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Every day, thousands of guests board our ships. There are hundreds of job titles at Holland America Line, but all of us have the same goal — to be the world's best hosts.

Our Corporation's Common Goal

The HAL Culture Framework

For more information

Explore Holland America Line Careers

ENTERTAINMENT & ACTIVITIES

PARTNER JOBS

Holland America Line has been made aware of fraudulent entities around the world claiming to represent Holland America Lines’ Human Resources department. We are working with our legal department in an effort to stop these activities. Only the Hiring Partners listed here are authorized to provide recruitment and placement services for Holland America Line:

• Viking Recruitment Limited
• United Philippine Lines, Inc. (UPL)
• PT Sumber Bakat Insani (SBI)
• Carnival Support Services India Pvt. Ltd (CSSI)
• CTI Group Worldwide Services, Inc. -Bangkok

For all global land-based careers opportunities with other Carnival brands search here:  Global Land-based Jobs

For all global cruise ship medical careers opportunities with other Carnival brands search here:  Global Cruise Ship Medical Jobs

Welcome To Princess Cruises Careers

We offer a variety of opportunities for highly motivated people who seek a challenging and rewarding career.

More than 1.7 million guests enjoy the Princess experience each year as they travel to 300 destinations around the world. Exceptional customer service is the cornerstone of our success thanks to our team members on land and at sea — the cruise industry’s best. We offer a variety of opportunities for highly motivated people who seek a challenging and rewarding career. Get to know us by exploring our career site. You’ll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories.

Our culture...Stronger together

Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. For more information about our values,  view our Culture Essentials .

Shipboard Cruise Careers

Join our inclusive and welcoming team!

Set sail on an exciting career course! Princess Cruises is the employer of choice in the cruise industry. We offer exceptional facilities and extensive learning and recreational programs for our crew. Join our inclusive and welcoming team, and you’ll enjoy a truly adventurous career with excellent incentives, unlimited growth, and ports of call that will leave you breathless.

Please read this Important Fraud Alert to avoid recruitment scams

Corporate Cruise Careers

At Princess Cruises you’ll find a world of inspiring cruise-industry career opportunities all within our shoreside offices. We offer a rewarding work environment and are dedicated to our employees’ growth and wellbeing, including enriching travel opportunities. You’ll take pride in supporting shipboard colleagues — the cruise industry’s best!

Alaska-Yukon Careers

Get ready for summer adventure! Join Princess Cruises, the region’s tourism leader, in hosting our Alaska cruise guests at Princess-owned wilderness lodges and transportation services. There they experience breathtaking vistas, fresh local cuisine, and awe-inspiring wildlife. See it all for yourself — and make friends from around the world — while leading tours, serving in hospitality and culinary, or hitting the road in transportation operations.

Careers at HAL

With as many as 70 nationalities represented on board our ships, Holland America Line offers an unparalleled opportunity for you to be immersed in a unique global workplace.

Jobs at Holland America Line

Our core values.

• We Operate Safety And With Integrity
• We Are In Service To Our Guests In Everything We Do
• We Are Curious And Always Improving
• We Win As A Team
• We Are All Accountable For Our Results

Entertainment

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Recruitment Agents: United States of America

✚ Add your company

The following companies based in the United States of America recruit candidates to work on cruise ships:

Alda Staffing

• Postal address
• Telephone number

We specialize in bringing together Offshore and Shipping employers with Seagoing and Shoreside job seekers worldwide.

Apollo Group

We cater specifically to the cruise industry and we only accept candidates with a genuine interest in working on cruise ships.

Canyon Ranch SpaClub

Canyon Ranch SpaClub runs fully equipped gyms, fitness classes, delightful facials and body treatments on world's biggest cruise ship Queen Mary 2.

Century Casinos

Century Casinos is an international casino company led by a team of gaming industry professionals who have developed and operated more than 100 casinos in 20 different countries. We also operate our casinos on cruise ships and cruise resorts, such as Silversea Cruises, Oceania Cruises, The World of ResidenSea, etc.

Cruise Artistes International, LLC

• Applications welcome

Cruise Artistes International is a dedicated full service cruise ship entertainment manning agency and production company.

CTI Recruitment and Placement Agency

CTI Group is one of the world’s largest human resource providers for cruise lines, cargo ships, resorts and private clubs. We are dedicated to providing the highest-quality service to our corporate clients as well as to our employment candidates.

Don Casino Entertainment

DCP is well known to be the largest booking agency in the cruise industry.

Dreamhawk Productions

Dreamhawk Production is rated one of the top Entertainment Production Companies in the US.

Effy Jewelry

EFFY is the leading Fine Jewelry brand in cruise retail, across 8 Cruise Lines globally and we are seeking Charismatic individuals, with dynamic personalities for positions such as: Jewelry Associates, Brand Ambassadors Port Shopping Experts & Supervisors!

First Class Entertainment

We represent many highly rated entertainers, and are always looking for additional "First Class" established entertainers, as well as fresh new talent entering the entertainment world to add to our roster.

Flahship Entertainment

Flagship Entertainment is an industry leading music agency representing entertainers worldwide. From solo to group acts, we work with the most talented entertainers from around the globe.

Jean Ann Ryan Productions

Jean Ann Ryan Productions is a full service entertainment company specializing in Las Vegas Entertainment and Award Winning Broadway Shows. We are noted as the World's most respected and highest rated Cruise Ship Entertainment production company.

Just Cruis'n Recruitment LLC

Official Authorized Referral Source for Royal Caribbean, Celebrity Cruises, Azamara Cruises, Norwegian Cruise Lines and Starboard Cruise Services.

Landau Music

Landau Music is an industry leading entertainment booking agency representing a wide variety of acts.

Mike Maloney Entertainment

As former entertainers, musicians, and management for the major cruise lines, we are the industry experts. We understand shipboard life, the cruise ship passenger, and the details that insure a successful engagement. Whether you're a musician, variety act, dancer, lounge band, or headliner, we can help.

Proship Entertainment

ProShip is North America's leading agency linking musicians, entertainers and technical personnel with luxury cruise ships.

Quality Overseas Music

Based in New York City, Quality Overseas Music is run by industry professionals who know the business from the inside out. If you are a musician, singer, band or act who has what it takes, we will get back to you within 1-2 days of your contacting us.

Royal Caribbean Productions

Work for one of the best cruise lines in the industries!

Semester at Sea

Professional speakers onboard cruise ships.

Showtime Pictures

We are always looking for people: printing specialists, photographers, sales people, production managers, people with accounting skills.

Starboard Cruise Services

Starboard is the world’s largest and leading duty free retailer, operating onboard 82 cruise ships worldwide with more than 1,000 employees around the world.

The Onboard Spa (Steiner Leisure)

Steiner are the largest and most renowned company that operates spas at sea. Steiner employs over 2000 spa professionals every year to travel while they work.

The PPI Group

The PPI Group links consumer to cruise products and cruise products to retail sales services, skillfully fusing the very complex pieces of the industry-wide jigsaw puzzle.

The Seven Seas Group

We are a dedicated team with over 20 years of experience in the cruise ship industry.

Warshaw Entertainment

We make it top priority that our artists receive support, communication and consistent work.

Wilhelmsen Ship Management

Experienced crew for LNG/LPG; chemical, product and oil tankers; bulk vessels; car carriers; container vessels; hydrographic and seismic survey vessels; FPSO; FSO; MOPU and cruise.

Welcome aboard

Select your brand and explore our open jobs on land or at sea

We are Passionate

We deliver unforgettable vacations to guests who trust us with life’s greatest moments.

Discover why our crew is the reason our guests keep coming back for more.

We are Innovative

We build the best ships, and even better careers, all while doing the right thing.

We are elevated by technology and are always looking beyond the horizon.

We are Unstoppable

Together we make the impossible, possible.

We open the world to our employees. We travel most of the known world, and our crew is there every step of the way.

We are Propelled by People

Our employees and crew are the driving force behind our success.

They are the heart of our organization. They are the ones that propel us forward.

Become a valued member of our expanding family today.

Discover firsthand what makes Royal Caribbean a great place to work by watching this video. Hear Security Officer Sharon and Reshma Security Staff share their experiences and passion for being part of our team.

Elevate your career: join our elite sommelier team!

Meet Jelena, our Cellarmaster, and March, our extraordinary Sommelier, as they share their remarkable journeys and profound dedication to our team.

Elevate your culinary journey by becoming a valued member of our exceptional culinary team!

Embark on a journey with Celebrity Cruises and meet our exceptional team members who bring culinary excellence to the high seas. Konstantinos, our visionary executive chef; Ornella, our dedicated assistant pastry chef; and Atziri, our executive chef pastry & bakery on Celebrity Cruises, as they share, showcase the passion and dedication that define our cruise experience.

Work with our amazing culinary team!

Thinking about joining Royal Caribbean? Watch this video to hear Executive Sous Chef Omar and CDP3 Pastry Cook Manisha share why they love working with us. Join our growing family at careers.royalcaribbeangroup.com. #IAMRCG #PropelledbyPeople

Ready to embark on this exciting journey? Join our ever-growing family today at careers.royalcaribbeangroup.com.

Dive into the vibrant world of our passionate team with an exclusive video. Listen to Chef de Rang Roberto and Commis de Rang Aleksandra as they reveal the exceptional qualities that make working with us truly extraordinary.

Ever wondered what it’s like to be part of our crew onboard?

Roberta, Bartender on Royal Caribbean International’s Wonder of the Seas, shares a few highlights of her job. Thank you for your hard work, Roberta! You’re an amazing teammate.

Exploring a career with Celebrity Cruises?

Experience the essence of what makes Celebrity Cruises an exceptional workplace in this captivating video. Join Melanie, our Deputy Chief Security Officer, as she shares her personal journey and unwavering passion for being a part of our team. Join our growing family today. Discover more at careers.royalcaribbeangroup.com. #IAMRCG #PropelledbyPeople

Embark on a journey with us and become a valued member of our Food & Beverage team!

Experience the passion and enthusiasm of our team firsthand by watching this video. Listen to Waiter Jizelle and Restaurant Attendant Aleena as they reveal what makes working with us so special. Ready to embark on this journey with us? Join our expanding family today at careers.royalcaribbeangroup.com. #IAMRCG #PropelledbyPeople

Step aboard and become a vital part of our esteemed marine engineering team!

Curious about life aboard our Celebrity Cruises crew? Get an inside look from our dedicated engineers who’ve shared some captivating highlights of their job. Embark on your journey with our expanding family today at careers.royalcaribbeangroup.com. #IAMRCG #PropelledbyPeople

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join our crew

We’re searching the seven seas for crew — ship and shore. calling all blue ocean mavericks; come as you are and bring the best version of yourself to help us create an epic sea change for all., careers on land.

For the landlocked lover who still yearns to discover — we’re looking for mainland crew for our lighthouse (aka our office).

Careers at sea

For the seafaring spirit who says screw it, let’s do it — we've got hotel, marine and technical, and entertainment jobs aplenty.

Keyword / Category

Location Select Manila Miami

Work Style Select Hybrid Onsite Remote

Head of Sales - North American Market

Job description.

This role will be working with Costa Cruises directly.  Define and implement the Costa trade sales strategy in North America, with a focus on Key Accounts, coordinating a team of sales force and assigning the KPIs based on the allocated accounts and the expected revenue generation by the team. Boost the relationship and create new partnerships with travel agencies across the country. Define a segmented service model for North America trade and key accounts. Coordinate and guide the business intelligence activities in collaboration with the Region, sharing and cooperating with the corporate revenue management. Competition intelligence and analysis in terms of pricing and promotions. Guarantee coherence across trade and direct sales channels. Directly accountable for the definition and for the performance monitoring of the main assigned KPIs of the whole geographic area, with the support of dedicated reporting tools. This position is the first point of contact for the daily and critical issues or topic related to the local office.

ESSENTIAL FUNCTIONS:

• Define and implement Costa trade sales strategies for territory management, with a focus on Key Accounts, and coordinate the business development guidance to ensure that long-term relationships are consistent and continue to grow in accordance with company objectives. Lead the sales and marketing plan for North America. Cooperate with America functions and central ones, including Revenue Management, to define main CTAs & promotions toward each fiscal year.
• Coordination of annual commission and over commissions plan targets achievement. Guide the team performance to achieve annual pax volume, NPD targets and sales strategy targets. Lead the periodic North America business review meetings. Manage annual trade North America marketing budget and the discretional discount supervision.
• Coordinate and guide the business intelligence activities in collaboration with the Region, sharing and cooperating with the corporate revenue management. Preparation of weekly reports requested by Americas management, through Coordinate and guide the business intelligence activities in collaboration with the Region, sharing and cooperating with the corporate revenue management. Preparation of weekly reports requested by Americas management, through Power BI and creation of work sheets for Corporate Revenue Management approval to set up and load promo fares upon market and / or single partner needs by program/ship. Management of weekly progress vs target for each price categories and continuous fine tuning of initiatives together with Corporate Revenue Management.
• Being first point of contact for the daily and critical issues or topic related to the local office, monitoring the G&A NAM budget vs actual.
• Competition intelligence and analysis in terms of pricing and promotions. Directly accountable for the definition and for the performance monitoring of the main assigned KPIs of the whole geographic area. Monitor and coordinate the maintenance by the team of an accurate and detailed agency database through company CRM.
• Lead trade institutional meetings, participate at seminars, key FAM and road shows as needed. Being in first line preparing the presentations to be shared with partners in the key meetings and with the top management re the local launched initiatives by the team.

QUALIFICATIONS:

• Preferred Education:  Bachelor’s Degree.
• Discipline/Major:  Sales & Marketing
• Years & Area of Professional Experienced (required for the role):  Minimum of 10 years of commercial business experience, with advanced analytical skills gained in previous professional experiences in roles used to work on business data in creation, development of reports and analysis fundamental for the sales strategy definition.
• Knowledge, Skills & Abilities:  Excellent organizational, management and communication skills, including public speaking; must have advanced planning, budgeting and forecasting skills and deep knowledge of KPIs management tools; strong ability to inspire the team and naturally oriented to the team management; ability to work under pressure in a fast-paced environment with different internal and external counterparts; strong knowledge of Costa products; minimum of ten years of relationship-sales experience in the travel industry, including a track record of revenue growth; must include experience in consumer marketing and broad-based travel agency accounts and/ or distribution systems; must be willing to travel frequently.
• Critical Professional related Technical Skills; Computer Skills:  Microsoft office intermediate to advanced level (Excel & Work), Outstanding PowerPoint, PowerBi and Channel Control Tower

DECISION-MAKING:

• Operational:  Decisions focus on day-to-day activities within the company. Decisions made at this level help to ensure that daily activities proceed smoothly and therefore help to move the company toward reaching a strategic goal. They have short term consequences. Examples are Handling employee conflicts, purchasing materials needed for operations. (Typically Professional, Individual Contributors, up to Managers).

Physical Demands:  Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.  May need to stand for long periods of time.

Travel:  Less then 25% with shipboard travel likely.  25-50% with non-shipboard travel likely.

Work Conditions:  Work primarily in a climate-controlled environment with minimal safety/health hazard potential.  May be requested to work a different shift.  Other job specific working conditions:  Event venues may be indoors/outdoors and often require unusual shifts including weekends and evenings.

The range for this role’s base salary is up to $110,000 plus sales targeted incentive.  Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Additional programs include company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
• Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
• On-site preschool program and wellness center at our Miami campus
• A comprehensive benefit program which includes medical, dental and vision plans
• Additional programs include company paid term life insurance and disability coverage and a 401(k) plan that includes a company match
• Paid vacation and sick time
• Cruise benefits
• An on-site fully accredited preschool educational program located at our Doral campus
• An on-site Wellness Center and Health clinic at our Doral campus

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