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Making our mark on the travel industry

Supported by some of the biggest names in travel.

Online Travel Group Limited

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• Company No. 09677936

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TRAVEL ONLINE GROUP LIMITED

• Age: 8 Year(s)
• Directors: 2
• Company No: 10070574
• Directors & Secretaries
• Mortgages & Charges

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TRAVEL ONLINE GROUP LIMITED Credit Report

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Private limited with Share Capital

Active - Accounts Filed

18 March 2016

79110 Travel agency activities - Travel agency activities

Available to 27 Dec 2023. Next accounts due by 31 Dec 2024

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Posted by Phil Davies on Nov 11th, 2022 at 14:20

Online travel group Travcorp Holdings breaks £100 million sales barrier

Parent of Destination2 and HolidayGems reports record growth in Q3 update

Online group Travcorp Holdings has reported to have surpassed £100 million in sales for the first time following record growth in the first quarter of 2022.

The parent of online tour operating brands Destination2 and HolidayGems made the disclosure with two months of trading still to go this year.

Market share gains in all key trading areas have been made including the UAE, Indian Ocean, Thailand and the Caribbean resulting in more than 300,000 bed nights confirmed to date, according to the company. 

A company statement said: “The unique mix of affordable long-haul luxury and value driven short-haul holidays has allowed the group to flex and capitalise on volatile market conditions which has challenged the travel industry throughout the year.”

New destinations such as the US and South Africa are due ti be added in the first quarter of next year.  

The group’s procurement strategy and strong financial position following a minority investment from private equity firm BGF last year has been a key contributor to its performance as directly contracted properties now account for 80% of it’s long-haul business.

New key appointments are to be announced in early 2023, with the business recruiting for a managing director to oversee the next stage of growth.

The arrival of a new head of marketing and chief technology officer this year have given the business a sharp focus on brand reputation, revenue growth and customer engagement.

The company employs 120 people, trading from three UK locations.

An improved benefits and incentive package for its UK staff has also been introduced.

Executive chairman Andrew Botterill said:  “ The knowledge within our business is impressive and has driven our results this year. 

“The work that we put in during the pandemic has become the platform for our growth which together with a strong balance sheet and a strengthened senior management team gives me a firm belief that we can and will become one of the most progressive travel groups in the UK. 

“Operationally, 2022 has been a huge challenge particularly around airline changes and cancellations. 

“Whilst we know 2023 will be challenging, we are focused on growth and we are confident that we can do that organically and through potential acquisitions. 

“We are one of the fastest growing travel groups in the UK  and our partners trust us to deliver on our promises. The customer will continue to be at the heart of everything we do in our belief that ‘everyone deserves a little luxury’.”

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the world’s leading provider of online travel and related services

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Board of Directors

The Board of Directors' primary purpose is to provide oversight and direction for FCTG’s executive team. The board is responsible for setting the rover strategic direction, approving important decisions and providing guidance to the business. The board also ensures the FCTG is operating responsibly and ethically while fulfilling legal and financial obligations.

Graham Turner, Chief Executive Officer, appointed to FCTG board 1995. Graham “Skroo” Turner worked as a vet in western Victoria before moving to London. In London, he and friend Geoff “Spy” Lomas, both of whom were working as vets, took their first steps into the travel industry in 1973 when they invested the equivalent of $A1300 in an ageing bus and started operating budget double-decker bus trips around Europe, North Africa and Asia. Skroo’s initial involvement with Top Deck ended in the mid 1980s, when he and his colleagues sold the business to management and devoted their full attention to Flight Centre, a business that had less than 30 shops at that time. As the long serving chief executive officer and managing director of the public company that grew from the small band of Flight Centre shops, Skroo has since presided over a golden era of growth and prosperity for Flight Centre Travel Group Limited.

Robert Baker was appointed as a non-executive director on 20 September 2013. His other positions with FCTG are Audit & Risk Committee Chairman and Remuneration & Nomination Committee member. Rob was formerly an audit partner of PriceWaterhouseCoopers, with experience in the retail, travel and hospitality sectors. Rob holds numerous positions outside of FCTG which include Chairman of Goodman Private Wealth Ltd since October 2014, Chairman of Archdiocesan Development Fund, Catholic Archdiocese of Brisbane since January 2018, Chairman of the Audit and Risk Committee of Australian Catholic University Limited since May 2015, and, Chairman of RightCrowd Limited since August 2017.

John Eales was appointed by the FCTG Board in 2012 as non-executive Director, and is chairman of the Remuneration & Nomination Committee, and also a member of the Audit & Risk Committee. After retiring from rugby in 2001, John has served in executive or advisory positions with a number of companies and organisations. John co-founded the Mettle Group in 2003 – a corporate consultancy which was acquired by Chandler Macleod in 2007 and was a director of QM Technologies in the lead-up to its IPO in 2007 and its subsequent acquisition by Computershare in 2009. Currently, John sits on the Magellan Financial Group, Executive Health Solutions and FUJIFILM Data Management Solutions Pty Ltd boards. In addition, he is an occasional lecturer at Sydney’s University of Notre Dame and continues to consult to other major Australian and international companies in the field of leadership, people and corporate culture. John is a columnist with The Australian Newspaper in the fields of both sport and business and the author of two books, Learning From Legends Sports and Learning From Legends Business.

Colette was appointed as a non-executive director on 7 February 2018. Colette has a 40-year career in retail, marketing and distribution. She has served as a director and advisory board member for both Not-For-Profit enterprises and government boards. Having held senior roles at David Jones, Pacific Brands and Premier Investments, Colette has played a key role in Australian retail industry using her deep brand, consumer insights, digital and marketing experience to develop strategy and grow businesses. She has served both on the advisory board of Australian Fashion Week and the Melbourne Fashion Festival. Additionally, Colette has used her unique consumer insights to advise CSIRO, The Federal Innovation Council and the business advisory boards of various Federal Trade and Investment Ministers. Colette is now a non-executive director of FCTG and also serves on the boards of a number of public companies.

Kirsty Rankin was appointed to the FCTG Board on 25 August 2022. Kirsty is an entrepreneur & former CEO with global experience in data-driven insights, digital transformation, loyalty programs, customer engagement & new product development across multiple industries, organisations & geographies. Kirsty was CEO of Pinpoint Pty Ltd, an organisation that specialised in cultivating customer loyalty and engagement programs, prior to its sale to Mastercard in 2014 & subsequently a global executive with Mastercard in the USA. She is also a non-executive director of Azupay (privately-owned real-time payments platform), Stone & Chalk (leading innovation start-up & scale-up hub) & Skyfii, an ASX-listed omni-data intelligence company. Kirsty has vast experience in developing capacity in data-driven customer insights, managing digital transformation and developing and implementing customer loyalty programs. Kirsty is also a member of FLT’s Remuneration and nomination committee, and the Audit and risk committee.

Gary Smith, non-executive Chairman, appointed to FCTG board 2007. Gary has extensive tourism industry experience and has served on a diverse range of boards and tourism industry related bodies during the past 30 years. Gary is a Fellow of the Australian Institute of Company Directors and the Institute of Chartered Accountants. He is a director of Michael Hill International Limited and National Roads and Motorists Association Limited, trading as NRMA.

Graham Turner, appointed to the FCTG board in 1995, started his career as a vet before entering the travel industry by investing in a budget double-decker bus travel company in 1973 with a friend in London. He later sold this business and focused on developing Flight Centre from a small chain into a major public company.

Robert Baker, appointed as a non-executive director in 2013, formerly an audit partner at PriceWaterhouseCoopers. He holds positions in various organizations, including Chairman of Goodman Private Wealth Ltd and other committees.

John Eales, appointed in 2012, is a former rugby player and co-founder of the Mettle Group, later acquired by Chandler Macleod. He holds several board positions and is involved in leadership consulting. He also writes for The Australian Newspaper and has authored two books.

Appointed in 2018, Colette Garnsey has had a 40-year career in retail, marketing, and distribution, holding senior roles at notable retail firms and advisory positions on government and non-profit boards.

Kirsty Rankin, appointed in 2022, is an entrepreneur with experience in customer loyalty programs and digital transformation. She has held CEO roles, including at Pinpoint Pty Ltd, and is a non-executive director at several organizations.

Gary Smith has been the non-executive Chairman since 2007, with extensive experience in the tourism industry and various directorial positions in related organizations.

Senior Executive Team (Taskforce)

Taskforce are responsible for implementing the strategic direction of the company. The team consists of senior-level executives representing each pillar of FCTG including Leisure, Corporate and Supply. Responsible for driving growth and profitability, managing risk and executing long-term plans to the FCTG’s success and sustainability over time.

Adam Campbell became Flight Centre Travel Group Chief Financial Officer (CFO) in August 2015, after previously serving for a number of years as the company's Australian CFO. Since his appointment, Adam has worked closely with Global Managing Director and CEO Graham "Skroo" Turner, the Board and other members of the global taskforce to spearhead a number of key business initiatives. During this time, Adam has also overseen a period of significant cultural and environmental change both within the finance community and beyond. Adam is passionate about the commercial and strategic role of finance, the importance of robust governance and risk frameworks and the need to constantly reinvent yourself as a company, a function and an individual.

Chris Galanty began his career in Flight Centre’s Putney store as a Consultant. That was 1997, during its start-up phase when the company had under 10 shops in the UK, around 20 staff. Since then, Chris has progressed through the company working as a Store Manager then subsequently as an Area Manager and General Manager. In 2004, he was appointed Managing Director of Leisure and in 2007 Managing Director of Flight Centre Travel Group (FCTG) UK. In 2009, Chris also took on responsibility for FCTG Limited's South Africa market. Then in 2016, Chris was appointed as the Managing Director Europe, Middle East and Africa (EMEA), which encompasses nine brands with a collective turnover of £2.2bn and employs over 3200 people. Today, Chris is a key member of FCTG’s global executive leadership team in his current role as the Chief Executive Officer of Corporate and is responsible for FCTG’s growth in the corporate travel sector globally.

James Kavanagh began his travel career as a consultant in Dublin in 1997 at Corporate Travel Partners (now FCM) after completing the IATA/UFTAA advanced diploma in Travel & Tourism. He went on to spend a number of years at Carlson Wagonlit Travel in operations and account management and also lectured the Travel & Tourism diploma at college in Ireland. In 2004, he joined the Flight Centre Travel Group (FCTG) and rapidly progressed his career through roles in account management to Operations Leader, and in 2009 he became the General Manager of FCTG’s corporate division Queensland. In 2013 he became the National General Manager of FCM Travel Solutions and he went on to become the Executive General Manager of FCTG’s corporate brands (FCM Travel Solutions, Corporate Traveller, Stage and Screen and cievents) in 2018. During this time the corporate business grew to become the largest TMC in Australia winning many accolades. During the 2022 fiscal year, James was appointed CEO of the global leisure business.

Charlene Leiss joined Flight Centre Travel Group (FCTG) during the Boston-based Garber’s Travel Service acquisition by FCM Travel Solutions in 2007. During her time at Garber’s Travel Service and later FCM Travel Solutions, Charlene headed up the FCM’s Travel Manage Services (TMS) as Vice President Sales. As a highly successful business leader, Charlene was appointed to President for corporate brands USA in 2015. Charlene is now the Managing Director for FCTG United States of America and key member of FCTG’s global executive leadership team.

Steve Norris began his career with Flight Centre as Store Manager in 2002. Since then, he has progressed from Store Manager to heading up land product. In an upward trajectory, Steve became the UK Marketing Director in 2007, General Manager of Flight Centre Brand UK in 2009 and then Managing Director of Corporate in 2011 for Europe, Middle East and Africa (EMEA). Steve is now the Managing Director for Flight Centre Travel Group EMEA and a key member of FCTG’s global executive leadership team.

Graham Turner, CEO since 1995, began his journey in the travel industry after a career as a vet, co-founding a budget travel operation in Europe, North Africa, and Asia with a converted bus. This venture evolved into the Flight Centre Travel Group. Turner's leadership has seen the company expand from a small chain to a major public entity.

Adam Campbell joined FCTG as Chief Financial Officer in August 2015, previously serving as Australian CFO. His tenure has been marked by significant strategic and financial initiatives, alongside a period of cultural and environmental shifts within the company. Campbell is committed to the evolving role of finance in corporate governance and innovation.

Starting his career in 1997 at Corporate Travel Partners, James Kavanagh moved to Flight Centre Travel Group, where he advanced from account management to becoming the General Manager of FCTG’s corporate division in Queensland by 2009. Later, he led FCTG's corporate brands and was appointed CEO of the global leisure business in 2022, contributing significantly to its growth.

Chris Galanty began at Flight Centre in 1997 as a Consultant and climbed up the ranks to become the CEO for Corporate. Overseeing operations across Europe, Middle East, and Africa, he now plays a crucial role in the global executive leadership, focusing on the corporate travel sector.

Greg has worked for Flight Centre Travel Group for more than 20 years in the company's air, product and supply businesses. Greg was announced CEO of Supply in January 2023.

Charlene Leiss, with FCTG since the acquisition of Garber’s Travel Service by FCM Travel Solutions in 2007, has held various leadership roles, most notably as President for corporate brands USA. Currently, she is the Managing Director for FCTG in the United States, overseeing the strategic direction in the Americas.

Steve Norris's career with Flight Centre began as a Store Manager in 2002. His career trajectory has included roles such as UK Marketing Director and General Manager, progressing to Managing Director of Corporate for Europe, Middle East, and Africa. Norris is a key figure in FCTG’s leadership, focusing on market expansion and operational leadership across diverse regions.

Bertrand is the Managing Director for the Flight Centre Travel Group in Asia, after being in the role of General Manager for FCM Asia since 2015. Bertrand started his career in the telecom industry in Europe working for Orange and then moved to the aeronautical giant Airbus to lead the sales and marketing department of their IT division. He held multiple global management roles within Amadeus, an IT leader of the travel industry before joining FCM.

Lincoln joined Flight Centre Travel Group in March 2023. Lincoln's career spans more than 25 years, with roles at large multinational resources companies such as BHP, South32 and Thiess. More recently, Lincoln has worked with Virgin Australia and Uniting Care Queensland.

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TRAVEL ONLINE LIMITED

Company number 09785001

• Company Overview for TRAVEL ONLINE LIMITED (09785001)
• Filing history for TRAVEL ONLINE LIMITED (09785001)
• People for TRAVEL ONLINE LIMITED (09785001)
• More for TRAVEL ONLINE LIMITED (09785001)

Next accounts made up to 30 September 2024 due by 30 June 2025

Last accounts made up to 30 September 2023

Confirmation statement

Next statement date 25 March 2025 due by 8 April 2025

Last statement dated 25 March 2024

Nature of business (SIC)

• 79110 - Travel agency activities

Previous company names