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Mom and Daughters Enjoying Storm Surge at Cat6 Waterpark

How to Communicate With Family on a Cruise: 6 Best Tips [Infographic]

Make connections with your family to last a lifetime on a cruise..

By Sherri Eisenberg | Published on April 30, 2024

Share on pinterest

If you've never been on a cruise ship vacation, you may not have thought about the many communication challenges related to being at sea or the impact those challenges have on how to communicate with family on a cruise. You may even be wondering: Can I text on a cruise ship? Can I email or call my shipmates or my friends back home? Yes, there are ways to text and email while on a cruise vacation. Check this infographic for more tips.

Staying Connected

With family onboard a cruise.

If you're cruising with your family or a group of friends, you may split up to enjoy different onboard amenities and need a way to stay in contact.

With the ship's Wi-Fi and these smartphone apps, connecting with your travel mates is a breeze.

For Onboard Communication

Royal caribbean international app.

This app does it all! Complete check-in, read up on your ship, make reservations for dining and onshore excursions, link plans with other guests, and keep in touch with the in-app chat feature. It's also free to use onboard!

Organize all the aspects of your vacation — flights, hotels, cruises, excursions and restaurants — with your travel companions so everyone knows where to be and when.

No cell data? No problem! This free app allows you to text and call with just Wi-Fi.

SOCIAL APPS

Say "hello" over video or share your cruise memories while on the high seas with the social app of your choice, which could be anything from Instagram to Facebook or TikTok.

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Getting There

Look for the perfect sailing today!

F ortunately, the days of being completely disconnected while you're cruising — and having to leave physical notes for your cabin mates on the stateroom door to let them know where you are — are blissfully over. In the last decade, technology has radically changed Wi-Fi access for cruisers, making it cheaper, faster, and more accessible to everyone.

If you're traveling with a large group spanning several cabins or with older children who may be responsible enough to be at the kids club while you're at the spa, make a plan in advance for how to communicate on your cruise. Will you all be signing up for the ship's Wi-Fi package and using the ship's app to message each other? Will you be staying on airport mode in ports and be mostly unreachable during shore excursions? If you plan to split up during the day and then meet up for dinner at the same time every night — or breakfast each morning — to connect and share stories, make sure everyone knows where to be and when. Whatever plan you decide on, do decide one in advance to set expectations and simplify communication during your trip. This way, you can just focus on enjoying your cruise and each other.

Read on before setting sail for what you need to know to communicate on a cruise ship vacation using the best family travel apps at sea.

1. Download the Royal Caribbean International App Before You Set Sail

Wondering how to communicate on a Royal Caribbean cruise? Not only does the Royal Caribbean International app help you plan your trip, but it's also very useful while you're sailing and largely considered one of the best family travel apps. Start by uploading your passport and vaccinations, make reservations for dining and onshore excursions, and use the chat feature to stay in touch with your fellow travelers — even if they're by the pool and you're in the spa.

If you're relying on a phone app, be sure you pack your charger, and consider packing an extension cord and power strip for your cabin, too. That's especially important for families where each traveler has both a phone and a tablet to juice at night.

2. Choose an Internet Package in Advance

Few travelers want to totally disconnect these days, though that is still an option of course. While Wi-Fi access has improved on most cruise ships, Royal Caribbean's VOOM service remains the fastest internet at sea. You can access it across the fleet, so you won't have to worry how to communicate on a cruise ship. Choose from internet packages that let you stream videos while you sun by the pool, and stay connected to your regular messaging and email apps. Best of all, you can "bundle" your access on up to four devices so that the whole family is set.

3. Look for Other Apps That Keep Your Crew Connected

For extended families or friend groups planning a trip together, some of the tools on your phone may be a good option as well. Many phones offer location sharing tools that connect you to friends and family, and even if you don't usually use them you can turn them on for the duration of your vacation. For trips that include sightseeing in destinations without shore excursions, you can also create shared Google maps that allow you to mark stops on a route and plan your sightseeing together.

4. Beware of Roaming Charges

From the moment you get onboard a ship or plane that's leaving the country, you should put your phone on airplane mode and leave it on throughout your trip to avoid roaming charges for cellular data, which can add up incredibly fast. While some cell service providers offer low daily rates to use your phone abroad, on a cruise with a major cruise line, you'll likely have access to such speedy internet that you won't really need this option.

While Wi-Fi at sea has revolutionized, your land options depend entirely on where you're traveling in the world. If you think you'll want to use your phone while in port and not just at cafés with complimentary Wi-Fi, be sure to reach out to your cell service provider in advance to understand the related fees and options. If you're not going to use your phone in that way, then keep it on airplane mode and just use it as a camera to capture onshore excursions in ports during your trip. Just be sure to tell any travel companions who are not on your shore excursion what you have decided in advance so they know when you will or won't be reachable.

5. Utilize Your Stateroom Phone

Improvements in both the speed and cost of Wi-Fi onboard mean you likely won't have much use for your stateroom landline phone. That said, the phone can be useful to request dining and spa reservations or to call your buddy's room to link up.

6. Go Old School

Before ships provided Wi-Fi and apps, cruisers connected the old-school way — with walkie-talkies, whiteboards and sticky notes. These techniques are the best ways to communicate on a cruise ship in case the Wi-Fi is spotty or you leave your phone in your stateroom. Plus, older kids will have a blast using a walkie-talkie to keep you aware of their whereabouts when they're at the arcade and you're by the pool.

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Written By MELISSA ALVARADO SIERRA

Melissa Alvarado Sierra is a journalist, author and sailor. She's been exploring coastal destinations around the world for more than a decade, always searching for authentic experiences to share with her adventurous readers. Her work has been published or is forthcoming in  The New York Times, Lonely Planet, Orion Magazine, AFAR, USA Today  and others.

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  7. Information and Booking: contact us

    1-877-665-4655. Mon-Fri: 8:00 am - 11:00 pm EST. Sat-Sun: 9:00 am - 9:00 pm EST. For requesting medical assistance on MSC Cruises-booked flights: If your flight is operated by one of our partner airlines, please request medical assistance via that airline. Contact MSC customer service staff to make or change a booking.

  8. How do I access my Cruises.com reservation?

    When you have your booking confirmation click Access My Reservation and your number will auto-populate for you. Visit: What can I do via my cruise reservation for more information. Chat with a live agent is available in My Cruise Reservation between the hours of 9 am - 10 pm EST, Monday-Friday and 9 am - 8 pm EST Saturday and Sunday.

  9. Contact us: Information and Booking

    We're here to help you in any way we can. 0203 426 3010. Mon-Fri 9:30am-6pm. Sat 9am-5:30pm. Sun 10am-4pm. For requesting medical assistance on MSC Cruises-booked flights: If your flight is operated by one of our partner airlines, please request medical assistance via that airline. Contact MSC Cruises customer service staff to make or change a ...

  10. How can I find my policy information?

    Updated. The easiest way to view policy information is online, using our dedicated secure website. To access your cruise reservation, 24 hours a day, visit our dedicated website at My Cruise Reservation. Log in with your confirmation number, email address and last name of lead passenger. Under Booking Summary click the box " Review your Booking ...

  11. Contact Us

    Pleas note that this email address is for enquiries from the UK media only. The Press Office does not have access to customer booking information and is unable to transfer calls. For all customer enquiries, please use the pre or post departure contact details listed above and a member of the team will be happy to assist you.

  12. Contact Us

    Have questions about our website or need technical support? Contact our Online Support team. (800) 845-2599. Monday - Friday 9:00 a.m. to 10:00 p.m. ET

  13. Contact Us: Princess Cruises

    Reasonable expenses that are a direct result of a change in your voyage or itinerary made by Princess Cruises may be submitted for consideration for reimbursement. For pre-cruise support, please use our Live Chat or call us at 1-800-PRINCESS (1-800-774-6237) .

  14. Contact Us

    When is the final payment for my cruise holiday due? How can I make a payment on my booking? How long do refunds take to process? Still Need Help? call us. Individual Reservations. 866-562-7625. Mon-Sun 7 a.m. -2 a.m. (EST) Group Reservations (sailing with 8 or more staterooms) 800-465-3595.

  15. Accessing My Cruise Reservation

    Cruises.com. Payment and Reservation Information. Accessing My Cruise Reservation.

  16. Looking for something else?

    Manage my cruise Log in to access your cruise booking and payment confirmations, view itinerary details, and make secure payments. You can also add travel insurance, prepare with our packing lists, book additional rooms, and schedule shore excursions.

  17. Contact us

    Costa Cruises is here to help you make your booking. Destinations; Costa Experience; Our fleet; Offers; 1-800-462-6782 (1‐800‐Go‐Costa) Travel Backpack. Profile. Destinations. ... Below is a list of links where you can find information and e-mail addresses you can write to for whatever you need. Please be aware: these email addresses are ...

  18. Who Can I Speak with Regarding My Most Recent Cruise?

    A. We would love to hear your feedback about your experience on your last sailing with us. Both positive or constructive feedback is always welcomed as continue to try and make sure we provide the top tier quality of service you expect from us. If you wish to contact us, you can do so at [email protected] or call or text 1-800-256-6649.

  19. Contact Us

    UK. +44 203 003 4919. 10am - 10pm | London Time | Monday - Friday. 11am - 10pm | London Time | Saturday - Sunday. Australia & New Zealand. +61 1800 491 708. 9am - 5pm | Sydney Time | Monday - Sunday. Contact Virgin Voyages via email, phone, or chat. Our Sailor Services (aka customer service) will help you with anything you need.

  20. Already Booked from Cruise Expert on Vimeo

    Easily access your cruise anytime and anywhere - conveniently from your laptop or mobile device. You'll be able to view your booking confirmation, including itinerary details, summary of charges, and remaining balance. ... Lead Passenger Email Address: [email protected]. Submit . Thank you for your request. You will soon receive a booking ...

  21. Contact Norwegian Cruise Line Services

    Contact Norwegian Cruise Line services for special services or general cruise questions about your cruise vacation. Send an email or call an NCL representative for special requests at Norwegian Cruise Line. ... name of ship and sailing date, as well as a contact address and telephone number. Standard Response time is 10 business days from ...

  22. Help

    Questions or Comments? To get help with your My Viking Journey account, please call: 1-855-706-2326 (US) 1-800-207-7286 (Canada)

  23. Contact Us: Domestic & International

    Want to find out about your Captain's Club benefits? There's a Celebrity phone number or email address for every need. Check out all the ways to contact Celebrity Cruises below. ... Book a Celebrity Cruise Vacation. Reserve your Celebrity Cruise vacation 1-888-751-7804; Group Bookings (8+ staterooms) 1-888-727-4907; Corporate Group Quotes 1 ...

  24. How to Communicate With Family on a Cruise

    6. Go Old School. Before ships provided Wi-Fi and apps, cruisers connected the old-school way — with walkie-talkies, whiteboards and sticky notes. These techniques are the best ways to communicate on a cruise ship in case the Wi-Fi is spotty or you leave your phone in your stateroom. Plus, older kids will have a blast using a walkie-talkie to ...