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Home Office Travel Documents

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What is a Home Office Travel Document?

A Home Office travel document is a document that allows non-UK nationals to travel outside the UK if they cannot use or obtain a passport from their own country. A person can only apply for a Home Office travel document in certain special circumstances.

Who is eligible?

In order to be eligible to apply for a Home Office travel document, a person must be living in the UK for one of the following reasons:

(i) they have permission to stay as a refugee or stateless person; (ii) they have humanitarian protection for a limited time after a failed asylum application; (iii) they have discretionary leave for a limited time after a failed asylum application; or (iv) they have indefinite leave to remain.

What are the different types of travel documents?

There are four different types of travel documents that a person can apply for, depending on their circumstances and their status in the UK:

1) If a person is a refugee, they can apply for a convention travel document; 2) If a person is stateless, they can apply for a stateless person’s document; 3) If a person is a non-UK citizen that wants to leave the UK and not come back, they can apply for a one-way document (also known as an IS137); 4) If a person has been refused a passport by their own country’s national authorities, they can apply for a certificate of travel.

It is important to note that a person must show that they have formally applied for and been unreasonably refused a passport by authorities in their country. People who have permission to be in the UK as a refugee or stateless person are exempt from this condition.

Applying for a Travel Document:

A person can apply for a travel document online or by post. If a person chooses to apply by post, they must fill in form TD112 BRP and send it to the Home Office. The form states that certain documents must be submitted alongside the application. All submitted documents must be original documents, not photocopies. Failure to provide the original documents will delay the application and may result in its refusal.

The applicant will also need to apply for a biometric residence permit (BRP) if they don’t already have one that’s up to date, as it is part of the travel document application. This is not required if a person is applying for a one-way document. Additionally, all existing non-biometric travel documents can continue to be used until they expire.

It is important to note that some countries will not accept a travel document if a person has less than 6 months’ leave to remain in the UK on the date they travel. The applicant should check that they meet the requirements of the country they are travelling to.

If an applicant’s family is applying at the same time, all postal applications should be sent in one envelope so that they can be dealt with together. A separate application and payment must be made for each person, whether it is online or by post. A person can also apply for a new travel document using form TD112 BRP if their previous document has filled up or expired.

What are the costs?

All applicants are required to pay a non-refundable fee when they send their application to the home office. We have provided an overview of this below. Please note this is separate from the fee we will charge to assist with such an application. The fee an applicant must pay depends on the type of travel document they are applying for and whether they are an adult or child:

How can NA Law Solicitors help?

As specialists in individual immigration, we can help you apply for your desired travel document. If you have any questions about anything mentioned in this article or have specific queries about your immigration matter, please do not hesitate to contact us for a 15-minute telephone consultation .

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How to Apply for Travel Documents in the UK

Last Updated: February 22, 2022 References

This article was co-authored by Jennifer Mueller, JD . Jennifer Mueller is an in-house legal expert at wikiHow. Jennifer reviews, fact-checks, and evaluates wikiHow's legal content to ensure thoroughness and accuracy. She received her JD from Indiana University Maurer School of Law in 2006. There are 7 references cited in this article, which can be found at the bottom of the page. This article has been viewed 5,245 times.

If you live in the UK but aren't a British citizen and can't get a passport from your home country, you might be able to get travel documents from the British Home Office if you need to travel outside the country. Generally, you're only eligible for travel documents if you're staying in the UK as a refugee or stateless person, or if you're settled in the UK permanently (what the Home Office calls "indefinite leave to remain"). You can apply for travel documents online through the Home Office, but you have to mail the completed application along with supporting documentation. If you don't have a biometric residence permit (BRP), you'll need to apply for one of those when you apply for your travel document. [1] X Trustworthy Source Official UK government website Official website for the public sector of the UK government Go to source

Choosing the Right Travel Document

Step 1 Apply for a 1951 UN Convention travel document if you are a refugee.

  • This travel document is typically valid for up to 10 years, depending on the validity of your biometric residence permit (BRP). You can travel to any country except your country of origin.

Step 2 Use a 1954 UN Convention travel document if you are

  • Stateless travel documents are usually valid for 10 years, although they might be issued with a shorter validity depending on your situation. You can typically travel to any and all countries.
  • You're only considered stateless if you are not recognized as a citizen of any country. Some refugees are stateless, but not all. If you're not sure if you've been officially recognized as stateless, you probably haven't. Fewer than 100 people in the UK have been recognized as stateless since the official determination procedure was started in 2014. [4] X Research source

Step 3 Try a Certificate of Travel (COT) if you aren't a refugee or stateless person.

  • To get this documentation, apply for a passport using your home country's usual process. When your application is denied, save the original letter you get back from your home country.
  • You also need to show why the denial was unreasonable. The Home Office considers a denial reasonable if, for example, you have a criminal record in your home country or did not provide enough evidence to confirm your identity.
  • If you are granted a COT, it will typically have 5 years of validity. You can travel to any country with this document except for your country of origin.

Step 4 Get a one-way travel document if you want to leave the UK permanently.

  • While you do need to provide documentation to confirm your identity, you don't need to apply for a BRP to use this type of travel document.
  • This document is issued to any non-British citizen in the UK who doesn't have a passport and wants to leave the country. It can only be used for one journey out of the country and is valid for a year, although it's generally intended to be used immediately. [7] X Research source
  • One-way travel documents are typically issued for travel to a specified country. If you have to travel through one country to get to your destination country, that country will also be listed on your document.

Filling out Your Application

Step 1 Visit the Visas and Immigration website to start your application.

  • After you provide your location, you'll be asked to select which type of travel document you want to apply for. If you're not sure, click on the question so see who qualifies for each type.

Tip: If you don't feel comfortable using a computer or do not have internet access, you can get help over the phone by calling 03333 445 675. This phone line is open Monday through Friday from 9:00 a.m. to 5:00 p.m.

Step 2 Enter your answers to the questions on the application.

  • If you're applying for a one-way travel document, your document will only be valid for travel to the country you specified. However, all other travel documents are typically valid for travel to any country, except your country of origin or the country from which you sought asylum.
  • If you're applying for a COT, you'll also need to discuss your process of applying for a passport from your country of origin and the reason your application for a passport was denied.

Tip: If members of your family are also applying for travel documents at the same time, you each have to apply online and pay your fees separately.

Step 3 Fill out the BRP portion of the application if you don't have a BRP.

  • The online application will ask you if you have a BRP. If you do, simply answer "yes." If you answer "no," the BRP application will come up for you to fill out.
  • You will have to provide a digital photo and digital fingerprints along with your signature for your BRP. You can get these done at any government service and support center or post office branch. As of January 2020, the fee is £19.20 for biometrics. [11] X Trustworthy Source Official UK government website Official website for the public sector of the UK government Go to source

Warning: If you already have a BRP but need to amend or replace it, you must do this before you apply for your travel document. You can't use the application included with the travel document application.

Step 4 Pay your application fees online to complete your application.

  • Refugee and stateless person's travel documents are £75 for adults, £49 for children under 15, and £0 if you were born before September 1, 1929.
  • One-way travel documents are £75 for all adults (regardless of age) and £49 for children under 15.
  • A COT is £280 for all adults (regardless of age) and £141 for children under 15.

Submitting Your Application

Step 1 Gather original documents to support your application.

  • If you're applying for a travel document as a refugee or stateless person, you'll need the British court order or certificate that shows you've been officially recognized as a refugee or stateless person, as well as your BRP.
  • If you're applying for a COT, you need documents that prove that you applied for a passport from your home country and that application was unreasonably denied. This might include a letter from your home country's immigration authority or a copy of your passport application. A COT typically requires the most documentation.

Tip: Make a photocopy of your BRP to send with your application — do not send your original BRP. All other documents must be originals.

Step 2 Get documents translated if they aren't in English.

  • There are many translation companies in the UK that offer professional translation services. You can find these companies with a quick internet search. You might also use the search engine provided by the Institute of Translation and Interpreting, a professional association of translators. Go to https://www.iti.org.uk/component/itisearch/?view=translators to find a translator who is a member of the association.

Step 3 Print your application and sign the declaration in black ink.

  • Your signature will be scanned and digitally included on your travel documents.
  • After you've signed your declaration page, make a photocopy of your entire application so you have it for your records.

Step 4 Email or fax evidence to support a priority request.

  • Scan the document and email it to [email protected] or fax it to 020 8196 0109.
  • You still must include the paper originals of any documents you fax or email in your package that you send to the Home Office.

Step 5 Send your package using Royal Mail Signed For service.

  • Send your documents to: Travel Documents Section UK Visas and Immigration Lunar House 40 Wellesley Road Croydon CR9 2BY
  • After verifying the information in your application, the Home Office returns documents that don't need to be kept with your application. If you want these documents returned to you by Special Delivery, include a prepaid Special Delivery envelope with your package.
  • If you realize after you've sent your package that you left out a document, don't send it separately. Instead, wait to hear back from the Home Office. They will send you a letter to request any documents that are missing from your application package.

Step 6 Wait for your travel document to arrive.

  • It typically takes 3 to 4 months for the Home Office to process an application for a travel document. [19] X Research source

Step 7 Write to the home office if you've waited longer than 14 weeks.

  • If you're writing a physical letter, mail it to: Travel Documents Section UK Visas and Immigration Lunar House 40 Wellesley Road Croydon CR9 2BY
  • You can also send an email to [email protected].

Expert Q&A

  • Before you travel, check with the embassy or consulate of the country you want to visit and make sure your travel documents will be accepted at the border. You also may need a visa. [21] X Trustworthy Source Official UK government website Official website for the public sector of the UK government Go to source Thanks Helpful 1 Not Helpful 0
  • The guidance notes, available at https://www.gov.uk/government/publications/apply-for-a-home-office-travel-document-form-td112-brp , provide more information about the process of applying for travel documents. Thanks Helpful 0 Not Helpful 0
  • Don't book travel until you've received your travel document in case there are any delays or issues with the approval of your application. [22] X Research source Thanks Helpful 0 Not Helpful 0
  • Don't apply for a travel document if you have less than 6 months' leave to remain in the UK. Your travel document will only be valid to the extent of your leave to remain in the UK and most countries won't accept travel documents with less than 6 months' validity. [23] X Research source Thanks Helpful 0 Not Helpful 0

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  • ↑ https://www.gov.uk/apply-home-office-travel-document
  • ↑ https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/752814/TD112_BRP_Guidance_Notes_11_2018.pdf
  • ↑ https://files.institutesi.org/ISI_statistics_analysis_2018.pdf
  • ↑ https://www.gov.uk/apply-home-office-travel-document/how-to-apply
  • ↑ https://www.gov.uk/biometric-residence-permits/personal-data
  • ↑ https://visas-immigration.service.gov.uk/product/travel-document
  • ↑ https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/488177/Home_Office_travel_documents_guidance_v6.0EXT_clean.pdf

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As part of its long-term vision to implement a fully digital end-to-end immigration system in the UK, the Home Office is increasingly rolling out online processes and platforms for applicants to manage their immigration status.

Certain routes under the points-based immigration system, such as the Graduate route and the British National (Overseas) route, allow applicants to bypass the need to attend a UK Visa Application Centre (VAC) and instead complete their application entirely online.

If you have recently submitted an online visa or settlement application, you may have been asked to create a UK Visas and Immigration (UKVI) account as part of the application process. It is important that you know how to access and use your UKVI account, so you can prove your immigration status to others, travel in and out of the UK, and keep your personal details up to date.

Do I have a UKVI account?

You will have a UKVI account if:

  • You have applied to the EU Settlement Scheme, or
  • You have applied for a visa and used the ‘UK Immigration: ID Check’ app to scan your identity document on your phone.

You will not have a UKVI account if you attended a VAC or a Service Support Centre to prove your identity when applying for a visa.

What can I use my UKVI account for?

Your UKVI account details can be used to access the Home Office’s ‘View and Prove’ service , an online tool which allows users to view their eVisa, check what rights they have in the UK and to prove their status to others such as employers or landlords.

If you have a UKVI account, border officials will also be able to digitally check your information on arrival. It is therefore important that the document you travel on is registered to your UKVI account to avoid unnecessary delays at the border.

How to access your UKVI account

Your account sign in details will be the email address and phone number you used when you applied for your visa.

If you need help to access or use your account, you can contact the UKVI Resolution Centre. This service provides telephone and email support to all account holders, including help on how to access or recover your account, update your personal details or share your status.

How to update your information

It is important to ensure the information stored on your account is up to date. This will enable you to view and prove your rights to others (such as employers or landlords), be contacted by UKVI if you are waiting for a decision, and travel with your current identity document.

If your travel document or personal details change, you must update this in your account.

You will need to update your details if there are changes to:

  • Your ID document, passport or travel document
  • Your UK address, email address or phone number
  • Your name or nationality.

You can update your details though the ‘update your UKVI account details’ service or by using the ‘update details’ function in the View and Prove service.

Support with managing your immigration status

If you need help with using your account, or if you have any questions regarding how to view and prove your immigration status, Smith Stone Walters can help.

To speak to an immigration consultant, please contact us today .

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Travel Documents UK

There are many non-UK nationals that travel in and out of the UK each year using their passports. However, in certain circumstances, a valid passport from their native country may be unattainable. If so, travellers can apply to the Home Office for a UK Travel Document and if successful, use it as an alternative.

The application process to gain UK travel documents can often be complex and daunting. Different travel documents are available for people in various circumstances, and knowing which one to apply for can sometimes cause anxiety and stress.

However, our team of specialist immigration lawyers can guide you through the entire process from start to finish quickly and easily. For help with your UK travel document application, call us today at  0333 305 9375  or contact us online.

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What is a UK Travel Document?

UK travel documents from the Home Office allow non-UK nationals to travel in and out of the UK without a valid passport providing certain criteria can be met. There are 4 different types of travel documents available and the applicant should apply for the one that best fits their circumstances.

Am I Eligible to Apply?

To be eligible to apply for a travel document from the Home Office, applicants must meet certain criteria. Firstly, applicants must be living in the UK for one of the following reasons:

  • They have been granted indefinite leave to remain (permanent residency).
  • They have been granted permission to stay in the UK as a refugee or stateless person.
  • They have been granted humanitarian protection or discretionary leave for a limited time following a failed asylum application.

In addition, applicants must be able to show that they have applied for a passport that has been unreasonably refused by their country’s national authorities. (Unless they have permission to be in the UK as a refugee or stateless person).

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Types of UK Travel Documents

There are 4 types of travel documents available for those in different circumstances.

Convention Document (Refugee)

This document is for refugees who are unable to obtain a passport from their own country. The convention travel document allows the holder to travel from the UK and re-enter without issue upon returning. However, it does not allow the applicant to travel back to their home country or any country in which they sought asylum from.

The document is usually valid for ten years if the applicant has settled status (indefinite leave to remain) in the UK, or 5 years if they have permission to stay (leave to remain) or are under 15 years of age.

It costs £75 to apply as an adult or £49 for children aged 15 and under. However, the fee is waived if the applicant was born before 1 September 1929.

Stateless Person Document

This document is for people who are classed as stateless by the UK authorities and therefore cannot obtain a passport. It allows holders to travel to most countries in the world and return to the UK without restriction.

The document is valid for up to ten years if the applicant is settled in the UK and has indefinite leave to remain or 5 years for those that have permission to stay or leave to remain or are under the age of 15.

The fee for this document is £75 for adults (over 15) and £49 for children (15 or under). However, applicants born on or before 1 September 1929 do not have to pay the fee at all.

One-way Document

One-way documents (or IS137) are for non-UK citizens that wish to leave the UK permanently. The document allows them the right to leave the UK but not return. Applicants do not need to have settled status in order to apply. However, there are certain criteria that must be met in order to be considered for this document.

For example, the applicant must not be a British citizen, they must not be able to obtain a passport from their native country, they must not be facing deportation or have any pending criminal proceedings against them in the UK and they must want to leave the UK for good.

The document is valid for 12 months from the date it is issued and cannot be used to return to the UK under any circumstances. The fee for adults or those over 15 is £75, for those 15 and under it is £49 or it is free to apply if the applicant was born on or before 1 September 1929.

Certificate of Travel Document

This document is for those that have been refused a passport by their own nation’s authorities. It allows the holder to leave and re-enter the UK in replace of a traditional passport. To apply one of the following must be true:

  • Has settled status or permission to stay in the UK and has been refused a passport by their native country’s authorities.
  • In the UK under humanitarian protection and it’s been officially accepted that they are in fear of their native country’s authorities.
  • In the UK on a family visa as a dependent of someone with humanitarian protection.
  • Born in the UK as a child of a refugee and has permission to stay in the UK but does not have refugee status.
  • Has an important reason to travel but the native country’s authorities are unable to process travel documents quickly enough.

If the applicant has an important reason to travel, this and the fact that their native country’s authorities are unable to help must be proven as part of the application. This document is valid for up to 5 years if the applicant has settled status or until the permission to stay in the UK ends. Applicants can travel to most countries using this document except any of those from which they claimed asylum.

The fee for adults is currently £210 for those over the age of 15 and £141 for children aged 15 and under.

Contact us today for assistance with obtaining a UK travel document.

Applying For a Home Office Travel Document

All applicants need to complete an online form on the UK government’s website and then send their supporting documentation to the Home Office through the post. However, if there are exceptional or compassionate circumstances involved, evidence can be sent for consideration via email.

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How can IAS Help?

Applying for a travel document can be stressful and time-consuming. It can be difficult to be sure which type of document to apply for depending on your circumstances and mistakes do not get refunded by the Home Office.

Our team of immigration specialists at IAS can tell you your options quickly and accurately, help you fill in your application from start to finish, advising you on all aspects of being granted your travel documents as easily and quickly as possible.

Call us today at  0333 305 9375  or contact us online.

We offer immigration advice sessions as face to face appointments at all of our UK offices, or via the phone.

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Can i get help with my online application form.

There are options available to those that may struggle to complete the online application form if, for example, they do not have internet access or do not feel comfortable whilst using a computer. Applicants are able to access ‘Assisted Digital’ support which can provide advice over the telephone or via face-to-face interviews.

Can my family travel with me?

It is not possible to list dependents on a travel document like it is on a visa. Each travelling family member (including children) must have their own travel document to travel in and out of the UK. If the child was born in the UK, they may be able to become a British citizen and get a traditional passport.

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Apply for a Home Office Travel Document

You can apply for a document to travel outside the UK if:

  • you are not British 
  • you cannot use or get a passport from your country's national authorities 
  • your country's national authorities cannot give you a new passport  

It may take longer than usual to get a decision on your application. This is because of the home invasion of Ukraine. Do not book travel until you get your travel document.

If you have already applied 

If you changed address after you submitted your application, contact the Home Office immediately to let them know. If you do not, your documents may be sent to the wrong address. Email the Home Office travel document enquiries team with 'Change of address' and your name in the subject line.

  • Home Office travel document enquiries email (external link)

Eligibility 

To apply you must be living in the UK because of one of the following:

  • you have permission to stay as a refugee (external link)
  • you have humanitarian protection and it has been officially accepted that you have a fear of your country's national authorities  
  • you are not recognised as a citizen of any country (a 'stateless person') and you have permission to stay (known as 'leave to remain') or are settled in the UK (known as 'indefinite leave to remain') 
  • you have permission to stay (known as 'leave to remain') or are settled in the UK (known as 'indefinite leave to remain'), but you cannot get a passport or travel document from your country's national authorities 

You must be in the UK when you apply.

How to apply (external link)  

Report and replace your travel documents (external link)  

Refugee travel document (external link)  

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Introduction

Traveling can be an exciting and transformative experience, allowing us to explore new cultures, embrace different perspectives, and create lasting memories. However, when it comes to traveling abroad, having the right travel document is essential. In the United Kingdom (UK), there are various types of travel documents that individuals may need, depending on their circumstances and destination.

Whether you are a UK citizen applying for a passport for the first time, a resident seeking to renew your travel document, or a foreign national in need of a visa, understanding the processing times for travel documents is crucial for planning your travel arrangements and avoiding unnecessary stress. While the exact processing times can vary depending on the type of travel document and several other factors, having a general idea of the timeline can help you better prepare and manage your expectations.

In this article, we will delve into the processing times for different types of travel documents in the UK, explore the factors that can affect these processing times, highlight the application process, and provide insights on how to check the status of your application. So, let’s dive in and discover how long it takes to receive a travel document in the UK!

Background on travel documents in the UK

In the UK, travel documents serve as proof of identity and nationality, allowing individuals to travel internationally. The most common travel document for UK citizens is the passport. A passport is a globally recognized travel document that verifies the bearer’s identity and citizenship and facilitates travel across international borders.

For individuals who are not eligible for a passport, there are other types of travel documents available. These include the Certificate of Identity, which is issued to stateless individuals or refugees residing in the UK, and the Convention Travel Document, issued to non-UK nationals who are unable to obtain a passport from their home country but have been granted permission to remain in the UK.

In addition to these travel documents, foreign nationals visiting or residing in the UK may need a visa to enter the country. A visa is a legal endorsement obtained from the relevant UK authorities, granting permission for a specific purpose of travel, such as tourism, work, or study. The processing time for visas can vary depending on the type of visa and the applicant’s circumstances.

It is important to note that travel document requirements and processes may change over time, so it is always recommended to refer to the official government websites or consult with relevant authorities to ensure you have the most up-to-date information before applying.

Now that we have a basic understanding of the different types of travel documents in the UK, let’s explore the processing times for these documents and the factors that can impact these timelines.

Processing times for different types of travel documents

The processing times for travel documents in the UK can vary depending on the type of document and several other factors. It is important to note that these processing times are indicative and may change based on fluctuating demand, security checks, or other unforeseen circumstances. However, they can provide a general idea of the timeline involved.

1. Passports: The processing time for a passport application in the UK is usually around 3 to 6 weeks. However, this may vary during peak travel seasons or in exceptional circumstances. For urgent cases, you can apply for the Fast Track or Premium service, which offers expedited processing for an additional fee.

2. Certificate of Identity: The processing time for a Certificate of Identity can take up to 6 months. This is due to the complex nature of the documentation and the verification process involved in determining the applicant’s status as a stateless individual or refugee.

3. Convention Travel Document: The processing time for a Convention Travel Document varies and can take up to 10 weeks. This includes the time required for verification of the applicant’s immigration status and granting permission to travel using this document.

4. Visas: The processing time for UK visas can vary significantly depending on the type of visa, the applicant’s circumstances, and the country of application. Typically, visa processing can take anywhere from a few weeks to several months. It is advisable to check the specific visa category and consult the relevant authorities or immigration services for accurate processing time estimates.

It is important to apply for your travel document well in advance to ensure ample time for processing and to avoid any last-minute disruptions to your travel plans. The processing times mentioned above are approximate and can vary, so it is essential to refer to the official government websites or consult with relevant authorities for the most up-to-date information pertaining to your specific travel document.

Now that we understand the processing times for different travel documents in the UK, let’s explore the factors that can affect these processing times.

Factors that can affect processing times

Several factors can impact the processing times for travel documents in the UK. It is important to be aware of these factors to better understand why processing times may vary and to plan accordingly. Here are some key factors that can affect the processing times:

1. Peak seasons and demand: During peak travel seasons, such as holidays or summer vacation periods, the demand for travel documents can significantly increase. This influx of applications can result in longer processing times as the authorities handle a higher volume of requests.

2. Completeness and accuracy of application: One of the most crucial factors is the completeness and accuracy of the application. Any missing or incorrect information can lead to delays as the authorities may need to seek clarification or request additional documents. It is important to carefully review the application form and provide all the required supporting documentation to avoid unnecessary delays.

3. Security checks: The security of travel documents is paramount. As a result, the authorities conduct thorough security checks on all applications. These checks can involve verifying information against databases, conducting background checks, and ensuring that the applicant meets the necessary requirements. Depending on the complexity of these security checks, processing times may be prolonged.

4. Unforeseen circumstances: Sometimes, unforeseen circumstances such as natural disasters, political unrest, or public health emergencies can disrupt normal processing times. In such cases, the authorities may need to prioritize urgent or essential cases, leading to delays for other applications.

5. Embassy or consular closures: If you are applying for a travel document outside of the UK, it is important to consider embassy or consular closures, particularly during public holidays or local events. These closures can impact the processing times as the authorities may not be able to process applications during these periods.

It is essential to keep these factors in mind when applying for a travel document and to plan your application timeline accordingly. While some factors are beyond your control, ensuring the accuracy and completeness of your application can help minimize delays. By being proactive and allowing sufficient time for processing, you can help ensure a smoother and stress-free experience when obtaining your travel document.

Now that we understand the factors that can affect processing times, let’s explore the application process for travel documents in the UK.

Applying for a travel document in the UK

When applying for a travel document in the UK, it is important to follow the correct procedure to ensure a successful application. Here are the general steps to apply for a travel document:

  • Gather required documents: Start by gathering all the necessary documents for your specific travel document. This may include completed application forms, proof of identity and citizenship, photographs, supporting documentation, and any additional requirements specific to your situation. Check the official government website or contact the relevant authorities to ensure you have all the required documents.
  • Complete the application form: Fill out the application form accurately and completely. Ensure that all the information provided is correct and matches the documents you are submitting. Any discrepancies or mistakes may lead to delays in processing your application.
  • Submit your application: Once you have gathered all the required documents and completed the application form, submit your application through the designated channels. This can normally be done online or by mail. Pay any applicable fees and ensure that your application is securely packaged and sent to the correct address.
  • Attend any necessary appointments: Depending on the type of travel document and your circumstances, you may be required to attend an appointment for biometric data collection, an interview, or other verification procedures. Follow the instructions provided by the authorities and attend any required appointments on time.
  • Track your application: Utilize the tracking systems provided by the authorities to monitor the progress of your application. This will allow you to stay updated on its status and any additional documentation or actions required from your end.
  • Keep copies of all documents: It is important to keep copies of all the documents you submit with your application for your records. This will be helpful in case any documents are lost or in case you need to refer to them at a later stage.
  • Wait for the decision: After submitting your application, it is time to patiently wait for a decision. The processing times for travel documents can vary, but typically, you will receive a notification once a decision has been made on your application.
  • Collect your travel document: If your application is approved, you will be notified to collect your travel document. Follow the instructions provided, such as collecting it in person or receiving it by mail, depending on the type of document and the options available.

It is important to note that these steps are a general guideline, and the application process may vary depending on the type of travel document and your specific circumstances. It is always recommended to refer to the official government website or consult the relevant authorities for detailed and up-to-date instructions before applying for a travel document.

Now that you know how to apply for a travel document, let’s explore how to check the status of your application.

Checking the status of your application

After submitting your application for a travel document in the UK, it is natural to want to know the progress and status of your application. Fortunately, there are methods available to check the status of your application and stay informed. Here are some ways to do so:

  • Online portals: Many government agencies and visa processing centers provide online portals where you can log in and track the progress of your application. These portals typically require you to create an account and enter specific information regarding your application, such as your application reference number.
  • Helpline or customer service: If you prefer a more direct approach, you can contact the helpline or customer service of the relevant authority for updates. They will be able to assist you with queries and provide you with information regarding the status of your application. Be prepared to provide them with your application reference number or any other relevant details for verification.
  • Email or SMS notifications: Some authorities send email or SMS notifications regarding the progress of your application. These notifications can keep you informed about any updates, such as when your application is received, being processed, or when a decision has been made. Make sure to check your email inbox or SMS messages regularly for any updates.
  • Application tracking services: In specific cases, such as visa applications, you may have the option to use third-party application tracking services. These services allow you to track the status of your application using your application reference number or passport number. However, be cautious when using third-party services and ensure their legitimacy and reliability before providing any personal information.
  • Consulting an immigration lawyer or advisor: If you have concerns or specific questions about your application, you may consider consulting an immigration lawyer or advisor. They can provide expert guidance and assist you in checking the status of your application through their professional channels.

Regardless of the method you choose to check the status of your application, it is important to remain patient during the process. Depending on the type of travel document and various factors, the processing times can vary. If you have not received a decision within the estimated processing time, it is advisable to contact the relevant authority for further assistance and clarification.

Now that you know how to track your application, let’s explore the timeline for receiving a travel document in the UK.

Timeline for receiving a travel document

The timeline for receiving a travel document in the UK can vary depending on the type of document, the processing times, and individual circumstances. While it is important to note that these timelines are approximate and subject to change, having a general understanding can help you plan your travel arrangements accordingly. Here is a general timeline:

  • Submission of application: The timeline begins from the day you submit your application for a travel document. This can be done online, by mail, or in person, depending on the type of document and the options available. Ensure that you submit all the required documents and pay any applicable fees at this stage.
  • Processing time: The processing time will vary depending on the type of travel document. Generally, the processing time for passports in the UK is around 3 to 6 weeks. However, it may take longer during peak travel seasons or in exceptional circumstances. For other travel documents such as Certificates of Identity or Convention Travel Documents, the processing times can be longer, ranging from a few months to several weeks.
  • Biometric data collection or interview: Depending on the type of travel document and your circumstances, you may be required to attend an appointment for biometric data collection or an interview. This step may add additional time to the overall process, and it is important to attend the appointment as scheduled.
  • Decision notification: Once a decision has been made on your application, you will be notified of the outcome. This notification can be through email, mail, online portal, or SMS, depending on the method chosen during the application process. The duration between the decision and notification can vary, but it is typically within a few days to a couple of weeks.
  • Collection or delivery of travel document: After receiving the decision notification, you will be instructed on how to collect or receive your travel document. This can involve collecting it in person, having it mailed to your address, or using a designated collection point. Depending on the method chosen, the duration for the physical receipt of the document can vary, ranging from a few days to a couple of weeks.

It is important to keep in mind that these timelines are approximate and can vary depending on various factors, including the type of travel document, the processing times, the accuracy and completeness of your application, and unforeseen circumstances. To ensure a smooth and timely process, it is recommended to apply for your travel document well in advance of your intended travel dates and to follow the instructions provided by the relevant authorities.

Now that we have covered the timeline for receiving a travel document, let’s conclude.

Obtaining a travel document is a crucial step for individuals wishing to travel internationally from the UK. Understanding the processing times and procedures can help you plan your travel arrangements effectively and minimize any potential stress or delays. In this article, we have explored the various types of travel documents in the UK, including passports, Certificates of Identity, Convention Travel Documents, and visas. We have also discussed the factors that can influence processing times, such as peak seasons, application completeness, security checks, and unforeseen circumstances.

When applying for a travel document, it is important to gather all required documents, complete the application accurately, and submit it through the designated channels. Tracking the status of your application through online portals, helplines, or email/SMS notifications can keep you informed about the progress. Throughout the process, it is essential to remain patient and allow sufficient time for processing and decision-making.

Finally, we outlined a general timeline for receiving a travel document, starting from the application submission to the collection or delivery of the document. It is important to note that these timelines are approximate and can vary based on individual circumstances and processing times. Therefore, it is advisable to apply well in advance of your intended travel dates and consult official government websites or authorities for the most up-to-date information.

By understanding the application process, tracking the status of your application, and allowing ample time for processing, you can ensure a smoother experience when obtaining your travel document and be well-prepared for your journey. Remember to always check the official government websites or consult with relevant authorities for the most accurate and current information regarding travel documents in the UK.

Now go ahead, follow the necessary steps, and get ready to embark on your exciting travel adventure with the peace of mind that comes from having the right travel document in hand!

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Emergency Travel Documents Explained (UK)

Last Updated on May 13, 2024 by MyBritishPassport

Emergency Travel Documents Explained (UK) |

Unexpected situations like losing your passport or encountering delays in its renewal while you’re overseas can be quite challenging. However, as a British citizen, you have a fallback – the Emergency Travel Document (ETD). This article breaks down what an ETD is, when you might need one, and how to go about securing it.

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Why Might You Need An Emergency Travel Document (UK)?

There are certain circumstances where an Emergency Travel Document becomes a necessity:

  • Your passport has expired, and there’s insufficient time to renew it before your journey.
  • You’ve lost or had your passport stolen, and getting a replacement in time is impossible.
  • Your passport has sustained damage, and your departure date is approaching.

Remember, an ETD is specifically for such emergencies and is valid for a single journey, expiring within a year. If you foresee more travel within that year, you’ll need a standard British passport renewal.

Securing an ETD from Abroad

The ETD is designed for those unplanned moments when you’re stuck without a valid passport. But before seeking one, you should begin the UK passport renewal process . While this is underway and you haven’t yet received your new passport, you can apply for an Emergency Travel Document .

You will need to apply online. Currently, it costs £100 to apply for an emergency travel document.

You might need to attend an appointment at your nearest British embassy, high commission or consulate after you apply online. You’ll be told after you’ve submitted your application whether you need an appointment.

You’ll need to give a contact telephone number and email address as part of your application.

Click here to apply:   https://www.apply-emergency-travel-document.service.gov.uk/

Important Points about the Emergency Travel Document

  • An ETD permits you to travel to a maximum of 5 countries.
  • Depending on the specifics of your application, you might receive the ETD the same day or after a few days.
  • The document is only valid for the exact travel details you’ve given during the application.
  • The ETD allows transit through up to five countries, but the specifics will be printed on the document itself. Altering your travel route after receiving the ETD will necessitate another application.
  • While an ETD facilitates your journey, remember that it doesn’t override visa requirements. You’ll still need to check visa stipulations for countries you plan to visit.

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Renewing Your British Passport with MyBritishPassport

An Emergency Travel Document is a stop-gap solution. For any subsequent travel, ensure you have your renewed British passport.  MyBritishPassport makes this process seamless:

  • Complete the online application form. Click here to apply online.
  • Pay the appropriate fees using a debit or credit card.
  • MyBritishPassport will thoroughly check your documents, ensuring they’re in order, and then finalize the application for you.
  • We ensure the secure and prompt dispatch of your documents to the relevant UK government office.
  • You’ll receive your new British passport at the address of your choice in a few weeks.
Amazing simplicity from start to finish in the completion of my application for Passport Renewal. Excellent communication and responsiveness throughout the entire process. Was amazed at the short turnaround time in receiving my new passport. Thank you for exceeding my expectations and for providing exceptional service. Graham Sore via Google Reviews

Frequently Asked Questions

How do i get an emergency travel document uk.

Click here to apply: https://www.apply-emergency-travel-document.service.gov.uk/

What is the difference between UK passport and UK travel document?

A UK Passport is valid for 10 years and can be used for multiple international trips. On the other hand, an Emergency Travel Document (ETD) is typically valid for a specific journey and might only allow travel to a limited number of countries (5 countries) before returning to the UK. While a UK Passport confirms your British citizenship and allows consistent travel freedom, an ETD is a temporary solution for unforeseen situations, like if your passport is lost or stolen while abroad.

Conclusion: Being Prepared with ETD Knowledge

Emergencies can happen. If you’re caught overseas without a valid passport, the ETD can be a lifesaver. Always remember, an ETD is a temporary solution. For unrestricted, stress-free travel, ensure your British passport is always up-to-date. Should you have further questions, MyBritishPassport is here to help, with seasoned professionals ready to assist.

Contact MyBritishPassport

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Topic: Emergency Travel Documents Explained (UK)

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ABOUT MYBRITISHPASSPORT

A member of the U.K.PASSPORTS™ group, MyBritishPassport is the leading international British Passport Service Provider catering to British citizens residing outside of the UK. Since its establishment in 2008, the company has been offering efficient and hassle-free online services for British Passport renewals, replacements, and applications from abroad.

The company has gained a reputation as a leading service provider in the industry, with countless verified five-star reviews from satisfied clients worldwide. This speaks volumes about their excellent service quality.

MyBritishPassport has a highly knowledgeable team of British Passport Consultants who are well-versed in all the requirements of the HM Passport Office. They are continuously updated with the latest rules and regulations governing passport issuance, ensuring that their clients receive the most up-to-date advice and guidance.

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Renew an adult passport

Find out if you can renew your passport or need a new one. Learn how to renew your passport by mail, get it changed or corrected, or what to do if it expires soon.

Renew early. Passport processing times  vary. And some countries and airlines deny entry if your passport expires in less than 6 months.

Determine if you can renew your passport

If any of the following are true, you cannot renew your U.S. passport and must instead apply for a new passport in person using Form DS-11:

  • Issued before your 16th birthday
  • Issued more than 15 years ago
  • Damaged, lost, or stolen. Learn how to report a lost or stolen passport.
  • Issued in your previous name, and you do not have a legal document like a marriage license to prove your legal name change

If none of the above situations are true, you can renew your U.S. passport. 

Can you renew an expired passport?

You can renew an expired passport, but only if it was issued within the last 15 years.

How to renew your passport and what documents you will need

Passports can only be renewed by mail, and the renewal process for passport books and cards is the same. You will select which type of passport you want when you fill out the application form. Online renewals are currently paused. Because it can take up to three months to process your application, it is important to renew your passport before it expires.

Typically, you will need the following items to renew your passport:

  • You can fill out Form DS-82 online , or
  • Download Form DS-82 and fill it out by hand, or
  • Find your local passport acceptance facility or regional agency and pick up a copy.
  • Passport photo
  • Passport fee
  • Your most recent passport - Your most recent passport will be mailed back to you separately after your new passport is mailed.
  • Name change documentation, if necessary

Learn how to submit all your documentation and passport fees and where to mail them.

Check with the Department of State to find out the current processing times for passport renewals .

If you need your passport quickly

Learn how and where to get your passport fast for emergency or urgent travel or to get expedited processing. The time it takes for each varies throughout the year, and there may be additional fees. Use the fee calculator or chart.

Check the status of your passport renewal

Learn how to check the status of your passport renewal online . Or check its status by phone (call wait times may be long).

If you need to change your name or correct your passport

After you receive your renewed passport, if you change your name or find an error, you will need to get an updated one to reflect the change. The process, cost, and forms you need depend on how long you have had your current passport. Follow the steps from the State Department to change your name or correct your passport.

If you are outside the U.S.

Contact the U.S. embassy or consulate near you to request a passport while outside the U.S.

If you need help with your passport application

If you have questions about your U.S. passport, the National Passport Information Center (NPIC) can help. Get contact information for NPIC and find out when to contact them based on when you are traveling.

Be aware of passport expiration rules for your destination

Some countries and airlines will not allow a U.S. passport holder to enter if their passport expires in less than 6 months. 

Check your destination country's U.S. passport expiration rules on the  Department of State's country information page .

  • On the left, search for the country name in the "learn about your destination" box.
  • On that country's page, look for "passport validity."

LAST UPDATED: May 15, 2024

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  • Both parents or guardians must approve that we can issue a passport to a child, and go with the child to apply in person.
  • If one or both parents or guardians cannot apply with their child, you will need to show us more documents.
  • You cannot renew your child's passport using Form DS-82.
  • Passports for children under age 16 are only valid for 5 years. 

Steps to Apply

1. fill out form ds-11 and print it.

Use our Form Filler tool  to fill out your child's form on a desktop or laptop computer and then print it. If you are experiencing technical issues with the Form Filler, download a PDF . 

Fill Out Form DS-11 Online

Tips to complete your child's form :

  • Do not sign your child's form until asked to do so by a passport acceptance agent or employee. 
  • You can apply for a passport book , a passport card , or both documents.
  • You may ask for a larger passport book with more visa pages, at no extra cost, by checking the 'large book' box at the top of the DS-11.

2. Get Evidence of U.S. Citizenship (and a photocopy)

Your evidence must be an original or replacement copy. The document must have the official seal or stamp of the office which issued it. You must submit one of the following documents for your child:

  • Issued by the city, county, or state of birth
  • Lists applicant's full name, date of birth, and place of birth
  • Lists the parent(s)' full names
  • Has the date filed with registrar's office (must be within one year of birth)
  • Has the registrar's signature
  • Has the seal or stamp of the city, county, or state which issued it
  • Consular Report of Birth Abroad or Certification of Birth
  • Certificate of Citizenship
  • Please note you must also provide a document, such as a birth certificate, that lists the parent(s) or legal guardian(s) of the child. Full validity means the document is or was valid for 10 years for adults and 5 years for children under 16. 

If you cannot submit one of these documents, go to our  Citizenship Evidence page  for more information.

Paper only : You cannot submit digital evidence of U.S. citizenship such as a mobile or electronic birth certificate. You must submit physical evidence of U.S. citizenship and a photocopy of the document. 

Returning your child's document : We will return your child's document in a separate mailing up to 8 weeks after you receive the new passport.

Tips for making a photocopy :

  • Black and white (no color)
  • Use 8.5 inch by 11 inch paper
  • Use a single side of the paper

If you do not submit a photocopy, you must submit a second copy of your citizenship evidence. We will keep this copy for our records.

Sample U.S. Birth Certificate

3. Show Your Relationship to Your Child

You must submit a document that lists the parent(s) or legal guardian(s) of the child. Examples include:

  • U.S. birth certificate (also evidence of U.S. citizenship)
  • Foreign birth certificate
  • Adoption decree
  • Divorce or custody decree
  • A court order

Some documents, like a U.S. birth certificate, show  both  U.S. citizenship and parental relationship. These documents must be originals or certified copies (not photocopies).

You and your child may have different last names, as long as the document showing your relationship to your child lists your full name.

If your name is different than the one on the document showing your relationship to your child, submit proof of your legal name change.

4. Get a Photo ID (and a photocopy)

Both parents or guardians must bring a physical, photo ID and a photocopy of it. If your photo ID is from a different state than the state in which you are applying, bring a second photo ID. 

You must show at least  one  of these photo IDs:

  • Valid or expired, undamaged U.S. passport book or passport card 
  • In-state, fully valid driver's license or enhanced driver's license with photo
  • Certificate of Naturalization 
  • Certificate of Citizenship 
  • Government employee ID (city, county, state, or federal)
  • U.S. military or military dependent ID
  • Current (valid) foreign passport
  • Matricula Consular (Mexican Consular ID) used by a parent of a U.S. citizen child applicant
  • U.S. Permanent Resident Card (Green Card) used by a parent of a U.S. citizen child applicant
  • Trusted Traveler IDs (including valid Global Entry, FAST, SENTRI, and NEXUS cards)
  • Enhanced Tribal Cards and Native American tribal photo IDs
  • In-state, fully-valid learner's permit with photo
  • In-state, fully-valid non-driver ID with photo
  • Temporary driver's license with photo

If you do not have one of these photo IDs, go to our  Identification page  for more information.

5. Show More Documents (if both parents or guardians cannot apply)

  • Both parents or guardians must approve that we can issue a passport to a child, and go with the child to apply in person.
  • If one or both parents or guardians cannot apply in person with their child, you will need to show more documents.

Important : Submit  Form DS-3053  and other notarized statements within three months of signing them.

6. Provide a Photo

You must provide one photo with your child's application. Go to our  Passport Photo page  for photo requirements and to see examples of photos. 

  • Do not attach or staple your child's photo to the form. The acceptance agent or passport employee will review the photo and staple it to your form.
  • Some  passport acceptance facilities
  • A company which offers photo services
  • Home. Ask your friend or family member to take your child's photo. Print it on glossy or matte photo quality paper. 

7. Calculate Fees

When applying using Form DS-11, you will pay two separate fees - an application fee and an execution (acceptance) fee. You will pay the application fee to the U.S. Department of State, and the execution (acceptance) fee to the facility which takes your application. 

  • Add $60 to your application fee if you want  expedited service .
  • Add $19.53 to your application fee if you want us to ship your completed passport in 1-2 days after we issue it.  

Child Applicants :

For more information on how to pay and a full list of fees, go to our  Passport Fees  page.

*How to fill out your check and pay the application fee to the U.S. Department of State. Please note you must pay a separate execution (acceptance) fee. 

Families may write one check or money order to the U.S. Department of State if they are applying at the same time. The check or money order must include the name and date of birth of each applicant.

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8. Find Location to Apply

In the United States:

  • Traveling in more than 3 weeks?  Go to a  passport acceptance facility  such as a post office, library, or local government office. Check with the facility to see if you need to make an appointment. 
  • Traveling in less than 3 weeks?   Make an appointment  to apply at a passport agency or center.

In another country:

  • Contact your  U.S. embassy or consulate .

9. Track Your Application Status

You can  subscribe to email updates  about your application status, and  learn more about each status update .

It may take 2 weeks from the day you apply until your child's application status is “In Process.” 

Frequently Asked Questions

How will you send my child's passport and supporting documents.

You will get multiple mailings. The number of mailings depends on what document(s) you asked for.

Passport Book : You may get your new passport and citizenship documents in two mailings. You may wait 8 weeks after getting your passport before you get a second mailing with your citizenship documents. We will return the passport book using a trackable delivery service.

Passport Card : You may get your new passport card and your citizenship documents in two mailings. You may wait 8 weeks after getting your passport before you get a second mailing with your citizenship documents. We only send the passport card via First Class Mail. We do not send cards using 1-2 day delivery services.

Both a Passport Book and Card : You may get three separate mailings:

  • New passport book
  • New passport card
  • Citizenship documents

Contacting Us : If you have been waiting more than 8 weeks for your documents, call us at  1-877-487-2778  to report that you have not received your documents. 

If you want us to reimburse you for a lost supporting document, you must contact us within 90 days of the date which we mailed your passport. You will also need to provide a receipt to show the cost of replacing the document. 

Can I pay for faster delivery and return shipping?

Yes. You may choose one or both of the following shipment options:

  • Delivering application to us : Pay for Priority Mail Express for faster shipping. The price for this service varies depending on the area of the country.
  • Returning the passport to you : Pay $19.53 for 1-2 day delivery. This means you will receive your passport   1-2 days after we send it. Include this fee with your check or money order payable to the U.S. Department of State. Do not submit a return envelope to us with postage pre-paid. 

You may receive your passport and supporting documents in separate mailings. If you are renewing a passport card, we will send it to you via First Class Mail. We do not use 1-2 day delivery services if you only applied for a passport card.

What countries require Form DS-3053 "Statement of Consent" to be notarized at an embassy or consulate?

In certain countries, a DS-3053 must be notarized at a  U.S. embassy or consulate  and cannot be notarized by a local notary public. Currently, these countries include:

Special Passport Fairs

Find a Special Passport Fair  near you!

We're holding special passport fairs all across the United States to help you get your passport more easily. New events are added to our site every week.

Most events are for first-time applicants and children, (who use Form DS-11). If you can use Form DS-82, you can renew by mail at your convenience!

Processing Times

Routine:  6-8 weeks*

Expedited: 2-3 weeks and an extra $60*

*Consider the total time it will take to get a passport when you are booking travel.  Processing times only include the time your application is at a passport agency or center.

  • It may take up to 2 weeks for applications to arrive at a passport agency or center. It may take up to 2 weeks for you to receive a completed passport after we print it. 
  • Processing times + mailing times = total time to get a passport

Urgent Travel:  See our Get my Passport Fast page. 

How to Apply for your Child's Passport

Watch this video to learn how to apply in person for your child's U.S. passport!

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  • Entering and staying in the UK
  • Visas and entry clearance

Uploading evidence as part of your visa application

How to self-upload evidence when making an application to come to or stay in the UK.

When you make an application to come to or stay in the UK, you’ll usually be asked to provide evidence such as documents or photos. How you provide this evidence depends on how you make your application.

Who can use the self-upload service

If you use the ‘ UK Immigration: ID Check’ app to scan your identity document, you’ll use the self-upload service when you apply.

You cannot use this service if you have your fingerprints and photograph taken at a visa application centre (VAC) or UK Visa and Citizenship Services (UKVCAS) service point. You can upload documents using our commercial partner websites instead, or pay for an Added Value Service to submit your documents at your appointment at a visa application service or UKVCAS service point.

What to upload

You can check what documents you’ll need before you apply. This information is usually on the visa guide of the visa you’re applying for. There’s also a document checklist on the application form.

You’ll be asked to upload specific evidence based on the answers you provide earlier in your application. For example, a copy of your passport or birth certificate.

You may have to upload the same evidence more than once.

Prepare your documents

You can either scan your document or take a photo of it. The full document must be visible on the scan or photo.

Take a photo of your document

You can take a photo using either a smartphone camera or digital camera.

When you take your photo make sure:

  • the area you’re in is well lit
  • the document is in focus on your camera screen
  • the flash is off on your camera if you’re taking a photo of a reflective document – for example, a laminated passport page

You must save the photo as one of the following file types:

Most smartphones and digital cameras automatically save photos as one of these file types.

Give your photo file a descriptive name. For example, ‘bank statement 2019’.

If you took a photo using your smartphone and you’re completing the application form on the same phone, you should be able to upload your photo directly from your phone to the application form.

If you took a photo using your smartphone but are using another device to complete your application, you’ll need to transfer your photo to the device you’re applying on. For example, if you’re applying on a laptop, you’ll need to send the photo from your phone to your laptop. You can usually do this by:

  • emailing the photo to yourself and opening on your other device
  • using a cable to connect your phone with your other device
  • sending the image via Bluetooth

If you took a photo using a digital camera, you’ll need to transfer your photo from the camera to the device you’re applying on. You can usually do this by:

  • taking the memory card (sometimes known as an SD card) out of the camera and inserting it into a desktop computer or laptop
  • using a cable to connect your camera with your other device

Scan your document

Follow the manufacturer’s instructions on your scanner to scan your document.

When you create your scan make sure:

  • the document is flat against the surface of the scanner
  • nothing is covering the information on the document

You must save the scan as one of the following file types:

Most scanners automatically save scans as one of these file types.

Give your file a descriptive name. For example, ‘bank statement 2019’.

If your scanner is connected to the device you’re completing your application form on, you should be able to upload your file directly from your device to the application form.

If you’re applying on a different device to the one your scanner is connected to, you’ll need to transfer your file to the device you’re applying on.

Upload your documents

You need to upload your documents once you reach the evidence section of the application form. Click ‘upload evidence’ next to the evidence you want to upload and then ‘choose file’ to select the file you need.

If your upload is successful, you’ll see it under the ‘Files added’ heading on the application form. You can then add more files if you need to. Repeat these steps for each type of evidence you’re asked to upload.

Check your evidence and make any changes needed before you submit it. You cannot upload any other evidence after you submit.

If you need further help

You may be able to get help through Assisted Digital if you’re unable to upload your documents if you:

  • do not feel confident using a computer or mobile device
  • do not have internet access
  • do not have access to a device like a laptop or smartphone

You must be in the UK to use this service.

Contact Assisted Digital for further advice.

Updated information for people who are not able to use the service.

Updated 'Upload your documents' instructions.

First published.

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