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Reviews 4.4.

101,406 total

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Amazing family holiday in Hurghada, Egypt

Our family had the most amazing experience at the TUI BLUE Crystal Bay Resort Hurghada, Egypt. A great, clean hotel with fantastic food, friendly staff and a relaxing pool area. Our TUI guide was highly knowledgeable, and went over and beyond helping us to make our holiday special. We went on two unforgettable experiences, snorkelling and scuba diving in the Red Sea - a must do when we're back in the future, as I'm sure we will. Thank you TUI, you've put a big smile on our faces. 🙂

Date of experience : 20 August 2024

Cape Verde November 24

Having previously booked with TUI we did not hesitate to let them take care of our holiday again. Once again so easy to book online straight forward and all done In less than half an hour. Downloaded there app which give use all the information about flight times and also lets use book any excursions when we our away.

Date of experience : 30 August 2024

Best Travel Agent

We have booked many holidays through TUI at Rushden Lakes. Every time is great, however, Claire Burdock is without doubt the best agent we have ever found in any company! Always extremely friendly, very knowledgeable and professional. Can't recommend highly enough

Date of experience : 29 August 2024

Reply from TUI

Good afternoon Tina, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you always have such great service in your local TUI store! It's great to know you have a store nearby that you can trust to receive the same, great service every time you visit. We’ve passed your comments on to the team in store to let them know as I'm sure they'll be pleased to hear your thoughts. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Oli Customer Support Team

Terrific River Cruise

As a group of longtime friends, we decided it was time for a getaway cruise. We only popped in to get more information at the Tui store by Coventry rail station. Cheryl was so helpful, explaining everything and assuring us this was the holiday we were looking for. We even had a £300 reduction per booking for our next year's holiday. We booked immediately and are all very excited to be looking forward to our getaway next year. Thank you Cheryl for all your time and kindness.

Good afternoon, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had such a wonderful holiday with us! We’d like to thank you for choosing TUI and we hope that you'll come back to us for your next getaway. Kind Regards and many thanks, Oli Customer Support Team

Not disabled friendly company

Spent 2 hours trying to make our holiday with our disabled mother less stressful. The lovely lady tried her very best, but nothing was ‘received’ from Sunexpress. Even was transfered to them. Explained all information about mobility bike and battery sizes. Left at stansted, check in staff with no knowledge of what was needed. 45 minutes of embrassment, extra cost of leaving much need batteries behind. Completely ruined our holiday. Tui staff at hotel tried emailing to help, tui response very unhelpful. Would NOT recommend using if you have extra needs.

Date of experience : 14 August 2024

Hello Michaela, Thank you for taking the time to leave us a review, I am very sorry that after taking such time to make your holiday experience smoother and a much less stressful time, your additional assistance was not received which resulted in a difficult time away. Please raise your comments and concerns directly to our After Travel team who will be able to investigate this for you. This can be raised by completing the form at the following link: https://www.tui.co.uk/destinations/contact-us/after-travel Our team will investigate and aim to be in touch within 28 days. We truly appreciate that holidays are a special time and we are very sorry for any upset or disappointment caused. I would like to reassure you all customer feedback is taken on board and shared with the relevant departments both here at home and in destination to ensure we continue improving the quality of the travel experiences we deliver. Thanks again for reviewing us and letting us know your thoughts. We'll keep working towards making sure we're providing the best possible service. Kind Regards and many thanks, Lucy Customer Support Team TUI GROUP TUI UK & Ireland

,very patient staff

,We just told the TUI assistant what we were looking for @ a specific price & she was very helpful & made a thorough search to find something suitable, she took her time & we didn,t feel under any pressure to accept the said holiday.Having said that we booked there & then .

Date of experience : 21 August 2024

Hello Sylvia, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with the service you have recently received from us. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team TUI GROUP TUI UK & Ireland.

The team in the coventry arena branch…

The team in the coventry arena branch were really helpful. We have booked a holiday there previously so we were confident with their customer service. They got the best deal possible and talked us through the excursions available. They are available to speak to at anytime to amend or add to your break. We would recommend a visit to the store to book your holiday.

Date of experience : 23 August 2024

Easy to book online

Easy to book online. Easy to download, view and manage booking via the mobile app. Great choice of holidays and prices if you book early enough. 2nd holiday booked to same destination due to the amazing hotel in turkey. 3rd one being booked next week.

Hello Pauline, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction I’m so happy to hear that you found it easy to book with us, We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as easy as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team TUI GROUP TUI UK & Ireland

Helpful lady in Camborne Branch Cornwall

We phoned the Camborne branch as we had seen a holiday on the TUI website. But we wanted to talk to a member of staff in your branch to confirm and book, we are an older couple and prefer that human contact. The lady on the telephone was very helpful, friendly etc: and setup the holiday with our extra requirements. So now waiting for our holiday hooray. No issues at the moment.

Date of experience : 17 August 2024

Good afternoon Claire, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you always have such great service in your local TUI store! It's great to know you have a store nearby that you can trust to receive the same, great service every time you visit. We’ve passed your comments on to the team in store to let them know as I'm sure they'll be pleased to hear your thoughts. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Oli Customer Support Team

Dani, our Tui representative at Harrogate branch was expertly helpful and great to get on with. We had a particular room and date that we really wanted and she managed to get everything just right for us. Fantastic value too. We'll be booking with Tui, and Dani, again.

A minor change in flights caused 3 weeks of stress, telephone agents are completely useless, don't call back when they say they will, are incapable of problem solving. I eventually had to cancel and rebook just to get the correct price. Agent I spoke to last was rude and had a terrible attitude, actually sighed when I said I was going to cancel. Manager that I spoke to promised me a solution then phoned a week later saying he couldn't do it. Think I should have been offered some kind of compensation, instead tried to charge me extra!

Website really helpful but can't beat going into store

Website really helpful for research but still prefer going into High Street to speak to someone. Received really helpful and constructive advice, delayed our by four days and were able to book a better room.

Date of experience : 28 August 2024

Relaxing, Beautiful Lake Garda

Lake Garda was the perfect location and exactly the type of holiday we needed. The accommodation was spot on and thr people were very friendly/helpful. The pool was great and there were never too many people there which meant sunbeds wre always available. The poolside snack bar was exactly what we wanted and the daily happy hour was a nice bonus. Breakfast was plentiful, varied and fresh everyday. Evening meals were varied and felt authentic. Good range of drinks in the bar and reasonably priced. Flights and transfers were as expected and there were only very minor delays. This holiday was recommended and booked by Jo P at TUI kingston and we could not have asked for more from her! Based on her own experience of visiting the area previously, she seemed to know exactly what would suit us. With food included and travel in the middle of August, this holiday was extremely good value.

Absolutely awesome.

The ladies in the Camborne branch are amazing. We have booked all of our numerous holidays with them knowing that we are in safe hands. They always go above and beyond our expectations. Knowledgeable and helpful with a smile. We can highly recommend all of them.

Date of experience : 26 August 2024

Good morning Colleen, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you always have such great service in your local TUI store! It's great to know you have a store nearby that you can trust to receive the same, great service every time you visit. We’ve passed your comments on to the team in store to let them know as I'm sure they'll be pleased to hear your thoughts. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Oli Customer Support Team

Big shout out to the staff at the TUI…

Big shout out to the staff at the TUI branch in St Helier Jersey! Both Manager Hope and agent Lauren made booking our holiday to Malta fun! Both very informative and professional in all the process! Thank you!

Friendly, helpful service

Straightforward and simple. I called for a quote (as I had done a few other places). Deborah was fantastic, so friendly and very helpful. By the end of the call I was happy with the quote for Florida and Deborah was a big part of the deciding vote too. All questions and queries answered thoroughly and since making the booking I have had a couple more questions which I emailed to Deborah and I have always had prompt replies. Great service so far and I am already looking to make a booking for the following year.

Date of experience : 27 August 2024

In store booking

Went in store to book a holiday (Edward Street in Hull) and Georgina said she could get us the holiday cheaper than I found online and she was right! Helped get us the kind of flights we wanted, booked our seats and car parking. Will definitely book in the shop again to get the best deal!

Rebecca from the plympton branch is…

Rebecca from the plympton branch is amazing! She was patient, knowledgeable, fun to book our holiday with and wasn't trying to get us to book somewhere we didn't want. Helped us through the whole process

Hello Mike, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with the service you have recently received from Rebecca, and that she had such a positive impact on your booking experience. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team TUI GROUP TUI UK & Ireland.

WORST COMPANY EVER

I can honestly say you are the worst company ever and will never be using you again. Your company service is an absolute joke. I only gave the one star above because I couldn’t give any lower. I am currently 5 weeks back from holiday and still waiting for a refund which you promised to me within 7-10 days which I had to pay after you mis -sold me a holiday.

Date of experience : 29 July 2024

Thankfully the manager and staff at tui…

Thankfully the manager and staff at tui ammanford are on the ball - after booking us a cruise i didnt realise my passport expires 10 years from issue date NOT expiry!! They phoned me to advise and I had an emergency passport appt immediately !!! Thankyou ammanford - Great Service

The best UK tour holidays for 2024

Hassle free, well crafted and exclusive, tours are a brilliant way to discover a new destination in the UK

With well thought-out itineraries, UK escorted tours can also remove the stress of managing all the bookings and logistics, and give you an authentic overview of a new destination.

There are a few different ways to pick UK tour holidays. You can choose the perfect package by type, such as a history-focused trip or an astronomy break in Northumberland ; by celebrity expert ( hello Sarah Raven ); or by location, depending on where you have in mind to tick off your holiday bucket list.

We’ve rounded up the best escorted tours for 2024 by destination, so you can enjoy an area of the UK with a unique experience crafted by experts. Enjoy!

There’s nowhere quite like Norfolk for getting your nature fix. For starters, you get the beautiful waterways that make up the famous Broads, where historic windmills stand proudly among acres of unbridled countryside, and boats glide serenely up and down navigable networks of rivers, hopping between pretty little towns and riverside restaurants.

Then, by the coast, fresh-air days spent on expansive, weather-flicked beaches result in rosy cheeks and sandy toes, while ancient woodland and marshlands are the perfect place to capture views of fascinating wildlife. Its cultural credentials aren’t negligible, either, with museums, castles, a cathedral, and plenty of stately homes and halls to visit – like Sandringham, where the Royal Family stay, and Holkham with its glorious gardens and parkland.

We recommend… exploring scenery and Sandringham

Boats aren’t the only way to enjoy the Norfolk countryside. Enjoy the county’s heritage railways with this five-day escorted tour . It features three different rail journeys, a paddle steamer cruise, visits to pretty villages like Horning, and a tour of Sandringham with a talk by historian Lucy Worsley.

Lincolnshire

Historic architecture abounds in Lincolnshire, the second-largest county in England. From castles and forts, to manors, medieval farmhouses and the impressive Lincoln Cathedral, you won’t be short of heritage places to visit. Elsewhere, the seaside, woods and nature reserves call for you to dust off your bike or boots for a great outdoorsy break. There’s plenty of parkland and formal gardens to visit, too, as well as farms and wildlife parks for the kids.

We recommend… a garden-filled getaway

Combine history and horticulture with this four-day break which will take you around some of the loveliest gardens in England. You’ll get to experience Lincolnshire with a trip to Easton Walled Gardens, as well as the formal grounds of RHS Harlow Carr in Harrogate, and the orchards of Haddon Hall in Derbyshire. Other highlights include a talk by gardener and writer Arthur Parkinson, and residence in a country manor hotel near Chesterfield.

Northumberland

Nothing quite compares to the wild beauty of Northumberland, where big adventures beckon and heart-tuggingly beautiful landscapes mingle with mighty castles, quaint fishing towns and, of course, those gloriously pristine skies. Owing to the low level of light pollution, Northumberland’s skies are some of the darkest in Britain, earning it Dark Sky Reserve status. People travel from far and wide to experience astrological activities here, from hotels that offer star-gazing experiences, to visitors packing a deckchair, gloves and flask, and having a good look at the Milky Way, sans equipment. You might even catch a frisson of the aurora.

We recommend… starry sojourns with an astronomer

In the company of an expert astronomer on this three-day astronomy tour , you’ll visit two observatories and attend talks, workshops, and demonstrations. Other highlights include trips to Hadrian's Wall and a local brewery.

Does anything much beat the experience of a flower-filled foray through a classic English garden on a warm summer’s day? Often referred to as the Garden of England itself, Kent is a botanical beauty, and home to some of the country’s loveliest – and most famous – gardens, from the rare plants of Great Comp Garden and the global collection at Lullingstone Castle, to the classic, romantic grounds of Scotney Castle. It owes its moniker not just to these renowned horticultural hotspots, but also to the county’s lush landscapes, vineyards, hop fields and fruit-filled orchards, which grow like a dream because of the temperate climate.

We recommend… a flowery foray to the Garden of England

You can discover these wonderful gardens and more with this exclusive four-day tour around Kent and Sussex . Along the way, garden designer, writer and broadcaster Sarah Raven will join you for a special talk, and you’ll enjoy private tours and out-of-hours access to some of the grounds.

Isles of Scilly

From the subtropical flora and fauna of Tresco to the white sands of St Martin’s, the five inhabited islands of this postcard-worthy archipelago each have their own distinct features, and they’re all spectacular.

Life hits differently here; days are spent kicking about on powdery soft sands, taking in the rugged, raw beauty of the coastlines by boat, tucking into the day’s catch in the pub, and spotting marine wildlife, like dolphins, whales, puffins and even seals. Despite being just 28 miles or so off the coast of Cornwall, these fabulous islands feel worlds apart from the rest of England, making for an idyllic UK break without the fuss of international travel.

We recommend… island-hopping off the south coast

Escorted group holidays give you a good introduction to the inhabited Isles of Scilly. This six-day tour offers the chance to explore all five of the islands. Highlights include a stay on St Mary’s, a visit to the world-famous gardens on Tresco, a wildlife cruise around St Agnes, a trip to St Martin's and its vineyard, and lunch on Bryer.

There’s also a five-day tour if you have a slightly smaller time frame and budget, with Bryer being the only island not included.

The Hebrides

Wanders around little port towns, picnics on beautiful white-sand beaches, smoked kippers for breakfast, whisky tastings in the afternoons – holidays to the Outer Hebrides are the stuff of dreams. There’s so much to see and do, it can be hard to know where to start. And each island has its own character, from the rugged landscapes of the Isle of Harris to the Borve Standing Stones on Barra. Luckily, it’s easy enough to hop around on ferries, providing a new perspective on how to see the Scottish archipelago, and maybe even spot some unusual marine wildlife along the way.

We recommend… enjoying scenic drives and Scottish castles

This six-day island-hopping tour around the Outer Hebrides is a great way to see the islands, with an itinerary that features a scenic drive along the Isle of Barra, a distillery tour on the Isle of Harris, sightseeing on Lewis, and a castle tour on Stornoway.

Scottish Highlands

Once you’ve experienced the wild, weathered beauty of the Scottish Highlands, you never forget it. Gazing out at the dramatic mountains of the north west, Jurassic-like formations of the glens, the stoic beauty of the lochs, and the Tolkienesque charm of The Trossachs feels like staring at a real-life postcard, and the only way to better the scenery is to make sure you’re traversing it the right way. Let it be said, that rail is one of the best ways to explore the Scottish Highlands – in fact the Jacobite steam train is said to take you on one of the world’s most spectacular train journeys, following the Road to the Isles.

We recommend… experiencing one of the best rail routes in the world

On our four-day tour of the Scottish Highlands , you can experience this Jacobite steam train journey for yourself, along with a cruise on Loch Katrine, and a paddle steamer voyage on the River Clyde. Scottish broadcaster and journalist Kirsty Wark will also be doing a special talk and Q&A one evening.

Looking for inspiration for your next holiday? Grab a cuppa and browse our brochure packed with unique escapes.

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Is TUI Premium Worth it? (Honest 2024 Review)

If you’re booking a flight with TUI and considering flying in their premium class, you might be wondering whether it is worth the additional cost or not. TUI Premium is not quite business or first but is arguably a little more comfortable than a standard premium economy. 

I am a British Travel Writer based in Mexico and I always fly with TUI Premium every time I fly back to the UK to visit family, and then again when I return to Mexico. For me, the extra cost is worth the more spacious seating and additional perks, especially for someone who hates flying. 

At this point, I’ve flown TUI Premium about 8 times in the last 3 years. If you’re on the fence, I’ll share my experiences here. 

Table of Contents

Is TUI Premium Worth it? 

It’s important to understand exactly what you get when you fly with TUI Premium so that you can decide as to whether it’s worth it or not for you. Flying with TUI Premium means that you have larger, extra legroom seats set in a smaller cabin with a 2-3-2 formation that only seats 63 passengers. 

When departing from UK airports, you can drop your luggage off at the hotel the night before your flight, you get fast-track security and lounge access. Premium passengers are the first priority to board and disembark the aircraft and when you arrive on board, you’ll be given a welcome glass of prosecco, a complimentary toiletries bag, and a bottle of water. 

The “premium” meals service means that you enjoy slightly better food than in the economy section of the plane, and complimentary drinks and snacks are provided throughout the flight. Personally, I am in the minority of people who actually enjoy airplane food anyway, but the food with TUI has always been pretty good and you usually get a choice of 2-3 different mains. 

How much extra do you have to pay? 

An important consideration when deciding whether TUI Premium is worth it or not is deciding how much extra you have to pay. I’ve only flown on routes from the UK to Mexico and flight prices across the board have increased a lot in the last few years, making the journey more expensive on the whole. 

The amount I’ve paid for TUI Premium has varied depending on the time of year that I was travelling. Booking a flight from Cancun to Manchester for October 2024, TUI Premium seats cost me an additional £259 per person, whereas in the past I have paid less than £200 per person. 

Since I’ve mostly either travelled alone or just with my partner, we could justify the extra cost but it quickly adds up if you are a family of 4 or 5. Sometimes you are able to snag upgrades for lower costs at the last minute so if you’re not keen to spend hundreds on a premium seat, it’s still worth keeping an eye out and checking what’s available on the TUI website before you go. (Or inquire at the airport on your day of travel if there are any upgrades available). 

Priority check-in and fast-track security 

I’ve flown from Birmingham and Manchester airport several times with TUI Premium and the priority baggage drop/check-in and security fast track is much appreciated. A few times I’ve passed through Manchester airport in the peak of summer or right before Christmas and the “general” security queue was a chaotic nightmare, whereas I was able to skip through in less than 20 minutes with my fast track. 

Lounge access

One of the biggest perks of flying with TUI Premium is complimentary access to a premium airport lounge which ordinarily would cost at least £30 per person to enter depending on the specific lounge. Most lounges let you enter anywhere between 3-4 hours before your departure time and the information boards keep you posted on when your flight is boarding.

I’ve experienced the No.1 lounge in Birmingham and the Escape Lounge in Manchester a few times and both have been decent. If you have a morning flight, you can enjoy an “all you can eat” buffet-style full English breakfast, as well as various cakes and pastries and unlimited alcoholic and non-alcoholic drinks. Later in the day, there are different meal options available. 

Sometimes the lounges have been a little busy, but it’s still been a much more comfortable way to wait for a flight than just waiting in the general seats of the terminal. 

Additional legroom and priority seating 

I am only 5”1 so I don’t necessarily need the larger seats or extra leg room but never underestimate the comfort of having additional personal space on a long-haul flight! It was great to not feel that I was cramped up right beside strangers or that I had to essentially give someone a lap dance every time I scooted past them to go to the bathroom(!) 

Still, if you’re tall, and the legroom is one of the only factors that really appeal to you for booking a Premium seat, you can also consider just upgrading to one of the extra legroom seats at the front of the plane for £40 instead of paying the premium fee. 

Free seat selection 

When you book a TUI Premium flight, you can choose your seats wherever you want within the premium section. I’d advise doing this as soon as you book your tickets, especially if there are a few of you so that you don’t end up sitting separately. 

You will be able to see what is available before purchasing your tickets. One small qualm I have is that I sometimes fly back to England with my partner, or I sometimes fly back alone, and TUI does not let solo passengers book the aisle seat so as to not “separate families” meaning that if you are travelling alone, you have to take a window seat or take whatever you are assigned later. 

Fewer perks from foreign airports 

I always find that the experience of flying with TUI Premium is better when departing from the UK rather than flying back. I guess that TUI does not have partnerships with international airport lounges because, on the return leg of the journey, lounge access is not included, there is no security fast track, and no gift bags or complimentary goodies are provided at the start of the flight. 

This means that if you are flying back from Cancun, the Dominican Republic, or wherever, you have to pay separately if you want to use the airport lounge. So arguably you get less value for money on the return leg. 

Food services on board 

As I mentioned, I am one of those strange people who actually like airplane food and I always get excited about browsing the menu to see what options are available. 

The amount of meals served no doubt varies depending on the flight length/route. It takes about 8 hours to fly from the UK to Mexico so two meals are usually served on board TUI flights to Cancun or Puerto Vallarta but obviously, this may differ if you are flying elsewhere. 

This has often been a meal and a British afternoon tea when departing from the UK, and a meal and a breakfast or light snack when flying back to England. Meals were served with wine service and a selection of alcoholic and non-alcoholic drinks and then shortly after, the air hostesses offered Baileys or Brandy as an aperitif. 

Since “unlimited drinks” are included in the flight ticket, the trolley comes back and forth a ton of times. (Perhaps even too many since I’ve often seen people drunk and asleep halfway through the journey!)  

Entertainment on board 

Like most airlines, all TUI passengers have an entertainment system built into their seatback with a selection of movies, TV shows, and radio stations that they can enjoy. Disposable headphones are handed out at the start of the flight. 

There is usually a mixture of new cinema releases and classic movies, and I’ve always found plenty to watch and do. Being in TUI Premium doesn’t come with any better or different entertainment as compared to being in Economy, and one small observation I would make is that there are no subtitles available for people watching movies in different languages. 

Since most passengers are British holidaymakers, this probably isn’t that much of an issue for most travellers, but as my partner is Mexican, he wasn’t able to watch any of the movies or shows. 

When I flew from Manchester to Cancun in November 2022, the plane’s entertainment system was down and unavailable for the entire 8.5-hour flight. The crew tried to reset it several times, delaying the takeoff time by an hour, before ultimately notifying passengers that they would not be able to get it to work. 

This was frustrating on a long-haul flight, but I would say that these kinds of one-off negative experiences could happen at any time, on any airline. I had befriended one of my fellow passengers on that flight who contacted TUI to complain, and they were hard to reach and only offered him a £20 TUI voucher for a future flight.

Final thoughts

Do you have any further questions about flying TUI Premium? Have you flown with them yourself and have experiences you’d like to share? As I mentioned I’ve flown with them a bunch of times and will fly with them again on my next flight from Mexico to the UK and back, and will probably continue to do so on subsequent flights. 

FYI this article is not a sponsored post, and I have paid for all of my flights myself. Oh, and if you are indeed flying to Cancun, you might find this post on how to pass through Cancun customs quickly, quite useful. 

Have a safe journey! Melissa xo 

Melissa Douglas

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All Tours Operated By TUI Italia

56 tui italia trips.

Discovering Amalfi Coast

"They said they were amazing and a great tour. They said they highly recommend tour radar as they have such a good experience." Hon, traveled in April 2024

Gems of Rome & Florence

"The hotel was in a great location, was first rate and had a lovely breakfast." Leslie, traveled in December 2023

Sorrento Escape, Private Tour

"The attention to detail was impressive, as every aspect of our trip was meticulously organized from start to finish." Lane, traveled in August 2024

Enchanting Waters: Discovering the Lakes of Italy, Self-Drive

"The car and hotels were of a high standard. The hotel in Stresa was excellent and in a great location." Amanda, traveled in June 2024

Discovering Naples

"Hotel was very good, trip to Pompei and Heraculon very well organized." Catherine, traveled in November 2023

Discovering Taormina

"Communication to us was great and everything went to plan." Joe, traveled in July 2024

Discovering Venice

"The tour was good, but a bit to long. Sould have liked to have all the tours on the same day." Jaco, traveled in July 2024

Campania Region Highlights, Private Tour

Discovering Florence

"The private tours of the Uffizi and Accademia Galleries were super - the guides were knowledgeable and open to any question." kelly, traveled in March 2024

Splendid Tour (On Request)

"The quality of the tour was good overall (excellent in parts). The transportation system worked smoothly and was timely." Rangachari, traveled in September 2023

Discovering Lecce

"Excellent combination of activities and the guides for each were all exceptional." Sandra, traveled in May 2024

Apulia & Lecce, Self-Drive

"The suggestions for the itinerary and the choice and quality of the accommodations were excellent." Tony, traveled in April 2024

Tuscany Highlights, Private Tour

"All services were provided as promised and in a timely manner. The itinerary offered us the enjoyment of experiencing Italy in a variety of settings and different experiences." Judith, traveled in September 2023

Classic Italy, Private Tour

"The hotel in Florence set the bar for what a 4-star hotel should provide." Russell, traveled in May 2024

La Dolce Vita, Private Tour

"It was our 30 year anniversary and our first trip to Italy. I especially liked the way all the transfers and rides were conducted." Douglas, traveled in October 2023

Reviews of TUI Italia Tours

Our family of five had a wonderful trip to the Amalfi Coast thanks to our guide, Mary and driver, Angelo! Mary provided us with such great information and history of the area- and pointed out important structures along the way. She knew all the best places to stop for the ideal photos. We even stopped at a lovely fruit stand run by such a nice gentleman who made us the most wonderful freshly squeezed fruit juice!!  The entire ride to and from Amalfi was so entertaining and enjoyable because of this Tui team, I forgot to be nervous about the winding cliffside road. Angelo, was such a great and safe driver! It really was a crazy & winding road but Angelo drove so well -handling the curvy roads, the traffic and stop offs for photos so professionally - that I wasn’t nervous at all!  When we arrived in Amalfi we had only a short amount of time to stay. Mary took us into town, helpfully explained more of its history pointing to the highlights and showed us the best olive oil and balsamic vinegar store! She really saved us so much time by listening to what we all wanted to see in such a short amount of time-I truly appreciate how she listened and catered to us!  There was one mishap that happened while we were there which delayed this wonderful Tui team in getting back on time and so I greatly apologize for that since it was my fault. Mary worked very hard to help me with a difficult situation that I got myself into with a store owner. Mary could have looked at her watch and said that we have to go now and not to worry but she wanted to help resolve the situation. She communicated professionally with the store owner since I was unable to speak in the language and attempted to resolve the misunderstanding. I want to thank Mary for what she did and also for going the extra mile for a customer. And again I want to apologize for keeping her and Angelo an extra hour later- when they should have been done with our tour already and been back home to their own families! And I also want to mention that I can just imagine that Angelo was also inconvenienced because of my situation and was probably trying to figure out where to park or drive in that busy Amalfi area while we were delayed! Again- so very sorry about that! Mary and Angelo were such a great tour team and we were so blessed that day to have them! We hope that everyone can have such a great experience as we did that day- we will have such good memories of our day in Amalfi because of them. Thank you!   Sincerely, Jenny McKeigue

Lovely tour, particularly of Siena and San Gimignano. From cathedrals to cobblestones, turrets to towers, Pinocchio dolls to pasta, and reds to whites, this all-day tour was a wonderful experience to cherish and remember years from now. Special praise to Yvonne from Tui Italia for her outstanding responsiveness, communications, and agility.

Our experience with the Sorrento Escape, Private Tour through Tour Radar was nothing short of exceptional. From the very beginning, Yvonne at Tour Radar met our every need with precision and care. Her responses to all of our questions and requests were always prompt, ensuring we felt well taken care of at every stage of planning. The attention to detail was impressive, as every aspect of our trip was meticulously organized from start to finish. We enjoyed private tours and pickups throughout our journey, and each guide and driver was punctual, knowledgeable, and an absolute pleasure to spend time with. Their expertise added an enriching layer to our experience, making each location we visited come to life. The tour itself was perfectly balanced, allowing us to fully explore the stunning coastline and the island of Capri. We had ample time to visit famous landmarks, enjoy the best local cuisine, and still have plenty of moments to relax and unwind. Overall, the Sorrento Escape was a flawless blend of adventure and relaxation, and we couldn’t have asked for a better experience. Highly recommended for anyone looking to explore this beautiful region with top-notch service.

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