cruise ship jobs room attendant

Cruise Ship Jobs - Room Service Attendant

Back to All Food and Beverage Jobs

Register for this job Now!

Room Service Attendant Job Description and Duties:

- Reports directly to the Room Service Manager / Supervisor

- Deliver food and beverage orders to passengers staterooms in a professional and courteous manner according to the standards set by the cruise line

- Must posses a thorough knowledge about the food menus and wine lists in order to be able to discuss and suggest to passengers various courses and fine wines in a professional manner

- The Room Service Attendant is directly responsible for obtaining the appropriate linen, china, glassware silverware and setting up the room service trays up to the company standards

- Once contacted be the Room Service Operator, the Room Service Attendant would pick up the food products from the galley and beverages from various location throughout the cruise ship, then would garnish and decorate the dishes and finally would deliver the complete order to the guests stateroom

- He/ she would politely inquire regarding guests satisfaction in both food quality and service and would address any remarks to the Room Service Supervisor

- Follows the cruse line guidelines regarding uniforms and personal hygiene and ensures that cleaning and sanitizing of his/ her assigned area is always up to the standards of the cruise line and according to the USPH and/or UKPH regulations

- Would participate in courses, meetings and training programs in order to develop the necessary skills needed for promotion to superior level position

- Ensures that he/ she enters all food and beverage orders into the ship's point of sale system

Room Service Attendant Job Requirements:

The candidates must posses good interpersonal skills, positive attitude and willingness to learn

Must be customer service focused and eager to work in a high-volume, fast-paced guest service environment

One year of previous waiter / waitress experience in a restaurant, hotel or resort is required

Room service and especially cruise ship experience is preferred

A solid command of the English language is required, knowledge of additional language(s) is a plus

Room Service Attendant Salary Range:

$2200-2800 U.S. per month depending the cruise line, size of ship and gratuities (tips). Possibilities for promotion from Room Service Attendant to Dining Room Waiter/ Waitress position.

Ocean Ships

• Executive Housekeeper
• Assistant Chief Housekeeper
• 1st Housekeeping Assistant
• Stateroom Steward/ess
• Assistant Stateroom Steward/ess
• Hotel Utility / Custodial
• Laundry Master
• Assistant Laundry Master
• Washer Specialist
• Dry-cleaning Specialist
• Senior Laundryman

River Ships

• Housekeeper
• Housekeeping Trainee

Mississippi Ship

• Assistant Executive Housekeeper
• Public Room Attendant
• Laundry Team

Application process: what to expect

Stay up to date with the latest job opportunities.

Cruise Ship Job Positions – Housekeeping Jobs

Executive housekeeper.

Other Job Titles:  Executive Housekeeper (Princess Cruises, Royal Caribbean), Chief Housekeeper (Celebrity Celebrity Cruises), Housekeeping Manager (Carnival Cruise Lines)

Job Description:  Oversees the overall operation of the Housekeeping Department including all public area spaces.

Experience and Skills Required:  Minimum of five years of managerial housekeeping experience in a luxury, high volume hotel or cruise line.

Average Salary:  $4,000 to $7,000 per month

Assistant Executive Housekeeper

Other Job Titles:  Assistant Executive Housekeeper (Royal Caribbean, Celebrity Cruises), Assistant Housekeeping Manager (Carnival Cruise Lines), Second Housekeeper (Disney Cruise Line), Assistant Chief Housekeeper (Celebrity Cruises)

Job Description:  Assists the Executive Housekeeper in his/her duties.

Experience and Skills Required:  Minimum two years of managing a housekeeping department in a high volume hotel or cruise line.

Average Salary:  $2,500 to $4,500 per month

Accommodation Supervisor

Other Job Titles:  Accommodation Supervisor (Princess Cruises), Deck Supervisor (Royal Caribbean), Housekeeping Supervisor (Celebrity Cruises)

Job Description:  The Accommodation Supervisor oversees the stateroom stewards on one or more decks of the ship; Monitors and inspects the room stewards in their duties; Assigns duties to stateroom stewards; Reports maintenance issues; Provides on the job training for room stewards.

Experience and Skills Required:  Housekeeping related experience in a luxury hotel or on a cruise ship.

Average Salary:  $1,500 to $3,500 per month

Facilities Manager

Other Job Titles:  This title is specific to Royal Caribbean. Other cruise lines typically refer to this position as a Public Area Supervisor and Crew Area Supervisor.

Job Description:  Oversees maintenance and repair of facility’s furnishings (including plants), plumbing, carpentry, lighting, and sound.

Experience and Skills Required:  Minimum of three years managing facilities on a cruise ship or in a luxury hotel.

Other Job Titles:  Ultra luxury cruise lines such as Silversea Cruises, Azamara Club Cruises, and Regent Seven Seas have Butlers. But, some stateroom categories on select cruise lines such as NCL and Cunard Line also have butlers.

Job Description:  Assist with packing and unpacking; Delivers room service; Makes reservations; Book shore excursions; Set up cocktail parties; Depending on cruise line, the butler is also the stateroom steward.

Experience and Skills Required:  At least two years experience as a butler in a luxury hotel or on a cruise ship; Post secondary and/or hospitality management accreditation; Food and beverage background is an asset; Preference given to those taught in a butler academy; Fluent in English as well as another language.

Average Salary:  $1,500+ per month

Captain’s Steward

Job Description:  Cleans the Captain’s cabin; Cleans the other senior officer cabins in the same deck areas; Delivers meals as requested; Sets up Captain’s conference room with food and beverage as requested.

Experience and Skills Required:  At least one contract as an officer’s cabin steward. Experience in a high volume luxury hotel is an asset.

Average Salary:  $800 to $1,500 per month

Stateroom Steward

Other Titles:  Stateroom Steward (Carnival Cruise Lines, Princess Cruises, Crystal Cruises), Room Attendant (Royal Caribbean)

Job Description:  Cleans 10 to 15 assigned staterooms on a twice daily basis; Provides turndown service; Assists with luggage distribution on embarkation and disembarkation; Provides excellent guest service.

Experience and Skills Required:  Housekeeping experience in a luxury hotel or on a cruise ship.

Average Salary:  $1,500 to $2,500 per month

Accommodation Attendant

Other Titles:  Accommodation Attendant (Princess Cruises), Assistant Stateroom Steward (Carnival Cruise Lines), Assistant Room Attendant (Royal Caribbean)

Job Description:  Assists the cabin steward with their duties.

Experience and Skills Required:  Housekeeping experience in a luxury hotel or cruise ship environment.

Pool Deck Service Host

Other Titles:  Pool Deck Service Host (Disney Cruise Line), Deck Attendant (Princess Cruises)

Job Description:  Sets up and cleans deck chairs are required; Stacks deck chairs at end of day and in windy weather; Keeps pool are clean and free from hazards.

Experience and Skills Required:  Related experience in a luxury hotel or cruise ship environment.

Officer’s Steward

Job Description:  Cleans 10 to 15 assigned cabins belonging to officers; Duties include sheet changes, towel changes, bathroom cleaning, and bringing laundry to laundry room; Assists with guest luggage distribution on embarkation and disembarkation.

Experience and Skills Required:  Housekeeping experience in a cruise line or luxury hotel environment.

Average Salary:  $700 to $1,000 per month

Hotel Steward

Other Titles:  Hotel Steward (Carnival Cruise Lines), Utility Cleaner (Princess Cruises), Custodial Host (Disney Cruise Line)

Job Description:  Cleans public guest areas such as restrooms, corridors, and elevators; Assists with handling luggage on embarkation and disembarkation.

Experience and Skills Required:  Housekeeping or related experience in a high volume hotel or cruise ship.

Average Salary:  $500 to $800 per month

Laundry Manager

Other Titles:  Laundry Manager (Carnival Cruise Lines) Laundry Master (Princess Cruises)

Job Description:  Oversees the laundry operation for the whole ship.

Experience and Skills Required:  Related laundry and housekeeping experience in a high volume hotel or cruise ship.

Assistant Laundry Manager

Other Titles:  Assistant Laundry Manager (Carnival Cruise Lines), Linenkeeper (Princess Cruises)

Job Description:  Assists the Laundry Manager with day to day duties; Cleans and presses linens, towel and uniforms; Cleans and presses guests’ personal laundry; Reports and follows up on all maintenance issues.

Average Salary:  $1,000 to $2,000 per month

Laundry Attendant

Other Titles:  Laundry Attendants (Carnival Cruise Lines), Laundry Steward (Princess Cruises)

Job Description:  Performs all laundry duties as directed by the Laundry Manager including the laundering of bed linens, towels, restaurant linen, staff uniforms and guest laundry.

Job Description:  Repairs carpet and soft furnishings around ship; Makes alterations to uniforms as requested.

Experience and Skills Required:  Experience in upholstery and tailoring is required.

Average Salary:  $800 to $1,200 per month

Other Job Titles:  Florist (Princess Cruises), Facilities Horticulturist (Royal Caribbean)

Job Description:  The Florist waters and dusts onboard plants; Cares for ornamental plants; Replaces dying plants with healthy plants; Documents plant location and care.

Experience and Skills Required:  Minimum of two years of plant care experience. Familiar with horticultural pesticides.

We use cookies to ensure that we give you the best experience on our website.

• All Job Positions
• Marine Operations
• Recruitment process

Set sail on a new career with Carnival, and help us bring the FUN to life aboard one of our fantastic vessels! We’re looking for dedicated individuals to join us a Housekeeping Attendants! This role will see you working on the front line roles, which helps keep our vessels clean and looking their best, so our guests can focus on having a great vacation experience in their home away from home!   

You’ll be working all around our vessel maintaining the highest levels of ship cleanliness. As with all of our team members, you’ll be a highly visible member of the team, and will constantly interact with our guests and help them with questions. The vacation experience we promise our guests will start with you!   

Job responsibilities:

• Maintenance and cleaning of public areas (such as spa, saunas, steam rooms, dining rooms, restrooms, lounges, etc.), open decks (such as restaurants, pools, whirlpools etc.), crew areas (such as crew restrooms, Medical Center, staff/officer cabins, etc.)  
• Report all repairs to be made in assigned section, especially safety related issues and follow-up with management as necessary.  
• Correct usage, storage and labelling of all chemicals and other applicable equipment.  
• Use cleaning machines and cleaning equipment under the guidance of management, maintain and as designated by immediate supervisor.  
• Coverage of stateroom services as required as part of ongoing training.  
• Ensure staff/officer cabins and bathrooms are cleaned as per company’s standards.  
• Ensure hallway/corridor and lockers are kept clean and tidy at all times.  
• Ensure carpets in cabins where applicable and hallways/corridors are kept clean through daily spotting.  
• Ensure staff/officer uniforms and promptly delivered and accounted  
• Adhere to the company’s standards regarding dress and appearance (Carnival Look Book).  
• Extend appropriate greeting to all guests and crew at every opportunity using their names.  
• Apply hospitality standards at all times in guest and crew areas.  
• Advise any guest challenges immediately to Housekeeping Management.  
• Follow all safety regulations during the course of duty  
• Adhere to CCL environmental towel hanger policy.  
• Coverage of stateroom services as required as part of on-going training  
• Assist with luggage delivery and related duties as instructed.  
• During dry docks/wet docks schedules may be altered to include the coverage of stateroom cleaning and services and or special assignments related to the circumstances.  
• Follow all environmental, USPH and HESS – MS procedures as applicable for position.  
• Follow Time and Attendance policy.  

Job Requirements:

• Minimum 1 years experience working in a Housekeeping environment in a Hotel
•  Fluency in conversational English,
• Must be physically strong and able to lift a minimum of 60 lbs to sustain physically challenging work.
• Must understand potential for career growth

Undergo assigned trainings to develop skills & knowledge for the future positions.

Report any equipment malfunction, difficulties & concerns to the supervisor on duty.

Follow additional duties, other than listed in the job description, assigned by management due to the operational needs/shortages/changes.

Ensure beverage stations are full at all times and cleaned daily.

Engage in light conversations with guests always greet them with a smile.

You should have at least 1-2 years of experience in a similar role.

Fluency in spoken English to connect with guests is required.

Customer service experience gained in a similar role is required.

You must pass a Seafarers Medical Fitness Examination and be able to lift up to 50lbs unassisted.

You focus on continuous improvement and collaboration.

Housekeeping Attendant

This is the announcement bar for Poornima to test the Close Button.  It will expire May 31 2024.

• Pre-Cruise FAQ
• Onboard FAQ
• Post-Cruise FAQ
• Cruisetours FAQ
• Special Offers Sign Up
• Cruise Deals

You have been logged out

Your window will update in 5 secs

Cruise Career Opportunities at Sea

Set sail on an exciting career course.

Explore our onboard cruise departments below to match your skills and interests to the perfect career! The majority of our career opportunities are entry level but offer excellent incentives and opportunities for career growth.

Cruise Staff Department

Our Cruise Staff make a dramatic impact on each guest’s cruise experience by conducting a variety of onboard activities for them to enjoy. Activities range from trivia games and contests to themed parties and dance lessons. This team is also responsible for hosting an array of special events onboard, including guest performers, group exercise classes, and even the occasional conga line.

By clicking the below link, you are now leaving the Princess Cruises website and navigating to a 3rd party website that is not owned, operated, or controlled by Princess Cruises or any of its affiliates.

Junior Assistant Cruise Director

The Junior Assistant Cruise Director is an entry-level position on the Cruise Staff team. This team provides fun and exciting activities for guests, like trivia games, Zumba® classes, ice sculpture demonstrations, dance lessons, and arts and crafts. In this role your goal is to help the Cruise Staff provide a premium entertainment package and make our guests’ vacations memorable. You contribute to these memories by actively participating in all events with enthusiasm and dedication.

Requirements Applicants must have a minimum of two years’ experience in the entertainment and hospitality field, including direct experience hosting activities for large groups. Confident/strong microphone experience is required. Entertainment talents such as dancing, singing, stage performance, hosting sports events, and arts and crafts are a plus, but candidates must be willing to participate in any/all such activities onboard as part of a team environment.

Assistant Cruise Director

In addition to the regular Cruise Staff responsibilities, the Assistant Cruise Director-DJ provides entertaining, engaging, and memorable DJ and emcee services throughout various shipboard venues.

Requirements Applicants must have a minimum of two years' DJ experience at corporate parties, weddings, or similar events; experience hosting karaoke; and a thorough knowledge of a variety of musical genres from 50s classics to today’s popular music. Applicants must include a Web link to their demo reel for consideration.

Deck & Technical

The Deck department is overseen by the Staff Captain and is responsible for navigating the ship as well as managing all safety-related matters, including environment and public health. This team works closely with the Technical department to ensure that all equipment is well maintained and meets international laws and regulations. The Technical department includes a variety of positions that range from entry-level roles, such as Deck Clerk, Trainees, and Cadets; to highly qualified seafarer roles, such as Environmental Officer, Security officers, and navigating officers all the way through to the ship’s Captain.

The Technical department is responsible for the efficient and cost-effective operation and maintenance of all onboard machinery and equipment, covering a wide range of areas including power generation and propulsion; heating and air conditioning; and deck, hotel, and entertainment support systems. The Technical department’s mission is to provide a safe, secure, and environmentally sound operation at all times. It is a dynamic department with a wide variety of roles and career opportunities.

Deck Department Senior Watchkeeping Officers

Senior Watchkeepers are responsible for safe navigation of the ship, maintaining a 24-hour watch by working a four-hours-on/eight-hours-off rotation. Every ship employs three Senior Watchkeepers in the ranks of 1st Officer, Senior 2nd Officer, and 2nd Officer to cover the three watches. Each watch is supported by a Junior Watchkeeper in the rank of 3rd Officer.

Requirements Applicants must hold an unlimited Chief Mates Certificate of Competence recognized by the UK Marine & Coastguard Agency and Bermuda Maritime Authority.

Environmental Officer

The Environmental Officer is responsible for ensuring the highest possible levels of compliance by shipboard staff with all established environmental standards, in line with the company’s core values.

Requirements Applicants must be a licensed Deck or Engineer officer holding a minimum of either a 2nd Deck Officer or 2nd Engineer Certificate of Competence, or at least five years' experience with environmental management systems.

Security Officer

Security Officers are responsible for leading a team of security personnel in monitoring guest and crew activities, investigating security matters that arise, and promptly reporting and correcting security issues in order to maintain a safe and secure shipboard environment in line with the company’s core values.

Requirements Applicants must have a minimum of five years’ experience as a law enforcement officer or service in a maritime military/LE organization. Criminal Investigation experience is preferred as well as knowledge of ISPS code and experience with security surveillance and screening equipment.

Technical Department Senior Watchkeeping Officers

Senior Watchkeepers are responsible for maintaining a 24-hour watch in the ship’s Engine Room, by working a four-hours-on/eight-hours-off rotation. Depending on vessel size, each ship employs either three or four Senior Watchkeepers in the ranks of 1st Engineer and 2nd Engineer.

Requirements Applicants must hold an unlimited 2nd Engineer Certificate of Competence recognized by the UK Marine & Coastguard Agency and Bermuda Maritime Authority.

Hotel Services Engineer

The Hotel Services Engineer leads an onboard Hotel maintenance team in achieving the highest standards appearance for guests and crew area, prompting defect correction in a cost-efficient manner while in line with our company strategy and core values.

The Hotel Services Engineer is responsible for all aspects of Hotel maintenance utilizing the services of the tradesmen within his/her sub-department, as well as the electrical and ventilation departments. This position works closely with the Staff Electro-Technical Officer and the Ventilation Officer when required.

Requirements Applicants must have Technical qualification at OND or HND level or equivalent; a minimum of two years' experience in hotel or hospitality industry maintenance; the ability to read and understand technical drawings and manuals; and excellent technical knowledge to be able to manage, supervise, and guide officers and tradesmen of varying levels of expertise.

Second Plumbers

Second Plumbers are responsible for assisting in the maintenance and repair of the onboard water, sanitary, and heating systems in a cost-efficient manner that is in compliance with company safety standards.

Requirements Applicants must have experience with small repair, evacuation pumps, and welding. Prior experience in a hotel or shipboard environment is preferred.

3rd Engineer

Third Engineer Officers are responsible for operating, inspecting, and maintaining engines, machinery, and equipment in a safe, efficient, and cost-effective manner to the highest professional standards.

Requirements Applicants must hold an unlimited Engineers Officer of the Watch Certificate of Competence recognized by the UK Marine & Coastguard Agency and Bermuda Maritime Authority.

2nd Electro-Technical Officer

Second Electro-Technical Officers assist in leading a team of Electro-Technical staff in the safe, efficient, and cost-effective operation, inspection, and repair of all shipboard electrical systems in compliance with company safety standards to ensure the protection and safety of all guests and crew members.

Requirements Applicants must hold an HND qualification in the electro-technical field and have a minimum one year's sea-time experience.

Entertainment & Guest Programs

Our Cruise Entertainment and Guest Program departments are multifaceted and incorporate a variety of teams that work together to create a captivating entertainment experience. We offer everything from lavish production shows to organized activities, games shows, and informative presentations. We encourage high-quality entertainers, accomplished musicians, skilled production technicians, and knowledgeable lecturers to pursue opportunities to travel the world and delight our guests.

Food & Beverage Administration

The Food and Beverage Administration team (F&B) ensures an excellent guest experience through exceptional dining venues and fun and exotic drinks. As a member of the F&B team you are also responsible for identifying process improvements, reviewing operational concerns, ensuring compliance with policies and procedures in all bar and food service areas, and analyzing daily revenue and cost activities in accordance with overall performance, location, and outlet categories.

Food & Beverage Manager

The Food & Beverage Manager oversees the food and/or beverage operations onboard to achieve the highest level of customer service, maximize revenue opportunities, and control costs. This position supports a minimum of different restaurant and beverage outlets that contain exciting menus designed to match our numerous itineraries.

Requirements Applicants must have a degree from a recognized hotel/catering/culinary school; five years’ experience in a related senior management position with an extensive understanding of food production and restaurant service within the hotel or cruise ship industry; and a thorough knowledge of raw materials, production processes, quality control, and the effective distribution of goods.

Assistant Food & Beverage Manager

The Assistant Food & Beverage Manager assists in the management and administration of all onboard Food & Beverage areas to achieve the highest levels of customer service, revenue generation, and cost control.

Requirements Applicants must have a minimum of three years’ experience in a related F&B management position with experience in beverage operations, food production, and restaurant service within the hotel or cruise ship industry. A degree from a recognized hotel/catering/culinary school is preferred.

Junior Assistant Food & Beverage Manager

The Junior Assistant Food & Beverage Manager provides operational assistance and administrative support to onboard F&B management to achieve the highest levels of customer service, revenue generation, and cost control.

Requirements Applicants must have a minimum of two years’ experience in a related F&B management position with experience in beverage operations, food production, and restaurant service within the hotel or cruise ship industry. A degree from a recognized hotel/catering/culinary school is preferred.

Food & Beverage Operations

Restaurant department.

The Restaurant department is responsible for the operation of dining services in all Food & Beverage venues. Providing excellent customer service to our guests is a key function in this position and requires interaction with multiple departments and levels of management to ensure the operation functions smoothly. The Restaurant department includes a variety of positions that require differing skill sets, so applicants will be considered for positions suitable to their level of experience. The growth and training opportunities within this fast-paced and dynamic department are vast.

Requirements Applicants for entry-level positions must have a minimum of one year's experience in a restaurant, preferably in a fine dining establishment; good written and verbal communication skills; and the ability to work in a fast-paced environment with minimal supervision.

Bar Department

The Bar department looks after all front-of-house guest bars and supports back-of-house bar locations onboard all Princess vessels. This department is responsible for providing memorable experiences for our guests in terms of delivering high-quality beverages and warm, friendly, and professional service. This is an exciting department for individuals who enjoy customer interaction and have a "bubbly" personality. Entry-level positions within the Bar department include Bartender, Bar Steward, and Utility F&B Bars. The growth and training opportunities within this fast-paced and dynamic department are vast.

Requirements Applicants for entry-level positions must have a minimum of one year's experience in a Food & Beverage environment involving the service of beverages, a general knowledge of bar products and presentation, the ability to work in a fast-paced environment with minimal supervision, and good written and verbal communication skills.

Culinary Arts

The Culinary department prides itself in preparing fresh, flavorful cuisine cooked with passion and care. This department is responsible for all food operations onboard the ship and manages food production for not only our guests but also our crew members. It is a very large and active department with a wide representation of the culinary arts. This department includes a variety of positions that require differing skill sets, so applicants will be considered for positions suitable to their level of experience.

Requirements Applicants for entry-level positions must have a minimum of one year's culinary experience at a hotel restaurant or resort, a general understanding of HACCP regulations and safe food-handling procedures, the ability to perform physical work in a fast-paced environment with minimal supervision, and good written and verbal communication skills.

Housekeeping Department

The Housekeeping department is responsible for maintaining the highest level of cleanliness and service in guest staterooms, public areas, and open decks as well as providing laundry services to both guests and crew members. This department is also responsible for the movement of baggage on and off the ship and making sure the ship is ready for new guests each and every cruise. Entry-level positions within this department include Utility Cleaner, Accommodations Attendant, and Laundry Steward.

Housekeeping Jobs

Requirements Applicants must have prior experience within the hospitality industry, an understanding of public health and environmental requirements relating to cabin service, good verbal communication skills, and the ability to work in a fast-paced environment with minimal supervision.

Human Resources

The shipboard Human Resources team works in conjunction with the shoreside Employee Relations team to implement and uphold all HR policies and initiatives in line with the company’s core values. Additional responsibilities include overseeing the Crew Welfare program, creating an optimal work environment to enhance the onboard employee experience, and supporting shipboard and shoreside management teams.

Human Resources Jobs

Requirements Applicants must have a Bachelor’s degree in human resources, adult education, or a related field from an accredited college or five years’ experience in shipboard operations, training, or employee relations. Knowledge of various international human resources standards in the areas of compensation, employee relations, general benefits, employment and staffing practices, and organizational development is preferred.

Information Technology

The onboard Information Technology team manages and supports all shipboard IT systems and operations while also providing maximum system use. The onboard team works closely with our shoreside IT department to continually improve our shipboard systems and technology. The focus is always on the guest experience and maintaining safe operations. We do this by keeping informed of the latest technological advancements, and providing service excellence in all aspects of technology.

The IT Officer is responsible for the maintenance, operation, and support of all onboard computer systems, mobile devices, physical and virtual servers, networks, point-of-sale terminals, network equipment, and peripherals. This consists primarily of level 1 and 2 support as well as system monitoring and troubleshooting. The IT Officer works closely with the shoreside IT group to ensure all onboard systems perform at optimum levels.

Requirements Applicants must have at least two years' related experience in areas of user support within a medium-sized LAN; a thorough knowledge of computer systems including but not limited to Linux, MS Office, Windows Client and Server editions; and experience troubleshooting PC hardware, software applications, and network connectivity. Additional requirements include the ability to meet deadlines and maintain an attention to detail and accuracy while working under pressure in a team environment, excellent written and verbal communication skills, and the ability to lift and carry IT equipment weighing up to 40 pounds. Management or supervisory experience and a BS or higher in computer science, MIS, or related field is strongly preferred.

Computer System Specialist

The Computer System Specialist is responsible for the level 1 support of all onboard computer systems. This includes installing and configuring new PC system hardware, upgrading existing hardware, and supporting mobile devices. The Computer System Specialist works closely with the IT Officer to ensure all onboard systems perform at optimum levels.

Requirements Applicants must have strong customer service skills with the ability to work on multiple tasks; proficiency in the use of computer business applications with working knowledge of PC / LAN systems, hardware and software applications; a minimum of two years’ experience in areas of user support and troubleshooting hardware and software issues; the ability to meet deadlines and maintain attention to detail and accuracy while working in a team environment; excellent written and verbal communication skills; and the ability to lift and carry IT equipment weighing up to 40 pounds. Current CompTIA A+ 220-801 Certification, technical school certification, or three or more years of equivalent work experience is strongly preferred.

Medical Officers

As a member of the on board medical team, you will have the opportunity to travel the world and practice your medical profession at sea in an exciting, challenging and unique environment. The shipboard medical department prides itself in delivering high quality, patient-centered, evidence based healthcare to guests and crew. Within this diverse and welcoming environment, our medical staff perform a broad range of medical care, supported by a skilled medical team in a modern, well-equipped shipboard medical center.  Visit our website for more information on cruise ship medicine , and working at sea as a doctor, nurse, paramedic or healthcare assistant.

Doctors are primarily responsible for providing individualized outpatient, inpatient and ICU care for guests and crew. Doctors consult both crew and guests, providing timely, safe and evidence-based assessments, formulating differential diagnoses and treatment plans, performing clinical interventions and procedures, and coordinating logistics of referrals and evacuations. Doctors manage the preventative health and wellness programs for crew, and are also responsible for adhering to public health practices.

Doctors will also perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center. Additional duties include participation in drills, audits, inspections and training of other crew members. Technical skills are learned and practiced on board, such as X-rays acquisition, and performing a wide-array of laboratory tests and other procedures. Doctors work closely with shipboard nurses and paramedics, and report to the ship’s Senior Doctor.

Nurses are primarily responsible for providing individualized outpatient, inpatient and ICU care for guests and crew. Nurses also act as a first responders, triaging emergency calls, assessing and treating on scene, and transferring patients to the shipboard medical center for definitive care. Through the use of specific patient group directives, nurses are able to practice autonomously under the authority of doctors, assessing patients and providing treatment and advice for specific conditions. In additional to first response duties, nurses work closely with shipboard doctors to attend to patients attending daily walk-in clinics.

Nurses also perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center under the direction and supervision of the Senior Nurse. Additional duties include equipment checks, medicines and inventory management, participation in drills, audits, inspections and training of other crew members. Technical skills are learned and practiced on board, such as X-rays acquisition, and performing a wide-array of laboratory tests and other procedures.

Paramedic / First Responders

Paramedics are responsible for providing high standards of individualized routine and emergency care to guests and crew. Paramedics act as a first responders, triaging emergency calls, assessing and treating on scene, and transferring patients to the shipboard medical center for definitive care. Through the use of specific patient group directives, paramedics are able to practice autonomously under the authority of doctors, assessing patients and providing treatment and advice for specific conditions. In additional to first response duties, paramedics work closely with shipboard nurses and doctors to attend to patients attending daily walk-in clinics.

Paramedics also perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center under the direction and supervision of the Senior Nurse. Additional duties include equipment checks, medicines and inventory management, participation in drills, audits, inspections and training of other crew members. Technical skills are learned and practiced on board, such as X-rays acquisition, and performing a wide-array of laboratory tests and other procedures.

Healthcare Assistance: (HCA)

Healthcare Assistants are an essential part of the medical team onboard, effectively supporting the team with a broad range of clinical, laboratory and administrative tasks. Healthcare assistants conduct health screening, surveillance testing, vaccine campaigns, and work closely with onboard medical staff and admin assistants in attending to patients during daily clinics.

Healthcare Assistants perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center under the direction and supervision of the Senior Nurse. Primary responsibilities include laboratory specimen collection for COVID-19 surveillance testing, all associated administrative functions and onboard laboratory specimen processing procedures. Other duties include basic assessment and triage, assisting with patient care and activities of daily living, specimen collection for other tests and procedures, patient education and vaccination campaigns. Additional duties include equipment checks, medicines and consumables inventory management, participation in drills, audits, inspections, and training of other crew members. Technical skills are learned and practiced on board.

Public Health Officer

As a Public Health Officer you will monitor shipboard public health and infection control procedures and assist both shipboard Management and Corporate Public Health Director in overseeing the implementation and compliance with shipboard prevention and control activities at all response levels including for COVID-19, AGE, and other communicable diseases.

Additionally, you will participate as a key member of the shipboard Outbreak Management Team (OMT), coordinate the implementation and compliance with OMT decisions and oversee the correct and safe storage, par levels, condition, and use of all infection control related PPE, disinfectants, hand sanitizers, and other supplies and related equipment.

Requirements:

• Bachelor’s degree in Public Health, Environmental Health, biological sciences, or closely related field preferred. Certification in CDC-VSP, Infection Control, and EU SHIPSAN preferred.
• Two years of shipboard experience or three years of full-time shoreside experience in implementing, overseeing, or auditing public health programs.
• Knowledge, Skills & Abilities: Knowledge of infection control practices and Vessel Sanitation Standards. Ability to thrive in a fast-paced cruise ship environment, while prioritizing workloads. Excellent interpersonal skills and the ability to effectively communicate to culturally diverse teams. Self- sufficient and able to work independently.
• Critical Professional related Technical Skills: Computer Skills: Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Experience with electronic health record platforms.
• Cruise industry experience is preferred.

Photography & Video Departments

Onboard photography is primarily centered on portrait and event photography, using both natural locations and onboard studio setups with backdrops and studio lighting. Our Videographers produce a souvenir DVD documenting the cruise experience from beginning to end, showing both onboard entertainment and port tours and destinations. The work is fast-paced, high-volume, and high-quality. Attention to detail, teamwork, and outstanding customer service are the most important elements of this job. You will be shooting photos and videos both ashore and on the ship, processing photos and editing video footage, selling the finished products and other retail items, and providing top-quality customer service to our guests.

Staff Photographer

Requirements Applicants must have a minimum of one year's photography work experience or two years of formal photography training. Strong computer skills and digital photography experience are preferred. We provide all digital equipment and a state-of-the-art onboard lab for use during work hours. Retail sales or customer service experience is also preferred.

Video Producer

Requirements Applicants must have a minimum of one year of videography work experience or two years of formal video production training. Strong shooting and editing skills are required and prior sales and customer service experience is preferred. All video and editing equipment is provided onboard.

Production Technicians

Princess Cruises sets the standard for cruise line entertainment and offers exciting shipboard positions for knowledgeable and professional Technical Production staff. Our first-class theaters and entertainment venues are equipped with state-of-the-art, multi-million-dollar technical systems complete with elaborate sets, spectacular costumes, and fascinating pyrotechnic effects. Our lighting and audio systems consist of MA Lighting, High End, Vari-Lite, German Light Products, Martin Professional, Flying Pig Systems, Green Hippo, Digidesign Venue, and Midas. Our stages are equipped with intricate Tait Towers and Stage Technologies rigging systems consisting of lifts, revolves, serapid tracks, and overhead line-sets.

All of our production shows are showcased in magnificent theaters and are both conceptualized and produced in-house. We work with a talented and award-winning team of Directors, Scenic Designers, Lighting Designers, Choreographers, and Media Designers.

Senior Production Managers

Senior Production Managers oversee all production show elements including lighting, audio, video, automation/rigging, scenery, pyrotechnics, and show rehearsals.

Requirements Applicants must have a minimum of three years' professional work experience in stage management or production/technical direction, with an emphasis in musical theater productions. Strong organizational skills with excellent inter-personal skills are required.

Assistant Production Manager-Lighting

The Assistant Production Manager-Lighting is responsible for programming and operating lighting systems within multiple shipboard venues. This role safely delivers functioning and well-maintained lighting, pyrotechnic, and video systems in support of a dynamic, engaging, and memorable entertainment and activities program.

Requirements Applicants must have a minimum of three years' professional work experience operating, designing, and maintaining MA Lighting, Flying Pig Systems consoles; High End, Vari-Lite, GLP, Martin Professional fixtures; Green Hippo, Catalyst media servers; and familiarity with Pyrodigital console operation.

Assistant Production Manager-Audio

The Assistant Production Manager-Audio is responsible for the operation, maintenance, and programing of live audio within a variety of onboard venues as assigned by shipboard management. This role safely delivers functioning and well-maintained audio systems in support of a dynamic, engaging, and memorable entertainment and activities program.

Requirements Applicants must have a minimum of three years' professional work experience operating and maintaining large-format consoles and mixed media playback. Equipment operating specifics: Digidesign Venue Profile and SC48 consoles, iZ Corp RADAR playback system, LCS Matrix 3 automated surround-sound system, PeaveyMedia Matrix audio interface, QSC Q-SYS Integrated System, and Countryman/Shure UHF wireless microphones.

Assistant Production Manager-Crew Chief

The Assistant Production Manager-Crew Chief is responsible for safely operating functioning and well-maintained rigging/automation systems and associated props and scenery in support of a dynamic, engaging, and memorable entertainment and activities program. In addition, this role assists in the general operation of the venue while managing assigned production staff.

Requirements Applicants must have a minimum of three years' professional work experience operating and maintaining Tait Towers Navigator systems and Stage Technologies Acrobat/Chameleon systems. A good understanding of rigging principles and practice is required. Strong organizational skills with excellent inter-personal skills are essential.

Stage Crew are responsible for assisting the Production team with the maintenance of all equipment, scenery, and props as well as show and event preparation pertaining to A/V equipment, scenic goods, props, lighting, and rigging.

Requirements Applicants must have a minimum of one year's professional work experience with a technical theater background and must possess a solid understanding of basic theater principles to effectively work with mechanized stage equipment, pyrotechnic product, lighting equipment, scenic items and props, rigging and audio equipment, as assigned.

Pursers Department

The Pursers department is the center of Hotel operations onboard all Princess vessels. This dynamic department encompasses a variety of roles and is responsible for the management of hotel accounts, shore excursions, and shipboard personnel operations such as the Crew Office.

Junior Assistant Purser

Junior Assistant Purser is the entry-level position into the Pursers department. Most Junior Assistant Pursers initially begin their onboard career at the Front Desk where responsibilities include providing exceptional customer service to each guest, assisting guests with account inquires, resolving customer service issues, and answering telephone calls. This position offers excellent career development and promotion opportunities in hotel management.

Requirements Applicants must have a minimum of two years’ experience in the hotel/hospitality industry performing junior management duties and front desk responsibilities at a large hotel. Applicants must also be computer literate, have experience with large volume cash handling, possess mathematical and analytical skills, and have excellent customer service skills. Secretarial skills and foreign language fluency are also preferred.

Stewarding Department

The Stewarding department is responsible for maintaining meticulous sanitation and hygiene standards in all Galley areas, ensuring that operating procedures are upheld and adhered to at all times. This includes the proper cleaning, handling, and storage of tableware, cookware, silverware, and Galley equipment.

Stewarding Jobs

Requirements Applicants must have a basic knowledge of cleaning and sanitation procedures for the food service industry, good verbal communications skills, and the ability to perform physical labor in a fast-paced environment with minimum supervision.

Youth Department

Our team of Youth Staff offer an exciting program for kids and teens ages 3-17. The Princess Youth Program is offered on all vessels, year-round in state-of-the-art, dedicated facilities. Our centers are equipped with digital jukeboxes, foosball, air hockey, skeeball, DJ booths, video game stations and more. Our Youth Staff offer a variety of activities, including games, sports, science workshops, and educational programs. Individuals who are outgoing, enthusiastic, energetic and have an interest in entertaining kids of any age are encouraged to apply.

Youth Staff Jobs

Requirements Applicants for Youth Staff must have a minimum of two years’ work experience in a youth/child care-related or teaching field or previous employment in a recreational or educational setting such as camp counseling, coaching,  and/or leading outdoor or community-center activities. Experience supervising kids in a group setting is also required. Experience with children of several ages is strongly preferred, as counselors must be willing to work with any age group to which they are assigned.

Other Cruise Departments

Applicants for positions in the Casino, including Dealers and Slot Technicians, are recruited through Carnival Corporation. For more information please Carnival Corporation's  Ocean Casino Jobs web site .

Spa, fitness, and salon

Applicants interested in positions in the Lotus Spa and Fitness Center are recruited through Steiner Leisure. For more information please visit  One Spa World^ .

Applicants for positions within the Fine Arts department are recruited through Park West Gallery. For more information please visit  Park West Gallery Art Auctions^ .

^You are now leaving princess.com and navigating to a 3rd party website that is not owned, operated, or controlled by Princess or any of its affiliates.

Princess is an equal opportunity employer and does not unlawfully discriminate on the basis of gender, color, race, age, national origin, physical or mental disability, religion, marital status, veteran status, sexual orientation, medical condition, or any other status protected by law.

Fraudulent Employment Opportunities We have recently been made aware of fraudulent entities around the world claiming to represent Princess Cruises as recruitment partners. We are working closely with our Security department and local police authorities in various countries to prevent individuals from wrongly representing themselves as Princess recruitment partners. We strongly suggest that you only discuss employment opportunities with the agencies/partners listed on this site. If you have any suspicion about the nature of an ad or website claiming to recruit on behalf of Princess Cruises, please contact the approved Princess agency located nearest your place of residence.

• Member Login
• Connect with Us
• Like us on Facebook
• Follow us on Twitter
• Sign Up For Our Jobs Newsletter

This position is also called: Bellhop, Bellperson, Bell Staff, Room Service Attendant

Helping passengers get to their rooms with their luggage, and ensuring that passengers onboard a cruise ship get what they need is the job of a Bellman. With similar duties to that of a bellman in a hotel or resort, they make life more comfortable.

A Bellman on a cruise ship provides basic services to the guests, and this can be rather wide-ranging. It includes moving luggage, providing information and directions, escorting guests to their rooms, delivering messages and orders for room service, run errands, explain various room features, clean lobbies, and more. They will also help to provide security.

There really are only a couple of requirements for this entry level position. You will need to be able to speak and write in excellent English, have a H.S. Diploma, be friendly, and be able to lift and carry packages and luggage. You will also need to have some experience working in a hotel or cruise ship. Contracts are usually for several months.

Compensation: $1,000 – $1,500 a month plus tips

To view the rest of this page, you will need to be a Premium Member.You are visiting the Members Section as a Free BASIC Member . You will only have access to a limited amount of Job Hunting Tools and Content. For full access you will need to upgrade to a PREMIUM MEMBERSHIP. Upgrade Today

Hotel Administration Jobs

You are visiting the Members Section as a Free BASIC Member . You will only have access to a limited amount of Job Hunting Tools and Content. For full access you will need to upgrade to a PREMIUM MEMBERSHIP.

• Jobs Listing
• Notifications 0 new You have no notifications.

• 0 Notifications 0 new You have no notifications.

• Housekeeping

Suite Attendant

• @Seabourn Cruise Line posted 3 months ago
• Posted : February 19, 2024 -Accepting applications
• View(s) 658
• Job ID 35855
• Career Level Staff
• Experience 2 Years
• Gender Male/Female
• Industry Housekeeping
• Qualifications Diploma

Job Description

MUST HAVE HOTEL/CRUISE EXPERIENCE IN THE ROLE TO BE CONSIDERED FOR AN INTERVIEW

The Attendant is ultimately responsible to ensure that the guests have a comfortable and enjoyable stay on board the vessel, whilst following all cleaning and service procedures set out by Seabourn. This role contributes to the Company Mission Statement and Values.

The Suite Attendant has a great opportunity to offer the guest a cruise experience of a lifetime. They should create an atmosphere of complete comfort and actively seek ways to create Seabourn moments. Positive interaction with the guests combined with acute attention to details enhances the feeling of sheer luxury. Decisions to neglect these duties will have a negative impact on the guests and ultimately result in the guests’ disappointment with the Seabourn experience.

Key Responsibilities

•  Have full and comprehensive knowledge of all ship facilities and services.
•  Clean Guest suite bathroom, verandas, remove garbage, and restock supplies, amenities and linen in the locker and trolley.
•  Maintain a high level of communication and provide feedback with the Suite Host.
•  To be fully knowledgeable of in suite service, amenities, functions and systems.
•  Creating a memorable stay for the guests and following up on all guest requests promptly.
•  Report any guest related concerns to the Suite Host.
•  Report for work on time, attend daily shift briefing, set up the corridor with trolley, vacuum and chemical buckets.
•  Maintain the cleanliness of the corridor and lockers.
•  Together with the Suite Host, day cleaning and turn down service of all assigned suites, along with all other scheduled extra duties and control and safeguard of all stocks used.
•  All suite services to be delivered to company standard, based on the standard suite
•  Inspection form, standard set-up manuals and inspections performed by the Executive Housekeeper or Assistant housekeepers.
•  Assist the Suite Host with packing and unpacking if required as well with shoe polishing.
•  Follow up on special daily duty assignment.
•  Follow the departmental standards, specifications and work routine.
•  Complete the proper cleaning and restocking of a suite before you proceed to the next one.
•  Work as a Team with the Suite Host ensuring the highest service standards.
•  Provide embarkation service together with the Suite Host.
•  Protect ships equipment and report faulty or broken equipment.
•  Follow the correct garbage separation procedure.
•  End of contract cleaning procedures for suites to be followed and completed prior to the sign off date, together with the Suite Host.
•  Follow all PH policies and procedures and to perform PH standards of cleaning in all lockers, corridors and pantries.
•  Use the correct cleaning chemicals; supplies and Personal Protective Equipment required to perform your duties as an Attendant.
•  Perform evening watch and long watch duties as scheduled throughout each cruise.
•  Perform any additional cleaning tasks required by the Executive Housekeeper and Assistant Housekeeper.
•  Follow the Name Recognition program as set out by the company.
•  Perform extra duties as required by the company such as Guest Welcome Back or Crew acknowledgement events as set out by voyage demands.
•  Report all maintenance issues in your suites and working areas as soon as you notice or are made aware of them.
•  To be familiar with and execute the Seabourn HESS-MS appropriate to their position.

Qualifications

• A National Vocational Qualification, well spoken, with good communication skills, able to engage in a professional and casual conversation.
• Strong command of the English language combined with professional and mindful communication skills, verbally and written.
• Alternatively, equivalent Qualification in Housekeeping would be preferred. Basic Computer knowledge
•  Uphold Seabourn grooming and uniform standard.
•  Anticipate the guest needs by creating positive Seabourn moments as appropriate.
•  Ensure Guest requests and needs are handled promptly as per Seabourn standards and procedures.
•  Handle Guest complaints professionally and promptly.
•  Improve the Guest experience by delivering prompt and efficient service and creating Seabourn moments.
• At least two years full-time experience as a Room Attendant in a four/five star Hotel or establishment, accommodating an international clientele. Working experience with an extensive cleaning program and guest interaction.
• To be knowledgeable of the USPH and other international Public Health rules and regulations by participating in the company’s Basic Food Hygiene course every 2 years and achieving a Minimum of 80% pass.
• Basic knowledge hygiene.
• Ability to work in a team that is focused on exceeding guest expectations.
• Pleasant personality for dealing with guests, fluent in English and conversational in one more international foreign language.

Physical Demands & Travel

For the safety of yourself and others on board certain physical abilities shall be maintained. Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift.

Must maintain physical fitness to perform tasks associated with job.

• Passport – valid for a minimum of 6 month
• Flag state issued seaman book
• General flag state or flag state approved marine fitness medical United States C1/D visa
• English Marlin test at minimal score of 80%
• Pre-employment medical examination

Required skills

Related jobs.

Asst. Chief Housekeeper Full time

1st housekeeper full time.

Housekeeping Utility Full time

Laundry attendant full time, utility/hotel custodial full time, login to your account.

• Enter Username or Email Address:

Forgot Password? | Sign Up

Reset Password

Already have an account? Login

Enter the username or e-mail you used in your profile. A password reset link will be sent to you by email.

Signup to your Account

• First Name *
• Last Name *
• Confirm Password *
• Select Sector * Please Select Sector Admin Bar Service Child Care Culinary Deck Engine Entertainment Food Service Front Desk Guest Services Hotel Housekeeping Laundry Other Sales & Promotions Spa & Fitness Stores Yachting

Address / Location

• Country Select Country
• State Select State
• City Select City
• Full Address *
• Find on Map
• For the precise location, you can drag and drop the pin.
• Upload Resume Drop a resume file or click to upload. To upload file size is (Max 50Mb) and allowed file types are (.jpeg, .doc, .docx, .pdf) or Upload Resume
• English Skills* English Language Skills Excellent Good Fair Poor Very Poor
• Desired Positions* My Desired Positions Aquatic Attendant Handyman Assistant Plumber Cleaner Hotel Steward Cabin Steward Utility Hotel Laundry Attendant Assistant Laundry Supervisor Laundry Supervisor Laundry Master Asst. Stateroom Attendant Assistant Housekeeper Chief Housekeeper Chief Executive Housekeeper Asst. Executive Housekeeper Provisions Utility Assistant Storekeeper Storekeeper Head Storekeeper Assistant Provision Master Provision Master Hotel Inventory Controller ---------- Utility Galley Galley Steward Culinary Admin Assistant Assistant Baker Baker Head Baker Assistant Cook Cook Commis Trainee Cook Demi Chef de Partie Chef de Partie (CDP) Senior Chef de Partie Chef Tournant Chef Teppanyaki Cook Teppanyaki Sushi Chef Sushi Cook Assistant Pastry Chef Pastry Chef head Pastry Chef Executive Pastry Chef Executive Chef Assistant Butcher Butcher Head Butcher Sous Chef Executive Sous Chef --------- Busboy Messman Restaurant Utility Assistant Waiter/Waitress Waiter/Waitress Assistant Head Waiter/Waitress Head Waiter/Waitress Assistant Waiter/Waitress Host / Hostess Maitre d' Assistant Restaurant Manager Restaurant Manager -------- Barback Assistant Bar Waiter / Waitress Bar Waiter/Waitress Assistant Bartender Bartender Head Bartender Assistant Bar Manager Bar Manager ------- Junior Purser Second Purser First Purser Purser Chief Purser Executive Assistant Receptionist Head Receptionist Front Office Manager Assistant Guest Relations Manager Guest Relations Manager ------ Assistant Sanitation Officer Sanitation Officer Assistant Environmental Officer Environmental Officer Administrative Assistant Assistant Crew Purser Crew Purser HR Administrator HR Coordinator HR Manager Assistant Hotel Controller Hotel Controller ----- Beverage Operations Manager Dining Operations Manager Culinay Operations Manager Housekeeping Operations Manager Assistant Food and Beverage Manager Food and Beverage Manager Assistant Hotel Manager Hotel Manager Associate Hotel Director ----------- Asst. Electrician Chief Electrician Electric. Technician Asst. Fitter - Refrigeration (Reefer) Asst. Fitter – Mechanic Environment Team Member AB (Able-Bodied Seaman) Bosun Boatman Carpenter Deck Fitter Fireman/Greaser Motorman Oiler Ordinary Seaman (OS) Quartermaster Ref. Technician Repairman Storekeeper Deck Wiper ------------ Spa Massage Therapist Spa Beauty Therapist Spa Nail Technician Fitness Instructor Hairdresser/Barber --------------- Pianist
• Cruise Ship Experience* Cruise Ship Job Experience None 1 contract 2 contracts 3 contracts 4 contracts 5 contracts 6 contracts or more

By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

• Email Address:

Apply for this Job

• First Name:
• Current Job Title:
• Current Salary:
• Academic Level* Academic Level Certificate Diploma Associate Degree Bachelor Associate Master’s Degree Medical
• Age* Age 18 - 22 Years 23 - 27 Years 28 - 32 Years 33 - 37 Years 38 - 42 Years 43 - 47 Years 48 - 52 Years 53 - 57 Years Above 57 Years
• Country* Country Indonesia Thailand Myanmar Malaysia Vietnam Albania Austria Belarus Belgium Bosnia and Herzegovina Bulgaria Croatia Czech Republic (Czechia) Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Moldova Monaco Montenegro Netherlands North Macedonia Norway Poland Portugal Romania Russia San Marino Serbia Slovakia Slovenia Slovenia Spain Sweden Switzerland Ukraine UK and Northern Ireland United States
• Gender* Gender Male Female
• Industry* Industry Customer Service Food Service Bar Service Culinary Hotel Housekeeping Food & Beverage Spa & Fitness Admin Guest Services Entertainment Others
• Email Address*
• Currently Employed* Currently Employed Yes No
• Video Resume/CV
• Resume Drop a resume file or click to upload. To upload file size is (Max 50Mb) and allowed file types are (.jpeg, .doc, .docx, .pdf) or Upload Resume

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.

• Your Email:
• Activation Code:

Cruise Ship Jobs: Guest Services (Job Description)

• Post author: Xuxu
• Post category: Cruise Ship Jobs / Positions

Cruise Ship Guest Services (Receptionists) are at the heart of a successful cruise. You are typically in the center of the ship and are always surrounded by guests with many different issues that they expect you to solve. A cruise ship receptionist needs to have a great smile, patience and be very flexible because in this position, it is likely that you will hear many hard to believe and sometimes crazy things from guests.

Table of Contents

What’s the Role of a Cruise Ship Receptionist?

Being a cruise ship receptionist is very similar to working at the front desk at a hotel on land. Your job is to be the point of information regarding everything and anything going on on the cruise ship. Receptionists, also called Front Desk Attendants, Guest Services Hosts, or International Hosts, are vital to every successful cruise. Guests will come to the reception or guest services desk, with questions they might have about anything, which they expect you to know the answer to or be able to direct them to someone who can answer their questions or solve their problem. 

Always Have a Smile On!

The cruise ship receptionist must be not only professional but also highly courteous and willing to help guests with any problems that they may have. You are often the first face that guests see when they come on board, which is one of the reasons that in this position one needs to be friendly, smiling, and happy to interact with anyone who needs assistance. Nobody wants to start their vacation with a grumpy receptionist during check-in. 

As the receptionist or front desk attendant, you will have to handle day-to-day interactions with the guests regarding a variety of things. You never know what the guest in line wants, so this role is sure to keep you on your toes.

Understanding exactly what the position entails and how you can set yourself apart from other applicants looking for the same job will help you stand out and possibly land this job on a cruise ship.

You Need to Know (Almost) Everything!

One of the things that most cruise ship receptionists love about their job is that it is so varied from day to day. In this role, you are the primary contact for any guests onboard, which means that you will often be asked to perform various tasks throughout the day.

Not only do receptionists help provide information to direct guests around the cruise ship and check passengers in and out but they also answer many other questions that they have and are in charge of taking information about concerns and complaints. 

Common Tasks

Your job is to always be helpful in providing assistance to the guests in many different situations such as:

• check-in and check out
• processing payments
• guest complaints
• maintenance requests
• phone operator
• lost and found logs
• PA announcements
• money exchange

Being able to think on your toes and being excited about what new and exciting challenges each day brings is key to success as a receptionist. Since every day is different, it can be hard to prepare for exactly what the day will bring when working as a receptionist on a cruise ship.

Embarkation and Debarkation days are the Busiest!

Expect to work a lot of hours during embarkation days. On this day, all the guests come on board, after checking in at the terminal. They will flock to the guest services desk with any questions you can imagine. Set up their account, deposit cash, and ask where restaurants, bars, and venues are located onboard, among many other things. They will also come to you with room upgrade requests, lost luggage claims, and problems with their key cards not working (a common issue onboard). Expect to work close to 10 hours, sometimes more, if there’s an unusual issue. Make sure that on embarkation days you are fully rested and well-fed because the days are long, very long and the requests seem to be on repeat mode.

Debarkation Day

Debarkation day is the second busiest day for a guest services attendant. Guests will be closing off their accounts, setting up disputes, making travel reservations to the airport, asking to have the cruise gratuities removed, if applicable, and of course, they take this time to dispute their bill and charges, and not to forget, complain in the hopes of getting a discount on their final bill. This day is not as busiest as embarkation day but it certainly comes in second.

How Much Does a Receptionist Earn on a Cruise Ship?

The salary for a guest services associate can vary widely depending on your job history as well as what cruise line you apply to. 

Generally speaking, receptionists can expect to make between $1200 and $1800 a month . There are some companies that will pay entry-level receptionists less, with their starting average around $1000 a month . 

It’s All About the Perks

You have to keep in mind that working on a cruise ship comes with awesome perks, so make sure you take that into consideration. As outlined in this post, START HERE,  one of the most important rewards is the travel that comes with a job on a cruise ship. You get perks like free lodging and food, as well as paid medical expenses while onboard. There is also the possibility to go on free or discounted shore excursions, as well as onboard activities created exclusively for the crew- like crew parties, special dinner events, bingo, and raffles, among other things.

How Much Time Off Do I Get?

The front desk on a cruise ship, or in any other hotel, is open 24 hours. Staff is assigned shifts and you may have to work an overnight shift or not, that will depend on your schedule. If you work an overnight shift, you will have the chance to visit the ports of call after your shift ends. If you have a day shift, you might have some time off in port but it will only be for a few hours. Most receptionists onboard like the night shift because it’s quiet and you get your break during the day when the ship is in port. The downside is if the ship has an overnight in port, you don’t have a chance to go out at night, depending on what time your shift starts. 

Example of Guest Services Schedule

Embarkation day and debark day are the busiest days, so expect to work a lot,10 hours being the norm. You would, of course, get a break for lunch, dinner, and a small break in between, other than that, on these days you are full steam ahead.

On the other days, port day or sea day, the schedules can be divided into three different shifts:

• It can start as early as 8 am to 12 pm
• Break for Lunch and Rest
• Start back from 4 pm until 8 pm
• Normally it starts from 12 pm until 4 pm
• Break for Rest and Dinner
• Continues from 8 pm to 12:00 AM
• 12 am until 8 am with breaks in between

The schedule above is just one example. Schedules can vary from company to company and even within ship to ship on the same company. A Cruise that has a lot of port time, you can expect to work less since the majority of the guests will be off the ship. One thing that does not change, no matter the length of the cruise is embarkation and a debarkation day. These are the busiest for the majority of the crew onboard, especially guest services.

What are the Job Requirements of a Cruise Ship Receptionist (Front Desk Attendant)?

A great receptionist will be more than just a friendly face to guests coming to the guest services desk. If you want to apply for this job, then you need to meet the requirements and qualifications set by the cruise line. One requirement is that the receptionist be friendly and able to remain calm under pressure.

Since you will be also handling money, you must make sure that you can easily perform quick calculations and that you have good computer skills that will allow you to find information quickly for guests on the company’s system. Most companies use Fidelio Cruise.

Common Requirements:

• 6 months-1 year minimum experience working at a hotel as front desk/receptionist
• Excellent English Skills, Additional languages a plus
• Microsoft Office experience preferred (Excel, Word)
• Fidelio Cruise System is a plus
• Customer Service Driven

Additional Languages Required, If Any

English is the primary language that you must speak as a receptionist- it must be clear, easily understood, and fluent. Since you will be working with upset guests who may be speaking quickly and using slang, a thorough understanding of English is important.

Applicants who speak more than one language may also be considered for a similar position called International Host . International hosts perform almost the same tasks as a receptionist, but they have additional tasks involved with their target language and are often the point of contact for specific groups onboard.

Tips to Prepare for an Interview

As with any job, the recruiter will want to know about any previous experience that you have working as a receptionist, common challenges faced in your position, and what you know about ship life and how you would be able to handle it.

Most interviews will be held via a conferencing tool such as Google Hangouts or Skype. Make sure that you have a good connection, your microphone and camera are working properly, you have a good, quiet place to interview, preferably with a white background. Additionally, don’t forget to take time during your interview to stay relaxed. A flustered receptionist is not going to do nearly as well as one who is calm and relaxed. By prepping common interview questions, you can easily improve your chances of getting the job.

Know all Aspects of Ship Life

Having the basic required skills for the position is very important before you decide to apply for a cruise ship job, but recruiters also want to make sure you know what to expect from a cruise ship job . You are not only signing up for the job but for the lifestyle that comes with it. You will be living on a cruise ship, sharing a cabin with a roommate, with little privacy and not a lot of time off. You need to be the kind of individual that can adapt to change quickly and are self-motivated because things are fast-paced onboard. 

Be prepared to answer questions about ship life and know what to expect. Being prepared will show the recruiter that you have done your research and know that life at sea is not a vacation . By being firm in your answers and knowledgeable about what you are signing up for, the recruiter will have a favorable view when it comes to the final decision.

Can I Get a Job as a Receptionist on a Cruise Ship with No Experience?

While it is significantly harder to get a job as a cruise ship receptionist without prior experience, it is possible. You will, however, have to work hard to show that you can handle the work expected of you and really make sure to do a great job during your interview.

Giving examples of past positions with aspects that can be relevant to a receptionist job, experiences of how you have remained calm under pressure, and how you have helped customers in other customer service roles will go a long way in helping you get the job. 

In the end, the recruiter wants to make sure you have what it takes to do the job and handle the ship life that comes with it.

Final Words

Have fun! Being a receptionist on a cruise ship is an incredibly rewarding job, and you can make many friends, even among the guests. Although the job can be stressful at times, your attitude and how you deal with each situation is what will make a difference in the end. If you feel as though you can handle the daily responsibilities and expectations that you will need to meet, then it’s time to start working on your resume.

This job is a great way to interact with people, help them enjoy their vacations, and get to see the world all at the same time.

Don’t let bitter, unhappy people drag you down to their level. Instead, use their behavior as an  example of how not to behave and be grateful you are nothing like them. Heartfelt Quotes

Liked what you saw? Please share the love! Share this content

• Opens in a new window X
• Opens in a new window Facebook
• Opens in a new window LinkedIn
• Opens in a new window Pinterest
• Opens in a new window Reddit
• Opens in a new window Tumblr
• Opens in a new window WhatsApp

You Might Also Like

Cruise Ship Job: Doctor

Cruise Ship Jobs: Bartender(Job Description)

How do You Get a Job on a Cruise Ship?

Cruise Ship Housekeeping: Responsibilities, Salaries and Benefits

If you’ve ever considered taking a cruise or are looking for a job on a cruise ship, you may have heard housekeeping mentioned.

The cleanliness of cruise ships is more important than ever, following the 2020 Coronavirus outbreak.

Who keeps the ships looking so spectacular? You guessed it – Housekeeping.

What is Housekeeping on a Cruise?

On a cruise, Housekeeping is a team of crew members who are responsible for cleaning the cabins, and public areas, disposing of waste, and sanitization of the ship.

Cruise ships carry thousands of people, so housekeepers are essential for ensuring the guests and crew stay healthy. 

This post will discuss the many roles of housekeeping personnel, the conditions they work under, and the average salary expectations that are associated with the job.

What Do Housekeeping Do on Cruise Ships?

Housekeeping personnel have many roles and responsibilities. Most are categorised as “Accommodation Crew” as a large percentage of the housekeeping team work cleaning guests’ cabins.

On a cruise, every cabin is cleaned at least once – sometimes twice a day.

Since the pandemic many cruise lines, like P&O, have reduced their cabin service and the rooms are only cleaned once, usually in the morning. You may see your room steward working in other parts of the ship in the evenings.

When I recently sailed on P&O’s Arvia, you had to put a magnetic sign on the door to say you were out and wanted your room cleaned.

If you don’t do that, they won’t come into your cabin to clean. Our Cabin Steward said he wasn’t allowed to enter unless you had put that sign on the door.

Housekeeping on a cruise ship is very similar to the housekeeping operations seen in most hotels.

Housekeeping personnel duties are primarily associated with cleaning and maintaining areas of the ship, to keep all passengers and crew members safe.

Some examples are listed below:

• Steward / Stewardess. This is an entry-level position for job seekers looking to get experience on a cruise ship. Typically a steward or stewardess is tasked with cleaning assigned passenger cabins daily.
• Public Area Attendant / Utility Cleaner. This is another entry-level position, in which personnel are tasked with cleaning public areas. Some duties may include vacuuming, cleaning upholstery, reporting equipment malfunctions, and ensuring overall cleanliness.
• Laundry / Linen Keeper. This job includes assisting in the laundry facility and collecting dirty laundry, washing or dry cleaning garments for passengers or other cruise ship staff, and transferring the laundry to designated areas.
• Butler. As a butler, a crew member is assigned to provide personalised services for guests. These services could be anything from serving food to running errands for specific guests.
• Supervisor. With every position in housekeeping, there is always a supervisory role. Whether that be a Head Butler, Floor supervisor, or Chief housekeeper, each supervisory role is responsible for managing and directing staff in their department.

The roles listed above are just a few of the many positions in housekeeping that are available on cruise ships.

How Long are Housekeeping Contracts on a Cruise?

Depending on the company, cruise housekeeping contracts can last anywhere from 2 months to 12 months long. However, most contract lengths are between 6-9 months.

After each contract, you will receive approximately 60 days of vacation before your next assignment. Your daily work schedule while onboard will depend on your particular position, but you can expect to work seven days a week and anywhere between 10-13 hours per day. The crew of cruise ships work really hard , often for between ten to thirteen hours a day. When i was lucky enough to be invited on the Super Yacht Emerald Azzurra, I found that the ratio of crew to passengers was very high. As a consequence, our wonderful cabin steward had time to make up various senarios for our channel mascott Captain Hudson, whilst I was off the ship! Hudson enjoying the cruise Sleep over with friends Spa Day When I got to the end of the holiday, I found that Captain Hudson has been out an about meeting other members of the crew whilst i was out! You would never get that on a normal mainstream cruiseline. Captain Hudson’s adventures with the crew of Emerald Azzurra

Why Do Many Staff Have Short-Term Contracts?

Due to the fact that housekeepers are employed on separate short-term contracts, not one long contract, there are usually no healthcare benefits or other benefits that are usually associated with a full-time job in the U.S.A.

Cruise lines are able to do this because they don’t register their cruise ships in the U.S.

Flagging a cruise ship in another country is known as a “Flag of Convenience” and there are many other reasons why a cruise line would do this, such as taxes and marriage licenses.

To learn more about flags of convenience, including why only one cruise ship is flagged in the US, check out this post:

Almost All Cruise Ships Fly Foreign Flags, Heres 3 Reasons Why

The crew do get other unique benefits as per the terms and conditions of their contracts, and health care onboard the cruise ship is covered for staff.

One benefit that cruise ship members have is access to free food 24/7.

That means they are able to have any food they want whilst on their breaks and on their time off – and don’t have to spend any of their salary on food while on their contract.

Of course, many crew members do purchase additional food and snacks in port, but th ey don’t need to if they would rather save the money.

Other perks include free accommodation and travel. They get to live on the cruise ship and travel all over the world.

When the ship is docked, they are able to explore the ports, if they don’t have to work.

How Long Do Housekeeping Work Per Day?

Housekeeping personnel can expect to work 8-12 hour days on average.

On some days, such as turnaround day where guests disembark and embark, the housekeeping teams may be required to work longer hours.

Working on a cruise ship requires you to work more hours than in a typical full-time job.

Crew members are expected to work long hours on their shifts. Usually, they are anywhere between 6-20 hours long.

Not only that, but they also work anywhere from 5 to 7 days a week. In many cases, employees work 12-hour shifts, 7 days a week.

It’s not a job for everybody !

How Much Do Housekeeping Personnel on Cruise Ships Get Paid?

In many situations, housekeeping is considered to be an entry-level job, so the salary can be lower than other ship employees.

According to ZipRecruiter , a popular job search engine, the average salary range for housekeeping personnel can be anywhere from $25,000 to $100,000.

This is a wide range, which includes management personnel, so the majority of housekeeping staff earn on the lower end, or even lower than this.

The statistic above includes Cabin Attendants, Butlers, Laundry Attendants, Supervisors, and all other positions.

Supervisors and other similar roles get paid more annually than the average attendant, because of their experience and responsibilities.

Working in the housekeeping team of a cruise ship has good progression opportunities. The majority of higher-level employees started in entry-level positions and worked their way up.

How Much Do Cabin Attendants Earn Working on a Cruise?

A cabin attendant’s salary usually ranges between $650 to $1,150 per month (that’s $7,800 to $13,800 a year).

A floor supervisor might take home $1,300 or more a month. These figures do not include gratuities that the crew sometimes receive on top.

Overall, housekeeping salaries aren’t very high. But gratuities make up a large portion of the crew’s take-home salary.

Gratuities for Housekeeping on a Cruise Ship

Most cruise ship crew members’ wages are low by Western standards, with many crew members relying on gratuities (tips) to support their families.

Many cruise ships add an “Auto-gratuity” charge, this was designed to make the process of tipping easier and it is automatically added onto your cruise account, rather than guests having to tip in cash. Of course, many people do also tip in cash.

Gratuities are charged per person per night and go towards paying the crew. This does range by cruise line, but typically it’s around $15-$25 per person, per night.

Below are gratuity prices on the largest cruise lines:

I took a cruise on Celebrity Edge. Celebrity charge a daily service charge, as well as gratuities on every drink, spa treatment and speciality meal.

Find out what I thought of that cruise here:

An extra percentage of gratuity is also added for services at the bar, spa and sometimes meals in speciality restaurants.

I recently took a cruise on Celebrity Edge where there was an additional service charge on every drink and speciality restaurant meal. Find out all about that wonderful ship in the video below:

Not all cruise lines charge an auto-gratuity and many are moving towards including this in the cruise price.

This move to include gratuities in the cruise price is particularly popular in Europe, where cruisers are less accustomed to tipping.

If you’re looking for a cruise where gratuities are already included, check out this post:

Which Cruise Lines Include Gratuities? (Cruise Line Guide)

Why Do Cruise Lines Charge the Auto-Gratuities?

Auto-gratuities are a way of sharing gratuities among all crew members who don’t have front-facing roles, such as laundry attendants or kitchen staff.

This way, the gratuity is being shared out to all of these workers. In a traditional tipping system, these crew members are often missed.

Around 25% of the automatic gratuities go to the housekeeping teams.

There are some cruise line jobs that do not receive anything from the auto-gratuity charges.

When this is the case, cruise lines encourage guests to provide additional gratuities to these crew personnel – such as Butlers or Concierge staff.

Many cruise lines offer ways in which guests can pay auto-gratuities before their cruises, so they don’t end up with a large bill at the end of the holiday/vacation.

To learn more about cruise gratuities including how you can remove them (but why I’d recommend you don’t) check out this post:

Cruise Gratuities: A Simple Step by Step Guide For First Time Cruisers

Before You Go

Find out more about other expenses you may have to allow for when cruising in the post below:

Onboard Expenses – What Costs Extra On A Cruise? Gratuities, Wi-Fi And More…

Find out how to plan and pack for your long-awaited cruise here:

Planning And Packing For Your Cruise, Things to Organise in Advance, Packing Essentials And More

Did you register already??

"Thanks for rating! Your contribution helps everyone make better decisions."

Featured Jobs

Hospitality jobs in moscow - found 0 across global hotels, restaurants, resorts and spas, create jobs by email.

What kind of job are you looking for?

Current Location

We are sorry, you do not have access to this section since you have logged in as Professional, Please login as Institute, Company Or Supplier to access this section. For assistance, Contact us