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Te Anau is the gateway to the Fiordland National Park and the closest town to Milford Sound. Located on the shores of Lake Te Anau and bordering Fiordland National Park, Te Anau township is an attractive town that is a destination in its own right as well as a base for trampers and visitors to the fiords.  Two and a half hours drive from Queenstown , the Milford Road begins in the centre of Te Anau.

Aerial View of Lake Te Anau

In Te Anau, you can visit the amazing Te Anau Glowworm Caves . Described by the Sydney Morning Herald as “one of the most unusual limestone cave experiences on the planet”, a visit to the Te Anau Glowworm Caves should be part of any visit to this wonderful region.   

For a taste of one of the world’s greatest walks, the Milford Track, spend a day with us on a  guided day walk .

Te Anau is also the departure point for our day and overnight cruises in Milford Sound or Doubtful Sound .

About Te Anau

Created by the gouging of a massive glacier, Lake Te Anau is New Zealand’s second largest lake, and the largest in the South Island by area. By fresh water volume, it is the largest in Australasia.

The town of Te Anau located on the lake’s eastern shores has a small resident population which swells 10 times or more during the height of the summer season when people come to visit the fiords but also to holiday in the town itself. It’s a popular tourism destination throughout the year with a wide range of things to do and places to eat and stay.

If you’re here to explore Fiordland, it’s a great place to be based, but be sure to not miss the town’s own attractions such as the Te Anau Glowworm Caves – a rare example of a living, still forming cave system.

Getting There

Te Anau is about a 2.5 hour drive from Queenstown and around 5 hours from Dunedin. If self-driving to Milford Sound, most people prefer to overnight in Te Anau. This break makes the drive into/out of Milford easier and more enjoyable.

The eastern shoreline of Lake Te Anau, where the town is located is in the rain shadow of the great mountains of Fiordland receiving around 75cms annual rainfall. Across the lake on the western side, the densely forested mountains are fed by more than 250cms of rain each year.

Prior to European settlement, Maori would travel and stay in this area in search of Pounamu (Greenstone) and food. The Milford Track of today (which begins at the northern end of Lake Te Anau) is an old Maori Pounamu trail rediscovered in 1888 by Quinton McKinnon.

Early European settlers came for the vast tracts of land to run sheep and there are many tales of pioneers who arrived for gold prospecting and other ventures. Since then, people have come to establish businesses in deer recovery, farming and most importantly for the town’s development, tourism.

Originally named Te Ana-au, Maori for 'The cave of swirling water’, the region’s name provided a clue for caver Lawson Burrows who discovered the underground network of caves in 1948 after a 3 year search. After squeezing through a place where a stream emerged from under rocks on Lake Te Anau’s western shores, he surfaced into a cavern shimmering with glowworms.

The settlement at Te Anau was first surveyed in 1893 shortly after the Milford Track opened. The opening of the Homer Tunnel in 1953 completed road access to Milford Sound leading to the development of Te Anau as a town and a tourism boom. In 1954, RealNZ was established by local couple Les and Olive Hutchins.

Did You Know?

Original power station plans required Lake Manapouri be raised up 30m, it would have devastated much of the area’s beauty.

Almost 10% of NZ’s population signed the 'Save Manapouri' petition. Two of the leaders of this protest movement were ReaNZ's owners, Les and Olive Hutchins.

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Explore the breathtaking beauty of Milford Sound with RealNZ. Let our friendly and knowledgeable team guide you through this natural wonder.

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Cabinet/Café-style food and barista coffee available for purchase on board.

Prices valid until 30 September 2024, are per person and based on a Milford Sound Cruise departing Milford Sound. Infants (0-4 yrs) carried free of charge. Coach connections are available from Te Anau and Queenstown (extra cost).

If cancelling or amending a retail booking, a refund will only be granted when RealNZ receives notification 24 hours prior to departure.

You'll travel beneath the majestic Mitre Peak towards the Tasman Sea and nudge up close to some of New Zealand's most incredible waterfalls. During your 2 hour cruise, our passionate nature guide will guide you through Milford Sound, share stories of its rich history and help you to spot the unique wildlife that call Fiordland home. Coach connections are available from Queenstown and Te Anau (extra cost). See our website for more information.

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How To Get To Milford Sound On A Day Trip With Real Journeys

October 7, 2018 By //  by  Michael 4 Comments

Want to do a Queenstown to Milford Sound bus tour? I have a suggestion for you. Use Real Journeys. Yes, there are lots of options to do a day trip to Milford Sound by bus, but when I asked my hotel to book me the best Milford Sound tour from Queenstown, they didn’t hesitate to book me with this company.

And it’s easy to see why:

Attention to detail.

Table of Contents

Queenstown to Milford Sound with Real Journeys

I really don’t like tour buses. I’m 6’1″ (about 184 cm) and they are always cramped and uncomfortable for me. And when the journey is longer than a couple of hours, I’m usually ready to cry when I get off.

The day trip to Milford Sound from Queenstown was roughly 5 hours. And…

…it was great!

The Real Journeys coach has lots of leg room, even for someone my size. It was a very comfortable ride.

But beyond comfort, there was a lot more. It all started with our driver, Brian.

Brian was a natural storyteller. He didn’t just give you facts. He gave you experiences. When Brian was telling a story about an ancient “beer” brewed by Captain James Cook to help with scurvy, he didn’t just give you the Wikipedia entry – he told you that he found it for sale somewhere and how awful it was to drink.

Stuff like that.

Brian was knowledgeable. He was funny. He didn’t talk too much or too little. Brian was the Goldilocks of drivers. He was just right.

Cost of a Milford Sound bus tour with Real Journeys

I booked it through my hotel, and the price was approximately $200 NZD – or about $135 USD. That’s about normal for most bus trips that include a Milford Sound boat tour when you get there.

In addition, I opted to buy a box lunch for $20 NZD. Here’s what you get:

• half a sandwich
• bottle of water (which you likely had anyway).

Not worth it, in my opinion. It’s not that anything tasted bad. It was actually OK. It’s not even about the value. But I recommend buying something you actually want  either in Te Anau or back in Queensland.

The Real Journeys bus

As I said before, I don’t like buses. Not even a little bit. But this one was different. There was lots of legroom, even for me. And the seats were comfortable.

However, it was the little things about this bus that made me, and everyone else, appreciate it.

The bus was very clean

This bus was immaculately clean. I mean, spotless. Clearly, someone went through this bus with an eye for detail. If you happened to drop food on the floor, you might have picked it up and ate it anyway!

The windows were spotless

The windows were perfect. First, they were very large. Second, the ceiling was a big window, too. But more important than all that was that they were crystal clear.

There wasn’t a spot on them, inside or out. There was absolutely no excuse not to be able to get a great picture!

This was my absolute favorite feature. There are two USB ports for every seat. Keep in mind that this day is twelve hours, and you’re on the bus for several hours of that.

And you’ll be taking a LOT of pictures, so you’re going to be using your smartphone a ton and it will need charging.

I appreciated this because I not only had to charge my phone, but I also had a camera and a stabilizer that needed to charge.

Yes, I carry too much stuff, but it was nice to be able to keep it powered up!

Translation

The entire journey was translated for Japanese and Mandarin-speaking guests. Each of them got a set of headphones to listen to the translation.

The English version of the tour was broadcast on the main speakers.

I asked a Chinese passenger about it, and she said it was excellent.

Real Journeys Bus tour to Milford Sound

To my amazement, the 5 hour trip was not awful. In fact, it was quite a nice trip!

My Real Journeys bus picked me up right outside my hotel – the Millennium Hotel in Queenstown.

You can book accommodations in Queenstown right here.

If you book a Real Journeys bus tour to Milford Sound, you’ll get a ticket that you need to hold onto. It’s your bus and boat ticket. For those who included a meal option in their package, that’ll be attached to the ticket and you’ll use it on the boat.

Be sure to make a toilet stop before you get on the bus. You know you’ll have at least one coffee or tea before you leave, and it will be two hours before you see another toilet.

“Go” before you go!

Stops along the way

Besides the truly indescribable scenery, the logistical thing I liked most about the trip with Real Journeys is that they had well-planned stops on their Milford Sound day trip.

There was always a good reason for each stop – they weren’t just leg stretchers.

The first stop you’ll make on the bus trip to Milford Sound by bus is Te Anau – a small town a couple of hours southwest of Queenstown. We stopped here for about 40 minutes.

At Te Anau, the Real Journeys bus parks at a place called “Kiwi Country.”

It’s a bit of a tourist trap, to be sure, but they have decent coffee. And the food – well, it’s OK. On the way back though, it’s more palatable because a lot of it is half price!

At Kiwi Country, you can get souvenirs, New Zealand clothing, trinkets, and more. Then it’s back on the bus for the ride to Milford Sound. Your coach may also pick up a few more passengers here.

Many people say Te Anau is a great destination in and of itself. Check it out ! People going from Te Anau to Milford Sound will probably get on the bus here, too.

Eglington Plains

There are 3-4 more stops on your Milford Sound bus tour, including the Eglington Plains. Scenes from both The Lord of the Rings and Alien: Covenant were shot here.

Get off the bus and take your picture with massive mountains and a vast plain as your backdrop.

It’s amazing!

Mirror Lakes

You also stop at Mirror Lakes, where you’ll do a short, five-minute walk along a boardwalk that leads you right down to the water.

On a calm day, this water is like glass – disturbed only by the ripples of swimming birds and other wildlife that make their homes here.

Both Mirror Lakes and Eglington Plains offer stunning views of mountains that, quite frankly, make you feel small and insignificant in the grand scheme of things.

Monkey Creek

Need a water refill on your journey? Preferably free? No problem! On this stop, you can refill your water bottle with the crystal clear and immaculately clean glacier water from the creek.

There’s also a very good chance you’ll see a bird called a kea here.

A kea is an olive-green colored type of mountain parrot that is very curious – and may even come right up to you.

But be careful and absolutely do not try to feed or interact with them (there are posted warning signs). A kea might seem friendly, but they have a sharp hooked beak that could easily do damage to human body parts it encounters.

Although I didn’t see a kea at Monkey Creek, I did see one on the side of the road. I thought it was a small eagle. I wouldn’t want that beak to encounter my hand – ever!

People do it though – you know they will – and kea injure tourists every year.

Finally, there is a toilet break at a place called Knobs Flat – which they call “the loo with a view!” This stop is just a building with toilets.

But outside, as always, the views are eye-popping!

Arriving at Milford Sound by bus

Your final stop on your bus journey to Milford Sound bus tour is – wait for it – the much-anticipated Milford Sound itself! Here, you’ll be dropped at the ferry terminal for your trip out into the sound.

Even though some of my photos look kinda cloudy, it was generally a sunny day – just not at ground level.

I’m told that the absolute best time to come here is when it’s raining, as the waterfalls are even more stunning than they are on a clear day. Not by just one person who preferred it, but by many people.

I can see where that might very well be true.

But I went for the sunny day. Better pictures and videos!

A large waterfall at Milford Sound. Simply stunning!

The Real Journeys Milford Sound Ships

In addition to taking a luxury coach from Queenstown to Milford Sound, you need to decide what Milford Sound cruise option you want.

When you book your ticket for your Milford Sound bus tour and Cruise, you have two options

Milford Sound Scenic Cruise

This option gives you a tour of the fiord, with commentary provided in several languages by a guide on the ship. You’ll see the cliffs, huge waterfalls, glaciers, and rainforest.

You’ll likely spot seals and maybe even dolphins.

Mitre Peak and the Pembroke Glacier are also notable sights. The cruise lasts about one hour and 40 minutes.

Milford Sound Nature Cruise

The nature cruise is a bit more relaxed than the scenic cruise and lasts roughly two hours and 15 minutes.

On this cruise, you’ll have a guide who is a Milford Sound nature specialist

I chose the scenic cruise aboard the Milford Monarch.

Highlights of your Milford Sound day trip

Waterfalls at milford sound.

As you cruise around Milford Sound, your boat will most likely take you straight up to this waterfall.

And you’ll almost certainly be close enough to it to feel the mist of the waterfall on your face.

The height and beauty of the waterfalls here are spectacular. And you feel really small when you look up at them, straining to see how high they go.

New Zealand Fur Seals at Milford Sound

My biggest regret on my Milford Sound cruise was that I had the wrong lens on my camera when we saw these New Zealand fur seals. Otherwise, I would have got them more up close.

If I’d taken the time to change lenses, I might have missed them altogether.

Luckily, Halef was there several years ago and snapped some pics!

You’ll get to see these furry creatures frolicking in the water. It’s quite a sight to watch.

Penguins at Milford Sound

It’s a rare sight to see, but you may get the chance to see penguins while you are there. The Fiordland Crested Penguin is among the rarest in the world.

Sadly, I didn’t get to see one of these cute birds while I was there. But again, this photo is one Halef took when he visited years ago.

Halef 2 : Michael 0

Other sea life at Milford Sound

Although we didn’t see any of the following creatures, you might get lucky. Often, visitors to Milford Sound are fortunate enough to see the following:

• Humpback whales (rare)
• Little Blue Penguins
• Southern Right Whales (rare)

Don’t expect to see anything more than the seals though. The other sightings don’t occur as much. But I promise you, it won’t ruin your trip here if you don’t see any of this stuff.

Milford Sound is a life experience in and of itself.

The Bottom Line

The Milford Sound bus tour is a long one. And after a whole day of riding the bus there and doing a cruise, I was really grateful just to be able to relax on the bus for the journey back to Queenstown.

A few days later (while doing a bungy jump near Queenstown), I met an American couple who drove from Queenstown to Milford Sound in a rental car.

They told me they were completely exhausted at the end of the day from both the length of the drive from Queenstown to Milford Sound and  from navigating the winding Milford Road to get there.

If I were to do the bus tour to Milford Sound, New Zealand again, I’d do it exactly the same as I did this time – on a Real Journeys coach.

With Brian, hopefully.

Pin this for later

Milford Sound Travel Vlog

Here’s a video of my day at Milford Sound!

Are you currently in Auckland? We have a post for you – Day trips from Auckland, New Zealand !

Need to find Milford Sound accommodation? Check here .

You can check the Milford Road status by going here . The distance form Queenstown to Milford sound is just under 300 kilometers and Milford Sound winter weather can result in the closure of the road.

Want more like this? Subscribe to our newsletter below (mobile) or in the sidebar (desktop) to get our posts delivered to your mailbox! And like our Facebook page and Instagram feed . We’re also on YouTube. Watch our Travel vlogs right here .

Michael is originally from Canada but now resides in Atlanta, GA with his husband, Halef, who also writes here. He is a Couchsurfing expert. Michael has traveled to over 50 countries learning how to experience more for less as he travels.

Reader Interactions

October 12, 2018 at 12:24 pm

Hey Michael, Chinmay here.

Great to read this post. We ourselves did trip via car taking a days break in Te Anau.

What a lovely country NZ is.

We loved every moment of it.

We even did diving in Milford sound. It was one of a kind diving experience….

October 12, 2018 at 12:32 pm

Oh wow! diving! I didn’t even think of that. Did you see anything interesting under the water? Hope you guys are doing well and that our paths cross again someday! In WARMER water than Milford though!!!

August 28, 2019 at 9:38 pm

I’ve been so confused by all the seemingly complicated options and I had been questioning the time commitment and cost. This is the first material I’ve read that makes sense of it all, to me, and makes it seem quite appealing! Thank you for this excellent informative article. It put my mind at ease.

August 29, 2019 at 11:37 am

Awesome! So glad we could help you! Yay!

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Real Journeys - Queenstown

Experience Fiordland National Park, a designated World Heritage area, and Queenstown with Real Journeys. They are a locally owned and operated company that has been sharing this incredibly beautiful part of New Zealand with travellers for 50 years.

Fiordland National Park located in South West New Zealand is the largest national park in New Zealand covering nearly 1.2 million hectares. As one of the world’s greatest wilderness areas Fiordland National Park is characterised by steep, jumbled topography, rugged coastline, dense rainforest and a challenging climate.

The exceptional beauty of this landscape has long been recognised with Fiordland National Parks creation in 1952 and being declared a World Heritage Area in 1986. (World Heritage is a global concept where natural and cultural sites of world significance - places so special that protecting them is of concern to all people are identified.)

In 1990, Fiordland was linked with three other national parks, Mount Aspiring, Westland/Tai Poutini, and Aoraki/Mt Cook, to form an expanded World Heritage Area of South West New Zealand. It acquired the Maori name of Te Wahipounamu (the place of greenstone).

Much of Fiordland National Park is inaccessible by road, however, the Milford Road, considered to be one of the finest alpine drives in the world, provides access to Milford Sound - the most famous of the fiords. Milford Sound is at the mountainous northern end of the national park and is renowned for Mitre Peak. The image of mile high Mitre Peak soaring above its sheltered waters has been a symbol of New Zealand’s wild and scenic character for the best part of a century.

Doubtful Sound is the second most accessible and visited fiord in Fiordland National Park. The route to Doubtful Sound includes a cruise across Lake Manapouri and a coach trip over Wilmot Pass to Deep Cove at the head of Doubtful Sound. This fiord is the second largest of Fiordland National Park’s fourteen fiords and it is three times larger than Milford Sound. Doubtful Sound is known not only for its breathtaking scenery, but also for its abundant wildlife - bottlenose dolphins, fur seals and penguins.

The best way to experience the vast and remote Fiordland National Park is by taking a cruise on Milford or Doubtful Sounds.

Other highlights in Fiordland National Park include a variety of well established walking tracks, including a one day guided walk on the world famous Milford Track, the Te Anau Glowworm Caves, and other outdoor activities such as fishing, golf etc.

Te Anau, located on the shores of Lake Te Anau (the largest lake in the South Island of New Zealand), is the gateway to Fiordland National Park. This attractive township has a full range of accommodation options, a variety of restaurants, retail outlets and other services. It is located approximately 2.5 hours drive south of Queenstown.

Queenstown, in the Central Otago region of New Zealand, nestles beside the sparkling waters of Lake Wakatipu and at the foot of the imposing Remarkables Range. The resort is readily accessible by road and air. It has an international airport with flights directly to and from Australia and other key destinations in New Zealand - Auckland, Rotorua, Wellington and Christchurch.

Queenstown is one of New Zealand’s most popular resorts offering visitors a vast array of attractions and activities all year round. These include action packed thrills, sporting activities, wine trails, galleries, museums, shopping, a variety of restaurants and bars and so on. Queenstown is known for the regular sailing of the beautifully restored vintage steamship TSS Earnslaw across Lake Wakatipu to Walter Peak High Country Farm . The TSS Earnslaw has long been a feature of Queenstown with a history dating back to 1912.

Across Foveaux Strait from Bluff at the bottom of the South Island lies Stewart Island, one of New Zealand's largely undiscovered eco-adventure destinations. Readily accessible by ferry or aircraft, Stewart Island attracts nature lovers from around the world for either a one-day excursion or a more leisurely stay.

With its network of stunning bays, inlets, golden sand beaches and bush clad mountains; Stewart Island combines a spectacular mix of inspiring landscapes.

Stewart Island Experience runs regular ferry services with daily departures between Bluff and Oban, on board our comfortable catamarans. The crossing takes one hour. There are coach and flight connections from Invercargill, Queenstown and Te Anau. Car storage is available at our Bluff Visitor Terminal.

Activities and attractions include cruising to Paterson Inlet, taking a trip to Ulva Island Wildlife Sanctuary to view the many birds and flora, or simply exploring Oban and gaining an insight into the community, history and environment.

As 85% of the island comprises the Rakiura National Park, it is the ideal place to see kiwi in their natural habitat. There are many eco-friendly activities available on and around Stewart Island - from viewing the wildlife, to walking, boating, fishing, diving, kayaking, or simply relaxing.

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We have just returned from a wonderful trip to New Zealand. The success of the trip is due to the pain staking work of Donna Thomas and her staff at New Zealand Travel. I had read guide books but none of them gave me the great advise and personal experience of Donna. She knows the country well and customizes the trip to your needs. She ties together all the loose ends and prepares the trip that you are dreaming of from the larger brush strokes down to the precise details. Everything went smoothly, and as travelers know, that rarely happens. This only happens when your travel agent spends lots of time getting to know your wants and needs and translates this into the trip you were imagining. That's Donna! I highly recommend Donna and her efficient staff at New Zealand Travel. Let her share her expansive knowledge of the country with you to make your trip the best ever.

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Real Journeys Doubtful Sound Overnight Cruise

The Real Journeys Doubtful Sound Overnight Cruise is a night to remember! With rugged peaks, verdant rain forest and twisting, hidden inlets, Doubtful Sound takes one’s breath away. Home to abundant wildlife, guests may see bottle-nose dolphins and fur seals at play, or catch a glimpse of a rare Fiordland Crested Penguin. Getting to Doubtful Sound is an adventure in itself. With no direct road access, the only way is by a cruise across Lake Manapouri and a coach trip over Wilmot Pass. The isolation of this location makes the Fiord a truly special place.

The overnight cruises depart at 12:30pm and return at 11:30am the following day (Sept-May only), giving guests the opportunity to experience the Doubtful Sound during all hours of the day. The vessel is on the larger side, accommodating 72 passengers, but they provide excellent naturalist guides, kayaking and tendercraft excursions, and a social atmosphere. 

Itineraries featuring Doubtful Sound Wanderer Overnight Cruise

New Zealand by Road: Highlights of the North and South Islands

Experience New Zealand from North to South – the drive is half the fun!

Our favorite Fiordland Accommodation on a Map

Fiordland Discovery Milford Sound Overnight Cruise

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• Aug 29, 2021

A Bucket List Trip to Doubtful Sound with Real Journeys

Fiordland is one of the most stunning parts of New Zealand. And having seen so many incredible photos showing its beauty, Doubtful Sound has been on my bucket list for a very long time. In August, I finally got to experience the magic of Patea – “the place of silence”.

As a photographer, I often chase the weather and make short notice decisions on where I am headed next. But you can’t visit Doubtful Sound like that. It’s a conscious decision you must make because there are several steps to the journey, and you can’t just drive a car there. This is one of the things that make it so special to visit. Booking my trip back in May, I was counting down the days until I could go – the anticipation levels were high!

Read on and I will tell you a bit about an amazing three days in this special part of the country.

GETTING THERE

Real Journeys as a company actually started back in 1954 with trips Doubtful Sound – fulfilling a vision to take visitors to one of the wildest and most remote parts of New Zealand. Back then, the trip involved a very slow boat ride, followed by a 20km hike in either direction, up and over the formidable Wilmot Pass. These days it’s a whole heap easier, with the long journey replaced by a comfortable one-hour boat cruise and forty-five-minute coach ride.

Our journey to Doubtful Sound started at the edge of Lake Manapouri. We took the opportunity to enjoy some morning photography at the lake before we headed to the visitor centre. Having snowed the night before in Fiordland, the ride across Lake Manapouri to West Arm was spent admiring the stunning surrounding snow-capped mountains.

After disembarking and a short stop at the West Arm visitor centre, we boarded our coach for the ride over Wilmot Pass. Our bus driver kept us entertained with informative and hilarious commentary. The road over Wilmot Pass was built in the 1960s to provide easier access for the construction of the hydro station, and passes through lush rainforest, past roadside waterfalls, stunning river gorges and beneath the towering mountains. At the top, the coach stops to take in the first, distant view of Doubtful Sound. We were lucky to see this view after the recent snowfall, which made it even more beautiful and unique.

Arriving at Deep Cove, you immediately get a sense of the isolation. Deep Cove is nothing like Milford Sound, with its huge visitor terminal and expansive parking lot. There were just a few fishing boats floating in the cove, and a small, cantilevered wharf. There is also an outdoor education facility and a small hostel located in Deep Cove, although both were completely quiet the day we arrived. We boarded the boat (we sailed on the Milford Mariner, as the slightly larger Fiordland Navigator was having its annual maintenance) and started our cruise.

Here are five highlights from my time cruising the beautiful Doubtful Sound.

1) GETTING TO EXPLORE THE FULL AREA OF DOUBTFUL SOUND/PATEA

Doubtful Sound is actually a fiord rather than a sound. It is carved from huge ancient glaciers, that created massive U-shaped valleys stretching to the sea. Towering peaks stretch steeply up to 1,000 meters into the sky and carve to a depth of more than 400m below the surface of the water. And it’s huge – the fiord is three times longer than Milford Sound and has a sea surface roughly ten times larger. This is where the one and two-night cruises shine – there is just no way to take everything in on a day trip. During our time on board, we were able to cruise up all five arms of the fiord, travel the full length of the main channel twice, and take two trips out beyond the entrance and into the rolling Tasman Sea.

We spent our first night anchored at the end of First Arm – although close to the entrance of the fiord, this is the place to shelter from a southerly. On our second night we anchored in Precipice Cove. During the two days we sailed Thompson Sound, both sides of the massive predator-free Secretary Island, and along both Crooked and Hall Arms. The cruise also twice took in the tiny Seymour Island, where we had a lot of our wildlife sightings. We were able to really appreciate the enormity of Doubtful Sound and also stop and relax for periods of time without feeling like we would be missing out on seeing something incredible.

2) OUR NATURE GUIDE & THE WILDLIFE

Ok, I am being sneaky by putting these two together, but they would be hard to separate. I was so looking forward to experiencing the wildlife on this trip, but what was an extra surprise was the quality of the information and commentary on board. Our nature guide was Courtney, and she was first class. Such an asset to Real Journeys, she struck the perfect balance with her informative and educational commentary, funny stories and trivia and being available to ask questions and chat during the day. Courtney also held a thirty minute talk each night on the boat – one about the natural wonders and history of Doubtful Sound and one about the history of Real Journeys, the Manapouri power scheme and the conservation efforts occurring in the Fiordland area. I learned so much from Courtney over our trip. Of course, the rest of the crew were also awesome and deserve praise for looking after us during the journey.

We managed to see an impressive amount of wildlife on our trip. The highlight for me was seeing several Tawaki, the Fiordland Crested Penguin. These birds are thought to be the rarest of NZ’s mainland penguins and they spend months at sea at a time, returning to Doubtful Sound in winter (perfectly timed with our trip!). I didn’t have the zoom lens needed for quality photos, but the memories are special. We also saw fur seals, mollymawk albatross and a large number of the resident bottlenose dolphins. The dolphins joined us a couple of times, riding the bow wave of the Mariner as we sailed past Seymour Island. We learnt that the Fiordland bottlenose is significantly larger than other bottlenose dolphins, due to the colder waters of the area in which they live. As the speed of the boat increased, these beautiful creatures did a few dives for us as well.

3) THE EXTRA ACTIVITIES

On our first morning, we had the opportunity to get off the boat for a short period. We had anchored in a sheltered spot in First Arm the night before and after breakfast we could opt for either for a self-guided kayak, or for a trip in the tender boats. I opted to go in the tender boats, mostly because I wanted to take photos without the fear of drowning my camera gear! This became another highlight due to the interesting commentary by crew member AJ. Although the morning felt completely windless, we had not yet experienced the perfect reflections I yearned for. AJ explained that these were rare, which is understandable when you consider the area being close to the exposed Tasman Sea, the long arms for the breeze to funnel up and the huge surface area of the fiord. I wasn’t really disappointed, but still hopeful that we might get those perfectly calm moments (spoiler alert – we did!).

After returning to the Milford Mariner, a special activity awaited just those braver and hardier than myself – the Polar Plunge. You want to really experience Doubtful Sound? Then jump off the back of the boat, into the icy cold waters. With a water temperature of around 5 degrees Celsius, I can’t say I am too disappointed to have missed out in favour of watching those who experienced the resulting gasp effect!

On our last morning, the captain edged our boat right up to one of Doubtful Sound's permanent waterfalls so we could all taste a glass of some of the purest, freshest water you will find in New Zealand. Is it even a trip to Fiordland if you've not had a glass of water direct from a waterfall?!

4) THE WEATHER AND THE VARIETY OF CONDITIONS WE EXPERIENCED

It rains in Doubtful Sound. A lot. Each year the fiord receives an average of between 3,000mm and 6,000mm of rain, making it one of the wettest places in New Zealand. So, we went to Doubtful Sound knowing that we could have a lot of rain, and our forecast was not looking the best in the lead up to our trip. But that didn’t bother me too much – because Fiordland rainfall leads to epic Fiordland waterfalls, and they are something particularly special to see. In the end, we had an enormous variety of weather, but not any persistent heavy rain and so perhaps the waterfall game was not at its highest. However, the variety of weather was an absolute highlight in terms of experiencing this wonderful place.

We were lucky enough to experience calm, sunny weather, light rain with rainbows, strong wind and big swells, and a magical, misty monochrome morning. The conditions at the entrance of the fiord can be quite intense (Captain Cook was 'doubtful' his boat would get back out to sea if he entered, and that was how this area earned its name). I won’t soon forget captain Dave telling us how the Milford Mariner is not really the ideal boat for rough weather, as we laughed and held on for dear life while riding an ocean roller coaster out in the Tasman Sea. Although exciting, I was thankful not to spend too long out in the open at that point!

And yes, (so, so grateful!), we also were lucky enough to experience stunning perfect reflections in Crooked Arm, for just a few minutes. These fleeting moments were definitely a highlight, I will always remember those surreal minutes of absolute stillness and know how lucky I was to have that experience in Doubtful Sound. Crooked Arm instantly became my favourite place in the fiord.

It was misty and raining for our whole last morning, and so a good raincoat and a plastic covering for the camera was an absolute must! It was often quite pleasant out on deck, except for when it was really windy. When the wind was up, or when outside of the fiord on the Tasman Sea, I kept layered up and with a woolly hat on. Over our trip, I spent many hours outside with my camera taking in the scenery. Being the middle of winter, I had expected it to be much colder, but you are sheltered a lot of the time given the height of the surrounding mountains.

The last morning, with all the beautiful stillness and floating low cloud, ended up being one of my favourite parts of the trip. Such moody weather really epitomises Fiordland, and it gives it a mystical feeling that is fitting with the fact that its location feels a million miles away from anywhere else.

5) THE FOOD!

So, almost every review I read about this trip before going highlighted the food, and so I couldn't possibly leave the eating situation unmentioned. Given all the positive reviews, my expectations were already high, but I certainly was not disappointed. We were so well-fed on board, it became hard to get hungry in time for the next meal. The delicious food was a real talking point aboard the Milford Mariner!

Fir, our chef, prepared us a huge nightly feast – Stewart Island salmon, Southland roast lamb, Bluff mussels, gourmet salads, roast vegetables and delicious curries. Hearty meals beautifully prepared were followed up by several options for dessert each night – if you had any space left! There was also a hot and continental breakfast each morning, and a generous lunch on the middle day. Fruit was always available, and muffins came out for morning and afternoon tea. Tea, coffee and water was also always available and there was also a bar to purchase beer, wine and spirits. Dietary requirements are well-catered for.

So - make no mistake, despite being on a boat about as far away from civilisation as you can get, the food is amazing and you will definitely not go hungry. It's funny to think of the snacks I packed, just in case. Not one of them touched. Your tummy will be happy.

I feel so grateful to have been able to experience Doubtful Sound. It really is an incredible place, that feels like true, untouched New Zealand. The effort to get to Doubtful enhances the experience, because you gain an appreciation for just how tucked away this part of the country is.

Making changes to suit the New Zealand market, Real Journeys began offering three-day/two-night cruises in Doubtful Sound over the winter months in 2021, and these may continue in the future. Over the summer months, where the days are longer, you can do a single night cruise and still enjoy the full expierience. When I saw the two-night option, I knew the time had come for me to tick this off my bucket list and I am really glad to have not rushed our trip. I had such an amazing time that actually, this experience remains on my bucket list – I will definitely come back at some point in the future and take my husband.

My trip to Doubtful Sound really did exceed my expectations and I had a wonderful time onboard. Real Journeys was kind enough to host me at no cost for my trip, however my recommendation to add this to your list is genuine.

Please visit the Real Journeys website for more information about the options for visiting, or feel free to contact me if you have any questions. I hope you enjoyed hearing about my time in Doubtful Sound!

4 comentarios

Wow and fabulous! Thank you for sharing so much beauty, in all its guises.

Absolutely stunning photos. I had a day visit to Doubtful Sound a few years ago. Your photos brought back all the memories. The cool mist on my face. The wild and rough Tasman Sea. And the stillness and quiet when the motors were turned off was a moment I’ll never forget. Thank you for sharing. I hope I get a chance to return to NZ 🖤🤍

Beautifull photographed and descibed. We did this trip back in 1998 and it remains one of my fondest memories.

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Consent management overview

• 3 contributors

This article applies to real-time journey and outbound marketing.

Real-time journeys and outbound marketing have distinct but related constructs for supporting consent and regulatory compliance for communications with customers. This article provides an overview of these differences along with references to more detailed information on ways to approach compliance.

Consent data capture and storage

In real-time journeys, consent is captured and stored at the contact point. A contact point is the destination for a message (for example, an email address or phone number). Customer consent is stored on a per-channel basis. For example, the email [email protected] has consented to receive commercial communications about upcoming events.

The primary benefit of contact point consent is that it allows Customer Insights - Journeys to orchestrate real-time journeys across any entity. Orchestrating across journeys means you can enforce consent for leads, Customer Insights - Data profiles, contacts, and any other entity. This approach is opposed to outbound marketing journeys, which can only orchestrate journeys for contact entities.

In outbound marketing, consent is captured and stored on the contact entity the DoNotEmail , DoNotBulkEmail and DoNotTrack fields that apply to the entire contact record and all its email addresses. This approach doesn't allow for different consent to be captured for a contact’s multiple email addresses, phone numbers, etc.

Real-time journeys may check the contact's DoNotEmail , DoNotBulkEmail , and DoNotTrack fields to match outbound marketing's consent enforcement behavior and aid in the transition from outbound marketing to real-time journeys. Learn more below in Manage user compliance settings in real-time journeys

Outbound marketing does not check contact point consent records to evaluate consent when sending messages. This means that outbound marketing messages will not be affected by contact point consent records.

Compliance profiles

Compliance profiles are the hubs to manage consent and compliance in Customer Insights - Journeys. Compliance profiles govern how consent is captured and enforced. Compliance profiles store information such as company address, the preference management experience, and related configuration. Compliance profile settings vary based on the type of compliance profile you're creating or modifying.

User contact preferences

There are four ways that users can manage their contact preferences: preference centers, preference pages, subscription centers, and external links.

Preference centers

Preference centers are the recommended way to enable customers to manage their communication preferences with your organization for real-time journeys.

Preference centers do not modify a contact's DoNotEmail , DoNotBulkEmail , or DoNotTrack fields. This means that outbound marketing messages are not affected by changes made to consent from preference centers. If you are sending messages from outbound marketing and real-time journeys at the same time, we recommend you use subscription centers in your real-time journeys.

Customer Insights - Journeys uses preference centers to enable customers to control the types of communications they wish to receive and the contact point at which they wish to receive them. They work with all supported entity types: leads, contacts, etc. Preference centers can be configured to match company branding and can include options for users to manage the consent for purposes and topics. Preference centers also support multi-brand consent, enabling you to manage consent independently for each of your lines of business.

Learn more: Create Customer Insights - Journeys preference centers

Preference pages

We recommend replacing preference pages with preference centers to take full advantage of the consent features available in Customer Insights - Journeys.

Customer Insights - Journeys uses preference pages as another way to manage user consent. A preference page is a web page where your customers can change their consent settings for receiving emails and text messages and for tracking. You can't create a new preference page. Instead, you can customize the language on the page for updating contact point consent as used in Customer Insights - Journeys. With the introduction of preference centers, existing preference pages will continue to support users updating their consent. However, moving forward, all new compliance profiles use the enhanced functionality of preference centers.

Subscription centers

Subscription centers can only be used with contact entities. Leads and Customer Insights - Data profiles are not supported by subscription centers. If you plan to send communication to these entity types we recommend using a preference center.

Outbound marketing subscription centers are marketing pages that contacts can use to manage their communication preferences and contact details with your organization. Subscription centers must be configured in outbound marketing but can be used for real-time journeys. Subscription centers don't work with real-time journey purposes and topics. Only data on the contact record (such as the DoNotBulkEmail field) and subscription lists can be updated from a subscription center.

Customer Insights - Journeys can also use subscription centers if your journeys only target contacts. Using subscription centers from a real-time journey can enable you to start sending messages from real-time journeys before you transition to the newer preference center option.

When a subscription center is used in a real-time journey, updates to the DoNotBulkEmail field made by the user will result in a contact point consent record being created or updated for the commercial purpose of the compliance profile configured on the email message.

To learn more about using an existing outbound marketing subscription center in a real-time journey, visit Use outbound subscription centers in Customer Insights - Journeys

External links

External links are currently designed to work with externally hosted subscription centers and can only be used with contact entities. Leads and Customer Insights - Data profiles are not supported by external links. If you plan to send communication to these entity types we recommend using a preference center.

If you want to include a link to an external preference management page and the modifications made to the URL do not work for your use case, we recommend that you configure your messages to include the preference management link directly in the message template and not use the built-in compliance {{PreferenceCenter}} tokens.

External links allow you to configure a website URL that points to an externally hosted subscription center. The URL configured in the compliance profile will be included in messages sent with this compliance profile. When the URL is inserted into a message, it is modified to include a query string parameter at the end to enable the receiving subscription center to identify the contact that was sent the message.

Manage user compliance settings in real-time journeys

Managing compliance settings is key to ensuring your business processes conform with privacy laws and regulations. This article gives an overview of administrator compliance setup, preference centers, and real-time journeys concepts. For information on outbound marketing compliance, visit Outbound marketing compliance settings .

Real-time journeys compliance overview

To configure real-time journeys compliance, administrators can go to Settings > Customer engagement > Compliance profiles to define the consent model, the company address, and customize the preference center page for your end users.

Contact point consent

A contact point is the destination for a message. For example, an email address or phone number is a contact point. Real-time journeys consent is contact point based, which means that consent is stored per destination and per channel. For example, the email [email protected] has consented to receive commercial communications about upcoming events. Consent in real-time journeys is stored in contact point consent records. In comparison, outbound marketing's consent model only relies on the consent on the contact record . With real-time journeys's contact point consent, customers have more control over where they want to receive marketing messages from your organization.

Another benefit of contact point consent is that it allows for real-time journeys to orchestrate journeys across any entity including contacts, leads, etc.

Compliance profiles are the containers of consent settings. In some instances, customers might want to separate consent for brands or lines-of-business (LOBs) by creating separate compliance profiles for each. Compliance profiles give marketers the ability to create specific consent settings for various LOBs. For instance, if there are headquarters in different regions whose physical addresses should show for recipients in the applicable region, each compliance profile can have its own address.

Another reason for having multiple compliance profiles would be to support different compliance requirements across regions. For example, a company that operates in the United States and France might choose to have a separate compliance profile for those two locations. Within the United States version, the commercial purpose could be set to a nonrestrictive enforcement model because the U.S. isn't subject to European regulations. Within the France version, however, they might set the commercial purpose to the restrictive enforcement model to require explicit consent before sending any commercial or promotional materials.

When you create a new compliance profile, you can Use previously captured consent . This option is intended to facilitate transitioning from a compliance profile with a preference page to one with a preference center. Doing so ensures that any previously captured consent applies to the new compliance profile.

Currently, you can deactivate a compliance profile or contact point consent record. However, deactivated profiles and contact point consent records will still be used and enforced because existing journeys or messages sent may rely on them. Should you wish to update a user's consent, go to the contact point consent record itself and change the consent value.

Data use purpose consent (hereafter called “purpose”) defines the specific reason for which consent is collected. It's often associated with a specific legal basis or reason – for example, consent to be contacted for commercial marketing purposes. A purpose can be one of three types: (1) Commercial Communication, (2) Transactional Communication, and (3) Tracking Consent. When a compliance profile is created, three purposes are created by default: a Commercial, Transactional, and Tracking purpose. These purposes can be customized to meet your specific needs. You can also create and add your own purposes to a compliance profile.

Purpose consent also allows customers to create line-of-business (LOB) separation without using Dataverse business units or separate compliance profiles. Each LOB has a preference center configured for each business, and each LOB has a set of purposes associated with it that's specific to each LOB. Each message (for example, email or text message) is tied to a single preference center and an associated purpose.

Each organization might need to define separate purposes for each of their LOBs individually – for example, Contoso Northwest might want to manage consent independently from Contoso East. They would create a Commercial Communication Purpose for each LOB so they could manage opt-in or opt-out of Commercial Communication independently for each LOB.

Purposes can also be shared across compliance profiles. Sharing purposes allows you to put purposes and topics from one compliance profile into another compliance profile's preference center and use them to control message consent. For example, a Contoso Global compliance profile might have a Commercial purpose that is shared with Contoso Northwest and Contoso East. The shared purpose could then be used to allow customers who receive email from of Contoso Northwest to opt in or out of communication from the Contoso Global brand on Contoso Northwest's preference center. Additionally, sharing consent purposes allows you to create compliance profiles that share consent data but have a different preference center design. For example, by sharing all purposes across two different compliance profiles, you could create two different preference centers in two different languages but share consent.

Each Purpose can contain topics to add specific communications types to allow customers to refine their communications preferences. For example, Contoso Northwest might want to add topics such as "Newsletters," "Daily Deals," and "Product Announcements" to the commercial purpose to allow their customers to decide which specific topics interest them. When creating a message to send, marketers must choose a purpose and can optionally choose a topic that has been created. Recipients can then choose to opt in or out of the topics that interest them. There's a hierarchical relationship between purpose and topic. A topic can only be associated with a single purpose.

Consent enforcement

The Enforcement model settings on a purposes control how consent is evaluated before an email is sent. Emails sent to a purpose use that purpose's enforcement model to evaluate if the email is or is not sent. There are three enforcement models that can be chosen depending on your regulatory needs:

• Restrictive : Emails are sent only to contact points that have opted-in contact point consent records for this purpose (or topic).
• Non-restrictive : Emails are sent to all contact points unless they have an opted-out contact point consent record for this purpose (or topic).
• Disabled : Emails are sent to all contact points. Contact point consent records aren't checked before sending messages to this purpose (or topic).

Currently, the Enforcement model setting only applies to email messages. All SMS and custom messages are subject to the restrictive enforcement model, even if their designated purpose has a non-restrictive or disabled enforcement model set.

Topics use the enforcement model of their parent purpose. Emails that are configured with both a purpose and a topic must have consent for both the purpose and the topic in order for the message to be sent. If a contact point doesn't have consent to send to a purpose, no messages to that purpose's topics are sent to the contact point. For example, if the parent purpose has a restrictive enforcement model, sending an email to a topic requires an opt-in contact point consent record for both the purpose and the topic associated with the email.

Considerations for contact entities

If you're using Customer Insights - Journeys without the outbound marketing module installed, the additional consent enforcement checks described in this section aren't performed. If outbound marketing marketing isn't present, only the contact point consent enforcement model is used to determine if messages are sent.

When outbound marketing is provisioned, real-time journeys make consent enforcement checks using data stored on the contact record.

To aid in the transition from outbound marketing, real-time journeys check the consent stored on contact entities in addition to the purpose and topic-based consent checks. Real-time journeys look at the contact's DoNotEmail , DoNotBulkEmail , and DoNotTrack fields when an email message is sent to a contact entity.

In outbound marketing journeys, the contact entities DoNotEmail and DoNotBulkEmail control if an email is sent. Real-time journeys also check these two fields to match outbound marketing's consent enforcement behavior. For emails with a commercial purpose type, the DoNotEmail and DoNotBulkEmail fields must both be set to allow an email to be sent to the contact. Only the DoNotEmail field must be set to allow emails to be sent with a transactional purpose type. These checks are done in addition to the Customer Insights - Journeys contact point consent opt-in/opt-out checks for emails sent by journeys. These checks are not performed for other entity types (for example, leads or Customer Insights - Data profiles).

For an email to be sent to a contact from a real-time journey, both the contact's fields and the contact point consent records for the email address must all allow the message to be sent.

Similarly, the contact's DoNotTrack field and tracking contact point consent records must both allow tracking in order for tracking links and pixels to be inserted into a message. These three fields aren't checked for messages sent to other entities (for example, leads).

Text and custom channel messages to contacts don't use the DoNotEmail , DoNotBulkEmail , or DoNotTrack fields when evaluating consent.

To learn more about transitioning from outbound marketing to real-time journeys here, visit Consent management and double opt-in transition guidance

Manage consent for email and text messages in Customer Insights - Journeys Customer Insights - Journeys preference centers Outbound marketing compliance settings

Additional resources