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Reviews 4.3.

97,100 total

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CHEAPEST flight tickets

cheap flights tickets for the second consecutive time... couldn't find cheaper ones anywhere else.. so happy with Travelup. Also have quick and easy form to fill in for booking the tickets

Date of experience : 11 September 2024

Reply from TravelUp

Good afternoon, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our flight tickets to be the most affordable for the second consecutive time and that you’re so happy with TravelUp. We work hard to ensure our prices are competitive and it’s rewarding to know we’re achieving that for you. We’re also delighted that you found our booking form quick and easy to fill out. At TravelUp, we strive to make the booking process as straightforward and efficient as possible, so it’s wonderful to hear that our efforts have made your experience enjoyable. Your positive feedback is greatly appreciated and motivates us to continue delivering great value and excellent service. If you have any further questions or need assistance with future bookings, please don’t hesitate to reach out. Thank you once again for choosing TravelUp. We look forward to helping you with your travel plans in the future! Best regards, TravelUp.

Great website, with a couple of niggles while booking

Great website, easy to navigate and prices slightly better than from airlines. The booking process expired too early for me a couple of times, otherwise it would have been 5 stars.

Date of experience : 12 September 2024

Good evening, Lucia. Thank you for your 4-star review and for your valuable feedback! We’re thrilled to hear that you found our website easy to navigate and that our prices were slightly better than those offered directly by airlines. We apologise for the inconvenience you experienced with the booking process expiring too early. We understand how frustrating this can be and appreciate you bringing it to our attention. Your feedback is crucial for us as we strive to enhance our platform and improve the overall booking experience. Rest assured, we are continuously working on refining our systems to prevent such issues and to provide a smoother experience for all our customers. If you have any further suggestions or need assistance with future bookings, please don’t hesitate to reach out to us. Thank you once again for choosing TravelUp. We look forward to assisting you with your future travel plans! Best regards, TravelUp.

so much easier and stress free

so much easier and stress free compared to GetAflight.com. I got my confirmation instantly whereas i had to chase GetAflight.com for almost a week as it was still processing! I will 100% be using Travelup for my bookings in the future and will be avoiding GetAflight.com at all costs as they will only give you stress then when you chase it up they blame you! If you want a stress free fast experience i'd highly recommend Travelup!

Date of experience : 09 September 2024

Good evening, Courtney. Thank you so much for your fantastic 5-star review! We are thrilled to hear that your experience with TravelUp was so much easier and stress-free compared to other providers. Providing fast, reliable service is what we aim for, and it’s great to know that you received your confirmation instantly. We understand how frustrating it can be when bookings are delayed or when you don’t get the support you need, so we're delighted that we could make the process seamless and hassle-free for you. Your recommendation means a lot to us, and we’re so pleased to hear that we’ve earned your trust for your future bookings! If there is anything more we can do to assist you or if you have any specific travel needs, please don’t hesitate to reach out. We’re always here to help and make your travel planning as smooth as possible. Thank you once again for choosing TravelUp. We look forward to serving you again soon! Warm regards, TravelUp.

Good service

I used Travelup to Book a flight to Colombo. The agent Umair Amer was very helpful to find our flight according to my needs. I will recommend them for your holiday for flights or packages .I'm flying in January and hope everything goes well with my holiday and Flight. Thanks

Date of experience : 10 September 2024

Good evening, Stephens. Thank you for your 4-star review and for sharing your experience with us! We’re delighted to hear that Umair Amer was able to assist you in finding the perfect flight to Colombo and that you found our service helpful. Your recommendation means a lot to us, and we truly appreciate your kind words about our team. We’re committed to ensuring that every aspect of your travel experience meets your expectations, and we’re excited to hear that you’re looking forward to your trip in January. If you have any further questions or need assistance as your travel date approaches, please don’t hesitate to reach out. We’re here to support you and ensure that everything goes smoothly with your holiday and flight. Thank you once again for choosing TravelUp. We look forward to helping you with all your future travel plans! Best regards, TravelUp.

quite direct.

quite direct. Not 5 star as prices increased or site crashes on cash back or applying vouchers

Date of experience : 14 September 2024

Excellent company

I used travelup quite frequently in the past. I always got a good deal and flight ticketing went smoothly. But back then it was rare to encounter problems generally with flights. In the more recent years, I have tended to stick to the main airlines as I have had some terrible experiences with some 3rd party agencies. A few days ago, I booked a flight from travelup but I had not received the ticket. I called a few days later. Everything was excellent. They reassured me and sent me the tickets within a day. The price was very good and the service was very good. Totally Recommended.

Date of experience : 07 September 2024

Good evening, Ahmed. Thank you so much for your detailed 5-star review! We’re thrilled to hear that, despite some past concerns, your recent experience with TravelUp was positive and met your expectations. We truly appreciate your loyalty and are delighted to know that we were able to resolve the ticket issue promptly and effectively. Our goal is to provide excellent service and great deals, and it’s wonderful to hear that you found both the price and the service to be satisfactory. Your feedback is invaluable to us and helps us continually improve our services. We’re grateful for your recommendation and look forward to assisting you with your future travel needs. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you once again for choosing TravelUp! Best regards, TravelUp.

Excellent Company

Hi thank you nick.

Hi Its was really a good experience with them. Nick Johnson is really helpful for my tickets date selection and help for me in other options and discounts. Thank you

Good evening, Sarita. Thank you for your wonderful 5-star review! We’re delighted to hear that you had a great experience with us. It’s fantastic to know that Nick Johnson was able to assist you with selecting your ticket dates and provide you with helpful options and discounts. We’re proud to have team members like Nick who go the extra mile to make our customers’ journeys as smooth as possible! Your kind words mean a lot to us, and we’ll be sure to share your appreciation with Nick and the rest of our team. If there’s anything else we can help you with in the future, please don’t hesitate to reach out. We look forward to assisting you with your next travel plans! Warm regards, TravelUp.

user-friendly and presents information well...

userfriendly and presents informaiton in a digestable manner. not overly complicated. only downside non of the promo code worked and anytime we used this, it would take us back to the search your flight section.

Good afternoon, Thank you for your review and for providing us with valuable feedback. We’re pleased to hear that you found our website user-friendly and appreciated the clear presentation of information. We apologise for the inconvenience you experienced with the promotional codes. To clarify, these codes can only be applied directly on our website. If you attempt to use them on comparison sites or external platforms, they may not work and could redirect you back to the search page. We understand how frustrating this can be and appreciate your patience. If you continue to experience issues or need further assistance with applying promotional codes, please don’t hesitate to reach out to our customer service team. We’re here to help and ensure you get the most out of our offers. Thank you for choosing TravelUp, and we hope to have the opportunity to better serve you in the future. Best regards, TravelUp.

Easy to use website

Reasonably easy to use website. My payment didn't go through the first time but fine on second try. Very easy to book seats and extras.

Date of experience : 13 September 2024

Good afternoon, Ann. Thank you for taking the time to leave us a 5-star review! We're delighted to hear that you found our website reasonably easy to use and that you were able to book your seats and extras with ease. We apologise for the initial hiccup with your payment, but we're glad to know that it went through successfully on your second attempt. Your feedback is incredibly valuable, and we are continuously working on improving our systems to provide a seamless booking experience for all our customers. It’s great to hear that you found booking seats and adding extras straightforward, as we aim to make every step of the process as simple and user-friendly as possible. If there’s anything else we can do to enhance your experience, please don't hesitate to reach out. Thank you once again for choosing TravelUp, and we look forward to assisting you with your future travel plans! Warm regards, TravelUp.

Great website

Great website, found it cheaper to go via skyscanner rather than directly with travelup.

Good evening, Asif. Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our website and found the best fare for your travel needs. We understand that finding the best deal is important, and we’re glad you found a competitive price through Skyscanner. As a travel agency, we aim to offer a range of options to suit different preferences, and sometimes prices may vary slightly depending on the platform. However, we are always working to provide the best value directly on our website as well. If you have any questions or need assistance with future bookings, please don’t hesitate to reach out. We’re here to help you find the best travel deals and make your booking experience as smooth as possible. Thank you for choosing TravelUp, and we look forward to helping you plan your next adventure! Best regards, TravelUp.

Great fares and convenient booking

Great fares. Sometimes the fares could change while the booking process is on so be careful about that. Otherwise, booking through the website is straight forward.

Good evening, Anup. Thank you for your excellent 5-star review! We’re thrilled to hear that you found our fares great and the booking process straightforward. We appreciate your feedback regarding fare changes during the booking process. Unfortunately, prices can sometimes fluctuate due to real-time availability and demand. We strive to provide the most accurate and up-to-date information, but we understand how these changes can affect your booking experience. Your insight is valuable to us, and we will continue to work on improving our system to provide a seamless experience. If you have any questions or need assistance with future bookings, please don’t hesitate to reach out. Thank you once again for choosing TravelUp. We look forward to helping you with your next travel plans! Best regards, TravelUp.

Good website with all available…

Good website with all available options. Booked with no problem.Much easier then British Airways website direct.

Good evening, Martin. Thank you for your fantastic 5-star review! We’re delighted to hear that you had a smooth booking experience with our website and found it easier to use than the British Airways website. We work hard to ensure that our platform provides a comprehensive selection of options and a user-friendly experience, and it’s wonderful to know that our efforts have made your booking process easier. If you have any questions or need assistance with future travel plans, please feel free to reach out. We look forward to helping you with your next adventure! Warm regards, TravelUp.

Great Experience!

I have to say I was a touch nervous using a 3rd party for the first time! (normally book direct with airline) But with a saving of approx £5k whats not to like! I thought the booking ref might take a few days, but it was there immediately and straight in my BA app and my seats chosen! Thanks Travelup!

Good evening, Mark. Thank you so much for your amazing 5-star review! We’re thrilled to hear that despite your initial reservations about using a third-party service, your experience with TravelUp was so positive. We’re delighted that you were able to save significantly on your booking and that everything, including your booking reference and seat selection, went smoothly. Your satisfaction is our top priority, and it’s wonderful to know that we were able to deliver a seamless experience. If you have any questions or need assistance with future bookings, please don’t hesitate to reach out. We’re always here to help and ensure that your travel plans are handled with care. Thank you once again for choosing TravelUp. We look forward to assisting you with your next journey! Best regards, TravelUp.

Great options for the flight selection…

Great options for the flight selection and easy to view informaation. Booking process was simple and quick.

Good evening, Parin. Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our flight selection options great and the information easy to view. Making the booking process simple and quick is one of our top priorities, and it's wonderful to know that we delivered on that for you. Your feedback means a lot to us and helps us to keep improving and providing the best possible experience for our customers. If you have any suggestions or if there’s anything more we can do to make your next booking even better, please feel free to let us know! Thank you once again for choosing TravelUp. We look forward to helping you plan your future travels! Best regards, TravelUp.

Easy as 123

So simple to book and very competitive price and no price hike you can still pay the offer that's shown earlier on initial search

Date of experience : 08 September 2024

Good evening, Kenneth. Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found our booking process simple and our prices competitive. At TravelUp, we’re committed to ensuring that the price you see is the price you pay, without any unexpected hikes. We strive to make your booking experience as straightforward and transparent as possible, so it’s fantastic to know that we met your expectations in both areas. Your positive feedback is greatly appreciated and motivates us to continue providing top-notch service. If you have any further questions or need assistance with future bookings, please don’t hesitate to reach out. We’re always here to help! Thank you once again for choosing TravelUp. We look forward to assisting you with your next travel plans! Best regards, TravelUp.

Payment option through bank app was a…

Payment option through bank app was a bank transfer, not enough information before the payment was taken. Didnt get my reward as the app wouldnt let me register or send me the code to register. Not a good experience overall, with questionable practice.

Good evening, Anjan. Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with our payment process and reward system. We understand how frustrating it can be to encounter issues with payment methods and rewards. Our goal is to provide clear and straightforward instructions, and it’s concerning to hear that the information provided was insufficient. Regarding the payment option through your bank app, we will review our processes to ensure that all necessary details are communicated effectively before payment is taken. For the reward registration issue, please know that our team is committed to resolving any problems with our reward system. If you did not receive the code or faced issues with registration, we would like to assist you directly. Please contact us at [email protected] with your booking details and any relevant information so we can look into this further and help resolve the issue. We take your feedback seriously and are continuously working to improve our services. Thank you for bringing this to our attention, and we appreciate your patience as we address these concerns. Kind regards, TravelUp

Never ever use Travel up again

Never ever use Travel up. I had missed return flights to Manchester. The airline issued partial refunds £395.50 but travel up has refunded £95.50 only into my account and charged £300 as administrative fee. I escalated my complaint that you can’t charge £300 for administrative fee even your company term and conditions doesn’t allow to charge for partial refund tickets. It’s more like illegal to charge £300 as administrative fee but Complaint department doesn’t resolve my complaint. anyone can advise me how can I escalate refund complaint further because I don’t think travel up has right to charge £300 as administrative fee. It’s been almost two months now since I made complaint……Dishonest staff lack of integrity…….. there are scamming customers……

Date of experience : 06 June 2024

Good evening, Jaynandan. Thank you for reaching out to us about your booking. Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience. Please share more at - [email protected] along with your booking reference number so that we can follow this up internally. Regards, TravelUp

good and cheap

cheaper prices than other airlines pretty straightforward to buy all around not bad .

Good evening, Anizio. Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our prices to be competitive and our booking process straightforward. Providing great value and an easy booking experience are top priorities for us, and it’s fantastic to know that we’ve met your expectations. We strive to offer the best deals possible, and your positive feedback is a great affirmation of our efforts. If you have any questions or need assistance with future bookings, please don’t hesitate to reach out. We look forward to helping you with your travel plans again soon! Best regards, TravelUp.

Little bit tricky to book

Little bit tricky to book. NO option for separate baggage adding

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Reviews 4.3.

97,100 total

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Great price

Great price. Easy to book. Confirmation received

Date of experience : September 10, 2024

Reply from TravelUp

Good evening, Robert. Thank you for taking the time to leave us a fantastic 5-star review! We’re delighted to hear that you found our pricing great and that the booking process was easy for you. At TravelUp, we work hard to offer competitive prices and a user-friendly experience to ensure your travel planning is as smooth as possible. We’re also pleased that you received your confirmation without any issues. It’s essential for us that you feel confident and informed every step of the way. If there’s anything more we can do to assist you or if you have any suggestions for improving our services, please feel free to reach out. We’re here to help! Thank you once again for your kind words and for choosing TravelUp. We look forward to serving you on your next adventure! Best regards, TravelUp.

Great experience-easy to use and safe!!

Date of experience : September 11, 2024

Good afternoon, Colin. Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had a great experience with us and found our platform easy to use and safe. Ensuring a user-friendly and secure booking process is a top priority for us at TravelUp, and it’s wonderful to know that these aspects of our service met your expectations. Your positive feedback is greatly appreciated and motivates us to continue providing a seamless and secure travel experience for all our customers. If you have any suggestions or need assistance with future bookings, please don’t hesitate to reach out. Thank you once again for choosing TravelUp. We look forward to helping you with your future travel plans! Best regards, TravelUp.

Very easy, efficient. Thanks.

Date of experience : September 13, 2024

Good evening, Gwyn. Thank you for your fantastic 5-star review! We’re delighted to hear that you found our booking process easy and efficient. Providing a seamless experience for our customers is our top priority, so it’s wonderful to know we hit the mark for you. Your feedback encourages us to continue striving for excellence in all aspects of our service. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help make your travel planning as smooth as possible. Thanks again for choosing TravelUp! We hope to serve you again soon on your next adventure. Best regards, TravelUp.

one of the easiest sites to book my…

one of the easiest sites to book my flight tickets

Good afternoon, Mohamed. Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found our site to be one of the easiest for booking flight tickets. At TravelUp, we strive to make the booking process as straightforward and user-friendly as possible, so it’s fantastic to know that our efforts have paid off for you. Your feedback is incredibly valuable to us and encourages us to keep enhancing our services to ensure a smooth and enjoyable experience for all our customers. If you have any suggestions or if there’s anything else we can do to make your next booking even better, please feel free to let us know. Thank you once again for choosing TravelUp. We look forward to assisting you with your future travel plans! Best regards, TravelUp.

The site was very easy and straight forward to use. The Flight fare was very competitive

Date of experience : September 07, 2024

Good evening, Lucy. Thank you for your fantastic 5-star review! We’re delighted to hear that you found our website easy to use and our flight fares competitive. At TravelUp, we are committed to providing a user-friendly experience and offering great value for our customers. It’s wonderful to know that our efforts to make the booking process straightforward and offer competitive prices have met your expectations. If you have any questions or need assistance with future bookings, please feel free to reach out. We’re always here to help and ensure your travel experience remains smooth and enjoyable. Thank you once again for choosing TravelUp. We look forward to assisting you with your next trip! Best regards, TravelUp.

Easy booking process

Easy booking process, no hidden charges hopefully

Date of experience : September 08, 2024

Good evening, Aneez. Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our booking process easy and straightforward. Ensuring a transparent and hassle-free experience is a top priority for us at TravelUp, so it’s great to know that we met your expectations. We strive to provide clear pricing with no hidden charges, and your feedback reassures us that our efforts are making a positive impact. If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to assisting you with your future travel plans! Warm regards, TravelUp.

They couldn't issue my tickets in 2 months

I have had, and am still having, a highly disappointing experience with them. I bought my round-trip tickets on 18th July and still can't get Travelup to issue my tickets. Ben Murphy from their customer service first contacted me a couple of weeks after my purchase, saying they didn't want to issue my tickets due to the transit time between my flights being 1 hour and 30 minutes. Sorry, but that's how the ticket was sold. After not understanding the exact issue for a while and a long period of back-and-forth communication, they asked me to call them to sort it out. Sorry, but what on earth? Such an unprofessional approach. I had business arrangements and insisted on getting the tickets according to my original plan. But no, they did not issue the tickets until 2nd September. In the meantime, I changed all my plans and asked them on 2nd September to amend my return date to 29th October, which I am legally entitled to. Yet, instead of making this change, they amended it to 26th October —God knows why! When I asked for clarification, they claimed they had issued my ticket with my approval (seriously?) and said they couldn't do anything else about it. They make mistakes and don't even take responsibility for them. They don’t seem to read emails properly either. Such a frustrating and disappointing experience so far. Stay away, for sure.

Date of experience : September 06, 2024

Good evening, Ibrahim. Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment you’ve faced in dealing with your booking. We understand how upsetting this situation must be, especially with the confusion surrounding your tickets and the lack of clarity in our communication. This is not the standard of service we aim to provide at TravelUp, and we take your feedback seriously. The lack of professionalism and responsiveness you've described is unacceptable, and we assure you that further investigations will be conducted to address this matter internally. To help us better understand and resolve your case, we kindly ask that you email us at [email protected] with your booking reference number. This will enable us to follow up with the relevant team members and ensure that we take the necessary steps to resolve the situation promptly and prevent similar issues in the future. Once again, we apologize for the inconvenience this has caused and thank you for bringing this to our attention. We hope you will give us the opportunity to restore your faith in our services. Best regards, TravelUp.

My first transation wasn't sucessful

My first transation wasn't sucessful, the page was stuck. but second attempt went through all okay

Good evening, Sam. Thank you for taking the time to leave us a review. We’re glad to hear that your second attempt at booking went through smoothly, but we sincerely apologize for the issues you encountered during your first transaction. We understand how frustrating it can be when a page gets stuck, and we appreciate your patience while resolving the issue. Your feedback is invaluable to us, and we are actively investigating the cause of the problem to prevent similar occurrences in the future. If you have any additional comments or if there’s anything more we can assist you with, please don’t hesitate to reach out. We’re committed to providing a seamless experience and will work diligently to address and improve any areas of concern. Thank you once again for your feedback and for choosing TravelUp. We look forward to serving you better in the future. Best regards, TravelUp.

Price match Great price compared to other sites

Great price compared to other sites

Good afternoon, Alvina. Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you found our prices to be great compared to other sites. At TravelUp, we are committed to offering the best value for our customers, and it’s fantastic to know that our competitive pricing has made a positive impression on you. We’re also pleased to know that our price match and overall value have contributed to a great experience for you. Your feedback is incredibly valuable and motivates us to continue providing excellent service and unbeatable prices. If you have any further questions or need assistance with future bookings, please feel free to reach out. We’re always here to help! Thank you once again for choosing TravelUp. We look forward to assisting you with your future travel plans! Best regards, TravelUp.

Easy to navigate around

Good evening, Thank you so much for your 5-star review! We're delighted to hear that you found our website easy to navigate. We’ve put a lot of effort into designing a user-friendly platform, so it’s fantastic to know that your experience was smooth and straightforward. Your feedback reassures us that we are on the right track in making travel planning easier for our customers. If you ever have any questions or need assistance with your future bookings, please feel free to reach out. We’re always here to help! Thanks again for choosing TravelUp. We look forward to serving you on your next adventure! Best regards, TravelUp.

excellent service and much easier to…

excellent service and much easier to book the tickets

Good evening, Sonet. Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service excellent and that booking your tickets was much easier. At TravelUp, our goal is to provide a seamless booking experience and outstanding customer service, so it’s wonderful to know we succeeded in making your journey a bit smoother. Your feedback is incredibly valuable to us, and it motivates our team to keep enhancing our services. Should you have any more travel plans or need any assistance in the future, please feel free to reach out. We look forward to helping you plan your next adventure! Warm regards, TravelUp.

Perfect service

Perfect service, Nick was very professional and helpful.

Date of experience : September 14, 2024

It was very easy and not too many…

It was very easy and not too many questions asked. I dont even have to deny many things.

Good evening, Altamash. Thank you for your wonderful 5-star review! We’re delighted to hear that you found the booking process very easy and straightforward, with minimal questions asked. At TravelUp, we aim to make your experience as seamless and hassle-free as possible, so it’s great to know that you appreciated the simplicity of our process. We know how important it is for our customers to have a smooth booking experience without unnecessary interruptions, and your feedback reassures us that we’re on the right path. If there’s anything else we can do to make your future bookings even more convenient, please let us know! Thank you once again for choosing TravelUp. We look forward to assisting you with your next adventure! Warm regards, TravelUp.

I am very pleased that everything gone…

I am very pleased that everything gone very quick to book the flight.

Always a slick operation

Always a slick operation. Quick and no problems

Good evening, Emma. Thank you for your fantastic 5-star review! We’re delighted to hear that you consistently experience a smooth and hassle-free process with us. Knowing that you find our service quick and without any problems is exactly what we aim for at TravelUp! Your trust and satisfaction are our top priorities, and it’s great to hear that we continue to meet your expectations. If there’s anything else we can do to make your future bookings even better, please don’t hesitate to let us know. We look forward to assisting you with your next travel plans! Warm regards, TravelUp.

straight forward

straight forward, didnt change the price at the last minute

Date of experience : September 09, 2024

Good evening, Amir. Thank you for your wonderful 5-star review! We’re delighted to hear that you found our service straightforward and appreciated that the price remained consistent throughout your booking process. At TravelUp, we are committed to transparency and reliability, ensuring that you receive the price you see without any last-minute changes. Your positive feedback is truly valued and encourages us to keep providing a seamless and trustworthy experience. If you have any further questions or need assistance with future bookings, please feel free to reach out. We look forward to helping you with your next travel adventure! Warm regards, TravelUp.

Fantastic, really quick and easy, no issues

Date of experience : August 09, 2024

Good evening, Peter. Thank you for your amazing 5-star review! We’re thrilled to hear that you found our service fantastic, quick, and easy, with no issues. At TravelUp, we strive to make every aspect of the booking process as smooth and efficient as possible. It’s wonderful to know that we met your expectations and provided you with a hassle-free experience. If you have any questions or need assistance with future bookings, please don’t hesitate to reach out. We’re always here to ensure your travel planning remains seamless. Thank you once again for choosing TravelUp. We look forward to serving you again soon! Best regards, TravelUp.

Always a good service

Always a good service; didn't hike the price at the last minute.

Good evening, John. Thank you for your positive 4-star review! We’re pleased to hear that you consistently receive good service from TravelUp and that you appreciated our transparency in pricing. We strive to provide reliable and honest service to ensure that our customers feel confident in their bookings. It’s great to know that our efforts to maintain consistent pricing have made a positive impact on your experience. We are always looking for ways to improve and provide even better service. If you have any suggestions on how we can enhance your experience further, please feel free to share them with us. We look forward to assisting you with your future travel plans and ensuring that your experiences with us continue to meet your expectations. Thank you once again for your feedback and for choosing TravelUp! Best regards, TravelUp.

very cheap very tricky company read the…

very cheap very tricky company read the small prin t

Good afternoon, Mohammad. Thank you for your 5-star review! We appreciate you taking the time to share your experience with us. We’re glad you found our prices competitive, and we understand that it's important to carefully review all the details when booking travel arrangements. At TravelUp, we strive to offer affordable options for all travelers, and transparency is a key part of that process. We always encourage our customers to read through the terms and conditions to ensure there are no surprises and that they have all the necessary information before finalising a booking. If you have any questions or need clarification on any part of the booking process, our customer service team is always here to help. Your satisfaction is our top priority, and we're here to make your travel experience as smooth as possible. Thank you once again for your feedback and for choosing TravelUp. We hope to have the opportunity to assist you with your future travel plans! Best regards, TravelUp.

QUICK PROCESS

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Reviews 4.3.

97,100 total

Most recent

Quick and easy to follow instructions

Date of experience : 29 March 2024

Reply from TravelUp

Good afternoon, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website simple and easy to follow. Thank you for booking with us. Regards, TravelUp

Great Experience

Easy to use and great selection of flights and hotels

Date of experience : 30 March 2024

Good afternoon, Mr. Khan, Your 5* review made our day. The kind and honest review does not go unnoticed, and the team here at TravelUp will be thrilled to see this and glad to see, you have enjoyed booking your flights and hotels through our website. We look forward to assisting you in the future. Regards, TravelUp

Really easy website to navigate

Really easy website to navigate. Great booking information provided before, during and after. Good prices available too.

Good afternoon, Ms. Khan, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website prices not only great but also easy to use. Thank you for booking with us. Regards, TravelUp

cheap and easy

cheap and easy. but slightly concerned about hidden costs. eg for check in baggage, even in a long haul flight

Good afternoon, Bikram, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website simple and easy to use. We truly understand concern about your baggage, however as we see your booking, and 1piece of checked baggage in included in your ticket. Should you have more doubts about the ancillaries, please feel free to write to us at [email protected]. Our team will be more than happy to assist you. Thank you for booking with us. Regards, TravelUp

Very easy to broGreat Websitewse and a great price…

Very easy to browse and a great price thank you

Good morning, Ms. Norman, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website prices great and easy to use. Thank you for booking with us. Regards, TravelUp

very easy and swift transaction

Good morning, Omar, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website easy and swift transaction to use. Thank you for booking with us. Regards, TravelUp

Easy and cheapest

Good morning, Mrs. Mikombe, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website easy to use. Thank you for booking with us. Regards, TravelUp

Excellent performance

Good morning, Md. Hashem, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

very easy to book the tickets

Good morning, Keeley George, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website simple and easy to use. Thank you for booking with us. Regards, TravelUp

Easy to make booking

Easy to make booking. Well priced

Good morning, Mrs. Appleyard, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website prices good and easy to book. Thank you for booking with us. Regards, TravelUp

easy use, practical

Date of experience : 24 March 2024

Good morning, Sheila, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website not only practical but easy to use. Thank you for booking with us. Regards, TravelUp

Easy to use

Easy to use. Great price.

Good afternoon, Wayne, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website prices not only great but also easy to use. Thank you for booking with us. Regards, TravelUp

POOR CUSTOMER SERVICE WITH A CREDIT…

POOR CUSTOMER SERVICE WITH A CREDIT CARD ISSUE AND BOOKING CHANGE WITHIN 5 MINS OF THE TRANSACTION.

Good afternoon Carley, We are sorry to learn about the challenges you faced. We aim to provide the best possible customer satisfaction and would like to take the opportunity to rectify this situation and make it right for you. Please write to us at [email protected] so one of our team members can assist you. Regards, TravelUp

Quick, easy

Good afternoon, Mr. Jones, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website swift and easy to use. Thank you for booking with us. Regards, TravelUp

easy and quick booking process

Good afternoon, Akeel, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website simple and easy to use. Thank you for booking with us. Regards, TravelUp

Easy to book and best price available

Good afternoon, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website price easily available. Thank you for booking with us. Regards, TravelUp

smooth service

Good afternoon, Ms. Sidh, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

easy to book

Good afternoon, Mr. Aung, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website simple and easy to use. Thank you for booking with us. Regards, TravelUp

Very easy and reasonably price.

Date of experience : 28 March 2024

Good afternoon, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website simple and available at reasonable price. Thank you for booking with us. Regards, TravelUp

Avoid at all costs

I will keep it simple, I would avoid at all costs.

Good afternoon, Rayyan, We apologise for the unpleasant experience you had with us. We have not received any response from your end as of today after "Find Reviewer" was sent. Therefore, we would close this Trust Pilot feedback for now. Should you have any further queries, please feel free to contact us at either 0118-955-6400 or 0203-771-3074. Please note you may experience a long hold time or delayed response to connect with our admin team, hence you can email us at [email protected]. Regards, TravelUp

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Reviews 4.3.

97,100 total

Most recent

Easy To Use and Gives peace of mind

Travelup web site is one of the least hassel free sites that i have used in the many years that I have been travelling. Well done!!

Date of experience : September 11, 2013

Excellent service

Will book again no hassle and fast.

No problems so far

After booking through Travelup (which was directed through another comparison site), I was bit nervous after reading the reviews here. But, I checked the booking using mytrip and it was all there and after few hours got the eticket as well from Travelup and everything was finalized correctly. No issues. If I had booked this flight using my regular supplier, I would have paid another GBP 100 more for two of us travelling to Cancun

Date of experience : September 02, 2013

use them at your own risk

ok, so i booked my flight from london to america in jan 2013,flying out in Aug using skyscanner.net, and realised it was booked with a company called travelup... never heard of them before, so i proceded, but didnt get my eticket, or a confirmation straight away like i had before (used expedia then) so i worried a little bit, the confirmation and eticket arrived 3 days later, unusual i thought, still, i was happy i had my flights booked, and the money had been taken from my account, i had a link to check my itinerary which i thought was good, then one day i couldnt log in to check so i panicked, i contacted travelup, but got no response, took 3 days before they got back to me, and advised there was just a schedule change, and i was then able to log in and check my itinerary. at this point i decided to check reviews, and when i saw all the negative experiences of people losing tons of money and being without flights my blood ran cold, ... i then spent almost 6 months in constant state of fear that this would happen to me, a few schedule changes happened and again, took travelup a few days to sort it out, then came the day to check in online, i couldnt... i was convinced my flight had been cancelled, they day before i was due to fly out, so i emailed them... nothing, i took the chance and travelled down to heathrow (im in birmingham) for my flight to West Virginia, and thank the lord all was fine, turns out United Airlines have a new policy of checking international passports, so you cant check in online.. ha! so, i flew out not problems, travel up on the other hand replied back 4 days after my flight,.... so, had there been a real problem, it wouldnt have been sorted. i was one of the lucky few using this company in the fact that my flights were relatively cheap, and there were no real problems, however, i had a great deal of worry throughout the last 8 months, so, i wont be using them again, id rather pay the extra few £'s with a more reputable company, or with airlines direct. if you have a strong heart and good nerves, go ahead and use travelup... otherwise, save yourself the hassle and worry, go elsewhere, its safer!

Date of experience : August 22, 2013

Didn't reply to any emails but had no problems travelling whatsoever

I booked tickets for myself and my family to New York last month, they were rather last minute, and I used Skyscanner, which gave travelup.co.uk as having the lowest price. I must admit I rather naively assumed I was booking with the carrier direct, it was 1am, I was exhausted but so excited about going that I just booked, paid, and upon checking the cancellation policy (afterwards, duhhhh!) I realised I'd booked with an agent. I then read all these awful, horrible reviews and panicked. I had no means by which to pay any extra fees, and certainly didn't have the money to book elsewhere without a refund if there were any problems. For the next 3 days, I panicked every time my phone rang in case it was the agent saying they needed more money. I emailed them a few times asking for them to confirm the prices were final but got no response. Also the e-ticket didn't arrive within 24 hours as promised and an email chasing that also went unanswered, however when I rang to query where it was it was emailed to me straight away. I was nervous right up until getting on the plane but thankfully everything was fine and we had a very pleasant flight each way, my initial panic was therefore unfounded, and wouldn't have even been there at all if I hadn't read all those reviews. Hopefully this will put someone's mind at ease if they did what I did and booked first and thought later!

Date of experience : August 05, 2013

excellent service

I just cannot believe all the previous bad reviews. I have just booked tickets to Manila via HCMC with a stopover on way back. All handled extremely politely and professionally by Samuel Young. I had a query with baggage allowance on way out and way back and this was all explained to my satisfaction. My I add that they were also the cheapest flights that I found with the route I wanted. Well done Travelup

Date of experience : June 13, 2013

Con Artists

Avoid booking flights with Travelup, they have conned so many people that I'm surprised they've been around for so long. I bought a return ticket with them and found out on my way back to the UK that my name was not listed for the flight even though I paid for a return ticket. I was left stranded on my own in a foreign country and was forced to buy another ticket in order to get back home. Travelup has the most disgusting customer service I have ever experienced in my life. When I called them to explain the problem, I was ignored, lied to, laughed at, and had the phone put down on me numerous times. I have been chasing them up for months and still haven't got a penny back. Avoid this company at all costs they will rip you off!

Date of experience : May 29, 2013

Horrendous! Do not use this terrible company!

I wouldn't touch this company with a barge pole! Their customer service is either completely unresponsive or very poor. Eg. I repeatedly requested a window seat using their customer service email address and they never responded. Their telephone customer service is on one of those ridiculous 0871 high cost numbers which is 50p per minute, they take ages to answer the call and their staff an inept at dealing with queries. My partner had his passport stolen and was assured by Adam, a representative, that he could change his return flight but to be only later informed when enquiring about a date change that they couldn't change it. He raised the matter with Mustafa at Customer Relations who didn't even bother replying to several emails. In summary, even if they offer a cheap flight, DO NOT USE THEM!!!

Date of experience : May 21, 2013

Steer Clear

I booked flights from Manchester to Chicago in June with TravelUp on April 28th. 2 days later I got a phone call telling me the price I had been quoted, and which I had paid using my credit card, was unavailable due to 'withdrawal by the airline' (US Airways). The operator, going by the name Steve Johnson said he could get me a 'good deal' on alternative flights the same day, for 'only' £63 more, and as a 'goodwill gesture' he would waive the card charges. At this point I asked for a refund, as I am unable to pay any more until I get paid in 2 weeks time, and by now I wasn't convinced they wouldn't suddenly cancel my flights again. He then sent me through by email details of the new flights, and charges, as well as an offer to cancel the booking - initially telling me it would cost me £33 in cancellation charges. After a couple of emails querying this charge, when I am only cancelling the booking due to TravelUp's inability to honour the booking, I was told I would receive a full refund in '5-7 working days'. I wait with baited breath... I only wish I had read some reviews before booking with this company. I was redirected to their site by SkyScanner, a site I have been using to find cheap flights for years, and (somewhat naively, with hindsight) trusted to get me a good deal.

Date of experience : April 30, 2013

Do not book with them

Have a look at where they are supposed to be based on Streetview: it is a corner shop and the call centre is in India. Never book a flight with anyone who is not ABTA and always use a credit card so you are covered by the Consumer Credit Act. In haste, I did neither of these things and am now repenting at leisure. I booked a flight to Miami with British Airways through TravelUp in March. I booked World Traveller plus which is BA's version of Premium Economy. BA have a standard policy of overselling any premium seats, the plane was full and I was downgraded. As my contract is with TravelUp and BA's contract is with TravelUp, BA owe TravelUp a refund and TravelUp owe me a refund. This is correct and I have confirmed this with Citizens Advice and sought independent legal advice. When I first contacted TravelUp they told me to send them a copy of the ticket from Ba which shows I was downgraded and they will arrange a refund. They advised me that I could send this via e-mail. I emailed them on April 2nd and received an automated response saying they respond to 97% of enquiries within 48 hours. After a week I telephoned them to chase the enquiry and asked to be put through to a manager. I was put through to someone called Ken who said it was my fault for accepting the downgrade and that I need to contact BA. Ken would not let me speak, shouted at me and left me feeling very upset. I contacted BA again and Citizens advice who confirmed it is TravelUp who owe me the fee. I called them again several times and each time I was lied to, had the phone put down on me or was shouted at. I sent several emails but never got a response. I decided that I would not just let this go and that I would write to them in the post threatening legal action. Before I did this I telephoned them pretending that I wanted to buy first class tickets to Miami and recorded the call using the voice memo function on my phone. I asked what would happen if I was downgraded. "George" who I spoke with said that "it is impossible" to be downgraded. I explained I had been downgraded in the past and asked if it happened and my contract was with TravelUp and not the airline, who would be responsible for getting me the refund. George confirmed that TravelUp would get me the refund. He then said again that I haven't got to worry because if they supply me a seat then that class of seat is gauranteed. I explained that on British Airway's website it states that no premium seats are guaranteed and that I could be downgraded. George then again confirmed that TravelUp would process the refund and that this would take 6-7 days before I receive a refund. I asked if this was stated anywhere on TravelUp's website. George said that the call is recorded and he guarantees that what he is saying is correct. I explained that I had purchased a ticket and been downgraded and was due a refund. I also explained that I was recording the call. After putting me on hold for a few minutes George came back on the phone and again try to assure me that whatever class of ticket i booked through them was guaranteed. As he clearly hadn't grasped what I was saying, I gave him my previous booking reference and asked if the class was guaranteed why had I been downgraded and why weren't they processing my refund? Again I was put on hold. Another chap came on the phone, also saying he was called George. I had been on the phone for 20 minutes now! This George tried to tell me what Ken had said on day one and that they had done nothing wrong and that I had to speak to BA. After me explaining for 5 minutes that my contract was with them and that I had not received what I had paid for and that I was recording the call and would start legal action he finally said that they would start to process the refund and would get back to me today. The whole experience has been really disappointing. ATOL only protect against the airline going bust. Trading Standards aren’t interested as they treat it as a civil dispute. Citizens Advice can only tell you to write to the company threaten legal action and then go to the court. After that they will not give any legal advice. If TravelUp don’t get back to me, I have to go to the courts to start a civil action. The judge can decide that they are in breach of contract but he can’t necessarily make them pay me anything. I would then probably have to start a petition to wind them up. Most people do not have the inclination or determination to go as far as I have and the web is full of damning reports on this company. Stay well clear.

Date of experience : April 24, 2013

DISGUSTING SERVICE: They changed the flights dates, then we we called to ask why they cut me off, even the manager put me on hold for 40 mins, when I rang back they said he was not working. They then changed my flights back but to a different airport, it was only when I googled the directors details and asked to speak to him the sorted the flights out But saying this they did have the best prices and were easy to book with

Date of experience : April 20, 2013

Extremely poor

I booked flights to travel to Orlando with them as they were the cheapest around by about £100. I booked on 21st March 2013. I received a confirmation email and all was fine until I got a call on 28th march 2013 from a representative of the company to tell me that unfortunately when I booked my flights at 11pm on 21st march 2013, the price had changed at midnight (1 hour after I booked) and as a result I would have to pay £350 more. I asked why I had to pay more as the price only changed an hour after I had booked and paid and surely the price I paid had to be honoured. At this point he was very aggressive and I had to ask him numerous times to stop shouting at me. At first I thought it was a hoax call, maybe somebody trying to get my to disclose my card details over the phone as the guy didn't even know the details of my booking. He told me it was for 4 adults and 1 child, when it was in fact for 3 adults, 1 child and 1 infant. He only knew the flight was to the USA and didn't know the dates of travel. I was on the phone for 25 minutes trying to understand what was going on as he was talking very fast and kept putting me on hold claiming that he was 'looking for a good deal for me'. I told him in the end that I just wanted a refund as I was unhappy to deal with his company. I also asked why it had took them a week since I had booked to contact me, to which he replied he had been off sick. He told me that the money would be refunded to my card in 3 working days. That was 28th march. I emailed him directly on 4th April and submitted a web enquiry form asking about my refund. He completely ignored my email and despite getting an automated email saying 97 percent of emails are responded to within 24 hours, i am still awaiting a reply. I rang again on 5th April (as it had been Easter bank holiday in between) as the money had still not been refunded. He told me it would be in by 8th April. 8th April I rang again to be told another 3 working days. friday 12th April I rang again to be told it would be today. I looked up details to complain on the company website and it says that in emergencies to contact Mr. Ken or Mr. Sam and provides mobile numbers. The first mobile number for Mr. Sam rang out and whoever answered told me I had the wrong number. The second number for Mr. Ken was indeed him. I explained my problem and he told me he would call me back-this was last Friday 12th April. I am still waiting for his call. I am worried sick I will not get the money back as it has now been just short of a month and it is over £3000. I can't book anymore flights until I get the money back and at this rate the flights are going to be that expensive that we won't be able to go.

Date of experience : April 18, 2013

UNPROFESSIONAL, INCOMPETENT AND DOWNRIGHT RUDE!

0n January 9th 2013 I booked two return flights from Glasgow to Mazatlan (Mexico) through Skyscanner and travelup .co.uk. for travel commencing Saturday13/4/2013. Whilst they were marginally cheaper (ONLY A FEW £) than other travel agents they have certainly proved that saving pennies results in angst, worry and uncertainty. Our flights are with Air France and Aero Mexico (both members of the Sky Team). On February 22nd I received confirmation of our booking from KLM. Then on April 4th I received notification from Air France advising me of time changes to my flights. I am a Flying Blue member which meant I could access my flight information. This I did and had chosen seats for three legs of the journey. (Aero Mexico and Flybe not allowing me to do this at that time) All was well until Thursday 11th April (just 40 hours before we had to leave for our first flight) when I received an URGENT email from Travel Up notifying me of these changes. It took them at least a full week to realise that schedules had changed! I was asked to respond in an email saying whether or not these changes were acceptable whereupon my new e-tickets could be issued. One hour after this email was written I replied saying the changes were acceptable. Problem solved you might think, not so. The automated email I received in response stated they hope to respond to 97% of their mail within 48hrs. Still feeling confident that Travel Up were working behind the scenes to fulfil their contract with me and organise my flights I went about packing etc. Thirty hours before our first flight was due to take off I went on the internet to Manage My Booking to book seats for our Flybe flight only to discover that out of six separate flights we were only booked on two. Travel Up had duly cancelled all other four flights. This morning (Friday 12th April at 9.10am) I called them. What a gross waste of time! The gentleman I spoke to was totally unhelpful and obstructive. He refused to take my booking reference and kept repeating the same phrases as though he were an automaton reading from a script without the intelligence or authority to deviate from it. Then he rung off! I had appointments to keep, as well you might imagine on the eve of my departure. I had to ask my husband to deal with the matter from offshore Mozambique. He duly phoned and got the same run around. Into the bargain the operator was downright rude. All credit to KLM and The Sky Team who my husband called in Amsterdam. They took time to listen to our plight and did everything in their power to resolve the situation. After a twenty minute phone call (at expensive rates between Mozambique and Amsterdam) KLM had the problem sorted. Many thanks KLM. I would in no way, shape or form recommend Travel Up to anyone. They are totally unprofessional, incompetent and downright rude. I WILL NEVER USE THE 'SERVICES' OF THIS SHOWER AGAIN. TRAVELLERS BE WARNED. IGNORE THIS AT YOUR PERIL.

Date of experience : April 12, 2013

Should not be allowed to trade

I booked a ticket with them on Lufthansa for 370 pounds. A couple of days later I checked on checkmytrip and found that the outbound leg didn't exist! I called them they said they would check, then said that Lufthansa had made a schedule change. They said they would refund my ticket in 6-8 weeks once Lufthansa had paid them! I told them to refund the ticket immediately as I was dealing with them and not Lufthansa and I wasn't interested whether they were refunded by Lufthansa or not! I emailed them, spoke to them twice and nearly 4 weeks later, they are not interested at all. I will probably have to get a CCJ against them.

Date of experience : April 11, 2013

This site is a JOKE!

They say that there are seats available at a specific price, but then try to charge you three times as much. Never book with them!

Date of experience : April 10, 2013

Scandalous company, advertising totally fictitious prices! They say 'good availability' on selected seats but they are mysteriously 'sold out' when you phone and then they quote a MUCH higher price (almost double). The website is also a con, it looks like your going to be able to book the flights but when you go through to the payment page the price shoots up, if you didn't notice you could end up booking at a much higher price! Representatives are incredibly rude and patronising when you phone making out you're stupid for even thinking you can get flights at the advertised price! Awful that they are allowed to continue trading and awful that skyscanner continues to include them in searches!

Date of experience : April 08, 2013

Pathetic admin, rude, they have my £1K and I don't have tickets

I paid TravelUp £1000 for tickets to Phuket (from London) and received an email saying that the payment hasn't gone through. I then followed the instructions and attempted a second payment. I received confirmation of payment from SagePay and TravelUp. The next day, I received an email saying that payment hadn't gone through. I forwarded my confirmation and they said 'oh yeah it has gone through you'll received an e-ticket in 48 hours. 1 week later they call to say that they can't sell me the ticket for that price because they took too long to process the booking and they'll refund the money to me. My flight is in less than a month and tickets are now more than £100 extra. The man on the phone wouldn't even apologise and said it wasn't his fault.

Customer service from hell

These clowns run a so-called help desk that will do everything they can to make your life miserable. Cannot be trusted to get your reservation right and will redirect you to nowhere if you ever need to get a hold of them! STAY AWAY!!!

Date of experience : April 04, 2013

I booked the other day with Travelup and after checking reviews, I was terrified! I didn't receive a confirmation email and they didn't take the money out of my account after a day and a half, so I phoned them. Staff on the phone were polite enough and told me I would have my eticket by the end of the day. It arrived. They took the correct amount of money. I've checked on the Delta website and all of my flights are booked appropriately. Can't complain about them. Although I saw my flight listed slightly cheaper today! (Can't win them all!)

Date of experience : March 27, 2013

Totally useless

Trying to make changes to my booking involved endless referrals on their helpline, all resulting in being cut-off or sent to a voicemail message. The one person that sounded like he knew what he was talking about said it was a bad line (I could hear him perfectly), told me he'd call me back, but never did.

Date of experience : March 25, 2013

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Reviews 4.3.

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very easy to purchase ticket

Date of experience : 11 September 2024

Reply from TravelUp

Good afternoon, Saira. Thank you so much for your excellent 5-star review! We’re thrilled to hear that you found it very easy to purchase your ticket with us. At TravelUp, we aim to make the booking process as simple and efficient as possible, so it’s wonderful to know that we achieved that for you. Your feedback is greatly appreciated and motivates us to continue providing a seamless and user-friendly experience for all our customers. If you have any further questions or need assistance with future bookings, please don’t hesitate to reach out. Thank you once again for choosing TravelUp. We look forward to helping you with your future travel arrangements! Best regards, TravelUp.

so slow, app is crashing all the time. need to resubmit it many times.

Date of experience : 14 September 2024

Easy site to navigate and book from

Good afternoon, David. Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found our site easy to navigate and book from. At TravelUp, we strive to create a user-friendly platform that simplifies the travel booking process, so it’s fantastic to know that our efforts have met your expectations. Your feedback is incredibly valuable to us and encourages us to keep enhancing our site to ensure a smooth and enjoyable experience for all our customers. If you have any suggestions or need further assistance with future bookings, please feel free to reach out to us. Thank you once again for choosing TravelUp. We look forward to assisting you with your next travel adventure! Best regards, TravelUp.

Just arrived at the hotel and was made…

Just arrived at the hotel and was made to pay, despite having already paid Travel Up on 12 July. I have also paid you on the same date for our stay on 21st September. Please sort this out with the hotel and ensure we get our refund! Mike Evans +447710203242

Date of experience : 06 September 2024

Good evening, Mike. We’re very sorry to hear about the inconvenience you’re facing upon arrival at the hotel. This is certainly an unusual situation, and we would like to investigate it immediately to ensure it is resolved as quickly as possible. To help us look into this matter, could you please email us your booking details at [email protected]? This will allow us to contact the hotel directly and clarify the payment status to arrange for your refund. We sincerely apologize for the stress this has caused and appreciate your patience. Rest assured, we are committed to getting this sorted out for you promptly. Thank you for bringing this to our attention. Best regards, TravelUp.

Quick, easy and cheaper then any other!

Date of experience : 09 August 2024

Good evening. Charlotte. Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had a great experience and found our service quick, easy, and more affordable than others. Providing a smooth booking process and the best prices is what we aim for at TravelUp, and it’s wonderful to know we’ve hit the mark! Your feedback truly means a lot to us and motivates our team to keep delivering exceptional value and service. If you need any assistance with future travel plans, please feel free to reach out to us anytime. We look forward to helping you with your next adventure! Warm regards, TravelUp.

Great service but wish we could pick…

Great service but wish we could pick our seats

Date of experience : 12 September 2024

Good afternoon, Billy. Thank you for your thoughtful 4-star review! We’re pleased to hear that you found our service great. We understand how important it is to have the flexibility to choose your seats, and we appreciate your feedback on this aspect of your booking experience. While our current system may have limitations, we are always looking for ways to enhance our services and provide more options for our customers. If you have any specific seat preferences or need assistance with seat selection for future bookings, please feel free to reach out to our customer service team. We’re here to help and will do our best to accommodate your preferences. Thank you once again for your feedback and for choosing TravelUp. We look forward to assisting you with your future travel needs! Best regards, TravelUp.

Good and quick service at a great price

Easy booking and fair pricing.

Date of experience : 09 September 2024

Good evening, Muhammad. Thank you for your wonderful 5-star review! We’re delighted to hear that you found our booking process easy and our pricing fair. At TravelUp, we strive to provide a seamless booking experience along with competitive prices to help make your travel planning as stress-free as possible. Your positive feedback is greatly appreciated and encourages us to continue improving our services to better serve customers like you. If there is anything more we can do to assist you or enhance your future travel experiences, please don’t hesitate to let us know. We look forward to helping you with your next journey! Warm regards, TravelUp.

Booking was easy.

Easy to navigate site.

Date of experience : 10 September 2024

Good afternoon, Rob. Thank you for your excellent 5-star review! We’re delighted to hear that you found our site easy to navigate. At TravelUp, we aim to provide a seamless and intuitive booking experience, so it’s wonderful to know that our efforts have made your travel planning smooth and hassle-free. Your positive feedback is greatly appreciated and encourages us to continue enhancing our platform for all our users. If you have any further suggestions or need assistance with future bookings, please don’t hesitate to reach out to us. Thank you once again for choosing TravelUp. We look forward to helping you with your future travel arrangements! Best regards, TravelUp.

I have had a good experience with you.

Good afternoon, Muhammad.  Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with TravelUp. It’s wonderful to know that our efforts to provide exceptional service have made a positive impact on your travel plans. Your satisfaction is our top priority, and your feedback motivates us to continue delivering the best possible service to all our customers. If there’s anything more we can do for you or if you have any suggestions on how we can improve, please feel free to let us know. We look forward to assisting you with your future travel arrangements and ensuring that your next experience is just as positive. Thank you again for your kind words and support! Warm regards, TravelUp.

Ease of booking

Good rates, quick and easy process

Date of experience : 13 September 2024

very helpfull travel site

IT WAS EASY TO FOLLOW INSTRUCTIONS

Date of experience : 08 September 2024

Good evening, William. Thank you so much for your 5-star review! We’re delighted to hear that you found our instructions easy to follow. At TravelUp, we strive to make the booking process as straightforward and user-friendly as possible. It’s great to know that our efforts to provide clear and concise instructions have made your experience smooth and hassle-free. If you have any questions or need further assistance with your bookings, please don’t hesitate to reach out. We’re always here to help and ensure your travel plans go off without a hitch. Thank you once again for choosing TravelUp. We look forward to assisting you with your future travel needs! Best regards, TravelUp.

The website is nice

The website is nice, the booking is smooth.

Good evening, Jeaslea. Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our website nice and that the booking process was smooth for you. At TravelUp, we aim to create a seamless and enjoyable experience from start to finish, and it’s fantastic to know that our efforts have made a positive impact on your journey with us. Your feedback is greatly appreciated, and it motivates us to continue improving our services. If there’s anything more we can do to assist you or if you have any future travel needs, please don’t hesitate to get in touch. We look forward to helping you with your next adventure! Warm regards, TravelUp.

GREAT WEBSITE CHEAP TICKETS

Good evening, Syed. Thank you for your fantastic 5-star review! We’re thrilled to hear that you find our website great and our tickets competitively priced. At TravelUp, we strive to offer an exceptional online booking experience and provide our customers with the best possible fares. It’s wonderful to know that our efforts are paying off and that you’re satisfied with both our website and the value we offer. If you have any questions or need assistance with future bookings, please don’t hesitate to reach out. We’re always here to help and ensure you have the best travel experience possible. Thank you once again for choosing TravelUp. We look forward to serving you again soon! Best regards, TravelUp.

IT WAS QUICK AND EASY BUT IT DID NOT…

IT WAS QUICK AND EASY BUT IT DID NOT TAKE MY VOUCHER CODE VC15.

Good evening, Lilly. Thank you for your 4-star review! 🌟 We’re glad to hear that you found the process quick and easy. However, we’re sorry to learn that you encountered an issue with your voucher code VC15. We want to make sure you get the benefit of any discounts or offers available. Could you please contact our customer support team with your voucher details? We’ll be happy to assist you in applying it and ensuring that everything is in order. Your feedback is valuable to us, and we appreciate the opportunity to address this issue. Thank you for choosing TravelUp, and we look forward to serving you again! Best regards, TravelUp.

really easy to use

super easy to book and clear UI

Took forever to load

Took forever to load, was concerned about double charging

Good afternoon, Mathew. Thank you for your feedback. We’re sorry to hear about the issues you encountered with our website and the concerns you had regarding potential double charging. We understand that slow loading times can be frustrating and we are actively working to improve the performance of our website to provide a faster and smoother experience. Your feedback is invaluable in helping us identify areas for improvement. Regarding your concern about double charging, please be assured that our payment system is designed to prevent such occurrences. However, if you believe there has been an error, we encourage you to contact our customer service team as soon as possible so we can investigate and resolve the issue promptly. We appreciate your patience and understanding, and we’re committed to making necessary improvements based on your experience. If there’s anything else we can assist you with or if you have any additional concerns, please don’t hesitate to reach out. Thank you for choosing TravelUp. We hope to have the opportunity to provide you with a better experience in the future. Best regards, TravelUp.