west midlands travel buses lost property

• Terms of Service
• Privacy Policy

West Midlands Bus Users

Complaints & Feedback

Please note that this website is an independently run site that is not directly affiliated with any bus operator or transport organisation or provider. We do not operate any bus services, nor do we issue or take payments for any tickets or passes.

Formal complaints and feedback, as well as requests for refunds etc, will need to be sent to the relevant bus operator or authority responsible.

Bus service complaints

If you have a specific complaint to make regarding a bus service, you should in the first instance contact the bus operator directly.

Links to common bus operators contact forms below:

• National Express West Midlands
• National Express Coventry
• Diamond Bus
• Banga Buses
• Kevs Cars & Coaches

For contact details for all other operators in the Transport for West Midlands area, please see the Operators page on their website.

If the bus operator has a Facebook or Twitter page, you may also try to contact them that way, but in most situations they will merely direct you to the contact methods on their own website.

If after making a formal complaint you are not satisfied with the response you receive from that bus operator, you may choose to escalate your complaint to Bus Users UK.

• Bus Users UK complaint process

(For the avoidance of doubt, this ‘West Midlands Bus Users’ website is not part of nor has any direct involvement with the Bus Users UK charity organisation)

Bus stops, shelters and stations

Any issues with bus stops, bus shelters, bus stations, or other bus information infrastructure within the West Midlands county should be reported to Transport for West Midlands.

• TfWM: Report A Problem

Tickets / Passes / Payments / Refunds

For queries, enquiries and complaints regarding your pass or travelcard, please contact the bus/transport operator or local authority from whom you purchased or who provides the pass/travelcard.

For queries and complaints regarding contactless payment overcharges, please contact the bus operator with whom you travelled.

Lost property

For items lost on a bus, a train or at a train station, please contact the bus or train operator .

For items lost at a bus station in the West Midlands region, contact TfWM Customer Service.

Phone: 0345 303 6760 Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm Wednesdays, 10am to 6pm Saturdays, 9am to 1pm

For items lost on Metro tram or at a tram stop, please contact West Midlands Metro customer service:

Phone: 0121 502 2006 Monday to Friday, 9am to 3pm [email protected]

Anti-social Behaviour

If you witness or encounter any anti-social behaviour while travelling on buses or other public transport, this can be reported to Safer Travel for further investigation. While action may not be immediately taken, intelligence gathered from passenger-submitted reports allows the team to identify problem spots and areas and target resources where they are needed.

• Safer Travel – report an incident

Tell others!

• Click to share on Facebook (Opens in new window)
• Click to share on X (Opens in new window)
• Click to share on Telegram (Opens in new window)
• Click to share on Reddit (Opens in new window)
• Click to share on Tumblr (Opens in new window)
• Click to share on Pinterest (Opens in new window)
• Click to share on WhatsApp (Opens in new window)
• Click to share on LinkedIn (Opens in new window)
• Click to email a link to a friend (Opens in new window)
• Click to print (Opens in new window)

Protected by Security by CleanTalk

CONDITIONS OF CARRIAGE & CUSTOMER REGULATIONS

1. Introduction 2. Useful Contact Details 3. Special Meanings 4. Provision of Services 5. Safety 6. Your Responsibilities as a Customer 7. Tickets and Fares 8. Replacement Tickets and Refunds 9. Fare Evasion and Penalty Fares 10. Easy Access Services 11. Luggage and Possessions 12. Animals 13. Lost Property

INTRODUCTION

1.1 When you buy a ticket or pass, or use contactless payment to travel on a bus service operated by West Midlands Travel Ltd. (National Express West Midlands and National Express Coventry) you enter into an agreement with the Company.

1.2 The Conditions of Carriage apply to all services operated by West Midlands Travel Ltd. and set out your rights and duties as a customer

1.3 These Conditions of Carriage, which may be amended from time to time, replace all previous versions publisher by West Midlands Travel Ltd. They come into force immediately and will remain in force until they are republished.

1.4 Our staff have no authority to make individual exceptions to the Conditions of Carriage.

1.5 This document has been written in accordance with the following: The Public Service Vehicles (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990. The Public Service Vehicles Accessibility Regulations 2000. The Disability Discrimination Act 1995. The Equality Act 2010. The Public Service Vehicles (Conduct of Drivers, Inspectors, Conductors and Passengers) (Amendment) Regulations 2002.

USEFUL CONTACT DETAILS

2.1 For general information, comments and suggestions write:

[email protected]

SPECIAL MEANINGS

Provision of services, your responsibilities as a customer, tickets and fares, replacement tickets and refunds, fare evasion and standard fares, accessibility, luggage and possessions, lost property.

• Bus Services
• Bus Tracker
• Service Updates
• Journey Planner
• Contact details - Derbyshire
• Lost property
• Leicestershire
• Contact details - Leicestershire
• About Diamond North West
• Complaints and Compliments Procedure
• Contact details - Shropshire
• Staffordshire
• Contact details - Staffordshire
• Contact details - Surrey
• Warwickshire
• Contact details - Warwickshire
• West Midlands
• Contact details - West Midlands
• Worcestershire
• Contact details - Worcestershire

Finding your items

If you have lost an item of property on one of our buses, please contact our customer services department in the first instance, to see if your item has been found.

Please contact us as soon as possible after your item was lost and we will endeavour to locate your property. It is useful to let us know; which route you were travelling on and the date and time of your journey, along with a description of your property.

Lost property is kept for a maximum of four weeks (perishable items are kept for 24 hours). High value items may be kept for up to 14 days. After this time if it is still unclaimed it may be passed to the Police, with the details of where found.

Collecting your property

See the depot address below where your found property is available to collect from (09:00-17:00 Mon - Fri).

Please note our customer services lines are open as normal 08:00-18:00 Monday to Friday. Visits to our depot offices are currently strictly by appointment only. Please call or email to check when you are able to collect your property before coming to the depot.

Diamond Customer Services, Hallbridge Way Tipton Road Tividale West Midlands B69 3HW

Telephone: 0121 322 2222

Email: [email protected]

This is a new service - your feedback will help us to improve it.

• Single trips & day tickets
• Adult bus passes and travelcards
• 18 & under tickets
• Student bus pass
• Flexible ticket bundles
• Paying on the bus
• See all timetables
• Use our interactive map
• Latest service updates and diversions
• Our operating area
• Timetable changes from the 22nd October 2023
• Castle Hill, Dudley closure
• Priory Queensway closure
• Places to go
• Activity stop
• Ways to pay for my ticket
• October half term fun in the West Midlands
• Edgbaston's fireworks spectacular is back for another year and bigger than ever!
• 14-year-old bus enthusiast road tests future career
• Black History Month: Saluting our Sisters
• Get on board with Coventry’s all electric buses
• 16-18 photocard
• Group Day Saver
• Birmingham Uni Hop
• Workwise travel scheme
• Free older person's travel pass
• Free disabled person's travel pass
• Frequently asked questions
• Lost property
• Ways to pay
• New online booking system
• Tickets & prices

Plan your journey

• Accessibility

All tickets & prices

All services & timetables

Inspiration & news

See all offers

All help & information

Contactless FAQs

The answers to the most common questions from our customers.

• Help & information
• Contactless help & FAQs

Contactless FAQs 

What is the difference between tap & cap and paying by contactless.

Tap & Cap can only be used to pay for Adult West Midlands Single, Day and 3 or 7 day capped tickets. You can buy any single or Day ticket on the bus when paying by contactless.

Which contactless cards are accepted on the bus?

Most contactless cards issued from the UK can be used on our buses. We do not accept the following: American Express, Diners Club, JCB or Union Pay Fees or charges may apply if non UK cards are used, for further details please check with your bank.

Can any contactless card/device be used on every bus?

You can use your contactless card/device on most National Express buses. You may not be able to use contactless on certain special services. These may include school services, sporting or leisure event services or specific works services.

Where can I see my payments or the journeys I have made?

To see journeys and payments you have made, please use the buttons below:

I used my credit/debit card    I used my mobile device

Why have I had more than one payment taken on the same day?

You may find that there are more than one pending payments showing on the day that you travel. At the end of our working day our system will check your total journeys and cap this at the best price for you. Our working day starts at 3am and ends at 2:59am the following day. If you have travelled on a Friday, Saturday, Sunday or bank holiday payments will be taken the next working day. This will mean that you will have more than one payment showing at this time. If you are unsure about your payments you can see the journeys you have made by clicking the buttons below:

Why has my card not worked on the bus?

If you see a red screen when you have tried to pay using your contactless card/device, please wait for 5 seconds and try again. If this happens again, your payment has not gone through. You will need to find a different way to pay for your journey. Our drivers will not know why your card/device has not worked on the reader.

I think my card is blocked, what do I do?

If your card/device has been blocked, you will need to contact your card issuer. We do not have the ability to block or unblock contactless cards/devices.

Tap & Cap

What is tap & cap.

This is a quick and easy way of paying for Adult travel on our buses, without the need of hunting for change. Make as many bus journeys as you like using the same card/device from Monday to Sunday and we will cap your payment to give you the best value for your travel.

How does Tap & Cap work?

Simply tap your contactless card/device to the reader, wait for the green screen and take a seat. Don't forget - No ticket will be printed - You don't need to tap your card/device when you leave the bus - You need to use the same card/device for every journey you make - We cannot cap your payment if you use Tap & Cap alongside regular contactless payments

What are the Tap & Cap prices?

3 day and maximum capping is calculated for journeys made between a set time period of Monday to Sunday.

I have been charged £6 for one day of travel...

Sometimes transactions are not communicated immediately if a bus cannot connect to the network. We will store the information until it is connected securely, this can lead to a higher charge than expected when the delayed payment is added. Please check your previous travel as you should find you've been charged correctly. I used my credit/debit card    I used my mobile device

Can I pay for someone else using Tap & Cap?

Tap & Cap is not suitable to buy tickets for other people because you have to use the same contactless card/device every time you travel for the payments to be capped. If you need to buy tickets for other people, you are able to pay using contactless by asking the driver for the tickets you need. For more information please see our paying by contactless information below.

Can I pay for child travel using Tap & Cap?

Tap & Cap cannot be used to buy child tickets. If you need to pay for child tickets on the bus, you can pay using contactless. For more information please see our paying by contactless information below.

Can I pay for Short Hop journeys using Tap & Cap?

Tap & Cap cannot be used to pay for Short Hop journeys. If you need to buy a Short Hop ticket, you can pay using contactless. For more information please see our paying by contactless information below.

How will a bus inspector know that I have paid?

Bus Inspectors will be given a list of Tap & Cap customers from the driver. If you have used a credit/debit card: You will need to provide the inspector with the last 4 digits of the card number. If you have used Apple Pay: You will need to go into the 'Wallet & Apple Pay' from your settings, select the card and then click on 'Info' to display the Device Account Number. This will be different to the last 4 digits of your card number. If you have used Android Pay: You will need to go into the Android Pay app, select the card and display the Virtual Account Number. This will be different to the last 4 digits of your card number.

If the bus cannot continue and we have to board another, do I tap again?

If you have to change your bus during a journey due to it breaking down or driver availability at a changeover point, you do not need to tap your card again on the replacement bus. Drivers and Inspectors will be made aware of this.

Paying by contactless

What is paying by contactless.

Paying by contatcless is when you use a contactless card/device to buy tickets from our driver on the bus. Any ticket that you can buy with cash you will be able to pay for with contactless.

How does paying by contactless work?

Contactless payments are simple to use. Just follow the steps below: 1. When getting on the bus, ask your driver for your chosen ticket(s) 2. Your choice(s) will be displayed on the reader 3. Hold you contactless card / device to the reader until the light goes green, take your ticket(s) and have a seat. Remember, don't put your contactless card/device on the reader until the screen tells you to do so, just like in the shops.

Can I buy tickets for someone else when paying by contactless?

You can buy tickets for multiple people when you pay by contactless. Just ask the driver for your tickets and then place your contactless card/device on the reader when they ask you to.

Can I buy tickets for child travel when paying by contactless?

Yes, child tickets are now available when you pay by contactless. Just ask the driver for the ticket you need and then place you contactless card/device on the reader when they ask you to.

Can I buy a Short Hop journey when paying by contactless?

Yes, Short Hop tickets are now available when you pay by contactless. Just ask the driver for the ticket you need and then place you contactless card/device on the reader when they ask you to.

I have been charged for a Tap & Cap payment on top of my contactless payments

If you tap your contactless card/device before the driver has confirmed your tickets, a Tap & Cap payment will be taken. Make sure you don't hold your contactless card/device to the reader until the screen tells you to do so, just like in the shops. To request a refund for a Tap & Cap payment, please fill out the Customer Enquiries form below.

You will receive a printed ticket when you pay using contactless, just like paying with cash. You will need to keep this safe and show the inspectors when they board the bus.

If you have any other questions

Like us on facebook.

See what we're up to, what's going on locally and get the latest service updates.

Follow us on Twitter

The best place to see the latest West Midlands travel updates while on the go.

Get inspired on Instagram

See local sights and tag us in your bus pictures. Follow us to get involved!

Back to top

Email Sign Up

Subscribe for updates & special offers!

Download Our App!

Search 'NXBus mTicket'

• Clean air zone
• Cookie policy
• Corporate governance policy
• Disability awareness & accessibility
• Modern slavery statement
• Partnerships
• Platinum buses
• Privacy policy
• Private hire
• Read our blog
• Safer travel partnership
• Services & timetables
• Sustainable travel
• Zero emissions buses

Call or get in touch online We are here to help

Coventry buses

Visit National Express Coventry

National Express great value coach travel and holidays

Part of Mobico Group

© West Midlands Travel Limited 2024

Passenger descriptions

Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.

Adult fares are applicable to all passengers aged 2+. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian.

Infants 0-1 Inclusive

Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Unaccompanied children will not be carried.

What if I have lost or damaged my free travel pass?

11 jul 2023 • knowledge, information, article details, was this article helpful.

• Clean air zone
• Cookie policy
• Corporate governance policy
• Disability awareness & accessibility
• Help & information
• Modern slavery statement
• Partnerships
• Places to go
• Platinum buses
• Privacy policy
• Private hire
• Read our blog
• Safer travel partnership
• Services & timetables
• Sustainable travel
• Zero emissions buses

Call or get in touch online We are here to help

Part of Mobico Group

You are using an outdated browser. Please upgrade your browser to improve your experience and security.

Your privacy settings

We use cookies to help you with journey planning and relevant disruptions, remember your login and show you content you might be interested in. If you're happy with the use of cookies by West Midlands Combined Authority and our selected partners, click 'Accept all cookies'. Or click 'Manage cookies' to learn more.

There is currently an issue for customers trying to redeem a voucher code. If you are experiencing an issue please try again on Sunday. We apologise for any inconvenience.

Report a problem with a bus stop or park and ride, about the problem, what would you like to report.

What do I do if I’ve lost something on board the tram?

If you leave something on the tram please contact Customer Services on 0121 502 2006  (Monday-Friday 09:00-15:00) or email  [email protected].

All lost property is taken to our depot on Potters Lane in Wednesbury where ID may be required to claim your item back. Items are stored for 28 days (except perishable goods which is 24 hours) and if they remain unclaimed either donated to a local charity or if they are of value, handed to the Police.

Click here for our policy.

What are your Feelings

Share this article:.

Customer services

• 0345 835 8181
• [email protected]

Website information

• Conditions of Carriage
• Privacy & Cookie Policy
• Website Terms & Conditions

Subscribe to stay up to date

Midland Metro Limited (trading as West Midlands Metro). Registered in England and Wales | company number 10932342 | Registered office: 16 Summer Lane, Birmingham, B19 3SD

©2024 West Midlands Metro

Register to receive news and updates.

Privacy policy

• Privacy Overview
• Strictly Necessary Cookies
• 3rd Party Cookies
• Cookie Policy

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.

Please enable Strictly Necessary Cookies first so that we can save your preferences!

More information about our Cookie Policy

You are using an outdated browser. Please upgrade your browser to improve your experience and security.

Your privacy settings

We use cookies to help you with journey planning and relevant disruptions, remember your login and show you content you might be interested in. If you're happy with the use of cookies by West Midlands Combined Authority and our selected partners, click 'Accept all cookies'. Or click 'Manage cookies' to learn more.

There is currently an issue for customers trying to redeem a voucher code. If you are experiencing an issue please try again on Sunday. We apologise for any inconvenience.

Replace a lost or stolen swift card.

You can replace a lost or stolen Swift card, including under 16 and 16-18 photocards, using our online portal.  

We are unable to replace Swift cards issued by National Express. Please contact them directly to order your replacement. 

The quickest way to request your replacement is using our online portal .  

There is a £7.50 charge for replacements and your new card will be posted to you within 5 working days of submitting your request.  

If you need to continue to travel while you wait for your new card to arrive you will need to purchase additional tickets to cover your journey. You can use our ticket finder to find the best ticket for your journey.

Stolen cards

If your Swift card has been stolen, please report this to the police as soon as possible and ask for a Crime Reference Number.  

A valid Crime Reference Number means your replacement is free of charge. Call our Customer Service team on 0345 303 6760 quoting the Crime Reference Number, and we will arrange for a replacement Swift card to be sent to you. You’ll get your new card through the post within 5 working days.

Replacement card FAQ's

I have a season ticket, what happens to my product if i replace my card.

Your Swift card will be blocked and no longer be valid for travel.  

We will replace your Swift card and load a new ticket onto it, this will expire on the same date as your original ticket.  

If you need to continue to travel while you wait for your new card to arrive you will need to purchase additional tickets to cover your journey.  

I've ordered a replacement card but I have 2 days of travel left on my 1 week ticket, what happens now?

Your Swift card will be blocked and no longer valid for travel.  

If you have less than 5 days remaining on your ticket, we will be unable to replace it.  

We will still send you a new Swift card which you will be able to load with your next ticket.  

I have a 4 week ticket which has not been used yet. I've requested a replacement card but now the start date will be in the past, what happens next?

If your ticket has not yet been collected, we will move the ticket start date forward by 5 working days from the date you requested the replacement. This means you won't lose the days you have paid for.  

How do I know you've received my replacement card request?

Once you have submitted your payment online, you will receive an email confirming we have received your request for a replacement Swift card.  

Your new Swift card will be posted to you within 5 working days of your request.

If you do not receive your replacement within 5 working days, please contact the Customer Service team on 0345 303 6760. The opening times are Monday to Friday 08:00 – 18:00 (except Wednesday 10:00 – 18:00), Saturdays 09:00 – 18:00. We are closed on Sundays and bank holidays  

You can now chat to us online about replacing lost or stolen Swift cards. The live chat button will appear below when this service is available.

Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm Wednesdays, 10am to 6pm Saturdays, 9am to 1pm Closed Sundays and Bank Holidays

Find live and planned disruptions

• Entertainment
• Submit Your Story

Trams stop running on part of metro line due to overrunning engineering works

Tram passengers faced a morning of delays after engineering works overran and services were cancelled.

Watch more of our videos on Shots! and live on Freeview channel 276

West Midlands Metro said on social media at around 7.30am on Sunday that trams were not running between Wolverhampton Station and Edgbaston Village due to the works overrunning.

It also said that tram tickets would be accepted on bus services towards Birmingham city centre and on West Midlands Railway services.

A spokesman for West Midlands Metro said: "Delayed start to service due to overrun engineering works.

"Trams are currently not running between Wolverhampton Station and Edgbaston Village.

"Tickets accepted on NX West Midlands 74 and Birmingham city centre buses and on West Midlands Railway services."

An update at 10.35am said trams could run between Wolverhampton and West Bromwich Central, but that no service is expected between West Bromwich and Birmingham until this afternoon.

It was confirmed at 12.09pm that services were fully back up and running, with services running every 12 minutes between Wolverhampton Station and Edgbaston Village.

A spokesman for West Midlands Metro said: "Trams are now running between Wolverhampton Station and Edgbaston Village.

"We are sending trams out of the depot now and will get up to a 12 minute frequency as soon as possible.

"Thank you for your patience."

Striker set for medical after Wolves strike £25m deal Wolves | 17 hours ago

Watch: 60 firefighters tackle huge blaze at industrial unit in Walsall being treated as suspected arson attack Plus Walsall | 7 hours ago

Seventies Dudley: An amazing look back at 12 photos of life in Dudley during the 1970s Plus Dudley nostalgia | 9 hours ago

Landlord seeking new contractor to finish homes left half-built in Black Country town Plus Business | 9 hours ago

Crumbling pub forced to close after being at risk of 'total' collapse to be replaced Plus Smethwick | 9 hours ago

Police 'not looking for anyone else' in deaths of medic and girlfriend

P olice are 'not looking for anyone else' as they probe the deaths of a TV paramedic and his girlfriend after their bodies were discovered together.

999: On the Front Line star Daniel Duffield, 24, and Lauren Evans, 22, were found by West Midlands Ambulance Service at his home in Cannock, Staffordshire on Tuesday.

It is understood the couple were in a relationship, with Mr Duffield's social media littered with pictures of the two of them attending concerts together for artists including Becky Hill and Mimi Webb .

Post-mortems of the young couple revealed that the cause of death will b reviewed in an inquest.

Staffordshire Police added that specialist officers are continuing to support the families of those involved.

Detective Superintendent Nicki Addison, from the force's Major Investigations Department, said: 'This incident has understandably devastated the families and loved ones of those involved.

'We'd like to reiterate that the families have asked for their privacy to be respected at this tragic time. Please respect that. And again, we'd like to remind you that speculation is unhelpful and hurtful to the families – and can hinder our investigation.

'I'd like to thank everyone who has given us information. We expect the scene to be released once we've finished all of our investigative work and forensic examination.'

Mr Duffield was featured in Channel 4's documentary 999: On the Front Line alongside his crew mate, student paramedic Ellie. 

Ellie paid tribute on social media and revealed she spoke to Mr Duffield a matter of hours before is death, adding she is 'still trying to come to terms' with the tragedy.

Millions watched Mr Duffield on the eleventh series of the show, which follows West Midlands Ambulance crews as they respond to 999 calls across the region.

Taking to social media, his she said: 'Never in a million years did I think I'd have to sit and write this and yet I'm still trying to come to terms with it. 

'I just want to express how special you [were] to me, not only my best friend at work and the best crew mate but one of my best friends who had a massive impact on day to day life, the most kind hearted person who always had time to help others, who made me laugh every day and always would pick up the phone whenever I was in need. 

'Dan I can't believe you're actually gone.'

She added: 'We were meant to go out together this week and I was looking forward to seeing you. Even the phone call we had this morning an hour before you [were] gone I'll never forget, love you forever Dan.'

During his appearance on 999: On the Front Line, Mr Duffield was seen chatting to crew mate Ellie about whether she believed in aliens, before the pair were called out to an emergency involving a suspected stroke patient.

The documentary saw them assess 91-year-old Walter, who had lost feeling in one side of his body, and rush him to hospital. 

After speaking to Walter about his late wife, Mr Duffield told the programme: 'I think it's difficult when one partner passes away, and the other's left on their own.'

The paramedic reportedly split up with his former partner at Christmas, but had recently found a new girlfriend.

It is understood Mr Duffield was suffering from mental health problems before his death. 

The paramedic was a fan of singer Mimi Webb, who posted a tribute to her almost 300,000 Instagram followers after hearing of his death.

She wrote: 'Forever in our hearts. Love you my darling Daniel.' 

Ms Evans' devastated family, from the quiet 2,000-population village of Pen-y-fai, near Bridgend, did not wish to speak on the tragedy.

Her mother Karen, 53, and father Steven, 54, are understood to be distraught at the tragic loss.

The family were described as 'quiet' by the neighbours and said to often do things together.

Neighbours on Coed Y Cando, Pen-y-Fai, were 'shocked' by the news and said that Lauren was 'very friendly' girl.

One said: 'She always said hi and they are a nice family. This is a terrible shock for everyone.'

Another added student Mental Health Nurse Lauren, who had graduated from Swansea University, was 'no trouble' and described her as a 'lovely girl.'

She is believed to have moved out to go to University 30 miles away but returned for a time during the pandemic. She is believed to have moved to Staffordshire last year.

Writing on Facebook on Tuesday night, Mr Duffield's sister Louise Duffield said: 'Never ever thought I'd have to write this post (but) my beautiful brother has left us today.

'I'm so distraught you've gone. I will never come to terms with it that you're no longer here. You (were) such a bright soul, always helping other people making them smile, laugh, saving lives but unfortunately you couldn't help yourself.

'I will forever cherish you and us growing up together; you will always be in my heart (and were) the best brother I could (have) ever asked for.

'I'll always miss you and love you forever. Until we meet again, RIP brother.'

Police have urged the public to avoid speculation about the case as it referred itself to the independent watchdog, the IOPC, over previous contact with Mr Duffield and Ms Evans. 

Staffordshire Police referred itself after launching a murder inquiry following the discovery of the two bodies.

The force said it had made the referral to the watchdog due to 'recent police contact' in relation to the deaths at a property in Alpine Drive, Hednesford, Cannock.

Ambulance service staff found the bodies at about 12.30pm on Tuesday.

You are using an outdated browser. Please upgrade your browser to improve your experience and security.

Your privacy settings

We use cookies to help you with journey planning and relevant disruptions, remember your login and show you content you might be interested in. If you're happy with the use of cookies by West Midlands Combined Authority and our selected partners, click 'Accept all cookies'. Or click 'Manage cookies' to learn more.

There is currently an issue for customers trying to redeem a voucher code. If you are experiencing an issue please try again on Sunday. We apologise for any inconvenience.

Travel information.

Read advice on using our public transport network.

Help for disabled people

You can use public transport in a wheelchair. We train drivers and conductors to help people with disabilities.

Personal safety advice

Our transport network is safe. We have a police team who patrol the network. Find out how to keep safe when you travel.

How to get to a Hospital

Hospitals in the West Midlands are easy to get to using public transport.