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Apply for a 60 and Over Concessionary Travel Card

You will be required to upload one proof of date of birth, two proofs of address, a passport approved colour photograph and provide your National Insurance Number.  A complete list of  acceptable documents  can be found on Transport for Wales website.  You will be unable to complete your application if this information is not provided, to apply online visit  Transport for Wales  Portal and follow the simple instructions.

If you’re unable to apply online, you can ask a friend, family member or someone you trust to apply on your behalf.  However, if this assistance is unavailable you can book an appointment to attend a One4all centre either online at  www.rctcbc.gov.uk/bookit  or by telephone on 01443 425005, where assistance will be available to complete your application.  Please ensure you take the correct evidence with you, otherwise we will not be able to process your application.

How long does it take to receive my new travel card?

Transport for Wales aim to post your travel card to your home address within 10 working days.

I'm 60 in a few weeks’ time. When can I apply?

You can apply for a travel card up to 14 days before your 60th birthday.

If you have any further queries, please visit Transport for Wales  website or by telephoning 0300 303 4240.

• Concessionary Travel Card Privacy Policy

Latest News

Transport for Wales renew over half million bus passes

14 jan 2020.

Transport for Wales is pleased to announce that they’ve renewed over a half a million concessionary bus passes.

Trafnidiaeth Cymru yn adnewyddu dros hanner miliwn o gardiau bws

Over the past few months, Transport for Wales has been managing the reissue programme on behalf of Welsh Government and all Welsh local authorities to replace all over 60s and disabled persons’ bus passes with new-style Concessionary Travel Cards.

The original expiry date for the old bus passes was 31 December 2019, however, last month TfW announced

a period of grace and is urging those who’ve yet to apply to do so as soon as possible, before the February 29 deadline.

Recent figures reveal that 67% of all existing active card holders have made an online application to renew and 83% of users of cards in the last 12 months have also made an online application.

Ken Skates, Minister for Economy and Transport said:

“This is an important milestone and one that demonstrates the scale of the work that has been undertaken so far. The grace period is ongoing and once again I would like to encourage anyone who hasn’t renewed to apply and ensure you can continue to benefit from the bus pass in the long-term.”

James Price, Transport for Wales CEO said:

“It’s great that we’ve renewed over half a million bus passes and I’d like to thank everyone who has applied so far.  Our figures indicate that we are making good progress in our renewal programme, however, can those who have not yet applied, please do so before the February 29 deadline.

Applying online is simple and easy.  It takes around 10 minutes at www.tfw.wales/travelcards . Paper applications are available from local councils or by calling 0300 303 4240.

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Concessionary Travel Card

Please keep in mind, if you already have a mytravelpass, your pass is valid until the day before your 22nd birthday and you do not need to re-apply annually for a new pass.

mytravelpass

Call us on 0300 200 22 33

More about your pass

You may have some questions about mytravelpass. Below are some answers you might find helpful.

If this section does not answer your particular question call 0300 200 22 33 or email us using the contact form .

mytravelpass is a scheme funded by the Welsh Government to provide discounted bus fares to young people. It provides people in Wales aged 16 to 21 with approx 1/3 off their bus fare.

Your card will provide approx  1/3 off the equivalent full adult bus fare that you would otherwise be charged for tickets purchased on board the bus. Some operators may offer additional discounts or other purchase options, please refer to your operator for the latest information.

Show your mytravelpass card to the bus driver, who will take the correct amount off the cost of your ticket.

You can use mytravelpass at any time of day and on any day of the week that the services operate, including weekends and bank holidays.

There is no restriction on the type of journey you make when you use mytravelpass. Your journey can be for school or college, visiting friends and leisure.

Anyone living in Wales aged 16 to 21 can use mytravelpass.  You should have a permanent address in Wales or attend full time education in Wales.

Only the person to whom the card is registered to and whose photograph appears on the card is able to use mytravelpass.

If anyone else attempts to use the card then this will be considered as fraud and the card will be cancelled.  You may also face the risk of prosecution.

If you are 16-18 years old all bus companies operate the MyTravelPass scheme. If you are 19-21 years old the list of bus companies who currently operate the scheme can be found here:

• Bysiau Cwm Taf
• Caelloi Motors
• Celtic Travel
• Cardiff Bus
• Clynnog & Trefor
• Edwards Coaches
• First Cymru
• Harris Coaches
• Humphreys Coaches
• Johns Travel (Gwynedd)
• Lewis y llan
• Lloyds Coaches
• Minsterly Motors
• Morris Travel Carmarthenshire
• M&H Coaches
• Newport bus
• Phil Anslow
• Richard Brothers
• Stagecoach West
• Tanant Valley
• VR Travel Ltd

It is updated regularly as more companies confirm their involvement.

Online - You can apply for mytravelpass online here .

Post - you can print off a form from the website, fill it in, include a recent passport sized photograph and send it to: PO Box 52, Penrhyndeudraeth, LL49 0AU

Phone - you can call us on 0300 200 22 33 and we will send you an application form in the post (which you can return to us in a Freepost envelope that we send you).

You can apply for mytravelpass 10 working days before your 16th birthday, or any time between your 16th and 22nd birthday.

mytravelpass will expire on your 22nd birthday and your card will no longer work.

If you applied for the pass when the scheme was only for 16-18 year olds (and you are still under 19 years old), we will contact you a month before your 19th birthday to ask you to email us so that we can re-issue your card for you can use until your 22nd birthday.

If you applied for the pass when the scheme was only for 16-18 year olds and  you are now 19 -21 years old, don’t worry, all you have to do is re-apply for a new card.

To apply, everyone needs to produce a recent colour, passport sized photo of themselves alone and provide the postcode of their main residence (eg. Term time address for those on full time courses in Wales). You will also need to provide your date of birth. 

The details you provide on your application will be confirmed by third parties on behalf of Welsh Government to check your identity and that the information given is correct.  See the privacy statement for more information.

In the event of false information being used you will not be issued with a card and risk prosecution.

The photo is important so that the bus driver can check quickly that you are the person who is entitled to the discount.

If the driver is not satisfied that you are the cardholder, they may ask for another form of identification.

Let us know and send us a new photo by email. We will then re-issue your card using the new photograph.

If you’re having a problem filling out your application form, please contact us by calling 0300 200 22 33 and we will be able to help.

If you require an application form or further information in an alternative format - such as larger font, braille or audio, then telephone mytravelpass on 0300 200 22 33 or email  [email protected]

No, the card is free.

It will normally take up to 10 days for your application to be processed and sent back in the post to you. If you have waited longer than that, please contact us by telephone on 0300 200 22 33.

If you are in full time education in Wales and you fit the age criteria then you are entitled to a mytravelpass.

The scheme is only available if you live in Wales permanently or during term time (if you are a student in full time education).

No. The scheme gives you approx 1/3 off your bus travel only. The card cannot be used on trains. You can use the card on buses in Wales, including the TrawsCymru services. The card cannot be used on Megabus or National Express.

You would need to contact your bus or train company to find out if there are any other discounts available to you.

mytravelpass is investigating opportunities for discounts with a number of partners, so please check our site regularly for the latest information.

You would need to check the price of your journey with the individual bus company.

mytravelpass provides approx 1/3 off the cost of your journey for tickets purchased on board the bus. Some operators may offer additional discounts or other purchase options, please refer to your operator for the latest information.

No. mytravelpass applies only to local bus services and TrawsCymru. You will not get money off your fare for journeys on Megabus and National Express because you have a mytravelpass.

No. You can only use mytravelpass on bus services in Wales.

Yes, providing your journey begins or ends within Wales, you will be covered within the scheme up to and from the first bus stop in England.

No. mytravelpass cannot be used as proof of age or identification.

If your card is lost or stolen, please contact us on 0300 200 22 33 and we will cancel it and issue you with a new card.

Please contact us on 0300 200 22 33 and we will cancel your card and issue you with a new one.  This is important to prevent anyone else using your mytravelpass fraudulently.

If you find a lost card, please contact us on 0300 200 22 33 and report it. We will then cancel it.

No. Without a valid mytravelpass card you cannot be given money off the price of your journey. Please call us on 0300 200 22 33 and we will issue you with a new card.

Please contact us on 0300 200 22 33 and we will cancel your card and issue you with a new one.

If you change address you must notify mytravelpass by telephone on 0300 200 22 33 and provide us with your new address. 

If you are moving to live outside Wales, you should also notify mytravelpass so that your pass can be deactivated.

You can receive timetable and information to plan a journey by phoning 0300 200 22 33. It can also be found at  www.traveline.cymru

Calls to mytravelpass are charged at local rate and included in any free call bundles you may have on your mobile phone or landline contract.

If a bus driver has been very helpful or assisted you or another passenger in a way that you wish to compliment, you can do this by contacting the relevant bus company. Remember to mention all the appropriate details.

If you feel that a driver has been rude or unhelpful to you or to another passenger, you can  in the first instance report that to the bus company, giving as many details as you can.

Alternatively, you can report your complaint to Bus Users Cymru, an organisation that is supported by the Welsh Government to represent the interests of passengers. Bus Users Cymru can be reached by telephone on 029 2034 4300 or email [email protected] . Bus Users Cymru will take up your complaint with the bus company.

Your pass can be cancelled if you provided incorrect information on your application form or misuse your card. If there is evidence that you have been rude or aggressive to another passenger or a driver it is likely that your pass will be cancelled and you could be banned from the operators’ services, or even prosecuted.

Mytravelpass uses cookies on this website to help operate our site and for analytics purposes. For more on how and which cookies are used and where you can alter our cookie usage, see learn more. By continuing to use our services, you are giving us your consent to use cookies.

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Call us: 0800 464 00 00

Q. How can I plan a journey?

A. Go to our Journey Planner found on the homepage. Enter the start point of your journey, your destination along with the date and time you wish to travel. There is also the option to select whether you would like to travel by bus, train or direct only, as well as the option to enter your average walk speed and desired number of stop changes. When you then click ‘Plan my journey’, you will be provided with the available routes for your journey selection. Click on your preferred time, and the full journey details will be displayed.

Alternatively, you can plan your journey by calling our Contact Centre on our freephone number   0800 464 0000   between 07:00 and 20:00 daily, who are on hand to help with any journey queries you may have. We operate a reduced service on Christmas Eve, Christmas Day, Boxing Day, New Year’s Day.

Q. How do I find timetables?

A. If you go to our Timetables page , you will be able to search for timetables by their service number. Then click on the ‘Search’ button and you will see a list of timetables matching your searched service number. Select the relevant timetable (you will be able to see the localities which each service serves) to see the full timetable and a route map. Click ‘Show all stops’ if you would like to see all stops along the route.

There is also an option at the top of the page to download a PDF version of the timetable, as well as a ‘View Disruptions’ button to access travel disruptions that may affect your service.

Q. How do I use the Travel Map?

A. Replacing our Bus Stop Finder, Traveline Cymru’s Travel Map allows you to see all bus stops, train stations, park & ride stop and Nextbike stations within your searched location.

Simply search for a location you would like to travel within or use your current location, select as many or as few of the travel mode icons you would like to see on the map at one time and click on any of the travel icons in your searched area for more information.

This includes timetables of bus services that serve a stop, details of park & ride stop timetables and facilities and how many bikes are available at a Nextbike station.

Q. How do I register an account and what does it do?

A. On the top right-hand corner of your browser screen, select the ‘Customise My Journey Button’. You can then fill in the registration form to set up your account. Having an account will allow you to save your favourite stops, journeys and timetables, making them easily accessible straight from your account. You will also be able to view disruptions for services you have selected as a favourite.

Within the preferences section of your account, you can amend your default Journey Planner search settings. This includes increasing or decreasing your maximum walking distance in metres that you are able to make as part of your journey. Increasing this limit will allow the Journey Planner to show a wider variety of search results.

Q. How do I save my favourite journeys, timetables and bus stops?

A. Once you have found a journey, timetable or bus stop through the website, there will be an option on the page to ‘Add to favourites’. If you click this, the journey, timetable or bus stop will appear in your account.

Q. How do I search for disruptions?

A.Our dedicated disruptions page will show you all planned public transport disruptions that we have been made aware of by transport operators and local authorities. Please click on the relevant disruptions to your journey to see how your service will be affecting and alternative transport options in place (this may be a service diversion, alternative bus stops in use, shuttle services etc.).

Disruptions relevant to your journey will also show on your Journey Planner results page and on your service timetable. Please click these disruptions buttons to see how your services may be affected.

Q. What are ‘My disruptions’?

A. When you have a favourite journey, timetable or bus stop saved in your account, ‘My disruptions’ will only display disruptions in place for the services that you have in your favourites.

Q. Where can I find fare information?

A. For most bus journeys, you can now discover your cheapest ticket option depending on your journey type. This includes single, return, day, weekly, monthly, journeys using a mytravelpass and more.

Simply use our Journey Planner to look for route options between your chosen locations, click the ‘View Fares for this Service’ button at the bottom of your search result box and discover what ticket option is best value for money for your bus journey. This includes journeys that involve using multiple buses.

For train journeys, you will be directed to the train operator website from our Journey Planner to access your fare options and purchase tickets.

Alternatively, you can get in touch with our Contact Centre on 0800 464 0000 .

Q. Where can I get my Welsh Concessionary Bus Pass?

A. If you are aged 60 or over or have a disability, you are eligible for free travel in Wales through the Concessionary Bus Pass scheme. You can apply for your bus pass on the  Transport for Wales website  or ask a friend, family member or someone you trust to apply online on your behalf.  Online is the quickest way to apply and receive your card.

If you have any queries, please speak to your local council or call 0300 303 4240 to find out where local support is available. Please be aware that you won’t be able to apply by phone.

Q. Where can I use my Welsh Concessionary Bus Pass?

A. You can use your Welsh Concessionary Bus Pass on all local bus services in Wales. You cannot use your Welsh pass for travel in England and you cannot use your English pass for travel in Wales.

Please be aware that your concessionary pass cannot be used on coach services such as National Express or Megabus.  National Express do offer a Senior Coachcard for people over 60, which you can find more details here by clicking here.

Please see the links below for information on concessionary passes from the following local councils:

• Blaenau-Gwent
• Carmarthenshire
• Denbighshire
• Isle of Anglesey
• Merthyr Tydfil
• Neath Port Talbot
• Pembrokeshire
• Rhondda Cynon Taf
• Vale of Glamorgan

If you wish to see more information regarding the concessionary travel pass, please see the Welsh Government website here.

Transport for Wales

If you have a Concessionary Travel Pass from a Welsh Local Authority, you can travel for free on many Transport for Wales trains. 

You can travel between:

• Wrexham – Hawarden Bridge
• Machynlleth – Pwllheli (Cambrian Coast line) – October to March only
• Llandudno – Blaenau Ffestiniog (Conwy Valley line)
• Shrewsbury and Llanelli/Swansea (Heart of Wales Line) – October - March only

You will need to get a free ticket from the ticket office before you travel or from a Conductor on the train if there is no ticket office.

You will also get 1/3 off tickets to travel on the Cardiff and Valley network after 09:30 Monday - Friday and any time at weekends and bank holidays.

For more information, please visit the Transport for Wales website.

Q. Where can I find information about travelling with a disability?

A. Traveline Cymru attempts to provide as much information as possible regarding travelling with a disability. Please visit our Travellers with a Disability page for more information.

Q. How do I make a complaint about a bus company?

A. To make a complaint about a bus service, in the first instance, please contact the bus operator directly. You can find the name of your bus operator at the bottom of your service timetable. If you are unhappy with the response you receive or do not hear back from the operator within 14 working days, you can escalate the complaint to Bus Users Cymru. You can email them at [email protected] or fill out their online complaints form here.

Q. How do I make a complaint about Traveline Cymru?

A. For complaints about any of the Traveline Cymru services, please email us at [email protected] and we will aim to get back to you within 5 working days. Alternatively, you can put your complaint in writing to:

Traveline Cymru Complaints Traveline Cymru PO Box 83 Cardiff CF11 1NA

Customise My Journey

Personalise your experience with us by signing up with your own account. Here, you will be able to save your favourite journeys, view disruptions & much more by customising your journey to your needs. Click here to find out more and sign up , or log in below.

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Travel card (bus pass).

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Travel cards for people aged 16 to 21

Discounted travel on public transport for 16 to 21 year olds across Wales.

Travel cards for older and disabled people (bus pass)

People over 60, pensioners and some eligible disabled people are able to travel free of charge on all local bus services throughout Wales.

Companion pass

If you need help when travelling, you may be entitled to a companion pass that provides free travel on a bus for one other person accompanying you for your whole journey.

Applications for new companion passes are made to this Authority , not Transport for Wales.

For further details please contact the following address: Transportation section, Highways, Waste and Property Service, Isle of Anglesey County Council, Llangefni, LL77 7TW or telephone 01248 752456.

Bus and rail rover tickets

These tickets are subject to change at short notice.

• Download: Bus and rail rover tickets [114KB | PDF]
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• School bus passes
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Buses and concessionary travel

Guidance and services.

• Apply for a bus pass Find out if you can travel free or cheaper on buses and how to apply.
• Concessionary bus travel scheme guidance How local authorities should assess eligibility for concessionary fare permits.
• Getting there together: involving communities in bus planning Guidance to help local authorities involve communities when developing and implementing plans for local bus services.
• Transforming bus investment in Wales: interventions toolkit Guidance to help those working in the bus industry increase bus use.
• TrawsCymru: service information Timetables and fares for TrawsCymru long distance buses.
• Voluntary Welsh bus quality standard Explains the core standards that must be achieved to maintain operators’ eligibility for public funding through the bus services support grant.
• Free bus and train travel advice for refugees Free bus and train travel advice across Wales for refugees.
• Bus Services (Wales) Bill: community guide A guide to explain what the bill will do to improve bus services.

Policy and background Includes strategy, reports, projects and assessments.

• Accessible and inclusive public transport objectives Policy and strategy We want to make public transport better for citizens.
• Bus travel on congested commuter routes: recommendations Report Lists improvements to encourage commuters to travel by bus instead of car.
• Provision of public transport information Report Public Transport Users' Advisory Panel A review of the usefulness of service information, for example timetables and service disruptions.
• Transforming bus investment in Wales: the Welsh bus fleet Report A report about the current state of the bus fleet.
• TrawsCymru T3: summary of recommendations by Professor Stuart Cole Report A review of the TrawsCymru T3 service.
• Voluntary Welsh bus quality standard: equality impact assessment Impact assessment An assessment of whether our Welsh bus quality standard meets passengers’ needs and advances equality of opportunity.
• Bus Services (Wales) Bill: integrated impact assessment Impact assessment We assessed how the Bus Services (Wales) Bill would impact people's lives in different ways.
• Bws Cymru: connecting people with places Policy and strategy How we plan to create a better bus system across Wales.
• Public transport information: research into best practice Report Public Transport Users' Advisory Panel A review of how users access information about services, for example timetables and disruptions.
• Bus reform for Wales: our roadmap to franchising Report Why we want to change the law around bus franchising.

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