what is indigo travel assistance

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Special / Disability Assistance

Special Assistance

At IndiGo our endeavor is to ensure our customers requiring special assistance (Unaccompanied Minor, Infant and/or Expecting Mother) have a hassle-free journey

Disability Assistance

At IndiGo, we care for your needs. Book a wheelchair at least 48hours prior to departure for a hassle-free travel.

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How to Get Wheelchair Assistance at Indigo Airport?

Travelling can be an exciting experience, but it can also be challenging for people with disabilities. To ensure that everyone has a comfortable travel experience, Indigo Airlines offers a range of special assistance services for its special needs passengers. One of these services includes wheelchair assistance. In this article, we will provide you with everything you need to know about getting wheelchair assistance at Indigo Airport.

What is Indigo Airlines’ Policy on Wheelchair Assistance?

What types of special assistance does indigo airlines offer.

Indigo Airlines provides special assistance to passengers with disabilities, special needs, and medical conditions. The airline understands that some passengers require assistance to make their journey comfortable and stress-free. Indigo provides various special assistance services, including wheelchair assistance, strollers for infants, safety assistant services, and more.

How can I request wheelchair assistance from Indigo Airlines?

If you require wheelchair assistance, you can request it at the time of booking your ticket. Indigo Airlines will provide wheelchair assistance free of charge to you during your entire travel journey, from the time you enter the departure airport until you reach your final destination. If you’ve already booked your ticket and didn’t request for wheelchair assistance, you can make a request by calling the airline’s customer service or through the official website.

What details do I need to provide to book wheelchair assistance?

To request wheelchair assistance, it is recommended that you make the request at least 48 hours prior to the scheduled departure time. You will need to provide your flight confirmation or PNR number, your full name, your contact details, and the type of assistance you require. Indigo Airlines’ staff will ensure that all the necessary arrangements are made so that you have a comfortable travel experience.

Do I Need to Pre-Book Wheelchair Assistance?

How far in advance do i need to book wheelchair assistance.

It is recommended that you book wheelchair assistance at least 48 hours prior to the scheduled departure time. This will give the airline enough time to make the necessary arrangements and ensure that everything is in place for a comfortable travel experience. If you’re booking your ticket late, you can still request for wheelchair assistance, and Indigo Airlines will do its best to accommodate your request.

Can I book wheelchair assistance for a friend or family member?

Yes, you can book wheelchair assistance for a friend or family member. When you book your ticket, you can mention that you’re travelling with someone who requires special assistance. You will need to provide their details and specify the type of assistance they require. Indigo Airlines’ staff will ensure that your friend or family member receives the necessary assistance during travel.

What should I do if I didn’t pre-book wheelchair assistance?

If you weren’t able to book wheelchair assistance in advance, you can still request for assistance at the airport. You can approach the airport staff, and they will arrange for a wheelchair and an assistant to help you board the flight. However, this is subject to availability, and you may experience some delay or inconvenience if you don’t pre-book wheelchair assistance.

How to Request Wheelchair Assistance at Indigo Airport?

What should i do when i arrive at the airport.

When you arrive at the airport, you should approach the Indigo Airlines’ check-in counter. Here, you can inform the airline staff that you require wheelchair assistance. The staff will provide you with the necessary assistance, including a wheelchair and an assistant, who will help you board the flight. You will also be given priority boarding to ensure that you’re comfortable and can board the flight as soon as possible.

How can I inform Indigo Airlines that I need wheelchair assistance?

You can inform Indigo Airlines that you require wheelchair assistance by calling the customer service number or through the official website. Indigo Airlines’ staff will ensure that the necessary arrangements are made for your travel. It is recommended that you make the request at least 48 hours prior to the scheduled departure time.

How can I carry my wheelchair on the flight?

If you use a wheelchair, you can carry it with you on the flight at no additional cost. Indigo Airlines provides special facilities for people with disabilities, and its staff will ensure that your wheelchair is loaded and secured safely on the plane. You can also inform the staff if you require any additional assistance during travel.

What Special Assistance Does Indigo Airlines Provide for Passengers with Special Needs?

What special assistance does indigo airlines provide for infants.

Indigo Airlines provides strollers for infants free of charge. This makes it easier for parents to travel with their infants and ensures that the travel experience is comfortable for both the parents and their little ones. Additionally, infants can also be carried onboard the flight, but they should be accompanied by an adult.

How can I notify Indigo Airlines of my special needs?

If you have any special needs or medical conditions, you can notify Indigo Airlines at the time of booking your ticket. You will need to provide the necessary details, and the airline staff will ensure that all the necessary arrangements are made. If you weren’t able to inform the airline in advance, you can still approach the staff at the airport, and they will assist you with your special needs.

How does Indigo Airlines assist passengers with disabilities?

Indigo Airlines has a dedicated staff of professionals who are trained to assist passengers with disabilities. The staff is trained to provide special assistance during check-in, boarding, and disembarkation. They will ensure that all necessary arrangements are made for a comfortable travel experience. Additionally, Indigo Airlines provides safety assistant services for passengers who require additional help during travel.

How to Contact Indigo Airlines for Wheelchair Assistance?

How can i contact indigo airlines if i require special assistance.

If you require special assistance, you can contact Indigo Airlines’ customer service by calling the toll-free number or by writing to them through the official website. The staff will assist you with your special requirements and ensure that you have a comfortable travel experience.

What is Indigo Airlines’ customer service number in India?

Indigo Airlines’ customer service number in India is 0124-6173838 or 9910383838. You can call this number to make inquiries or request special assistance.

What information should I provide when I contact Indigo Airlines for wheelchair assistance?

You should provide your flight confirmation or PNR number, your full name, your contact details, and the type of assistance you require. This will help the airline staff to make all the necessary arrangements for a comfortable travel experience. If you have any special needs or medical conditions, you should inform the staff so that they can provide the necessary assistance.

Q: Can I book wheelchair assistance while booking my Indigo flight?

A: Yes, you can choose to reserve wheelchair assistance during the booking process on the Indigo website or app. You can also call the Indigo customer care number and request for the same.

Q: How can I request wheelchair assistance for my travel on Indigo?

A: You can request wheelchair assistance in advance by filling up the Medical Information Form available on the Indigo website. Alternatively, you can call the Indigo customer care number and request for assistance. Please ensure to make the request at least 48 hours prior to the flight departure.

Q: Can I get wheelchair assistance at the airport if I haven’t requested it in advance?

A: Yes, you can still get wheelchair assistance at the airport even if you haven’t requested it in advance. Please reach the airport at least 2 hours prior to the flight departure and the Indigo staff will assist you with the same.

Q: Is there any age limit for requesting wheelchair assistance at the airport?

A: There is no specific age limit for requesting wheelchair assistance at the airport. The assistance is provided to all passengers who require it, including senior citizens, children above the age of 2 years, and passengers with temporary or permanent disabilities.

Q: How many wheelchairs does Indigo provide at the airport?

A: Indigo provides a limited number of wheelchairs at the airport. Hence, it is recommended to reserve wheelchair assistance in advance to avoid any hassle at the airport.

Q: How can I avoid damage to my wheelchair during the flight?

A: Indigo provides basic guidelines for passengers traveling with wheelchairs. It is recommended that you inform the Indigo crew about your concerns and request for special handling of your wheelchair. It is also advisable to carry proof of ownership and a medical form for the same.

Q: Can I get wheelchair assistance on a domestic flight with Indigo?

A: Yes, Indigo provides wheelchair assistance on all domestic flights.

Q: Can I get wheelchair assistance on an international flight with Indigo?

A: Yes, Indigo provides wheelchair assistance on all international flights.

Q: How can I notify Indigo about the need for wheelchair assistance for an infant?

A: You can call the Indigo customer care number and request for wheelchair assistance for an infant. Alternatively, you can fill up the Medical Information Form available on the Indigo website and mention the same. Please ensure to make the request at least 48 hours prior to the flight departure.

Q: Can I notify Indigo about my need for wheelchair assistance on Twitter?

A: No, Indigo does not provide the facility to request for wheelchair assistance through Twitter. It is recommended to call the Indigo customer care number or fill up the Medical Information Form on the official website of Indigo.

In summary, if you require wheelchair assistance during travel, Indigo Airlines provides it free of charge. It is recommended that you make the request at least 48 hours prior to the scheduled departure time. You can inform the airline at the time of booking your ticket or by contacting the customer service through the official website. The staff will ensure that you have a comfortable and stress-free travel experience.

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What is the Special Services in IndiGo Flight? [Complete Details]

IndiGo is a famous air carrier, which is India’s worst domestic carrier. It is a low-cost airline that provides affordable fares and the best service to its passengers.

In this blog post, we will talk about the complete details of special services in IndiGo flights. So let’s start.

Table of Contents

What are the Special Services of IndiGo Flight?

“Special Services” means “Special Services” i.e. special services provided by Indigo Airlines for Passengers. These services are provided to make the journey of the passengers comfortable and enjoyable.

This includes exclusive services such as priority check-in, priority boarding, excess baggage allowance, wheelchair assistance, inflight meals, and more.

These services are provided to passengers with different fares. By selecting the Special Services option, passengers can avail of special services for their journey and enhance their travel experience.

What is the facility of “Special Service” in IndiGo flight?

Wheelchair assistance:.

IndiGo passengers are given the option of wheelchair assistance. This facility is for passengers who are physically challenged, elderly, or have mobility issues. Wheelchair assistance is provided to passengers from the terminal to the boarding gate and from the boarding gate to the aircraft.

Special Meals:

Indigo passengers are also given a choice of special meals of their choice. It includes both vegetarian and non-vegetarian food. Apart from this, snacks and beverages are also provided to the passengers.

Excess Baggage:

Indigo passengers are also given the option of additional baggage for their baggage. This facility is for those passengers who want to travel with more than their normal baggage allowance. Additional baggage fees apply.

Priority Check-in:

Passengers in the “Special Service” of IndiGo are also given the option of priority check-in. Passengers do not have to wait in the terminal and check-in is done quickly.

Priority Boarding:

Passengers in the “Special Service” of IndiGo are also given the option of priority boarding. This allows passengers to be quickly identified right up to the boarding gate and the boarding process is made smooth and efficient.

Lounge Access:

IndiGo’s “Special Service” passengers are also given the option of lounge access. It gives passengers a chance to sit in the airport lounge and relax before their journey. The lounge includes comfortable seating, free Wi-Fi, snacks, drinks, and entertainment.

Flexibility:

In IndiGo’s “Special Service” passengers are also given the option of flexibility. Passengers can modify their travel dates, timings, and routes. Apart from this, the cancellation and refund policy is also flexible.

All the facilities and services are aimed at making the journey of the passengers comfortable and enjoyable. In addition, IndiGo’s “Special Service” option gives passengers the option to choose the services of their choice according to their budget.

Benefits of Special Services in IndiGo

There are many advantages of using “Special Services” on Indigo flights. These benefits make the journey of passengers comfortable and enjoyable as well as make their travel experience smooth and efficient. Some of the benefits are as follows:

Comfortable Travel: Using IndiGo’s “Special Service” passenger travel becomes comfortable. Services such as special meals, lounge access, and wheelchair assistance help keep passengers comfortable and at ease.

Efficient Boarding: The boarding process is made efficient with priority check-in and priority boarding. This allows passengers to save time and be quickly identified at the boarding gate.

Flexible Choices: In IndiGo’s “Special Service” passengers are also given the choice of flexibility. Passengers can modify their travel dates, timings, and routes. Apart from this, the cancellation and refund policy is also flexible.

Budget-Friendly: IndiGo’s “Special Service” option allows passengers to choose the services of their choice as per their budget. This gives the passengers the option of additional convenience, but they can choose according to their budget.

Smooth Connectivity: Using IndiGo’s “Special Services” connectivity for passengers becomes smooth. It gives the passengers a smooth and comfortable journey till their destination.

Personalized Services: In IndiGo’s “Special Service” passengers are also given the option of personalized services. It gives passengers the opportunity to customize their journey, such as choosing the food of their choice or extra baggage allowance.

How to Book Special Service in IndiGo Flight

The “Special Service” option on Indigo flights is a good way of providing extra convenience to the passengers. In this, some special facilities and services are provided to the passengers, which make their journey comfortable and enjoyable.

If you are an IndiGo passenger and want to make your journey comfortable and enjoyable, you can opt for IndiGo’s “Special Services”.

Here are some steps you can follow to book “Special Service”:

Visit Indigo website: First of all you have to visit the Indigo website. Here you need to go to the “Manage Booking” section.

Enter booking details: After going to the “Manage to booking” section, enter your booking details, such as the booking reference number and passenger’s name.

Select the “Special Service” option: After entering the booking details, click on the “Special Service” option. Here you will see a list of available services.

Select Services: Select the services of your choice from the available services under “Special Services”. Such as special meals, lounge access, wheelchair assistance, excess baggage allowance, priority boarding, priority check-in, flexibility in travel dates, cancellation and refund policy, etc.

Make Payment: After selecting the services, the payment process will begin. You will have to pay additional charges for the services of your choice.

Confirmation: After completing the payment process, you will receive a confirmation email or message for the “Special Service”.

Price of Special Service in IndiGo Flight

The benefits of Indigo’s “Special Service” option have been talked about, but do you know the cost? Here, you will be told about the cost and payment process of IndiGo’s “Special Service” option.

First, the cost of the “Special Service” option depends on the passenger’s travel details, such as travel dates, destination, and passenger preferences. So, when you want to use IndiGo’s “Special Service” option, you need to be clear about the details of your travel.

Now, the payment process for the “Special Service” option is very simple and easy. When you are making your IndiGo booking, you have to pay for the “Special Service” option only when you are paying for your regular booking. In order for you to opt for the benefits of the “Special Service” option, you have to pay an additional cost.

Regarding the additional cost, IndiGo’s website and customer care representatives can provide you with the correct information. You just need to clear your travel details and ask them how much additional cost you will have to pay to avail the benefits of the “Special Service” option.

IndiGo: Travel Experience for Children

IndiGo aims to make their journey full of joy and convenience for our little passengers. Here is the information given below:

Age: Children who are over two (2) days of age, but up to two (2) years old, are considered infants and should always be accompanied by an adult during their trip. Whenever you arrive on the plane, please ask the doctor to provide you with verifiable proof of the baby’s age. Some of the proofs that we accept as proof of age are the passport, a birth certificate, etc.

Seat: No other seat can be booked separately for infants, as they travel in the company of their parents.

Number: Only one (1) child is allowed for every adult person.

Fee: A fee applies for infants who are not seated, as detailed in Fees and Charges. This fee includes all applicable taxes, such as GST, fees, and surcharges.

Baggage Allowance: We allow up to seven (7) kilograms of hand luggage when traveling with an infant.

IndiGo brings you a pleasant and comfortable travel experience for your children.

FAQs for Special Services in IndiGo Flight

How can one avail the facility of the wheelchair.

To avail of wheelchair access, you must request it during your booking or at the time of checking-in for your flight.

Does IndiGo offer free breakfast?

No, there is no free breakfast at the Indigo.

How can I get Medical Assistance?

For medical assistance, you must inform in advance about your medical condition. Basic medical assistance is also available in flight.

These services also offer passengers efficient boarding, seamless connectivity, personalized services, flexible options, and budget-friendly travel options. So if you are an IndiGo passenger and want to make your journey comfortable and enjoyable, you can avail of the option of IndiGo’s “Special Services”.

• What food does a CPML consist of on indigo flights?
• How to Request IndiGo Wheelchair Assistant for Senior Citizens
• What is the meaning of XSAT Services in IndiGo Flight?

1 thought on “What is the Special Services in IndiGo Flight? [Complete Details]”

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IndyGo Access Hours

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Helpful Information

• Effective Jan. 1, 2023, IndyGo Access riders will no longer qualify for free rides on IndyGo fixed route service. A MyKey Half Fare Card will be required for qualified paratransit riders to ride the system’s regular fixed routes. Half Fare Cards offer $0.85 rides to eligible individuals.   Purchase IndyGo Access Taxi Vouchers for travel with a private taxi company. Participate in IndyGo’s Mobility Advisory Committee (Now Accepting Applications).
• For a complete overview of the IndyGo Access service, please read the IndyGo Access Rider Guidelines.
• *All IndyGo Access materials are available in various formats, including Braille, Spanish, and large print. Please contact Customer Service at 317-635-3344 for details.
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IndiGo Services

Indigo web check-in.

It is mandatory to web check-in for your flight. You are required to complete it at least 48 hours to 60 minutes before domestic flights, and 24 hours to 75 minutes before international flights. Web check-in is a simple process - all you need is your last name and PNR number. Follow the following steps for online web check-in:

• Go to this link.
• Click the check-in tab and fill the required details
• Select your preferred seat (paid) and confirm the check-in
• Once you confirm, your IndiGo boarding pass will be sent to you on email/SMS/WhatsApp

In-Flight Service

Apart from that you can enjoy delectable meals and snacks on board. As per the latest government guidelines, currently meals are not being provided on flights under 2 hours.

IndiGo crew is well trained to handle any medical emergencies. The airline provides wheelchair assistance, along with special services for minors, passengers with disabilities, pregnant women and mothers with infants.

Baggage Allowance

Infant baggage allowance, pre-booking of additional baggage (domestic), pre- booking of additional baggage (international), indigo fleet information.

IndiGo fleet has grown from one aircraft in August 2006, to 274 aircrafts today. IndiGo has a high operational reliability fleet of 274 aircraft, which includes 124 new generation A320 NEOs, 80 A320 CEOs, 41 A321 NEOs and 29 ATRs.

IndiGo Flight Status Process (How to check)

• Click on the flight status tab
• Enter the departing and arriving destination
• Enter your date of travel and flight number
• Enter your PNR or booking reference number and you would know the status of your flight

Special Services

Fast forward.

IndiGo works towards making passengers flying experience seamless with their Fast Forward service. This services facilitates priority check-in and priority baggage handling at fee of INR 450 per person per sector for domestic travel and INR 650 per person per sector for international travel.

Car Rental with Urban Drive

IndiGo has the provision of car rental services for passengers. Passengers may avail such services through its platform which is developed, managed and hosted by Urban Drive.

Special Assistance

Disability assistance.

IndiGo provides caring service to customers with disabilities. Apart from offering pre-board courtesy, the trained airline crew helps with stowing and retrieving carry-on and assistive devices.

Wheelchair Assistance

Wheelchair assistance is available at all airports. The service assists with transportation from check-in to the boarding gate, and from the aircraft to the arrivals hall at the destination.

IndiGo provides facility to book your wheelchair assistance in simple steps:

• Go to this link
• Select the passenger assistance required option
• Add passenger details
• Select the sector and reason
• Select Add-ons and your wheelchair assistance request is placed

Cancellation/Refund

• Enter your PNR/booking reference number and email ID/last name
• Choose Cancel Booking option and proceed
• Select your preferred option and click on Cancel Booking to proceed
• Your booking is cancelled

COVID-19 Safety

IndiGo ensures safety of the flyers on its ‘lean, clean flying machine’ through thorough sanitization of surface touchpoints like baggage drop counters, boarding gates, coaches, wheelchairs, aircraft, ramps, and crew vehicles. IndiGo ensures social distancing at the airport through markers and sequential boarding. IndiGo encourages contactless travel to minimize the physical contact and encourages passengers to pre- book and make online payments for additional services.

COVID-19 Test

If passenger’s destination city/state mandates a negative RT-PCR report, then it is a must to carry the same to be allowed boarding from your origin station. IndiGo also facilitates the provision of RT-PCR tests for COVID-19 through Stemz Healthcare Private Limited (“Stemz”).

IndiGo Top Domestic Routes

IndiGo has a total destination count of 90 with 66 domestic destinations. Some of the top domestic routes are Ahmedabad to Mumbai, Ahmedabad to Delhi, Kolkata to Bengaluru and Bengaluru to Delhi.

Customer Support

IndiGo can be reached out for queries and information on the following contact numbers:

India: 0124-6173838, 0124-4973838

China: +86-4006063838

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Top domestic airlines.

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Mumbai to Singapore flights

Mumbai to Toronto flights

Frequently Asked Questions

How do i cancel an indigo flight ticket online, what are the new travel guidelines for air travel on indigo, how much weight am i allowed to carry on board my indigo flight, can i make changes after two days of booking, what are the flight booking and reservation policies at indigo, till when can i cancel my tickets online, is business class available in indigo, does indigo provide food onboard, what is indigo’s policy if a flight is delayed, cancelled or scheduled ahead, does indigo provide any prior information to passengers in case the flight is cancelled or rescheduled, does indigo provide additional benefits to passengers in case the flight is cancelled or rescheduled, what are the cheapest routes operated by indigo, what is the baggage allowance for international connecting flights, what is the baggage limit for indigo for domestic routes, including cabin baggage, does indigo offer frequent flyer program, does indigo offer online seat preference reservations, what things are not allowed to be carried onboard an indigo flight, how can i cancel my reservation, how do i carry items that fall in the special baggage category, what is indigo web check-in process, how do i obtain a refund for my cancelled ticket, does indigo provide a refund if the passenger is not able to travel, how does indigo refund reservations in cash, which documents are accepted for indigo international flights, which documents are accepted for indigo domestic flights, what is the fee for infants on indigo flights.

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IndiGo’s Chatbot 6Eskai: A game-changer in air travel assistance! Here’s how you can use it

Preliminary findings from the initial rollout had revealed an impressive 75% decrease in the workload for customer service agents, underscoring the bot’s efficiency and effectiveness..

IndiGo’s AI chatbot 6Eskai has been making waves in the airline industry since its launch in November 2023. This innovative tool is quickly becoming a favorite among passengers, thanks to its ability to provide seamless and personalized assistance. Developed in-house by the carrier’s digital team in collaboration with Microsoft, this marks a significant advancement in the airline’s customer service capabilities. For those who are yet to use this chatbot for assistance, 6Eskai is capable of performing a wide range of tasks, including:

– Booking tickets – Applying promotional discounts – Booking addons – Performing web check-ins – Helping with seat selection – Planning trips – Answering FAQs – Connecting customers with an agent

Here’s a step-by-step guide for effortless booking an Indigo ticket with the help of 6Eskai:

– Visit the Official Website: Log in to IndiGo ‘s official website at www.goindigo.in.

– Access 6Eskai: Click on the 6Eskai tab located on the right-hand side of the homepage.

– Navigate Options: Explore various options displayed on the screen and select “Book Flight Tickets.”

– Enter Travel Details: Input the place of origin, destination, date of the journey, and choose the type of trip (One-Way or Round Trip).

– Passenger Information: Enter the number of passengers and their types.

– Apply Promo Code: Opt to apply a promo code or skip this step.

– Review and Confirm: Check the final details and proceed to the next step.

– Select Flight Options: Choose preferred flight timing and fare.

– Payment and Confirmation: Pay the exact amount, and your ticket will be displayed on the screen.

Preliminary findings from the initial rollout had revealed an impressive 75% decrease in the workload for customer service agents, underscoring the bot’s efficiency and effectiveness. Additionally, 6Eskai streamlines the booking process, employing natural language conversations to effortlessly guide customers through the entire booking journey.

Here are some of the key benefits of using 6Eskai:

24/7 customer service: No matter when you need help, 6Eskai is there to assist you.

Personalized assistance: 6Eskai can tailor its responses to your specific needs and preferences.

Quick and easy to use: Booking a flight, checking in, or getting answers to your questions is just a few clicks away.

Saves time: 6Eskai can help you avoid long wait times on the phone or at the airport .

Reduces stress: Planning a trip can be stressful, but 6Eskai definitely makes it easier.

Get live Share Market updates, Stock Market Quotes , and the latest India News and business news on Financial Express. Download the Financial Express App for the latest finance news.

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ANXIOUS ABOUT BUSINESS TRAVEL RISKS? DON’T BE! OUR ASSISTANCE SERVICE IS HERE TO HELP

Business travel is fraught with major risks such as natural disasters or terrorism as well as minor ones such as flight delays and pickpocketing. These risks may not only impact the way your firm does business but also impact your bottom line due to several costs that you might incur.

For instance, if your colleague misses a flight due to late arrival to airport and has to wait a while for boarding the next flight, then your firm may have to arrange for his/her accommodation at a decent place. Thus your firm would incur costs. But a travel assistance plan would cover for these expenses.

PLANNING FOR ANY UNPLANNED EVENTS

Our team will collect comprehensive details about the traveller’s journey including the routes to be taken, possible risks as well as details about any specific medical needs. We keep tracking the traveller’s movement and ensure that the traveller reaches the destination as planned. We alert travellers about unprecedented emergencies and also arrange for timely medical follow ups in case of an unfortunate event.

Bear in mind that the average cost of medical evacuation for an employee who is travelling abroad could range between $ 25000 and $ 30000. Our travel assistance plan offers protection against such financial expenditures and can have a significant positive impact on your firm’s bottom-line.

RECEIVE MEDICAL AID ANY TIME

Get assistance for unforeseen medical emergencies as you travel

REPLACEMENT OF LOST ITEMS

We support you with passport replacement via the embassy

Emergency passport replacement via Embassy

PERSONAL LIABILITY

We offer protection from legal liabilities due to injury or damage to health or property of a third party whilst on a trip abroad. We also do end to end planning for your travel needs

WHY CHOOSE ACROSS ASSIST

With one of the largest network of assistance providers and corporate solutions, our customers can be sure that their safety is well looked after.

• Manage a medical emergency or death during your travels
• Notify family contact of the ensuing emergency
• Continuous supply of food and beverages with emergency services
• Offers travel and visa advice with complete itinerary planning
• Arrange for replacement of essential lost items like passport
• Monitoring your location and looking out for you during your travels
• Staying in touch for any assistance throughout your journey
• Tailor-made solutions to meet the needs of students, corporates, tourists, professionals, etc.
• Assistance available across the globe, 24*7

EXPERIENCE US FIRST HAND

Across the globe, more than 40% of business travellers work for firms which have no travel security policies. Incidentally, 28% of business travellers in India have admitted that security is their primary concern.

We are living in a world where various types of risks associated with travel are becoming more prominent. Imagine one of your colleagues losing his/her passport and being stranded in a foreign country. Such incidents would not only cause tremendous stress but would also result in your firm incurring tremendous expenditures to bail out your colleagues.

Being a customer of Across Assist would ensure that your firm is well prepared to combat such situations. All that your employee would need to do, is to call us and we would take care of the rest. From helping you to contact the embassy to managing the paperwork and having an emergency passport, you can trust us to salvage the situation.

ALARM CENTRE

Across Assist has a 24 X 7 Alarm Centre based in India. You can speak to our multilingual alarm centre specialists who can assist in any kind of emergency.

1. IS TRAVEL ASSISTANCE REALLY THAT IMPORTANT?

2. who do i contact if i am in need of assistance, 3. why should i purchase a travel assistance from across assist, 4. will i have to do a lot of paperwork to get my claim approved, 5. can you specify the geographical coverage of the policy, 6. which sectors are applicable under international (excluding usa and canada) travel assistance plan, 7. what do i do if i encounter an accident or sickness while abroad, 8. what kind of benefits do i get with international (excluding usa and canada) travel assistance plan.

Pre-existing coverage in case of life threatening situation is covered *All benefits are subject to the terms and conditions of the International Travel Assistance Plan – Specially designed for the passengers of IndiGo.

Travel assistance including insurance is valid only during the travel period within Europe countries

Emergency Medical Expenses Reimbursement It covers both Hospitalisation and outpatient department (OPD) treatment expenses, subject to the terms and conditions. For details please read the Policy wording section.

Emergency Medical Evacuation & Repatriation of Remains This benefit will cover cost incurred for an ambulance or any other emergency transportation and medical evacuation services, the transportation expenses would be limited to transporting the Insured from the place of loss to the nearest appropriate medical facility while traveling.

In the unfortunate event of the death of the Insured/ Insured Person whilst on a trip during the period of insurance, the Company shall, pay or reimburse the costs of transporting the mortal remains.

For details please read the Policy wording section.

Total loss of checked baggage This benefit reimburses you up to sum insured specified under certificate if your luggage is lost while in the custody of the common carrier. For details please read the Policy wording section.

Trip Cancellation & Trip Interruption These benefits pays the cost of your IndiGo flight up to Sum Insured shown on policy certificate if you need to cancel your trip due to sickness, injury or loss of an immediate family member

9. What are the travel assistance services that I’m entitled to avail?

Medical Assistance: 24x7 emergency assistance during travel including telephonic medical assistance

Concierge assistance: Pre-trip information, weather forecast, roadside assistance, dining referral and entertainment information, etc., during the stay

Family protection: 24x7 medical assistance, domestic roadside assistance including vehicle breakdown services and concierge services such as dining reservation assistance, home movers, etc., for family back home.

Travel Insurance: Comprehensive Insurance benefits underwritten by an IRDA approved Insurer

Have any questions? Ask us anything, we'd love to answer!

+91-120-450-1400 24×7.

Secured Payment Gateways

Bharti Assist Global is now Across Assist .

All related changes will be reflected on the website over the coming weeks.

Meanwhile, you may continue to browse this website for any information related to our solutions and services.

Find cheap IndiGo flights

Search hundreds of travel sites at once for deals on indigo flights.

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Free to use There are no hidden charges or fees.

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Good to know

Faqs about flying with indigo, what is indigo's carry-on size allowance.

On board IndiGo flights, cabin baggage should not exceed 21x13x9in. If your hand luggage is bigger, the IndiGo assistance team will most likely ask you to pay extra for checked luggage.

Where does IndiGo fly to?

IndiGo offers direct flights to 118 cities in 23 different countries. New Delhi, Bengaluru, and Mumbai are the most popular cities covered by IndiGo.

What is IndiGo’s primary hub?

IndiGo concentrates most of its flight operations in New Delhi.

How does KAYAK find such low prices on IndiGo flights?

KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including IndiGo.

When are IndiGo plane tickets cheapest?

Flight prices with IndiGo will depend on the season and route you are flying. Our data shows that overall, the cheapest month to fly with IndiGo is September, while the most expensive is November.

What’s the cheapest route that IndiGo flies?

In the last 72 hours, the cheapest route flown by IndiGo found on KAYAK was from Chennai to Bengaluru, with a price of $42 for a round-trip.

What are the most popular airports for IndiGo flights to depart from?

With 82 IndiGo flights departing each week, New Delhi Indira Gandhi Intl airport is the most popular airport for IndiGo flights to depart from. The most popular destination from this airport is Ranchi. The next most popular departure airport is Hyderabad Rajiv Gandhi Intl airport, with 70 IndiGo flights departing from there each week.

Is IndiGo part of an airline alliance?

No, IndiGo is not part of an airline alliance.

How many destinations does IndiGo fly to?

In total, IndiGo flies to 118 destinations.

Top tips for flying with IndiGo

• If you’re looking for the cheapest IndiGo tickets, then try to fly from Istanbul Airport, where flights have been cheapest lately. The cheapest route from here available recently is to Bangkok Suvarnabhumi Airport, and cost $193.
• The cheapest month for flights with IndiGo is September, while the most expensive is generally November.

IndiGo customer reviews

• Excellent ground crew and flight attendants (in 6 reviews)
• Punctuality and professional service (in 5 reviews)
• Very comfortable and smooth flight. (in 12 reviews)
• Flight was delayed due to weather (in 3 reviews)
• Choice of food available. (in 11 reviews)
• Flight was delayed due to weather (in 30 reviews)

Traveler rating:

Indigo flight status, indigo route map - which destinations does indigo fly to, all indigo flight routes, top indigo flight routes.

• Mumbai to New Delhi
• Mumbai to Bengaluru
• Chennai to Mumbai
• Bengaluru to Mumbai
• New Delhi to Mumbai
• New Delhi to Bengaluru
• Srinagar to Chandigarh
• Bengaluru to New Delhi
• Mumbai to Chennai
• New Delhi to Jammu
• Srinagar to New Delhi
• Jammu to Srinagar
• New Delhi to Srinagar
• Chandigarh to New Delhi
• Mumbai to Hyderabad
• Hyderabad to Bengaluru
• Hyderabad to New Delhi
• Hyderabad to Mumbai
• Vasco da Gama to New Delhi
• New Delhi to Kolkata
• New Delhi to Lucknow
• Kolkata to New Delhi
• New Delhi to Hyderabad
• Ahmedabad to Mumbai
• Chandigarh to Srinagar
• Jammu to New Delhi
• Srinagar to Jammu
• Bengaluru to Hyderabad
• New Delhi to Chennai
• New Delhi to Chandigarh

Top airports served by IndiGo

• New Delhi Indira Gandhi Intl Airport (DEL)
• Bengaluru Intl Airport (BLR)
• Mumbai Chhatrapati Shivaji Intl Airport (BOM)
• Hyderabad Rajiv Gandhi Intl Airport (HYD)
• Chennai Airport (MAA)
• Kolkata Netaji S. Chandra Airport (CCU)
• Ahmedabad Airport (AMD)
• Pune Lohegaon Airport (PNQ)
• Lucknow Amausi Airport (LKO)
• Jaipur Sanganeer Airport (JAI)
• Indore Airport (IDR)
• Kochi Airport (COK)
• Vasco da Gama Goa Intl Airport (GOI)
• Guwahati Borjhar Airport (GAU)
• Chandigarh Airport (IXC)

IndiGo contact information

• 6E IATA Code
• +1 844 297 3904 Call
• goindigo.in Visit

Overview of IndiGo

Known for being the largest airline in India, IndiGo offers a variety of international flights to countries throughout the world, primarily in Asia and the Middle East. If you are interested in traveling somewhere in Asia, you can choose from destinations like Vietnam, Thailand, and China. If you would rather go somewhere in the Middle East, countries like Oman, Qatar, and the United Arab Emirates are popular choices.

In order to keep prices as affordable as possible, this airline only offers Economy seats. With an Economy ticket, you will be able to benefit from amenities like the airline’s in-flight magazine, free non-alcoholic beverages, and the option of bringing a carry-on and personal item with you for free.

For the purpose of offering more flights and diversifying its pre-existing flight paths, IndiGo has made a codeshare agreement with Turkish Airlines, a company that is the national flag carrier of Turkey and specializes in flights to Asia, Europe, and Africa.

IndiGo is known for having an incredibly large fleet that is composed of almost 245 planes that are either ATR or Airbus. Out of the many types of planes that are used, the Airbus A320-200 is flown the most frequently, due to its spacious layout and the fact that it can hold up to 180 passengers. For smaller flights, such as domestic voyages, the ATR 72-600 is usually the plane that is chosen, as it fits around 75 passengers and is meant for short-range travels. For standard medium-range flights, you will most commonly see the Airbus A320neo being flown.

IndiGo information

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Should You Buy That Cheap IndiGo Airlines Ticket?

I grew up visiting family in India, and if there's one thing I've learned about traveling in India it's this: Getting to India is expensive, but getting around India isn't. From rickshaws to taxis to domestic flights, transport in India is very reasonably priced. As most travelers know, the cheapest options are also sometimes the ones that leave you stranded at an airport overnight. But that's not always true — and there are plenty of budget options that get the job done without overcharging you. So how does IndiGo airlines, India's budget airline stack up?

First, some background on IndiGo airlines, India's go-to budget airline: IndiGo is headquartered near New Delhi in Gurgaon. Not only do they offer affordable flight prices, but they have pricing tiers to suit each type of traveler. Reserving a "flexi" ticket allows you to make "unlimited modifications to your booking." You can also opt for "lite fare," which means you'll pay less if you're just traveling with a "hand bag." (If you don't choose "lite fare," IndiGo airlines baggage allowance is one checked bag.)

Not only does IndiGo offer flights to domestic Indian destinations like Jaipur, also known as the "Pink City," but they fly to plenty of other sought-after Asian destinations like the Maldives, Thailand, and Singapore .

If you're planning an Asia trip and India is your starting point, IndiGo can help you see the expansive country, as well as nearby destinations that are high on your travel list. (After all, the Maldives is just a three-hour flight from Mumbai.) We read countless IndiGo airlines reviews so we could answer any questions you might have about that IndiGo ticket you're considering.

Here’s what the IndiGo airlines reviews are saying:

If you're hoping for a great price and a dependable flight to far-flung and stunning destinations, you're in luck. This isn't a first-class or luxury airline, but travelers tend to be reasonably pleased. On TripAdvisor , Primestop said IndiGo was dependable and efficient — especially for the price.

"I took two flights in a day with IndiGo," wrote Primestop. "Both flights were on time leaving, on time arriving, comfortable in Economy with reasonable leg room, the staff were efficient but not pushing to get extra sales from drinks and food although it was there if you wanted it. For the cheap price, this was an impressive experience."

Another TripAdvisor review from Northste said that when you purchase an IndiGo ticket, you're getting exactly what you'd expect for the price.

"No thrills, no spills. You get what you pay for," wrote Northste. The TripAdvisor user said they experienced a slightly late departure, but their luggage arrived just fine.

Abraham T reported that the aircraft was clean and the staff was helpful. "Flight was on time, smooth check in, baggage arrival was quick, aircraft was clean, and the staff were helpful and courteous," he said on TripAdvisor .

FoodyFoodFood specifically mentioned on TripAdvisor that they found their IndiGo experience to be better than flying on a North American budget airline. FoodyFoodFood wrote, "Overall you get solid (and for us, on time) service at a very low price with only a seat selection fee for some aisle and exit row seats; definitely very different than the Spirit and Frontier low cost business models in North America where add on fees for seats, checked and carry on baggage can quickly eat into any lower fare savings."

Is there entertainment and food on board IndiGo airlines?

It seems like most IndiGo flights are BYOE — bring your own entertainment. It's a no-frills airline, which means there won't be an endless supply of movies and music choices. The solution: Travel with a book, a magazine, or a laptop with pre-downloaded movies.

"As far as in-flight entertainment is concerned, they don't have seat back TVs. Indigo provides an in-flight magazine, Hello 6E , which has minimal content to read," Abhishek Panicker wrote on Quora .

According to Panicker, you'll have to bring your own snacks, too, though there's also in-flight food available for purchase. "The passengers have to pay for their food on-board. No free foods are served in Indigo," he wrote.

FoodyFoodFood compared IndiGo to a flight on Southwest. "Like Southwest, soft drinks are complimentary but unlike Southwest there are food for purchase options. Indigo does a much better job of getting through the cabin for service compared to Jet Airways [which] is more of a full service airline (think American, Delta, or United). Flight attendants were friendly, helpful, and efficient," they said.

How is IndiGo airlines’ check-in process?

"To save the passengers from the long queue of the airports, IndiGo allows them [to enjoy] web check-in facility. Travelers can check-in through web at any time within 2 hours prior to the scheduled departure of their international flights and 1 hour prior to the departure of the domestic flights," reported Ease My Trip .

FoodyFoodFood also provided context, explaining that the boarding process is fairly quick. "Boarding starts early and ends early with no more than 5 minutes between 'now boarding' and the 'final boarding' calls. Customers line up without a lot of pushing and shoving for a very orderly boarding process ... since bags can be checked there is not much concern about sufficient space for carry on bags which removes a lot of tension."

What is IndiGo airlines baggage policy?

According to Seat Guru , "IndiGo's web check-in allows you to check-in 2 to 48 hours before your flight departs. No checked baggage is allowed when using web check-in. Passengers may bring one piece of carry-on baggage."

FoodyFoodFood added that there are weight specifications for the checked bags. "Checked baggage is limited to 15kg. (33lbs.) before baggage fees kick in ... [the fees are] about Rs400 per kilogram. This is similar to most other Indian airlines with the exception of Air India that offers 25kg. of free checked baggage."

Direct payment carriers

IndiGo is supported in Smartpoint as a Direct Payment Carrier .

Airline Code

IndiGo (6E)

More Information

See KB0024962: IndiGo - 6E - General Information in the Travelport Knowledge Base .

Supported Currencies

IndiGo prices the itinerary in the currency of the city of origin. When looking at shopping results, the currency displayed is the equivalent price in the agent’s local currency to ease comparison between shopping options.

Note: Available forms of currency may vary by form of payment. See KB0024962: IndiGo - 6E - General Information for details.

AED United Arab Emirates (UAE) Dirham

AUD Australian Dollar (as of 07 March 2020)

CAD Canadian Dollar

CHF Swiss Franc

CNY Yuan Renminbi

CZK Czech Koruna

GBP British Pound

HKD Hong Kong Dollar

HUF Hungarian Forint

ILS New Israeli Sheqel

INR Indian Rupee

KWD Kuwaiti Dinar

LKR Sri Lanka Rupee

MYR Malaysian Ringgit

NPR Nepalese Rupee

OMR Omani Rial

PLN Polish Zloty

QAR Qatari Rial

SAR Saudi Riyal

SGD Singapore Dollar

THB Thai Bhat

TRY Turkish Lira

USD US Dollar

Credential Requirements

As of 08 August 2017:

• Agencies that do not have credentials specific to IndiGo can search and book IndiGo segments. However, Credit Cards are the only accepted form of payment.
• Agencies that have credentials specific to IndiGo can book IndiGo segments using both Credit Cards and Agency Payment.

More Information To use IndiGo credentials, your Agency Administrator must: Register for a Corporate or Retail Agency ID at https://book.goindigo.in/Agency/Register?linkNav=Agency_Register . If your agency already has this ID, go to Step 2. Enable your IndiGo credentials in Smartpoint or in the Universal Admin Portal. To enable in Smartpoint, a user with second-level access rights must change the ZPROV table for Inigo (6E). Enter ZPROV/6E/ACT-Y/ACC-AAA111/UID-BBB222/PSW-CCC333 , where AAA111 is the Login ID, BBB222 is the Agency ID, and CCC333 is the agent password.

Booking Requirements

• Required Customer Information for Direct Payment Carriers .

Required Customer Information for Direct Payment Carriers Direct Payment Carriers have a different set of required Customer Information for PNR/Booking Files than Network (GDS) Carriers. When booking with all Direct Payment Carriers, the following information is required in the PNR/Booking File. Customer Information Comments Passenger Title By default, the following titles are supported for Direct Payment Carriers. However, specific carriers may support a different list of titles. MR MRS MISS MS MASTER MSTR Galileo and Apollo: Enter Z*NT to display a list of titles accepted by a specific carrier. Passenger Names   Phone A minimum of one Phone field is required. Email A minimum of one email address is required. If multiple email addresses exist, the first email address is sent to the Direct Payment Carrier. Address A minimum of one Customer Address or Delivery Address is required, including street address, city, state/province, ZIP/postal code, and country code. Form of Payment By default, the following forms of payment are supported for Direct Payment Carriers. However, specific carriers may support different forms of payment. CREDIT CARD DEBIT CARD AGENCY PAYMENT CASH TRAVEL ACCOUNT CARD PREPAID CARD On the Payment tab, the Form of Payment drop-down only lists forms of payment accepted by the selected carrier. If a form of payment was added from a profile, changing the form of payment overrides the profile and changes for the form of payment for this PNR/Booking File only. Galileo Terminal Equivalent: List of Accepted Forms of Payment ZF* or ZF*Cxx (where xx is the two-letter airline code) to display a list of forms of payment accepted by a specific carrier. Loyalty Membership (if applicable) If applicable, ensure that the loyalty membership information is present before requesting a Fare Shopping search (FS) or Fare Quote (FQ). Secure Flight Passenger Data (if applicable) APIS/Secure Flight Passenger Data is required for all flights with an origin or destination in the United States, as well as for all flights that travel in US air space. Some Direct Payment Carriers may also require additional Customer Information, such a birth date or citizenship, to complete a booking. If a PNR/Booking File is end transacted without all of the required Customer Information for the selected carrier, an error indicates the missing data that is required to complete the booking. See information for individual Direct Payment Carriers for PNR/Booking File information required by each carrier.

• IndiGo also has the following specific requirements in the Primary Documentation Information (DOCS) :
• Date of Birth for Child (ages 2-11 inclusive) or Infant (ages 0-1) passengers.
• Nationality

Equivalent Travelport+ (1G) Format See KB0012355 in the Travelport Knowledge Base for Galileo Formats in SSR DOCS. Equivalent Apollo (1V) Format See KB0014440 in the Travelport Knowledge Base for Apollo Formats in SSR DOCS.

Optional Modifiers

• Promotional Codes can be used, if available for the fare, route, and agency.

More Information The Promotional (promo) Code must specified before end transacting the booking. The code can be added in either: The Promotional Code field of a Fare Shopping request. A cryptic entry in the pricing request. Travelport+ (1G) : FQ-PC<promo code value> . For example: FQ-PCINDIGO83 , where INDIGO83 is the Promo Code value. Apollo (1V): $B-PC<promo code value> . For example: $B-PCINDIGO83 , where INDIGO83 is the Promo Code value. If discounted fares are available, the pricing response returns the discount as negative fee in the fare breakdown.

• Frequent flyer (loyalty) memberships are not supported by IndiGo.
• Both paid and free seats are available. The availability and price of seats varies depending on the passenger's selected fare brand . All seats are displayed as paid seats , with free seats identified by 0.00 price. The Free Seats filter is not available in seat maps for Indigo.

Note that IndiGo returns a record locator for the reservation, but does not return e-ticket numbers.

Supported Forms of Payment

See KB0024962: IndiGo - 6E - General Information in the Travelport Knowledge Base for details and instructions.

• Credit Cards/Debit Cards. Personal cards only, business cards are not supported. Supported cards vary by currency.

BSP Payment. Availability varies by country and agency. Agencies interested in BSP Payment should contact their IndiGo Account Manager.

• Agency Payment For Form of Payment , the PCC used for Agency Payment is must be provisioned with the agency account code in the 'Access Code' field of the IndiGo (6E) ZPROV table.

Note : To book with Agency Payment, an agency must be provisioned for Indigo-specific credentials .

More Information The PCC to be used for agency payment needs to be provisioned with the agency account code in the “Access Code” field of the IndiGo (6E) ZPROV table. When Agency Payment is selected as the Form of Payment : The 'Agency ID' and 'Password' fields need to be filled with the agency account code and User ID password, respectively. The Agent ID value must be the same as the agency account code specified in the ZPROV table. The Password field supports upper case (capital) letters only.

Confirmation

IndiGo automatically sends email notifications to the traveler for bookings created through Travelport Smartpoint.

Supported Functionality

This link does NOT provide Help Desk support. If you need immediate assistance with Travelport Smartpoint, please create a support request in MyTravelport or use your agency's normal method to contact the Help Desk.

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