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Certain Fees in Respect of Travel Document Services and Consular Services (COVID-19 Pandemic) Remission Order: SI/2021-22

Canada Gazette, Part II, Volume 155, Number 11

Registration SI/2021-22 May 26, 2021

FINANCIAL ADMINISTRATION ACT

P.C. 2021-398 May 14, 2021

His Excellency the Administrator of the Government of Canada in Council, considering that it is in the public interest to do so, on the recommendation of the Treasury Board, the Minister of Citizenship and Immigration and the Minister of Foreign Affairs, pursuant to subsection 23(2.1) footnote a of the Financial Administration Act footnote b , makes the annexed Certain Fees in Respect of Travel Document Services and Consular Services (COVID-19 Pandemic) Remission Order .

Certain Fees in Respect of Travel Document Services and Consular Services (COVID-19 Pandemic) Remission Order

Interpretation.

Definition of refugee travel document

1 In this Order, refugee travel document means a travel document issued under the United Nations Convention Relating to the Status of Refugees, signed at Geneva on July 28, 1951, and the Protocol to that Convention, signed at New York on January 31, 1967.

Remission and Conditions

Urgent return to Canada

2 (1) Remission is granted to any person who meets the conditions set out in subsection (2) of the fees paid or payable under subsection 2(1) of the Passport and Other Travel Document Services Fees Regulations for the services set out in any of items 9, 10 and 14 of the schedule to those Regulations and under section 4 of the Consular Services Fees Regulations .

(2) The remission is granted on the following conditions:

• (a) during the period beginning on January 31, 2020 and ending on July 31, 2020, the person, or a person acting on their behalf, made an application for an emergency travel document or a passport; and
• (b) that person, or the person acting on their behalf, confirmed that the person for whom the application was made needed to return to Canada urgently as a result of the coronavirus disease 2019 (COVID-19) pandemic.

Urgent travel

3 (1) Remission is granted to any person who meets the conditions set out in subsection (2) of the fees paid or payable under subsection 2(1) of the Passport and Other Travel Document Services Fees Regulations for the services set out in any of items 3 to 8, 14 and 15 of the schedule to those Regulations and under section 4 of the Consular Services Fees Regulations .

• (a) during the period beginning on March 18, 2020 and ending on July 31, 2020, the person, or a person acting on their behalf, made, in Canada, an application for a certificate of identity, refugee travel document or passport;
• (b) that person, or the person acting on their behalf, confirmed that the person for whom the application was made urgently needed to travel as a result of the COVID-19 pandemic;
• (c) that person, or the person acting on their behalf, requested an expedited service; and
• (d) the fees in question have not been remitted under section 11 of the Passport and Other Travel Document Services Fees Regulations .

EXPLANATORY NOTE

( This note is not part of the Order .)

The Administrator in Council, on the recommendation of the Treasury Board, the Minister of Citizenship and Immigration and the Minister of Foreign Affairs, pursuant to subsection 23(2.1) of the Financial Administration Act , has made the Certain Fees in Respect of Travel Document Services and Consular Services (COVID-19 Pandemic) Remission Order (the Remission Order).

The purpose of the Remission Order is to remit fees relating to the urgent issuance and expedited delivery of passports and other travel documents for

• Canadians abroad returning to Canada urgently as a result of the coronavirus disease (COVID-19) pandemic; and
• those in Canada who were seeking to travel urgently for reasons related to the pandemic, including the illness or death of a family member abroad, to take part in an aid organization’s humanitarian operation, or if they had other imminent travel needs (e.g. to provide services deemed essential).

The Remission Order applies to fees paid or payable (including administrative and consular services fees) for urgent or expedited travel document issuance abroad between January 31 and July 31, 2020 (to cover the period during which Canadians abroad were urged to return, starting with the evacuation of Canadians from Wuhan, China), and for urgent travel document services in Canada between March 18 and July 31, 2020 (to cover the period during which domestic passport services were reduced). The total foregone revenue associated with this Remission Order is $777,900.

On January 30, 2020, the World Health Organization (WHO) declared the COVID-19 outbreak as an international public health emergency. Soon after, the Minister of Foreign Affairs announced the evacuation of Canadians from Wuhan, China. In the following weeks, the Prime Minister urged all Canadians abroad to return to Canada. These measures were announced due to the increasing severity of the COVID-19 pandemic. As flights were limited, some individuals without valid travel documents had to obtain travel document services on an urgent basis. To help ease the stress and economic burden on Canadians abroad seeking to return to Canada, Immigration, Refugees and Citizenship Canada announced that emergency travel document and temporary passport services fees would not be collected from Canadians abroad requesting travel documents to return to Canada urgently. The validity of the regular passport, which is issued to temporary passport clients upon their return to Canada, was limited to one year and was also issued without charge.

As of March 18, 2020, to support containment efforts and for the protection of staff, the Passport Program scaled down operations to process applications in Canada for urgent travel reasons only. While the Government urged all Canadians to stay home, there were citizens, permanent residents, and refugees in Canada with legitimate and urgent reasons for travel. This includes persons who needed to travel for medical reasons where treatment was provided abroad, persons who needed to tend to the serious illness or death of someone they knew, persons who would have financial problems from the loss of a job or business if unable to travel (not including any financial losses related to travel expenses or airfare), or persons who travelled to support an essential service, or for humanitarian reasons. Not collecting travel document fees, expedited processing and administrative fees for this category of applicants was a compassionate gesture to help them attend to certain essential needs abroad. Documents were issued with a limited validity of one year and were issued without charge. Applicants were still able to request a 5- or 10-year passport, but only expedited processing and administrative fees were waived in those cases.

Remitting fees for urgent travel document services for Canadians abroad aligns with the Government’s recommendations with respect to COVID-19, helping to alleviate the financial burden associated with returning to Canada quickly. The remission of passport and travel document service fees in relation to applications submitted in Canada is compassionate in nature, narrow in focus and in line with the Government’s guidance.

Implications

General implications.

A remission order is required to extinguish any debt which exists in relation to fees that were not collected, but remain payable to the Crown, or to repay fees paid to the Crown, when doing so is deemed to be in the public interest (see subsection 23(2.1) of the Financial Administration Act ).

While the special measures taken by the Government assisted individuals whose lives were affected by the pandemic, certain unpaid fees remain legally payable under relevant regulations, and certain paid fees must be refunded to affected individuals. Pursuant to subsection 23(2.1) of the Financial Administration Act , the present Remission Order will remit the following:

• the fees with respect to Canadian passports and other travel documents issued in Canada and abroad, including emergency travel documents, temporary passports, certificates of identity, and refugee travel documents, paid or payable under subsection 2(1) of the Passport and Other Travel Document Services Fees Regulations ; footnote 1
• the fees for urgent or expedited processing of Canadian passport and other travel document service requests in Canada, paid or payable under subsection 2(1) of the Passport and Other Travel Document Services Fees Regulations ;
• the fees for administrative services associated with the issuance of Canadian passports and other travel documents in Canada and abroad, paid or payable under subsection 2(1) of the Passport and Other Travel Document Fees Regulations ; and
• the consular services fee that is levied on all adult passports and travel documents, paid or payable under section 4 of the Consular Services Fees Regulations .

Individuals applying from abroad must have made their application for a passport or other travel document during the period beginning on January 31, 2020 (the day after the declaration made by the WHO), and ending on July 31, 2020. Individuals applying from within Canada must have made their application for a passport or other travel document during the period beginning on March 18, 2020, and ending on July 31, 2020 (to cover the period during which domestic passport services were reduced).

Financial implications

Gender-based analysis plus (gba+).

The Remission Order is not expected to have any disproportionate gender or diversity impacts. The remission of fees relating to urgent travel document issuance recognizes the vulnerability of all individuals affected by COVID-19, and was applied in respect of requests made by any eligible applicant. The measure was intended to relieve a financial burden, irrespective of gender, race, ethnicity, religion, or other demographic category. However, to qualify for the remission, those affected must have demonstrated that their need for urgent travel document services was due to the COVID-19 pandemic.

Accountability

All remissions associated with the Remission Order will be reported by Immigration, Refugees and Citizenship Canada in the Public Accounts, as required by subsection 24(2) of the Financial Administration Act . In order to be eligible for these measures, eligible applicants were required to confirm they needed to return to Canada urgently as a result of the COVID-19 pandemic or travel urgently as a result of COVID-19.

Consultation

The Privy Council Office, the Treasury Board Secretariat, Finance Canada, Global Affairs Canada and the Department of Justice were consulted on this Remission Order. No issues or concerns were raised about the remission of these fees.

Danielle Johnston Acting Director Passport Program Policy Immigration, Refugees and Citizenship Canada 180 Kent Street, 8th Floor Ottawa, Ontario K1A 1L1 Canada Telephone: 613‑291‑1654

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Guide 5529 - Applying for a Permanent Resident Travel Document (PRTD) 

Canada’s entry rules

Permanent residents (PR) of Canada must carry and show their valid permanent resident card (PR card) or permanent resident travel document (PRTD) when boarding a flight to Canada, or travelling to Canada on any other commercial carrier.

If you do not carry your PR card or PRTD, you may not be able to board your flight, train, bus or boat to Canada.

It is your responsibility to make sure your PR card is still valid when you return from travel outside Canada and to apply for a new PR card before your current card expires.

You can now apply for a permanent resident travel document (PRTD) online through the permanent residence portal .

You can benefit from:

• Applying anytime, 24/7
• Quick and easy upload of all your information, including payment
• No printing required

Table of Contents

Before you apply.

• Step 1: Gather documents
• Step 2: Fill out the application
• Step 3: Pay the fees
• Step 4: Submit the application

What happens next?

Appendix a: residency obligation.

This is not a legal document. The explanations and definitions are not legal definitions. In case of a discrepancy between the language in this document and the relevant legislation or regulations, the legal text in the legislation and regulations prevails.

For legal information, consult the following documents:

• Immigration and Refugee Protection Act
• Immigration and Refugee Protection Regulations

Who should use this application guide?

Use this application if you are a permanent resident outside Canada who does not have a valid Permanent Resident card (PR card) to return to Canada.

The permanent resident travel document (PRTD) is a temporary official document proving your status as a permanent resident in Canada. It proves to transportation companies that you’re allowed to travel to Canada as a permanent resident if you don’t have a valid PR card in your possession.

You need a PRTD if:

• you are a permanent resident outside Canada without a valid PR card
• you plan to travel to Canada by any commercial transporter, such as a plane, train, boat or bus and
• you need to apply to renew or replace your PR card when you return to Canada

These documents are not valid for travel to Canada:

• Record of Landing (IMM 1000)
• Confirmation of Permanent Residence (IMM 5292 or IMM 5688)

Who should not apply for a Permanent Resident Travel Document?

• Canadian citizens
• Foreign Nationals who do not have Permanent Resident status
• Permanent residents with a valid PR  card in their possession
• Permanent residents who want to voluntarily give up (renounce) their permanent residence status
• Past Permanent Residents who have lost their PR status

Note: Permanent residents inside Canada should apply for a PR  card using the application kit Applying for a Permanent Resident Card (IMM 5445) .

What are the requirements?

To apply for a PRTD you need to:

• prove who you are;
• confirm your permanent resident status; and
• meet the residency obligation of a permanent resident.

Use the Document Checklist (IMM 5644)   (opens in a new tab) to make sure you have all the documents needed. Send the checklist with your application.

Important information:

Once we make a decision on your application, you’ll receive an email with instructions on how and where to submit your valid passport or travel document as we need it to attach your PRTD.

Send photocopies of all identity and immigration documents, including your valid passport or travel document. Do not send originals , as they will not be returned to you. See the document checklist for more details.

Legal name change

If you are a permanent resident and changed your name outside of Canada, submit:

• a foreign passport or other national authoritative document that shows your new name; and
• an official document linking the old and new names.

NOTE: IRCC will issue a PRTD counterfoil based on the name on your passport. If you had a name change abroad, the name on your foreign passport provided with your application should reflect the new name and you must submit the supporting documents above.

Who may use this application?

You may use this application to apply for a PRTD if you don't have a valid PR card to return to Canada.

You cannot apply for a PR card while overseas. Once you receive your PRTD, you can travel to Canada. You can apply for a PR card once you have returned to Canada using the Application for a Permanent Resident Card or Permanent Resident Travel Document (IMM 5444E) (PDF, 2.7 MB) form.

• meet the residency obligation; and
• are living outside Canada on a long-term basis (for example, if you are a permanent resident accompanying your Canadian citizen spouse).

Include a cover letter that explains your circumstances and request a multiple entry PRTD.

Multiple entry PRTDs cannot extend beyond the expiry date of your passport.

Are you eligible?

To be eligible for a PRTD, you must:

• be a permanent resident outside Canada;
• confirm your PR status;
• not be in possession of a valid PR card;
• meet the residency obligation of a permanent resident;
• not be a Canadian citizen;
• not be a permanent resident who wants to voluntarily give up (renounce) their PR status , and
• not have lost your PR status.

Step 1: Get your supporting documents

What documents do i need.

Use the Document Checklist (IMM 5644) (PDF, 2.19 MB) to confirm which documents you need.

Include the completed document checklist with your application.

Note: We may ask for more documents at any time while we are processing your application. If you do not submit the requested documents, there will be delays in processing.

You must complete and submit these documents:

• Copy of your current and valid passport.

Once we make a decision on your application, you'll receive an email with instructions on how and where to submit your valid passport or travel document.

• Copies of all pages of the passport(s) or travel document(s) used in the past five (5) years immediately before the application, including your valid passport or travel document. Do not send original documents, as they will not be returned to you. Please ensure these are legible, to avoid delays in processing.
• Proof showing that you meet the residency obligation in the past five (5) years immediately before the application. Please refer to Appendix A: Residency Obligation .
• Fees: Copy of the receipt showing the amount paid.

Additional forms and supporting documents to include, if they apply:

Authorization to travel for minors – Provide parent or legal guardian permission to travel and documents giving consent for children to travel as unaccompanied minors.

Note: Children under 18 years of age who are travelling alone must carry written information about the person who will be responsible for them. If a child in this application is under a custody order or is travelling with one parent, you must provide proof of custody or the other parent's consent for the trip. Children travelling without their custodial parent(s) need a letter of permission to travel from the non-accompanying parent(s).

• To be considered on humanitarian and compassionate grounds, include supporting documents that support your request to keep your permanent residence. See the "Humanitarian and compassionate grounds" section of the instruction guide for more information.

If you’re applying from China and have a Chinese passport

• It must show a record of your entry to and exit from China for 5 years before the date of your application.
• You can get the document from the local Public Security Bureau.
• Make sure you translate the document to English or French.

Step 2: Fill out the forms

You’ll fill out this digital form online

• Application for a Permanent Resident Card or Permanent Resident Travel Document (IMM 5444E)

You must type your full name exactly as shown on your passport to digitally sign your application.

NOTE: If you cannot apply online and require accommodations, including for accessibility reasons, you can apply by paper .

If you require additional context on specific questions on the IMM 5444 form, please visit our step by step instructions on how to complete the form . You must answer all questions . If you leave any sections blank, we will return your application and processing will be delayed.

If you need more space, include another sheet of paper with your application and at the top of the page, print your name and the number of the question you are answering clearly in black.

You must also complete and submit the following forms:

If you are applying online, you will fill out and upload these PDF forms into the portal. If you are applying by paper you will need to complete these PDF forms and include it with your mailed application.

• Document Checklist [IMM 5644] (PDF, 2.19 MB)

Additional forms (if they apply):

• you and your immigration representative must sign this by hand
• Authority to Release Personal Information to a Designated Individual [IMM 5475] (PDF, 593.57 KB)

Warning : It is a serious crime to provide false or misleading information on these forms. We may verify your responses

Technical issues

If you’re having technical issues with the portal, contact us using the web form

• under type of application/enquiry , choose technical difficulties from the drop-down menu
• in the text box, specify what you’re applying for
• the page where you’re having problems
• the error message(s) you get

If you need to upload a number of images, find out how to combine them into 1 document .

Use of a Representative (IMM 5476)

Who may use this form.

Complete this form only if you:

• are appointing a representative;
• have to update contact information for your previously appointed representative; or
• are cancelling a representative’s appointment.

If you have dependent children aged 18 years or older, they are required to complete their own copy of this form if a representative is also conducting business on their behalf.

Who is a representative?

A representative is someone who provides advice, consultation, or guidance to you at any stage of the application process, or in a proceeding and, if you appoint them as your representative by filling out this form, has your permission to conduct business on your behalf with Immigration, Refugees and Citizenship Canada (IRCC) and the Canada Border Services Agency (CBSA).

You are not obliged to hire a representative. We treat everyone equally, whether they use the service of a representative or not.

When you appoint a representative:

• you also authorize IRCC and CBSA to share information from your case file with this person in place of you. Please note the representative will receive all correspondence from IRCC or the CBSA, not the applicant;
• your application will not be given special attention nor can you expect faster processing or a more favourable outcome;
• the representative is authorized to represent you only on citizenship or immigration matters related to the application you submit with this form; and
• you can appoint only one (1) representative for each application you submit.

There are two (2) types of representatives.

Uncompensated representatives:.

Uncompensated representatives do not charge fees or receive any other form of consideration or compensation for providing advice or services to represent you before IRCC or the CBSA.

Uncompensated representatives include:

• Friends, family members or other third parties who do not, and will not, charge a fee or receive any other consideration for their advice and services;
• consultants, lawyers and Quebec notaries, and students-at-law under their supervision, who do not, and will not, charge a fee or receive any other consideration to represent you.

Note: You do not have to pay someone for them to be your representative. IRCC will conduct business with an uncompensated representative if an applicant appoints them on their behalf.

Compensated representatives:

Compensated representatives charge a fee or receive some other form of consideration in exchange for the representation that they provide.

It is important to know that anyone who represents or advises you for payment - or offers to do so - in connection with IRCC proceedings or applications is breaking the law unless they are an authorized representative or they have a specific agreement or arrangement with the Government of Canada that allows them to represent or advise you. This applies to advice or consultation which happens before or after a citizenship or an immigration application is made or a proceeding begins.

IRCC will only conduct business with compensated representatives who are in good standing with their designated regulatory body. For more information see - Find out if your representative is authorized .

Note: If a representative is being paid or compensated by someone other than you, the representative is still considered to be a compensated representative.

Authorized representatives are:

• consultants who are members in good standing of the College of Immigration and Citizenship Consultants (CICC);
• lawyers and paralegals who are members in good standing of a Canadian provincial or territorial law society and students-at-law under their supervision;
• notaries who are members in good standing of the Chambre des notaires du Québec and students-at-law under their supervision.

If you appoint a compensated representative who is not a member in good standing of one of these designated bodies, your application will be returned. Learn about using a representative .

General Application Information

Appoint a representative.

• Check box to indicate if you are appointing a representative to represent you with your application process. Complete sections A, B and D.

Cancel a representative

• Check box to indicate if you are canceling a representative. Complete sections A, C and D; and
• Check both boxes and complete all sections if you are cancelling a representative and appointing a new one at the same time.

Section A – Applicant Information

Write your last name (surname or family name) and given name(s).

Write your date of birth.

• the name of the office where the application was submitted; and
• the type of application you have submitted.

Write your IRCC’s Identification (ID) or Unique Client Identifier (UCI) number (if known). If you have not dealt with IRCC since 1973, you will not have a UCI or a Client ID.

Section B – Appointment of Representative

Write your representative’s full name.

If your representative is a member of the College of Immigration and Citizenship Consultants (CICC), a law society or the Chambre des notaires du Québec , print their name as it appears on the organization’s membership list .

Check one box to indicate if your representative is uncompensated or compensated.

• the College of Immigration and Citizenship Consultants (CICC) ; or
• a Canadian provincial or territorial law society ; or
• the Chambre des notaires du Québec .

Write your representative’s contact information.

If you are appointing a student-at-law to represent you, include their supervising lawyer’s information including their membership ID.

Note: By indicating your representative’s e-mail address, you are hereby authorizing IRCC to transmit your file and personal information to this specific e-mail address.

To accept responsibility for conducting business on your behalf, your representative must:

• sign the declaration; and
• date the declaration.

Section C – Cancel the Appointment of a Representative

Fill in this section if you wish to cancel the appointment of a representative. Write the representative’s full name.

Complete all sections of the form if you wish to both cancel a representative and appoint a new one.

Section D – Your Declaration

By signing, you authorize IRCC to complete your request for yourself and your dependent children under 18 years of age.

For sponsorship application, your spouse or common-law partner does not have to complete a separate request. If your spouse or common-law partner is included in this request, they must sign in the box provided.

Release of information to other individuals

To authorize IRCC to release information from your case file to someone other than a representative, you will need to complete the form Authority to Release Personal Information to a Designated Individual [IMM 5475] (PDF, 593.57 KB) .

The person you designate under that form (IMM 5475) will be able to obtain information on your case file, such as the status of your application. However, they will not be able to conduct business on your behalf with IRCC.

Where to submit the IMM 5475 and IMM 5476 forms

Paper applications.

If you have not yet submitted your immigration or citizenship application:

Send this form along with your application to the office listed in the guide of your application.

If you have already submitted your immigration or citizenship application:

You may use this Web form to upload IMM 5475 or IMM 5476.

If you know which IRCC office is processing your immigration or citizenship application, send the completed form to the office mailing address. Consult IRCC office mailing addresses .

Online applications

Upload this form along with your online application

You may use this  Web form  to upload IMM 5475 or IMM 5476.

Notify IRCC about any changes

You must let IRCC know if any information changes regarding the person you authorized to represent you on your application.

Step 3: Pay your fees

You must pay a processing fee when you apply.

Visit the Pay your fees page for instructions on how to complete payment online.

In order to retrieve payment instructions on the webpage, select the country you are paying from, then under the application you are submitting select “permanent residence,” and under the document you are applying for select “permanent resident travel document.”

You must include the payment receipt with your application.

The processing fee will not be refunded:

• once we have started processing your application, or
• if your application is refused.

Step 4: Submit your application

If you apply online

When applying online, submit your application and all supporting documents through the permanent residence portal .

If you submit a paper application

If you choose to submit your application on paper, and the country you’re applying from supports paper applications, submit your application to your nearest visa application centre (VAC) .

In a sealed envelope, submit:

• all supporting documents;
• your completed  Application for a Permanent Resident Card or Permanent Resident Travel Document (IMM 5444) ; and
• the  Document Checklist (IMM 5644) .

You must  provide all information and documents when you submit your application.

To find out where to submit your application, visit  Apply for a permanent resident travel document .

Urgent processing for your PRTD application

If you are applying on paper and requesting urgent processing, write "Urgent" on your envelope.

Provide your date of travel and include a supporting document explaining why.

• your own serious illness;
• the serious illness or death of a family member;
• lost/stolen Permanent Resident card while on temporary travel outside of Canada
• you are in a crisis, emergency, or a vulnerable situation;
• a letter explaining the reason for the urgency with your date of travel; and
• proof of urgency (i.e. a doctor's note, death certificate, etc.)

You must provide the English or French translation for any documents that are not English or French. See the section translation of documents .

Note: If you do not send all this information, we may not process your application urgently. If you qualify, we can't guarantee that you will get your PRTD on time.

An officer will decide if you are eligible for a PRTD . A decision is usually made without a personal interview and is based on your application, information and documents submitted.

If your application is complete and you meet the requirements:

• you will be issued a PRTD counterfoil in your passport.

The PRTD is all you need from the visa office for re-entry to Canada.

If your application is incomplete:

• Your application will be returned to you.

If your application for a PRTD is refused:

• you will get a refusal letter, explaining the reasons for the refusal and your appeal rights.

If you decide to appeal a negative decision, follow the instructions in the “Notice of Appeal” form and letter sent with your refusal.

If your application is withdrawn:

• You will get a letter explaining the reasons for the withdrawal.

Calculating days present in Canada

You must meet the residency obligation to qualify for a PRTD.

If you have been a permanent resident for five (5) years or more

• you must have been physically present in Canada for a minimum of 730 days within the five (5) years immediately before you apply for a PRTD.

If you have been a permanent resident for less than five (5) years

• you must show that you will be able to meet the minimum of 730 days of physical presence in Canada within five (5) years of the date you became a permanent resident.

Supporting documents showing that you meet the residency obligation

• employment records or pay stubs;
• bank statements;
• Canada Revenue Agency (CRA) Notice of Assessment for the five (5) years immediately before the application
• evidence that you received benefits from Canadian government programs;
• rental agreements;
• club memberships;
• or any other documents that prove you met your residency obligation.

Travel journal

Record your trips outside Canada. It will help you fill out your application .

Time spent outside Canada

If you were outside Canada for more than 1095 days, you may count days you spent outside Canada toward the days required for you to meet the residency obligation in these cases:

Situation A. Employment outside Canada

You may count each day you worked outside Canada if your employment meets these requirements:

• a Canadian business
• the public service of Canada
• a province or territory and
• a position outside Canada
• an affiliated enterprise outside Canada or
• a client of the Canadian business or the public service outside Canada

For this application, a Canadian business is defined as:

• a corporation that is incorporated under the laws of Canada or of a province and that has an ongoing operation in Canada
• has an ongoing operation in Canada
• is able to generate revenue
• is carried out in anticipation of profit
• in which a majority of voting or ownership interests is held by Canadian citizens, permanent residents, or Canadian businesses as defined above or
• an organization or enterprise created by the laws of Canada or a province

Supporting documents:

• the position and title of the signing official;
• the nature of the business and how it fits the description of a Canadian business (see definition above);
• length of the assignment;
• confirmation that you are a full-time employee of the "Canadian business" working abroad on a full-time basis as a term of your employment, or that you are on contract working abroad on a full-time basis as a term of your contract; and
• a description or copy of the position profile regarding the assignment or contract abroad;
• that you will continue working for the employer in Canada after your assignment ends; and
• that the business was not created mainly for the purpose of meeting your residency obligation.
• articles of incorporation and business licences
• partnership agreements or corporate annual reports
• corporate Canadian Income Tax Notices of Assessment or financial statements
• copies of the Employee Assignment Agreement or Contract
• copies of any agreements between the Canadian business and the business or client outside Canada concerning your assignment to that client or business
• pay statements
• Canadian Income Tax Notice of Assessment for the five years immediately before the application
• any other proof you want us to consider

Situation B. Accompanying a Canadian citizen outside Canada

You may count each day you accompanied a Canadian citizen outside Canada as long as this person is your spouse, common-law partner or parent (if you were a child under 19 years of age before October 24, 2017 or under 22 years of age after October 24, 2017).

Proof needed

You must provide supporting documents to prove that:

• The person you are accompanying is a Canadian citizen; and
• you are the spouse, common-law partner or child of that person.

Supporting documents may include:

• all passports or other travel documents that the person you are accompanying used in the five (5) years before the application;
• documents showing the citizenship of the person you are accompanying, including the date the person became a Canadian citizen;
• proof of the residential addresses of the person you are accompanying for the five (5) years before the application;
• marriage licence or proof of common-law partnership (if you are accompanying a spouse or common-law partner);
• child's birth certificate, baptismal document, or adoption or legal guardianship document (if you are accompanying a parent);
• Canadian Income Tax Notice of Assessment (NOA) for the past two (2) years
• school or employment records;
• association or club memberships;
• any other documents you want us to consider.

Situation C. Accompanying a permanent resident outside Canada

You may count each day you accompanied a permanent resident outside Canada as long as:

• the person you accompanied is your spouse, common-law partner or parent (if you were a child under 19 years of age before October 24, 2017 or under 22 years of age after October 24, 2017); and
• the person was employed on a full-time basis by a Canadian business or in the public service of Canada or of a province or territory during the time you accompanied them.
• The person you are accompanying is a permanent resident;
• You are the spouse, common-law partner or child of that person; and
• The permanent resident you are accompanying meets the residency obligation.
• documents showing the person you are accompanying meets the residency obligation;
• all passports or other travel documents the person you are accompanying used in the five (5) years before the application
• marriage licence or proof of common-law partnership (if you are accompanying a permanent resident spouse or common-law partner);
• child's birth certificate, baptismal document, or adoption or legal guardianship document (if you are accompanying a permanent resident parent);
• School or employment records;
• Canadian Income Tax Notice of Assessment;

Humanitarian and compassionate grounds

If you cannot meet the residency obligation, it may still be possible to keep your status as a permanent resident of Canada. To assess your application on humanitarian and compassionate grounds, you must show that there were exceptional circumstances or factors beyond your control that have kept you living outside Canada.

Factors that might be acceptable are unusual and undeserved, or disproportionate hardships you would face if you lost your permanent resident status.

To have your application considered on humanitarian and compassionate grounds, you must:

• answer question 5.7 on the application form;
• provide proof that there are compelling humanitarian and compassionate factors in your personal circumstances that justify keeping your permanent resident status;
• describe why you were not able to meet the residency obligation;
• family members who would be directly affected by this decision; and
• the best interests of any child directly affected by this decision, if this applies to you.

While there are no guidelines about the supporting documents to submit, you must provide documents and information on any aspect of your exceptional circumstances that would justify keeping your permanent resident status.

An officer will consider the factors of your case and will make a decision based on the information and documents you provide with your application.

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How To Apply For A Travel Document In Canada

Published: November 1, 2023

Modified: January 3, 2024

by Annemarie Heyward

• Plan Your Trip

Introduction

Welcome to the beautiful and diverse country of Canada! Whether you are a resident, a visitor, or a permanent resident in Canada, there may be instances when you need to travel outside the country. In such cases, it is essential to have a valid travel document that allows you to re-enter Canada. This article will guide you through the process of applying for a travel document in Canada.

Travel documents in Canada serve as proof of identity and citizenship for individuals who do not have a valid Canadian passport. These documents are issued by the Government of Canada and are necessary for those who are unable to obtain a passport from their home country.

The process of applying for a travel document in Canada is relatively straightforward but can vary depending on your specific circumstances. It’s important to familiarize yourself with the eligibility requirements, types of travel documents available, application process, required supporting documents, fees, processing times, and pick-up or delivery options before beginning your application.

Applying for a travel document may seem overwhelming, but rest assured, the Canadian government has streamlined the process to make it as efficient and user-friendly as possible. By following the instructions outlined in this article and providing all required documents, you can smoothly navigate through the application process and obtain your travel document without any hassle.

Now let’s delve into the details of the eligibility requirements and the types of travel documents available to determine which one is suitable for your situation.

Eligibility Requirements

Before you begin the application process for a travel document in Canada , it’s important to ensure that you meet the eligibility requirements set by the Government of Canada. The eligibility criteria may vary depending on the type of travel document you are applying for. Here are some general eligibility requirements:

• You must be in Canada at the time of application.
• You must be a Canadian citizen, a permanent resident, or have refugee status in Canada.
• You must not be eligible for a Canadian passport, either because you do not hold citizenship from another country or your home country does not have diplomatic relations with Canada.
• You must have a valid reason for travel, such as a medical emergency, essential business, or family obligations abroad.
• You must not be under a removal order, deportation order, or have any other legal barriers that prevent your return to Canada.

It is crucial to thoroughly review the eligibility requirements specific to the travel document you are applying for. Different travel documents have additional criteria that must be met, such as the Refugee Travel Document, which requires proof of refugee status in Canada.

It’s important to note that meeting the eligibility requirements does not guarantee the approval of your travel document application. The decision is ultimately made by Immigration, Refugees and Citizenship Canada (IRCC) based on the information and supporting documents you provide.

If you are unsure about your eligibility or have any questions regarding the requirements, it is recommended to consult with an immigration lawyer or seek guidance from the nearest IRCC office. They will be able to provide you with accurate and up-to-date information specific to your situation.

Now that you are aware of the eligibility requirements, let’s move on to exploring the different types of travel documents available in Canada.

Types of Travel Documents

Canada offers different types of travel documents to cater to various circumstances. The type of travel document you need will depend on your immigration status and the purpose of your travel. Here are the most commonly used travel documents:

• Permanent Resident Travel Document (PRTD): This document is for permanent residents of Canada who do not have a valid permanent resident card (PR card) and are traveling outside of the country. It allows them to return to Canada after their trip.
• Refugee Travel Document: This document is issued to individuals who have been granted refugee status in Canada and need to travel outside of the country. It enables them to return to Canada and serves as a proof of their protected status.
• Certificate of Identity: This document is for individuals who are in Canada and cannot obtain a national passport or travel document from their home country. It is issued to stateless individuals, individuals with unresolved identity issues, and others who meet the eligibility criteria.
• Convention Travel Document: This document is issued to individuals who hold refugee status in Canada and need to travel internationally. It enables them to travel to and from countries that have agreed to recognize the document as a valid form of travel identification.
• Single Journey Travel Document: This temporary travel document is issued to foreign nationals in Canada who are in urgent need to travel but do not have a valid passport or other travel document issued by their home country. It is valid for a specific journey and cannot be used for multiple trips.

It’s crucial to select the correct type of travel document based on your circumstances. Choosing the wrong document can lead to delays or complications when traveling, so ensure that you carefully review the requirements and purpose of each travel document.

Now that you know the types of travel documents available, let’s move on to the application process for obtaining these documents.

Application Process

Applying for a travel document in Canada involves a straightforward process that can be completed online or through mail. Here are the steps involved in the application process:

• Download or obtain the application forms: Visit the official website of Immigration, Refugees and Citizenship Canada (IRCC) to download the application forms for the specific travel document you are applying for. Alternatively, you can request the forms by mail or pick them up from the nearest IRCC office.
• Complete the application forms: Fill out the application forms accurately and honestly. Make sure to include all necessary information and double-check for any errors or missing details. Be sure to read the instructions carefully to avoid any mistakes.
• Gather the required supporting documents: Review the document checklist provided with the application forms. Collect all the necessary supporting documents, such as proof of your identity, proof of your immigration status in Canada, proof of your reason for travel, and any additional documents specific to the travel document you are applying for.
• Pay the application fees: Pay the applicable fees for the travel document application. The fees can vary depending on the type of travel document and processing time chosen. Accepted payment methods include online payment, credit card, or certified cheque or money order.
• Submit the application: Submit your completed application forms, supporting documents, and payment to the designated IRCC office. You can either submit your application online or mail it to the appropriate address indicated on the application forms.
• Wait for processing: After submitting your application, it will be reviewed by IRCC. The processing time can vary depending on the type of travel document and the volume of applications. You can check the current processing time on the IRCC website.
• Attend an interview (if required): In some cases, IRCC may request an interview to further assess your application. If an interview is required, you will be notified by IRCC, and you must attend the scheduled interview at the designated location.
• Receive your travel document: Once your application is approved and processed, you will receive your travel document either by mail or at the designated office. It is important to ensure that you provide an accurate and up-to-date mailing address or select the appropriate pick-up location during the application process.

It’s essential to note that each travel document has specific application procedures and requirements. It is crucial to review the instructions and guidelines provided with the application forms to ensure a smooth and successful application process.

Now that you are familiar with the application process, let’s move on to the supporting documents required for your travel document application.

Supporting Documents

When applying for a travel document in Canada, it is crucial to provide the necessary supporting documents to validate your eligibility and reason for travel. The specific documents required will depend on the type of travel document you are applying for. Here are some common supporting documents that may be necessary:

• Proof of identity: Provide a copy of your valid identification document, such as a driver’s license, health card, or birth certificate. Ensure that the document includes your full name, date of birth, and a clear photograph.
• Proof of immigration status: Depending on your immigration status, you will need to provide supporting documents to demonstrate your current status in Canada. This may include a copy of your permanent resident card, refugee approval letter, or any other documents showing your legal status in Canada.
• Proof of reason for travel: Depending on the purpose of your travel, you will need to provide supporting documents to validate your reason for travel. This may include a letter explaining the purpose of your trip, supporting documents from the medical facility if it is for medical treatment, or any other relevant documents that justify your need to travel.
• Proof of relationship (if applicable): If you are traveling with a dependent or family member, you may need to provide supporting documents to establish the relationship, such as birth certificates, marriage certificates, or adoption papers.
• Passport-sized photographs: Include recent passport-sized photographs as per the specifications mentioned in the application form. The number of photographs required may vary depending on the travel document.
• Other specific documents: Depending on the type of travel document, additional specific documents may be required. For example, for a Refugee Travel Document, proof of refugee status and supporting documents from the Canadian Immigration and Refugee Board may be necessary.

It is essential to carefully review the document checklist provided with the application forms to ensure that all required supporting documents are included. Providing accurate and complete supporting documents will help facilitate the processing of your travel document application.

Now that you understand the importance of supporting documents, let’s move on to discussing the payment and fees associated with travel document applications.

Payment and Fees

When applying for a travel document in Canada, there are certain fees that need to be paid. The fees vary depending on the type of travel document you are applying for and the processing time you choose. Here is an overview of the payment and fee process:

First, it is important to determine the applicable fees for your specific travel document. You can find the current fee information on the official website of Immigration, Refugees and Citizenship Canada (IRCC).

Accepted payment methods may include online payment, credit card payment, or certified cheque or money order. Make sure to follow the instructions provided on the application forms or on the IRCC website for the specific payment methods accepted for your application.

When submitting your application online, you will usually be prompted to make the payment during the application process. Ensure that you have a valid credit card or other accepted payment method available to complete the payment online.

If you are submitting a paper application by mail, you will need to include the applicable fee as a certified cheque or money order. Make sure to address the payment correctly and enclose it securely with your application and supporting documents.

It’s important to note that fees are subject to change, so it is essential to verify the current fees on the official IRCC website or by contacting the nearest IRCC office before submitting your application.

In some cases, the payment of fees may be waived, such as for individuals who are unable to pay due to financial constraints. If you believe you qualify for a fee waiver, ensure to review the eligibility criteria provided by IRCC and follow the instructions for requesting a fee waiver.

By submitting the appropriate payment and fees, you ensure that your application will be processed in a timely manner.

Now that you are familiar with the payment and fees associated with travel document applications, let’s discuss the processing time for your application.

Processing Time

The processing time for travel document applications in Canada can vary depending on several factors, including the type of travel document and the volume of applications received by Immigration, Refugees and Citizenship Canada (IRCC). It is important to be aware of the approximate processing times to anticipate how long it may take for your application to be processed.

The current processing times for travel documents can be found on the IRCC website. It is recommended to regularly check for updates as processing times can change due to various factors, including seasonal fluctuations and increased application volumes.

When submitting your application, it is important to ensure that all required documents and information are included and accurate. Incomplete or incorrect applications may lead to processing delays or even rejection. Therefore, it is crucial to carefully review and double-check your application before submission.

It’s important to note that processing times are merely estimates and are not guaranteed. Factors such as the complexity of your application, the need for additional information or documentation, and the workload of the IRCC office can all impact the processing time.

In some situations, you may be able to request urgent processing of your travel document application. This may be applicable for emergency situations or compelling reasons for travel. If you believe your case warrants urgent processing, it is advisable to consult with an immigration lawyer or contact the nearest IRCC office for guidance on the process and requirements for requesting expedited processing.

While waiting for your application to be processed, regularly check the status of your application using the IRCC online tracking system. This will allow you to stay informed about the progress of your application and any updates or requests for additional information.

Be patient during the processing period, as it may take several weeks or even months. If you have any concerns or questions about the status of your application, it is best to contact the IRCC through the designated channels provided on their website or consult with an immigration professional for guidance.

Once your application has been processed and approved, you will be notified, and you can proceed to collect your travel document either by mail or at the designated office depending on your preference and the options available for your specific travel document.

Now that we have discussed the processing time, let’s move on to exploring the pick-up or delivery options for your travel document.

Pick Up or Delivery Options

After your travel document application has been processed and approved by Immigration, Refugees and Citizenship Canada (IRCC), you will have the option to either pick up your document in person or have it delivered to your designated address. Let’s explore the available pick-up and delivery options:

Pick-up in person: If you choose to pick up your travel document in person, you will typically be required to visit the designated IRCC office or a Canada Post location. When your document is ready for collection, you will receive a notification instructing you where and when to pick it up. Make sure to bring a valid piece of identification with you to prove your identity when collecting the document.

Delivery by mail: If you prefer to have your travel document delivered to your address, you can provide your mailing address during the application process. The document will be sent to you using a registered or traceable mail service. It is essential to provide an accurate and up-to-date mailing address to ensure successful delivery. Once the document is dispatched, you will receive a tracking number to monitor the progress and estimated delivery date.

When selecting your preferred pick-up or delivery option, consider factors such as convenience, accessibility, and any potential travel or time constraints. If you choose to have your document delivered by mail, ensure that someone will be available to receive it at the specified address.

It’s important to note that the availability of pick-up and delivery options may vary depending on your location and the type of travel document you have applied for. The instructions for pick-up or delivery will be provided to you by IRCC once your application is approved.

If you have any concerns or issues regarding the pick-up or delivery of your travel document, it is recommended to contact the designated IRCC office or consult the IRCC website for further guidance.

Now that you have a clear understanding of the pick-up and delivery options, let’s discuss how you can stay updated on the progress of your application.

Updates and Tracking

When you apply for a travel document in Canada, it is important to stay informed about the progress of your application. Immigration, Refugees and Citizenship Canada (IRCC) provides various methods for you to receive updates and track your application. Here are the main ways to stay updated:

Online application status: You can check the status of your application online through the IRCC website. Once you have submitted your application, you will be given a unique application number. Using this number, you can log in to the IRCC website and track the progress of your application. The online system will provide updates as your application moves through the processing stages.

Email notifications: When you submit your application, you will receive an initial confirmation email from IRCC. Throughout the processing of your application, you may receive email notifications regarding any updates or additional information required. Make sure to provide a valid email address and check your inbox regularly to ensure you don’t miss any important communication from IRCC.

Mail correspondence: In certain cases, IRCC may communicate with you through traditional mail. This could include requests for additional documents or information, notification of an interview, or the final decision on your application. It is important to check your mailbox regularly and promptly respond to any requests to avoid delays or complications in the processing of your application.

IRCC client support: If you have any questions or concerns about the status of your application, you can contact the IRCC Client Support Centre. The contact information can be found on the IRCC website. Be prepared to provide your application number or other relevant information to facilitate a more efficient response to your inquiry.

It is crucial to stay proactive and regularly monitor the status of your application. This will allow you to promptly provide any requested information or documents and address any issues that may arise during the processing of your travel document application.

Remember to remain patient during the processing period, as it can vary depending on several factors. If you believe there has been an unreasonable delay or if you have not received any updates within a reasonable timeframe, you can contact the IRCC Client Support Centre for further assistance.

Now that you know how to stay updated on the progress of your application, let’s conclude our comprehensive guide on applying for a travel document in Canada.

Applying for a travel document in Canada is a necessary process for individuals who need to travel outside the country and ensure their safe return. By understanding the eligibility requirements, types of travel documents, application process, supporting documents, payment and fees, processing time, pick-up or delivery options, and updates and tracking, you can navigate through the application process with confidence.

Throughout this guide, we have covered the key aspects of applying for a travel document in Canada. It is important to carefully review and follow the instructions provided by Immigration, Refugees and Citizenship Canada (IRCC) to ensure a smooth and successful application.

Remember to ensure that you meet the eligibility requirements, choose the correct type of travel document for your situation, complete the necessary forms accurately, gather all required supporting documents, pay the applicable fees, and submit your application via the designated method. Stay patient and monitor the progress of your application through the available online tools or by staying in touch with IRCC.

Whether you are a permanent resident, refugee, or in a unique immigration situation, obtaining a travel document in Canada allows you to travel outside the country and return without any complications. It is crucial to plan ahead and apply for your travel document well in advance of your intended travel dates to ensure sufficient processing time.

If you have any specific questions or concerns about your travel document application, it is always recommended to seek guidance from an immigration professional or contact the IRCC Client Support Centre for accurate and up-to-date information.

We hope that this comprehensive guide has been informative and helpful in understanding the process of applying for a travel document in Canada. With the proper knowledge and preparation, you are now ready to embark on your travel adventure while ensuring a smooth return to the beautiful country of Canada.

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Passport and Other Travel Document Services Fees Regulations ( SOR /2012-253)

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Regulations are current to 2024-05-14 and last amended on 2014-12-12. Previous Versions

Passport and Other Travel Document Services Fees Regulations

SOR /2012-253

FINANCIAL ADMINISTRATION ACT

Registration 2012-11-30

P.C. 2012-1590 2012-11-29

Whereas the User Fees Act Footnote a applies in respect of the fees fixed in the annexed Regulations;

Return to footnote a S.C. 2004, c. 6

And whereas the requirements of section 4 of that Act have been complied with;

Therefore, His Excellency the Governor General in Council, being of the opinion that it is in the public interest to do so, on the recommendation of the Minister of Foreign Affairs and the Treasury Board, pursuant to paragraph 19(1)(a) Footnote b , section 19.2 Footnote b and subsection 23(2.1) Footnote c of the Financial Administration Act Footnote d , makes the annexed Passport and Other Travel Document Services Fees Regulations .

Return to footnote b S.C. 1991, c. 24, s. 6

Return to footnote c S.C. 1991, c. 24, s. 7(2)

Return to footnote d R.S., c. F-11

Interpretation

Marginal note: Definitions

1  The following definitions apply in these Regulations.

base year  means either the reference year of the last fiscal year for which there was a fee adjustment under section 4 or 6, as the case may be, or the fiscal year beginning April 1, 2013, whichever is most recent. ( exercice de base )

Minister  means the Minister of Citizenship and Immigration. ( ministre )

Passport Canada [Repealed, SOR/2014-309, s. 1]

reference year  means, with respect to a given fiscal year, the fiscal year preceding the fiscal year in which the adjustment calculation under section 4 or 6, as the case may be, is performed. ( exercice de référence )

• SOR/2014-309, s. 1

Payment of Fees

Marginal note: Amount of fees

2   (1)  Subject to section 3, every person who requests that a service set out in column 1 of the schedule be performed must pay the fee set out in column 2.

Marginal note: Replacement of lost or stolen passport

(2)  When a person requests that a service set out in any of items 1 to 6, 9 and 10 of the schedule be performed to replace a lost or stolen passport or other travel document,

(a)  the person is deemed to have made a request for the service set out in item 14 of the schedule; and

(b)  the fee set out in item 14 of the schedule applies in addition to whichever of the fees set out in items 1 to 6, 9 and 10 of the schedule is applicable.

Marginal note: Fee for accelerated service

(3)  If a government body exercising any of the functions listed in subsection 12(1) of the Canadian Passport Order is required to open one of its offices outside of that office’s normal business hours to perform one or more services set out in item 1 or 2 of the schedule within the time required by the person for whom the services are performed, the person must pay, in addition to any applicable fees, the fee set out in item 8 of the schedule.

Marginal note: Fee for retention of non-expired passport

(4)  When a person requests that a service set out in item 1 or 2 of the schedule be performed and also requests to retain the valid passport that was previously issued to them during the processing of the request, the applicable fee is increased by $45.

• SOR/2014-309, s. 2

Marginal note: General exceptions

3   (1)  No fee is payable in respect of

(a)  a service set out in item 1 or 2 of the schedule that is performed for

(i)  a destitute person, or

(ii)  a child less than 16 years of age or mentally incompetent person living in an institution in another country; or

(b)  the issuance of an emergency travel document for the return of a Canadian citizen who is deported to Canada.

Marginal note: Humanitarian service

(2)  The fees set out in paragraphs 7(a) and (b) and item 8 of the schedule do not apply in respect of a person who requests any of the services referred to in those provisions in order to travel outside Canada in support of any humanitarian operation conducted in response to a natural disaster or human conflict, including rescue, relief and reconstruction operations, if the person provides an official document to the Minister from an appropriate authority attesting to the person’s participation in the humanitarian operation.

• SOR/2014-309, s. 6

Fee Adjustments

Marginal note: Adjustment factors — subparagraph 1(a)(i) of schedule

4   (1)  Subject to subsection (4), the fee set out in subparagraph 1(a)(i) of the schedule is to be adjusted in accordance with this section in respect of each fiscal year to take into account

(a)  any variation in the external cost incurred by the Minister to send passports and other travel documents in Canada by mail or courier;

(b)  any variation in the amounts incurred by the Minister that are payable to a government body, including a Crown corporation, for exercising any of the powers listed in subsection 12(1) of the Canadian Passport Order , as it read on November 30, 2012.

Marginal note: Adjustment calculation

(2)  Subject to subsections (3) and (4), the amount of the adjustment in respect of a given fiscal year is calculated during the preceding fiscal year and is the positive or negative amount, as the case may be, determined by the formula

[(A/B - C/D) x B/E] + [(F/G - H/I) x G/E] + J

Marginal note: Rounding up

(3)  If the adjustment calculation results in a fraction of a dollar, the amount of the adjustment is to be rounded up to the nearest dollar.

Marginal note: Exception

(4)  There is to be no fee adjustment in respect of a given fiscal year if the adjustment calculation for that year, prior to rounding up, results in an amount greater than -$1 but less than $1.

• SOR/2014-309, ss. 3, 7

Marginal note: Adjustment calculations — subparagraph 1(a)(ii), paragraph 2(a) and items 3 to 6 of schedule

5   (1)  Subject to subsection (2), when the fee set out in subparagraph 1(a)(i) of the schedule is adjusted for a given fiscal year, the following adjustments are also made for that fiscal year:

(a)  the fees set out in subparagraph 1(a)(ii) and item 5 of the schedule are adjusted to an amount representing 70% of the fee set out in subparagraph 1(a)(i) of the schedule as adjusted in accordance with section 4;

(b)  the fees set out in paragraph 2(a) and item 6 of the schedule are adjusted to an amount representing 60% of the fee set out in subparagraph 1(a)(ii) of the schedule as adjusted in accordance with paragraph (a);

(c)  the fee set out in item 3 of the schedule is adjusted by the same amount as the fee set out in subparagraph 1(a)(i) of the schedule; and

(d)  the fee set out in item 4 of the schedule is adjusted to an amount representing 60% of the fee set out in item 3 of the schedule, as adjusted in accordance with paragraph (c).

(2)  If an adjustment calculation results in a fee that includes a fraction of a dollar, the resulting fee is to be rounded up to the nearest dollar.

Marginal note: Adjustment factors — subparagraph 1(b)(i) of schedule

6   (1)  Subject to subsection (4), the fee set out in subparagraph 1(b)(i) of the schedule is to be adjusted in accordance with this section in respect of each fiscal year to take into account

(a)  any variation in the external cost incurred by the Minister to send passports outside Canada by mail or courier; and

(b)  any variation in the amounts incurred by the Minister for the delivery of the passport program outside Canada.

(2)  Subject to subsections (3) and (4), the amount of the adjustment in respect of a given fiscal year is calculated during the preceding fiscal year and is the positive or negative amount, as the case may be, determined by the formula

(3)  If an adjustment calculation results in a fraction of a dollar, the adjustment is to be rounded up to the nearest dollar.

(4)  There is to be no fee adjustment in respect of a given fiscal year if the adjustment calculation for that year, prior to rounding up, results in an amount greater than -$3 but less than $3.

• SOR/2014-309, s. 7

Marginal note: Adjustment calculations — subparagraph 1(b)(ii) and paragraph 2(b) of schedule

7   (1)  Subject to subsection (2), when the fee set out in subparagraph 1(b)(i) of the schedule is adjusted for a given fiscal year, the following adjustments are also made for that fiscal year:

(a)  the fee set out in subparagraph 1(b)(ii) of the schedule is adjusted to an amount representing 70% of the fee set out in subparagraph 1(b)(i) of the schedule as adjusted in accordance with section 6; and

(b)  the fee set out in paragraph 2(b) of the schedule is adjusted to an amount representing 60% of the fee set out in subparagraph 1(b)(ii) of the schedule as adjusted in accordance with paragraph (a).

Marginal note: Interpretation

8  For the purpose of sections 4 to 7, the fees set out in subparagraphs 1(a)(i) and (b)(i) of the schedule are the fees set out in those provisions as previously adjusted, as applicable, in accordance with these Regulations.

Marginal note: Constant Dollars

9  For the purposes of subsections 4(2) and 6(2), the amount of the external cost, in constant dollars, for a given fiscal year, is determined by the following formula:

A × 1.02 –B

(a)  the reference year and the base year, in the case of elements A and F of the formulas set out in subsections 4(2) and 6(2); or

(b)  the year preceding the reference year and the base year, in the case of elements C and H of the formulas set out in those subsections.

Marginal note: Same fees

10  For greater certainty, if a fee adjustment is made in accordance with these Regulations, the fees for a subsequent fiscal year in respect of which no adjustment is made remain the fees resulting from the last adjustment.

Marginal note: Remission

11   (1)  Subject to subsection (2), a fee paid by a person for a service set out in paragraph 7(a) or (b) or item 8 of the schedule is to be remitted by the Minister to the person if the reason for travelling is the serious illness of the person or another individual, or the death of the other individual.

Marginal note: Other conditions

(2)  The remission is to be given if the person

(a)  makes a written request to the Minister for the remission within 180 days after the service is performed;

(b)  provides a written statement to the Minister to the effect that

(i)  the reason for the trip is their own serious illness or the serious illness or death of another individual, and

(ii)  if the reason for the trip is the serious illness or death of another individual, the person has or has had a relationship with that individual; and

(c)  provides an official document to the Minister from an appropriate authority attesting to the serious illness or death.

• SOR/2014-309, ss. 6, 7

Transitional Provisions

12   [Repealed, SOR/2014-309, s. 4]

13   [Repealed, SOR/2014-309, s. 4]

Marginal note: Replacement of travel document without fee

14   (1)  Despite items 2 and 6 of the schedule, if a person under one year of age has been issued a passport or other travel document that is valid for a period of three years or less, that person may obtain, before the day on which the original document expires, another such document without paying a fee if the document to be replaced was issued on or before June 30, 2013 and is returned at the same time that the request for the new document is made.

Marginal note: Ceases to have effect

(2)  Subsection (1) ceases to have effect on June 30, 2014.

Marginal note: No fee adjustment before April 1, 2016

15  There is to be no fee adjustment under sections 4 to 7 in respect of the fiscal years before April 1, 2016.

Consequential Amendment to the Passport Services Fees Regulations

16  [Amendment]

17  [Repeal]

Coming into Force

Marginal note: July 1, 2013

18   (1)  Subject to subsections (2) to (4), these Regulations come into force on July 1, 2013.

Marginal note: March 31, 2014

(2)  Subsections 2(2) and 2(4) and items 13 to 15 of the schedule come into force on March 31, 2014.

Marginal note: Registration

(3)  Section 13 comes into force on the day on which these Regulations are registered.

Marginal note: May 27, 2013

(4)  Section 16 comes into force on May 27, 2013.

SCHEDULE (Section 2, paragraph 3(1)(a), subsections 3(2), 4(1), 5(1), 6(1) and 7(1), section 8 and subsection 11(1))

• SOR/2014-309, s. 5

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I-131, Application for Travel Document

Alert:  Beginning July 1, 2022, we will issue a new travel authorization document to Temporary Protected Status (TPS) beneficiaries: Form I-512T, Authorization for Travel by a Noncitizen to the United States, at our discretion if we find the beneficiary merits this authorization. We will no longer issue advance parole documents as evidence of our prior authorization for a TPS beneficiary to be permitted to reenter the United States if the beneficiary travels outside the United States.

Beginning July 1, 2022, we will issue a new travel authorization document to Temporary Protected Status (TPS) beneficiaries: Form I-512T, Authorization for Travel by a Noncitizen to the United States, at our discretion if we find the beneficiary merits this authorization. We will no longer issue advance parole documents as evidence of our prior authorization for a TPS beneficiary to be permitted to reenter the United States if the beneficiary travels outside the United States.

If you are a TPS beneficiary with an existing, unexpired advance parole document, you may continue to travel and seek reentry to the United States after a trip outside the United States through the period of validity printed on your advance parole document.

If you are a TPS beneficiary applying for a new travel authorization document, you should continue to use Form I-131, Application for Travel Document. If you have a pending Form I-131, you do not need to file a new application.

We will continue to issue advance parole documents to noncitizens with pending initial applications for TPS (Form I-821).

TPS beneficiaries and individuals with pending initial TPS applications should carefully read the Form I-131 Instructions which contain warnings about certain risks an individual may face if they are outside of the United States while USCIS is considering their TPS reregistration or initial application, such as missing important request for evidence or other notices or being denied TPS while outside the United States.

ALERT: Court decisions regarding DACA.

On Sept. 13, 2023, the U.S. District Court for the Southern District of Texas issued a decision finding the DACA Final Rule unlawful and expanding the original July 16, 2021, injunction and order of vacatur to cover the Final Rule. However, the court maintained a partial stay of the order for “all DACA recipients who received their initial DACA status prior to July 16, 2021.” See the Memorandum and Order (PDF, 1.35 MB)  and Supplemental Order of Injunction (PDF, 72.53 KB) .

Accordingly, current grants of DACA and related Employment Authorization Documents (EADs) remain valid until they expire, unless individually terminated.  In accordance with this decision, USCIS will continue to accept and process DACA renewal requests and accompanying applications for employment authorization under the DACA regulations at 8 CFR 236.22 and 236.23, as it has since October 31, 2022. We will also continue to accept initial DACA requests, but in accordance with the District Court’s order, we will not process initial DACA requests.

Current valid grants of DACA and related EADs will continue to be recognized as valid under the Final Rule. This means that individuals with DACA and related EADs do not have to submit a request for DACA or employment authorization until the appropriate time to seek renewal.

Please see the  DACA Litigation Information Page  for important updates and information related to court rulings on the DACA policy.

Use this form to apply for a reentry permit, refugee travel document, TPS travel authorization document, advance parole document (including parole into the United States for urgent humanitarian reasons or significant public benefit), or advance permission to travel for Commonwealth of the Northern Mariana Islands (CNMI) long-term residents.

For information on travel documents, including potential immigration-related consequences of traveling outside the United States, see our Travel Documents page. If you are in the United States and you have an urgent need to travel outside the United States, see our Expedite Requests page and  Emergency Travel  page.

If you file this form to request an Advance Parole Document authorizing you to seek parole in the United States when you return to the United States after temporary travel abroad, and you depart the United States before we issue your Advance Parole Document, we will consider your Form I-131 abandoned unless you were previously issued an Advance Parole Document that remains valid for the entire time you are outside the United States.

If you file this form to request an advance permission to travel for CNMI long-term residents document, and you leave the CNMI without having an advance permission to travel document, your status will automatically terminate.

File Online    

Form Details

Form I-131 (PDF, 455.32 KB)

Instructions for Form I-131 (PDF, 285.07 KB)

04/01/24 . You can find the edition date at the bottom of the page on the form and instructions.

Dates are listed in mm/dd/yy format.

If you complete and print this form to mail it, make sure that the form edition date and page numbers are visible at the bottom of all pages and that all pages are from the same form edition. If any of the form’s pages are missing or are from a different form edition, we may reject your form.

If you need help downloading and printing forms, read our instructions . 

Please check our Filing Addresses for Form I-131  page for information on where to mail your application. Applications that are not submitted to the appropriate direct filing address may experience processing delays.

You can find the filing fee for Form I-131 by visiting our Fee Schedule page.

You can pay the fee with a money order, personal check, or cashier’s check, or pay by credit card or debit card using Form G-1450, Authorization for Credit Card Transactions . If you pay by check, you must make your check payable to the U.S. Department of Homeland Security.

When you send a payment, you agree to pay for a government service. Filing fees are final and non-refundable, regardless of any action we take on your application, petition, or request, or if you withdraw your request.  If you pay by credit card or debit card, you cannot later dispute the payment. Use our Fee Calculator to help determine your fee.

If you are submitting multiple forms, pay each filing fee separately. We are transitioning to electronically processing immigration benefit requests, which requires us to use multiple systems to process your package. We may reject your entire package if you submit a single, combined payment for multiple forms.

Payment if you file at a field office: You cannot pay fees with a money order or cashier’s check when filing at a field office. You can only pay with a personal check, debit card, credit card, or reloadable prepaid credit or debit card.

You do not need to pay an additional fee for Form I-131 if:

• You are filing Form I-131 Application Type B or D;
• You filed a Form I-485 with a fee on or after July 30, 2007, and before April 1, 2024; and
• Your Form I-485 is still pending.

For refugee travel document applications filed from outside of the United States, you must pay the applicable fee(s) to the cashier at the USCIS overseas office or U.S. embassy or consulate with jurisdiction over your location. Please see the website of the appropriate  embassy or consulate  to confirm acceptable forms of payment. Include the fee receipt from the U.S. embassy or consulate when you file your application package.

Please do not mail cash, personal checks or traveler’s checks. If you do not include a fee receipt with your filing, we will reject your application.

Please do not submit this checklist with your Form I-131. The checklist is an optional tool to use as you prepare your form, but does not replace statutory, regulatory, and form instruction requirements. We recommend that you review these requirements before completing and submitting your form. Do not send original documents unless specifically requested in the form instructions or applicable regulations.

If you submit any documents (copies or original documents, if requested) in a foreign language, you must include a full English translation along with a certification from the translator verifying that the translation is complete and accurate, and that they are competent to translate from the foreign language into English.

Read more information about the types of evidence that may be relevant to specific parole requests on our  Humanitarian Parole  page.

Complete all sections of the form. We will reject the form if these fields are missing:

• Family Name
• Physical Address
• Date of Birth
• 1.a. – 1.f.
• Family Name (If 1.f. selected)
• Physical Address (If 1.f. selected)

Filing Tips:  Review our  Tips for Filing Forms by Mail  page for information on how to ensure we will accept your form.

Don’t forget to sign your form. We will reject any unsigned form.

E-Notification: If you want to receive an e-mail and/or text message that we have accepted  your form at a USCIS lockbox, complete  Form G-1145, E-Notification of Application/Petition Acceptance , and clip it to the first page of your form.

• Re-Parole Process for Certain Ukrainian Citizens and Their Immediate Family Members  
• Re-Parole Process for Certain Afghans 
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Our permanent residence fees have increased

The fees for all permanent residence applications increased on April 30, 2024. If you paid your fees before April 30, but have not yet submitted your complete application, you will need to pay the difference .

You can pay your fees in different ways depending on the fee type and where you are paying from. Answer the questions below to get payment instructions.

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• Temporary residence
• Permanent residence

Family sponsorship

Citizenship, inadmissibility, other applications and services, temporary residence, electronic travel authorization (eta), international experience canada.

The International Experience Canada participation fee increased by $5 (from $156 to $161) on December 1, 2022.

Study Permits (including extensions)

Temporary resident permit, visitor visa (including super visa) or extend your stay in canada.

To be eligible to pay the maximum fee of $500 (in Canadian dollars):

• family members must all apply at the same time and same place
• your children must qualify as dependants

Work Permits (including extensions)

Work permit maximum group fee: To qualify, you must be a group of three or more performing artists and their staff, and apply at the same time and place.

If you also need visitor visas (temporary resident visas), you still need to pay for them individually. For visitor visas, the group fee only applies to families.

Permanent Residence

Business immigration.

These fees apply to:

• Quebec business immigration
• Self-employed people
• Start-up visa
• Live-in Caregiver Program
• Home Child Care Provider Pilot (without the work permit fee)
• Home Support Worker Pilot (without the work permit fee)

Home Child Care Provider Pilot and Home Support Worker Pilot

If you are applying for a work permit, you must pay for it separately :

• pay your caregiver fees and get your receipt, then
• pay your work permit fees and get another receipt.

Include both receipts with your application.

Economic immigration (including Express Entry)

• Agri-food pilot
• Atlantic immigration pilot
• Atlantic immigration program
• Canadian experience class
• Federal skilled workers
• Federal skilled trades
• Provincial nominee
• Rural and northern immigration pilot
• Quebec-selected skilled workers

Humanitarian and compassionate

These fees also apply to the

• Health-care worker permanent residence pathway
• Pathway to permanent residence – Families of Canadian victims of recent air disasters
• Pathway to permanent residence – Family reunification for Ukrainian nationals
• Temporary public policy for Hong Kong residents
• Temporary public policy to further facilitate access to permanent resident status for out-of-status construction workers in the Greater Toronto Area (GTA)
• Temporary resident to permanent resident pathway (TR to PR pathway)

Permanent resident cards

Your permanent resident (PR) card can only be delivered to an address in Canada. If you are outside Canada and don't have a valid PR card, or if your card is lost or stolen, apply for a  permanent resident travel document  to return to Canada.

Permanent resident travel document

Permit holders class.

The Minister of Immigration, Refugees and Citizenship may grant permanent resident status to an inadmissible foreign national based on humanitarian and compassionate or public policy grounds.

Protected person

Right of permanent residence fee.

For most permanent residence applications, you need to pay the right of permanent residence fee (RPRF) when your application is approved. You will have to pay it before you can become a permanent resident.

You can pay the RPRF at the same time as your application fees to avoid delays. If we approve your application before you pay it, we will contact you to explain how.

We will refund the RPRF if you withdraw or we refuse your application. The RPRF is the only fee that we can refund after we start processing your application.

The RPRF does not apply to:

• the dependent children of a principal applicant or sponsor
• sponsorship applications for adopted children
• sponsorship applications for an orphaned brother, sister, niece, nephew or grandchild or
• protected persons, including applicants eligible on humanitarian and compassionate grounds and convention refugees.

Apply for an RPRF loan .

Adopted children and other relatives

Note: If you are applying under the Family Class, you can pay your fees when the sponsor files the sponsorship application.

Parents and grandparents

Spouse, partner or children (abroad), spouse, partner or children (in canada), citizenship - application fees, other citizenship fees and services, authorization to return to canada, rehabilitation, repay your removal expenses.

If you are a citizen of certain countries or territories, you have to give your biometrics (fingerprints and photograph) when you apply for a:

• visitor visa
• study permit or
• work permit.

Find out if you need to give biometrics .

Note: The biometrics fee covers:

• collecting fingerprints and a digital photo
• moving your documents between our visa office and the VAC where you gave your biometrics

If your children qualify as dependants and need to give their biometrics, you can pay the family fee.

Note:  The biometrics fee covers the following costs:

• transferring your documents between our visa office and the VAC where you gave your biometrics

If your children qualify as dependants , you can pay the family fee.

Note:  The biometrics fee covers the cost of collecting fingerprints and a digital photo. If your children qualify as dependants , you can pay the family fee. The biometrics fee also covers the VAC core services if you submit your application through a VAC.

Core services include:

• checking that applications are complete
• sending applications to the visa office
• moving supporting documents and passports to and from the visa office and
• tracking online applications.

Canadian passports and travel documents

To find fees and payment options for Canadian passports and travel documents, visit Pay your fees for a Canadian passport, a travel document or other services .

Employer compliance

Notes: Employer Compliance – group of entertainers (3 or more):  To be eligible for the group fee, you must make your offers of employment to a group of three or more foreign nationals, consisting of performing artists and their staff, at the same time.

Verify your status or replace an immigration document

Request a refund.

Find out how to request a refund and which fees are eligible.

Security Alert May 17, 2024

Worldwide caution, update may 10, 2024, information for u.s. citizens in the middle east.

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Follow these steps to renew your passport and track your status:

Confirm you meet the requirements

• Fill out your form online and print it
• Submit your most recent passport
• Submit other documents (if you are changing your name)

Provide a photo

Calculate fees.

• Submit application
• Enroll in email updates

Getting a New Passport for a Child : You cannot renew a passport for a child under age 16. You must apply again in person using Form DS-11. 

Renewing a Passport Outside the United States : Learn how to renew your U.S. passport if you live in a foreign country.

Watch this video to learn if you can renew your passport by mail.

You can renew by mail if your most recent passport:

• Can be submitted with your application,
• Is not damaged (other than normal  wear and tear ),
• Has never been reported lost or stolen,
• Was issued within the last 15 years,
• Was issued when you were age 16 or older, and
• Was issued in your current name (or you can provide a document like a marriage certificate or divorce decree to show you have changed your name)

If you want to renew a limited validity passport that is valid for less than the normal period of 10 years, you must meet these requirements:

• One of your previous passports must have been issued for 10 years,
• Your passport cannot be limited because you’ve lost multiple passports, and
• Your passport cannot be limited because you’ve had multiple damaged passports

If you do not meet these requirements to renew, go to one of these pages to learn how to apply:

Adult Applying

Children Under 16

Child Age 16-17

Fill out your form and print it

Use our Form Filler tool  to fill out your form on a desktop or laptop computer and then print it. If you are experiencing technical issues with the Form Filler, download a PDF . 

Tips to complete your form:

• Complete all parts of the form.  Sign and date your form  before you mail it.
• Print your form on single-sided paper. We do not accept double-sided forms. 
• Check your date of birth and previous passport issuance date if you did not get the form you expected to receive on the form filler.
• You can renew a passport book , a passport card , or both documents.
• Use Form DS-82 to apply for your first passport book if you only have a passport card, or to apply for your first passport card if you only have a passport book.  
• If you travel many times each year, get a larger passport book with more visa pages, at no extra cost.  Check the 'large book' box at the top of the DS-82.
• If renewing from Canada, do not include your Canadian Social Insurance Number on the form in place of your U.S. Social Security number. 

Submit your most recent U.S. passport

When you renew by mail or in person, you must submit your most recent passport(s) with your application. We will return your most recent passport book or card in a separate mailing. The most recent passport may not arrive for up to 8 weeks after you get your new passport. Learn below what document to submit based on what you want to renew:

Submit other documents if you are changing your name

If the name you are using is different from the name on your most recent U.S. passport, you must provide a  certified copy of the legal name change  document. Examples include:

• Marriage certificate
• Divorce decree
• Court-ordered name change document

We will return your name change document in a separate mailing from your new passport.

Tips for renewing from Canada :

• If your Canadian divorce decree does not show that you are returning to your maiden name, you must provide proof of your birth or maiden name. Examples include an original or certified copy of your birth certificate.

You must provide one photo with your application. Go to our  Passport Photo page  for photo requirements and to see examples of photos. You can get a photo at:

• Some  passport acceptance facilities
• A company which offers photo services
• Home. Ask a friend or family member to take your photo. Print it on glossy or matte photo quality paper. 

 Stapling your photo to the application:

• Use four staples vertically in the corners as close to the outer edges as possible. See example below.
• Do not bend the photo.

Pay using a personal check or money order and make it payable to the U.S. Department of State. Do not send cash.

• Add $60 to your application fee if you want  expedited service .
• Add $19.53 to your application fee if you want us to ship your completed passport in 1-2 days after we issue it.  
• Go to our  Passport Fees  page to learn more about how much it costs to apply for a passport and how you can pay.
• Please write the full name and date of birth of the applicant on the front of the check* or money order.
• Renewing from Canada? Personal checks or money orders must draw on U.S. financial institutions based in the United States and be payable in U.S. dollars. Acceptable U.S. checks and money orders must have a 9-digit routing number. Do not include 1-2 day or express delivery fees with your payment. These services are not available to U.S. residents in Canada.

*How to fill out your check 

Submit completed application and documents

Get My Passport Fast :  If you are traveling in less than 3 weeks, make an appointment to renew in person at a passport agency or center. Your appointment must be within 14 calendar days of your travel date. 

If you are traveling in more than 3 weeks, mail your completed application and documents to one of the addresses below. 

Where you mail the application depends on where you live, and how fast you need your passport. 

If you live in the  United States ,  use the United States Postal Service (USPS) . If you live in  Canada , use Canada Post. 

Where to Send My Application and Supporting Documents

Want Faster Delivery?

• Delivering application to us : Pay for Priority Mail Express for faster delivery. The price for this service varies depending on the area of the country.
• Returning the passport to you : Pay $19.53 for 1-2 day delivery. This means you will receive your passport   1-2 days after we send it. Include this fee with your check or money order payable to the U.S. Department of State. Do not submit a return envelope to us with pre-paid postage. 

You may receive your passport and supporting documents in separate mailings.

If you are renewing a passport card, we will send it to you via First Class Mail. We do not use 1-2 day delivery services for passport card only applications.

Outside the United States (any country besides Canada):  Contact your  U.S. embassy and consulate .

Track your application status

You can  subscribe to email updates  about your application status, and  learn more about each status update .

It may take 2 weeks from the day you apply until your application status is “In Process.” 

What is normal "wear and tear" of a passport?

Normal "wear and tear" of a U.S. passport does not count as damage. Normal wear includes:

• The bend of a passport after you carry it in your pocket
• Fanning of the visa pages after opening and closing the passport 

If your passport is damaged, you cannot renew it and must apply for a new passport.

Damage includes:

• Water stains
• A significant tear
• Unofficial markings on the data page
• Missing visa pages (torn out)
• A hole punch, or other injuries

Can I renew at an acceptance facility?

No. If you are renewing your passport with Form DS-82, acceptance facilities will not take your application. Acceptance facilities should never charge you a $35 fee for renewing your passport. These locations should only charge you a $35 fee if you are applying using Form DS-11.

You must mail in your renewal application (Form DS-82) yourself. Mailing your Form DS-82 can be confusing since some post offices are also passport acceptance facilities. Postal employees should not review your form and supporting documents before you mail it.

Send Form DS-82 and supporting documents using a trackable delivery method.

Do not use UPS, FedEx, or DHL since the address you need to send your Form DS-82 and supporting documents to is a Post Office (PO) Box. 

If I already have a passport book or card, can I use the DS-82 to get the other document?

If you have a passport book  and you are eligible to use Form DS-82, you may apply for a passport card as a renewal by mail even if it is your first  passport card .

If you have a passport card and you are eligible to use Form DS-82, you may apply for a passport book as a renewal by mail even if it is your first passport book. 

Can I send multiple renewal applications in one envelope?

Yes. If your family member or spouse is also renewing a passport, you may want to send multiple applications in the same envelope. You can pay for the applications using one check or money order. Make sure to add up the correct fees for multiple applications. 

How will you send my passport and supporting documents?

You will get multiple mailings. The number of mailings depends on what document(s) you asked for.

Passport Book : You may get your new passport and citizenship documents in two mailings. You may wait 8 weeks after getting your passport before you get a second mailing with your citizenship documents. We will return the passport book using a trackable delivery service.

Passport Card : You may get your new passport card and your citizenship documents in two mailings. You may wait 8 weeks after getting your passport before you get a second mailing with your citizenship documents. We only send the passport card via First Class Mail. We do not send cards using 1-2 day delivery services.

Both a Passport Book and Card : You may get three separate mailings:

• New passport book
• New passport card
• Citizenship documents

Contacting Us : If you have been waiting more than 8 weeks for your documents, call us at  1-877-487-2778  to report that you have not received your documents. 

If you want us to reimburse you for a lost supporting document, you must contact us within 90 days of the date which we mailed your passport. You will also need to provide a receipt to show the cost of replacing the document. 

I got a letter requesting that I resubmit my Form DS-82. What should I do?

When you renew by mail, our intake facility will review your application and supporting documents.

The intake facility will send you a letter if there is a problem with your application. The letter may include a QR code with a link to our website. Common reasons for getting this letter include:

• No signature or date on your form
• Bad or missing photo
• Pages of your form are missing
• Wrong or missing fees
• Most recent passport is missing
• Most recent passport issued over 15 years ago

Follow the instructions in the letter. You must include the letter we sent you when you resubmit the new application. 

When your application is at the intake facility, your application status will show as "Not Available" if you check our Online Passport Status System . Your application will be "In Process" once a passport agency or center begins processing your new application. 

Processing Times

Routine:  6-8 weeks*

Expedited: 2-3 weeks and an extra $60*

*Consider the total time it will take to get a passport when you are booking travel.  Processing times only include the time your application is at a passport agency or center.

• It may take up to 2 weeks for applications to arrive at a passport agency or center. It may take up to 2 weeks for you to receive a completed passport after we print it. 
• Processing times + mailing times = total time to get a passport

Urgent Travel:  See our Get my Passport Fast page. 

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Canadian passports and travel documents

You can only pay online for some types of applications. Confirm your payment options before you pay online.

Canadian passports mailed or picked up outside Canada and the United States

Pay for passports mailed or picked up outside Canada and the United States , including the fees for replacing a lost or stolen passport.

Official passports (special or diplomatic)

Pay for an official passport for representatives of the Government of Canada and people travelling on Government of Canada-related business, as well as the foreign visa facilitation service for official travel.

Temporary passports and emergency travel documents outside Canada

Pay for temporary passports and emergency travel documents issued outside of Canada. Only pay these fees if a Government of Canada consulate or embassy has told you to.

Travel documents for non-Canadians

Pay for certificates of identity and refugee travel documents.

For permanent resident (PR) card and permanent resident travel document fees, see Permanent resident documents .

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How to apply for or renew a U.S. tourist visa

If you visit the U.S. for tourism or business, you may need a visitor visa, also known as a tourist visa. Learn how to get and renew this type of nonimmigrant visa.

Find out if you need a visa to visit the U.S.

Check if your country participates in the U.S. Visa Waiver Program (VWP) . If it does, you can get a waiver and will not need a visa. If you do not see your country listed, you will need a visitor visa.

Visitor (tourist) visas and other travel documents for entering the U.S.

The visitor visa is a type of nonimmigrant visa for people who wish to temporarily enter the U.S. There are two categories:

• B-1 for business travel
• B-2 for tourism and medical treatment

Learn about B-1 and B-2 visas , including:

• Reasons you would need each type of visitor visa
• How to apply
• What documents you will need
• Application fees
• How to prepare for your interview at your U.S. embassy or consulate

Along with your visa, you must bring a passport issued by your country of citizenship. When you arrive at your port of entry into the U.S., officials will issue you a Form I-94, which electronically records your arrival and departure dates. Learn more about Form I-94.

How to renew a visitor visa

The process to renew a visitor visa is the same as getting one for the first time. Follow the process to apply for a visitor visa from the Department of State.

Find the contact information for your nearest U.S. embassy or consulate and contact them for visa renewal information.

Understand expiration dates for visas and I-94 forms

• The date you must depart the U.S. will be shown on your Form I-94. This date is determined by the Customs and Border Protection officer when you arrive at the port-of-entry into the U.S. 
• Only diplomatic visa holders and their dependents can renew their visas while they are in the U.S.

LAST UPDATED: May 31, 2024

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