azamara cruise manage my booking

The ultimate guide to Azamara cruise ships and itineraries

Azamara Cruises is interesting. Although it includes more in its fares -- gratuities, basic alcohol and some shore excursions -- than most cruise lines, it's not full-on luxury . However it's not mainstream, like Carnival or Royal Caribbean, either.

It has carved out an industry niche that caters to affluent, well-traveled cruisers who enjoy smaller vessels, a country house ambiance and itineraries that focus on destination immersion.

The ships in its four-vessel fleet are nearly identical, all belonging to the R Class, which was originally developed for now-defunct line Renaissance Cruises. Azamara prides itself on bringing its passengers familiarity and onboard experiences that are similar from ship to ship. You won't find waterslides or roller coasters, and that's exactly how the line's demographic likes it.

One of the line's most notable hallmarks is its focus on longer, later stays in port. Coupled with its AzAmazing Evenings program, which takes cruisers ashore to experience cultural performances in jaw-dropping locations, the experience is a little less superficial-feeling than other cruise excursions.

Here, you'll find a rundown of all the crucial information you'll need to decide if an Azamara sailing is right for you.

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3 things TPG loves about Azamara Cruises

• Its ships' smaller size and rich history.
• Later port calls that allow passengers to experience nightlife in several destinations.
• Its upscale yet homey onboard ambiance.

What we could do without

• Its lack of accommodations for solo cruisers.

The Azamara Cruises fleet

Azamara Cruises is one of the cruise industry's smallest lines, with just four ships -- Azamara Quest, Azamara Journey, Azamara Pursuit and Azamara Onward -- at the time of publication. All of Azamara's vessels are R-Class ships, originally built for now-defunct Renaissance Cruises, which folded in 2001, just a couple of years after the vessels debuted.

Azamara has rounded up the ships -- including the most recent, which it acquired from Princess Cruises during the pandemic -- over the years and refurbished them to add the line's signature upscale furnishings. In fact, it did such an impressive job that you'd hardly be able to guess that the vessels are more than 20 years old.

Each of the ships has the capacity for about 700 passengers, which places them in the midsize range -- large enough to provide a laundry list of amenities, but small enough that passengers can still enjoy calls on a number of ports that larger ships can't access.

At just a little more than 30,000 gross registered tons apiece, the ships are about an eighth of the size of Royal Caribbean's Wonder of the Seas, which is the largest cruise ship in the world.

During 2020's industrywide pandemic shutdown, Royal Caribbean Group, which previously owned Azamara, sold the line to private equity firm Sycamore Partners. Azamara's president, Carol Cabezas, told TPG that the firm has plans for expansion. Although Cabezas didn't elaborate, Azamara fans anticipate that new hardware could be in the line's future .

Destinations and itineraries

Azamara's ships sail in several regions, including Africa, South America, the Caribbean, Australia, New Zealand and Europe, with an emphasis on the Mediterranean, Baltic Sea, Western Europe, British Isles and Greece.

"They cannot get enough of Croatia, Italy, Greece," Cabezas said. "Those are the kinds of places that people want to sail in, so we've dedicated a lot of the deployment into those country-intensives. That and Black Sea."

Azamara prides itself on being destination-immersive, which includes staying late in port -- often until 10 p.m. or even overnight -- to allow passengers more time to soak in the heritage. On most sailings, the line also offers its signature AzAmazing Evenings, which take cruisers ashore to iconic venues where they can experience local cultural performances. (At the time of publication, the line was offering cultural performances onboard , rather than ashore, due to COVID-19.)

Most itineraries range from a week to two weeks in length, but the line has also offered itineraries lasting more than 100 days, calling on more than 60 ports in more than two dozen countries.

Who sails Azamara Cruises?

Due to its price point, popularity in Europe and lack of short voyages, Azamara appeals to older, more affluent travelers with a surplus of vacation time. The average age can fluctuate from sailing to sailing, but it's common to find most passengers in their 60s and 70s.

The line's demographic is largely well traveled and port savvy, with many passengers forgoing shore excursions in favor of independent exploration.

Azamara also draws a large number of repeat cruisers, many having sailed with the line numerous times.

Cabins and suites

All of Azamara's staterooms , regardless of type or category, include at least one queen bed that can convert to two twins, a desk/vanity with a phone, nightstands with reading lamps, at least one TV that's a minimum of 40 inches, outlets and USB charging ports, a minibar, individual climate controls, closets, a safe, a hair dryer, robes, slippers, umbrellas and fresh flowers.

Each cabin has its own bathroom with towels, bath products, a shower, sink/vanity, storage shelves and a toilet. Additionally, all rooms include daily make-up and turndown services, as well as 24-hour room service, a tote bag, a daily bulletin of activities and turndown treats.

All suites come with complimentary butler service for their occupants.

Accommodations on Azamara's ships come in four types: insides (no natural light, 158 square feet), outsides (windows that don't open, 143 square feet), balconies (small outdoor deck areas with sliding glass doors) and suites (like balcony cabins but larger and with more perks). There are several options within each category, including seven cabins on each ship that allow access for passengers in wheelchairs and scooters.

Options within the balcony and suite categories are:

Club Veranda: This basic balcony-style cabin offers 175 square feet, plus a 40-square-foot veranda with two upright chairs and a small table.

Club Veranda Plus: The same size and general layout as regular Club Verandas, these rooms factor in passengers' loyalty status to determine the level of benefits occupants will receive during their sailing. All passengers booked in Club Veranda Plus accommodations are entitled to complimentary Wi-Fi minutes, one free bag of laundry every seven days, one complimentary meal for two in a for-fee restaurant every seven days, priority embarkation and disembarkation and free in-cabin alcohol.

Club Continent Suites: The smallest of the line's suite accommodations, Club Continent Suites are 266 square feet with 60-square-foot balconies. They include all of the amenities mentioned above, as well as a large seating area with a 55-inch flat-screen TV. Besides the TV and the increased square footage, some Club Continent Suite bathrooms also have bathtubs instead of only a stand-up shower.

Club Spa Suites: These suites are located near the Sanctum Spa on each vessel. In addition to soothing decor, cruisers booked in these rooms can expect healthy snacks to be delivered daily. They can also enjoy in-cabin spa music and their own glass-enclosed soaking bathtub. Additionally, Club Spa Suites have rain showerheads and all of the amenities afforded to veranda cabins but with a larger (55-inch) TV and 414 square feet of space, plus a 60-square-foot balcony.

Club Ocean Suites: These 478-square-foot luxury digs come with 173-square-foot verandas, a separate living room and bedroom setup (each room with a 55-inch TV), marble shower-only bathrooms (except on Journey and Quest, which have bathtubs), dressing rooms with vanities and additional closet space. Further, passengers staying in these suites have access to all of the perks to which those in balcony cabins are entitled.

Club World Owner's Suites: The Club World Owner's Suites are Azamara's most lavish, offering everything afforded to those booked in Club Ocean Suites but with significantly more space — 603 square feet with 233-square-foot balconies. They have marble bathrooms (with bathtubs on Journey and Quest) and separate living room and bedroom areas, each with its own television (55 inches in the former and 40 inches in the latter).

At this time, the line does not offer any cabins for solo cruisers, which means the already pricey fares for Azamara's sailings double if you're traveling alone.

Restaurants and dining

Azamara's dining options, although few, are impressive. Steak and seafood are often in the spotlight, and the quality is outstanding.

The line's ships each have one main dining room, Discoveries Restaurant, that allows passengers to dine at any time during set hours for complimentary breakfast, lunch and dinner. The waiter-served menu there changes daily, and you should plan on spending at least 90 minutes for dinner, especially if you're having dessert.

Windows Cafe is the line's free buffet venue, which appears on all ships and is open for breakfast, lunch and dinner. Previously a self-serve eatery, thanks to the pandemic passengers now simply point to what they would like and a crew member doles it out. For dinner, cruisers are seated and given menus -- which change nightly to highlight differing cuisines, such as Mexican, German and Greek -- and order from a waiter. Although it's sit-down table service, it's still faster than the main dining room. Outdoor seating at the ship's aft offers fantastic views, weather permitting.

Prime C is the fleet's for-fee steakhouse restaurant. Its menu includes several meaty options like steak, chicken, duck and lamb, plus soups and salads. Dining there costs $30 per person, and reservations are recommended.

Aqualina is where passengers will find extra-fee seafood, Italian and French cuisine in a light, airy atmosphere. The menu might feature items like lobster, seared tuna and the catch of the day. Reservations are recommended, and the cost is $30 per person. (Note: At the time of publication, the venue was temporarily closed due to COVID-19-related capacity restrictions, but diners can still order from Aqualina's menu while dining in Prime C.)

Azamara also offers themed Explorer's Dinners for $65 per person, focusing on a different cuisine -- think French and Italian -- each time. Chef's Table is another option. For $95 per person, cruisers can enjoy a seven-course meal paired with wines. During the experience, the chef explains each dish, and the ship's onboard sommeliers go over the wine selections.

The Patio, a gratis poolside venue, puts on a waiter-served spread during lunch hours each day. The menu stays the same throughout each sailing and might include items like spring rolls, nachos, burgers and chicken fingers.

Mosaic Cafe is the cafe found on each vessel in the fleet. It offers free finger sandwiches, cookies and pastries, as well as a variety of specialty coffees, most of which are complimentary. It's a nice place to go if you're feeling a little peckish between meals.

Those passengers who don't feel quite up to a full meal for dinner can head to The Living Room, a bar and lounge area that doubles as the nightclub on each ship. There, sandwiches and pastries are offered in the afternoons, and tapas are available during dinner hours.

For anyone who missed dinner or who finds themselves hungry in the middle of the night, room service is a free option, 24 hours a day. The menu is considerable, providing pizza, burgers, sandwiches, salads and a plethora of other options.

Entertainment and activities

Entertainment on Azamara is engaging and fun, but not nearly as extensive as what you'll find on ships in larger fleets. You're likely to encounter musicians in bars, lounges and nightclubs, and song-and-dance numbers in the theater, along with an occasional comedian or magician. What you won't find are huge LED screens, acrobatic performances or shows with high production value -- and that's exactly how the line's target audience likes it.

Theaters and shows

During the evenings, there's a piano player in The Den lounge, and the ship's band plays in The Living Room nightclub before a DJ starts spinning dance tunes there late into the night.

As far as theater happenings, you might spot a movie screening on the daily schedule or turn up after dinner to find that there's a boy band performing Justin Bieber hits while dressing like they're part of a doo-wop group. Overall, it's low-key but enjoyable.

Other interior attractions and activities

Hosted activities run the gamut from added-fee wine tastings, scavenger hunts and complimentary deck walks and water aerobics to destination enrichment lectures, dance classes and shore excursion presentations. Also spotted on some daily schedules are coloring, word search challenges and Q&A sessions with officers.

However, one of the most frequent and popular onboard pastimes is trivia. There are multiple rounds offered each day, and they focus on subjects that are often tied to the destinations the ships visit. (Think Greek gods and goddesses or ABBA on Greek Isles itineraries.) Each person receives a grid sheet for stamps, with one stamp given for simply participating and two stamps given to the members of the winning team for each round. At the end of the sailing, passengers tally their stamps to collect Azamara logo prizes.

There's also a number of unhosted activities, such as ping-pong, darts, crossword and sudoku puzzles, board games, book swaps, knitting get-togethers, shuffleboard and LGBTQ, singles and Friends of Bill W. (Alcoholics Anonymous) meetups.

Additionally, one of Azamara's signature activities is its White Night Party, usually found once on each voyage. Passengers are encouraged to dress in white for an evening of dining and entertainment under the stars.

Top-deck attractions

Apart from shuffleboard and a jogging track, there's not much on the outer decks of Azamara's vessels if you're not a sun-worshipper. There's ample deck space with loungers, and a main pool with two hot tubs where passengers can go to cool off -- or warm up. There's a second pool for thalassotherapy near the Sanctum Spa, but it's open only to cruisers staying in suites or those who book passes to use it.

Another one of Azamara's signature offerings is AzAmazing Evenings -- a series of complimentary nighttime shore excursions that take passengers to famous landmarks, such as Ephesus in Turkey or the Russian Ballet, for culturally immersive performances. Currently, due to COVID-19 restrictions, AzAmazing Evenings have been replaced by Destination Celebrations , which involve the ship staying late in port and bringing local talent onboard to perform outdoors.

Children's programs

Although children are welcome onboard, there are no kids clubs on Azamara's ships, and there is no special programming for young cruisers.

What to know before you go

Required documents

You will need a passport for most of Azamara Cruises' sailings. The only ones for which the combination of a birth certificate and photo ID (such as a driver's license) will suffice is on a closed-loop cruise -- one that leaves from and returns to the same U.S. port and visits places that include Alaska, Hawaii, Bermuda, Canada and the Caribbean.

Passports should be valid for at least six months after your travel concludes.

Gratuities are included in all of Azamara's fares. Passengers can choose to leave extra if they wish. Spa services will automatically have an 18% gratuity added.

Azamara's Wi-Fi is some of the worst we've experienced at sea. In addition to being pricey ($19.95 for 60 minutes, $29.95 for full-day access or $19.95 per day for unlimited access for the duration of the voyage), it's spotty at best, especially when the ships are at sea. Azamara officials say the line is planning tech upgrades in the coming years, which hopefully will include a stronger connection.

Carry-on drinks policy

You can bring your own drinks -- including wine, beer and liquor -- on Azamara's ships for private consumption in your stateroom. If you wish to drink them in public areas or dining venues, you'll be charged a $10 corkage fee.

Smoking policy

Generally, Azamara's vessels are nonsmoking, except for clearly designated areas on the forward port ( left, when facing the front of the ship ) side of the pool deck. Passengers are not permitted to smoke in other public areas or in their cabins, including on their balconies.

All Azamara ships have self-service laundry rooms onboard. They're free to use and include complimentary detergent. The vessels also offer send-out wash-and-fold service, as well as dry cleaning and pressing, all for an added fee.

Electrical outlets

Outlets in each cabin consist of a mix of North American and U.K. options. Standard balcony cabins have two of each at the vanity, and two additional North American outlets can be found just above the minifridge (although one of them is used to plug it in).

Additionally, the line has added USB ports near the beds so you can charge your devices as you're curled up in bed scanning Instagram reels or catching up on the latest episode of "Stranger Things" (Wi-Fi permitting, of course).

The currency onboard is U.S. dollars. Passengers will each link a credit card to their onboard account (or put up a set amount of cash), as all onboard charges are cashless. The room key each cruiser is issued at embarkation serves as a room key, charge card and ID card when disembarking and reboarding the ship in port.

Drinking age

On all sailings -- except for those departing from North America, where the drinking age is 21 -- the legal minimum age for alcohol consumption is 18.

Azamara recommends a "resort casual" style of dress, which prohibits bare feet, baseball caps, tank tops, torn or distressed jeans, bathing suits and shorts in the main dining room and all specialty restaurants. More casual wear is allowed in the Windows Cafe buffet, but shoes are required, and cruisers must wear cover-ups over their bathing suits.

There are no scheduled formal nights onboard, but passengers are welcome to dress up. They are also advised to bring a white outfit for the line's signature White Night Party, held once per voyage.

Azamara Cruises' loyalty program

Azamara's loyalty program, Azamara Circle , has five tiers for passengers to reach, based on the number of points they earn each time they sail. With each new tier, they unlock additional benefits, such as free Wi-Fi minutes, complimentary laundry service and discounts on spa treatments and future cruise bookings.

• Adventurer (1-149 points).
• Explorer (150-299 points).
• Discoverer (300-749 points).
• Discoverer Plus (750-2,999).
• Discoverer Platinum (3,000-plus points).

How much does an Azamara Cruise cost?

Azamara sailings are on the pricier side, with fares for weeklong sailings stretching into the thousands per person, especially for higher-end accommodations. Fluctuations occur based on cruise length, cabin type, itinerary and time of year.

At the time of publication, the least-expensive booking we found was $1,459 per person (not including taxes and port fees), based on double occupancy, for an outside cabin on a seven-night Western Mediterranean voyage from Rome's Civitavecchia. The price for a suite on the same sailing was $3,349 per person.

However, you'll find less nickel-and-diming on Azamara voyages than you will with mainstream brands, as gratuities and basic beverages -- soda, bottled water, coffee, a couple of daily house wine selections, beer and standard liquor -- are included in the price of the cruise. AzAmazing Evenings are also rolled into the fares.

Passengers can expect to shell out extra for top-shelf spirits, spa treatments, shore excursions, professional photos, Wi-Fi and send-out laundry and dry cleaning services (assuming they don't receive them for free, based on loyalty status).

How to book

Cruisers can book Azamara voyages directly through Azamara, either on the line's website or by calling 833-292-2292; virtually through a third-party online travel agent; or by calling a travel advisor, who can help with all the details for a commission that's usually covered by the cruise line.

Most cruise lines have their own cobranded credit cards, but unfortunately, Azamara is no longer one of them. Passengers used to be able to use cobranded Celebrity Cruises or Royal Caribbean International credit cards to book Azamara voyages, but it's unclear whether that is still possible, given Azamara's split from Royal Caribbean Group.

To maximize your spending when you book, use a card -- like the The Platinum Card® from American Express -- that will earn you additional points on travel.

Bottom line

Azamara cruises are a good option if you're looking for an upscale line that offers excellent food and service at the lower end of the luxury price spectrum. You'll also receive a more destination-focused experience, with longer stays in port that allow you to take in the local nightlife.

The ships across the fleet will be familiar to you after just a sailing or two, and their elegant-but-relaxed vibe will leave you feeling like you're simply enjoying a drink in a friend's living room.

How To View Your Reservation Online Now.

By Lottie A , July 21, 2014 in Azamara

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Since we lost the functionality to do this when the system was "upgraded" last year this has annoyed me a lot. It isn't my idea but thanks to a post I found on a rollcall.....thank you OP.....I have worked out how to do it on my Laptop, but I can't yet figure it out on my IPAD. I will though!

Follow these instructions:-

Google Manage My Reservation Azamara.

Select AZ UK site.....I imagine it works the same for the US site.

Select Manage My Reservations from drop down menu.

New window opens so Log In.

Your booked cruise will appear but there won't be the option to "manage" it, as there used to be.

So then click Book Land Discoveries from the menu on the left.

You should then have the option to select your sailing. Do that.

The Shorex page should come up for your cruise. Scroll down to the bottom of the page and choose Exit Shore Excursions. Say Yes to the exit without saving info.

Then you will return to the Book Shore Ex screen. Close that tab only and then you should be able to choose the Manage My Reservation option from the page behind.

Then Click on your sailing and up come all your reservation details just as they did on the old system.

Seems complicated but it soon becomes second nature.

It's useful for checking for guarantee cabin allocations etc .....and maybe a visit from the upgrade fairy? :D

Hope it works for others. :)

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Convoluted, but it worked. Thanks.

I found this method and shared it with others on my Roll Call - it's worked for everyone else so far. I think they may now have serious questions about my sanity and I have to confess, it is seriously nutsy, but it does work.

Yes it does Nuneham and thanks for that....I have spotted several posts now from a few clever people on quite a few roll calls about it, but I thought it would be better to post it on the main forum so everyone can try it.

And I just did try it again...to find our gty cabin for September has been allocated and Hazel and I have a very nice upgrade indeed, so thanks again from us Azamara. :)

Britcruiser

Well done it works. We seem to always miss you and Hazel - we have been on Quest and Journey this year and have another booked for October. Hope you are both well. Enjoy your next cruise. regards Diane

Sorry to have missed you and Alan this year. Hope you are both well. We had to cancel our June Quest cruise because of my illness but I am much better now and can't wait to be back on Quest.

Hope you enjoy your Quest October cruise....but we know you will! :)

Quest for Hazel and me in September and Journey in November. And Silversea for me with my American guy in August and October...I'm making up for lost time! :D

I have 4 cruises booked and am able to see the summary page for all 4

But from the summary page of each individual one, I am taken to the itinerary page of the first cruise each time

I am unable to view the itinerary page of the other 3 cruises :confused:

excitedofharpenden

Well done Lottie! Thanks.

canny_cruiser

Oooh, Lottie, thank you for the clear instructions.

I just found my OV has been upgraded to a verandah!

I have 4 cruises booked and am able to see the summary page for all 4   But from the summary page of each individual one, I am taken to the itinerary page of the first cruise each time   I am unable to view the itinerary page of the other 3 cruises :confused:

The functionality of the site is beyond confusing, it's bizarre. I worked my way to the solution outlined here by sheer persistence and an irrational certainty that there had to be a way through. In the end, it was an absolute fluke that gave the answer. I would love to know if anyone else found the solution by a more rational approach - just to satisfy my curiosity. I am tempted to look for a solution to your problem - just because it's there - but I don't have 4 (or even 2) cruises booked. So, I can't help but I'm also mildly envious of your multiple bookings. Enjoy!

I think I had the same issue that came to light when trying to book Land Discoveries for each one. As soon as I clicked on a cruise and then went to have a look at the others it would display the itinerary of the original cruise I'd clicked on. The only way I could get past that was to logout and then back in and click on the next cruise I wanted to view, then logout and look at the next and so on. All very confusing.

scorpio123456

Back out of current page by clicking on back arrow top right hand corner

Will take you to page with all reservations on. Then click on one you want info on. This worked for me.

Back out of current page by clicking on back arrow top right hand corner Will take you to page with all reservations on. Then click on one you want info on. This worked for me.

That's exactly how I do it G

Thanks for the tip Diane, it works for me too. How long did it take you to figure that out?

Unfortunately, my first cruise is still showing as 'guarantee', no cabin number as yet. I'm still hoping for an upgrade. The other one was booked with the double upgrade promotion. Jan :)

Oooh, Lottie, thank you for the clear instructions.   I just found my OV has been upgraded to a verandah!

So are we canny-cruiser...and a very nice one it is too. :)

See you at the M&M.

Danish Girl

So are we canny-cruiser...and a very nice one it is too. :)   See you at the M&M.

Oh you are so lucky... I want to know my cabin nr. too :(

Very very strange - today I am able to access all 4 cruise itineraries correctly :):):)

Since we lost the functionality to do this when the system was "upgraded" last year this has annoyed me a lot. It isn't my idea but thanks to a post I found on a rollcall.....thank you OP.....I have worked out how to do it on my Laptop, but I can't yet figure it out on my IPAD. I will though!   Follow these instructions:-   Google Manage My Reservation Azamara. Select AZ UK site.....I imagine it works the same for the US site. Select Manage My Reservations from drop down menu. New window opens so Log In. Your booked cruise will appear but there won't be the option to "manage" it, as there used to be. So then click Book Land Discoveries from the menu on the left. You should then have the option to select your sailing. Do that. The Shorex page should come up for your cruise. Scroll down to the bottom of the page and choose Exit Shore Excursions. Say Yes to the exit without saving info. Then you will return to the Book Shore Ex screen. Close that tab only and then you should be able to choose the Manage My Reservation option from the page behind. Then Click on your sailing and up come all your reservation details just as they did on the old system.   Seems complicated but it soon becomes second nature. It's useful for checking for guarantee cabin allocations etc .....and maybe a visit from the upgrade fairy? :D   Hope it works for others. :)

Congrats on your excellent detective work... but it's sad that something as simple as viewing your booking, remains the all but impossible dream. Thanks to your efforts, something is better than nothing, but still....

It's also hard to imagine that we're still having this conversation. What's it going to take for Azamara to resolve their website issues ? What about the promises that were made months ago ? You would think a relatively functional website would be a top priority. I can't imagine how much $$$ in online booking and onboard sales revenue, must have been lost due to the never ending delays.

If they were Amazon (or most any other major company), their IT team would have had the website fixed in 20 minutes - which brings me to this thought... With all of the massive buying power and talent within the RCCL family, I'm baffled as to why RCCL cant loan several members of their web team to Azamara, to do whatever it takes, to straighten out their website. It all makes zero sense to me.

Maybe one of these days, it will all make sense, but I stopped scratching my head a long time ago. I don't have enough hair left on my head, to lose anymore :)

Hi Lottie,   Congrats on your excellent detective work... but it's sad that something as simple as viewing your booking, remains the all but impossible dream. Thanks to your efforts, something is better than nothing, but still....   It's also hard to imagine that we're still having this conversation. What's it going to take for Azamara to resolve their website issues ? What about the promises that were made months ago ? You would think a relatively functional website would be a top priority. I can't imagine how much $$$ in online booking and onboard sales revenue, must have been lost due to the never ending delays.   If they were Amazon (or most any other major company), their IT team would have had the website fixed in 20 minutes - which brings me to this thought... With all of the massive buying power and talent within the RCCL family, I'm baffled as to why RCCL cant loan several members of their web team to Azamara, to do whatever it takes, to straighten out their website. It all makes zero sense to me.   Maybe one of these days, it will all make sense, but I stopped scratching my head a long time ago. I don't have enough hair left on my head, to lose anymore :)

Andy, isn't that the truth! For all that European bookings require jumping through hoops--as Lottie attests--American bookings are no different. Unless we complete the Online Check-in, there's no way to tell what cabin we're in (if it's a guarantee). The cabin # comes up only at the very last step of check-in. I sent my passport away to be renewed and it hasn't come back yet. Until I have it in my hands, I cannot fill in all the info needed for sailing and I have no way of knowing if, like canny_cruiser, we've been paid a visit by the upgrade fairy. grrrrrrr Patience is not my forte but it's a good thing my expectations have been set accordingly low. ;)

Please see tgg's thread on how to access your booking everyone. It is so much easier than this convoluted way!

True, Lottie, but you were the trailblazer!!!

• 2 weeks later...

I am glad to see I was not losing my mind by not being able to see a summary of my res like on X; alas I tried both tips to see the summary page and neither worked. I shall try again later!

I, like most people on here like to check my reservations from time to time to see cabin numbers, hotel details etc. and by using the various convoluted methods recommended above I have until recently managed to do so. However since the UK web site was changed/upgraded (?) in the past few weeks the 'Manage My Booking' function seems to have disappeared. I can get the select button to appear on the reservation but can only seem to access the on line check in, tours bookings etc. I can no longer view the details of my reservation. Is this just me or is anyone else having problems now.

No it is not only you - I have the same problem :confused:

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Azamara Login

By Llewie59 , April 4, 2023 in Azamara

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Hi, is anyone else having problems trying to log in to Azamara account? Have been trying to log on for 3 days and keeps taking me back to landing page.

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35 minutes ago, Llewie59 said: Hi, is anyone else having problems trying to log in to Azamara account? Have been trying to log on for 3 days and keeps taking me back to landing page.

Have you been able to access  the new website before?  On first sign in on the new website, I had to click forgot my password and reset it, per instruction in an Azamara email.  

11 minutes ago, ewenwash said: Have you been able to access  the new website before?  On first sign in on the new website, I had to click forgot my password and reset it, per instruction in an Azamara email.    

Hi, I was aware there was a new website but not received an email from Azamara, however I did reset my password. I can log on to the UK website which shows I have 1 upcoming cruise but unable to view excursions. I've emailed Customer Srrvice but not had a reply yet

Hi Folks I am a TA and I can access TA site and that is part working but no add ons like air travel, on consumer site I cannot log on multiple changes of passwords and help requests but no answers and can't access my cruises booked in my name. this needs fixing real soon

Grandma Cruising

1 hour ago, Llewie59 said: Hi, I was aware there was a new website but not received an email from Azamara, however I did reset my password. I can log on to the UK website which shows I have 1 upcoming cruise but unable to view excursions. I've emailed Customer Srrvice but not had a reply yet

I could see the available excursions after I clicked on Manage My Reservation. That brought up details of my booking and on it was a line headed Excursions with a paper/pencil icon. When I click on the paper/pencil icon it brings up a page where I can scroll down to see the excursions for my booked cruise. Each has a Detail button. When I click on Detail there is more information (although for some there is no more information.

18 minutes ago, Grandma Cruising said: I could see the available excursions after I clicked on Manage My Reservation. That brought up details of my booking and on it was a line headed Excursions with a paper/pencil icon. When I click on the paper/pencil icon it brings up a page where I can scroll down to see the excursions for my booked cruise. Each has a Detail button. When I click on Detail there is more information (although for some there is no more information.  

Yes, it's a nightmare especially for those of us boarding in a month.  Several on my cruise got emails this AM telling us that on-line check-in will not be possible, (even though it says so at the top of the page in our accounts).  We are to check in at the pier in Singapore.  Imagine the zoo that will be.  Thank goodness these ships are small, another good reason for sailing on small ships!

incidentally every time I go to my account, it says I have no upcoming cruises.  Actually I have 3, but that might just be changed to one!!

23 minutes ago, TeaBag said: Yes, it's a nightmare especially for those of us boarding in a month.  Several on my cruise got emails this AM telling us that on-line check-in will not be possible, (even though it says so at the top of the page in our accounts).  We are to check in at the pier in Singapore.  Imagine the zoo that will be.  Thank goodness these ships are small, another good reason for sailing on small ships! incidentally every time I go to my account, it says I have no upcoming cruises.  Actually I have 3, but that might just be changed to one!!

Hi, if I try to log in on Azamara.com, it shows no upcoming cruises, however our cruise isn't until March next year so maybe I shouldn't be worrying too much but really wanted to get a few excursions booked. I can log in on my account on Azamara.co.uk and it does show my cruise booking but I can't see excursions! Not sure what is going on as I haven't had a problem until now. I wonder if its to do with the website update. Will call Azamara if still a problem in a few days. I hope your cruise check I  goes as well as can be expected!

12 minutes ago, Llewie59 said: Hi, if I try to log in on Azamara.com, it shows no upcoming cruises, however our cruise isn't until March next year so maybe I shouldn't be worrying too much but really wanted to get a few excursions booked. I can log in on my account on Azamara.co.uk and it does show my cruise booking but I can't see excursions! Not sure what is going on as I haven't had a problem until now. I wonder if its to do with the website update. Will call Azamara if still a problem in a few days. I hope your cruise check I  goes as well as can be expected!

When you see your cruise booking, is there a box marked Manage My Reservation, have you clicked on it. When I click on it and scroll down on the page I get there’s a line saying Excursions on the left and a paper/pencil icon on the right. When I click on the icon a scrollable list of excursions for my cruise comes up. They all have a ‘button’ marked Detail. For many of the excursions clicking this gives more information.

15 minutes ago, Llewie59 said: Hi, if I try to log in on Azamara.com, it shows no upcoming cruises, however our cruise isn't until March next year so maybe I shouldn't be worrying too much but really wanted to get a few excursions booked. I can log in on my account on Azamara.co.uk and it does show my cruise booking but I can't see excursions! Not sure what is going on as I haven't had a problem until now. I wonder if its to do with the website update. Will call Azamara if still a problem in a few days. I hope your cruise check I  goes as well as can be expected!

information technology is difficult, and this is a major and moving target redo of a website.  With a lead of 1 yr, I'd let it settle down a couple months.  I expect to reserve excursions for my April 15 2023 cruise on the ship, since there are no excursion descriptions.

8 minutes ago, ewenwash said: information technology is difficult, and this is a major and moving target redo of a website.  With a lead of 1 yr, I'd let it settle down a couple months.  I expect to reserve excursions for my April 15 2023 cruise on the ship, since there are no excursion descriptions.

Yes, I'm sure things will settle in, but I had about 4 excursions in my basket which I wanted to pay for. Let's keep fingers crossed that they'll still be there when I can get back in. Happy Cruising!

14 minutes ago, Grandma Cruising said: When you see your cruise booking, is there a box marked Manage My Reservation, have you clicked on it. When I click on it and scroll down on the page I get there’s a line saying Excursions on the left and a paper/pencil icon on the right. When I click on the icon a scrollable list of excursions for my cruise comes up. They all have a ‘button’ marked Detail. For many of the excursions clicking this gives more information.

Hi, no unfortunately 

citruscruiser

Since my  login was the same for Royal and Celebrity has anyone had to create a new login to access the reservations?

I never saw an email from Azamara. I tried to log in to the website today and it just said it failed. I changed my password thinking that might help and I can log in now, but it says I don't have any upcoming cruises...we leave in 5 weeks. OY Guess I'll contact customer service. Computer transitions are now fun. Lived through two of those when I was working for a wholesale travel company years ago. Pain in the neck as the company and the customer. 

Changed password…still no future cruise booking showing up, much less excursions we bought so far.   Aarrgghhhh

7 hours ago, Bev/Tony said: Hi Folks I am a TA and I can access TA site and that is part working but no add ons like air travel, on consumer site I cannot log on multiple changes of passwords and help requests but no answers and can't access my cruises booked in my name. this needs fixing real soon

Working on adding a new email.  It’s just going to take time 

7 hours ago, TeaBag said: Yes, it's a nightmare especially for those of us boarding in a month.  Several on my cruise got emails this AM telling us that on-line check-in will not be possible, (even though it says so at the top of the page in our accounts).  We are to check in at the pier in Singapore.  Imagine the zoo that will be.  Thank goodness these ships are small, another good reason for sailing on small ships! incidentally every time I go to my account, it says I have no upcoming cruises.  Actually I have 3, but that might just be changed to one!!

only reason it wound a zoo is if those boarding make it that way.  It’s going to be okay…

3 hours ago, EP824 said: I never saw an email from Azamara. I tried to log in to the website today and it just said it failed. I changed my password thinking that might help and I can log in now, but it says I don't have any upcoming cruises...we leave in 5 weeks. OY Guess I'll contact customer service. Computer transitions are now fun. Lived through two of those when I was working for a wholesale travel company years ago. Pain in the neck as the company and the customer. 

I just got an email that they are now working on those cruises up to 120 days out. Are you working with a TA?  They can confirm with Azamara that everything is good even if you can’t.

No TA, but I'll call tomorrow and check it out. Thanks! 

11 hours ago, TeaBag said: Yes, it's a nightmare especially for those of us boarding in a month.  Several on my cruise got emails this AM telling us that on-line check-in will not be possible, (even though it says so at the top of the page in our accounts).  We are to check in at the pier in Singapore.  Imagine the zoo that will be.  Thank goodness these ships are small, another good reason for sailing on small ships! incidentally every time I go to my account, it says I have no upcoming cruises.  Actually I have 3, but that might just be changed to one!!

4 hours ago, Llewie59 said: Will call Azamara if still a problem in a few days. I hope your cruise check I  goes as well as can be expected!

they are only dealing with those with imminent departures, if your cruise is not for 11 months I would check back in a month or so once (if) they have completed the migration. There are many people travelling in the next couple of weeks that may need more immediate assistance.

1 minute ago, Scots Caz said: they are only dealing with those with imminent departures, if your cruise is not for 11 months I would check back in a month or so once (if) they have completed the migration. There are many people travelling in the next couple of weeks that may need more immediate assistance.  

Hi, yeah I will, just wondered if it was me or anyone else having issues! Just wanted to get excursions sorted and paid.

7 hours ago, Llewie59 said: Hi, if I try to log in on Azamara.com, it shows no upcoming cruises, however our cruise isn't until March next year so maybe I shouldn't be worrying too much but really wanted to get a few excursions booked. I can log in on my account on Azamara.co.uk and it does show my cruise booking but I can't see excursions! Not sure what is going on as I haven't had a problem until now. I wonder if its to do with the website update. Will call Azamara if still a problem in a few days. I hope your cruise check I  goes as well as can be expected!

Logged in today on the new site> I had to reset my password then straight in to my account. All points present and correct all upcoming cruises including one in April 2024 there with correct information, Don't see any problems.

36 minutes ago, Belfastman said: Logged in today on the new site> I had to reset my password then straight in to my account. All points present and correct all upcoming cruises including one in April 2024 there with correct information, Don't see any problems.

Hi, very strange! Are you logging in on Azamara.com or Azamara.co.uk? I've reset my password on both and having problems 

Those with cruises 11 months out please wait a bit so those of us with nearer cruises next month can. Get help! You r got plenty of time to get it sorted! 

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About Azamara Cruises

Azamara Cruises are an upscale vacation experience for guests who dream of immersing themselves in new and exceptional cruise destinations. Bespoke itineraries feature longer visits in each port, more overnight stays and exclusive events. Local cultures are celebrated and deeper insight is gained of the wonderful places visited throughout each journey. These exciting itineraries can often be combined with unique overland packages which are rarely offered by other cruise lines.

Azamara is able to truly focus on destinations, in part, because their ships are smaller they are able to get into many ports inaccessible to larger cruise ships. Captivating onboard enrichment programs are specifically designed to further enhance each guest's cruise experience. Destination experts provide lively and informative lectures, classes and programs covering a wide variety of relevant topics.

With a maximum of 700 guests, Azamara's ships provide an intimate cruise experience. Impeccable service, gourmet dining and a warm and inviting atmosphere are among the many pleasures awaiting travelers.

Suites and staterooms are serene and polished, the perfect foundation for sweet dreams. Plush cotton robes and slippers, French bath products, fresh flowers, luxurious Egyptian cotton linens, wireless internet access, flat screen televisions and many other amenities are among the indulgences waiting for guests.

Azamara's fine regional cuisine and world-class wine cellars will delight even the most particular palates. Guests will discover their perfect food for every mood and port. Haute cuisine, comfort food, healthy choices and decadent desserts are all on the various menus. Sommeliers will gladly introduce you to the perfect pairings and global vintages both during your meals and Wine Corner gatherings. Whether you choose to dine in the main restaurant with open seating or one of the specialty restaurants, every meal is a culinary masterpiece. Vegans will be thrilled with the menu just for them!

Challenge yourself and others in various tournaments including darts and trivia. Brush up on your skills with an Art or Bridge Instructor, take an e-learning class such as digital photography or kick up your heels at a line dancing class. Self-care is incredibly important, focus on your overall wellbeing with a selection of pampering services in Azamara's world class Sanctum Spa. Take your health routine to the next level group fitness classes including sunset yoga on deck, Pilates and cycling as well as nutrition classes, personal training and more.

Call now or book online to receive exclusive rates, special deals and extra amenities on your next Azamara cruise.

Featured Azamara Cruise Deals

• Azamara Quest

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Azamara Cruise Ship Profiles, Deck Plans and Public Areas

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Azamara Cruise Highlights

Amenities The amenities of an Azamara Cruise abound. All guests boarding an Azamara cruise will receive complimentary gratuities, specialty coffee and teas, bottle water and soft drinks, transfer shuttles in ports where available, wine with lunch and dinner, and an onboard concierge. Suite guests will also receive complimentary dining in the specialty restaurants and butler service in their suites.

Destinations Unique destinations are truly a strong suit of Azamara. They include many ports where other cruise lines simply do not call on. When designing their itineraries, Azamara includes longer stays and many more overnights. The goal is to allow guests to really immerse themselves into a city, to learn its culture and its history, sample local foods and discover many of the hidden treasures that await them.

Shore Excursions The destinations are everything on an Azamara cruise. The shore excursion programs offered by Azamara allow guests to embrace each port in-depth by taking them to the heart of each port, exploring local cultures, savoring exotic flavors and redefining the way one views the world.

Gourmet Dining Dining onboard Azamara is a culinary delight. The gourmet menus include classic favorites combined with regional favorites. Guests can choose to dine in the main restaurant with open seating or in one of Azamara's specialty restaurants, Aqualina, inspired by the cuisine of Italy, or Prime C, serving prime beef and fresh seafood.

Intimate Ships Azamara's beautiful and intimate ships, Azamara Journey, Azamara Onward, Azamara Pursuit and Azamara Quest each accommodate 702 guests or fewer. Their size is perfectly suited to provide guests with direct access to smaller and unique ports. An immersive cruise experience, country-club ambiance and impeccable service are evident from the moment you board. These ships exude sophisticated style and are brimming with luxurious amenities, desired services and delightful spaces that seamlessly provide a warm and inviting atmosphere.

Enrichment Programs Azamara's onboard enrichment programs further enhance the opportunities for guests to make the most of the ports that they visit. Each port is highlighted by a destination expert providing in-depth knowledge highlighting the history, culture, cuisine, etiquette, art and more. Throughout the cruise the guests can also polish their skills in other areas such as digital photography, Microsoft classes and more.

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