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June 1, 2020

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How to File a Travel Insurance Claim Online

Tips for filing your travel insurance claim

Even with an easy-to-follow online solution, filing any insurance claim is hardly an everyday experience. If you need additional assistance while submitting your claim, don’t hesitate to reach out to Allianz Global Assistance’s team of travel insurance experts at 1-866-907-3045.

We even took some time to chat with our team members to learn about some of the common errors travelers make when filing claims so that we could pass them onto you. These mistakes include failing to check your travel insurance plan’s benefit limits. You’ll want to eyeball your plan’s benefit limits for prepaid, nonrefundable expenses as well as add up the value of your packing list. It might impact which travel insurance plan you pick — or whether you wear that nice dress on the plane or pack it in checked baggage. Another area that’s sometimes overlooked is submitting all required documents for a claim. As noted above, we’ve prepared lists of all the critical items for each type of claim. ( See other common travel insurance claim errors here .) 3

Don’t forget, once you submit your claim, you’re going to want to check its status. There are a few ways to do so, including checking online — or even easier — using our Allyz ®  TravelSmart app .

When travel plans go south, you just want to be able to pick up the pieces, quickly and easily. After all, that’s why you purchased a travel insurance plan. At Allianz Global Assistance, we’ve designed our claims process to be “smooth sailing” – even if your getaway wasn’t.

Related Articles

• Four Insider Tips for Filing a Travel Insurance Claim
• 7 Receipts You May Need to File a Travel Insurance Claim
• What Does Travel Insurance Cover?
• AllianzTravelInsurance.com

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Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at  800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected] .

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Still have a question? Be sure to get in touch with our expert travel team

You can also claim directly or check the status of an existing claim at our claims administrator’s 24/7 self-service portal at: https://cbpconnect.com

You have reached AXA USA, your Travel Protection solution for US Residents. Our team of experts are available to you for claims assistance.  If you are looking for information on how to file a claim and you are not a US Resident please review your travel documents for the appropriate contact details. If you are a US Resident and purchased an AXA Silver, Gold, or Platinum plan please find the necessary claim forms and instructions below.

How can I contact someone about my claim?

Before you submit a claim.

Contact AXA USA for emergency medical and travel assistance including any prior arrangements for evacuations and medical repatriations. In the event of theft or loss of property, contact the police or transportation carrier such as the airline immediately to obtain a filed report

• ✔Check your policy documents to confirm your coverage details
• ✔Review the claim form for supporting documentation required
• ✔Contact AXA USA for any policy and claim questions

Download your claim forms below

Claim forms are for SILVER, GOLD, and PLATINUM plans only.

Trip Cancellation

Provides coverage for non-refundable payments and deposits made before your trip was cancelled due to a covered reason. This is a pre-departure benefit.

Cancel For Any Reason

Provides coverage for non-refundable payments and deposits made before your trip was cancelled. Only available on the Platinum plan as an optional benefit. This is a pre-departure benefit.

Trip Interruption

Provides coverage for non-refundable trip cost in the event you cannot continue your trip due to a covered reason. This is a post-departure benefit.

Provides coverage for the unsed portion of pre-paid expenses, accommodations, meals, and transportation expenses if you experience a delay while traveling.

Provides coverage for emergency medical expenses resulting from an accidental injury or sickness incurred while on the trip.

Accidental Death or Dismemberment

Provides coverage if you suffer an injury resulting in loss of life or limb during a covered part of your trip.

Baggage Delay

Provides coverage if your baggage is delayed 24 hours on Silver and Gold and 12 hours on Platinum.

Provides coverage if your baggage or personal effects are lost, damaged or stolen during your trip.

Collision Damage Waiver

Provides coverage if you rent a car while on your trip, and the car is damaged due to collision, theft, vandalism, windstorm, fire, hail, flood, or any cause not within your control while the car is in your possesion.

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Filing a Travel Insurance Claim: Step by Step Guide

Last Updated: March 8, 2023 October 4, 2023

In a perfect world, there would be such a thing as risk-free travel. Unfortunately, no matter what type of trip we are planning, there’s always the chance that things go wrong. Travel insurance exists to offer protection from the unexpected, and mitigate the financial risks associated with traveling. 

In the unfortunate event that you encounter travel issues, it’s important to know the steps needed to be reimbursed by your travel insurance provider through filing a claim. 

How to Claim Travel Insurance

Having to file a travel insurance claim can seem like a bothersome, daunting process. However, it doesn’t have to be.

If you’ve experienced travel disruptions or need to be reimbursed for other covered reasons, there are steps you can take today to begin filing your claim and make the process as seamless as possible. Squaremouth breaks down how travel insurance claims work.

Step 1: Review Your Policy Details 

This step should really be done well before you get to the stage of filing a claim. Whether you have a single trip or annual plan, understanding your travel insurance policy is crucial when determining if you are entitled to reimbursement. In fact, misunderstanding coverage is one of the most common reasons for denied travel insurance claims.

To review your policy details, it’s recommended to read your travel insurance certificate. This would have been sent to you shortly after purchasing your policy. The certificate details the benefits, coverage limits, and any important exclusions found in your specific policy.

For example, this certificate will outline how long you must be delayed before coverage kicks in, and how much medical reimbursement you may be entitled to. In addition, these policy details will also include the contact information of your provider, should you need to file a claim.

Step 2: Contact Your Travel Insurance Provider

If your trip is impacted and you believe you are eligible for reimbursement, it’s advised to get in touch with your provider as soon as reasonably possible. For example, in the event you experience a medical emergency, you should seek treatment first, and call your insurance company when you are able to. 

The reason it’s important to contact your travel insurance provider early on in the process is because they are able to provide important policy information in real-time. They will be able to offer advice, inform you on coverage options, and help guide you through the start of the claims process.

Step 3: Get Your Documents in Order

When filing, you will need to have evidence that supports your claim. For this reason, it’s important to have all documentation related to your loss. This includes any receipts related to expenses you’ve paid and any refunds you may have received. 

Documents that may be relevant to your claim include: 

• Airline, hotel, rental car, and excursions receipts
• Cancellation notices from prepaid bookings
• Delay notices from airlines
• Medical and emergency services bills
• Notes from licensed physicians 
• Correspondence with relevant parties
• Police reports
• Unused tickets
• Refunds received during your trip

Keeping either physical or digital copies of the above documents, as well as any other applicable files, will help make the claims process as smooth as possible.

Step 4: File Your Claim

Once you’ve contacted your insurance provider and collected all relevant documentation, you can now submit your claims form to your travel insurance provider. 

Most travel insurance companies allow policyholders to file a claim over the phone, through their website, or through their app if they have one. As you go through the process, your provider will clearly outline what’s needed in each step, and will contact you if any additional items are needed.

In most cases, it’s most efficient to file your claim online. That way, you can upload your documentation digitally all at once, rather than relying on email.

How Long Does A Travel Insurance Claim Take?

The timeframe of your specific claim will largely depend on the provider, the complexity of your claim, and how quickly the provider receives all necessary documentation. 

Being knowledgeable of your policy and organized are two great ways to give yourself the best chance of a quick and easy claims process.

What If My Travel Insurance Claim is Denied?

If you feel your claim was incorrectly denied, there are actions that you can take to try and correct the decision. 

First, you may have an opportunity to file an appeal with your insurance provider. If your claim was rejected because you filed the claim incorrectly, did not attach required documentation, or made mistakes when filling out a form, you should get in contact with your provider to remedy the situation.

Another way to protect yourself from denied claims is to purchase a policy with a Zero Complaint Guarantee , a level of security attached to every policy bought through Squaremouth. With the Zero Complaint Guarantee, our licensed claims adjusters will investigate your case and mediate with your provider on your behalf.

If all else fails, travelers may also file a complaint with their state’s Department of Insurance. This service is designed to investigate cases where consumers have been wrongfully denied a claim by their insurance provider. This process is not guaranteed to overturn a claim decision, but offers another layer of protection for travelers in the event their case was rejected.

Travel Insurance Claims: How to Get Your Claim Approved

Written and researched by Michael Kays (Travel Insurance Expert) | Fact Checked by Danya Kristen (Insurance Agent).

The process of filing a travel insurance claim can be daunting, especially if you’re not familiar with the process. However, it’s important to understand the ins and outs of travel insurance claims so that you can get the coverage you need when something goes wrong on your trip. This guide will walk you through the process of filing a travel insurance claim, from start to finish.

In this article...

Introduction: The Ultimate Guide to Filing a Travel Insurance Claim

If you’re reading this, then chances are you’ve already realized that you’ve left your passport at home. Don’t panic!

Travel insurance can help you out in this situation. This guide will teach you everything you need to know about filing a travel insurance claim so that you can get your passport replaced as soon as possible.

The first step is to contact your travel insurance provider . They will be able to help you start the claims process and will be able to tell you what documents and information you will need to provide.

Next, you will need to gather all of the required documents and information. This may include things like a copy of your travel itinerary, proof of purchase for your travel insurance policy, and any other relevant documentation.

Once you have everything you need, you will need to fill out a claim form. This form will ask you for basic information about your situation, such as when and where you lost your passport. Be sure to answer all questions truthfully and completely.

After you have submitted your claim form, your travel insurance provider will review it and determine whether or not you are eligible for coverage.

If everything looks good, they will begin processing your claim and will issue you a replacement passport as soon as possible.

Recommended Plans

✅  Atlas America

Up to $2,000,000 of Overall Maximum Coverage, Emergency Medical Evacuation, Medical coverage for eligible expenses related to COVID-19, Trip Interruption & Travel Delay.

✅  Safe Travels Comprehensive

Coverage for in-patient and out-patient medical accidents up to $1 Million, Coverage of acute episodes of pre-existing conditions, Coverage from 5 days to 364 days (about 12 months).

✅  Patriot America Platinum

Up to $8,000,000 limits, Emergency Medical Evacuation, Coinsurance for treatment received in the U.S. (100% within PPO Network), Acute Onset of Pre-Existing Conditions covered.

Travel Insurance Claim Form

A travel insurance claim form is a document that is used to request reimbursement for expenses incurred while traveling.

The form is typically used when an individual has purchased a travel insurance policy and then has to cancel their trip or file a claim for lost or stolen items.

The form will ask for basic information about the policyholder and the incident, as well as any receipts or documentation that can be used to support the claim.

If you need to file a travel insurance claim, there are a few things you need to do.

First, you need to gather all of your documentation. This includes your policy, any receipts or documentation from your trip, and any other documentation that may be relevant to your claim.

Next, you need to contact your insurance company. You will need to provide them with your policy information and the details of your claim.

They will then review your claim and determine if you are covered. If you are covered, they will send you a claim form to fill out.

Once you have completed the form, you will need to submit it to the insurance company along with any supporting documentation.

The insurance company will then review your claim and make a decision. If your claim is approved, you will receive a check for the amount of your coverage.

If your claim is denied, you will receive a letter explaining why.

Travel Insurance Claim Tips

When you purchase travel insurance, you are buying a protection policy. This policy is designed to reimburse you for non-refundable trip costs in the event that you have to cancel your trip or interrupt your trip for a covered reason.

The first step in successfully claiming travel insurance is to review your policy to make sure that you understand the coverage and benefits . Each policy is different, so it is important that you know what your policy covers.

If you need to cancel your trip or interrupt your trip, you will need to contact your travel insurance company as soon as possible.

You will need to provide documentation to support your claim. Documentation may include a copy of your travel itinerary, receipts for prepaid trip costs, and a letter from your doctor if you are canceling due to illness.

Once your claim is filed, the travel insurance company will review your documentation and make a determination on whether or not your claim is covered.

If your claim is approved, you will be reimbursed for your covered expenses up to the limit of your policy.

There are a few things you can do to help ensure that your travel insurance claim is successful:

Purchase your policy from a reputable company

Read your policy carefully and make sure you understand the coverage

File your claim as soon as possible

Provide all requested documentation

Be patient, as claims can take some time to process

Most Common Mistakes to Avoid While Filing a Travel Insurance Claim

When it comes to filing a travel insurance claim, there are a few common mistakes that can trip you up and result in a denied claim. Here are four of the most common mistakes to avoid while filing a travel insurance claim:

1. Not Notifying Your Insurer as Soon as Possible

If you need to file a claim, it’s important to notify your insurer as soon as possible. Many policies have a time limit for when you need to notify them of a claim, typically within 30 days.

If you wait too long to notify them, your claim could be denied.

2. Not Having the Proper Documentation

When you’re filing a claim , you’ll need to have all the proper documentation to support your claim.

This can include things like receipts, tickets, itineraries, and medical records. If you don’t have the proper documentation, your claim could be denied.

3. Filing a Claim for an Excluded Event

Before you file a claim, make sure that the event you’re claiming for is actually covered by your policy.

Many policies exclude certain events, such as pre-existing medical conditions , so if you try to file a claim for an excluded event, it will likely be denied.

4. Making Incorrect or Incomplete Claims

When you’re filling out your claim form, make sure that all the information you provide is accurate and complete.

If you make any mistakes or leave anything out, it could result in your claim being denied.

By avoiding these four common mistakes, you’ll increase your chances of having your travel insurance claim approved.

How to File a Travel Insurance Claim

When you purchase travel insurance , you are buying a policy that will cover you in the event of an unexpected problem during your trip.

If you need to file a claim, the process is usually fairly simple. Here are the steps you will need to take:

1. Contact your travel insurance provider as soon as possible after the incident that has caused you to need to file a claim.

You will need to give them some basic information about what happened and when.

2. Your provider will then give you a claim form to fill out.

This will ask for more detailed information about the incident and will also include a section for you to describe any medical treatment you received or other expenses you incurred as a result of the incident.

3. Once you have completed the form, you will need to submit it to your provider along with any supporting documentation.

This may include receipts, medical records, or other documentation.

4. Your provider will review your claim and determine if it is covered under your policy. If it is, they will issue a payment to you for the covered expenses.

5. If your claim is denied, you will receive a letter from your provider explaining why. You may be able to appeal the decision if you feel there was a mistake made.

Tips for Filing a Successful Travel Insurance Claim

If you’re planning a trip, chances are you’re considering purchasing travel insurance.

Travel insurance can protect you from a variety of unexpected circumstances while you’re away from homes, such as lost luggage, medical emergencies, and canceled flights.

If you do need to make a claim on your travel insurance, there are a few things you can do to make the process as smooth as possible:

1. Read your policy carefully before you travel.

This will help you understand what is and is not covered by your policy.

2. Keep all of your documentation in one place.

This includes your policy, receipts for any expenses you incur, and any other correspondence with your insurance company.

3. Make sure you understand the requirements for making a claim.

Each insurance company has different requirements, so it’s important to know what yours are before you attempt to make a claim.

4. Follow the instructions for filing a claim.

This may include filling out a claim form or contacting your insurance company via phone or email.

5. Be prepared to provide supporting documentation.

Your insurance company will likely require documentation to support your claims, such as medical records or receipts.

6. Keep track of deadlines.

Most insurance companies have deadlines for submitting claims, so be sure to keep track of these.

7. Be patient.

The claims process can take some time, so it’s important to be patient and follow up with your insurance company if you haven’t heard anything after a reasonable amount of time.

How to Contact Your Travel Insurance Company

If you need to make a claim on your travel insurance policy, the best thing to do is to contact your insurance company directly.

Most insurance companies have a dedicated claims department that can help you through the process.

When you contact your insurer, be sure to have all of the relevant information on hand, including your policy number, dates of travel, and details of the incident.

The claims department will likely ask you for a detailed account of what happened, as well as any supporting documentation, such as medical bills or police reports.

Once your claim is filed, the insurance company will review it and determine whether or not it is covered under the terms of your policy.

If it is, they will begin the process of reimbursing you for your losses. If not, they will deny your claim and explain why.

It’s important to remember that travel insurance is designed to cover unforeseen events, so it’s unlikely that your claim will be paid if the incident was something that could have been reasonably anticipated or avoided.

What Documents Do You Need for a Travel Insurance Claim?

In order to make a travel insurance claim, you will need to provide the following documents:

1. A copy of your travel insurance policy

2. A copy of your travel itinerary

3. A copy of your passport

4. A copy of your travel medical insurance policy (if applicable)

5. A copy of your travel insurance claim form

6. Any relevant receipts or documentation relating to your claim

Why Travel Insurance Claims Are Sometimes Denied

There are a number of reasons why travel insurance claims are sometimes denied. The most common reason is that the policyholder did not have the proper coverage in place at the time of their trip.

For example, if you are traveling to a country that has a high risk of terrorist activity, your policy may not cover you unless you specifically purchased coverage for that destination.

Another common reason for denial is that the policyholder did not follow the proper procedures for filing a claim.

For example, many policies require that you notify the insurer within a certain time frame after the incident occurred. If you fail to do so, your claim may be denied.

Finally, some insurers will deny claims if they believe that the policyholder was at fault for the incident that occurred.

For example, if you fail to properly secure your belongings while on vacation, and they are subsequently stolen, your insurer may deny your claim.

How to Properly Submit a Travel Insurance Claim (Travel Insurance Claim Process)

When you purchase travel insurance, you are buying a policy that will cover you in the event of an unforeseen problem while you are traveling.

The last thing you want is to have to file a claim with your travel insurance company, but if something does go wrong, it is important to know how to properly submit a claim.

The first step is to gather all of the necessary documentation. This includes your policy, any receipts or documentation related to your travel plans , and any medical records or bills related to any treatment you may have received.

Once you have all of this information, you will need to fill out a claim form. You can usually find this form on the website of your travel insurance company.

Once you have completed the claim form, you will need to submit it to the travel insurance company along with all of the supporting documentation.

It is important to make sure that you keep copies of everything that you send to the company. You should also keep track of when you sent the claim and what the response was.

If you have any questions about your claim, or if you need help filling out the form, you can usually contact the customer service department of your travel insurance company. They should be able to help you with any questions that you have.

How Travel Insurance Claims Are Reviewed

When a customer files a travel insurance claim, the insurance company will review the claim to determine if it is covered under the policy.

The insurance company will look at the circumstances of the trip, the policy terms and conditions , and any other relevant information to make a decision.

If the claim is approved, the insurance company will pay out the benefits specified in the policy.

If the claim is denied, the customer will have to pay for their own expenses.

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Your Trip Didn't Go As Planned? Here's How To File A Claim With Your Travel Insurance

L et's paint an all too familiar picture. You've been carefully planning that dream trip and mapping out each detail, from flights to hotels. But life, as it often does, throws a curveball. Suddenly, you're dealing with lost luggage, a non-refundable hotel room you can't use, or -- to make matters worse -- an unexpected illness.

That's when buying travel insurance comes into play, a financial safety net for unexpected trip cancellations, medical emergencies, or lost luggage. Travel insurance can make the difference between a total loss and a simple mishap while ensuring you're not left out in the cold and footing the bill.

But filing a claim with your travel insurance company can send you for a spin, especially when you're already dealing with the stress of disrupted travel plans. That's why understanding how, when, and where to file a claim when things go haywire is so important -- and might even increase your chances of getting that money back.

Filing A Travel Insurance Claim

With its fine print, novel-long contracts, and industry jargon, understanding your travel insurance policy can be daunting. Luckily, most providers are clear about what they cover and don't from the get-go. As a rule of thumb, generic travel insurance plans typically take care of baggage delays or losses, accidental death, medical emergencies, trip cancellations, and non-refundable bookings. Beyond that, more comprehensive policies like the ones by World Nomads and Allianz can also cover adventure sports, car collisions, and pre-existing conditions.

Once you've figured out if your situation qualifies within the scope of your plan, the most important thing is to file a claim quickly and efficiently. Many insurance providers impose strict deadlines -- often within 20 to 90 days of the incident, which means time is of the essence! Contact your travel insurance provider immediately after an incident to notify them and express your intention to file a claim.

Then, gather all the necessary documentation to back up what you've told them. This may include everything from medical records to police reports, receipts, confirmation emails, or any other paperwork that support your claim. After submitting your case and paperwork, you can expect to hear back from your provider within two weeks on whether or not your claim has been accepted and when you can expect to receive reimbursement.

Choosing The Right Travel Insurance Provider

When it comes to choosing a travel insurance provider, it's not as simple as picking the plan with the lowest premium. Let's face it: cheap travel insurance isn't always better, and it's worth paying a little extra to make sure you're properly being looked after. After all, peace of mind while traveling is priceless, and the right travel insurance provider can provide just that.

Using comparison tools like SquareMouth , take your time to dive deep into each policy to see what's covered and what's not, and to learn more about the insurer's reputation, their claim handling process, and the flexibility of their plans.

Lastly, don't hesitate to ask questions. If you're unsure about anything, contact the provider for clarification. At the end of the day, the right travel insurance provider won't just sell you a policy -- they'll take the time to educate and support you, so you can be confident about your coverage and jet off without a worry.

Read this next: Hotel Reservation Mistakes You Didn't Know You Were Making

Start your claim - Policy number help

Having trouble finding your policy number or don't have one?

Find helpful information below.

Locate your policy/plan number:

•   Find your policy confirmation email. This is the email that includes your plan details as an attached pdf document. This email was sent to you shortly after you purchased your plan.
• At the top of the email, you will see your policy/plan number. Your policy/plan number is ten characters long and consists primarily of numbers, with a letter in the middle.

Enter the number below and we'll direct you to the correct eClaims portal

We found your policy!

We found your travel provider, looking for airbnb.

Please enter your policy number as it is required to start a claim

Unrecognized

Booked with a property manager.

If your destination was a vacation rental home booked directly with a property manager, not through a listing website such as Booking.com, Vrbo, Airbnb, or Expedia, and you were not issued a policy number:

Start your claim

Need more assistance?

Please contact the claims department:

Phone: 800-541-3522 Monday - Friday: 6 a.m. - 6 p.m. PT

Email: [email protected]  

Once you submit your travel insurance claim, you will receive an email confirming that we received it, and a dedicated claims team member will manage your case from start to finish. If any additional information is needed, they will contact you.

When you file an eClaim , you can monitor the status of your claim or add required documents at that website.

With Zelle ® , our partner in providing ePayments, you may receive claim payment directly to your bank account without providing any account information—just your phone number or email address. Zelle ® payments are fast, safe and easy. To receive an ePayment, we must have a valid email or phone number on file for you and you must have a U.S. bank account. You don’t need to use eClaims to receive ePayment.

Otherwise, please allow 7-10 business days for delivery of your check via mail.

• Products & Services
• Returning Customer
• what is covered
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• Plans & Eligibility
• Trip Cancellation
• Filing a Claim

Process your claims as fast as possible

At Chubb Travel Protection our aim is to process your claim as quickly as possible.

On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.

To avoid delay and to ensure your claim is handled properly and efficiently, please take note of the details outlined for how to make a claim. For further questions on your Claims, please contact Chubb Claims at  800.579.9504  or  [email protected]

To obtain a copy of a claims form, click on one of the boxes below.

Travel Claims

Use this form if you have claims for Trip Cancellation, Trip Interruption, Trip Delay, Missed Connection, Baggage & Personal Effects, Baggage Delay, Accident & Sickness Medical Expense, Emergency Evacuation & Repatriation of Remains. Any claims referencing a medical condition will need an Attending Physician Statement submitted with the claim.

Accidental Death & Dismemberment

Use this form for loss of life, limb or eye sight due to an accident occurring during your trip.

Attending Physician’s Statement

Use this form whenever you are filing medical related claims.

This form can be used for all types of leisure travel claims. Use this form if you have multiple types of claims to submit or if you are unsure of which form to use.

Car Rental Collision Damage

Use this form when your rental vehicle is damaged during your trip.

What to do when faced with an event that is insured under our policy

• In respect of medical claims (including trip cancellation) you should submit claims to your private health provider prior to lodgment with Chubb Travel Protection.
• For Travel or Baggage delays, a document must be obtained from the airline or carrier's representative involved confirming the flight number, delay period and the reason for the delay.
• For checked-in baggage loss, damage or theft immediately (within 24 hours) report to the airline or the carrier involved and submit a claim to them. In many instances they may be responsible for damage and/or loss. Please also obtain a loss/damage Baggage Report from the airline or carriers representative.
• Report any other baggage loss or damage to the local authority/police and retain the police report for your records to submit with claim form.
• All losses under Travel Documents must be reported to local authorities and written acknowledgment obtained.
• For liability claims do not make any admission or offer. Request the claim against you be put in writing.

How to submit your claim

• You need to submit your claim within 90 days of the event giving rise to your claim.
• Click here to download the  claim form .
• Complete ALL relevant sections & questions of the claim form that relate to your claim in full. Missing out details will usually result in us needing to contact you for clarification and delay the assessment of your claim.
• Ensure that you collate and attach to your claim form ALL the required supporting documents that relate to your claim. Failing to provide the required supporting documentation will usually result in us needing to contact you for clarification and delay the assessment of your claim.
• For prompt assessment of your claim submit your claim form and supporting documentation to  [email protected]  or by mail to: Administrative Concepts, Inc. PO Box 4000 Collegeville PA 19426
• Once submitted you should expect to receive confirmation of your claim number within 3 days for emailed claims and within 5 days for posted claims.
• Should you have any query in relation to your claim including a status update please contact our Claims at  800.579.9504  or  [email protected]

Required documents to submit in support of your claim

• Completed Claim Form
• Travel booking confirmation and itinerary

In addition to these the following supporting documents are also required based on the type of claim you are submitting:

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.

Travel Smarter with Chubb Travel Insurance

Want to learn more.

For questions regarding an existing policy, contact our Chubb Travel Protection Call Center:

844.825.2264 (Hours of operation:8AM - 8PM EST)

Contact our Emergency Response Center for medical emergencies or travel assistance

877.319.4397  (Inside the US) 240.330.1537  (Outside the US)

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This information is a brief description of the features of this insurance program. Coverage & pricing may vary by state. The provision of this webpage is for informational purposes only and is not an insurance contract. The Policy or Certificate of Insurance along with the travel insurance policy claim process is available at  https://ssp.chubbtravelinsurance.com/ctpus

Coverage is being marketed by Chubb Insurance Solutions Agency, Inc. located at 202 Halls Mill Road, Whitehouse Station, New Jersey 08889. View terms and conditions at  Disclosure . Insurance benefits are underwritten by ACE Property & Casualty Insurance Company or ACE American Insurance Company, located at 436 Walnut Street, Philadelphia, Pennsylvania 19106. Chubb NA is the U.S.-based operating division of the Chubb Group of Companies headed by Chubb Ltd. (NYSE:CB). Insurance products and services are provided by a licensed producer, and not by the parent company itself.

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• Customer Services

Make a travel claim

For a smoother experience, ensure you have the relevant supporting documents ready beforehand:

• Flight/travel itinerary, boarding pass, or air ticket showing the dates of departure and arrival to and from Singapore.
• Original medical bills and receipts . Do request for a detailed breakdown of the expenses incurred, such as medical consultation, medication prescribed etc.
• Referral letter from a general or medical practitioner if specialist consultation and treatment were sought.
• Medical report or inpatient discharge summary from your attending doctor.
• Copy of death certificate, autopsy report, and coroner's findings, police report for death claims (if applicable).
• Letter of administration/probate (for death claim above SGD150,000).
• Proof of relationship between the deceased and yourself (for death claim).

If you are claiming for trip postponement, cancellation, curtailment, interruption, or disruption, refer to the list of documents here for the ones relevant to your claim:

• Letter from the travel agency or airline confirming the cost of non-refundable prepaid travelling expenses (including the cancellation fees).
• Written confirmation from a medical practitioner certifying you are unfit to travel or to continue with your trip (for cases of serious injury or illness).
• Original invoice or receipt, and a copy of the itinerary of the tour booking.
• Copy of death certificate (if a deceased who caused the cancellation).
• Proof of relationship between the deceased/injured/sick person and yourself.

If you are claiming for loss or damage of baggage, personal belongings, or money, refer to the list of documents here for the ones relevant to your claim:

• Copy of police report lodged at the place of loss within 24 hours.
• Property irregularity report obtained from the airline/cruise/train/bus operator in the event of baggage loss or damage.
• Photographs of damaged items.
• Letter of confirmation of loss baggage stating compensation amount.
• Copy of diagnostic report from repairer stating the cause and extent of damage.
• Repair bill or quotation of repair for damaged items.
• Original purchase receipt or credit card statement and warranty card of lost or damaged items.
• Invoice/receipt for the transport and accommodation expenses incurred to replace the lost passport or travel documents.
• Original receipt of the replacement passport .
• Property irregularity report on the delay and baggage acknowledgement form.
• Scheduled and revised travel itinerary and boarding pass for every flight.
• Letter from airline/cruise operator or their handling agent stating the reason and duration of delay.
• Police report filed at place of loss within 24 hours.
• Accident report .
• Rental agreement and/or receipt showing the vehicle excess amount.

Did you know?

You can submit your claims via your Financial Representative, and your Financial Representative can also help follow up on your specific needs.

How to make a travel claim

• Email and post

a. Prepare the relevant supporting documents.

• Ensure your files are no larger than 2MB per file.
• Maximum total upload size of all files together is 20MB per online submission.
• Only the following file formats are accepted: JPG, PNG, and PDF.
• Each document upload must have a different file name.

b. Submit your claims online via our travel claims portal .

1. Download claim form

To submit your travel claim, we'll require you to complete and submit the following form:

• Travel claim form

2. Include supporting documents

Ensure you include the documents listed above that are relevant to your claim.

3. Submission

Submit the completed form and supporting documents to us via email.

Attention to: General Insurance Claims Department Email: [email protected] Subject: Travel claim

By walk-in or post

You can also visit us at our customer service centre, or send all forms and documents and supporting documents to us by post.

Attention to: General Insurance Claims Department Great Eastern General Insurance Limited 1 Pickering Street Great Eastern Centre #01-01 Singapore 048659