australian tourism award 2023

Home » News » All the winners from the 2023 Qantas Australian Tourism Awards

All the winners from the 2023 Qantas Australian Tourism Awards

More than 180 tourism operators gathered over the weekend for the 2023 Qantas Australian Tourism Awards, held at the Darwin Convention Centre.

“The Australian Tourism Awards are the tourism industry’s most prestigious awards which showcases innovation and business excellence,” chairperson, Australian Tourism Awards, Shaun De Bruyn, said.

“There was an exceptional level of competition across all categories which demonstrates the dedication tourism operators have to developing extraordinary visitor experiences.

“Congratulations to all the tourism businesses for their submissions and a special mention goes to those awarded and recognised this evening for exceptional achievement in their categories.”

This year’s event saw the introduction of the Excellence in Accessible Tourism award, encouraging more tourism businesses to implement inclusive business practices and offer accessible-friendly tourism products, services and experiences.”

“With the introduction of the Excellence in Accessible Tourism category, we hope to see more businesses adapting their products to be inclusive, and to see more visitors enjoy and experience our incredible Australian destinations,” said De Bruyn.

Senator the Hon Don Farrell, Minister for Trade and Tourism said: “Tourism businesses and their staff are the backbone of our vibrant tourism industry, delivering world class experiences to visitors from across Australia and around the world. The bright future of the sector couldn’t be in better hands.”

The awards were supported by returning naming rights sponsor, Qantas, as well as Platinum Sponsor, Tourism Australia, and Host Partners, the Northern Territory Government and Tourism NT. The awards were also supported by numerous Partners and Sponsors including GetAboutAble, the Big Red Group, Darwin Convention Centre, the Airport Development Group and Signature Media.

National winners at the 2023 Qantas Australian Tourism Awards:

Aboriginal and torres strait islander tourism experience.

• Gold – wukalina Walk TAS
• Silver – Cape York Peninsula Lodge QLD
• Bronze – Ngurrangga Tours WA
• Gold – Fun Over 50 Holidays – Immersive Tours and Adventures QLD
• Silver – Sydney by Kayak NSW
• Bronze – National Arboretum Canberra CBR

Self Contained Accommodation

• Gold – The Woods Ocean Grove VIC
• Silver – Tree Chalets WA
• Bronze – The Granary | Richmond Hill TAS

Unique Accommodation

• Gold – Cygnet Bay Pearl Farm WA
• Silver – Jamala Wildlife Lodge CBR
• Bronze – Woodhouse Adventure Park SA

Hosted Accommodation

• Gold – The Dragonfly Inn TAS
• Silver – Narrows Escape Rainforest Retreat QLD
• Bronze – Kangaroo Ridge Retreat VIC

Caravan & Holiday Parks

• Gold – BIG4 Adventure Whitsunday Resort QLD
• Silver – Alivio Tourist Park Canberra CBR
• Bronze – NRMA Phillip Island Beachfront Holiday Park VIC

Tourism Marketing & Campaigns

• Gold – The Tweed Tourism Company NSW
• Silver – Rockhampton Regional Council – Explore Rockhampton QLD
• Bronze – BIG Reasons to visit Mandurah – Visit Mandurah WA

New Tourism Business

• Gold – On Board TAS
• Silver – Nexus Airlines WA
• Bronze – Port River Cruises SA

Visitor Information Services

• Gold – Canberra and Region Visitors Centre CBR
• Silver – Mandurah Visitor Centre WA
• Bronze – Port Lincoln Visitor Information Centre SA

3 – 3.5 Star Accommodation

• Gold – Urban Camp Melbourne VIC
• Silver – ibis Adelaide SA
• Bronze – Magnums Accommodation Airlie Beach QLD

4 – 4.5 Star Deluxe Accommodation

• Gold – Beach Huts Middleton SA
• Silver – Ship Inn Stanley TAS
• Bronze – Cape York Peninsula Lodge QLD

5 Star Luxury Accommodation

• Gold – The Reef House Boutique Hotel and Spa | Adults Tropical Escapes QLD
• Silver – Chocolate Gannets VIC
• Bronze – Pullman Bunker Bay Resort WA

Business Event Venues

• Gold – Darwin Convention Centre NT
• Silver – Peppers Silo Hotel TAS

Tour & Transport Operators

• Gold – Air Adventure Golf TAS
• Silver – Swan River Seaplanes WA
• Bronze – NT Bird Specialists Birding & Photographic Safaris NT

Major Tour & Transport Operators

• Gold – Pennicott Wilderness Journeys TAS
• Silver – Ocean Rafting QLD
• Bronze – Searoad Ferries VIC

Adventure Tourism

• Gold – Ocean Rafting QLD
• Silver – Bendleby Ranges SA
• Bronze – Balloon Aloft Australia NSW

Tourism Restaurants & Catering Services

• Gold – Grain of the Silos TAS
• Silver – Potager NSW
• Bronze – CORE Cider House WA

Tourism Retail, Hire and Services

• Gold – Origins Market WA
• Silver – The Museum Shop at the National Museum of Australia CBR
• Bronze – Go Adventure Nagambie VIC

Excellence in Accessible Tourism

• Gold – Adelaide Fringe SA
• Silver – Accessible Accommodation VIC
• Bronze – Katherine Outback Experience NT

Excellence in Food Tourism

• Gold – Love Lord Howe NSW
• Silver – The Truffle Farm – Home of Australia’s first black Truffle TAS
• Bronze – Adelaide Showground Farmers’ Market SA

Tourism Wineries, Distilleries & Breweries

• Gold – Bangor Vineyard Shed TAS
• Silver – Seppeltsfield Wines SA
• Bronze – Billson’s Brewery VIC

Cultural Tourism

• Gold – Royal Australian Mint CBR
• Silver – Fun Over 50 Holidays – Immersive Tours and Adventures QLD
• Bronze – Geelong Gallery VIC

Tourist Attractions

• Gold – Katherine Outback Experience NT
• Silver – Bundaberg Rum Distillery Visitor Experience QLD
• Bronze – d’Arenberg SA

Major Tourist Attractions

• Gold – Australian Reptile Park NSW
• Silver – Currumbin Wildlife Sanctuary QLD
• Bronze – Zoos Victoria – Melbourne Zoo VIC

Festivals and Events

• Gold – National Capital Authority – Lights on the Lake CBR
• Silver – 2023 Ord Valley Muster WA
• Bronze – Tumbafest Inc NSW

Major Festivals and Events

• Gold – Toowoomba Carnival of Flowers QLD
• Silver – Tesselaar KaBloom VIC
• Bronze – Darwin Festival NT

Email the Travel Weekly team at [email protected]

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All the winners from the 2023 Qantas Australian Tourism Awards

More than 180 tourism operators gathered over the weekend for the 2023 Qantas Australian Tourism Awards, held at the Darwin Convention Centre.

“The Australian Tourism Awards are the tourism industry’s most prestigious awards which showcases innovation and business excellence,” chairperson, Australian Tourism Awards, Shaun De Bruyn, said.

“There was an exceptional level of competition across all categories which demonstrates the dedication tourism operators have to developing extraordinary visitor experiences.

“Congratulations to all the tourism businesses for their submissions and a special mention goes to those awarded and recognised this evening for exceptional achievement in their categories.”

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“With the introduction of the Excellence in Accessible Tourism category, we hope to see more businesses adapting their products to be inclusive, and to see more visitors enjoy and experience our incredible Australian destinations,” said De Bruyn.

Senator the Hon Don Farrell, Minister for Trade and Tourism said: “Tourism businesses and their staff are the backbone of our vibrant tourism industry, delivering world class experiences to visitors from across Australia and around the world. The bright future of the sector couldn’t be in better hands.”

The awards were supported by returning naming rights sponsor, Qantas, as well as Platinum Sponsor, Tourism Australia, and Host Partners, the Northern Territory Government and Tourism NT. The awards were also supported by numerous Partners and Sponsors including GetAboutAble, the Big Red Group, Darwin Convention Centre, the Airport Development Group and Signature Media.

National winners at the 2023 Qantas Australian Tourism Awards:

Aboriginal and torres strait islander tourism experience.

• Gold – wukalina Walk TAS
• Silver – Cape York Peninsula Lodge QLD
• Bronze – Ngurrangga Tours WA
• Gold – Fun Over 50 Holidays – Immersive Tours and Adventures QLD
• Silver – Sydney by Kayak NSW
• Bronze – National Arboretum Canberra CBR

Self Contained Accommodation

• Gold – The Woods Ocean Grove VIC
• Silver – Tree Chalets WA
• Bronze – The Granary | Richmond Hill TAS

Unique Accommodation

• Gold – Cygnet Bay Pearl Farm WA
• Silver – Jamala Wildlife Lodge CBR
• Bronze – Woodhouse Adventure Park SA

Hosted Accommodation

• Gold – The Dragonfly Inn TAS
• Silver – Narrows Escape Rainforest Retreat QLD
• Bronze – Kangaroo Ridge Retreat VIC

Caravan & Holiday Parks

• Gold – BIG4 Adventure Whitsunday Resort QLD
• Silver – Alivio Tourist Park Canberra CBR
• Bronze – NRMA Phillip Island Beachfront Holiday Park VIC

Tourism Marketing & Campaigns

• Gold – The Tweed Tourism Company NSW
• Silver – Rockhampton Regional Council – Explore Rockhampton QLD
• Bronze – BIG Reasons to visit Mandurah – Visit Mandurah WA

New Tourism Business

• Gold – On Board TAS
• Silver – Nexus Airlines WA
• Bronze – Port River Cruises SA

Visitor Information Services

• Gold – Canberra and Region Visitors Centre CBR
• Silver – Mandurah Visitor Centre WA
• Bronze – Port Lincoln Visitor Information Centre SA

3 – 3.5 Star Accommodation

• Gold – Urban Camp Melbourne VIC
• Silver – ibis Adelaide SA
• Bronze – Magnums Accommodation Airlie Beach QLD

4 – 4.5 Star Deluxe Accommodation

• Gold – Beach Huts Middleton SA
• Silver – Ship Inn Stanley TAS
• Bronze – Cape York Peninsula Lodge QLD

5 Star Luxury Accommodation

• Gold – The Reef House Boutique Hotel and Spa | Adults Tropical Escapes QLD
• Silver – Chocolate Gannets VIC
• Bronze – Pullman Bunker Bay Resort WA

Business Event Venues

• Gold – Darwin Convention Centre NT
• Silver – Peppers Silo Hotel TAS

Tour & Transport Operators

• Gold – Air Adventure Golf TAS
• Silver – Swan River Seaplanes WA
• Bronze – NT Bird Specialists Birding & Photographic Safaris NT

Major Tour & Transport Operators

• Gold – Pennicott Wilderness Journeys TAS
• Silver – Ocean Rafting QLD
• Bronze – Searoad Ferries VIC

Adventure Tourism

• Gold – Ocean Rafting QLD
• Silver – Bendleby Ranges SA
• Bronze – Balloon Aloft Australia NSW

Tourism Restaurants & Catering Services

• Gold – Grain of the Silos TAS
• Silver – Potager NSW
• Bronze – CORE Cider House WA

Tourism Retail, Hire and Services

• Gold – Origins Market WA
• Silver – The Museum Shop at the National Museum of Australia CBR
• Bronze – Go Adventure Nagambie VIC

Excellence in Accessible Tourism

• Gold – Adelaide Fringe SA
• Silver – Accessible Accommodation VIC
• Bronze – Katherine Outback Experience NT

Excellence in Food Tourism

• Gold – Love Lord Howe NSW
• Silver – The Truffle Farm – Home of Australia’s first black Truffle TAS
• Bronze – Adelaide Showground Farmers’ Market SA

Tourism Wineries, Distilleries & Breweries

• Gold – Bangor Vineyard Shed TAS
• Silver – Seppeltsfield Wines SA
• Bronze – Billson’s Brewery VIC

Cultural Tourism

• Gold – Royal Australian Mint CBR
• Silver – Fun Over 50 Holidays – Immersive Tours and Adventures QLD
• Bronze – Geelong Gallery VIC

Tourist Attractions

• Gold – Katherine Outback Experience NT
• Silver – Bundaberg Rum Distillery Visitor Experience QLD
• Bronze – d’Arenberg SA

Major Tourist Attractions

• Gold – Australian Reptile Park NSW
• Silver – Currumbin Wildlife Sanctuary QLD
• Bronze – Zoos Victoria – Melbourne Zoo VIC

Festivals and Events

• Gold – National Capital Authority – Lights on the Lake CBR
• Silver – 2023 Ord Valley Muster WA
• Bronze – Tumbafest Inc NSW

Major Festivals and Events

• Gold – Toowoomba Carnival of Flowers QLD
• Silver – Tesselaar KaBloom VIC
• Bronze – Darwin Festival NT

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The National Awards for the Tourism Industry

Darwin, Northern Territory | Friday 15 March 2024

The Australian Tourism Awards are the industry’s national standard of excellence. Finalists are chosen from each state’s Gold winners and are then put to our panel of expert industry judges, where a winner of the nation is then crowned. The winners are all shapes and sizes, serious and fun, and come from all walks of Australian life.

The Qantas Australian Tourism Awards is the pinnacle event of the tourism industry in Australia, recognizing excellence and innovation in tourism businesses and experiences across the nation. 

The inaugural Talking Tourism Forum features a full-day program that will bring together industry leaders as speakers who will facilitate dynamic panel discussions, and offer a valuable opportunity for tourism professionals to acquire, exchange, and broaden their knowledge. The forum will explore key topics such as achieving inclusivity, implementing digital best practices, leveraging success to enter new markets, and attracting more customers.

Get your tickets now!

Naming partner.

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest domestic and international airline.

Across Australia and around the world, millions of people rely on the Qantas Group to take them somewhere each year.

Qantas operates to more than 90 destinations across Australia and the world, and together with its partners, offers flights to more than 1,300 destinations globally.

Event Organisers

AA&P Events  (08) 8942 3388 [email protected]

Australian Tourism Awards

(03) 9046 2339 [email protected]

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These are the winners of the 2023 Qantas Australian Tourism Awards

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The 2023 Qantas Australian Tourism Awards have been announced. We congratulate all the winners of these prestigious awards that Signature Media has been sponsoring since 2015.

Qantas Australian Tourism Awards  is Australia’s biggest annual celebration of tourism business excellence, recognising and elevating the best tourism Australia has to offer. It celebrates innovation and exceptional standards in tourism, and Signature Media is proud to support the initiative as a sponsor of the awards. Read on for the full list of winners.

Overall, 78 awards were presented across 26 categories, with a Gold, Silver and Bronze winner announced for each category with the most coveted award, Major Tourist Attraction, won by the Australian Reptile Park in New South Wales for Gold, with the Gold for Tourist Attraction category being awarded to Katherine Outback Experience in the Northern Territory. 

In the Aboriginal & Torres Strait Island Tourism Experience, the Gold was awarded to wukalina Walk in Tasmania. In the Ecotourism category, Gold went to Fun Over 50 Holidays. The Cultural Tourism award went to the Royal Australian Mint in the Australian Capital Territory, and in the Major Festivals & Events category, Gold was awarded to the Toowoomba Carnival of Flowers in Queensland.

In the accommodation sector, Western Australia’s Cygnet Bay Pearl Farm won Gold in the Unique Accommodation category, whilst The Reef House Boutique Hotel & Spa took Gold for 5 Star Luxury Accommodation. 

The full list of winners is listed below:

Major Tourist Attractions

GOLD – Australian Reptile Park, New South Wales SILVER – Currumbin Wildlife Sanctuary, Queensland BRONZE – Zoos Victoria – Melbourne Zoo, Victoria

Tourist Attractions

GOLD – Katherine Outback Experience, Northern Territory SILVER – Bundaberg Rum Distillery Visitor Experience, Queensland BRONZE – d’Arenberg, South Australia

Major Festivals & Events

GOLD – Toowoomba Carnival of Flowers, Queensland SILVER – Tesselaar KaBloom, Victoria BRONZE – Darwin Festival, Northern Territory

Festivals & Events

GOLD – Lights on the Lake, Australian Capital Territory SILVER – 2023 Ord Valley Muster, Western Australia BRONZE – Tumbafest Inc, Victoria

GOLD – Fun Over 50 Holidays – Immersive Tours and Adventures SILVER – Sydney by Kayak, New South Wales BRONZE – National Arboretum Canberra, Australian Capital Territory

Cultural Tourism

GOLD – Royal Australian Mint, Australian Capital Territory SILVER – Fun Over 50 Holidays – Immersive Tours and Adventures BRONZE – Geelong Gallery, Victoria

Aboriginal & Torres Strait Island Tourism Experience

GOLD – wukalina Walk, Tasmania SILVER – Cape York Peninsula Lodge, Queensland BRONZE – Ngurranga Tours, Western Australia

Tourism Retail and Hire Services

GOLD – Origins Market, Western Australia SILVER – The Museum Shop at the National Museum of Australia, Australian Capital Territory BRONZE – Go Adventure Nagambie, Victoria

Visitor Information Services

GOLD – Canberra and Region Visitors Centre, Australian Capital Territory SILVER – Mandurah Visitor Centre, Western Australia BRONZE – Port Lincoln Visitor Information Centre, South Australia

Business Event Venues

GOLD – Darwin Convention Centre, Northern Territory SILVER – Peppers Silo Hotel, Tasmania BRONZE – Pullman Bunker Bay Resort, Western Australia

Major Tour & Transport Operators

GOLD – Pennicott Wilderness Journeys, Tasmania SILVER – Ocean Rafting, Queensland BRONZE – Searoad Ferries, Victoria

Tour & Transport Operators

GOLD – Air Adventure Golf, Victoria SILVER – Swan River Seaplanes, Western Australia BRONZE – NT Bird Specialists Birding & Photographic Safaris, Northern Territory

Adventure Tourism

GOLD – Ocean Rafting, Queensland SILVER – Bendleby Ranges, South Australia BRONZE – Balloon Aloft Australia

Tourism Marketing & Campaigns

GOLD – The Tweed Tourism Company, New South Wales SILVER – Rockhampton Regional Council – Explore Rockhampton, Queensland BRONZE – BIG Reasons to visit Mandurah – Visit Mandurah, Western Australia

Tourism Restaurants & Catering Services

GOLD – Grain of the Silos, Tasmania SILVER – Potager, New South Wales BRONZE – CORE Cider House, Western Australia

Tourism Wineries, Distilleries & Breweries

GOLD – Bangor Vineyard Shed, Tasmania SILVER – Seppeltsfield Wines, South Australia BRONZE – Billson’s Brewery, Victoria

Caravan & Holiday Parks

GOLD – BIG4 Adventure Whitsunday Resort, Queensland SILVER – Alivio Tourist Park Canberra, Australian Capital Territory BRONZE – NRMA Phillip Island Beachfront Holiday Park Hosted Accommodation, Victoria

Hosted Accommodation

GOLD – The Dragonfly Inn, Tasmania SILVER – Narrows Escape Rainforest Retreat, Queensland BRONZE – Kangaroo Ridge Retreat, Victoria

Unique Accommodation

GOLD – Cygnet Bay Pearl Farm, Western Australia SILVER – Jamala Wildlife Lodge, Australian Capital Territory BRONZE – Woodhouse Adventure Park, South Australia

Self-Contained Accommodation

GOLD – The Woods Ocean Grove, Victoria SILVER – Tree Chalets, Western Australia BRONZE – The Granary | Richmond Hill, Tasmania

3-3.5 Star Accommodation

GOLD – Urban Camp Melbourne, Victoria SILVER – ibis Adelaide, South Australia BRONZE – Magnums Unique Accommodation Airlie Beach, Queensland

4-4.5 Star Deluxe Accommodation

GOLD – Beach Huts Middleton, Victoria SILVER – Ship Inn Stanley, Tasmania BRONZE – Cape York Peninsula Lodge, Queensland

5 Star Luxury Accommodation

GOLD – The Reef House Boutique Hotel & Spa, Queensland SILVER – Chocolate Gannets, Victoria BRONZE – Pullman Bunker Bay Resort, Western Australia

New Tourism Business

GOLD – On Board, Tasmania SILVER – NEXUS Airlines, Western Australia BRONZE – Port River Cruises, South Australia

Excellence in Food Tourism

GOLD – Love Lord Howe, New South Wales SILVER – The Truffle Farm – Home of Australia’s first black Truffle, Tasmania BRONZE – Adelaide Showground Farmers’ Market, South Australia

Excellence in Accessible Tourism

GOLD – Adelaide Fringe, South Australia SILVER – Accessible Accommodation BRONZE – Katherine Outback Experience, Northern Territory

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These Are the Winners of the 2023 Australian Tourism Awards’ Festival & Events Category

Australia’s tourism scene is brimming with award-winning experiences , and the Qantas Australian Tourism Awards recognize the very best.

This year, the Festival & Events category shines a spotlight on three exceptional events, each offering a unique taste of Aussie fun and adventure.

Let’s dive in and discover the 2023 gold, silver, and bronze medalists !

Lights on the Lake: Illuminating Canberra’s Heart

Canberra’s picturesque Lake Burley Griffin was transformed into a dazzling spectacle of light and sound . Lights on the Lake , the newly crowned champion of the Festival & Events category, was a captivating 12-minute show.

Imagine a symphony of colors dancing across giant water screens, perfectly synchronized with captivating lasers and a rousing soundtrack. This free event ran from January 25th to 28th, and it was the ideal program for families and friends.

No wonder it got the gold medal, huh?!

2023 Ord Valley Muster: Where Outback Charm Meets Unforgettable Experiences

The silver medal goes to the 2023 Ord Valley Muster , a celebration that takes you deep into the heart of Western Australia’s East Kimberley region.

This festival is an immersive experience unlike any other. Imagine dining under a blanket of stars, swaying to live music, practicing yoga on boats (yes, you read that right!), and indulging in hearty laughs courtesy of local comedians.

The Ord Valley Muster is full of exciting rodeo action, stories shared around a crackling campfire, and the chance to connect with the unique characters that make Kununurra a truly iconic destination.

Oh, and the 2024 Ord Valley Muster is already confirmed and set to happen in May!

Tumbafest: A Celebration of Music, Wine & Family Fun

The bronze medal goes to the Tumbafest in New South Wales . Held along the picturesque Creekscape in Tumbarumba, this festival caters to every member of the family.

Get ready to tap your feet to a lively musical lineup, savor the region’s finest wines, and enjoy a day filled with laughter and joy . Tumbafest is a testament to the power of community spirit, offering a delightful escape for all ages.

A Celebration of Aussie Spirit

The 2023 Festival & Events category winners are a testament to Australia’s diverse and dynamic tourism scene . From dazzling light shows to captivating outback adventures and lively regional celebrations, these award-winning events offer a glimpse into the heart and soul of Australia !

Australian Tourism Awards 2023

The Northern Territory, Darwin will host the 2023 Australian Tourism Awards and the inaugural Talking Tourism Business Forum. Buy your tickets here.

TFE Hotels is the official hotel operator for Adina Apartment Hotel, Travelodge Hotel and Vibe Hotel in Darwin who are also the official accommodation partners for the 2023 Qantas Australian Tourism Awards. 

TFE Hotels is offering a 25% discount to their three hotel properties in Darwin.  Book here.

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Meet the Queensland 2023 Australian Tourism Awards winners

2023 Australian Tourism Awards - Queensland finalists 

• AustraliaDreamer
• Australian Tourism Awards 2023 Winners List

Welcome to the official announcement of the winners for the Australian Tourism Awards 2023! These prestigious awards recognize and celebrate excellence in the tourism industry across Australia. It is with great pleasure that we reveal the exceptional businesses and destinations that have been awarded for their outstanding contributions.

Categories and Winners

Top destinations and attractions, accommodation and hospitality, adventure and outdoor activities, cultural and historical sites, transportation and tours, events and festivals, sustainable tourism initiatives, marketing and promotions, customer service excellence, 1. how are the winners selected for the australian tourism awards, 2. can a business or organization apply for multiple categories, 3. are there any eligibility criteria for participating in the awards, 4. how can i attend the award ceremony.

Here are the winners in each category:

• Category 1: Winner A
• Category 2: Winner B
• Category 3: Winner C
• Category 4: Winner D

Discover the must-visit destinations and attractions in Australia:

• Destination A
• Destination B
• Destination C

Experience exceptional accommodation and hospitality at these establishments:

• Bed and Breakfast C

Embark on thrilling adventures and enjoy outdoor activities in these locations:

Explore the rich cultural and historical sites in Australia:

Travel conveniently and discover amazing destinations with these transportation and tour providers:

• Transportation Provider A
• Tour Company B
• Transportation Provider C

Immerse yourself in vibrant events and festivals happening throughout the year:

Learn about the initiatives promoting sustainable tourism in Australia:

• Initiative A
• Initiative B
• Initiative C

Discover the innovative marketing and promotional strategies adopted by these businesses:

Experience exceptional customer service at these establishments:

• Establishment A
• Establishment B
• Establishment C

Congratulations to all the winners of the Australian Tourism Awards 2023! Your dedication and commitment to providing exceptional experiences to visitors from around the world is truly commendable. We hope that these awards inspire others in the industry to strive for excellence and continue to showcase the beauty and diversity of Australia.

Frequently Asked Questions

The winners are selected through a rigorous evaluation process that includes judging panels, industry experts, and assessments based on specific criteria.

Yes, businesses and organizations are eligible to apply for multiple categories if they meet the criteria for each category.

Yes, there are specific eligibility criteria that businesses and organizations must meet to participate in the Australian Tourism Awards. These criteria vary for each category.

Details about attending the award ceremony will be provided closer to the event date. Please stay tuned for further updates.

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2023 Australian Tourism Awards Winner

Gold for on board at the 2023 australian tourism awards.

Privilege of place at the very highest standard has been recognised with On Board's win at the recent Qantas Australian Tourism Awards in the New Business Category.

On Board Director, Marketing & Experience Alice van der Woude said, "We’re very proud - and more than a little bit emotional - to be taking home this national award for tourism excellence and innovation in the New Business category."

"Our sensational team, the heart and soul behind this small, family-run business, have been integral along this journey. We wouldn’t be where we are without you, nor without the support of those who choose to travel with us to a very special corner of Tasmania’s wilderness. A big thanks to all who have helped us to make this dream a reality."

On Board's innovative luxury lodge combines an expert team with a wealth of seafaring experience and local knowledge with warm hospitality and access to some of Tasmania's most remote and breathtaking wilderness.

The Qantas Australian Tourism Awards, which were held on 15 March 2024 in Darwin, are the tourism industry’s national standard of excellence. Finalists are chosen from each state and territory’s Gold Tourism Award winners and are then put to a panel of expert industry judges, where a winner of the nation is crowned. The winners are all shapes and sizes, serious and fun, and come from all walks of Australian life. The award submission includes a 10,000-word written application.

On Board represented Tasmania at the national awards following a win at the 2023 Tasmanian Tourism Awards in November 2023.

For further information on the awards and all the winners, visit the Australian Tourism Awards website .

2022 Australian Tourism Awards - Winners

Aboriginal & torres strait island tourism experience.

GOLD – wukalina Walk TAS SILVER – Spirits of the Red Sand QLD BRONZE – Angkerle Atwatye – Standley Chasm NT

Adventure Tourism

GOLD – The Hike Collective WA SILVER – Ocean Rafting QLD BRONZE – Bendleby Ranges SA

Tour & Transport Operators

GOLD – Fun Over 50 Holidays QLD SILVER – The Hike Collective WA BRONZE – Air Adventure Golf TAS

Caravan & Holiday Parks

GOLD – BIG4 Adventure Whitsunday Resort QLD

SILVER – BIG4 St Helens Holiday Park TAS

BRONZE –  Oasis Tourist Park NT

Unique Accommodation

GOLD – Jamala Wildlife Lodge CBR SILVER – Woodhouse Activity Centre SA BRONZE – Mitchell Grass Retreat QLD

GOLD – Live Ningaloo WA SILVER – Tasmanian Walking Company TAS BRONZE – Lady Elliot Island Eco Resort QLD

Visitor Information Services

GOLD – Mudgee Region Tourism NSW SILVER – Quilpie Visitor Information Centre, Museum & Gallery QLD BRONZE – Bendigo Visitor Centre VIC

Tourism Restaurants & Catering Services

GOLD – Char Restaurant and The Darwin Club at Admiralty House NT

SILVER – Potager NSW

BRONZE – Mures Tasmania TAS

Tourism Marketing & Campaigns

GOLD – ‘Viva Bendigo’ by City of Greater Bendigo VIC SILVER – MidCoast Council – Destination Barrington Coast NSW BRONZE – Tourism Tropical North Queensland QLD

3-3.5 Star Accommodation

GOLD – Urban Camp Melbourne VIC SILVER – Broadwater Resort Busselton WA BRONZE – Magnums Unique Accommodation Airlie Beach QLD

5 Star Luxury Accommodation

GOLD – Mt Hay Retreat NSW SILVER – COMO The Treasury WA BRONZE – Eos by SkyCity Adelaide SA

Major Festivals & Events

GOLD –  The Darwin Festival NT

SILVER – Tesselaar KaBloom VIC

BRONZE – Optus Stadium – AFL Grand Final 2021 WA

Major Tourist Attractions

GOLD – Adelaide Zoo SA SILVER – National Zoo & Aquarium CBR BRONZE – Currumbin Wildlife Sanctuary QLD

Cultural Tourism

GOLD – Geelong Gallery VIC SILVER – The Cedars Hahndorf SA BRONZE – Venture North Safaris NT

New Tourism Business

GOLD – Wildcat Mackay QLD

SILVER – CENTREPIECE at Melbourne Park VIC

BRONZE – Sequoia Lodge SA SA

Major Tour & Transport Operators

GOLD – SeaLink WA SILVER – Searoad Ferries VIC BRONZE – Sea World Cruises QLD

Hosted Accommodation

GOLD – Bli Bli House QLD SILVER – Tallawarra Homestead VIC BRONZE – Redwing Farm SA

Self-Contained Accommodation

GOLD – The Woods Ocean Grove VIC SILVER – Tree Chalets WA BRONZE – Villa Talia TAS

Tourism Retail and Hire Services

GOLD – Willie Creek Pearls WA SILVER – Sydney Harbour Kayaks NSW BRONZE – Uluru Audio Guide NT

Business Event Venues

GOLD – Pullman Bunker Bay Resort WA SILVER – Darwin Convention Centre NT BRONZE – Peppers Silo Hotel TAS

Tourism Wineries, Distilleries & Breweries

GOLD – Bangor Vineyard Shed TAS SILVER – Courabyra Wines NSW BRONZE – Billson’s Brewery VIC

Excellence in Food Tourism Sponsored by: Tourism Australia

GOLD – Coal River Farm TAS SILVER – CORE Cider House WA BRONZE – Margan Wines & Restaurant NSW

4-4.5 Star Deluxe Accommodation

GOLD – Cape York Peninsula Lodge QLD SILVER – Ship Inn Stanley TAS BRONZE – The Byng Street Boutique Hotel NSW

Festivals & Events

GOLD – Outback Queensland Masters QLD SILVER – Macedon Ranges Autumn Festival VIC BRONZE – Tumbafest Inc NSW

Tourist Attractions

GOLD – Bundaberg Rum Distillery Visitor Experience QLD SILVER – Katherine Outback Experience NT BRONZE – Willie Creek Pearl Farm WA

2023 Tourism Award Winners Announced

Australian Reptile Park, Somersby Credit: Destination NSW

A resident koala resting in a tree at the Australian Reptile Park on the Central Coast.

#feelnsw #newsouthwales

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The state’s peak tourism organisation , NSW Tourism Industry Council , is excited to announce the winners of the prestigious NSW Tourism Awards for 2023.

Held this evening in iconic White Bay Cruise Terminal Sydney, over 500 industry representatives gathered to celebrate these outstanding tourism businesses.

The awards are managed by the NSW Tourism Industry Council powered by Business NSW, the state’s peak business organisation, and supported by the NSW Government’s tourism and major events agency, Destination NSW.

“The NSW Tourism Awards celebrate those tourism experiences that inspire visitors to #feelnewsouthwales and recognise those businesses who exemplify outstanding tourism experiences,” said Paula Martin, Executive Director, NSW Tourism Industry Council.

“These businesses provide leadership in innovation, marketing and in the delivery of quality products and services. They also advance and promote the NSW and Australian tourism industry through consistent customer service and quality experiences. “A highlight of this year’s awards program was the high number of first-time entrants (60), many of whom are new businesses to the sector.

“This level of representation from emerging businesses tells us that innovation is alive and well in tourism and we are proud of the resilience of the sector,” Paula Martin said.  

Minister for Jobs and Tourism John Graham said it’s an exciting time for visitors in NSW, with domestic and international visitor expenditure in NSW surpassing pre-pandemic levels.

“We know our visitors don’t just want a selfie in front of the Sydney Opera House, they want to be immersed in the culture of the place and to experience what’s happening in and around iconic buildings, secret neighbourhoods, and in our beautiful natural environment.

“Cultural activity is so much of why we love our towns and cities and it’s a big part of what attracts visitors and what keeps them coming back.

“Congratulations to all the winners and the whole hard-working sector.” Lori Modde, one of the most passionate and hardworking tourism professionals in NSW and ACT was awarded the Dean Gorddard Award for Outstanding Contribution by an Individual to NSW in recognition of her dedication and advocacy for tourism in her State, over the past 18+ years.

Crank It Up Festival, Batemans Bay was the recipient of the Judges’ Tourism Star Award’, a special award to reward their tremendous resilience and innovation, and Mt Hay Retreat, Berry was awarded the Tourism Star Award for Sustainability, to recognise their outstanding efforts and practices in sustainability.

Winners in the designated national award categories will represent NSW at the Qantas Australian Tourism Awards to be held in Darwin, 15 March 2023.

EDITORS’ NOTE: A full list of this year’s NSW Tourism Awards winners by category is outlined below.

About nsw tourism industry council.

Powered by Business NSW , the NSW Tourism Industry Council helps businesses operating in the Visitor Economy maximise their potential to ensure New South Wales remains the number one tourism destination in Australia. Media enquiries: Paula Martin - 0414 901 777

2023 NSW Tourism Award Winners:

Major tourist attractions.

• Gold: Australian Reptile Park, Somersby
• Silver: Taronga Western Plains Zoo, Dubbo
• Bronze: Jamberoo Action Park

Tourist Attractions

• Gold: Port Stephens Koala Sanctuary
• Silver: iFLY Indoor Skydiving, Penrith
• Bronze: Old Dubbo Gaol

Major Festivals and Events

• Gold: Tamworth Country Music Festival
• Silver: Byron Bay Bluesfest 2023

Festivals and Events

• Gold: Tumbafest Inc, Tumbarumba
• Silver: Bathurst Heritage Trades Trail
• Bronze: Bathurst Winter Festival
• Gold: Sydney By Kayak, Lavender Bay
• Silver: Vision Walks - Eco Tours, Byron Bay
• Bronze: Kestrel Nest EcoHut, Mt Adrah

Cultural Tourism

• Gold: Local Sauce Tours, Sydney
• Silver: Old Dubbo Gaol

Excellence in Aboriginal & Torres Strait Islander Tourism Experience

• Gold: Giingan Gumbaynggirr Cultural Experience, Gumbaynggirr Country, Coffs Harbour

Tourism Retail, Hire and Services

• Gold & Hall of Fame: Sydney Harbour Kayaks, Mosman
• Silver: Camplify, Newcastle
• Bronze: Ask Roz Blue Mountains

Visitor Information Services

• Gold: Bathurst Visitor Information Centre

Business Event Venues

• Gold: Crowne Plaza Terrigal Pacific
• Silver: Hyatt Regency Sydney
• Bronze: Fairmont Resort Blue Mountains by MGallery, Leura

Major Tour & Transport Operators

• Gold: Moonshadow - TQC Cruises, Nelson Bay, Port Stephens

Tour & Transport Operators

• Gold: Vision Walks - Eco Tours, Byron Bay
• Silver: Tweed Eco Cruises, Tweed Heads
• Bronze: Blue Mountains Stargazing

Adventure Tourism

• Gold: Balloon Aloft Australia, Hunter Valley, Camden Valley, Mudgee and Byron Bay
• Silver: Sydney Harbour Kayaks, Mosman
• Bronze: Wajaana Yaam Gumbaynggirr Adventure Tours, Coffs Harbour, Gumbaynggirr Country

Tourism Marketing & Campaigns

• Gold: The Tweed Tourism Company
• Silver: City of Newcastle
• Bronze: Destination Wollongong: Warm Up Wollongong

Tourism Restaurants & Catering Services

• Gold: Potager, Carool
• Silver: Love Lord Howe, Lord Howe Island
• Bronze: Margan Wines & Restaurant, Broke

Tourism Wineries, Distilleries & Breweries

• Gold: Husk Farm Distillery, Tumbulgum
• Silver: Courabyra Wines, Tumbarumba
• Bronze: Cape Byron Distillery, McLeods Shoot

Caravan & Holiday Parks

• Gold: Tiona, Forster
• Silver: Tasman Holiday Parks, Racecourse Beach

Unique Accommodation

• Gold: Diamond Waters Treehouse Retreat, The Camden Haven
• Silver:  Evamor Valley, Mudgee
• Bronze: Wilga Station, Bathurst

Self Contained Accommodation

• Gold: Peppertree Collection, Mudgee
• Silver: The Drawing Rooms of Berry
• Bronze: Cedars Mount View, Mount View

4-4.5 Star Deluxe Accommodation

• Gold: Oriana Retro Hotel & Resort, Orange
• Silver: The Byng Street Boutique Hotel, Orange

5 Star Luxury Accommodation

• Gold: Kalinya Estate, Bargo
• Silver: Mt Hay Retreat, Berry
• Bronze: Elements of Byron, Byron Bay

New Tourism Business

• Gold: Contained In Nimbin Accommodation
• Silver: Positive Energy Adventures & Retreats, Port Macquarie

Excellence in Food Tourism

• Gold: Love Lord Howe, Lord Howe Island
• Silver: Food I Am, Wagga Wagga

Excellence in Accessible Tourism

• Gold: Cocky Guides, Sydney

Local Government Award for Tourism

• Gold: Central Coast Council - Destination Central Coast
• Silver: Dubbo Regional Council

Take 3 For The Sea Award For Visitor Litter Prevention

• Silver: The Observatory Self Contained Apartments, Coffs Harbour
• Bronze: Irukandji Shark & Ray Encounters, Anna Bay

Dean Gorddard Award for Outstanding Contribution by an Individual

Tourism star judges' award.

• Crank It Up Festival, Batemans Bay

Tourism Star Judges' Award for Sustainability

• Mt Hay Retreat, Berry

Keeper Dan holding a resident cuddly koala at the Australia Reptile Park on the Central Coast.

Kayaking, Sydney Harbour Credit: Destination NSW

Men kayaking on Sydney Harbour in summer.

#feelnewsydney

Balloon Aloft, Hunter Valley Credit: Destination NSW

A girl looks out over the Hunter Valley during a ballon flight with Balloon Aloft. Balloon Aloft has been offering balloon flights over the Hunter Valley – Australia’s premier vineyard region – for over forty years. Flights begin at sunrise and take in views of the picturesque wine regions of Pokolbin, Lovedale, Rothbury or Broke.

#feelnew #newsouthwales

Husk Distillers, North Tumbulgum Credit: Destination NSW

Couple touring the Husk Farm Distillers property in North Tumbulgum and meeting the resident cattle.

Elements of Byron Bay, Byron Bay Credit: Destination NSW

Couple relaxing at the Botanica Beach Club, exclusive to guests staying at Elements of Byron Resort, Byron Bay.

The Oriana, Orange Credit: Destination NSW

Couple enjoying cocktails at the retro-chic Bela Vista Bar in The Oriana Hotel, Orange.

Farmers Hut at Wilga Station Credit: Wilga Station

Woman relaxing by the window at Farmers Hut at Wilga Station

Port Stephens Koala Sanctuary, One Mile Credit: Destination NSW

Family enjoying a visit to the Koala Sanctuary Port Stephens, One Mile.

• NSW Industry

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Dive Jervis Bay, Jervis Bay Credit: Jordan Robins

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Layer upon layer of wildlife fills the skies, seas and lands across New South Wales . Here, 895 national parks protect a hive of habitats, with rolling rivers home to platypus, towering eucalypts cradling koalas and red desert plains dotted with kangaroos. Cities and towns are wild at heart, their lush parklands the stomping grounds of some 903 native land animal species. Plus, world-leading sanctuaries offer incomparable encounters with creatures from afar, while the Pacific Ocean pulses with seals, dolphins, whales and colourful fish, many of them found nowhere else on Earth. With such rich biodiversity and one-of-a-kind experiences to enjoy, it’s no wonder NSW is known as The Natural State. Here’s just a few standout animal adventures for your holiday hitlist.  

Have a whale of a time 

Every year from May to November more than 40,000 humpback whales migrate along the NSW coastline as they move between their Antarctic feeding grounds and their tropical breeding areas, with the population continuing to grow since whaling ended in the late 1960s. On a three-hour Discovery Cruise with Whale Watching Sydney , you’ll journey through picturesque Sydney Harbour then out to the open ocean, where these gentle, 18-metre giants may perform spectacular acrobatic displays. Whale-watch tours are available all along the coast, including in Merimbula , Cronulla , Newcastle , Yamba and Port Macquarie , while Jervis Bay Marine Park has the rare opportunity to swim alongside them. If you’d like to stay on solid ground, Cape Solander ’s new accessible viewing platform delivers unrivalled sightings as the whales pass southern Sydney .   

Choose unique zoo encounters  

Globally renowned for its pioneering conservation efforts – including recent breeding wins with rare natives such as little penguins, snapping turtles and long-nosed fur seals – Taronga Zoo Sydney offers VIP access to some 5,000 animals with its Roar and Snore package. Dine and unwind in a safari-tented glampsite flanked by lions, tigers and meerkats on one side, and  jaw-dropping views of Sydney Harbour Bridge and the Opera House on the other, before the wild lullabies of myriad critters soothe you to sleep. An ever-changing range of behind-the-scenes experiences is also included, such as twilight walks, keeper talks and hands-on sessions with everything from giraffes to friendly snakes. The animal adventures continue at Taronga Western Plains Zoo Dubbo , where zoofari drives lead to vast savannahs filled with rhinos, giraffes and zebras; as well as at Featherdale Sydney Wildlife Park , where you can discover the world’s largest collection of Australian animals. 

Meet and greet wild koalas 

From the southern Eurobodalla ’s open woodlands to the North Coast’s dense forests, koala habitats span the length of NSW.  In Port Macquarie , just 70 minutes’ flight from Sydney, opportunities to see these endangered enigmas up-close abound – particularly at Sea Acres National Park and the acclaimed Koala Hospital , the world’s first facility solely dedicated to rescuing, rehabilitating and rereleasing injured koalas. Take a free, self-guided tour to meet the plucky patients – the hospital cares for 250 koalas each year – and visit the Koalaseum for fascinating hands-on educational exhibits. Further afield, you can search for wild koalas in the Tillligerry Habitat near Port Stephens ; the Koala Country of the Southern Highlands , or the Riverina ’s  Murrumbidgee Valley Nature Reserve , where 200 of these snoozy beauties reside. 

Play with the puppies of the sea 

Comical Australian fur seals frolic in the shallows of Barunguba Montague Island – inviting you to take the 20-minute boat ride across from Narooma to join them in some of the South Coast’s most crystalline waters. And while seal swims are available all year round, it’s worth braving the winter chill: that’s when the number of these playful pinnipeds peaks and humpback whales may also pass by. If you’d prefer to keep your happy feet dry, try a sunset tour  – the island is also home to NSW’s largest colony of the world’s smallest penguin, the little penguin, with more than 8,000 breeding pairs to observe.  

Go bush for platypus 

One of Earth’s only egg-laying mammals, platypuses are found only in Eastern Australia’s freshwater systems, where they burrow into muddy banks and forage for insects and crustaceans. The crisp, clear rivers of the Snowy Mountains are prime habitats for these cute recluses; Bombala has such high numbers that it’s known as Platypus Country, with a designated reserve offering an elevated vantage point to see them foraging. Closer to Sydney, the Royal National Park has a new population of platypuses: 10 were recently reintroduced into the Hacking River and they’re already breeding. As you search for them along the Lady Carrington trail, look out for their egg-laying mammal cousins, too – the park is also a hotspot for echidnas, the world’s only other monotreme. Rather a guided search? Book a platypus walking tour near Byron Bay .  

Jump into a kangaroo experience 

From coastal bushland to suburban golf courses, rolling countryside to desert plains, NSW’s biodiverse landscapes host 15  different types of kangaroo and wallaby. For a close look at elegant Eastern Greys, reach for the beaches of Murramarang National Park on the  South Coast , where the myth of the surfing ’roos was born. For the towering red specimens seen in many a meme, head to the outback : you’ll find an abundance of these musclebound macropods in Mungo , Kinchega and Gundabooka National Parks , while in Mutawintji  they live alongside the state’s only colony of endangered yellow-footed rock wallabies and a large population of emus. If you’re staying in Sydney, you may wish to take a guided day tour to see them in their urban habitats.  

See the Devil in Barrington Tops 

You don’t need to leave the mainland to see wild Tasmanian devils: in the Barrington Tops area of The Hunter, Aussie Ark is maintaining the world’s largest insurance population of the charismatic carnivores in huge free-range, protected enclosures. This innovative conservation initiative is successfully breeding threatened natives – including Eastern quolls and long-nosed potoroos – to help them sidestep extinction. Join an Aussie Ark Ranger on a 2.5-hour guided tour to explore the sprawling Devils In the Wild habitat and watch them feed, before looking for quolls, potoroos and bandicoots. Nearby, you can continue your native encounters by seeking out the local wombats , or take your search to the Greater Blue Mountains with an expert-led tour . 

Make a splash with dolphins, turtles and sharks 

The nutrient-rich waters of the Pacific Ocean support an abundance of wildlife, presenting countless opportunities to connect with creatures from the deep. On the North Coast, Dolphin Swim Australia runs NSW’s only completely wild dolphin swim with an intimate four-hour tour off Port Stephens ; endangered grey nurse sharks are the highlight of a South West Rocks diving charter , while a turtle tour of the Cook Island Aquatic Reserve offers the chance to see endangered Loggerheads and Hawksbills. The ocean adventures continue offshore, too, where UNESCO World Heritage-listed Lord Howe Island  boasts the world’s southernmost coral reef, with more than 60 dive sites and nearly 500 fish species, many of them endemic to this marine wilderness. 

Connect with feathered friends 

With more than 400 species of native bird, NSW is a twitcher’s happy place – and you don’t need to venture far to see some sought-after species. A stroll through Sydney’s Centennial Parklands winds through a range of habitats, where tawny frogmouths, powerful owls, kookaburras, black swans, corellas, black cockatoos and Eurasian coots live side by side. Just two hours’ flight away on Lord Howe Island , 14 types of seabird breed in their hundreds of thousands, and local conservation efforts have brought the endemic woodhen back from the brink of extinction. Back on the mainland, wedge-tailed eagles soar over the Murray Valley Regional Park , Mount Oxley , and Blackheath areas, while the Blue Mountains and New England National Park are lyrebird hotspots. Not sure where to start? Let the National Parks and Wildlife Service’s accredited experts lead you to intriguing sightings on a birding tour . 

Whale Watching, Forster Credit: Destination NSW

Humpback whales breaching off the coast of Tuncurry-Forster

Taronga Zoo, Mosman Credit: Destination NSW

A resident koala at Taronga Zoo, Mosman in Sydney.

Montague Island, Narooma Credit: Destination NSW

Getting up close to seals as part of the Montague Island Discovery Tours experience

#newsouthwales #feelnsw

Look At Me Now Headland, Emerald Beach Credit: Destination NSW

Kangaroo grazing on Look At Me Now Headland, Emerald Beach.

Shoalhaven Zoo, Jervis Bay Credit: Discover Jervis Bay

Kookaburra at Shoalhaven Zoo, Jervis Bay.

Cook Island, Fingal Head Credit: Destination NSW

Woman freediving with a local sea turtle in waters off Cook Island, Fingal Head.

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Australia's Top Tourism Town Awards 2024

Celebrate the regions.

The awards are the chance for the regions to claim the spotlight and showcase their communities and all they have to offer tourism.

Each category is measured by population size along with attractions, amenities, and the infrastructure designed to host guests. Every town has something wonderful to offer - why not get your community involved and tell us what’s yours...

Winners can enjoy state recognition, increased visitation, free publicity and the pride of living in one of Australia’s best towns!

You must first enter your state/territory Top Tourism Town Awards, win Gold in your category (determined by population) and then you will automatically be put forward to the National Awards in September at Parliament House. Winners are determined by a state and national level voting process combining review scores and an industry judging panel.

It's not just the town but the people we want to celebrate too. We also have a category for Top Tour Guide to recognise the most charismatic and entertaining guides in the industry. You can put your choice forward and tell us who you think deserves to be the best Guide in the business.

2024 Top Tourism Town Awards

Australia's Top Tourism Town Awards

You must first enter your state/territory Top Tourism Town Awards, win Gold in your category and then you will automatically be put forward to the National Awards in September at Parliament House. Winners are determined by a state and national level voting process combining review scores and an industry judging panel.

To enter, you must be:

• An Accredited visitor centre
• Local council

How to Enter:

• Enter your state/territory Top Tourism Town Awards (choose below)
• They will assess your eligibility and grant you admittance to the awards
• Read all selection criteria carefully and enter a top submission!
• Win Gold in your category
• Your entry will automatically be entered into the national awards where a national judging panel will choose the winners

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2023 NSW Tourism Awards winners announced

The NSW Tourism Awards recognise and celebrate the diverse range of visitor experiences throughout NSW.

November 9, 2023

The winners of the 2023 NSW Tourism Awards were announced during a gala evening at White Bay Cruise Terminal Sydney on 8 November 2023, where more than 500 industry representatives celebrated outstanding visitor economy businesses.

The awards are managed by the NSW Tourism Industry Council powered by Business NSW and supported by Destination NSW.

“The NSW Tourism Awards celebrate those tourism experiences that inspire visitors to #feelnewsouthwales and recognise those businesses who exemplify outstanding tourism experiences,” said Paula Martin, Executive Director, NSW Tourism Industry Council.

“These businesses provide leadership in innovation, marketing and in the delivery of quality products and services. They also advance and promote the NSW and Australian tourism industry through consistent customer service and quality experiences.

“A highlight of this year’s awards program was the high number of first-time entrants (60), many of whom are new businesses to the sector.

“This level of representation from emerging businesses tells us that innovation is alive and well in tourism and we are proud of the resilience of the sector."

Minister for Jobs and Tourism John Graham said it was an exciting time for the NSW visitor economy, with domestic and international visitor expenditure in NSW surpassing pre-pandemic levels.

“We know our visitors don’t just want a selfie in front of the Sydney Opera House, they want to be immersed in the culture of the place and to experience what’s happening in and around iconic buildings, secret neighbourhoods, and in our beautiful natural environment.

“Cultural activity is so much of why we love our towns and cities and it’s a big part of what attracts visitors and what keeps them coming back.

“Congratulations to all the winners and the whole hard-working sector.”

Lori Modde, one of the most passionate and hardworking tourism professionals in NSW and ACT was awarded the Dean Gorddard Award for Outstanding Contribution by an Individual to NSW in recognition of her dedication and advocacy for tourism in her State, over the past 18+ years.

Crank It Up Festival, Batemans Bay was the recipient of the Judges’ Tourism Star Award’, a special award to reward their tremendous resilience and innovation, and Mt Hay Retreat, Berry was awarded the Tourism Star Award for Sustainability, to recognise their outstanding efforts and practices in sustainability.

Winners in the designated national award categories will represent NSW at the Qantas Australian Tourism Awards to be held in Darwin on 15 March 2023.

2023 NSW Tourism Awards winners

Major Tourist Attractions

Gold: Australian Reptile Park, Somersby Silver: Taronga Western Plains Zoo, Dubbo Bronze: Jamberoo Action Park

Tourist Attractions

Gold: Port Stephens Koala Sanctuary Silver: iFLY Indoor Skydiving, Penrith Bronze: Old Dubbo Gaol

Major Festivals and Events

Gold: Tamworth Country Music Festival Silver: Byron Bay Bluesfest 2023

Festivals and Events

Gold: Tumbafest Inc, Tumbarumba Silver: Bathurst Heritage Trades Trail Bronze: Bathurst Winter Festival

Gold: Sydney By Kayak, Lavender Bay Silver: Vision Walks - Eco Tours, Byron Bay Bronze: Kestrel Nest EcoHut, Mt Adrah

Cultural Tourism

Gold: Local Sauce Tours, Sydney Silver: Old Dubbo Gaol

Excellence in Aboriginal & Torres Strait Islander Tourism Experience

Gold: Giingan Gumbaynggirr Cultural Experience, Gumbaynggirr Country, Coffs Harbour

Tourism Retail, Hire and Services

Gold & Hall of Fame: Sydney Harbour Kayaks, Mosman Silver: Camplify, Newcastle Bronze: Ask Roz Blue Mountains

Visitor Information Services

Gold: Bathurst Visitor Information Centre

Business Event Venues

Gold: Crowne Plaza Terrigal Pacific Silver: Hyatt Regency Sydney Bronze: Fairmont Resort Blue Mountains by MGallery, Leura

Major Tour & Transport Operators

Gold: Moonshadow - TQC Cruises, Nelson Bay, Port Stephens

Tour & Transport Operators

Gold: Vision Walks - Eco Tours, Byron Bay Silver: Tweed Eco Cruises, Tweed Heads Bronze: Blue Mountains Stargazing

Adventure Tourism

Gold: Balloon Aloft Australia, Hunter Valley, Camden Valley, Mudgee and Byron Bay Silver: Sydney Harbour Kayaks, Mosman Bronze: Wajaana Yaam Gumbaynggirr Adventure Tours, Coffs Harbour, Gumbaynggirr Country

Tourism Marketing & Campaigns

Gold: The Tweed Tourism Company Silver: City of Newcastle Bronze: Destination Wollongong: Warm Up Wollongong

Tourism Restaurants & Catering Services

Gold: Potager, Carool Silver: Love Lord Howe, Lord Howe Island Bronze: Margan Wines & Restaurant, Broke

Tourism Wineries, Distilleries & Breweries

Gold: Husk Farm Distillery, Tumbulgum Silver: Courabyra Wines, Tumbarumba Bronze: Cape Byron Distillery, McLeods Shoot

Caravan & Holiday Parks

Gold: Tiona, Forster Silver: Tasman Holiday Parks, Racecourse Beach

Unique Accommodation

Gold: Diamond Waters Treehouse Retreat, The Camden Haven Silver: Evamor Valley, Mudgee Bronze: Wilga Station, Bathurst

Self-Contained Accommodation

Gold: Peppertree Collection, Mudgee Silver: The Drawing Rooms of Berry Bronze: Cedars Mount View, Mount View

4-4.5 Star Deluxe Accommodation

Gold: Oriana Retro Hotel & Resort, Orange Silver: The Byng Street Boutique Hotel, Orange

5 Star Luxury Accommodation

Gold: Kalinya Estate, Bargo Silver: Mt Hay Retreat, Berry Bronze: Elements of Byron, Byron Bay

New Tourism Business

Gold: Contained In Nimbin Accommodation Silver: Positive Energy Adventures & Retreats, Port Macquarie

Excellence in Food Tourism

Gold: Love Lord Howe, Lord Howe Island Silver: Food I Am, Wagga Wagga

Excellence in Accessible Tourism

Gold: Cocky Guides, Sydney

Local Government Award for Tourism

Gold: Central Coast Council - Destination Central Coast Silver: Dubbo Regional Council

Take 3 For The Sea Award For Visitor Litter Prevention

Gold: Sydney By Kayak, Lavender Bay Silver: The Observatory Self Contained Apartments, Coffs Harbour Bronze: Irukandji Shark & Ray Encounters, Anna Bay

Dean Gorddard Award for Outstanding Contribution by an Individual

Tourism Star Judges' Award

Crank It Up Festival, Batemans Bay

Tourism Star Judges' Award for Sustainability

Mt Hay Retreat

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