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The Key Smartcard

Our Key Smartcard is a smarter alternative to paper tickets, making it quicker and easier to buy a ticket. You can buy or renew season tickets online with Key Smartcard, and quickly load your tickets to your Smartcard on your phone with our app.

Register now

You can use the Key Smartcard at most stations for season ticket journeys into London and back. Your initial outward journey has to start outside London. Download our map  to see where you can travel on the network using the Key Smartcard.

The Key Smartcard offers an easier and faster way to buy, renew and use train tickets.

To sign up, register on our website and select ‘Get the Key Smartcard’ as you go through the registration. You will receive your Key Smartcard in the post within five working days.

Once you’re signed up, it’s easy to access your account , simply login at any time to update your details and check your journey history.

Sign up for Auto Delay Repay  notifications and you will automatically be prompted to claim compensation if you are delayed for 15 minutes or more.

Watch our video below to find out more.

Railcards can be used when buying tickets on the Key Smartcard include: 16-17 Saver, 16 – 25 Railcard, 26- 30 Railcard, Senior Railcard, Annual Goldcard, Network Railcard, HM Forces Railcard, Disabled Persons Railcard, Veterans Railcard, and Job Centre Plus.

Except for the 16-17 Saver Railcard, discounts are not valid on season tickets.

Using the Key Smartcard

Once you have received your Key Smartcard, you can buy tickets online and load them using our app. When prompted, simply tap your Key Smartcard to the back of your smartphone. Or, you can add your ticket to the Key Smartcard at your station by touching the gate or validator.

Pay-as-you go journeys

If you’re planning on travelling less frequently and would like to pay-as-you go for your journeys, adding keyGo to your Key Smartcard is a great option.

Add keyGo to your Key Smartcard to get the best day fares available on the day of travel, and weekly capping, for your pay as you go journeys.

Find out more about keyGo

Season tickets

If you’re making the same journey at least three times a week, you could make your regular trip cheaper and easier by choosing a Season ticket. As well as being cost-effective, this type of ticket gives you flexibility and makes getting to where you need to be a smooth, hassle-free process. With a Smartcard, it’s easier and faster to buy, renew and use your Season tickets.

Find out more about Season tickets  

Flexible travel

The Flexi Season Ticket on Smartcard gives you eight passes over 28 days between two destinations, so you can make unlimited anytime journeys for the day, between the stations you choose. Load the Flexi Season Ticket onto your Key Smartcard, and travel when it suits you.

Find out more about Flexi Season Ticket

Ticket types you can have on the Key Smartcard and where you can purchase them

Collecting your tickets on your key smartcard.

• When you buy a ticket online you must collect it from your chosen station by tapping your Key Smartcard against a reader at a gateline or validator, two hours after purchase
• When you buy a ticket from a ticket machine it must be one of our ticket machines located outside of the London area
• You can collect tickets and activate day passes for Flexi Season tickets on our mobile app from the App Store

Smartcard readers are located either at the ticket gates or near the entrance/exit for stations with freestanding validators. Either way, they are easy to spot with a yellow disk. When travelling in the London area, use the Oyster reader at valid locations.

If you board a train without loading a ticket onto your Key Smartcard you will be travelling without a valid ticket and may be liable for a Penalty Fare

* Travelcard season tickets, include travel on London Underground, London Overground, London Buses, London Trams, Docklands Light Rail and National Rail services within London Zones 1-6

**Super Off-Peak tickets are not currently available.

To get a Key Smartcard you will need to create an account with us and we will ask you for your name, address, date of birth and contact details.

If you are a parent or guardian of a child aged 5 to 15 years, you’ll need to provide the same information online as you do to register as an adult – name, address, date of birth and contact details. However, you’ll also need to provide a passport-style digital photograph of them for their smartcard. Make sure when registering for a Child Key Smartcard, you enter your child’s details for an online account.

To complete a child’s registration, you must also verify the child’s age at any Gatwick Express, Great Northern, Southern or Thameslink ticket office along with proof of identification, such as a passport or birth certificate.

Please note, child Keycards do take longer to issue than adult cards due to the extra steps involved in the process as stated above. If your child is 16 or over, please apply for an adult card.

More information about your online account is available here

Terms and conditions for the Key Smartcard are found here .

Don't have The Key Smartcard?

Register online now to receive the smarter way to travel

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Need to hop on and off London’s underground – for work, pleasure and anything and everything in between? Travelcards, which can be easily added to your Season ticket or used as an add-on to your usual rail ticket, allow you to do just that – and you can make regular savings by buying one. They’re as suited to regular commuters to London as they are for those heading to the capital for a day out.

Your trusty Travelcard is the perfect partner for weekend or weekday trips. Use yours in London in Zones 1-6, whether as part of your commute or during a fun-filled day out in the capital.

Add a Travelcard to your c2c journey and you’ll enjoy unlimited use of the London Underground, London Overground and almost all National Rail services in Greater London. That’s not all; you can also hop on and off scheduled London buses, the Tramlink system in South London and the DLR.

Ready to get your mitts on your Travelcard? Simply purchase a rail ticket to include a Travelcard online or at the station – the choice is all yours. Just set your destination station to ‘London Travelcard Zones 1-6’ when searching for tickets to ensure the Travelcard is included. You will only need to use one ticket which will cover the whole of your journey and if you load it onto a c2c Smartcard, you’ll be able to tap in and out as you would do with an Oyster card, even if you’re not on the c2c line. How handy is that?

How to travel

Add travelcards to your c2c smartcard, paper ticket, buy your travelcards as paper tickets, do i need smartcard for this ticket.

No, you can use this ticket without Smartcard. But you can load a Travelcard onto a Smartcard and tap in and out on London Travel Zones 1 – 6, just as you would with an Oyster card.

Why travel with a Smartcard?

You’ll get more benefits for travelling with a c2c Smartcard, including Automatic Delay Repay and loyalty points. You’ll also spare yourself the station’s ticket queues, since you’ve planned ahead and bought online.

Travelcard FAQs

• Adding a London Travelcard to a daily ticket Travelcards allow you to travel to London and enjoy unlimited travel throughout London on National Rail, London Underground, Docklands Light Railway, Tramlink and London Bus services within London Zones 1-6. The Travelcard allows you to reach your final c2c destination within London, and then travel unlimited throughout London - using any of those services listed above. To add a Travelcard to a daily ticket set your destination station to ‘London Zones 1-6’. The c2c journey planner will return an Anytime Day Return. To add the Travelcard, click ‘other fares’ which will then give you the option to select the Travelcard.
• Adding a London Travelcard to a season ticket Travelcards allow you to travel to London and enjoy unlimited travel throughout London on National Rail, London Underground, Docklands Light Railway, Tramlink and London Bus services within London Zones 1-6. The Travelcard allows you to reach your final destination within London, and then travel unlimited throughout London - using any of those services listed above. To add a Travelcard to a season ticket set your destination station to the London zone you require, eg ‘London Zones 2-6’ or ‘London Zones 1-6’. The planner will return the season ticket options with the Travelcard included in the price. If you're not sure which zone you need to travel to, use the London Rail and Tube services map to identify the Zone that you wish to travel within and enter it into the journey planner. E.g. London Zones 1 - 6, London Zones 2 - 3 etc.

Popular London Underground zone codes for c2c customers

• For travel to Zone 1 search for Zone U1234.  For example, if you’re going to Westminster or Southwark.
• For travel to Zone 2 search for Zone U2356.  For example if you’re going to Canary Wharf or Canada Water.
• For travel to Zone 3 search for Zone U3456.  For example if you’re going to London City Airport or Custom House for ExCel.
• For travel to Zone 4 search for Zone U456.  For example if you’re going to Gospel Oak or Wanstead Park via Barking and not going through Zone 3, eg West Ham or Stratford.

How to buy a ticket to a London Underground station when travelling from outside London zones 1 - 6

• First, check which zone the station you require is in. You can check the zones for TfL stations here .
• In the buy tickets panel, type in “ Zone ” and a drop down list will appear for you to select the option which covers all the zones you need to travel through
• Select an option with a U before the zone you require. For example " Zone U1256 " is a single/return through train and tube ticket to zones 1-6

Would you prefer a Travelcard?

Travelling solely inside the london zone area use contactless/oyster instead.

• What kind of perks am I entitled to with a London Day Travelcard? London Day TravelCards can’t be booked independently, but will be offered as an add-on to any journey that terminates at a London station. Travelcards are valid for travel on: the Tube, Docklands Light Railway and buses trams, where your Travelcard includes Zone 3, 4, 5 or 6 National Rail, excluding Heathrow Connect between Hayes & Harlington and Heathrow, and on Heathrow Express Scheduled Riverboat services, at 1/3 off the normal fare. Just show your Travelcard (or Oyster card with a Travelcard on it) at the time of travel Please note: your Travelcard must be valid for all the zones through which you are travelling. Trains to Heathrow Airport go to terminals 1, 2, 3, 4 and 5. The approximate journey times are 15 minutes to terminals 1, 2 and 3 and 25 minutes to terminal 4.
• At what times can I use the Peak and Off-Peak Day Travelcards? The Day Travelcard (peak) can be used all day, Monday to Friday, on the day of validity and for any journey that starts before 04.30 the following day. On public holidays, it is cheaper to buy an Off–Peak Day Travelcard. Our Day Travelcard (off-peak) can be used from 09.30, Monday to Friday, all day Saturday, Sunday and public holidays, on the day of validity and for any journey that starts before 04.30 the following day. Off-Peak Day Travelcards are valid during the evening (16:00 - 19:00) peak. For further information, please visit www.tfl.gov.uk

Find things to do along the c2c train line

Whatever your destination, we can recommend some fantastic attractions and deals for you to make the most of

Note that there can be multiple Railcards selected, and a number value (Number of Passengers with Selected Railcard) must be sent for each one selected. The way it works is all selected "Railcards" are sent as a comma-delimited list in the rc field, and all the "Number of Passengers with Selected Railcard" are sent as a comma-delimited list in the rcc field which matches the order of the Railcards in the rc field. So if there are two "16-25 Railcards" and one "HM Forces Railcard" it will be sent as:

Also note that WebTIS doesn't handle Railcards very well, so this might not work well anyway. :(

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• Travelcards

Giving you unlimited travel on all National Rail services in London, London Underground, London Buses and more

Travelcards explained

A Travelcard gives you unlimited travel (in the zones it’s valid for) on all National Rail services in London, including Southeastern  (except highspeed services unless combined with a rail ticket which states ‘plus highspeed’), as well as Transport for London (TfL) London Underground, DLR, London Overground, Elizabeth line, all London Buses and, if valid in zones 3, 4, 5 or 6, on all London Trams. 

When can I use a Travelcard? 

Travelcards can start on any day of the week and can bought for 1 day, 7 days, 1 month and any period between 1 month and 1 year. The One Day Travelcard can be printed on a paper ticket or added to our contactless smartcard, The Key (you may also want to consider using pay as you go (PAYG) on Oyster or Contactless instead, with daily capping that can work out cheaper.) Travelcards for 7 days or longer can only be added to The Key or to your TfL Oyster card. Season Travelcards and Anytime Day Travelcards can be used at any time, whilst Off-Peak Travelcards can only be used at certain times in the day. Find out more on the National Rail Oyster Card page

What if I want to travel beyond the zones permitted on my Travelcard? 

You will need to purchase a Boundary Zone ticket to or from stations outside of London. For example, if you have a 7 Day Zones 1 to 3 Travelcard and wanted to travel to Dover Priory, you can buy a London Boundary Zone 3 to Dover Priory Day Return from a ticket office or ticket vending machine. The train you are on does not need to call at a station within Zone 3 to be valid. Find out more on the National Rail Travel Information page

Can I combine a Travelcard with my rail ticket to or from London? 

Yes. If you are travelling on one of our services between Kent or East Sussex and London, you may be able to buy a rail ticket which also includes a One Day Travelcard. Check our Journey Planner to see if this option is available.

I’ve heard that One Day Travelcards were due to be scrapped – is this true?

In April 2023, the Mayor of London proposed to withdraw One Day Travelcards. In October 2023, the Department for Transport, TfL and rail operators including Southeastern struck a deal to save the Travelcard. This was subject to a one-off price increase of 3% on One Day Travelcards for travel from stations outside Zones 1 – 6 as part of a rail ticket from March 2024, which is in addition to the Department for Transport’s announced regulated fares increase of 4.9%. Unfortunately, this additional price increase means that the One Day Travelcard as part of a rail ticket may not always be the best value, depending on the number of journeys you intend to make within London. It may cheaper to buy your ticket from stations outside Zones 1 - 6 separately and then use PAYG contactless or Oyster to travel within these zones.

How can I get the best value when buying my ticket?

You can check individual journeys and compare both options by using our Journey Planner as well as the TfL Single fare finder . As an example, if you buy an Off-Peak Day Return from Dover Priory to London St. Pancras International valid on highspeed services  for £54.40 and used PAYG contactless or Oyster twice within Zones 1 – 6, you will save £1.50 compared to buying a One Day Travelcard for the same journey for £61.30.

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London Travelcards

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The cheap and convenient way to travel around London

Buy train tickets to any destination in britain – no booking fee.

• Popular stations
• London Waterloo (WAT)
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What’s a London Travelcard?

A London Travelcard is a ticket type that allows unlimited travel for a certain amount of time on:

• The London Underground within zones 1-4 or 1-6
• Docklands Light Railway
• Most National Rail Services in London

It also offers discounts on Emirates flights and a third off River Boat fares on selected services.

Be the first to hear when our cheapest Advance tickets go on sale

Buying a ticket with us just got more rewarding!

Which London Travelcard is right for me?

One day london travelcards.

There are two types of One Day London Travel cards:

Anytime Day Travelcards: you can use these anytime on the date shown on your ticket, until 04:30 the following day.

Off-Peak Day Travelcards: you can use these from 09:30 Monday – Friday and at any time on weekends and bank holidays on the date on your ticket, until 04:30 the following day.

London Weekly Travelcard

The London Weekly Travelcard offers 7 days of travel for the price of 5.

Monthly London Travelcard

Monthly Travelcards are typically more cost-effective than buying consecutive 7-day ones. You’ll save 11% on your journeys if you go for the monthly option.

Weekend London Travelcard

The Weekend Travelcard is valid for 2 consecutive weekend days (Saturday, Sunday, or a bank holiday). You can make a return journey from the start station to the Travelcard zones on each of the 2 days, and get unlimited travel in London Zones 1-6 on the eligible days.

Group One Day London Travelcard

Travelling as a group of 10 or more? Get a Group One Day London Travelcard. It’s valid for the day from 9:30 am (Monday to Friday), anytime on weekends or public holidays right up until 04:30 the next day.

London Travelcard season tickets

We have various London Travelcard Season Ticket options, including:

Your Travelcard season ticket can start on any day of the week, and you can travel right up until 04:30 on the day after your travelcard expires.

How do I get a London Travelcard?

You can get a travelcard when you buy an Anytime , Off-Peak , Super Off Peak , Advance or season (except Flexi Season ) train ticket to London on our website, SWR app or at your local station.

You can add London Travelcards to your SWR touch smartcard , making it easier for you to tap in and out across the capital.

Travelling outside the area covered by your Travelcard

If you have a Travelcard, then you are permitted to use any services within its Zones (subject to the time restrictions of the Travelcard). If you wish to travel beyond the Zones permitted by your Travelcard, then you can purchase a Boundary Zone ticket to or from the station outside of those Zones.

For example, if you have a 7-Day Zones 1 to 3 Travelcard and wanted to travel to Shepperton, you can buy a Boundary Zone 3 to Shepperton Day Return ticket from any staffed ticket office or from our self-service ticket machines. The train you are on does not need to call at a station within Zone 3 to be valid. Boundary Zone tickets can also be sold in the opposite direction (e.g. Shepperton to Boundary Zone 3).

How to get your tickets

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Travel Smart

• In this section
• Travel Money
• Help and support
• Using your cards abroad
• Using your debit card abroad

Spend abroad like you do in the UK

• Use your card abroad to pay or withdraw cash and you won’t pay our foreign exchange fees.
• Add it before you go for £7 a week and see how much you could save .
• Use for up to six weeks a year on single or multiple trips.

Travel Smart only applies to our charges. You may still have to pay separate charges for currency conversion if you ask the overseas service provider to do this.

For example, if you choose to pay with your card in Pounds Sterling, you may incur a currency conversion charge by the overseas provider.

Steps to take

We’ll guide you through it.

Mobile Banking app guide expandable section

Internet banking guide expandable section.

• Log on and select  more actions  followed by  Account Information and Benefits .
• Scroll down and select  Travel Smart .
• Select  continue  then select the account you want to add Travel Smart to.
• Add your trip name and select your start date.
• Select the number of weeks you want to add Travel Smart for from the drop down.
• Select  Review  and then check your order details.
• Accept our terms and conditions then select  Confirm and add now .
• Log on, select the more menu followed by  Travel .
• Select  Add Travel Smart .
• Select Review and then check your order details.

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Download app

Log on to view or manage your accounts on our website.

Let’s look at the details

Paying for travel smart expandable section.

Full payment will be taken on your start date and shown on your statement.

If you’ve opted in, you’ll get a push notification before you travel so you know when Travel Smart is due to start. You can manage your push notification settings in the app. If you don’t get push notifications, we’ll send you a text message. You can keep your mobile number up to date in the app .

Please check there’s enough money in your account to cover the payment. If we can’t take the payment due to insufficient funds, Travel Smart will get cancelled.

When it starts and ends

It starts on the date you select at 00.01am UK time. It ends at 11:59pm UK time on the last day of your week(s).

How much could I save during one week abroad? expandable section

Our debit card fees.

There are different types of debit card fees that you may have to pay without Travel Smart active on your account.

Understanding my savings

The savings you could make could depend on how you use your debit card while you are abroad. We charge different fees for transactions in Euro inside the EEA to the rest of the world.

These include:

• foreign currency transaction fee (2.99%)
• foreign currency purchase fee (£0.50)*
• foreign currency cash fee (£1.50)
• foreign cash fee (£1.50).

*Does not apply to Platinum, Premier, Channel Islands and Isle of Man accounts. This fee does not apply to debit card purchases in Euro inside the EEA.

The foreign currency cash fee and foreign cash fee do not apply when you take out Euro inside the EEA. EEA means the European Economic Area.  

An example of how much you could save by not paying these fees:

If you spend £20 once a day for a week while overseas it could cost you a total of £4.19 in Europe and £7.69 in the rest of the world.

If you also withdraw £200 once during the week while overseas, this could cost you an additional £5.98 in Europe and £7.48 in the rest of the world.

The fees for UK accounts (excl Platinum and Premier) in this example (£20 spend a day for one week and £200 withdrawal):

• Total fees without Travel Smart = £10.17 (Europe) or £15.17 (rest of the world).
• Total fees with Travel Smart = £7 (Europe) and £7 (rest of the world).

The fees for Platinum, Premier, Channel Islands & Isle of Man accounts in this example (£20 spend a day for one week and £200 withdrawal):

• Total fees without Travel Smart = £10.17 (Europe) or £11.67 (rest of the world).
• Total fees with Travel Smart  = £7 (Europe) and £7 (rest of the world).

How many weeks do I get? expandable section

Understanding my weeks.

Each year, you can add up to six weeks of Travel Smart to your account. This limit is applied from 1 January 00.01am UK time and resets on 31 December at 11.59pm. Unused weeks do not carry over.

How to use my weeks

Each time you book a trip, you can add one or more weeks to your account (up to six).

Track my weeks

We show you a summary of your trips and how many weeks you’ve booked, including any upcoming weeks.

What's included? expandable section

Once Travel Smart is added, you can use your debit card to:

• Make payments with your debit card abroad.
• Take out money in a foreign currency or sterling at an ATM or over the counter, outside the UK, Channel Islands or Isle of Man.
• Make payments in a foreign currency for your trip over the internet (such as booking an activity).
• You won’t have to pay our normal debit card fees unless the transaction is excluded. Instead, we will charge you a fixed fee, for the number of weeks you choose no matter how many transactions you make with Travel Smart.

What's not included? expandable section

Any business transactions are excluded from this service and our normal debit card fees will apply.

Travel Smart only applies to our charges. You may still have to pay separate charges for currency conversion if you ask the overseas service provider to do this. For example, if you choose to pay with your card in Pounds Sterling, you may incur a currency conversion charge by the overseas provider. Also some ATM providers may charge a fee.

Removing Travel Smart expandable section

• You can remove Travel Smart until 11:59pm on the day before your start date. You can do this through our app and Internet Banking. If you have a joint account, either of you can do this.
• If you’re within your 14 day cancellation period, you can still remove Travel Smart after it starts. This period starts on the day you get your terms and conditions. You’ll get a refund for any weeks you’ve paid for but can’t use (please refer to your terms and conditions).

You may also like

Message us online.

Get answers to your everyday banking questions. Log on to our app or Internet Banking to get in touch.

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Make sure you're set before you go abroad.

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News & Insights

Derwent London Confirms Share Capital and Voting Rights

May 31, 2024 — 12:37 pm EDT

Written by TipRanks UK Newsdesk for TipRanks  ->

Derwent London plc REIT ( GB:DLN ) has released an update.

Derwent London plc has announced that as of May 31, 2024, the company’s issued share capital stands at 112,290,929 ordinary shares, each with voting rights. They have confirmed holding no treasury shares, meaning the total number of voting rights equals the number of ordinary shares. Shareholders can use this figure as a reference point to determine if they need to notify changes in their interest in the company.

For further insights into GB:DLN stock, check out TipRanks’ Stock Analysis page .

The views and opinions expressed herein are the views and opinions of the author and do not necessarily reflect those of Nasdaq, Inc.

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