airways Executive Blue, Executive Silver, Executive Gold and Premier.

executive room

Higher grade than standard room and usually slightly larger, the executive room often has additional facilities for the business traveler such as trouser press, desk etc. and may be located on a separate Executive Club Floor.

Expatriot (or expat)

An expatriate (in abbreviated form, expat) is a person temporarily or permanently residing in a country and culture other than that of the person’s upbringing or legal residence.

explant/ outplant/ offsite

Branch office dedicated to serving a single client that is not located on the client’s premises, but rather operates as a separate part of a BTC.

familiarization tour

A complimentary or reduced-rate travel program for travel agents, airline or rail employees, which is designed to acquaint participants with specific destinations. Often known as “Fam-Trips”.

family plan

A hotel rate that allows children to stay free with adults in the same room.

A combination of letters and numbers used to identify a fare type which may also indicate the rules of the fare

fare component

A fare between two points.

fare ladder

A vertically-written fare construction that includes fare components, surcharges and additional amounts collected.

• fee – bundled air transaction fee An air transaction fee that includes the costs associated with servicing air, hotel and car transactions. Therefore, hotel and car only bookings (not to exceed XX% of air bookings) are not charged a transaction fee.
• fee – management fee Fee assessed in addition to direct costs. Covers primarily overhead and profit. Can be assessed as % of sales, per transaction or fixed amount.
• fee – management fee structure (formerly cost plus offering) Client fee arrangement whereby direct expenses are passed through to the client in addition to management fee. Management fee could be % of sales, fixed fee, or per transaction.
• fee – online booking tool fee (PNR fee) Charged per unique reserved PNR. Additional fees may be assessed for transactions booked on a website accessed via the online booking tool.
• fee – online transaction fee (e-fulfillment fee) Charged per online transaction – that excludes any ‘flow through costs’ charged by the online booking tool provider.
• fee – transaction fee structure Client fee arrangement whereby client is billed per transaction for all major program costs including direct expenses and contribution to overhead and profit, usually at POS.
• fee – unbundled (menu) transaction fee Separately charged per each type of transaction, e.g. hotel, car, rail and air. AM and MIS costs might also be charged separately.

final destination

The last point on an itinerary/fare component.

first class

The cabin on an aircraft where there are fewer seats, more elaborate service and amenities.

FIT (see “Fully Independent Traveler”)

Flag carrier.

The airline that internationally represents a given country; sometimes financed or owned by the government.

flight coupon

A section of an airline ticket; one flight coupon is required to take each flight.

flight/time specific

A fare rule that requires a to fly on a specific flight or at a specific time of day.

FOI (see “Form of Indemnity”)

Form of Payment. The method of payment for a transaction.

form of indemnity

A form that needs to be completed by the passenger in order to claim refund in respect of an air ticket that has been misplaced or stolen.

frequent flyer number

Find out what a frequent flyer number is and how to get one

frequent flyer program

An airline loyalty program that provides awards to travelers who use an airline or its partners.

frequent guest program

A hotel loyalty program that provides awards to guests who use a hotel chain.

frequent renter program

A car rental loyalty program that provides services (such as fast pickup) to those who use a car rental vendor.

front office (FO)

An industry term used for products associated with customer-facing activities. The GDS is a front office system.

fuel surcharge

A surcharge assessed for fuel use applicable for travel between specified points and/or for departure from a specified city.

Hotel rate with accommodation, breakfast, lunch and dinner included.

full economy

This is a fully flexible, fully refundable ticket which is valid for one year from date of issue in economy class.

full exchange

Change an already ticketed reservation, with no flown flight segments.

full to full exchange

Change to a ticketed reservation when no segments are flown and the change is to any segment other than the outbound flights. Or when a segment has been flown and there is a change to a remaining flight segment. In either of these instances, the FULL value of the original ticket must be exchanged for the ‘combined’ FULL value of the new ticket.

fully independent traveler

A traveler / tourist not part of a tour group.

One of the world’s CRSs (GDSs).

Area in an airport where passengers for a flight gather before boarding their flight or deplane on arrival.

gateway city

The last domestic city from which a passenger departs prior to arriving at an international destination; the first point of arrival in a given country (e.g., on the journey SFO-CHI-FRA-MUC, CHI and FRA are gateway cities).

GDS (see “ Global Distribution System “)

Gds operations (gdso).

An industry term for computer reservation systems that book and sell tickets for multiple airlines.

GEBTA (see “Guild of European Business Travel Agents)

In the credit card industry a system used by corporations whereby travel related charges made through designated travel agencies are centrally billed but no plastic card actually exists. Often referred to as “Lodge card” in Europe.

global distribution system

An industry term for computer reservation systems that book and sell tickets for multiple airlines.  Learn more

global indicator

Two-letter code used to identify the direction of travel applicable to a given fare.

governing carrier

The airline whose fares and rules are used on a given itinerary.

Greenwich Mean Time (GMT)

Solar based time in Greenwich, England, from which time in all other time zones in the world is based.

ground time

The time not flying.

A booking solution that allows the booking and managing of all ground transportation services, such as limousines, executive sedans, taxis, vans and parking services.

A fare that offers discounts to groups of varying minimum sizes in selected markets, with various conditions, and usually require round trip travel within a specified time limit.

guaranteed hotel reservations

This means that the hotel will hold the room all night. However if the room is not required, failure to cancel will result in a charge. Where reservations are made on an ad hoc basis, rather than through a regular account arrangement, a credit card number will be required to effect this guaranteed reservation.

Hotel rate for accommodation, breakfast and one other meal.

half round trip fare

Half of a fare designated for use on round-trip journeys.

Fee or tax some countries or cities levy on arriving or departing travelers.

Half of the globe; the North and South hemispheres are divided by the Equator; the Atlantic and Pacific Oceans divide the East and West hemispheres.

higher intermediate point (HIP)

A pair of cities within a one-way or half round-trip fare component that has a direct fare higher than the direct fare between the origin and destination of the fare component; this fare construction principle is only used internationally.

hotel sourcing

Hotel sourcing or procurement is the process of identifying, negotiating and contracting with hotels to secure accommodations for a specific group, event or organization.

An airport at which an airline centers many of its schedules, particularly connecting flights to smaller destinations.

(see “International Air Transport Association”)*

IATA Number (see “ARC Number”)

Iata rate of exchange (roe).

Rates of exchange designated by IATA to convert local currency to NUCs and to convert NUCs into the currency of commencement of travel.

ICAO (see “International Civil Aviation Organization”)

Interline e-ticket. An interline agreement between airlines that allow e-ticketing on each other’s flights. Interline agreement between airlines permitting travel service cooperation in areas such as: baggage transfer services, guaranteed connection times.

IGK (see “International Gatekeeper”)

Immigration.

Area at which a traveler’s documentation (e.g., Passport and Visa) are verified to ensure the traveler may enter the country.

implant (on-site)

Dedication operational team, based within an office of the client.

implementation

Phase of launching a new relationship, including e.g. opening a new location, training staff, installing technical equipment, and informing clients, travelers and travel arrangers.

inbound travelers

Travelers coming into a specified location are considered inbound. Travelers departing from the location are considered outbound.

A traveler who has not yet reached his/her second birthday.

Term used in the U.S. to describe an implant.

international departure taxes

Taxes levied on all travelers departing a country on an international journey that are, typically collected at the airport at the time of departure.

Between two airlines; TUS-HP-DEN-UA-LON is an interline journey.

interline baggage agreement

An agreement between two air carriers that a carrier will transfer baggage to the other carrier.

interline connection

When a passenger changes airlines as well as aircraft during a journey (same as off-line connection).

interline ticketing agreement

An agreement between two air carriers that permits air travel of one carrier to be on a ticket issued and/or ‘plated’ on another carrier.

intermediate point

A ticketed point of an international journey at which there is no fare break; an intermediate point may be a stopover or connection.

intermediate stop

An enroute stop at a city between the origin and destination (see also Direct Flight).

International Air Transport Association

The world trade association of international air carriers; appoints travel agencies to sell tickets; determines rules and regulations for international carriers. www.iata.org

International Civil Aviation Organization

Specialed agency of the United Nations with responsibility for civil aviation action in standardization, technical co-operation and the formulation of international aviation law. www.iaco.int

A chronological plan showing a traveler’s booked arrangement.

A special through fare (usually only internationally) that permits travel on two or more different airlines.

The origin to final destination of a fare construction.

BCD Travel provides support for KDS. KDS provides an online booking platform for the confirmation of air, car, hotel and rail itineraries.

On outbound journeys, landside includes all those areas of the terminal before you arrive at passport control. On inbound journeys, landside includes all those areas of the terminal after you’re through passport control.

last date of purchase

The date by which a ticket must be issued – fares are not guaranteed until tickets are issued.

last room availability (LRA)

A hotel industry term for ensuring a negotiated rate is always available when standard inventory is available or when the room type negotiated is available.

LDW (see “Loss Damage Waiver”)

One flight; one part of an entire journey.

Lowest Fare Routing. The least expensive airfare available to a destination.

local currency fare (LCF)

See Country Of Payment (COP).

locator reference

Unique identifying booking number used within a computer reservations system as part of a booking file.

In the credit card industry a system used by corporations whereby travel related charges made through designated travel agencies are centrally billed but no plastic card actually exists. Often referred to as “Ghost Card” in the U.S.

Loss Damage Waiver

Additional insurance pertaining to car rentals, covering theft and vandalism in addition to accident damage.

low cost carrier (LCC)

An airline that offers generally low fares in exchange for eliminating many traditional passenger services.

lowest combination principle

Construction of a fare using a particular combination of sector fares to provide the lowest fare when there is no published fare between two points.

Marine Travel

Specialized travel services, available 24/7, provides travel arrangements (including helicopters and charter aircraft) for marine personnel.

Market Number (MK)

A code all online booking tools (OBTs) add at the time each reservation is made, as a way to track PNRs for online adoption and fulfillment purposes. It should never be removed once added to the PNR.

Married Segments

Two or more connecting flight segments joined, or “married,” meaning that these segments are inseparable and the subsequent rebooking or cancellation of any one flight segment must, at the same time, be applied to the connecting flight segment.

maximum permitted mileage (MPM)

The number of miles that may be flown on a published direct fare between origin and destination; this fare construction principle is only used internationally.

maximum stay

The maximum amount of time a traveler may stay at a destination before return is required.

MCO (see “Miscellaneous Change Order”)

Meetings, Incentives and Corporate Events. An industry term for a department within a company that offers meeting planning services to customers. BCD Travel’s department is called BCD M&E

midoffice (MO)

An industry term for the management information (MIS) portion of a travel agency’s system.

mileage fare

A fare based on the total miles flown from the origin to destination; this fare construction principle is only used internationally.

mileage surcharge

A percentage of fare increase applied to a fare because the routing exceeds the maximum permitted mileage; the percentage is in 5% increments to a maximum of 25%; this fare construction principle is only used internationally.

minimum connection time

The amount of time required to change planes; varies by airport and often varies by carrier.

minimum stay

The minimum time a travel traveler must stay at a destination (or be gone ‘away from home’ internationally) before return travel can commence.

miscellaneous charge order (MCO)

An accountable document issued by a travel agency or airline as proof of payment for a specific fee (such as pet service fee) or as residual amount of an exchange (higher priced ticket exchanged for a lower priced ticket) to be used on a future purchase.

Mountain Standard Time. A time zone in the US, also known as Mountain Time or MT.

National Business Travel Association

U.S. business travel association which is a member of IBTA. www.nbta.org

NBTA (see “National Business Travel Association”)

New distribution capability. Read more

negotiated fare/rate

This is a term used by travel agents to descibe reduced airfares that have been negotiated by their air fare specialists on behalf of clients.

neutral units of construction (NUC)

An imaginary currency established by IATA that allows fares of different currencies to be added together; this fare construction principle is only used internationally.

Non Last Room Availability. A hotel industry term for restricting availability of a negotiated rate when occupancy levels are high. Negotiated room rate is not guaranteed to be available.

Net Operating Income. A financial term for the amount by which operating revenue exceeds operating expenses in a specific accounting period.

non-endorsable

This expression often appears in the endorsements box of an airline ticket and it means that the flight coupon on which the worlds appear may be used only on the services of the airline indicated.

non-refundable(NR)

A ticket issued on a fare that does not allow for a refund; most non-refundable tickets can be changed for a fee and any difference in fare.

normal fares

The full fare established for first, business, economy or an intermediate class and any other fares published designated as normal fares.

normal open jaw (NOJ)

Travel from a country and return to the same country with a surface sector at either the origin or turnaround point (single open jaw – SOJ) or at both the origin and the turnaround point (double open jaw – DOJ).

An airline passenger or hotel guest who fails to use and/or cancel a reservation.

National Transportation Safety Board. An independent US government agency that investigates accidents including aviation, highway, marine, pipelines and railroads.

OBT and OBLT (see Online Booking Tool”)

Off-airport location.

Usually a car rental office serving an airport but physically located off the airport site (and often picking up renters at the airport in buses or taxis). When the office is located on-site, the term used is on airport location.

A destination that a carrier does not serve; see also Interline.

off-line connections

When a traveler changes airlines as well as aircraft during a journey (may also be referred to as interline connection). Changes of aircraft with the same airline are known as on-line connections.

offline transaction (traditional transaction)

A transaction that initated by an agent following a call/email request by a client.

Time of year or day of the week when travel is less common.

off-line point

Airline term to describe points (areas or cities) they do not serve.

off-loading

This occurs when an airline has over-booked: that is, it has sold more seats on a particular flight than the aircraft has to offer. The passengers to be off-loaded are usually those who have paid the lowest fares. Off-loaded passengers will normally qualify for denied boarding compensation. Passengers may also be off-loaded at the captain’s discretion if they are unfit to travel due to drink, drugs, illness or for bad behavior.

BCD Travel is a re-seller of onesto. On-esto provides an online booking platform for the confirmation of air, car, hotel and rail itineraries.

Online Booking Tool

A web-based platform allowing travelers to make self-service reservations (e.g. Cliqbook, GetThere).

operating carrier

In a codeshare, the airline providing the plane, crew and ground handling services.

online or online point

On the same carrier; TUS-UA-DEN-UA-LON is an online journey.

online adoption

An account’s use of their predetermined online booking tool.

online high touch transaction

A transaction that originates via an online booking tool, but then requires more than one agent intervention (one touch).

online low touch transaction

A transacion that originates via an online booking tool, and then requires agent intervention or manual review/processing that is initated by the customer.

online transaction fee

(E-fulfillment fee) A fulfillment fee canged per online trasaction – that excludes any ‘flow through costs’ charged by the online booking tool provider.

A BCD Travel office located at/on/in a client’s location.

Term used to describe the principle of showing a client the complete cash-flow cycle, including commissions and overrides.

open date sector

Part of a journey for which no firm reservation has been made (usually owing to changeable plans on the part of the traveler) but for which the fare has been paid.

open jaw ticket

Where passengers fly out to one destination and return from another. Open jaw arrangements save backtracking and make a trip more cost effective.

Much-used term for unrestricted air services between several countries.

open ticket

A ticket valid for transportation between two points but has no specific flight reservation.

originating carrier

The first airline of a passenger’s journey and/or portion of a trip.

Other Service Information. A GDS entry that provides information to a carrier that does not require action for traveler action such as contract discount code, record locators of additional family members traveling together (TCP), age information for children/infants, etc.

Travel from the point of origin to the farthest destination.

outplant (off-site)

Dedication operational team, based within a BTC office.

overbooking

Also known as bumping. Airlines and hotels can predict, with some accuracy, how many travelers/guests will show up for previously made reservations; when more people show up than what is expected, travelers/guests are re-accommodated; see also Denied Boarding Compensation.

Abbreviations for ‘passport and visa’ used in the U.K. Some affliates have a specialist team which advises on and acquires passports/visa on behalf of their clients.

Pacific Asia Travel Association

Association which aims to promote travel to Asia Pacific. www.pata.org

PAR (see “Passenger Account Record”)

Passenger account record.

In Galileo, the profile showing passenger information.

passenger facility charges

An airport-designated surcharge to raise funds for airport expansion, renovation, operating costs, etc.

passenger name record

Record held within a CRS/GDS which gives the personal details associated with a particular booking.

An official document issued by a government to its citizens that establishes an individual’s identity and nationality and enables travel abroad.

PATA (see “Pacific Asia Travel Association”)

Abbreviation for passengers.

Payment Card Industry. Security standards set to help protect account data information.

Time of year or day of the week when travel is most common.

A fee charged by a carrier or vendor for changing and/or canceling a reservation or ticket.

Per diem is a daily allowance given to an employee to cover business travel expenses such as lodging, meals and incidentals while traveling for the company. Learn more about per diem .

Penalty excursion fare. Public excursion fare are within minimum stay requirements, but which has no advanced purchase requirements.

PIR (see “Property Irregularity Report”)

Plate / plated.

See Validating Carrier.

PMS (see “Property Management System”)

Pnr (see “passenger name record”).

Purchase Order. A commercial document issued by a buyer to a seller that indicates the quantities and agreed upon prices for products / services.

point-to-point fares

De-regulation has led to a growing number of these on routes throughout the world. They are low fares in first, business, or economy class between two points by direct flights. Stopovers are usually, but not always, prohibited.

Point of Service or Point of Sale. The time and place in which a transaction is made.

prepaid ticket advice (PTA)

A form used when a person is buying a ticket that will be issued at the airport of the same or a different city. Example: A ticket purchased in Chicago to be picked up by the traveler in and for a departure from Buenos Aires.

pre-trip auditing

A product offered by travel management companies that allows for the review of travel itineries before departure to identify savings or prevent unnecessary expenditure.

pricing unit (PU)

A journey, or part of a journey which can be priced and ticketed as a separate entity; a round-trip, circle trip, one-way, normal open jaw or special open jaw; this fare construction principle is only used internationally.

pricing unit concept (PUC)

An alternative method of fare construction for multiple-stopover journeys that uses pricing units; this fare construction principle is only used internationally.

primary carrier

Airline flying the governing sector (prime segment).

prime segment

The first “true” international journey; often called the “over-the-water” segment; see also Gateway.

A computerized file containing company and traveler information.

promotional fare

A fare designed to attract passengers who would not otherwise travel.

proof of citizenship

Documentation that establishes nationality.

property irregularity report

Form submitted by passengers to ground handling agents at airports in the event of loss or damaged baggage.

property management system

Computer-based system for controlling hotel inventory, check-in and -out and billing.

Pacific Standard Time. A time zone in the US, also known as Pacific Time or PT.

PTA (see “Pre-paid Ticket Advice”)

Public fares (air).

Fares that anyone can obtain and is available in a regular fare display.

Quality of Service Index. An index developed by the Civil Aeronautics Board to provide a comparative rating of service offered by individual airlines.

A computer’s electronic filing system. Also a contact center term for the holding point for a number of calls or interactions that are waiting to be answered by an agent. The calls or interactions are usually assigned to available agents in a first-arrived, first-answered basis, but may also be assigned based on a company’s routing strategies.

queue group

A contact center term for a group of virtual queues. Also referred to as a DN Group or Group of Queues.

The official posted rate for each hotel room.

rate desk (see “International Rate Desk”)

Rate of exchange (roe) (see “iata rate of exchange”), rearden commerce.

BCD Travel is a referrer for Rearden. Rearden provides an online booking platform for the confirmation of air, car, hotel and rail itineraries.

reason codes (RC)

An industry term for codes used to document and report on traveler decisions and behavior.

reconfirmation

Particularly on international flights, passengers are required to indicate their intention of using the next leg of their itinerary by contacting the appropriate carrier before departure; internationally, reconfirmation is requested 72 hours prior to departure.

record locator

A computerized number that identifies a Passenger Name Record – PNR or other reservation; when speaking to travelers, usually called a confirmation number.

red-eye flight

Usually an overnight flight that arrives early in the morning – great when you don’t want to lose precious sightseeing time at your destination.

If necessary for a passenger to change journey en route, the ticket must be reissued. The value of the original ticket will be offset against the new fare and any extra or refund, calculated. Settlement can be direct with airline or with referral to the issuing agent.

BCD Travel is a re-seller for ResX. ResX provides an online booking platform for the confirmation of air, car, hotel and rail itineraries.

return journey

A journey for which the fare is assessed as a single pricing unit using half round-trip fares.

revalidation

If the passenger’s travel date or flight needs to be changed, without affecting the route, there is not always a need to reissue the ticket. The relevant flight coupon is simply revalidated by means of a revalidation sticker.

Revenue Per Available Room. A hotel industry measure that calculates room revenue divided by rooms available (occupancy times average room rate will closely approximate RevPAR.)

Rate Loading Instructions. A hotel industry term for the instructions provided to hotel properties for loading client-specific or TMC-specific rate codes as displayed in the GDS.

room with facilities

Describes a hotel room which has a bathroom en-suite. In some smaller two-star or three-star hotels facilities may refer to toilet and washbasin only.

round-the-world (RTW) (see “Around-the-World”)

A trip that begins and ends in the same city with no un-flown portions; internationally, with the same dollar amount on both portions .

route deal / route incentive

An agreement between a corporate customer and an airline. The agreement allows for an incentive payment to be made to the cient by the airline as a reward for loyalty.

The carrier and/or cities and/or class of service and/or aircraft type via which transportation is provided between two points.

routing fare

A fare based on a specified routing.

run-of-the-house (ROH)

A flat rate for which a hotel offers any of its available rooms.

Schengen Visa

A special visa that permits holders to travel to any of the 25 Schengen member countries on a single visa (rather than obtaining a visa for each country. It is only issued to citizens of countries who are required to obtain a visa before entering Europe for leisure, tourism or business travel. Schengen Visa holders are not permitted to live permanently or work in Europe. The following countries are currently active Schengen Visa members: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden, Switzerland.

A specific time of year for a fare; High Season is the most popular time of year to travel to a specific destination and fares are more expensive at that time; Low Season is the least popular time of year to travel to a specific destination and fares are less expensive at that time; Fares affected by seasonality are usually indicated as such by fare basis coding and/or seasonality details listed in the fare’s rules.

The distance between aircraft seats, measured in inches and commonly used to show a passenger’s legroom.

security surcharge

Surcharge assessed by a carrier to cover costs of airport and in-flight security.

secondary carrier

Airline(s) flying the sectors preceding and/or succeeding the prime segment.

A journey from one point to another.

A flight; see Leg.

self-service reservations

Situation where the traveler makes his/her own reservations. A reservation generated by the customer using an online booking tool.

selling carrier

In a codeshare, the airline offering the flight for sale, under their vendor code

service fee

A fee charged by a travel agency to a company/individual for travel services.

Service Level Agreement

An agreement stating measurable performance commitments made to our customers.

Regular or schedulable bus/van transportation such as from an airport to a downtown location; regular air service on heavily-traveled routes (e.g., BOS-LGA).

A journey from and/or to an enroute point of a fare component.

Accommodations designed for one person.

SLA (see “Service Level Agreement”)

Designated take-off and landing times allocated to airlines at certain airports.

soft opening

Period when new hotel is open for business although not entirely finished – some services of facilities may not yet operate.

Standard Operating Procedure. A set of instructions that define the official standard for a specific process or situation.

Scope of Services. A document that defines the number, type, and intensity or complixity of services to be provided.

space available

Confirmation of a reservation subject to availability at the last moment.

special needs

Atypical traveler needs such as a special meal or wheelchair service.

split ticket(ing)

Issuance of two or more tickets usually for the purpose of obtaining a lower fare; usually applied to international itineraries to take advantage of fare and/or currency conversion differences.

Spouse fare

This type of are applies to selected destinations on a round-trip only basis and offers a discount of 50% to the spouse of a full first class or business class passenger. Economy passengers also qualify where there is no business fare.

SSR (see “Self Service Reservation”)

Special Service Request. A GDS request for a carrier to provide additional action for a traveler such as special meal, ticket number transmission, wheelchair, etc.

standard room

The normal hotel room type, generally with television, and en-suite bathroom.

A passenger on waitlist or one prepared to travel if space becomes available at the last moment.

Interruption of travel for more than domestic US – 4 hours; domestic US as part of an international journey – 12 hours; international – 24 hours .

stopover charge

An additional fee assessed for making a stopover.

STP (see “Satellite Ticket Printer”)

Any extra literature included with the delivery of travel documents.

sub-journey

A self-contained pricing unit that is combined end-on-end with another self-contained pricing unit on the same ticket; this fare construction principle is only used internationally.

surcharge (Q)

An airline-imposed fee included in fare calculations; see also Excess Mileage Surcharge, Fuel Surcharge, and Security Surcharge.

surface sector

Travel from one point or another not by air (ARNK – which stands for Arrival Not Known).

Travel 24. A BCD Travel department that services customers 24 hours a day when their normal business office is closed.

Ticket Fulfillment Location. An industry term for a virtual ticket printer that is shared by various BCD Travel ARC ticketing locations on the same GDS.

through fare

A fare applicable for transportation via an enroute city(ies) between the origin and destination of the fare that allows for intermediate points of travel.

A contract of carriage for an airline to transport a passenger from one point to another.

ticket on departure

Transportation ticket collected at the point of departure such as an airline ticket counter at an airport.

ticketed point

A city for which a flight coupon has been issued.

time and mileage rate

Car rental rate based on fixed charge for the rental period plus a charge for each kilometer or mile driven during the period of the rental.

TOD (see “Ticket on Departure”)

Tourist card.

A registration form required by certain countries indicating a traveler’s intended stay; used in lieu of a Visa and common in Latin America.

transaction

A Ticket issued; defined as all airline and rail tickets (electronic and paper) issued by BCD Travel or reserved by BCD Travel through a third party, regardless of whether the ticket is subsequently used, refunded, or voided in whole or in part. Cancellation of a reservation before a ticket is issued is not considered a transaction. Optional: Hotel and car booking made, regardless of whether or not the traveler uses the hotel or car reservation.

transaction – domestic air

Domestic – travel between two destinations that are within the same country. e.g. Frankfurt to Berlin

transaction – regional air

Regional – Travel within the same continent. e.g. Madrid to London

transaction – international air

International – Travel between two continents. e.g. New York to London

transaction – offline – traditional

A transaction that is initiated by an agent following a call/email request by a client

transaction – online high touch

Transaction – online low touch.

A transaction that originates via an online booking tool and then requires agent intervention or manual review/processing that is initiated by the customer.

transaction – online no touch

“Touchless E-fulfillment transaction” An electronic transaction entirely processed through an online booking tool and BCD central fulfillment service, without any agent intervention and where invoicing is provided via email.

A point at which the passenger changes aircraft; if the change is to/from the same carrier, it is an online transfer; if the change is to/from different carriers, it is an interline transfer.

transit lounge

An area within an airport for the sole purpose of international flight connections; travelers do not clear immigration or customs to enter the transit lounge as it is considered to be an international point.

transit point

Any stop at an intermediate point which does not fall into the definition of a stopover whether or not a change of planes is involved.

Travel Management Company

A travel management company (TMC) is a company that provides corporate travel services to businesses.

A BCD Travel umbrella brand name for our technology suite, which includes a variety of products listed below. read more

• TripSource:Active Itinerary A single point of access for traveler and travel arrangers for active and historical travel detail, including real time flight status, itinerary details, destination information and invoicing, billing and expense information.
• TripSource:Flight Alert Keeps travelers informed & productive while on the road by providing flight status information, including delays and real-time gate changes, for BCD Travel bookings.
• TripSource:Fulfillment Drive touch-less transactions with as little human intervention as possible while driving traveler contact behavior to minimize touches.
• TripSource:Portal (TSP) A comprehensive global solution to address traveler needs, travel program and corporation objectives. Arming travelers with rich content, productivity tools and critical safeguards for business travel, TripSource:Portal empowers travel programs as a centralized communications vehicle to deliver relevant, timely information and critical alerts to targeted audiences. The Portal expands traveler services while aligning program needs to drive savings, support business objectives and avoid corporate travel program risks.
• TripSource:Profile Manager (TSPM) Drives optimal data management by integrating profile management and online booking, and promoting secure web-based self-service maintenance of traveler-level detail.
• TripSource:Quality Measurement (TSQM) Ensures a means to track and manage supplier & transaction quality in addition to resolution of client concerns.
• TripSource:Rail Search (TSRS) BCD own rail booking tool for Deutsche Bahn only.
• TripSource:Ticket Tracker BCD manages and recovers committed travel dollars. Based on markets and supplier rules, BCD communicates with travelers to prevent loss of committed funds and when to apply unused funds toward future travel.
• TripSource:Trip Authorizer In response to growing concern for compliance, this module enables clients to implement pre-trip authorization requirements as well as post-ticketing compliance reporting.

Transportation Security Administration

twin for sole use

A twin-bedded reserved for sole occupency and charged out at a rate that falls between the single and double room price.

Two Factor Authentication

Also known as 2FA. Method of accessing a secure environment where a person proves their identity with two of three methods

User-Defined Interface Data. UDID remarks are standard and contain predefined reporting information such as lost hotel night reason codes, merchant billing codes or additional traveler data fields.

unlimited mileage rate

Car rental rate that covers all costs, other than insurance and petrol, for the duration of the rental, regardless of the distance driven.

Move to a better class of airline service, larger rental car or more luxurious hotel room.

validating carrier

Airline designated as the “owning” ticketed carrier; the carrier on whose “plate” the ticket is issued. The validating carrier is the carrier to which payment is submitted and is usually the first carrier on the itinerary (domestic) or the carrier on the first international flight (international). If a ticket is issued on multiple carriers or is validated on a carrier not on the itinerary, the validating carrier is responsible for payment to the other airlines on the ticket.

The process of stamping an air ticket or other airline document, at the time of issue, with the issue date, name and location of the issuing office and its IATA code number. Tickets not bearing such a stamp re invalid and will not be accepted by airlines.

value-added tax (VAT)

A general tax that applies, in principle, to all commercial activities involving the production and distribution of goods and the provision of services.

VAT reclaim

Value-added tax, or VAT, is included in hotel, dining and car rental bills and more when travelers go to countries that assess the tax. It can be a significant expense: VAT rates can be as high as 25%. The good news is most T&E-related VAT is eligible for reclaim. The bad news: In the past, it’s been hard to collect. But automation has made VAT reclaim for European Union transactions much easier. BCD Travel has partnered with VAT-recovery firm Taxeo to automate the process.

virtual credit card (VCC)

A VCC isn’t a physical card, but it has many of the same features as plastic corporate cards.

virtual payment

A virtual payment is a terminal-based payment method where the payment is delivered through a virtual card (VCC) instead of by check or cash.

An endorsement or stamp placed into a passport by officials of a foreign government giving a traveler permission to visit; not all countries require visas.

VCC (Virtual Call Center)

A network of call centers where the client calls one phone number, regardless of where they are based, that will be routed through to an available agent. For multi-national accounts this service would be multi-lingual as appropriate.

Virtual Multiple Purpose Document. A document issued by a travel agency or airline, working with BSP, as proof of payment for transactions and services, either related to an eticket already issued (example: rebooking fees) or for services other than flights (for items like surface transportation, transfers, and excess luggage charges).

A traffic document which has been spoiled or canceled.

Documents issued to confirm arrangements or used to be exchanged for services.

A list of people seeking a travel service that is sold out; generally, as other travelers cancel, waitlisted individuals are confirmed in the order in which their waitlist request was received – sometimes prioritized by frequent traveler membership.

When a hotel is sold out and there are no rooms available for a person who has a confirmed reservation, the hotel provide alternate accommodations at a different hotel.

an agreement to pay to use an aircraft with a crew , fuel, and insurance

wide-body aircraft

Aircraft with wide passenger cabins and seating configurations that require more than one aisle. Current models include Boeing 747, 777 or Airbus A380, A350

system that checks hand luggage at an airport, without damaging, for example, light-sensitive film material or laptops.

Yield Management

is a variable pricing strategy, based on understanding, anticipating and influencing consumer behavior in order to maximize revenue or profits from a fixed, time-limited resource (such as airline seats or hotel room reservations).

Zulu Time Zone (Z) has no offset from Coordinated Universal Time (UTC). Zulu Time Zone is often used in aviation and the military as another name for UTC +0. Zulu time, also known as Greenwich Mean Time (GMT), is the time zone used by the Royal Observatory in Greenwich, England. It is the basis for all other time zones in the world.

2FA, or two-factor authentication, is an extra layer of security used to protect online accounts. In addition to a password, users are also required to enter a code that is sent to their mobile device. This makes it more difficult for hackers to gain access to an account, as they would need to have both the password and the code.

• What Is a Gateway City?

By definition, a gateway city is a city that serves an economic anchor of its surrounding areas and regions. Throughout history, gateway cities have been crucial to economies since they were considered the place where the famous “American Dream” could be achieved. Some of the gateway cities include Chelsea, Worcester, New Bedford, Fall River, and Brockton.

Gateway Cities

Fall River, Massachusetts is a city that is located about 15 miles from Providence, Rhode Island and has an area of about 40.3 square miles. The city has a number of driving industries although the textile industry was arguably the largest sector. In addition, the city has diverse cultures with most of the people (at least 50%) tracing their roots back to Portugal. The rest of the population is a mixture of cultures that give diversity. The city has a population of a little over 90,000 people with most of the people (about 90.5%) being US citizens. As of 2008, more than 60% of the population had a high school education while the unemployment rate was only 9.5%.

New Bedford

Also called “The Whaling City,” New Bedford is a city in Massachusetts ’s Bristol County. Historically, back in the 19 th century, the city was among the biggest whaling ports in the US. The famous novel known as Moby Dick features this city. Today, this industry is remembered by the New Bedford Whaling National Historic Park although the city is still home to one of the biggest fleets of commercial fishing. The city has a population of a little over 91,000 people with more than 90% of the population being citizens of the US. Together with Taunton and Fall River, the city is among the three largest cities in that region.

Also located in Massachusetts, Worcester is situated some 40 miles to the western region of Boston. With an area of about 38.6 square miles, the city is the second largest in New England . Worcester has a number of social amenities such as ten colleges and universities. In addition, the city has some of the most affordable rates when it comes to housing. The location at the center of Massachusetts has earned it the nickname the "Heart of the Commonwealth."

At some point in history, this city was the country’s biggest producer of shoes. Situated some 20 miles to the south of Boston, the city is also known as the “City of Champions” due to its production of famous boxers like Marvin Hagler and Rocky Marciano. In addition, the city is well known for its great urban education.

Challenges of Gateway Cities

One thing to note about these cities is that they face similar challenges in social life and economics as other cities. However, these cities also have plenty of assets such as well-developed transportation systems, social amenities (such as hospitals and schools), and historic architecture. In addition, since they also face challenges, these cities have vast unrealized potential in a number of sectors. In order to tap into these unexplored opportunities and potential, these cities must initiate some kind of social and economic change. For example, they can create more walkable neighborhoods as the demand for such neighborhoods rises.

• World Facts

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Developing Gateways as Tourist Destinations: Ferry Services and Nodal Functions in Wellington and Picton

Related Papers

Douglas Pearce , Gui Lohmann

This paper provides a supply-side perspective on how tourism development might be fostered by enhancing the links between tourism and transport. This question is explored by identifying issues raised by tourism suppliers relating to the Cook Strait ferry services between Wellington and Picton (New Zealand) and examining how visitation in these two gateways might be developed so that they have more of a destination function. Five major themes emerged: the characteristics and products of contrasting places; sales and marketing; the implications of ferry cancellations; fast ferry speed restrictions and environmental impacts; and threats and opportunities from the creation of another gateway ferry port in Clifford Bay. The question of destination development is thus extended by focusing on ferries, a less commonly studied mode of transport; drawing on the perspectives of tourism suppliers, stakeholders whose voice is rarely heard in the transport and tourism literature; and in studying places with multiple nodal functions.

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Journal of Transport Geography

This paper reviews conceptualizations of nodal functions and presents a methodology for identifying and measuring the tourism functions of specific places with reference to place competitiveness. The methodology, which combines measures of length of stay and purpose of visit, is illustrated by a survey-based comparative analysis of ferry passengers traveling between two tourist nodes in New Zealand: Wellington and Picton. The results show distinctive differences between the two places in terms of their multiple functions expressed as origins, gateways, stopovers and destinations. Opportunities for modifying functions appear to be greatest amongst international travelers.

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Current Issues in Tourism

C. Michael Hall

Understanding tourists’ use of public transport at the destination is important for sustainable mobility, destination satisfaction, public transport management and destination management. This paper provides an overview of research in public transport and tourism since 2000. The review identifies main topics and issues including how public transport is used for tourism purposes in different contexts. It also recommends policies and strategies for a modal shift to public transport in tourism, and identifies potential areas for future research. The review indicates that there are differences in the level of public transport use by visitors between rural and urban destinations. Public transport is often not favoured by visitors in remote areas, although the situation is more promising in urban destinations. However, the overall potential of public transport as an alternative mode for travelling is unclear given tourist motivations and behaviours, and provision of visitor oriented public transport services including the need for appropriate communication and social marketing strategies. Keywords: public transport management, urban tourism, destination management, rural tourism, sustainable mobility; social marketing The version attached here is the submitted draft, for the authoritative version please consult the journal website http://dx.doi.org/10.1080/13683500.2014.948812

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This paper examines how tourists view destinations by drawing together two key components of tourism research, which are tourists and destinations. The study is based on a series of focus groups with youth hostel guests at three locations in New Zealand. Analysis of the focus group transcripts reveals that destinations are expressed and discussed primarily in trip-related terms rather than with regard to the place attributes stressed in much of the literature and that the concept of destination is seen to be a very personal and fluid one. The conceptual and practical implications of these findings are then explored.

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Gateway Qualifications Level 2 Certificate in Travel and Tourism

• Qualification Overview
• Structure & Unit Details
• Additional Information
• Support Materials

Qualification purpose

Prepare for further learning or training and/or develop knowledge and/or skills in a subject area

Qualification Grading Type

Pass/Merit/Distinction

Assessment Methods

• Portfolio of Evidence

Why choose this qualification?

The qualification has been developed following consultation with further education colleges and adult and community learning providers who requested new level 2 qualifications that were graded. It is intended primarily for learners post 16 who are interested in Travel and Tourism but have not studied Travel and Tourism at key stage 4 or who have not achieved higher grades in this subject.

The qualification may be used within a 16-19 study programme and is intended to give learners the knowledge, understanding and skills that will enable them to progress to further study in a business or related area at a higher level.

The qualification is part of a suite of graded qualifications that Gateway Qualifications has developed to complement the Suite of Skills qualifications in Travel and Tourism. The level 2 units in the qualification have the same content and pass criteria as some of the units in the Suite of Skills qualifications in Travel and Tourism but also include merit and distinction criteria.

The qualification includes an optional unit in Improving own Employability skills. This could be used with learners who are on a programme that encompasses a work placement.

Learners also have the option of completing a substantial project in an area of Travel and Tourism. This will support the development of independent learning and research skills that are essential for further study.

Rules of Combination

Learners must achieve a total of 23 credits including the completion of 2 mandatory units from Group M and the remaining credits from optional units in Group O. All the optional units are at level 2 and include sector specific units and some generic units.

Learners must achieve the two mandatory units totalling 6 credits.

Customer Service for the Travel and Tourism Industry

Understanding the travel and tourism industry.

Learners must achieve 17 credits from this group.

Airport Services

Deal with travel and tourism emergencies, effective communication for the workplace, hospitality for travel and tourism, ict for the workplace, impacts of travel and tourism on local communities, improving own employability skills, numeracy skills for the workplace, package holidays, planning for work in travel and tourism, promoting products and services, running an event, the business of travel and tourism, the role of overseas resort representatives, travel planning, travel and tourism project, uk tourism destinations, uk transport for travel and tourism, understanding airline and airport operations, visitor attractions, worldwide tourism destinations, what is the purpose of this qualification.

The qualifications are specifically targeted at level 2 learners who require stretch and challenge and they support progression to further education and study at a higher level or to further training. They also support the consolidation of key skills in literacy and numeracy and the development of independent learning in particular through the option of undertaking a project in the specific sector.

What skills, knowledge, or understanding does this qualification develop?

Learners will develop sector specific knowledge, understanding and skills together with underpinning transferable skills that support progression to a range of level 3 qualifications within the sector or related areas.

How is this qualification different from other, similar qualifications?

Learners planning to progress to level 3 should take these qualifications rather than the Skills for Suite as the addition of grading to each unit supports stretch and challenge.

What are the progression options?

These qualifications provide the additional stretch and challenge that will support learners to progress to the next level of vocational learning

What are the English and maths progression options?

The qualifications contain optional units in communications skills and numeracy. These should support learners to further develop their English and maths skills and enable them to progress to the next level.

Progression & entry requirements

Funding information.

There are now two main sources for funding information, a straightforward ESFA Qualification Search and the more detailed Find a Learning Aim website.

The new Find a learning aim (FALA) service provides a search tool that you can use to check the funding status of any qualification, framework, unit, standard or T Level:

View this qualification on the ESFA’s Find a learning aim website

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Gateway Communities

Community placemaking.

Learn more about the importance of creating communities of character.

Gateway communities are the “front doors” for federal lands like national parks. These towns serve a unique role, adding to the hospitality services and recreational activities available in parks while also helping to shape a visitor’s first impression of their visit to the parks themselves. Gateway communities also often serve as home to the thousands of employees who work in these national parks.

Gateways to Spectacular Scenic Places

There are 1,038 communities located within one mile of a national park in the United States, and 99 million people live within 10 miles of one of these parks. Some of the most famous gateway communities are Gatlinburg and Pigeon Forge, TN, which welcome visitors to the Great Smoky Mountains National Park with a large concentration of lodging, dining, and attractions. Gardiner, MT, is a popular gateway to Yellowstone National Park, offering year-round access and amenities and a charming small-town environment. Jackson, WY, is also a well-known gateway to both Yellowstone and the Grand Tetons. The towns of Tusayan and Williams, AZ, serve similar roles for the Grand Canyon National Park.

There are 1,038 communities within one mile of a national park.

99 million people live within 10 miles of a national park.

Many of the 329,000 jobs created by national parks are based in gateway communit...

Why Do Gateway Communities Matter?

Gateway communities and corridors are a critical component of our nation’s travel and tourism industry, both in terms of the jobs they create and support and the experience they deliver to visitors. The National Park Service estimates that 329,000 jobs are directly created by national parks, and visitor spending in our national parks amounts to $20.2 billion annually. Many of these communities grew up around these popular tourist sites and have their own historical significance. Preserving them and investing in them helps to safeguard our country’s heritage and culture.

Preserving Gateway Communities

The degradation of gateway corridors and communities close to our most cherished national parks and other federal lands seriously diminishes visitor experience and often jeopardizes the fragile ecology of the park itself. With few restraints regarding planning, zoning, vehicular access, cell towers, utility lines or garish signage, some of the worst examples of unabated strip commercial development have emerged at the doorsteps of our national parks and federal lands. This degradation of gateway corridors and communities not only creates visual pollution, but also serious traffic congestion and safety problems for vehicles, pedestrians, and cyclists, not to mention the impacts on local flora and fauna.

The challenge is to halt and undo the degradation of gateway corridors and communities by engaging with local governments, residents, and the business community to demonstrate the value created by an enhanced gateway experience for visitors.

Gatlinburg was once an example of unsustainable development. However, in recent years the city has made strides to regain its scenic character. In 2008 Gatlinburg adopted architectural guidelines, hillsides and ridges regulations, and a tree protection ordinance. The architectural guidelines illustrate favored principles of responsible building design for the city. The city also started an undergrounding program. In 2012, Gatlinburg completed Phase VI of its under-grounding utilities project, which stretches from the Convention Center to Park boundaries.

Creating and Preserving Scenic Gateway Communities

The scenic value that our national parks represent should be reflected in the communities that serve them. Protecting gateway communities advances Scenic America’s mission because these communities and corridors protect the nation’s natural and cultural heritage. Unsustainable development of these areas threatens their scenic qualities of natural beauty and community character. National parks are also inherently connected to the communities around them. Parks do not exist as islands; they are affected by what happens to the environment outside of the park boundaries. Protecting gateway communities will protect the scenic beauty of the park itself.

With proper stewardship and support, gateway communities can generate economic growth for themselves and provide a seamless and enjoyable experience for travelers who visit federal lands, while also ensuring that those land are protected from scenic blight or other harmful development.

Resources for Gateway Communities

Learn about federal and grant funding opportunities to support scenic conservation initiatives in gateway communities.

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A Thorough Overview: What is a Gateway City?

If you have a significant trip coming up in the future, particularly one with international destinations, you may run into terms that you have not seen before. One example could be the term Gateway City. If you do not know what this means, that is okay! We have flown all over the world. Therefore, we have flown in and out of countless gateway cities. We want you to understand what this means for you. Therefore, we are going to cover:

• What a Gateway city is
• What this means for your future travel plans
• What else you need to know about flying overseas

Our goal is to use our flying experience to help you. Take a look at some of the most important points you need to keep in mind when it comes to gateway cities.

What Is the Definition of a Gateway City?

Different airlines are going to have slightly different definitions of what it means to be a Gateway City. In general, a Gateway City is simply a city that has a lot of connecting flights to various locations all over the world. Usually, this means international flights. Therefore, a city that serves as a major departure or arrival terminal for international flights is usually called a Gateway City.

When it comes to Gateway Cities, a Gateway City for one airline may not necessarily be a Gateway City for another airline if that airline does not have any international flights at that specific location. On the other hand, most major airports actually serve as gateway cities.

For example, John F Kennedy International Airport is a Gateway City for countless airlines all over the world. For other airlines, this is one of the most common ports of entry into the United States. For those who are looking to fly from the United States to other locations, John F Kennedy International Airport is a common connecting location.

On the west coast, Los Angeles International Airport (LAX) is a Gateway City in the same manner. For example, this is a common connecting location for those who are looking to leave the United States to go somewhere else. Furthermore, this is also one of the biggest ports of entry into the United States itself. There are countless other cities that serve the same purpose in the United States, just as there are other cities located all over the world.

What Does This Mean for Your Travel Plans?

You do not need to know the definition of a Gateway City in order to board a plane; however, you do need to know when you are going to leave the country. This is probably going to take place through a Gateway City. If you have access to a direct flight internationally from your hometown, that is fantastic. There is a good chance you are going to get there faster. On the other hand, there is also a good chance that you are going to have to connect somewhere else before you reach your final destination if it is international. That is where a Gateway City is going to matter to you.

The Gateway City is going to be the last city you are in before you leave the country. Therefore, you have to be prepared with your travel documents including your passport, any Visas that could be required, and additional security. When you are getting ready to leave the country, it is important to allow a bit of extra time for these extra security precautions.

What Do You Need To Know About Flying Overseas?

If you are getting ready to fly overseas, there is a chance you are going to have to connect to a Gateway City. The reality is that there are a lot of logistical steps that have to take place in order for an airline to operate an international flight. Therefore, they tend to consolidate these flights around gateway cities. It makes it easier for them to abide by FAA regulations, and they can maintain their planes more easily. As a result, you should be ready to connect if you are planning on having a trip overseas.

You also need to be aware of added rules and regulations that come with international travel. For example, a driver's license is not going to be good enough for an international flight. You have to have a passport. Furthermore, depending on the location, you may also need to have a travel visa. A visa is a document from your intended destination letting you know that you can come into the country. In addition, you may have to go through customs and immigration as well. Because of this added layer of security, you need to give yourself more time at the airport. Finally, keep in mind that there may be some added regulations regarding your baggage. You may be subject to additional security and there could be added limitations regarding what you can or cannot bring on the plane with you. Make sure you read the regulations from your airline when you purchase the ticket. That way, you know what to expect when you reach the airport.

Get Ready for Your Next Trip: Know Your Connections

If you are planning on flying overseas, there is a chance you may have to connect before you reach your final destination. In this case, you are going to be connecting through something called a Gateway City. A Gateway City is important because this serves as a travel hub into and out of the country. This is usually one of the biggest airports in the world, providing flights to countless destinations. If you are flying overseas, you need to know what your gateway city is. This is the last time you are going to be in that country before you fly somewhere else. As a result, you may be subject to additional security and screening regulations. If you know this in advance, you can prepare yourself accordingly, making sure you catch your flight.

Home » Destination Stewardship Report » Destination Stewardship Report – Inaugural Issue » Engaging a U.S. National Park’s Gateway Communities

Engaging a U.S. National Park’s Gateway Communities

Improving relations between a national park and its gateway communities can be tricky, involving touchy issues such as invasive species, extractive industries, air pollution, visitation levels and economics, even dark skies. The collaborative approach employed for North Dakota’s Theodore Roosevelt National Park yielded actionable community ideas and opened lines of communication while still upholding park conservation goals. The technique? Accentuate the positive with the approach called Appreciative Inquiry. Kelly Bricker ’s University of Utah team explains how it worked. 

For Theodore Roosevelt National Park,  “Appreciative Inquiry” Provides a Way to Improve Relations with Its Three Gateway Towns

By Kelly Bricker, Leah Joyner, and Qwynne Lackey

Theodore Roosevelt National Park (TRNP) encompasses two swaths of North Dakota Badlands, stretching across the Northern Great Plains and the Little Missouri River. The park was established in 1947 with the initial South Unit and Elkhorn Ranch Unit, and the addition of the North Unit followed in 1948. Its 70,447 acres comprise a variety of great plains flora (e.g., juniper woodlands and hardwoods, salt grass) and fauna (e.g., bison, elk, and pronghorn) as well as traditional lands of the Hidatsa and Mandan tribes, and many more. The Park memorializes President Theodore Roosevelt and his commitment to conservation [i] . It is also situated atop the Bakken Formation, an extensive oil and natural gas reserve tapped by hydraulic fracking, rendering oil and gas flares within sight of many park vistas [ii] .

Three primary gateway communities provide access to the Park: Dickinson, Medora, and Watford City. The largest, Dickinson, with a population of about 23,000, offers education, healthcare, museums, libraries, airport, and recreation centers. [iii] Medora, home to Park headquarters, is North Dakota’s top tourism destination, and much of its a year-round population of about 130 residents [iv] derives income from the industry [v] . Watford City is home to about 7000 residents, a population that has more than tripled in the decade following the Bakken Oil Shale rush, a massive influx of people and commerce that began around 2006 [vi] .

Unique though they are, the communities are intertwined with each other, the park, and the future development of the region. In anticipation of increased park visitation, the Bakken nearby oil development and associated infrastructure, invasive species and other regional ecosystem issues, Park management began a strategic planning process designed to incorporate a holistic understanding of visitor use with the unique needs of each of its gateway communities. Park staff were interested in the communities’ current relationships with the Park and how they could improve to provide a quality visitor experience, advance park goals, and develop and leverage partnerships.

Our University of Utah research team conducted a community engagement study on behalf of the Park from February 2017 to April 2018 to assist with the planning effort. Our focus was on the relationships between TRNP and its three gateway communities. What was the role of TRNP related to stimulating regional tourism? What did the gateway communities need? How could tourism’s spillover benefits enhance their economic conditions and quality of life, while still upholding the purpose and values of the park?

To find out, we used an Appreciative Inquiry (AI) approach. The method for helping to manage change strives to understand the relationships among conservation, livelihood, and sustainable tourism development [viii] [ix] [x] The idea is to elicit public participation in identifying positive qualities that make a destination unique, to analyze how these qualities work, and then build on them.

Our hope in conducting the AI process was to:

• Create a shared understanding of community development, tourism, and resource protection;
• Create a regional dialogue about using public land to improve local livelihoods through sustainable tourism development;
• Envision a collective future based on regional strengths in relationship to developing tourism, improving livelihoods, and protecting natural and cultural heritage resources.

For this project, we visited Park management, mapped assets of each community, interviewed key leaders and online surveys, focus groups with community members, summary meetings and a summit with all communities present. The Superintendent of TRNP attended these meetings, and introduced the strategic planning process they were undertaking – yet only weighed in if there were specific questions by participants. The process itself is forward thinking and did not allow participants to focus on the negative, rather really focus on the future – discovering what they have, dreaming about and envisioning a future, and then steps to realize that future. In part, AI asks participants to focus on what can be – envisioning a future. This particular strategy allowed us as facilitators to ‘park’ concerns separately, then head back to the questions at hand. As meetings progressed, we did see a willingness of participants to ‘let go’ of their individual issues and work with us on defining a future. By tabling the negative, there was room to think beyond the current situation and envision a future. Guiding questions led our discussions and surveys including:

• What tourism assets do you have in and around your community?
• What type of tourism is working in your community?
• What kinds of activities do tourists undertake? Provide the best examples.
• What have you done to improve your community’s livelihood through tourism?
• What positive linkages exist now between tourism and the resources you have?
• Please close your eyes if you feel like it. How do you envision your community 25 years from now?
• Think about what “ideal tourism” means in your community for your children and grandchildren/for future generations.
• Putting dreams into practice. What actions and strategies do you feel are needed to achieve these dreams? Where/What? How?
• We have achieved or learned about tourism and its potential contribution to your community. What comes next?
• How can the outcomes and what we have learned to be sustained?
• How and where might these ideas be used in the future?

We found this methodology to be engaging, inclusive, and an opportunity to move the relationship between the park and its nearby communities into a forward-thinking, action-oriented collaborative process. The responses recorded during all interviews, meetings, and surveys were summarized and analyzed thematically by the research team. [xi]

What did this process produce?

Several themes resulted from interviews, surveys and meetings, which had spillover impacts on sharing destinations resources and ideas. Following are some of the most prominent themes and their associated actionable ideas moving forward.

Conservation Awareness

Participants from all three communities value conservation. The viewshed and dark skies preservation was particularly important. Ideas for preserving the view-shed and dark skies included educational programs within the communities and establishing local ordinances.

For example, Medora suggested implementing more local ordinances to protect existing open-spaces.

Dickinson residents also desired a recycling program and the use of the Outdoor Heritage Fund, which provides grants for conservation in North Dakota [xii] , to help develop recreation opportunities at Patterson Lake.

In addition some areas touched on regional conservation efforts, beyond park boundaries.

Actionable Ideas:

C 1. Develop programs that educate and empower residents to play a role in local conservation, such as environmental education programs, information sharing, and youth engagement.

C2. Launch an education program to inform neighboring community residents about the natural management of prairie dogs and other species within the park borders.

C3. Identify a mechanism for community input into the development of a feral horse management plan.

C4. Increase mechanisms for TRNP and Community-level engagement. Example: Park volunteer days (themed) and Adopt-a-Spot programs-whereby people might pick up litter or help with invasive species eradication, etc.Strategic Partnerships

Community meeting participants identified a diverse collection of potential strategic partners to work with on realizing many of the goals mentioned throughout the visioning process. Medora residents suggested partnering with local authors to advance their goal of educating visitors about the history of the area. They also suggested that increased partnerships with the other gateway communities would strengthen tourism across the region.

These included local university collaboration, CVBs, community centers, libraries, adjacent public land managers, associations and foundations.

SP1. Grow partnerships with DSU; if partnerships are occurring take advantage of marketing opportunities to publicize educational collaboration.

SP2. Develop a ‘friends of the park’ email communication list or listserv through which to reach all potential partners with any future development or support needs.

Tourism Management

Common to all community meetings was a continued emphasis aspects of visitor management and tourism development. For example, there was interest in fostering the ‘Old West’ themed tour development and continue focusing on both Native American and cowboy culture; local food; equestrian and non-motorized trail activities. Transportation efficiencies were also noted, such as a park shuttle to decrease visitor traffic, and enhancing activities for longer stays and some interest in seasonal expansion as well.

TM1. Explore options for transportation and infrastructure support, such as park shuttles.

TM2. Partner with local authors to enhance storytelling efforts such as events, guided tours, and interpretation within the park.

TM3. Conduct research on other national park gateway communities for innovative solutions and best practices elsewhere that have responded to limited workforce and seasonal housing barriers.

Youth Engagement

Participants in all communities expressed a strong desire for more youth-oriented activities and engagements. Dickinson residents specifically suggested integration with school curriculum, through field trips and library programs, as well as partnerships with the DSU Honors program. In Watford City, suggestions included leadership education, afterschool programs, and more community-based projects for youth to engage. Watford City residents also suggested seeking private or corporate sponsorships for programs that would better engage youth with TRNP.

YE1. Partner with educational institutions (such as DSU) to increase use of and further align the existing TRNP curriculum guides with state content standards.

YE2. Explore the possibility of a Youth Ranger program. Engage students through signing up to leading guided hikes, volunteering to visit campsites and share information with visitors, or for clean-up events within TRNP.

In summary, the AI method provided an excellent platform to launch new ideas, increase collaboration, and ensure avenues for information sharing. AI marked the beginning of a much longer process that may lead to sustained improvements in the relationships between the park and communities and changes in attitudes in all parties. We believe that AI provided the necessary process to focus on the future. We also felt it served as a forward-thinking and opened the door to future collaborative processes that address issues, such as retaining dark skies, and other natural resource concerns, such as air pollution, feral horse populations, and work on invasive species. For the complete report on the process and associated outcomes, please download: https://app.box.com/shared/static/8tsc9qedi22jfudhltpz6yhj0yjmy27h.pdf

[i] National Park Service. Theodore Roosevelt National Park. Foundation Document: 2014. Available online: https://www.nps.gov/thro/learn/management/upload/Theodore-Roosevelt-National-Park-Foundation-Document-2014.pdf (accessed on 20 September 2019).

[ii] National Parks Conservation Association. Spoiled Parks: The 12 National Parks Most Threatened by Oil and Gas Development. Available online: https://www.npca.org/reports/oil-and-gas-report (accessed on 20 September 2019).

[iii] Ibid.

[iv] United States Census Bureau. Available Online: https://www.census.gov/en.html (accessed on 15 September 2019).

[v] Medora Convention and Visitors Bureau. Medora, North Dakota. Web. Available online: https://www.medorand.com/ (accessed on 15 September 2019).

[vi] Nicas, J. Oil Fuels Population Boom in North Dakota City. Wall Str. J. Available online: https://www.wsj.com/articles/SB10001424052702304072004577328100938723454?mod=googlenews_wsj (accessed on 15 September 2019).

[vii] National Park Service. Theodore Roosevelt National Park Maps. Available online: https://www.nps.gov/thro/planyourvisit/maps.htm (accessed on 26 October 2019).

[viii] Nyaupane, G.; Timothy, D. Linking Communities and Public Lands through Tourism: A Pilot Project; Technical Report; Arizona State University: Tempe, AZ, USA, 2013.

[ix] Che Aziz, R. Appreciative inquiry: An alternative re-search approach for sustainable rural tourism development. J. Tour. Hosp. Culin. Arts 2013 , 5, 1–14.

[x] Cooperrider, D.; Whitney, D.D.; Stavros, J.M. The Appreciative Inquiry Handbook: For Leaders of Change, 2nd ed.; Berrett-Koehler, B.K., Ed.; Crown Custom Pub: Brunswick, OH, USA; San Francisco, CA, USA, 2008.

[xi] For more information on method specifics, please see the article published in Sustainability  2019,  11 (24), 7147;  https://doi.org/10.3390/su11247147 ).

[xii] Outdoor Heritage Fund. For more information, visit: https://www.ducks.org/north-dakota/north-dakota-outdoor-heritage-fund

This article was prepared by Dr. Kelly Bricker and Leah Joyner of the University of Utah, and Dr. Qwynne Lackey, SUNY Cortland University (fall 2020). She and her colleagues, designed and implemented this study as part of a larger project with Kansas State University and Theodore Roosevelt National Park.

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According to the latest forecasts from the World Travel and Tourism Council (WTTC), the travel and tourism sector is expected to increase its GDP contribution to the US economy from $2.36 trillion in 2023 to $2.5 trillion in 2024. Over the next ten years, this might rise to a staggering $3.10 trillion by 2034, representing almost a 10th of the country's total GDP.

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