khm travel vs inteletravel

Outside Agents Vs. KHM Travel Group: Choosing The Right Host Agency

Joining a host travel agency provides independent travel agents with valuable support, technology, and benefits. But how do you select the right host?

Outside Agents and KHM Travel Group are two top options, but they vary in their offerings for affiliated agents.

This in-depth guide examines the commissions, training, tools, and key differences between Outside Agents and KHM to help you pick the best host agency fit.

A Comparison Table

Overview of outside agents.

Founded in 2005, Outside Agents is a host travel agency that contracts with independent travel agents to provide them with technology, support, and lucrative commissions.

Here’s a quick look at what Outside Agents offers:

• Some of the highest commission rates in the industry
• Wide range of travel affiliate programs to leverage
• Cloud-based agent platform for booking tools
• Ongoing training programs and professional development
• Private community forums for agent networking

Outside Agents has partnered with over 5,000 independent travel professionals during the past 15+ years.

Overview of KHM Travel Group

Established in 1997, KHM Travel Group is one of the largest host agencies contracting over 50,000 independent travel agents worldwide.

KHM provides:

• Access to exclusive travel agent rates and perks
• Support team available 16 hours daily
• Cloud-based booking platform and CRM
• Marketing materials and template websites
• Rewards program for agents
• Extensive training program for professional growth

For over 20 years, KHM has provided the tools agents need to build successful travel businesses.

Also Read: Comparison Between Klook and KKday

Key Differences Between Outside Agents And KHM Travel Group

• Comparing Commission Rates

One of the top priorities for affiliated agents is how much they earn on bookings. Here is how Outside Agents and KHM commission structures compare:

Outside Agents

• Commissions from 80% to 90% across all suppliers
• Additional revenue share incentives
• Bonus commissions for reaching higher sales tiers
• One of the highest payouts among host agencies

KHM Travel Group

• Commissions range from 70% to 80% with most vendors
• Bonus commission incentives starting at just $5,000 in sales
• Rewards program for cash back on bookings
• Profit sharing when goals met

Based on their commission tiers, Outside Agents appears to offer higher earning potential for productive agents.

• Training and Professional Development

Ongoing education is key for travel agents. Here’s an overview of training with each host:

• Regular live workshops and webinars
• Outside U online training program with accreditation
• Annual conference for learning and networking
• Private forum access and insider tips from top agents
• Learning incentives when completing training
• KHM University with extensive online courses
• Annual conference and networking events
• Regional meetups for collaborating with fellow agents
• Private Facebook group for real-time advice
• Rewards for completing training benchmarks

Both hosts provide robust training resources combining online courses, live workshops, and community support. Outside Agents training may be slightly more extensive.

• Technology and Resources

The tools and resources supplied to contracted agents also matter. Here’s an overview:

• User-friendly cloud-based AgentPro booking platform
• Integrates with client management system TripPro
• Templates for branded marketing materials
• Access to discounted travel agent rates
• Perks like waived fees, travel insurance, and more
• Cloud-based Nexion booking engine
• Integrated agent management system
• Marketing templates and content resources
• Travel agent discounts on hotels, flights, tours
• Rewards program for free travel and more

The technology platforms offered by both hosts enable agents to efficiently book travel and manage their business. KHM may have a slight edge in marketing resources.

• Support for Growing Your Business

Hosts aim to provide the foundation for agents to grow successfully:

• One-on-one business coaching and mentoring
• Goal setting assistance and accountability
• Ongoing support by email, phone, and in forum
• Advice on niche specialization to stand out
• Dedicated support team available daily
• Private forum community provides guidance
• Partnerships with key vendors to drive bookings
• Assistance with marketing and business strategy

Both hosts offer significant support for taking your travel business to the next level. Outside Agents may provide more individualized coaching.

Also Read: Comparison Between Travelocity And Priceline

• Reputation Among Affiliated Agents

Feedback from contracted travel agents sheds light on their host experiences:

Outside Agents Reviews

• Many agents rave about outstanding support received
• Technology platform earns high marks for user-friendliness
• Commissions described as generous and prompt

KHM Travel Group Reviews

• Mixed feedback on support team responsiveness
• Reviews praise marketing resources and training
• Some concerns noted about outdated tech platform

Outside Agents gets stellar reviews particularly for the high service levels and earning potential. KHM earns solid feedback but has some areas agents felt needed improvement.

Watch this review video:

Pros and Cons of Each Host Agency

Outside Agents Pros

• Very high commission percentages
• Extensive training program
• Outstanding service and support reputation
• Customizable marketing materials

Outside Agents Cons

• Less global reach than larger hosts
• Higher bonus thresholds to earn

KHM Travel Group Pros

• Global presence and vendor relationships
• Huge assortment of marketing collateral
• Rewards program benefits
• Massive agent community for networking
• Mixed reviews of technology and support
• Lower commission rates than competitors
• Rewards incentives could be improved

For the highest commissions and service, Outside Agents shines. But KHM’s global scale and big vendor network appeals to many agents.

Choosing the Best Host Agency

When selecting between Outside Agents and KHM Travel Group, keep these factors in mind:

• Your expected sales volume and income goals
• The commission percentage and bonus structure
• Your need for marketing materials and branding
• The technology and booking tools provided
• Your desire for community networking opportunities
• The level of one-on-one support preferred

Ideally, speak with agents contracted by each host to get insights before deciding. Ensure the host you select equips you with the resources and earnings potential to thrive as an independent travel agent.

Also Read:  Comparison Between Viator And Klook

Frequently Asked Questions (FAQs)

A travel agent is an individual travel professional who offers advice and makes bookings for clients. A travel agency is a business that employs travel agents to sell vacations, trips, and other travel services. Agents can work for an agency or independently.

Outside Agents was founded in 2005, so they have been in business for over 15 years. During that time they have contracted thousands of independent travel agents to provide them with support, technology, and lucrative commissions.

An outside agent refers to an independent contractor travel agent who is affiliated with a host agency but not directly employed by that agency. Outside agents work for themselves but get access to a host’s tools, technology, and relationships in return for sharing commissions.

A host travel agency contracts self-employed outside agent travel agents to provide them with things like booking platforms, vendor relationships, training, support services, marketing materials and more. Top hosts include Outside Agents, KHM Travel Group, Travel Planners International, and Nexion.

Also Read: Comparison Between Outside Agents And InteleTravel .

Final Thought

Joining the right host agency gives independent travel agents immense value. Compare Outside Agents and KHM Travel Group side-by-side based on commissions, tools, support, and reputation. Talk to current affiliated agents before deciding to ensure the host you pick best fits your business needs and goals.

Leave a Reply Cancel reply

Save my name, email, and website in this browser for the next time I comment.

This site uses Akismet to reduce spam. Learn how your comment data is processed .

KHM Travel Group competitors

Competitors

Competitor Summary . See how KHM Travel Group compares to its main competitors:

• InteleTravel.com has the most employees (2,732).

KHM Travel Group vs competitors

Rate KHM Travel Group's competitiveness in the market.

KHM Travel Group salaries vs Competitors

Compare khm travel group salaries vs competitors, compare khm travel group job title salaries vs competitors, khm travel group jobs, khm travel group demographics vs competitors, compare gender at khm travel group vs competitors.

• KHM Travel Group

Compare Race At KHM Travel Group Vs Competitors

Khm travel group and similar companies ceos.

Geri Mitchell is a Chief Executive Officer at Inteletravel.Com and HR Manager at Wrist North America and is based in Pasadena, Texas. She attended University of Louisiana at Monroe and Richwood.

KHM Travel Group Competitors FAQs

What is khm travel group's biggest competitor, search for jobs.

• Aladdin Travel Competitors
• Putman Travel NC Competitors
• Prestige Travel Systems Competitors
• Protravel International Competitors
• Aladdin Travel Overview
• Putman Travel NC Overview
• Prestige Travel Systems Overview
• InteleTravel.com Overview
• Protravel International Overview
• Account Executive
• Administrative Assistant
• Call Center Representative
• Certified Nursing Assistant
• Company Driver
• Customer Service Representative
• Data Analyst
• Data Entry Clerk
• Data Entry Specialist
• Delivery Driver
• Insurance Sales Agent
• Licensed Practical Nurse
• Life Insurance Agent
• Brunswick, OH
• KHM Travel Group Competitors

Suggested companies

Inteletravel, the travel franchise, travel counsellors.

InteleTravel.com   Reviews

In the Travel & Vacation category

Visit this website

Company activity See all

Write a review

Reviews 3.7.

Most relevant

Business Partner and Representative

As a business partner and travel agent with Plannet Marketing and Inteletravel, my experience has been awesome! This business helps you as well as others build a business that is profitable within the travel industry. Any business minded person knows that there is an upline in every business. In this business opportunity you help, you share, you work, and you grow financially. Everyone does! Never partner with something that you don't understand. I love this business. It's real and true!

Date of experience : May 01, 2024

Great side hustle and business

I joined Inteletravel just over 6 months ago whilst on maternity leave and have not only booked over £60k in travel, all of which I have earned commission on but have also found a wonderfully supportive group of people to work with. The training provided is fantastic and I looked around at lots of other travel platforms before joining and their start up fees were £1000’s so financially Inteletravel was definitely the best option! It’s super flexible with no targets or contract and I work it around my family life and work easily.

Date of experience : May 24, 2024

I joined just over a year ago very…

I joined just over a year ago very sceptical but watched my friend for a few months first. I have booked 2 holidays and a cruise. I work full time so to be honest I could be more proactive but I have made my money back that I paid out. The team I belong to is very proactive and the training is brilliant. I do think it does depend on whose team you are on, I have never had so much support in anything I have worked for before. There is no pressure no targets and you can work at your own pace. It is a no brainer if you book your own holidays and go away a lot you are an unpaid travel agent why not book your own and earn the commission. I am glad I made the plunge and joined

Date of experience : May 22, 2024

Absolutely Awful Experience!

Absolutely Awful Experience! My experience with this company was absolutely awful. The training provided is beyond horrendous and completely inadequate. If you're not interested in being part of their pyramid scheme and ‘recruiting’ others into the company, your upline shows no interest in you at all. They apply constant pressure on you to recruit others, insisting that’s where the money is. They are all over social platforms, constantly trying to recruit their followers because if people leave, they lose money. If your goal is to earn money by receiving proper training to become a travel agent, I strongly advise you to stay well clear of this company. Save your time, effort, and money by looking elsewhere.

Date of experience : May 23, 2024

Horrendous company to work for

I have never worked for a less professional company. The company is a pyramid scheme despite what they tell you, they will try to get you to sign other people up to make money off them. The deals for agents are more expensive than tui, love holidays etc and they do not price match. The training is substandard. They also have systems that do not work and they try to take money off you that you do not owe them, bully you, threaten you and are unprofessional. AVOID at all costs.

Date of experience : May 21, 2024

So glad I said yes to this company

So glad I said yes to this company. I have booked almost £250k of holidays so far and earned commission on it all - I’ve been paid on time and had so much support from the team to make my business a success. The Network marketing side of the business is completely separate and if that doesn’t appeal you don’t have to do it. I absolutely love it - it’s basically a lucrative hobby. Highly recommend.

Date of experience : May 10, 2024

Planet Marketing is a scam

Planet Marketing is a scam. Despite attempting to cancel my subscription, they persistently withdrew money from my account. Avoid this company at all costs. They are unethical and deceitful.

Dishonest company to work for

Big time scamming. They promise and don't keep words while stealing from you.

Date of experience : May 28, 2024

I had a high hopes

I had a high hopes. But when there is near enough 50% negative reviews, you should trust them. the other 50 are written by people on the team and it's encouraged internally to outdo the positive ones. I'll be real.. some people DO make money, and it IS possible. But only if you make this your FULL time thing, and probably work MORE hours than your full time job. Granted, it's for yourself, but it's intense.. and they are training you up to take a cut of all your earnings. Also, the commissions take forever to be paid. I still haven't received my first one, after nearly a year. And they always have an excuse.. and the excuse for that is it allows them to take your monthly subscription over and over again, so by the time you get your commission. You've actually just paid yourself. So there's no profit. There's loads of trainings and webinars etc, which yeah, great, but again - investing loads of time into their company, to make them money. And you don't get additional perks like you would being a normal employee. They make out it's your own business. It's really not. It's scammy and the worst thing is, it's encouraged to push sales onto your family and make money off them. That's what most of the reps in the business do. All of it gives me a little bit of a sour taste. Please don't waste your money on this. Start your own business, believe in yourself!

Date of experience : May 20, 2024

I will never look back!

I’ve been with Inteletravel just under a year now and I’m glad I just went for it. I think like most I was wary so I put it on my credit card and gave it ago. I joined the company originally just to save on my own travel but shortly after I fell in love with the business and the community so I jumped straight in to it all! Whether you’re wanting to save on your own holiday or earn an additional income then just do it! This business is honestly incredible and it’s opened up so many more doors.

Date of experience : April 01, 2024

I have been with inteletravel since…2021

I have been with inteletravel since 2021 and only received amazing help and guidance. The company helps build your confidence when starting out and assists with any problem you face. If your willing to put the work in you will be rewarded. Its a amazing opportunity if you are looking to start a new exciting career and have a passion for travel

Date of experience : March 18, 2024

Great opportunity!

I’ve been apart of the opportunity since May 2022 & really grateful I found it - it’s been a great secondary income, the training, the community & the personal development has been immense! Not a get rich quick scheme at all, just helping normal people have more options

Date of experience : March 29, 2024

Team support is great!!

Team support is great, tons of resources, Booked over 50 trips so far for clients! Some people complain because they didn’t want to put in the work to see a good return on investment. But if you work even 8-10 hours a week, I can almost guarantee you’ll do welll!

Date of experience : April 02, 2024

Its an MLM, stay well away. Awful experience during lockdown with Inteletravel or PlannetMarketing

One of the best things I did

I’ve been with Inteletravel well over a year now and I have to say, I absolutely love it. I’ve been able to save up quicker for my house I’ve just bought. We’re wanting to do some renovations to it so the money I’ve been making from the travel business is going towards that. We’ve already had the carpets done which were £1k and the windows are booked in which is a further £3.5k - this type of money is life changing when it’s not coming out of your wage. This does work if you want it to work.

Date of experience : April 09, 2024

Love this business!

Love this business!! I joined about 18 months ago (after watching someone else benefiting) and its honestly changed everything for our family, we go away more than ever before. I love the community of like minded travellers providing a hub of knowledge and information which, for me, is an invaluable part of the business. I have always been fully supported and can ask for help any time day or night.

Date of experience : December 30, 2023

I’ve been a travel agent wjth…

I’ve been a travel agent wjth Inteletravel for 9 months and I absolutely love it. I have worked in travel all my life and after having my children I wanted something for myself again. This business has allowed me to create an income from home from booking my own travel and also for others. Fantastic support and community

Date of experience : February 19, 2024

I joined Inteletravel in May 2023 and…

I joined Inteletravel in May 2023 and I'm so glad I did say yes. The support has been incredible. You get constant new training which has really helped me personally as well. I've been able to make back the money for a whole year subscription plus more. Never had any issues with payments. Glad I didn't let the negative reviews put me off this business.

Date of experience : February 21, 2024

What a great experience it has been so far!

I joined Inteletravel in Nov 2022 and I am so glad that I did. I have booked over £100K in travel for my family and friends and its brought an additional income into my household. I have also travelled so much more with my family to which I can not put a price on as the memories will last a lifetime. I have to say it really does make a difference which team you join because all I have had is support and appreciation, so I am surprised by some of the other reviews. Like anything in life you have to try something to understand whether its for you or not- work hard and success will follow.

Date of experience : February 25, 2024

A year in and it’s been brilliant and supportive

I have been had my travel business for just over a year and I have travelled loads and booked amazing holidays for others too. I love this business and the support I’ve received. I find it sad when people come on with bad reviews. There will always be a bag egg in a company and it’s a shame when people aren’t supported. It’s worth nothing we won’t always provide a “cheaper service” but we do provide a good service and we are covered by ABTA unlike the companies that are often the cheapest on the market and you can’t even speak to them when something goes wrong.

Date of experience : February 18, 2024

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Find a good Host agency that fits with what you want to do.

Comments (1-10).

Both Inteletravel and Evolution are MLM's.  Not exactly "real" Travel Advisors.

I researched lots before I chose a host agency. A really good resource is Host Agency Reviews.  https://hostagencyreviews.com/

I have been very happy with Outside Agents. Very reasonable rates. Good training program. Incentally, when I went to my first onsite training, I spoke to many TAs who had left other hosts and were happy they had changed.

 Good support system.  I found so many others that charge an arm and a leg. OA was super great during Covid.  https://outsideagents.com/

Well if you are interested in joining a season travel company who puts people first before profits with a track record of success for over 50 years then Archer/Evolution Travel is your host company!! I have been with them for over 3 yrs and love what I do because of their support and training they offer !!! Let me know if I can help you by sending you a link to the business opportunity!

I am with KHM TRAVEL GROUP and I greatly appreciate them. I have learnt a lot from them. 

I'm currently with Nexion Travel Group, but also moved to Travel Quest Network as TQN allows me to utilize SABRE GDS to book airfare and hotel, whereas Nexion does not ( they have sabre, but you can't issue the ticket or process exchanges/refunds). I agree with what some have said- look over the reviews very carefully and see what fits your model. The industry changes everyday. 

I ​am with Outside Agents and am very happy with them. 

Avoya Travel is a fantastic company. I have been with them for 15 years. Aside from the ability to work with my own clients, they offer a fantastic live lead program. 

Making a statement. I’m with 2 host agencies

I have an awesome host agency  Inteletravel 

Be careful when choosing your host agency. What on agent says is good another will say is not good. You need to determine what is important to you and for your business. I am solely independent, I have a had a few hosts over the 27 years I have been in the business (all 27 years as home based). The landscape has definitely changed over the years. If you want to discuss this feel free to contact me. I no longer have any agents working for me so I won't steer you in a specific direction but might be able to help you figure out what you need.

Join Your Local Business Network

Connect & get quality referrals from Small Business Owners

Welcome to all the new members in this group! Please read on to get the most from this group. This group is limited to experts, so is a great...

Hello Everyone, Can we talk Host Agencies? Mine is changing drastically and I am looking for suggestions to find a new one. I appreciate any and...

Are there any Europe specific agents in the group? I'd like to find more clients who want to go to Europe because that is where my passion...

Hi Everyone, just got onboard.  I am a luxury travel expert with over 20 years of experience.   If you need to bounce ideas off of someone who used...

I have a travel accessory business. I handmake and design travel themed accessories. I design everything from Dry bags, toiletries, neck pillows, ...

• How It Works
• Our Guarantee
• Media Resources
• News & Articles
• Travel Tips for Your Next Trip
• Why You Should Use a Travel Advisor
• Where Should I Go On Vacation?
• The Best Time to Travel to Popular Caribbean Islands
• Everything You Need to Know About Traveling to the Caribbean
• Dining in the Caribbean: Your Questions Answered
• The Perfect Honeymoon Destinations for Every Month of the Year
• The InteleTravel Guide to Planning a Cruise
• Advisor Benefits
• Become an Advisor
• Request a Travel Advisor
• Group Getaways

November 16, 2017

6 minute read

21 comments

Travel Advisors vs. The Internet: 8 Reasons Travel Advisors Win

Sometimes the travel world can feel like a battleground. Between all of the travel websites that seem to pop up every day, it can be hard for travel agents to feel like there’s still room for them.

But no worries, because travel agents (who we now refer to as travel advisors ) still account for 30 percent of all travel booked .

And, according to the National Post , it’s no surprise that “millennials want someone who knows better than they do to book the trip for them.”

In fact, three new studies have found the value in relying on travel advisors. Travelers are looking for experiences rather than just heading to typical tropical destinations. They want to check off their bucket lists. They also want to have restaurants booked for them, have show tickets in hand and to get inside scoops on the best restaurants in town – and they want it all done for them, by somebody in the know.

In this battle with the internet, travel advisors win — and here’s 8 reasons why:

1. You're dealing with and paying an actual person

Even with an online travel advisor, you’re dealing with a living, breathing human being who works hard to help make your travel dreams a reality. You’re speaking with somebody who knows your story—they know what you like, they can ask you about your dream trip, and they can get a basic feel for your needs. They know that when you say you want "luxury" you mean a plush pillow, stunning views, six-star service and amazing meals - not like those online booking engines that misconstrue "luxury" to just mean a clean, over-sized room. No online booking website can take the same personalized approach like an advisor can. Sure, the internet can be smart, but it sure isn’t warm and fuzzy. And besides, wouldn't you rather do business with somebody who you can get to know or, better yet, that you know already!?

Did you know:  A travel advisor's commission does NOT get paid by the traveler! The travel supplier or vendor (ie. Royal Caribbean, Marriott, Club Med, etc.) pays your travel advisor out of their share of the price. So…. you can either give the trillion-dollar companies more money or help them share it with someone special - like your trusted travel advisor who worked hard for you and your vacation.

2. They know if you're getting scammed (...and you kind of are)

For the average person, booking through an online site is too overwhelming. With the hundreds of sites out there, you'd have to make it a job to sit and compare each one, read all of the fine print, and really see if you're getting a better deal - but a travel advisor does that job already, and well! Think about it - it’s not every day that you book international trips, so how can you really tell if that website airfare price that is “SO HOT!” is actually good?  Lo and behold, a travel advisor sees those trips come to fruition like, every day, so they can really tell you what’s hot and what is so…not.

Did you know: All the "big guys" in the online travel engine world are actually all owned by the same person! What this means is that even for the most savvy of DIY-bookers thinking they're comparing four or five main sites for the best price, they're really not getting a competitive comparison at all. Doesn't that feel icky?

3. Travel advisors actually know where to go

Let’s be real. If you’re not going to a super top destination in a Thrillist article, you might have a hard time figuring out exactly where to go and what to do. And who has the time to sit around reading gazillions of ridiculous restaurant reviews that really only show people complaining about how the waitress didn’t bring more water fast enough? Luckily for you, travel advisors know this kind of stuff—it’s in their DNA! Not only will they recommend amazing local cuisine for you to try, but they probably have some solid contacts there to make your trip even more magical. Another score for the travel advisor!

4. Travel advisors have connections

That’s right, travel advisors can solve all of your group-text stressing with a single phone call. Are you heading to the Caribbean with a bunch of friends for some much-needed fun in the sun? Rather than all booking separately, getting seven different prices and sitting with strangers, your travel advisor can hook you up with the same flight, same price and same row(s). Just two of you going? No problem - your travel advisor can book you into an exclusive InteleTravel arranged “group” – which means nothing more than you get better pricing or some of the extra amenities/bonuses as if you were in a large group! 

5. Flight delays or cancellations? No problem!

Is some random weather setback putting a damper on your plans? Let us know how it goes when you try to call that generic online booking website to work your way onto a new flight. You probably won’t get as far as you would if you had a travel advisor on your side, who’s armed to the teeth with all the necessary tools to get things done…and fast.

6. They get you better prices

Always. Since travel advisors have actual relationships with airlines, hotels and cruise lines, those “super hot and super fresh!” deals that those online dealers e-mailed you today were already available to your travel advisor two weeks ago.

Did you know:  InteleTravel is the only personalized at-home booking travel agency with an InteleTrust Price Guarantee , promising that if you book and confirm any type of travel through InteleTravel.com, and find a directly comparable lower price within certain notice periods, they will match or beat it. If InteleTravel fails to match or beat the price, InteleTravel.com will issue you an InteleBucks credit of 110% of the difference for use toward future InteleTravel.com travel purchases! What could be better than that?

7. They do more than just book you a flight

Those generic online booking websites might seem easy peasy —you just click a big, bright BOOK NOW button and supposedly you’re on your way to the jungle excursion you’ve always dreamt of. Right? Wrong! Travel advisors know if there’s any extra legwork you’d need to do—like any shots you are required to get before you step foot in a particular country. They’ve done their homework. But don’t you make the mistake of not doing the research… or more importantly, not relying on a travel advisor’s research skills.

8. Speaking of... travel advisors do the research for you

Just focus on which outfits look best with a tan. Let your travel advisor do the rest.

Where would you like to travel?

Select your destination, and we'll pair you with an inteletravel advisor based on your travel needs., north america, south america, asia & south pacific, leave a comment, never miss an update.

Subscribe to the InteleTravel blog to receive the latest travel news and updates

June 05, 2024

Discover the Allure of Sandals & Beaches Caribbean Resorts

May 14, 2024

20 Famous Filming Locations to Visit

April 22, 2024

Tips for Sustainable Travel

Your dream vacation is just a few clicks away..

© Copyright 2024 InteleTravel.com. All rights reserved. Registered Seller of Travel Privacy Terms of Use Accessibility

Please Note: The translation of this website is accomplished through automated tools. It is necessarily imperfect, and we realize the technology makes some word choices which are incorrect. Please pardon us while we grow and improve in your market.

• How It Works
• Our Guarantee
• Media Resources
• News & Articles
• Travel Tips for Your Next Trip
• Why You Should Use a Travel Advisor
• Where Should I Go On Vacation?
• The Best Time to Travel to Popular Caribbean Islands
• Everything You Need to Know About Traveling to the Caribbean
• Dining in the Caribbean: Your Questions Answered
• The Perfect Honeymoon Destinations for Every Month of the Year
• The InteleTravel Guide to Planning a Cruise
• Advisor Benefits
• Become an Advisor
• Request a Travel Advisor
• Group Getaways

Frequently Asked Questions

About InteleTravel

What is inteletravel.

InteleTravel is the world’s oldest and largest travel host agency with a growing network of more than 60,000 independent home-based advisors across the U.S., U.K., Caribbean, and Mexico. InteleTravel Advisors build custom vacations for you, the passionate traveler. These advisors have access to the latest booking tools and resources, and travel extensively themselves—they’re true travel experts, eager to get you started on your next adventure. 

Is InteleTravel a scam?

Absolutely not, although travel is an industry where scams have been too common. For over two decades InteleTravel always has been an example of ethical business, with an extremely high customer satisfaction rate, and a proposition that has proved very attractive to potential agents. InteleTravel is recognized throughout the industry for its leadership, and enjoys the highest ratings from the Better Business Bureau and other trade associations.

What is an InteleTravel Advisor?

Formerly called InteleTravel Agents, InteleTravel Advisors are travel enthusiasts who love to share their experiences or their interests and passions for travel, often inspiring others to take trips of their own. InteleTravel Advisors earn commissions by booking travel for the people they know.

When was InteleTravel founded?

InteleTravel was founded in 1991 by the current owners. InteleTravel’s original founders are still dedicated to the company’s growth.

How much does it cost to work with an InteleTravel Advisor?

Nothing! There is no fee for booking travel through an InteleTravel Advisor. Instead, they earn commissions directly from the vendor.

Are travel advisors worth it?

We think so! Imagine: Instead of comparing prices across booking websites, lining up itineraries, and finding honest answers to pressing questions, you can turn to a single travel expert for all your needs. Plus, you’ll always receive the lowest prices— guaranteed . We believe that the personal experience is second-to-none in the industry. 

How do I know my purchase is secure?

Your InteleTravel Advisor protects you by never accepting cash or travel payments to PayPal or other personal accounts. Your payments always go directly to the travel supplier (hotel, cruise line, airline, etc.) or InteleTravel.

What destinations can I travel to by booking through an InteleTravel Advisor?

InteleTravel Advisors have built vacations for travelers heading around the world, from North America and the Caribbean to South America, Europe, Asia, Africa, Australia, and the South Pacific. 

Not only that, our advisors know the ins-and-outs of different travel types: cruises, land tours, luxury stays, all-inclusives, and more.

What if I have to cancel my trip?

No one likes a significant change of plans, but they're common in travel. That's why we strongly recommend purchasing travel insurance for every book you trip. Policies cover cancellations and will even reimburse mules or reward points if you booked with them. Be sure to ask your InteleTravel Advisor about insurance, so they can suggest the right coverage for you. 

What travel insurance options do you offer?

InteleTravel works with Tall major insurance providers including Allianz Global Partners, a preferred partner, to provide excellent insurance policies and rates for our customers. These policies cover trip cancellation, baggage insurance, travel delays, reimbursements of miles or reward points, and trip interruption or emergency evacuation. The policies vary by location, so be sure to ask your Advisor about the specifics of your trip. 

Can I book travel for a group through InteleTravel?

Yes, you can. In fact, we encourage it. The hassle of finding flights, lodging, and activities that work for your entire party is made easy by working with an InteleTravel advisor, experts in delivering group travel packages. Our advisors are experienced in building a wide range of group vacations, from corporate getaways to bachelor and bachelorette parties, weddings, family reunions, and more. 

Have a question not listed here?

© Copyright 2024 InteleTravel.com. All rights reserved. Registered Seller of Travel Privacy Terms of Use Accessibility

Please Note: The translation of this website is accomplished through automated tools. It is necessarily imperfect, and we realize the technology makes some word choices which are incorrect. Please pardon us while we grow and improve in your market.

• Host Agencies
• Accelerator Course
• Travel Jobs
• Travel Agent Chatter
• Etiquette & Rules
• Privacy Policy

Travel MLMs: What You Need to Know

We’re about to get a little bit controversial here and chat up on travel MLMs (multi-level marketing) businesses.

Before I launch in, I want to say that this not a “host travel agency vs. MLM face-off” or anything of the like. No way. We’re all about peace, puppies, totality, and trumpets over in our neck of the woods. If you want to go with a travel MLM and you know what you're getting into, go for it.

Every so often an aspiring travel agent stumbles into a travel MLM thinking it functions like a host travel agency. But that’s just not the case.

But every so often an aspiring travel agent stumbles into a travel MLM thinking it functions like a host travel agency . But that’s just not the case. Host agencies and MLMs are two different types of businesses. I'd say they're like apples and oranges, but it's really more like apples and elephants.

We want to help agents differentiate between full-service travel companies like host agencies (which support agents to sell travel) and travel MLMs (which tend to emphasize selling memberships). Here's the key takeaways:

⭐️ HAR ARTICLE HIGHLIGHTS: ⭐️

• What is an MLM? An MLM, short for Multi-Level Marketing, is a business model that relies on recruiting others to sell products rather than just selling products yourself. You make money by getting commissions on your sales, but also on the sales of the people you recruit (your "downline"). >>> Jump to section
• What is an MLM Travel Agency, Specifically? It's a business model that focuses on recruitment over booking travel. Unlike traditional travel agents, income from travel MLMs comes mainly from selling memberships to build a sales team, not commissions from booking trips. >>> Jump to section
• The Truth About Travel MLMs (An Infographic) Travel MLMs are opaque when it comes to documenting earnings and success rate. This infographic offers a look at travel MLMs in a visual nutshell! It magnifies the "fine print," showing data from income disclosure statements, offering a list of travel MLMs, and more. >>> Jump to section
• A Note on Travel MLM Income Disclosures & Compensation Structures : A review of what travel MLM income disclosures and compensation structures include and conceal with real-life examples. >>> Jump to section
• The Coded Language of Travel MLMs : How do you know if you're in MLM danger zone? Check out these real-life examples of travel MLM lingo. >>> Jump to section
• The Travel MLM Hybrid/ MLM-Affiliated Model : Some companies affiliated with an MLM marketing arm distance themselves given the bad reputation of pyramid schemes. Read more about this model of "hybrid" travel MLMs. >>> Jump to section
• How Did Travel MLMs Start Getting a Bad Rap (An Origin Story)? Travel MLMs started with YTB, Your Travel Business. Here's a rundown on how the emergence of YTB soured the travel industry for the travel MLMs of today. >>> Jump to section
• How Is a Travel MLM Different from a Host Agency? What makes a host agency different from a travel MLM? A lot. This section takes a big-picture look at these differences including how HAR flags travel MLMs and MLM hybrids on their site. >>> Jump to section

What Is An MLM?

In a nutshell, an MLM, short for Multi-Level Marketing, is a business model that relies on recruiting others to sell products rather than just selling products yourself . You make money by getting commissions on your sales, but also on the sales of the people you recruit (your "downline"). MLM marketing is also called “network marketing” and “direct sales,” so if you see a website throwing around that terminology, they’re probably talking about an MLM business model.

MLM expert, Robert FitzPatrick, published a 2008 study that covered ten publicly traded MLMs at its time—including the now-defunct travel MLM Your Travel Business (YTB). What did he find? In short this: ". . . 99% of all [MLM] participants received less than $10 a week in commissions, before all expenses ." 1

We love academic papers, but this fictionalized explanation from The Office is arguably (or factually?) more fun.

With the exception of YTB, FitzPatrick's study take didn't offer a deep-dive on how travel MLMs, in particular, operate. Moving on, we'll focus on how MLM travel agencies are unique. Why? Because travel is a very different product than, say, herbs, vitamins, makeup, or leggings.

But one thing travel MLMs have in common with more conventional MLMs is the high rate of failure. Let's dig in and chat travel MLMs specifically.

What Is an MLM Travel Agency?

In travel MLMs, the dominant revenue stream is from selling memberships to recruits, not commissions from selling travel.

What is an MLM travel agency? It's a business model that focuses on recruitment over booking travel. Unlike traditional travel agents, income from travel MLMs comes mainly from selling memberships to build a sales team, not commissions from booking trips.

Like any other MLM, travel MLMs have two revenue streams for their members:

• Commissions from selling a product (in this case, travel) directly to clients.
• Commissions, overrides, or kickbacks on membership sales from recruiting others into the organization.

In travel MLMs, the dominant revenue stream is from selling memberships to recruits, not commissions from selling travel. Travel MLMs will try to entice you with promises that residual (or passive) income will trickle down from the upper echelon of the downline. (*cough* pyramid scheme.) 

What makes a travel MLM different from other MLMs (like Amway, LuLaRoe, Herbalife, etc.) is that reps don’t have to buy any product to sell like leggings, makeup, or vitamins. ( However, oddly enough, some travel MLMs do also try to push selling vitamins and energy boosters!) In some ways, not having to buy products makes a travel MLM less risky in terms of financial investment (but not without risk).

Travel MLMs are opaque regarding their success rate. Many travel MLMs are not required to publicize their income disclosure statements (they're not publicly traded). Those that do share their disclosures (in the name of transparency) present a pretty grim picture when it comes to income potential. 

You know how in most sales situations, you make the bulk of the commission on the product? Well, with MLMs, the people above you are the ones raking in the dough. (*cough* pyramid scheme). Here's a visual of how MLMs operate, using real-life MLM income disclosures as an example.

Here's a closer look at the three Travel MLM income disclosures mentioned in the infographic.

1. Dream Trips (formerly WorldVentures)

For example, travel MLM Dream Trips (formerly WorldVentures) reported in 2019 ( the most recent disclosures available ) that 14.6% of all Representatives earned a commission or a bonus. 85.4% earned nothing or operated at a loss. The average commission and bonus earnings of all reps was $354.31, including the ones who made $0.

If you take out the group who made nothing (or operated at a loss), you get an average of $2,425.55 and a median of $50.00. But the annual cost to join Dream Trips is a minimum of $769.89 in its first year ( source for annual fees ). (It may not come as a surprise to our perceptive readers that WorldVentures has declared bankruptcy, attempted an acquisition, and rebranded as Dream Trips, all since 2019.)

2. Incruises

Travel MLM Incruises is one of the world's largest subscription-based travel companies whose majority of income-earning "partners" (reps) bring in less than $10,000 annually. 705 Partners earned more than 10,000 dollars in a 12-month period, which is only 2.21% of all "active" reps (what they mean by "active" is clear as mud, which we'll address later).

They actually state quite plainly in their April 2024 disclosure that: "most Partners will not reach the highest levels...where a substantial income can be achieved." The number that does, in fact, is 97 people total. (Friends, that's 0.30%.) 2 . YIKES.

Travel MLM MWR has a unique income disclosure in that they do not tell you:

1. the overall average income

2. how many members are a part of their network

What this means is that we can't tell you what percent of members earn zero income. But the numbers are no less dismal. Most of their membership base, 73%, are among the worst-performing tier. This group (entering pyramid scheme territory) earned an $18 annual average (and no, that is not a typo).

A Note on Travel MLM Income Disclosures

You've have a peek behind the when it comes to income disclosures and compensation structures. Looking at an income disclosure can leave you with more questions than answers. If a travel MLM does provides an income disclosure (they are not required by law unless the travel MLM is publicly traded), you can typically find out:

• the average earnings for active reps at different tiers
• the period in which income was earned
• the percentage who earned some and/or no income during that period

These income disclosures are in stark opposition to the implications of all the residual income and free trips these travel MLMs focus on in their marketing.

But there's a lot that an income disclosure doesn't tell you. Many income disclosures will not include information such as: 

• Churn Rate & Attrition:  How quickly reps turnover and leave the MLM. The data may only include the number of reps who are still signed on with them at the end of the disclosure period, and do not account for the number of reps who left within that time frame. 
• Total Number of Distributors at Different Levels of the Organization:  This masks the total number of reps and distributors in general, then further obscures the data by not revealing how many reps sell at what level. How does this affect things? It skews the average income of the typical rep since the income spread between the bottom and top of a pyramid scheme can be significant (hundreds of thousands or even a million).
• How Much Income is from Travel Commissions:  The data also does not disclose what percentage of the income earned is from actual travel commissions (vs. residual income from referrals).
• Definition of "Active" Distributor:  Is active defined as someone that has sales during that period? Or any distributor paying fees? We have no idea. 

What this means is that if you're interested in aligning yourself with a travel MLM, you'll want to arm yourself with curiosity. The FTC published a pdf chapter from Jon M. Taylor, PhD, 2011 book, "The Case For (and Against) Multi-Level Marketing." Here, Dr. Taylor cautions those interested in MLMs to ask about attrition (dropout) rates. Here's what he says:

" Prospects should ask their recruiter to furnish the company’s attrition (dropout) rate; i.e., the percentage of recruits who sign up only to drop out within a year — and over a five or ten-year period. If they can’t or won’t furnish it, you can assume that it exceeds the minimum of 50% per year . . . Over a five-year period, at least 95% typically have left the company; and usually after ten years, nearly all but those at or near the top of their respective pyramids will have dropped out." Source (pg. 6)

Herein lies the illusion of transparency when it comes to a travel MLM's income disclosure : As bad as the disclosures look already, it gets even worse. The info included does not (and is not required to) offer to a complete picture of earning potential of MLMs, which can further mask losses. 

And this is really just the tip of the iceberg. There's a ton of other juicy information that many MLMs (not just travel MLMs) conceal in these types of statements. 3

The Coded Language of Travel MLMs

In general, travel MLMs get real shady when they make more money by recruiting other sales reps into the organization than they do actually selling a product (in this case, travel). This is entering serious pyramid scheme territory. And that’s a major DANGER ZONE folks.

But how do you know if you're entering the travel MLM danger zone before it's too late? Marketing language is one key! Travel MLMs use their own jargon for their travel agent members. They actually use this wording to make their offer more attractive. Be your own boss! Work independently! A travel MLM will more likely refer to its participants with terms like: representatives (PlanNet Marketing), builders (Surge365), referring travel agent (YTB) . . . you get the gist.

Alternately, with a host agency, it's 99% likely that they'll refer to you as an " independent contractor, " travel business , or travel advisor .

The TV show Schitt's Creek nails the jargon for their fictional MLM, Allez Vous.

But you don't need to rely on fiction, you can see it in action. This "Your Travelution" promotional video clip outlines some of the misleading and manipulating marketing strategies travel MLMs will use to try and recruit members:

Halfway through the TraVerus video below, it attempts to sell you on a nutritional supplement (another MLM product), which reps, in turn, would sell to others—verging from its original appeal and trying to woo you with promises of feeling and looking great while you lounge on the beach. 

The MLM Hybrid/ MLM-Affiliated Model

[Editor’s note: This section was added Oct. 12, 2018 and updated April 18th, 2024.]

The HAR desk often gets inquiries about InteleTravel host agency. I didn’t want to go too deep into InteleTravel when I first wrote this because I knew I’d already be kicking a hornet’s nest. But here I go now, about to take a swing at it.

While InteleTravel is not an MLM, anyone who wants to sign up with them must go through their MLM marketing arm, PlanNet Marketing

While InteleTravel is not an MLM, per se, anyone who wants to sign up with them must go through their MLM marketing arm, PlanNet Marketing, in order to sign on. And this is where it gets a little sticky.

As is typical of an MLM, earnings from PlanNet Marketing do not compensate for the level of investment required . Here’s the cliff notes in their own words: "During the period January 2023 to December 2023, 20.92% of all IRs earned a commission or override, while 79.08% did not."

For PlanNet marketing's "Rep" level (the entry point), the average annual income reported was $41.64. 4 . This lowest-earning segment is 93% of PlanNet marketing's membership.

But how does PlanNet link in with InteleTravel? Inteletravel uses PlanNet marketing for marketing. To be very clear, someone can join Inteletravel without joining PlanNet Marketing. Borrowing from PlanNet Marketing's terminology, this means that Inteletravel agents are not required to sell ITAs ("independent travel agencies"). But again, the caveats:

1. If you want to join Inteletravel, you must go through a PlanNet Marketing Rep. You cannot sign up directly with them. What does mean? It means you will be a part of someone's downline whether you engage in recruiting or not.

If one wants to steer clear of the the MLM and sign up for InteleTravel only, they may be pressured (depending on the rep they purchased their agency through) to also sell ITAs (InteleTravel travel agencies) through PlanNet Marketing. A PlanNet Marketing rep will send you their personal page to sign up. This is a huge red flag.

2. PlanNet Marketing strategy draws hoards of advisor to Inteletravel. In July 2023, InteleTravel reported having "more than 90,000 independent home-based advisors." For perspective, if you add the total number of travel advisors all 197 of HAR's host agencies report, the total is 76,298, and the average number of ICs is 387.

It looks like this: 

The small print (on the image above) also indicates you can only enroll through the PlanNet Marketing rep account first if you're interested in joining InteleTravel.

Several InteleTravel agents I spoke with (who I will not name for privacy purposes) have reported that an InteleTravel agent is not required to sign up for PlanNet Marketing to sell ITAs . The important thing to know is that when you sign up for InteleTravel, you'll be a part of someone's downline whether you personally participate in the MLM side of things or not. When host agencies rely on these MLM marketing arms, we call them "MLM hybrids."

Though InteleTravel is not technically an MLM,  for us there are red flags with InteleTravel due to their reliance on PlanNet Marketing's MLM branch.  

This might be more information than you ever wanted to know. However, InteleTravel is one of a handful of host agencies that partner with MLM marketing branches in the same way and we want you to be informed! (Archer Travel, who affiliates through Evolution's MLM marketing branch is another.)

Do you know of other travel MLMs or MLM hybrids that are not mentioned in this article or infographic? Drop a comment below!

How Did Travel MLMs Start Getting a Bad Rap?

The shady reputation of MLMs certainly is not limited to the travel industry, but when it comes to travel MLMs in particular, it was the rise and fall of YTB (Your Travel Business) that really left a bad taste in the mouth of the travel industry.

Long story short: founded in 2001, YTB was modeled after a typical pyramid scheme structure that preyed on hopes of those who were economically vulnerable with promises of get-rich-quick schemes that required little time and relatively low financial investment. In 2008, California's then-Attorney General Edmund G. Brown Jr., won the lawsuit he filed against YTB to halt their operations.

85% of YTB’s revenue was from selling memberships and materials for marketing courses to new recruits rather than travel sales. This from a company that had claimed you were a travel agent!

And there’s more … guess how much the average YTB rep earned each year? The average annual commission paid to a YTB rep was $44.29. Sounds bad, right? Well it gets worse, because 81% of all YTB reps earned no money at all, and 4% of YTB reps (those at the top of the upline) received 96% of all commissions paid to the company.

And the travel MLMs' habit of primarily booking personal travel (rather than travel for consumers) is something vendors noticed. Vendors felt that non-professionals were exploiting travel agent benefits (such as FAM trips) for personal gain. So much so, that many travel vendors severed ties with YTB.

TW image sources here , here and here .

YTB was subject to lawsuits from CA, IL, as well as a class-action lawsuit and eventually went bankrupt. But the vestiges of YTB exist today in modern-day travel MLMs. The founder of YTB (J. Lloyd “Coach” Tomer) is now the Chief Visionary Officer for Surge365 (one of the companies featured in our infographic earlier).

David E. Manning was president of now-defunct Travelworks International, Inc. and is currently the president of Paycation (which now shows up as TraVerus, over which he also presides) and he is also the chairman of XStream travel. All of these are travel MLMs.  5

MLMs will often run strong for a few years, but implode once they get too big to sustain themselves. The MLM may close its doors, possibly reemerging if its founders will start a new one, or rebrand and operate under another name. 

And The Oscar Goes to . . . A Travel MLM Mashup!

Steph put together a great travel MLM mashup video to illustrate exactly how MLMs and their reps operate by preying on vulnerabilities, making big promises with zero info to back them up, and how they eventually become saturated and collapse (yes, it's essentially a more entertaining version of what I just wrote 🙂)

If you're still not convinced, and you want to give MLMs a shot, the FTC has a resource page with some great questions to ask your sponsor before signing on with an MLM. 

How Is a Travel MLM Different from a Host Agency?

At its most basic, the major difference between a travel MLM and host agency is what comprises their primary revenue streams. Host agencies don't earn money unless you sell travel (not so with a travel MLM, that makes more money from membership sales). This means that hosts are motivated to support you to sell as much travel as possible.

But there's many differences beyond revenue channels. Here's some more:

How you book travel

Some travel MLMs such as WorldVentures (which filed for bankruptcy in Dec. 2020) do not allow their reps to book directly with vendors . Rather, vendors require that travel bookings are made through a designated MLM HQ, where the MLM permanent staff (not any of its members) make the actual booking for agents.

This may sound nice but the downside is that you're not in control of your reservation. This is problematic if you sign on believing you’ll be able use vendors’ travel agent portals, call in direct to the travel agent support lines, and build a relationship with the sales reps.

With a host agency, you are able to connect with suppliers either directly or through the hosts proprietary booking portal (or both!)

Transparency

Travel MLMs and MLM hybrids offered little to no concrete information about commissions, backend support, Seller of Travel  (which you need if you’re selling travel in certain states), E&O insurance —not even basic information about joining without signing onto their email listserv or participating in a sizzle call.

Heck, many of these sites don't even include profiles of people who run the business. So if the only way to get support for your agency is to send an email to an address with no name or employee attached to it, I'd be wary. By and large, they offered a lot of promises without any information to back it up. 

The host agency profiles on HAR's site (and on host's websites) are very clear about this information from accreditation, licensing, technology, IC volume, sales and more. Here are just a few of the other differences between a host agency and a travel MLM.

Travel Advisor Volume

Host agencies will typically have much lower volumes of travel advisors compared to travel MLMs. These days, most MLM income disclosure refer to their member volume.

What we do know is that MLM hybrid InteleTravel reported 90k advisors. With InCruises reporting 31.73% of their members are membership free, we can extrapolate they have ~32,067 members. Most other travel MLM don't disclose their volume.

Host agencies, which do no focus recruitment, have a much lower IC volumes. At the time of writing this, 197 host agencies averaged 387 ICs.

In fact, if you want to become a travel agent with a focus on creating a client base, receiving a constant travel education, building relationships with suppliers, and providing great customer service over recruiting other sellers, I’d steer you (far) away from an MLM and direct you to a host agency.

If you're a travel agent or an aspiring travel agent who wants to earn money planning trips and selling travel, we here at HAR do NOT think a travel MLM is a good option for you. No sirree. Not by a long shot.

The HAR crew has mind-melded on the travel MLM issue. Originally, when this article was first published, we didn't even list MLMs on the site. Since then, we decided it's important to list them because our whole purpose is for travel agents to make informed choices. So here's the drill: if you see an MLM or an MLM hybrid (more on hybrids soon), you'll notice an alert on their profile.

Why do we advise such caution? It's our opinion that MLM travel business models use deceptive advertising, prey on people who are at an economic disadvantage and do not provide adequate support to serious travel agents.

Want to Become a Travel Agent Without Joining a Travel MLM?

If you're interested in becoming a travel agent without falling into the costly trap of a travel MLM, Host Agency Review's 7DS Accelerator course can help you breeze through your travel agency setup process. Whether you want to sell travel part time or build it into a full-fledged dream career, the course ensures that you will align with legitimate host agencies, franchises, or accrediting organizations who are not highly regarded by travel suppliers.

The course gets you off the ground faster so you can start earning commissions faster. That right, earning a solid income from selling travel . . . not recruiting people. Check it out!

Travel MLMs were something of an uncharted territory for me. So when I started by digging into the Google-verse, I was surprised to find how little concrete information was provided about joining a travel MLM organization on their site.

Heck, many of these sites don't even include profiles of people who run the business. So if the only way to get support for your agency is to send an email to an address with no name or employee attached to it, I'd be wary. By and large, they offered a lot of promises without any information to back it up.

Travel MLMs have gotten shiftier. No longer will they make promises of how much income you can earn in a month (because, according to the FTC, they need to be able to provide support of any income claims 6 ). Rather, they make appeals to lifestyle and promises of free or discounted travel. 

Ultimately, I was just really confused. I was left with more questions than answers. Which I interpreted as “proceed with extreme caution" and I hope you will too!

*Editor's Note: This post was updated April 26th to update the infographic. "World Ventures" reorganized and co-branded as "Dream Vacations" in 2022, "with Verona International Holdings as a plan of reorganization sponsor under the bankruptcy code." ( Source )

• Source: PlanNet Marketing Income Disclosure for 2023 (plannetnow.com) ↩
• Source: FTC : ↩

About the Author

Mary Stein has been working as a writer and editor for Host Agency Reviews since 2016. She loves supporting travel advisors on their entrepreneurial journey and is inspired by their passion, tenacity, and creativity. Mary is also a mom, dog lover, fiction writer, hiker, and a Great British Bake Off superfan.

• Agent Tools
• Travel Agent Basics
• Travel Industry Basics

• 1.888.611.1220
• Get Started!
• Agent Logins

Frequently Asked Questions

At KHM Travel Group, we want you to be informed so you can truly hit the ground running with your new travel business. Below are some of our most frequently asked questions. If after reviewing this list, you still have questions, contact us or feel free to call our Membership Support Team at 1-888-611-1220.

What is a host agency? What types of travel agents are there?  How do I become a travel agent from home? How will I learn how to become a travel agent? How long does it take to get started as a travel agent?   Where and how do I get customers?  How do I make money as a travel agent?   How much money can I make as a travel agent?   Will I be able to compete with online travel companies?  What are FAM trips and are they available to me?   Can I get discounts for my own travel?   Is KHM Travel Group like one of those MLM companies?  Do I receive an ID Card from KHM Travel Group?   How do I get an IATA ID card?   How do I get a CLIA ID card?   Can I sell airline tickets?   How do I get prices and make reservations?   Are there any additional costs that I will incur other than my membership fee?   Why do I need to pay a membership fee to own an independent travel agency?   When do you pay commissions?   What kind of support does KHM Travel Group offer to help you succeed in your business?   Do you need any certifications to become a travel agent with KHM Travel Group?   Why should people use a travel agent instead of just going to the internet?   Is KHM Travel Group a member of any professional organizations?  

What is a host agency?

A host agency is an organization that provides independent travel agents with the tools and resources necessary to run their own travel business for a low startup cost. Some of these benefits include higher commissions, travel industry education, marketing/tech tools, and established relationships with top travel suppliers. The host agency also typically handles administrative tasks such as commission processing and booking support, while the independent travel agent operates their business and earns commissions on travel bookings they make. Host travel agencies are popular among home-based travel agents and are a great guide for those looking to start their own travel business. Top  

What types of travel agents are there? 

When you become a travel agent, you are not limited to one specific niche within the travel industry. Of course, there are plenty of travel agents who do decide to focus on these specific niches . Some of these agents include cruise specialists, group travel agents, luxury travel agents, and so much more.  Top

How do I become a travel agent from home?

We make it easy for you to start your own travel agency from the comfort of your own home. Our education programs are designed to teach you everything you need to know to book travel and build your business in the travel industry. We’ll also provide you with easy-to-access marketing tools and supplier resources for you to support your travel business. Additionally, no certificate or prior travel agent education is required.  Top

How will I learn how to become a travel agent?

Our Learning Management System (LMS) lets you control your travel agent education. Accessible 24/7 from any device, the LMS is an online classroom accessible to all KHM Travel Group Agents through MyTravelAgentPortal . The LMS is structured and broken down into courses, and each course is divided into lessons. It covers the basics of how to become a travel agent , like getting your business set up, working with clients, compliance, and simple marketing techniques. You’ll also gain a better understanding of all the tools and resources you have available to you as a KHM Travel Group Agent.  Top

How long does it take to get started as a travel agent?

Getting started as a travel agent can take between 24-48 hours. After you complete your enrollment and New Agent Forms, we begin setting up your accounts in MyTravelAgentPortal and myTravelCRM. Once you are set up, we will send you a confirmation email with your username and log-in instructions. Once you log into MyTravelAgentPortal, you can begin Agent Orientation and learn how to book travel!  Online enrollments on holidays and weekends are typically processed by the end of the next business day. Top

Where and how do I get customers?

While we do not give customers or leads to new travel agents, we teach you, (as part of the marketing resources we offer agents) how to find and connect with potential clients . Through our education programs, we cover how to find and build a clientele on a small-business budget. Most new agents begin by selling to their friends and family, and then build out from there to neighbors, co-workers, clubs and organizations, and other community members. Top

How do I make money as a travel agent?

When you make travel bookings for yourself or your clients, our travel suppliers will pay a commission on the travel sale amount. The exact commission percentage can vary between 3% and 20%, with the average being around 14%. Whatever commission we receive, we pay you 80% of that amount, or 90% if you’ve earned $5,000 in paid commissions within a calendar year. For a more detailed explanation of our commission plan and an example, go to our travel agent commissions page . Top

How much money can I make as a travel agent?

Building a travel business requires hard work and time, but it can be very rewarding and profitable. KHM Travel Group has agents that book travel for themselves and family members and make a few hundred dollars of extra income. We also have travel agents that work full-time and make over $10,000 a month. There is no standard, as each agent has their own goals, priorities, and schedule. The sky is truly the limit. Top

Will I be able to compete with online travel companies?

Usually this question is phrased as “Are your prices competitive?” and the answer is “of course!” Our company and business model is one of the fastest-growing segments of the travel industry. In fact, according to the American Society of Travel Advisors, the share of home-based travel agencies has grown over the past decade and surpassed the share of retail location agencies. Our agents have access to everything that any other agent or company would have, plus so many more additional resources. Many of our travel suppliers will price match and you will have access to rates that are not available to the public. While our prices are definitely competitive, it’s important for travel agents to set themselves apart from online booking sites through exceptional service, personal relationships, and their travel expertise. Top

What are FAM trips and are they available to me?

A FAM (familiarization) trip is usually sponsored by a particular supplier for the purpose of agent education. A FAM trip allows you to tour popular resorts and visit destinations at some of the lowest prices available. These trips often help our agents increase their sales because after they have visited a particular resort or destination, they are able to share their firsthand experience with their clients. Because of KHM Travel Group’s strong relationships with our Preferred Suppliers, we frequently offer FAM opportunities to our agents. Top

Can I get discounts on my own travel?

As a travel agent with KHM Travel Group, you will have access to information that is not necessarily available to the general public. If you are flexible on your dates and destinations, you can travel at very affordable rates. These types of savings are generally associated with FAM trips and are made available to agents for the purpose of learning and networking. In order to receive some discounts and participate in certain FAMs, you need to have either a CLIA or IATAN identification card. Both cards are available to KHM Travel Group Agents who qualify.

While discounted travel is one of the many perks of being a travel agent, KHM Travel Group does not permit individuals to participate in our program solely for the purpose of obtaining discounts on personal travel. Top

Is KHM Travel Group like one of those MLM companies?

Absolutely not! KHM Travel Group is a full-service host travel agency dedicated to supporting and developing our network of professional travel agents. All of the tools, resources, and support are designed to help our agents become successful travel agents, not recruit other agents. Top

Do I receive an ID card from KHM Travel Group?

We DO NOT issue a travel agent ID card because these cards are not recognized by travel suppliers. Instead, we work closely with each agent to help them obtain their IATAN and CLIA ID cards. These are the ONLY truly recognized ID cards in the industry. Keep in mind that an ID card is not necessary to sell travel as a travel agent. Top

How do I get an IATA card?

The International Air Transport Association (IATA) card is a true identifying marker of a producing travel agent. To be eligible to receive an IATA identification card, you must meet certain criteria. You must be paid a minimum of $5,000 in earned commissions within a 12-month period to be added to KHM Travel Group’s IATA list. Once this is met, you can complete the application in your Portal and submit to KHM Travel Group for approval. You then must maintain earning a minimum of $5,000 in earned commissions each year to requalify for the travel agent ID. Since our agents earn some of the highest commissions in the industry, they are able to earn their IATA cards much faster. Top

How do I get a CLIA card?

The Cruise Line International Association (CLIA) is the industry identifier for agencies booking cruise lines. KHM Travel Group is a Premier Agency Member. To qualify for a CLIA membership and the EMBARC ID you must have completed CLIA’s State of the Industry Course located on the CLIA site. You also must have completed KHM Travel Group’s Agent Orientation – Destination 1 in the Learning Management System and be in good standing with KHM Travel Group (your membership with KHM Travel Group has not been in decline for the past 6 months.)  Top

Can I sell airline tickets?

While you can sell airline tickets as a travel agent, we don’t encourage you to focus your business on selling air. In May of 2002, the airline industry stopped paying commissions to travel agents. Most companies now charge a small service fee on all airline tickets. You are able to add a service fee to the price of your client’s ticket. This applies to both domestic and international air travel. Top

How do I get prices and make reservations?

Once you are on board with us, our team will help you get registered with our top suppliers. There is no additional cost to get registered; however, we do have procedures to follow. This registration will give you access to the suppliers’ travel agent-only websites where you can research itineraries, prices, and promotions. Many of these suppliers allow you to book your clients’ travel directly through their websites. In addition, you will have access to many third-party booking engines like VAX VacationAccess. We encourage you to establish relationships with these travel suppliers and expand your education through their online and in-person educational programs. Top

Are there any additional costs that I will incur other than my membership fee?

We realize that many of our new agents are joining our company to earn additional income, so we don’t want our agents to spend any more than is absolutely necessary. As such, we have designed our system to include everything you need to start and run your travel business. Other than the monthly (or annual if you choose that option) membership fee and your initial registration fee, there are no other costs to join our program. Additionally, all of our online education is included in our program at no additional cost. If you choose to attend an in-person event with us (and we hope you do!), those events are an additional cost. Certain items like business cards, internet access, and international telephone charges are the responsibility of our agents. Top

Why do I need to pay a membership fee to own an independent travel agency?

As a KHM Travel Group Agent, your membership fee covers all the education, tools, credentials, and technology that we provide to help you start and run your travel agency. We are constantly providing our agents with updated technology and new agent support resources that you can use to be profitable. As with owning any business, you need to invest time and money in order to be successful, and your membership fee allows us to build, maintain, and enhance what we can offer you as a travel agent. For a complete list of the benefits we offer, check out our Benefits page . Top

When do you pay commissions?

KHM Travel Group pays out commissions each week on Fridays. Once we receive the commission from the supplier (which is generally after the client has traveled), we find the booking you have entered in myTravelCRM and direct deposit the funds into your account. Our travel agents are able to continuously check the status of their commissions in myTravelCRM. Top

What kind of support does KHM Travel Group offer to help you succeed in your business?

We realize that the majority of individuals joining our company have little, and in some cases, no experience in the travel industry. For that reason, all of our systems, processes, procedures, education, and support have been designed with that in mind. We begin by familiarizing you with our internal systems. The Agent Orientation courses, which are web-based, allow you to learn the essentials of booking travel and running a business at your own pace. At any time, our dedicated team is standing by to assist you with any questions. Top

Do you need any certifications to become a travel agent with KHM Travel Group?

We do not have any formal education qualifications to join KHM Travel Group and we do not require new agents to complete our custom-designed online courses. However, we encourage all agents to complete these courses to gain a full understanding of KHM Travel Group and what new agents need to know to get their business up and running. The courses will give you an introduction to the travel industry, help you become familiar with myTravelCRM and the Agent Portal, keeping compliant as a travel agent, branding your business, and other essentials.

KHM Travel Group Agents are encouraged to continue their education through programs offered by CLIA, ASTA, and the Travel Institute. Top

Why should people use a travel agent instead of just going to the internet?

We get asked this all the time. Our business model is growing for a reason. Unlike travel booking websites, home-based travel agents are able to connect clients with the best vacation experiences and provide personal customer service from start to finish. This is especially true on more profitable, complex travel like cruises and vacation packages. Top

Is KHM Travel Group a member of any professional organizations?

Yes. We are members of:

• IATAN – The International Airlines Travel Agent Network
• CLIA – Cruise Lines International Association
• ARC – Airlines Reporting Corporation
• Travel Leaders Network
• TPOC – Travel Professionals of Color
• PATH – Professional Association of Travel Hosts
• ASTA – American Society of Travel Advisors
• Better Business Bureau
• Brunswick Ohio Chamber of Commerce
• Did you find this information helpful?
• yes (573) no (26)

Get Our Free Guide

We'll send it right away.

Receive the valuable information you need to get started in your exciting new career as a KHM Travel Agent.

Your information is secure and never shared or sold to third parties. Note: Only U.S. citizens living in the U.S. are eligible to be KHM Travel Agents. Text Message Terms and Conditions