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Reviews 4.8.

2,911 total

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Marc’s service was exceptional

Marc’s service was exceptional, his communication skills were highly effective, he shared detailed information then confirmed my understanding of those details before moving on to answering other questions. I was grateful for Marc’s commitment to giving extra effort and going the extra mile. He confirmed information and was thorough and clear in presenting me with specific guidelines set forth by the airline. Thank you Marc for putting me on the path to a wonderful trip.

Date of experience : May 16, 2024

Reply from CrystalTravel.com

Dear Felice, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

The staff helped me get a full refund…

The staff helped me get a full refund on an unrefundable airline ticket which I could not use because my sister is dying.

Date of experience : May 15, 2024

Dear Joan Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Nick Harrington is the best customer…

Nick Harrington is the best customer service I ever has, he was able to help me with all my needs for my trip. Thank you !

Date of experience : May 10, 2024

Dear Customer, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Great Service from Yami

Yami Murdock was great at booking my flight. He was very patient and attentive on what I needed to know and answered any questions I had.

Date of experience : May 07, 2024

Dear Alfredo, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Lucas was very detailed towards…

Lucas was very detailed towards providing you the best search results. Lucas was very professional to deliver the best to the client.

Date of experience : May 09, 2024

Dear Tanusree, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Lucas was great!

Lucas was great! He took excellent care of me and my student, and was friendly, professional, and knowledgable. He went above and beyond for us, and it made our day!!

Date of experience : May 03, 2024

Dear Callie, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

After a TERRIBLE time buying a ticket, I went with someone else. They charged me anyway, refused refund. Just stole from me. A month later, they made ANOTHER charge - total fraud. DO NOT use this company, they WILL steal from you.

Date of experience : May 04, 2023

Dear Bryan, Thank you for reaching out and sharing your experience with us. I understand how frustrating it can be to go through the booking process only to find out that the seats are no longer available. I'm here to clarify things and help you move forward. As we discussed over the phone, I would like to confirm that we are able to process your refund using the original mode of payment or directly to the cardholder's card. This means that instead of sending a cheque, we can ensure the refund is credited back to the account associated with the card used for the purchase. We believe this will make the process smoother and more convenient for you. Thank you for your patience and attention to this matter. Regards, [email protected]

Nick was outstanding

Nick was outstanding. Followed up promptly when disconnected. Also confirmed receipt to ensure the transaction was done. Great job - seamless. Thanks!!!

Date of experience : April 30, 2024

Dear Mark, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Responsiveness in a difficult situation

A planned business trip to Denmark was in jeopardy, when my connecting flight to LAX was cancelled an hour before its flight time. No other options existed to reach LAX before the international flight departed.International carriers have different policies in these types of situations. Maze, who handled my rebooking for the next flight out of LAX the following day went above and beyond to smooth out the entire process.

Date of experience : April 18, 2024

Excellent service

Excellent service, thanks so much Michael for your prompt and courteous service. Keep up the great work !!

Dear Manoj, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Good experience

I was assisted by Dylan Cooper, my booking was cancelled for no reason, Dylan reached out to me directly and resolved the issue. He even went a step further and gave me a rate that was lower than what was quoted on other websites. I appreciate the support, will definitely use his website going forward. Dylan also reached out after making the booking and confirmed that I will receive support in case of any travel changes, something that’s rare from most travel companies!

Date of experience : April 03, 2024

Dear Bryan, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Martin Smith was great guy who helped…

Martin Smith was great guy who helped me get best deal on my flight ticket.

Date of experience : May 08, 2024

Dear Savita, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Martin Smith handled my reservation

Martin Smith handled my reservation. Everything worked as Martin said it would. Took about 45 minutes and the E tickets showed up in an email.

Date of experience : April 28, 2024

Dear Tom, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Excellent service - Marc Lee

Excellent service - fast, friendly and helpful. Took time to walk me through the process and explained additional helpful tips. My experiences with Crystal Travel agents like Marc Lee have been very pleasant. Thank you!

Date of experience : April 07, 2024

Dear Abbas, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Great customer service

It was great getting help from Martin Smith with resolving some issues during the booking. Great service.

Date of experience : April 26, 2024

Dear Johni, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Deborah was very helpful

I appreciated the phone call after my original reservation didn't go through. Deborah was very helpful. She gave me her information so I could ask for her when I called back and I was able to get her right away. She was pleasant, patient and very helpful.

Date of experience : March 28, 2024

Dear Miriam, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Professional service

Scionn has been very helpful on booking an international flight for me and my wife. He quickly searched related flights when one flight we tried to book was sold out and find what we like. Great professional service.

Date of experience : March 26, 2024

Dear Jiawei, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Yami was the best!

Yami was extremely receptive, patient and helpful to go through multiple options and help finalize itineraries. he even proposed more cost effective itineraries proactively. Yami is an excellent customer service professional. Highly recommend asking for Yami to help with your bookings.

Date of experience : May 01, 2024

I had a great experience booking…

I had a great experience booking several very difficult flights! I worked with MAZE and she was....of course...a-MAZE-ing! She really went the extra mile to provide me the best experience! I felt like a friend was helping me!

Date of experience : April 08, 2024

Dear Customer Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Scionn has been very proactive and…

Scionn has been very proactive and helpful while arranging my adhoc travel plan to India. He was able to understand need of the hour and provide best deal that was possible.

Dear Ajay, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

How can we help?

Welcome to Crystal Travel Customer Support! Are you stuck in the flight booking process, need any modification to your existing ticket, or seeking any travel assistance? Select your concern and raise a request through our website. Our travel experts will guide you through every step of the process to end your travel worries.

For all amendments please fill the below section

Ensure to provide Crystal Travel Reference No (example: MF123456) to complete the request.

Important Information:

• Name must match as on your govt. issued photo ID (e.g. your driver’s license for a domestic flight, or your passport for international travel). You may be denied boarding or entry at your destination if the names are incorrect.
• If your booking is with multiple airlines, there may be separate change policies for each carrier.
• Once your request is submitted, our support team will contact you within 24hrs.

Important Information’s:

• If your itinerary or confirmation email shows that you booked a Basic Economy or Light fare, your reservation cannot be changed. For other types of fares, you may proceed to submit your request
• Date/Route/Airport change may incur airlines penalties, fare difference & admin fee
• Once the request is submitted, our support team will contact you within 24hrs.
• If you cancel a non-refundable flight reservation, you will lose the value of your ticket. Certain airlines only refund the airport taxes (if airport taxes are refundable & subjected to airlines conditions )
• If you are cancel a refundable ticket, airlines cancellation charges with admin fee may incur
• In the event you cancel your flight due to death or Medical reason, documentation is required and it will be purely on the sole discretions of airlines to offer a waiver

We are delighted to hear your experience about your trip with Crystal Travel

Ensure to provide Crystal Travel Reference No (example: CTB1234567) to complete the request.

• We act as an agent between airlines, suppliers and provide services on their behalf. But if timely feedback is received from the customers, the same can be taken with the suppliers/hotels concerned strongly.
• We treat every case in isolation and ensure it is resolved on priority basis

Online Check-in

Share your experience about a completed trip you booked with crystal travel.

Please be advised that you can check-in online 24 hours prior to departure on Airline’s website by using the airline reference Number (example: L84RTL) and your last name.

• Online flight check-in opens 24-48 hours before your flight departure. You'll need your airline confirmation code (example: ABC432)
• We recommend passenger to reach airport 2 hours prior to departure for Domestic Flights and 3 Hours for International Flights
• Depending on your airline, after checking in online you may be able to print your boarding pass, save it to your mobile phone, or pick it up from a kiosk at the airport.
• Airport check-in usually opens 2-3 hours before flight departure

Ensure to provide Crystal Travel Reference No (example: CTB1234567) to complete the request

Baggage Enquiry

• If a flight is 'OPERATED BY' another carrier, or there is "MORE THAN ONE CARRIER" on your booking, the more restrictive baggage policy MAY be in effect. Please contact the carrier(s) directly to clarify this, in order to avoid additional charges. Once form is submitted, we will receive the request this way

Special Service Request

• Please note that we act only as the agents to the airlines and can only advise our clients as per the instructions and guidelines received from the carrier. All special requests such as Meal requests, seat(s) allocation is purely controlled by the airlines who may exercise their discretionary powers on such matters.

Schedule Change

• The first thing to remember is airlines do not guarantee their schedules, which means their obligations and liabilities are limited. If you are unhappy with the new itinerary, you can ask the airline to find a better routing, without penalty. If none is available, in most cases your only choices are to accept the change as it stands, cancel your ticket and apply it to another flight within a year of the issue date, or cancel your ticket and request a refund.
• Industry like air transportation such changes are inevitable and are beyond our control as we act only as the booking agents for the airlines.
• Crystal Travel takes every steps to ensure you are provided with an alternative options in case of Schedule Change

Crystal Travel is a leading online travel company based in the US offering a varied range of travel products like flights, holidays, and hotels across the globe. Established in 1987, we've been serving efficient travel solutions for over 35 years. We stand first in inspiring travel across the US and offering quality customer care services with our prompt and cordial response.

You are browsing through an award-winning independent travel agency where you can explore an extensive range of travel products and budget-friendly deals. Our experienced travel experts are effortlessly focused at assisting with inquiries 24 hours a day, 7 days a week.

We use cookies to ensure that we give you the best user experience. Cookies are used to serve you relevant ads, promotions and other information. If you continue to browse our website without changing your browser setting, we'll assume that you are accepting our cookies policy from Crystal Travel.

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• Email-only deals delivered right to you
• Discounted deals from hundreds of airlines
• Special promo codes & discounts

Get Promo Code and Get up to £15 OFF.

If you’re planning your next adventure, we’ve got the best cheap flight deals ready to whisk you away to your favourite locations. Whether it’s a fast-paced city escape in bustling New York, exotic weather in the Philippines, or a far-flung trip to Sydney you’re seeking, we’ve got a variety of cheap flights available from London and other major airports. We have close partnerships with over 150 airlines, meaning Crystal Travel customers can benefit from exclusive flight deals and discounts and travel to their dream destinations, for less.

• Top Destination

When it comes to the top cities all around, they all have a few things in common. Whether it is the bustling cosmopolitan of New York, exotic scenes of Paris, pristine beaches of Manila, or the stunning Middle East beauty of Dubai, travellers always flock to these cities. As a result, flight tickets are always scarce and often over budget. But fret not! With Crystal Travel, you can fly to these premium cities without hassle. We have some of the cheapest flight tickets for all the major cities around the globe. Now, get your flight tickets to the top destination from our website and get ready for your trip.

The world’s best destinations are home to some of the most exemplary attractions around the globe, from the lands across the Atlantic and the Mediterranean to the island continent of Australia and magnificently vast Asia. Planning a trip to any of these destinations can be full of struggles in terms of budget and flight selection. But, do not worry, Crystal Travel has partnered with several airlines to offer some of the most affordable flight deals on your flight booking. Now, you can travel to your favourite destination hassle-free and at affordable prices.

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7 Hidden Gem Islands In The US

Discover underrated seaside paradise islands in the US promising a cozy and rewarding vacation away from the crowds of popular destinations.

• Discover hidden gem islands like Block Island for a peaceful summer escape away from the crowds.
• South Bass Island offers a tranquil Lake Erie getaway with stunning attractions and natural preserves.
• Escape the bustle of metro cities and enjoy outdoor activities on serene Mackinac Island in Michigan.

Summers are loved by many; it’s the time when you can turn your leisure mode on and say yes to all sorts of invigorating adventures and relaxing experiences. With a variety of top-rated summer vacation destinations in the US , it’s even easier to make travel plans and tick off your bucket list of activities.

However, it’s no surprise that warmer months are the peak travel season in America, and all dreamy island getaways in the USA like Anna Maria Island and Key West will be overcrowded and not-so-peaceful. To help you bypass the chaos of popular yet incredibly busy islands, we’ve rounded a list of lesser-known, hidden gem islands in America for a vacation, each with glistening coastlines, serene trails, and cozy vibes.

10 Off The Beaten Path US Destinations Worth Visiting Before The End Of Summer

7 block island, rhode island, enjoy horseback riding (or riding a moped) along the beautiful beaches and trails, as well as birdwatching.

Nestled in the south of mainland Rhode Island, Block Island is a laid-back summer getaway destination with a surprisingly calm and magical aura. This is the place where you can commune with nature and try new experiences away from the crowds of popular islands in America in the summer.

During the summer season, you can enjoy all the quintessential activities like sailing, hiking, kayaking, and fishing. Additionally, you can go for pony rides and sunset beach rides (consider contacting Rustic Rides Horse Farm to book a guided tour) and rent a moped to witness the Island’s breathtaking beauty.

6 South Bass Island, Ohio

Explore the glory of put-in-bay, picnic in serene state parks, and behold crystal formations in caves.

Yet another paradise escape in the US is South Bass Island. It’s a quaint, small island in western Lake Erie brimming with spectacular attractions and umpteen things to do. Aka Put-in-Bay Island, this is your gateway to discovering the full Lake Erie Island experience and reveling in easygoing island vibes.

Moreover, the presence of spellbinding natural preserves and caves, ancient sites and museums, and stunning beaches and boardwalk makes this a must-visit summer vacation spot in the US.

5 Islamorada, Florida

The sport-fishing capital of the world - also famous for kayaking, swimming, and camping.

Islamorada is one of the most charming islands in the Florida Keys with a small-town vibe , known for its homey atmosphere. It’s an angler's paradise, featuring several top-notch charters and fishing resorts for unrivaled backcountry and flats fishing opportunities.

During the summer months (June to August), angling enthusiasts can target popular species like mahi-mahi, tarpon, trout, and snapper in a gorgeous fishing environment. Fishing aside, you can embrace ultimate relaxation by relaxing on white sandy beaches, visiting famous state parks, or partaking in snorkeling, diving, kayaking, and other water activities to beat the summer heat in style.

Islamorada Vs. Key Largo: Figuring Out Which Sunshine State Destination Is Perfect For You

4 great diamond island, maine, a private island community featuring picturesque trails, a 5-star restaurant, and stunning marina.

If the idea of relaxing on sheltered beaches, exploring lush green stretches of forests, and staying in top-rated accommodations excites you, plan a visit to Great Diamond Island. This serene retreat is a part of Portland city minus the excessive noise and buzz of the city crowds.

Spending a weekend here during the warmer months is a guarantee of endless family fun; from searching for sea glass near the beach to riding bikes and witnessing serene sunsets, everything allows you to unplug and make core memories with your loved ones.

3 Mackinac Island, Michigan

Indulge in outdoor activities, explore unique rock formations, and enjoy a laid-back vibe.

Perched between Lake Huron and Lake Michigan, Mackinac Island is a tranquil destination, famed globally for its Arch Rock formation and spectacular sunset views. During summer, this incredible vacation destination appeals to many laid-back travelers who want to ditch the bustle of metro cities and enjoy a range of fun activities without feeling overwhelmed by tourists.

When here, visit the hidden caves and rock formations, see famous archeological sites and museums, and try your hand at open-water swimming, kayaking, paddleboarding, parasailing, and more.

7 Cheap Islands In The US That Are Caribbean Alternatives

2 daufuskie island, south carolina, enjoy historical and artisan tours, visit environmental preserves, and go for a round of golf.

Accessible only via private boats or ferries, Daufuskie Island is a secluded island destination, a perfect escape to kiss goodbye to stress and revel in good vibes. Tourists visiting this little-known island in summer are spoilt for choices, from horse riding and golf games to visiting beautiful wineries and art galleries.

Moreover, you can also enjoy water sports or book private dolphin-watching tours to unlock exhilarating experiences.

While planning your trip to Daufuskie Island, reserve an evening to savor the peace at Daufuskie Island Beach; it boasts lovely vistas and is rated as one of the best yet least-crowded beaches in South Carolina .

1 Balboa Island, California

A stunning man-made island featuring a quiet, old-fashioned boardwalk and tons of outdoor activities.

Nestled within Newport Beach, Balboa Island makes a great, quieter summer vacation destination. Famous for its pristine beaches, million-dollar homes, family-owned taverns, and local eateries, this scenic man-made island is perfect for those who are up for relaxation and exploration but aren’t a fan of crowded locations.

When here, visit museums and exhibits, enjoy water sports, and book a whale-watching tour to view giant blue whales, humpback whales, gray whales, and more!

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Barge Strikes Bridge in Galveston, Causing Oil Spill

No injuries were reported when the barge struck a bridge that connects Galveston, Texas, to a small island along the Gulf of Mexico, causing a partial collapse.

By Remy Tumin

A barge struck a causeway connecting Galveston, Texas, to a small island on Wednesday morning, sending debris and oil into the bay, officials said.

The Pelican Island Bridge was hit around 10 a.m., the city of Galveston said in a statement , and the causeway was closed to car traffic until further notice, shutting off the only road to the island. There were no reported injuries. The bridge connects the north side of Galveston Island with the south side of Pelican Island, which is home to a Texas A&M University campus and two museums.

The barge has a capacity of 30,000 gallons, but it was not clear how much oil had spilled into Galveston Bay, the Galveston County Office of Emergency Management said on social media .

Vessel traffic in the channel was temporarily halted, county officials said, and the structural damage to the bridge was being assessed by the Texas Transportation Department. The cause of the accident was not immediately known. Power was temporarily interrupted on Pelican Island but had been restored by Wednesday afternoon.

Richard Freed, vice president of the marine division of Martin Midstream Partners, said the barge is owned and was being operated by one of its subsidiaries, Martin Operating Partnership. The accident occurred, he said, when the barge broke loose from its tow and “drifted” into the bridge.

The spill, which he described as “limited,” had been contained by Wednesday afternoon, he said.

“We have personnel on site assessing the damage,” Mr. Freed said in an emailed statement. “The company has already engaged a salvage company to assist with the removal of the barge from the bridge area.”

The accident occurred on the same day that a senior U.S. Coast Guard official told a congressional committee that states and other bridge operators should be evaluating the types of vessels traveling near bridges, particularly older ones.

The official, Vice Adm. Peter Gautier, was testifying before the House Transportation and Infrastructure Committee, which is examining the federal response to the cargo ship crash on March 26 that knocked down the Francis Scott Key Bridge in Baltimore, killing six people and deepening anxieties about the state of the country’s infrastructure.

The city of Galveston said in its statement that emergency management officials from the city, state and university responded to the crash on Wednesday, adding that the U.S. Coast Guard was assessing the extent of the spill and would “initiate the containment and cleanup processes.”

Texas A&M University at Galveston said on social media that power had been restored to the campus, which is home to the school’s marine and maritime program.

Aerial footage from KHOU-TV , a CBS affiliate, showed a collapsed portion of what appeared to be an abandoned railroad bridge that ran alongside the causeway. A large chunk of concrete and metal lay across the bow of the barge as a long vein of oil leaked from it into Galveston Bay. Emergency responders gathered on the road surface, and live footage showed pickup trucks arriving on the bridge.

The Pelican Island bridge is just west of the Port of Galveston, a deepwater shipping channel that is among the busiest cruise ports in North America. More than 900 cruise and cargo ships and other vessels pass through the port every year, according to its website .

The bridge to Pelican Island was built in 1959 and carries an average of about 9,100 cars a day, most of which are heading to and from the campus, according to The Houston Chronicle . Most of the island is undeveloped, with only a single major road running across it.

In March, The Galveston County Daily News reported that the Port of Houston Authority had approved an agreement with Galveston County to provide land for a new $100 million vehicular bridge and $300 million for a rail bridge to the island.

Remy Tumin is a reporter for The Times covering breaking news and other topics. More about Remy Tumin